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Foreign, Commonwealth & Development Office London, UK

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

06/02/2026

Full time

Reference number: 431765 Salary: £57,500– £62,500 Total Package: Grade 7 Contract: Permanent Location: London/Milton Keynes/East Kilbride We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us The Information and Digital Directorate is responsible for delivering our ambition to make the FCDO the world’s most technologically integrated and innovative foreign ministry. This means harnessing digital, data, technology, IT security and information management to deliver our diplomatic, development and consular aims, all while keeping our people and information safe, especially from hostile actors. When you join us in this significant role, you’ll lead our dynamic Service Centre teams and work to ensure that all service and support functions are responsive to the needs of our end users, technical changes are well managed and communicated, and problems are resolved at root cause. Focused on championing knowledge management, continuous improvement and operational excellence, and enabling our organisation’s global work through reliable, innovative IT services, you’ll also play a key role in shaping the culture and capability of the Service Centre. Committed to providing effective line management and championing diversity and inclusion, you’ll foster an environment where learning and professional growth are actively encouraged. You’ll hold overall responsibility for ten teams across our offices in London, East Kilbride and Milton Keynes, and by managing resources, prioritising capacity and leading recruitment, you’ll ensure they’re equipped to meet evolving organisational needs. Who we’re looking for To be a success in this vital role you should hold an ITIL Service Management qualification at Foundation level, possess strong technical skills, and have a track record of leading operational Service Desk functions. It’s important that you can demonstrate a number of skills at the role level of Senior IT Service Management – these should include Service Management Framework Knowledge (Practitioner Level), User Focus (Expert Level), Service Focus (Practitioner Level) and Strategic Thinking (Practitioner Level). When you join us you’ll enjoy access to a wide range of professional development opportunities, including Civil Service training and qualifications such as Information, Technology Infrastructure Library, Strategic Decision Making and Leadership skills. So if you’re excited by the idea of leading change, influencing service strategy and delivering value at scale, this is your opportunity to make a real impact and lead from the front. If you’re successful you’ll be expected to travel to FCDO offices across the UK on a monthly basis and international travel may also be involved. Please be aware that you must be a British Citizen at the time of application and be required to attain Developed Vetting (DV) security clearance. For more information about this process, click here . We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 2nd March 2026.

IT Infrastructure Manager

University of Glasgow Glasgow, UK

College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate. The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager. Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python. "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University. "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning." Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment. Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team) Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity). Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues. Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks

25/11/2024

Full time

College of Medical, Veterinary and Life Sciences School of Psychology & Neuroscience IT Infrastructure Manager Vacancy Ref: 158172 Salary: Grade 8 £49,320 - £56,921 per annum This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate. The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager. Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk Job Purpose Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development. Main Duties and Responsibilities Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity. Lead the management of infrastructure, data centres and server hardware across the product lifecycle. Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched. Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python. "Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making." Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University. "Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning." Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews. Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications Essential: A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching. Desirable: B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments. B2 Proficiency in macOS management with JAMF certification is highly desirable. B3 Experience of working in a Higher Education environment. Skills Essential: C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP). C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS). C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems. C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above. C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately. C5 Ability to develop innovative solutions and to influence others to adopt them. C6 Excellent interpersonal and communication (oral and written) skills. C7 Demonstrable people/time/budget/project management skills of an appropriate level. C8 Ability to work effectively with a high level of independence but also within a team. C9 Strong analytical and innovative problem-solving skills. C10 Ability to multitask successfully in a busy role with competing demands C11 Ability to work flexibly and adapt to changing environments. C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team) Desirable: D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid. D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar. D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter. F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity). Experience Essential: E1 Experience in leading a highly specialised infrastructure team. E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts. E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management. E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell. E6 Experience managing projects in a complex multidisciplinary organisation. E7 Experience of taking responsibility for actions that can have considerable impact on the user community. E8 Experience of negotiating with colleagues. Desirable: F1 Supporting Research in an academic environment. F2 Supporting MySQL/MariaDB relational database servers. F3 Security with network penetration testing, diagnosis, and patching. F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data. E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks

Service Desk Team Leader

Hartpury University and Collage Gloucestershire, UK

Service Desk Team Leader £27,729 - £30,311 per annum 37.5 hours per week Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here About the Role Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff. Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions. Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs. To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes. About You You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory. Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals. You will have previously led or played an active role in developing a service desk. You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency. Experience of developing SLAs and KPIs associated with a Service Desk and call handling. We offer a fantastic package of staff benefits including: Hybrid working arrangements with blended approach of office and home working 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Flexible working opportunities available Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. Click the button below to apply online The closing date for receipt of applications is 30th November 2024. Interviews will be held on the W/C 9th December 2024 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK.

