Military IDVA (Training Specialism) - Wiltshire Ref. FDI26/05W: To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: General Overview FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Open Doors is our Armed Forces Covenant Trust training programme for the military around understanding domestic abuse, sexual violence and stalking, with a focus on those who cause harm. The programme supports military leaders and medical personnel to identify harmful behaviours, hold early conversations and refer to the right specialist support if needed. This varied and rewarding role involves delivering training to large groups of military and medical personnel, as well as providing trauma responsive advice and support to military partners. Additionally, you will be working as part of our wider IDVA team, and will hold your own caseload of high risk support to victims, whilst working alongside behaviour change practitioners delivering interventions to those who harm. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi agency meetings and other deliverables. This role is a fixed term position until 30th September 2027 and may include evening and weekend work when required. Key Responsibilities Training Delivery Deliver our high-quality 'Free from Fear' Armed Forces Covenant Trust funded training programme for military leaders, focused on identifying and supporting personnel who are causing harm in their relationships. Demonstrate confidence and ability in public speaking and delivering content to a large and varied audience across the armed forces. Offer advice, guidance and emotional and practical support to leadership roles, including medical staff, to identify and appropriately manage persons causing harm using a trauma informed approach. Confident delivering interactive face to face, online and blended training sessions. Able to recognise how to adapt content for different audiences (staff, volunteers, peer mentors, partner agencies). To use inclusive, trauma informed and accessible learning methods. Able to manage group dynamics, emotional material, and challenging conversations. Co facilitating sessions with people with lived experience where appropriate. Working with Vulnerable People and Risk Management Provide a trauma responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviours. Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit. Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking. Support people seeking our support with military backgrounds using knowledge and experience of culture and engagement with the armed forces. Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice. Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety. Make safeguarding referrals to appropriate agencies including Children's Social Care, Adult Social Care, mental health crisis teams, and MARAC. Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions. Manage and support service users via telephone of all risk levels in line with service values. Safeguard the health and welfare of service users and their families at all times. Team and Multi Agency Working To be the advisory point of contact for colleagues across all areas of our support offer, and external colleagues across the armed forces and veteran services. Offer professional advice and support to multi agency partners and stakeholders. Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding. Make referrals to and maintain positive working relationships with external agencies. Feedback information related to service users' needs, risk concerns, and trends to the appropriate team manager. Support and grow our engagement and contact with the armed forces and veteran communities. Support effective team operations with a proactive, flexible approach, including covering for staff absences. Administrative and Operational Duties Provide a responsive support service with high quality customer care. Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate. Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments. Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information. Assist with monitoring and evaluation procedures and contribute to the production of reports. Application To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: . There is no specific closing date for this role and the vacancy will close once a suitable candidate is found, so early applications are encouraged. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. hours: 22.5 - 37 hours per week; part time or full time roles available
04/05/2026
Full time
Military IDVA (Training Specialism) - Wiltshire Ref. FDI26/05W: To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: General Overview FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Open Doors is our Armed Forces Covenant Trust training programme for the military around understanding domestic abuse, sexual violence and stalking, with a focus on those who cause harm. The programme supports military leaders and medical personnel to identify harmful behaviours, hold early conversations and refer to the right specialist support if needed. This varied and rewarding role involves delivering training to large groups of military and medical personnel, as well as providing trauma responsive advice and support to military partners. Additionally, you will be working as part of our wider IDVA team, and will hold your own caseload of high risk support to victims, whilst working alongside behaviour change practitioners delivering interventions to those who harm. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi agency meetings and other deliverables. This role is a fixed term position until 30th September 2027 and may include evening and weekend work when required. Key Responsibilities Training Delivery Deliver our high-quality 'Free from Fear' Armed Forces Covenant Trust funded training programme for military leaders, focused on identifying and supporting personnel who are causing harm in their relationships. Demonstrate confidence and ability in public speaking and delivering content to a large and varied audience across the armed forces. Offer advice, guidance and emotional and practical support to leadership roles, including medical staff, to identify and appropriately manage persons causing harm using a trauma informed approach. Confident delivering interactive face to face, online and blended training sessions. Able to recognise how to adapt content for different audiences (staff, volunteers, peer mentors, partner agencies). To use inclusive, trauma informed and accessible learning methods. Able to manage group dynamics, emotional material, and challenging conversations. Co facilitating sessions with people with lived experience where appropriate. Working with Vulnerable People and Risk Management Provide a trauma responsive service to individuals of all ages and risk levels who have been affected by domestic abuse, sexual violence and stalking including those with harmful behaviours. Demonstrate specialist knowledge of domestic abuse, sexual violence, stalking and behaviour change including the associated risks to victims, perpetrators, and the wider family unit. Offer advice, guidance, and emotional and practical support to individuals of all ages and risk levels affected by domestic abuse, sexual violence and stalking. Support people seeking our support with military backgrounds using knowledge and experience of culture and engagement with the armed forces. Assess, manage, review risks to service users, using tools such as the DASH risk assessment, SOAG and RIC. Providing risk reduction and safety planning advice. Respond to emergencies and crisis situations, including suicidal ideation and the need to access a place of safety. Make safeguarding referrals to appropriate agencies including Children's Social Care, Adult Social Care, mental health crisis teams, and MARAC. Work sensitively with service users to share and explain MARAC outcomes and other safeguarding decisions. Manage and support service users via telephone of all risk levels in line with service values. Safeguard the health and welfare of service users and their families at all times. Team and Multi Agency Working To be the advisory point of contact for colleagues across all areas of our support offer, and external colleagues across the armed forces and veteran services. Offer professional advice and support to multi agency partners and stakeholders. Work closely with statutory and voluntary agencies to enhance safety, support and safeguarding. Make referrals to and maintain positive working relationships with external agencies. Feedback information related to service users' needs, risk concerns, and trends to the appropriate team manager. Support and grow our engagement and contact with the armed forces and veteran communities. Support effective team operations with a proactive, flexible approach, including covering for staff absences. Administrative and Operational Duties Provide a responsive support service with high quality customer care. Answer telephone calls, respond to voicemails and referrals, and carry out triage, assessments and action as appropriate. Assist with referral processes and early interventions, including contacting other agencies and coordinating appointments. Maintain accurate, timely, and confidential written and digital records, including identifying service user needs and risk information. Assist with monitoring and evaluation procedures and contribute to the production of reports. Application To apply for this role, please download and read the full job description/person specification and if you feel you meet the criteria, please download an application form and return it, along with the optional equality monitoring form, to: . There is no specific closing date for this role and the vacancy will close once a suitable candidate is found, so early applications are encouraged. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. hours: 22.5 - 37 hours per week; part time or full time roles available
