Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
18/03/2026
Full time
Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision making, prioritisation and problem solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery focused approach Confident decision maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands on when required Working Conditions Full time role, predominantly office based with some remote flexibility Occasional out of hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)
IT Manager Gloucester Hybrid - 2 days per week on site Up to 70k Benefits: 25 days holiday plus bank Generous Pension scheme Employee assistance programme Healthcare, Dental, and lots more I am working with a client in the Gloucester area who is looking for a well rounded IT Manager to join the team. This is a strategic role, and they are looking for someone that has experience spanning the operations of IT (Infrastructure, Service Desk, Networking), Software Development, and Testing. You will be a key member of the leadership team, and you will play an important role in the smooth running of the department and its operation. Their tech stack is Microsoft focused, and you will need to have experience working in hybrid and cloud environments. Key responsibilities: Managing cross functional IT department operations - infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor Management, Resource planning Continuous improvement of the IT department as a whole - Infrastructure, network, cloud environment, business systems, and applications. Budgets, Forecasting and reporting of performance analytics Stakeholder Communication Information Security, Cyber Security, Governance, Risk and Compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap. Project management and delivery Oversee the SDLC and STLC You should have experience with: Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR(phone number removed) to be considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/03/2026
Full time
IT Manager Gloucester Hybrid - 2 days per week on site Up to 70k Benefits: 25 days holiday plus bank Generous Pension scheme Employee assistance programme Healthcare, Dental, and lots more I am working with a client in the Gloucester area who is looking for a well rounded IT Manager to join the team. This is a strategic role, and they are looking for someone that has experience spanning the operations of IT (Infrastructure, Service Desk, Networking), Software Development, and Testing. You will be a key member of the leadership team, and you will play an important role in the smooth running of the department and its operation. Their tech stack is Microsoft focused, and you will need to have experience working in hybrid and cloud environments. Key responsibilities: Managing cross functional IT department operations - infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor Management, Resource planning Continuous improvement of the IT department as a whole - Infrastructure, network, cloud environment, business systems, and applications. Budgets, Forecasting and reporting of performance analytics Stakeholder Communication Information Security, Cyber Security, Governance, Risk and Compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap. Project management and delivery Oversee the SDLC and STLC You should have experience with: Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR(phone number removed) to be considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Ecommerce Manager Location: Greater London Salary: 40,000 - 48,000 Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite) About the Role: As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG. What's in it for you? Working within forward thinking gaming company Supporting culture Development opportunities Brilliant break out area with gaming consoles and fully stocked bar Ecommerce Manager Responsibilities: eCommerce Platform & Marketplace Management Digital Analytics & Performance Tracking Team Leadership & Training Technical & Systems Management Channel Coordination & Cross-Functional Collaboration Ecommerce Manager will have / be: B2C experience within Tech FMCG Experience managing third party marketing Proactive Adaptable Experience working across Europe & US markets ideally but not mandatory
18/03/2026
Full time
Job Title: Ecommerce Manager Location: Greater London Salary: 40,000 - 48,000 Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite) About the Role: As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG. What's in it for you? Working within forward thinking gaming company Supporting culture Development opportunities Brilliant break out area with gaming consoles and fully stocked bar Ecommerce Manager Responsibilities: eCommerce Platform & Marketplace Management Digital Analytics & Performance Tracking Team Leadership & Training Technical & Systems Management Channel Coordination & Cross-Functional Collaboration Ecommerce Manager will have / be: B2C experience within Tech FMCG Experience managing third party marketing Proactive Adaptable Experience working across Europe & US markets ideally but not mandatory
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. We are seeking a Solution Architect to design and govern the digital systems that power our aircraft lifecycle - from concept and certification through to manufacturing and continued airworthiness. This is a high-impact role at the intersection of aircraft programmes, digital product teams, and enterprise platforms, ensuring technical coherence as we scale. What You'll Do Solution & Systems Architecture Designing end-to-end solution architectures supporting aircraft design, flight test, certification, manufacturing readiness, and in-service operations Defining integrations across engineering systems (PLM, requirements, simulation), manufacturing platforms (MES, quality), and enterprise systems (ERP, data platforms) Ensuring solutions scale from prototype and certification phases into sustained production Standards, Governance & Compliance Defining and enforcing architectural standards aligned with regulatory, security, and data governance requirements Ensuring digital solutions support traceability, auditability, and aerospace compliance needs Participating in architecture review boards and providing technical assurance Collaboration & Delivery Partnering with Product Managers, engineering teams, and delivery partners to shape solution designs early Supporting delivery teams with architectural clarity and technical decision-making Balancing short-term programme demands with long-term architectural integrity Technology Alignment Aligning solutions with our enterprise architecture and Microsoft/Azure-centric data strategy Evaluating and recommending tools, platforms, and integration approaches What you'll Bring Strong experience as a Solution Architect in complex environments Proven experience integrating enterprise and operational systems Understanding of systems engineering principles, lifecycle management, and traceability Ability to communicate complex architectures clearly to both technical and non-technical audiences Ideally, a background in regulated or safety-critical industries (aerospace, automotive, defence, energy) What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
18/03/2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. We are seeking a Solution Architect to design and govern the digital systems that power our aircraft lifecycle - from concept and certification through to manufacturing and continued airworthiness. This is a high-impact role at the intersection of aircraft programmes, digital product teams, and enterprise platforms, ensuring technical coherence as we scale. What You'll Do Solution & Systems Architecture Designing end-to-end solution architectures supporting aircraft design, flight test, certification, manufacturing readiness, and in-service operations Defining integrations across engineering systems (PLM, requirements, simulation), manufacturing platforms (MES, quality), and enterprise systems (ERP, data platforms) Ensuring solutions scale from prototype and certification phases into sustained production Standards, Governance & Compliance Defining and enforcing architectural standards aligned with regulatory, security, and data governance requirements Ensuring digital solutions support traceability, auditability, and aerospace compliance needs Participating in architecture review boards and providing technical assurance Collaboration & Delivery Partnering with Product Managers, engineering teams, and delivery partners to shape solution designs early Supporting delivery teams with architectural clarity and technical decision-making Balancing short-term programme demands with long-term architectural integrity Technology Alignment Aligning solutions with our enterprise architecture and Microsoft/Azure-centric data strategy Evaluating and recommending tools, platforms, and integration approaches What you'll Bring Strong experience as a Solution Architect in complex environments Proven experience integrating enterprise and operational systems Understanding of systems engineering principles, lifecycle management, and traceability Ability to communicate complex architectures clearly to both technical and non-technical audiences Ideally, a background in regulated or safety-critical industries (aerospace, automotive, defence, energy) What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
The Department for Business and Trade (DBT) has a clear mission - to grow the UK economy. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission and is seeking a Platform Test Lead experienced in test automation (PaaS/SaaS), coding (Python or Java), test frameworks & BDD (e.g. Gherkin/Cucumber), CI/CD pipelines, containerisation (Docker/Kubernetes), cloud platforms (AWS preferred), and infrastructure-as-code (e.g. Terraform). London £65,826 to £81,674, National £62,103 to £78,054 plus £17,991 annual pension contribution. 40% to 60% hybrid working. As Platform Test Lead, you will play a critical role in ensuring the DBT Platform is robust, secure, and scalable by embedding quality assurance into its design and delivery. You'll lead the development of platform-wide test strategies, support automated testing across infrastructure and services, and collaborate with technical leaders to drive continuous improvement. This role supports DBT's digital transformation goals and contributes to the strategic evolution of the platform. Role Overview of the Platform Test Lead: This is a technical and strategically critical role within our Technology portfolio at DBT, overseeing a platform that supports internal and external services. You will lead the evolution of the DBT Platform's testing strategy, ensuring it is robust, secure, scalable and efficient. You will work closely with platform engineers, technical architects, cyber security and service teams to embed quality assurance into the platform's design and delivery. You will play a key role in shaping how we test and assure platform capabilities, bringing your experience of test automation, infrastructure testing and DevOps practices. You'll work across DDaT to understand future needs and help teams validate and deliver against them. You'll also contribute to platform governance and technical decision-making, ensuring testing supports strategic goals. This is a technical leadership role requiring experience with cloud-hosted platforms. The successful candidate will be well-versed in implementing and optimising automated testing, deployment pipelines, and performance metrics like DORA. You will have an understanding of emerging technologies, enabling you to guide innovation and resilience across the platform. You must have a proven track record of leading test engineering for large-scale platform operations or infrastructure products, ensuring stability, scalability and strategic alignment with organisational goals. Main responsibilities for the Platfrom Test Lead: Lead the design, implementation, and continuous improvement of automated test frameworks for platform components and services. Define and own platform-level test strategies, including integration, performance, security, and end-to-end testing across multi-account environments. Collaborate with Platform Engineers, Technical Architects, and Cyber SMEs to ensure testing supports platform priorities. Drive improvements in deployment testing, enabling faster, more reliable releases with reduced support burden. Support FinOps and observability initiatives by ensuring test coverage includes cost-impacting behaviours and performance metrics. Champion testability in platform design, simplifying environment setup and enabling self-service testing for service teams. Coach and mentor engineers in test automation, quality assurance, and continuous delivery practices. Monitor test suite health, reduce technical debt, and ensure test infrastructure is scalable and cost-effective. Essential Skills: Proven experience in test automation for infrastructure and platform engineering, including maturing PaaS/SaaS products. Strong coding skills (Python or Java), with experience building reusable test frameworks, utilities, and using BDD approaches (e.g. Gherkin/Cucumber) for collaborative testing. Hands-on experience with CI/CD pipelines, containerisation (Docker/Kubernetes), cloud platforms (AWS preferred), and infrastructure-as-code (e.g. Terraform). Familiarity with observability and performance testing tools (Datadog, ELK, Grafana, Locust, JMeter), plus an understanding of cyber security testing principles and logging requirements. Ability to coach multidisciplinary teams, embed quality practices in agile delivery, and apply FinOps-aware testing approaches (e.g. cost-impact validation, resource optimisation). It is desirable that you have: Knowledge of platform engineering patterns (g. sidecar architecture, secure base images, technical contracts). Familiarity with accessibility and security testing standards (g. OWASP, WCAG). Benefits Alongside your salary, DBT contributes £17,991 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity Civil Service Pension with an employer contribution of 28.97% If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Wednesday 25th February at 12.30pm. Follow the Apply button to book your spot on the advertisers site.
