Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
22/07/2026
Full time
Your opportunity Janus Henderson is undertaking a firm wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Responsibilities Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries) Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous holiday policies Excellent health and wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Hands on engineering credibility - you have shipped software and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication - equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts - you understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy - comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity - this effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts - you produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson, with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS Benefits Competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits Annual discretionary bonus opportunity - subject to company profit pool and performance You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Janus Henderson Investors is an equal opportunity employer . click apply for full job details
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
22/07/2026
Full time
City: London Division: Corporate - CFO Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson We help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders-engineers, architects, product owners, analysts, data engineers, quants, and platform specialists-to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement-helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack-coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building- but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape-coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research-and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programmes Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson with scope to define how AI enablement scales across the firm's technologist population and into AI native product development on JHOS . click apply for full job details
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
22/07/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Janus Henderson is undertaking a firm-wide AI transformation programme to embed AI capabilities across every business function and become the most technologically sophisticated asset manager in the world. The AI Academy has already been established with a focus on helping users consume AI inside M365. Our next major expansion is enabling the firm's builders - engineers, architects, product owners, analysts, data engineers, quants, and platform specialists - to encode AI into the way technology is delivered and operated. The AI Business Partner for Builders will design and run this expansion. You will define the curriculum, stand up the cohort model, and partner across Technology, Investments, and Innovation to ensure all builders are utilizing modern AI tooling with broad knowledge sharing on best practices and organizational knowledge on the latest developments in AI deployment. You will also work closely with Percepta and the technology organization to extend the program into maximizing the AI-native application development occurring on JHOS. This is not a purely a training role or governance role. It sits at the intersection of hands on technical credibility, program design, and change enablement - helping builders work differently and accelerate our AI transformation. This will include directly engaging with builders on specific high priority projects, and then extending that learning and knowledge to the rest of the community. You will report into the Head of Innovation and operate within the AI Academy framework alongside the AI Business Partner team, sharing infrastructure, governance, comms, and the firm wide adoption dashboard. Your primary toolkit today spans the modern AI engineering stack - coding agents, agentic harnesses, MCP, in platform AI in Snowflake and Databricks, and the JHOS / NEXUS platform Percepta is building - but the firm's AI strategy is platform agnostic. You will be expected to evaluate, learn, and deploy new tools as the landscape evolves. Design and run the Builders curriculum: a general foundation for all builders (tools, models, agentic patterns, cross persona level setting) and role specific tracks for app engineers, data engineers, architects, security, product owners, and analysts Design and lead the Builders cohort - the technologist equivalent of Air Traffic Controllers - running them through the material first, iterating with their feedback, and equipping them to cascade training through their teams Partner with Percepta and the Technology org to design Phase 3: enabling engineers to build AI native applications on the JHOS platform, including agent orchestration, governance, and the NEXUS workspace Run hands on, workshop style sessions grounded in participants' real sprint work covering coding agents, agentic CI/CD, planning with LLMs, spec writing and verification, long running agents, and team level skill sharing (CLAUDE.md, SKILLS.md, shared prompt libraries). Partner with Technology, Security, and Architecture to resolve adoption blockers - acceptable use guidance, access paths, budget signals, approved tools - so builders know what is sanctioned and can experiment with confidence Develop and implement appropriate metrics within the AI Academy framework: pipeline telemetry (deploy frequency, lead time, change failure rate, time to restore), survey based signals (focus time, perceived effectiveness), and adoption data across GitHub Copilot, AI Foundry, APIM, Cortex, Databricks Genie Code, and the forthcoming LLM Gateway Stay current with the rapidly evolving AI engineering landscape - coding agents, agentic harnesses, MCP, model releases, benchmarks, DORA and industry research - and translate what matters into practical curriculum changes Collaborate with Technology, Security, and Responsible AI teams to ensure curriculum, tools, and patterns taught are aligned with the firm's governance, data privacy, and compliance posture Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills Hands on engineering credibility. You have shipped software, and you currently use modern coding agents (GitHub Copilot agent mode, Claude Code, OpenCode, or equivalent) on real work. You can sit down with a senior engineer, pair on their codebase, and add value within the hour Working fluency with the modern AI engineering stack - agentic harnesses, MCP, repo level context (CLAUDE.md / SKILLS.md), agentic CI/CD patterns, long running agents, and the tradeoffs between line completion, agent mode, and orchestrated multi agent workflows Curriculum design and facilitation experience - you have built and run technical training, workshops, or enablement programmes for engineers and other technologists, and you know the difference between a session people endure and one they apply on Monday morning Strong cross persona communication. Equally credible with a staff engineer debating verification strategy, a product owner rewriting a spec for an agent, an architect worried about review throughput, and an SLT sponsor asking about ROI Practical change management instincts. You understand that tools and training are only half the job; surfacing and removing adoption blockers - access, acceptable use, budget, fear - is the other half Business analysis and measurement literacy. Comfortable with DORA metrics, SPACE, developer experience research, and the difference between adoption (a prerequisite) and value (the goal). You can design a survey, interpret pipeline