Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
07/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide ranging remit but you will be primarily responsible for: Client-Facing Implementation & On-Site Work Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) Delivering software product demonstrations Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities Delivering client training (remote and face-to-face) Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management Supporting the planning and implementation of projects, including scoping and resource allocation Managing stakeholder expectations and maintaining communication throughout project lifecycles Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work Testing software and systems to validate functionality and performance Creating Gold Build images and managing system imaging processes Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability Deploying APIs and managing system integrations to support client solutions Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests Collaborating with third-party providers on firewall and network security management Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides Providing implementation handovers to the support team to ensure smooth operational transitions Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities Completing out-of-hours implementation tasks (time off in lieu) Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems as well as SQL Server capabilities. Experience of training remotely / face to face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasions. Permanent position, full time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after successful probationary period. BUPA & Pension after successful probationary period. JBRP1_UKTJ
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
05/12/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
05/12/2025
Full time
We're a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we've built a reputation for innovation, reliability, and long-term client relationships - and we're continuing to grow rapidly. Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you're looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero disruption to their operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project teams to ensure seamless handover of implementations to ongoing support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust-based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve SLA performance by reducing average resolution times and enhancing both fix and response metrics Essential Skills and Experience Proven Service Desk Manager background with demonstrable success in elevating support quality Strong grasp of ITIL frameworks with practical application skills that enhance service delivery and team effectiveness Comprehensive knowledge of IT solutions and services, with ability to explain technical concepts clearly to non-technical professionals Hands-on 2nd line IT support experience Ideally, experience supporting leisure sector clients and understanding the industry's unique operational demands, 24/7 requirements, and time-sensitive nature
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
05/12/2025
Full time
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
ICT Technician (Field-based) - Spider is advertising on behalf of a dynamic and growing technical services company for an experienced ICT Technician to join their team on a full-time, permanent basis. This role is field-based, operating from Norwich with UK-wide travel. About them: This organisation provides high-quality ICT, networking, CCTV, and VoIP solutions to a wide range of clients across the UK. With a strong focus on reliability, customer service, and technical excellence, they offer a supportive environment where skilled technicians can develop, grow, and work with modern technologies across varied and exciting projects. Fantastic company package include: Competitive salary:£28,000 - £35,000 per annum, dependent on experience + overtime rates Holiday: 20 days holiday + bank holidays + 1 day for your birthday Pension Other Benefits: Company van and debit card, tools, laptop and mobile phone provided, Health Insurance, ongoing professional training and certification support, and a full company benefits package About the role: As an ICT Technician, you will install, configure, and support network and IT infrastructure at client sites nationwide. You will work with UniFi networking equipment, HikVision CCTV systems, VoIP solutions, and structured cabling. This is a hands-on, mobile role ideal for a technician who enjoys varied work, problem-solving, and delivering high-quality technical solutions. You'll ensure all installations are completed to the highest standard while providing ongoing support and maintaining strong client relationships. Working hours for this role will be 08:30 - 17:00, Monday - Friday, with occasional weekend working (with prior agreement and paid overtime). Key Duties include: Install, configure, and maintain wired and wireless networks including UniFi routers, switches, and access points Carry out structured cabling installations (Cat5e, Cat6, fibre), including terminations and testing Install and configure HikVision CCTV systems, including cameras, NVRs, and remote access setup Support VoIP installations, endpoint deployment, and basic PBX configuration Deliver on-site and remote IT support, resolving network, hardware, and connectivity issues Perform network monitoring, updates, and routine maintenance Maintain accurate documentation including installation records and network layouts Liaise with clients and third-party providers to ensure smooth delivery of services Follow all company and on-site health & safety requirements About You: As an ICT Technician, you will be experienced and motivated with strong networking knowledge, excellent problem-solving skills, and the ability to work independently across multiple sites. You'll be confident working with networking, CCTV, and VoIP systems and bring a professional, customer-focused approach. Essential requirements include ICT support or field technician experience, solid networking knowledge (TCP/IP, VLANs, DHCP, DNS, routing, switching), experience with UniFi equipment, hands-on HikVision experience, VoIP knowledge, cabling skills (Cat5e, Cat6, fibre), strong time management, and a full clean UK driving licence (must be aged 20+ for fleet insurance purposes). Desirable experience includes firewalls and VPNs, Windows/Linux environments, network monitoring tools, relevant technical qualifications, and an understanding of on-site and working-at-height safety practices. If you have the relevant skills and experience for this ICT Technician position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
05/12/2025
Full time
ICT Technician (Field-based) - Spider is advertising on behalf of a dynamic and growing technical services company for an experienced ICT Technician to join their team on a full-time, permanent basis. This role is field-based, operating from Norwich with UK-wide travel. About them: This organisation provides high-quality ICT, networking, CCTV, and VoIP solutions to a wide range of clients across the UK. With a strong focus on reliability, customer service, and technical excellence, they offer a supportive environment where skilled technicians can develop, grow, and work with modern technologies across varied and exciting projects. Fantastic company package include: Competitive salary:£28,000 - £35,000 per annum, dependent on experience + overtime rates Holiday: 20 days holiday + bank holidays + 1 day for your birthday Pension Other Benefits: Company van and debit card, tools, laptop and mobile phone provided, Health Insurance, ongoing professional training and certification support, and a full company benefits package About the role: As an ICT Technician, you will install, configure, and support network and IT infrastructure at client sites nationwide. You will work with UniFi networking equipment, HikVision CCTV systems, VoIP solutions, and structured cabling. This is a hands-on, mobile role ideal for a technician who enjoys varied work, problem-solving, and delivering high-quality technical solutions. You'll ensure all installations are completed to the highest standard while providing ongoing support and maintaining strong client relationships. Working hours for this role will be 08:30 - 17:00, Monday - Friday, with occasional weekend working (with prior agreement and paid overtime). Key Duties include: Install, configure, and maintain wired and wireless networks including UniFi routers, switches, and access points Carry out structured cabling installations (Cat5e, Cat6, fibre), including terminations and testing Install and configure HikVision CCTV systems, including cameras, NVRs, and remote access setup Support VoIP installations, endpoint deployment, and basic PBX configuration Deliver on-site and remote IT support, resolving