Job Title: Test Automation Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Test Automation Manager we typically work hand in hand with our clients to develop new Quality Engineering strategies or improve their existing processes. To do this, we need experienced, capable Quality Engineers who can both deploy their own mastery to get things done hands on and successfully lead others in doing so. The nature of our work varies from client to client so there will be lots of opportunities to experience new domains and new stacks. Our team is dedicated to applying great engineering to get great outcomes. Our engineers stand out by keeping one eye on value at all times, and by proposing thoughtful solutions that get the job done efficiently and with low complexity. You'd be a key advocate for this approach within a team. Beyond client work, our engineers are essential contributors to our internal and regional Quality Engineering communities. There are many opportunities to get involved and help shape conversations around topics you're interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. We are looking for experience in the following skills: You have many years experience leading a team and growing the careers of team members You've spent several years defining and implementing modern Quality Engineering concepts including automated testing You are still actively testing and writing code; the role will require this in addition to your role defining strategy and influencing You're comfortable working in at least one object oriented programming language (JavaScript/TypeScript, Python, Java, C#, etc.) You have hands on experience with GenAI (e.g. Playwright with MCP). Experience with AI assisted coding tools (e.g., GitHub Copilot, Claude) is required; knowledge of LangChain or LangGraph, and cloud environments is a plus You are familiar with testing within cloud environments such as AWS, Azure You love working with people to build things and solve problems together in an egoless way, regardless of their level of experience or your role in the team You're comfortable with change and always happy to learn something new; as consultants we flex our individual roles and tech stacks as required to get the best outcomes for our clients What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Locations London Additional Information All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
04/05/2026
Full time
Job Title: Test Automation Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Qualification As a Test Automation Manager we typically work hand in hand with our clients to develop new Quality Engineering strategies or improve their existing processes. To do this, we need experienced, capable Quality Engineers who can both deploy their own mastery to get things done hands on and successfully lead others in doing so. The nature of our work varies from client to client so there will be lots of opportunities to experience new domains and new stacks. Our team is dedicated to applying great engineering to get great outcomes. Our engineers stand out by keeping one eye on value at all times, and by proposing thoughtful solutions that get the job done efficiently and with low complexity. You'd be a key advocate for this approach within a team. Beyond client work, our engineers are essential contributors to our internal and regional Quality Engineering communities. There are many opportunities to get involved and help shape conversations around topics you're interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. We are looking for experience in the following skills: You have many years experience leading a team and growing the careers of team members You've spent several years defining and implementing modern Quality Engineering concepts including automated testing You are still actively testing and writing code; the role will require this in addition to your role defining strategy and influencing You're comfortable working in at least one object oriented programming language (JavaScript/TypeScript, Python, Java, C#, etc.) You have hands on experience with GenAI (e.g. Playwright with MCP). Experience with AI assisted coding tools (e.g., GitHub Copilot, Claude) is required; knowledge of LangChain or LangGraph, and cloud environments is a plus You are familiar with testing within cloud environments such as AWS, Azure You love working with people to build things and solve problems together in an egoless way, regardless of their level of experience or your role in the team You're comfortable with change and always happy to learn something new; as consultants we flex our individual roles and tech stacks as required to get the best outcomes for our clients What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Locations London Additional Information All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
HEOR is a leading independent market access consultancy committed to high quality work underpinned by scientific and technical rigour. We take genuine pride in supporting clients in navigating complex, ever changing market access challenges with clarity and purpose. Technology is central to how we achieve this, shaping how we collaborate, maintain reliability, and deliver insight. We're seeking a technology manager to ensure our systems remain secure, dependable and well supported, while guiding thoughtful, future ready improvements across our technology landscape. This is a key role overseeing all aspects of technology across the organisation. You will ensure our systems are reliable, secure, and efficient while supporting the ongoing evolution of our technology ecosystem, including AI integration, automation, cloud services, and data governance. Working closely with colleagues across the business, you'll help us adopt modern tools, embed good practice, and enhance the digital experience for every employee. You'll also play a key role in shaping how technology supports our strategic priorities and future operational needs. This role is ideal for someone who enjoys variety, influence, and hands on problem-solving, and who is energised by working in a collaborative, values driven environment. What you'll be doing Technology and innovation Understanding the technology and data needs of the business and ensuring systems and processes support effective, efficient working. Identifying opportunities for innovation, automation, and improved ways of working. Supporting the rollout and maintenance of key software and technology systems (e.g. Microsoft Azure, R, SQL). Helping teams get the most from the tools we use and encouraging best fit adoption. Contributing to technology and data focused working groups to support good practice and continuous improvement in client project delivery. Service management Leading the management of our IT systems, security, infrastructure and disaster recovery planning. Making recommendations on upgrades, patching, improvements and future needs. Monitoring cybersecurity risks and coordinating regular testing and review processes. IT service delivery Ensuring colleagues have the tools, training and support they need to work effectively. Supporting onboarding and upskilling of staff in IT systems and responsibilities. Coordinating incidents with internal teams, external providers and MSPs - ensuring clear communication and timely resolution. Helping maintain our networking, AV and other core technology requirements. Management reporting and governance Ensuring good technology practices, including change control, are consistently followed. Supporting compliance with data governance, GDPR, client contractual requirements and ISO 27001. Contributing to the development and evolution of our business continuity plans relating to technology and information. Skills Strong project and change management ability. Coding capability and a solid understanding of cloud based solutions. Collaborative and pragmatic approach - able to build strong stakeholder relationships. Excellent written and verbal communication skills. Highly organised, with strong planning and prioritisation skills. Ability to solve complex problems with broad business impact. Supplier and vendor management experience. Knowledge Degree in Computer Science or a STEM-related subject. Understanding of cloud architecture and services. Knowledge of data security requirements and best practice. Understanding of data governance, business process improvement and automation. Experience Managing technology operations, infrastructure, and outsourced MSP relationships. Handling confidential information responsibly. Driving adoption of new technologies within a business. Competitive compensation and benefits package, including: A 'learning' culture focused on personal development and supported by study bursaries Workplace pension scheme Range of high street, supermarket, restaurant, gym membership, holiday and entertainment discounts via Pluxee Employee assistance programme Employees are given an additional day of leave for: their wedding and moving house Annual leave purchase scheme of up to 10 additional days' leave per year If you would like to request any reasonable adjustment, for any part of the recruitment process (including application), please let us know by emailing
