481 jobs found

1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET

Service Desk Engineer (1st Line Support) Nottingham (Hybrid) - with travel to Birmingham (1 day per week) Up to £28,000 SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience. This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users. The Role -You'll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology. -You'll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained. Key Responsibilities -Managing incidents and service requests in line with ITIL best practice -Ensuring all tickets are handled within agreed SLAs -Providing clear, professional communication to end users throughout the resolution process -Delivering desk-side support and aiming for first-time fixes where possible -Escalating more complex issues to internal teams or third parties when required -Maintaining and contributing to the service desk knowledge base -Supporting meeting room tech and end-user hardware onsite What We're Looking For -Previous experience in a 1st Line / Service Desk role -Strong troubleshooting skills across macOS, iOS, Windows 10 & 11 -Experience with Microsoft 365 (Exchange Online, Teams, SharePoint) -Active Directory knowledge -Experience with Jamf (Pro or School) is highly desirable You'll Also Be -Customer-focused with a professional and friendly approach -Organised and able to manage multiple tickets under pressure -Detail-oriented with a strong diagnostic mindset -Proactive and able to work independently as well as part of a team This is a great opportunity for someone looking to build on their 1st line experience within a supportive, professional environment that offers exposure to both remote and onsite support. If you're interested, please apply with your latest CV or get in touch for more information.

IT Support Enginee r -1st & 2nd Line Location: Derby -Hybrid after training -2 days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of IT Support Engineer: Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network connectivity, printers, and shared resources. Escalate complex technical issues to 3rd Line Support or external vendors where necessary. Maintain detailed and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment. Interested? Call TurnerFox Recruitment or send your CV

IT Support Engineer Manchester 6 months My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system Administration and support - Microsoft Stack including Office 365 and Intune Administration and support - Active Directory Administration and management - Using ticketing system to respond to portal requests User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

1st Line Support, Poole, £28,000 As a 1st Line Support for this engineering company, you ll be the first point of contact for technical support, troubleshooting IT issues, ensuring smooth operations, and you ll have the opportunity to develop your skills in a supportive and fast-paced environment. Background & Benefits Comprehensive health and wellbeing support Flexible lifestyle perks, including half day on Friday 23 days holiday + bank holidays Recognition and rewards, including birthday leave Family-friendly policies with enhanced maternity 1st Line Support Responsibilities Responding to and resolving technical support queries efficiently Diagnosing software and hardware faults Assisting with system installations, configurations, and updates Escalating complex issues to senior members of the team when necessary Providing excellent service and clear technical guidance 1st Line Support Skills & Experience Required Previous experience in an IT support role (1st line or similar) Troubleshooting skills with Windows environments and IT infrastructure Knowledge of networking principles and software applications Excellent communication and problem-solving skills Experience with PC builds, repairs, and peripheral installations Interested? To be considered for this 1st Line Support opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert. Our team takes the time to review every application and guarantees complete confidentiality . We will never submit a candidate s details or share them with a third party without first obtaining their permission.

Lead End-User Engineer - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? Lead End-User Engineer/Technical Team Leader- Security, Governance in a Microsofte Ideal! With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 2nd/3rd Line Engineering experience across Windows, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with Intune, Autopilot, JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 2nd & 3rd Line teams. Provide leadership during Major Incident scenarios. Security, Governance. Applications Packaging. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today

1st Line IT Service Desk Engineer - Gloucester- 25,000 I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)

IT Support Engineer (Education) Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate. Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)

IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to 27K plus benefits. Please contact Jake Smith on (phone number removed) or email (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 26-30K + Bonus + On Call Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively

Information and Technology Ltd are an IT Service Provider to over 50 clients throughout the Northwest and UK. Looking after the complete provision of IT for these businesses, we have been growing year on year for the last 6 years. Recent growth has created a new position, and we are looking for a driven and ambitious individual to help us on our journey Located at our office in Bolton, this senior role will see you assume day to day support, management and strategic direction of 20+ different client networks comprising of a mix of on-prem, cloud and Azure. In addition, you will be responsible for our core monitoring tools and build them out to provide 1st class levels of service and up time. Reporting to the IT Director your prior expertise and experience will also extend to server and infrastructure projects, combining solution design, approach, execution and subsequent management of all aspects of server, network and cloud assets. Areas Include: 3rd Line Server, Cloud, Software and Network Support VoIP, Mobile and MDM Support Network and System Administration Build and Configuration Management Stakeholder management Project Planning and Execution Including Migrations and Upgrades Recommend and deploy changes via change management processes Proactively maintain and develop knowledge, skills and experience Core Skills: 5 years hands-on on-prem server experience Including AD Migrations, Server Builds, IIS, Deployments 5 years Networking experience including routing and firewalls 3 years M365/Entra experience Including AD/Entra Connect and MFA 3 Years of SharePoint administration, setup, configuration and permissions management 3 years MDM experience 2 Years Azure Experience Proven experience of delivering projects and complex changes Desirable Skills: Advanced Azure Experience: Networking, Configuration, Backup Intune Conditional Access SQL Server Administration ITIL Experience/Best Practices Cyber Essential s and/or 27001 experience As a growing company this role offers progression with a family feel and close knit team providing exposure to wide range of technical disciplines to further enhance and grow your own potential and promotion. Our bias is not for the most qualified person but for people who have a true drive to learn, master and want to move forward. Delivering better, being better, growing better and fully working in a team as a team. If you don t quite hit all of the requirements we have listed above but can demonstrate your progress to date, please let us know when submitting your CV. Package: £40,000 to £47,000 pa depending on experience 28 days holiday per year Mobile phone and Laptop Flexible working Personal Development Plan and Career Mentoring Company Pension Free Parking

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you'll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team's success. They're all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you'll be part of a fast-paced, customer-focused environment, they're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you're ready to bring your expertise to a place that values your growth and development, they'd love to hear from you! Benefits of working for Our Client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals, their in-house teams tailor their services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our Client's 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

Out of Hours 2nd Line IT Support Engineer Location: Borehamwood, WD6 1JD Salary: £35K £45K per annum, DOE + Excellent Benefits! Contract: Full time, Permanent Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends. Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business! We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client. Our commitment doesn t stop at our customers. We re just as focused on our team! If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood. You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses. You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation. In addition to this, as our 2nd Line IT Support Engineer you will be responsible for: Providing excellent 2nd line technical support to our clients Acting as an escalation point for the 1st line support team Troubleshooting issues across a wide range of systems and technologies Working on projects involving Microsoft 365, Azure, Intune and more Assisting with research and development of new services and solutions Your Experience & Skills We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune Windows Server (2016 / 2019 / 2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You ll also need: Excellent written and verbal communication skills A strong customer-focused attitude A proactive, can-do approach to problem-solving Why Join Chalkline Work with the latest Microsoft technologies Gain industry-recognised certifications Be part of a friendly, supportive team that values quality and professionalism Receive continuous learning and development opportunities Make a real impact in a growing business Plus free parking, training programmes and much more! If you feel you have the skills and experience to be successful in this role then click on APPLY today! No agencies please.

An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function. This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business. The Role As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations. Key responsibilities include: Providing 2nd Line support across desktop, server, network and business applications Managing incidents through to resolution with clear and timely user communication Conducting root cause analysis and contributing to long-term technical fixes Supporting Microsoft 365, Active Directory and Windows environments Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable) Supporting core business systems and liaising with third-party suppliers where required Contributing to system upgrades, service improvements and IT projects Supporting onboarding and offboarding processes, including hardware and software lifecycle management Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting About You You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels. We are particularly keen to hear from candidates with: At least 3 years experience in an IT support role Strong Microsoft 365 and Active Directory administration skills Windows 10 and Windows 11 support experience Experience working with ITSM or Service Desk systems Exposure to mobile device management solutions (Intune highly advantageous) A proactive, organised and customer-focused approach What s on Offer Competitive salary 25 days holiday plus bank holidays Contributory pension scheme Ongoing training and development opportunities Clear scope for long-term career progression into Supervisory roles and beyond Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)