8 jobs found

Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects. Job Description: Support the business by delivering effective first and second line IT support across all teams Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services Liaise with Group IT support on Group related services and issues Maintain, monitor and improve IT systems, hardware, software, and digital platforms Contribute to the continuous improvement of processes, security, and user experience Provide advice and training to users on use of core Microsoft and other application packages Provide an efficient and user focused IT support service Escalate complex incidents to the IT and Digital Manager or external support partners as required Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices Maintain the company IT asset register, including management of warranties and licences Record and manage incidents and service requests Perform routine maintenance on IT systems, ensuring reliability and security Support the monitoring and management of backups, updates, and patching Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.) Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance) Support the management of licensing, renewals and IT contracts Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools Provide testing and user training for new digital solutions and business processes Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies Candidate Requirements: Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft certifications) A levels / O levels / GCSE qualifications Additional cybersecurity, networking or cloud training - Desirable Minimum 3 - 5 years' experience in a role providing first and second line support - Essential Experience administering and supporting Microsoft 365 and Windows environments - Essential Proven troubleshooting and diagnostic skills - Essential Experience supporting digital or IT improvement projects - Desirable Experience with CRM or business systems - Desirable Strong understanding of IT fundamentals - Essential Ability to diagnose and resolve technical issues - Essential Excellent communication and customer service skills - Essential Knowledge of Microsoft 365 - Essential Awareness of cybersecurity best practices - Desirable Basic networking knowledge - Essential Experience with Power Automate / Power Apps - Desirable Experience with Microsoft dynamics-based CRM systems - Desirable Understanding of endpoint security tools and secure IT practices This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support Hours: Monday Friday 9:00 am 5:00 pm, 1 hour Lunch Salary: £35,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

Leading Subsea Equipment Specialist Position: Systems Engineer Job ID: 264/34 Location: Newcastle Salary: £45,000 £55,000 (depending on experience) with 5% Yearly bonus Type: Permanent / Full Time Benefits Include: Pension scheme (up to 6% employer contribution) Life assurance (3x annual salary) Income protection Bupa PMI (after 3 months) Flexible benefits platform (car scheme, cycle to work, dental insurance, critical illness cover, buy/sell holidays) Long service awards scheme Free canteen facilities and refreshments HSB Technical Ltd is a specialist recruiter in the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors . Visit: (url removed) for a full list of vacancies. We are working closely with a globally recognised subsea equipment specialist , well-known for its engineering excellence and innovative technologies. With a strong track record in delivering advanced equipment to clients worldwide, they are now looking to expand their engineering team with the appointment of a Systems Engineer . About the Role: Systems Engineer The Systems Engineer will be at the centre of designing, developing, and delivering advanced subsea systems . This role is highly varied and offers the chance to work across the full project lifecycle from early concept development and technical proposals through to final delivery and client handover. You will play a pivotal role in supporting both commercial bids and technical development projects , with a strong emphasis on the design and engineering of complex subsea systems . This includes developing innovative, high-quality system designs that achieve the right balance between performance, safety, and practicality. Working alongside senior engineers, project managers, and sales teams, you will transform customer requirements into detailed design concepts and technical solutions that not only meet project specifications but also contribute to the company s long-term engineering and product innovation strategies . This role is ideal for an engineer who enjoys combining technical design, problem-solving, and creativity , and who thrives in a dynamic environment where every project brings new challenges. Key Duties & Responsibilities: Lead the development of full-system technical solutions from concept to execution Carry out engineering calculations, performance analysis, and detailed system definitions Produce high-quality technical visuals including CAD models, renders, and animations Contribute to the tendering process , attending client meetings and technical reviews Work closely with Chief Engineers on innovative and bespoke equipment solutions Maintain and manage CAD documentation, performance data, and system libraries Provide technical support to the sales team, including presentations, demonstrations, and bid support Act as a technical authority during project execution, participating in major design reviews and ensuring compliance with specifications Qualifications & Requirements: Degree in Mechanical or Electrical Engineering (or equivalent) Proven experience in design engineering for low-volume, high-value equipment Strong technical knowledge of deck equipment, hydraulics, electrical systems, controls, and software Exposure to cross-disciplinary engineering fields such as structural, hydraulic, and subsea Skilled in AutoCAD and Autodesk Inventor Offshore or maritime sector experience (desirable but not essential) Creative, detail-driven, and able to meet tight project deadlines A proactive, open-minded team player with ambition to grow technically and commercially This vacancy is being advertised by HSB Technical Ltd , who have been appointed as the recruitment partner for this role.

