Babcock Mission Critical Services España SA.
Bristol, Gloucestershire
Service Desk Manager Location: Bristol, GB, BS16 1EJ Onsite or Hybrid: OnSite Job Title: Service Desk Manager Location: Bristol Compensation: £44,600 - £55,800 Depending on Experience + Benefits Role Type: Full time / Permanent Role ID: SF72222 Lead a high-performing team delivering critical IT services that keep defence operations running smoothly At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site. The role As a Service Desk Manager, you'll take the lead in managing the day to day performance of our support teams. You'll be a key figure in maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock's critical operations, including those that directly support national defence. Day to day, you'll be responsible for achieving service delivery targets, driving continuous improvement within a high-volume environment, ensuring strong customer relationships, and maintaining excellence in Incident Management. This is an exciting opportunity to take ownership of service performance within a high impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence related operations. Oversee the day to day running of the Service Desk, ensuring seamless IT service provision. Act as the Management Representative for DNDC service delivery, ensuring all obligations are met. Manage incidents within the ITSM tool, ensuring service performance targets are achieved internally and for our customer, the MOD. Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity. Build and maintain effective working relationships with customers, internal stakeholders and industry partners. This role is full time, 35 hours per week and is based on site 5 days a week at Babcock Technology Centre. Essential experience of the Service Desk Manager Experience within a high-volume ticket request environment Practical experience of the full systems development lifecycle (waterfall, agile etc.) Strong root cause analysis capability A solid understanding of business process and information management principle Ability to work well under pressure, meet deadlines, communicate confidently at all levels, with excellent analytical and problem solving skills Qualifications for the Service Desk Manager Degree level qualified in IT, project/programme management OR relevant experience within a similar role ITIL v4 certification Additional training or certifications in IT service management, service operations or digital leadership - Desirable Security Clearance The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days of special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We are a disability confident committed employer We commit to building an inclusive culture where everyone's free to thrive. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
29/05/2026
Full time
Service Desk Manager Location: Bristol, GB, BS16 1EJ Onsite or Hybrid: OnSite Job Title: Service Desk Manager Location: Bristol Compensation: £44,600 - £55,800 Depending on Experience + Benefits Role Type: Full time / Permanent Role ID: SF72222 Lead a high-performing team delivering critical IT services that keep defence operations running smoothly At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site. The role As a Service Desk Manager, you'll take the lead in managing the day to day performance of our support teams. You'll be a key figure in maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock's critical operations, including those that directly support national defence. Day to day, you'll be responsible for achieving service delivery targets, driving continuous improvement within a high-volume environment, ensuring strong customer relationships, and maintaining excellence in Incident Management. This is an exciting opportunity to take ownership of service performance within a high impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence related operations. Oversee the day to day running of the Service Desk, ensuring seamless IT service provision. Act as the Management Representative for DNDC service delivery, ensuring all obligations are met. Manage incidents within the ITSM tool, ensuring service performance targets are achieved internally and for our customer, the MOD. Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity. Build and maintain effective working relationships with customers, internal stakeholders and industry partners. This role is full time, 35 hours per week and is based on site 5 days a week at Babcock Technology Centre. Essential experience of the Service Desk Manager Experience within a high-volume ticket request environment Practical experience of the full systems development lifecycle (waterfall, agile etc.) Strong root cause analysis capability A solid understanding of business process and information management principle Ability to work well under pressure, meet deadlines, communicate confidently at all levels, with excellent analytical and problem solving skills Qualifications for the Service Desk Manager Degree level qualified in IT, project/programme management OR relevant experience within a similar role ITIL v4 certification Additional training or certifications in IT service management, service operations or digital leadership - Desirable Security Clearance The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days of special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We are a disability confident committed employer We commit to building an inclusive culture where everyone's free to thrive. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
We are looking for an experiencedIT Engineer to be based at one of our client sites. Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, we have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals, we are dedicated to helping our clients get the most out of their technology. This is an exciting time to join CTS as we grow, to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Key tasks and responsibilities Under the guidance of the Network Manager: Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data. Set up and check hardware and software for normal operation. Build and configure networked PCs, this could be a standalone setup or via image deployment. Perform maintenance tasks for user accounts. Follow standard practises to run basic network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks described in sites disaster recovery and maintenance plans. Follow instructions to test site backup and malware protection procedures. Ensure all jobs are logged within the helpdesk and investigated as required. Carry out checks on the systems as guided. Potential to be assigned to project teams during the holidays under guidance of the senior engineer team. Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate. Qualifications and skills GCSE Grade 5 or above in Maths and English. A-Level, BTEC, NVQ, or T-Level in a relevant subject. Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage. Experience in an IT helpdesk or IT Support environment. Ability to work independently and as part of a team under pressure. Impeccable attention to detail and commitment to quality. Experience in the education sector is desirable but not essential. Competitive salary and benefits package. Free school lunches in term time Onsite Parking Discounted Gym Purchasing of annual leave Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance programme. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.
