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The client are a leaders in providing ICT infrastructure to a host of sectors such as commercial, industrial, government, NHS and education. The successful candidate will be fully responsible for delivering projects from initial concept through to completion. The role will play a key part in support of the companies long term success. Key responsibilities and duties Plan, manage and deliver structured data cabling projects from initiation to completion Co-ordination of copper and fibre optic cabling (CAT5e, CAT6, CAT6A, fibre) Develop project schedules, budgets and resourcing plans Liaise with clients, contractors, vendors and internal teams. Ensure compliance with set industry standards (BSEN, ISO) Oversee site surveys, drawings and technical documentation Manage subcontractors and on site installation teams Conduct testing, commissioning and certification of cabling systems Resolution of technical issues, changes and scope variations Track materials, procurement and inventory Ensure projects are delivered on time, within budge and to spec Prepare accurate cost estimates for projects Support contract negotiations and scope clarifications Skills and experience required Extensive experience working in the infrastructure cabling industry Carried out project management from start to completion within the infrastructure cabling industry Must hold a ECS card Holding qualifications in CTPM or CNCI, IOSH, IPAF, PASMA would be advantageous but not essential Able to multi task several projects at any one time Meticulous attention to detail Must hold a DBS or be prepare to take a DBS check Clean and valid driving license This is an excellent opportunity for an experienced project manager within extensive infrastructure cabling industry looking for a new challenge with a forward thinking company. The company is based in Redditch but due to the travelling element of the role would encourage applications from the Worcestershire, West Midlands, Warwickshire, Staffordshire areas. To be considered for this role, click 'Apply' today, and follow the instruction!

Role Purpose To identify, implement and manage the on-going development of new business sales activity with a high degree of focus on all products to nominated prospective accounts in selected specific market segments to meet business targets, supported by a clear focus on identifying and winning new business within clearly defined commercial parameters. Role Responsibilities Achieve targets agreed for new business activity levels (tenders, quotations, units, volume, turnover, market awareness, profitability). Research the market, identify target accounts and develop strategy to optimise business development in the following areas - new customers, new industry segments and new product segments. Effectively pursue prospective accounts to gain incremental business at a profitable level. Carry out detailed site surveys and establish equipment specifications. Focus on solutions based selling approach to achieve the customers' business goals. Compile detailed proposals & be competent in presenting to customers at a senior level. Complete/manage all elements of the administration process relating to a customer order for products and services. This requires attention and focus on detail. Establish and develop effective business development and account management strategies Utilise C4C for prospect and account management. Pro-actively assist support functions in delivering excellent customer service across all profit centers and in achieving their individual targets. Where required work within a team on specific projects. Support the activities and strategies of regional sales. In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Head of Sales. Role Requirements Essential qualifications / skills: Demonstrate an in depth knowledge of MHE products, applications and applicable segments Commercial awareness and ability to identify new business opportunities. Sales experience with medium large customers at strategic purchasing level Self-motivated with target and objective focus Ability to handle conflicting requirements and meet deadlines Professional communication and presentation skills. Good negotiation and influencing skills Structured in planning and organisation Able to succeed and operate independently Contribute to team environment Desirable qualifications/ skills: Business qualification PC literate in particular Excel and Power Point. Experience of managing high value, high volume sales projects. Exposure to large project planning and implementation Travel / Mobility The role will require travel throughout the UK. Full driving licence required. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Role: Test Lead with Active SC Clearance Type: Contract (3-4 Months) Location: London/Corsham, UK Working Model: Hybrid (2 Days in office per week) Payrate: .48 GBP/day on PAYE 48 - 543.48 GBP/day on Inside IR35 on Umbrella We are urgently seeking a highly technical Test Lead to parachute into a fast-paced Software Engineering team. If you thrive in containerized environments and excel at pushing systems to their limits, we want to hear from you. Key Requirements: Clearance: Active UK SC Clearance (Strictly Required) Tech Stack: Strong hands-on experience with Kubernetes Testing Focus: Deep expertise in Performance, Load, and Fault Injection testing This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.

