College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Infrastructure Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Infrastructure Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 3 days a week. The Role As an Infrastructure Engineer you will be responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin operations. You will provide technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, you will contribute to strategic projects, mentor junior staff, and act as a subject matter expert across a range of technologies. The Responsibilities Design, implement, and maintain infrastructure solutions including servers, networks, storage, and cloud services. Administer, maintain, and support Windows and Linux servers across physical, virtual, and cloud environments. Act as a technical lead on infrastructure projects and initiatives. Provide 3rd line support and act as an escalation point for complex technical issues. Maintain and support core services such as DNS, DHCP, file systems, and backup solutions. Perform system updates, patching, and configuration management to ensure security and stability The Requirements Extensive experience in infrastructure engineering across on-premises and cloud environments. Strong understanding of system architecture, file systems, and operating system internals. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange). Experience with virtualisation platforms (e.g. VMware, Hyper-V). Solid understanding of networking principles and technologies (LAN/WAN, firewalls, VPNs). Experience with cloud platforms (Azure, AWS) and hybrid environments. Excellent troubleshooting and problem-solving skills. Strong documentation and communication abilities. If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
13/03/2026
Full time
Infrastructure Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Infrastructure Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 3 days a week. The Role As an Infrastructure Engineer you will be responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin operations. You will provide technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, you will contribute to strategic projects, mentor junior staff, and act as a subject matter expert across a range of technologies. The Responsibilities Design, implement, and maintain infrastructure solutions including servers, networks, storage, and cloud services. Administer, maintain, and support Windows and Linux servers across physical, virtual, and cloud environments. Act as a technical lead on infrastructure projects and initiatives. Provide 3rd line support and act as an escalation point for complex technical issues. Maintain and support core services such as DNS, DHCP, file systems, and backup solutions. Perform system updates, patching, and configuration management to ensure security and stability The Requirements Extensive experience in infrastructure engineering across on-premises and cloud environments. Strong understanding of system architecture, file systems, and operating system internals. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange). Experience with virtualisation platforms (e.g. VMware, Hyper-V). Solid understanding of networking principles and technologies (LAN/WAN, firewalls, VPNs). Experience with cloud platforms (Azure, AWS) and hybrid environments. Excellent troubleshooting and problem-solving skills. Strong documentation and communication abilities. If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Infrastructure Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 3 days a week. The Role As an Infrastructure Engineer you will be responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin operations. You will provide technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, you will contribute to strategic projects, mentor junior staff, and act as a subject matter expert across a range of technologies. The Responsibilities Design, implement, and maintain infrastructure solutions including Servers, networks, storage, and cloud services. Administer, maintain, and support Windows and Linux Servers across physical, virtual, and cloud environments. Act as a technical lead on infrastructure projects and initiatives. Provide 3rd line support and act as an escalation point for complex technical issues. Maintain and support core services such as DNS, DHCP, file systems, and backup solutions. Perform system updates, patching, and configuration management to ensure security and stability The Requirements Extensive experience in infrastructure engineering across on-premises and cloud environments. Strong understanding of system architecture, file systems, and operating system internals. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange). Experience with virtualisation platforms (eg VMware, Hyper-V). Solid understanding of networking principles and technologies (LAN/WAN, Firewalls, VPNs). Experience with cloud platforms (Azure, AWS) and hybrid environments. Excellent troubleshooting and problem-solving skills. Strong documentation and communication abilities. If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
13/03/2026
Full time
Infrastructure Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Infrastructure Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 3 days a week. The Role As an Infrastructure Engineer you will be responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin operations. You will provide technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, you will contribute to strategic projects, mentor junior staff, and act as a subject matter expert across a range of technologies. The Responsibilities Design, implement, and maintain infrastructure solutions including Servers, networks, storage, and cloud services. Administer, maintain, and support Windows and Linux Servers across physical, virtual, and cloud environments. Act as a technical lead on infrastructure projects and initiatives. Provide 3rd line support and act as an escalation point for complex technical issues. Maintain and support core services such as DNS, DHCP, file systems, and backup solutions. Perform system updates, patching, and configuration management to ensure security and stability The Requirements Extensive experience in infrastructure engineering across on-premises and cloud environments. Strong understanding of system architecture, file systems, and operating system internals. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange). Experience with virtualisation platforms (eg VMware, Hyper-V). Solid understanding of networking principles and technologies (LAN/WAN, Firewalls, VPNs). Experience with cloud platforms (Azure, AWS) and hybrid environments. Excellent troubleshooting and problem-solving skills. Strong documentation and communication abilities. If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The IT Manager will oversee the technology operations within the energy and natural resources sector, ensuring the efficient functioning of IT systems and infrastructure. This role is based in Hybrid Matlock and requires an individual with a strategic mindset and technical expertise to support and enhance business operations. Client Details The employer is a well-established organisation within the energy and natural resources industry. As a small-sized company, they are committed to maintaining high operational standards and utilising technology to drive efficiency and growth. Description Oversee all IT operations and evaluate them according to established goals. Manage the installation, configuration, and maintenance of IT systems and networks. Troubleshoot and resolve technical issues to minimise downtime. Implement new technology solutions to enhance operational efficiency. Develop and enforce IT policies to ensure data security and compliance. Collaborate with other departments to understand and meet their technology needs. Monitor IT budgets and optimise expenses effectively. Provide leadership and guidance to the IT team. Profile A successful IT Manager should have: Strong technical knowledge of IT systems and networks. Proven experience in managing IT operations within a business environment. Familiarity with the energy and natural resources industry is advantageous. Excellent problem-solving and decision-making skills. Ability to lead and motivate a team to achieve goals. Strong organisational and project management capabilities. Person Specification To be truly successful in this role, you will have: Essential: Proven experience in an IT Manager or similar leadership role. Strong technical knowledge across IT infrastructure, networks, and systems administration. Experience with Microsoft 365, Azure, cloud technologies, and cybersecurity best practices. Strong leadership skills with the ability to manage and motivate a team. Excellent problem-solving skills and ability to manage multiple priorities. Strong knowledge of data protection and IT compliance requirements. Desirable: Relevant professional certifications (eg, ITIL, Microsoft Certified, CompTIA, Prince2). Experience managing IT projects from inception to delivery. Knowledge of ERP systems or other business-critical software. Knowledge of extraction industry Job Offer Competitive salary ranging from £50,000 to £60,000 per annum + Benefits Hybrid working 2 - 3 days in Matlock Permanent position in a growing and stable organisation. Opportunity to work in the energy and natural resources industry in Matlock. Collaborative work environment with a focus on technology-driven solutions. If you are an experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity in Matlock.