24/05/2026
Full time
We are looking for an experiencedIT Engineer to be based at one of our client sites. Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, we have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals, we are dedicated to helping our clients get the most out of their technology. This is an exciting time to join CTS as we grow, to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Key tasks and responsibilities Under the guidance of the Network Manager: Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. To be aware of the site's responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data. Set up and check hardware and software for normal operation. Build and configure networked PCs, this could be a standalone setup or via image deployment. Perform maintenance tasks for user accounts. Follow standard practises to run basic network monitoring reports or utilities. Update asset lists or equivalent records for hardware and software on site. Follow processes and tasks described in sites disaster recovery and maintenance plans. Follow instructions to test site backup and malware protection procedures. Ensure all jobs are logged within the helpdesk and investigated as required. Carry out checks on the systems as guided. Potential to be assigned to project teams during the holidays under guidance of the senior engineer team. Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate. Qualifications and skills GCSE Grade 5 or above in Maths and English. A-Level, BTEC, NVQ, or T-Level in a relevant subject. Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage. Experience in an IT helpdesk or IT Support environment. Ability to work independently and as part of a team under pressure. Impeccable attention to detail and commitment to quality. Experience in the education sector is desirable but not essential. Competitive salary and benefits package. Free school lunches in term time Onsite Parking Discounted Gym Purchasing of annual leave Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance programme. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.
Job Description: JOB TITLE: Active Directory Support Specialist LOCATION: Client Site Aldermaston - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
20/05/2026
Full time
Job Description: JOB TITLE: Active Directory Support Specialist LOCATION: Client Site Aldermaston - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
Job Description: Active Directory Specialist - Job Specification JOB TITLE: Active Directory Support Specialist LOCATION: Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams
20/05/2026
Full time
Job Description: Active Directory Specialist - Job Specification JOB TITLE: Active Directory Support Specialist LOCATION: Client Site (Aldermaston) - Onsite 5 days per week (occasional WFH possible) SECURITY CLEARANCE: DV or willing to undergo DV vetting ROLE OVERVIEW: The Active Directory Specialist plays a pivotal role in supporting, maintaining, and enhancing a complex hybrid identity services environment that spans both On Prem Active Directory and Entra (Azure Active Directory). Operating within a high security, fast paced public sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long term service transformation, infrastructure modernisation, and operational automation initiatives.You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance across critical directory services including AD DS, Group Policy, ADFS, AD Connect, PKI, and a broad range of supporting technologies. This includes managing domain controllers, maintaining DNS/DHCP integrity, overseeing Group Policy design and deployment (including AGPM), and supporting authentication and federation services across tightly controlled environments. The role is highly technical and demands rigorous troubleshooting skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi layered identity architectures.In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security driven platform improvements. You will collaborate closely with architects, service leads, and project managers to define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements.A major element of the role is maintaining a strong customer focused mindset. You will be expected to work directly with customer representatives, internal DXC teams, and senior IT leadership to communicate technical challenges, propose solutions, and build trust-driven relationships. This demands excellent communication skills, documentation capabilities, and the confidence to work independently without direct supervision. You will use enterprise knowledge tools, share expertise within the engineering community, and contribute to a culture of continuous learning and improvement.The position requires adaptability, initiative, and a willingness to innovate-identifying opportunities to automate, optimise, and modernise identity services to ensure long term platform stability and compliance. The Active Directory Specialist must also be committed to maintaining the highest security standards, particularly within environments requiring DV-level clearance, where meticulous attention to detail and adherence to strict operational controls are fundamental.Overall, this is a strategically significant role that blends deep technical expertise with collaborative delivery, solution design, and continuous improvement-ensuring the organisation's hybrid identity ecosystem remains secure, modern, and highly available. KEY RESPONSIBILITIES: Administer and maintain hybrid identity infrastructures across on prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy-driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate-based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders in resolving identity and access-related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS-integrated services, Single Sign-On (SSO), and user/application provisioning for SaaS and PaaS platforms. ESSENTIAL SKILLS & EXPERIENCE: 5+ years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (inc. AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (benefit: legacy familiarity from 2003+), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). DESIRABLE SKILLS: Azure DevOps, IaC (ARM/Bicep), CI/CD pipelines; exposure to containers/Kubernetes. Azure Virtual Desktop (WVD/AVD) (Nerdio beneficial), Azure Monitoring and Log Analytics. Broader systems knowledge: SCCM, WSUS, SCOM, AGPM, Lumensions. Understanding of the Microsoft Tiered Administration Model and enterprise segmentation.