04/05/2026
Full time
HEOR is a leading independent market access consultancy committed to high quality work underpinned by scientific and technical rigour. We take genuine pride in supporting clients in navigating complex, ever changing market access challenges with clarity and purpose. Technology is central to how we achieve this, shaping how we collaborate, maintain reliability, and deliver insight. We're seeking a technology manager to ensure our systems remain secure, dependable and well supported, while guiding thoughtful, future ready improvements across our technology landscape. This is a key role overseeing all aspects of technology across the organisation. You will ensure our systems are reliable, secure, and efficient while supporting the ongoing evolution of our technology ecosystem, including AI integration, automation, cloud services, and data governance. Working closely with colleagues across the business, you'll help us adopt modern tools, embed good practice, and enhance the digital experience for every employee. You'll also play a key role in shaping how technology supports our strategic priorities and future operational needs. This role is ideal for someone who enjoys variety, influence, and hands on problem-solving, and who is energised by working in a collaborative, values driven environment. What you'll be doing Technology and innovation Understanding the technology and data needs of the business and ensuring systems and processes support effective, efficient working. Identifying opportunities for innovation, automation, and improved ways of working. Supporting the rollout and maintenance of key software and technology systems (e.g. Microsoft Azure, R, SQL). Helping teams get the most from the tools we use and encouraging best fit adoption. Contributing to technology and data focused working groups to support good practice and continuous improvement in client project delivery. Service management Leading the management of our IT systems, security, infrastructure and disaster recovery planning. Making recommendations on upgrades, patching, improvements and future needs. Monitoring cybersecurity risks and coordinating regular testing and review processes. IT service delivery Ensuring colleagues have the tools, training and support they need to work effectively. Supporting onboarding and upskilling of staff in IT systems and responsibilities. Coordinating incidents with internal teams, external providers and MSPs - ensuring clear communication and timely resolution. Helping maintain our networking, AV and other core technology requirements. Management reporting and governance Ensuring good technology practices, including change control, are consistently followed. Supporting compliance with data governance, GDPR, client contractual requirements and ISO 27001. Contributing to the development and evolution of our business continuity plans relating to technology and information. Skills Strong project and change management ability. Coding capability and a solid understanding of cloud based solutions. Collaborative and pragmatic approach - able to build strong stakeholder relationships. Excellent written and verbal communication skills. Highly organised, with strong planning and prioritisation skills. Ability to solve complex problems with broad business impact. Supplier and vendor management experience. Knowledge Degree in Computer Science or a STEM-related subject. Understanding of cloud architecture and services. Knowledge of data security requirements and best practice. Understanding of data governance, business process improvement and automation. Experience Managing technology operations, infrastructure, and outsourced MSP relationships. Handling confidential information responsibly. Driving adoption of new technologies within a business. Competitive compensation and benefits package, including: A 'learning' culture focused on personal development and supported by study bursaries Workplace pension scheme Range of high street, supermarket, restaurant, gym membership, holiday and entertainment discounts via Pluxee Employee assistance programme Employees are given an additional day of leave for: their wedding and moving house Annual leave purchase scheme of up to 10 additional days' leave per year If you would like to request any reasonable adjustment, for any part of the recruitment process (including application), please let us know by emailing
"National Foundation for Educational Research"
Slough, Berkshire
# IT Business PartnerJob Reference26.63LocationSlough HybridFunctionITSalary£50,000 - £64,000 DOEStatusFull TimeJob TypePermanentHours Of Work35 More detailsShape the future: join us as an IT Business Partner at NFER Salary: £50,000-£64,000 per annum (dependant on experience) Annual Leave: 30 days plus 4 paid closure days Pension Contributions: 10% employer contributions Family Support: Enhanced maternity/parental leave and paid compassionate leave Flexible Working: Hybrid setup with a minimum of 1 day a week in Slough office, full-time (35 hours). JOB DESCIPTION As an IT Business Partner, you'll play a pivotal role in partnering with stakeholders across the Foundation to gain a deep understanding of business processes, and to identify, align, and deliver appropriate technology solutions. You'll focus on ensuring live systems remain secure, performant, and resilient, providing practical support for both internal and external stakeholders. You'll also be responsible for developing and maintaining delivery plans and roadmaps, securing buy-in and investment through clear business cases. Key responsibilities: - Engage Technology and Operations colleagues to shape and advise on appropriate technical and digital solutions. - Support the Chief Digital Officer with digital strategy development and portfolio / investment planning. - Coordinate cross-functional delivery to ensure solutions meet requirements, are on time and on budget. - Plan and drive adoption activity (communications, training, change readiness) to realise targeted benefits. - Monitor service risks and issues, escalating and resolving them to protect user experience and ensure business continuity. - Track and report progress, benefits and lessons learned to stakeholders. PERSON SPECIFICATION Essential skills and experience: - Experience with Microsoft 365 suite (including the Power Platform and Business Central), Umbraco CMS, Project Management software, Master Data Management and Artificial Intelligence. - Proven track record in programme and project delivery - using waterfall and agile methodologies. - Demonstrated experience of working in an IT / Technology role which required business partnering. - Strong analytical problem-solving with the ability to translate business needs into practical options. - Relationship-building, communication and stakeholder management, including facilitation and influencing. If you meet only 70% of our essential skills still apply as you may have skills we didn't know we needed. Other roles you may have experience of include: Configuration Manager, IT and Business Systems Manager or Senior Digital Services Manager. At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you'll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued. What we offer: - A supportive and inclusive workplace culture. - Opportunities to develop your skills and advance your career. - Flexible working arrangements to support work-life balance from day 1. - The chance to make a real difference in the education sector. APPLICATION PROCESS We are reviewing applications on a rolling basis and encourage you to apply early. We are an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, and are committed to providing an inclusive recruitment process. If you require any adjustments, alternative document formats or accommodations at any stage, please do not hesitate to contact us at . Further details can also be found in the Job Information Pack. If you're ready to bring your skills and passion to a role that makes a difference, we'd love to hear from you. Apply now and start your journey with NFER.