13/03/2026
Full time
The IT Manager will oversee the technology operations within the energy and natural resources sector, ensuring the efficient functioning of IT systems and infrastructure. This role is based in Hybrid Matlock and requires an individual with a strategic mindset and technical expertise to support and enhance business operations. Client Details The employer is a well-established organisation within the energy and natural resources industry. As a small-sized company, they are committed to maintaining high operational standards and utilising technology to drive efficiency and growth. Description Oversee all IT operations and evaluate them according to established goals. Manage the installation, configuration, and maintenance of IT systems and networks. Troubleshoot and resolve technical issues to minimise downtime. Implement new technology solutions to enhance operational efficiency. Develop and enforce IT policies to ensure data security and compliance. Collaborate with other departments to understand and meet their technology needs. Monitor IT budgets and optimise expenses effectively. Provide leadership and guidance to the IT team. Profile A successful IT Manager should have: Strong technical knowledge of IT systems and networks. Proven experience in managing IT operations within a business environment. Familiarity with the energy and natural resources industry is advantageous. Excellent problem-solving and decision-making skills. Ability to lead and motivate a team to achieve goals. Strong organisational and project management capabilities. Person Specification To be truly successful in this role, you will have: Essential: Proven experience in an IT Manager or similar leadership role. Strong technical knowledge across IT infrastructure, networks, and systems administration. Experience with Microsoft 365, Azure, cloud technologies, and cybersecurity best practices. Strong leadership skills with the ability to manage and motivate a team. Excellent problem-solving skills and ability to manage multiple priorities. Strong knowledge of data protection and IT compliance requirements. Desirable: Relevant professional certifications (eg, ITIL, Microsoft Certified, CompTIA, Prince2). Experience managing IT projects from inception to delivery. Knowledge of ERP systems or other business-critical software. Knowledge of extraction industry Job Offer Competitive salary ranging from £50,000 to £60,000 per annum + Benefits Hybrid working 2 - 3 days in Matlock Permanent position in a growing and stable organisation. Opportunity to work in the energy and natural resources industry in Matlock. Collaborative work environment with a focus on technology-driven solutions. If you are an experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity in Matlock.
IntaPeople are working with exclusively with a tech-driven insurance services provider that s looking to grow the team. We re hiring an Infrastructure Engineer to join a collaborative team delivering new features and improving an established product. With strong backing and investment in this market, it s a great opportunity to develop your skills and grow your career in a supportive environment. Reporting to the Infrastructure Manager, you will monitor systems to identify performance issues whilst resolving incidents with agreed service levels. The role will be that of a hybrid role, consisting of first, second, and third line support. The Infrastructure Engineer will be carrying out a variety of activities and gain exposure to working on a variety of projects both internally and externally. You will be exposed to several cloud-based technologies and will include some DevOps related functions. Skills: 2-4 (min) years-experience as an Infrastructure Engineer (or similar role) Experience with 1st, 2nd and 3rd line support Experience supporting hardware and software systems Experience or Exposure with Microsoft Azure cloud or/and AWS Responsibilities (at a glance): You will be supporting Azure & V-Sphere estates, back-end systems and services to the business Working within a collaborative team of circa 15 engineers Implement and monitor system alerts to ensure any failures receive immediate attention Identifying new system hardware and software needs Ensure that support tickets are appropriately recorded Aid in the implementation of bought-in hardware and software systems Liaise with the software development team to ensure smooth roll-out of bespoke software systems Maximising availability (uptime) of essential services Schedule upgrades and security backups of hardware and software systems Champion new systems in the business, ensuring all levels of users have appropriate training Ensuring compliance with licensing regulations Ensure the security of the estate is not compromised Work within strict timeframes and escalate incidents within defined timeframes Provision of out of hours/stand by support for scheduled maintenance and system failures Role at a glance: Infrastructure Engineer Salary - £35,000 - £38,000 depending on experience On call bonus after passing probation On call over time paid ontop of salary 25 days annual leave, plus bank holidays plus your Birthday off paid off Cardiff hybrid working (2days onsite on discussed for team collaboration/training) Strong work life balance culture Discount on insurance products were available Modern, collaborative office environment nr central Cardiff Free onsite parking Team lunches/days etc You must have access to your own transport For more information, click APPLY now. Please note, we can not offer sponsorship opportunities to candidates who do not have the ability to work and live within the UK without restriction. Candidates are also to be onsite 2days per week so living in South Wales or a reasonable commute of the office is to be considered.
12/03/2026
Full time
IntaPeople are working with exclusively with a tech-driven insurance services provider that s looking to grow the team. We re hiring an Infrastructure Engineer to join a collaborative team delivering new features and improving an established product. With strong backing and investment in this market, it s a great opportunity to develop your skills and grow your career in a supportive environment. Reporting to the Infrastructure Manager, you will monitor systems to identify performance issues whilst resolving incidents with agreed service levels. The role will be that of a hybrid role, consisting of first, second, and third line support. The Infrastructure Engineer will be carrying out a variety of activities and gain exposure to working on a variety of projects both internally and externally. You will be exposed to several cloud-based technologies and will include some DevOps related functions. Skills: 2-4 (min) years-experience as an Infrastructure Engineer (or similar role) Experience with 1st, 2nd and 3rd line support Experience supporting hardware and software systems Experience or Exposure with Microsoft Azure cloud or/and AWS Responsibilities (at a glance): You will be supporting Azure & V-Sphere estates, back-end systems and services to the business Working within a collaborative team of circa 15 engineers Implement and monitor system alerts to ensure any failures receive immediate attention Identifying new system hardware and software needs Ensure that support tickets are appropriately recorded Aid in the implementation of bought-in hardware and software systems Liaise with the software development team to ensure smooth roll-out of bespoke software systems Maximising availability (uptime) of essential services Schedule upgrades and security backups of hardware and software systems Champion new systems in the business, ensuring all levels of users have appropriate training Ensuring compliance with licensing regulations Ensure the security of the estate is not compromised Work within strict timeframes and escalate incidents within defined timeframes Provision of out of hours/stand by support for scheduled maintenance and system failures Role at a glance: Infrastructure Engineer Salary - £35,000 - £38,000 depending on experience On call bonus after passing probation On call over time paid ontop of salary 25 days annual leave, plus bank holidays plus your Birthday off paid off Cardiff hybrid working (2days onsite on discussed for team collaboration/training) Strong work life balance culture Discount on insurance products were available Modern, collaborative office environment nr central Cardiff Free onsite parking Team lunches/days etc You must have access to your own transport For more information, click APPLY now. Please note, we can not offer sponsorship opportunities to candidates who do not have the ability to work and live within the UK without restriction. Candidates are also to be onsite 2days per week so living in South Wales or a reasonable commute of the office is to be considered.
We are partnering with a Insurance firm to hire an experienced Infrastructure Manager to lead and evolve a modern, cloud-first Microsoft Azure and Microsoft 365 environment. Head of I.T needs someone to support him and take some of the workload from him. This is a hands-on leadership role where you will manage a small, high-performing infrastructure team while remaining technically involved in engineering, escalations, and key projects. You'll play a critical part in ensuring secure, reliable, and scalable platforms that support business-critical operations and a modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure or operations leadership experience Background in ITIL-led service environments Experience managing hybrid/cloud estates and modern workplace technologies Ability to balance strategic thinking with technical execution Insurance or broader financial services experience desirable Why Apply? Cloud-first environment with modern tooling Real ownership and influence over technology direction Flexible hybrid working (1-2 days in the City) Competitive salary and benefits If you're a technically strong Infrastructure leader who enjoys rolling up your sleeves while guiding a team, we'd love to hear from you.