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step by step solutions; clearly communicate technical solutions in a user friendly, professional manner; provide one on one end user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their clients by going on site to their locations, serving as deskside support and on site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third party vendors for warranty service repair and dispatch. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature Identifies, diagnoses, and resolves first level problems for end users of the workstations, laptops, terminal services and Citrix sessions, end user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end users effectively Provides one on one end user problem resolution for client (PC) software and connectivity. Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required Sets up and assists in the configuration of end user PC desktop hardware, software and peripherals, both onsite and remotely Diagnoses and resolves end user network or local printer problems, PC hardware problems and basic server, e mail, Internet, VPN, and local area network access problems Coordinates timely repair of PC computer equipment covered by third party vendor maintenance agreements Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed Acts as remote hands for engineering staff onsite as needed Assists Network Technicians in creating materials for end user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2 3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer related problems; make the distinction between first and second level end user problems; identify, evaluate and solve end user workstation problems; support and train end users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner. Knowledge of Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities. Experience 3+ years providing end user support for current PC desktop and application software. 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment. 3+ years providing end user support for current suite of Microsoft applications and management software. 2+ years in providing support for end user. 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. CompTIA A+ Certification or equivalent experience. CompTIA Net+ Certification or equivalent experience. Special Requirements Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking. Must have excellent written and oral communication skills.
18/05/2026
Full time
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step by step solutions; clearly communicate technical solutions in a user friendly, professional manner; provide one on one end user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their clients by going on site to their locations, serving as deskside support and on site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third party vendors for warranty service repair and dispatch. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature Identifies, diagnoses, and resolves first level problems for end users of the workstations, laptops, terminal services and Citrix sessions, end user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end users effectively Provides one on one end user problem resolution for client (PC) software and connectivity. Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required Sets up and assists in the configuration of end user PC desktop hardware, software and peripherals, both onsite and remotely Diagnoses and resolves end user network or local printer problems, PC hardware problems and basic server, e mail, Internet, VPN, and local area network access problems Coordinates timely repair of PC computer equipment covered by third party vendor maintenance agreements Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed Acts as remote hands for engineering staff onsite as needed Assists Network Technicians in creating materials for end user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2 3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer related problems; make the distinction between first and second level end user problems; identify, evaluate and solve end user workstation problems; support and train end users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner. Knowledge of Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities. Experience 3+ years providing end user support for current PC desktop and application software. 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment. 3+ years providing end user support for current suite of Microsoft applications and management software. 2+ years in providing support for end user. 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. CompTIA A+ Certification or equivalent experience. CompTIA Net+ Certification or equivalent experience. Special Requirements Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking. Must have excellent written and oral communication skills.
