We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Wymondham High for your apprenticeship. About the role: This apprenticeship is a great opportunity for someone interested in IT to gain hands-on experience while working towards a recognised qualification. You'll support the school's IT systems, networks, and audio-visual services, working alongside experienced professionals. Responsibilities: IT support & systems: Respond to helpdesk requests and troubleshoot IT issues (on-site and remote). Install and configure hardware and software. Set up and manage user accounts (e.g. Microsoft 365). Maintain an IT knowledge base for common issues Equipment & maintenance: Set up and maintain laptops, iPads, printers, and projectors. Carry out basic repairs and routine maintenance. Track and manage IT equipment inventory Networks & security: Help maintain network connectivity across the school. Support network security and safe IT usage. Assist with cyber security and incident response. Ensure compliance with regulations (e.g. GDPR) Audio visual & media: Set up AV equipment for events, assemblies, and performances. Film, edit, and produce video content. Support AV equipment purchasing and supplier coordination General duties: Support IT-related projects. Help with exam material preparation. Attend up to 5 evening events per year Desirable skills: Interest in IT and technology Strong problem-solving skills Good communication and teamwork Organised, adaptable, and able to prioritise Customer-focused and approachable Microsoft 365 / Office Basic networking or Active Directory Hardware maintenance AV setup or video editing Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Hours: 37 hours per week, Monday to Thursday, 8am - 4pm, Friday 8am - 3:30pm Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: Potential full-time role after completion About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Wymondham High for your apprenticeship. About the role: This apprenticeship is a great opportunity for someone interested in IT to gain hands-on experience while working towards a recognised qualification. You'll support the school's IT systems, networks, and audio-visual services, working alongside experienced professionals. Responsibilities: IT support & systems: Respond to helpdesk requests and troubleshoot IT issues (on-site and remote). Install and configure hardware and software. Set up and manage user accounts (e.g. Microsoft 365). Maintain an IT knowledge base for common issues Equipment & maintenance: Set up and maintain laptops, iPads, printers, and projectors. Carry out basic repairs and routine maintenance. Track and manage IT equipment inventory Networks & security: Help maintain network connectivity across the school. Support network security and safe IT usage. Assist with cyber security and incident response. Ensure compliance with regulations (e.g. GDPR) Audio visual & media: Set up AV equipment for events, assemblies, and performances. Film, edit, and produce video content. Support AV equipment purchasing and supplier coordination General duties: Support IT-related projects. Help with exam material preparation. Attend up to 5 evening events per year Desirable skills: Interest in IT and technology Strong problem-solving skills Good communication and teamwork Organised, adaptable, and able to prioritise Customer-focused and approachable Microsoft 365 / Office Basic networking or Active Directory Hardware maintenance AV setup or video editing Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Hours: 37 hours per week, Monday to Thursday, 8am - 4pm, Friday 8am - 3:30pm Benefits: Eligible for an NUS card for discounts in shops and restaurants Eligible for an apprenticeship oyster card Remote learning Prizes and vouchers to be won (apprentice of the month) Future prospects: Potential full-time role after completion About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Junior IT Technician Tiverton, Devon About Us Founded in 1604, Blundell's is a co-educational independent school for pupils aged 3 - 18 years. Boasting excellent facilities and the best in pastoral care, we are committed to providing an outstanding learning experience for all students. Based in 100 acres of beautiful Devon countryside, Blundell's fosters a friendly and open environment where both students and staff can thrive.We are now looking for a Junior IT Technician to join us on a full-time, permanent basis. The working hours for this role are Monday to Friday, 8.30am to 5.00pm during term time and Monday to Friday, 9.00am to 5.00pm during school holidays. The role also includes one Saturday morning in four during term time, from 8.30am to 12.00pm, alongside limited on-call cover for that weekend where required. The Benefits - Salary of £25,300 per annum- 4 weeks' paid holiday (pro rata) plus bank holidays and additional "customary" days- Competitive company pension scheme- Meals when the kitchen is in operation- Branded uniform provided (as required)- Relevant internal and external training provided- Use of excellent on-site sports facilities, including an outdoor swimming pool and gym- Market-leading employee assistance programme- Cycle to work scheme- Free staff parkingThis is a fantastic opportunity for an IT enthusiast to develop a rewarding and well-supported IT career with our highly regarded school.You'll discover the perfect role in which to grow your skills and experience levels, with exposure to modern, state-of-the-art technology, plenty of support, and a varied workload.What's more, we will invest in your growth through ongoing guidance, practical experience and dedicated training opportunities designed to help you thrive.So, if you want to take the first, exciting step in your IT career within a supportive and rewarding school environment, read on and apply today! The Role As a Junior IT Technician, you will support the day-to-day operation of our IT services across both our Senior and Prep schools.Providing responsive first-line support to staff and pupils, you will troubleshoot a wide range of problems relating to devices, Microsoft 365 applications, Wi-Fi connectivity, printers and classroom technology.Working with the support of the wider IT team, you will assist with device preparation, deployment and maintenance, and contribute to projects and improvement activities that help keep our IT systems and services running smoothly.Additionally, you will:- Configure and deploy laptops, desktops, tablets and peripherals- Support updates, patching, repairs and consumable replacements- Assist with hardware setup, movements and classroom AV equipment- Support school events requiring IT and AV equipment- Maintain accurate IT asset and stock records- Identify recurring issues and suggest practical improvements About You To be considered as a Junior IT Technician, you will need:- Good working knowledge of Microsoft Windows 11 and Microsoft 365 and/or Office applications- Basic troubleshooting skills across devices, software and peripherals- Basic knowledge of PC hardware and workplace IT equipment- Good communication and interpersonal skills- The ability to explain technical information clearly to a range of users- The ability to prioritise workload and manage multiple tasks effectively- Reliability, discretion and professionalism appropriate to a school environmentIf you don't feel you meet every requirement for this position, we'd still encourage you to explore our Apprentice IT Technician opportunity.Blundell's is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including checks with past employers and an enhanced check with the Disclosure and Barring Service. Background checks on your online digital presence will also be carried out.The closing date for this role is Thursday 4th June 2026.Other organisations may call this role Graduate IT Support Technician, Junior First Line Support Technician, IT Support Assistant, Service Desk Assistant, IT Helpdesk Technician, Junior Support Analyst, or ICT Assistant. Webrecruit and Blundell's School are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking to forge a career as a Junior IT Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
19/05/2026
Full time
Junior IT Technician Tiverton, Devon About Us Founded in 1604, Blundell's is a co-educational independent school for pupils aged 3 - 18 years. Boasting excellent facilities and the best in pastoral care, we are committed to providing an outstanding learning experience for all students. Based in 100 acres of beautiful Devon countryside, Blundell's fosters a friendly and open environment where both students and staff can thrive.We are now looking for a Junior IT Technician to join us on a full-time, permanent basis. The working hours for this role are Monday to Friday, 8.30am to 5.00pm during term time and Monday to Friday, 9.00am to 5.00pm during school holidays. The role also includes one Saturday morning in four during term time, from 8.30am to 12.00pm, alongside limited on-call cover for that weekend where required. The Benefits - Salary of £25,300 per annum- 4 weeks' paid holiday (pro rata) plus bank holidays and additional "customary" days- Competitive company pension scheme- Meals when the kitchen is in operation- Branded uniform provided (as required)- Relevant internal and external training provided- Use of excellent on-site sports facilities, including an outdoor swimming pool and gym- Market-leading employee assistance programme- Cycle to work scheme- Free staff parkingThis is a fantastic opportunity for an IT enthusiast to develop a rewarding and well-supported IT career with our highly regarded school.You'll discover the perfect role in which to grow your skills and experience levels, with exposure to modern, state-of-the-art technology, plenty of support, and a varied workload.What's more, we will invest in your growth through ongoing guidance, practical experience and dedicated training opportunities designed to help you thrive.So, if you want to take the first, exciting step in your IT career within a supportive and rewarding school environment, read on and apply today! The Role As a Junior IT Technician, you will support the day-to-day operation of our IT services across both our Senior and Prep schools.Providing responsive first-line support to staff and pupils, you will troubleshoot a wide range of problems relating to devices, Microsoft 365 applications, Wi-Fi connectivity, printers and classroom technology.Working with the support of the wider IT team, you will assist with device preparation, deployment and maintenance, and contribute to projects and improvement activities that help keep our IT systems and services running smoothly.Additionally, you will:- Configure and deploy laptops, desktops, tablets and peripherals- Support updates, patching, repairs and consumable replacements- Assist with hardware setup, movements and classroom AV equipment- Support school events requiring IT and AV equipment- Maintain accurate IT asset and stock records- Identify recurring issues and suggest practical improvements About You To be considered as a Junior IT Technician, you will need:- Good working knowledge of Microsoft Windows 11 and Microsoft 365 and/or Office applications- Basic troubleshooting skills across devices, software and peripherals- Basic knowledge of PC hardware and workplace IT equipment- Good communication and interpersonal skills- The ability to explain technical information clearly to a range of users- The ability to prioritise workload and manage multiple tasks effectively- Reliability, discretion and professionalism appropriate to a school environmentIf you don't feel you meet every requirement for this position, we'd still encourage you to explore our Apprentice IT Technician opportunity.Blundell's is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including checks with past employers and an enhanced check with the Disclosure and Barring Service. Background checks on your online digital presence will also be carried out.The closing date for this role is Thursday 4th June 2026.Other organisations may call this role Graduate IT Support Technician, Junior First Line Support Technician, IT Support Assistant, Service Desk Assistant, IT Helpdesk Technician, Junior Support Analyst, or ICT Assistant. Webrecruit and Blundell's School are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking to forge a career as a Junior IT Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Allied Vehicles are offering an exciting opportunity for an IT Support Engineer Apprentice to join our team while working towards a Technical Apprenticeship in IT Support (SCQF Level 8) with QA. Allied Vehicles is one of the UK's leading automotive and mobility solution providers, specialising in vehicle manufacturing, adaptation, and support services. The company plays a key role in improving accessibility and independence for customers across the UK. With a strong reputation for innovation and quality, Allied Vehicles offers a supportive environment where apprentices can develop their skills, gain real responsibility, and build a long-term career. At Allied Vehicles, we value respect, collaboration, courage, ambition, and passion , and we're looking for someone who shares these values. What you'll be doing: Providing 1st line IT support via the service desk Diagnosing and troubleshooting hardware and software issues Setting up and maintaining user equipment and systems Installing and supporting company-approved software Recording and documenting support requests and solutions Assisting with IT projects and general departmental tasks What you'll gain: A recognised SCQF Level 8 qualification in IT Support Hands-on experience in a professional IT environment Ongoing support and development with QA and our internal team What we're looking for: Strong interest in IT and technology Good communication and problem-solving skills A proactive, can-do attitude Ability to work both independently and as part of a team Salary: £16,640 per annum Working hours: Full-time, 37.5 hours per week Benefits include: 25 days annual leave + bank holidays Company pension and annual profit share Cycle-to-work scheme & employee discounts Free on-site parking and staff facilities 24/7 virtual GP access and wellbeing support Career progression and annual salary reviews Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
