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ict telecoms engineer apprentice
Telent Technology Services Limited
ICT Telecoms Field Engineer Apprentice
Telent Technology Services Limited Peterborough, Cambridgeshire
ICT Telecoms Field Engineer Apprentice Locations; East Midlands, Peterborough Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2005 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/03/2026
Full time
ICT Telecoms Field Engineer Apprentice Locations; East Midlands, Peterborough Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2005 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Telent Technology Services Limited
ICT Telecoms Field Engineer Apprentice
Telent Technology Services Limited Maidstone, Kent
ICT Telecoms Field Engineer Apprentice Locations; South East, Maidstone Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2004 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/03/2026
Full time
ICT Telecoms Field Engineer Apprentice Locations; South East, Maidstone Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2004 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Telent Technology Services Limited
ICT Telecoms Field Engineer Apprentice
Telent Technology Services Limited Taunton, Somerset
ICT Telecoms Field Engineer Apprentice Locations; South West, Taunton Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2003 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/03/2026
Full time
ICT Telecoms Field Engineer Apprentice Locations; South West, Taunton Qualification; Level 3, Information Communications Technician Starting salary; 17,500 Ref - 2003 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: Our Apprentices experience a variety of different rotations aimed at progressing their skills, knowledge and personal development, gaining valuable insight to the inner workings of various departments across Network Services. You will be working across a multitude of projects that will help progress your skillset and career within the telecommunication industry. To work in a multitude of environments such as office, outdoors, BT exchanges, data centres and emergency service locations. Learn how to install, maintain and test on site equipment in line with the various contract requirements. Work on Emergency Service vehicles installing, maintaining, testing and commissioning telecommunications equipment. Learn about Emergency Services Radio Comms. How to interpret VHF/RF/Microwave systems. How to work with Optical Fibre including cable preparation, OTDR testing and how to interpretate the results. Learn all about IP routers and networks. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Understand requirements of the different customers and contracts and how to fulfil those needs How to complete risk assessments To become part of a UK wide field force. Learn and implement health and safety standards and regulations. Who you are & what to prepare for: This role involves working at heights, working outdoors, and travelling across different regions across the UK. On some occasions, you will be working in Emergency Services locations and/or working on and around various emergency service vehicles. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 24 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Information Communications Technician. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Telent Technology Services Limited
ICT Telecoms Engineer Apprentice
Telent Technology Services Limited
ICT Telecoms Field Engineer Apprentice Locations; Hinkley Point C, Hinkley Point, Cannington, Bridgwater, TA5 1UD Qualification; Level 3, ICT Digital Communications Starting salary; 17,500 Ref - 2006 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Within this role as a Telecoms Field Engineer apprentice, you will work predominantly on the Hinckley Point C project. You will be part of the biggest construction in Europe and be involved in delivering, testing, and commissioning the telecoms solutions and equipment for the new Nuclear powerplant build. What you'll do: Aswell as working on one of the biggest projects within the UK, you will learn the specifics behind networks and the intricacy of installing and maintaining these within a highly niche working environment. The successful apprentice will gain experience, develop their skills and knowledge. You will gain a valuable insight to the inner workings of a live project as it moves through the project lifecycle of design to build. Learn how to install, maintain and test on site equipment in line with the contract and legal requirements. Understand the pre-staging and process of installing, maintaining, testing and commissioning telecommunications equipment. Work across a multitude of environments such as office, outdoors, data centres, construction sites and customer locations. Learn and understand about CCTV, IP routers and networks, Radio networks, Public Address and voice alerting How to work with Optical Fibre including cable preparation, OTDR testing and how to interpret the results. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Learn and implement health and safety standards, risk assessments and PPE. Who you are & what to prepare for: This role involves working at heights, working outdoors and travel. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 18 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Digital Communications. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme on completion of your apprenticeship; we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
07/03/2026
Full time