telemetry, and avoid vanity metrics Self directed and comfortable with ambiguity. This effort is brand new; you will define how it runs, with sponsorship but without a detailed playbook Strong documentation instincts. You produce reusable curriculum, patterns, and playbooks that outlast your direct involvement and can be picked up by cohort members and other Academy leads Experience working in a regulated environment (financial services, healthcare, legal, government) where governance, compliance, and data sensitivity shape how tools are evaluated, approved, and deployed Nice to have skills Direct experience in financial services or asset management, particularly exposure to investment technology, quant platforms, trading systems, or data engineering in a regulated context Experience building or operating AI native applications - agent orchestration, retrieval systems, evaluation pipelines, LLM application architecture Familiarity with the Janus Henderson Technology stack or analogous environments: Azure AI Foundry, APIM fronted LLM gateways, Snowflake Cortex, Databricks Genie Code, GitHub Enterprise, Jira / ServiceNow workflows Familiarity with the JHOS / NEXUS platform direction or comparable internal AI platforms built on top of foundation models Background in developer experience, platform engineering, or internal tooling - where success is measured by other engineers' productivity, not your own commits Experience leading a community of practice, internal guild, or cohort based enablement programme Product management sensibility - MVPs, iteration, user feedback, prioritisation - applied to curriculum and enablement rather than software features Familiarity with DORA research, SPACE, Accelerate, and current industry thinking on AI's impact on the software development lifecycle Public contributions - talks, writing, open source - that demonstrate ongoing engagement with the AI engineering community Supervisory responsibilities No - but you will lead the Builders effort and develop cohort members, equipping them to facilitate within their own teams Potential for growth Leadership development programs Regular training Career development services Continuing education courses Microsoft AI, GitHub, Anthropic, and cloud platform certification pathways Exposure to a firm wide AI transformation programme with direct executive visibility Opportunity to shape a new function - the Tier 3 lead role is being established for the first time at Janus Henderson . click apply for full job details
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
22/07/2026
Full time
Advancing People Multilingual Recruitment Specialists are now recruiting for a Dutch speaking Service Desk Engineer/Service Desk Analyst for their client. This role is 100% remote As a Dutch speaking Service Desk Analyst it will be your responsibility to provide support assistance via the telephone and email to the Dutch speaking region. Roles & Responsibilities: Resolve technical issues related to desktops, laptops, printers, and applications Troubleshoot and manage networks and servers Take ownership of requests following them to resolution Proactive when dealing with customer issues Offer 1st line technical support to customers Person Specification: Fluent in Dutch Technically minded and customer focused Ability to work as a team and independently Maintain a calm, analytical disposition Have practical experience in a support environment This is a full time permanent position offering an annual salary of 30,000 This is a remote / Work from home position Apply now! Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
21/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
20/07/2026
Full time
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
20/07/2026
Full time
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
20/07/2026
Full time
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
Here at Acorn we are looking for a passionate Cyber security Analyst to join our cyber side of the business where you will be supporting the SOC Manager and the wider security function in a first line of defence role, safeguarding the organization's infrastructure and systems by monitoring, analysing, and responding to security incidents. There will be collaborative working with any external with SOC with shared and specific responsibilities to ensure all events are managed and risk efficiently identified and escalated to resolver groups. Your day-to-day duties will include managing processes & security checks and reporting incidents, whilst engaging our technical teams to mitigate any issues or improve process/, performing regular tasks including security updates, vulnerability management and mitigation. Role: Cyber Security Analyst Location: Liverpool City Centre Key Responsibilities Monitor, review, log and elevate security incidents as part of daily security operations. Manage and configure SIEM logging and monitoring tools to identify potential security threats, respond to alerts, and elevate incidents where required. Coordinate 2nd-line remediation of identified vulnerabilities, working with technology teams, the business and the IT Support Desk. Track the deployment and health of security products across the business, validating and following up on incorrect findings or reporting anomalies. Ensure endpoint security tools (AV and EDR) are functioning correctly and maintain accurate records of security activity and findings. Provide weekly status reports on security tasks, incident resolutions and monitoring processes created by Cyber Security Engineers. Investigate and resolve phishing-related tickets promptly, escalating complex incidents to security engineers when required. Document resolutions, update knowledge base articles and assist with secure configuration reviews of desktops and laptops. Troubleshoot security related issues impacting end user systems, supporting both security and operational continuity. Report on patching and software update activity in coordination with IT teams, supporting security checks, analysis and technical engineering tasks. Assist with penetration test and vulnerability scan reviews, supporting remediation tracking and follow-up actions. Support central security logging by analysing, mitigating, recording and reporting on identified security threats. Support security audits, certification programmes and internal security initiatives across the business. Maintain a library of standard operating procedures and processes to support the onboarding of cyber analysts. Essential Qualifications Min 1 year experience working in an L1 security analyst role, or equivalent experience within a technical support role that incorporates security related responsibilities or a graduate with a cyber security focused degree. Experience of securing Windows and MacOS operating systems. Familiarity with Active Directory, Group Policy, and endpoint security management tools. Basic knowledge of networking concepts (TCP/IP, DNS, VPN). Experience with anti virus, EDR, and email security solutions. Awareness of phishing techniques and social engineering threats. Ability to interpret security alerts and logs. Excellent communication and problem solving abilities. Strong attention to detail and ability to follow processes. Ability to work independently and collaborate with cross functional teams. Knowledge of at least one scripting language, such as PowerShell. Knowledge of KQL. Working knowledge of ITIL. Exposure to cyber security frameworks (NIST, ISO 27001) is a plus. Certifications such as CompTIA Security+, Microsoft Certified: Security Fundamentals, or similar. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we are not able to offer visa sponsorship.