Allied Vehicles are offering an exciting opportunity for an IT Support Engineer Apprentice to join our team while working towards a Technical Apprenticeship in IT Support (SCQF Level 8) with QA. Allied Vehicles is one of the UK's leading automotive and mobility solution providers, specialising in vehicle manufacturing, adaptation, and support services. The company plays a key role in improving accessibility and independence for customers across the UK. With a strong reputation for innovation and quality, Allied Vehicles offers a supportive environment where apprentices can develop their skills, gain real responsibility, and build a long-term career. At Allied Vehicles, we value respect, collaboration, courage, ambition, and passion , and we're looking for someone who shares these values. What you'll be doing: Providing 1st line IT support via the service desk Diagnosing and troubleshooting hardware and software issues Setting up and maintaining user equipment and systems Installing and supporting company-approved software Recording and documenting support requests and solutions Assisting with IT projects and general departmental tasks What you'll gain: A recognised SCQF Level 8 qualification in IT Support Hands-on experience in a professional IT environment Ongoing support and development with QA and our internal team What we're looking for: Strong interest in IT and technology Good communication and problem-solving skills A proactive, can-do attitude Ability to work both independently and as part of a team Salary: £16,640 per annum Working hours: Full-time, 37.5 hours per week Benefits include: 25 days annual leave + bank holidays Company pension and annual profit share Cycle-to-work scheme & employee discounts Free on-site parking and staff facilities 24/7 virtual GP access and wellbeing support Career progression and annual salary reviews Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Desirable skills: Good communication/telephone skills Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Benefits: Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
About Aegis: Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Desirable skills: Good communication/telephone skills Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Benefits: Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
About Space Engineering Services: Space Engineering Services is the UK's leading provider of refrigeration, heating, ventilation and air conditioning services. We are an established name with a trusted reputation for delivering outstanding service and support amongst many of the country's largest organisations across the retail, commercial, industrial, food service, and public sectors. The purpose of the role is to: Provide 1st line technical IT support to our end users Build new IT hardware for new starters Manage the return of IT equipment for leavers Induct new starters into the business regarding their IT equipment/security awareness Develop a wide range of technical skills as you troubleshoot different aspects of our IT infrastructure What you'll be doing: Day to day support for 400+ desk-based and remote users Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner Responding to requests for support by identifying, logging and categorizing incidents Resolve issues at first contact using standard operating procedures and knowledge base Troubleshooting and resolving basic technical issues Ensuring users are provided with regular updates, and progression is made in line with service level agreements Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool Building, installation and configuration of computer / mobile hardware and software Active Directory administration (passwords, users, groups, permissions). Office 365 administration (passwords, users, groups, permissions). We'd love to meet someone with: Customer service skills, verbal / written communication, and telephone manner Logical problem solver skills and the ability to work independently or as part of a team Some experience working on an IT help desk Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Laptop / PC diagnostics, upgrade, and repair experience. Android Mobile device support experience A values driven approach - it's not just what we do, but how we do it that's important at Space. We're here for each other, here for our customers and here for what matters Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week Benefits: Competitive salary that is equal or above industry average in area Private medical insurance Income protection insurance (2 years) Life cover of 2 x salary Health cash plan Employee assistance programme Discount scheme including gyms Introducers bonus scheme Excellent pension scheme Company sick pay scheme Visit our manufacturing facility to see first hand new technologies. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
About Space Engineering Services: Space Engineering Services is the UK's leading provider of refrigeration, heating, ventilation and air conditioning services. We are an established name with a trusted reputation for delivering outstanding service and support amongst many of the country's largest organisations across the retail, commercial, industrial, food service, and public sectors. The purpose of the role is to: Provide 1st line technical IT support to our end users Build new IT hardware for new starters Manage the return of IT equipment for leavers Induct new starters into the business regarding their IT equipment/security awareness Develop a wide range of technical skills as you troubleshoot different aspects of our IT infrastructure What you'll be doing: Day to day support for 400+ desk-based and remote users Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner Responding to requests for support by identifying, logging and categorizing incidents Resolve issues at first contact using standard operating procedures and knowledge base Troubleshooting and resolving basic technical issues Ensuring users are provided with regular updates, and progression is made in line with service level agreements Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool Building, installation and configuration of computer / mobile hardware and software Active Directory administration (passwords, users, groups, permissions). Office 365 administration (passwords, users, groups, permissions). We'd love to meet someone with: Customer service skills, verbal / written communication, and telephone manner Logical problem solver skills and the ability to work independently or as part of a team Some experience working on an IT help desk Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows Laptop / PC diagnostics, upgrade, and repair experience. Android Mobile device support experience A values driven approach - it's not just what we do, but how we do it that's important at Space. We're here for each other, here for our customers and here for what matters Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week Benefits: Competitive salary that is equal or above industry average in area Private medical insurance Income protection insurance (2 years) Life cover of 2 x salary Health cash plan Employee assistance programme Discount scheme including gyms Introducers bonus scheme Excellent pension scheme Company sick pay scheme Visit our manufacturing facility to see first hand new technologies. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Are you passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies. About the company: Our client is a trusted provider of professional IT services, supporting businesses with: IT support & helpdesk services Server & network infrastructure Microsoft 365 & Azure solutions Cybersecurity & backup Cloud hosting Web services Remote monitoring & management and more! They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals. What you'll be doing: Configure and set up new IT devices for customers (both remotely and on-site) Support business servers, networks, and cloud environments Manage and maintain Microsoft 365 and Active Directory environments Monitor systems through RMM tools, including backup and cybersecurity alerts Diagnose and repair IT hardware Answer incoming support calls and provide friendly, professional technical assistance This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer. Who we're looking for: We're looking for someone enthusiastic, proactive, and genuinely passionate about IT. You'll thrive in this role if you: Have a strong interest in IT support and troubleshooting Have great communication, customer service, and problem-solving skills Enjoy learning new technologies and working in a fast-paced technical environment Are organised, confident, and have a positive, helpful attitude Hold a full UK driving licence ( required ) Bonus skills (training provided if needed): Understanding of PC/Server hardware & software Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site) Experience with Microsoft 365, Azure, Entra, SharePoint Familiarity with Active Directory, Veeam Backup, or Unifi Exposure to RMM tools Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 8am - 5pm What's in it for you? 20 days holiday + bank holidays Nest pension scheme Supportive, friendly team environment Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools) Opportunities to grow your skillset and gain industry training/certifications Clear career progression within a leading MSP Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
Are you passionate about technology, great with people, and ready to kick-start a career in IT support? Our client, an established Managed Service Provider (MSP) with over 20 years of industry expertise, is looking for a motivated Business IT Support Engineer Apprentice to join their growing team. This is a fantastic opportunity to learn from experienced professionals while gaining hands-on exposure to real-world IT environments, cloud systems, security tools, networks, and business-critical technologies. About the company: Our client is a trusted provider of professional IT services, supporting businesses with: IT support & helpdesk services Server & network infrastructure Microsoft 365 & Azure solutions Cybersecurity & backup Cloud hosting Web services Remote monitoring & management and more! They take pride in delivering secure, reliable, and tailored solutions that help businesses reduce downtime and achieve their goals. What you'll be doing: Configure and set up new IT devices for customers (both remotely and on-site) Support business servers, networks, and cloud environments Manage and maintain Microsoft 365 and Active Directory environments Monitor systems through RMM tools, including backup and cybersecurity alerts Diagnose and repair IT hardware Answer incoming support calls and provide friendly, professional technical assistance This role is hands-on, varied, and perfect for anyone eager to grow into a confident IT Support Engineer. Who we're looking for: We're looking for someone enthusiastic, proactive, and genuinely passionate about IT. You'll thrive in this role if you: Have a strong interest in IT support and troubleshooting Have great communication, customer service, and problem-solving skills Enjoy learning new technologies and working in a fast-paced technical environment Are organised, confident, and have a positive, helpful attitude Hold a full UK driving licence ( required ) Bonus skills (training provided if needed): Understanding of PC/Server hardware & software Basic networking: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site) Experience with Microsoft 365, Azure, Entra, SharePoint Familiarity with Active Directory, Veeam Backup, or Unifi Exposure to RMM tools Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 8am - 5pm What's in it for you? 20 days holiday + bank holidays Nest pension scheme Supportive, friendly team environment Exposure to a wide range of technologies (Microsoft 365, Azure, networking, cybersecurity, RMM tools) Opportunities to grow your skillset and gain industry training/certifications Clear career progression within a leading MSP Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn: Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for: A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer-focused mindset The following experience would be beneficial: Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break. Benefits: PlayStation perks such as free 1 party games and free PlayStation Plus subscription Pension scheme Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Flexible working hours Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on-site café On-site gym Free eye test and glasses voucher Mental wellbeing programme As well as a range of employee funded optional benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn: Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for: A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem-solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer-focused mindset The following experience would be beneficial: Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break. Benefits: PlayStation perks such as free 1 party games and free PlayStation Plus subscription Pension scheme Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Flexible working hours Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on-site café On-site gym Free eye test and glasses voucher Mental wellbeing programme As well as a range of employee funded optional benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We're looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role - 1st Line Support Engineer As a 1st Line Support Engineer , you'll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer Log, track, and resolve support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support Windows devices, Microsoft 365, user accounts, and permissions Escalate complex issues to 2nd Line / 3rd Line support where required Maintain accurate documentation and system records Deliver clear, professional customer service at all times Skills & Experience Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong apprenticeship / placement experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire to learn, develop, and progress beyond 1st Line Support Engineer level What's on Offer £27,000 base salary Annual bonus Benefits package Structured training and development Clear progression from 1st Line Support Engineer into 2nd Line support Friendly, supportive team environment If you're a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.
