We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Global bank based in Canary Wharf. Role - C# Developer - Desktop Applications Duration - 6 months with likely extension Rate - 415 p/d (inside IR35) Location - Hybrid / Canary Wharf Tech Stack C# WPF Winforms Javascript SQL Oracle Tasks Tasks range from understanding business requirements, designing application structures, business data analysis, programming WPF (Windows Presentation Foundation) applications in Visual C#.NET on both Oracle and SQL Server database, testing with users, implementation through Development, Quality Assurance (QA), Production and Disaster Recovery environments. Supporting users and writing operation documents including User Helps (manuals) will also be required. As well as application development, this role will also include all aspects of system constructions and support for existing programmes which are written as WinForms (C#.NET) applications. Also, applications written in other languages like MS VBA for Excel and Access, MS VB and MS Excel Macros will also be required. Additional Tasks Defining Database objects required in systems to connect with SQL and Oracle Database Administrators in both London and New York. Providing script for database inquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) to perform data analysis based on requirements from business parties. Setting up a system distribution method to Citrix and application servers for both Web and Window applications. Troubleshooting systems in an event of failure and implementing necessary solutions by checking Windows Operating System, Internet Information Server and any other relevant environments where the applications are running. In some case this role will act to liaise with other application support team staff. Following the existing team programming policy to keep a common development style to be shared in team members. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of existing systems running in Production. Liaising with the relevant support teams such as other Development sections, Technical Support, Network and Infrastructure and DBA where Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle database and, when appropriate, finding alternative approaches. Rolling out changes with a coordination of Release manager. It is important to maintain the change history of applications GCS is acting as an Employment Business in relation to this vacancy.
03/04/2026
Contractor
Global bank based in Canary Wharf. Role - C# Developer - Desktop Applications Duration - 6 months with likely extension Rate - 415 p/d (inside IR35) Location - Hybrid / Canary Wharf Tech Stack C# WPF Winforms Javascript SQL Oracle Tasks Tasks range from understanding business requirements, designing application structures, business data analysis, programming WPF (Windows Presentation Foundation) applications in Visual C#.NET on both Oracle and SQL Server database, testing with users, implementation through Development, Quality Assurance (QA), Production and Disaster Recovery environments. Supporting users and writing operation documents including User Helps (manuals) will also be required. As well as application development, this role will also include all aspects of system constructions and support for existing programmes which are written as WinForms (C#.NET) applications. Also, applications written in other languages like MS VBA for Excel and Access, MS VB and MS Excel Macros will also be required. Additional Tasks Defining Database objects required in systems to connect with SQL and Oracle Database Administrators in both London and New York. Providing script for database inquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) to perform data analysis based on requirements from business parties. Setting up a system distribution method to Citrix and application servers for both Web and Window applications. Troubleshooting systems in an event of failure and implementing necessary solutions by checking Windows Operating System, Internet Information Server and any other relevant environments where the applications are running. In some case this role will act to liaise with other application support team staff. Following the existing team programming policy to keep a common development style to be shared in team members. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of existing systems running in Production. Liaising with the relevant support teams such as other Development sections, Technical Support, Network and Infrastructure and DBA where Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle database and, when appropriate, finding alternative approaches. Rolling out changes with a coordination of Release manager. It is important to maintain the change history of applications GCS is acting as an Employment Business in relation to this vacancy.
A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
02/04/2026
Full time
A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
A leading, multi-site organisation is seeking a Head of Information Technology to shape and deliver the digital future of its operations. This pivotal role offers you the opportunity to drive transformative change across a complex, geographically dispersed organisation. As Head of IT, you will be at the forefront of delivering innovative technology solutions that enhance operational efficiency, support frontline teams, and ensure the safety and wellbeing of those in care. You will join an inclusive, supportive environment where your expertise in strategy, leadership, and technical excellence will be valued and rewarded. With a strong focus on collaboration, continuous improvement, and respect, this organisation provides a unique platform for you to make a meaningful difference while enjoying flexible working arrangements, generous benefits, and the chance to lead a talented team through an exciting period of digital evolution. Play a central role in shaping and executing a forward-thinking IT strategy that underpins essential services across England, Wales, and Scotland. What you'll do: As Head of Information Technology you will play an instrumental role in guiding the digital journey of this organisation. Your day-to-day activities will involve collaborating closely with senior leaders to align technology initiatives with strategic objectives while ensuring operational continuity across more than 180 sites. You will empower your team to deliver exceptional support services balancing innovation with reliability and oversee major projects including cloud infrastructure enhancements and bespoke application development. By nurturing talent within your department and fostering strong relationships with external partners, you will help create an agile IT function capable of responding swiftly to changing demands. Your ability to anticipate industry trends and champion best practices will be crucial in maintaining high standards of security and compliance while driving efficiencies that benefit both staff and service users. Success in this role means not only delivering robust technical solutions but also cultivating a culture of trust, collaboration, and shared achievement. Develop and execute a comprehensive IT strategy aligned with organisational goals, ensuring technology enables operational excellence across all locations. Partner collaboratively with internal stakeholders to design, implement, and optimise user-friendly systems that meet evolving business needs. Lead the IT department by providing clear direction, regular feedback, appraisals, and ongoing development opportunities for team members. Oversee the management of outsourced IT providers and third-party suppliers to ensure high-quality service delivery within budgetary constraints. Drive continuous improvement initiatives by identifying opportunities for digitisation, cost savings, and process enhancements throughout the business. Ensure robust information security practices are maintained including expansion of ISO27001 certification and manage risk effectively across all systems. Monitor market trends to identify new tools or technologies that could add value or improve efficiency within the organisation. Champion the execution of key projects such as cloud migration, modern workplace rollouts including Windows 11 deployment, mobile device management upgrades, and next-generation application development. Establish effective governance processes within the IT team such as regular meetings, one-to-ones, appraisals to foster accountability and shared success. Act as an ambassador for organisational values by promoting openness, professionalism, engagement, consistency, and continual improvement throughout your team. What you bring: To excel as Head of Information Technology you will bring substantial experience from senior roles where you have shaped digital strategies that deliver measurable improvements in efficiency and service quality. Your background should include hands-on leadership of diverse teams guiding them through complex projects while fostering an environment built on trust and mutual support. You are adept at navigating both technical challenges such as cloud migrations or cybersecurity threats and organisational dynamics including stakeholder engagement or supplier negotiations. Your approach combines analytical rigour with empathy ensuring solutions are tailored to real-world needs while upholding the highest standards of integrity. A passion for continuous learning keeps you abreast of emerging technologies which you translate into actionable plans that benefit colleagues across multiple locations. Above all else your interpersonal skills enable you to build lasting partnerships inside and outside the organisation making you a dependable advisor during times of change. Demonstrated experience operating at a senior level within IT ideally with over ten years' progressive responsibility including leadership roles. Proven track record in developing and executing successful IT strategies that drive transformation within complex organisations. Comprehensive knowledge of cloud platforms such as Azure alongside hybrid infrastructure environments supporting mission-critical applications. Expertise in managing IT operations using recognised frameworks such as ITIL ensuring high availability and responsive support services. Strong understanding of cybersecurity principles including risk management and experience maintaining relevant certifications such as ISO27001. Ability to lead multi-disciplinary teams through periods of change skilled at mentoring staff and building collaborative cultures focused on growth. Experience managing budgets effectively while negotiating contracts with third-party suppliers to