12/03/2026
Full time
We are partnering with a Insurance firm to hire an experienced Infrastructure Manager to lead and evolve a modern, cloud-first Microsoft Azure and Microsoft 365 environment. Head of I.T needs someone to support him and take some of the workload from him. This is a hands-on leadership role where you will manage a small, high-performing infrastructure team while remaining technically involved in engineering, escalations, and key projects. You'll play a critical part in ensuring secure, reliable, and scalable platforms that support business-critical operations and a modern digital workplace. The Role You will: Own the Azure and Microsoft 365 infrastructure strategy and roadmap Lead day-to-day infrastructure operations, service delivery, and BAU support Manage and mentor a small team of engineers Stay hands-on with technical delivery, troubleshooting, and implementations Drive improvements across security, resilience, automation, and performance Lead cloud migrations, modern workplace initiatives, and continuous service improvement Manage third-party vendors, SLAs, and governance Experience Required Strong hands-on experience with Azure, Microsoft 365, Intune, Entra ID (Azure AD), Exchange, and Teams On Prem to cloud migration experience Proven infrastructure or operations leadership experience Background in ITIL-led service environments Experience managing hybrid/cloud estates and modern workplace technologies Ability to balance strategic thinking with technical execution Insurance or broader financial services experience desirable Why Apply? Cloud-first environment with modern tooling Real ownership and influence over technology direction Flexible hybrid working (1-2 days in the City) Competitive salary and benefits If you're a technically strong Infrastructure leader who enjoys rolling up your sleeves while guiding a team, we'd love to hear from you.
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
11/03/2026
Full time
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
Principal Network Architect As a Principal Network Architect , you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams , translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs , including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.)
11/03/2026
Full time
Principal Network Architect As a Principal Network Architect , you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams , translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs , including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.)
CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.) Training CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Benefits Competitive salary Target based commission package Matched pension contributions up to 5% Life Insurance Personal Accident Insurance Private Health Insurance from 2nd anniversary Sickness & Disability income protection from 3rd anniversary On site gym membership at our Kensington Office. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.
11/03/2026
Full time
CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities. As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels. You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness. Key Responsibilities Client Engagement & Consultancy Operate as a trusted advisor for key clients and prospective customers (new logos). Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high-level and detailed technical architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations. Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs align with industry best practices, compliance requirements, and customer governance processes. Pre-Sales, Bids & Commercial Support Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development. Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support. Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority. Collaboration & Delivery Oversight Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases. Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality. Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation. Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI's strategic advantage, improve delivery efficiency, and support growth across key market sectors. Technology Coverage Across a broad and evolving technology landscape, including: Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures Data Centre end to end solutions Routing & switching technologies Network Security, Firewalls, Zero Trust, SASE/SSE Software-defined networking solutions Cloud networking (AWS/Azure/GCP/OCI) - highly desirable Automation, orchestration & Infrastructure-as-Code - desirable What We're Looking For Technical & Professional Expertise Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments. Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking. Experience acting as the final technical authority or Design Authority on complex engagements. Strong background in pre-sales, tender responses, and solution shaping . Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders. Consultancy & Communication Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations. Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations. Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences. Ways of Working Demonstrably collaborative approach when working with sales, engineering, and delivery functions. Self-sufficient, proactive, and comfortable working in high-pressure environments. Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies. Strong commitment to continuous learning and staying ahead of industry advancements. Desirable Certifications & Skills (Certifications not required but advantageous) CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE). Cloud certifications (AWS/Azure/GCP/OCI) Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications) Experience with automation tools (Python, Ansible, Terraform, etc.) Training CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field. Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Benefits Competitive salary Target based commission package Matched pension contributions up to 5% Life Insurance Personal Accident Insurance Private Health Insurance from 2nd anniversary Sickness & Disability income protection from 3rd anniversary On site gym membership at our Kensington Office. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
11/03/2026
Full time
Job summary Are you an experienced Oracle Database specialist ready for your next challenge? Join us as a Lead Database Administrator at the UK Hydrographic Office (UKHO), where your expertise will underpin our mission as a world leading centre for hydrography. You will play a vital role in enhancing the user experience across our organisation. By developing, improving and maintaining the UKHO's database platforms, you will support both our internal services and our commercial product portfolio, all critical to the smooth operation of the UKHO. Working as part of our Enterprise Applications team, you will collaborate closely with the Enterprise Applications Team Manager and team colleagues to deliver technical services to internal customers to enable the wider business. While Oracle will be your primary focus, you'll also contribute to wider systems built on MS SQL Server, PostgreSQL, and cloud hosted platforms. If you're looking to broaden your expertise, we will support you with cross training and ongoing professional development to help you grow your skills across our full technology stack. This is a reserved post and therefore it is essential that you are eligible to hold a reserved post. You will also need to hold and maintain DV clearance, and therefore we encourage you to check your eligibility before applying. This role is part of a team providing 24/7 cover through an on-call rota. Hybrid working This job role can be worked on a hybrid basis, which is an informal, non-contractual and voluntary arrangement, working between the office in Taunton and remotely within the UK. The successful candidate is required to work from the Taunton office 3 days a week, however this is dependent on business need. Job description Lead support and administration of all Oracle databases across development, test and live environments. Apply Oracle expertise to manage and optimise the database estate. Use Windows Server admin skills to support the database infrastructure. Provide technical leadership on projects, designing secure, resilient and high performing data base solutions. Ensure database security, integrity and resilience in line with UKHO policies and SLAs. Day-to-day Responsibilities Deliver day to day support for the UKHO database estate. Plan, implement and manage maintenance activities, patches and upgrades. Diagnose and resolve complex or high risk issues using the appropriate system administration tools within SLAs Analyse and resolve problems, providing long-term solutions to prevent recurrence. Take ownership of business continuity processes, backups, high availability, replication and monitoring. Work closely with technical teams, business stakeholders and third parties to maintain performance, reliability, availability and interoperability. Evaluate, prioritise and work on database related incidents and change requests via the IT Portal. Constantly look for opportunities to improve database build standards, automation and support processes to enhance reliability and efficiency. Support project activities including: Install, configure, integrate, upgrade and test database services for new projects. Act as a subject matter expert with database operations and standards, including the development of complex SQL and tuning of DML code. Work with other DBAs, developers and technical teams to ensure new database platforms meet security guidelines and audit requirements. Maintain system documentation, (standards, procedures, configurations, support materials) and support less experienced colleagues in their use. Person specification Experience You should have extensive experience supporting Oracle 19c including Dataguard, RMAN and OEM Grid with a strong background in designing, implementing and maintaining Oracle database solutions. You will be confident troubleshooting complex operational incidents and performance issues. Experience with MS SQL Server, PostgreSQL or cloud hosted platforms would also be highly beneficial. We are looking for someone who is a strong team player, self-motivated, and proactive, with a focus on delivering high quality solutions that meet UKHO business needs. Essential attributes A strong team player with a focus on delivering high-quality solutions that meet UKHO business needs. A collaborative, self-motivated approach with a positive, proactive attitude. Excellent communication and interpersonal skills, demonstrating professionalism at all times. Ability to understand, analyse and translate complex business requirements into effective technical solutions. Experience contributing to future planning, technology roadmaps and long term improvement initiatives. Strong organisational skills with the ability to prioritise, plan and work independently when needed. Ability to identify problems, evaluate options and implement appropriate solutions. Proven capability to provide technical leadership and guidance to team members. Confident decision making, balancing priorities, constraints and available information. Experience monitoring progress against targets, reporting effectively and taking action to resolve issues. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Working Together Timeline: Advert Closes for applications: 22/03/26 Shortlisting: w/c 23/03/26 Interviews: w/c 13/04/26 Nationality requirements: DV - reserved This is a Ministry of Defence reserved post and open to sole UK nationals only. Successful applicants will require Developed Vetting (DV) and therefore need to have resided in the UK for a minimum of 24 consecutive months within the last 10 years. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only.