network, hardware, and connectivity issues Perform network monitoring, updates, and routine maintenance Maintain accurate documentation including installation records and network layouts Liaise with clients and third-party providers to ensure smooth delivery of services Follow all company and on-site health & safety requirements About You: As an ICT Technician, you will be experienced and motivated with strong networking knowledge, excellent problem-solving skills, and the ability to work independently across multiple sites. You'll be confident working with networking, CCTV, and VoIP systems and bring a professional, customer-focused approach. Essential requirements include ICT support or field technician experience, solid networking knowledge (TCP/IP, VLANs, DHCP, DNS, routing, switching), experience with UniFi equipment, hands-on HikVision experience, VoIP knowledge, cabling skills (Cat5e, Cat6, fibre), strong time management, and a full clean UK driving licence (must be aged 20+ for fleet insurance purposes). Desirable experience includes firewalls and VPNs, Windows/Linux environments, network monitoring tools, relevant technical qualifications, and an understanding of on-site and working-at-height safety practices. If you have the relevant skills and experience for this ICT Technician position and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
05/12/2025
Full time
Regional Service Delivery Manager - Multi-Site IT LeadershipWoking / Addlestone / Basingstoke Corridor£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balanceAre you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalationsThe person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
Your new company This vacancy is for a leading provider of innovative IT solutions and services for the education sector, working with schools and academies to enhance teaching and learning through technology. They focus on providing tailored solutions to schools and academies, empowering students and academic staff, supporting with managed IT support, cloud services and new classroom technologies. They have an excellent reputation for being a reliable expert in this field, currently supporting over 100 primary schools across the North West with long-term partnerships. This particular IT Engineer job will report to the IT Service Director and will be based in Manchester, where you have your own schools that you will support on a daily basis. Your new role As an IT Engineer working for this reputable Managed Service Provider, you will become an integral part of a well-established team, working alongside experienced colleagues who will support you upon you joining the business. This role will be based on site 5 days a week, where you will be supporting schools & academies in Greater Manchester - predominantly inside the M60 and East Manchester. When visiting a school, you will be fully accountable for the IT provision on site, providing support with both hardware and software, as well as supporting with bespoke educational technologies to ensure all systems are working efficiently. You will also work with the academic staff to ensure they are kept up to date on the use of IT equipment and that any service issues or requests are resolved efficiently. In addition, as you will be working as part of a wider team of IT Field Engineers, you will also support the delivery of IT projects across schools and academies. Please note that this role is based on site 5 days a week, and it is essential that you have a UK driving licence and your own vehicle. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT support experience and will ideally have experience either working for an MSP or in the education sector supporting a school or college. You will have knowledge of Microsoft 365, as well as experience supporting with hardware and software and will have excellent communication and relationship-building skills. Furthermore, you must possess a UK driving licence and your own vehicle. What you'll get in return In return, you will become an integral part of a well-established team, working for a highly reputable organisation where you will become a key part of their success story. You will receive a salary of between £28,000 and £32,000 dependent on experience and will also receive an attractive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Your new company This vacancy is for a leading provider of innovative IT solutions and services for the education sector, working with schools and academies to enhance teaching and learning through technology. They focus on providing tailored solutions to schools and academies, empowering students and academic staff, supporting with managed IT support, cloud services and new classroom technologies. They have an excellent reputation for being a reliable expert in this field, currently supporting over 100 primary schools across the North West with long-term partnerships. This particular IT Engineer job will report to the IT Service Director and will be based in Manchester, where you have your own schools that you will support on a daily basis. Your new role As an IT Engineer working for this reputable Managed Service Provider, you will become an integral part of a well-established team, working alongside experienced colleagues who will support you upon you joining the business. This role will be based on site 5 days a week, where you will be supporting schools & academies in Greater Manchester - predominantly inside the M60 and East Manchester. When visiting a school, you will be fully accountable for the IT provision on site, providing support with both hardware and software, as well as supporting with bespoke educational technologies to ensure all systems are working efficiently. You will also work with the academic staff to ensure they are kept up to date on the use of IT equipment and that any service issues or requests are resolved efficiently. In addition, as you will be working as part of a wider team of IT Field Engineers, you will also support the delivery of IT projects across schools and academies. Please note that this role is based on site 5 days a week, and it is essential that you have a UK driving licence and your own vehicle. What you'll need to succeed In order to be successful in securing this position, you must possess significant IT support experience and will ideally have experience either working for an MSP or in the education sector supporting a school or college. You will have knowledge of Microsoft 365, as well as experience supporting with hardware and software and will have excellent communication and relationship-building skills. Furthermore, you must possess a UK driving licence and your own vehicle. What you'll get in return In return, you will become an integral part of a well-established team, working for a highly reputable organisation where you will become a key part of their success story. You will receive a salary of between £28,000 and £32,000 dependent on experience and will also receive an attractive benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide-ranging remit, but you will be primarily responsible for: Client-Facing Implementation & On-Site Work • Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) • Delivering software product demonstrations • Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities • Delivering client training (remote and face-to-face) • Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management • Supporting the planning and implementation of projects, including scoping and resource allocation • Managing stakeholder expectations and maintaining communication throughout project lifecycles • Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work • Testing software and systems to validate functionality and performance • Creating Gold Build images and managing system imaging processes • Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability • Deploying APIs and managing system integrations to support client solutions • Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration • Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management • Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests • Collaborating with third-party providers on firewall and network security management • Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus • Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes • Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides • Providing implementation handovers to the support team to ensure smooth operational transitions • Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities • Completing out-of-hours implementation tasks (time off in lieu) • Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems, as well as SQL Server capabilities. Experience of training remotely / face-to-face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasion. Permanent position, full-time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after a successful probationary period. BUPA & Pension after a successful probationary period.