On behalf of our client, we are seeking to recruit a Digital Site Relationship Manager to join on a contract until the end of the year. This role acts as the key interface between Digital and operational teams, ensuring digital solutions effectively support business priorities and operational delivery. The successful candidate will build strong stakeholder relationships, support the deployment and performance of digital products, drive continuous improvement and digitalisation initiatives, and act as a trusted advisor to site leadership. The role also supports business process analysis, solution development, and promotes strong cybersecurity practices across operational environments. Role: Digital Site Relationship Manager Pay: 35 per hour Via Umbrella Location: Filton Contract: Monday - Friday 35 hours per week, till the end of the year IR35 Status: Inside Security Clearance : BPSS Responsibilities Build strong relationships with plant leadership and operational teams, acting as the main point of contact for all digital activities. Represent digital services at site governance meetings and report on performance, usage, and value. Lead stakeholder engagement and maintain the site's digital roadmap aligned with business priorities. Coordinate with digital teams (ERP, workplace, infrastructure, and operations technology) to ensure aligned delivery of services. Manage digital demand for the site, prioritising requests and aligning them with operational needs and technology capabilities. Oversee deployment of digital products, ensuring effective coordination with stakeholders and minimal disruption to operations. Lead incident and crisis communication, ensuring issues are resolved and root cause analysis is completed. Promote digitalisation and automation initiatives that improve operational efficiency and user experience. Support cybersecurity improvements by strengthening collaboration between IT and operational technology teams. Coach and develop digital team members, fostering continuous improvement and innovation. Monitor service performance against targets and escalate issues where necessary. Contribute to supplier management, service transitions, and risk management related to digital services. Essential Skills: Broad knowledge of Digital products, organisation & processes. Experience working in an industrial operations environment. Understanding of how IT works on a shop floor Knowledge of Digital tools & applications used in Operations. Knowledge of cyber security practices Stakeholder management skills & experience. Leading and managing and ability to adapt communication to the audience If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"

Business Development Manager - Courier Remote £50K + Car + Commission We are looking for a Business Development Manager to generate and secure new business across multiple sectors and locations. This is a hands-on role for someone proactive, ambitious, and confident in developing their own opportunities while collaborating with a supportive Indoor Sales team who assist with lead generation and appointment setting. Key Responsibilities Deliver an annual new business revenue target of £500,000+, with clear monthly and quarterly milestones Identify, research, and approach new prospects across target sectors Generate and attend meetings, supported by our internal sales team Build a strong pipeline and convert opportunities into long-term, profitable accounts Understand customer operational requirements and provide tailored Sameday logistics solutions Prepare professional proposals, tenders, and presentations Negotiate effectively while maintaining strong margins Maintain accurate reporting and pipeline management using CRM systems (Salesforce experience advantageous) Experience Proven success in B2B new business sales Strong background in the Sameday courier market (experience in Next Day, Pallet Networks, or wider transport/logistics also considered) A results-driven mindset with a passion for exceeding targets Self-motivated with the ability to create and develop your own opportunities Strong negotiation and closing skills Ability to solution sell rather than compete on price Excellent communication, presentation, and relationship-building skills Proficiency in Excel, Word, and PowerPoint Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.

Senior Manager, Business Development & Marketing (6-Month FTC) Location: Global / Multi-jurisdictional Reports to: Chief Business Development & Marketing Officer A leading international professional services firm is seeking an experienced Senior Business Development & Marketing Manager for a 6-month fixed-term contract. The role supports its global corporate services, funds and fiduciary business, driving a proactive BD strategy and strengthening internal processes across key markets in Europe, the US and Asia. This senior position partners closely with directors and senior stakeholders to target new business opportunities, enhance BD best practice, manage a high-performing team, and deliver data-driven client development activity. Key Responsibilities Lead development and execution of BD plans across service lines. Use data and research to identify and prioritise new client and intermediary opportunities. Drive both internal cross-selling and external new business acquisition. Work with BD data, research and client development teams to target key markets. Utilise CRM systems (InterAction or similar) to optimise BD processes and insights. Strengthen BD reporting, dashboards and firm-wide behaviours. Run planning and review meetings with service line teams; monitor budgets and activity. Translate service line BD plans into clear individual BD actions and targets. Support development of marketing collateral. Lead and advise on major pitches, proposals and high-value opportunities. Coordinate BD trips, suggest targets, improve meeting effectiveness and manage itineraries. Identify conference opportunities, secure speaking roles and research attendee targets. Plan and deliver BD events aligned to targeting goals. Support BD training initiatives to encourage cross-selling and service understanding. Manage BD budgets and ensure timely reporting of progress and spend. Skills, Knowledge & Expertise Degree desirable. Proven success designing and delivering effective BD strategies. Strong stakeholder management at all seniority levels. Excellent communication, analytical and relationship-building skills. Confident client-facing presence with strong networking ability. Experienced people manager with a proactive, solutions-focused mindset. CRM experience (preferably InterAction). Culture & Inclusion The firm is committed to an inclusive, diverse and supportive environment. Applications are welcomed from all backgrounds, and reasonable adjustments are available throughout the recruitment process. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

