113 jobs found

We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business. Typical tasks include: Responding to 1st line IT support queries from staff Helping users with application access, passwords and basic troubleshooting Building and configuring new starter equipment using documented processes Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure Supporting device deployment using Windows Deployment Services (WDS) Maintaining IT equipment through effective asset management The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch! Nottingham city centre / 3 days a week in the office. Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

We are working with a powerhouse in the logistics and e-commerce world (with their London based HQ) and have a very exciting opportunity for someone to join them as a Data Analyst for the next 3+ months, with a great potential of something permanent being available for the right person. In this role you would be working very closely with the commercial team, focused on supporting the team with data analysis, reporting and performance insights, in particular looking at success factors, lead times, sales volumes etc. Your main focus will be around building and maintaining dashboards, analysis of sales performance and helping teams use data more effectively. Additionally, you'll be working across the wider commercial teams and providing Salesforce support, so it's a necessity that you have great communication skills as well as Salesforce (or similar CRM) knowledge. This is a project to help cleanse data and catch up, really we need someone that has some form of Data Analytics experience (2+ years) and in particular within a sales or revenue capacity. You'd be working a standard 9-5 day, Monday to Friday, and to start can work a 4 in/1 out hybrid split, and then after settling work 3/2. The offices you'd be working in are based in-between Marylebone and Fitzrovia, less than a 10 minute walk to Oxford Circus Station. As this is temporary, you'd be completing weekly timesheets and paid each Friday, working at an hourly rate of 18 per hour. What you'll be involved in: CRM & Data Support Work with the CRM Lead to ensure reporting aligns with Salesforce processes and data structures. Help maintain data quality and support improvements to CRM reporting. Assist in translating commercial reporting needs into system requirements. Support the Commercial team with Salesforce queries, creating training materials for FAQs. Data & Reporting Build and maintain dashboards and reports in Salesforce. Produce regular sales performance reports including pipeline, conversion and revenue metrics. Support the creation of reporting packs for monthly reviews and commercial meetings. Sales Performance Insights Analyse sales data to identify trends, opportunities and performance gaps. Support sales managers with insights on pipeline health, forecasting and productivity. Maintain KPI trackers and sales scorecards. What we're looking for Any form of early career exposure and experience within revenue operations would be ideal. Familiarity with and confidence using Salesforce or similar. Ability to interpret data and present insights clearly. Curious, detail-oriented and comfortable working in a fast-paced environment. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication abilities Ability to manage and prioritise multiple tasks Capability to work on a rotating shift schedule, including weekends If you are a dedicated IT Service Desk professional with a passion for technology and delivering exceptional support, we invite you to apply now.

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Our client, a renowned company in the retail sector, is currently seeking a Helpdesk Analyst to join their team on a contract basis. This role is integral to providing exceptional IT support within the bustling retail environment. Key Responsibilities: Responding to and resolving IT support requests from retail staff Troubleshooting hardware and software issues efficiently and effectively Providing guidance and assistance on the use of retail-specific IT systems Escalating complex issues to the appropriate departments when necessary Maintaining accurate records of support requests and resolutions Collaborating with other IT team members to ensure seamless service delivery Ensuring a prompt and professional response to all support queries Continuously improving IT support processes and procedures Job Requirements: Experience in an IT support role, preferably within a retail setting Strong troubleshooting skills for both hardware and software issues Familiarity with retail-specific IT systems and applications Excellent communication and customer service skills Ability to work well under pressure and manage multiple support requests simultaneously Strong attention to detail and organisational skills A collaborative team player with a proactive approach to problem-solving Relevant IT qualifications or equivalent experience If you have a passion for providing outstanding IT support and are looking for a new challenge in the retail sector, we would love to hear from you. Apply now to join our client's dedicated team.

Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.