achieve value for money. Exceptional stakeholder management skills able to communicate complex technical concepts clearly to non-technical audiences at all levels. Strategic thinker who can balance long-term vision with practical delivery identifying opportunities for digitisation that enhance business performance. Desirable: Experience working within geographically dispersed organisations or sectors with unique operational drivers; relevant degree Computer Science, IT, Software Engineering, Cybersecurity; ITIL 4 certification; additional technical accreditations in cloud or information security. What sets this company apart: This organisation stands out for its unwavering commitment to safety, respect, fairness, and continuous improvement values that permeate every aspect of its operations. Serving communities across England, Wales, and Scotland, this is not just a job it is a role with purpose embraced by every member of staff from frontline teams to executive leadership. The company fosters an atmosphere defined by warmth and inclusivity where each individual is treated with dignity. Employees enjoy access to flexible working arrangements designed around work life balance as well as comprehensive benefits including health cover for themselves and their partners, enhanced pension contributions, annual bonus scheme, car allowance, death in service protection, generous paid leave, plus ongoing training opportunities tailored to personal growth ambitions. With strong backing from established parent companies this is an environment where your expertise is valued and where your efforts contribute to meaningful outcomes. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
02/04/2026
Full time
A leading, multi-site organisation is seeking a Head of Information Technology to shape and deliver the digital future of its operations. This pivotal role offers you the opportunity to drive transformative change across a complex, geographically dispersed organisation. As Head of IT, you will be at the forefront of delivering innovative technology solutions that enhance operational efficiency, support frontline teams, and ensure the safety and wellbeing of those in care. You will join an inclusive, supportive environment where your expertise in strategy, leadership, and technical excellence will be valued and rewarded. With a strong focus on collaboration, continuous improvement, and respect, this organisation provides a unique platform for you to make a meaningful difference while enjoying flexible working arrangements, generous benefits, and the chance to lead a talented team through an exciting period of digital evolution. Play a central role in shaping and executing a forward-thinking IT strategy that underpins essential services across England, Wales, and Scotland. What you'll do: As Head of Information Technology you will play an instrumental role in guiding the digital journey of this organisation. Your day-to-day activities will involve collaborating closely with senior leaders to align technology initiatives with strategic objectives while ensuring operational continuity across more than 180 sites. You will empower your team to deliver exceptional support services balancing innovation with reliability and oversee major projects including cloud infrastructure enhancements and bespoke application development. By nurturing talent within your department and fostering strong relationships with external partners, you will help create an agile IT function capable of responding swiftly to changing demands. Your ability to anticipate industry trends and champion best practices will be crucial in maintaining high standards of security and compliance while driving efficiencies that benefit both staff and service users. Success in this role means not only delivering robust technical solutions but also cultivating a culture of trust, collaboration, and shared achievement. Develop and execute a comprehensive IT strategy aligned with organisational goals, ensuring technology enables operational excellence across all locations. Partner collaboratively with internal stakeholders to design, implement, and optimise user-friendly systems that meet evolving business needs. Lead the IT department by providing clear direction, regular feedback, appraisals, and ongoing development opportunities for team members. Oversee the management of outsourced IT providers and third-party suppliers to ensure high-quality service delivery within budgetary constraints. Drive continuous improvement initiatives by identifying opportunities for digitisation, cost savings, and process enhancements throughout the business. Ensure robust information security practices are maintained including expansion of ISO27001 certification and manage risk effectively across all systems. Monitor market trends to identify new tools or technologies that could add value or improve efficiency within the organisation. Champion the execution of key projects such as cloud migration, modern workplace rollouts including Windows 11 deployment, mobile device management upgrades, and next-generation application development. Establish effective governance processes within the IT team such as regular meetings, one-to-ones, appraisals to foster accountability and shared success. Act as an ambassador for organisational values by promoting openness, professionalism, engagement, consistency, and continual improvement throughout your team. What you bring: To excel as Head of Information Technology you will bring substantial experience from senior roles where you have shaped digital strategies that deliver measurable improvements in efficiency and service quality. Your background should include hands-on leadership of diverse teams guiding them through complex projects while fostering an environment built on trust and mutual support. You are adept at navigating both technical challenges such as cloud migrations or cybersecurity threats and organisational dynamics including stakeholder engagement or supplier negotiations. Your approach combines analytical rigour with empathy ensuring solutions are tailored to real-world needs while upholding the highest standards of integrity. A passion for continuous learning keeps you abreast of emerging technologies which you translate into actionable plans that benefit colleagues across multiple locations. Above all else your interpersonal skills enable you to build lasting partnerships inside and outside the organisation making you a dependable advisor during times of change. Demonstrated experience operating at a senior level within IT ideally with over ten years' progressive responsibility including leadership roles. Proven track record in developing and executing successful IT strategies that drive transformation within complex organisations. Comprehensive knowledge of cloud platforms such as Azure alongside hybrid infrastructure environments supporting mission-critical applications. Expertise in managing IT operations using recognised frameworks such as ITIL ensuring high availability and responsive support services. Strong understanding of cybersecurity principles including risk management and experience maintaining relevant certifications such as ISO27001. Ability to lead multi-disciplinary teams through periods of change skilled at mentoring staff and building collaborative cultures focused on growth. Experience managing budgets effectively while negotiating contracts with third-party suppliers to achieve value for money. Exceptional stakeholder management skills able to communicate complex technical concepts clearly to non-technical audiences at all levels. Strategic thinker who can balance long-term vision with practical delivery identifying opportunities for digitisation that enhance business performance. Desirable: Experience working within geographically dispersed organisations or sectors with unique operational drivers; relevant degree Computer Science, IT, Software Engineering, Cybersecurity; ITIL 4 certification; additional technical accreditations in cloud or information security. What sets this company apart: This organisation stands out for its unwavering commitment to safety, respect, fairness, and continuous improvement values that permeate every aspect of its operations. Serving communities across England, Wales, and Scotland, this is not just a job it is a role with purpose embraced by every member of staff from frontline teams to executive leadership. The company fosters an atmosphere defined by warmth and inclusivity where each individual is treated with dignity. Employees enjoy access to flexible working arrangements designed around work life balance as well as comprehensive benefits including health cover for themselves and their partners, enhanced pension contributions, annual bonus scheme, car allowance, death in service protection, generous paid leave, plus ongoing training opportunities tailored to personal growth ambitions. With strong backing from established parent companies this is an environment where your expertise is valued and where your efforts contribute to meaningful outcomes. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working closely with internal infrastructure teams and third-party suppliers to deliver effective support across desktop, hardware, software, and mobile technologies. The position is hands-on and suited to someone with strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve issues effectively Escalate and liaise with team members, service owners, internal teams, and third-party suppliers where needed Support laptops, desktops, mobile phones, and other business devices Provide technical support for projects, office moves, and other business needs Contribute to team meetings by sharing feedback, common issues, and solutions Travel to other sites when required Provide flexibility for occasional overtime and participation in the on-call rota Experience Knowledge and Skills Windows 10 and 11 support and configuration At least 2 years' experience in a Service Desk Analyst or 2nd line support role Microsoft Office support, including Word and Excel Basic laptop and desktop hardware setup and troubleshooting Windows Server file share support Basic on-premises Active Directory knowledge Experience using ServiceNow or a similar ITSM/ticketing system Personal Qualities Strong team player Customer-focused and professional Self-motivated with a positive attitude Able to prioritise workload effectively Strong collaboration and customer-facing skills Committed to delivering work to a high standard Salary Up to £32k depending on experience Ways of working 2 days per week onsite in Edinburgh On call rota (Paid in addition) If this sounds like you, we would like to hear from you!