ICT Telecoms Field Engineer Apprentice Locations; Hinkley Point C, Hinkley Point, Cannington, Bridgwater, TA5 1UD Qualification; Level 3, ICT Digital Communications Starting salary; 17,500 Ref - 2006 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger. Within this role as a Telecoms Field Engineer apprentice, you will work predominantly on the Hinckley Point C project. You will be part of the biggest construction in Europe and be involved in delivering, testing, and commissioning the telecoms solutions and equipment for the new Nuclear powerplant build. What you'll do: Aswell as working on one of the biggest projects within the UK, you will learn the specifics behind networks and the intricacy of installing and maintaining these within a highly niche working environment. The successful apprentice will gain experience, develop their skills and knowledge. You will gain a valuable insight to the inner workings of a live project as it moves through the project lifecycle of design to build. Learn how to install, maintain and test on site equipment in line with the contract and legal requirements. Understand the pre-staging and process of installing, maintaining, testing and commissioning telecommunications equipment. Work across a multitude of environments such as office, outdoors, data centres, construction sites and customer locations. Learn and understand about CCTV, IP routers and networks, Radio networks, Public Address and voice alerting How to work with Optical Fibre including cable preparation, OTDR testing and how to interpret the results. Learn about the project requirements of Telents customers and contracts and understanding how to fulfil those needs Learn and implement health and safety standards, risk assessments and PPE. Who you are & what to prepare for: This role involves working at heights, working outdoors and travel. We don't require individuals with experience as we will provide full training in all aspects of the role from how to use tools/equipment to working at heights to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn. You will get a vehicle, mobile phone, laptop, personal protective equipment as part of the role Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development Communication is vital; you will need to be an effective communicator both in writing and verbally Have a logical approach and enjoy problem solving Be able to undertake physically demanding work and possess normal colour vision. The Requirements: Minimum of 5 GCSE's Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject. Must be eligible to work in the UK. Hold a Full UK Driving licence. Must be over the age of 18 by September 2026. Able to pass full Security Clearance vetting for access to secure information, site access and confidential permissions. Able to adhere to our Drugs & Alcohol policy and pass a pre-employment Drugs & Alcohol assessment. Programme Specifics: This apprenticeship is typically 18 months in duration. Starting salary of 17,500 which will increase throughout the duration of the programme. The qualification you gain will be a Level 3 Digital Communications. Our chosen training provider Lifetime Training will support you in obtaining your qualification. You will be predominantly field based with office visits as required throughout the programme on completion of your apprenticeship; we hope to offer you a full-time position with Telent where you can continue to pursue your career What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, plus the option to buy or sell five days each year. Company pension scheme. A range of family friendly policies. Occupational health support and wellbeing. Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Digital Apprenticeship Development Coach - Telecoms / Unified Comms
GK Apprenticeships Manchester, Lancashire
Digital Apprenticeship Development Coach - Telecoms / Unified Comms Home Based (with some travel once restrictions allow) About Us We are GK Apprenticeships, a training provider that delivers award-winning apprenticeship programmes. We work with key partners and businesses to create training programmes that give apprentices the experience and knowledge they need to succeed. We're looking for a Digital Apprenticeship Development Coach to join us to deliver apprenticeships across the telecoms and unified comms sectors. The Role As a Digital Apprenticeship Development Coach, you'll help apprentices to complete telecoms or unified comms apprenticeships and take that vital first step towards an exciting career. Supporting learners based throughout England, you will encourage them to fulfil their potential and meet the requirements of their qualification. While COVID-19 restrictions are in place, you'll provide support remotely. Once it's safe to do so, you'll visit apprentices in person (occasional overnight stays may be required). Specifically, you will: - Make sure that learner action plans and review processes are completed to a high standard - Build rapport with learners and identify how to support them to perform at their best - Support quality assurance procedures to ensure we continue to deliver the best service possible About You To be considered as a Digital Apprenticeship Development Coach, you will need: - Experience and expertise in telecoms and or unified comms - Evidence of Continual Professional Development (CPD) - Strong time management skills - Excellent organisational and planning abilities - Great communication skills and a strong customer focus - A full driving licence and access to a vehicle that is