Based 5x per week in London! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step by step solutions; clearly communicate technical solutions in a user friendly, professional manner; provide one on one end user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their clients by going on site to their locations, serving as deskside support and on site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third party vendors for warranty service repair and dispatch. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature Identifies, diagnoses, and resolves first level problems for end users of the workstations, laptops, terminal services and Citrix sessions, end user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call centre environment; communicates solutions to end users effectively Provides one on one end user problem resolution for client (PC) software and connectivity. Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required Sets up and assists in the configuration of end user PC desktop hardware, software and peripherals, both onsite and remotely Diagnoses and resolves end user network or local printer problems, PC hardware problems and basic server, e mail, Internet, VPN, and local area network access problems Coordinates timely repair of PC computer equipment covered by third party vendor maintenance agreements Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed Acts as remote hands for engineering staff onsite as needed Assists Network Technicians in creating materials for end user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2 3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer related problems; make the distinction between first and second level end user problems; identify, evaluate and solve end user workstation problems; support and train end users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner. Knowledge of Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Experience 3+ years providing end user support for current PC desktop and application software. 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment 3+ years providing end user support for current suite of Microsoft applications and management software 2+ years in providing support for end user 2+ years providing support for an enterprise level userbase in either the legal or financial services industries CompTIA A+ Certification or equivalent experience CompTIA Net+ Certification or equivalent experience Special Requirements Must be able to sit for prolonged periods of time in front of a computer Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking Must have excellent written and oral communication skills
17/05/2026
Full time
Based 5x per week in London! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step by step solutions; clearly communicate technical solutions in a user friendly, professional manner; provide one on one end user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their clients by going on site to their locations, serving as deskside support and on site support to all client issues, responding to service tickets of the client's requests or problems; resolves all first level end user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third party vendors for warranty service repair and dispatch. Primary Responsibilities Primary responsibilities are descriptive and not restrictive in nature Identifies, diagnoses, and resolves first level problems for end users of the workstations, laptops, terminal services and Citrix sessions, end user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call centre environment; communicates solutions to end users effectively Provides one on one end user problem resolution for client (PC) software and connectivity. Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required Sets up and assists in the configuration of end user PC desktop hardware, software and peripherals, both onsite and remotely Diagnoses and resolves end user network or local printer problems, PC hardware problems and basic server, e mail, Internet, VPN, and local area network access problems Coordinates timely repair of PC computer equipment covered by third party vendor maintenance agreements Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed Acts as remote hands for engineering staff onsite as needed Assists Network Technicians in creating materials for end user frequently asked questions (FAQs) and procedural knowledgebase articles. Provides assistance to Tier 2 3 staff with problem research and documentation Have the Ability to Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer related problems; make the distinction between first and second level end user problems; identify, evaluate and solve end user workstation problems; support and train end users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner. Knowledge of Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure. Minimum Qualifications Experience 3+ years providing end user support for current PC desktop and application software. 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment 3+ years providing end user support for current suite of Microsoft applications and management software 2+ years in providing support for end user 2+ years providing support for an enterprise level userbase in either the legal or financial services industries CompTIA A+ Certification or equivalent experience CompTIA Net+ Certification or equivalent experience Special Requirements Must be able to sit for prolonged periods of time in front of a computer Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking Must have excellent written and oral communication skills