01/04/2026
Full time
Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working closely with internal infrastructure teams and third-party suppliers to deliver effective support across desktop, hardware, software, and mobile technologies. The position is hands-on and suited to someone with strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve issues effectively Escalate and liaise with team members, service owners, internal teams, and third-party suppliers where needed Support laptops, desktops, mobile phones, and other business devices Provide technical support for projects, office moves, and other business needs Contribute to team meetings by sharing feedback, common issues, and solutions Travel to other sites when required Provide flexibility for occasional overtime and participation in the on-call rota Experience Knowledge and Skills Windows 10 and 11 support and configuration At least 2 years' experience in a Service Desk Analyst or 2nd line support role Microsoft Office support, including Word and Excel Basic laptop and desktop hardware setup and troubleshooting Windows Server file share support Basic on-premises Active Directory knowledge Experience using ServiceNow or a similar ITSM/ticketing system Personal Qualities Strong team player Customer-focused and professional Self-motivated with a positive attitude Able to prioritise workload effectively Strong collaboration and customer-facing skills Committed to delivering work to a high standard Salary Up to £32k depending on experience Ways of working 2 days per week onsite in Edinburgh On call rota (Paid in addition) If this sounds like you, we would like to hear from you!
Developer Experience (DevEx) Engineer Location: London We're looking for a DevEx Engineer to boost the productivity, efficiency and overall experience of our engineering teams. You'll design tools, enhance workflows and champion best practices to ensure developers can build, test and ship software faster and more reliably. What you'll be doing Building internal tools, services and libraries to streamline developer workflows Optimising CI/CD pipelines for speed, reliability and simplicity Identifying engineering pain points and automating manual processes Improving developer documentation, onboarding guides and internal wikis Championing best practices in testing, code quality and deployment Monitoring build times, test reliability and other developer feedback loops Supporting internal development and test environments Promoting a developer-first culture across engineering and product What we're looking for Top skills (in order of priority): Background in software engineering/DevOps/platform engineering Strong programming skills (any modern language) Experience with CI/CD tooling Essential: Familiarity with containers/orchestration (Docker/Kubernetes) Excellent communication and collaboration skills Experience improving developer workflows or engineering processes Nice to have: Experience with developer portals or internal platforms Observability tooling knowledge Infrastructure-as-Code experience Experience improving DX in monorepos or microservices environments Why join? Shape engineering excellence across the organisation Drive real improvements to developer speed, quality and satisfaction Work closely with high-performing product and engineering teams Want to make a measurable impact on how developers build and deliver software? Apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
01/04/2026
Contractor
Developer Experience (DevEx) Engineer Location: London We're looking for a DevEx Engineer to boost the productivity, efficiency and overall experience of our engineering teams. You'll design tools, enhance workflows and champion best practices to ensure developers can build, test and ship software faster and more reliably. What you'll be doing Building internal tools, services and libraries to streamline developer workflows Optimising CI/CD pipelines for speed, reliability and simplicity Identifying engineering pain points and automating manual processes Improving developer documentation, onboarding guides and internal wikis Championing best practices in testing, code quality and deployment Monitoring build times, test reliability and other developer feedback loops Supporting internal development and test environments Promoting a developer-first culture across engineering and product What we're looking for Top skills (in order of priority): Background in software engineering/DevOps/platform engineering Strong programming skills (any modern language) Experience with CI/CD tooling Essential: Familiarity with containers/orchestration (Docker/Kubernetes) Excellent communication and collaboration skills Experience improving developer workflows or engineering processes Nice to have: Experience with developer portals or internal platforms Observability tooling knowledge Infrastructure-as-Code experience Experience improving DX in monorepos or microservices environments Why join? Shape engineering excellence across the organisation Drive real improvements to developer speed, quality and satisfaction Work closely with high-performing product and engineering teams Want to make a measurable impact on how developers build and deliver software? Apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
01/04/2026
Full time
Business Systems Analyst (Application Support) Leeds - hybrid -2-3days in office Permanent Summary We're seeking a Systems Analyst to join our team, who are based in our Leeds office. In this role, you'll support critical business systems used across the group, working closely with colleagues to plan, estimate and oversee smooth, successful implementations. You'll be at the heart of innovation, ensuring every new solution transitions seamlessly into business-as-usual operations and delivers a real impact from day one. Some of the key deliverables will include: Monitor and manage a queue of tickets to ensure all tickets are within SLA targets Provide excellent customer service for all tickets ensuring customer expectations are set and regular communication is sent to customers Provide technical support to business users/ICT BAU support staff Working alone, or as part of a team, analyse the underlying issues arising from investigations into requirements and problems, and identify available options for consideration Manage small change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Ensure system configuration and operational support documentation is complete and accurate Support continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Carry out root cause analysis in support of Problem Management. Reconcile issues across support teams to improve Incident Management Process Provide support to ICT Projects Work with a project team to assist with the timely delivery of tasks within a project. Tasks could include Testing and UAT, Training, Operational Handover. Ensure progress/issues/delays are communicated effectively with the Project Manager Delivery of BAU handover tasks into the Systems team and other ICT teams where necessary Create new and update existing Standard Process documentation to aid with knowledge sharing within the systems team. Arrange, prepare and conduct meetings, workshops, training and presentations for a wide variety of audiences. Security Patches/Service Packs are installed in a timely manner, in-line with Cyber Essentials Ensure Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience of working within a Systems Analyst/Application Support role Ideally have supported COINS, FocalPoint, IFS or other ERP systems Excellent analytical skills Strong communication, presentational and written skills, with the ability to explain complex issues in a simple way Ability to work under pressure and meet tight deadlines whist still producing good quality work Proven experience at gathering requirements and in negotiations Experience in prioritisation of calls Excels at transferring knowledge through user guides or training Basic knowledge of programming code, relational databases, T-SQL and report writing Able to keep abreast of new technology and can learn new systems quickly with little guidance Exposure to 2nd line support for one or more ERP systems. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Noc Engineer We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for NOC Engineer with to help us monitor and manage the Quickline Next-Generation Hybrid Network. Could that be you? If all things networks gets you out of bed in the morning, then we would love to find out more about you. This role is based onsite at our Willerby Office. Here's why you'll love this role - Monitoring & Management of the Quickline Infrastructure, Radio & 5G Networks - Rapid reaction to Issues, Outages, and Alarms - Key Management of Quickline Problem and Change Policy - Incident Manage & Reporting on potential Issues affecting the Quickline Network - Managing Security on the Quickline Network Including Access to Sites, Street Cabinets and Key Secure Locations Here's why you'll be great in this role - Experience working as a NOC Engineer or a Similar Role - Experience in Network switching, FWA 5Ghz, VLANS, Subnetting and Routing Protocols - Comfortable Working in a Fast-Paced Network Environment - Excellent systems, Microsoft packages working knowledge. Skills with a Critical Eye for Attention to Detail - Experience of Working on RCA's and RFO's - Working Knowledge of SONAR and Zabbix preferred but not essential The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 5 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win and more Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
01/04/2026
Full time
