356 jobs found

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.

Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)

Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)

Job Title: Break/Fix Engineer (L2) Location: Oxford (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Oxford. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)

About ATOM Technology: ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We're passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we're looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT. Overview: You'll be part of our front-line support team, assisting clients with technical issues and helping to keep their systems running smoothly. This hands-on role combines real-world experience with structured training, giving you the skills, confidence, and knowledge to become a qualified IT Support Technician. Responsibilities: Provide first-line technical support to clients via phone, email, and remote desktop tools. Log and manage all support requests through the company's help desk system. Diagnose and troubleshoot issues related to hardware, software, and networking. Set up and configure PCs, laptops, mobile devices, and peripherals. Assist with installing and updating operating systems and business applications. Maintain accurate technical records and documentation. Escalate complex technical issues to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Desirable skills: Strong interest in technology, IT systems, and problem-solving. Basic understanding of Microsoft Windows, Office 365, and networking fundamentals. Excellent communication and teamwork skills. Organised, proactive, and eager to learn. Ability to work under pressure and prioritise effectively. Positive attitude and strong attention to detail. Training & progression: Enrolment on a Level 3 IT Support Technician Apprenticeship, delivered in partnership with an approved training provider. Structured training covering hardware, networking, cloud computing, and cybersecurity. Regular mentoring and guidance from experienced ATOM Technology engineers. Opportunity for full-time employment as an IT Support Technician upon successful completion of the apprenticeship. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. What we offer: £18,000 annual salary. 25 days holiday plus bank holidays. Continuous on-the-job training and development. Clear career progression opportunities within ATOM Technology. Friendly, inclusive, and modern working environment in Newcastle. Support for professional certifications (e.g., CompTIA, Microsoft). Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £27,000 per annum, DOE - Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp of networking to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems.You'll also be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' camera systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- An IT degree, or, at a minimum, an HND qualification in IT- Strong IT skills and a keen interest in technology - A basic understanding of computer networking- Good organisational and prioritisation skills - Excellent written and verbal English language skillsOther organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.Webrecruit and NW Security Group Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you'd like to join us as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Role Overview The DMS Technician plays a critical role in ensuring the integrity, accessibility, and security of the organization's digital documentation. This position is responsible for administering and optimizing the Document Management System (DMS) to support efficient workflows and compliance with regulatory standards. You will act as the primary point of contact for all DMS-related issues, providing technical expertise and user support across the business. The role involves configuring system settings, managing permissions, and troubleshooting complex problems to maintain seamless document operations. This is a hands-on role requiring strong problem-solving skills, attention to detail, and the ability to deliver outstanding customer service. You will also contribute to continuous improvement initiatives, including data migrations, and integration projects. Key Responsibilities: Support and maintain the Work 10 client. Manage users, groups, and applications within IMCC. Oversee third-party iManage integrated applications. Perform housekeeping and data management for iManage Work and iManage Share. Manage data imports and exports for lateral movers. Support Business and Service Desk upskilling. Suggest improvements within the DMS ecosystem. Liaise with external support vendors. Implement and maintain information barriers. Facilitate reporting where appropriate. Key Skills & Experience In-depth knowledge of the Work 10 client Strong troubleshooting experience Knowledge of Microsoft 365, Teams, and SharePoint Experience with Active Directory and Azure cloud services Confident with Incident and Problem Management Outstanding customer service skills Experience with data migration tools (Importers/Exporters) Ability to work within ITIL framework Foundational knowledge of iManage Work Server, Preview Server, and RAVN Experience with an Information barrier solution, preferably Intapp Walls Experience with Litera tools, specifically Litera CAM Awareness of the iManage REST API and its application Who are we looking for? We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us. What do we offer? You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together. In the office or WFH? : We think the best balance is more time in the office than at home, so we operate a 60:40 rule. Beyond salary : We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits Fieldfisher. Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby. Nurturing your talent: T ake a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely. Funnel your interests : You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives. Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated. We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.

ICT Consultant Watford - London £26,000 - £31,000 Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across London - (Borehamwood, Welwyn Garden City, Letchworth Garden City & Watford). This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £31,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-

Service Desk Technician Salary £28,489- £29,988 Location: Head Office Full Time - 37 hours per week / Office-based in Peterborough Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you! As a Services Desk Technician you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems. We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role. You'll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required. Here are some key responsibilities of the role: Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers. Helpdesk - Support our userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs Troubleshooting - Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expected. Deployment - Set up of standard laptop/tablet devices and mobile phones including email and business applications. Inventory - Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand. Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expected, to ensure continuity of service. To learn more about the role, please review the below job description and person specification for more information. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.

ICT Consultant Reading - Berkshire £26,000 - £32,000 (FTE - 2 days a week) Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. This role you are required to support Schools in multiple locations, it is essential for you hold a UK driving license and have access to a vehicle. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £26,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Seven brands under the Transforming Learning Group - turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry Between the Seven brands we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working' 'Your data matters' REF-

Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills

Helpdesk Technician Salary range: £30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you.Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257

We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide-ranging remit, but you will be primarily responsible for: Client-Facing Implementation & On-Site Work • Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) • Delivering software product demonstrations • Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities • Delivering client training (remote and face-to-face) • Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management • Supporting the planning and implementation of projects, including scoping and resource allocation • Managing stakeholder expectations and maintaining communication throughout project lifecycles • Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work • Testing software and systems to validate functionality and performance • Creating Gold Build images and managing system imaging processes • Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability • Deploying APIs and managing system integrations to support client solutions • Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration • Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management • Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests • Collaborating with third-party providers on firewall and network security management • Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus • Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes • Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides • Providing implementation handovers to the support team to ensure smooth operational transitions • Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities • Completing out-of-hours implementation tasks (time off in lieu) • Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems, as well as SQL Server capabilities. Experience of training remotely / face-to-face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasion. Permanent position, full-time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after a successful probationary period. BUPA & Pension after a successful probationary period.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will be based in the field covering the Plymouth area , and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/ EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training to Customer as and when required. Provide exemplary levels of customer service The ideal candidate will have: Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry. Excellent communication skills (written and verbal) Experience and knowledge of maintaining and installing EPoS equipment PC literate (all MS Office suite) and aptitude to pick up new software packages quickly. Due to the nature of this role, it is essential that applicants have a full UK driver's license.

The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)