SOC Analyst Position Description At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government, MOD and CNI through to companies that are easily recognisable as household names. The SOC is a 24x7x365 operation therefore the SOC Analyst Team works shifts on a 2 Days, 2 Nights 4 Rest Days. This is a Hybrid Working position where the dayshift is operated from a CGI office. Therefore it is expected that two days per week will be spent in an office with colleagues. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality Your future duties and responsibilities The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious events and incidents by use of dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance for successful resolution. . Production of the monthly security reports. Required qualifications to be successful in this role Be willing to learn how to resolve technical issues. . Demonstrate an interest in Cyber Security. . Be detail orientated and show the ability to take a structured approach to procedures and working instructions. . Have an aptitude for understanding and analysing data for troubleshooting purposes. . Strong written communication, critical thinking, and analysis skills. . Understanding of key security concepts and attack types such as phishing, malware, vulnerabilities, Cyber Kill Chain, and attack stages. . Understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP . An analytical mindset, capable of digesting a wide range of information and making practical judgements based on available data and context. . A desire to keep learning with a curious and creative mindset. . Knowledge of Security Tooling (ArcSight, Splunk, MS Sentinel, FortiSIEM, SwimLane, QRadar LogPoint) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

SOC Analyst Position Description At CGI, you will play a vital role in protecting critical systems and enabling secure digital transformation for high-profile clients. Working within our Cyber Security Service, you will help detect, analyse, and respond to evolving threats, contributing to resilient, high-performing environments. We combine proven tools with advanced technologies to deliver measurable impact, while fostering a culture where you are trusted to take ownership, encouraged to innovate, and supported to grow your expertise. This is an opportunity to develop hands-on capability, influence security outcomes, and be part of a collaborative team shaping the future of cyber defence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The SOC Analyst will be joining an established SOC Team of eight years. The SOC analyst will be the first to respond to cyber security incidents. They will be required to report on cyber threats and will work as part of an expanding security team, working alongside security managers and cybersecurity engineers The SOC utilise both tried and tested tooling and state of the art technologies and methods to ensure we provide the best level of service and protection to our prestigious list of clients. Our client base covers a wide range of verticals from Government, MOD and CNI through to companies that are easily recognisable as household names. The SOC is a 24x7x365 operation therefore the SOC Analyst Team works shifts on a 2 Days, 2 Nights 4 Rest Days. This is a Hybrid Working position where the dayshift is operated from a CGI office. Therefore it is expected that two days per week will be spent in an office with colleagues. Security Clearance Required. Due to the nature of the work and the security clearance required we can only accept UK Nationals with single nationality Your future duties and responsibilities The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture and provide suitable remediation steps for customers. Monitoring our SIEM (Security Incident and Event Management) and SOAR (Security Orchestration, Automation and Response) tools to detect suspicious events and abnormal activities. . Triaging events through validating suspicious events and incidents by use of dedicated tools. . Ability to escalate with effective reporting to level 3 SOC Analyst or Seniors Stakeholders. . Documenting and managing incident cases to utilise information for stakeholder engagement to provide insight and intelligent recommendations. . Providing incident management through effective monitoring, reporting and technical guidance for successful resolution. . Production of the monthly security reports. Required qualifications to be successful in this role . Be willing to learn how to resolve technical issues. . Demonstrate an interest in Cyber Security. . Be detail orientated and show the ability to take a structured approach to procedures and working instructions. . Have an aptitude for understanding and analysing data for troubleshooting purposes. . Strong written communication, critical thinking, and analysis skills. . Understanding of key security concepts and attack types such as phishing, malware, vulnerabilities, Cyber Kill Chain, and attack stages. . Understanding of networking principles including TCP/IP, WANs, LANs, and commonly used Internet protocols such as SMTP, HTTP, FTP, POP, LDAP . An analytical mindset, capable of digesting a wide range of information and making practical judgements based on available data and context. . A desire to keep learning with a curious and creative mindset. . Knowledge of Security Tooling (ArcSight, Splunk, MS Sentinel, FortiSIEM, SwimLane, QRadar LogPoint) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Senior IT Project Manager - Energy Transformation Position Description CGI is delivering complex integration and digital transformation programmes that are shaping the future of the energy sector. As a Project Manager, you will play a central role in turning strategy into delivery, leading high-impact IT projects that span ERP, Operations and HSE systems, and Digital & Analytics. Working in a regulated, safety-critical environment, you will bring structure, pace and confidence to complex programmes, ensuring change is delivered safely, predictably and with clear business value. At CGI, you are trusted to take ownership of outcomes, encouraged to apply creative problem-solving to delivery challenges, and supported by a collaborative community of experts to help you succeed. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically three days per week) to support close collaboration with client and CGI teams. Your future duties and responsibilities In this role, you will lead the planning and delivery of complex IT integration and transformation projects for a major energy client. You will operate within a structured stage-gate governance framework, applying Agile techniques where they add value, and ensuring delivery aligns with both client standards and CGI best practice. Working closely with technical leads, business analysts, vendors and client stakeholders, you will take ownership of delivery outcomes, manage risks and dependencies, and ensure that new systems are transitioned smoothly into production and HSE-critical operations. Key responsibilities • Plan & Govern projects, owning schedules, budgets, RAID and reporting across multiple workstreams • Lead & Coordinate cross-functional delivery teams, managing scope, dependencies and hand-offs • Manage & Mitigate risks, issues and vendor dependencies in a multi-supplier environment • Engage & Influence business and IT stakeholders, supporting decision-making and alignment • Deliver & Transition change safely through cutover, go-live and hypercare • Improve & Embed delivery standards using CGI methods, metrics and lessons learned Required qualifications to be successful in this role To succeed, you will bring strong experience delivering medium-to-large IT projects, with the confidence to lead in complex, regulated environments. You will be comfortable taking ownership of delivery while working collaboratively to achieve shared outcomes. Essential qualifications • PRINCE2 Practitioner or PMP certification • Strong experience in project governance, stage-gate delivery and RAID management • Proven ability to manage budgets, schedules and multi-vendor delivery teams • Extensive successful experience in delivering IT integration or transformation projects • Ability to work on-site in Aberdeen approximately three days per week Desirable qualifications • Agile or Scrum certification • ITIL Foundation certification • Experience delivering ERP (including