18/03/2026
Full time
The Department for Business and Trade (DBT) has a clear mission - to grow the UK economy. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission and is seeking a Platform Test Lead experienced in test automation (PaaS/SaaS), coding (Python or Java), test frameworks & BDD (e.g. Gherkin/Cucumber), CI/CD pipelines, containerisation (Docker/Kubernetes), cloud platforms (AWS preferred), and infrastructure-as-code (e.g. Terraform). London £65,826 to £81,674, National £62,103 to £78,054 plus £17,991 annual pension contribution. 40% to 60% hybrid working. As Platform Test Lead, you will play a critical role in ensuring the DBT Platform is robust, secure, and scalable by embedding quality assurance into its design and delivery. You'll lead the development of platform-wide test strategies, support automated testing across infrastructure and services, and collaborate with technical leaders to drive continuous improvement. This role supports DBT's digital transformation goals and contributes to the strategic evolution of the platform. Role Overview of the Platform Test Lead: This is a technical and strategically critical role within our Technology portfolio at DBT, overseeing a platform that supports internal and external services. You will lead the evolution of the DBT Platform's testing strategy, ensuring it is robust, secure, scalable and efficient. You will work closely with platform engineers, technical architects, cyber security and service teams to embed quality assurance into the platform's design and delivery. You will play a key role in shaping how we test and assure platform capabilities, bringing your experience of test automation, infrastructure testing and DevOps practices. You'll work across DDaT to understand future needs and help teams validate and deliver against them. You'll also contribute to platform governance and technical decision-making, ensuring testing supports strategic goals. This is a technical leadership role requiring experience with cloud-hosted platforms. The successful candidate will be well-versed in implementing and optimising automated testing, deployment pipelines, and performance metrics like DORA. You will have an understanding of emerging technologies, enabling you to guide innovation and resilience across the platform. You must have a proven track record of leading test engineering for large-scale platform operations or infrastructure products, ensuring stability, scalability and strategic alignment with organisational goals. Main responsibilities for the Platfrom Test Lead: Lead the design, implementation, and continuous improvement of automated test frameworks for platform components and services. Define and own platform-level test strategies, including integration, performance, security, and end-to-end testing across multi-account environments. Collaborate with Platform Engineers, Technical Architects, and Cyber SMEs to ensure testing supports platform priorities. Drive improvements in deployment testing, enabling faster, more reliable releases with reduced support burden. Support FinOps and observability initiatives by ensuring test coverage includes cost-impacting behaviours and performance metrics. Champion testability in platform design, simplifying environment setup and enabling self-service testing for service teams. Coach and mentor engineers in test automation, quality assurance, and continuous delivery practices. Monitor test suite health, reduce technical debt, and ensure test infrastructure is scalable and cost-effective. Essential Skills: Proven experience in test automation for infrastructure and platform engineering, including maturing PaaS/SaaS products. Strong coding skills (Python or Java), with experience building reusable test frameworks, utilities, and using BDD approaches (e.g. Gherkin/Cucumber) for collaborative testing. Hands-on experience with CI/CD pipelines, containerisation (Docker/Kubernetes), cloud platforms (AWS preferred), and infrastructure-as-code (e.g. Terraform). Familiarity with observability and performance testing tools (Datadog, ELK, Grafana, Locust, JMeter), plus an understanding of cyber security testing principles and logging requirements. Ability to coach multidisciplinary teams, embed quality practices in agile delivery, and apply FinOps-aware testing approaches (e.g. cost-impact validation, resource optimisation). It is desirable that you have: Knowledge of platform engineering patterns (g. sidecar architecture, secure base images, technical contracts). Familiarity with accessibility and security testing standards (g. OWASP, WCAG). Benefits Alongside your salary, DBT contributes £17,991 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity Civil Service Pension with an employer contribution of 28.97% If you would like to find out more about the role, the Platform Engineering team and what it's like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Wednesday 25th February at 12.30pm. Follow the Apply button to book your spot on the advertisers site.
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/03/2026
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior E-commerce Manager Salary: £55,000 - £70,000 Location: Sutton Coldfield Employment Type: Full-time Reference: About Our Client Our client - a leading precious metals and ecommerce business - is experiencing significant growth and continued investment across their digital and marketing operations. With a fast-paced product environment, a strong online presence and ambitious commercial plans, they are now seeking a highly capable Senior E-commerce Manager to take strategic ownership of their online trading, customer journey, digital performance, and overall ecommerce strategy. This is a senior, commercially critical role combining ecommerce leadership, digital optimisation, website ownership, and close collaboration with marketing and content teams. The Role As the Senior E-commerce Manager, you will lead the full ecommerce function, driving online performance, customer experience, digital trading and strategic growth. You will manage a small team across content, photography, and digital output, ensuring the brand delivers an exceptional online experience aligned with commercial priorities. This role blends hands-on expertise with senior strategic influence, offering full ownership of the ecommerce roadmap. Key Responsibilities Ecommerce Strategy & Leadership Own and deliver the ecommerce strategy to support ambitious growth targets. Lead online trading, customer journey optimisation, and site performance improvement. Oversee the ecommerce roadmap, managing new functionality, integrations, and platform enhancements. Provide strategic insight and reporting to senior leadership. Website & Digital Performance Manage day-to-day website operations, ensuring a seamless experience across all customer touchpoints. Oversee product uploads, categorisation, merchandising, and accuracy of all onsite content. Monitor site performance, UX behaviour and analytics; drive improvements in conversion rate, AOV and retention. Liaise with developers to deliver updates, fixes and new features. Content, Creative & Brand Lead the content and photography workflow, ensuring high-quality imagery and brand-aligned visuals. Oversee homepage, landing page and campaign content updates. Maintain brand consistency and ensure all digital assets meet quality expectations. Digital Marketing Collaboration Partner with PPC, paid social, SEO and CRM teams to maximise campaign performance. Optimise landing pages to improve traffic quality, conversions and engagement. Support SEO improvements across content, structure and technical areas. Ensure ecommerce activity aligns with marketing plans and trading priorities. Commercial & Cross-Functional Analyse product performance, customer behaviour and market trends to identify opportunities for growth. Work closely with Sales, Operations and Marketing to support product launches and trading activity. Review competitor activity and industry developments to maintain a market-leading online presence. Team Leadership Lead and mentor a small ecommerce and content team. Foster a collaborative, commercially driven and high-performing culture. Support recruitment and role development as the ecommerce function expands. About You 5+ years' experience in ecommerce, online trading or digital management, preferably within a fast-paced retail or precious metals environment. Strong understanding of ecommerce platforms, CMS systems and UX principles. Data-driven mindset with experience using GA, GTM and other analytics tools. Confident managing cross-functional teams including content, photography and marketing. Experience working with agencies across SEO, development and paid media. Commercially focused, detail-oriented and comfortable operating at both strategic and hands-on levels. Able to influence senior stakeholders and thrive in a high-growth environment. Interested in Applying? If you'd like to apply, click apply , or contact Jack at Four Squared Recruitment on or to discuss the role in more detail.
18/03/2026
Full time
Senior E-commerce Manager Salary: £55,000 - £70,000 Location: Sutton Coldfield Employment Type: Full-time Reference: About Our Client Our client - a leading precious metals and ecommerce business - is experiencing significant growth and continued investment across their digital and marketing operations. With a fast-paced product environment, a strong online presence and ambitious commercial plans, they are now seeking a highly capable Senior E-commerce Manager to take strategic ownership of their online trading, customer journey, digital performance, and overall ecommerce strategy. This is a senior, commercially critical role combining ecommerce leadership, digital optimisation, website ownership, and close collaboration with marketing and content teams. The Role As the Senior E-commerce Manager, you will lead the full ecommerce function, driving online performance, customer experience, digital trading and strategic growth. You will manage a small team across content, photography, and digital output, ensuring the brand delivers an exceptional online experience aligned with commercial priorities. This role blends hands-on expertise with senior strategic influence, offering full ownership of the ecommerce roadmap. Key Responsibilities Ecommerce Strategy & Leadership Own and deliver the ecommerce strategy to support ambitious growth targets. Lead online trading, customer journey optimisation, and site performance improvement. Oversee the ecommerce roadmap, managing new functionality, integrations, and platform enhancements. Provide strategic insight and reporting to senior leadership. Website & Digital Performance Manage day-to-day website operations, ensuring a seamless experience across all customer touchpoints. Oversee product uploads, categorisation, merchandising, and accuracy of all onsite content. Monitor site performance, UX behaviour and analytics; drive improvements in conversion rate, AOV and retention. Liaise with developers to deliver updates, fixes and new features. Content, Creative & Brand Lead the content and photography workflow, ensuring high-quality imagery and brand-aligned visuals. Oversee homepage, landing page and campaign content updates. Maintain brand consistency and ensure all digital assets meet quality expectations. Digital Marketing Collaboration Partner with PPC, paid social, SEO and CRM teams to maximise campaign performance. Optimise landing pages to improve traffic quality, conversions and engagement. Support SEO improvements across content, structure and technical areas. Ensure ecommerce activity aligns with marketing plans and trading priorities. Commercial & Cross-Functional Analyse product performance, customer behaviour and market trends to identify opportunities for growth. Work closely with Sales, Operations and Marketing to support product launches and trading activity. Review competitor activity and industry developments to maintain a market-leading online presence. Team Leadership Lead and mentor a small ecommerce and content team. Foster a collaborative, commercially driven and high-performing culture. Support recruitment and role development as the ecommerce function expands. About You 5+ years' experience in ecommerce, online trading or digital management, preferably within a fast-paced retail or precious metals environment. Strong understanding of ecommerce platforms, CMS systems and UX principles. Data-driven mindset with experience using GA, GTM and other analytics tools. Confident managing cross-functional teams including content, photography and marketing. Experience working with agencies across SEO, development and paid media. Commercially focused, detail-oriented and comfortable operating at both strategic and hands-on levels. Able to influence senior stakeholders and thrive in a high-growth environment. Interested in Applying? If you'd like to apply, click apply , or contact Jack at Four Squared Recruitment on or to discuss the role in more detail.
