110 jobs found

The Role We are looking for a highly experienced New Business Cyber Security Development Director to drive enterprise penetration testing and offensive security engagements valued at £1M+. This role is 100% focused on new logo acquisition. The successful candidate will be responsible for identifying, developing, and closing large-scale security testing opportunities with enterprise organisations, working alongside an experienced team of technicians and cyber experts. You will bring a strong track record of winning complex cybersecurity services deals, particularly in penetration testing, red teaming, and offensive security programmes. You will collaborate closely with our security consulting and delivery teams to design and close strategic engagements that help organisations strengthen their cyber resilience. Key Responsibilities Generate and close net-new enterprise clients for penetration testing and offensive security services Build and manage a new business pipeline targeting deals £1M+ in value Proactively identify and pursue opportunities across enterprise and regulated sectors including financial services and critical infrastructure Engage senior decision makers including CISOs, CTOs, and security leadership teams Lead the sales process from prospecting through to deal closure for complex, high-value engagements Work closely with internal technical experts to scope and shape large-scale penetration testing and red teaming programmes Develop tailored proposals and commercial structures for multi-year security testing programmes Navigate complex procurement cycles and lead enterprise-level commercial negotiations Maintain deep knowledge of the cybersecurity threat landscape and offensive security services market. Skills and Attributes Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Flexible and creative to take considered risks Extensive experience in enterprise technology or cybersecurity sales Demonstrable track record of generating new business and closing large cybersecurity services deals (£1M+) Significant experience selling penetration testing, offensive security, or cyber assurance services Strong ability to prospect and build relationships with senior enterprise stakeholders Experience managing long, complex enterprise sales cycles Excellent commercial and negotiation skills Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page

To be an Infrastructure Technician within the Support & Infrastructure Team responsible for deployment, monitoring and maintaining an extensive cloud hosted RDS application suite for the insurance industry; as well as our internally used cloud applications and on-prem equipment. Also acting as the liaison with the larger Verisk group for security as well as infrastructure issues. To contribute to the strategy of the team, meet the Company's goals and objectives, and improve the quality of the service it delivers both internally and externally. Be a part of the professional culture within the team where ownership and quality are key values. Responsibilities Support & Infrastructure: Monitor and resolve issues affecting the delivery of services to our clients; Manage application licencing; Keep up to date with the latest infrastructure and SysOps technologies and methodologies; Gain clear understanding and knowledge of Morning Data software products, infrastructure, and the insurance industry; Help prompt the use of automated software deployment and monitoring at every opportunity; Provide sensible estimates for work items and consistently deliver against them; Support the ongoing modernisation process. Security Maintain an understanding of the regulatory and compliance issues driving Sequel's ISMS; With leaders across the business, assist with the maintenance and management of Sequel's Risk Registers; Gain an understanding of the key information risks to the business (systems, networks, data, human error, cyber-attacks); Engage in information security audits, in support of the ongoing measurement of risks and the reduction thereof; Report (qualitatively and quantitatively); Manage Security events and incidents as they occur. Team contribution: Help facilitate the smooth delivery of all projects, enhancements and support delivered by the team; Contribute to technology selection and methodology decisions, including standardisation of system architecture, use of automation where appropriate and best practice for the deployment processes; Engage with and strive to enhance team procedures and processes; Help & support Software Development teams to produce secure applications; Develop strong working relationships with other departments & Business Units; Be available 'out of hours' if required to complete specific tasks and support customers (neither a usual or regular occurrence) ; Commit to a culture that promotes new and innovative thinking; creating opportunities and efficiency savings where possible throughout the organisation; Actively mentor team members on a one-to-one basis and promote knowledge transfer within the team via 'show and tell' sessions; Assist with critical support issues, using your knowledge and experience to help identify and remediate these, in accordance with best practice; Produce well written documentation and assist with customers' RFIs and RFPs; Obtain at least CII certification to appreciate how the insurance industry works. Qualifications Essential: A minimum of 2 years in an infrastructure, SysOps or Security role; Active Directory management; AWS ecosystem, especially AppStream 2.0. NTFS permission & Group Policy configuration & management; Microsoft RDS Architecture (RemoteApp/RDWeb Gateway/RDS Broker); Virtual Windows 2016 DC Servers / File Server with SMB file shares; Site-to-Site VPN configuration & maintenance; PowerShell; Windows IIS security & management; Event Log analysis and troubleshooting; Working with external cloud and security providers; Cyber Security experience inc. resolving issues raised from external PEN testing; Analytical skills in monitoring, evaluating and reporting on risk scenarios; Strong report-writing skills both for policy management and for Team/Board reporting purposes; Communication skills: confidence and clarity in giving direction on information risk issues; ability to engage across all levels of the business; Strong starter/finisher, able to work independently whilst taking direction from key management; Related experience, or keen interest in pursuing an Information Security specialism. Desirable: IaaS and PaaS environments; SQL; VMWare Cloud Director; SharePoint Windows IIS security & management. Security & GDPR compliance (ISO27001/ISO27032/SOC 2).