SAP S/4HANA), Operations/HSE or Digital & Analytics projects • Background in energy, utilities or other asset-intensive, safety-critical sectors Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need . Job description As the Senior IT Service Manager for One Login, you will provide the strategic leadership, vision and direction needed to build an industry leading service management capability that operates effectively at national scale. Reporting to the Head of Live Services for One Login, you will be accountable for shaping how government services experience, adopt and rely on One Login, ensuring that service quality, resilience and user experience remain consistently high across a diverse and rapidly expanding ecosystem. You will lead the development of a coherent, future focused service management strategy that supports One Login's long-term ambitions and the needs of the wider government landscape. This includes defining or refining the operating model, governance structures, assurance frameworks and performance measures that will underpin a mature, scalable and data driven service management function. You will ensure that the differing technical, operational and support requirements of relying parties are understood, prioritised and translated into clear service outcomes, enabling each service to onboard, operate and evolve with confidence. Your role will involve close partnership with senior leaders and staff across Product, Architecture, Service Transition, Operational Support, Data and Security teams. You will act as a voice for service excellence, ensuring that service considerations are embedded into decision making, delivery planning and change processes across the One Login service. You will also represent One Login at cross government forums where necessary, shaping expectations, influencing direction and ensuring alignment with broader digital and identity strategies. As a senior leader for the service management function within One Login, you will shape and develop IT Service Managers, Service Relationship Managers and other service capability teams. You will foster a culture of accountability, continuous improvement and customer-centricity, ensuring that teams are empowered, skilled and supported to deliver high quality services. You will champion best practice, drive standardisation and ensure that service management evolves in line with industry standards, emerging technologies and the needs of government. Ultimately, you will play a pivotal role in ensuring that One Login delivers a reliable, secure and seamless experience for millions of users and hundreds of government services, now and in the future. As a Senior IT Service Manager you'll be: accountable for the end-to-end strategic service experience for all relying parties, ensuring that government services adopting One Login receive a consistent, high quality and resilient service that meets their operational, technical and security needs at national scale. building and maintaining relationships across government, acting as the primary strategic partner for Relying Party leadership teams. You will ensure their priorities, risks and future needs are understood, anticipated and reflected in service planning, investment decisions and roadmap development. shaping and governing the relying party lifecycle, identifying structural gaps, systemic issues and opportunities for improvement across onboarding, transition, live service and ongoing optimisation. You will drive the evolution of these processes from a service perspective to ensure they are efficient, scalable and aligned to One Login's long-term ambitions. leading continuous improvement across the entire service ecosystem, using data, insight and user feedback to enhance service performance, simplify interactions, reduce friction and improve the overall experience for relying parties. setting direction and standards for Business Continuity and Disaster Recovery plan, aligning with industry standards, mapping approach, templates and setting approach for ongoing improvements through testing and lessons learned exercises. acting as the senior point of escalation for critical service issues, ensuring that major incidents, risks and cross government challenges are managed effectively. You will provide authoritative input into governance boards, service forums and strategic decision making groups. overseeing and sponsoring service reviews, audits, incident investigations and improvement programmes, ensuring that lessons are embedded, systemic issues are addressed and service maturity continues to advance. driving the evolution of the One Login service management model, working closely with Product, Architecture, Service Transition, Operational Support, Data and Security to ensure service management is embedded into design, delivery and operational practices across the organisation. providing leadership, direction and development to IT Service Managers, Service Relationship Managers and other service capability teams, ensuring they are empowered, skilled and aligned to a shared vision of service excellence. Person specification We're interested in people who: have a deep understanding of end-to-end service lifecycle management, and by using your analytical skills to make decisions that enhance our business and service performance you will help shape, design, govern and evolve onboarding, transition, operational management, versioning and deprecation processes at scale into a central service offering for our relying parties are comfortable taking full ownership and accountability for the service experience of relying parties, regardless of their size, maturity or technical complexity, and able to balance competing priorities across a diverse portfolio while standardising the service landscape. have strong negotiation and influencing skills, with the credibility to engage stakeholders across government, challenge constructively, and secure alignment on service priorities, risks and investment decisions are able to build long-term, strategic relationships, communicating clearly, managing expectations, and ensuring that service decisions reflect both Relying Party needs and organisational goals have proven ability to oversee, optimise and transform operational processes at scale, using data, insight and industry best practice to drive continuous improvement, standardisation and efficiency have experienced acting as the senior escalation point for live service issues, seeing the bigger picture by taking groups of services and investigating how to get the best of those underlying services you will be bringing a calm, structured and authoritative approach to incident management, risk handling and cross-government coordination are a natural leader, who can develop and inspire service management teams, fostering a culture of accountability, customer-centricity and continuous improvement, leading investigative work into problems and opportunities in existing processes, improving the service experience and by absorbing large amounts of conflicting information you will use it to produce strategic solutions for our service management customers

