Summary Job Reference: VR220725 Job Title: IT Service Desk Analyst Salary: circa 32.5k pa Location: Belfast, City Centre Contract : Temporary, full-time, 3+ months, possibility of extension / move to perm To start ASAP - Set shift below M-F: 2pm -11pm Overview Our US tech client within the private sector is looking relocate their IT Service Desk Analyst team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc. You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue. This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well. Requirements Strong technical helpdesk experience, with good customer service Strong IT knowledge MSP experience would be great to have Experience raising and resolving tickets Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc What you'll do as an IT Service Desk Analyst Provide technical support via inbound calls to end users including product users/business representatives Work at a fast pace to ensure issues resolved efficiently and effectively Collaborate with the wider team to ensure an excellent IT Support service Be proactive in learning and developing new technologies Adhere to company policies and procedures with particular attention to Cyber Security. Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc For further information on this IT Service Desk Analyst role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.
15/05/2026
Full time
Summary Job Reference: VR220725 Job Title: IT Service Desk Analyst Salary: circa 32.5k pa Location: Belfast, City Centre Contract : Temporary, full-time, 3+ months, possibility of extension / move to perm To start ASAP - Set shift below M-F: 2pm -11pm Overview Our US tech client within the private sector is looking relocate their IT Service Desk Analyst team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc. You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue. This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well. Requirements Strong technical helpdesk experience, with good customer service Strong IT knowledge MSP experience would be great to have Experience raising and resolving tickets Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc What you'll do as an IT Service Desk Analyst Provide technical support via inbound calls to end users including product users/business representatives Work at a fast pace to ensure issues resolved efficiently and effectively Collaborate with the wider team to ensure an excellent IT Support service Be proactive in learning and developing new technologies Adhere to company policies and procedures with particular attention to Cyber Security. Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc For further information on this IT Service Desk Analyst role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.
The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet's Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You'll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet's customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place Working closely with Service Management team to maintain excellent service Develop a good understanding and technical expertise across Claranet's entire product catalogue Resource for project work Support the Team Manager towards continued improvement of team process and customer experience Answer inbound telephone calls Validate contact and ensure security process is adhered to Log all relevant request details, allocating category and prioritisation Provide first-line investigation and diagnosis, resolving at first contact whenever possible Follow security protocol Escalate incidents/requests that cannot be resolved within agreed timescales Keep customers informed of progress Contribute and search the knowledge base Skills and Attributes Excellent communication skills (written and verbal) Excellent customer service skills Ability to translate technical language into user friendly information Good understanding and awareness of IT terminology Customer focused Leadership skills Decision maker, able to act decisively under pressure Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude Ability to work in a highly pressurised environment in terms of volume and intensity of activity Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
13/05/2026
Full time
The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet's Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You'll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet's customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place Working closely with Service Management team to maintain excellent service Develop a good understanding and technical expertise across Claranet's entire product catalogue Resource for project work Support the Team Manager towards continued improvement of team process and customer experience Answer inbound telephone calls Validate contact and ensure security process is adhered to Log all relevant request details, allocating category and prioritisation Provide first-line investigation and diagnosis, resolving at first contact whenever possible Follow security protocol Escalate incidents/requests that cannot be resolved within agreed timescales Keep customers informed of progress Contribute and search the knowledge base Skills and Attributes Excellent communication skills (written and verbal) Excellent customer service skills Ability to translate technical language into user friendly information Good understanding and awareness of IT terminology Customer focused Leadership skills Decision maker, able to act decisively under pressure Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude Ability to work in a highly pressurised environment in terms of volume and intensity of activity Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Title: IT Service Desk Analyst Location: Leeds, 5 days on site per week Salary: £25,000 - £35,000 To be eligible for this role you must be able to cover early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30 Who we are interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of Role This is an exciting opportunity for someone to complement our existing IT Service Desk team - dedicated to providing an excellent IT service to our internal customers at all times. In this role you will join the interactive investor (ii) Service Desk which currently manages approx 2000 user incidents per month along with supporting major incidents, changes, and requests. As an IT Service Desk Analyst, you will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person and via the Internal IT Service Delivery toolset. The right person will have previous experience working within a busy Service Desk environment (minimum of years' experience) and have proven demonstrable ability to work to strict processes, tight deadlines and adhere to company set regulations and procedures. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations and agreed SLAs and building relationships with our customers and your colleagues, and working within a team to provide a great service to all. Key Responsibilities Taking personal responsibility for delivering on your objectives in line with our values. Making sure that incidents and service requests are logged, progressed, and resolved according to our agreed standards and procedures. Flexibility to travel in covering requirements across all ii/Aberdeen office locations. Making sure that all steps you've taken when working on an incident or service request are clearly documented in the ITSM tool. Adhering to standard operating procedures to complete service requests. Escalating calls to appropriate teams. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations. Covering early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30. Preferable minimum 3-years previous experience working in a busy IT Service Desk environment, ideally on a technical service desk supporting a large number of users. Ability to respond to a high volume of queries from across the organization, while remaining resilient and enthusiastic. Being able to accurately log, progress and resolve service calls using an ITSM tool. Owning the outcome for delivering customer service using a variety of communication methods. Having strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization both in person and remotely. Having technical understanding of IT within an enterprise. Good troubleshooting skills and experience of Microsoft products including Office suite and M365. Additionally, you will have knowledge and/or working experience of ITIL based service management and operational support, disciplines. Certifications such as MSCP and ITIL would be advantageous. Experience supporting Windows 11 within an enterprise environment. Experience managing user, groups and mailboxes in MS Exchange and Office 365. Working knowledge of laptop and printer hardware dependencies and relationships of networks, phones, mobiles, PC operating systems, and office meeting room technologies including Audio Visual. Recognised IT qualifications would be beneficial. Any experience of supporting macOS would be advantageous. Benefits Group Personal Pension Plan - 8% employer contribution and 4% employee contribution Life Assurance and Group Income Protection Private Medical Insurance - Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund - Supporting your physical and mental wellness Retail Discounts - Savings at a wide range of high street and online retailers Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle Equality, Diversity & Inclusion interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive.
