90 jobs found

2nd Line Support Engineer | Liverpool | MSP We've partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients. Overview: We're looking for a technically strong 2nd Line Support Engineer to join a growing service desk team. This role is ideal for someone confident handling escalations while gaining exposure to more advanced infrastructure and cloud technologies. With the business continuing to grow, there are excellent opportunities for progression, upskilling, and certifications. Responsibilities: Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure Manage Active Directory/Entra ID, user administration, patching, and backups Support network troubleshooting including VPNs, Firewalls, and connectivity issues Assist with device management (Intune/MDM) and endpoint support Support VoIP systems and telephony configurations Work closely with senior engineers on escalations and project work Maintain clear documentation and follow change control processes Skills & Experience: Experience in a 1st/2nd Line Support role Strong knowledge of Microsoft 365, Windows OS, Active Directory/Entra ID Experience or exposure to VoIP/telephony systems Understanding of networking fundamentals (DNS, DHCP, VPNs) Good troubleshooting skills with a proactive approach Strong communication skills and a customer-focused mindset Relevant certifications (Microsoft, CompTIA) beneficial Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Role: Senior Projects Engineer - MSP Education ( Hybrid ) Location: Buckinghamshire Salary: 40,000 - 47,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced Senior Project Engineer to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Head of Projects. You will work closely with the projects team to deliver technical projects as well as supporting our solutions Architect with pre-sales queries and pre-configuration tasks for infrastructure installs. Key Responsibilities include: Lead on technical design and documentation for projects and tenders Act as a point of contact for technical queries during project delivery Collaborate with schools and internal teams to ensure smooth communication and progress Create and manage schedules of work and project plans Support presales activity with technical input and timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service Our ideal candidate will have: Microsoft certification Networking certification Experience managing ICT projects from start to finish Strong knowledge of: Windows Server, Office 365, Google Workspace Microsoft Hyper-V, Networking (VLANs, routing & design) Storage solutions (SAN/NAS), AD, DHCP, DNS, GPO Ability to create detailed technical documentation and project plans Outstanding customer service and communication skills INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

2nd Line Field service IT Engineer- Frome 28k- 34k Full-time (Office & Site) Are you a technical person, 1st line engineer but capabilities for 2nd , or 2nd line engineer and love helping customers? You don't have to have MSP experience just good technical skill and good communication skills, then this could be the role for you Join an award-winning MSP as a hands-on, client-facing 2nd Line Field service IT Engineer You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director. The role is office + client site-based, with occasional WFH (manager discretion). Driving licence required and regular travel across the South West. Ideally you will be based within 30 mins from Frome Key responsibilities Build trusted relationships with clients on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications Skills & experience Essential Full UK driving licence 3+ years' IT experience (MSP experience highly desirable not essential ) Broad knowledge of desktop support, network infrastructure, and Microsoft 365 Desirable (training available) Windows Server & Desktop Microsoft 365 and Azure administration Troubleshooting: Windows, macOS, iOS, Android Cyber Essentials framework experience Benefits Salary 28k- 34k dependant on experience Up to 28 days holiday + bank holidays Pension, healthcare, private medical & dental insurance Sick pay, gym membership, cycle to work scheme Free parking, free workwear, casual dress Company events, employee discounts, discounted/free food Ongoing training and career development

1st Line IT Service Desk Engineer - Gloucester- Up to 28,000 I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression. Apply Below! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: IT / Platform Engineering Manager Location: Cambridgeshire - hybird Salary: 65-75K + Benefits Overview We are working with a leading enterprise organisation seeking an experienced IT / Platform Engineering Manager to lead high-performing engineering teams responsible for building, scaling, and maintaining critical platforms. This is a key leadership role suited to someone with a strong background in Site Reliability Engineering (SRE) , enterprise IT environments, and modern cloud-based & On-prem infrastructure. This wont be hands on, it will be managing, managers,teams & MSP's. Key Responsibilities Lead and manage platform engineering and SRE teams within a large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with IT service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies (AWS, Azure, or GCP), and modern infrastructure Solid understanding of ITIL frameworks and IT service management principles Demonstrated leadership experience with a track record of building and scaling teams Experience driving operational excellence, incident response, and system reliability Excellent stakeholder management and communication skills Ability to balance strategic thinking with hands-on technical oversight