Job Description Forward Deployed Engineer (FDE) - AI & Solutions Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.We're hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team. Where you'll be an elite hybrid: part software engineer, part strategic consultant. You'll do more than just sell the dream, you'll execute what's possible. In this role you'll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI. You'll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate cross-functionally to turn real-world friction into product improvements.You will play a vital role in growing Zendesk's enterprise footprint by delivering high-impact, scalable AI deployments. Building trusted technical partnerships, delivering crisp, production-ready solutions, and amplifying Zendesk's AI capabilities within complex, high-value accounts. What you'll be doing Lead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, system design, PoC, production rollout, and operational handoff. Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high-quality signals into Zendesk AI workflows. Troubleshoot and resolve escalated technical blockers across data, infra, and model behavior. Act as the field's final line of defense for complex issues. Collaborate closely with Sales engineering and product teams to map undocumented systems, define integration patterns, and implement solutions. Translate customer learnings into product feedback and prioritized roadmap items; partner with Zendesk Product and Engineering to reduce future deployment friction. What you bring to the role Founder mindset: comfortable navigating ambiguity, mapping unknown systems, and delivering results without a predefined playbook. Engineering rigor: 5+ years building production systems; strong software engineering fundamentals and attention to quality. Full-stack fluency: experience across frontend (React/TypeScript), backend (Python / Node / Java / Ruby), REST/GraphQL APIs, and cloud infrastructure (AWS, GCP, or Azure). AI/LLM expertise: practical experience with LLMs, prompt engineering, retrieval-augmented generation (RAG), vector stores, and evaluation/guardrails for model safety and reliability. Systems integrator: proven ability to design secure data ingestion, ETL/data pipelines, and work with diverse data stores and message systems. Excellent communicator: able to present trade-offs to executives and pair-program with customer engineers; strong written runbooks and documentation skills. Travel readiness: willing to travel as needed to customer sites (typical range 25-50%). Basic qualifications 5+ years software engineering experience delivering production systems. Proficient in Python and JavaScript/TypeScript; experience with at least one backend language (Java, Ruby, or Go) preferred. Hands-on experience deploying or integrating LLM-based solutions in production (RAG, vector DBs, model evaluation). Practical experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes). Comfortable working onsite with customers and traveling up to 50% as required. Preferred qualifications Prior FDE, Professional Services, Solutions Engineering, or Technical Account Management experience delivering enterprise AI or SaaS deployments. Experience with specific LLM tooling and frameworks (LangChain, LlamaIndex, Haystack, or similar). Familiarity with Zendesk products and APIs, or experience integrating customer support/contact-center platforms. Background in observability and operationalization of ML/AI (monitoring, SLOs, cost controls, retraining pipelines). Experience with data governance, PII handling, and enterprise security/compliance constraints.: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
17/05/2026
Full time
Job Description Forward Deployed Engineer (FDE) - AI & Solutions Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.We're hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team. Where you'll be an elite hybrid: part software engineer, part strategic consultant. You'll do more than just sell the dream, you'll execute what's possible. In this role you'll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI. You'll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate cross-functionally to turn real-world friction into product improvements.You will play a vital role in growing Zendesk's enterprise footprint by delivering high-impact, scalable AI deployments. Building trusted technical partnerships, delivering crisp, production-ready solutions, and amplifying Zendesk's AI capabilities within complex, high-value accounts. What you'll be doing Lead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, system design, PoC, production rollout, and operational handoff. Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high-quality signals into Zendesk AI workflows. Troubleshoot and resolve escalated technical blockers across data, infra, and model behavior. Act as the field's final line of defense for complex issues. Collaborate closely with Sales engineering and product teams to map undocumented systems, define integration patterns, and implement solutions. Translate customer learnings into product feedback and prioritized roadmap items; partner with Zendesk Product and Engineering to reduce future deployment friction. What you bring to the role Founder mindset: comfortable navigating ambiguity, mapping unknown systems, and delivering results without a predefined playbook. Engineering rigor: 5+ years building production systems; strong software engineering fundamentals and attention to quality. Full-stack fluency: experience across frontend (React/TypeScript), backend (Python / Node / Java / Ruby), REST/GraphQL APIs, and cloud infrastructure (AWS, GCP, or Azure). AI/LLM expertise: practical experience with LLMs, prompt engineering, retrieval-augmented generation (RAG), vector stores, and evaluation/guardrails for model safety and reliability. Systems integrator: proven ability to design secure data ingestion, ETL/data pipelines, and work with diverse data stores and message systems. Excellent communicator: able to present trade-offs to executives and pair-program with customer engineers; strong written runbooks and documentation skills. Travel readiness: willing to travel as needed to customer sites (typical range 25-50%). Basic qualifications 5+ years software engineering experience delivering production systems. Proficient in Python and JavaScript/TypeScript; experience with at least one backend language (Java, Ruby, or Go) preferred. Hands-on experience deploying or integrating LLM-based solutions in production (RAG, vector DBs, model evaluation). Practical experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes). Comfortable working onsite with customers and traveling up to 50% as required. Preferred qualifications Prior FDE, Professional Services, Solutions Engineering, or Technical Account Management experience delivering enterprise AI or SaaS deployments. Experience with specific LLM tooling and frameworks (LangChain, LlamaIndex, Haystack, or similar). Familiarity with Zendesk products and APIs, or experience integrating customer support/contact-center platforms. Background in observability and operationalization of ML/AI (monitoring, SLOs, cost controls, retraining pipelines). Experience with data governance, PII handling, and enterprise security/compliance constraints.: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