About the role The Site Reliability Engineer plays a critical role in ensuring that our AI-driven, cloud-native platform is reliable, observable, secure, and able to scale with the organisation's growth. As we adopt intelligent agents, autonomous workflows, and increasingly complex distributed systems, the SRE ensures that resilience, performance, and operational excellence are built into everything we deliver. By partnering closely with Engineers, Architects, and the Engineering Manager, the SRE defines the patterns, tooling, and automation that enable fast, safe, and repeatable deployments. This role safeguards our production environment, drives continuous improvement across CI/CD and observability, and establishes the reliability practices that empower autonomous squads to move quickly without compromising stability. The SRE is essential to maintaining customer trust, supporting AI-first innovation, and ensuring our platform remains robust, secure, and highly available at scale. In this position you will ensure the reliability, scalability, and security of our engineering systems. Working closely with the Engineering Manager and Head of Engineering, the SRE will identify priorities to remove friction from engineering teams, streamline processes, and enhance operational excellence. This role combines software engineering principles with systems administration to deliver robust, automated, cost-effective, and secure-by-design solutions. Key Responsibilities Reliability, Performance & Security: Design and implement strategies to improve system reliability, availability, and security. Ensure all solutions follow secure-by-design principles, incorporating cybersecurity best practices from inception through deployment. Conduct regular security reviews and collaborate with security teams to address vulnerabilities. CI/CD Management: Own and optimise Continuous Integration and Continuous Deployment pipelines. Embed security checks (e.g., static analysis, dependency scanning) into CI/CD workflows. Ensure secure, efficient, and automated deployment processes across environments. Monitoring & Observability: Implement and maintain monitoring solutions for infrastructure and applications. Develop dashboards and alerting systems to ensure proactive incident and security event management. Evaluate and integrate new observability tools as needed. Automation & Tooling: Automate repetitive tasks to improve efficiency and reduce human error. Build and maintain internal tools that support engineering productivity and security compliance. Champion Infrastructure as Code (IaC) practices using tools like Terraform or ARM templates. Cloud Infrastructure Management: Manage and optimise services across AWS and Azure environments. Ensure scalability, resilience, and security of service-based architectures. Implement cost management strategies to optimise cloud spend without compromising performance or security. Incident Response & Root Cause Analysis: Lead incident response efforts, including security incidents, and conduct post-mortem reviews. Drive continuous improvement through lessons learned and preventive measures. Skills & experience Proven experience in AWS and Azure cloud environments. Strong background in CI/CD tools (e.g., Azure DevOps, Pipelines, GitHub Actions, Jenkins). Expertise in monitoring and observability platforms (e.g., Prometheus, Grafana, Datadog). Proficiency in scripting and automation (Python, Bash, PowerShell). Familiarity with containerisation and orchestration (Docker, Kubernetes). Solid understanding of networking, security, and cost optimisation in cloud environments. Knowledge of cybersecurity principles, secure coding practices, and compliance frameworks. A problem-solver with a proactive mindset. Comfortable working in fast-paced, evolving environments. Strong communicator who can bridge gaps between operations, development, and security teams. Passionate about automation, scalability, cost efficiency, and security. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself. To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here's what you'll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

A strategic Head of Finance & Infrastructure role combining hands-on financial leadership with oversight of key internal support functions. Ideal for someone passionate about using their expertise to strengthen a charity that delivers life-changing support across the UK. Client Details This role sits within a long-established, highly respected York-based charity dedicated to improving the lives of people and those around them. Operating independently within a wider national network, they have a strong reputation, a compassionate team and a clear mission to create a community where everyone can live with dignity, opportunity and meaningful support. Description Key Responsibilities Finance Leadership (c.60%) Lead budgeting, forecasting, cashflow and long-term financial planning. Produce accurate monthly management accounts, balance sheet analysis and year-end statutory accounts. Oversee VAT, Gift Aid, procurement, reserves, audit and compliance processes. Provide financial modelling, costing, risk analysis and support for tenders, funding bids and service development. Lead payroll and ensure timely payments to staff, HMRC and pension providers. Support and train non-finance managers in budget ownership and financial literacy. Infrastructure Leadership (c.30%) Oversee estates, health & safety, ICT, information governance and data/reporting functions. Ensure compliant, safe and fit-for-purpose premises and digital systems. Lead organisational risk management and business continuity planning. Champion environmental sustainability and continuous improvement. Leadership & Strategic Contribution (c.10%) Act as a key member of the Senior Leadership Team. Present reports to committees and the Board. Drive policy, quality, compliance and organisational insight initiatives. Profile You'll be an experienced finance leader with strong management accounting skills and the ability to produce and interpret high-quality financial information. You'll be confident leading teams, improving processes and supporting colleagues across the organisation. Strong communication, stakeholder engagement, organisational skills and a collaborative approach are essential. Charity experience is helpful but not required - what matters most is your commitment, professionalism and desire to make a real social impact. Job Offer Salary: £39,527 (FTE) Full-time, permanent role (35 hours) with flexibility Hybrid working - York office + home Opportunity to lead finance and infrastructure for a respected, values-driven charity A genuinely meaningful leadership role with visible community impact Supportive CEO, committed Board and passionate team Clear strategic priorities and the chance to shape future direction 5 weeks + 1 day annual leave, plus bank holidays The opportunity to directly improve the lives of older people across York

Infrastructure Engineers (DV Security Clearance ) Position Description At CGI, we partner with Defence clients to deliver critical data exploitation capabilities that strengthen national security and enable smarter, faster decision-making. As an Infrastructure Engineer, you will play a pivotal role in shaping and supporting secure, resilient platforms while guiding the migration of legacy services to MOD core cloud infrastructure. Working alongside senior client stakeholders, you will provide trusted technical insight, mitigate risk, and drive value across complex programmes. We empower you to take ownership of high-impact challenges, bring fresh thinking to complex problems, and collaborate within a supportive, expert-led environment where your contribution directly influences mission success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Your future duties and responsibilities In this role, you will act as a trusted technical advisor within a client-side Defence environment, providing infrastructure expertise that ensures the successful delivery of secure, mission-critical capabilities. You will support legacy platforms while enabling their migration to MOD core cloud infrastructure, helping