18/07/2026
Full time
Here at Acorn we are looking for a passionate Cyber security Analyst to join our cyber side of the business where you will be supporting the SOC Manager and the wider security function in a first line of defence role, safeguarding the organization's infrastructure and systems by monitoring, analysing, and responding to security incidents. There will be collaborative working with any external with SOC with shared and specific responsibilities to ensure all events are managed and risk efficiently identified and escalated to resolver groups. Your day-to-day duties will include managing processes & security checks and reporting incidents, whilst engaging our technical teams to mitigate any issues or improve process/, performing regular tasks including security updates, vulnerability management and mitigation. Role: Cyber Security Analyst Location: Liverpool City Centre Key Responsibilities Monitor, review, log and elevate security incidents as part of daily security operations. Manage and configure SIEM logging and monitoring tools to identify potential security threats, respond to alerts, and elevate incidents where required. Coordinate 2nd-line remediation of identified vulnerabilities, working with technology teams, the business and the IT Support Desk. Track the deployment and health of security products across the business, validating and following up on incorrect findings or reporting anomalies. Ensure endpoint security tools (AV and EDR) are functioning correctly and maintain accurate records of security activity and findings. Provide weekly status reports on security tasks, incident resolutions and monitoring processes created by Cyber Security Engineers. Investigate and resolve phishing-related tickets promptly, escalating complex incidents to security engineers when required. Document resolutions, update knowledge base articles and assist with secure configuration reviews of desktops and laptops. Troubleshoot security related issues impacting end user systems, supporting both security and operational continuity. Report on patching and software update activity in coordination with IT teams, supporting security checks, analysis and technical engineering tasks. Assist with penetration test and vulnerability scan reviews, supporting remediation tracking and follow-up actions. Support central security logging by analysing, mitigating, recording and reporting on identified security threats. Support security audits, certification programmes and internal security initiatives across the business. Maintain a library of standard operating procedures and processes to support the onboarding of cyber analysts. Essential Qualifications Min 1 year experience working in an L1 security analyst role, or equivalent experience within a technical support role that incorporates security related responsibilities or a graduate with a cyber security focused degree. Experience of securing Windows and MacOS operating systems. Familiarity with Active Directory, Group Policy, and endpoint security management tools. Basic knowledge of networking concepts (TCP/IP, DNS, VPN). Experience with anti virus, EDR, and email security solutions. Awareness of phishing techniques and social engineering threats. Ability to interpret security alerts and logs. Excellent communication and problem solving abilities. Strong attention to detail and ability to follow processes. Ability to work independently and collaborate with cross functional teams. Knowledge of at least one scripting language, such as PowerShell. Knowledge of KQL. Working knowledge of ITIL. Exposure to cyber security frameworks (NIST, ISO 27001) is a plus. Certifications such as CompTIA Security+, Microsoft Certified: Security Fundamentals, or similar. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we are not able to offer visa sponsorship.
Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency - O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K.
18/07/2026
Full time
Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency - O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K.
Role Description IT Support Analyst/Engineer (Level 1 & 2) - full time, hybrid (London with occasional home office flexibility). Responsible for handling support tickets, providing first line assistance, advanced diagnostics, system installation, user account management, performance monitoring, and routine maintenance. Collaboration with IT teammates and clear communication with non technical users are essential. Qualifications Strong technical support and IT skills, including experience with common operating systems, hardware, and business applications. Solid analytical and troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Clear and professional communication skills, capable of explaining technical concepts to users at varying skill levels. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) and experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk, and maintain a customer focused, inclusive approach for diverse user groups. Applicants must have at least 5 years of experience in IT as a support engineer, ideally in Banking/Financial services. In depth knowledge of Windows, Office applications, and conferencing tools is required. Responsibilities Handle incoming support tickets, respond to user queries, and provide first line technical assistance for hardware, software, and network issues. Perform advanced second line diagnostics, resolve complex incidents, and example when necessary; update documentation and knowledge bases. Install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance and upgrades. Collaborate with other IT team members and communicate clearly with non technical users. Provide IT support to staff and other group colleagues, respond to service outages, and maintain system security. Provide IT support and assistance to branch staff in a timely manner. Maintain the IT infrastructure of the branch by providing first and second line support of software, hardware, and networking, including installation, configuration, and troubleshooting; support endpoint security standards (antivirus, firewall, patching, two factor authentication). Support the Admin and HR function for joiners/leavers/movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT projects by managing day to day operational aspects. End User Computing support for all staff (install, configure, and maintain desktops, laptops, printers, phones/mobiles, and other IT equipment). Apply networking fundamentals - DNS, DHCP, TCP/IP, LAN/WAN. Understand cybersecurity measures and coordinate between London Users and Group IT Security on requests for system access, ensuring timely provision and regular updates in line with Group Access Matrix Protocol. Preserve office assets through disaster recovery and backup procedures, ensuring compliance with Group requirements. Provide IT support to maintain daily and periodic reports for the London Compliance team, ensuring adherence to Anti Money Laundering provisions. Carry out data extraction for reporting requirements for all other stakeholders at the branch. Hold administrative functions for specific systems housed at the office, responsible for granting access and maintaining system matrices. Oversee monitoring of network equipment (switches, firewalls, appliances) and support the server room. Plan and carry out maintenance checks to ensure infrastructure and IT operations run smoothly, completing daily routine tasks. Manage inventory of computers, network equipment, and tracking of purchased equipment and services. Maintain the BCP site to be ready for continuous bank operations. Ensure resilience of IBS, providing appropriate RCSAs, CETs, KRIs, monitoring procedures, and controls within units. Assist the HOD/Manager with implementing training/guidance/SOPs on cyber security and operational resilience. Maintain the branch Avaya IP Office phone system and ensure the recording system is always operational. Perform monthly infrastructure tests and reporting for risk assessment. Manage incident handling procedures, including monitoring and post incident follow up. Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions. Support branch operations as needed and execute any other tasks assigned by branch management. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or Management any changes in their BAU requirements that involve data. Ensure all data worked on or shared with internal/external clients is accurate, compliant and maintained according to the company's data quality standards. Handle all data in strict alignment with the General Data Protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delay. Ensure any data sharing requests are discussed with the HOD/DPO so that prior authorization is granted and follows GDPR or department's SOPs. Collaborate with the DPO on Data Protection Impact Assessments when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficiency with common operating systems (Windows 11, Linux, Server 2016 and later). AV support for branches. Software proficiency - O365, OneDrive, Teams, SharePoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO, and VeeamOne. Imaging Windows machines, image creation & management, GPO, and Active Directory. Networking fundamentals - DNS, DHCP, TCP/IP, LAN/WAN. Good understanding of VMware (ESXi, vSphere, vCenter), Fortigate Firewalls, and Cisco Switches. Strong patching practices and troubleshooting skills. Install, configure, and maintain desktops, laptops, printers, phones/mobiles, and other IT equipment. AV support (conference phones, Logitech meeting room solutions, etc.). Proficiency in programming languages. Project management experience. Data analysis and reporting skills. Bachelor's or Master's degree or professional qualification in a relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing). Compensation Salary will be around £55,000 - £60,000 per annum. The role is a five day in office mandate in Central London.
