362 jobs found

Join an exciting role as an Application / Operations Support Analyst within the financial services industry. This permanent position in London offers an opportunity to play a key role in supporting technology operations. Client Details The employer is a well-established organisation within the financial services sector. Description Responsibilities and Duties Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms. Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations. Monitor and troubleshoot application systems to ensure high availability, stability, and performance. Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms. Support the build-out, configuration, and deployment of new exchange platforms and applications. Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer. Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms. Compile and document outage reports for any production incidents once resolved. Be a subject matter expert on the exchange platforms from a technological and operational perspective. Take part in release review meetings and assist with implementing system upgrades and patches. Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem. Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing. Document processes and create detailed reports for technical issues, resolutions, and operational procedures. Maintain a strong understanding of the financial services industry and its technology requirements. Ensure compliance with relevant regulations, industry standards, and internal policies. Profile Required Skills/Experience Essential Degree level qualification and/or 5 years of experience Extensive experience using Unix/Linux servers Ability to write advanced SQL queries and a strong understanding of relational databases Scripting experience e.g. bash/shell, python or similar Proficient with Microsoft Excel and other Microsoft Office products Experience with FIX Protocol Proven use of G.I.T or similar Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience Experience supporting production applications and demonstrated the ability to understand end-to-end systems and processes Experience of network support and troubleshooting Exposure to UK and EU equity markets Desirable Prior experience in a similar role Knowledge or experience of Grafana Previous experience of Binary Protocols Previous experience of the Atlassian suite of products TCP/UDP knowledge Job Offer Competitive salary ranging from £70,000 to £90,000 per annum. 3 days on site in Central London.

This a great opportunity for a passionate IT support engineer to join a well-established client based in Southampton. The successful IT Support Engineer should have 1 year of experience working in IT Support environments, with the ability to work both individually and as part of a team. The role will involve troubleshooting, supporting, and maintaining the internal IT equipment within the business (including travel to different sites). The successful candidate will be joining a growing company in their IT support team, with excellent opportunities to develop their skillset. 1stLine IT support - Southampton - Up to 28,000 What they can offer you: A generous salary of up to 28k Pension Scheme Full career support and ongoing training Plus many more Essential: Minimum of 1 year's experience in a similar role. Fluent in written and spoken English. Full, clean driving license. In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Windows Server 2012+ Management Advanced Group Policy Management Active Directory, Sites and Services, DNS Management Desirable: MCP or MCSE qualifications desirable but not essential or qualified to degree level or equivalent in an IT discipline Office 365 Support Experience Azure virtual server support IT Support Helpdesk Software - Service Desk Plus or other software Experience of supporting Apple and Android products Mitel telephone support experience Some experience of PowerShell and writing scripts If you are an experienced 1st Line Support Analyst / IT Service Desk Analyst apply now or contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Location: Farnham (4 days onsite per week) Salary: 33k - 37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to 34,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed).

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/ NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/ Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/ Dynamics NAV Troubleshooting system performance issues/ minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with the ability to understand issues and troubleshoot effectively Broad modular understanding - ideally including finance, supply chain OR manufacturing Excellent communication skills written and verbal, comfortable in user facing environment Benefits A competitive base salary up to £34,000 (experience dependant) The opportunity to support a host of amazing D365 BC/ NAV customer projects within a like minded team Certified Microsoft Dynamics training and professional development openings A wealth of attractive company benefits including healthcare & wellness plan, 25 days holiday Fantastic company culture, including company activity days and incentive schemes Interested in a fresh challenge in D365 BC/ NAV support? Apply now! To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .

Deskside Support Analyst - 1st Line, 2nd Line, Law firm Our leading law firm client are currently looking to take on a new Deskside Support Analyst (1st Line, 2nd Line, Law firm) on a temporary basis for 12 months. The firm are currently embarking on a technology investment and transformation and are now to be considered a premier firm among the legal sector. They have an extremely pleasant culture with an outgoing and collaborative IT team. To be considered for this Deskside Support Analyst (1st Line, 2nd Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users' desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new PCs hardware and installation of authorised desktop applications as part of the new joiner process, regular desk moves or BAU (Business as Usual) support; Assist the reception team with audio visual and Zoom room support in the client meeting space; Acting as a single point of contact, following up incidents on behalf of users and keeping them appraised of progress; Liaise with service desk, technical escalation teams and users, managing issues through to resolution; Prioritise and manage several open issues at one time; and Willingness to work flexibly in response to changing requirements. The job holder will also work with other relevant internal and external resources available to them, to: Promote IT and provide a channel of communication between the IT department and the rest of the firm; Help develop and implement procedures for event management (new software, presentations etc), incident management (serious issues and outages), request fulfilment (laptops, chargers etc), and access management (joiners, leavers etc); Maintain Active Directory; Maintain remote access system; Help deliver and continuously improve an ITIL-aligned support capability; Setting up new joiners. Liaising with the IT Training team in terms of induction process and ensuring equipment is in place. This will also include preparing equipment, building Surface Pros and iPhones; Ensuring equipment for leavers has been retrieved from HR: and Alerting the Service Delivery Manager and IT teams to any regular calls (by person or config item).

This a great opportunity for a passionate IT support engineer to join a well-established client based in Southampton. The successful IT Support Engineer should have 1 year of experience working in IT Support environments, with the ability to work both individually and as part of a team. The role will involve troubleshooting, supporting, and maintaining the internal IT equipment within the business (including travel to different sites). The successful candidate will be joining a growing company in their IT support team, with excellent opportunities to develop their skillset. 1stLine IT support - Southampton - Up to £28,000 What they can offer you: A generous salary of up to £28k Pension Scheme Full career support and ongoing training Plus many more Essential: Minimum of 1 year's experience in a similar role. Fluent in written and spoken English. Full, clean driving license. In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Windows Server 2012+ Management Advanced Group Policy Management Active Directory, Sites and Services, DNS Management Desirable: MCP or MCSE qualifications desirable but not essential or qualified to degree level or equivalent in an IT discipline Office 365 Support Experience Azure virtual server support IT Support Helpdesk Software - Service Desk Plus or other software Experience of supporting Apple and Android products Mitel telephone support experience Some experience of PowerShell and writing scripts If you are an experienced 1st Line Support Analyst / IT Service Desk Analyst apply now or contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Support Location: Farnham (4 days onsite per week) Salary: £33k - £37k Role Profile Key Responsibilities Act as the primary escalation point for complex incidents and service requests from the 1st line team. Diagnose and resolve technical issues across Microsoft-based systems including: Windows 10/11, Windows Server Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Active Directory (user management, group policies, permissions) Azure AD and Intune (device and identity management) Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals). Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN). Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation. Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

3rd Line Technical Support Analyst - Leading Charity | £41,222 + Great Benefits | St James's Park, London (Hybrid) Our client, a well-respected national charity based near St James's Park (SW1) , is looking for an experienced and proactive 3rd Line Support Analyst to join their technology team. Our client is not after someone who just supports desktops or creates user accounts - they want a true 3rd Line specialist . Someone who's worked with Servers, networks, and cloud technologies , and isn't afraid to get their hands dirty solving complex technical challenges. You'll be the go-to escalation point for 1st and 2nd line support, tackling infrastructure issues head-on and helping to drive technical projects that make a real difference to the organisation's mission. This is a hybrid role , with 3 days a week in the office , 35 hours per week (7-hour days) What You'll Be Doing Acting as the escalation point for technical support issues across Servers, networks, and infrastructure Building and maintaining Windows gold images using the latest tools Managing and optimising Windows Server, Active Directory, Group Policy, SQL, and messaging environments Contributing to exciting IT projects while providing some face-to-face user support Getting hands-on with virtualisation and cloud technologies (Hyper V & Azure) What You'll Bring Demonstrable experience in a 3rd Line IT Support role Strong background in infrastructure, Servers, and networking Solid understanding of Windows Server, AD, SQL, and Group Policy Experience with Google Workspace , Chrome OS , Mac OS , or Linux a plus £41,222 per annum 25 days' holiday + office closure over Christmas Hybrid working (3 days in the office near St James's Park) The chance to make a genuine impact in a leading UK charity