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

2x Service Desk Engineer (2nd Line) London - £38,000 - Hybrid Working! We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools (NOC tickets) Communicate effectively with end-users and stakeholders throughout ticket lifecycle Maintain accurate documentation and update knowledge base articles Identify recurring issues and contribute to long-term solutions Work closely with third-party vendors to resolve technical issues Support and mentor 1st Line Engineers Stay up to date with emerging technologies and cyber security trends What We re Looking For Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP) Strong customer-facing and communication skills Experience providing face-to-face client support Solid technical experience across: Windows Server (On-Prem & Azure) Active Directory, Group Policy, Office 365 & SharePoint Microsoft Exchange Virtualisation (Hyper-V, VMware, WVD) Backup & Disaster Recovery solutions Cyber Security (MFA, EDR, AV, Incident Response) Networking (TCP/IP, DNS, DHCP, LAN/WAN) Windows & macOS environments Experience supporting mobile devices Strong troubleshooting and problem-solving ability Passion for learning and gaining certifications Why Apply? Join a top-tier MSP with a strong industry reputation Exposure to a wide variety of technologies and client environments Clear opportunities for training, certifications, and progression Hybrid working model with a mix of office, remote, and client interaction Supportive, collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Major IT and Digital have partnered with a leading managed services business on an exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME s and large corporations with a client list that is looking to continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a field based engineer to work on installation, maintenance and migration projects across North London and surroundings areas. Ideal Candidate The successful candidate will come from a similar IT field based or ICT engineer environment ideally from a managed services or IT consultancy business. You will have strong technical understanding of dealing with infrastructure, network and cloud technologies and also comfortable working in a client facing within a school environment. You will also be a highly motivated and driven individual with system networks and security knowledge. You will be hands-on building, upgrading, and migrating Windows Server environments including migrations to Google for Education, LGFL, and other education-based technologies. Due to nature of this role, you will be required to visit client sites on a weekly basis across Tottenham, Wood Green and North West London locations. A car and licence is a must for this role! Skills and responsibilities: At least 3 years MSP or projects based experience covering the education sector (ideally) Excellent communication skills and clear reporting to end users Microsoft Windows Server 2012 to 2025 management Solid understanding of IP networking, VLANs, and wireless deployments Microsoft Windows 10 and 11 support AD configs and admin including DNS / DHCP O365 and SharePoint administration Virtualisation Technology Experience including Hyper-V and/or VMware 2nd Factor Authentication solutions including Microsoft MFA Backup technologies and troubleshooting Desirable skills: Azure SQL Server Intune / Defender for O365 VPN s Benefits: Travel Expenses (£0.45 per mile) 25 Days Annual Leave Company Pension Scheme Private Health Care Employee Discount Scheme Ongoing Training & Development including industry certifications

Job Title: Infrastructure Engineer Location: Birmingham Salary: £35,000 - £42,000 We have an immediate need for an Infrastructure Engineer to join our client, a Technology Managed Services business based in North Birmingham. As an Infrastructure Engineer working on the technical team, you will be responsible for supporting IT customers both internally and across their customer base, while maintaining strong relationships with third-party partners. Key Support Responsibilities Carry out routine, ad-hoc, and project-related administration tasks to maintain the systems. Install, maintain, administer, and support all IT infrastructure within the business and act as an escalation point for support. Technical 2nd/3rd line support for supplied solutions and infrastructure. Support Sales and Project Teams with technical input. Draft and prepare technical documents. Design and implementation of Solutions. Stay current with system information, ensure all changes and updates are documented for future reference. Key experience required Previous experience working for an MSP in support/implementation capacity. Strong understanding of IT Infrastructure, networking, virtualisation, M365 and Azure. Proven experience in managing networks and infrastructure, as well as implementing them. Strong problem-solving and analytical skills. Full driving license. We have interview slots available immediately, and they are keen to move quickly. If successful, you can expect a salary between £35,000 and £42,000 depending on experience, along with an enhanced employee benefit programme. To apply for this role as an Infrastructure Engineer, please click Apply Online and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

Network Engineer £34,000 £50,000 + solid benefits Lancaster Hybrid The opportunity: This is an opportunity to join an engineering-led MSP where you ll be working on complex network environments across LAN, WAN and security, supporting a broad range of public sector clients. You ll be joining a team where support and engineering genuinely overlap this isn t just firefighting. You ll be involved in troubleshooting, but also in upgrades, implementations and project work, with the chance to take ownership of more complex issues and environments. There s flexibility around level here, so whether you re operating at strong 2nd line or already at a senior / escalation level, the role can be shaped around your experience. Day to day You ll be working across a variety of customer networks, acting as an escalation point for more complex issues and taking ownership of fault resolution. Alongside support, you ll be involved in installations, upgrades and ongoing improvement of network infrastructure, including routing, switching, firewalls and wireless environments. There s also the opportunity to contribute to project delivery, lead on certain deployments, and mentor more junior engineers within the team as you progress. Who we are looking for This would suit someone with a solid background in network support or engineering, ideally within an MSP or multi-customer environment. You ll be comfortable troubleshooting across routing, switching, firewalls and wireless, and confident working independently on incidents and changes. For more senior candidates, there s scope to step into a more technical lead / escalation position, supporting projects and helping to shape how the team operates. Certifications like CCNA/CCNP or equivalent experience would be beneficial but not essential. The Next Steps If you re looking for a role where you can get stuck into real network environments and continue to develop technically, get in touch with Joe White at CRG TEC to find out more and apply.