19/05/2026
Full time
1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We're looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role - 1st Line Support Engineer As a 1st Line Support Engineer , you'll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer Log, track, and resolve support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support Windows devices, Microsoft 365, user accounts, and permissions Escalate complex issues to 2nd Line / 3rd Line support where required Maintain accurate documentation and system records Deliver clear, professional customer service at all times Skills & Experience Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong apprenticeship / placement experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire to learn, develop, and progress beyond 1st Line Support Engineer level What's on Offer £27,000 base salary Annual bonus Benefits package Structured training and development Clear progression from 1st Line Support Engineer into 2nd Line support Friendly, supportive team environment If you're a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.
IT Apprenticeship (1 Post Available) Role Arrangements: 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College. Salary will be minimum wage along with benefits received via Iron Mountain. Office base - Hinton House - (Birchwood, Warrington, WA3 6GR, United Kingdom) with occasional travel to other sites in Cumbria and Scotland. Working Pattern - Monday - Friday 07.30 - 15.30 - with fortnightly attendance to Riverside College on a Friday. Mentorship Support - Technical Business Analyst. Security Clearance Vetting will be required (BPSS). Objectives of the role: An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams. The role will provide experience in the following areas: Use of IT systems such as Microsoft, Google and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques such as report generation from Power Bi and excel/google sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules as provided by Iron Mountain such as code of ethics. Role experience over 18 Months : Working alongside the Technical Business analyst and supporting the role in the following areas: Providing technical support to operations, PMO and contract teams. Support the production of process maps to aid IT guidance documentation on software used in the contract. Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work. Provide administration support on any IT testing that the Technical Analyst may be undertaking. Learn how to run Power BI reports and share with stakeholders. Core Competencies Expected: IT capabilities with Microsoft software - excel being a leading product. Power Bi and Visio (desired). Maintain health and safety standards within the working environment - following site procedures. Good understanding of the English language and basic financial acumen. Ability to understand and follow both verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Category: Information Technology To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
19/05/2026
Full time
IT Apprenticeship (1 Post Available) Role Arrangements: 18 Month Apprenticeship with Iron Mountain in collaboration with Riverside College. Salary will be minimum wage along with benefits received via Iron Mountain. Office base - Hinton House - (Birchwood, Warrington, WA3 6GR, United Kingdom) with occasional travel to other sites in Cumbria and Scotland. Working Pattern - Monday - Friday 07.30 - 15.30 - with fortnightly attendance to Riverside College on a Friday. Mentorship Support - Technical Business Analyst. Security Clearance Vetting will be required (BPSS). Objectives of the role: An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority has arisen to support key IT activities within operational and project teams. The role will provide experience in the following areas: Use of IT systems such as Microsoft, Google and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques such as report generation from Power Bi and excel/google sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules as provided by Iron Mountain such as code of ethics. Role experience over 18 Months : Working alongside the Technical Business analyst and supporting the role in the following areas: Providing technical support to operations, PMO and contract teams. Support the production of process maps to aid IT guidance documentation on software used in the contract. Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work. Provide administration support on any IT testing that the Technical Analyst may be undertaking. Learn how to run Power BI reports and share with stakeholders. Core Competencies Expected: IT capabilities with Microsoft software - excel being a leading product. Power Bi and Visio (desired). Maintain health and safety standards within the working environment - following site procedures. Good understanding of the English language and basic financial acumen. Ability to understand and follow both verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Category: Information Technology To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J
Ref 85853 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location St. Johns Yard, Main Road, Fyfield, Abingdon, OX13 5LN Salary £15,600 per annum. Closing date 12/06/2026 Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
19/05/2026
Full time
Ref 85853 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location St. Johns Yard, Main Road, Fyfield, Abingdon, OX13 5LN Salary £15,600 per annum. Closing date 12/06/2026 Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Postify, a well-established events company in South Shields, is seeking an apprentice to support their IT helpdesk. This role is ideal for someone new to the industry, offering a variety of tasks including assisting the Technical Service Owner, contributing to an efficient support service, managing service tickets, and performing daily operational checks. Candidates should possess strong independent, teamwork, and organizational skills, along with good written and oral communication abilities. This is a fantastic opportunity for self-motivated individuals.
18/05/2026
Full time
Postify, a well-established events company in South Shields, is seeking an apprentice to support their IT helpdesk. This role is ideal for someone new to the industry, offering a variety of tasks including assisting the Technical Service Owner, contributing to an efficient support service, managing service tickets, and performing daily operational checks. Candidates should possess strong independent, teamwork, and organizational skills, along with good written and oral communication abilities. This is a fantastic opportunity for self-motivated individuals.
Networking Women in the Fire Service
Conwy, Gwynedd
ICT APPLICATIONS APPRENTICE Information Technology Department, Conwy Employment Details Permanent, 37 hours per week Entry Level - NWFRS Grade 04 £27,694 to £28,598 per annum Progressing to NWFRS Grade 06 £31,537 to £34,434 per annum Job Overview We are looking for an Applications Apprentice to join our busy ICT Department, which is normally located at our offices in Conwy. This new role offers a unique opportunity to join a close knit team of specialists in infrastructure, desktop support, transformation, and project management. Working closely with the ICT MIS Manager and the Applications Officer, you will receive training and develop whilst studying towards a Digital Skills for Business Level 3 Diploma. Responsibilities Provide efficient Application Support for NWFRS employees. Assist the MIS Manager in the delivery of ICT's Application Support and contribute to the ICT Department as a whole. Manage simple, minimal impact user queries with supervision while learning the supported business application and service desk process. Learn and undertake upgrade processes, supplier interaction procedures, assist with configuration tasks, and support simple problem solving. Qualifications Basic Welsh language skills required; training to achieve Level 2 proficiency by the end of the 12 month probation period will be provided if needed. Standard DBS check required for the position. Strong communication skills and ability to work collaboratively. Technical aptitude and willingness to learn across a range of ICT functions. Benefits As part of the North Wales Fire and Rescue Service, you will be integral to ensuring our systems run smoothly 24/7, directly supporting the mission of protecting lives, property, and the environment.
18/05/2026
Full time
ICT APPLICATIONS APPRENTICE Information Technology Department, Conwy Employment Details Permanent, 37 hours per week Entry Level - NWFRS Grade 04 £27,694 to £28,598 per annum Progressing to NWFRS Grade 06 £31,537 to £34,434 per annum Job Overview We are looking for an Applications Apprentice to join our busy ICT Department, which is normally located at our offices in Conwy. This new role offers a unique opportunity to join a close knit team of specialists in infrastructure, desktop support, transformation, and project management. Working closely with the ICT MIS Manager and the Applications Officer, you will receive training and develop whilst studying towards a Digital Skills for Business Level 3 Diploma. Responsibilities Provide efficient Application Support for NWFRS employees. Assist the MIS Manager in the delivery of ICT's Application Support and contribute to the ICT Department as a whole. Manage simple, minimal impact user queries with supervision while learning the supported business application and service desk process. Learn and undertake upgrade processes, supplier interaction procedures, assist with configuration tasks, and support simple problem solving. Qualifications Basic Welsh language skills required; training to achieve Level 2 proficiency by the end of the 12 month probation period will be provided if needed. Standard DBS check required for the position. Strong communication skills and ability to work collaboratively. Technical aptitude and willingness to learn across a range of ICT functions. Benefits As part of the North Wales Fire and Rescue Service, you will be integral to ensuring our systems run smoothly 24/7, directly supporting the mission of protecting lives, property, and the environment.