Telent Technology Services Limited
City, Birmingham
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
10/03/2026
Full time
Cisco Principal Network Design Engineer - Quinton (Birmingham) - Hybrid Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront of the digital revolution. Key Responsibilities: This role is required to provide complex support to the Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part of a dedicated engineering team providing technical Solutions, Design Architecture and support across modern networks. - Responding to problems escalated via the NRTS/Highways Technology Service desk/NOC and progressing the issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/ customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge - Escalation of product defects to the appropriate Business Division or third parties. - Attendance at customer meetings - Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. - Advocate for the customer during system outages/impairments and priority setting towards Telent for open issues. - Maintain customer satisfaction by assisting providing services that are fully compliant with the KPI. - Deliver support; synchronize and communicate between Technical Support team, NOC, and customer. Ensure proper customer follow-up and escalation. - Facilitate identification of control mechanisms and critical action/recovery paths for system components - Assist on providing Proactive Maintenance by monitoring and anticipating network performance with the result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards the engineering team. - Timely notification anomalies with respect to products and their operational configurations, to avoid known issues in NRTS and National Highways Corporate Network which may have potential operation impact. Analyze if a technical document (procedure, notification) is applicable to the NOC, field O&M and propose Action Plan Key Objectives: - Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs - Support Corp Network project for Cisco ISE, ASA and Umbrella - Provide Network Design and architect responsibilities. - Provide the required Management Information & regular management updates. - Qualitative Input into the appropriate database/s to track and manage standard and bespoke processes. - Designing and implementing new SD-WAN solutions - Monitoring network performance - Producing network support documentation - Create workarounds, solutions, and mitigations for identified issues. - Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. - Implement Approved Configuration Changes. - Obtaining appropriate documentation in connection with the customer's request, as per the defined processes. - Dealing with, monitoring of, or escalation of issues in an appropriate and timely manner, ensuring recording of all relevant details for dissemination into the business. - Attendance at Customer, supplier and Team meetings as required. - Undertake 'Special Projects' or Task / Process ownership, at Managers request, to facilitate self-development. - Analyse the event information for trends and patterns that indicate performance degradation, early indicators of failures, reoccurring events and raise these to Problem Management Team - Supports the Problem Resolution Manager with trend analysis related to proactive Problem Management. - Attend Tier1 & 2 National Highways Corporate sites as and when required necessary. - Take part in the on-call rota to provide out of hours remote support for National Highways NRTS and Corporate LAN Network. Must be able to demonstrate sound technical understanding in several of the following disciplines: - Cisco ISE, ASA, Meraki and Umbrella - these must have skills. - Skills in Cisco switches and routers and Meraki devices - Proficiency in maintenance and firmware upgrades - Knowledge of Infrastructure Security, network management tools, MPLS, SD-WAN, VPN, and routing protocols - Have knowledge of and experience with the data, network and transport layers of communication or networking systems, IPV4/6, TCP, and other emerging protocols. We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
10/03/2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Junior Project Manager Warrington 6 months contract Inside IR35 Hybrid A leading organisation based in the North-West require an Junior Project Manager to manage several exciting Infrastructure, Network, Security and Application focussed projects across 2026. The Junior Project Manager will be involved in various short to medium term projects, which could cover various areas within the Infrastructure, Network, Security, and Applications/Web. Essential Experience for the Junior Project Manager Experience managing Projects through the full project lifecycle. Experience in delivering projects in some of the following areas: Cloud Infrastructure projects Migration Projects Network Project Telephony Projects Security related project delivery Web site / Application focussed projects Experience working in an Agile / Waterfall methodologies Ability to document and translate technical requirements into the live environment Any experience of Smart Sheets or similar Project Management tools would be an advantage Hybrid working 1-2 days per week Inside IR35 Successful management of multiple small to medium sized projects High-quality level stakeholder management essential Experience in working with 3rd party suppliers and technical teams This Junior Project Manager role is an immediate requirement, with interview slots available this week To discuss this exciting Junior Project Management opportunity in more detail, apply now to speak with VIQU IT in confidence. Or reach out to Sarah Owen via the VIQU IT website o Do you know someone great for this Junior Project Management role? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
09/03/2026
Contractor
Junior Project Manager Warrington 6 months contract Inside IR35 Hybrid A leading organisation based in the North-West require an Junior Project Manager to manage several exciting Infrastructure, Network, Security and Application focussed projects across 2026. The Junior Project Manager will be involved in various short to medium term projects, which could cover various areas within the Infrastructure, Network, Security, and Applications/Web. Essential Experience for the Junior Project Manager Experience managing Projects through the full project lifecycle. Experience in delivering projects in some of the following areas: Cloud Infrastructure projects Migration Projects Network Project Telephony Projects Security related project delivery Web site / Application focussed projects Experience working in an Agile / Waterfall methodologies Ability to document and translate technical requirements into the live environment Any experience of Smart Sheets or similar Project Management tools would be an advantage Hybrid working 1-2 days per week Inside IR35 Successful management of multiple small to medium sized projects High-quality level stakeholder management essential Experience in working with 3rd party suppliers and technical teams This Junior Project Manager role is an immediate requirement, with interview slots available this week To discuss this exciting Junior Project Management opportunity in more detail, apply now to speak with VIQU IT in confidence. Or reach out to Sarah Owen via the VIQU IT website o Do you know someone great for this Junior Project Management role? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Are you an Infrastructure Manager with a solid technical background looking for a new role? Sopra Steria's Aerospace, Defence and Security sector is currently recruiting for an Infrastructure Manager to help support a high-performing, key account within the business. The key experience required to be a success in this role would be good interpersonal skills from direct people management to the management of both internal and external stakeholders. The ideal candidate would also have come from a technical background with an understanding of areas including Server, Database, Linux, Backup & Storage and Security. This position will focus on the line management of several technical "Towers" within the account and the relationship and interaction with tower leads as well as the higher echelons of management as well as to interface directly with the account. We are comfortable with a hybrid working arrangement for this role, being based local to hubs in either Stevenage or Portsmouth is ideal. There will also be travel to our office in Newport. Due to the sensitivity of the project, we are only able to progress with candidates eligible for SC clearance. What you'll be doing Oversee day-to-day infrastructure operations. Technical oversight of client back-office systems, such as Windows and Unix Server estates, Storage & Backup technologies, Databases, Identity & Access Management (IAM), and Messaging platforms. Collaborate with Product Delivery Managers and adjacent technical teams on the client side. Ensure adherence to security policies and compliance requirements, including all patching activities. Track improvement ideas, prioritise based on business impact, and present outcomes to stakeholders. Act as a key point of contact for client stakeholders. What You'll bring: Excellent leadership and communication skills. Proven experience working in a client facing role, in particular managing external (Client) stakeholders. Strong people management background with an emphasis on management of technical teams. Exposure to and understanding of key technical elements including Linux, VMware, Monitoring (Check MK), Databases (MongoDB), Vulnerability management. Working knowledge of ITIL processes and modern infrastructure management practices. It would be great if you had: Experience with Automation for patching, compliance and configuration drift mediation. Technical qualifications in relevant areas. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment type: Full-time, permanent. Location: Hybrid working with travel to offices in Stevenage, Portsmouth and Newport. Security Clearance level: SC. Internal Recruiter: Olly Walker. Salary: Negotiable depending on experience. Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida the UK's largest Diversity and Inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