Dell Hybrid Infrastructure Senior Technical Consultant/Architect - (Dell HPE VMware) to £85,000 + car allowance + as much OT as you want or not if you don't (c£10k-£20k) UK Wide Dell focused Senior Technical Consultant - Fantastic opportunity to join a leading Dell partner and multi-vendor Cloud & IT Infrastructure Solutions & Services Provider as they continue to grow out their top-level Presales Solutions Architecture and Technical Consultancy practices. *MUST Have previous experience in Consultancy/Architecture at a UK Cloud & IT Infrastructure-focused Solution Provider/MSP* This is a great time to get into this business and into a Senior position which could quickly grow into a Principal or Practice Lead role in Consulting If you're a Dell Consultant/Architect in the UK Solution Provider channel , then this is one we should talk about for you. The Senior Technical Consultant (Hybrid Infrastructure) will design and implement hybrid infrastructure solutions, including compute, storage, HCI, virtualisation, backup and disaster recovery. This is a Professional Services team in the Cloud & Infrastructure Practice. You'll work with Practice leadership, Presales and PMO teams, taking ownership of solution design and end-to-end delivery for customers. Key Focus: Dell and Datacentre/Hybrid Infrastructure subject matter expert with a broad understanding of DC technologies, including major server, storage, virtualisation solutions and a depth of expertise in Dell specifically, you will be responsible for working with customers to design and implement Dell, DC/Hybrid Infrastructure, VMware Dell HPE Netapp Nutanix Nimble Pure and surrounding technology solutions. Dell focused - however any/all of the following will support your application: Proven ability with HLD/LLD design, installation and configuration work Enterprise server & storage - with Dell and/or HPE, including block, object and HCI platforms Ability to design and implement enterprise storage solutions (PowerStore, PowerScale, ECS, Unity, Alletra, dHCI, 3PAR, Nimble) Strong understanding of VMware Cloud Foundation, VCF9 vSphere, Nutanix and Hyper-V Solid Knowledge of Fibre Channel, iSCSI and core networking fundamentals Experience designing stretched clusters and delivering complex data migrations Hands-on experience with backup & cyber-resilience tools (Veeam, Data Domain, StoreOnce) Familiarity with cloud platforms (Azure, AWS, GCP) and cloud-connected storage Knowledge of server management tooling (iDRAC, iLO, OneView, OpenManage The following Dell Certifications will support your application Specialist - Dell PowerStore Solutions (Implementation Engineer/Operate) Specialist - Dell PowerScale Solutions (Isilon Administrator) Specialist - Dell Unity XT Solutions (Implementation Engineer) Specialist - Dell PowerMax Solutions (Implementation Engineer/Admin) Specialist - Dell PowerFlex Solutions (Implementation Engineer/Admin) Specialist - Dell ECS (Elastic Cloud Storage) Specialist - Dell NetWorker (Backup & Recovery) Specialist - Dell Avamar (Backup - Legacy but still seen) Specialist - Dell Data Protection Suite Specialist - Dell VPLEX Solutions Specialist - Dell XtremIO Solutions Specialist - Dell VxRail Systems Administrator Specialist - Dell VxBlock Systems Administrator Specialist - Dell VxRack Systems Administrator Specialist - Dell PowerEdge Implementation Engineer Specialist - Dell OpenManage (server management tooling - often bundled) Expert - Dell Data Storage Solutions Design Expert - Dell PowerStore Solutions Design Expert - Dell PowerScale Solutions Design Expert - Dell PowerFlex Solutions Design Expert - Dell Cloud Infrastructure and Services Expert - Dell Converged Infrastructure Design (VxRail/VxBlock) Expert - Dell Data Protection Solutions Design Exceptional opportunity to join an outstanding organization with a commitment to providing outstanding personal development and career opportunities. Please hit the button to Apply and/or call Tim Davey at InfraView for further info. Dell Hybrid Infrastructure Senior Technical Consultant/Architect - (Dell HPE VMware) to £85,000 + car allowance + as much OT as you want or not if you don't (c£10k-£20k) UK Wide