18/07/2026
Full time
Role Description IT Support Analyst/Engineer (Level 1 & 2) - full time, hybrid (London with occasional home office flexibility). Responsible for handling support tickets, providing first line assistance, advanced diagnostics, system installation, user account management, performance monitoring, and routine maintenance. Collaboration with IT teammates and clear communication with non technical users are essential. Qualifications Strong technical support and IT skills, including experience with common operating systems, hardware, and business applications. Solid analytical and troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Clear and professional communication skills, capable of explaining technical concepts to users at varying skill levels. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) and experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk, and maintain a customer focused, inclusive approach for diverse user groups. Applicants must have at least 5 years of experience in IT as a support engineer, ideally in Banking/Financial services. In depth knowledge of Windows, Office applications, and conferencing tools is required. Responsibilities Handle incoming support tickets, respond to user queries, and provide first line technical assistance for hardware, software, and network issues. Perform advanced second line diagnostics, resolve complex incidents, and example when necessary; update documentation and knowledge bases. Install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance and upgrades. Collaborate with other IT team members and communicate clearly with non technical users. Provide IT support to staff and other group colleagues, respond to service outages, and maintain system security. Provide IT support and assistance to branch staff in a timely manner. Maintain the IT infrastructure of the branch by providing first and second line support of software, hardware, and networking, including installation, configuration, and troubleshooting; support endpoint security standards (antivirus, firewall, patching, two factor authentication). Support the Admin and HR function for joiners/leavers/movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT projects by managing day to day operational aspects. End User Computing support for all staff (install, configure, and maintain desktops, laptops, printers, phones/mobiles, and other IT equipment). Apply networking fundamentals - DNS, DHCP, TCP/IP, LAN/WAN. Understand cybersecurity measures and coordinate between London Users and Group IT Security on requests for system access, ensuring timely provision and regular updates in line with Group Access Matrix Protocol. Preserve office assets through disaster recovery and backup procedures, ensuring compliance with Group requirements. Provide IT support to maintain daily and periodic reports for the London Compliance team, ensuring adherence to Anti Money Laundering provisions. Carry out data extraction for reporting requirements for all other stakeholders at the branch. Hold administrative functions for specific systems housed at the office, responsible for granting access and maintaining system matrices. Oversee monitoring of network equipment (switches, firewalls, appliances) and support the server room. Plan and carry out maintenance checks to ensure infrastructure and IT operations run smoothly, completing daily routine tasks. Manage inventory of computers, network equipment, and tracking of purchased equipment and services. Maintain the BCP site to be ready for continuous bank operations. Ensure resilience of IBS, providing appropriate RCSAs, CETs, KRIs, monitoring procedures, and controls within units. Assist the HOD/Manager with implementing training/guidance/SOPs on cyber security and operational resilience. Maintain the branch Avaya IP Office phone system and ensure the recording system is always operational. Perform monthly infrastructure tests and reporting for risk assessment. Manage incident handling procedures, including monitoring and post incident follow up. Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions. Support branch operations as needed and execute any other tasks assigned by branch management. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or Management any changes in their BAU requirements that involve data. Ensure all data worked on or shared with internal/external clients is accurate, compliant and maintained according to the company's data quality standards. Handle all data in strict alignment with the General Data Protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delay. Ensure any data sharing requests are discussed with the HOD/DPO so that prior authorization is granted and follows GDPR or department's SOPs. Collaborate with the DPO on Data Protection Impact Assessments when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficiency with common operating systems (Windows 11, Linux, Server 2016 and later). AV support for branches. Software proficiency - O365, OneDrive, Teams, SharePoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO, and VeeamOne. Imaging Windows machines, image creation & management, GPO, and Active Directory. Networking fundamentals - DNS, DHCP, TCP/IP, LAN/WAN. Good understanding of VMware (ESXi, vSphere, vCenter), Fortigate Firewalls, and Cisco Switches. Strong patching practices and troubleshooting skills. Install, configure, and maintain desktops, laptops, printers, phones/mobiles, and other IT equipment. AV support (conference phones, Logitech meeting room solutions, etc.). Proficiency in programming languages. Project management experience. Data analysis and reporting skills. Bachelor's or Master's degree or professional qualification in a relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing). Compensation Salary will be around £55,000 - £60,000 per annum. The role is a five day in office mandate in Central London.