05/12/2025
Full time
We now have an exciting opportunity for an Implementations and Training Technician to join our team. This key role involves a wide-ranging remit, but you will be primarily responsible for: Client-Facing Implementation & On-Site Work • Conducting site visits (general, troubleshooting, installations, training; may include overnight stays) • Delivering software product demonstrations • Supporting the sales team at presentations and exhibitions through technical consultancy Training Responsibilities • Delivering client training (remote and face-to-face) • Responding to training-related queries from clients and resellers Project Planning & Stakeholder Management • Supporting the planning and implementation of projects, including scoping and resource allocation • Managing stakeholder expectations and maintaining communication throughout project lifecycles • Acting as the central liaison between design, sales, support, and project teams to ensure seamless delivery Technical Implementation, Systems & Infrastructure Work • Testing software and systems to validate functionality and performance • Creating Gold Build images and managing system imaging processes • Reviewing new hardware and hardware-based drivers for compatibility and deployment suitability • Deploying APIs and managing system integrations to support client solutions • Managing cloud-hosted client environments, including server maintenance, database administration, and web server configuration • Maintaining production and UAT environments across client and partner infrastructures Security, Compliance & Software Release Management • Supporting security and compliance initiatives, including remediation of vulnerabilities from penetration tests • Collaborating with third-party providers on firewall and network security management • Assisting in achieving and maintaining compliance frameworks such as Data Security Protection Toolkit and Cyber Essentials Plus • Evaluating software releases and managing deployments for high-profile clients Documentation & Internal Processes • Producing documentation including technical specifications, bespoke deployment requirements, and end-user training guides • Providing implementation handovers to the support team to ensure smooth operational transitions • Liaising with internal departments to progress and resolve client issues Out-of-Hours & Commercial Responsibilities • Completing out-of-hours implementation tasks (time off in lieu) • Identifying sales opportunities and upselling relevant services/products (training, software, support contracts, configurations, etc.) Essential Criteria: Valid Full UK Driving Licence. Experience with server and desktop operating systems, as well as SQL Server capabilities. Experience of training remotely / face-to-face Recent work experience in a similar field. Flexibility with regards to availability for onsite installations / training Desirable Technical Skills: Familiarity with networking environments and hardware. Familiarity with Azure Familiarity with app deployment Desirable Soft Skills: Proactive problem solving. Clear and concise communication (written and verbal). Ability to plan and lead a training workshop / session. Resourceful and able to search online/written resources for answers as well as liaise with technical contacts. Excellent organisational skills and ability to manage time effectively, ensuring focus on the projects at hand. Ability to work well within a team. Ability to represent the company in a professional and courteous manner. Willingness to travel UK wide and overseas on occasion. Permanent position, full-time Fareham, Hampshire 37.5 Hours per week - Mon to Fri, including overnight stays as required. Hybrid WFH available after a successful probationary period. BUPA & Pension after a successful probationary period.
This ICT Senior Engineer will work within the Networks team and require SC clearance. This role will be suitable for anyone who has worked within the Royal Signals as a Bownman Systems Manager or a Royal Engineer - Digital Communications Technician (Bownman Systems Manager). Responsibilities include: To develop, implement, and maintain the network infrastructure, providing a 24/7 technical service across all areas of our service. To develop and support the maintenance of a robust, efficient, effective, and secure converged network infrastructure by developing standardised methodologies and frameworks for technical delivery. To provide resilience for other Senior Technical Engineers whilst offering the technical resources necessary to support day-to-day operations as well as project-led activity in the pursuance of efficient and effective solutions and technologies. Role will require you to be on site in Cardiff, 1 day a week.
05/12/2025
Full time
This ICT Senior Engineer will work within the Networks team and require SC clearance. This role will be suitable for anyone who has worked within the Royal Signals as a Bownman Systems Manager or a Royal Engineer - Digital Communications Technician (Bownman Systems Manager). Responsibilities include: To develop, implement, and maintain the network infrastructure, providing a 24/7 technical service across all areas of our service. To develop and support the maintenance of a robust, efficient, effective, and secure converged network infrastructure by developing standardised methodologies and frameworks for technical delivery. To provide resilience for other Senior Technical Engineers whilst offering the technical resources necessary to support day-to-day operations as well as project-led activity in the pursuance of efficient and effective solutions and technologies. Role will require you to be on site in Cardiff, 1 day a week.
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
05/12/2025
Full time
Regional Service Delivery Manager - Multi-Site IT Leadership Woking / Addlestone / Basingstoke Corridor 47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one? Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools? This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward. In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools. The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive. The role Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders Line-manage on-site technical staff, supporting their development and conducting performance reviews Own helpdesk performance across your schools, ensuring SLAs and response targets are met Define school-specific IT development plans that align with the trust's strategic direction Step in where needed to support with escalations or cover for on-site staff Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies Support installations, configuration, commissioning and ongoing maintenance of systems and software Build strong working relationships across the trust and ensure consistent communication and service delivery standards Work collaboratively with the wider IT team and external partners to resolve escalations The person Experienced IT Manager, Network Manager or Service Delivery Lead Strong background in managing technical staff and leading service delivery Minimum 3 years in an IT management or multi-site role Comfortable handling escalations and guiding technical troubleshooting Understanding of networking, servers, end-user devices and general IT operations ITIL, PRINCE2 or service management knowledge beneficial Confident, professional and able to work autonomously across multiple schools Positive, proactive and improvement-focused, with excellent communication skills
IT Manager Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office Type: Full-Time Permanent At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations. Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact. Responsibilities Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively. Provide support to Clarify employees across the UK and USA. Diagnose, repair, troubleshoot, and maintain hardware and software. Deliver hands-on support for system maintenance, troubleshooting, and network administration. Identify opportunities for system improvements, upgrades, and configurations. Collaborate with our internal Learning Academy to shape IT training for employees. Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Previous experience in IT support, system administration, or a team leader role- ready to step up into management. Strong commercial awareness and the ability to prioritise effectively. Excellent communication skills with the confidence to support colleagues at all technical levels. Proven ability to deliver in a fast-paced, high-volume environment. A proactive, self-directed attitude with a focus on problem-solving and service delivery. Technical Experience Windows IT Infrastructure Microsoft 365 deployments (Teams, SharePoint, etc.) On-Premise Active Directory with Group Policy Objects Azure AD with Microsoft InTune IP Networking design and administration PowerShell scripting Support of remote office and home users Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint Why You'll Love It Here At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here's what you can look forward to: 25 days holiday + bank holidays (with the option to buy 5 extra days) 2 annual 'Wellness Days' to recharge and prioritise your wellbeing HSF Healthcare Scheme for everyday health support Flexible hybrid working - enjoy the balance of home and office life Free onsite parking Paid sick leave Structured onboarding and a personalised development plan tailored to your growth A vibrant company culture with regular team incentives and social events