IT Support Technician required local to Southend. Please note: You must hold a full driving licence as you will be required to travel onsite, local around the Southend area. My client will NOT sponsor you so please do not send in your CV, if you need sponsoring or you hold a Student Visa. Job responsibilities: As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client's cliental with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. You will also: Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues. Provide tailored IT solutions that align with the operational and educational needs. Maintain positive client relationships through effective communication and timely issue resolution. Skills and Qualifications Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues. Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships. Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently. Adaptability: Flexible approach to working in my client's Southend Office and onsite, with the ability to manage multiple client's priorities. Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users. Key Benefits Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support. Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks. Pay: £26,436.00-£27,500.00 per year depending on experience. Please send in your CV if you live near to Southend, drive and have the above skills.

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move. The Role As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business. What You Will Be Doing Lead and Support the Team Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching. Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency. What We Are Looking For Proven experience as a 1st Line or Service Desk Team Leader , ideally within an MSP or similar environment. Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS). A calm, methodical approach to problem-solving and escalation management. Excellent communication skills and the confidence to engage with clients and colleagues at all levels. Experience working to SLAs and KPIs, with a focus on continuous improvement. Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential. Why Join? You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself. Interested? Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices

Role: Senior Network Engineer Location: London (on-site with out-of-hours requirements) Salary: £70,000-£90,000 + bonus Benefits: Share plan, private healthcare, pension, 25 days leave + more Our client, a leading organisation in network infrastructure and managed services, is hiring a Senior Network Engineer to lead and support the ongoing development of a high-performance network environment. This role offers the opportunity to shape and scale critical infrastructure, lead a talented engineering team, and play a key role in delivering reliable, customer-centric network services. What you'll do Lead and develop a high-performing network engineering team Troubleshoot complex network issues across enterprise environments Commission, maintain, and upgrade network infrastructure Act as an escalation point for technical issues and incidents Build and maintain technical documentation, processes, and knowledge base You'll work closely with internal teams, customers, and third-party suppliers to ensure high service standards and continuous improvement across the network estate. What we're looking for 5+ years' experience in an ISP, MSP, or SME environment Strong team leadership combined with hands-on network engineering Solid knowledge of routing, switching, and wireless technologies Experience with MPLS/VPLS, BGP, and TCP/IP/OSI models Expertise in Juniper environments (including RSVP MPLS, VPLS, dual stack) The ideal candidate will bring a proactive mindset, strong problem-solving skills, and a passion for mentoring others in a fast-paced, customer-focused environment. Why join? Opportunity to lead within a growing, high-impact network team Access to cutting-edge infrastructure and technologies Strong benefits package including healthcare and bonus Supportive, collaborative culture focused on development Apply now to play a key role in delivering robust, future-ready network infrastructure.

Technical Team Lead IT Infrastructure (3rd Line & Infrastructure Projects) / Bedford / £37,000 to £45,000 per annum + Benefits Join one of the UK's fastest-growing Managed Service Providers and take your IT career to the next level! If you're a sharp-thinking problem solver who loves variety, teamwork, and delivering great work, this is the role for you. What You'll Be Doing: As the TAM Team Lead, you will hold a dual-focus position. You will act as the senior technical authority and project lead for infrastructure environments while managing a small team of engineers. This is a hands-on role where you will design and implement a range of IT change projects for clients in your region. You and your team will develop and maintain relationships that clients put trust in to deliver the solutions that their organisations need, while providing expertise-in-depth to the Service Team who escalate faults to you for resolution. Key Responsibilities of the Technical Team Lead IT Infrastructure Role: Team Leadership: Lead, mentor, and develop a small team of engineers. You will manage resource allocation, conduct 1-2-1s, and foster a culture of technical excellence. 3rd Line Escalation: Act as the final point of escalation for complex infrastructure issues involving Windows Server, Virtualisation, Networking, and Cloud Project Engineering: Lead the end-to-end delivery of infrastructure projects (e.g., server migrations, cloud transitions, security hardening, and site decommissions). Technical Account Management: Build strong relationships with internal or external clients ensuring their technical roadmap aligns with business goals and that infrastructure is "fit for purpose." Continuous Improvement: Identify bottlenecks in current systems and propose/implement automated or modernized solutions Experience & Qualifications: Minimum 3-5 years in a senior technical role, ideally within an MSP or a multi-site internal environment. Previous experience managing or leading a small technical team. Demonstrable experience delivering 3rd line IT projects on time and within budget. Must be able to commute to our Bedford office and travel to client sites as needed. Ideally holding recognisable vendor qualifications Infrastructure: Expert knowledge of Windows Server (2019 onward), Active Directory/GPO, and Entra/Microsoft 365/Exchange Online. Virtualisation: Advanced experience with VMware vSphere or Microsoft Hyper-V. Cloud: Proven experience in Azure or AWS (migrations, environment builds, and security). Networking: Strong understanding of wired networking, experience with firewalls (Sophos/Fortinet/Cisco), and VPNs. Wireless Networking: Experience with planning, deployment and surveying of wireless networks in commercial, education and/or healthcare settings with vendors like Meraki/Aruba/Ruckus Backup & DR: Management of enterprise-level backup solutions (Veeam, Redstor, etc.). What's in It for You? £37,000 - £45,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety - every day is different Opportunities for professional development High-quality tools and an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why Join? They're an ambitious, growing MSP with a passion for doing IT right. You'll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join? Apply Now for this exciting new Technical Team Lead IT Infrastructure position for immediate consideration.