Robert Walters is working in partnership with a dynamic organisation focused on driving innovation and advancing knowledge in a highly technical and fast-evolving field. Their work involves cutting-edge research, collaboration with experts, and the development of solutions that address complex challenges. They pride themselves on fostering a culture of creativity, teamwork, and professional growth, offering opportunities to contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. IT Service Delivery Manager (SDM): Duties Manage IT service delivery across both IT and OT networks, including internal and supplier led services, ensuring performance aligns with SLAs, KPIs, and security requirements. Primary interface between the Digital & Technology department, business stakeholders, and third parties. Lead implementation and continuous improvement of ITIL based processes Maintain and develop the IT service catalogue and IT service desk capability Provide regular reporting on service performance Manage the service transition of new systems into operational support Ensure compliance with government security standards IT Service Delivery Manager (SDM): Essential Skills Experience in IT Service Management within a critical infrastructure, defence, public sector, or highly regulated environment Experience of implementing new/improved processes across IT Service Management life cycle ITIL v3 or ITIL 4 certification Managing services across IT networks, both from internal and externally provided services Service management tooling, configuration management databases (CMDB), and monitoring solutions The permanent opportunity for an IT Service Delivery Manager (SDM) will pay a salary up to £60,000 plus benefits base out of the Bedford offices. Please apply with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
18/03/2026
Full time
Robert Walters is working in partnership with a dynamic organisation focused on driving innovation and advancing knowledge in a highly technical and fast-evolving field. Their work involves cutting-edge research, collaboration with experts, and the development of solutions that address complex challenges. They pride themselves on fostering a culture of creativity, teamwork, and professional growth, offering opportunities to contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards. IT Service Delivery Manager (SDM): Duties Manage IT service delivery across both IT and OT networks, including internal and supplier led services, ensuring performance aligns with SLAs, KPIs, and security requirements. Primary interface between the Digital & Technology department, business stakeholders, and third parties. Lead implementation and continuous improvement of ITIL based processes Maintain and develop the IT service catalogue and IT service desk capability Provide regular reporting on service performance Manage the service transition of new systems into operational support Ensure compliance with government security standards IT Service Delivery Manager (SDM): Essential Skills Experience in IT Service Management within a critical infrastructure, defence, public sector, or highly regulated environment Experience of implementing new/improved processes across IT Service Management life cycle ITIL v3 or ITIL 4 certification Managing services across IT networks, both from internal and externally provided services Service management tooling, configuration management databases (CMDB), and monitoring solutions The permanent opportunity for an IT Service Delivery Manager (SDM) will pay a salary up to £60,000 plus benefits base out of the Bedford offices. Please apply with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Digital Workplace Technician - Evening Shift On Site 5 days a week (Sunday to Thursday) Shift Time: 15:30 - 00:00 Salary: £34k - £36k You will be operating as part of our dynamic and fast-paced Digital Workplace Team, where your role will be instrumental in championing a user-centric approach to IT services. Your primary objective will be to support business IT systems and services across the company to meet our standards of excellence within the digital workplace framework. This role involves troubleshooting hardware and software issues and providing technical support to employees. Your responsibilities will extend to collaborating with IT teams to streamline digital workflows, support the deployment of new technologies and ensures seamless integration of digital tools to enhance overall workplace efficiency. Key responsibilities: Provide timely and effective technical assistance to end-users addressing hardware and software issues in the digital workplace environment. Collaborate with IT teams to integrate and optimize digital tools, facilitating seamless communications and efficient workflows across the business. Respond promptly to incidents, document issues, and escalate complex problems to the relevant teams for resolution. Installing and testing operating systems and software applications as advised by the IT Manager Commissioning of desktop, laptop and mobile devices Stay updated on emerging technologies Work as part of the wider Digital Workplace team with responsibility for the day-to-day support of the business. Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure. Responsible for managing the life cycle of all site IT assets, delivery to destruction. Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment. Management of Backup, Antivirus, Proxy, Monitoring and Patching. Contribute to developing and testing disaster recovery plans in line with business policy. Define objectives related to your assigned responsibilities. Own Incidents to ensure that they are resolved to the user's satisfaction & done in line with the time scales set. Work with relevant teams to resolve Service Requests in a timely manner and transfer knowledge. Provide analytics for use of Problem Investigations & Management Information as required. Help ensure compliance with relevant policies, regulations, and industry standards related to the digital workplace, including data privacy and cybersecurity regulations Adapt to evolving technologies and business requirements, proactively seeking opportunities to optimize and streamline digital workplace processes Out of hours support Requirements Demonstrate a strong understanding of hardware, software, and networking technologies, with the ability to troubleshoot and resolve a variety of technical issues. Possess excellent problem-solving abilities to quickly identify and address challenges, ensuring minimal disruption to digital workplace operations. Stay agile in a dynamic technological landscape, adapting to new tools and methodologies to meet the evolving needs of the digital workplace. Exhibit a customer-centric approach, providing friendly, responsive, and effective support to end-users while maintaining a positive and approachable demeanor. Communicate technical concepts in a clear and understandable manner to users with varying levels of technical expertise, fostering effective collaboration and knowledge transfer. Work collaboratively with cross-functional IT teams, sharing insights and knowledge to contribute to a cohesive and efficient digital workplace ecosystem. Effectively prioritize tasks and manage time to meet deadlines, ensuring timely resolution of issues and efficient implementation of system updates. Adapt to changing priorities and urgent situations, demonstrating flexibility in response to organizational needs and evolving technology requirements. Approach problem-solving analytically, using logical reasoning and data analysis to diagnose and address technical issues systematically. Take initiative to proactively identify areas for improvement in the digital workplace, suggesting and implementing solutions to enhance efficiency and user experience. Uphold ethical standards in handling sensitive information, respecting user privacy, and complying with organizational policies and regulations. Proven interpersonal skills, is credible and can influence others across all levels within the organization. Willingness to learn new skills and gain more knowledge is essential. Qualifications in ITIL v3 or 4 are desirable.
18/03/2026
Full time
Digital Workplace Technician - Evening Shift On Site 5 days a week (Sunday to Thursday) Shift Time: 15:30 - 00:00 Salary: £34k - £36k You will be operating as part of our dynamic and fast-paced Digital Workplace Team, where your role will be instrumental in championing a user-centric approach to IT services. Your primary objective will be to support business IT systems and services across the company to meet our standards of excellence within the digital workplace framework. This role involves troubleshooting hardware and software issues and providing technical support to employees. Your responsibilities will extend to collaborating with IT teams to streamline digital workflows, support the deployment of new technologies and ensures seamless integration of digital tools to enhance overall workplace efficiency. Key responsibilities: Provide timely and effective technical assistance to end-users addressing hardware and software issues in the digital workplace environment. Collaborate with IT teams to integrate and optimize digital tools, facilitating seamless communications and efficient workflows across the business. Respond promptly to incidents, document issues, and escalate complex problems to the relevant teams for resolution. Installing and testing operating systems and software applications as advised by the IT Manager Commissioning of desktop, laptop and mobile devices Stay updated on emerging technologies Work as part of the wider Digital Workplace team with responsibility for the day-to-day support of the business. Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure. Responsible for managing the life cycle of all site IT assets, delivery to destruction. Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment. Management of Backup, Antivirus, Proxy, Monitoring and Patching. Contribute to developing and testing disaster recovery plans in line with business policy. Define objectives related to your assigned responsibilities. Own Incidents to ensure that they are resolved to the user's satisfaction & done in line with the time scales set. Work with relevant teams to resolve Service Requests in a timely manner and transfer knowledge. Provide analytics for use of Problem Investigations & Management Information as required. Help ensure compliance with relevant policies, regulations, and industry standards related to the digital workplace, including data privacy and cybersecurity regulations Adapt to evolving technologies and business requirements, proactively seeking opportunities to optimize and streamline digital workplace processes Out of hours support Requirements Demonstrate a strong understanding of hardware, software, and networking technologies, with the ability to troubleshoot and resolve a variety of technical issues. Possess excellent problem-solving abilities to quickly identify and address challenges, ensuring minimal disruption to digital workplace operations. Stay agile in a dynamic technological landscape, adapting to new tools and methodologies to meet the evolving needs of the digital workplace. Exhibit a customer-centric approach, providing friendly, responsive, and effective support to end-users while maintaining a positive and approachable demeanor. Communicate technical concepts in a clear and understandable manner to users with varying levels of technical expertise, fostering effective collaboration and knowledge transfer. Work collaboratively with cross-functional IT teams, sharing insights and knowledge to contribute to a cohesive and efficient digital workplace ecosystem. Effectively prioritize tasks and manage time to meet deadlines, ensuring timely resolution of issues and efficient implementation of system updates. Adapt to changing priorities and urgent situations, demonstrating flexibility in response to organizational needs and evolving technology requirements. Approach problem-solving analytically, using logical reasoning and data analysis to diagnose and address technical issues systematically. Take initiative to proactively identify areas for improvement in the digital workplace, suggesting and implementing solutions to enhance efficiency and user experience. Uphold ethical standards in handling sensitive information, respecting user privacy, and complying with organizational policies and regulations. Proven interpersonal skills, is credible and can influence others across all levels within the organization. Willingness to learn new skills and gain more knowledge is essential. Qualifications in ITIL v3 or 4 are desirable.
