Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.
You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:
Competitive salary and shared employee / employer contributory pension scheme
Generous holiday entitlement and option to buy additional holidays after 1 year of service.
Travel compensation scheme
Clear development, training and career progression opportunities
External, online training courses and in-house training
Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
Free access to a gymnasium
Free, on-site parking
Enhanced family friendly policies
Showers, lockers, swipe access internal bike store
Travel season ticket loan
Annual company day out
Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.
User Account & Access Management : you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.
Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.
Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
Comfortable with automation tools such as PowerShell and Ansible.
Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.
Clear Communicator : your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations. You resolve conflicts diplomatically and maintain relationships and service integrity.
Problem-Solving and Critical Thinking : you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.
Reliability and Professionalism: you deliver on commitments and meet deadlines. You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com .
As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK - https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants
As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy
NO RECRUITMENT AGENCIES
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
07/12/2025
Full time
Job Title: Desktop Support Engineer (SC Cleared) 100% Onsite Location:Leiston, UKSpecial Working Conditions: This is a 100% onsite role (candidate must work from the Leiston office daily). Candidate must have a UK Full Driving License and be ready to travel between multiple customer sites within approximately 25 miles of Leiston. A site vehicle will be available onsite for travel within the required locations. SC Clearance is mandatory. Candidate will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of the organisation's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet operational and project needs. Key Responsibilities(This position is an individual contributor role and part of a team) Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers; VIP user management. Vendor management. Responding in a timely fashion to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/desktops, labeling, and delivering devices to users' desks, homes, or other offices as part of device handover/collection. Help in creating technical project documentation, reports, and manuals. Building and deploying workstations (laptops/desktops) with standard approved images. Providing Tech-Bar support for users' queries and technical resolutions. Hardware asset and CDM management. IT desk moves, patching, training/meeting room setup, loan laptop management, and setup. Managing IT kit retirement and moving devices to disposal areas. Printers providing primary support including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston (approx. within 25 miles) is required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills / Knowledge / Experience: Experience troubleshooting issues on Windows 10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal. Knowledge in creating new Microsoft Teams groups via Teams admin portal. L1 support knowledge of Applications and SharePoint. L1 troubleshooting support for Office Apps. Effective communication skills. Ability to multitask and manage time efficiently. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated and willing to learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person SpecificationInforming Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and quantifiable updates to enable accurate and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships & ContactsWith Client Establish and maintain strong relationships with customer stakeholders. Develop and implement processes to improve efficiency and effectiveness on an ongoing basis. With Line Manager / Senior Stakeholders Maintain regular communication to update and appraise on critical business issues and data points. With Offshore Teams Maintain regular contact with offshore teams as needed. Update them on current issues and seek support for matters affecting contract deliverables. With Peers Develop and maintain positive relationships with business partners (internal and external). Share best practices to achieve maximum efficiency. With Others Communicate effectively and professionally with all functional teams and stakeholders. Share information regularly, build positive relationships, and represent the company in a professional manner. Foster collaboration with external contacts to maximize efficiency and achieve business goals. JBRP1_UKTJ
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
07/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
07/12/2025
Full time
Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse, Scotland depot, and is covering Inverness and Dundee, so you must be based in Scotland, and a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
VACANCY: Senior Desktop Support Engineer Job Type: Permanent Location: Bristol (Hybrid) Hours: -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. Weve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the worlds population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Globals Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. JBRP1_UKTJ
07/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type: Permanent Location: Bristol (Hybrid) Hours: -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. Weve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the worlds population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Globals Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement. JBRP1_UKTJ
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
06/12/2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
05/12/2025
Full time