05/12/2025
Full time
IT Manager Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office Type: Full-Time Permanent At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations. Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact. Responsibilities Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively. Provide support to Clarify employees across the UK and USA. Diagnose, repair, troubleshoot, and maintain hardware and software. Deliver hands-on support for system maintenance, troubleshooting, and network administration. Identify opportunities for system improvements, upgrades, and configurations. Collaborate with our internal Learning Academy to shape IT training for employees. Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Previous experience in IT support, system administration, or a team leader role- ready to step up into management. Strong commercial awareness and the ability to prioritise effectively. Excellent communication skills with the confidence to support colleagues at all technical levels. Proven ability to deliver in a fast-paced, high-volume environment. A proactive, self-directed attitude with a focus on problem-solving and service delivery. Technical Experience Windows IT Infrastructure Microsoft 365 deployments (Teams, SharePoint, etc.) On-Premise Active Directory with Group Policy Objects Azure AD with Microsoft InTune IP Networking design and administration PowerShell scripting Support of remote office and home users Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint Why You'll Love It Here At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here's what you can look forward to: 25 days holiday + bank holidays (with the option to buy 5 extra days) 2 annual 'Wellness Days' to recharge and prioritise your wellbeing HSF Healthcare Scheme for everyday health support Flexible hybrid working - enjoy the balance of home and office life Free onsite parking Paid sick leave Structured onboarding and a personalised development plan tailored to your growth A vibrant company culture with regular team incentives and social events
Inspire People is working with HM Land Registry (HMLR) during an exciting time as HMLR continue on a major digital transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are now looking for a Lead DevOps Engineer to join HMLR's Transformation & Technology Directorate. This role is to provide technical engineering capability for the DevOps team, taking a lead on platforms, managing roadmaps, working with development teams to deliver new services and champion DevOps methodologies processes & tooling. The Lead DevOps Engineer will be embedded in the DevOps teams, providing provide technical leadership and coaching to DevOps Engineers. You will take forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider, whilst also working across T&T to support and deliver solutions in line with the Technology and Business Strategies. You will have experience of the following: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Essential Experience Criteria: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. In return, you can expect: Over 29% employer pension contribution Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Selection process details: HMLR is working with a recruitment partner (Inspire People) for this campaign. Please submit your CV? via the Apply button on this page. Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. Please make sure your CV outlines how you meet the Essential Experience listed above. Apply before 11:55 pm on Wednesday 26th November 2025
05/12/2025
Full time
Inspire People is working with HM Land Registry (HMLR) during an exciting time as HMLR continue on a major digital transformation programme. HMLR's ambition is to become the world's leading land registry for speed, simplicity and an open approach to data. We are now looking for a Lead DevOps Engineer to join HMLR's Transformation & Technology Directorate. This role is to provide technical engineering capability for the DevOps team, taking a lead on platforms, managing roadmaps, working with development teams to deliver new services and champion DevOps methodologies processes & tooling. The Lead DevOps Engineer will be embedded in the DevOps teams, providing provide technical leadership and coaching to DevOps Engineers. You will take forward technical consolidation and/or improvement activities providing guidance and leadership to technicians throughout the IT Operations Practice and wider, whilst also working across T&T to support and deliver solutions in line with the Technology and Business Strategies. You will have experience of the following: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. Essential Experience Criteria: Experience of technical leadership on DevOps platforms and technologies. Proven in depth technical expertise in Kubernetes and AWS. Experience of planning and leading on the delivery of significant technical change to devops platforms. Infrastructure-as-code scripting using terraform or similar tooling. Experience of managing technical risk and leading the implementation of appropriate mitigations. Proven ability to learn and understand new technology. Effective communication skills, including the ability to interact and build working relationships with stakeholders. In return, you can expect: Over 29% employer pension contribution Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Selection process details: HMLR is working with a recruitment partner (Inspire People) for this campaign. Please submit your CV? via the Apply button on this page. Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift. Please make sure your CV outlines how you meet the Essential Experience listed above. Apply before 11:55 pm on Wednesday 26th November 2025
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
05/12/2025
Full time
An exciting opportunity has arisen for an experienced IT professional to join a credible managed service provider as an IT Manager , supporting and leading ICT operations across schools in South East London. This role is ideal for someone who enjoys hands-on technical work, problem solving, and building strong relationships with school staff while ensuring reliable, secure, and high-performing IT systems that support teaching and learning. The Role Job Title: IT Manager Salary: £40,000 - £45,000 (Full-time equivalent) Location: South East London area Contract: Permanent, Full-time Hours: 37.5 hours per week, Monday to Friday Driving Licence: Essential Line Management: Yes You will take full ownership of the IT infrastructure across multiple school sites - managing networks, systems, and security. The position involves a mix of proactive maintenance, strategic development, and escalated technical support. Key Responsibilities Manage and maintain IT infrastructure including servers, switches, firewalls, and backups. Monitor network performance and address system or cybersecurity issues. Provide 2nd and 3rd line support and resolve complex technical problems. Oversee the deployment and management of PCs, software, and network devices. Lead, mentor, and support IT Technicians. Assist with network and infrastructure development projects. Ensure smooth operation and continual improvement of IT systems. About You We are seeking a technically skilled, customer-focused IT professional with excellent communication and leadership abilities. You will be confident managing infrastructure in an educational or multi-site environment and able to translate technical issues clearly for non-technical users. Essential Skills and Experience Microsoft Windows Server (), roles and services Office 365 deployment, migration, and administration Active Directory (Local and Azure), Group Policy management Virtualisation (Hyper-V / VMware) PC deployment tools such as SCCM, MDT, or WDS Networking configuration including VLANs and subnetting (HP/Aruba preferred) Backup solutions such as VEEAM, Redstor, or NAS Firewalls, web filtering, and wireless systems (Smoothwall, WatchGuard, Aruba) Familiarity with Sophos security products Experience within the education sector is highly desirable. Why Apply? This is a rewarding opportunity to lead IT delivery across schools, play a key role in supporting teaching and learning, and further develop your technical and leadership skills within a supportive, forward-thinking organisation.