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: ' ' We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities As a Project Architect at HDR you will work on projects in a variety of sectors with a focus on Social Infrastructure projects. You'll be working closely with the multi-disciplinary design teams, clients, and contractors throughout our Global Practice with a focus in the United Kingdom and European regions. In the role of Project Architect, we will count on you to have knowledge of technical design concepts, design management skills, digital technologies, and design workflows. You will perform layout and detailing on architectural projects. You will establish owner/client and internal meetings and participate in reviews with governing agencies for code compliance. You will manage and undertake design activities and the production of design information. You will conduct work sessions at the project site in conjunction with the Project Manager and other disciplines. You will review architectural documents for conflicts with all disciplines, perform QA/QC and technical reviews, and write and edit architectural specifications. You will coordinate with and assist affected disciplines with addenda, RFIs, CPRs, and change orders, incorporate agreed-upon changes into project documents, provide construction contract administration as needed, and perform other duties as required. Required Qualifications Bachelor's degree in Architecture or a closely related field and registration as an Architect (ARB Registered Architect). You must be proficient in Autodesk Revit and familiar with related tools and processes. Experience in the preparation and layout of architectural contract documents and specifications is required. Excellent written and verbal communication skills are essential, as are strong analytical and critical thinking skills. You should demonstrate strong graphic presentation skills, have an understanding and experience with various building contracts, and possess strong knowledge of building regulations and good planning skills. A positive attitude and commitment to being an active participant in our employee owned culture is required. Preferred Qualifications Master's degree in Architecture and a minimum of five years of post qualification experience working on complex and diverse architectural projects in social infrastructure, such as health, life sciences, education, and civic or community projects. Excellent interpersonal and communication skills are required, with the ability to facilitate effectively with clients and multidisciplinary teams. You should demonstrate exceptional ability to manage busy workloads efficiently and effectively. Experience with Microsoft Office, including Word, Excel, and project scheduling tools, is expected. Knowledge of Photoshop, Illustrator, SketchUp, and 3D Studio Max is advantageous but not required. Experience with Rhino and Grasshopper is also preferred. Culture & Values At HDR, we believe work is not only about who you work for, but also about what you do and how you do it. Guided by strong values and a culture shaped by employee ownership, we collaborate, build on each other's contributions, and work together to make great things possible. When you join HDR, you are empowered to do the same. We support you in taking charge of your career and offer multiple growth opportunities along the way. Primary Location United Kingdom - England - London Schedule Full-time Employee Status Regular Job Posting Date Jul 6, 2026 Employment Equity At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
18/07/2026
Full time
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: ' ' We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities As a Project Architect at HDR you will work on projects in a variety of sectors with a focus on Social Infrastructure projects. You'll be working closely with the multi-disciplinary design teams, clients, and contractors throughout our Global Practice with a focus in the United Kingdom and European regions. In the role of Project Architect, we will count on you to have knowledge of technical design concepts, design management skills, digital technologies, and design workflows. You will perform layout and detailing on architectural projects. You will establish owner/client and internal meetings and participate in reviews with governing agencies for code compliance. You will manage and undertake design activities and the production of design information. You will conduct work sessions at the project site in conjunction with the Project Manager and other disciplines. You will review architectural documents for conflicts with all disciplines, perform QA/QC and technical reviews, and write and edit architectural specifications. You will coordinate with and assist affected disciplines with addenda, RFIs, CPRs, and change orders, incorporate agreed-upon changes into project documents, provide construction contract administration as needed, and perform other duties as required. Required Qualifications Bachelor's degree in Architecture or a closely related field and registration as an Architect (ARB Registered Architect). You must be proficient in Autodesk Revit and familiar with related tools and processes. Experience in the preparation and layout of architectural contract documents and specifications is required. Excellent written and verbal communication skills are essential, as are strong analytical and critical thinking skills. You should demonstrate strong graphic presentation skills, have an understanding and experience with various building contracts, and possess strong knowledge of building regulations and good planning skills. A positive attitude and commitment to being an active participant in our employee owned culture is required. Preferred Qualifications Master's degree in Architecture and a minimum of five years of post qualification experience working on complex and diverse architectural projects in social infrastructure, such as health, life sciences, education, and civic or community projects. Excellent interpersonal and communication skills are required, with the ability to facilitate effectively with clients and multidisciplinary teams. You should demonstrate exceptional ability to manage busy workloads efficiently and effectively. Experience with Microsoft Office, including Word, Excel, and project scheduling tools, is expected. Knowledge of Photoshop, Illustrator, SketchUp, and 3D Studio Max is advantageous but not required. Experience with Rhino and Grasshopper is also preferred. Culture & Values At HDR, we believe work is not only about who you work for, but also about what you do and how you do it. Guided by strong values and a culture shaped by employee ownership, we collaborate, build on each other's contributions, and work together to make great things possible. When you join HDR, you are empowered to do the same. We support you in taking charge of your career and offer multiple growth opportunities along the way. Primary Location United Kingdom - England - London Schedule Full-time Employee Status Regular Job Posting Date Jul 6, 2026 Employment Equity At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
18/07/2026
Full time
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
18/07/2026
Contractor
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
16/07/2026
Full time
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action. Purpose & Scope of the Role As an Onsite IT Support Analyst, you will provide first and second line IT support in our Farringdon Street office in London, acting as a trusted on-site presence. This is a practical, office-based role for someone who enjoys being close to the business, resolving issues quickly and improving the day-to-day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service. Your Impact in this position You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements. Customer Focus:Provide a professional, friendly and responsive service that gives users confidence in IT support. Technical Troubleshooting:Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment. On-Site Support Delivery:Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end-user spaces are well maintained. Service Desk Collaboration:Work closely with the wider team to manage tickets, update records accurately and upscale where needed. Ownership and Proactivity:Spot recurring issues, suggest improvements and take responsibility for keeping service levels high. Skills, Qualifications And Experience Experience in a first- or second-line IT support. Strong communication skills and a customer-first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment. This is a fully office-based role in London offices with occasional travel to our other London offices as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands-on way. Whyjoin Tetra Tech? TetraTech is a leading provider of consulting and engineering services workingacross the full project lifecycle worldwide. We have a wide rangeofexpertiseacross our teams, providing a global support networkwith a personalised approach to client relationships to better understand wherewe can add value.We provide a collaborative environment that supportsindividual performance, innovation, and creativity. Wesupport public and private sector clients on local, national, and internationalprojects to deliver sustainable and resilient solutions. Our operations in theUK, Ireland, and the Netherlands include more than 6,000 employees whoareLeading with Science to solve our clients' most complexproblems. Inalignment with the Equality Act 2010, we will make reasonable adjustments tosupport candidates andemployeesrequiringadditionalarrangements. This could includeadaptations to work schedules, training approaches, or the physical workspace.Please inform us if you need any accommodations during the recruitment processor in your day-to-day role. Recruitment Agencies We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.