Noc Engineer We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for NOC Engineer with to help us monitor and manage the Quickline Next-Generation Hybrid Network. Could that be you? If all things networks gets you out of bed in the morning, then we would love to find out more about you. This role is based onsite at our Willerby Office. Here's why you'll love this role - Monitoring & Management of the Quickline Infrastructure, Radio & 5G Networks - Rapid reaction to Issues, Outages, and Alarms - Key Management of Quickline Problem and Change Policy - Incident Manage & Reporting on potential Issues affecting the Quickline Network - Managing Security on the Quickline Network Including Access to Sites, Street Cabinets and Key Secure Locations Here's why you'll be great in this role - Experience working as a NOC Engineer or a Similar Role - Experience in Network switching, FWA 5Ghz, VLANS, Subnetting and Routing Protocols - Comfortable Working in a Fast-Paced Network Environment - Excellent systems, Microsoft packages working knowledge. Skills with a Critical Eye for Attention to Detail - Experience of Working on RCA's and RFO's - Working Knowledge of SONAR and Zabbix preferred but not essential The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 5 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win and more Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Opportunity for a talented Information Security Manager / IT Manager - in a brand new role within a highly successful business to work full-time, on a 12 month fixed term contract Monday - Friday, 9am-5:30pm. Main Duties will include: Responsible for developing the data strategy alongside senior management. Responsible for imbedding data strategy and leading the implementation project. Responsible for meeting the business needs and implementation needs following agreed standards, identifying opportunities for organic growth and mutual value during engagement delivery. Responsible for maintaining consistent standards and alignment to ISO27001 (Information Security) and ISO42001 (AI) Responsible for documented framework to ensure policies align with data protection, security, and confidentiality requirements. Responsible for standardising processes, tools and documentation for all data re4lated deliverable. Responsible for Incident Management. Responsible for Business Continuity. Responsible for Monthly Management Reporting. Responsible person as the point of contact between the Commercial Business Unit in understanding the threats and opportunities within Information Security. Attending and partaking in the quarterly Risk Register meeting Responsible for daily IT operations whilst providing support for data products, platforms and projects. Lead Internal Projects - Cyber, IT, AI, IT Change Management. Lead with external auditors and regulatory bodies to uphold ISO certification standards where necessary Responsible for managing supplier relationships. Managing junior team members. Qualification, Skills and Experience required: BSc Computer Science or equivalent Information Technology Infrastructure Library or equivalent 3-5 years in IT Management Proven experience in IT infrastructures (Active Directory, Microsoft Exchange), cloud services (AWS, Azure), network security, and cybersecurity frameworks. Strong organisational skills and attention to detail Proven ability to handle confidential and sensitive information Advanced MS Office knowledge Proven problem Solving and decision-making abilities Behaviours encouraged: Professionalism & Ethics: Maintaining integrity, honesty, and taking responsibility for mistakes. Reliability & Punctuality: Being dependable, consistent in performance, and respecting time. Collaboration & Teamwork: Working well with others and offering support. Effective Communication: Being a good listener, sharing information clearly, and providing constructive feedback. Positive Attitude: Remaining professional and optimistic, even under pressure. Adaptability: Showing flexibility and willingness to learn new tasks. Respect & Courtesy: Treating colleagues, managers, and clients with respect, regardless of differing opinions. Fixed Term: 12 months
01/04/2026
Contractor
Opportunity for a talented Information Security Manager / IT Manager - in a brand new role within a highly successful business to work full-time, on a 12 month fixed term contract Monday - Friday, 9am-5:30pm. Main Duties will include: Responsible for developing the data strategy alongside senior management. Responsible for imbedding data strategy and leading the implementation project. Responsible for meeting the business needs and implementation needs following agreed standards, identifying opportunities for organic growth and mutual value during engagement delivery. Responsible for maintaining consistent standards and alignment to ISO27001 (Information Security) and ISO42001 (AI) Responsible for documented framework to ensure policies align with data protection, security, and confidentiality requirements. Responsible for standardising processes, tools and documentation for all data re4lated deliverable. Responsible for Incident Management. Responsible for Business Continuity. Responsible for Monthly Management Reporting. Responsible person as the point of contact between the Commercial Business Unit in understanding the threats and opportunities within Information Security. Attending and partaking in the quarterly Risk Register meeting Responsible for daily IT operations whilst providing support for data products, platforms and projects. Lead Internal Projects - Cyber, IT, AI, IT Change Management. Lead with external auditors and regulatory bodies to uphold ISO certification standards where necessary Responsible for managing supplier relationships. Managing junior team members. Qualification, Skills and Experience required: BSc Computer Science or equivalent Information Technology Infrastructure Library or equivalent 3-5 years in IT Management Proven experience in IT infrastructures (Active Directory, Microsoft Exchange), cloud services (AWS, Azure), network security, and cybersecurity frameworks. Strong organisational skills and attention to detail Proven ability to handle confidential and sensitive information Advanced MS Office knowledge Proven problem Solving and decision-making abilities Behaviours encouraged: Professionalism & Ethics: Maintaining integrity, honesty, and taking responsibility for mistakes. Reliability & Punctuality: Being dependable, consistent in performance, and respecting time. Collaboration & Teamwork: Working well with others and offering support. Effective Communication: Being a good listener, sharing information clearly, and providing constructive feedback. Positive Attitude: Remaining professional and optimistic, even under pressure. Adaptability: Showing flexibility and willingness to learn new tasks. Respect & Courtesy: Treating colleagues, managers, and clients with respect, regardless of differing opinions. Fixed Term: 12 months
Business Unit: Technology Operations and Cyber Security - Data Platform Unit Salary Range: £40,800.00 - £51,000.00 per annum DOE Location: UK Hybrid - Work from anywhere in the UK, with flexibility to occasionally visit a Virgin Money Hub Contract Type: Permanent - Full Time Our Team The successful candidate will join the Data Platform Unit within Technology Operations and Cyber Security (TOCS) becoming a key member of the team who are responsible for supporting the organisations database environments which reside upon a mixture of on-prem, hybrid and cloud infrastructure. The expectation is that you will work closely with other staff from TOCS and beyond, including 3rd parties, to ensure the database is estate functions as required alongside collaborating with projects and other teams to ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you'll be doing Support and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution of live issues and proposal of appropriate fixes/improvements for future Upgrade, decommission and deliver new databases alongside supporting changes required to existing databases on the estate including but not limited to deployments, patching, tuning / optimisation and disaster recovery testing. Think "outside the box" to improve our processes through process automation, innovation and continuous improvement. Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation's strategic needs and service being kept safe is in mind at all times. Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers / Team Leads, to ensure operational issues are resolved within agreed SLAs to ensure we provide excellent customer service. Improve our processes through process automation, innovation and continuous improvement. Our work is highly specialised, high profile and fast paced, so you will be expected to self-manage in a professional and proactive manner in conjunction with your Team Lead who will assign you tasks. Following a period of training the expectation is that the successful candidate would join a 24/7 on-call rota. Due to the operational nature of the role, there will be times when you may need to work out with your core hours therefore flexibility is key. We need you to have A strong understanding and experience of database administration (across Oracle and SQL Server technologies specifically) in a Production setting. An ability to troubleshoot Production issues quickly in an analytical manner alongside making recommendations to resolve issues and/or deliver enhancements. Experience of undertaking database builds, patching, migrations and upgrades. Experience of High Availability and Disaster Recovery Methods including setup, troubleshooting and support - Oracle RAC, Oracle Restart, ASM, Oracle Data Guard, flashback technologies and SQL Server Always On High Availability. Database performance tuning and optimisation skills. Experience of using Oracle Enterprise Manager. Oracle / Red Hat Linux, Windows, AIX, and Solaris Operating System experience. An ability to take ownership for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal / written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies including but not limited to Oracle, SQL, Exadata and OCI. It's a bonus if you have but not essential Experience of managing databases (including patching, maintenance, and support of the appliances themselves) within cloud or environments (Oracle OCI, Oracle Exadata and/or Microsoft Azure) with an awareness of emerging industry trends such as PAAS, DBAS, IAAS. Experience of working with other database technologies aside from Oracle and SQL Server i.e. Cosmos, PostgreSQL or similar. Competence in scripting languages such as Bash/PowerShell/Python. Experience of Dynatrace tooling. ServiceNow usage Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery. The extras you'll get: 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.
