Canvas Reply is hiring a Senior ICT Infrastructure Engineer to own engineering, architecture and governance of UK ICT platforms, especially Microsoft 365, Intune, Entra ID and security tooling. You will deliver hands-on 1st-3rd line support, advanced incident resolution and security-focused configuration in a government/defence context. You will drive automation using PowerShell, Graph API and Terraform, ensuring compliance with ISO 27001, GDPR and Cyber Essentials while mentoring junior team
22/07/2026
Full time
Canvas Reply is hiring a Senior ICT Infrastructure Engineer to own engineering, architecture and governance of UK ICT platforms, especially Microsoft 365, Intune, Entra ID and security tooling. You will deliver hands-on 1st-3rd line support, advanced incident resolution and security-focused configuration in a government/defence context. You will drive automation using PowerShell, Graph API and Terraform, ensuring compliance with ISO 27001, GDPR and Cyber Essentials while mentoring junior team
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practise what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like. THE ROLE: IT Operations Manager NexGen Cloud is growing - offices in London and Marbella, more to come - and our internal IT environment needs to scale with us. Right now, the systems, tooling, and workflows that the whole business relies on need an owner: someone who'll keep everything running reliably, build the automation that eliminates friction, and work closely with our security function to make sure access controls and configuration standards are consistently maintained. This is a hands on individual contributor role. You won't be managing a team - you'll be managing the environment. That means owning Microsoft 365 end to end, running the device fleet across multiple offices, administering our SaaS stack, and building and maintaining the workflows that keep operational processes moving. You'll be the person the whole company turns to when something breaks - and the person who makes sure it breaks less often over time. WHAT YOU'LL BE DOING: Own the Microsoft 365 environment - Entra ID, Intune, Exchange Online, SharePoint, Teams - and keep it reliable, well configured, and properly documented. Manage the full lifecycle of our device fleet across London, Marbella, and future sites: procurement, deployment, patching, and retirement. Administer our SaaS platforms - Atlassian, Slack, Zoom, HubSpot - keeping access, licensing, and integrations in order. Build and maintain workflow automation in Power Automate, including the IT mechanics of onboarding and off boarding. Serve as the primary IT support contact across all offices, resolving issues quickly and keeping end users informed. Work closely with the Security Operations Engineer to implement and maintain access controls and configuration standards, and to escalate security relevant events promptly. Manage IT vendors and procurement, holding suppliers to their SLAs and keeping licence renewals and contracts on track. ABOUT YOU: We're more interested in how you think and work than in a perfect CV. You'll likely bring: 5+ years of hands on Microsoft 365 administration - Entra ID, Intune, Exchange Online, SharePoint, and Teams. Solid experience with Microsoft Power Automate and SharePoint based workflow automation. Experience managing a corporate device fleet across Windows and macOS using Intune or equivalent MDM. Proficiency in SaaS administration, particularly Atlassian (Jira and Confluence) and Slack. Experience supporting end users across multiple offices or a distributed environment. Strong troubleshooting instincts and the ability to manage competing priorities without losing grip on the detail. Willingness to travel periodically between our London and Marbella offices. Nice to Have PowerShell or scripting experience for automation and administration tasks. Familiarity with information security principles and working alongside a security function. Experience administering HubSpot or equivalent CRM platforms. Microsoft certifications (M365 Fundamentals, Endpoint Administrator, or equivalent). Background in a high growth technology company or scale up. WHAT WE OFFER: Competitive salary and annual discretionary bonus scheme. 25 days of holiday, plus public holidays. Flexible working arrangements (remote or hybrid, depending on role and location). Real ownership and autonomy, with the trust to take initiative and experiment. The opportunity to make a visible, meaningful impact as we scale. Clear career progression and growth opportunities in a fast growing company. A collaborative, international culture built on trust, transparency, and ownership. The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission driven colleagues. MORE INFORMATION Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases, and exciting news in the neocloud space.