22/11/2024

Full time

Service Desk Team Leader £27,729 - £30,311 per annum 37.5 hours per week Permanent About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here About the Role Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff. Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions. Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs. To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes. About You You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory. Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals. You will have previously led or played an active role in developing a service desk. You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency. Experience of developing SLAs and KPIs associated with a Service Desk and call handling. We offer a fantastic package of staff benefits including: Hybrid working arrangements with blended approach of office and home working 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service Wellbeing support including our Employee Assistance Programme Generous pension scheme (LGPS) Employee Discounts Scheme Onsite fitness facilities Support for continuous professional development Flexible working opportunities available Enhanced maternity, adoption and paternity leave We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. Click the button below to apply online The closing date for receipt of applications is 30th November 2024. Interviews will be held on the W/C 9th December 2024 We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK.

IT Technical Support Analyst

Muller UK & Ireland Market Drayton, Shropshire

Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

04/03/2026

Full time

Who we are We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious. Why Müller? Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton / Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most. What You'll Do •Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.•Work closely with 1st and 3rd line teams to resolve complex issues.•Own tickets end-to-end with clear user communication.•Document solutions, known issues, and contribute to the knowledge base.•Travel frequently to various Müller sites to deliver on-site technical support.•Carry out routine system checks, updates, and maintenance.•Support user accounts, device provisioning, and software installations.•Monitor system alerts and escalate critical or recurring issues.•Manage the full End User Device asset lifecycle.•Participate in change management and service improvement discussions.•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).•Apply security patches and maintain accurate documentation.•Share lessons learned to support ongoing team development. What You'll Bring •A technical college degree or equivalent.•Working knowledge of ITIL processes.•Strong troubleshooting skills across MS Windows environment•Familiarity with network troubleshooting and system monitoring tools.•Willingness to join an out-of-hours rota.•A high level of flexibility and readiness to travel regularly to other Müller locations. The Process Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- Contact Details: F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

AVP - Risk Platform .Net Developer

Barclays Bank Plc Tower Hamlets, London

Join us as a Risk Platform .NET Developer and have the opportunity to work in a supportive and inclusive environment, in a trusted team responsible for delivering high-profile migrations and providing technical solutions, improvements and features for Counterparty Risk Trading business (CRT). You will contribute to the successful parallel processing of risk trading data within the Investment Bank's end of day multi-asset risk generation platform and additionally support and develop the intraday pricing activity. Take part in modernisation with the possibility of utilising GenAI enabled development and solutions to improve the operational efficiency and understanding for internal clients. The CRT trading desk uses the results generated by our systems to manage the counterparty risk for the rest of the bank on the derivative trade portfolios for CRT managed counterparties. This role is an opportunity to work closely with the development team, take ownership of technical components and grow in influence and impact. To be successful as a Risk Plaform .Net Developer, you should have: Strong experience of .NET programming, data structure and algorithms Interaction with webservices (REST/WCF) Familiarity with databases (MS SQL) and optimisation of queries Previous experience in financial services Some other highly valued skills may include: Degree in engineering, scientific or mathematical discipline Focus on performant and efficient code including consideration of algorithmic complexity Methodical approach with good attention to detail and delivery You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Canary Wharf London Office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

04/03/2026

Full time

Join us as a Risk Platform .NET Developer and have the opportunity to work in a supportive and inclusive environment, in a trusted team responsible for delivering high-profile migrations and providing technical solutions, improvements and features for Counterparty Risk Trading business (CRT). You will contribute to the successful parallel processing of risk trading data within the Investment Bank's end of day multi-asset risk generation platform and additionally support and develop the intraday pricing activity. Take part in modernisation with the possibility of utilising GenAI enabled development and solutions to improve the operational efficiency and understanding for internal clients. The CRT trading desk uses the results generated by our systems to manage the counterparty risk for the rest of the bank on the derivative trade portfolios for CRT managed counterparties. This role is an opportunity to work closely with the development team, take ownership of technical components and grow in influence and impact. To be successful as a Risk Plaform .Net Developer, you should have: Strong experience of .NET programming, data structure and algorithms Interaction with webservices (REST/WCF) Familiarity with databases (MS SQL) and optimisation of queries Previous experience in financial services Some other highly valued skills may include: Degree in engineering, scientific or mathematical discipline Focus on performant and efficient code including consideration of algorithmic complexity Methodical approach with good attention to detail and delivery You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Canary Wharf London Office. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Digital Skills Trainer x2

NG Bailey Leeds, Yorkshire

Digital Skills Trainer - Specialist x 2 Leeds - hybrid Perm Summary We're currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