01/04/2026
Full time
Business Unit: Technology Operations and Cyber Security - Data Platform Unit Salary Range: £40,800.00 - £51,000.00 per annum DOE Location: UK Hybrid - Work from anywhere in the UK, with flexibility to occasionally visit a Virgin Money Hub Contract Type: Permanent - Full Time Our Team The successful candidate will join the Data Platform Unit within Technology Operations and Cyber Security (TOCS) becoming a key member of the team who are responsible for supporting the organisations database environments which reside upon a mixture of on-prem, hybrid and cloud infrastructure. The expectation is that you will work closely with other staff from TOCS and beyond, including 3rd parties, to ensure the database is estate functions as required alongside collaborating with projects and other teams to ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you'll be doing Support and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution of live issues and proposal of appropriate fixes/improvements for future Upgrade, decommission and deliver new databases alongside supporting changes required to existing databases on the estate including but not limited to deployments, patching, tuning / optimisation and disaster recovery testing. Think "outside the box" to improve our processes through process automation, innovation and continuous improvement. Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation's strategic needs and service being kept safe is in mind at all times. Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers / Team Leads, to ensure operational issues are resolved within agreed SLAs to ensure we provide excellent customer service. Improve our processes through process automation, innovation and continuous improvement. Our work is highly specialised, high profile and fast paced, so you will be expected to self-manage in a professional and proactive manner in conjunction with your Team Lead who will assign you tasks. Following a period of training the expectation is that the successful candidate would join a 24/7 on-call rota. Due to the operational nature of the role, there will be times when you may need to work out with your core hours therefore flexibility is key. We need you to have A strong understanding and experience of database administration (across Oracle and SQL Server technologies specifically) in a Production setting. An ability to troubleshoot Production issues quickly in an analytical manner alongside making recommendations to resolve issues and/or deliver enhancements. Experience of undertaking database builds, patching, migrations and upgrades. Experience of High Availability and Disaster Recovery Methods including setup, troubleshooting and support - Oracle RAC, Oracle Restart, ASM, Oracle Data Guard, flashback technologies and SQL Server Always On High Availability. Database performance tuning and optimisation skills. Experience of using Oracle Enterprise Manager. Oracle / Red Hat Linux, Windows, AIX, and Solaris Operating System experience. An ability to take ownership for your own development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours. To display collaborative behaviours and excellent verbal / written communication skills. ITIL Service Management awareness (Incident, Change and Problem Management processes). The self-motivation and desire to keep knowledge current in regards to database technologies including but not limited to Oracle, SQL, Exadata and OCI. It's a bonus if you have but not essential Experience of managing databases (including patching, maintenance, and support of the appliances themselves) within cloud or environments (Oracle OCI, Oracle Exadata and/or Microsoft Azure) with an awareness of emerging industry trends such as PAAS, DBAS, IAAS. Experience of working with other database technologies aside from Oracle and SQL Server i.e. Cosmos, PostgreSQL or similar. Competence in scripting languages such as Bash/PowerShell/Python. Experience of Dynatrace tooling. ServiceNow usage Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery. The extras you'll get: 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
31/03/2026
Full time
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Senior Back-End Engineer Remote / UK Up to £70k per annum Summary: We are looking for a Senior Backend Engineer to join a company that enables brands to gather, analyse, and act on customer feedback at scale. You ll build scalable APIs, integrate AI and third-party tools, and help shape the platform s architecture. This is a hands-on role where your work will directly impact how global brands understand and engage with their customers. The role is primarily remote, but candidates must be UK-based and able to attend the Midland office occasionally. What You ll Be Doing: Build and maintain backend APIs for new platform products and features Design standalone systems with clean separation from legacy infrastructure Integrate third-party services, AI/LLM tools, video infrastructure, and analytics platforms Support AI-powered features including LLM-based data processing and automated workflows Collaborate directly with product and UX teams, including attending user interviews to understand real customer needs Make architecture and technical decisions, taking ownership of the solutions you build Requirements: Significant experience in backend API development (REST / JSON-RPC) Strong database design and architecture knowledge (SQL and/or NoSQL) Experience integrating third-party services, cloud platforms (AWS, GCP), or other APIs Comfortable collaborating with product and UX teams to deliver features end-to-end Ability to take ownership of technical decisions and work in a fast-paced environment Beneficial / Nice-to-Have Skills: Exposure to AI / LLM integrations or AI-powered features Familiarity with modern agentic engineering tools (e.g., Claude Code, Copilot) Experience with video platforms or analytics systems Benefits: Competitive salary (up to £70K) and stock options Flexible remote working Recognition for ownership and delivery Fast-moving, innovative, collaborative culture Interested in this role? If so, please apply now to
31/03/2026
Full time
Senior Back-End Engineer Remote / UK Up to £70k per annum Summary: We are looking for a Senior Backend Engineer to join a company that enables brands to gather, analyse, and act on customer feedback at scale. You ll build scalable APIs, integrate AI and third-party tools, and help shape the platform s architecture. This is a hands-on role where your work will directly impact how global brands understand and engage with their customers. The role is primarily remote, but candidates must be UK-based and able to attend the Midland office occasionally. What You ll Be Doing: Build and maintain backend APIs for new platform products and features Design standalone systems with clean separation from legacy infrastructure Integrate third-party services, AI/LLM tools, video infrastructure, and analytics platforms Support AI-powered features including LLM-based data processing and automated workflows Collaborate directly with product and UX teams, including attending user interviews to understand real customer needs Make architecture and technical decisions, taking ownership of the solutions you build Requirements: Significant experience in backend API development (REST / JSON-RPC) Strong database design and architecture knowledge (SQL and/or NoSQL) Experience integrating third-party services, cloud platforms (AWS, GCP), or other APIs Comfortable collaborating with product and UX teams to deliver features end-to-end Ability to take ownership of technical decisions and work in a fast-paced environment Beneficial / Nice-to-Have Skills: Exposure to AI / LLM integrations or AI-powered features Familiarity with modern agentic engineering tools (e.g., Claude Code, Copilot) Experience with video platforms or analytics systems Benefits: Competitive salary (up to £70K) and stock options Flexible remote working Recognition for ownership and delivery Fast-moving, innovative, collaborative culture Interested in this role? If so, please apply now to
Linux Engineer London / Colchester Permanent - Hybrid Up to £70,000 + bonus VIQU have partnered with a leading technology-driven organisation seeking a Linux Engineer to join their growing Technology team. This is a hands-on, technically focused role where the Linux Engineer will support and optimise a mission-critical SAP HANA platform running on SUSE Linux Enterprise Server, while also contributing to cloud integration with Microsoft Azure. The role blends BAU support with project delivery, providing scope to influence platform improvements and work alongside a skilled infrastructure and DevOps team. Key Responsibilities: • Manage and maintain SUSE Linux Enterprise Server (SLES) environments. • Monitor systems, troubleshoot issues, and optimise performance. • Ensure system security and compliance with industry standards. • Automate tasks using Bash, Python, or Perl scripts. • Design, deploy, and manage Linux workloads in Azure. • Implement and manage virtual networks, storage, and Azure resources. • Ensure high availability and disaster recovery of critical systems. • Use Azure DevOps for CI/CD pipeline automation and infrastructure as code (IaC). • Collaborate with developers, DBAs, and network engineers to provide technical guidance. • Document system configurations, procedures, and troubleshooting steps. Key Requirements: • Proven experience as a Linux Administrator, ideally with SLES. • Hands-on SAP HANA administration and optimisation experience. • Proficiency with Microsoft Azure, including ARM templates, Azure CLI, and PowerShell. • Strong scripting skills (Bash, Python, Perl) for automation. • Experience supporting large-scale enterprise environments. • Excellent problem-solving and collaboration skills. • SUSE or Microsoft Azure certifications are a plus. Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Linux Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn IT Recruitment for more exciting opportunities.