Digital Workplace Technician (4on4off) On Site 5 days a week (Monday to Sunday) - 4 on 4 off (four days consecutive 12-hour shifts, followed by four consecutive days off) Shift Time: 06:00 - 18:00 Salary: £34k - £36k You will be operating as part of our dynamic and fast-paced Digital Workplace Team, where your role will be instrumental in championing a user-centric approach to IT services. Your primary objective will be to support business IT systems and services across the company to meet our standards of excellence within the digital workplace framework. This role involves troubleshooting hardware and software issues and providing technical support to employees. Your responsibilities will extend to collaborating with IT teams to streamline digital workflows, support the deployment of new technologies and ensures seamless integration of digital tools to enhance overall workplace efficiency. Key responsibilities: Provide timely and effective technical assistance to end-users addressing hardware and software issues in the digital workplace environment. Collaborate with IT teams to integrate and optimize digital tools, facilitating seamless communications and efficient workflows across the business. Respond promptly to incidents, document issues, and escalate complex problems to the relevant teams for resolution. Installing and testing operating systems and software applications as advised by the IT Manager Commissioning of desktop, laptop and mobile devices Stay updated on emerging technologies Work as part of the wider Digital Workplace team with responsibility for the day-to-day support of the business. Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure. Responsible for managing the life cycle of all site IT assets, delivery to destruction. Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment. Management of Backup, Antivirus, Proxy, Monitoring and Patching. Contribute to developing and testing disaster recovery plans in line with business policy. Define objectives related to your assigned responsibilities. Own Incidents to ensure that they are resolved to the user's satisfaction & done in line with the time scales set. Work with relevant teams to resolve Service Requests in a timely manner and transfer knowledge. Provide analytics for use of Problem Investigations & Management Information as required. Help ensure compliance with relevant policies, regulations, and industry standards related to the digital workplace, including data privacy and cybersecurity regulations Adapt to evolving technologies and business requirements, proactively seeking opportunities to optimize and streamline digital workplace processes Out of hours support Requirements Demonstrate a strong understanding of hardware, software, and networking technologies, with the ability to troubleshoot and resolve a variety of technical issues. Possess excellent problem-solving abilities to quickly identify and address challenges, ensuring minimal disruption to digital workplace operations. Stay agile in a dynamic technological landscape, adapting to new tools and methodologies to meet the evolving needs of the digital workplace. Exhibit a customer-centric approach, providing friendly, responsive, and effective support to end-users while maintaining a positive and approachable demeanor. Communicate technical concepts in a clear and understandable manner to users with varying levels of technical expertise, fostering effective collaboration and knowledge transfer. Work collaboratively with cross-functional IT teams, sharing insights and knowledge to contribute to a cohesive and efficient digital workplace ecosystem. Effectively prioritize tasks and manage time to meet deadlines, ensuring timely resolution of issues and efficient implementation of system updates. Adapt to changing priorities and urgent situations, demonstrating flexibility in response to organizational needs and evolving technology requirements. Approach problem-solving analytically, using logical reasoning and data analysis to diagnose and address technical issues systematically. Take initiative to proactively identify areas for improvement in the digital workplace, suggesting and implementing solutions to enhance efficiency and user experience. Uphold ethical standards in handling sensitive information, respecting user privacy, and complying with organizational policies and regulations. Proven interpersonal skills, is credible and can influence others across all levels within the organization. Willingness to learn new skills and gain more knowledge is essential. Qualifications in ITIL v3 or 4 are desirable.
18/03/2026
Full time
Digital Workplace Technician (4on4off) On Site 5 days a week (Monday to Sunday) - 4 on 4 off (four days consecutive 12-hour shifts, followed by four consecutive days off) Shift Time: 06:00 - 18:00 Salary: £34k - £36k You will be operating as part of our dynamic and fast-paced Digital Workplace Team, where your role will be instrumental in championing a user-centric approach to IT services. Your primary objective will be to support business IT systems and services across the company to meet our standards of excellence within the digital workplace framework. This role involves troubleshooting hardware and software issues and providing technical support to employees. Your responsibilities will extend to collaborating with IT teams to streamline digital workflows, support the deployment of new technologies and ensures seamless integration of digital tools to enhance overall workplace efficiency. Key responsibilities: Provide timely and effective technical assistance to end-users addressing hardware and software issues in the digital workplace environment. Collaborate with IT teams to integrate and optimize digital tools, facilitating seamless communications and efficient workflows across the business. Respond promptly to incidents, document issues, and escalate complex problems to the relevant teams for resolution. Installing and testing operating systems and software applications as advised by the IT Manager Commissioning of desktop, laptop and mobile devices Stay updated on emerging technologies Work as part of the wider Digital Workplace team with responsibility for the day-to-day support of the business. Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure. Responsible for managing the life cycle of all site IT assets, delivery to destruction. Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment. Management of Backup, Antivirus, Proxy, Monitoring and Patching. Contribute to developing and testing disaster recovery plans in line with business policy. Define objectives related to your assigned responsibilities. Own Incidents to ensure that they are resolved to the user's satisfaction & done in line with the time scales set. Work with relevant teams to resolve Service Requests in a timely manner and transfer knowledge. Provide analytics for use of Problem Investigations & Management Information as required. Help ensure compliance with relevant policies, regulations, and industry standards related to the digital workplace, including data privacy and cybersecurity regulations Adapt to evolving technologies and business requirements, proactively seeking opportunities to optimize and streamline digital workplace processes Out of hours support Requirements Demonstrate a strong understanding of hardware, software, and networking technologies, with the ability to troubleshoot and resolve a variety of technical issues. Possess excellent problem-solving abilities to quickly identify and address challenges, ensuring minimal disruption to digital workplace operations. Stay agile in a dynamic technological landscape, adapting to new tools and methodologies to meet the evolving needs of the digital workplace. Exhibit a customer-centric approach, providing friendly, responsive, and effective support to end-users while maintaining a positive and approachable demeanor. Communicate technical concepts in a clear and understandable manner to users with varying levels of technical expertise, fostering effective collaboration and knowledge transfer. Work collaboratively with cross-functional IT teams, sharing insights and knowledge to contribute to a cohesive and efficient digital workplace ecosystem. Effectively prioritize tasks and manage time to meet deadlines, ensuring timely resolution of issues and efficient implementation of system updates. Adapt to changing priorities and urgent situations, demonstrating flexibility in response to organizational needs and evolving technology requirements. Approach problem-solving analytically, using logical reasoning and data analysis to diagnose and address technical issues systematically. Take initiative to proactively identify areas for improvement in the digital workplace, suggesting and implementing solutions to enhance efficiency and user experience. Uphold ethical standards in handling sensitive information, respecting user privacy, and complying with organizational policies and regulations. Proven interpersonal skills, is credible and can influence others across all levels within the organization. Willingness to learn new skills and gain more knowledge is essential. Qualifications in ITIL v3 or 4 are desirable.
IT Manager Glasgow Salary: £45k - £50k + KPI Bonus Please note: This role is entirely on site at a meat-processing facility, Monday to Friday Role Definition: As the IT Manager, be responsible for the management and development of the IT Support team, and support and oversee the site users of factory and office systems whilst ensuring the smooth running of all IT services across the site. You will lead, contribute and develop the local IT needs for each site whilst working alongside the respective site's senior management team and the 2nd site's support IT Team. Key responsibilities: Manage team objectives and conduct one to ones Ensure the relevant training and development plans are in place across the team Ensure that IT departments KPIs are met across the site Ensure effective relationships are built and maintained between all key stakeholders across the sites Ensure that all IT processes, procedures and change management policies are adhered to, to guarantee the smooth running of IT operations Manage the discovery, implementation and support of change/projects to the sites in conjunction with other teams across the business Responsible for overseeing the smooth running and operation of local IT Services whilst minimizing production down time by use of preventative measures Responsible for managing the production traceability systems and their components whilst delegating when necessary Commissioning of desktop, laptop and mobile devices Responsible for the day-to-day support of IT Services and ensure that the sites have a secure and resilient IT infrastructure Responsible for managing the life cycle of all site IT assets, from delivery to destruction Manage and maintain all IT hardware, software, and production-based systems Management of Backup, Antivirus, Proxy, Monitoring and Patching Contribute to developing and testing disaster recovery plans in line with business policy Manage and maintain a list of issues and ensure that they are resolved in a timely manner using our internal management systems and processes Accountable for the management of IT incidents and requests in accordance to agreed SLAs Management of the IT Supply chain including external suppliers and contractors Oversee and contribute to the continuous development of site IT documentation Lead on IT continuous improvement initiatives Out of hours support Requirements: BSc Degree is desirable within an IT discipline Qualifications in ITIL v3 or 4 are desirable Solid experience with networking principles including switch/Router configuration and cabling Solid experience of server management including updating and patching Experience with Microsoft 365 and productivity tools suite Excellent communication skills across all levels of the organizational structure Proven IT Management background and strong generalist IT experience Ability to lead and deliver on digital transformation initiatives High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services Experienced with Active Directory and domain management tools. Proven interpersonal skills, credible and the ability to influence others across all levels within the organization Efficiently troubleshoot/problem solve on-going issues or opportunities to streamline workflows Ability to lead on IT initiatives for continuous improvement
17/03/2026
Full time
IT Manager Glasgow Salary: £45k - £50k + KPI Bonus Please note: This role is entirely on site at a meat-processing facility, Monday to Friday Role Definition: As the IT Manager, be responsible for the management and development of the IT Support team, and support and oversee the site users of factory and office systems whilst ensuring the smooth running of all IT services across the site. You will lead, contribute and develop the local IT needs for each site whilst working alongside the respective site's senior management team and the 2nd site's support IT Team. Key responsibilities: Manage team objectives and conduct one to ones Ensure the relevant training and development plans are in place across the team Ensure that IT departments KPIs are met across the site Ensure effective relationships are built and maintained between all key stakeholders across the sites Ensure that all IT processes, procedures and change management policies are adhered to, to guarantee the smooth running of IT operations Manage the discovery, implementation and support of change/projects to the sites in conjunction with other teams across the business Responsible for overseeing the smooth running and operation of local IT Services whilst minimizing production down time by use of preventative measures Responsible for managing the production traceability systems and their components whilst delegating when necessary Commissioning of desktop, laptop and mobile devices Responsible for the day-to-day support of IT Services and ensure that the sites have a secure and resilient IT infrastructure Responsible for managing the life cycle of all site IT assets, from delivery to destruction Manage and maintain all IT hardware, software, and production-based systems Management of Backup, Antivirus, Proxy, Monitoring and Patching Contribute to developing and testing disaster recovery plans in line with business policy Manage and maintain a list of issues and ensure that they are resolved in a timely manner using our internal management systems and processes Accountable for the management of IT incidents and requests in accordance to agreed SLAs Management of the IT Supply chain including external suppliers and contractors Oversee and contribute to the continuous development of site IT documentation Lead on IT continuous improvement initiatives Out of hours support Requirements: BSc Degree is desirable within an IT discipline Qualifications in ITIL v3 or 4 are desirable Solid experience with networking principles including switch/Router configuration and cabling Solid experience of server management including updating and patching Experience with Microsoft 365 and productivity tools suite Excellent communication skills across all levels of the organizational structure Proven IT Management background and strong generalist IT experience Ability to lead and deliver on digital transformation initiatives High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services Experienced with Active Directory and domain management tools. Proven interpersonal skills, credible and the ability to influence others across all levels within the organization Efficiently troubleshoot/problem solve on-going issues or opportunities to streamline workflows Ability to lead on IT initiatives for continuous improvement