04/05/2026
Full time
# IT Business PartnerJob Reference26.63LocationSlough HybridFunctionITSalary£50,000 - £64,000 DOEStatusFull TimeJob TypePermanentHours Of Work35 More detailsShape the future: join us as an IT Business Partner at NFER Salary: £50,000-£64,000 per annum (dependant on experience) Annual Leave: 30 days plus 4 paid closure days Pension Contributions: 10% employer contributions Family Support: Enhanced maternity/parental leave and paid compassionate leave Flexible Working: Hybrid setup with a minimum of 1 day a week in Slough office, full-time (35 hours). JOB DESCIPTION As an IT Business Partner, you'll play a pivotal role in partnering with stakeholders across the Foundation to gain a deep understanding of business processes, and to identify, align, and deliver appropriate technology solutions. You'll focus on ensuring live systems remain secure, performant, and resilient, providing practical support for both internal and external stakeholders. You'll also be responsible for developing and maintaining delivery plans and roadmaps, securing buy-in and investment through clear business cases. Key responsibilities: - Engage Technology and Operations colleagues to shape and advise on appropriate technical and digital solutions. - Support the Chief Digital Officer with digital strategy development and portfolio / investment planning. - Coordinate cross-functional delivery to ensure solutions meet requirements, are on time and on budget. - Plan and drive adoption activity (communications, training, change readiness) to realise targeted benefits. - Monitor service risks and issues, escalating and resolving them to protect user experience and ensure business continuity. - Track and report progress, benefits and lessons learned to stakeholders. PERSON SPECIFICATION Essential skills and experience: - Experience with Microsoft 365 suite (including the Power Platform and Business Central), Umbraco CMS, Project Management software, Master Data Management and Artificial Intelligence. - Proven track record in programme and project delivery - using waterfall and agile methodologies. - Demonstrated experience of working in an IT / Technology role which required business partnering. - Strong analytical problem-solving with the ability to translate business needs into practical options. - Relationship-building, communication and stakeholder management, including facilitation and influencing. If you meet only 70% of our essential skills still apply as you may have skills we didn't know we needed. Other roles you may have experience of include: Configuration Manager, IT and Business Systems Manager or Senior Digital Services Manager. At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you'll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued. What we offer: - A supportive and inclusive workplace culture. - Opportunities to develop your skills and advance your career. - Flexible working arrangements to support work-life balance from day 1. - The chance to make a real difference in the education sector. APPLICATION PROCESS We are reviewing applications on a rolling basis and encourage you to apply early. We are an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, and are committed to providing an inclusive recruitment process. If you require any adjustments, alternative document formats or accommodations at any stage, please do not hesitate to contact us at . Further details can also be found in the Job Information Pack. If you're ready to bring your skills and passion to a role that makes a difference, we'd love to hear from you. Apply now and start your journey with NFER.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
03/05/2026
Full time
Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Job Description Role: Technology Operating Model Manager - Resources Industry Location: London, Manchester, Newcastle, Edinburgh Mobility: Up to 100% Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Do you enjoy using innovation, and the latest technologies to solve challenges and realise business goals? Do you enjoy working at the intersection of business and technology, where you're engaging with senior clients, engineers and architects, on a daily basis? Are you a critical thinker that is keen to continue exploring the untouched capabilities of technologies such as Cloud, Big Data, AI and Robotics, and how their value can be maximised in a client's landscape. Joining the team means becoming part of a community that serves Accenture's clients with the best and brightest insights regarding technology operating model strategy, design and transformation. Our values include challenging our clients' norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely with experts globally to bring the best to our clients every day and stay relevant to their changing needs. Our teams are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and target operating models, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the technology to drive business advantage. Your responsibilities as a technology operating model manager will include: Partner with technology and business leaders to architect "how" technology functions unlock business value and agility through the right operating model blueprint Co creating a client's Technology Operating Model vision, strategy and design - from initial product and platform structures to organisation, governance and process designs Shaping value cases to articulate the case for change Shaping implementation approaches and roadmaps, ensuring alignment to wider business objectives Staying abreast of industry dynamics and the impact of trends on an organisation, to identify and formulate the need for new capabilities and operating model changes Advising on, designing and implementing modern engineering capabilities including Platform Engineering, DevOps, SRE, Automation, Data & AI and Cloud Conducting Agile and modern engineering maturity assessments to identify opportunities to improve quality, consistency and speed to market Developing recommendations and translating them into actionable roadmaps for complex and large technology transformations using Lean and Agile enterprise principles Supporting the creation of methods and processes by area / technology function, to embed new ways of working Providing insights to clients on common pitfalls during operating model transformation and devising appropriate risk mitigation strategies Leading and coaching client teams in adopting new operating models and engineering practices Leading and coaching junior team members Qualification We are looking for individuals with the following skills and experience: Technology Experience: Have experience designing modern technology operating models or are an engineering professional with a background in Data & AI, DevOps or Platform Engineering that is seeking to pivot their career towards advisory work Understand modern IT, Data, AI and Cloud operating model components and methodologies Understand functional architecture and how this informs modern IT operating model structure and design Are curious and passionate about exploring emerging technologies (Cloud Native, Data, AI, Robotics, etc.) Strategic Thinking: Can synthesise business strategies and challenges to inform target technology operating model design Can simplify and explain complex business technology challenges Experience adapting operating model designs to meet varying client industry needs Stakeholder Management: Ability to inspire teams and build consensus in high pressure situations Are comfortable co creating and partnering with technology and business leaders, working through ambiguity to architect the right outcome Have proven stakeholder management and communication skills, leveraged to influence and persuade client stakeholders Delivery and Execution: Have experience working on complex digital transformation programmes Can work across multi disciplinary teams Industry Experience: Have experience in Mining, Natural Resources, Utilities or Energy What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package that includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Edinburgh Manchester Newcastle Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
03/05/2026
Full time