Switalskis is an award winning law firm listed inThe Sunday Times Best Places to Work 2024 & 2025. Established in 1993 by Stephen Switalskis, we beganwith a focus on child care law and criminal law from a single office inWakefield. Since then we've expanded to 12 locations employingapproximately 400 people who provide a wide array of specialist legal services. A career at Switalskis means being part of a firmthat cares and is here for you. We're dynamic and progressive, and we neverstand still. Last year we were crowned Large Firm of the Year at The YorkshireLegal Awards and named in the top 50 fastest growing companies in Yorkshire inthe Yorkshire Growth Index. The Role We are looking for a FacilitiesHelpdesk Coordinator will be responsible for running the facilities helpdeskand supporting the effective delivery of facilities services across multipleoffice locations. The role will involve logging, prioritising, allocating,tracking, and closing facilities requests, coordinating reactive and plannedmaintenance, liaising with contractors and suppliers, maintaining compliancedocumentation, and supporting office services, projects, and improvements. This is a hands on coordination rolerequiring strong organisation, clear communication, attention to detail, andthe ability to manage multiple priorities across several sites. Key Responsibilities Own and manage the facilities helpdesk,ensuring requests are logged, prioritised, allocated, tracked, updated,and closed in a timely manner. Log and track facilities job requests usingthe facilities ticketing system. Allocate facilities requests to externalsuppliers or the internal facilities team. Keep users updated on the progress offacilities requests and provide clear communication throughout. Coordinate reactive and planned maintenanceacross multiple office sites. Schedule and organise supplier visits tooffices. Liaise with contractors, suppliers, andinternal stakeholders to ensure maintenance works are completedeffectively. Update the facilities ticketing system withactions identified from fire risk assessments, legionella riskassessments, health and safety audits, and other compliance reviews Supplier, Contractor and Office Services Management Respond to supplier emails, phone calls andfollow up on outstanding actions. Support the management of key office services,including cleaning, waste, consumables, refreshments, stationery, andkitchen supplies. Manage stationery and kitchen consumableorders to ensure appropriate stock levels are maintained. Support supplier management activity,including service performance, issue resolution, procurement activity,contract renewals, and value-for-money reviews. Work with contractors and suppliers tomaintain a safe, clean, professional, and well-functioning officeenvironment Compliance, Health and Safety and Documentation Maintain accurate compliance, health andsafety, and statutory documentation. Maintain an organised filing system forcompliance documentation. Support the tracking and completion ofactions arising from fire risk assessments, legionella risk assessments,health and safety audits, and similar inspections. Promote a positive, practical health andsafety culture across all offices. Maintain a meter reading register for 11buildings and submit monthly meter readings to utility providers. Support the Head of Operations or widerteam with health and safety administration, audit preparation, andcompliance follow-up activity Projects and Continuous Improvement Support office projects, moves, improvements,refurbishments, and facilities-related change activity. Help identify practical improvements tofacilities processes, supplier performance, office services, and the userexperience. Contribute to maintaining professional, safe,efficient, and well-presented office environments. Candidates should have Previous experience in a facilities, property, office services,maintenance coordination, helpdesk, or administrative coordination role. Experience using a ticketing system, helpdesk system, CAFMsystem, or similar workflow management tool. Experience coordinating reactive or planned maintenance requests. Experience liaising withcontractors, suppliers, service providers, and internal stakeholders. Strong administrative experience, including maintaining records,tracking actions, and following tasks through to completion. Experience supporting health and safety, compliancedocumentation, statutory records, audits, or risk assessment actions. Good working knowledge of Microsoft Office, particularly Outlook,Excel, and Teams. Experience managing office consumables, stationery, cleaning,waste, refreshments, or similar office services would be advantageous. Experience supporting supplier reviews, procurement activity,contract renewals, or value-for-money exercises would be beneficial. Multi-site facilities experience would be advantageous but is notessential. Personal Attributes Highly organised, structured, and able to manage a busy workload. Proactive, practical, and solutions-focused. Confident prioritising requests based on urgency, risk, andbusiness impact. A clear and professional communicator, both written and verbal. Customer-focused, with a helpful and responsive approach tousers. Comfortable dealing with contractors, suppliers, and internalcolleagues at all levels. Accurate and detail-focused when maintaining records, compliancedocuments, and ticketing system updates. Able to follow processes while also using common sense andpractical judgement. Calm under pressure and able to manage competing priorities. Reliable and consistent in following up tasks through tocompletion. Positive, approachable, and willing to support a professionaloffice environment. Comfortable working independently as well as part of a widerteam. Able to travel to another office approximately once per month. What We Can Offer A supportive andcollaborative working environment Full training andongoing professional development The opportunity tomake a real impact in the lives of vulnerable individuals Competitive salaryand benefits package Working Arrangements This role is based out of our Leeds or Wakefieldoffice, with the option for hybrid working in line with business needs and ourhybrid working arrangements. Due to thenature of the work, a flexible and responsive approach is essential. Benefits Long Service Award days - 1for every 2 years of service (FTE) Training and development Wellness packages EnhancedMaternity/Paternity and Adoption pay Group Insurances for LifeInsurance, Critical Illness and Income Protection Apprenticeship Funding fortraining and development All Company equipment willbe supplied for Hybrid working Annual Bonus Scheme Holiday Purchase and Sellback/transfer schemes
18/05/2026
Full time
Switalskis is an award winning law firm listed inThe Sunday Times Best Places to Work 2024 & 2025. Established in 1993 by Stephen Switalskis, we beganwith a focus on child care law and criminal law from a single office inWakefield. Since then we've expanded to 12 locations employingapproximately 400 people who provide a wide array of specialist legal services. A career at Switalskis means being part of a firmthat cares and is here for you. We're dynamic and progressive, and we neverstand still. Last year we were crowned Large Firm of the Year at The YorkshireLegal Awards and named in the top 50 fastest growing companies in Yorkshire inthe Yorkshire Growth Index. The Role We are looking for a FacilitiesHelpdesk Coordinator will be responsible for running the facilities helpdeskand supporting the effective delivery of facilities services across multipleoffice locations. The role will involve logging, prioritising, allocating,tracking, and closing facilities requests, coordinating reactive and plannedmaintenance, liaising with contractors and suppliers, maintaining compliancedocumentation, and supporting office services, projects, and improvements. This is a hands on coordination rolerequiring strong organisation, clear communication, attention to detail, andthe ability to manage multiple priorities across several sites. Key Responsibilities Own and manage the facilities helpdesk,ensuring requests are logged, prioritised, allocated, tracked, updated,and closed in a timely manner. Log and track facilities job requests usingthe facilities ticketing system. Allocate facilities requests to externalsuppliers or the internal facilities team. Keep users updated on the progress offacilities requests and provide clear communication throughout. Coordinate reactive and planned maintenanceacross multiple office sites. Schedule and organise supplier visits tooffices. Liaise with contractors, suppliers, andinternal stakeholders to ensure maintenance works are completedeffectively. Update the facilities ticketing system withactions identified from fire risk assessments, legionella riskassessments, health and safety audits, and other compliance reviews Supplier, Contractor and Office Services Management Respond to supplier emails, phone calls andfollow up on outstanding actions. Support the management of key office services,including cleaning, waste, consumables, refreshments, stationery, andkitchen supplies. Manage stationery and kitchen consumableorders to ensure appropriate stock levels are maintained. Support supplier management activity,including service performance, issue resolution, procurement activity,contract renewals, and value-for-money reviews. Work with contractors and suppliers tomaintain a safe, clean, professional, and well-functioning officeenvironment Compliance, Health and Safety and Documentation Maintain accurate compliance, health andsafety, and statutory documentation. Maintain an organised filing system forcompliance documentation. Support the tracking and completion ofactions arising from fire risk assessments, legionella risk assessments,health and safety audits, and similar inspections. Promote a positive, practical health andsafety culture across all offices. Maintain a meter reading register for 11buildings and submit monthly meter readings to utility providers. Support the Head of Operations or widerteam with health and safety administration, audit preparation, andcompliance follow-up activity Projects and Continuous Improvement Support office projects, moves, improvements,refurbishments, and facilities-related change activity. Help identify practical improvements tofacilities processes, supplier performance, office services, and the userexperience. Contribute to maintaining professional, safe,efficient, and well-presented office environments. Candidates should have Previous experience in a facilities, property, office services,maintenance coordination, helpdesk, or administrative coordination role. Experience using a ticketing system, helpdesk system, CAFMsystem, or similar workflow management tool. Experience coordinating reactive or planned maintenance requests. Experience liaising withcontractors, suppliers, service providers, and internal stakeholders. Strong administrative experience, including maintaining records,tracking actions, and following tasks through to completion. Experience supporting health and safety, compliancedocumentation, statutory records, audits, or risk assessment actions. Good working knowledge of Microsoft Office, particularly Outlook,Excel, and Teams. Experience managing office consumables, stationery, cleaning,waste, refreshments, or similar office services would be advantageous. Experience supporting supplier reviews, procurement activity,contract renewals, or value-for-money exercises would be