Junior Network Technician As a regional leader in Digital-out-of-Home (DooH) advertising in the Middle East, our client expanded into London in 2023 as part of its global growth initiative. With over 2000 digital screens in 700 premium locations across the UAE, our client aims to achieve a similar network scale in the UK over the next three years. As the company s business continues to grow, our client is seeking an IT professional to help the company achieve its goals. Industry: Media/Advertising Position type: Full-time Location: London, UK Job title: Junior Network Technician Reports to: Site Operations Manager Starting Salary: £30,000 Position Summary: The Junior Network Technician will play a critical role in the set-up, installation, and ongoing maintenance of our digital signage network - ensuring seamless delivery of digital advertising content. The successful candidate will have experience in IT administration, with strong practical knowledge and troubleshooting skills. Applicants will need knowledge and experience of safely and accurately using basic tools to physically install IT / display / processing hardware to blockwork. Additionally, the ability to run and terminate cables and accurately and cleanly install client-facing products within high finish public facing areas is required. Our clients' London network is comprised of dozens of remotely managed independent networks and hundreds of individual Windows-based media players. The Network Technician will manage the network remotely to troubleshoot issues, run diagnostics, and observe security features. The role also requires someone who can work independently across various site locations, while also collaborating with our Dubai-based IT department. The ability to work on-site, install and replace network equipment, and move throughout the city is critical. Independent character and the ability to work autonomously are essential to success in the role. Our client s warehouse is in Rickmansworth, and this is the main base of operations. Ideally, the Junior Network Technician would need to drive, as to begin with, they will be spending a reasonable amount of time based there, which is a 5 - 10-minute drive from the nearest train station. After an initial settling-in period, the Junior Network Technician would be spending time both in the warehouse and on specific jobs, the location of which will be all over London, mainly within the M25. Key Responsibilities: Install, configure, and maintain network devices and systems, including routers, switches, and digital signage players and display units. Monitor network performance, identify and troubleshoot network issues, and implement solutions to ensure minimal downtime. Perform regular network maintenance, software updates, and backups to ensure data integrity and system reliability in collaboration with Dubai IT team. Collaborate with the IT teams to support the deployment of digital content on our client screens. Document network configurations, changes, and procedures to maintain an up-to-date knowledge base. Ensure compliance with industry standards and security protocols to protect network and data integrity. Skills and Technical Competencies: Network Fundamentals: Strong understanding of networking concepts, including TCP/IP, DHCP, DNS, VPN, and routing protocols. Hardware Proficiency: Experience with network hardware, including routers, switches, firewalls, and wireless technologies. Troubleshooting Skills: Ability to diagnose and resolve network issues efficiently. Site Experience: Experience of working on-site is a plus. Communication Skills: Excellent verbal and written communication skills to interact with team members and clients effectively. Qualifications: Associate or bachelor s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., CompTIA Network+, CCNA) are preferred. Minimum of 1-2 years of experience in network administration or a similar role. Previous experience in the DOOH industry or with digital signage systems is a plus.
17/03/2026
Full time
Junior Network Technician As a regional leader in Digital-out-of-Home (DooH) advertising in the Middle East, our client expanded into London in 2023 as part of its global growth initiative. With over 2000 digital screens in 700 premium locations across the UAE, our client aims to achieve a similar network scale in the UK over the next three years. As the company s business continues to grow, our client is seeking an IT professional to help the company achieve its goals. Industry: Media/Advertising Position type: Full-time Location: London, UK Job title: Junior Network Technician Reports to: Site Operations Manager Starting Salary: £30,000 Position Summary: The Junior Network Technician will play a critical role in the set-up, installation, and ongoing maintenance of our digital signage network - ensuring seamless delivery of digital advertising content. The successful candidate will have experience in IT administration, with strong practical knowledge and troubleshooting skills. Applicants will need knowledge and experience of safely and accurately using basic tools to physically install IT / display / processing hardware to blockwork. Additionally, the ability to run and terminate cables and accurately and cleanly install client-facing products within high finish public facing areas is required. Our clients' London network is comprised of dozens of remotely managed independent networks and hundreds of individual Windows-based media players. The Network Technician will manage the network remotely to troubleshoot issues, run diagnostics, and observe security features. The role also requires someone who can work independently across various site locations, while also collaborating with our Dubai-based IT department. The ability to work on-site, install and replace network equipment, and move throughout the city is critical. Independent character and the ability to work autonomously are essential to success in the role. Our client s warehouse is in Rickmansworth, and this is the main base of operations. Ideally, the Junior Network Technician would need to drive, as to begin with, they will be spending a reasonable amount of time based there, which is a 5 - 10-minute drive from the nearest train station. After an initial settling-in period, the Junior Network Technician would be spending time both in the warehouse and on specific jobs, the location of which will be all over London, mainly within the M25. Key Responsibilities: Install, configure, and maintain network devices and systems, including routers, switches, and digital signage players and display units. Monitor network performance, identify and troubleshoot network issues, and implement solutions to ensure minimal downtime. Perform regular network maintenance, software updates, and backups to ensure data integrity and system reliability in collaboration with Dubai IT team. Collaborate with the IT teams to support the deployment of digital content on our client screens. Document network configurations, changes, and procedures to maintain an up-to-date knowledge base. Ensure compliance with industry standards and security protocols to protect network and data integrity. Skills and Technical Competencies: Network Fundamentals: Strong understanding of networking concepts, including TCP/IP, DHCP, DNS, VPN, and routing protocols. Hardware Proficiency: Experience with network hardware, including routers, switches, firewalls, and wireless technologies. Troubleshooting Skills: Ability to diagnose and resolve network issues efficiently. Site Experience: Experience of working on-site is a plus. Communication Skills: Excellent verbal and written communication skills to interact with team members and clients effectively. Qualifications: Associate or bachelor s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., CompTIA Network+, CCNA) are preferred. Minimum of 1-2 years of experience in network administration or a similar role. Previous experience in the DOOH industry or with digital signage systems is a plus.
Job Description The Websites Manager will work within the Digital team at Connells Group, based at our Milton Keynes HQ.You will lead a small team of Website Executives and play a key role in driving the strategy, performance, and innovation of our websites across over 80 brands.You will work closely with the wider marketing, IT Solutions & Development, and analytics teams to ensure our digital presence is high performing, user-centric, and aligned with brand standards.This is a full time role where we currently allow a working arrangement with 3 days per week in our Milton Keynes office, with occasional travel to our London office (approximately 2-3 per month - travel to the London office reimbursed). Key Responsibilities: Line manage and mentor a small team, providing guidance, support, and career development Oversee day-to-day website operations across multiple brand sites, ensuring accuracy, consistency, and high-quality user experiences Drive digital initiatives and optimisations Act as a bridge between marketing, IT, and analytics teams to deliver website enhancements and digital projects Monitor website performance, KPIs, and user analytics to identify opportunities for improvement and growth Collaborate with SEO, analytics, and content teams to ensure best-in-class digital standards Support on website projects, providing strategic oversight and guidance Ensure accessibility compliance (WCAG 2.1 AA) across all brand sites Experience and Skills Required: Proven experience managing multi-brand or large-scale digital websites Experience in line management or leading a small digital team is desirable Strong knowledge of CMS platforms, website optimisation, and digital best practices Ability to translate analytics and performance data into actionable insights Highly organised, with excellent attention to detail and strong communication skills Strong communication and presentation skills, with ability to present performance insights to leadership UX/UI principles and understanding of user experience best practices Accessibility standards (WCAG compliance knowledge) SEO tools (Google Search Console, Semrush, Ahrefs) Heatmapping tools (Hotjar, MS Clarity) A/B Testing tools Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00800
17/03/2026
Full time
Job Description The Websites Manager will work within the Digital team at Connells Group, based at our Milton Keynes HQ.You will lead a small team of Website Executives and play a key role in driving the strategy, performance, and innovation of our websites across over 80 brands.You will work closely with the wider marketing, IT Solutions & Development, and analytics teams to ensure our digital presence is high performing, user-centric, and aligned with brand standards.This is a full time role where we currently allow a working arrangement with 3 days per week in our Milton Keynes office, with occasional travel to our London office (approximately 2-3 per month - travel to the London office reimbursed). Key Responsibilities: Line manage and mentor a small team, providing guidance, support, and career development Oversee day-to-day website operations across multiple brand sites, ensuring accuracy, consistency, and high-quality user experiences Drive digital initiatives and optimisations Act as a bridge between marketing, IT, and analytics teams to deliver website enhancements and digital projects Monitor website performance, KPIs, and user analytics to identify opportunities for improvement and growth Collaborate with SEO, analytics, and content teams to ensure best-in-class digital standards Support on website projects, providing strategic oversight and guidance Ensure accessibility compliance (WCAG 2.1 AA) across all brand sites Experience and Skills Required: Proven experience managing multi-brand or large-scale digital websites Experience in line management or leading a small digital team is desirable Strong knowledge of CMS platforms, website optimisation, and digital best practices Ability to translate analytics and performance data into actionable insights Highly organised, with excellent attention to detail and strong communication skills Strong communication and presentation skills, with ability to present performance insights to leadership UX/UI principles and understanding of user experience best practices Accessibility standards (WCAG compliance knowledge) SEO tools (Google Search Console, Semrush, Ahrefs) Heatmapping tools (Hotjar, MS Clarity) A/B Testing tools Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00800