1st Line Support Analyst - Reading ESP Global Services are currently recruiting a 1st line support analyst to join our Reading headquarters. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide 24/7. Reporting to the Global Service Desks Manager you will work on our global IT helpdesk providing 1st line support to a range of ESP's customers. Our service desk team in Reading support over 250 customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service. A snapshot of what you will be doing: * Respond to calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation * Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue. * Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis. * Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels. * Maintain high standards of customer service at all times to encourage an excellent customer experience. What are we looking for? * At least 1 years' experience in an IT support/ Service Desk Analyst role * Excellent use of MS Office products * Good understanding of IT networks and IT fundamentals * Self-motivated with a willingness to learn and adapt to any new change or situation * Very good verbal and written communication skills * Process driven with the ability to be innovative * Excellent inter-personal skills; ability to communicate with customers at all levels. ESP offers a basic salary between £21,000- £24,000 + pension, life assurance and access to ongoing training and career development. The Service Desk team offer 24x7 support so to be considered for this role you must be flexible with working day shifts. This role is working on a 4 on 4 off 12 hour shift basis covering the hours of 7am - 7pm Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Your Company: An exciting opportunity has arisen with an FMCG company with a strong presence across Berkshire and Surrey for an Application Support Analyst, to be based out of their office near Bracknell. Network Professional have partnered with this excellent company previously, and due to continued success across the last 18 months, the business continues to grow. The acquisition of an Application Support Analyst, to join a growing IT team, will enable business applications to function smoothly and coherently, improving the planning, reporting and Information Management process. This position is available on both a permanent and Fixed Term Contract basis for strong Application Analysts looking to develop their career. Your Role & Responsibilities: * Ensuring all business platforms are running correctly and processes are followed and understanding the current setup of various business platforms and how they connect/integrate * Managing helpdesk ticket queries and requests related to the business platforms, including the reporting systems, as well as change requests and development requests throughout application's lifecycle * Troubleshooting any issues from the existing day to day activities and looking for improvements and automation in order to increase the quality of the data output and reduce overheads * Driving design, planning, testing and rollout of any new business applications and systems the business may agree upon * Supporting daily running of the reports by troubleshooting issues and managing communication with 3rd parties to ensure prompt resolution * Communicating regularly with key stakeholders to ensure that reports are functional, accurate and accessible * Answering IT related issues and providing high quality customer service across the company What you will need to Apply: For this position, applicants should have prior experience within an Application Support role, demonstrating excellent analytical skills, capable of improving current business processes. Applicants should be proficient with SQL and Microsoft Excel to an advanced level, and ideally have exposure to Qlick or Power BI. Candidates should be excellent communicators at all levels, and have strong organisational & documenting skills to ensure applications are predictable and reliable. Applicants should also be great problem-solvers, able to analyse and improve business processes through innovative thinking and in-depth analysis of current business applications that are in use. What you will get in Return: This position is open to applicants on both a permanent and fixed-term contract basis, with the opportunity to join a diverse, talented and highly charismatic team of professionals who are passionate about what they do. A base salary in excess of £40,000 is on offer on a permanent basis, with additional benefits such as discretionary company bonus, 25 days holiday, and free parking covered. You will also be eligible for training and development within additional applications of the IT sphere at the company, enabling strong opportunities for progression in your career. A fantastic opportunity to join a growing company in the midst of a highly successful period in their history! If you are interested in the role listed above and would like more information, please reach out to Joshua Whitton - Talent Acquisition Specialist on or via email at

To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Support Analyst, 2nd Line An IT Support Analyst is urgently needed on an initial short term contract, to join a thriving manufacturing company based in Kidlington, North Oxfordshire. This contract has been deemed inside IR35. The Role The IT Support Analyst will be providing high quality, dedicated support via the internal helpdesk ticketing system, taking ticket ownership and either resolving or escalating where necessary. The IT Support Analyst will get the opportunity to work across a wide range of hardware and software, troubleshooting issues across all types of devices (desk/laptops/tablets/printers/switches etc.) With partnerships with some big names in the business, the company design and manufacture electronic parts mainly for the automotive industry, but are now expanding into other industries, such as aerospace. What's Required? Whilst enthusiasm and the ability to provide a highly-personable service are key, it is hoped that the successful IT Support Analyst's technical experience and abilities will include: Experience working with a ticketing system A familiarity with Office365 and Windows 10 Exposure to Azure, Exchange, and anti-virus (Sophos) would be highly beneficial What Next? If you're an IT Support Analyst looking for a new challenge, then please apply today to learn more! Support Analyst, 2nd Line Corriculo Ltd acts as an employment agency and an employment business.

Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst Type: 3 month contract Location: based onsite in London (Euston) Rate: up to £170 per day (Umbrella) Desktop Support Analyst will be working within the onsite Desktop Team at a Customer Head Office and utilises the following; Windows Desktop operating systems knowledge, deployment tools of SCCM, MS Office, Citrix Client, builds, testing, Group policy, AD High Level, Office 365. This gives an overview of the technologies involved. You will report into the Desktop Team Leader, and receive guidance and mentoring from this person. The company believe in training and development and and obtaining where possible accreditations from those vendors. Therefore, a training budget is an essential part of the solution in enabling their teams. In order to be suitable for this role you should be able to perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Have the ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. You will also support project delivery aims and objectives Ensure all changes to estate are reflected in support documentation Participate in the on-call rota among the team and fall into the shift pattern to allow the Desktop Team Leader to allow for leave, sickness, training etc. This is a great opportunity to join one of the Industry's fastest growing companies with over 50 Years of combined experience in the provision of software solutions. Experience in: Essential Windows 10 AD (High Level) Office 365 Account Creation Windows 7&10 Microsoft Mobile devices - Intune or another MDM Desirable Windows Server 2012/2016, Virtualisation IP Networks, switches & Cabling. If you would like to be considered for this great opportunity and have a minimum of 2 years experience then please apply below. Desktop Support Analyst, 2nd Line Support Technician /IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Second Line Support/Service Desk Analyst

IT Service Desk Analyst - 1st Line Support Location: East Croydon Hours: Monday to Friday, 8.00am til 6.00pm £11.00 per hours (Weekly Pay) ASAP Start - Temp - Project likely to last for 18 weeks My client, a large, well known reputable company based in East Croydon is looking for an IT Helpdesk Analyst to join their friendly IT department providing 1st line technical support to colleagues in the organisation Main duties will include: Receiving IT incidents or requests from the customer and to ensure that they are logged and correctly classified in line with the agreed requirements To diagnose all IT incidents or requests and resolve where possible To escalate any IT incidents or requests that require further diagnosis to the correct support group and to monitor the progress of these incidents or requests until resolution To maintain a high degree of customer service at all times To perform ad hoc requests as and when the job requires Skills/Experience required: Good knowledge of PC based Office applications (i.e. Word, PowerPoint, Excel, Outlook, etc) A general understanding of PC hardware, network and software products Experience in a role focused on offering good customer service If you have a passion for IT and have great customer service skills, please apply online now with your most up to date CV. Please note, only successfully shortlisted applicants will be contacted Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Company description: Exertis UK Ltd. Job description: At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities. This role is based within a Technical Support team here at Exertis Enterprise Services and we are looking for a person with excellent IT Support skills. The role requires this person to provide exceptional customer support on all products sold by Exertis Enterprise Services. Key Responsibilities Assist in a 24x7 shift pattern, including bank holidays and weekends Being first point of contact for support, via telephone, email and portal Logging support calls for our customers within the helpdesk system ensuring information collected is accurate and prioritised appropriately Working against contract service level agreements (SLAs) Pro-active monitoring of internal and customer systems Keeping support requests up to date Ensuring all relevant parties are kept informed of progress on support tickets Assist with request for change (RFC's) Providing technical input to support requests to progress or resolve Working to achieve quarterly bonus objectives Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct. Person Specification The ideal candidate will be able to demonstrate an understanding of some or all of the following attributes: Personal Expections: Keep up to date with any vendor specific certifications or required external certifications. Proactively find solutions to complex problems. Available to attend specific vendor training days away from home if necessary. Technical Expectations: Understanding of fundamentals of IP Networks Understanding of fundamentals of VoIP Understanding of fundamental network security (Firewalls, Antivirus). Knowledge of web based administration and command line interfaces. Knowledge of Microsoft Operating Systems Any of the following attributes would be advantageous but are not essential: Experience of SSL technologies and certificates. Knowledge of NAT, Port forwarding would be a great advantage. Experience of configuring IP based products, firewalls and routers. Knowledge of Microsoft Server operating systems with Microsoft Active Directory, LDAP or other directory systems. Experience with Linux Command Line.