taxed and insured for business use Ideally, you'll also hold an assessor (such as D32/D33, A1 or CAVA) qualification, but this isn't essential. You may have previously worked as a Telecoms Engineer, Unified Comms Engineer, Telecommunications Engineer, or Unified Communications Technician. Other organisations may call this role Technical Skills Coach, Development Coach, IT Apprenticeship Coach, Digital Apprenticeship Assessor, Apprenticeship Assessor, or Apprenticeship Coach. The Benefits - Competitive salary - Use your knowledge to support the success of learners throughout England - Progress your career in a rapidly growing industry - Training and development opportunities With a strong focus on collaboration, transparency and excellent customer service, we are passionate about the value of apprenticeships in developing the skills needed by today's businesses. In this unique role, you will have the chance to guide and shape the next generation of telecommunications professionals and provide organisations with skilled learners who are well-prepared for the world of work. Please note, applications will be reviewed on an ongoing basis and we reserve the right to close the role early should a sufficient number be received. As such, we would encourage early applications to avoid disappointment. So, if you're seeking your next challenge as a Digital Apprenticeship Development Coach, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
18/03/2021
Full time
Digital Apprenticeship Development Coach - Telecoms / Unified Comms Home Based (with some travel once restrictions allow) About Us We are GK Apprenticeships, a training provider that delivers award-winning apprenticeship programmes. We work with key partners and businesses to create training programmes that give apprentices the experience and knowledge they need to succeed. We're looking for a Digital Apprenticeship Development Coach to join us to deliver apprenticeships across the telecoms and unified comms sectors. The Role As a Digital Apprenticeship Development Coach, you'll help apprentices to complete telecoms or unified comms apprenticeships and take that vital first step towards an exciting career. Supporting learners based throughout England, you will encourage them to fulfil their potential and meet the requirements of their qualification. While COVID-19 restrictions are in place, you'll provide support remotely. Once it's safe to do so, you'll visit apprentices in person (occasional overnight stays may be required). Specifically, you will: - Make sure that learner action plans and review processes are completed to a high standard - Build rapport with learners and identify how to support them to perform at their best - Support quality assurance procedures to ensure we continue to deliver the best service possible About You To be considered as a Digital Apprenticeship Development Coach, you will need: - Experience and expertise in telecoms and or unified comms - Evidence of Continual Professional Development (CPD) - Strong time management skills - Excellent organisational and planning abilities - Great communication skills and a strong customer focus - A full driving licence and access to a vehicle that is taxed and insured for business use Ideally, you'll also hold an assessor (such as D32/D33, A1 or CAVA) qualification, but this isn't essential. You may have previously worked as a Telecoms Engineer, Unified Comms Engineer, Telecommunications Engineer, or Unified Communications Technician. Other organisations may call this role Technical Skills Coach, Development Coach, IT Apprenticeship Coach, Digital Apprenticeship Assessor, Apprenticeship Assessor, or Apprenticeship Coach. The Benefits - Competitive salary - Use your knowledge to support the success of learners throughout England - Progress your career in a rapidly growing industry - Training and development opportunities With a strong focus on collaboration, transparency and excellent customer service, we are passionate about the value of apprenticeships in developing the skills needed by today's businesses. In this unique role, you will have the chance to guide and shape the next generation of telecommunications professionals and provide organisations with skilled learners who are well-prepared for the world of work. Please note, applications will be reviewed on an ongoing basis and we reserve the right to close the role early should a sufficient number be received. As such, we would encourage early applications to avoid disappointment. So, if you're seeking your next challenge as a Digital Apprenticeship Development Coach, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
GOOD ENERGY
Apprentice Service Desk Analyst
GOOD ENERGY Chippenham, UK
Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: ASAP About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities   Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: Wednesday 2nd January 2019
12/12/2018
Intern
Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: ASAP About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities   Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: Wednesday 2nd January 2019
GOOD ENERGY
Apprentice Service Desk Analyst
GOOD ENERGY Chippenham, UK
Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: 12th November 2018 About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: 4th November 2018
23/10/2018
Intern