04/03/2026

Full time

Digital Skills Trainer - Specialist x 2 Leeds - hybrid Perm Summary We're currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group. Some of the deliverables for the role include: Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages. Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources. Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement. Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance. Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively. Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training. Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents. What we're looking for: Previously been in an IT Trainer role Proven experience in delivering engaging and effective training sessions to diverse audience Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication Strong attention to detail with a track record of producing high-quality work Ability to work independently and manage time effectively Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools) Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Senior 3rd Line Desktop Support Engineer

Barclays Bank Plc Knutsford, Cheshire

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

04/03/2026

Full time

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future of our end user technology environment and ensure a resilient, secure, and scalable desktop service for colleagues across the organisation. This role acts as a senior point of technical authority within the 3rd Line support function, providing specialised guidance on escalated issue resolution, influencing engineering roadmaps, and strengthening stability and compliance across our desktop estate. To be successful as a Senior 3rd Line Desktop Support Engineer, you should have experience with: Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale. In depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti virus and encryption technologies. Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE). Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements. Some other highly valued skills may include: Working knowledge of MacOS, enabling support across a diverse endpoint landscape. Solid understanding of laptop/desktop hardware configuration and troubleshooting. Familiarity with ITIL processes and the ability to apply industry standard service practices in an enterprise environment. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job specific technical skills. This role will be based in Knutsford. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

IDV Project Manager CGEMJP

Experis Knutsford, Cheshire

Role Title: IDV Project Manager Duration: contract to run until 30/09/2026 Location: Sheffield, hybrid 3 days per week onsite Rate: up to 506 p/d Umbrella inside IR35 Role purpose / summary Own delivery of the Modernised ID&V roadmap. Drive POC execution, MVP build, and phased rollout across Helpdesk and Self-service. Remove blockers. Accelerate value. Land measurable adoption. Responsibilities Lead the end to end delivery across Microsoft Verified ID, Onfido, MFA and IDV modernisation. Manage scope, timelines, risk and stakeholder alignment across CISO, Engineering and Helpdesk. Govern the POC: execution, documentation, success criteria assessment, decision capture, executive socialisation. Coordinate cross functional teams (Solution Architecture, Engineering, BA, UX, Security). Ensure delivery outcomes align with Strategic003.1.1 & Strategic003.1.2 requirements. Provide progress reporting, RAID management and release governance. Essential Experience & Qualifications Proven track record delivering security or identity transformation projects at enterprise scale. Strong delivery governance (RAID, reporting, dependency management). Experience leading multidisciplinary teams across onshore/offshore models (UK / India). Delivery experience with authentication, MFA, SSPR or IDV programmes. Familiarity with POC/MVP delivery cycles and agile/hybrid delivery models. Project/Programme certification (PRINCE2, MSP, Agile PM or equivalent). Desirable Experience Financial services or regulated industry experience. Exposure to Microsoft Entra, Verified ID, or similar decentralised identity services. Understanding of biometric verification vendors (Onfido, Yoti, etc.). All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

04/03/2026

Contractor

Role Title: IDV Project Manager Duration: contract to run until 30/09/2026 Location: Sheffield, hybrid 3 days per week onsite Rate: up to 506 p/d Umbrella inside IR35 Role purpose / summary Own delivery of the Modernised ID&V roadmap. Drive POC execution, MVP build, and phased rollout across Helpdesk and Self-service. Remove blockers. Accelerate value. Land measurable adoption. Responsibilities Lead the end to end delivery across Microsoft Verified ID, Onfido, MFA and IDV modernisation. Manage scope, timelines, risk and stakeholder alignment across CISO, Engineering and Helpdesk. Govern the POC: execution, documentation, success criteria assessment, decision capture, executive socialisation. Coordinate cross functional teams (Solution Architecture, Engineering, BA, UX, Security). Ensure delivery outcomes align with Strategic003.1.1 & Strategic003.1.2 requirements. Provide progress reporting, RAID management and release governance. Essential Experience & Qualifications Proven track record delivering security or identity transformation projects at enterprise scale. Strong delivery governance (RAID, reporting, dependency management). Experience leading multidisciplinary teams across onshore/offshore models (UK / India). Delivery experience with authentication, MFA, SSPR or IDV programmes. Familiarity with POC/MVP delivery cycles and agile/hybrid delivery models. Project/Programme certification (PRINCE2, MSP, Agile PM or equivalent). Desirable Experience Financial services or regulated industry experience. Exposure to Microsoft Entra, Verified ID, or similar decentralised identity services. Understanding of biometric verification vendors (Onfido, Yoti, etc.). All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Application Support Technician

4S Dawn Clinical Software Milnthorpe, Cumbria

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

03/03/2026

Full time

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Operations Manager - Perm - Education Trust