07/05/2026
Full time
Title: IT Service Desk Analyst Location: Leeds, 5 days on site per week Salary: £25,000 - £35,000 To be eligible for this role you must be able to cover early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30 Who we are interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of Role This is an exciting opportunity for someone to complement our existing IT Service Desk team - dedicated to providing an excellent IT service to our internal customers at all times. In this role you will join the interactive investor (ii) Service Desk which currently manages approx 2000 user incidents per month along with supporting major incidents, changes, and requests. As an IT Service Desk Analyst, you will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person and via the Internal IT Service Delivery toolset. The right person will have previous experience working within a busy Service Desk environment (minimum of years' experience) and have proven demonstrable ability to work to strict processes, tight deadlines and adhere to company set regulations and procedures. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations and agreed SLAs and building relationships with our customers and your colleagues, and working within a team to provide a great service to all. Key Responsibilities Taking personal responsibility for delivering on your objectives in line with our values. Making sure that incidents and service requests are logged, progressed, and resolved according to our agreed standards and procedures. Flexibility to travel in covering requirements across all ii/Aberdeen office locations. Making sure that all steps you've taken when working on an incident or service request are clearly documented in the ITSM tool. Adhering to standard operating procedures to complete service requests. Escalating calls to appropriate teams. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations. Covering early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30. Preferable minimum 3-years previous experience working in a busy IT Service Desk environment, ideally on a technical service desk supporting a large number of users. Ability to respond to a high volume of queries from across the organization, while remaining resilient and enthusiastic. Being able to accurately log, progress and resolve service calls using an ITSM tool. Owning the outcome for delivering customer service using a variety of communication methods. Having strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization both in person and remotely. Having technical understanding of IT within an enterprise. Good troubleshooting skills and experience of Microsoft products including Office suite and M365. Additionally, you will have knowledge and/or working experience of ITIL based service management and operational support, disciplines. Certifications such as MSCP and ITIL would be advantageous. Experience supporting Windows 11 within an enterprise environment. Experience managing user, groups and mailboxes in MS Exchange and Office 365. Working knowledge of laptop and printer hardware dependencies and relationships of networks, phones, mobiles, PC operating systems, and office meeting room technologies including Audio Visual. Recognised IT qualifications would be beneficial. Any experience of supporting macOS would be advantageous. Benefits Group Personal Pension Plan - 8% employer contribution and 4% employee contribution Life Assurance and Group Income Protection Private Medical Insurance - Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund - Supporting your physical and mental wellness Retail Discounts - Savings at a wide range of high street and online retailers Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle Equality, Diversity & Inclusion interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive.
Service Desk Analyst - Basingstoke - Flexible home working - 26-28K Due to rapid expansion over recent year, a leading Telecommunications company is looking for a Service Desk Analyst to join their team. The successful applicant will be responsible for answering inbound calls, resolving or escalating incidents and troubleshooting any remote support queries...... click apply for full job details
09/09/2021
Full time
Service Desk Analyst - Basingstoke - Flexible home working - 26-28K Due to rapid expansion over recent year, a leading Telecommunications company is looking for a Service Desk Analyst to join their team. The successful applicant will be responsible for answering inbound calls, resolving or escalating incidents and troubleshooting any remote support queries...... click apply for full job details
We are recruiting for a 2nd Line Technical IT Support Analyst, for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
Role & Responsibilities:
• You will be the second point of contact for end users and a representational face of IT and for end users who require support
• Dealing with all escalations acting as a liaison between the 1st line, Field Service and 3rd line teams. Working closely with the 3rd line teams ensuring that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting
• Responsible for ensuring all support incidents, requests and problems are logged in the company's ITSM toolset and are resolved in line with the IT. departments SLA's. Acting as a mentor for the 1st line team you will help promote a shift left culture enabling faster call resolution for the end user community
• To provide remote technical support to the customers user base to achieve contractual Service Level Agreements
• Document all technical solutions within the Service Desk knowledge base and to provide technical support to 1st Line Service Desk Analysts
• To record all incidents / changes within the businesses service Desk tool.