04/03/2026
Full time
Are you an Infrastructure Manager with a solid technical background looking for a new role? Sopra Steria's Aerospace, Defence and Security sector is currently recruiting for an Infrastructure Manager to help support a high-performing, key account within the business. The key experience required to be a success in this role would be good interpersonal skills from direct people management to the management of both internal and external stakeholders. The ideal candidate would also have come from a technical background with an understanding of areas including Server, Database, Linux, Backup & Storage and Security. This position will focus on the line management of several technical "Towers" within the account and the relationship and interaction with tower leads as well as the higher echelons of management as well as to interface directly with the account. We are comfortable with a hybrid working arrangement for this role, being based local to hubs in either Stevenage or Portsmouth is ideal. There will also be travel to our office in Newport. Due to the sensitivity of the project, we are only able to progress with candidates eligible for SC clearance. What you'll be doing Oversee day-to-day infrastructure operations. Technical oversight of client back-office systems, such as Windows and Unix Server estates, Storage & Backup technologies, Databases, Identity & Access Management (IAM), and Messaging platforms. Collaborate with Product Delivery Managers and adjacent technical teams on the client side. Ensure adherence to security policies and compliance requirements, including all patching activities. Track improvement ideas, prioritise based on business impact, and present outcomes to stakeholders. Act as a key point of contact for client stakeholders. What You'll bring: Excellent leadership and communication skills. Proven experience working in a client facing role, in particular managing external (Client) stakeholders. Strong people management background with an emphasis on management of technical teams. Exposure to and understanding of key technical elements including Linux, VMware, Monitoring (Check MK), Databases (MongoDB), Vulnerability management. Working knowledge of ITIL processes and modern infrastructure management practices. It would be great if you had: Experience with Automation for patching, compliance and configuration drift mediation. Technical qualifications in relevant areas. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment type: Full-time, permanent. Location: Hybrid working with travel to offices in Stevenage, Portsmouth and Newport. Security Clearance level: SC. Internal Recruiter: Olly Walker. Salary: Negotiable depending on experience. Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida the UK's largest Diversity and Inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
IT Programme Manager (Defence) Salary up to £80,000 depending on experience Bristol based, hybrid working available Good pension and private medical cover DV clearance sponsorship available ABOUT THE CLIENT Our client is a well-established technology organisation delivering secure IT and cyber capability into the UK Defence sector. They support complex, high value programmes across infrastructure, networking and security environments that underpin critical operations. Due to continued growth in their Defence portfolio, they are looking to appoint an experienced IT Programme Manager to strengthen their delivery leadership team. THE BENEFITS Salary up to £80,000 depending on experience Flexible hybrid working Long term, high impact Defence programmes Opportunity to undergo DV security clearance THE IT PROGRAMME MANAGER ROLE As IT Programme Manager, you will lead complex Defence IT programmes from initiation through to transition into business as usual. You will oversee governance, risk, financial performance and benefits realisation, ensuring alignment to strategic objectives. You will operate confidently within senior management forums and board level settings, acting as the key interface between IT, secure operations and business stakeholders. The focus will be broad IT delivery, including infrastructure, networking and cyber security projects rather than purely software engineering programmes. IT PROGRAMME MANAGER ESSENTIAL SKILLS Minimum 5 years' experience operating at IT Programme Manager level Strong IT background across infrastructure, networking and cyber security environments Proven track record delivering complex IT programmes end to end Comfortable presenting within senior leadership and board level forums Experience working within structured delivery methodologies such as PRINCE2 or Agile Sole British National, eligible and willing to undergo DV clearance Local to Bristol or able to commute regularly TO BE CONSIDERED: Please either apply through this advert or emailing me directly via . For further information please call me: / . By applying for this role, you give express consent for us to process and submit, subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Programme Manager, Defence, Infrastructure, Networking, Cyber Security, DV Eligible, Bristol, Stakeholder Management, Governance, NSD
03/03/2026
Full time
IT Programme Manager (Defence) Salary up to £80,000 depending on experience Bristol based, hybrid working available Good pension and private medical cover DV clearance sponsorship available ABOUT THE CLIENT Our client is a well-established technology organisation delivering secure IT and cyber capability into the UK Defence sector. They support complex, high value programmes across infrastructure, networking and security environments that underpin critical operations. Due to continued growth in their Defence portfolio, they are looking to appoint an experienced IT Programme Manager to strengthen their delivery leadership team. THE BENEFITS Salary up to £80,000 depending on experience Flexible hybrid working Long term, high impact Defence programmes Opportunity to undergo DV security clearance THE IT PROGRAMME MANAGER ROLE As IT Programme Manager, you will lead complex Defence IT programmes from initiation through to transition into business as usual. You will oversee governance, risk, financial performance and benefits realisation, ensuring alignment to strategic objectives. You will operate confidently within senior management forums and board level settings, acting as the key interface between IT, secure operations and business stakeholders. The focus will be broad IT delivery, including infrastructure, networking and cyber security projects rather than purely software engineering programmes. IT PROGRAMME MANAGER ESSENTIAL SKILLS Minimum 5 years' experience operating at IT Programme Manager level Strong IT background across infrastructure, networking and cyber security environments Proven track record delivering complex IT programmes end to end Comfortable presenting within senior leadership and board level forums Experience working within structured delivery methodologies such as PRINCE2 or Agile Sole British National, eligible and willing to undergo DV clearance Local to Bristol or able to commute regularly TO BE CONSIDERED: Please either apply through this advert or emailing me directly via . For further information please call me: / . By applying for this role, you give express consent for us to process and submit, subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Programme Manager, Defence, Infrastructure, Networking, Cyber Security, DV Eligible, Bristol, Stakeholder Management, Governance, NSD
IT Programme Manager - Defence Location : Bristol Salary : 65,600 to 79,946 Hybrid We are seeking an IT Programme Manager to strategically identify, plan, and coordinate a set of related projects and activities in support of specific business strategies and objectives. This high-level, strategic role focuses on realising business benefits through the successful completion of complex programmes, managing exceptions, monitoring progress, and ensuring alignment to business objectives. Day-to-day of the role: Plan, direct, and coordinate activities to manage and implement a programme from initiation to final operational transition, utilising established programme methodologies. Develop and maintain programme vision, roadmap, definition document, and plan in agreement with the senior responsible owner. Schedule, monitor, and report on programme-related activities, establishing effective governance and risk management frameworks. Manage programme interdependencies in support of specific business strategies and objectives, ensuring programmes are managed to realise agreed business benefits within set timescales. Lead the development of comprehensive stakeholder management strategies and plans, establishing and building long-term, strategic relationships with key stakeholders to support programme delivery and associated change initiatives. Required Skills & Qualifications: APM Managing Successful Programmes qualification (or equivalent) with a minimum of 3-5 years relevant experience as a Programme Manager. Proven track record managing large, complex IT projects and programmes from start to finish. Experience leading multiple project teams, mentoring, and driving strategic initiatives. Good all round IT knowledge with a focus on IT projects like networking, infrastructure, cyber security Strong stakeholder management and relationship management skills, with the ability to negotiate and influence senior leaders, technical specialists, and system users. Excellent leadership and communication skills, both verbal and written, with the ability to communicate effectively with both technical and non-technical colleagues at all levels. If you are interested in this position, please apply online or for more information please contact me on