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK's largest holiday park organisation, we can offer: Up to 50% off holidays with us 30% off park activities, food & drink 25% off holidays for friends & family Clear career pathways for those looking to progress We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy. What you will be doing Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices. Support with the build of PC's, tablets and mobiles. Support with desk / office setup as needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD/Group Policy, MS Office, Virtual Services experience beneficial Whatever you do, please don't filter yourself out! We are often flexible when considering an applicant's skills and experience for a role. So, don't be put off if you don't tick all the boxes. Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, ensuring holiday happy is never far away. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.

The RoleExciting opportunity to join a Newcastle based business as the IT Operations Manager. In this role you will oversee and maintain the organisation's IT systems, servers, and network infrastructure. Lead implementation of new technologies aligned with strategic goals. Act as deputy for the Head of IT when required.This is a hybrid role where you will be expected to travel across multiple sites. This is a role leading their infrastructure and network operations and does not have responsibility for the service desk, therefore someone must have experience leading and managing infrastructure. Role Responsibilities Leadership & Management Promote continuous professional development across the team. Model and uphold organisational values and behaviours. Ensure fair and consistent application of people management policies. Operational Duties Develop IT infrastructure and policies in collaboration with the IT team. Advise on system upgrades and improvements. Lead and mentor the IT Operations Management Team, ensuring clear objectives and collaboration with the Service Delivery Team. Establish reporting structures for visibility across IT leadership. Ensure robust and tested business continuity plans. Contribute to budget planning with recommendations based on industry trends. Manage third-party suppliers to meet service level agreements. Review and enhance IT-related policies and procedures. Support team development through coaching and training. Provide IT support during major organisational events. Perform other duties as required. Skills Required Essential: Proven experience in a similar role. Strong problem-solving under pressure. Clear communication and documentation skills. Self-motivated with proactive issue resolution. In-depth knowledge of IT hardware and systems. Desirable: Supervisory or team leadership experience. Familiarity with IT ticketing systems. Understanding of IT security best practices.

An exciting opportunity has arisen for an experienced IT Support Engineer to join our client who are looking to grow their team. Predominantly used for the fabrication, production and assembly of offshore wind farms, the production facility is based in the North East of England, near the vibrant city of Newcastle upon Tyne. In recent years, our client has played their part in a number of notable renewable energy projects, from the Beatrice Offshore Wind Farm to the European Wind Deployment Centre. There has never been a better time to join our growing clients’ team. They truly believe that people are their biggest asset and as such, encourage and invest in lifelong learning for their employees. This role offers the chance to work on ambitious projects within an ambitious group. Salary offered: £26,000pa subject to experience; however, negotiable for the right candidate. The responsibilities and requirements of the role include: . Responsibilities ● Responsible for the correct operation and optimisation of the network and server infrastructure of our client. ● Configure and monitors back-ups ● Ordering IT material ● Daily support for users ● Supporting IT colleagues from other sites ● Participation in IT projects of the client group Requirements ● Extensive knowledge of networks, TCP/IP, routings, VLANs, Fortinet ● Extensive knowledge of Windows server systems, Active Directory, DFS, DNS, Group Policies ● Extensive knowledge of Veeam Back-up and Replication ● Knowledge of Microsoft Exchange 2016 ● Extensive knowledge of VMWare, vSphere, and server and storage systems (Dell) ● (Extensive) knowledge of SCCM is an advantage Autonomy and complexity ● Inventive approach to problem analysis and looking for solutions. ● Priority of tasks are often influenced by network and users, but there is a constant balancing of individual and collective interest. ● Reports to the group’s ICT Infrastructure Manager. ● Willingness to work outside office hours occasionally. If you are an experienced IT Support Engineer looking for your next contract, please apply now!