• To answer inbound phone calls where required and make outbound phone calls to customers keeping them informed on a regular basis
Skills, Knowledge & Experience:
• Must be knowledgeable of; VMware Support, Active Directory Support, MS Exchange Support and Administration, Terminal Services Support (MS, Citrix), Dell SonicWALL Firewall Support, WatchGuard Firewall Support, Basic Cisco Routing and Switching Support, Basic Understanding of IP routing and switching, Understanding of Internet Connectivity (ADSL / SDSL / MPLS)
• Minimum 2 Years working in IT Support
• Good understanding of networks
• Good troubleshooting experience
• Excellent telephone manner
• Be available for 24/7 Rota if required
Benefits:
• Up to £25,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
29/10/2018
We are recruiting for a 2nd Line Technical IT Support Analyst, for one of the UK’s most successful independent, IT, Cloud & Managed Services Providers. The business split across four main focus areas of: Technology Solutions, Cyber Security, Cloud Solutions, and Communications.
Role & Responsibilities:
• You will be the second point of contact for end users and a representational face of IT and for end users who require support
• Dealing with all escalations acting as a liaison between the 1st line, Field Service and 3rd line teams. Working closely with the 3rd line teams ensuring that fixes are added to the knowledge base and that the information is communicated to the rest of the Service Desk team to aid future troubleshooting
• Responsible for ensuring all support incidents, requests and problems are logged in the company's ITSM toolset and are resolved in line with the IT. departments SLA's. Acting as a mentor for the 1st line team you will help promote a shift left culture enabling faster call resolution for the end user community
• To provide remote technical support to the customers user base to achieve contractual Service Level Agreements
• Document all technical solutions within the Service Desk knowledge base and to provide technical support to 1st Line Service Desk Analysts
• To record all incidents / changes within the businesses service Desk tool.
• To answer inbound phone calls where required and make outbound phone calls to customers keeping them informed on a regular basis
Skills, Knowledge & Experience:
• Must be knowledgeable of; VMware Support, Active Directory Support, MS Exchange Support and Administration, Terminal Services Support (MS, Citrix), Dell SonicWALL Firewall Support, WatchGuard Firewall Support, Basic Cisco Routing and Switching Support, Basic Understanding of IP routing and switching, Understanding of Internet Connectivity (ADSL / SDSL / MPLS)
• Minimum 2 Years working in IT Support
• Good understanding of networks
• Good troubleshooting experience
• Excellent telephone manner
• Be available for 24/7 Rota if required
Benefits:
• Up to £25,000 basic Salary
• Pension Scheme & Training Days
• Perkbox
• Childcare voucher scheme
• Birthdays off as a paid holiday
• Referral scheme
Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
29/10/2018
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
29/10/2018
Service Desk Analyst, Cheshire East, £25K to c. £30K + Excellent Benefits
Global software company seeks an Service Desk Analyst, to be based out of their Cheshire office.
Keywords: Service Desk Analyst, Helpdesk Support, 1st line support, ticketing systems, Help Desk, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties:
Joining the Customer Service Team, supporting, administrating and implementing IT Services to support the software platform and client related services. You will report to the Customer Services Manager.
Your role includes:
* Provide first level support for inbound incidents and Service Requests from end users and client IT staff, before assigning to the appropriate resolver
* Provide first level support for triggered Monitoring events and Proactive Monitoring of infrastructure and client end points, before assigning to the appropriate resolver
· Manage incidents, service requests and changes in accordance with agreed policy and procedures to agreed customer service levels
· Effectively communicate with the customer, during the lifecycle of a fault/ incident
· Communicate both proactively and reactively with all users, resolving teams and 3rd parties
· Ensure all Incidents and Service Request logged and resolved contain good quality information within them to allow effective management and reporting
· Ensure that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately
* Assists with the development and improvement of work instructions, procedures, standards and documentation.
* Share knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
* Assists with Root cause analysis, inter departmental reviews
Requirements:
· Degree in IT, or equivalent through experience
· Excellent verbal and written communication skills in English
· Helpdesk Support Experience (2+ years)
· Knowledge of the Microsoft platform (SQL server, ...) is an asset
· Knowledge of Citrix, VMware, Remote Access Software or TestTrack is an asset
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
(Apply online only)
(Apply online only)
HTS, Specialist Recruiters. Contract and Permanent Vacancies
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross.
**This is a temporary to permanent position for the right candidate.**
This is an exciting role that comes with full training and progression for the right person.
The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.
Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy
Working hours:
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)
If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only)
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
09/09/2016
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross.
**This is a temporary to permanent position for the right candidate.**
This is an exciting role that comes with full training and progression for the right person.
The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.
Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy
Working hours:
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)
If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only)
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