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . About the team The Service Delivery team, part of IT and supported by key third party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face to face and via Teams or email. About the role As an IT Service Delivery Consultant, you'll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team. Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly. Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues. Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients. Collaboration: You'll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability. Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes. Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth. Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance. Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources. Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services. Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology's full potential. Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems. What we are looking for ITIL Expertise: You're well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution. Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations. Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus. Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid. Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.

ICT Telecoms Field Engineer Apprentice Locations; South East, Maidstone Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2004 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

ICT Telecoms Field Engineer Apprentice Locations; South West, Taunton Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2003 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

ICT Telecoms Field Engineer Apprentice Locations; East Midlands, Peterborough Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2005 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an IT Support technician who enjoys variety, ownership, and getting involved in projects not just tickets? We re partnering with a growing, multi-site business to recruit an IT Support administrator to support a close-knit IT technical team. This is a hands-on, user-facing role where you ll have real autonomy, exposure to infrastructure and data projects, and the chance to make a visible impact across the business. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments Please note: this role is based in Hull and is full onsite. What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Your own transport is needed for this role due to travel to multiple sights. Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

IT Technician ASAP Start West London Good school IT Technician or Network manager role for the right person School-based experience required Interviews/trials immediately Salary 140 - 220 per day JOB DESCRIPTION IT technician for a fantastic school in West London. The IT technician will be a senior member of the IT team, responsible for the ownership, development, and day-to-day management of the school's technical infrastructure. Working closely with IT Support Engineers, and other colleagues, the IT technician will ensure the delivery of robust, secure, high-performing IT services that support teaching, learning, and the school's wider operations. The school are looking for a IT technician with school-based experience, and they are keen to look over IT technician CVs ASAP SCHOOL INFORMATION The school is a high-performing over-subscribed secondary school and sixth form serving the community in West London. Their ethos is based upon the values of respect, wisdom, aspiration and community. Students are challenged and supported to be their best by expert and committed teachers. These values are captured by the school's ethos: Together, achieving their best. They pride themselves in providing an exceptional, all-round education that enables each child to try everything on offer, to find out what they really enjoy and are good at. Top 9% of schools in England for Progress in Mathematics & English Top 20% of schools in England for all subjects Top 100 Schools in England for Progress Overall Top 10% of Schools in England for Attainment Top 9% of Schools in England for Progress in English Baccalaureate Subjects 99% of Students in Further Education or Employment post 16 REQUIREMENTS Applications are welcome from IT technician's at any stage in their career All applicants should have school based experience and the relevant qualifications . Please send your CV to Gavin at Reeson Education ASAP Reeson Education: Reeson Education is the England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert. All daily/hourly rates quoted are inclusive of holiday pay at 12.07%

We are seeking an experienced Civil Infrastructure Engineer to join our clients growing, multidisciplinary team. With over 30 years of established success, this consultancy delivers expert civil and structural engineering services across a broad portfolio of residential and commercial developments. Their team has extensive experience providing infrastructure engineering services for schemes from site appraisal, concept and planning, through to technical submission, tender and ultimately construction. They work closely with landowners, master planners, domestic clients, contractors and developers along with their design teams to understand their development and provide well thought out and efficient designs. They routinely review and consider all the available information to understand the site constraints of each project so that we can provide a value engineering approach to the wider design. Due to an increasing workload and continued growth, we are expanding our team and offering a stable, long-term career opportunity. What s on offer Health and Life Insurance Flexible working ICE Chartership support Regular performance reviews A supportive and collaborative working environment Real opportunities for career progression within an expanding consultancy. The role Reporting directly to the management team, you will take a key role in the design and delivery of infrastructure solutions, including highways, drainage and sustainable systems. You will be involved in the full project lifecycle, from concept design through to technical delivery and construction phase, working closely with clients, local authorities, the wider design team and internal teams. Delivering design solutions using AutoCAD 2D/3D and Site 3D software. Developing drainage strategies, SuDS designs, flood risk assessments, and associated section agreements (e.g., Section 104, 106, and 278). Designing highways and preparing technical submissions for adoption agreements. Liaising with clients, local authorities, and multidisciplinary design teams. Managing project timelines, resources, and technical output. Supervising and mentoring technicians and junior staff. What you need to succeed Proven experience as an Infrastructure Engineer, preferably within residential and/or commercial development sectors. Proficient in Site 3D and AutoCAD 2D/3D, or similar. Confident managing projects from early planning through to construction. Strong time management skills with the ability to meet project deadlines. Proactive, self-motivated, and keen to take on responsibility.