beneficial. Multi-site facilities experience would be advantageous but is notessential. Personal Attributes Highly organised, structured, and able to manage a busy workload. Proactive, practical, and solutions-focused. Confident prioritising requests based on urgency, risk, andbusiness impact. A clear and professional communicator, both written and verbal. Customer-focused, with a helpful and responsive approach tousers. Comfortable dealing with contractors, suppliers, and internalcolleagues at all levels. Accurate and detail-focused when maintaining records, compliancedocuments, and ticketing system updates. Able to follow processes while also using common sense andpractical judgement. Calm under pressure and able to manage competing priorities. Reliable and consistent in following up tasks through tocompletion. Positive, approachable, and willing to support a professionaloffice environment. Comfortable working independently as well as part of a widerteam. Able to travel to another office approximately once per month. What We Can Offer A supportive andcollaborative working environment Full training andongoing professional development The opportunity tomake a real impact in the lives of vulnerable individuals Competitive salaryand benefits package Working Arrangements This role is based out of our Leeds or Wakefieldoffice, with the option for hybrid working in line with business needs and ourhybrid working arrangements. Due to thenature of the work, a flexible and responsive approach is essential. Benefits Long Service Award days - 1for every 2 years of service (FTE) Training and development Wellness packages EnhancedMaternity/Paternity and Adoption pay Group Insurances for LifeInsurance, Critical Illness and Income Protection Apprenticeship Funding fortraining and development All Company equipment willbe supplied for Hybrid working Annual Bonus Scheme Holiday Purchase and Sellback/transfer schemes
Switalskis is an award winning law firm listed inThe Sunday Times Best Places to Work 2024 & 2025. Established in 1993 by Stephen Switalskis, we beganwith a focus on child care law and criminal law from a single office inWakefield. Since then we've expanded to 12 locations employingapproximately 400 people who provide a wide array of specialist legal services. A career at Switalskis means being part of a firmthat cares and is here for you. We're dynamic and progressive, and we neverstand still. Last year we were crowned Large Firm of the Year at The YorkshireLegal Awards and named in the top 50 fastest growing companies in Yorkshire inthe Yorkshire Growth Index. The Role We are looking for a FacilitiesHelpdesk Coordinator will be responsible for running the facilities helpdeskand supporting the effective delivery of facilities services across multipleoffice locations. The role will involve logging, prioritising, allocating,tracking, and closing facilities requests, coordinating reactive and plannedmaintenance, liaising with contractors and suppliers, maintaining compliancedocumentation, and supporting office services, projects, and improvements. This is a hands on coordination rolerequiring strong organisation, clear communication, attention to detail, andthe ability to manage multiple priorities across several sites. Key Responsibilities Own and manage the facilities helpdesk,ensuring requests are logged, prioritised, allocated, tracked, updated,and closed in a timely manner. Log and track facilities job requests usingthe facilities ticketing system. Allocate facilities requests to externalsuppliers or the internal facilities team. Keep users updated on the progress offacilities requests and provide clear communication throughout. Coordinate reactive and planned maintenanceacross multiple office sites. Schedule and organise supplier visits tooffices. Liaise with contractors, suppliers, andinternal stakeholders to ensure maintenance works are completedeffectively. Update the facilities ticketing system withactions identified from fire risk assessments, legionella riskassessments, health and safety audits, and other compliance reviews Supplier, Contractor and Office Services Management Respond to supplier emails, phone calls andfollow up on outstanding actions. Support the management of key office services,including cleaning, waste, consumables, refreshments, stationery, andkitchen supplies. Manage stationery and kitchen consumableorders to ensure appropriate stock levels are maintained. Support supplier management activity,including service performance, issue resolution, procurement activity,contract renewals, and value-for-money reviews. Work with contractors and suppliers tomaintain a safe, clean, professional, and well-functioning officeenvironment Compliance, Health and Safety and Documentation Maintain accurate compliance, health andsafety, and statutory documentation. Maintain an organised filing system forcompliance documentation. Support the tracking and completion ofactions arising from fire risk assessments, legionella risk assessments,health and safety audits, and similar inspections. Promote a positive, practical health andsafety culture across all offices. Maintain a meter reading register for 11buildings and submit monthly meter readings to utility providers. Support the Head of Operations or widerteam with health and safety administration, audit preparation, andcompliance follow-up activity Projects and Continuous Improvement Support office projects, moves, improvements,refurbishments, and facilities-related change activity. Help identify practical improvements tofacilities processes, supplier performance, office services, and the userexperience. Contribute to maintaining professional, safe,efficient, and well-presented office environments. Candidates should have Previous experience in a facilities, property, office services,maintenance coordination, helpdesk, or administrative coordination role. Experience using a ticketing system, helpdesk system, CAFMsystem, or similar workflow management tool. Experience coordinating reactive or planned maintenance requests. Experience liaising withcontractors, suppliers, service providers, and internal stakeholders. Strong administrative experience, including maintaining records,tracking actions, and following tasks through to completion. Experience supporting health and safety, compliancedocumentation, statutory records, audits, or risk assessment actions. Good working knowledge of Microsoft Office, particularly Outlook,Excel, and Teams. Experience managing office consumables, stationery, cleaning,waste, refreshments, or similar office services would be advantageous. Experience supporting supplier reviews, procurement activity,contract renewals, or value-for-money exercises would be beneficial. Multi-site facilities experience would be advantageous but is notessential. Personal Attributes Highly organised, structured, and able to manage a busy workload. Proactive, practical, and solutions-focused. Confident prioritising requests based on urgency, risk, andbusiness impact. A clear and professional communicator, both written and verbal. Customer-focused, with a helpful and responsive approach tousers. Comfortable dealing with contractors, suppliers, and internalcolleagues at all levels. Accurate and detail-focused when maintaining records, compliancedocuments, and ticketing system updates. Able to follow processes while also using common sense andpractical judgement. Calm under pressure and able to manage competing priorities. Reliable and consistent in following up tasks through tocompletion. Positive, approachable, and willing to support a professionaloffice environment. Comfortable working independently as well as part of a widerteam. Able to travel to another office approximately once per month. What We Can Offer A supportive andcollaborative working environment Full training andongoing professional development The opportunity tomake a real impact in the lives of vulnerable individuals Competitive salaryand benefits package Working Arrangements This role is based out of our Leeds or Wakefieldoffice, with the option for hybrid working in line with business needs and ourhybrid working arrangements. Due to thenature of the work, a flexible and responsive approach is essential. Benefits Long Service Award days - 1for every 2 years of service (FTE) Training and development Wellness packages EnhancedMaternity/Paternity and Adoption pay Group Insurances for LifeInsurance, Critical Illness and Income Protection Apprenticeship Funding fortraining and development All Company equipment willbe supplied for Hybrid working Annual Bonus Scheme Holiday Purchase and Sellback/transfer schemes
18/05/2026
Full time
Switalskis is an award winning law firm listed inThe Sunday Times Best Places to Work 2024 & 2025. Established in 1993 by Stephen Switalskis, we beganwith a focus on child care law and criminal law from a single office inWakefield. Since then we've expanded to 12 locations employingapproximately 400 people who provide a wide array of specialist legal services. A career at Switalskis means being part of a firmthat cares and is here for you. We're dynamic and progressive, and we neverstand still. Last year we were crowned Large Firm of the Year at The YorkshireLegal Awards and named in the top 50 fastest growing companies in Yorkshire inthe Yorkshire Growth Index. The Role We are looking for a FacilitiesHelpdesk Coordinator will be responsible for running the facilities helpdeskand supporting the effective delivery of facilities services across multipleoffice locations. The role will involve logging, prioritising, allocating,tracking, and closing facilities requests, coordinating reactive and plannedmaintenance, liaising with contractors and suppliers, maintaining compliancedocumentation, and supporting office services, projects, and improvements. This is a hands on coordination rolerequiring strong organisation, clear communication, attention to detail, andthe ability to manage multiple priorities across several sites. Key Responsibilities Own and manage the facilities helpdesk,ensuring requests are logged, prioritised, allocated, tracked, updated,and closed in a timely manner. Log and track facilities job requests usingthe facilities ticketing system. Allocate facilities requests to externalsuppliers or the internal facilities team. Keep users updated on the progress offacilities requests and provide clear communication throughout. Coordinate reactive and planned maintenanceacross multiple office sites. Schedule and organise supplier visits tooffices. Liaise with contractors, suppliers, andinternal stakeholders to ensure maintenance works are completedeffectively. Update the facilities ticketing system withactions identified from fire risk assessments, legionella riskassessments, health and safety audits, and other compliance reviews Supplier, Contractor and Office Services Management Respond to supplier emails, phone calls andfollow up on outstanding actions. Support the management of key office services,including cleaning, waste, consumables, refreshments, stationery, andkitchen supplies. Manage stationery and kitchen consumableorders to ensure appropriate stock levels are maintained. Support supplier management activity,including service performance, issue resolution, procurement activity,contract renewals, and value-for-money reviews. Work with contractors and suppliers tomaintain a safe, clean, professional, and well-functioning officeenvironment Compliance, Health and Safety and Documentation Maintain accurate compliance, health andsafety, and statutory