SRG St. Albans, Hertfordshire

IT Operations Manager - Perm - Education Trust Permanent - £55,000-£58,000 5 days onsite to St Albans We are looking for an experienced, forward-thinking IT Operations Manager to lead a trust-wide IT service supporting 13 schools. This is a fantastic opportunity for a strategic, hands-on professional who enjoys variety, collaboration, and driving meaningful improvement across multiple sites. As IT Operations Manager, you will oversee the day-to-day running of all IT services, systems, and support functions across the organisation. You will lead and develop several technical teams, ensure stable and secure IT operations, and play a key role in shaping the long-term digital strategy. You will be responsible for maintaining high service levels, standardising practices across sites, and ensuring that technology effectively supports teaching, learning, and administrative activity. Key Responsibilities Lead and line-manage IT teams across multiple school sites. Ensure secure and stable IT systems, networks, and infrastructure. Oversee the IT Service Desk and drive service improvements. Manage and deliver trust-wide and school-level IT projects. Ensure compliance with UK GDPR, safeguarding, and audit processes. Maintain budgets, procurement activity, and supplier relationships. Develop and standardise IT policies, processes, and documentation. Requirements Strong technical background across IT operations and infrastructure. Experience leading and developing multi-site IT teams. Clear and confident communication skills. Proven project delivery experience. Excellent organisational and leadership abilities. Must hold a valid Driving Licence to visit multiple sites Education sector experience is beneficial but not essential. If you're driven to help shape the future of IT in education, please apply with your updated CV and we'll be in touch to discuss the role further. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

03/03/2026

Full time

IT Operations Manager - Perm - Education Trust Permanent - £55,000-£58,000 5 days onsite to St Albans We are looking for an experienced, forward-thinking IT Operations Manager to lead a trust-wide IT service supporting 13 schools. This is a fantastic opportunity for a strategic, hands-on professional who enjoys variety, collaboration, and driving meaningful improvement across multiple sites. As IT Operations Manager, you will oversee the day-to-day running of all IT services, systems, and support functions across the organisation. You will lead and develop several technical teams, ensure stable and secure IT operations, and play a key role in shaping the long-term digital strategy. You will be responsible for maintaining high service levels, standardising practices across sites, and ensuring that technology effectively supports teaching, learning, and administrative activity. Key Responsibilities Lead and line-manage IT teams across multiple school sites. Ensure secure and stable IT systems, networks, and infrastructure. Oversee the IT Service Desk and drive service improvements. Manage and deliver trust-wide and school-level IT projects. Ensure compliance with UK GDPR, safeguarding, and audit processes. Maintain budgets, procurement activity, and supplier relationships. Develop and standardise IT policies, processes, and documentation. Requirements Strong technical background across IT operations and infrastructure. Experience leading and developing multi-site IT teams. Clear and confident communication skills. Proven project delivery experience. Excellent organisational and leadership abilities. Must hold a valid Driving Licence to visit multiple sites Education sector experience is beneficial but not essential. If you're driven to help shape the future of IT in education, please apply with your updated CV and we'll be in touch to discuss the role further. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

C++ Developer - Technologist

Client-Server Cambridge, Cambridgeshire

C++ Developer / Backend Software Engineer Cambridge / WFH to £75k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. What's in it for you: Salary to £75k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Your role: As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. Initially you'll join a large project to engineer the mobile application of this desktop product using Flutter and Dart (you can pick these up on the job), upcoming projects include a piece around cryptography, there's a strong pipeline of projects to keep it interesting! Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once or twice a month. About You: You have strong C++ development skills You have cross platform experience, at least two of the following Operating Systems: Linux, Windows, MacOS, Android, iOS You have a good understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and / or security principles / regulated environments You have a good understanding of security, the company is ISO 27001 certified You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Flutter / Dart mobile development, but you can upskill on the job Apply now to find out more about this C++ Developer / Backend Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

03/03/2026

Full time

C++ Developer / Backend Software Engineer Cambridge / WFH to £75k Are you a C++ technologist looking for an opportunity to progress your career whilst working on complex and interesting systems with continual learning opportunities? You could be joining a market leading software house that's remote access product is used by hundreds of millions of users worldwide. What's in it for you: Salary to £75k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Your role: As a C++ Developer you will join the team responsible for the responsible for creating the client desktop software that forms a key part of the core remote access technology. You'll have exposure across the full development lifecycle from requirements analysis through to design, development and testing with a focus on backend C++ services that require scalability, large amounts of data and must be security compliant. Initially you'll join a large project to engineer the mobile application of this desktop product using Flutter and Dart (you can pick these up on the job), upcoming projects include a piece around cryptography, there's a strong pipeline of projects to keep it interesting! Location / WFH: There's a friendly and supportive team environment, you'll be able to work from home most of the time, meeting up with colleagues in the Cambridge office once or twice a month. About You: You have strong C++ development skills You have cross platform experience, at least two of the following Operating Systems: Linux, Windows, MacOS, Android, iOS You have a good understanding of networking technologies, protocols e.g. TCP/IP, UDP, multicast and / or security principles / regulated environments You have a good understanding of security, the company is ISO 27001 certified You're collaborative with clear, concise communication skills You have a relevant degree e.g. Computer Science It would be great to have some experience with Flutter / Dart mobile development, but you can upskill on the job Apply now to find out more about this C++ Developer / Backend Software Engineer opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