09/05/2026
Full time
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
IT Service Manager - MSP Bournemouth Salary up to £34,000 We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES Overseeing incidents, requests, and problem management processes. Analysing service data to identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY & BENEFITS Basic salary up to £34,000 Company profit share scheme 22 days holiday plus bank holidays Paid birthday leave Extra annual leave based on performance Private medical insurance including dental cover Free onsite parking and hybrid working (1 day per week from home) Career progression and development opportunities. Fresh fruit, regular treats, and quality coffee on site. LOCATION This is a full-time role based just outside Bournemouth. TO APPLY Please send your CV in strict confidence or apply directly to this job posting. ALTERNATE TITLES IT Engineer Service Manager IT Team Leader IT Support Team Leader
08/05/2026
Full time
IT Service Manager - MSP Bournemouth Salary up to £34,000 We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES Overseeing incidents, requests, and problem management processes. Analysing service data to identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY & BENEFITS Basic salary up to £34,000 Company profit share scheme 22 days holiday plus bank holidays Paid birthday leave Extra annual leave based on performance Private medical insurance including dental cover Free onsite parking and hybrid working (1 day per week from home) Career progression and development opportunities. Fresh fruit, regular treats, and quality coffee on site. LOCATION This is a full-time role based just outside Bournemouth. TO APPLY Please send your CV in strict confidence or apply directly to this job posting. ALTERNATE TITLES IT Engineer Service Manager IT Team Leader IT Support Team Leader
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
03/10/2025
Contractor
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
LA International Computer Consultants Ltd
Leiston, Suffolk
*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
01/10/2025
Contractor
*SC Cleared* Desktop Support Engineer 6 Month contract initially Based: Onsite - Leiston, Suffolk Rate: £200 - £250 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to Windows Server SME and user The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need. Key Responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
24/09/2022
Full time
Technology Service Engineer We're hiring! Aon are currently recruiting a Technology Service Engineer to join our team in Sheffield. The Technology Service Engineer will be primarily responsible for: Supporting the business by providing technical support to all Aon business entities within the deskside environment; Communicating appropriately to internal and external parties during BAU or Work Request based activities; Assisting with the delivery of IT projects. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as a Technology Service Engineer: Supporting and maintaining all deskside technologies: Second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk; Prioritising workload and managing colleague expectations; Managing and documenting daily workload using our IT Service Management tool; Taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment; Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries: Managing stock control at all offices, ensuring appropriate levels of IT stock are held; Supporting deskside equipment relocation and provision onsite and between offices; Assisting in maintaining security of Aon IT hardware assets; Accurate maintenance of the asset management database; Handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations; Providing mentoring for junior staff, with documentation, processes, and queue management; Proactively participating in internal meetings; Assisting in maintaining full legal complicity of Aon installed software; Participating in training to add to the overall skill levels of the Colleague Technology Services team; Providing L1 and L2 support at tech bars as and when required; Frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required; Analysing and producing data for Aon managers, as required; Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base; Ensuring technology support meets the customer requirements as defined in the Service Level Agreements; Playing a key role in the adoption and promotion of new technology; Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Experience working in a support IT role following industry standard processes, management of BAU IT tasks and analysis of operational issues in the deskside environment; Experience of and ability to communicate and operate effectively in a pan European support environment. Experience of undertaking detailed analysis of IT desktop systems using available processes and formulating any support tasks required; The ability to pick up new technology and learn new skills quickly; Strong analytical and problem-solving skills. Advanced and expert competency in general and product specific IT support issues; Must be able to learn, understand, and apply new technologies; Deskside Support Work: Provide support and assistance for call logging, and administration of support cases (hands-on); Ability to challenge, question and improve methods and processes where necessary; Self-motivated, tenacious and able to work with a degree of autonomy; Methodical with a good attention to detail and a good organiser; Able to work with team members, good inter-personal skills, excellent team player; An enthusiasm for the IT support environment, with a passion and customer focus toward the end user customer; Experience of modern Microsoft Office products, and miscellaneous software in the deskside environment; Excellent communication skills and customer focus. An ability to relate to staff at every level of the company, in a clear and concise way. Ability to relate and communicate at higher management levels; Possess the capability and motivation to achieve personal and team