Software Licensing Officer Department: Digital, Data & Technology Group Salary: Starting from £31,236, rising to £37,694 Contract Type: Full Time, Fixed Term Closing Date: Thursday, 08 January 2026 Interview Date: Thursday, 29 January 2026 Reference: KD13212 About the role DDaT provides support for the University of Bath's software approval and procurement. The Software Licensing Officer helps ensure compliance, value for money, and efficient provision/renewal of software licences for the university. They review software licence requests, ensuring they are effectively triaged, then liaise with colleagues, requesters, and suppliers to ensure coherence and value for money purchasing. They input data into the Software Catalogue and ensure accurate, efficient, and effective processes, promoting a positive customer experience and highlighting areas for improvement. The incumbent must maintain software licensing knowledge materials and ensure effective information management in accordance with agreed procedures, highlighting any shortfalls to the Software Licensing Manager and Director of IT Services as appropriate. They manage the licence renewal calendar to ensure prompt action before licence termination. The role holder provides information and advice to ensure compliance, coherence, co-ordination, and cost-efficient ways of securing software licences and hardware contracts. They deputise for the Manager of Software Licensing when required. The incumbent must establish positive relationships with DDaT teams, especially Cyber, Service Desk, and Procurement, plus university-wide product owners, to deliver an efficient, effective service and value for money for the organisation. About you You will: Be attentive to detail and committed to delivering an exemplary customer experience Approach your work positively and proactively, enjoying and succeeding in the role Have proven success in an IT customer service environment, delivering outputs on time and to quality standards Identify and implement improvements to ensure requests are processed efficiently and effectively Work with minimal supervision, while knowing when to seek advice Have the confidence to say no when required and make informed decisions Enjoy problem-solving and steadily building your IT software knowledge base Further information This role is offered on a fixed-term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027. For an informal discussion about the role, please contact Jyoti Patel - Software Licensing Manager, or Adrian Hooper - IT Service Manager (Specialist). However, please ensure that you submit your application through the university's website. We consider ourselves to be a university where difference is celebrated, respected, and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality, receiving a Silver Athena SWAN Award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from underrepresented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us, and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work-life balance A wide range of personal and professional development opportunities, including Apprenticeships, LinkedIn Learning, and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and an Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits and watch the video on our website to hear from our staff about what makes the University of Bath a great place to work, as well as following us on X and LinkedIn. Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship, and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage. JBRP1_UKTJ
We are a recruiting for a Managed Service Provider located in London. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction. Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients. Key Responsibilities: Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations. Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues. Develop and implement IT support policies and procedures to enhance service delivery and efficiency. Coordinate with clients to understand their IT needs and provide tailored solutions. Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met. Stay up to date with the latest industry trends and technologies to drive continuous improvement. Manage and prioritise support tickets, ensuring prompt and effective resolution. Collaborate with other IT teams and departments to ensure seamless integration and support. Qualifications : Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role. Strong technical knowledge of desktop support, hardware, and software troubleshooting. Excellent leadership and team management skills. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members. Experience with IT service management tools and platforms. Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus. Ability to work in a fast-paced environment and manage multiple priorities. If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch.
05/12/2025
Full time
We are a recruiting for a Managed Service Provider located in London. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction. Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients. Key Responsibilities: Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations. Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues. Develop and implement IT support policies and procedures to enhance service delivery and efficiency. Coordinate with clients to understand their IT needs and provide tailored solutions. Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met. Stay up to date with the latest industry trends and technologies to drive continuous improvement. Manage and prioritise support tickets, ensuring prompt and effective resolution. Collaborate with other IT teams and departments to ensure seamless integration and support. Qualifications : Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role. Strong technical knowledge of desktop support, hardware, and software troubleshooting. Excellent leadership and team management skills. Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members. Experience with IT service management tools and platforms. Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus. Ability to work in a fast-paced environment and manage multiple priorities. If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch.
