Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
12/11/2025
Full time
Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
04/06/2025
Full time
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
14/02/2025
Full time
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
07/12/2025
Full time
Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a Technical Consultant who specialises in Microsoft Cloud Security. In this role you will be responsible for the design and execution of technical deliverables for customer projects. This includes providing them with competent technical guidance with a strong focus on Microsoft Defender XDR, Entra ID Security and associated Microsoft security and compliance tools. What will you be doing? Leading the design and implementation of related solutions for our customers. Assisting scoping and design workshops to understand customer challenges and propose solutions that meet their requirements. Writing pre and post-delivery documents including statements of works. Working closely with our project management team, ensuring projectmilestones and deadlines are met. Diagnosing and fixing technical challenges for our customers. Why should you apply? At Phoenix, our philosophy is simple we aim to be the UKs leading IT solution and managed service provider and that means we recognise that its our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read What are we looking for? The right person for this role will have significant experience in this sector and will have a deep understanding of Microsoft cloud security tools. Key Skills & Experience: Experience as a Senior Support Engineer or as a Technical Consultant or internal technical specialist. Microsoft Purview (DLP / Sensitivity Labels / Data Life Cycle Management / Data Governance strategy) Proven experience with design and implementation of related technology solutions. Entra ID Identity and Access Management (Hybrid Identities). Entra ID Security (Conditional Access, PIM, IDP, RBAC, M365 CIS/NCSC Best practices) Microsoft Defender (for; Endpoint, Office 365, Identity, Cloud Apps, Cloud) Proven experience working in a project focused role. Proven experience troubleshooting and resolving technical challenges. Excellent technical writing skills Strong decision-making Strong relationship-building Microsoft Certifications: Microsoft Certified: Azure Security Administrator Associate AZ-500 Microsoft Certified: Identity and Access Administrator Associate -SC-300 Microsoft Certified: Security Operations Analyst Associate -SC-200 Microsoft Certified: Microsoft 365 Security Administrator Associate MS-500 Microsoft Certified: Information Protection and Compliance Administrator Associate - SC-400 Microsoft Certified: Azure Administrator Expert AZ-105 (Desirable) Microsoft Certified: Azure Architect Expert AZ-305 (Desirable) Microsoft Certified: Administrator Expert MS-102 (Desirable) Practical stuff Where is the role based? Primary location is our HQ in Pocklington, but this role can be remote with occasional visits to the HQ and to customers How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. Have you made it this far? If youre still reading, we think theres a strong chance you might be our kind of person. Heres the thing, though research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you dont check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. JBRP1_UKTJ
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their
07/12/2025
Full time
Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: London with occasional travelling to Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
07/12/2025
Full time
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: London with occasional travelling to Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
07/12/2025
Full time
Do you want join the UK's largest and fastest growing Technology Solutions Provider? Do you love FinOps and want to join a hugely successful, incredible team? Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. Do you want to make change happen by joining a team that never stands still? As a Cloud Intelligence Analyst, you will be expected to proactively support clients within the Cloud Intelligence Service (CIS) to analyse, optimise and manage their Cloud estate. As Cloud Intelligence Analyst, you'll be responsible for: Forming trusted advisor relationships with key CIS clients Utilising industry leading cloud optimisation solution (CloudHealth) to proactively manage clients Cloud estate Performing end to end technical onboarding of clients Cloud estate into the CloudHealth platform Providing detailed reporting as part of a scheduled service Identifying cost savings and infrastructure optimisation opportunities in clients public cloud environments Providing ad hoc support to all clients. Resolve all service requests that are logged by CIS clients What we need from you Ideally, you will have knowledge of Cloud Infrastructure and terminology Knowledge of AWS and Azure technology You will also be expected to have, or work towards the CloudHealth vendor certification Previous experience either in presenting or hold excellent communication skills Confident using Microsoft applications such as Excel, Word, PowerPoint etc Industry certifications in AWS and/or Azure We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
06/12/2025
Full time
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The Role As a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation. The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
06/12/2025
Contractor
Project Manager - Data Analyst - Hybrid Must have an Active SC Clearance A new opportunity has arisen for a Project Manager Data Analyst to join a secure Defence and National Security programme operating across hybrid locations. You will combine strong project management capability with analytical expertise to support accurate forecasting, resource alignment, reporting, and delivery of medium complexity IT infrastructure projects. About the Role - Project Manager Data Analyst As a Project Manager Data Analyst , you will manage ICT and transformation projects through the full lifecycle, ensuring delivery to time, cost, and quality. You will analyse timesheet and forecast data, conduct three way comparisons, document team structures, identify discrepancies, and coordinate realignment with Service Delivery Managers. The role involves defining requirements, maintaining risk and issue logs, producing reports, and supporting governance forums. You will ensure financial visibility, track project costs, support milestone billing, and drive effective communication across stakeholders. You will report to Senior Project Managers or Programme Managers and operate within established project management frameworks. What We're Looking For - Project Manager Data Analyst Must have Data Analytics experience with the ability to spot anomalies Ability to deliver a strong message through presentations to all stakeholders Strong analytical and investigative skills with excellent written communication. Experience comparing forecast, actuals, and organisational structures and documenting required amendments. Ability to manage ICT infrastructure or application delivery projects through full lifecycle. Knowledge of Prince2 , Agile , or SAFe methodologies. Experience in risk, scope, change, and financial management. Ability to coordinate with SDMs, Line Managers, and project boards. Detail orientated, proactive, and capable of handling ambiguity in fast paced environments. Be part of a high performing team delivering secure and impactful change as a Project Manager Data Analyst . To apply, please send your CV by pressing the apply button.