EUC Engineer - Milton Keynes

CGI Milton Keynes, Buckinghamshire

EUC Engineer - Milton Keynes Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the role you will be required to attend our Milton Keynes site 5 days a week and have willingness to travel when required. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

03/03/2026

Full time

EUC Engineer - Milton Keynes Position Description If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you. And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the nature of the role you will be required to attend our Milton Keynes site 5 days a week and have willingness to travel when required. Your future duties and responsibilities As an EUC Engineer, you will play a crucial role in ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops, and peripherals. • Diagnose and resolve hardware-related issues, providing prompt and effective technical support to end-users. • Meeting room and AV support • Collaborate with the client's IT team to ensure seamless integration of hardware solutions. • Monitor and manage inventory of desktop hardware components and accessories. • Stay updated on industry trends and emerging technologies to recommend hardware improvements. Required qualifications to be successful in this role • Proven experience in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

EUC Engineer - North Wales

CGI

EUC Engineer - North Wales Position Description f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you. Across the UK, we're delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won't just support IT - you'll help enable services that make everyday life better for communities and organisations. At CGI, you are more than an employee - you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World's Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant. This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance. Your future duties and responsibilities As an EUC Engineer, you will provide on-site hardware deployment, maintenance, and technical support across a range of client environments. You will play a key role in ensuring end-user devices are installed, configured, and maintained to high operational and security standards. This role offers variety, autonomy, and direct client interaction - ideal for someone who thrives in hands-on environments and enjoys delivering practical solutions. Key Responsibilities Travel to client sites to deploy, configure, and maintain desktops, laptops, and end-user devices Provide on-site troubleshooting and resolution of hardware-related incidents Install, image, and configure devices in line with company and client security standards Support hardware upgrades, replacements, and new installations Manage and track hardware inventory across multiple locations Assist with hardware lifecycle management, including procurement coordination, warranty support, and decommissioning Ensure compliance with security policies and operational procedures Maintain clear documentation and reporting of completed work Build strong working relationships with clients through professional, responsive service Required qualifications to be successful in this role Proven experience in desktop hardware deployment and support Strong understanding of desktops, laptops, and peripheral devices Knowledge of Windows and/or macOS operating systems Experience with hardware imaging and deployment tools (e.g. SCCM, MDT) Understanding of Active Directory and basic networking principles Experience working in client-facing or field-based support roles Familiarity with hardware lifecycle processes and warranty procedures Full UK driving licence Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

03/03/2026

Full time

EUC Engineer - North Wales Position Description f complex IT environments motivate you and you enjoy improving networks, devices, and user experiences, CGI has an opportunity for you. Across the UK, we're delivering digital transformation that supports public services and commercial organisations alike. Our teams work at the heart of essential systems, ensuring technology performs reliably, securely, and efficiently. When you join CGI, you won't just support IT - you'll help enable services that make everyday life better for communities and organisations. At CGI, you are more than an employee - you are a Partner. Recognised in the Sunday Times Best Places to Work List 2025 and named one of the World's Best Employers by Forbes, we offer a competitive salary, strong pension, private healthcare, and a share scheme (3.5% + 3.5% matching). We are committed to building an inclusive and diverse workplace and proudly hold a Gold Award in support of the Armed Forces Corporate Covenant. This is a field-based role across North Wales, supporting multiple client sites. You must hold, or be eligible and willing to obtain, NPPV3 clearance. Your future duties and responsibilities As an EUC Engineer, you will provide on-site hardware deployment, maintenance, and technical support across a range of client environments. You will play a key role in ensuring end-user devices are installed, configured, and maintained to high operational and security standards. This role offers variety, autonomy, and direct client interaction - ideal for someone who thrives in hands-on environments and enjoys delivering practical solutions. Key Responsibilities Travel to client sites to deploy, configure, and maintain desktops, laptops, and end-user devices Provide on-site troubleshooting and resolution of hardware-related incidents Install, image, and configure devices in line with company and client security standards Support hardware upgrades, replacements, and new installations Manage and track hardware inventory across multiple locations Assist with hardware lifecycle management, including procurement coordination, warranty support, and decommissioning Ensure compliance with security policies and operational procedures Maintain clear documentation and reporting of completed work Build strong working relationships with clients through professional, responsive service Required qualifications to be successful in this role Proven experience in desktop hardware deployment and support Strong understanding of desktops, laptops, and peripheral devices Knowledge of Windows and/or macOS operating systems Experience with hardware imaging and deployment tools (e.g. SCCM, MDT) Understanding of Active Directory and basic networking principles Experience working in client-facing or field-based support roles Familiarity with hardware lifecycle processes and warranty procedures Full UK driving licence Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Solution Architect (Geospatial)