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
05/12/2025
Full time
IT Support Field Engineer Borehamwood, Hertfordshire, LondonField/Office Based covering West End London and Greater London About us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £39,000 per annum DOE- Private Healthcare- 20 days' holiday + Bank HolidaysIf you're a talented IT professional with experience of installing and maintaining Windows Servers, network firewalls and first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your day to day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? You must have experience in some of the following areas:- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Knowledge of Microsoft Azure- Knowledge of AWS (Amazon Web Services)- Virtual Technology (VMware vSphere, Hyper-V)- Networking (SonicWALL Firewalls, Cisco Switches and/or HP Switches)- Experience in supporting and/or installing Wi-Fi- Experience of any Point of Sale (POS) systems in a retail environmentSo, if you're ready to take on this exciting role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
05/12/2025
Full time
About Us: We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10+ transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client-first. We are currently looking for a skilled and enthusiastic Senior Cloud Infrastructure Engineer to join our dynamic technical team. You can expect to work with the latest technology and leading brands in a team where everyone has a passion for technology. This will be a hands-on, fast-paced role where there will be endless opportunities to develop new skills and get involved in projects across the business. About you: A highly ambitious, energetic and hands-on Azure cloud-native engineer, who works as well in a team as you can alone. Thrives in a fast-paced, loosely structured start-up environment where extra effort and a high quality of work won't go unrecognised. Eager to work fast, iterate quickly and with a drive for excellence in everything they do. Excited to be able to constantly work with and learn new technologies. About the role: At least 90% of BAU will operate across the full Azure suite (see essential skills for key areas of interest). The remaining BAU will cover a multitude of enterprise-level MSP and ISP technologies (Such as Windows Server, Active Directory, M365 etc.) No two days will be the same; different technologies, challenges and opportunities will always be present. Occasional project-based work. Help lead the 5 support provided by the Cloud Infrastructure team as one of a few key senior team members. Mentor the junior team members to continue their technical development and provide feedback to help shape their growth and progression. Out of hours work is involved (on-call, overtime). Working from our modern office workplace on-site in Warrington, 8.5h/day, Mon-Fri What you gain: A rare chance to help an Expertise-driven MSP continue to grow and provide excellence under the technical vision of the founding team. Exposure to an extreme amount of core and cutting-edge cloud native technologies across dozens of SMEs. Mentorship for your own development from the Lead Engineers with the Cloud Infrastructure, Cloud Platform and Cloud Consultancy teams. Collaboration with an ambitious team of industry experts who are always trying to push the company, and each other to deliver the best solutions possible. Essential skills required: Expert with Azure IaaS services including but not limited to; Virtual Machines, Azure Networking (VNETs, VWAN, Azure Firewall), relevant backup and DR services (Azure Backup, Azure Site Recovery, Veeam). Experienced with Azure PaaS services such as App Services, Azure Front Door, Azure Data Factory, Azure SQL and more. Exposure to IAC (Terraform, Bicep) would be advantageous. Exposure to Azure's development and data services; Azure DevOps, Azure APIM, Azure Fabric, Azure Databricks, etc. Expert understanding of Active Directory & Windows Server. Strong understanding of core cybersecurity principles including least privilege access, zero-trust networking and defence in depth. Solid understanding of virtual desktop infrastructure and direct experience working with Azure Virtual Desktop and FSLogix. Experience in a customer-facing technical role dealing with both technical and non-technical stakeholders. Perks & Benefits: Great office location, free parking, plenty of on-campus amenities. Stylish breakout spaces, pool table, games console, premium coffee, fruit, snacks and soft drinks. Comprehensive benefits including private healthcare, dental cover, and more. A Garmin smartwatch to prioritise health and fitness. Perkbox employee benefits platform A culture that celebrates success, encourages innovation, and supports your professional and personal growth Are you the game changer we are looking for? If this sounds like the challenge you've been waiting for, we're excited to hear from you. Reach out to us, and schedule your chat with our team.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
05/12/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.
05/12/2025
Full time
Title: IT Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team's expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship. The IT Field Engineer's core responsibilities within the designated department are: Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". Qualifications and Skills - The successful candidate will require experience working with the following technologies: Microsoft Windows desktop & Mac operating systems and other common applications. Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft 365 administration and support, including Exchange Online, SharePoint Online, Teams and OneDrive. Microsoft Azure administration and support. Virtualisation technologies, including VMware and Microsoft Hyper-V. Networking principles including VLAN's, LAGS, VPN's and routing. Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. A flair for troubleshooting, communication, and exceptional customer service. Excellent communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Excellent task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification. The successful candidate will be mentored and will be placed on a training path that will help you to advance your skills further and gain industry-recognised qualifications. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays). Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs. Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. 'Cycle to Work' scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. "Smart casual" dress code with dress down Friday raising money for the local charities. Regular social and team-building events. 'Refer a friend' recruitment bonus scheme. Note: Please be aware that you must have the right to work in the UK.