IT Manager, Infrastructure, Cybersecurity, Manufacturing, MSP, Azure, Microsoft 365 We're looking for an IT Manager to join an innovative and rapidly growing advanced manufacturing company based just outside of Oxford, as they continue to scale their operations across the UK and internationally. The Role Working in a highly visible and business-critical position, the IT Manager will take ownership of the organisation's IT environment, ensuring it is secure, scalable, and fit for a fast-paced, engineering-led business. This is a varied role combining hands-on technical involvement with strategic responsibility. You'll work closely with an external Managed Service Provider, managing performance and delivery, while also supporting and developing internal IT capabilities. You will play a key role in maintaining and improving infrastructure across multiple sites, while contributing to longer-term IT strategy aligned to business growth. Responsibilities will include overseeing IT infrastructure (servers, networks, endpoints), managing software and vendors (including ERP, CAD, and SaaS systems), ensuring strong cybersecurity practices (including Cyber Essentials Plus), and supporting a wide range of stakeholders across engineering, R&D, and operational teams. This is an excellent opportunity for an IT Manager looking to take ownership of a growing IT function and make a real impact. The Company The IT Manager will be joining a cutting-edge engineering and technology business working at the forefront of advanced manufacturing. With strong investment backing and ambitious growth plans, the company operates across multiple UK sites and has an expanding international presence. The Benefits 25 days holiday + bank holidays Bonus scheme Pension What's Required? Whilst enthusiasm and a proactive, hands-on approach are key, it is hoped that the successful IT Manager will have: Proven experience in an IT Manager / IT Lead role Strong technical background across infrastructure, including Windows Server, Microsoft 365, and Azure Experience managing IT environments across multiple sites Experience working with or managing Managed Service Providers (MSPs) Good understanding of cybersecurity principles and frameworks (e.g., Cyber Essentials Plus) Experience managing software vendors and systems (ERP, CAD, SaaS, etc.) Experience within a manufacturing, engineering, or R&D environment would be highly beneficial. What Next? If you're an IT Manager looking for an exciting new role in a challenging and rewarding environment, then please apply today to learn more! IT Manager, Infrastructure, Cybersecurity, Manufacturing, MSP, Azure, Microsoft 365 Corriculo Ltd acts as an employment agency and an employment business. ,

1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

IT Support Technician Hunslet, Leeds (On-site) Up to 27,000 Your new role I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Managing IT Stock - Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Experience needed Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness - DHCP, DNS, WAN/LAN Troubleshooting Desirable Level 2 - 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Overview A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team. This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work. Your New Role You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments. Your Responsibilities Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools Managing Windows and macOS environments Delivering email migrations including cloud to cloud and hybrid setups Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall Leading infrastructure projects from design through to deployment Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments Supporting server, backup, security and firewall configurations Attending client sites when required for installs and issue resolution Working with video conferencing equipment Tech Environment Microsoft 365, Exchange Online, SharePoint, Google Workspace Intune, JAMF, Entra ID, Endpoint Manager Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs Datto RMM, Autotask, IT Glue Security and backup tools including Bitdefender and SaaS protection platforms You Will Have Previous experience in an MSP environment Strong hands-on Microsoft 365 experience end to end Comfortable working across 2nd and 3rd line support Experience with migrations and hybrid environments Strong communication skills and ability to work with a range of users including senior stakeholders Someone proactive, reliable and able to take ownership of issues and projects Desirable Exposure to Linux Experience in creative or production environments