CGI

Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

03/03/2026

Full time

Solution Architect (Geospatial) Position Description Are you passionate about the transformative power of geospatial technology? Do you want to help revolutionise mainstream services, streamline complex processes, and make a real impact on people's daily lives? If so, we'd love you to join our growing Geospatial team at CGI as a GIS Solution Architect. Our work spans public service transformation and cutting-edge commercial projects, delivering solutions that make life easier for everyone. As part of our team, you won't just improve others' lives-you'll find we're equally invested in your growth and wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid working pattern role and you may need to travel occasionally within the UK as needed - ideally you will be based within a commutable distance to one of the following CGI offices London, Bristol, Birmingham, Reading, or Glasgow, but we will consider candidates from other UK locations. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a GIS Solution Architect, you'll play a pivotal role in shaping client solutions and advancing CGI's own geospatial intellectual property. You'll engage directly with stakeholders, leveraging your excellent communication and stakeholder management skills, and draw upon your practical experience in software development and GIS. You'll be: • Designing & developing geospatial solutions for our customers • Engaging with stakeholders/customer engagement • Requirements capturing • Contributing to bid creation Required qualifications to be successful in this role You'll need to demonstrate a strong track record in software development and geospatial solutions, as well as excellent communication and stakeholder engagement skills, and a passion for innovation and making a tangible difference. Required skills • Python & Django • .NET (Core) • Open Source Geospatial products (Geoserver/Geonode/Postgres) • Cloud - Azure/AWS • Team lead experience Desired: • Ubuntu / RedHat • FME / OGR / GDAL • ESRI Experience Builder • GIS Desktop (ESRI ArcGIS Pro/ QGIS) • Ansible / Arm Template • Kubernetes / Docker • Oracle / Oracle Spatial • MS SQL Server / Spatial Extension • TOGAF • SCRUM certified Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior Service Desk Analyst (DV Security Clearance)

CGI Chippenham, Wiltshire

Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, we deliver secure, mission-critical services that strengthen the UK's Defence capability and drive measurable operational resilience. As a Senior Service Desk Analyst, you will play a pivotal role in ensuring the stability, performance and continual improvement of end-user technology services on a high-profile defence programme. We empower our teams to take ownership of service excellence, shape smarter support processes and contribute ideas that enhance user experience and operational outcomes. Working in a collaborative, high-trust environment, you will help us maintain reliable, secure services that enable our client to focus on what matters most - protecting national interests and delivering critical outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, this role is based full time on client site near Chippenham and requires an existing HLC/DV clearance. Your future duties and responsibilities In this role, you will act as a senior escalation point within the Service Desk, ensuring high-quality resolution of complex incidents while maintaining excellent customer service standards. You will take ownership of service performance, mentor junior analysts and driving continual improvement across ITIL-based processes to enhance stability and user satisfaction. Working closely with technical teams and stakeholders, you will contribute to service optimisation initiatives that strengthen operational effectiveness within a secure defence environment. You will also support the configuration and evolution of ITSM tooling, improve reporting accuracy, and ensure clear, proactive communication with customers and internal stakeholders. Your insight and initiative will help shape more efficient processes, enabling the wider team to deliver consistent, reliable outcomes. Key responsibilities: • Lead & Resolve complex incidents as a senior escalation point • Support & Mentor junior Service Desk team members • Improve & Optimise ITIL processes (Incident, Problem, Change, Configuration) • Configure & Enhance ITSM tools such as Jira Service Management and Remedy • Analyse & Report on service metrics to drive data-led improvements • Communicate & Collaborate with customers and internal stakeholders • Investigate & Recommend process enhancements Required qualifications to be successful in this role To succeed, you will bring strong technical troubleshooting expertise, proven Service Desk experience, and a solid understanding of ITIL-based service management practices. You will be confident supporting secure environments, communicating effectively with stakeholders, and contributing to process improvement initiatives. Experience within Defence environments and cloud-based platforms will be advantageous. Essential qualifications and experience: • You must hold existing HLC/DV clearance • You should have 5+ years' experience in an IT Service Desk or End User Support role • Strong proficiency in ITSM tools such as Jira Service Management or Remedy • Solid understanding of ITIL practices (Incident, Request, Problem, Change) • ITIL v4 qualification or demonstrable equivalent experience • Experience supporting Active Directory and cloud-based environments • Proven ability to communicate clearly with technical and non-technical stakeholders Desirable: • Experience working in Defence environments • Exposure to Agile or DevOps ways of working • Experience with cloud platforms • Exposure to automation or scripting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