Role: SAP Technical Project Manager - Quality & Food Safety (Q&FS) Programme: SAP S/4HANA (Digital Core) Location: Remote Overview: A senior-level role acting as the bridge between complex SAP technical builds and strict Quality & Food Safety standards. You will autonomously lead the Q&FS workstream, ensuring that external vendor deliverables and technical IT infrastructure perfectly align with global enterprise requirements. Key Responsibilities Project Delivery & Testing: Define project scope, maintain high-fidelity plans, and drive end-to-end Testing & Conformance activities synchronized with the S/4HANA release schedule. Governance & RAID: Rigorously manage and "pressure-test" Risks, Actions, Issues, and Dependencies (RAID) logs, oversee change control, and provide high-impact status reports. Workstream Execution: Lead daily Q&FS sub-workstream operations, manage external SAP Systems Integrators (SIs) , and coordinate specific S/4 security and design requirements. Stakeholder Management: Translate technical constraints into business impacts, aligning IT/Security teams, SAP workstreams, and Q&FS business subject matter experts. Required Experience & Skills Experience: 7+ years of Project Management, specifically navigating medium-to-large technical or testing-focused projects in complex, global enterprises. SAP Mastery: Deep functional knowledge of SAP QM (Quality Management) and SAP IM (Inventory Management) modules is mandatory. Technical Acumen: Strong understanding of SAP environments, data lifecycles (migration/governance), and analytics. (Note: Hands-on coding/configuration is not required). Tools: Proficiency in (url removed) and advanced governance frameworks. Education: Bachelor's Degree required. Highly Desirable Qualifications Industry Background: Direct experience in Q&FS, FMCG, or Manufacturing within highly regulated environments. Transformations: Prior experience with large-scale SAP S/4HANA programmes. Education/Certifications: Master's Degree; PMP, Prince2, or Agile (Scrum/SAFe) certifications. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
17/03/2026
Contractor
Role: SAP Technical Project Manager - Quality & Food Safety (Q&FS) Programme: SAP S/4HANA (Digital Core) Location: Remote Overview: A senior-level role acting as the bridge between complex SAP technical builds and strict Quality & Food Safety standards. You will autonomously lead the Q&FS workstream, ensuring that external vendor deliverables and technical IT infrastructure perfectly align with global enterprise requirements. Key Responsibilities Project Delivery & Testing: Define project scope, maintain high-fidelity plans, and drive end-to-end Testing & Conformance activities synchronized with the S/4HANA release schedule. Governance & RAID: Rigorously manage and "pressure-test" Risks, Actions, Issues, and Dependencies (RAID) logs, oversee change control, and provide high-impact status reports. Workstream Execution: Lead daily Q&FS sub-workstream operations, manage external SAP Systems Integrators (SIs) , and coordinate specific S/4 security and design requirements. Stakeholder Management: Translate technical constraints into business impacts, aligning IT/Security teams, SAP workstreams, and Q&FS business subject matter experts. Required Experience & Skills Experience: 7+ years of Project Management, specifically navigating medium-to-large technical or testing-focused projects in complex, global enterprises. SAP Mastery: Deep functional knowledge of SAP QM (Quality Management) and SAP IM (Inventory Management) modules is mandatory. Technical Acumen: Strong understanding of SAP environments, data lifecycles (migration/governance), and analytics. (Note: Hands-on coding/configuration is not required). Tools: Proficiency in (url removed) and advanced governance frameworks. Education: Bachelor's Degree required. Highly Desirable Qualifications Industry Background: Direct experience in Q&FS, FMCG, or Manufacturing within highly regulated environments. Transformations: Prior experience with large-scale SAP S/4HANA programmes. Education/Certifications: Master's Degree; PMP, Prince2, or Agile (Scrum/SAFe) certifications. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Operations Manager - Digital & Business PerformanceCentral London (hybrid, min. 3 days in office) Full-time Reports to COO ? Role overview You will own and improve how the business runs day to day - from digital customer journeys and internal workflows to data, reporting and tools. You will be the HubSpot lead, work closely with the COO and leadership team, and help build scalable, data-driven operations. ? Key responsibilities Design and optimise end-to-end workflows linking the digital front-end (portal/app) with internal systems, reducing manual work and errors. Map and improve cross-functional processes across Sales, Marketing, Customer Success, IT, Finance and partners. Define and track key KPIs (e.g. response times, onboarding, NPS/CSAT, errors, conversions, renewals) and drive continuous improvement. Act as HubSpot superuser: own configuration, workflows, automations, dashboards and data quality; integrate with other systems. Champion digital customer journeys and UX, using data and feedback to simplify self-serve and reduce friction. Lead process improvement projects, root-cause analysis, and document clear processes, playbooks and SOPs. Support the COO and leadership team with dashboards, analysis and cross-functional projects. ? What you'll bring Experience in operations, business operations, process improvement or digital transformation in a fast-paced environment. Advanced HubSpot (or similar B2B CRM/automation) experience. Proven record of improving processes and customer outcomes. Strong data and Excel skills, able to structure, analyse and use data for decisions. Comfortable mapping complex workflows and simplifying them. Tech-savvy, quick to learn new tools, and able to coach others. Strong stakeholder, communication and influencing skills; high accuracy and accountability. ? Desirable: experience in insurance/financial services, portal/app-based journeys and UX/UI, API integrations, and scaling or early-stage businesses. ? Mindset Commercial, analytical, technically minded. Hands-on, practical, and strategic. Curious, improvement-focused, calm under pressure, collaborative and ambitious to grow into senior leadership. ?
16/03/2026
Full time
Operations Manager - Digital & Business PerformanceCentral London (hybrid, min. 3 days in office) Full-time Reports to COO ? Role overview You will own and improve how the business runs day to day - from digital customer journeys and internal workflows to data, reporting and tools. You will be the HubSpot lead, work closely with the COO and leadership team, and help build scalable, data-driven operations. ? Key responsibilities Design and optimise end-to-end workflows linking the digital front-end (portal/app) with internal systems, reducing manual work and errors. Map and improve cross-functional processes across Sales, Marketing, Customer Success, IT, Finance and partners. Define and track key KPIs (e.g. response times, onboarding, NPS/CSAT, errors, conversions, renewals) and drive continuous improvement. Act as HubSpot superuser: own configuration, workflows, automations, dashboards and data quality; integrate with other systems. Champion digital customer journeys and UX, using data and feedback to simplify self-serve and reduce friction. Lead process improvement projects, root-cause analysis, and document clear processes, playbooks and SOPs. Support the COO and leadership team with dashboards, analysis and cross-functional projects. ? What you'll bring Experience in operations, business operations, process improvement or digital transformation in a fast-paced environment. Advanced HubSpot (or similar B2B CRM/automation) experience. Proven record of improving processes and customer outcomes. Strong data and Excel skills, able to structure, analyse and use data for decisions. Comfortable mapping complex workflows and simplifying them. Tech-savvy, quick to learn new tools, and able to coach others. Strong stakeholder, communication and influencing skills; high accuracy and accountability. ? Desirable: experience in insurance/financial services, portal/app-based journeys and UX/UI, API integrations, and scaling or early-stage businesses. ? Mindset Commercial, analytical, technically minded. Hands-on, practical, and strategic. Curious, improvement-focused, calm under pressure, collaborative and ambitious to grow into senior leadership. ?
Handle Recruitment are looking for a Digital Product Manager, this is a super exciting opportunity to contribute to the growth of a global sports tour, within one of the world's fastest-growing sports. Central London (office-based, 5 days per week) with frequent travel to tournaments and events Permanent Full Time Salary up to £60,000 based on experience Position Summary Our client is seeking a Digital Product Manager to own and evolve its digital ecosystem (website, app, and Player Portal, plus broadcast integrations), while shaping the roadmap for future digital products that deepen fan engagement, support players, and unlock commercial growth. The successful candidate will take ownership of key digital initiatives across owned and operated platforms, delivering best-in-class digital experiences that balance audience needs with business priorities. Availability for out-of-hours work may be required during tournament weeks (Monday-Sunday). The successful candidate will be expected to travel to tournaments on a rotational basis with other team members and provide remote support when not travelling, as needed. Responsibilities Own and deliver a clear product vision and roadmap for the organisation's digital platforms, ensuring alignment with wider business objectives and audience needs. Lead the ongoing development of the website, app, and Player Portal, with a focus on scalability and future digital product innovation. Manage the end-to-end product lifecycle from discovery and requirements gathering through to launch and iteration. Support the integration of live sports data (scores, stats, insights) into digital platforms and broadcast products to enhance fan engagement. Drive the growth of content and experience capabilities across the digital portfolio, with a strong focus on app innovation, video, and interactive features. Partner closely with Content, Commercial, Communications, Broadcast, Operations, Player Services, and wider internal stakeholders to align priorities and deliver high-quality output. Utilise data insights and fan behaviour to inform product decisions, measure success, and continuously optimise performance. Champion seamless, intuitive, and engaging user experiences that increase engagement, retention, and frequency of use. Support the evolution of the digital stack to ensure platforms are robust, scalable, secure, and future-ready, including evaluating new tools and technologies. Evolve a data-ready tech stack that supports consumer data collection, segmentation, and targeted fan communications. Requirements 6+ years' experience in digital product management, preferably within sports, media, or entertainment. Experience working on high-traffic consumer platforms (web, app, or OTT). Good understanding of APIs, CMS platforms, identity stacks (SSO/CRM), analytics, and cloud environments. Exposure to live streaming, VOD workflows, or sports data products is highly desirable. Comfortable working in agile, cross-functional teams with both technical and non-technical stakeholders. Data-driven mindset with the ability to translate insights into actionable product improvements. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Benefits of joining our client: Competitive salary. International travel! Private health insurance (including dental cover) after completion of the probationary period. Enhanced pension scheme (salary sacrifice available): employer contribution of 8.34%, with a minimum employee contribution of 4.17%. Life assurance (4x salary). 25 days annual leave, plus birthday leave. If you would like to proceed your application to the next stage, apply below today! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
16/03/2026
Full time
Handle Recruitment are looking for a Digital Product Manager, this is a super exciting opportunity to contribute to the growth of a global sports tour, within one of the world's fastest-growing sports. Central London (office-based, 5 days per week) with frequent travel to tournaments and events Permanent Full Time Salary up to £60,000 based on experience Position Summary Our client is seeking a Digital Product Manager to own and evolve its digital ecosystem (website, app, and Player Portal, plus broadcast integrations), while shaping the roadmap for future digital products that deepen fan engagement, support players, and unlock commercial growth. The successful candidate will take ownership of key digital initiatives across owned and operated platforms, delivering best-in-class digital experiences that balance audience needs with business priorities. Availability for out-of-hours work may be required during tournament weeks (Monday-Sunday). The successful candidate will be expected to travel to tournaments on a rotational basis with other team members and provide remote support when not travelling, as needed. Responsibilities Own and deliver a clear product vision and roadmap for the organisation's digital platforms, ensuring alignment with wider business objectives and audience needs. Lead the ongoing development of the website, app, and Player Portal, with a focus on scalability and future digital product innovation. Manage the end-to-end product lifecycle from discovery and requirements gathering through to launch and iteration. Support the integration of live sports data (scores, stats, insights) into digital platforms and broadcast products to enhance fan engagement. Drive the growth of content and experience capabilities across the digital portfolio, with a strong focus on app innovation, video, and interactive features. Partner closely with Content, Commercial, Communications, Broadcast, Operations, Player Services, and wider internal stakeholders to align priorities and deliver high-quality output. Utilise data insights and fan behaviour to inform product decisions, measure success, and continuously optimise performance. Champion seamless, intuitive, and engaging user experiences that increase engagement, retention, and frequency of use. Support the evolution of the digital stack to ensure platforms are robust, scalable, secure, and future-ready, including evaluating new tools and technologies. Evolve a data-ready tech stack that supports consumer data collection, segmentation, and targeted fan communications. Requirements 6+ years' experience in digital product management, preferably within sports, media, or entertainment. Experience working on high-traffic consumer platforms (web, app, or OTT). Good understanding of APIs, CMS platforms, identity stacks (SSO/CRM), analytics, and cloud environments. Exposure to live streaming, VOD workflows, or sports data products is highly desirable. Comfortable working in agile, cross-functional teams with both technical and non-technical stakeholders. Data-driven mindset with the ability to translate insights into actionable product improvements. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Benefits of joining our client: Competitive salary. International travel! Private health insurance (including dental cover) after completion of the probationary period. Enhanced pension scheme (salary sacrifice available): employer contribution of 8.34%, with a minimum employee contribution of 4.17%. Life assurance (4x salary). 25 days annual leave, plus birthday leave. If you would like to proceed your application to the next stage, apply below today! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Job Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations. The Role We are seeking an experienced Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast-paced consultancy environment. Key Responsibilities Client Engagement & Relationship Management Act as the primary delivery contact for a strategic client and several additional accounts. Maintain effective and professional relationships with client stakeholders. Lead service reviews, retrospectives and continuous improvement discussions. Delivery Leadership & Governance Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations. SOW & Commercial Management Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin protection. Manage invoicing triggers, acceptance criteria and approval workflows. Resource & Team Coordination Forecast resource requirements and collaborate with Operations and Talent teams for allocation. Provide oversight and direction to consultants and project teams. Support mobilisation, onboarding and utilisation planning. Cross-Functional Collaboration Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high-quality delivery execution. Drive adherence to internal processes and best-practice frameworks. Contribute to knowledge-sharing and ongoing operational improvements. Candidate Profile: Essential Experience Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments. Strong understanding of delivery lifecycles, governance and reporting. Proven experience managing multiple client accounts concurrently. Strong commercial acumen across SOWs, T&M, fixed-price and managed service models. Excellent communication, stakeholder engagement and analytical skills. Desirable Experience Experience with Jira, Monday, Confluence, Power BI or similar tools. Exposure to digital, data or AI-focused transformation projects. Certifications such as Agile, PRINCE2 or ITIL. Why Work With Us We provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from: Defined career progression pathways into senior delivery leadership, programme management or portfolio roles Exposure to complex digital and AI-driven transformation across multiple sectors A collaborative culture centred on accountability, communication and operational discipline How to Apply If you meet the required experience and are committed to delivering high-quality outcomes for clients, we invite you to apply. Join us and contribute to the successful delivery of impactful, outcome-driven solutions. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
16/03/2026
Full time
Job Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations. The Role We are seeking an experienced Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast-paced consultancy environment. Key Responsibilities Client Engagement & Relationship Management Act as the primary delivery contact for a strategic client and several additional accounts. Maintain effective and professional relationships with client stakeholders. Lead service reviews, retrospectives and continuous improvement discussions. Delivery Leadership & Governance Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations. SOW & Commercial Management Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin protection. Manage invoicing triggers, acceptance criteria and approval workflows. Resource & Team Coordination Forecast resource requirements and collaborate with Operations and Talent teams for allocation. Provide oversight and direction to consultants and project teams. Support mobilisation, onboarding and utilisation planning. Cross-Functional Collaboration Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high-quality delivery execution. Drive adherence to internal processes and best-practice frameworks. Contribute to knowledge-sharing and ongoing operational improvements. Candidate Profile: Essential Experience Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments. Strong understanding of delivery lifecycles, governance and reporting. Proven experience managing multiple client accounts concurrently. Strong commercial acumen across SOWs, T&M, fixed-price and managed service models. Excellent communication, stakeholder engagement and analytical skills. Desirable Experience Experience with Jira, Monday, Confluence, Power BI or similar tools. Exposure to digital, data or AI-focused transformation projects. Certifications such as Agile, PRINCE2 or ITIL. Why Work With Us We provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from: Defined career progression pathways into senior delivery leadership, programme management or portfolio roles Exposure to complex digital and AI-driven transformation across multiple sectors A collaborative culture centred on accountability, communication and operational discipline How to Apply If you meet the required experience and are committed to delivering high-quality outcomes for clients, we invite you to apply. Join us and contribute to the successful delivery of impactful, outcome-driven solutions. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Job Description We are looking for a Digital Platforms Executive to join the marketing team at Connells Group, based at our Milton Keynes HQ.This role ensures our branches and internal teams gain maximum value from the property portals we use, while also supporting broader digital initiatives across our websites, platforms, and over 80 brands.A key part of this role is coordinating the smooth running of portal activity, Google indexation work, and digital operations support.This is a full-time role with a hybrid working arrangement: 3 days per week in the Milton Keynes office, with occasional travel to our London office (travel to London will be reimbursed). We are looking for someone who can take responsibility for: Portal Management Monitor portal usage across the business and follow up with branches or teams to maximise adoption and ROI. Work with portal account managers to ensure we gain full value from our partnerships and escalate improvements or opportunities. Maintain accurate reporting on portal usage, performance, and adoption. Assist with updating assets, listings, and information across portals. Support A/B testing of portal listings and evaluate performance where applicable. Monitor competitor portal presence, industry trends, and best practices. Maintain portal asset libraries and ensure brand guidelines are upheld. Digital Product, Website & Indexation Support Support website updates, content changes, and minor troubleshooting in collaboration with digital and IT teams. Work on Google indexation improvements, monitoring and resolving listings visibility issues. Support the management of Yext/Reputation (or equivalent tools) for improving local listings, consistency, and digital presence. Collaborate with marketing, digital, IT, and operations teams to ensure digital platforms are optimised and aligned with business objectives. Produce and maintain training materials, guides, and support documents for portal users. Provide ad-hoc administrative and operational support to ensure smooth day-to-day running of the digital ecosystem. We want to hear from you if you have: Experience in administration, customer support, or digital operations. Strong organisational skills with excellent attention to detail. Comfortable liaising with multiple teams and stakeholders. Ability to prioritise tasks and manage multiple projects simultaneously. Basic understanding of digital platforms, CMS systems, indexation tools, or online dashboards (desirable). Proactive, adaptable, and willing to support a wide range of digital initiatives. Data literacy - ability to extract, interpret, and report on key metrics (portal performance, indexation, and related insights). Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00793
16/03/2026
Full time
Job Description We are looking for a Digital Platforms Executive to join the marketing team at Connells Group, based at our Milton Keynes HQ.This role ensures our branches and internal teams gain maximum value from the property portals we use, while also supporting broader digital initiatives across our websites, platforms, and over 80 brands.A key part of this role is coordinating the smooth running of portal activity, Google indexation work, and digital operations support.This is a full-time role with a hybrid working arrangement: 3 days per week in the Milton Keynes office, with occasional travel to our London office (travel to London will be reimbursed). We are looking for someone who can take responsibility for: Portal Management Monitor portal usage across the business and follow up with branches or teams to maximise adoption and ROI. Work with portal account managers to ensure we gain full value from our partnerships and escalate improvements or opportunities. Maintain accurate reporting on portal usage, performance, and adoption. Assist with updating assets, listings, and information across portals. Support A/B testing of portal listings and evaluate performance where applicable. Monitor competitor portal presence, industry trends, and best practices. Maintain portal asset libraries and ensure brand guidelines are upheld. Digital Product, Website & Indexation Support Support website updates, content changes, and minor troubleshooting in collaboration with digital and IT teams. Work on Google indexation improvements, monitoring and resolving listings visibility issues. Support the management of Yext/Reputation (or equivalent tools) for improving local listings, consistency, and digital presence. Collaborate with marketing, digital, IT, and operations teams to ensure digital platforms are optimised and aligned with business objectives. Produce and maintain training materials, guides, and support documents for portal users. Provide ad-hoc administrative and operational support to ensure smooth day-to-day running of the digital ecosystem. We want to hear from you if you have: Experience in administration, customer support, or digital operations. Strong organisational skills with excellent attention to detail. Comfortable liaising with multiple teams and stakeholders. Ability to prioritise tasks and manage multiple projects simultaneously. Basic understanding of digital platforms, CMS systems, indexation tools, or online dashboards (desirable). Proactive, adaptable, and willing to support a wide range of digital initiatives. Data literacy - ability to extract, interpret, and report on key metrics (portal performance, indexation, and related insights). Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00793
We're recruiting on behalf of one of the UK's fastest-growing e-commerce businesses for a CRO & Experimentation Manager to find growth opportunities, enhance the customer journey, and increase revenue across their digital platforms. This is a hands-on role - strategic and executional. You'll work within the marketing team, partnering with performance and channel-owning teams to optimise website performance, deliver personalised experiences at scale, and make data-driven decisions that drive measurable commercial impact. The business operates at high volume with daily product launches, so the pace is fast and the opportunity to test, learn and improve is constant. What you'll do Lead the continuous optimisation of the customer experience across all key conversion metrics - and challenge where necessary Design, build and deploy A/B and multivariate tests end-to-end, defining KPIs, supporting QA and measuring statistical significance to inform clear recommendations Use segmentation and targeting strategies to deliver personalised experiences that improve conversion and engagement Analyse user behaviour using GA4, BigQuery and additional tools to identify conversion bottlenecks, build dashboards and provide actionable insights Optimise the full customer journey: product landing pages, positioning, navigation, nudges, personalised interactions and promotional assets Deliver recommendations for testing new approaches to increase AOV, retention and conversions across product lines including the membership offering Partner with Operations, Marketing, Product Development and Performance teams to ensure alignment with business goals Deliver clear, actionable post-test reports that track performance and inform future strategy Use browser developer tools to debug and ensure flawless execution across devices and browsers What you should bring Essential Significant experience in e-commerce optimisation and A/B testing with a strong understanding of CRO and UX principles in a fast-paced, B2C digital environment Hands-on experience with CRO and personalisation platforms, including building and deploying experiences independently Strong front-end skills: CSS, HTML and basic JavaScript/jQuery for styling and dynamic content manipulation Ability to manage multiple workstreams from data-driven ideation through to execution, meeting deadlines and delivering high-quality outcomes Strong analytical mindset with the ability to interpret data from multiple sources and create clear visualisations and insights Experience with GA4, and familiarity with BigQuery - though the business is open to new tools you recommend. Basic SQL knowledge is a plus Exceptional communication skills - confident presenting findings and recommendations to stakeholders, and visualising complex outcomes concisely Desirable Experience managing third-party testing tools and vendor relationships Background in gaming, competitions, subscriptions or high-frequency transactional ecommerce Experience with App Store Optimisation (ASO) Why this role This is genuine ownership of the experimentation and optimisation function in a business that's scaling rapidly and investing heavily in its digital experience. You won't be waiting for a test queue or fighting for developer resource - you'll be hands-on, moving fast, and directly influencing commercial outcomes. If you want to see the impact of your work in real time, this is a compelling environment to do it.