Job title:  L1 Support Service Desk (Fresher) Location: Gothenburg, Sweden Language: Swedish native/ C1 Availability (notice period) to join once confirmed: Immediate Expected Monthly Salary in SEK: SEK 19-22K  Gross monthly/ EUR  16-17  P/H Contract: Direct Years of relevant experience: Fresher/Junior An exciting opportunity has emerged for a multilingual service desk analyst to provide Level 1 End User IT support, instruct users on the use of software, announce urgent / important information from the IT group, as well as receive and assign software, hardware and network requests to the appropriate team.  Skills and Experienced required: Basic knowledge of networks, email systems and the ability to understand the IT environment Fluent German Ability to learn effectively and possess a high level of flexibility Customer focused and approachable Demonstrate an analytical approach when it comes to problem solving Any previous experience in the IT / Helpdesk / Service Desk fields Prior experience of IT infrastructure support (not essential)

This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff. The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system. Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role. The Role * Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress. * Logging and management of support calls to resolution * Escalate support requests to appropriate members of the IT Support Team as required. * Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment. * Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead. * Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead. * Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts. * Ensure process and good working practise is followed, suggesting improvements as and when identified. * Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team. * Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead. Skills * 2 years minimum IT Helpdesk and Desktop Support experience * VMware * VLans * Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012 * Excellent understanding of PC hardware set-up and configuration * Good TCP/IP experience and understanding of network fundamentals * Experience with Microsoft Office products * Hands on’ approach and a willingness to learn * Flexible, pro-active approach * Team player but can work alone without supervision * Full driving licence and access to own transport If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292 Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs. Please visit our website (url removed)

Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks. Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract. Role: Service Desk Coordinator Term: 6 months fixed term contract, with potential for longevity Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme) Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas. The duties of the IT Coordinator / Service Desk Coordinator will include: * Monitoring, assessing and assigning Service Desk tickets * Liaising with Developers and End Users to ensure estimations are given to the business * First point of contact for support issues and escalations * Help build up a knowledge base for users * Ensure tickets are logged correctly and kept up to date * Enhance processes where required The following experience is required for the IT Coordinator / Service Desk Coordinator role: * Demonstrable coordination exposure within a commercial environment * Experience involved with a IT Service Desk would be beneficial * A high level of communication - both verbal and written * Familiar with Windows Operating Systems * Experience of working in a development environment would prove advantageous yet not essential * An ITIL background Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen. Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician

Service Desk / Helpdesk Analyst contract in Manchester up to £150 per day! My client based in Manchester is looking for a contract Service Desk / Helpdesk Analyst with experience in IT customer service, excellent communication skills and exposure to Office 365. Job title: Service Desk / Helpdesk Analyst Location: Manchester Job type: 3 months contract Rate: £100 – 150 per day What you’ll be doing: * Working within small team, providing 1st line support to the business applications including Office 365. * To retain ownership of incidents end to end until the issue is resolved. This entails updating the users as well as chasing progress and resolution from internal and external support teams. * Responsible for documentation of procedures relating to 1st and 2nd line support to assist other members of the team. * Responsible for liaison with members of the IT department to ensure that they are kept up-to-date on relevant issues. * Responsible for working within Service Level Agreement (SLA) guidelines published to business community. Also responsible for making recommendations for changes to SLAs if appropriate. * Develop and maintain strong relationships with business users * Support in the identification of issues that can be initially resolved or escalated to the appropriate team who then take ownership. Who are we looking for: Personal Skills & Experience * Excellent communication skills * Solid understanding of the need for procedures, practices and standards for use within an IT department with the ability to put these into place where they do not already exist * Excellent customer facing skills’ – being able to negotiate on an informal basis if required * Ability to maintain composure in difficult situations – possibly where conflicting demands are placed on limited resources * Mature approach when carrying out duties * Ability to develop strong relationships at all levels * Keeps commercial aspects continually in mind when taking actions or making decisions Technical Skills * Ability to diagnose problems experienced on desktop/portable machines in order to determine whether they are related to hardware, software, data, network issues or a combination of these issues * Experience with Office 365 * Working knowledge of Outlook and Exchange * Excellent knowledge and experience of desktop applications * Ability to take on basic application support processes. If you are keen to add value but also have an opportunity to develop your skill further then please do not hesitate to apply