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The RoleAs a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation.The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
Senior Project Manager - SC cleared or eligible Akkodis are currently recruiting for a Senior Project Manager with experience working in highly regulated organisations such as Defence, Government departments or the Police. This is a unique opportunity to be at the forefront of major digital transformation projects that directly support public and private sector transformations. The RoleAs a Senior Project Manager you will work within the IT & Digital Centre of Excellence and be instrumental in leading and delivering mission-critical digital programmes that directly support public and private sector transformation.The Responsibilities Lead the delivery of digital projects within the program, ensuring they are completed on time, within scope, and to high-quality standards Coordinate cross-functional teams, including architects, developers, data analysts, and technical support staff Collaborate with strategic partners and stakeholders to align project goals with the overall vision of the program Manage project documentation, timelines, and risk assessments, leveraging agile methodologies Oversee the deployment of cloud-based SaaS and IaaS solutions, ensuring seamless integration with existing systems Ensure compatibility with AWS and Azure environments, as well as virtual infrastructures in secure and hybrid functionalities Conduct regular status updates, report progress to senior management, and address any challenges proactively Champion the use of data-driven decision-making to optimise project outcomes and foster continuous improvement Apply strategic planning to project governance, incorporating robust risk and issue management Lead and manage change initiatives and disaster recovery strategies as part of overall project control Ensure strong budget control and adherence to financial objectives The Requirements Proven track record of managing complex digital projects in a cloud environment. Hands-on experience with SaaS or IaaS platforms. Demonstrated ability to lead cross-functional teams and work in a collaborative, fastpaced environment. Familiarity with Big Data systems and scalable digital infrastructures. Experience working within AWS or Azure environments and managing virtual infrastructures with secure and hybrid functionalities. Strong stakeholder management skills, including experience working with government or public sector clients. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
05/12/2025
Full time
We are seeking a highly skilled and experienced Network Analyst/Architect to join our dynamic IT team. The ideal candidate will play a crucial role in designing, implementing, and optimizing our enterprise network infrastructure, with a strong focus on cloud networking, automation techniques, and traditional network architectures. You will be responsible for ensuring the seamless integration of cloud-based and on-premise networking technologies, driving performance, scalability, and security across the entire network environment. This position demands a forward-thinking professional who can lead in developing innovative solutions while maintaining and improving our current systems. You will collaborate with IT colleagues, external vendors, and key business stakeholders to ensure that the network infrastructure aligns with our organization's strategic goals and technology initiatives. Key Responsibilities: Design, Implement, and Manage Network Infrastructure Lead the design and deployment of robust, scalable, and high-performing network architectures, including LAN, WAN, WiFi, and cloud networking solutions. Expertise in routing, switching, and network segmentation to support business operations across multiple sites and cloud environments. Design and implement secure network architectures to meet the evolving needs of a hybrid cloud environment. Cloud Networking Expertise Architect and manage cloud-based network solutions (e.g., AWS, Azure, GCP) to support a range of applications and workloads. Ensure high availability and performance of network services in cloud environments, leveraging virtual network functions, VPNs, and direct connections. Design cloud-to-cloud and hybrid cloud architectures with a focus on security and cost optimization. Automation and Scripting Leverage automation tools and scripting (e.g., Ansible, Python, Terraform) to enhance network deployment, configuration management, and ongoing network operations. Develop network automation strategies to improve efficiency, reduce human error, and minimize downtime. Collaborate with DevOps teams to integrate network automation within broader infrastructure-as-code (IaC) practices. Network Monitoring and Troubleshooting Continuously monitor and analyze network performance using various network management tools, identifying and resolving network issues to ensure uptime and stability. Provide proactive troubleshooting for complex networking issues, ensuring minimal disruption to business operations. Security and Compliance Implement and enforce network security policies and procedures to safeguard the integrity and confidentiality of organizational data. Ensure compliance with industry standards, including NIST, PCI-DSS, and GDPR, by enforcing firewall, VPN, and other security measures. Collaboration and Leadership Work closely with cross-functional teams, including cybersecurity, cloud architects, systems engineers, and external vendors to optimize network operations. Mentor junior network engineers and provide technical leadership on large-scale network projects.