Job Description Role: Technology Operating Model Manager - Resources Industry Location: London, Manchester, Newcastle, Edinburgh Mobility: Up to 100% Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Do you enjoy using innovation, and the latest technologies to solve challenges and realise business goals? Do you enjoy working at the intersection of business and technology, where you're engaging with senior clients, engineers and architects, on a daily basis? Are you a critical thinker that is keen to continue exploring the untouched capabilities of technologies such as Cloud, Big Data, AI and Robotics, and how their value can be maximised in a client's landscape. Joining the team means becoming part of a community that serves Accenture's clients with the best and brightest insights regarding technology operating model strategy, design and transformation. Our values include challenging our clients' norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely with experts globally to bring the best to our clients every day and stay relevant to their changing needs. Our teams are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and target operating models, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the technology to drive business advantage. Your responsibilities as a technology operating model manager will include: Partner with technology and business leaders to architect "how" technology functions unlock business value and agility through the right operating model blueprint Co creating a client's Technology Operating Model vision, strategy and design - from initial product and platform structures to organisation, governance and process designs Shaping value cases to articulate the case for change Shaping implementation approaches and roadmaps, ensuring alignment to wider business objectives Staying abreast of industry dynamics and the impact of trends on an organisation, to identify and formulate the need for new capabilities and operating model changes Advising on, designing and implementing modern engineering capabilities including Platform Engineering, DevOps, SRE, Automation, Data & AI and Cloud Conducting Agile and modern engineering maturity assessments to identify opportunities to improve quality, consistency and speed to market Developing recommendations and translating them into actionable roadmaps for complex and large technology transformations using Lean and Agile enterprise principles Supporting the creation of methods and processes by area / technology function, to embed new ways of working Providing insights to clients on common pitfalls during operating model transformation and devising appropriate risk mitigation strategies Leading and coaching client teams in adopting new operating models and engineering practices Leading and coaching junior team members Qualification We are looking for individuals with the following skills and experience: Technology Experience: Have experience designing modern technology operating models or are an engineering professional with a background in Data & AI, DevOps or Platform Engineering that is seeking to pivot their career towards advisory work Understand modern IT, Data, AI and Cloud operating model components and methodologies Understand functional architecture and how this informs modern IT operating model structure and design Are curious and passionate about exploring emerging technologies (Cloud Native, Data, AI, Robotics, etc.) Strategic Thinking: Can synthesise business strategies and challenges to inform target technology operating model design Can simplify and explain complex business technology challenges Experience adapting operating model designs to meet varying client industry needs Stakeholder Management: Ability to inspire teams and build consensus in high pressure situations Are comfortable co creating and partnering with technology and business leaders, working through ambiguity to architect the right outcome Have proven stakeholder management and communication skills, leveraged to influence and persuade client stakeholders Delivery and Execution: Have experience working on complex digital transformation programmes Can work across multi disciplinary teams Industry Experience: Have experience in Mining, Natural Resources, Utilities or Energy What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package that includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Locations London Edinburgh Manchester Newcastle Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
IT Integration Manager (nexfibre) page is loaded IT Integration Manager (nexfibre)locations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_nexfibre is a next-generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high-speed broadband across the UK on a wholesale-basis that can be used by all retail Internet Service Providers - our network current passes over 2.6M homes. We are backed by a £4.5 billion investment by our investors and banks.Working closely with our commercial & strategic partner Virgin Media O2, we will create the only national scale fibre to the home network to compete with BT Openreach. We are supporting the Government's ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities by investing in the areas we're building in and acting as a net-contributor.nexfibre is a small, growing and dynamic organization.We look to attract high performing, energetic, analytical and entrepreneurial team members with an engaged, low-ego culture and growth mindset. Job Purpose Responsible for the planning and delivery of the active network, service assurance, and OSS integrations, including the management of internal and external stakeholders. Key Accountabilities Act as the primary operational interface between nexfibre, VMO2, and Substantial Group for the integration of IT, service assurance, and OSS platforms. Responsible for defining the integration strategy, leading analysis (including separation activities), and ensuring Legal Day 1 readiness.Post-acquisition, accountable for the end-to-end delivery of integration programmes, including IT and OSS migration, service assurance continuity, data and asset reconciliation, and remediation activities.The role will also involve contributing to IT activities to support and enhance service performance and efficiency where requiredEnsures strong stakeholder and partners management, effective governance, risk control, and a smooth transition to BAU operations.Example post-acquisition activities include: Track execution of key IT deliverable items in the integration plan. Validate costs, wherever there is nexfibre contribution, and delivery of IT integration plan items. Migration and novation of active network infrastructure: loading them into the VMO2 IT stack (e.g. OLT migrations, supplier transitions) Integration and migration of OSS platforms (inventory, provisioning, assurance systems) Alignment and stabilisation of service assurance processes (fault, incident, performance management) Validation of customer operations processes in Nutmeg footprint. Validation of delivery of key IT functionalities required in the VMO2 IT stack to migrate the Nutmeg network. Delivery of remediation programmes to resolve data, processes and system inconsistencies Coordination of stakeholder engagement across internal teams and partners Transition to BAU operations, including NOC readiness, customer processes, documentation, and process alignment Builds and maintains trusted relationships with key internal and external stakeholders to ensure alignment and successful delivery of integration objectives. About You At nexfibre, we're building a culture that attracts, develops, and retains top talent. Our values are Open, Fast, Simple. Our team is driven, high-performing, and thrives in a fast-paced, ever-evolving digital infrastructure industry. We're looking for people who share our passion for connecting communities, driving innovation, and delivering the next generation of full-fibre networks across the UK.The successful candidate will bring the following attributes and skills: Proven experience in IT transformation or integration programmes, preferably within a Telecommunications AltNet or ISP environment. IT delivery experience, preferably with some IT Architectural or Solution Design background. Knowledge of Telecoms OSS/BSS systems, fibre provisioning, APIs, and testing and troubleshooting methods. Ideally with understanding of fixed telecoms wholesale solutions. Understanding of fibre network architecture and ISP technical systems. Experience of project management lifecycle including Planning, RAID and Budget Management. Knowledge of Service Design and Transition processes such as Operational Readiness, Service Acceptance and Hypercare/Warranty. Customer focused mindset. Business awareness, being able to understand the business impact of the technical programme decisions. Effective communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and collaboratively with cross-functional and inter-company teams. Relevant technical qualifications or certifications are desirable Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays Bupa private healthcare coverage Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance Pension contribution matched up to 10% Access to our car benefit scheme via Tusker and our Cycle to Work scheme Virgin Media / O2 discounts and offers Location We are based in Paddington. The position is full time, hybrid with a minimum 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Our Story We're building Tomorrow's Connections Today.Liberty Global is a leading international converged connectivity and investment company focused on creating sustainable, long-term value for customers, employees and shareholders through the strategic management of three platforms - Liberty Telecom, Liberty Growth and Liberty Services.Liberty Telecom is a world leader in converged broadband, video and mobile communications services, delivering next-generation products through advanced fibre and 5G networks. It currently provides approximately 80 million connections through some of Europe's best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, and Virgin Media in Ireland. With our substantial scale and commitment to innovation, we are building Tomorrow's Connections Today, investing in the infrastructure and platforms that empower our customers to make the most of the digital revolution, while deploying the advanced technologies that nations and economies need to thrive.Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries with a portfolio of approximately 70 companies and various funds, including stakes in companies like ITV, Televisa Univision, Plume, EdgeConneX and AtlasEdge, as well as our controlling interest in the Formula E racing series.Liberty Services delivers innovative technology and finance services, generating approximately $600 million in revenue.Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence, with a commitment to building a culture where everyone feels they belong.And we're prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people,
03/05/2026
Full time
IT Integration Manager (nexfibre) page is loaded IT Integration Manager (nexfibre)locations: Londontime type: Full timeposted on: Posted Todayjob requisition id: REQ\_nexfibre is a next-generation fibre broadband company, formed in December 2022 as a joint venture between InfraVia Capital Partners, Liberty Global and Telefónica. We are on a mission to deliver high-speed broadband across the UK on a wholesale-basis that can be used by all retail Internet Service Providers - our network current passes over 2.6M homes. We are backed by a £4.5 billion investment by our investors and banks.Working closely with our commercial & strategic partner Virgin Media O2, we will create the only national scale fibre to the home network to compete with BT Openreach. We are supporting the Government's ambition to tackle digital exclusion, deliver nationwide ultrafast broadband rollout by 2030 and level up disconnected communities by investing in the areas we're building in and acting as a net-contributor.nexfibre is a small, growing and dynamic organization.We look to attract high performing, energetic, analytical and entrepreneurial team members with an engaged, low-ego culture and growth mindset. Job Purpose Responsible for the planning and delivery of the active network, service assurance, and OSS integrations, including the management of internal and external stakeholders. Key Accountabilities Act as the primary operational interface between nexfibre, VMO2, and Substantial Group for the integration of IT, service assurance, and OSS platforms. Responsible for defining the integration strategy, leading analysis (including separation activities), and ensuring Legal Day 1 readiness.Post-acquisition, accountable for the end-to-end delivery of integration programmes, including IT and OSS migration, service assurance continuity, data and asset reconciliation, and remediation activities.The role will also involve contributing to IT activities to support and enhance service performance and efficiency where requiredEnsures strong stakeholder and partners management, effective governance, risk control, and a smooth transition to BAU operations.Example post-acquisition activities include: Track execution of key IT deliverable items in the integration plan. Validate costs, wherever there is nexfibre contribution, and delivery of IT integration plan items. Migration and novation of active network infrastructure: loading them into the VMO2 IT stack (e.g. OLT migrations, supplier transitions) Integration and migration of OSS platforms (inventory, provisioning, assurance systems) Alignment and stabilisation of service assurance processes (fault, incident, performance management) Validation of customer operations processes in Nutmeg footprint. Validation of delivery of key IT functionalities required in the VMO2 IT stack to migrate the Nutmeg network. Delivery of remediation programmes to resolve data, processes and system inconsistencies Coordination of stakeholder engagement across internal teams and partners Transition to BAU operations, including NOC readiness, customer processes, documentation, and process alignment Builds and maintains trusted relationships with key internal and external stakeholders to ensure alignment and successful delivery of integration objectives. About You At nexfibre, we're building a culture that attracts, develops, and retains top talent. Our values are Open, Fast, Simple. Our team is driven, high-performing, and thrives in a fast-paced, ever-evolving digital infrastructure industry. We're looking for people who share our passion for connecting communities, driving innovation, and delivering the next generation of full-fibre networks across the UK.The successful candidate will bring the following attributes and skills: Proven experience in IT transformation or integration programmes, preferably within a Telecommunications AltNet or ISP environment. IT delivery experience, preferably with some IT Architectural or Solution Design background. Knowledge of Telecoms OSS/BSS systems, fibre provisioning, APIs, and testing and troubleshooting methods. Ideally with understanding of fixed telecoms wholesale solutions. Understanding of fibre network architecture and ISP technical systems. Experience of project management lifecycle including Planning, RAID and Budget Management. Knowledge of Service Design and Transition processes such as Operational Readiness, Service Acceptance and Hypercare/Warranty. Customer focused mindset. Business awareness, being able to understand the business impact of the technical programme decisions. Effective communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and collaboratively with cross-functional and inter-company teams. Relevant technical qualifications or certifications are desirable Benefits Competitive salary and bonus scheme 25 days' annual leave, plus the usual 8 UK Bank Holidays Bupa private healthcare coverage Access to wellbeing and mental health benefits such as the WeCare app, critical illness cover, dental & optical insurance Pension contribution matched up to 10% Access to our car benefit scheme via Tusker and our Cycle to Work scheme Virgin Media / O2 discounts and offers Location We are based in Paddington. The position is full time, hybrid with a minimum 3 days based in the office. Nexfibre is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Our Story We're building Tomorrow's Connections Today.Liberty Global is a leading international converged connectivity and investment company focused on creating sustainable, long-term value for customers, employees and shareholders through the strategic management of three platforms - Liberty Telecom, Liberty Growth and Liberty Services.Liberty Telecom is a world leader in converged broadband, video and mobile communications services, delivering next-generation products through advanced fibre and 5G networks. It currently provides approximately 80 million connections through some of Europe's best-known consumer brands, including Virgin Media-O2 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, and Virgin Media in Ireland. With our substantial scale and commitment to innovation, we are building Tomorrow's Connections Today, investing in the infrastructure and platforms that empower our customers to make the most of the digital revolution, while deploying the advanced technologies that nations and economies need to thrive.Liberty Growth invests, grows and rotates capital into scalable businesses across the technology, media/content, sports and infrastructure industries with a portfolio of approximately 70 companies and various funds, including stakes in companies like ITV, Televisa Univision, Plume, EdgeConneX and AtlasEdge, as well as our controlling interest in the Formula E racing series.Liberty Services delivers innovative technology and finance services, generating approximately $600 million in revenue.Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence, with a commitment to building a culture where everyone feels they belong.And we're prioritizing diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people,
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
03/05/2026
Full time