to reduce risk and improve long-term resilience. Working closely with project managers, architects, cyber security specialists and service delivery teams, you will bring clarity to complex technical challenges and ensure engineering coherence across Agile delivery teams. You will take ownership of technical assurance activities, working with the client assurance lead to manage JSP 453 controls and support DEAB approvals, including achieving the appropriate authority to process. By collaborating with solution suppliers and senior stakeholders, you will drive value for money, unblock delivery challenges, and contribute to PI Planning to align infrastructure outcomes with programme objectives. Provide & Advise: Deliver expert technical insight to client stakeholders across infrastructure, cloud migration and legacy support Mitigate & Assure: Identify and resolve technical risks, leading JSP 453 control activities to support approvals and accreditation Collaborate & Align: Work with architects, Scrum Masters and suppliers to ensure engineering coherence across Agile teams Enable & Migrate: Support transition from legacy platforms to MOD core cloud infrastructure Engage & Influence: Contribute to PI Planning and proactively engage stakeholders to drive successful delivery Required qualifications to be successful in this role To succeed, you will bring strong infrastructure engineering experience within secure or Defence environments, combined with proven consultancy skills and the ability to engage confidently with senior stakeholders. You will be comfortable navigating complex governance frameworks, supporting assurance processes, and influencing multidisciplinary teams to achieve shared outcomes. You should have strong experience in infrastructure engineering, ideally within MOD or secure government environments Proven knowledge of cloud migration and legacy platform support Experience working with assurance frameworks such as JSP 453 and supporting ATO/AtT/iATO processes Excellent verbal and written communication skills Demonstrated ability in conflict resolution and stakeholder management Strong team collaboration skills across technical and non-technical audiences Proactive engagement style with multiple stakeholders DV clearance (preferred) or willingness to undergo high-level clearance; must be a sole UK national and passport holder Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Location Bristol About the job Job summary We're looking for a Senior Delivery Manager to lead complex digital projects that improve how people experience the planning system. You'll work with multidisciplinary teams to deliver high quality digital products and help us shape modern, user centred services across the Planning Inspectorate. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Delivery Manager, you'll guide the delivery of digital products from initial discovery through to live service. You'll work with product owners, software engineers, testers and other specialists to understand user needs, plan delivery, and maintain momentum across multiple workstreams. You'll build strong relationships with stakeholders, support your team to remove blockers, and ensure delivery remains aligned to technical, security and organisational requirements. You'll also mentor Delivery Managers and contribute to continuous improvement across the wider Digital & Data function. Your responsibilities will include: Leading the end to end delivery of complex digital projects, ensuring progress against agreed time, cost and quality expectations. Supporting multidisciplinary teams to deliver user focused products and enhancements. Managing risks, issues, dependencies and change using appropriate digital delivery tools and processes. Facilitating agile ceremonies, tracking delivery metrics, and resolving blockers. Working with architecture, infrastructure and security teams to ensure designs meet organisational standards. Planning releases into production, including go/no go reviews and transition into live service. Monitoring and forecasting budgets, resources and delivery plans. Building effective stakeholder relationships and ensuring clear, accessible communication. Coaching and supporting Delivery Managers to develop their practice. Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest This role is being advertised at SEO grade with a starting salary of £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available. Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview. Person specification Essential Criteria In depth understanding of the full Software Delivery Lifecycle. Experience delivering digital products using agile and/or Waterfall approaches. Practical experience of agile delivery management (lead sift criteria) Experience managing delivery across a suite of digital products. A proven ability to clearly communicate technical and complex matters to different audiences. Experience using development methodologies such as Agile or RUP. Demonstratable awareness of digital security standards. Success Profiles - Behaviours (assessed at sift and Interview) Communicating and Influencing Delivering at Pace Managing a Quality Service Seeing the Big Picture Experience (assessed at interview) Evidence of delivering digital products across the full lifecycle. Practical experience of agile delivery management. Experience working with multidisciplinary teams to deliver technical solutions. Ability to communicate complex information clearly. Technical (assessed at interview) A Jira board activity will test your ability to interpret delivery information and discuss priorities, risks and next steps. For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Location Glasgow, Newcastle-upon-Tyne About the job Job summary The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. We are looking for an experienced Lead Technical Architect who can blend knowledge of Data Platforms with data security, governance and strategic thinking. You will be confident at working in a complex and pressured data delivery environment across products where you'll be supporting the strategic objective of IBCA to pay compensation to those impacted by the infected blood scandal seamlessly. You will collaborate across the architecture function in data and digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role will shape and support the development of safe and secure data solutions that provide a single source of truth for those going through their compensation journey. Successful applicants will join the Civil Service Pension Scheme. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA's work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description As a Lead Technical Architect (Solutions) you will work on multiple projects across the data delivery programme on problems that require broad architectural thinking. This post is within a data delivery setting, especially one focussed on AWS, Quantexa and Databricks. You will: Be responsible for leading the technical solution design of data systems and services, justifying and communicating design decisions; Assure data services and system quality, ensuring the technical work fits into the data platform and wider IBCA technology strategy; Drive continuous improvement in system reliability, performance, and security; Regularly collaborate and find agreement with senior stakeholders, providing direction and challenge; Be proactive in working with Product Managers and Engineers to identify problems and translating these into scalable technical solutions; Participate in architecture reviews, and technical workshops. Responsibilities Secure Cloud & Platform Architecture (AWS Focus): You will lead and optimise the design of resilient, high-availability AWS environments, ensuring that every infrastructure component is built with a "security-by-design" approach to protect against evolving threats; Architecture Patterns & Standards: You will establish and uphold the technical standards for the organisation, creating reusable patterns and governance frameworks that ensure consistency and quality across all engineering squads; Comprehensive Data Management Design: This involves architecting the end-to-end lifecycle of data systems and services, ensuring the underlying infrastructure supports high-performance analytics and robust data sovereignty; Digital Service Integration & API Management: You will oversee the connectivity of modern digital services by designing scalable API layers and integration strategies that allow internal and external systems to communicate securely and efficiently; Agile Delivery & Stakeholder Translation: You will bridge the gap between complex technical roadmaps and strategic business goals, communicating technical trade-offs to non-technical stakeholders to ensure smooth, iterative delivery. Person specification Essential Architecture design of highly scalable and secure Data Platforms hosted on AWS. This includes expertise in configuring and integrating data management systems like Databricks and Quantexa; Architecture design informed through use of principles, patterns, technical radars, practices and standards; Data Storage Design & Management - expertise across diverse storage technologies including SQL, NoSQL and Data Lakehouse; Data Architecture Design - Data Modelling (conceptual to physical), Master Data Management (MDM), Metadata Management, Data Lineage and Data Governance; API Management - designing and implementing robust integration patterns (including end-to-end secure API management and gateways) that reliably connect Data Platforms to wider digital services and consuming tech systems; Service Architecture Design - monitoring, logging and observability including patching, business continuity and disaster recovery; Experience of working within and across product teams within Agile environments throughout the full delivery lifecycle of inception to go-live; Translating business requirements into tangible, compliant, technical solutions with traceability to the user value that can be demonstrated to stakeholders. Desirable You will have experience of working on architecture design for the Quantexa Decision Intelligence Platform; Security Architecture Design - Data Security, Identity & Access Management, Cloud Security, Network Security and DevSecOps; Strong knowledge of DevOps practices and Infrastructure-as-Code.

Schools shape young minds and build foundations for the future. Yet the education sector faces immense pressures. Overworked teachers, endless administrative tasks, and the constant need to do more with less. As a Technical Product Manager for this EdTech company, you'll play a crucial part in alleviating these pressures for schools. You'll help to manage the product roadmap for the internal developer ecosystem which will help to free teachers and school staff to focus on what truly matters - fostering a learning environment that achieves great outcomes for all students. About the Job: Working in the Engineering team you will understand developer pain points, define requirements for a seamless 'Golden Path' to production and work with various teams to ensure their high quality features are added to the product pipeline. You will take responsibility for User Discovery, AI Adoption for efficiency and Governance and Standards. This position will also look to improve predictability and flow in Engineering teams and take ownership of the product platform that developers are using. About You: You're an experienced Technuical Product Manager with experience in high scale SaaS environment. You will be an AI Ethusiast and early adopter with an inquiring mind to problem solve using the latest tools. With excellent leadership, analytical, decision-making, and communication abilities, you thrive in fast-paced environments and can prioritise effectively. In particular, you'll need: Proven track record in Technical Product Management A background working as a Developer before you became a Product Manager Excellent stakeholder management skills Knowledge of DevOps/Infrastructure as a code would be beneficial for discussions with Engineering teams. This position is fully remote.

Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary The Test Engineer plays a critical role in ensuring the reliability, quality and performance of the NCA's technical solutions. They will apply a strong understanding of modern testing practices to validate systems across complex business operations, projects and programmes. The role requires an ability to design and execute effective test strategies, identify defects and performance issues, and provide clear, evidence based assurance to stakeholders. Working closely with developers, analysts and delivery teams, the Test Engineer will help ensure that services are robust, secure and meet operational needs, while continuously improving test processes and advocating for quality throughout the delivery lifecycle. Job description As a Test Engineer, you will be responsible for assuring the quality, reliability and performance of tooling and capabilities delivered across Tier 1 and Tier 2. You will work within defined quality and performance strategies, ensuring all testing activity is completed within agreed timescales, budgets and standards, and that outcomes meet or exceed stakeholder expectations. You will apply a demonstrable understanding of IT solution architecture - including GUIs, operating systems, databases, hardware and input devices, networks and security components, applications and services - to shape test strategies, approaches and detailed plans. This technical insight will guide the Quality and Performance team and ensure testing is risk based, robust and aligned to the Agency's operational needs. A key part of the role is building strong relationships across the Agency and with wider stakeholders. You will work closely with these partners to ensure products, tooling and services are aligned to the appropriate standards, fully assured and able to support the NCA's broader digital and operational objectives. This role aligns to Test Engineer in the Government Digital and Data Profession Capability Framework - Test engineer - Government Digital and Data Profession Capability Framework Duties and Responsbilities Test Improvement, Optimisation and Strategy - Help deliver the ongoing improvement and optimisation of testing practices, ensuring test environments, techniques and approaches are fit for purpose. Design, build, maintain and execute high quality functional and non functional tests that align to user needs and system requirements. Develop, maintain and apply key test artefacts, including Quality and Performance Test Strategies and Test Plans, while proactively identifying opportunities to enhance the end to end test process. Risk Management and Quality Assurance - Identify, document and manage testing related risks and issues, putting appropriate mitigations in place and escalating to the Test Manager where necessary to avoid delivery impacts. Make informed, context aware decisions relating to testing activities within the delivery environment, ensuring quality assurance remains robust and aligned to programme objectives. Test Execution, Data and Automation - Manage and deliver functional and non functional test activities, using a broad range of