03/03/2026
Full time
IT Programme Manager - Defence Location : Bristol Salary : 65,600 to 79,946 Hybrid We are seeking an IT Programme Manager to strategically identify, plan, and coordinate a set of related projects and activities in support of specific business strategies and objectives. This high-level, strategic role focuses on realising business benefits through the successful completion of complex programmes, managing exceptions, monitoring progress, and ensuring alignment to business objectives. Day-to-day of the role: Plan, direct, and coordinate activities to manage and implement a programme from initiation to final operational transition, utilising established programme methodologies. Develop and maintain programme vision, roadmap, definition document, and plan in agreement with the senior responsible owner. Schedule, monitor, and report on programme-related activities, establishing effective governance and risk management frameworks. Manage programme interdependencies in support of specific business strategies and objectives, ensuring programmes are managed to realise agreed business benefits within set timescales. Lead the development of comprehensive stakeholder management strategies and plans, establishing and building long-term, strategic relationships with key stakeholders to support programme delivery and associated change initiatives. Required Skills & Qualifications: APM Managing Successful Programmes qualification (or equivalent) with a minimum of 3-5 years relevant experience as a Programme Manager. Proven track record managing large, complex IT projects and programmes from start to finish. Experience leading multiple project teams, mentoring, and driving strategic initiatives. Good all round IT knowledge with a focus on IT projects like networking, infrastructure, cyber security Strong stakeholder management and relationship management skills, with the ability to negotiate and influence senior leaders, technical specialists, and system users. Excellent leadership and communication skills, both verbal and written, with the ability to communicate effectively with both technical and non-technical colleagues at all levels. If you are interested in this position, please apply online or for more information please contact me on
Role: Solutions Architect Hybrid: 3 days in Office / 2 days home / Client Visits Location: South East Salary/Package: £50k - £65K + Bonuses + Benefits 25 Days Holiday and rising (plus bank holidays) Bupa Cash Plan Discounted Gym Membership Cycle Scheme Electric Vehicle Scheme Ability to Buy & Sell Holiday Paid Charity Day Flexible working (WFH incentives) Free Car Parking Company Our Client is one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They are also ranked as the Technology Company to Work For in the UK, reflecting their culture, their people, and their commitment to being an employer of choice. As a privately owned business they continue to achieve year on year growth, anchored by their expertise in IT security, cloud, and managed services. They have earned multiple industry awards showcasing their our reputation for technical excellence and innovation. They believe in working hard and celebrating success equally. Their people are at the heart of everything they do- they invest in their development, support progression from within, and consistently go above and beyond to create an environment where individuals can thrive both professionally and personally. Primary Purpose Our Client IT is looking for a talented and ambitious Solutions Engineer to join our high-performing Solutions Engineering team. Reporting directly to the Head of Solutions Engineering, you will play a key role in supporting our customers and sales organisation by designing, articulating, and validating technical solutions across a broad range of technologies. In this client-facing role, you will work closely with the sales team to attend customer meetings, understand business challenges, and help shape solutions that deliver measurable value. You will be responsible for delivering technical pre-sales support, producing proposals and solution designs, and providing clear, confident technical guidance throughout the sales cycle. You will also contribute to product demonstrations, workshops, and webinars-helping to showcase the clients expertise and differentiate our services in the market. Collaboration is central to this role: you will work alongside technical specialists, project teams, and account managers to ensure solutions are accurate, scalable, and aligned with best practice. The ideal candidate brings hands-on consultancy or pre-sales experience across technologies such as firewalls, network security, Microsoft 365, Microsoft Azure, servers, storage, backup, networking, and disaster recovery/business continuity. This is an exciting opportunity for someone who is both technically strong and commercially aware, and who enjoys working directly with customers to solve real business problems. Key Responsibilities Deliver both chargeable and free-of-charge Technical Pre-Sales Services to new and existing customers. Build strong technical relationships with prospects and existing clients, acting as a trusted adviser throughout engagements. Support the Sales Team by providing customer-facing technical expertise during meetings, discovery sessions, and opportunity qualification. Deliver clear and engaging product presentations and demonstrations, and support internal and external customer-facing events and webinars. Design and deliver custom demonstrations and Proofs of Concept (POCs) to validate proposed solutions. Evaluate and compare competitive products to recommend the most advantageous solution for each customer. Contribute to the specification of technical solutions and assist in producing high-quality proposals, scopes of work, and tender responses. Skills and Expertise Requirements Technical consultancy, pre-sales, or customer-facing project delivery experience within an MSP or IT reseller (essential). Proven experience across IT infrastructure and IT services technologies. Strong proposal and tender-writing skills, with the ability to produce high-quality customer-facing documentation. Formal technical qualifications in one or more of the following: Cisco, Fortinet, VMware, Sophos, Microsoft, N-Able, Mimecast, Barracuda, or similar industry-recognised certifications desirable. Strong commercial acumen with the ability to balance technical depth and business value. Excellent presentation and demonstration skills. Exceptional organisational and time-management capabilities. Strong listening skills with the ability to understand and translate customer requirements. Ability to explain and present technical solutions clearly to both technical and non-technical audiences. Excellent relationship-building skills with a natural affinity for working alongside both sales and technical teams. Based in the UK and willing to travel as required. Full, clean UK driving licence. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
03/03/2026
Full time
Role: Solutions Architect Hybrid: 3 days in Office / 2 days home / Client Visits Location: South East Salary/Package: £50k - £65K + Bonuses + Benefits 25 Days Holiday and rising (plus bank holidays) Bupa Cash Plan Discounted Gym Membership Cycle Scheme Electric Vehicle Scheme Ability to Buy & Sell Holiday Paid Charity Day Flexible working (WFH incentives) Free Car Parking Company Our Client is one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They are also ranked as the Technology Company to Work For in the UK, reflecting their culture, their people, and their commitment to being an employer of choice. As a privately owned business they continue to achieve year on year growth, anchored by their expertise in IT security, cloud, and managed services. They have earned multiple industry awards showcasing their our reputation for technical excellence and innovation. They believe in working hard and celebrating success equally. Their people are at the heart of everything they do- they invest in their development, support progression from within, and consistently go above and beyond to create an environment where individuals can thrive both professionally and personally. Primary Purpose Our Client IT is looking for a talented and ambitious Solutions Engineer to join our high-performing Solutions Engineering team. Reporting directly to the Head of Solutions Engineering, you will play a key role in supporting our customers and sales organisation by designing, articulating, and validating technical solutions across a broad range of technologies. In this client-facing role, you will work closely with the sales team to attend customer meetings, understand business challenges, and help shape solutions that deliver measurable value. You will be responsible