03/03/2026

Full time

Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, we deliver secure, mission-critical services that strengthen the UK's Defence capability and drive measurable operational resilience. As a Senior Service Desk Analyst, you will play a pivotal role in ensuring the stability, performance and continual improvement of end-user technology services on a high-profile defence programme. We empower our teams to take ownership of service excellence, shape smarter support processes and contribute ideas that enhance user experience and operational outcomes. Working in a collaborative, high-trust environment, you will help us maintain reliable, secure services that enable our client to focus on what matters most - protecting national interests and delivering critical outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, this role is based full time on client site near Chippenham and requires an existing HLC/DV clearance. Your future duties and responsibilities In this role, you will act as a senior escalation point within the Service Desk, ensuring high-quality resolution of complex incidents while maintaining excellent customer service standards. You will take ownership of service performance, mentor junior analysts and driving continual improvement across ITIL-based processes to enhance stability and user satisfaction. Working closely with technical teams and stakeholders, you will contribute to service optimisation initiatives that strengthen operational effectiveness within a secure defence environment. You will also support the configuration and evolution of ITSM tooling, improve reporting accuracy, and ensure clear, proactive communication with customers and internal stakeholders. Your insight and initiative will help shape more efficient processes, enabling the wider team to deliver consistent, reliable outcomes. Key responsibilities: • Lead & Resolve complex incidents as a senior escalation point • Support & Mentor junior Service Desk team members • Improve & Optimise ITIL processes (Incident, Problem, Change, Configuration) • Configure & Enhance ITSM tools such as Jira Service Management and Remedy • Analyse & Report on service metrics to drive data-led improvements • Communicate & Collaborate with customers and internal stakeholders • Investigate & Recommend process enhancements Required qualifications to be successful in this role To succeed, you will bring strong technical troubleshooting expertise, proven Service Desk experience, and a solid understanding of ITIL-based service management practices. You will be confident supporting secure environments, communicating effectively with stakeholders, and contributing to process improvement initiatives. Experience within Defence environments and cloud-based platforms will be advantageous. Essential qualifications and experience: • You must hold existing HLC/DV clearance • You should have 5+ years' experience in an IT Service Desk or End User Support role • Strong proficiency in ITSM tools such as Jira Service Management or Remedy • Solid understanding of ITIL practices (Incident, Request, Problem, Change) • ITIL v4 qualification or demonstrable equivalent experience • Experience supporting Active Directory and cloud-based environments • Proven ability to communicate clearly with technical and non-technical stakeholders Desirable: • Experience working in Defence environments • Exposure to Agile or DevOps ways of working • Experience with cloud platforms • Exposure to automation or scripting Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

ITSM Consultant

CGI

ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

03/03/2026

Full time

ITSM Consultant Position Description Discover where complex meets meaningful as an ITSM Consultant in our in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role - you will be required to travel 1-2 days per week to client sites or CGI offices. You must be eligible and willing to undergo SC clearance. Your future duties and responsibilities To support the needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management • Service Management of Cloud Services In this role, you will work directly with clients to assess, design, and improve IT service management capabilities across the service lifecycle. You will apply your operational experience to deliver practical, high-value recommendations, supporting the evolution of service management frameworks, tooling, and ways of working. You will engage confidently with stakeholders, contribute to consultancy bids, and help shape solutions that deliver measurable business outcomes. You will also support the growth of the Service Advisory practice by sharing best practice, contributing to thought leadership, and continually developing your own skills in a fast-evolving service management landscape, with strong backing from experienced colleagues. Key responsibilities include: Lead and support service management assessments, design, and improvement initiatives Apply operational expertise to enhance ITSM processes, workflows, and operating models Contribute to client engagements on-site, strengthening service delivery capabilities Support bid activity and solution design for service advisory opportunities Collaborate with peers to evolve consultancy tools, methods, and best practices Advise on service management tooling, automation, and modern ways of working Required qualifications to be successful in this role You will bring strong practical experience across IT Service Management, combined with the ability to communicate clearly with clients and stakeholders. You are adaptable, confident, and motivated to keep learning, using your expertise to help organisations improve service performance and maturity. Essential experience and skills: Strong experience across the IT Service Management lifecycle (ITIL v3 or ITIL 4) Proven background in service management process implementation and improvement Excellent stakeholder engagement, communication, and presentation skills Ability to produce high-quality written outputs such as reports and proposals Confidence working across varied client environments and assignments Willingness to travel within the UK for client engagements Desirable experience includes SIAM, ISO standards, cloud services, automation, public sector environments, and ITIL Expert or Managing Professional certification (or progress toward). Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