16/07/2026
Full time
Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action. Purpose & Scope of the Role As an Onsite IT Support Analyst, you will provide first and second line IT support in our Farringdon Street office in London, acting as a trusted on-site presence. This is a practical, office-based role for someone who enjoys being close to the business, resolving issues quickly and improving the day-to-day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service. Your Impact in this position You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements. Customer Focus:Provide a professional, friendly and responsive service that gives users confidence in IT support. Technical Troubleshooting:Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment. On-Site Support Delivery:Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end-user spaces are well maintained. Service Desk Collaboration:Work closely with the wider team to manage tickets, update records accurately and upscale where needed. Ownership and Proactivity:Spot recurring issues, suggest improvements and take responsibility for keeping service levels high. Skills, Qualifications And Experience Experience in a first- or second-line IT support. Strong communication skills and a customer-first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment. This is a fully office-based role in London offices with occasional travel to our other London offices as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands-on way. Whyjoin Tetra Tech? TetraTech is a leading provider of consulting and engineering services workingacross the full project lifecycle worldwide. We have a wide rangeofexpertiseacross our teams, providing a global support networkwith a personalised approach to client relationships to better understand wherewe can add value.We provide a collaborative environment that supportsindividual performance, innovation, and creativity. Wesupport public and private sector clients on local, national, and internationalprojects to deliver sustainable and resilient solutions. Our operations in theUK, Ireland, and the Netherlands include more than 6,000 employees whoareLeading with Science to solve our clients' most complexproblems. Inalignment with the Equality Act 2010, we will make reasonable adjustments tosupport candidates andemployeesrequiringadditionalarrangements. This could includeadaptations to work schedules, training approaches, or the physical workspace.Please inform us if you need any accommodations during the recruitment processor in your day-to-day role. Recruitment Agencies We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.
Key Responsibilities Adhering to SLAs. ITIL Processes awareness and adhering to ITIL process workflow. Reporting to the HCL Track Lead / Team Lead. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Troubleshooting technical issues. Ensuring that the IT processes are adhered to. Building and configuring PCs and laptops as well as loading software, setting up applications like Outlook, Wi Fi, VPN and backup; providing setup and troubleshooting for printer/fax/copier/RF gun or phone equipment in offices. Tracking work tickets on ITIL based ticketing system such as Service Now. Diagnosing and solving hardware/software issues, including troubleshooting network connectivity problems. Performing repairs on computers, laptops, printers and any other authorized peripheral equipment. Coordinating with IT vendors and ensuring the site is up and running. Driving critical issues at site with the larger HCL team to ensure timely resolution with minimal downtime. Improving and maintaining customer and employee satisfaction. Performing asset inventory activities as needed. Creating documentation for processes and procedures of day to day work; creating KB articles. Break fix, troubleshooting and resolving software issues; reimaging computers/hard drives, etc. Providing frontline customer support, including hardware and software troubleshooting and diagnosis. Additional Responsibilities May need to travel to other sites based on demand and requirements. On call requirement for P1/urgent issues outside regular support hours (local business hours). Handling operations and customer requirements as per process and agreed SOW. Possible rotational shift. Skill Requirements Minimum 7 years hands on dedicated experience as deskside/on site support/local IT engineer. Strong Microsoft operating system installation skills (Win10 / macOS X) and troubleshooting ability. Strong experience in providing hands and feet support for network and datacenter equipment/devices; strong knowledge of macOS and building mac machines, and pushing applications via mac servers. Strong experience troubleshooting MS Office and Office 365 (Outlook, Word, Excel, PowerPoint, etc.). Strong desktop support knowledge including hardware, software, and networking concepts. Strong skills in hardware level concepts on desktops, laptops, notebooks, printers, and handhelds. Good knowledge of iOS, Android OS, and rugged devices (tablets and iPads). Knowledge of Windows image build process and SCCM deployments. Good knowledge of handling RF scanners and industry level label printers (Zebra, etc.). Good hand on knowledge of OT technology such as PLCs and manufacturing plant IT. Experience handling managed print services and corporate/network printers. Good understanding of audio/video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange mailboxes, and distribution lists. Remote desktop connectivity application knowledge (SMS, Bomgar, WebEx, LiveMeeting, Windows native tools, etc.). Troubleshooting and assisting end users with mobile device setup, activation, and performance issues (handheld - Android & iOS). Strong customer service skills. Excellent communication and conversation skills (verbal and written) and good documentation skills. Ability to handle unforeseen situations. High level of acceptance. Knowledge of ITIL ticketing tools such as Service Now, BMC Remedy, etc., and ITIL concepts such as change, problem, incidents, and request tickets. Benefits Personal time off Maternity and paternity benefits Access to skills/higher education programs/resources Discounts on products and services via Benefit Box Participation in CSR programs and living life with a purpose Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
16/07/2026
Full time