31/03/2026
Full time
Linux Engineer London / Colchester Permanent - Hybrid Up to £70,000 + bonus VIQU have partnered with a leading technology-driven organisation seeking a Linux Engineer to join their growing Technology team. This is a hands-on, technically focused role where the Linux Engineer will support and optimise a mission-critical SAP HANA platform running on SUSE Linux Enterprise Server, while also contributing to cloud integration with Microsoft Azure. The role blends BAU support with project delivery, providing scope to influence platform improvements and work alongside a skilled infrastructure and DevOps team. Key Responsibilities: • Manage and maintain SUSE Linux Enterprise Server (SLES) environments. • Monitor systems, troubleshoot issues, and optimise performance. • Ensure system security and compliance with industry standards. • Automate tasks using Bash, Python, or Perl scripts. • Design, deploy, and manage Linux workloads in Azure. • Implement and manage virtual networks, storage, and Azure resources. • Ensure high availability and disaster recovery of critical systems. • Use Azure DevOps for CI/CD pipeline automation and infrastructure as code (IaC). • Collaborate with developers, DBAs, and network engineers to provide technical guidance. • Document system configurations, procedures, and troubleshooting steps. Key Requirements: • Proven experience as a Linux Administrator, ideally with SLES. • Hands-on SAP HANA administration and optimisation experience. • Proficiency with Microsoft Azure, including ARM templates, Azure CLI, and PowerShell. • Strong scripting skills (Bash, Python, Perl) for automation. • Experience supporting large-scale enterprise environments. • Excellent problem-solving and collaboration skills. • SUSE or Microsoft Azure certifications are a plus. Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website Know someone exceptional for this Linux Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn IT Recruitment for more exciting opportunities.
IT Infrastructure Consultant - 40,000/ 45,000 - Scunthorpe (With Client Site Travel) Principal IT are working with an award-winning UK technology provider that delivers a range of business technology solutions including IT support, accounting software, and EPOS systems. With multiple offices across the UK and a strong reputation for delivering reliable technology solutions to businesses, the organisation is continuing to grow and is now looking to recruit an IT Infrastructure Consultant to join their Professional Services team. The Role As an IT Infrastructure Consultant, you will play a key role in designing and delivering reliable infrastructure solutions for customers. This is a hands-on technical role focused on implementing server and infrastructure environments that are secure, stable, and easy for customers to manage. You will work within established implementation frameworks to deploy Windows Server, virtualisation, networking, and backup solutions, helping organisations adopt new technology with minimal disruption to their operations. Projects typically range from 10-25 days in duration, and you will work closely with customers to ensure successful delivery and a smooth transition into ongoing support. Key Responsibilities Infrastructure Solution Design & Delivery Design and implement server and infrastructure solutions aligned to technical standards and best practices. Deliver deployments across Microsoft Windows Server and core infrastructure platforms. Implement virtualisation, networking, and backup solutions. Deliver multiple infrastructure projects simultaneously while maintaining quality and timelines. Produce clear and accurate technical documentation for each implementation. Client Engagement Work closely with customers to understand technical and operational requirements. Translate technical requirements into practical infrastructure solutions. Provide guidance and training to customer IT teams following implementation. Communicate technical information clearly to both technical and non-technical stakeholders. Project Delivery & Quality Assurance Ensure smooth handovers from project delivery into service support teams. Conduct post-implementation reviews to ensure successful outcomes. Maintain high standards of customer satisfaction and solution stability. Continuous Improvement Provide feedback to improve internal infrastructure standards and delivery frameworks. Identify opportunities to simplify and enhance infrastructure designs. Support mentoring of junior consultants within the team. Key Responsibilities (Day to Day) Deliver infrastructure projects on time and within scope Work with IT Project Managers to plan and manage project delivery Provide clear updates to both customers and internal stakeholders Produce high-quality documentation and handover materials Present technical updates to both technical teams and senior stakeholders Contribute to improving infrastructure solutions and internal processes Experience & Skills Essential 2+ years' experience in infrastructure, server, or technical consultancy roles Experience delivering server and infrastructure implementations Strong organisation and project delivery skills Excellent communication and stakeholder management skills A customer-focused and solution-driven approach Technical Experience Microsoft Windows Server environments Virtualisation platforms Networking infrastructure Backup and disaster recovery solutions Technical troubleshooting and infrastructure support Desirable Certifications Microsoft Windows Server certifications CompTIA A+ or Network+ Benefits Salary of 40,000 - 45,000 35-hour working week 36 days holiday (28 days + bank holidays) Business mileage reimbursed during probation (up to 45p per mile) Company vehicle or car allowance after successful probation Pension scheme Electric car scheme and bike to work scheme Enhanced maternity and paternity benefits Ongoing training and development plans Free lunches and regular staff events On-site parking Supportive and collaborative working environment If you are an experienced Infrastructure Engineer or Technical Consultant looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH
31/03/2026
Full time
IT Infrastructure Consultant - 40,000/ 45,000 - Scunthorpe (With Client Site Travel) Principal IT are working with an award-winning UK technology provider that delivers a range of business technology solutions including IT support, accounting software, and EPOS systems. With multiple offices across the UK and a strong reputation for delivering reliable technology solutions to businesses, the organisation is continuing to grow and is now looking to recruit an IT Infrastructure Consultant to join their Professional Services team. The Role As an IT Infrastructure Consultant, you will play a key role in designing and delivering reliable infrastructure solutions for customers. This is a hands-on technical role focused on implementing server and infrastructure environments that are secure, stable, and easy for customers to manage. You will work within established implementation frameworks to deploy Windows Server, virtualisation, networking, and backup solutions, helping organisations adopt new technology with minimal disruption to their operations. Projects typically range from 10-25 days in duration, and you will work closely with customers to ensure successful delivery and a smooth transition into ongoing support. Key Responsibilities Infrastructure Solution Design & Delivery Design and implement server and infrastructure solutions aligned to technical standards and best practices. Deliver deployments across Microsoft Windows Server and core infrastructure platforms. Implement virtualisation, networking, and backup solutions. Deliver multiple infrastructure projects simultaneously while maintaining quality and timelines. Produce clear and accurate technical documentation for each implementation. Client Engagement Work closely with customers to understand technical and operational requirements. Translate technical requirements into practical infrastructure solutions. Provide guidance and training to customer IT teams following implementation. Communicate technical information clearly to both technical and non-technical stakeholders. Project Delivery & Quality Assurance Ensure smooth handovers from project delivery into service support teams. Conduct post-implementation reviews to ensure successful outcomes. Maintain high standards of customer satisfaction and solution stability. Continuous Improvement Provide feedback to improve internal infrastructure standards and delivery frameworks. Identify opportunities to simplify and enhance infrastructure designs. Support mentoring of junior consultants within the team. Key Responsibilities (Day to Day) Deliver infrastructure projects on time and within scope Work with IT Project Managers to plan and manage project delivery Provide clear updates to both customers and internal stakeholders Produce high-quality documentation and handover materials Present technical updates to both technical teams and senior stakeholders Contribute to improving infrastructure solutions and internal processes Experience & Skills Essential 2+ years' experience in infrastructure, server, or technical consultancy roles Experience delivering server and infrastructure implementations Strong organisation and project delivery skills Excellent communication and stakeholder management skills A customer-focused and solution-driven approach Technical Experience Microsoft Windows Server environments Virtualisation platforms Networking infrastructure Backup and disaster recovery solutions Technical troubleshooting and infrastructure support Desirable Certifications Microsoft Windows Server certifications CompTIA A+ or Network+ Benefits Salary of 40,000 - 45,000 35-hour working week 36 days holiday (28 days + bank holidays) Business mileage reimbursed during probation (up to 45p per mile) Company vehicle or car allowance after successful probation Pension scheme Electric car scheme and bike to work scheme Enhanced maternity and paternity benefits Ongoing training and development plans Free lunches and regular staff events On-site parking Supportive and collaborative working environment If you are an experienced Infrastructure Engineer or Technical Consultant looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH
Consortium Professional Recruitment Ltd
Hull, Yorkshire
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
31/03/2026
Full time
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Role: Oracle DBA Location: Sheffield, UK (Fully Onsite) Type: 6-Month Contract with potential extension Payrate : Circa 300 - 365/day Inside IR35 We are seeking an experienced Oracle DBA to take on a role strongly focused on database backup and recovery tasks . You will be essential in ensuring the integrity and recoverability of our critical Oracle DB and MySQL systems within our Enterprise Cloud Infrastructure. Core Technical Focus: Backup Expert: Extensive experience with database backup and recovery , specifically using EMC Networker . Core DBA: Strong skills in Oracle DBA and experience with MySQL . Operating System: Experience in a Linux environment is preferred, but candidates with a strong Microsoft background will also be considered. Troubleshooting: Proven ability to own, troubleshoot, and resolve complex technical faults within the infrastructure. Key Operational Requirements: Automation: Programming skills, particularly Python , for automation and integration are highly desirable. Service Excellence: Manage Incidents, Service Requests, and Changes against strict SLAs/KPIs . CI Mindset: Actively apply Continuous Improvement (CI) methodology to drive efficiency. Stakeholder Management: Collaborate effectively across matrix teams and possess strong stakeholder management skills. Learning Acumen: Demonstrate a willingness to learn and adopt new database technologies. If you are a high-performing DBA specializing in backup solutions like EMC Networker and are driven by CI, apply today! This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
31/03/2026
Contractor
Role: Oracle DBA Location: Sheffield, UK (Fully Onsite) Type: 6-Month Contract with potential extension Payrate : Circa 300 - 365/day Inside IR35 We are seeking an experienced Oracle DBA to take on a role strongly focused on database backup and recovery tasks . You will be essential in ensuring the integrity and recoverability of our critical Oracle DB and MySQL systems within our Enterprise Cloud Infrastructure. Core Technical Focus: Backup Expert: Extensive experience with database backup and recovery , specifically using EMC Networker . Core DBA: Strong skills in Oracle DBA and experience with MySQL . Operating System: Experience in a Linux environment is preferred, but candidates with a strong Microsoft background will also be considered. Troubleshooting: Proven ability to own, troubleshoot, and resolve complex technical faults within the infrastructure. Key Operational Requirements: Automation: Programming skills, particularly Python , for automation and integration are highly desirable. Service Excellence: Manage Incidents, Service Requests, and Changes against strict SLAs/KPIs . CI Mindset: Actively apply Continuous Improvement (CI) methodology to drive efficiency. Stakeholder Management: Collaborate effectively across matrix teams and possess strong stakeholder management skills. Learning Acumen: Demonstrate a willingness to learn and adopt new database technologies. If you are a high-performing DBA specializing in backup solutions like EMC Networker and are driven by CI, apply today! This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: Field Network Installation Engineer Location: Cromer, Norfolk Salary: 30,000 to 35,000 Benefits: Pension, 23 days holiday plus bank holidays, Accommodation, Company van following 6-month probation period. This is a fantastic opportunity for a hands-on Field Network Installation Engineer to join a growing company in Norfolk. This is a field-based role covering installs, maintenance, fault finding across a range of business and site environments. You will work on network, Wi-Fi, CCTV, fibre, and telecoms projects. You will install and support equipment from vendors such as Ubiquiti UniFi, MikroTik, and DrayTek, along with associated cabling and infrastructure. This role suits someone who is practical, reliable, and confident working both independently and as part of a wider team. You must be comfortable travelling to customer sites and dealing with customers in a professional way. You will need to be commutable to Cromer for picking up equipment a couple of times a week. What are we looking for? Good practical skills and a hands-on approach A strong interest in networking, WiFi, CCTV, and general IT infrastructure Confident using tools, ladders, and working in a field-based environment Able to work calmly under pressure and solve problems on site Good communication skills and a professional manner with customers Able to manage your own workload and travel to different sites as needed Full UK driving licence It would be great if you had: Experience with UniFi, MikroTik, DrayTek, CCTV, or structured cabling Experience installing access points, switches, routers, and point-to-point links Experience with fibre, patch panels, network cabinets, and rack-mounted equipment Basic understanding of IP addressing, VLANs, routing, NAT, and wireless networks Experience working in telecoms, networking, security, electrical, or a similar field role This is a varied role with a mix of installation work, problem solving, and customer-facing duties. What's in it for you? A permanent role in a growing independent communications business Training and mentoring across telecoms, IT, and customer operations Clear career progression and development opportunities Salary progression based on performance and length of service For the right candidate, optional accommodation may be available in a desirable property in Cromer with beautiful views and access to scenic local walks. Rent would be discussed at offer stage. The role would suit someone who enjoys working out on site, takes pride in neat and tidy installs, and wants to grow their skills across networking, fibre, CCTV, and related infrastructure. Ex-military or telecoms/broadband engineers could be a great fit. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Job Title: Field Network Installation Engineer Location: Cromer, Norfolk Salary: 30,000 to 35,000 Benefits: Pension, 23 days holiday plus bank holidays, Accommodation, Company van following 6-month probation period. This is a fantastic opportunity for a hands-on Field Network Installation Engineer to join a growing company in Norfolk. This is a field-based role covering installs, maintenance, fault finding across a range of business and site environments. You will work on network, Wi-Fi, CCTV, fibre, and telecoms projects. You will install and support equipment from vendors such as Ubiquiti UniFi, MikroTik, and DrayTek, along with associated cabling and infrastructure. This role suits someone who is practical, reliable, and confident working both independently and as part of a wider team. You must be comfortable travelling to customer sites and dealing with customers in a professional way. You will need to be commutable to Cromer for picking up equipment a couple of times a week. What are we looking for? Good practical skills and a hands-on approach A strong interest in networking, WiFi, CCTV, and general IT infrastructure Confident using tools, ladders, and working in a field-based environment Able to work calmly under pressure and solve problems on site Good communication skills and a professional manner with customers Able to manage your own workload and travel to different sites as needed Full UK driving licence It would be great if you had: Experience with UniFi, MikroTik, DrayTek, CCTV, or structured cabling Experience installing access points, switches, routers, and point-to-point links Experience with fibre, patch panels, network cabinets, and rack-mounted equipment Basic understanding of IP addressing, VLANs, routing, NAT, and wireless networks Experience working in telecoms, networking, security, electrical, or a similar field role This is a varied role with a mix of installation work, problem solving, and customer-facing duties. What's in it for you? A permanent role in a growing independent communications business Training and mentoring across telecoms, IT, and customer operations Clear career progression and development opportunities Salary progression based on performance and length of service For the right candidate, optional accommodation may be available in a desirable property in Cromer with beautiful views and access to scenic local walks. Rent would be discussed at offer stage. The role would suit someone who enjoys working out on site, takes pride in neat and tidy installs, and wants to grow their skills across networking, fibre, CCTV, and related infrastructure. Ex-military or telecoms/broadband engineers could be a great fit. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23310 The Skills You'll Need: Mandarin, IT system, IT infrastructure, Governance, FCA Your New Salary: up to 85k Office based Perm Start: ASAP Mandarin speaking IT Manager - What You'll be Doing: IT Governance & Policy Ownership Own, maintain, and enforce IT policies and standards (e.g. access control, acceptable use, change management, asset management). Ensure policies are implemented in practice, evidenced, and audit-ready. Coordinate IT risk inputs into compliance and risk reporting. Operational IT Management Oversee core IT infrastructure (end-user computing, networks, core platforms, Microsoft/cloud services). Manage provisioning and de-provisioning of users, devices, and systems in line with Joiners-Movers-Leavers controls. Maintain asset registers, licence management, and system inventories. Vendor & Third-Party Management Manage IT service providers, MSPs, SaaS vendors, and technology suppliers. Ensure contracts, SLAs, and security assurances meet FCA and internal requirements. Support due diligence and ongoing monitoring of IT third parties. Audit, Assurance & Regulatory Support Act as IT lead for FCA audits, internal reviews, and compliance assessments. Produce evidence of IT controls, system access, logging, backups, and resilience. Track and remediate audit findings and action plans. Business Continuity & Resilience Own IT aspects of BCP and DR planning, testing, and documentation. Ensure backups, recovery procedures, and operational resilience controls are effective and tested. Hands-On Responsibilities (Limited but Expected) Day-to-day administration of systems, licenses, and access rights, where required. Oversight of IT support queues and escalation handling. Mandarin speaking IT Manager - The Skills You'll Need to Succeed: Proven IT management experience in an FCA-regulated or financial services environment. Strong understanding of IT governance, access controls, audit evidence, and vendor risk. Broad technical competence (Microsoft stack, cloud services (AWS/Azure), identity management). Strong documentation, organisation, and stakeholder management skills. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