Our Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre. This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links. • Responsible for reliable and consistent operation of Data and Voice services across the business, including but not limited to: o Service delivery of BAU activities as required to keep services 100% operational o Firewall, Switch and Communications equipment across the business. o Voice and unified communications equipment across the business. o Internet, LAN and WAN Services. o React to service affecting calls from the service desk to ensure services are fixed within agreed SLA's and to the satisfaction of our clients. o Monitor bandwidth utilisation and service uptime. o Ensure legacy services are ceased in a timely manner and with minimum service disruption. • Ensure formal As-Built documentation is up-to-date. Day-to-day maintenance of CMDB records covering PSTN, Data Lines, Equipment, Phone Numbers, Associated Services, Configuration Information. • Maintenance of UC platforms (in association with the UC Manager), including o Purchase and allocation of licences including extension, agent and user licences. o Purchase and allocation of handsets and other UC devices. o Purchase and allocation of lines, numbers and other physical infrastructure • Financial management of UC costs, query resolution, new-order confirmations. • Project activities allocated by the UC Manager...... click apply for full job details

Graduate Software Developer Newcastle upon Tyne Around £20k depending on work experience Working within an agile software development team, this Graduate Software Developer role will develop new and existing software products and services to enable the company to produce robust web and desktop software that satisfies both user and business requirements. The job holder will be a key part of the growing software development team and will be expected to contribute to all stages of software development. Key Graduate Software Developer Responsibilities - Plan, design and prioritise your work to ensure software functionality, delivery schedules, deadlines and quality standards set by the Senior Software Developer, or Software Development Manager are met for both for software and associated documentation. - Produce new software products and enhance/repair existing software as agreed by the relevant staff. - Liaise with colleagues in the other development teams to ensure alignment of work schedules and maximum efficiency. - Keep up to date with developments of software engineering, including research and the participation in in-house knowledge sharing seminars. - Ensure that the correct software technology and methodology is chosen for new products and that current products are updated to new technologies. Graduate Software Developer skills, qualifications and experience: - 1st class honours degree in Computer Science or equivalent. - Good people skills and a good communicator. - Experience developing object orientated software (.NET is preferable). - Experience programming with Microsoft programming languages (C# is preferable). - Experience of web development platforms (ASP.NET is preferable) - Experience in working with SQL Server and excellent understanding of database design - Other programming experience such as XML; XSL, and C++ is a plus. If you are interested in the advertised Graduate Software Developer position please apply through the requested method and we will be in touch shortly with regards to your suitability for the role. Sharpe Recruitment Ltd is a North East based consultancy, dedicated to placing professionals in rewarding jobs throughout the North of England across a variety of disciplines including Digital Media, Design, Development, Creative Advertising, Sales & Marketing, Tech & IT

Technical Support Analyst Up to £35,000 Gateshead Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment. This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses. As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career. The main duties and responsibilities for the Technical Support Analyst will be: • Taking ownership of a wide variety of calls to the help desk from customers • Using the call logging system to accurately record calls, ensuring they are updated on a regular basis • Ensuring calls are dealt with promptly and efficiently in line with service level agreements (SLAs) • Effectively managing, prioritising and progressing calls • Accurately investigating and identifying causes and the symptoms of problems • Implementing solutions • Escalating calls when appropriate • Keeping the customer informed of the progress of their call • Constantly updating own personal knowledge relating to the systems • Pro-actively sharing knowledge on the intranet Company: Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers. The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products. The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas. Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development. Key skills, knowledge and experience required for the Technical Support Analyst role: • A computer science degree or similar • Good knowledge of a structured programming language e.g Visual Basic (VB) or C+ • A good understanding of relational databases • Extensive experience in a similar customer focused IT 1st / 2nd line support role supporting TECHNICAL SOFTWARE rather than hardware/ desktop/ mobile communications • Pro-active, positive person • Organised and efficient - Able to work in a logical and systematic way • Calm under pressure - Able to priorities own work load • Being an effective and adaptable member of the team -Able to help junior team members PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional. Remuneration: Salary £30,000 - £35,000 + Excellent benefits package Technical Support Analyst Up to £35,000 Gateshead 2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Gateshead, Newcastle, Tyne & Wear