Key Responsibilities Adhering to SLAs. ITIL Processes awareness and adhering to ITIL process workflow. Reporting to the HCL Track Lead / Team Lead. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Troubleshooting technical issues. Ensuring that the IT processes are adhered to. Building and configuring PCs and laptops as well as loading software, setting up applications like Outlook, Wi Fi, VPN and backup; providing setup and troubleshooting for printer/fax/copier/RF gun or phone equipment in offices. Tracking work tickets on ITIL based ticketing system such as Service Now. Diagnosing and solving hardware/software issues, including troubleshooting network connectivity problems. Performing repairs on computers, laptops, printers and any other authorized peripheral equipment. Coordinating with IT vendors and ensuring the site is up and running. Driving critical issues at site with the larger HCL team to ensure timely resolution with minimal downtime. Improving and maintaining customer and employee satisfaction. Performing asset inventory activities as needed. Creating documentation for processes and procedures of day to day work; creating KB articles. Break fix, troubleshooting and resolving software issues; reimaging computers/hard drives, etc. Providing frontline customer support, including hardware and software troubleshooting and diagnosis. Additional Responsibilities May need to travel to other sites based on demand and requirements. On call requirement for P1/urgent issues outside regular support hours (local business hours). Handling operations and customer requirements as per process and agreed SOW. Possible rotational shift. Skill Requirements Minimum 7 years hands on dedicated experience as deskside/on site support/local IT engineer. Strong Microsoft operating system installation skills (Win10 / macOS X) and troubleshooting ability. Strong experience in providing hands and feet support for network and datacenter equipment/devices; strong knowledge of macOS and building mac machines, and pushing applications via mac servers. Strong experience troubleshooting MS Office and Office 365 (Outlook, Word, Excel, PowerPoint, etc.). Strong desktop support knowledge including hardware, software, and networking concepts. Strong skills in hardware level concepts on desktops, laptops, notebooks, printers, and handhelds. Good knowledge of iOS, Android OS, and rugged devices (tablets and iPads). Knowledge of Windows image build process and SCCM deployments. Good knowledge of handling RF scanners and industry level label printers (Zebra, etc.). Good hand on knowledge of OT technology such as PLCs and manufacturing plant IT. Experience handling managed print services and corporate/network printers. Good understanding of audio/video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange mailboxes, and distribution lists. Remote desktop connectivity application knowledge (SMS, Bomgar, WebEx, LiveMeeting, Windows native tools, etc.). Troubleshooting and assisting end users with mobile device setup, activation, and performance issues (handheld - Android & iOS). Strong customer service skills. Excellent communication and conversation skills (verbal and written) and good documentation skills. Ability to handle unforeseen situations. High level of acceptance. Knowledge of ITIL ticketing tools such as Service Now, BMC Remedy, etc., and ITIL concepts such as change, problem, incidents, and request tickets. Benefits Personal time off Maternity and paternity benefits Access to skills/higher education programs/resources Discounts on products and services via Benefit Box Participation in CSR programs and living life with a purpose Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
The Service Delivery team plays a key role in supporting our customers, and we're looking for a new 2nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and reporting to the Service Desk Team Lead, you will be responsible for resolving escalated phone, email, and remote enquiries from our IT and Telecoms customers, delivering excellent service and technical expertise across a wide range of issues. This would represent a great opportunity if you're looking to take your career working in service delivery support to the next level - a fantastic role with a proven development track, in a company committed to the growth of our employees. What do we offer? Holiday rising with each year of service Your Birthday Off - after all it's the most important day of the year! Access to Perkbox platform Free eye tests & support towards glasses Our Employee Assistance Programme offering confidential Wellbeing Support Regular events and activities throughout the year including our famous Christmas Party & Employee Awards! Company pension scheme You'll get involved in: Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA. Programming, maintenance, and support of a range of systems Integration of CRM systems. Backup solutions Delivering training on all Aerial Direct offered services Working to resolve technical customer complaints Identify potential cross sell and upsell opportunities with existing customers to pass on to the sales teams To document all Customer product and services ensuring security and standards are adhered to. Acting as the face of Aerial Direct and provide top class industry leading Customer Service. Ideally, you'll have experience of: SIP, including configuration, protocol and SIP trunking. High level of IP understanding, networking, and VLAN. Microsoft 365 migration and new tenant set up. Cabling to a high level Hosted and PBX Telecoms configuration and fault finding Router configuration Programming, maintenance and support of Hosted Telephony Solutions - IP Cortex, Gamma. Integration of CRM systems. Programming, maintenance and support of Virtual PBX. Programming, maintenance and support of Cabling and Networking, including switches. Access points and point to point solutions - Ubiquiti. Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity - Draytek, WatchGuard. Programming and support of Laptops or Desktops - Dell and HP. Programming, maintenance and support of Servers - Virtual and on Prem. Programming, maintenance and support of Microsoft 365, Anti Virus, Remote Management Systems and Backup solutions. Door entry system programming, maintenance and support. Fault finding and testing. Training Customers. Who are we? We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. You'll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company. We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. Our Process Step 1: Is there a fit? You'll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you're looking for from your career. Step 2: Meet with your would be manager, our Service Desk Team Lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You'll run through a few scenario based questions, and get the opportunity to ask anything you'd like to learn about. Step 3: If it looks like a good fit from both sides, we'll be looking to make you an offer! Our Values All: We are one team enabling each other and the business to thrive Elite: We will be the very best that we can be for our customers and our colleagues Respectful: We show respect for our environment, our people and above all else, our customers Impeccable: We will deliver the best customer experience and service in all we do Agile: We're always looking to be one step ahead, quick to move, and to anticipate our customers' needs Limitless: We seek continuous improvement in order to grow and develop the business
16/07/2026
Full time