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
05/12/2025
Full time
Job Title: Tech Lead Working hours: 37.5 hours per week, Monday to Friday Location: Liverpool Salary: £70,000 - £85,000 depending on experience Your Impact We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy What You'll Do Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack Backend:C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend:React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time Values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager, Technical Account Manager, Technical Engineering Manager, Principal Software Engineer, Principal Architect, Software Engineering Manager, Systems Engineer, Insurance IT Specialist, Insurtech Specialist, Cyber Insurance Specialist, Product Development Manager, Functional Lead (Insurance) will all be considered.
Senior S2P Business Analyst Woking, Surrey - Hybrid Competitive salary, car allowance and up to 25% bonus and other benefits Proud to present an opportunity to join our Central Business solution team as a Senior S2P Business Analyst to own our SAP Ariba division. We have a vacancy for a Senior Business Analyst - Source to Pay (S2P), leading a team of permanent and contract Business Analysts and Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. About the role: Management & Strategy: Work with Business Partners to perform strategic reviews and deliver systems and business functional change within the Technology Team. Act as workstream lead on large projects, or overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA's, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into functional specifications and detailed test plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls. Process Design: Provide Business Process design and documentation expertise, recommending business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements / new processes. Business Knowledge & Expertise: Lead continuous improvement and capability build for Business Analyst community, collaborating with other Senior Business Analysts. Evaluate industry and competitor solutions, and incorporate into own thinking, analysis and solution design About you: We need someone who will lead the specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. Some of the must have requirement are the followings: 5-8yrs Business Analysis, covering both Waterfall and Agile project environments. Demonstrable knowledge and successful application of the principles, methods, techniques and tools of various business analysis techniques. Strong analytical skills coupled with knowledge of how IT applications can maximize business advantage. Knowledge of market leading ERP systems and related process implementations for SAP ECC, SAP S/4 HANA Knowledge of SAP Ariba or similar relevant applications supporting the S2P process. Knowledge of supplier excellence and vendor management programmer Experience of IT Service Delivery and Application support Experience of managing a team What we can offer you: An ambitious employer with recognized brands and growth potential A culture where your part of a team, where you feel encouraged to make a difference. The potential to progress your career across different areas of the Nomad Foods Group We're on an exceptional adventure and offer a truly purpose led career. We aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future. Who are we: Headquartered in the UK, with revenues of 3.2 billion and operations in 22 key markets, Nomad Foods is Europe's leading frozen food company. We are a young company, founded only 10 years ago, and built around a number of iconic brands (including Birds Eye, Findus and iglo and more recently Ledo and Frikom) that invented the frozen category 100 years ago and continue to set the bar for great taste, nutrition, convenience and affordability. Across everything we do, we are guided by our Purpose - become frozen food world champions - and how we can make a positive impact on our Performance, People and the Planet. At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
05/12/2025
Full time
Senior S2P Business Analyst Woking, Surrey - Hybrid Competitive salary, car allowance and up to 25% bonus and other benefits Proud to present an opportunity to join our Central Business solution team as a Senior S2P Business Analyst to own our SAP Ariba division. We have a vacancy for a Senior Business Analyst - Source to Pay (S2P), leading a team of permanent and contract Business Analysts and Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. About the role: Management & Strategy: Work with Business Partners to perform strategic reviews and deliver systems and business functional change within the Technology Team. Act as workstream lead on large projects, or overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA's, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into functional specifications and detailed test plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls. Process Design: Provide Business Process design and