PMO Analyst ISS - Customer, Strategy & Governance Location: Bailrigg, Lancaster, UK Salary: 33,002 to 39,906 Full time, Fixed Term Closing Date: Wednesday 12 November 2025 Interview Date: Monday 17 November 2025 Reference: 0663-25 Lancaster University are looking for a detail-oriented and proactive PMO Analyst to join our Project Management Office within the Information Systems Services Department (ISS). This is an exciting opportunity to support the delivery of strategic and operational projects that enhance teaching, research, student experience, and institutional effectiveness. This is a full time, fixed term position until 31st July 2026. Working in the Project Management Office (PMO) and reporting to the Head of Projects and Portfolio, you will support the programme leadership as a central source of truth through the collation and analysis of programme information. This will be combined with advising on the consistent adoption of best practice standards and processes, tailoring as appropriate. You will work in close collaboration with the programme team and wider stakeholders, building effective working relationships at all levels and offering support. Key Responsibilities Monitor and report on the progress of ISS projects and programmes aligned with the University's strategic priorities. Support the consistent adoption and utilisation of best practice standards, methodology and toolkits. Track and report on project progress, resources, risks, issues, dependencies, and budgets. Maintain dashboards and reports for senior leadership, programme team and wider stakeholders. Provide high-quality analytical support to inform planning and decision-making. Work closely with project managers, academic departments, and professional services to ensure alignment and compliance with governance processes. Assist with resource planning and benefits realisation tracking across the project portfolio. About You You will bring: Experience working in a Project Analyst role Excellent organisational and communication skills. Ability to balance priorities and deal with complex project data. Be able to work flexibly and collaboratively as part of a team and develop effective working relationships with a wide range of stakeholders at all levels Ability to engage with diverse stakeholders, including academic and professional staff. Strong attention to detail and excellent written and verbal communication skills The role is primarily based on the Lancaster University Bailrigg campus, with flexible hybrid working options to support a positive work-life balance. We would expect a minimum of 2 days a week in the office. For internal University staff, a secondment opportunity may be considered for this role - please ensure you have agreement from your current line manager before you apply. To apply, please provide a CV and cover letter. Apply now Further Details: Job Description Person Specification Please note: unless specified otherwise in the advert, all advertised roles are UK based. Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

A large and highly successful business is looking for an accomplished IT Support Analyst to join its team based in Uxbridge. Please note this is a fully office based role, you will work on-site 5 days per week. In order to be suitable for this role of significant responsibility, you MUST be a consummate communicator with demonstrable expertise providing a proactive 1st - 3rd line user and systems support service in a Windows environment. You will have deep experience with Office 365, Windows Server, Azure and Active Directory and will be a natural problem solver with a passion for technology. Key requirements include: Strong background in 2nd and 3rd line IT support and infrastructure management Strong knowledge of Windows Server and Windows client environments Hands-on experience with Microsoft Azure Solid understanding of networking, firewalls, and security best practices Proven track record of technical project delivery As part of a dynamic team, you will be responsible for the support, maintenance and development of the technical environment. Working with a broad range of technologies you will provide a proactive support service, ensuring systems remain accessible, available and well managed.

Oracle HCM Support Analyst Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. What youll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, using thorough testing, ensuring that key processes and workflows continue to function effectively and provide required improvements following updates. Support end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Work closely with stakeholders to test and validate system updates are in working order. Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Act as expert to support and resolve simple system related issues and share knowledge with HR colleagues to empower them in future to resolve these themselves. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Who you are: You are an experienced HR systems professional with a passion for delivering seamless support and solutions in Oracle HCM. Naturally analytical and detail-oriented, you thrive in problem-solving and translating technical issues into clear, practical outcomes for end users. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Experience in a similar role providing 1st line support on issues relating to systems Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Excellent verbal and written communication skills to interact with users, understand issues, and provide clear solutions. Analytical skills to diagnose and resolve system issues effectively. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video!