IT Support Technician Hunslet, Leeds (On-site) Up to 27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Technician Working Hours: 9:00am 5:30pm; Monday Friday Location: Based at our office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period) Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options The Company Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex. We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support. The Role We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients. You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly. Alongside support work, you will also have opportunities to work on projects such as: Microsoft Intune deployments. Security improvements including MFA and Conditional Access. Device lifecycle management and onboarding/offboarding processes. Office and SME network upgrades. As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management. The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally. Key Responsibilities: Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed. Communicating directly with clients and keeping them informed of progress. Troubleshooting Windows, Microsoft 365 and common business applications. Supporting Microsoft 365 environments including user administration and device management. Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity). Supporting onboarding and offboarding processes for client staff. Assisting Senior Engineers with project delivery and system improvements. Occasional out-of-hours project work or emergency call outs, with time off in lieu. Helping test and implement new technologies or services where appropriate. Contributing to internal documentation and knowledge sharing. Required Skills and Experience: Experience in an IT support role (MSP experience beneficial but not required). Good working knowledge of Windows 10 / 11 and common business applications. Experience administering Microsoft 365 users and services. Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting). Strong troubleshooting and problem-solving ability. Ability to manage multiple tasks and prioritise support tickets. Clear communication skills and confidence speaking with non-technical users. A methodical and professional approach to resolving issues. Additionally: Own vehicle with valid UK driving license. Commutable distance from our offices in Shenley. Personal Attributes: Patient, calm and professional under pressure. Honest, reliable and hardworking. Team-oriented with a willingness to support others. Keen to learn and open to feedback. Strong organisation and time management skills. Adaptable and proactive.

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week; Full-Time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

WeDoData are working with a multi academy trust in Dorset comprising of a mix of primary and secondary schools, who are now looking for a highly experienced IT Services Manager to lead the delivery of IT services throughout the trusts secondary provision. The Role As a senior manager, you will lead a team of 3 direct reports including an IT Manager and 2 technicians, to ensure the smooth day-to-day running of the trusts IT function, along with the strategic oversight of the schools IT infrastructure and future IT strategy. You will lead on IT projects throughout the year such as server and software upgrades, installation of new wifi points, installing new servers and setting up IT suites. Some of the responsibilities include: Manage a team of 3 Server & network support Desktop & application support End user support throughout the schools Management and delivery of IT projects Requirements Due to the nature of the position, previous experience of managing networks in an educational environment is required for this role. You must have hands on experience managing and maintaining IT infrastructure and networks, and experience of staff management. Strong knowledge of networks, LAN & WAN Budget management Knowledge of cloud technologies (Azure) Experience implementing new systems & infrastructure VMware Windows Server In return This is a fantastic opportunity to work in a growing trust who can in return offer a highly competitive salary of £40 - £45k. This is an on-site role requiring travel to several sites, so a driving license and access to a car would be required. For more information and the opportunity to view a job description, please call Dan at WeDoData on (phone number removed) as soon as possible. WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance Keeping Children Safe in Education , this may also include an online search as part of our due diligence on shortlisted applicants.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) About Flotek: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Role: ENGINEERING SUPPORT ENGINEER Dept: MARITIME DIGITAL DELIVERY SERVICE, NAVY DIGITAL Project: NAVY DIGITAL HOSTING (DEPLOYED) DELIVERY TEAM Overview The goal of the Navy Digital Hosting (Deployed) NDH(D) service is to introduce a new, modern, flexible and scalable Navy Hosting IaaS (Infrastructure as a Service). NDH(D) will help to address obsolescence by re-platforming and uplifting the current landscape to a new, modern and consolidated service offering. The environment will provide a common set of services to the teams delivering data and digital solutions on behalf of the Royal Navy, enabling the teams to focus upon their solutions and the Royal Navy to benefit from economies of scale. We are looking for a junior support engineer to enhance the delivery team's support for the initial deployment of the capability and assure its enduring support once delivered. This role will predominately be based onsite in Portsmouth at either HMNB Portsmouth or Portsdown Technology Park, therefore the incumbent must have a valid UK driving licence and the means to travel between to the two locations. Remote working may be available as the workload dictates. Key Responsibilities The role of the support engineer is to work direct to the In-Service lead, supporting both logistics and service management whilst maintaining a close link with the Technical Team in their delivery of the capability and the management of assets. The support engineer is to be self-managing to help deliver a high-quality service to support the delivery of the Royal Navy's vision, and their key responsibilities include the following: Support Ensuring the effective and efficient management and resolution of all Incident/Problem or Service Request tickets, including initial triage, resolution or allocation to other Resolvers (NDH(D) Technical team, OEMs, etc) as appropriate. Administering the Change Management process, ensuring all relevant documentation created, maintained and shared as required. Administering the movement of material around the UK and overseas as required. Operating and administering additional Service Management processes as required as the service matures. Deliver Engaging with supply stakeholders to ensure delivery and receipt of all hardware and consumables. Managing assets through initial tagging and recording in both internal and external asset management registers. Coordinating issues/receipts from internal storage to the Technical team for embodiment activity. Updating technical documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with minimal supervision and independently Excellent inter-personal skills, comfortable interacting with stakeholders at all levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within the Royal Navy / Royal Fleet Auxiliary. Working knowledge of the joint supply chain and transportation of classified material. Understanding of VMware vCenter administration (ideally 7.0 and later) Understanding of Dell server hardware and use of iDRAC. Experience in administration of Microsoft Windows 2019, Active Directory Desirable Qualifications Microsoft MCSA Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.