Data Centre Operations Manager Permanent - £100k - £110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to £110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Full time
Data Centre Operations Manager Permanent - £100k - £110k + strong benefits Location: Remote Your new company I'm currently looking for a Data Centre Operations Manager to join a genuinely exciting business with great growth plans and execution so far. It's a rare opportunity to join a fast-scaling technology organisation at the forefront of AI and high-performance computing infrastructure. With a bold vision to deploy 3GW of data centre capacity by 2030, the company is building the physical backbone for a new generation of compute-intensive workloads. The business is an NVIDIA Cloud Partner and is a key organisation in the global on-demand GPU market. Your new role As Data Centre Operations Manager, you are the guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuous improvement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure runs reliably, efficiently, and safely. You'll build and lead operational teams, implement world-class procedures, and drive the operational discipline that enables delivery on its commitments to customers. Key parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive Continuous Improvement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance schedules, and incident response protocols Systems & Asset Management: Ensure the integrity and accuracy of data within the Data Centre Infrastructure Management (DCIM) system, including asset tracking, environmental monitoring, and capacity planning Vendor & Stakeholder Management: Manage vendor and contractor relationships, including maintenance providers, equipment suppliers, and service partners What you'll need to succeed 3+ years' experience in managing multi-site or hyperscale data centre operations, with 5-8 years of experience in data centre operations or facilities management. A strong understanding of data centre systems, including electrical, mechanical, HVAC, UPS, generators, fire suppression, and structured cabling Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine maintenance procedures Expert knowledge of industry standards and best practices (ISO 27001, ISO 50001, ASHRAE, Uptime Institute Tier Standards) Excellent communication, organisational, problem-solving, leadership and interpersonal skills. Strong communication skills with the ability to manage stakeholders and coordinate across departments Bachelor's degree in Electrical, Mechanical, or Computer Engineering, Information Technology, or related discipline Master's degree in Engineering, IT Management, or related field Professional certifications: CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), BICSI DCDC, or PMP What you'll get in return Strong salary (Up to £110k) and benefits Share options and long-term incentives Unlimited holiday policy 100% remote working with flexible hours A culture of internal promotion and career development Enhanced family-friendly policies What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
RPS, a Tetra Tech Company are looking to hire a Clean Water Trainer to be based out of our Warrington office. You would be reporting to the Regional Managers, and be responsible for the RQF completion, training and mentoring of all leakage staff, ensuring the use of all best practise leakage methods are used and helping in delivery of leakage reduction and performance within UK/Ireland. Prominently based in Wales delivering training to leakage staff, 40% of additional time will be delivering RQF completion across all profit centres and contracts. The role will require flexibility and working away from home to ensure delivery. About The Team: The RPS Asset, Surveying, and Inspection (AS&I) team provides industry leading services to the UK Water Industry and our employees are involved in services supporting Water Networks, Drainage, Surveying, Leakage Consultancy, Water Resources and Efficiency. The team analyse complex data and provide pragmatic solutions. This includes reducing water leakage and preventing flooding and pollution in local communities. Our Welsh Water's asset management and delivery professionals, develop and deliver industry leading solutions in flooding, pollution, water quality and leakage. Our teams find and repair leaks on the network to minimise water wastage, which is good for Welsh Water customers and the environment. About You: As a key member of the Asset, Surveying, and Inspection (AS&I) business, your role as Clean Water Trainer is critical to our strategic priorities - to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides an opportunity for you to progress with RPS. You will need to work flexibly, working weekends, evenings and overtime if required. Be willing to travel to different locations. It is essential that you enjoy working outdoors, as come rain or shine, you will mostly be outside. Your Responsibilities: Ensuring that Health and Safety is maintained, upholding RPS Company Policies at all times. Undertaking registration activities of all RQF staff, providing starter packs/folders and support completion of RQF levels 2 for all staff. Completing and assessing all leakage staff within the structure of each profit centre. Undertaking training and completing detailed individual training matrix/plans. Ensuring the regional training matrix is updated and reported as per the clients/RPS expectations. Assessing and ensuring good leakage practise is always adhered to and reporting. Work closely with under achieving staff, to ensure targets are achieved and maintained. Ensuring training targets are achieved and records updated. Providing weekly training trackers on all leakage training and developing training plans for each Technician/Engineer, delivering, and presenting information using PowerPoint. Attending client meetings when required. Trialling new equipment and producing detailed reports. Forming and maintaining excellent working relationships with colleagues, other contractors, and clients. Skills, Knowledge, and Experience: Good understanding and demonstrable working knowledge of computer software packages (Microsoft, GIS, and specific technical programs etc.). A track record of training and classroom delivery. Ability to interpret and understand water network schematics and plans to a high standard. A very good all-round knowledge of Water Network Hydraulics, Leakage Detection Techniques, Monitoring and reporting of Leakage Levels and other issues associated with the Clean Water Industry. Excellent working knowledge of leakage delivery. Ability to quickly learn new theories, techniques and working methods associated with duties and tasks and deliver to leakage staff. Excellent communication and interpersonal skills to enable effective communication with internal and external colleagues, other technical specialists, consultants, and senior internal and external managers. Well organised with the ability to manage own workload and work to allocated deadlines. Ability to work well under pressure and to conflicting deadlines whilst maintaining attention to detail and high levels of standards. Enjoys working as a team and has a flexible 'can do' attitude, possessing a co-operative attitude to working and giving and receiving help. Flexibility to work away on various projects. Background experience in training/teaching, training qualifications. Qualifications: Train the trainer qualification or equivalent. Demonstrable experience of success in a similar environment. Computer literacy on Microsoft 360 Suite and Work Management Systems and applications. IOSH Managing Safely or similar. RQF Qualifications. Full UK driving license. JBRP1_UKTJ
05/12/2025
Full time