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Salary: Circa £26,500 per annum (negotiable based on experience) + comprehensive benefits package Jisc grade: TGE1 Job Type: Permanent Hours: 35 hours Reports into: Workplace IT Service Desk Manager Working style: Hub based - The nature of this role requires you to be predominantly Manchester office-based. Meeting in person is something we value so you may need to travel on occasion to other offices. Applicants should live within Manchester or within easy commuting distance. About Jisc For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The Team Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc's digital vision with impact and ambition. Within the Group CTO directorate, the Workplace IT department provides essential technology services to colleagues and visitors. You'll be joining our Service Desk team, whose mission-guided by ITIL principles-is to maintain normal operations, respond to user requests, and resolve incidents and problems across a range of services and configuration items. The role We're looking for a motivated and customer focused individual to provide first line IT support through our shared Workplace IT service desk. As the first point of contact, you'll play a key role in: Delivering exceptional customer service to internal users and external visitors Providing initial IT fault diagnosis and troubleshooting Supporting installation, configuration, and maintenance of IT and video conferencing equipment Contributing across the full ITIL lifecycle-from Service Design to Continuous Improvement What you'll be doing As an IT Service Desk Analyst, you'll play a vital role in delivering high-quality first line support and keeping our technology services running smoothly. In this role, you will: Manage and triage all incoming tickets through our IT Service Management (ITSM) platform Accurately identify, categorise, prioritise, diagnose, and manage Incidents and Service Requests Communicate clearly and professionally with users at every stage of their request or incident Provide coordination support across technical and administrative tasks to ensure service delivery Help diagnose and resolve first line IT incidents and service requests Learn and develop toward becoming a first class IT Engineer through training, documentation, and hands on experience Build strong analytical skills to assess performance, understand user needs, and recommend solutions Deliver excellent customer service, always putting the user experience first Provide support in person, via email, and over the phone, including remote support tools Escalate issues to team members or other departments when required Maintain IT user accounts in line with access control and account management policies Support and maintain video conference technologies Install and configure software and hardware in compliance with technical standards Contribute to the development and upkeep of our IT technical knowledge base What we are looking for We're looking for someone who brings a strong customer focused approach and a genuine interest in developing their IT expertise. You'll ideally have: Experience working in a customer facing environment An understanding of a range of end user devices and operating systems Deeper experience across all Level A requirements Proven delivery of 10+ tasks from the key deliverables for this role Hands on experience installing and configuring IT software and hardware Practical experience using an ITSM (IT Service Management) system Experience working with electronic record management systems, such as: HR systems Asset management systems SaaS administration portals Experience providing IT support both in person and remotely Experience maintaining and operating video conferencing equipment Ability to deliver the remaining tasks outlined in the key deliverables section Understanding of core networking concepts, including firewalls, routers, and switches Qualifications Level A None Level B Evidence of professional development One or more of the following: Industry recognised certification in one or more core technologies used by Jisc Discover the amazing benefits we provide! Here's what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big name high street stores Family friendly policies including enhanced parental, maternity and paternity and co parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
03/05/2026
Full time
Salary: Circa £26,500 per annum (negotiable based on experience) + comprehensive benefits package Jisc grade: TGE1 Job Type: Permanent Hours: 35 hours Reports into: Workplace IT Service Desk Manager Working style: Hub based - The nature of this role requires you to be predominantly Manchester office-based. Meeting in person is something we value so you may need to travel on occasion to other offices. Applicants should live within Manchester or within easy commuting distance. About Jisc For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The Team Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc's digital vision with impact and ambition. Within the Group CTO directorate, the Workplace IT department provides essential technology services to colleagues and visitors. You'll be joining our Service Desk team, whose mission-guided by ITIL principles-is to maintain normal operations, respond to user requests, and resolve incidents and problems across a range of services and configuration items. The role We're looking for a motivated and customer focused individual to provide first line IT support through our shared Workplace IT service desk. As the first point of contact, you'll play a key role in: Delivering exceptional customer service to internal users and external visitors Providing initial IT fault diagnosis and troubleshooting Supporting installation, configuration, and maintenance of IT and video conferencing equipment Contributing across the full ITIL lifecycle-from Service Design to Continuous Improvement What you'll be doing As an IT Service Desk Analyst, you'll play a vital role in delivering high-quality first line support and keeping our technology services running smoothly. In this role, you will: Manage and triage all incoming tickets through our IT Service Management (ITSM) platform Accurately identify, categorise, prioritise, diagnose, and manage Incidents and Service Requests Communicate clearly and professionally with users at every stage of their request or incident Provide coordination support across technical and administrative tasks to ensure service delivery Help diagnose and resolve first line IT incidents and service requests Learn and develop toward becoming a first class IT Engineer through training, documentation, and hands on experience Build strong analytical skills to assess performance, understand user needs, and recommend solutions Deliver excellent customer service, always putting the user experience first Provide support in person, via email, and over the phone, including remote support tools Escalate issues to team members or other departments when required Maintain IT user accounts in line with access control and account management policies Support and maintain video conference technologies Install and configure software and hardware in compliance with technical standards Contribute to the development and upkeep of our IT technical knowledge base What we are looking for We're looking for someone who brings a strong customer focused approach and a genuine interest in developing their IT expertise. You'll ideally have: Experience working in a customer facing environment An understanding of a range of end user devices and operating systems Deeper experience across all Level A requirements Proven delivery of 10+ tasks from the key deliverables for this role Hands on experience installing and configuring IT software and hardware Practical experience using an ITSM (IT Service Management) system Experience working with electronic record management systems, such as: HR systems Asset management systems SaaS administration portals Experience providing IT support both in person and remotely Experience maintaining and operating video conferencing equipment Ability to deliver the remaining tasks outlined in the key deliverables section Understanding of core networking concepts, including firewalls, routers, and switches Qualifications Level A None Level B Evidence of professional development One or more of the following: Industry recognised certification in one or more core technologies used by Jisc Discover the amazing benefits we provide! Here's what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big name high street stores Family friendly policies including enhanced parental, maternity and paternity and co parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
KAG Recruitment Consultancy
Bickenhill, West Midlands
K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.