documentation. Maintain an organised filing system forcompliance documentation. Support the tracking and completion ofactions arising from fire risk assessments, legionella risk assessments,health and safety audits, and similar inspections. Promote a positive, practical health andsafety culture across all offices. Maintain a meter reading register for 11buildings and submit monthly meter readings to utility providers. Support the Head of Operations or widerteam with health and safety administration, audit preparation, andcompliance follow-up activity Projects and Continuous Improvement Support office projects, moves, improvements,refurbishments, and facilities-related change activity. Help identify practical improvements tofacilities processes, supplier performance, office services, and the userexperience. Contribute to maintaining professional, safe,efficient, and well-presented office environments. Candidates should have Previous experience in a facilities, property, office services,maintenance coordination, helpdesk, or administrative coordination role. Experience using a ticketing system, helpdesk system, CAFMsystem, or similar workflow management tool. Experience coordinating reactive or planned maintenance requests. Experience liaising withcontractors, suppliers, service providers, and internal stakeholders. Strong administrative experience, including maintaining records,tracking actions, and following tasks through to completion. Experience supporting health and safety, compliancedocumentation, statutory records, audits, or risk assessment actions. Good working knowledge of Microsoft Office, particularly Outlook,Excel, and Teams. Experience managing office consumables, stationery, cleaning,waste, refreshments, or similar office services would be advantageous. Experience supporting supplier reviews, procurement activity,contract renewals, or value-for-money exercises would be beneficial. Multi-site facilities experience would be advantageous but is notessential. Personal Attributes Highly organised, structured, and able to manage a busy workload. Proactive, practical, and solutions-focused. Confident prioritising requests based on urgency, risk, andbusiness impact. A clear and professional communicator, both written and verbal. Customer-focused, with a helpful and responsive approach tousers. Comfortable dealing with contractors, suppliers, and internalcolleagues at all levels. Accurate and detail-focused when maintaining records, compliancedocuments, and ticketing system updates. Able to follow processes while also using common sense andpractical judgement. Calm under pressure and able to manage competing priorities. Reliable and consistent in following up tasks through tocompletion. Positive, approachable, and willing to support a professionaloffice environment. Comfortable working independently as well as part of a widerteam. Able to travel to another office approximately once per month. What We Can Offer A supportive andcollaborative working environment Full training andongoing professional development The opportunity tomake a real impact in the lives of vulnerable individuals Competitive salaryand benefits package Working Arrangements This role is based out of our Leeds or Wakefieldoffice, with the option for hybrid working in line with business needs and ourhybrid working arrangements. Due to thenature of the work, a flexible and responsive approach is essential. Benefits Long Service Award days - 1for every 2 years of service (FTE) Training and development Wellness packages EnhancedMaternity/Paternity and Adoption pay Group Insurances for LifeInsurance, Critical Illness and Income Protection Apprenticeship Funding fortraining and development All Company equipment willbe supplied for Hybrid working Annual Bonus Scheme Holiday Purchase and Sellback/transfer schemes
The Role It's an incredible time to join the Engineering team at Multiverse, the UK's first edtech unicorn, as we equip the workforce to win in an AI era. You have a real opportunity to impact the lives of 1,000s of people. Within the Sync Learning and Impact squad, we are the architects of human connection. We own the critical domains of coach-to-learner and coach-to-manager interactions. We don't just build features; we build the engine that drives learner retention and proves the ROI of modern apprenticeship to the world's leading companies. The Vibe Check: A Note from Henrik (Engineering Manager) We aren't here to move tickets; we're here to solve for the human at the other end of the screen. In this squad, you'll find a high-trust, high-autonomy environment where we value 'doing' over 'discussing.' I'm looking for a technical partner who is as excited about mentoring a mid-level engineer as they are about refactoring a complex Elixir module. If you love navigating the 'fog' of high-ambiguity problems and turning them into scalable systems, you'll thrive here. The 6-Month "Bold" Challenge We don't believe in "settling in." In your first 180 days, you will: Architect the Foundation: Navigate high-ambiguity domains in coach-to-manager interactions, defining the technical path where no roadmap currently exists. The Multiplier Effect: Actively mentor mid-level engineers to step into Feature Lead roles, elevating the squad's overall delivery capacity. Standardise for Scale: Audit and evolve our use of Elixir, React, and TypeScript, establishing the "Multiverse Way" for high-quality, high-velocity shipping. Your Impact (Level 3: Senior Executive) As a Senior Engineer, your success is measured by the Mastery of your craft and the Achievement of your squad: Technical Strategy: You design and own the technical roadmap for your domain, making the hard trade-offs between "shipping fast" and "system health." Feature Leadership: You lead large, complex initiatives from conception to deployment, ensuring they are technically robust and user centric. Full Stack Excellence: You produce clean, extensible code that serves as the gold standard for the team. Product Partnership: You are a peer to our PMs and Designers. You don't just receive specs-you challenge them, refine them, and ensure we are building what the customer actually needs. Operating Principles in Action Solve for Customer Value: You treat every line of code as a tool for learner retention. If it doesn't help an apprentice succeed, we don't build it. Drivers, Not Passengers: You own your domain. If you see a bottleneck in our deployment or a flaw in our architecture, you lead the fix. You don't wait for permission. Be Decisive, Even in Ambiguity: We move at unicorn speed. You are comfortable launching "imperfect" solutions to gather data, then iterating rapidly. AI to Deliver Outcomes: You are an AI first builder. You use tools like Claude Code and GitHub Copilot to integrate AI tooling into your daily workflow to bypass repetitive tasks and accelerate delivery. You're excited to mentor the team on high leverage AI patterns that increase our velocity, and you teach the squad how to leverage AI to stay ahead of the curve. About You The Tech: Expert level depth in React and TypeScript (Elixir is a nice to have). Architectural Patterns: Ability to design, develop, and maintain robust, scalable systems (experience with event driven architecture is a plus) The Mentor: You get a kick out of seeing others succeed. You have a proven track record of leveling up those around you. Collaborative Mindset: You thrive in the office. You value the energy of a whiteboard session and the speed of an in person "desk side" solve. You have a proven ability to work effectively with cross functional partners (PM/UX). You communicate technical constraints clearly and advocate for user experience. We encourage continuous learning: Weekly informal training and knowledge sharing sessions "10% time" to experiment with new technologies, contribute to open source, or explore creative ideas Hackathons to test, prototype, and innovate as a team What We Are NOT Looking For Pure Specialists: We are a lean, high impact squad. We need full stack thinkers who can jump into the backend as easily as the frontend. Passive Implementers: If you want a 10 page spec before you start coding, this isn't the role for you. We need problem solvers, not just programmers. Ego Driven Coders: We value "The Best Idea Wins." We leave our egos at the door and focus on the mission. Multiverse is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and especially encourage applications from people underrepresented in the tech industry. If you meet most but not all of the above and are excited about the role, we'd still love to hear from you. Benefits Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness: private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering: for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme: you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
18/05/2026
Full time
The Role It's an incredible time to join the Engineering team at Multiverse, the UK's first edtech unicorn, as we equip the workforce to win in an AI era. You have a real opportunity to impact the lives of 1,000s of people. Within the Sync Learning and Impact squad, we are the architects of human connection. We own the critical domains of coach-to-learner and coach-to-manager interactions. We don't just build features; we build the engine that drives learner retention and proves the ROI of modern apprenticeship to the world's leading companies. The Vibe Check: A Note from Henrik (Engineering Manager) We aren't here to move tickets; we're here to solve for the human at the other end of the screen. In this squad, you'll find a high-trust, high-autonomy environment where we value 'doing' over 'discussing.' I'm looking for a technical partner who is as excited about mentoring a mid-level engineer as they are about refactoring a complex Elixir module. If you love navigating the 'fog' of high-ambiguity problems and turning them into scalable systems, you'll thrive here. The 6-Month "Bold" Challenge We don't believe in "settling in." In your first 180 days, you will: Architect the Foundation: Navigate high-ambiguity domains in coach-to-manager interactions, defining the technical path where no roadmap currently exists. The Multiplier Effect: Actively mentor mid-level engineers to step into Feature Lead roles, elevating the squad's overall delivery capacity. Standardise for Scale: Audit and evolve our use of Elixir, React, and TypeScript, establishing the "Multiverse Way" for high-quality, high-velocity shipping. Your Impact (Level 3: Senior Executive) As a Senior Engineer, your success is measured by the Mastery of your craft and the Achievement of your squad: Technical Strategy: You design and own the technical roadmap for your domain, making the hard trade-offs between "shipping fast" and "system health." Feature Leadership: You lead large, complex initiatives from conception to deployment, ensuring they are technically robust and user centric. Full Stack Excellence: You produce clean, extensible code that serves as the gold standard for the team. Product Partnership: You are a peer to our PMs and Designers. You don't just receive specs-you challenge them, refine them, and ensure we are building what the customer actually needs. Operating Principles in Action Solve for Customer Value: You treat every line of code as a tool for learner retention. If it doesn't help an apprentice succeed, we don't build it. Drivers, Not Passengers: You own your domain. If you see a bottleneck in our deployment or a flaw in our architecture, you lead the