RPS, a Tetra Tech Company are looking to hire a Clean Water Trainer to be based out of our Warrington office. You would be reporting to the Regional Managers, and be responsible for the RQF completion, training and mentoring of all leakage staff, ensuring the use of all best practise leakage methods are used and helping in delivery of leakage reduction and performance within UK/Ireland. Prominently based in Wales delivering training to leakage staff, 40% of additional time will be delivering RQF completion across all profit centres and contracts. The role will require flexibility and working away from home to ensure delivery. About The Team: The RPS Asset, Surveying, and Inspection (AS&I) team provides industry leading services to the UK Water Industry and our employees are involved in services supporting Water Networks, Drainage, Surveying, Leakage Consultancy, Water Resources and Efficiency. The team analyse complex data and provide pragmatic solutions. This includes reducing water leakage and preventing flooding and pollution in local communities. Our Welsh Water's asset management and delivery professionals, develop and deliver industry leading solutions in flooding, pollution, water quality and leakage. Our teams find and repair leaks on the network to minimise water wastage, which is good for Welsh Water customers and the environment. About You: As a key member of the Asset, Surveying, and Inspection (AS&I) business, your role as Clean Water Trainer is critical to our strategic priorities - to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Whether you are just starting out or taking the next step in your career, this position provides an opportunity for you to progress with RPS. You will need to work flexibly, working weekends, evenings and overtime if required. Be willing to travel to different locations. It is essential that you enjoy working outdoors, as come rain or shine, you will mostly be outside. Your Responsibilities: Ensuring that Health and Safety is maintained, upholding RPS Company Policies at all times. Undertaking registration activities of all RQF staff, providing starter packs/folders and support completion of RQF levels 2 for all staff. Completing and assessing all leakage staff within the structure of each profit centre. Undertaking training and completing detailed individual training matrix/plans. Ensuring the regional training matrix is updated and reported as per the clients/RPS expectations. Assessing and ensuring good leakage practise is always adhered to and reporting. Work closely with under achieving staff, to ensure targets are achieved and maintained. Ensuring training targets are achieved and records updated. Providing weekly training trackers on all leakage training and developing training plans for each Technician/Engineer, delivering, and presenting information using PowerPoint. Attending client meetings when required. Trialling new equipment and producing detailed reports. Forming and maintaining excellent working relationships with colleagues, other contractors, and clients. Skills, Knowledge, and Experience: Good understanding and demonstrable working knowledge of computer software packages (Microsoft, GIS, and specific technical programs etc.). A track record of training and classroom delivery. Ability to interpret and understand water network schematics and plans to a high standard. A very good all-round knowledge of Water Network Hydraulics, Leakage Detection Techniques, Monitoring and reporting of Leakage Levels and other issues associated with the Clean Water Industry. Excellent working knowledge of leakage delivery. Ability to quickly learn new theories, techniques and working methods associated with duties and tasks and deliver to leakage staff. Excellent communication and interpersonal skills to enable effective communication with internal and external colleagues, other technical specialists, consultants, and senior internal and external managers. Well organised with the ability to manage own workload and work to allocated deadlines. Ability to work well under pressure and to conflicting deadlines whilst maintaining attention to detail and high levels of standards. Enjoys working as a team and has a flexible 'can do' attitude, possessing a co-operative attitude to working and giving and receiving help. Flexibility to work away on various projects. Background experience in training/teaching, training qualifications. Qualifications: Train the trainer qualification or equivalent. Demonstrable experience of success in a similar environment. Computer literacy on Microsoft 360 Suite and Work Management Systems and applications. IOSH Managing Safely or similar. RQF Qualifications. Full UK driving license. JBRP1_UKTJ
Junior IT Engineer Location: Stourbridge Hours: 37.5 hours per week - Monday to Friday - 08:00 - 16:30 or 09:00 - 17:30 Salary: £25,000 - £27,000 Special Requirements: Occasional overtime and weekend work About the Role As an IT Engineer , you will provide advanced technical support and play a key role in delivering complex IT solutions. You will handle escalated service requests, assist with project deployments, and act as a technical lead during client engagements. This position requires strong problem-solving skills, in-depth knowledge of Microsoft technologies, and the ability to manage multiple priorities effectively. You will also mentor junior technicians and contribute to process improvements within the technical team. Why Join Us? Professional Growth: We actively support career development. Cutting-Edge Technology: Work with leading vendors and modern IT solutions, including Microsoft Azure, Microsoft 365, and hybrid environments. Leadership Opportunities: Take ownership of projects and mentor junior team members. Collaborative Culture: Join a friendly, supportive team committed to delivering outstanding service. Roles and Responsibilities Provide advanced technical support for escalated incidents and service requests, ensuring timely resolution. Provide on-site support for installations, upgrades, and critical client projects. Diagnose and resolve complex hardware, software, and network issues across on-premises and cloud environments. Lead project implementation, including migrations, upgrades, and deployments for Microsoft 365, Azure, and hybrid infrastructures. Configure and maintain servers, storage, and networking equipment, ensuring optimal performance and security. Manage Microsoft 365 and Azure environments, including compliance, identity, and advanced security configurations. Develop automation scripts and workflows using PowerShell and related tools to improve efficiency. Create and maintain technical documentation, including process guides and knowledge base articles. Collaborate with vendors and partners for advanced troubleshooting and solution design. Mentor junior technicians, offering guidance and knowledge sharing to enhance team capability. Person Specification Essential Skills & Experience: Strong understanding of: Microsoft Azure administration and hybrid environments. Microsoft Intune/Endpoint Management. Windows Server technologies (Active Directory, DHCP, DNS). Backup and disaster recovery solutions (including Veeam). Networking fundamentals (routing, VPN, VLAN, VoIP, wireless). PowerShell scripting and automation. Full and clean driving licence Excellent troubleshooting and problem-solving skills. Ability to manage multiple priorities and work under pressure. Strong communication skills for client-facing interactions. Proactive, self-motivated, and detail-oriented. Desirable: Previous experience in project delivery and IT infrastructure deployments. Familiarity with Barracuda security solutions. Exposure to Power Platform (Power Automate, Power Apps). Previous experience in a busy service desk or MSP environment. Academic Background: Level 4 or higher qualification in IT or equivalent experience. GCSEs (or equivalent) in English and Mathematics. Experience Minimum IT Experience: 3-5 years in IT support or infrastructure roles. Leadership/Technical Years: At least 2 years handling advanced technical responsibilities or acting as an escalation point.