for delivering technical pre-sales support, producing proposals and solution designs, and providing clear, confident technical guidance throughout the sales cycle. You will also contribute to product demonstrations, workshops, and webinars-helping to showcase the clients expertise and differentiate our services in the market. Collaboration is central to this role: you will work alongside technical specialists, project teams, and account managers to ensure solutions are accurate, scalable, and aligned with best practice. The ideal candidate brings hands-on consultancy or pre-sales experience across technologies such as firewalls, network security, Microsoft 365, Microsoft Azure, servers, storage, backup, networking, and disaster recovery/business continuity. This is an exciting opportunity for someone who is both technically strong and commercially aware, and who enjoys working directly with customers to solve real business problems. Key Responsibilities Deliver both chargeable and free-of-charge Technical Pre-Sales Services to new and existing customers. Build strong technical relationships with prospects and existing clients, acting as a trusted adviser throughout engagements. Support the Sales Team by providing customer-facing technical expertise during meetings, discovery sessions, and opportunity qualification. Deliver clear and engaging product presentations and demonstrations, and support internal and external customer-facing events and webinars. Design and deliver custom demonstrations and Proofs of Concept (POCs) to validate proposed solutions. Evaluate and compare competitive products to recommend the most advantageous solution for each customer. Contribute to the specification of technical solutions and assist in producing high-quality proposals, scopes of work, and tender responses. Skills and Expertise Requirements Technical consultancy, pre-sales, or customer-facing project delivery experience within an MSP or IT reseller (essential). Proven experience across IT infrastructure and IT services technologies. Strong proposal and tender-writing skills, with the ability to produce high-quality customer-facing documentation. Formal technical qualifications in one or more of the following: Cisco, Fortinet, VMware, Sophos, Microsoft, N-Able, Mimecast, Barracuda, or similar industry-recognised certifications desirable. Strong commercial acumen with the ability to balance technical depth and business value. Excellent presentation and demonstration skills. Exceptional organisational and time-management capabilities. Strong listening skills with the ability to understand and translate customer requirements. Ability to explain and present technical solutions clearly to both technical and non-technical audiences. Excellent relationship-building skills with a natural affinity for working alongside both sales and technical teams. Based in the UK and willing to travel as required. Full, clean UK driving licence. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Advert: Technology Governance Manager - £60,000 + Benefits Location: Warwick / Hybrid 2days p/w We are looking for an experienced Technology Governance Manager to lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with key regulatory and accreditation standards including ISO 27001 and Cyber Essentials Plus. This role requires a proactive, structured individual who can engage stakeholders, simplify complex governance requirements, and embed a strong culture of secure, risk aware decision making across the function. Key Responsibilities Technology Governance & Controls Develop, maintain, and continuously improve the technology governance framework. Embed a culture of secure by design and risk aware decision making. Own and maintain Technology policies, standards, and procedures, ensuring compliance with ISO 27001, CE+ and other regulatory requirements. Provide guidance and practical support on policy interpretation and governance matters. Lead governance input for customer bids, ensuring the strongest possible position. Own and maintain the Technology Disaster Recovery plan and ensure regular reviews and testing. Streamline governance processes to reduce unnecessary burden while maintaining compliance. Technology Risk Management Manage and maintain the Technology Risk Register. Identify, assess, and prioritise risks across systems, suppliers, and services. Track mitigation actions and provide clear reporting to senior leadership on the risk posture. Change Governance Manage and oversee technology change processes across service, infrastructure, and solutions. Ensure effective risk based assessment of changes, balancing delivery velocity and risk control. Cyber & Information Security Work closely with the Information Security Manager / Data Protection Officer to align technology and security policies. Ensure operational controls support ISO 27001, CE+ and broader security requirements. Promote best practice in access control, monitoring, configuration and data protection. Audit & Compliance Coordinate internal and external audits and certification activities. Provide structured compliance reporting for internal and external stakeholders including shareholders, insurers and customers. Monitor and assess vendor performance relating to technology risk and security. About You We are seeking someone with strong expertise in technology governance, risk, and cybersecurity alongside excellent communication and stakeholder management skills. You will be confident working independently, influencing decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/private medical desirable). Ability to identify service improvements and drive operational excellence. Desirable Experience managing staff. Experience working with IT infrastructure teams. Our Values You will be expected to champion and model our organisational values: Collaboration working in partnership and valuing expertise. Excellence uncompromising focus on quality, compassion, dignity and respect. Learning continuous improvement and development. Efficiency using resources intelligently to improve patient outcomes. What We Offer The opportunity to shape and influence an evolving governance landscape. A collaborative environment focused on improvement and quality. Professional development aligned to industry-recognised standards.
03/03/2026
Full time
Job Advert: Technology Governance Manager - £60,000 + Benefits Location: Warwick / Hybrid 2days p/w We are looking for an experienced Technology Governance Manager to lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with key regulatory and accreditation standards including ISO 27001 and Cyber Essentials Plus. This role requires a proactive, structured individual who can engage stakeholders, simplify complex governance requirements, and embed a strong culture of secure, risk aware decision making across the function. Key Responsibilities Technology Governance & Controls Develop, maintain, and continuously improve the technology governance framework. Embed a culture of secure by design and risk aware decision making. Own and maintain Technology policies, standards, and procedures, ensuring compliance with ISO 27001, CE+ and other regulatory requirements. Provide guidance and practical support on policy interpretation and governance matters. Lead governance input for customer bids, ensuring the strongest possible position. Own and maintain the Technology Disaster Recovery plan and ensure regular reviews and testing. Streamline governance processes to reduce unnecessary burden while maintaining compliance. Technology Risk Management Manage and maintain the Technology Risk Register. Identify, assess, and prioritise risks across systems, suppliers, and services. Track mitigation actions and provide clear reporting to senior leadership on the risk posture. Change Governance Manage and oversee technology change processes across service, infrastructure, and solutions. Ensure effective risk based assessment of changes, balancing delivery velocity and risk control. Cyber & Information Security Work closely with the Information Security Manager / Data Protection Officer to align technology and security policies. Ensure operational controls support ISO 27001, CE+ and broader security requirements. Promote best practice in access control, monitoring, configuration and data protection. Audit & Compliance Coordinate internal and external audits and certification activities. Provide structured compliance reporting for internal and external stakeholders including shareholders, insurers and customers. Monitor and assess vendor performance relating to technology risk and security. About You We are seeking someone with strong expertise in technology governance, risk, and cybersecurity alongside excellent communication and stakeholder management skills. You will be confident working independently, influencing decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/private medical desirable). Ability to identify service improvements and drive operational excellence. Desirable Experience managing staff. Experience working with IT infrastructure teams. Our Values You will be expected to champion and model our organisational values: Collaboration working in partnership and valuing expertise. Excellence uncompromising focus on quality, compassion, dignity and respect. Learning continuous improvement and development. Efficiency using resources intelligently to improve patient outcomes. What We Offer The opportunity to shape and influence an evolving governance landscape. A collaborative environment focused on improvement and quality. Professional development aligned to industry-recognised standards.