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
05/12/2025
Full time
Job title: IT Technician Location: Billingshurst, West Sussex Salary: £28,500 - 32,500pa Job type: full time/permanent About us: Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation. Hydrachem is an equal opportunities employer. All data obtained will be handled in accordance with GDPR requirements. The role: We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department. What you'll do: Provide hands-on IT support and troubleshooting. Manage servers, network, cloud services, and firewalls. Support and train staff on Microsoft 365 and SharePoint. Work with IT policies to keep the business secure. Develop skills in Power Apps and ERP systems. Be instrumental in building a full onsite IT department. Work pattern: 40 hours per week (Monday to Friday). What we're looking for: Experience with Microsoft 365 and SharePoint. Strong IT troubleshooting skills. Knowledge of networks, servers, and security. Willingness to learn Power Apps and ERP systems. Excellent communication and teamwork skills. Why join us: Be a key part of a growing, innovative company. Hands-on role with varied IT responsibilities. Opportunity to expand skills in Microsoft ecosystem and ERP systems. Help shape and grow a full onsite IT team. Health and wellbeing programme. Free onsite parking If you feel you have the experience and knowledge we're looking for we would love to hear from you. Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.
CEF - City Electrical Factors - IT
Durham, County Durham
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
05/12/2025
Full time
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! What You'll Do: We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham. You'd be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience. The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands. As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training. The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community. What You'll Bring: Excellent Team Management and Leadership Qualities with experience managing, coaching and supporting IT service desk staff Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Oversee daily Service Desk performance, ensuring timely resolution of incidents, balanced workloads, and adherence to technical and quality standards. Develop team skills and implement targeted training to strengthen technical expertise and cross-team collaboration. Uphold policy and security compliance, act as technical escalation point, and collaborate with the Incident Manager during major incidents and CAB activities. Our Hiring Process: Intro call with our Talent Team - 30 mins 1st stage interview with Hiring Managers (Microsoft Teams) - 60 mins 2nd stage interview with Senior Leadership & Hiring Managers (Onsite - Durham) - 60 mins The role will be based in our award-winning IT and Marketing office, based on the outskirts of Durham found here. Hybrid working patterns are in place, with the nature of the role there will be an expectation of being in the office 3 days per week . Business travel may be required from time to time as part of this role. About Us: Founded in 1951 in Kenilworth, UK, City Electrical Factors (CEF) has grown into a world-leading electrical wholesale and manufacturing business with over 400 branches across the UK and a strong presence in the USA, Canada, Spain and Australia. Our IT and digital teams are driving the next chapter of our journey Re-engineering legacy systems, adopting modern cloud technologies and exploring AI to deliver faster, smarter and more connected customer experiences. Our teams are distributed across the UK, USA, Canada, Spain and Australia. Our culture is collaborative, forward-thinking and people-focused - where your ideas and contributions genuinely matter. Our Mission: City is a world leading electrical wholesale and manufacturing business providing electrical products to the industry. We in IT are delivering value to our business and our customers with the implementation of packaged software and bespoke engineering for the digital age using AWS serverless technology. We need talented and creative people across all areas to join us in rearchitecting our forward thinking business over the next few years and beyond as we evolve. Ready to Apply? If you're excited by technology, value collaboration and want to make a genuine impact, we'd love to hear from you. Click Apply to get started!