Salary: £157.50 - £293.63 p/w Working Week: Monday to Friday – requirement to work one of the following dependant on rota. 0800 to 1630 0830 to 1700 0900 to 1730 60 minute lunch break Total hours per week: 37.50 Duration: 24 Months Start Date: 12th November 2018 About Good Energy Founded in 1999, Our mission at Good Energy is to transform the UK energy market by helping homes and businesses to be part of a sustainable solution to climate change. Good Energy is looking for talented people to help us build a more sustainable future for the UK. We’re motivated by the contribution we make every day towards developing the green energy sector and reducing the UK’s carbon emissions. Life at Good Energy is a little different from your average company. Everyone works in a fun and fast paced environment where your day to day responsibilities will be contributing to a better, more sustainable future for everyone. The Apprentice Service Desk Analyst will require a flexible self-starter, capable of working in a small but highly demanding and productive team environment. The successful candidate will work closely with members of the IT & Digital team to deliver robust solutions. The role requires the ability to communicate and work with a variety of people from every area of the As an Apprentice Service Desk Analyst, you will be part of the IT team. The IT & Digital team is responsible for supporting the Business with all IT & Digital needs. The successful candidate will require a passion for customer service and communication with colleagues, and will contribute to continual improvement of service desk documentation. Apprenticeship summary Work closely with customers around the business to collect necessary information to allow resolution of Service Desk tickets. Directly resolve service desk tickets in agreed areas of responsibility including, but not limited to: New user accounts setup (Active Directory/Exchange/Shortel telephony etc.) Account permission modification (In line with approval process) Remote deployment of software packages Account retirement in accordance with leaver’s procedures Provide application support including, but not limited to: Responding to user queries Investigating application errors Escalate tickets to Senior Service Desk Analyst as required Self-Manage assigned activities Support the Service Desk and Governance Lead Provide, to support Service Desk ticket resolution Provide information, and direct tickets, as required to other members of IT & Digital to allow tickets to be resolved, and support management of the Service Desk workload Contribute to the creation, maintenance and continual improvement of service desk processes/documentation At all times follow and support all relevant departmental policies, guidelines, processes and other documentation Maintain quality and accuracy in all areas of work, in particular for any Service Desk tickets directly resolved by yourself Support the IT & Digital Department in other activities Adopt and drive a framework of continuous improvement, developing innovative and value-added ways to serve our customer Facilitate clear and concise communications between the IT & Digital team and our customer during times of major service impacting issues Requirements and prospects Desired skills A passion for developing your Hardware/Software diagnosis and troubleshooting skills Self-starter capability Strong verbal and written communication skills Experience of gathering key information to allow decisions to be taken Attention to detail Team player with strong interpersonal skills Ability to promote a professional perception of the department to others Ability to prioritise a varied and demanding workload to hit agreed deadlines Confidence getting to grips with unfamiliar IT applications and software Adaptability: able to thrive in an evolving work environment Ability to work under pressure during times of high calls volumes and high impacting incidents. Experience with Windows 7 and Windows 10 Personal qualities Works in a way which role models our purpose & values: Our Purpose: ‘Powering the choice of cleaner greener future, together’  Straightforward We are straightforward in how we communicate with each other and get things done Determined We are determined and resilient, overcoming challenges to realise our purpose together Inclusive We value people’s differences and recognise the strength they give us when we work together Fair In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our future holders Desired qualifications Minimum GCSE grades A to C including Maths and English. All applicants will be required to pass initial assessments in Maths and English. All applicants will be required to complete initial assessments in Maths and English. Depending on the apprenticeship applied for, you will also need to complete the ICT initial assessment. Future prospects May lead to permanent employment for the right candidate on completion of the apprenticeship. An advanced apprenticeship in IT can lead to jobs such as Software or Web Developer, Support Engineer, Software Tester or Network Planner, and much more. You could progress to a Level 4 Higher Apprenticeship in IT, Software, Web and Telecoms. Things to consider Driving licence preferable but not essential You must be able to get to and from the place of work and college in a timely manner Advanced Apprenticeships in IT and Telecoms can take up to 24 months to complete, although the actual duration will depend on your job role and previous experience To assist you during your apprenticeship, you may be required to purchase some equipment and resources to support you during your course Closing Date: 4th November 2018

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