fix. You don't wait for permission. Be Decisive, Even in Ambiguity: We move at unicorn speed. You are comfortable launching "imperfect" solutions to gather data, then iterating rapidly. AI to Deliver Outcomes: You are an AI first builder. You use tools like Claude Code and GitHub Copilot to integrate AI tooling into your daily workflow to bypass repetitive tasks and accelerate delivery. You're excited to mentor the team on high leverage AI patterns that increase our velocity, and you teach the squad how to leverage AI to stay ahead of the curve. About You The Tech: Expert level depth in React and TypeScript (Elixir is a nice to have). Architectural Patterns: Ability to design, develop, and maintain robust, scalable systems (experience with event driven architecture is a plus) The Mentor: You get a kick out of seeing others succeed. You have a proven track record of leveling up those around you. Collaborative Mindset: You thrive in the office. You value the energy of a whiteboard session and the speed of an in person "desk side" solve. You have a proven ability to work effectively with cross functional partners (PM/UX). You communicate technical constraints clearly and advocate for user experience. We encourage continuous learning: Weekly informal training and knowledge sharing sessions "10% time" to experiment with new technologies, contribute to open source, or explore creative ideas Hackathons to test, prototype, and innovate as a team What We Are NOT Looking For Pure Specialists: We are a lean, high impact squad. We need full stack thinkers who can jump into the backend as easily as the frontend. Passive Implementers: If you want a 10 page spec before you start coding, this isn't the role for you. We need problem solvers, not just programmers. Ego Driven Coders: We value "The Best Idea Wins." We leave our egos at the door and focus on the mission. Multiverse is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and especially encourage applications from people underrepresented in the tech industry. If you meet most but not all of the above and are excited about the role, we'd still love to hear from you. Benefits Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness: private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering: for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work from anywhere scheme: you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Digital Technology: Modern Apprenticeship (Scotland) - SCQF Level 8 Hours 40 hours per week Working 5 days out of 7 (including weekends) Shift Patterns of 7am - 4pm / 8am - 5pm / 9am - 6pm Location: Blairlinn, Cumbernauld, G67 2TU Pay: £23,000 - £26,500 per annum Benefits: 30 days holiday, 15% staff discount, free onsite car parking, free lunch/refreshments available in the staff canteen, staff benefits package, and more! Progression: Following successful completion of the SCQF Level 8 Apprenticeship, you may also be eligible to progress onto the Graduate Apprenticeship at SCQF Level 10. Are you passionate about technology and looking to start your career in IT? Do you enjoy problem solving and helping others? If yes, then this might be the opportunity for you. We are looking to recruit a Digital Technology Apprentice to join our IT Helpdesk team at our office in Blairlinn, Cumbernauld, G67 2TU. This is a permanent, full-time, office based position where you will gain hands on experience while studying towards a fully funded Apprenticeship qualification. What does the training involve? Working as part of our IT Helpdesk team, providing first line technical support to team members across our shops, warehouses and offices. Learning how to diagnose and resolve hardware, software and network issues. Supporting the set up, configuration and maintenance of IT equipment. Working towards a SCQF Level 8 Digital Technology Apprenticeship with our approved training provider. Dedicated study time to complete your coursework and assignments. Support from experienced IT professionals who will mentor and guide your development. Completion of an independent apprenticeship end point assessment at the end of your training. This is a 12 month training programme and upon successful completion you will achieve a recognised qualification alongside valuable workplace experience. Following successful completion of this programme you will continue in your full time position with us, and may also be eligible to progress onto the Level 10 Degree Apprenticeship. Entry requirements: To be eligible for this apprenticeship, you must: Have achieved (or be predicted to achieve) Highers at BBB or above, including Maths (or equivalent) Have achieved National 5 Maths and English at Grade C or above (or equivalent) Not already hold a qualification in a similar subject. Have the right to work in the UK and meet apprenticeship funding eligibility requirements. Be able to commit to balancing full time work with studying. A full driving licence would be preferred but is not essential. In return for your hard work and commitment, you will receive: A competitive annual salary of £23,000 to £26,500 A fully funded Digital Technology Apprenticeship qualification. Paid time to complete your apprenticeship coursework. Great training and ongoing support from our experienced IT team. 30 days holiday each year. 15% staff discount to use in any of our shops. Free onsite car parking at the Blairlinn office Free meals and refreshments available within the staff canteen A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. Free life assurance. Workplace pension. As one of our Digital Technology Apprentices you will: Provide first-line IT support to team members predominantly in person, as well as via phone, email and helpdesk systems. Log, prioritise and resolve technical issues in a timely and professional manner. Escalate more complex issues where necessary, working closely with other members of the IT team. Assist with hardware builds, software installations and system upgrades. Maintain accurate records of incidents and solutions. Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. About you: We are looking for committed, highly motivated, enthusiastic people who have a genuine interest in technology and a desire to build a long term career in IT. This role offers an opportunity for training, development and an SCQF Level 8 qualification. We are looking for someone who: Is a people person and enjoys supporting team members face to face, as well as via phone, email and helpdesk systems. Has a strong interest in IT and technology. Is a logical thinker who enjoys solving problems. Has good communication skills and can explain technical issues clearly to non technical team members. Is organised and able to manage their time effectively between work and study. Is trustworthy and reliable as you will be supporting stakeholders across the business. Is keen to learn and continuously develop new skills.
17/05/2026
Full time
Digital Technology: Modern Apprenticeship (Scotland) - SCQF Level 8 Hours 40 hours per week Working 5 days out of 7 (including weekends) Shift Patterns of 7am - 4pm / 8am - 5pm / 9am - 6pm Location: Blairlinn, Cumbernauld, G67 2TU Pay: £23,000 - £26,500 per annum Benefits: 30 days holiday, 15% staff discount, free onsite car parking, free lunch/refreshments available in the staff canteen, staff benefits package, and more! Progression: Following successful completion of the SCQF Level 8 Apprenticeship, you may also be eligible to progress onto the Graduate Apprenticeship at SCQF Level 10. Are you passionate about technology and looking to start your career in IT? Do you enjoy problem solving and helping others? If yes, then this might be the opportunity for you. We are looking to recruit a Digital Technology Apprentice to join our IT Helpdesk team at our office in Blairlinn, Cumbernauld, G67 2TU. This is a permanent, full-time, office based position where you will gain hands on experience while studying towards a fully funded Apprenticeship qualification. What does the training involve? Working as part of our IT Helpdesk team, providing first line technical support to team members across our shops, warehouses and offices. Learning how to diagnose and resolve hardware, software and network issues. Supporting the set up, configuration and maintenance of IT equipment. Working towards a SCQF Level 8 Digital Technology Apprenticeship with our approved training provider. Dedicated study time to complete your coursework and assignments. Support from experienced IT professionals who will mentor and guide your development. Completion of an independent apprenticeship end point assessment at the end of your training. This is a 12 month training programme and upon successful completion you will achieve a recognised qualification alongside valuable workplace experience. Following successful completion of this programme you will continue in your full time position with us, and may also be eligible to progress onto the Level 10 Degree Apprenticeship. Entry requirements: To be eligible for this apprenticeship, you must: Have achieved (or be predicted to achieve) Highers at BBB or above, including Maths (or equivalent) Have achieved National 5 Maths and English at Grade C or above (or equivalent) Not already hold a qualification in a similar subject. Have the right to work in the UK and meet apprenticeship funding eligibility requirements. Be able to commit to balancing full time work with studying. A full driving licence would be preferred but is not essential. In return for your hard work and commitment, you will receive: A competitive annual salary of £23,000 to £26,500 A fully funded Digital Technology Apprenticeship qualification. Paid time to complete your apprenticeship coursework. Great training and ongoing support from our experienced IT team. 30 days holiday each year. 15% staff discount to use in any of our shops. Free onsite car parking at the Blairlinn office Free meals and refreshments available within the staff canteen A staff benefits package which includes a virtual GP as well as discounted services and products such as cinema tickets, gym memberships, days out and travel. Free life assurance. Workplace pension. As one of our Digital Technology Apprentices you will: Provide first-line IT support to team members predominantly in person, as well as via phone, email and helpdesk systems. Log, prioritise and resolve technical issues in a timely and professional manner. Escalate more complex issues where necessary, working closely with other members of the IT team. Assist with hardware builds, software installations and system upgrades. Maintain accurate records of incidents and solutions. Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability. About you: We are looking for committed, highly motivated, enthusiastic people who have a genuine interest in technology and a desire to build a long term career in IT. This role offers an opportunity for training, development and an SCQF Level 8 qualification. We are looking for someone who: Is a people person and enjoys supporting team members face to face, as well as via phone, email and helpdesk systems. Has a strong interest in IT and technology. Is a logical thinker who enjoys solving problems. Has good communication skills and can explain technical issues clearly to non technical team members. Is organised and able to manage their time effectively between work and study. Is trustworthy and reliable as you will be supporting stakeholders across the business. Is keen to learn and continuously develop new skills.