04/12/2025
Full time
Junior IT Engineer Location: Stourbridge Hours: 37.5 hours per week - Monday to Friday - 08:00 - 16:30 or 09:00 - 17:30 Salary: £25,000 - £27,000 Special Requirements: Occasional overtime and weekend work About the Role As an IT Engineer , you will provide advanced technical support and play a key role in delivering complex IT solutions. You will handle escalated service requests, assist with project deployments, and act as a technical lead during client engagements. This position requires strong problem-solving skills, in-depth knowledge of Microsoft technologies, and the ability to manage multiple priorities effectively. You will also mentor junior technicians and contribute to process improvements within the technical team. Why Join Us? Professional Growth: We actively support career development. Cutting-Edge Technology: Work with leading vendors and modern IT solutions, including Microsoft Azure, Microsoft 365, and hybrid environments. Leadership Opportunities: Take ownership of projects and mentor junior team members. Collaborative Culture: Join a friendly, supportive team committed to delivering outstanding service. Roles and Responsibilities Provide advanced technical support for escalated incidents and service requests, ensuring timely resolution. Provide on-site support for installations, upgrades, and critical client projects. Diagnose and resolve complex hardware, software, and network issues across on-premises and cloud environments. Lead project implementation, including migrations, upgrades, and deployments for Microsoft 365, Azure, and hybrid infrastructures. Configure and maintain servers, storage, and networking equipment, ensuring optimal performance and security. Manage Microsoft 365 and Azure environments, including compliance, identity, and advanced security configurations. Develop automation scripts and workflows using PowerShell and related tools to improve efficiency. Create and maintain technical documentation, including process guides and knowledge base articles. Collaborate with vendors and partners for advanced troubleshooting and solution design. Mentor junior technicians, offering guidance and knowledge sharing to enhance team capability. Person Specification Essential Skills & Experience: Strong understanding of: Microsoft Azure administration and hybrid environments. Microsoft Intune/Endpoint Management. Windows Server technologies (Active Directory, DHCP, DNS). Backup and disaster recovery solutions (including Veeam). Networking fundamentals (routing, VPN, VLAN, VoIP, wireless). PowerShell scripting and automation. Full and clean driving licence Excellent troubleshooting and problem-solving skills. Ability to manage multiple priorities and work under pressure. Strong communication skills for client-facing interactions. Proactive, self-motivated, and detail-oriented. Desirable: Previous experience in project delivery and IT infrastructure deployments. Familiarity with Barracuda security solutions. Exposure to Power Platform (Power Automate, Power Apps). Previous experience in a busy service desk or MSP environment. Academic Background: Level 4 or higher qualification in IT or equivalent experience. GCSEs (or equivalent) in English and Mathematics. Experience Minimum IT Experience: 3-5 years in IT support or infrastructure roles. Leadership/Technical Years: At least 2 years handling advanced technical responsibilities or acting as an escalation point.
2nd Line Support Engineer Birmingham £32,000 DoE Oscar Technology has partnered exclusively with a leading MSP in Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. You will need to have / be able to pass an Enhanced DBS check. 2nd Line Support Engineer Birmingham £32,000 DoE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
04/12/2025
Full time
2nd Line Support Engineer Birmingham £32,000 DoE Oscar Technology has partnered exclusively with a leading MSP in Birimingham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge with virtualization technologies such as VMware and Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. You will need to have / be able to pass an Enhanced DBS check. 2nd Line Support Engineer Birmingham £32,000 DoE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
IT Senior Desktop Support Location: London, SE1 Work Arrangement: On-premises An outstanding opportunity has arisen to join a prestigious national institution renowned for its cultural impact and historical significance. This forward-thinking organisation offers a purpose-driven environment where your advanced IT expertise will directly support the systems that preserve and share powerful historical narratives. With major investments in digital infrastructure and cloud-based technology, they're now seeking a seasoned IT professional with solid third-line desktop support experience to join a close-knit technical team. IT Senior Desktop Support Key Skills: We are keen to connect with professionals who take pride in delivering high-quality, customer-focused IT support. This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End-User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user-facing environments. You should also bring: - 4+ years of experience in 2nd and 3rd line desktop support, with demonstrable third-line expertise. - Strong problem-solving skills and the ability to manage complex support cases to resolution. - Experience supporting Microsoft Windows in a networked environment. - Familiarity with Active Directory, Azure AD, Intune, and hybrid infrastructure. - Excellent communication skills and a professional, approachable demeanour. - Experience using helpdesk/ticketing platforms (Ivanti experience is a plus). - Ability to work across platforms including Windows desktops, laptops, and occasionally Mac. All applicants must have the right to work in the UK and possess fluent English communication skills. About the IT Senior Desktop Support position: As a key member of the IT and AV Services team, you'll take ownership of escalated support issues and play a critical role in maintaining IT systems across multiple UK sites. This is a customer-facing, first, second and third-line support role ideal for someone who enjoys problem-solving, thrives in technically varied environments, and understands the value of delivering exceptional service. You'll provide expert desktop and infrastructure support, bridging on-premises systems and Azure cloud services, and be entrusted with managing complex incidents, mentoring users, and enhancing service delivery with new technologies. Responsibilities include: - Troubleshooting and resolving first, second and third-line desktop and infrastructure issues. - Acting as Problem Manager for high-priority or technically complex support cases. - Providing expert-level support across Windows-based systems, AD, and Intune. - Responding to user issues via phone, email, and chat; ensure accurate ticket logging. - Supporting hybrid environments, including Azure cloud and on-premises infrastructure. - Delivering user training and promote best practices. - Introducing new technologies, including AI chatbots. - Contributing to documentation, patching, monitoring, and service enhancements. - Deputising for the IT and AV Service Desktop Team Leader as needed. This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: £40-45,000 Work Arrangement: On-premises Benefits Include: - 25 days annual leave (increasing to 30 after 5 years) plus public holidays. - Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme. - Interest-free season ticket loans after three months of service. - Free entry to partner museum exhibitions. - Continuous professional development opportunities. - Enhanced maternity and paternity benefits linked to length of service. - Childcare vouchers. - Benenden Healthcare Society membership (subject to terms & conditions). - Access to The Charity for Civil Servants. - Ride 2 Work Scheme. For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.