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We're looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment. What You'll Be Doing: Provide 1st & 2nd line IT support - over the phone, face-to-face and remotely Log, diagnose and resolve incidents quickly using our Service Desk system Escalate complex problems to the right teams while keeping users in the loop Troubleshoot hardware, software and network issues across multiple sites Identify ways to make IT support smoother and more efficient What We're Looking For: Demonstrated experience in a service desk or desktop support environment Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware Experience using Service Desk systems in a fast-paced environment Strong communication skills and a customer-first attitude If you're ready to make an impact then please get in touch with a recent CV. Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35 Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

A well-established business is looking for an accomplished IT Support Analyst to join its team based in Central London. This role is a hybrid working role, so you are able to work from home 1 day per week. Please note, there will be an element of travel to client sites around Central London. Reporting into the Head of IT, you will serve as the first point of contact for support requests via phone, email and in-person. You will troubleshoot hardware, software and network issues, escalate technical issues and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management. In order to be suitable for this role you will have experience in supporting Windows 10/11 client environments, Office 365, Azure and Active Directory. You will hold knowledge of servers, desktops and laptops as well as have familiarity with network protocols and hardware troubleshooting. You must be a consummate communicator with proven experience of delivering 1st and 2nd line support. Previous experience working for an MSP is highly desirable. This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business.

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. You'll document your work in IT Glue, build out a solid knowledge base, and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They're looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don't hold the afore mentioned certifications don't worry as you'll also get paid study time and funded certifications in this role. In return, you'll join a forward-thinking MSP that truly values expertise and development. The role offers a salary of up to 40,000 , hybrid working (two days in the Edinburgh office ), 22 days' holiday plus 8 public holidays , rising with service to a maximum of 35 days, a 7% employer pension contribution , Private Medical Insurance and many more great benefits. If you're ready to step into a role where your knowledge, initiative, and leadership make a real impact this could be your perfect next move. Please apply or contact Matthew MacAlpine at Cathcart Technology.

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. You'll document your work in IT Glue, build out a solid knowledge base, and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They're looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don't hold the afore mentioned certifications don't worry as you'll also get paid study time and funded certifications in this role. In return, you'll join a forward-thinking MSP that truly values expertise and development. The role offers a salary of up to £40,000 , hybrid working (two days in the Edinburgh office ), 22 days' holiday plus 8 public holidays , rising with service to a maximum of 35 days, a 7% employer pension contribution , Private Medical Insurance and many more great benefits. If you're ready to step into a role where your knowledge, initiative, and leadership make a real impact this could be your perfect next move. Please apply or contact Matthew MacAlpine at Cathcart Technology.

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve. You'll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting and mentoring the 1st and 2nd line teams while ensuring service quality stays top tier. You'll be working closely with the Service Desk Coordinator to spot recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. This role goes beyond firefighting as you'll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and consistent technical standards. You'll document your work in IT Glue, build out a solid knowledge base, and engage directly with clients when needed by providing expert guidance and confident communication during escalations. They're looking for someone with proven experience in a senior technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don't hold the afore mentioned certifications don't worry as you'll also get paid study time and funded certifications in this role. In return, you'll join a forward-thinking MSP that truly values expertise and development. The role offers a salary of up to £40,000 , hybrid working (two days in the Edinburgh office ), 22 days' holiday plus 8 public holidays , rising with service to a maximum of 35 days, a 7% employer pension contribution , Private Medical Insurance and many more great benefits. If you're ready to step into a role where your knowledge, initiative, and leadership make a real impact this could be your perfect next move. Please apply or contact Matthew MacAlpine at Cathcart Technology.

Service Desk Technician - Cheltenham (need to drive) - Up to 30,000 I am seeking a Service Desk Technician to be based on-site in the Cheltenham, supporting a couple of sites in the area. As the succesful Service Desk Technician, you will be part of an established IT team, supporting internal users, either face to face, through the phone or email. Benefits of Service Desk Analyst Include: 25 days holiday On-site parking Discretionary bonus scheme 25 days annual leave + bank holiday, with the option to purchase further days. Discount Scheme Clear progression structure Social Events Life assurance - 4x annual salary. Overtime Health benefits Responsibilities of Service Desk Analyst: 1st/2nd line support tickets Onboarding & Offboarding users Hardware setups & repair Incident & request management Documentation New starter inductions Essential: 2 years experience on a service desk M365 Suite Active Directory Hardware troubleshooting and repair LAN/WAN DNS, DHCP Apply now before missing out on this exciting opportunity! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.