objectives, with flexibility to undertake new service offerings introduced into the Aon end-user business To carry out any undefined support tasks associated with the role, as reasonably requested; Take ownership for mentoring and development of junior IT staff as required; Diligent and thorough approach to problem solving; Advise users in relation to IT Hardware, choosing cost effective solutions; Must have the willingness to develop new skills and take on new challenges; Professional Qualifications: Possess or working towards Microsoft Certification MCITP or equivalent knowledge in Enterprise-level deskside computing; Appreciation of ITIL Service Management; Active Directory User administration experience; An understanding of customer deskside requirements in relation to internal departmental procedures; Experience of IT desktop management in the enterprise; Experience in PC, printer and associated desktop hardware systems; Excellent written and verbal communication skills. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
20/09/2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
ICT Engineer - Manchester - £20 - £25k Service Desk and Technical Assistance; Use the Service Desk software to report, log and correspond to all incidents and Service Requests Communicate with school-based staff to inform them of actions and progress of reported incidents and problems Assist school-based staff and students with technical issues* Assist with completion of change work as directed by the Service Desk Upon request provide out-of-hours technical support to Managed Service customers either yourself or through an allocated member of your school team** Provide high levels of customer service Managed Service Operation; Ensure daily, weekly, and termly routine tasks are correctly assigned, implemented and monitored alongside Regional Technical Service and Service Relationship Management teams (this includes daily remote 'green-light' system events) Ensure that start-of-year and end-of-year procedures are correctly assigned, implemented, and monitored for each site Line-manage the Onsite ICT Technician(s) in line with policies - including input into recruitment, performance management and disciplinary matters if required. Manage Change Request and the Change Management processes with the customers. Manage Change Management process with the Service Operations Team and Sales Team Liaise with third-party suppliers/partners on behalf of the client/company and manage escalation where required Triage and manage Major Incidents (MI) Maintain and manage school asset recording systems Maintain and manage school swap stock systems Maintain and manage site CSA reports Complete documentation to standard and at the request of the MST Input into Continual Service Improvement initiatives and ITIL process development Input into ICT strategic planning alongside the Service Relationship Manager Attend ICT steerage meetings and advise on school ICT usage/training requirements Work with school leaders to develop and deliver ICT drop in training/sessions as and when appropriate Technical Service Management Tasks; Manage, maintain, and deploy images to workstations or laptops Maintain printer management systems*** and monitor networked printer queues Create/restore workstation/laptop images Complete Active Directory administration (new users, password resets etc.) Maintain Hyper-v environment Monitor and configure Veeam backups Monitor and maintain SCCM (MS updates, AV and image deployment) Monitor and maintain Webfilter applications Monitor and maintain network switch environment Monitor and maintain Office 365/Google environments Maintain all on-site documentation Please send your CV for further information.
07/10/2021
Full time
ICT Engineer - Manchester - £20 - £25k Service Desk and Technical Assistance; Use the Service Desk software to report, log and correspond to all incidents and Service Requests Communicate with school-based staff to inform them of actions and progress of reported incidents and problems Assist school-based staff and students with technical issues* Assist with completion of change work as directed by the Service Desk Upon request provide out-of-hours technical support to Managed Service customers either yourself or through an allocated member of your school team** Provide high levels of customer service Managed Service Operation; Ensure daily, weekly, and termly routine tasks are correctly assigned, implemented and monitored alongside Regional Technical Service and Service Relationship Management teams (this includes daily remote 'green-light' system events) Ensure that start-of-year and end-of-year procedures are correctly assigned, implemented, and monitored for each site Line-manage the Onsite ICT Technician(s) in line with policies - including input into recruitment, performance management and disciplinary matters if required. Manage Change Request and the Change Management processes with the customers. Manage Change Management process with the Service Operations Team and Sales Team Liaise with third-party suppliers/partners on behalf of the client/company and manage escalation where required Triage and manage Major Incidents (MI) Maintain and manage school asset recording systems Maintain and manage school swap stock systems Maintain and manage site CSA reports Complete documentation to standard and at the request of the MST Input into Continual Service Improvement initiatives and ITIL process development Input into ICT strategic planning alongside the Service Relationship Manager Attend ICT steerage meetings and advise on school ICT usage/training requirements Work with school leaders to develop and deliver ICT drop in training/sessions as and when appropriate Technical Service Management Tasks; Manage, maintain, and deploy images to workstations or laptops Maintain printer management systems*** and monitor networked printer queues Create/restore workstation/laptop images Complete Active Directory administration (new users, password resets etc.) Maintain Hyper-v environment Monitor and configure Veeam backups Monitor and maintain SCCM (MS updates, AV and image deployment) Monitor and maintain Webfilter applications Monitor and maintain network switch environment Monitor and maintain Office 365/Google environments Maintain all on-site documentation Please send your CV for further information.