IT Service Desk Team Lead

Adecco Barrow-in-furness, Cumbria

Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

03/03/2026

Full time

Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Site Services Specialist - Print & Mail

Ricoh City, London

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Specialist - Print & Mail Located: London (On site) Package: Competitive Salary, bonus plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications. Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks. Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability. Job Logging: Accurately log service requests and jobs in ServiceNow. Customer Service: Act as the first point of contact for queries, providing professional and timely assistance. Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks. Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing. Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes. Stationery Ordering: Monitor and order office supplies as needed. Porterage: Assist with moving delivering items around the office. General Office Services: Provide support for day-to-day office operations. Issue Reporting: Report technical or facilities issues promptly to the help desk. You will ideally have Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment. Strong communication and interpersonal skills with a client-focused approach. Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Ability to multitask and prioritise in a fast-paced environment. Familiarity with ServiceNow or similar service management platforms is desirable. Attention to detail and commitment to confidentiality. Professional demeanour and ability to maintain discretion at all times. Flexibility to work onsite and adapt to changing priorities. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

03/03/2026

Contractor

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Specialist - Print & Mail Located: London (On site) Package: Competitive Salary, bonus plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications. Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks. Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability. Job Logging: Accurately log service requests and jobs in ServiceNow. Customer Service: Act as the first point of contact for queries, providing professional and timely assistance. Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks. Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing. Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes. Stationery Ordering: Monitor and order office supplies as needed. Porterage: Assist with moving delivering items around the office. General Office Services: Provide support for day-to-day office operations. Issue Reporting: Report technical or facilities issues promptly to the help desk. You will ideally have Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment. Strong communication and interpersonal skills with a client-focused approach. Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Ability to multitask and prioritise in a fast-paced environment. Familiarity with ServiceNow or similar service management platforms is desirable. Attention to detail and commitment to confidentiality. Professional demeanour and ability to maintain discretion at all times. Flexibility to work onsite and adapt to changing priorities. We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.

System Engineer

GCS Chesham, Buckinghamshire

Purpose of this document Description of duties and the general type of work undertaken by the jobholder. Position within Komputer Consultancy Services Ltd This position is a member of Technical Team under the supervision of the Group Leader. Reporting relationship This position reports to the Group Leader. Qualifications and experience requirements MCSE, MCSA, MCPs or CCNA and/or substantial IT support and project experience. Core technologies and skills preferred for this role Ability to both build and support all core technologies. Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper. Key duties of role The position of Systems Engineer involves providing expert and highly personable support to many clients across varied cutting edge and legacy technologies, both in the field and remotely. Building, installing and maintaining servers and as well as working with client systems and cloud applications The position requires occasional travel to client sites, as well as office based days conducting remote support and home working. Working with Microsoft and our major vendor technologies - with client systems, appware, servers, peripherals and networks. The job role is fast paced and the environment is dynamic, friendly and supportive. The Systems Engineer must be capable of multitasking and be prepared to adjust the work priorities to meet clients' needs at short notice. Candidates must present well and must speak and communicate clearly as they will be attending clients' sites and acting as ambassadors for the Company, communicating with all levels of staff within clients' companies up to and including board level. GCS is acting as an Employment Agency in relation to this vacancy.

03/03/2026

Full time

Purpose of this document Description of duties and the general type of work undertaken by the jobholder. Position within Komputer Consultancy Services Ltd This position is a member of Technical Team under the supervision of the Group Leader. Reporting relationship This position reports to the Group Leader. Qualifications and experience requirements MCSE, MCSA, MCPs or CCNA and/or substantial IT support and project experience. Core technologies and skills preferred for this role Ability to both build and support all core technologies. Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper. Key duties of role The position of Systems Engineer involves providing expert and highly personable support to many clients across varied cutting edge and legacy technologies, both in the field and remotely. Building, installing and maintaining servers and as well as working with client systems and cloud applications The position requires occasional travel to client sites, as well as office based days conducting remote support and home working. Working with Microsoft and our major vendor technologies - with client systems, appware, servers, peripherals and networks. The job role is fast paced and the environment is dynamic, friendly and supportive. The Systems Engineer must be capable of multitasking and be prepared to adjust the work priorities to meet clients' needs at short notice. Candidates must present well and must speak and communicate clearly as they will be attending clients' sites and acting as ambassadors for the Company, communicating with all levels of staff within clients' companies up to and including board level. GCS is acting as an Employment Agency in relation to this vacancy.

IT Service Delivery Manager

Get Staffed Online Recruitment Limited Ringwood, Hampshire

IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

03/03/2026

Full time

IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

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