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Interim Head of Service Desk - London A leading financial services client is currently looking for an Interim Head of Service Desk for an initial 3-month contract position. Skills and Qualifications: Experience of supervising and managing a busy IT Service management function Strong ITIL methodologies(Incident, Problem and Change management) Excellent leadership skills to motivate and move the team forward Strong Excel skills for reporting purposes Agile/Scrum practices would be useful Experience working in a customer facing role 3rd Party service provider management experience Demonstrable experience of managing a function that provides end user support in a financial services environment Experience providing resource for and working within a structured change management environment for project delivery Experience defining and establishing service management workflows and processes aligned with the ITIL framework Windows 10/11, MS O365, MS Copilot and Active Directory knowledge Understanding of security platforms, strong Firewall experience Good technical knowledge of Intune, AD, Azure, Compute, Storage and Networking Duties and Responsibilities: Ensure staff are exceeding expectation and are meeting defined metrics and or objectives that you have set Ensure that the team is delivering BAU and project commitments Train, coach, develop and mentor staff Overall responsibility for 1st/2nd line support operations Implementing a robust service management structure and service catalogue processes Reporting and presenting at technology and business forums If you have a Career history in delivering good quality service management and excellent leadership skills, please do reply with your CV in the first instance.