04/12/2025
Full time
IT Senior Desktop Support Location: London, SE1 Work Arrangement: On-premises An outstanding opportunity has arisen to join a prestigious national institution renowned for its cultural impact and historical significance. This forward-thinking organisation offers a purpose-driven environment where your advanced IT expertise will directly support the systems that preserve and share powerful historical narratives. With major investments in digital infrastructure and cloud-based technology, they're now seeking a seasoned IT professional with solid third-line desktop support experience to join a close-knit technical team. IT Senior Desktop Support Key Skills: We are keen to connect with professionals who take pride in delivering high-quality, customer-focused IT support. This includes Desktop Support Engineers, IT Support Analysts, Service Desk Engineers, End-User Support Specialists, and IT Technicians who have experience providing exceptional 2nd and 3rd level support service in user-facing environments. You should also bring: - 4+ years of experience in 2nd and 3rd line desktop support, with demonstrable third-line expertise. - Strong problem-solving skills and the ability to manage complex support cases to resolution. - Experience supporting Microsoft Windows in a networked environment. - Familiarity with Active Directory, Azure AD, Intune, and hybrid infrastructure. - Excellent communication skills and a professional, approachable demeanour. - Experience using helpdesk/ticketing platforms (Ivanti experience is a plus). - Ability to work across platforms including Windows desktops, laptops, and occasionally Mac. All applicants must have the right to work in the UK and possess fluent English communication skills. About the IT Senior Desktop Support position: As a key member of the IT and AV Services team, you'll take ownership of escalated support issues and play a critical role in maintaining IT systems across multiple UK sites. This is a customer-facing, first, second and third-line support role ideal for someone who enjoys problem-solving, thrives in technically varied environments, and understands the value of delivering exceptional service. You'll provide expert desktop and infrastructure support, bridging on-premises systems and Azure cloud services, and be entrusted with managing complex incidents, mentoring users, and enhancing service delivery with new technologies. Responsibilities include: - Troubleshooting and resolving first, second and third-line desktop and infrastructure issues. - Acting as Problem Manager for high-priority or technically complex support cases. - Providing expert-level support across Windows-based systems, AD, and Intune. - Responding to user issues via phone, email, and chat; ensure accurate ticket logging. - Supporting hybrid environments, including Azure cloud and on-premises infrastructure. - Delivering user training and promote best practices. - Introducing new technologies, including AI chatbots. - Contributing to documentation, patching, monitoring, and service enhancements. - Deputising for the IT and AV Service Desktop Team Leader as needed. This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events. Salary and Benefits: Salary: £40-45,000 Work Arrangement: On-premises Benefits Include: - 25 days annual leave (increasing to 30 after 5 years) plus public holidays. - Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme. - Interest-free season ticket loans after three months of service. - Free entry to partner museum exhibitions. - Continuous professional development opportunities. - Enhanced maternity and paternity benefits linked to length of service. - Childcare vouchers. - Benenden Healthcare Society membership (subject to terms & conditions). - Access to The Charity for Civil Servants. - Ride 2 Work Scheme. For more information on this IT Senior Desktop Support position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.
PAYE: £17.13. UMB: £22.09.The Senior Schools Support Technician plays a pivotal role in maintaining, and supporting the ICT infrastructure that underpins teaching, learning, and administration across the school. This post ensures the school's systems, networks, and user support remain secure, efficient, and fit for purpose, enabling effective teaching delivery and operational efficiency.The ICT service supports all users of technology across the school - staff, pupils, and where relevant, parents. The team ensures that technology is a reliable, secure tool in delivering curriculum outcomes and administrative functions. It also works in partnership with external service providers and suppliers for support, procurement, and development projects.This role involves leading the technical day-to-day operation and support of ICT systems and networks, providing guidance to staff and resolving complex technical issues. It will suit an individual with strong ICT knowledge and a proactive, customer-focused approach who enjoys problem-solving and taking responsibility for delivering a quality technical support service. Although the role includes some limited management responsibility, it remains hands-on and would suit someone who combines technical expertise with practical delivery.The role may, on occasions require the need to visit other educational sites that are in the same area to support colleagues during time of high dempand or absence.This is a key support-level post with responsibility for technical ownership, though strategic planning, high-level budget control and external negotiation remain within senior leadership, business management structures or senior Schools ICT colleagues.Key tasks:1. Deliver and maintain a reliable and efficient ICT infrastructure including networks, servers, wireless systems, internet connectivity, and end-user devices.2. Provide high-quality support to school staff and students across administrative and curriculum ICT needs.3. Diagnose and resolve ICT hardware and software faults, escalating complex issues as appropriate.4. Manage the installation, configuration, and upgrading of ICT equipment, peripherals, and software across the school.5. Monitor system performance and carry out preventative maintenance and updates to minimise disruption and ensure system integrity.6. Ensure systems are secure, including appropriate backups, virus protection, and compliance with school data protection policies.7. Maintain documentation for systems, procedures, and inventories to ensure compliance with audit and asset management processes.8. Support the procurement of ICT equipment and services in line with school procedures and budget constraints.9. Supervise ICT support staff or apprentices if applicable, including task allocation.10. Attend training opportunities and contribute to the development and improvement of school ICT practices. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
04/12/2025
Seasonal
PAYE: £17.13. UMB: £22.09.The Senior Schools Support Technician plays a pivotal role in maintaining, and supporting the ICT infrastructure that underpins teaching, learning, and administration across the school. This post ensures the school's systems, networks, and user support remain secure, efficient, and fit for purpose, enabling effective teaching delivery and operational efficiency.The ICT service supports all users of technology across the school - staff, pupils, and where relevant, parents. The team ensures that technology is a reliable, secure tool in delivering curriculum outcomes and administrative functions. It also works in partnership with external service providers and suppliers for support, procurement, and development projects.This role involves leading the technical day-to-day operation and support of ICT systems and networks, providing guidance to staff and resolving complex technical issues. It will suit an individual with strong ICT knowledge and a proactive, customer-focused approach who enjoys problem-solving and taking responsibility for delivering a quality technical support service. Although the role includes some limited management responsibility, it remains hands-on and would suit someone who combines technical expertise with practical delivery.The role may, on occasions require the need to visit other educational sites that are in the same area to support colleagues during time of high dempand or absence.This is a key support-level post with responsibility for technical ownership, though strategic planning, high-level budget control and external negotiation remain within senior leadership, business management structures or senior Schools ICT colleagues.Key tasks:1. Deliver and maintain a reliable and efficient ICT infrastructure including networks, servers, wireless systems, internet connectivity, and end-user devices.2. Provide high-quality support to school staff and students across administrative and curriculum ICT needs.3. Diagnose and resolve ICT hardware and software faults, escalating complex issues as appropriate.4. Manage the installation, configuration, and upgrading of ICT equipment, peripherals, and software across the school.5. Monitor system performance and carry out preventative maintenance and updates to minimise disruption and ensure system integrity.6. Ensure systems are secure, including appropriate backups, virus protection, and compliance with school data protection policies.7. Maintain documentation for systems, procedures, and inventories to ensure compliance with audit and asset management processes.8. Support the procurement of ICT equipment and services in line with school procedures and budget constraints.9. Supervise ICT support staff or apprentices if applicable, including task allocation.10. Attend training opportunities and contribute to the development and improvement of school ICT practices. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