31/03/2026
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23310 The Skills You'll Need: Mandarin, IT system, IT infrastructure, Governance, FCA Your New Salary: up to 85k Office based Perm Start: ASAP Mandarin speaking IT Manager - What You'll be Doing: IT Governance & Policy Ownership Own, maintain, and enforce IT policies and standards (e.g. access control, acceptable use, change management, asset management). Ensure policies are implemented in practice, evidenced, and audit-ready. Coordinate IT risk inputs into compliance and risk reporting. Operational IT Management Oversee core IT infrastructure (end-user computing, networks, core platforms, Microsoft/cloud services). Manage provisioning and de-provisioning of users, devices, and systems in line with Joiners-Movers-Leavers controls. Maintain asset registers, licence management, and system inventories. Vendor & Third-Party Management Manage IT service providers, MSPs, SaaS vendors, and technology suppliers. Ensure contracts, SLAs, and security assurances meet FCA and internal requirements. Support due diligence and ongoing monitoring of IT third parties. Audit, Assurance & Regulatory Support Act as IT lead for FCA audits, internal reviews, and compliance assessments. Produce evidence of IT controls, system access, logging, backups, and resilience. Track and remediate audit findings and action plans. Business Continuity & Resilience Own IT aspects of BCP and DR planning, testing, and documentation. Ensure backups, recovery procedures, and operational resilience controls are effective and tested. Hands-On Responsibilities (Limited but Expected) Day-to-day administration of systems, licenses, and access rights, where required. Oversight of IT support queues and escalation handling. Mandarin speaking IT Manager - The Skills You'll Need to Succeed: Proven IT management experience in an FCA-regulated or financial services environment. Strong understanding of IT governance, access controls, audit evidence, and vendor risk. Broad technical competence (Microsoft stack, cloud services (AWS/Azure), identity management). Strong documentation, organisation, and stakeholder management skills. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Consortium Professional Recruitment Ltd
Sutton-on-hull, Yorkshire
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an IT Support technician who enjoys variety, ownership, and getting involved in projects not just tickets? We re partnering with a growing, multi-site business to recruit an IT Support administrator to support a close-knit IT technical team. This is a hands-on, user-facing role where you ll have real autonomy, exposure to infrastructure and data projects, and the chance to make a visible impact across the business. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments Please note: this role is based in Hull and is full onsite. What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Your own transport is needed for this role due to travel to multiple sights. Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
31/03/2026
Full time
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an IT Support technician who enjoys variety, ownership, and getting involved in projects not just tickets? We re partnering with a growing, multi-site business to recruit an IT Support administrator to support a close-knit IT technical team. This is a hands-on, user-facing role where you ll have real autonomy, exposure to infrastructure and data projects, and the chance to make a visible impact across the business. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments Please note: this role is based in Hull and is full onsite. What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Your own transport is needed for this role due to travel to multiple sights. Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Web Support Analyst East Sussex 28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do: As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction. Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills. Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries. Collaborate: Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues as needed. Operational Excellence: Your role will also involve ensuring the smooth operation of the internal NCompass platform: Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements. Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable. Follow Procedures: Carry out defined server or environment tasks in accordance with documented procedures and authorisation. Record Everything: Ensure all changes are tested, recorded, and applied in line with company policies. Documentation & Communication: You'll play a key role in maintaining clear communication and documentation: Create Guides: Prepare and maintain customer-facing guides, training materials, and operational documentation. Support Procedures: Keep internal support procedures and knowledge resources up to date. Engage: Assist in the preparation of company brochures, newsletters, and web communications to keep everyone informed! Continuous Improvement: We're looking for someone who can help our client evolve and improve: Understand Needs: Develop a deep understanding of customer needs, common challenges, and emerging trends in online selling and web usability. Identify Opportunities: Spot recurring issues and communicate these to the Web Manager and development team for continuous improvement. Be Proactive: Contribute ideas and practical suggestions to enhance the company's web and EPOS platforms. Share Insights: Participate in team discussions to share customer feedback, operational insights, and industry observations. What You'll Need: To succeed in this role, you should have: Understanding of HTML, CSS, and JavaScript for front-end adjustments. Experience using SQL for data investigation and reporting. Familiarity with website platforms, integrations, or EPOS/web-connected systems. General understanding of hosting environments, APIs, or basic server concepts. Experience in a customer-facing technical support or training role. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
31/03/2026
Full time
Web Support Analyst East Sussex 28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do: As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction. Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills. Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries. Collaborate: Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues as needed. Operational Excellence: Your role will also involve ensuring the smooth operation of the internal NCompass platform: Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements. Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable. Follow Procedures: Carry out defined server or environment tasks in accordance with documented procedures and authorisation. Record Everything: Ensure all changes are tested, recorded, and applied in line with company policies. Documentation & Communication: You'll play a key role in maintaining clear communication and documentation: Create Guides: Prepare and maintain customer-facing guides, training materials, and operational documentation. Support Procedures: Keep internal support procedures and knowledge resources up to date. Engage: Assist in the preparation of company brochures, newsletters, and web communications to keep everyone informed! Continuous Improvement: We're looking for someone who can help our client evolve and improve: Understand Needs: Develop a deep understanding of customer needs, common challenges, and emerging trends in online selling and web usability. Identify Opportunities: Spot recurring issues and communicate these to the Web Manager and development team for continuous improvement. Be Proactive: Contribute ideas and practical suggestions to enhance the company's web and EPOS platforms. Share Insights: Participate in team discussions to share customer feedback, operational insights, and industry observations. What You'll Need: To succeed in this role, you should have: Understanding of HTML, CSS, and JavaScript for front-end adjustments. Experience using SQL for data investigation and reporting. Familiarity with website platforms, integrations, or EPOS/web-connected systems. General understanding of hosting environments, APIs, or basic server concepts. Experience in a customer-facing technical support or training role. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