The Service Delivery team plays a key role in supporting our customers, and we're looking for a new 2nd Line Service Desk Engineer to join them. Based in our newly refurbished Fareham offices and reporting to the Service Desk Team Lead, you will be responsible for resolving escalated phone, email, and remote enquiries from our IT and Telecoms customers, delivering excellent service and technical expertise across a wide range of issues. This would represent a great opportunity if you're looking to take your career working in service delivery support to the next level - a fantastic role with a proven development track, in a company committed to the growth of our employees. What do we offer? Holiday rising with each year of service Your Birthday Off - after all it's the most important day of the year! Access to Perkbox platform Free eye tests & support towards glasses Our Employee Assistance Programme offering confidential Wellbeing Support Regular events and activities throughout the year including our famous Christmas Party & Employee Awards! Company pension scheme You'll get involved in: Responding to customer faults and issues raised to the helpdesk either by phone or email resolving them within SLA. Programming, maintenance, and support of a range of systems Integration of CRM systems. Backup solutions Delivering training on all Aerial Direct offered services Working to resolve technical customer complaints Identify potential cross sell and upsell opportunities with existing customers to pass on to the sales teams To document all Customer product and services ensuring security and standards are adhered to. Acting as the face of Aerial Direct and provide top class industry leading Customer Service. Ideally, you'll have experience of: SIP, including configuration, protocol and SIP trunking. High level of IP understanding, networking, and VLAN. Microsoft 365 migration and new tenant set up. Cabling to a high level Hosted and PBX Telecoms configuration and fault finding Router configuration Programming, maintenance and support of Hosted Telephony Solutions - IP Cortex, Gamma. Integration of CRM systems. Programming, maintenance and support of Virtual PBX. Programming, maintenance and support of Cabling and Networking, including switches. Access points and point to point solutions - Ubiquiti. Programming, maintenance and support of Routers and Firewalls for Leased Lines and other Connectivity - Draytek, WatchGuard. Programming and support of Laptops or Desktops - Dell and HP. Programming, maintenance and support of Servers - Virtual and on Prem. Programming, maintenance and support of Microsoft 365, Anti Virus, Remote Management Systems and Backup solutions. Door entry system programming, maintenance and support. Fault finding and testing. Training Customers. Who are we? We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. You'll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company. We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK. Our Process Step 1: Is there a fit? You'll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you're looking for from your career. Step 2: Meet with your would be manager, our Service Desk Team Lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You'll run through a few scenario based questions, and get the opportunity to ask anything you'd like to learn about. Step 3: If it looks like a good fit from both sides, we'll be looking to make you an offer! Our Values All: We are one team enabling each other and the business to thrive Elite: We will be the very best that we can be for our customers and our colleagues Respectful: We show respect for our environment, our people and above all else, our customers Impeccable: We will deliver the best customer experience and service in all we do Agile: We're always looking to be one step ahead, quick to move, and to anticipate our customers' needs Limitless: We seek continuous improvement in order to grow and develop the business
Service Desk Analyst (1st Line Support) Location: North West London Salary: Up to £28,000 DOE Working Pattern: Hybrid (3 days office / 2 days home after onboarding period) A growing and highly regarded Managed Service Provider is looking for a Service Desk Analyst to join its Service Delivery team. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced MSP environment. You'll act as the first point of contact for clients, providing exceptional customer service while resolving a wide range of IT issues across Microsoft technologies and end-user environments. Responsibilities As a 1st Line Service Desk Analyst, you will: Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve IT issues within agreed service levels Log, update, and manage support tickets accurately throughout their lifecycle Deliver excellent customer service and maintain strong client relationships Prioritise and manage your own workload effectively Escalate issues to senior engineers where appropriate Liaise with third-party vendors and technology partners Assist with ticket allocation and workload balancing when required Qualifications Previous experience in an IT Support, Helpdesk, or Service Desk role Strong troubleshooting skills across Windows operating systems and Microsoft Office Experience supporting or administering: Active Directory Group Policy DNS Microsoft 365 SharePoint Basic networking knowledge and a genuine interest in technology Experience building, configuring, and supporting Windows desktops and laptops Excellent communication and customer service skills A proactive attitude and willingness to learn new technologies Ability to remain calm and professional when handling challenging situations What's On Offer? Salary up to £28,000 depending on experience Hybrid working arrangement Structured training and career development Exposure to a wide range of technologies and client environments Supportive team culture with opportunities for progression Opportunity to gain industry certifications and develop your IT career Company benefits packageThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. Contact SER-IN
16/07/2026
Full time
Service Desk Analyst (1st Line Support) Location: North West London Salary: Up to £28,000 DOE Working Pattern: Hybrid (3 days office / 2 days home after onboarding period) A growing and highly regarded Managed Service Provider is looking for a Service Desk Analyst to join its Service Delivery team. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced MSP environment. You'll act as the first point of contact for clients, providing exceptional customer service while resolving a wide range of IT issues across Microsoft technologies and end-user environments. Responsibilities As a 1st Line Service Desk Analyst, you will: Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve IT issues within agreed service levels Log, update, and manage support tickets accurately throughout their lifecycle Deliver excellent customer service and maintain strong client relationships Prioritise and manage your own workload effectively Escalate issues to senior engineers where appropriate Liaise with third-party vendors and technology partners Assist with ticket allocation and workload balancing when required Qualifications Previous experience in an IT Support, Helpdesk, or Service Desk role Strong troubleshooting skills across Windows operating systems and Microsoft Office Experience supporting or administering: Active Directory Group Policy DNS Microsoft 365 SharePoint Basic networking knowledge and a genuine interest in technology Experience building, configuring, and supporting Windows desktops and laptops Excellent communication and customer service skills A proactive attitude and willingness to learn new technologies Ability to remain calm and professional when handling challenging situations What's On Offer? Salary up to £28,000 depending on experience Hybrid working arrangement Structured training and career development Exposure to a wide range of technologies and client environments Supportive team culture with opportunities for progression Opportunity to gain industry certifications and develop your IT career Company benefits packageThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. Contact SER-IN