16/03/2026
Full time
We're recruiting on behalf of one of the UK's fastest-growing e-commerce businesses for a CRO & Experimentation Manager to find growth opportunities, enhance the customer journey, and increase revenue across their digital platforms. This is a hands-on role - strategic and executional. You'll work within the marketing team, partnering with performance and channel-owning teams to optimise website performance, deliver personalised experiences at scale, and make data-driven decisions that drive measurable commercial impact. The business operates at high volume with daily product launches, so the pace is fast and the opportunity to test, learn and improve is constant. What you'll do Lead the continuous optimisation of the customer experience across all key conversion metrics - and challenge where necessary Design, build and deploy A/B and multivariate tests end-to-end, defining KPIs, supporting QA and measuring statistical significance to inform clear recommendations Use segmentation and targeting strategies to deliver personalised experiences that improve conversion and engagement Analyse user behaviour using GA4, BigQuery and additional tools to identify conversion bottlenecks, build dashboards and provide actionable insights Optimise the full customer journey: product landing pages, positioning, navigation, nudges, personalised interactions and promotional assets Deliver recommendations for testing new approaches to increase AOV, retention and conversions across product lines including the membership offering Partner with Operations, Marketing, Product Development and Performance teams to ensure alignment with business goals Deliver clear, actionable post-test reports that track performance and inform future strategy Use browser developer tools to debug and ensure flawless execution across devices and browsers What you should bring Essential Significant experience in e-commerce optimisation and A/B testing with a strong understanding of CRO and UX principles in a fast-paced, B2C digital environment Hands-on experience with CRO and personalisation platforms, including building and deploying experiences independently Strong front-end skills: CSS, HTML and basic JavaScript/jQuery for styling and dynamic content manipulation Ability to manage multiple workstreams from data-driven ideation through to execution, meeting deadlines and delivering high-quality outcomes Strong analytical mindset with the ability to interpret data from multiple sources and create clear visualisations and insights Experience with GA4, and familiarity with BigQuery - though the business is open to new tools you recommend. Basic SQL knowledge is a plus Exceptional communication skills - confident presenting findings and recommendations to stakeholders, and visualising complex outcomes concisely Desirable Experience managing third-party testing tools and vendor relationships Background in gaming, competitions, subscriptions or high-frequency transactional ecommerce Experience with App Store Optimisation (ASO) Why this role This is genuine ownership of the experimentation and optimisation function in a business that's scaling rapidly and investing heavily in its digital experience. You won't be waiting for a test queue or fighting for developer resource - you'll be hands-on, moving fast, and directly influencing commercial outcomes. If you want to see the impact of your work in real time, this is a compelling environment to do it.
We're partnering with a client championing one of the fastest-growing sports in the country - Padel! With ten clubs already open and significant expansion planned, this is a brand scaling quickly and ambitiously. Their goal is clear: to build the UK's best padel clubs - not just in facilities, but in community, culture and overall experience. As they grow, execution at club level becomes critical. This hire will be central to making every launch and every club a success. Title: Community Engagement Manager Location: London (Clapham Junction + club sites) Salary: £35,000-£40,000 DOE Bonus: Up to 15-20% Reporting to: CEO / COO The Opportunity: This is a highly practical, commercially focused role. You'll own club launches, local marketing and performance-driven campaigns across a growing national network. Your job is simple in principle: make sure new clubs open with momentum - and existing clubs keep growing. This isn't theory or brand strategy. It's execution, optimisation and measurable impact. Responsibilities: Club Launches (Core Focus) Own end-to-end marketing plans for all new club launches Pre-launch awareness and lead generation Launch activation and opening campaigns First 3-6 months of post-launch growth Work closely with Operations to ensure seamless execution Make sure every club opens with energy, bookings and strong community engagement Local & Performance Marketing Monitor club performance and identify risks or opportunities Execute local acquisition campaigns (digital, partnerships, on-site activations) Support underperforming clubs with targeted recovery plans Build and manage local partnerships with schools, businesses and grassroots groups Player & Member Communications Own player and member communications (email, WhatsApp, in-club messaging) Ensure messaging is timely, relevant and community-driven Adapt communications at club level while maintaining brand consistency Paid Media & Campaign Management Plan and manage paid acquisition campaigns alongside the brand team Control budgets, track ROI and optimise performance Brief and manage agencies where required Research, Insight & Reporting Run player research and feedback initiatives Translate insights into practical improvements Report clearly on campaign effectiveness and club performance Club Setup & Digital Presence Own the full digital and operational setup for each new club pre-launch Set up club-specific email accounts, phone numbers and social pages Ensure all clubs are correctly configured across app, booking platform and website Maintain accurate information across all digital touchpoints Act as the central owner of club digital presence across the network Candidate Criteria: 2+ years' experience in events, digital, influencer partnerships or community engagement marketing Experience launching physical locations or scaling local markets Strong project management and organisational skills Commercial mindset with a focus on measurable outcomes Nice to have: Background in hospitality, leisure, fitness, retail or sport Experience in fast-growing or founder-led businesses Passion for padel or community-led brands Desirable Software Knowledge (Not Essential) CRM / email platforms (e.g. Mailchimp, HubSpot, Klaviyo) Meta Ads Manager / Google Ads Google Analytics / GA4 Booking or membership platforms Project management tools (Asana, Monday, Notion) What Success Looks Like New clubs open strongly and ramp quickly Marketing spend directly links to bookings and court occupancy Clubs feel supported and commercially driven Player retention and community participation grow steadily This is a role for someone who enjoys ownership, pace and tangible results. If it sounds like your kind of challenge, apply now! If successfully shortlisted, Jordan from Robert Walters will be in touch to further assess suitability and discuss the process thereafter. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
16/03/2026
Full time
We're partnering with a client championing one of the fastest-growing sports in the country - Padel! With ten clubs already open and significant expansion planned, this is a brand scaling quickly and ambitiously. Their goal is clear: to build the UK's best padel clubs - not just in facilities, but in community, culture and overall experience. As they grow, execution at club level becomes critical. This hire will be central to making every launch and every club a success. Title: Community Engagement Manager Location: London (Clapham Junction + club sites) Salary: £35,000-£40,000 DOE Bonus: Up to 15-20% Reporting to: CEO / COO The Opportunity: This is a highly practical, commercially focused role. You'll own club launches, local marketing and performance-driven campaigns across a growing national network. Your job is simple in principle: make sure new clubs open with momentum - and existing clubs keep growing. This isn't theory or brand strategy. It's execution, optimisation and measurable impact. Responsibilities: Club Launches (Core Focus) Own end-to-end marketing plans for all new club launches Pre-launch awareness and lead generation Launch activation and opening campaigns First 3-6 months of post-launch growth Work closely with Operations to ensure seamless execution Make sure every club opens with energy, bookings and strong community engagement Local & Performance Marketing Monitor club performance and identify risks or opportunities Execute local acquisition campaigns (digital, partnerships, on-site activations) Support underperforming clubs with targeted recovery plans Build and manage local partnerships with schools, businesses and grassroots groups Player & Member Communications Own player and member communications (email, WhatsApp, in-club messaging) Ensure messaging is timely, relevant and community-driven Adapt communications at club level while maintaining brand consistency Paid Media & Campaign Management Plan and manage paid acquisition campaigns alongside the brand team Control budgets, track ROI and optimise performance Brief and manage agencies where required Research, Insight & Reporting Run player research and feedback initiatives Translate insights into practical improvements Report clearly on campaign effectiveness and club performance Club Setup & Digital Presence Own the full digital and operational setup for each new club pre-launch Set up club-specific email accounts, phone numbers and social pages Ensure all clubs are correctly configured across app, booking platform and website Maintain accurate information across all digital touchpoints Act as the central owner of club digital presence across the network Candidate Criteria: 2+ years' experience in events, digital, influencer partnerships or community engagement marketing Experience launching physical locations or scaling local markets Strong project management and organisational skills Commercial mindset with a focus on measurable outcomes Nice to have: Background in hospitality, leisure, fitness, retail or sport Experience in fast-growing or founder-led businesses Passion for padel or community-led brands Desirable Software Knowledge (Not Essential) CRM / email platforms (e.g. Mailchimp, HubSpot, Klaviyo) Meta Ads Manager / Google Ads Google Analytics / GA4 Booking or membership platforms Project management tools (Asana, Monday, Notion) What Success Looks Like New clubs open strongly and ramp quickly Marketing spend directly links to bookings and court occupancy Clubs feel supported and commercially driven Player retention and community participation grow steadily This is a role for someone who enjoys ownership, pace and tangible results. If it sounds like your kind of challenge, apply now! If successfully shortlisted, Jordan from Robert Walters will be in touch to further assess suitability and discuss the process thereafter. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