About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Software Solutions Engineer to be a key part of our Egham team, representing proAV, playing a pivotal role in driving the successful adoption, ongoing enhancement and support of our internal software platforms, with a strong focus on user experience and engagement. This role is central to supporting the development, deployment, and continuous improvement of software solutions across the business-ensuring that both the company and its users gain maximum value from the tools in place. Your primary responsibility (not limited to) will be to support and optimise our Microsoft Dynamics 365 CRM platform, including system and data administration. Working closely with the Lead Software Solutions developer, you will deliver high-quality user support and training, maintain system integrity, set and champion best practices in data management. This is an ideal opportunity for someone with strong technical aptitude, excellent communication skills, and a passion for delivering reliable, user-friendly systems. This is an exciting opportunity for an exceptional, experienced to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Key Objectives/deliverables for the Role: Provide day to day support to end users, ensuring a "best experience" approach is adopted whilst training and supporting end users using Company software. Plan and deliver software projects and changes. Owning or involved in all aspects from concept, design, scoping, roll out, end user adoption and support. Create and deliver training, including training documentation - in collaboration with the training department. Supporting training efforts (formal and informal) and work to identify new opportunities to improve D365 usage. System administration, ensuring accuracy and integrity of system configuration and system data. Reinforcing good data entry and maintenance practices by users. Work with end users to create personal / department dashboards and reports (Both Dynamics and Power BI). Support internal software change control, this will include, but not limited to: Creating and administering change control tickets Implementing approved changes Attending scoping / delivery workshops Supporting the Software Solutions Officer with minor system changes. Support: Provide D365 helpdesk services for both internal users and the D365 team. Including associated solutions such as the Portal and Field Engineering App. Create, manage and resolve support tickets, documenting all actions and solutions. Analyse and troubleshoot issues to determine root causes and solutions. Keep stakeholders informed on issue status and escalate high-priority cases where needed. Assist with testing for new implementations and system updates. System Administration: Assist with day-to-day platform administration including user management, security roles, views, dashboards, marketing lists, license assignment and configuration changes. Collaborate with external partners and internal teams to plan and deploy system enhancements and updates. Participate in system improvement discussions and suggest enhancements based on user feedback. Stay up to date with the latest Microsoft and Dynamics technologies through ongoing learning. Data Administration: Develop and implement data quality standards, validation rules, and entry protocols. Conduct routine audits to identify and correct duplicates and inconsistencies. Work with business stakeholders to implement data retention policies and optimize storage. Maintain a strong focus on ensuring data integrity across all integrated systems. Key Requirements: Strong technical and analytical skills with attention to detail and a methodical approach. Proven experience implementing and maintaining data quality standards. Excellent problem-solving skills with the ability to communicate technical solutions effectively. Ability to manage multiple priorities and deliver in a fast paced and dynamic environment. Strong interpersonal and communication skills; able to run and deliver training sessions, a team player who can work cross-functionally across various users and departments. Growth mindset and eagerness to learn and develop professionally. Experience of Microsoft Dynamics would be a distinct advantage, including Power BI Power Apps Power Automate Basic understanding and or an active interest in: Programming languages such as C#, JavaScript, Python and SQL. AI and machine learning Model Context Protocol (MCP) Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
05/12/2025
Full time
About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Software Solutions Engineer to be a key part of our Egham team, representing proAV, playing a pivotal role in driving the successful adoption, ongoing enhancement and support of our internal software platforms, with a strong focus on user experience and engagement. This role is central to supporting the development, deployment, and continuous improvement of software solutions across the business-ensuring that both the company and its users gain maximum value from the tools in place. Your primary responsibility (not limited to) will be to support and optimise our Microsoft Dynamics 365 CRM platform, including system and data administration. Working closely with the Lead Software Solutions developer, you will deliver high-quality user support and training, maintain system integrity, set and champion best practices in data management. This is an ideal opportunity for someone with strong technical aptitude, excellent communication skills, and a passion for delivering reliable, user-friendly systems. This is an exciting opportunity for an exceptional, experienced to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Key Objectives/deliverables for the Role: Provide day to day support to end users, ensuring a "best experience" approach is adopted whilst training and supporting end users using Company software. Plan and deliver software projects and changes. Owning or involved in all aspects from concept, design, scoping, roll out, end user adoption and support. Create and deliver training, including training documentation - in collaboration with the training department. Supporting training efforts (formal and informal) and work to identify new opportunities to improve