Job Advert: Technology Governance Manager - £60,000 + Benefits Location: Warwick / Hybrid 2days p/w We are looking for an experienced Technology Governance Manager to lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with key regulatory and accreditation standards including ISO 27001 and Cyber Essentials Plus. This role requires a proactive, structured individual who can engage stakeholders, simplify complex governance requirements, and embed a strong culture of secure, risk aware decision making across the function. Key Responsibilities Technology Governance & Controls Develop, maintain, and continuously improve the technology governance framework. Embed a culture of "secure by design" and risk aware decision making. Own and maintain Technology policies, standards, and procedures, ensuring compliance with ISO 27001, CE+ and other regulatory requirements. Provide guidance and practical support on policy interpretation and governance matters. Lead governance input for customer bids, ensuring the strongest possible position. Own and maintain the Technology Disaster Recovery plan and ensure regular reviews and testing. Streamline governance processes to reduce unnecessary burden while maintaining compliance. Technology Risk Management Manage and maintain the Technology Risk Register. Identify, assess, and prioritise risks across systems, suppliers, and services. Track mitigation actions and provide clear reporting to senior leadership on the risk posture. Change Governance Manage and oversee technology change processes across service, infrastructure, and solutions. Ensure effective risk based assessment of changes, balancing delivery velocity and risk control. Cyber & Information Security Work closely with the Information Security Manager / Data Protection Officer to align technology and security policies. Ensure operational controls support ISO 27001, CE+ and broader security requirements. Promote best practice in access control, monitoring, configuration and data protection. Audit & Compliance Coordinate internal and external audits and certification activities. Provide structured compliance reporting for internal and external stakeholders including shareholders, insurers and customers. Monitor and assess vendor performance relating to technology risk and security. About You We are seeking someone with strong expertise in technology governance, risk, and cybersecurity alongside excellent communication and stakeholder management skills. You will be confident working independently, influencing decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/private medical desirable). Ability to identify service improvements and drive operational excellence. Desirable Experience managing staff. Experience working with IT infrastructure teams. Our Values You will be expected to champion and model our organisational values: Collaboration - working in partnership and valuing expertise. Excellence - uncompromising focus on quality, compassion, dignity and respect. Learning - continuous improvement and development. Efficiency - using resources intelligently to improve patient outcomes.
03/03/2026
Full time
Job Advert: Technology Governance Manager - £60,000 + Benefits Location: Warwick / Hybrid 2days p/w We are looking for an experienced Technology Governance Manager to lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with key regulatory and accreditation standards including ISO 27001 and Cyber Essentials Plus. This role requires a proactive, structured individual who can engage stakeholders, simplify complex governance requirements, and embed a strong culture of secure, risk aware decision making across the function. Key Responsibilities Technology Governance & Controls Develop, maintain, and continuously improve the technology governance framework. Embed a culture of "secure by design" and risk aware decision making. Own and maintain Technology policies, standards, and procedures, ensuring compliance with ISO 27001, CE+ and other regulatory requirements. Provide guidance and practical support on policy interpretation and governance matters. Lead governance input for customer bids, ensuring the strongest possible position. Own and maintain the Technology Disaster Recovery plan and ensure regular reviews and testing. Streamline governance processes to reduce unnecessary burden while maintaining compliance. Technology Risk Management Manage and maintain the Technology Risk Register. Identify, assess, and prioritise risks across systems, suppliers, and services. Track mitigation actions and provide clear reporting to senior leadership on the risk posture. Change Governance Manage and oversee technology change processes across service, infrastructure, and solutions. Ensure effective risk based assessment of changes, balancing delivery velocity and risk control. Cyber & Information Security Work closely with the Information Security Manager / Data Protection Officer to align technology and security policies. Ensure operational controls support ISO 27001, CE+ and broader security requirements. Promote best practice in access control, monitoring, configuration and data protection. Audit & Compliance Coordinate internal and external audits and certification activities. Provide structured compliance reporting for internal and external stakeholders including shareholders, insurers and customers. Monitor and assess vendor performance relating to technology risk and security. About You We are seeking someone with strong expertise in technology governance, risk, and cybersecurity alongside excellent communication and stakeholder management skills. You will be confident working independently, influencing decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/private medical desirable). Ability to identify service improvements and drive operational excellence. Desirable Experience managing staff. Experience working with IT infrastructure teams. Our Values You will be expected to champion and model our organisational values: Collaboration - working in partnership and valuing expertise. Excellence - uncompromising focus on quality, compassion, dignity and respect. Learning - continuous improvement and development. Efficiency - using resources intelligently to improve patient outcomes.
IT Support Operator Location: Cardiff Gate (2-3 days p/week in the office) Hours: 35 hours per week (shift pattern between 8:00am 5:00pm) The Role An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team. You ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations. Key Responsibilities Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user accounts and permissions (Active Directory / M365) Escalate complex incidents to specialist IT teams where required Maintain accurate ticket documentation and update knowledge articles Promote IT security best practice and support users with guidance Assist with device deployments, project work and occasional organisational events Technology Environment Windows 11 Microsoft 365 Active Directory SCCM Microsoft Endpoint Manager / Intune Android devices Remote support tools About You Experience working in an IT Service Desk or technical support role Strong customer service and communication skills Comfortable supporting non-technical users Good troubleshooting and problem-solving ability Able to manage multiple priorities in a busy support environment Understanding of IT security and data protection principles Working Arrangements 35-hour working week with shifts between 8am and 5pm Hybrid role but may be 5 days p/week intially in Cardiff Occasional UK travel and overnight stays may be required
02/03/2026
Contractor
IT Support Operator Location: Cardiff Gate (2-3 days p/week in the office) Hours: 35 hours per week (shift pattern between 8:00am 5:00pm) The Role An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team. You ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations. Key Responsibilities Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user accounts and permissions (Active Directory / M365) Escalate complex incidents to specialist IT teams where required Maintain accurate ticket documentation and update knowledge articles Promote IT security best practice and support users with guidance Assist with device deployments, project work and occasional organisational events Technology Environment Windows 11 Microsoft 365 Active Directory SCCM Microsoft Endpoint Manager / Intune Android devices Remote support tools About You Experience working in an IT Service Desk or technical support role Strong customer service and communication skills Comfortable supporting non-technical users Good troubleshooting and problem-solving ability Able to manage multiple priorities in a busy support environment Understanding of IT security and data protection principles Working Arrangements 35-hour working week with shifts between 8am and 5pm Hybrid role but may be 5 days p/week intially in Cardiff Occasional UK travel and overnight stays may be required