testing techniques to assure performance, quality and reliability. Create, manage and maintain test data, and support the development, enhancement and use of automation frameworks and scripts. Complete test work, provide feedback to team members, and collect testing metrics and statistics to support clear, evidence based reporting. Stakeholder Collaboration - Work collaboratively with internal and external stakeholders to ensure testing activities support high quality delivery aligned to organisational standards. Person specification Communication and Stakeholder Engagement - Communicate effectively with both technical and non technical stakeholders, including gathering non functional requirements and clearly articulating complex risks or issues to senior audiences. Apply critical thinking and ask insightful questions to ensure requirements, processes and deliverables are fully understood. Present findings, risks and recommendations clearly to wider teams, ensuring shared understanding and informed decision making. Test Analysis, Design and Execution - Conduct investigative work to understand problems, inefficiencies and opportunities within existing processes. Collect, analyse and interpret complex or conflicting information to propose practical, evidence based solutions. Design and execute tests across all phases - functional, non functional and User Acceptance Testing - ensuring coverage aligns to user needs and requirements. Apply Specification by Example and similar techniques to support requirement clarity and testability. Test Planning, Quality Assurance and Continuous Improvement - Develop and maintain robust quality practices, advocating accountable quality throughout the delivery lifecycle. Verify that the right work is being undertaken (Verification) and validate that it has been completed correctly (Validation). Put measures in place to monitor and improve quality outcomes, promoting consistency of approach across teams. Provide supportive but assertive challenge to ensure quality standards are upheld and embedded. Test Engineering and Technical Practice - Apply modern test engineering practices, including source control, CI/CD pipelines and automated testing approaches. Integrate and execute tests within continuous delivery environments to enable rapid feedback loops. Demonstrate experience in planning and managing tests across multiple phases, including User Acceptance Testing and performance testing. Contribute to automation framework development and the improvement of engineering standards. Requirements, Data and Technical Understanding - Understand and apply requirements engineering principles to support the creation, clarification and validation of deliverables. Validate requirements to ensure solutions meet operational, business and technical needs. Demonstrate knowledge of data solutions in cloud and on premise environments, including data exploitation tooling and platforms.

Location Belfast, Birmingham, Bristol, Leicester, London, Normanton (Calder), Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Have you got the skills and experience to set the vision and strategy for service management, within a complex organisation? If so, continue reading to find out more about this fantastic opportunity to join the National Crime Agency (NCA) as it continues its digital and technology transformation. This is a critical, high impact, leadership role within the Digital, Data and Technology Enterprise Services function. At the heart of delivering and managing a complex technology estate with a strong focus on service, delivery and innovation, this leadership role will ensure operational excellence, service readiness, continuous improvement, user centricity, and importantly, alignment with our strategic objectives and vision. You will act as a role model to create a high performing, service driven and customer centric division. You will be accountable for delivering high-quality, customer-focused IT services working with partners and suppliers including service desk operations, corporate IT services, incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role links to the Service owner - Government Digital and Data Profession Capability Framework Job description As Head of IT Service Management - IT Operations, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. You will ensure the provision of the organisational IT is well maintained, up to date, and secure. This is a 24-hour operation, working 7 days a week, 365 days a year. You will work with suppliers to ensure our services are reliable, with high levels of availability, and affordable within our financial budgets. The team manages the movement of new services as they go live to users across the estate. The team also manage the performance of our suppliers in the daily provision of Services. Duties and Responsibilities Leadership - Lead and manage the IT Operations teams, making sure Service Level Agreements (SLA) and Operational Level Agreements (OLA) are in place and compliant, driving service continuity for a technology estate that is complex and includes significant proportion of legacy (technical debt). Delivering Service Excellence - Design, own and oversee incident and problem management, service improvement initiatives, change management processes and performance reporting to enable data driven decisions to achieve service excellence. Lead organisational changes - To become more digitally enabled, embedding agile ways of working alongside the management of legacy Technology and modern products & platforms including new functionality while protecting the integrity of existing service Stakeholder Management - Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services, collaborating with stakeholders to align IT services with business needs. Lead, coach, and develop the IT Operations teams - To achieve higher performance, continuous improvement, driving digital adoption that balances legacy and agile approaches with a customer centric mindset and culture. Person specification Leadership - Highly engaging and service driven leader able to build trust and provide clear direction at a senior level within a complex, technology driven organisation. Proven leader of high performing teams, applying industry standards and best practice to continually improve services and deliver organisational value. Effective team leader with the ability to see the bigger picture, make sound decisions, and drive continuous improvement while maintaining high performance. Operational and Service Excellence - Strong understanding of IT services, products, tools, methods, procedures and software used in the delivery and management of modern IT environments. Demonstrated ability to improve performance, drive service delivery excellence and lead turnaround activity in challenging or fast moving environments. Skilled service manager with a strong customer and end user focus, able to simplify processes and deliver efficiencies, particularly in complex or legacy IT environments. Stakeholder Engagement and Communication - Excellent stakeholder engagement skills, able to work credibly with technology experts, senior leaders, customers and end users. Strong communicator with the ability to influence, gain buy in and adapt messaging for diverse audiences in high pressure or complex contexts. Agile and Multi Disciplinary Team Working - Experienced in agile ways of working, enabling multi disciplinary teams to work flexibly and meet delivery standards. Proven ability to coordinate diverse skill sets and bring teams together to achieve effective delivery under tight or shifting timelines. Qualifications ITIL 4 Foundation qualification