D365 usage. System administration, ensuring accuracy and integrity of system configuration and system data. Reinforcing good data entry and maintenance practices by users. Work with end users to create personal / department dashboards and reports (Both Dynamics and Power BI). Support internal software change control, this will include, but not limited to: Creating and administering change control tickets Implementing approved changes Attending scoping / delivery workshops Supporting the Software Solutions Officer with minor system changes. Support: Provide D365 helpdesk services for both internal users and the D365 team. Including associated solutions such as the Portal and Field Engineering App. Create, manage and resolve support tickets, documenting all actions and solutions. Analyse and troubleshoot issues to determine root causes and solutions. Keep stakeholders informed on issue status and escalate high-priority cases where needed. Assist with testing for new implementations and system updates. System Administration: Assist with day-to-day platform administration including user management, security roles, views, dashboards, marketing lists, license assignment and configuration changes. Collaborate with external partners and internal teams to plan and deploy system enhancements and updates. Participate in system improvement discussions and suggest enhancements based on user feedback. Stay up to date with the latest Microsoft and Dynamics technologies through ongoing learning. Data Administration: Develop and implement data quality standards, validation rules, and entry protocols. Conduct routine audits to identify and correct duplicates and inconsistencies. Work with business stakeholders to implement data retention policies and optimize storage. Maintain a strong focus on ensuring data integrity across all integrated systems. Key Requirements: Strong technical and analytical skills with attention to detail and a methodical approach. Proven experience implementing and maintaining data quality standards. Excellent problem-solving skills with the ability to communicate technical solutions effectively. Ability to manage multiple priorities and deliver in a fast paced and dynamic environment. Strong interpersonal and communication skills; able to run and deliver training sessions, a team player who can work cross-functionally across various users and departments. Growth mindset and eagerness to learn and develop professionally. Experience of Microsoft Dynamics would be a distinct advantage, including Power BI Power Apps Power Automate Basic understanding and or an active interest in: Programming languages such as C#, JavaScript, Python and SQL. AI and machine learning Model Context Protocol (MCP) Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
05/12/2025
Full time
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You'll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You'll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you'll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You'll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You're committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here's what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.
Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise. Requirements: Proven experience implement scalable, high-availability network solutions (LAN, SD-WAN, Cloud) Ability to lead network delivery projects; coordinate with vendors and internal teams Proven experience with network monitoring tools (Wireshark, netcat, Netspot, Qualys, etc.) STEM degree preferred Strong proficiency in routing and switching technologies (Layer 2 and Layer 3 switching, VLAN segmentation, NAT, link aggregation) and protocols as well as wireless Experience in Fortinet security appliances and solutions highly desirable Understanding and practical experience of, cloud networking solutions and technologies (Azure) considered an asset Service management background (Incident, Problem and Change Management) Team leadership experience Clean and current UK driving license About the role: Set up monitoring solutions across the IT server and network estate Support the Information Security Manager in the implementation of security policies across IT infrastructure Support the service desk regarding any service performance issues Provide network support and resolving connectivity issues Configure hardware and software to optimize network communication Set up LAN and WAN networks, as well as Voice Over IP and VTC devices IP address management and reporting Document processes and monitor network performance metrics Keep up with advancements in network technologies and solutions As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766
05/12/2025
Full time
Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise. Requirements: Proven experience implement scalable, high-availability network solutions (LAN, SD-WAN, Cloud) Ability to lead network delivery projects; coordinate with vendors and internal teams Proven experience with network monitoring tools (Wireshark, netcat, Netspot, Qualys, etc.) STEM degree preferred Strong proficiency in routing and switching technologies (Layer 2 and Layer 3 switching, VLAN segmentation, NAT, link aggregation) and protocols as well as wireless Experience in Fortinet security appliances and solutions highly desirable Understanding and practical experience of, cloud networking solutions and technologies (Azure) considered an asset Service management background (Incident, Problem and Change Management) Team leadership experience Clean and current UK driving license About the role: Set up monitoring solutions across the IT server and network estate Support the Information Security Manager in the implementation of security policies across IT infrastructure Support the service desk regarding any service performance issues Provide network support and resolving connectivity issues Configure hardware and software to optimize network communication Set up LAN and WAN networks, as well as Voice Over IP and VTC devices IP address management and reporting Document processes and monitor network performance metrics Keep up with advancements in network technologies and solutions As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766