02/05/2026
Full time
K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: £ 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
01/05/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: £ 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don't come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid - 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12-24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients' operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You'll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12-24 months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What's In It For You • Stability of a 30-year brand with the energy of a growth phase • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days' annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
30/04/2026
Full time
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don't come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid - 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12-24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients' operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You'll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12-24 months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What's In It For You • Stability of a 30-year brand with the energy of a growth phase • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days' annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
22/04/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
21/04/2026
Full time
Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Head of Technology Operations (Tech Ops) Remote, UK based (occasional travel) 70,000 - 80,000 + Private Medical + Share Scheme + Other Benefits Are you a senior technology leader looking to build and lead a Technology Operations function from the ground up, shaping how a fast-growing, award-winning business enables its people through well-governed, scalable internal technology? This is a rare opportunity to define and own Technology Operations in a high-growth, remote-first environment. The role goes beyond traditional IT support and service delivery, focusing on business-level ownership of workplace technology, SaaS governance, workflow enablement, and automation. You will act as the primary interface between the business and its internal technology platforms, working closely with senior stakeholders to ensure selected tools are well adopted, effectively governed, and delivering meaningful business impact. With responsibility for strategy, service performance, and governance, this role offers strong autonomy, leadership visibility, and the opportunity to influence how technology supports and scales a successful, growing organisation. The Role: Own and execute the Technology Operations strategy aligned to company growth Lead business-level SaaS lifecycle governance including onboarding, adoption, renewal, and rationalisation Act as the senior escalation point and represent Tech Ops at leadership level Drive workflow design, automation, and process improvement initiatives Based remotely within the UK with occasional travel to company meetings and events The Person: Proven experience leading Technology Operations, Digital Workplace, or Business Technology functions in a growing tech firm. Strong understanding of Microsoft 365 governance and access management Experience managing software provider portfolios, vendors, and licence optimisation Knowledge of ISO 27001, ISO 9001, and ideally ISO 42001 Confident senior stakeholder manager with a commercially aware mindset Reference Number: BBBH (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
11/04/2026
Full time
Head of Technology Operations (Tech Ops) Remote, UK based (occasional travel) 70,000 - 80,000 + Private Medical + Share Scheme + Other Benefits Are you a senior technology leader looking to build and lead a Technology Operations function from the ground up, shaping how a fast-growing, award-winning business enables its people through well-governed, scalable internal technology? This is a rare opportunity to define and own Technology Operations in a high-growth, remote-first environment. The role goes beyond traditional IT support and service delivery, focusing on business-level ownership of workplace technology, SaaS governance, workflow enablement, and automation. You will act as the primary interface between the business and its internal technology platforms, working closely with senior stakeholders to ensure selected tools are well adopted, effectively governed, and delivering meaningful business impact. With responsibility for strategy, service performance, and governance, this role offers strong autonomy, leadership visibility, and the opportunity to influence how technology supports and scales a successful, growing organisation. The Role: Own and execute the Technology Operations strategy aligned to company growth Lead business-level SaaS lifecycle governance including onboarding, adoption, renewal, and rationalisation Act as the senior escalation point and represent Tech Ops at leadership level Drive workflow design, automation, and process improvement initiatives Based remotely within the UK with occasional travel to company meetings and events The Person: Proven experience leading Technology Operations, Digital Workplace, or Business Technology functions in a growing tech firm. Strong understanding of Microsoft 365 governance and access management Experience managing software provider portfolios, vendors, and licence optimisation Knowledge of ISO 27001, ISO 9001, and ideally ISO 42001 Confident senior stakeholder manager with a commercially aware mindset Reference Number: BBBH (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
07/10/2025
Contractor
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
06/10/2025
Full time
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
06/10/2025
Full time
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
06/10/2025
Full time
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
06/10/2025
Full time
Business Unit: COO, Technology Operations & Cyber Security Salary Range: £40,800 - circa £52,000 depending on experience Location: Hybrid with some occasional travel to key hubs - Glasgow & Newcastle Our team An exciting opportunity has arisen within the Collaboration Services team, for an experienced Microsoft 365 engineer part of Digital Workplace. This team is responsible for supporting a wide range of technologies including Microsoft 365, and Symantec products across both production and test environments. What you'll be doing Supporting the following technologies: Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint Microsoft Entra, including Entra Connect Microsoft Copilot Supporting project delivery initiatives Maintaining risk awareness across change delivery and BAU processes Enhancing services through process improvements Assisting the wider team in resolving complex user queries We need you to have In-depth knowledge of Microsoft 365 - SharePoint, Intune, Exchange, Entra Strong practical use of PowerShell, with ability to create scripts for automation Understanding of email standards such as SMTP, DMARC, DKIM, and SPF Ability to manage multiple priorities in a fast-paced, dynamic environment Practical experience with Incident, Change and Problem Management processes, ideally with ServiceNow Excellent interpersonal, communication, and relationship-building skills Strong analytical and problem-solving abilities It's a bonus if you have but not essential Knowledge of Microsoft Windows Server (2012/2016/2019) Experience of using Symantec.cloud services Experience of creating and supporting Power Automate flows Experience of supporting SharePoint 2016 / 2019 servers Experience with Active Directory Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