IT Apprenticeship An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority to support key IT activities within operational and project teams. Role Arrangements 18 Month Apprenticeship in collaboration with Riverside College. Salary: minimum wage plus benefits received via Iron Mountain. Office base: Birchwood, Warrington, WA3 6GR, United Kingdom with occasional travel to Cumbria and Scotland. Working pattern: Monday Friday 07 30, with fortnightly attendance at Riverside College on a Friday. Mentorship support: Technical Business Analyst. Security clearance vetting required (BPSS). Key Learning and Experience Use of IT systems such as Microsoft, Google, and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques, including report generation from Power BI and Excel/Google Sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules such as the code of ethics. Role Experience Over 18 Months Providing technical support to operations, PMO, and contract teams. Supporting the production of process maps to aid IT guidance documentation. Working closely with client IT teams and raising service desk tickets for ongoing work. Providing administration support on IT testing undertaken by the Technical Analyst. Learning to run Power BI reports and share them with stakeholders. Core Competencies Expected IT capabilities with Microsoft software - Excel being a leading product. Power BI and Visio (desired). Maintain health and safety standards within the working environment. Good understanding of the English language and basic financial acumen. Ability to understand and follow verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . Requisition: J
17/05/2026
Full time
IT Apprenticeship An exciting opportunity for a proactive individual to join Iron Mountain's contract with the Nuclear Decommissioning Authority to support key IT activities within operational and project teams. Role Arrangements 18 Month Apprenticeship in collaboration with Riverside College. Salary: minimum wage plus benefits received via Iron Mountain. Office base: Birchwood, Warrington, WA3 6GR, United Kingdom with occasional travel to Cumbria and Scotland. Working pattern: Monday Friday 07 30, with fortnightly attendance at Riverside College on a Friday. Mentorship support: Technical Business Analyst. Security clearance vetting required (BPSS). Key Learning and Experience Use of IT systems such as Microsoft, Google, and Power BI. Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques, including report generation from Power BI and Excel/Google Sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules such as the code of ethics. Role Experience Over 18 Months Providing technical support to operations, PMO, and contract teams. Supporting the production of process maps to aid IT guidance documentation. Working closely with client IT teams and raising service desk tickets for ongoing work. Providing administration support on IT testing undertaken by the Technical Analyst. Learning to run Power BI reports and share them with stakeholders. Core Competencies Expected IT capabilities with Microsoft software - Excel being a leading product. Power BI and Visio (desired). Maintain health and safety standards within the working environment. Good understanding of the English language and basic financial acumen. Ability to understand and follow verbal and written instructions. Attention to detail. Willingness to learn and grow. Ability to work as part of a team and independently. Adherence to confidentiality and professional conduct. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . Requisition: J
Level 3 IT Solutions Technician Apprenticeship - Taverham High School (Part of Enrich Learning Trust) To help maintain the network provision to the whole trust with a focus on delivering on premise support across Taverham High School. You will be required to ensure access to internet connections and the school's network are always available. You will also maintain the security of the network, monitor access against improper use, and ensure measures are in place for the regular backup of data. You will support staff and student users in using IT equipment and respond to IT helpdesk requests, operating on site or remotely at other schools within Enrich Learning Trust. Apprenticeship Summary Salary: £15,392 a year (based on £8 per hour) Working Week: Monday to Thursday 8am - 4pm, Friday 8am - 3:30pm (30 minute unpaid break daily) Hours: 37 hours per week Online apprenticeship training supported by our skilled tutors Level 3 IT Solutions Technician Apprenticeship Location: Taverham High School, Beach Avenue, Norwich Taverham, NR8 6HP The Role As an IT Technician, you will be responsible for maintaining and supporting IT systems across Taverham High School, ensuring smooth network connectivity, troubleshooting issues, and assisting with hardware and software setups. You will also contribute to cybersecurity measures, user management, and IT projects, helping create a secure and efficient digital learning environment. Main Duties Work independently to troubleshoot and resolve incidents and service requests raised on the central ticketing system and, if required, escalated to on premise engineers and IT Managers in accordance with service level targets and trust operational guidelines. Installation of hardware and software on workstations. Maintain and contribute towards a knowledge base. Ensure that the network, hardware, software and peripherals run smoothly with appropriate access levels, applications and desktop setups for different users. Maintain online services that extend the school network, such as Microsoft 365 and MIS. Set up new users onto the network and online services and remove them when they have left the school. Set up, check and pack away sets of iPads, laptops etc. when booked, highlighting any issues. Act as an escalation point for tickets requiring local on premise involvement. Offer support to other team members to troubleshoot and resolve incidents and service requests. Proactively inform stakeholders of changes, issues and resolution times. Perform tasks set out by the Digital Lead. Maintain Hardware, including setting up new equipment, routine maintenance of hardware and software, replacing printer consumables, fixing paper jams, cleaning projector filters and minor repairs. Ensure network security: maintain infrastructure, including Wi Fi, switches and servers, inventory equipment, and identify areas for improvement. Provide on ground technical support for implementing project activities, collaborate with the team, complete individual project tasks, and communicate with the IT manager about roadblocks. Audio Visual duties: set up equipment for teaching staff and assemblies, wipe material, monitor use, reclaim after use, assist with production of audio visual material, liaise with outside suppliers, and film or broadcast events. Assist with compliance on the Data Protection Act, RPA, GDPR, Copyright Licensing Authority guidelines, and IT procedures. Assist across Enrich Learning Trust where needed, attend up to five agreed evening events such as parents' evenings, provide technical support, and advise on cyber safety following NCSC or DFE guidelines. Follow safeguarding procedures, promote the welfare of children and comply with child protection and confidentiality requirements. Participate in training, performance management, and other responsibilities as appropriate, and assist in cyber incident response. The Candidate Qualifications, Qualities & Experience Good general education with 5 GCSE (Grade 5/C or above), including Maths, English, and IT/Computing. Level 3/ A Level in IT User Skills, Digital Technologies, Computer Science, Network Support or similar. ICT literate with good keyboard skills. Evidence of recent continuing professional development. Knowledge of networking systems and equipment, Active Directory and Adobe Creative Cloud. Use of Microsoft Office, including Excel and Word. Use of Microsoft 365 email and online services. Experience installing and upgrading software. Experience maintaining, building and/or upgrading PC hardware. Experience working in an educational environment in a multi academy Trust or large academy. Good time management skills and ability to prioritise work effectively. Ability to relate well to students and adults, including external contacts. Ability to meet targets and deadlines and manage multiple activities concurrently. Flexibility to work some evenings, such as parents' evenings, school performances. Full driving licence and access to a vehicle. Training and Development As an apprentice, you will receive support through on the job learning and formal training. This includes: Study towards a Level 3 IT Solutions Technician qualification. Hands on experience supporting IT systems across multiple schools. Mentoring from experienced IT professionals. Regular progress reviews and development support. What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship. What is the expected career progression after this apprenticeship? Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs. Pre employment checks Upon a successful offer, the organisation will complete right to work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.
17/05/2026
Full time
Level 3 IT Solutions Technician Apprenticeship - Taverham High School (Part of Enrich Learning Trust) To help maintain the network provision to the whole trust with a focus on delivering on premise support across Taverham High School. You will be required to ensure access to internet connections and the school's network are always available. You will also maintain the security of the network, monitor access against improper use, and ensure measures are in place for the regular backup of data. You will support staff and student users in using IT equipment and respond to IT helpdesk requests, operating on site or remotely at other schools within Enrich Learning Trust. Apprenticeship Summary Salary: £15,392 a year (based on £8 per hour) Working Week: Monday to Thursday 8am - 4pm, Friday 8am - 3:30pm (30 minute unpaid break daily) Hours: 37 hours per week Online apprenticeship training supported by our skilled tutors Level 3 IT Solutions Technician Apprenticeship Location: Taverham High School, Beach Avenue, Norwich Taverham, NR8 6HP The Role As an IT Technician, you will be responsible for maintaining and supporting IT systems across Taverham High School, ensuring smooth network connectivity, troubleshooting issues, and assisting with hardware and software setups. You will also contribute to cybersecurity measures, user management, and IT projects, helping create a secure and efficient digital learning environment. Main Duties Work independently to troubleshoot and resolve incidents and service requests raised on the central ticketing system and, if required, escalated to on premise engineers and IT Managers in accordance with service level targets and trust operational guidelines. Installation of hardware and software on workstations. Maintain and contribute towards a knowledge base. Ensure that the network, hardware, software and peripherals run smoothly with appropriate access levels, applications and desktop setups for different users. Maintain online services that extend the school network, such as Microsoft 365 and MIS. Set up new users onto the network and online services and remove them when they have left the school. Set up, check and pack away sets of iPads, laptops etc. when booked, highlighting any issues. Act as an escalation point for tickets requiring local on premise involvement. Offer support to other team members to troubleshoot and resolve incidents and service requests. Proactively inform stakeholders of changes, issues and resolution times. Perform tasks set out by the Digital Lead. Maintain Hardware, including setting up new equipment, routine maintenance of hardware and software, replacing printer consumables, fixing paper jams, cleaning projector filters and minor repairs. Ensure network security: maintain infrastructure, including Wi Fi, switches and servers, inventory equipment, and identify areas for improvement. Provide on ground technical support for implementing project activities, collaborate with the team, complete individual project tasks, and communicate with the IT manager about roadblocks. Audio Visual duties: set up equipment for teaching staff and assemblies, wipe material, monitor use, reclaim after use, assist with production of audio visual material, liaise with outside suppliers, and film or broadcast events. Assist with compliance on the Data Protection Act, RPA, GDPR, Copyright Licensing Authority guidelines, and IT procedures. Assist across Enrich Learning Trust where needed, attend up to five agreed evening events such as parents' evenings, provide technical support, and advise on cyber safety following NCSC or DFE guidelines. Follow safeguarding procedures, promote the welfare of children and comply with child protection and confidentiality requirements. Participate in training, performance management, and other responsibilities as appropriate, and assist in cyber incident response. The Candidate Qualifications, Qualities & Experience Good general education with 5 GCSE (Grade 5/C or above), including Maths, English, and IT/Computing. Level 3/ A Level in IT User Skills, Digital Technologies, Computer Science, Network Support or similar. ICT literate with good keyboard skills. Evidence of recent continuing professional development. Knowledge of networking systems and equipment, Active Directory and Adobe Creative Cloud. Use of Microsoft Office, including Excel and Word. Use of Microsoft 365 email and online services. Experience installing and upgrading software. Experience maintaining, building and/or upgrading PC hardware. Experience working in an educational environment in a multi academy Trust or large academy. Good time management skills and ability to prioritise work effectively. Ability to relate well to students and adults, including external contacts. Ability to meet targets and deadlines and manage multiple activities concurrently. Flexibility to work some evenings, such as parents' evenings, school performances. Full driving licence and access to a vehicle. Training and Development As an apprentice, you will receive support through on the job learning and formal training. This includes: Study towards a Level 3 IT Solutions Technician qualification. Hands on experience supporting IT systems across multiple schools. Mentoring from experienced IT professionals. Regular progress reviews and development support. What training will the apprentice take and what qualification will the apprentice get at the end? The successful candidate will complete a Level 3 IT Solutions Technician Apprenticeship. What is the expected career progression after this apprenticeship? Potential progression into permanent IT support roles within the Trust or wider IT sector, subject to performance and organisational needs. Pre employment checks Upon a successful offer, the organisation will complete right to work checks and an enhanced DBS check. Candidates will also be expected to adhere to safeguarding policies in line with Keeping Children Safe in Education guidance.