documentation expertise, recommending business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements / new processes. Business Knowledge & Expertise: Lead continuous improvement and capability build for Business Analyst community, collaborating with other Senior Business Analysts. Evaluate industry and competitor solutions, and incorporate into own thinking, analysis and solution design About you: We need someone who will lead the specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. Strong experience in Procurement and other relevant Supply Chain areas, all the way through to invoicing, is expected. Some of the must have requirement are the followings: 5-8yrs Business Analysis, covering both Waterfall and Agile project environments. Demonstrable knowledge and successful application of the principles, methods, techniques and tools of various business analysis techniques. Strong analytical skills coupled with knowledge of how IT applications can maximize business advantage. Knowledge of market leading ERP systems and related process implementations for SAP ECC, SAP S/4 HANA Knowledge of SAP Ariba or similar relevant applications supporting the S2P process. Knowledge of supplier excellence and vendor management programmer Experience of IT Service Delivery and Application support Experience of managing a team What we can offer you: An ambitious employer with recognized brands and growth potential A culture where your part of a team, where you feel encouraged to make a difference. The potential to progress your career across different areas of the Nomad Foods Group We're on an exceptional adventure and offer a truly purpose led career. We aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future. Who are we: Headquartered in the UK, with revenues of 3.2 billion and operations in 22 key markets, Nomad Foods is Europe's leading frozen food company. We are a young company, founded only 10 years ago, and built around a number of iconic brands (including Birds Eye, Findus and iglo and more recently Ledo and Frikom) that invented the frozen category 100 years ago and continue to set the bar for great taste, nutrition, convenience and affordability. Across everything we do, we are guided by our Purpose - become frozen food world champions - and how we can make a positive impact on our Performance, People and the Planet. At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
05/12/2025
Full time
Our Cyber team look after some complicated and compelling areas within Aero, Defence and Security. If you can lead from the front, work with a large and complex Defence account and have proven SOC experience. We have a lot to offer! Our new position of Lead SOC Analyst will direct a team of SOC Analysts, conduct monitoring and triage of alerts associated with host and network security events for our client's critical infrastructure and support the SOC through both delivery of client work and adding skills and ideas to this already diverse team. Come and make a significant impact on our long-term success. Hybrid role based 1 to 2 days on site in Gosport. Please note you do need to be eligible for DV Clearance for this role. What you'll be doing: Lead and empower a team of SOC analysts, providing mentoring, performance management, and career progression opportunities. Monitor, triage, and investigate security incidents on critical client infrastructure. Perform in-depth analysis of network traffic, logs, and system events to identify potential security threats and vulnerabilities. Provide Incident Response support. Maintain, improve and develop team knowledge of SOC tools, security operations and triage. Prepare reports for managed clients to both technical and non-technical audiences. Analyse and improve detection rules and use cases in line with Mitre Att&ck and threat-informed defence. Represent the SOC within Stakeholders meetings. Ability to work in a hybrid approach from home and our Gosport office location. What you'll bring: ? Experience in Security Operations Centre. People management experience to help develop Analysts and lead careers. Experience of using Microsoft Sentinel and Splunk. Knowledge and experience with Mitre Att&ck Framework. Solid ability to lead teams while staying hands-on with security operations. Strong influencing skills and ability to persuade others, with a broad understanding of all aspects of SOC services. Solid grasp of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, and enterprise AntiVirus products. It would be great if you had: ? Static malware analysis and reverse engineering. Programming and scripting such as Python, Perl, Bash, PowerShell, C++. CREST Practitioner Intrusion Analyst/Blue Teams Level 1 or other SOC related certifications. Experience with SIEM technologies, namely Sentinel and Splunk. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Permanent Location: Hybrid: Gosport 1 to 2 days per week Security Clearance Level: Eligible for DV Clearance Internal Recruiter: Jane Salary: £60K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.