20/07/2026
Full time
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practise what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like. THE ROLE: IT Operations Manager NexGen Cloud is growing - offices in London and Marbella, more to come - and our internal IT environment needs to scale with us. Right now, the systems, tooling, and workflows that the whole business relies on need an owner: someone who'll keep everything running reliably, build the automation that eliminates friction, and work closely with our security function to make sure access controls and configuration standards are consistently maintained. This is a hands on individual contributor role. You won't be managing a team - you'll be managing the environment. That means owning Microsoft 365 end to end, running the device fleet across multiple offices, administering our SaaS stack, and building and maintaining the workflows that keep operational processes moving. You'll be the person the whole company turns to when something breaks - and the person who makes sure it breaks less often over time. WHAT YOU'LL BE DOING: Own the Microsoft 365 environment - Entra ID, Intune, Exchange Online, SharePoint, Teams - and keep it reliable, well configured, and properly documented. Manage the full lifecycle of our device fleet across London, Marbella, and future sites: procurement, deployment, patching, and retirement. Administer our SaaS platforms - Atlassian, Slack, Zoom, HubSpot - keeping access, licensing, and integrations in order. Build and maintain workflow automation in Power Automate, including the IT mechanics of onboarding and off boarding. Serve as the primary IT support contact across all offices, resolving issues quickly and keeping end users informed. Work closely with the Security Operations Engineer to implement and maintain access controls and configuration standards, and to escalate security relevant events promptly. Manage IT vendors and procurement, holding suppliers to their SLAs and keeping licence renewals and contracts on track. ABOUT YOU: We're more interested in how you think and work than in a perfect CV. You'll likely bring: 5+ years of hands on Microsoft 365 administration - Entra ID, Intune, Exchange Online, SharePoint, and Teams. Solid experience with Microsoft Power Automate and SharePoint based workflow automation. Experience managing a corporate device fleet across Windows and macOS using Intune or equivalent MDM. Proficiency in SaaS administration, particularly Atlassian (Jira and Confluence) and Slack. Experience supporting end users across multiple offices or a distributed environment. Strong troubleshooting instincts and the ability to manage competing priorities without losing grip on the detail. Willingness to travel periodically between our London and Marbella offices. Nice to Have PowerShell or scripting experience for automation and administration tasks. Familiarity with information security principles and working alongside a security function. Experience administering HubSpot or equivalent CRM platforms. Microsoft certifications (M365 Fundamentals, Endpoint Administrator, or equivalent). Background in a high growth technology company or scale up. WHAT WE OFFER: Competitive salary and annual discretionary bonus scheme. 25 days of holiday, plus public holidays. Flexible working arrangements (remote or hybrid, depending on role and location). Real ownership and autonomy, with the trust to take initiative and experiment. The opportunity to make a visible, meaningful impact as we scale. Clear career progression and growth opportunities in a fast growing company. A collaborative, international culture built on trust, transparency, and ownership. The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission driven colleagues. MORE INFORMATION Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases, and exciting news in the neocloud space.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
17/07/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Location: On site / Mallusk Rd, Newtownabbey BT36 4PP, UK job type: Permanent / Full-time Sector and subsector: IT Other Annual Salary range:from £ 70,000.00 to £ 70,000.00 Wilsons Auctions is the largest independently owned auction house operating across the UK and Ireland. With a network of 10 centres, we continue to grow and are currently seeking to fill the exciting role of Senior Software Engineer. This role can be based at our regional offices in Belfast, Glasgow, Newcastle, or Dublin. About the role Gavel is our enterprise-grade, end-to-end auction platform that powers both internal operations and the public-facing auction website. It has been built as a modern TypeScript solution using a Node.js backend API with NestJS, a React administrative portal, and a Next.js customer-facing website. The product is hosted on a contemporary AWS cloud architecture using infrastructure as code via AWS CDK, with scalable services, managed data storage, content delivery, real-time capabilities and observability built in. You'll be responsible for ongoing development, bug fixes and iterative enhancements across the API, admin portal and customer website, while continuing to evolve the platform using current engineering practices and AI-enabled delivery methods. Collaboration & knowledge transfer (first phase) Initially, you will work in close partnership with our third-party supplier that currently supports and contributes to the Gavel platform's development. You will also establish hardware, software and processes within Wilsons Auctions to allow us to operate independently of our current supplier. This collaboration will continues until the internal team has acquired sufficient system knowledge to take full ownership. You'll help facilitate structured knowledge transfer, align ways of working, and progressively reduce external dependency. Key responsibilities Deliver feature improvements, new features and bug fixes across the Gavel monorepo, including the Node.js/NestJS backend API, React admin portal and Next.js public website, with a focus on reliability, accessibility, performance and maintainability. Maintain and evolve the backend API, developed using Node.js, NestJS and TypeORM, alongside the Aurora MySQL Serverless v2 schema and migrations; ensure data integrity, robust API design and query performance at scale. Enhance the Next.js website for SEO, Core Web Vitals and fast content delivery using CloudFront and optimised media pipelines. Build real-time auction capabilities (e.g., Socket.IO or AppSync) and maintain robust search experiences via OpenSearch. Own integrations end-to-end: implement, monitor and harden connections with Reapit, CAP HPI, Experian, Cartel, AuthiPay, Prommt, NextGear, Impel, AIB, HMRC VAT Lookup, Google Places, Barcode Lookup, Credas, AWS Rekognition, AWS SES, and Campaign Manager (among others). Operate what you build: instrument, monitor and tune services using CloudWatch, optimisation in OpenSearch, and caching via ElastiCache/Redis. Contribute to CI/CD and IaC: write automated tests, maintain pipelines (GitLab, CodeBuild/CodeDeploy), and update infrastructure through AWS CDK. Champion security: apply best practices around Cognito (incl. M365 federation), IAM least-privilege, encryption with KMS, WAF, secrets management and auditable changes. Apply AI Product Development Lifecycle (AI PDLC) best practices for future product development, using Claude Code to support structured requirements analysis, solution design, implementation, automated testing, code review, documentation and safe release planning. Collaborate cross-functionally with Product, Ops and Support to triage issues, scope work, and deliver incremental value safely and predictably. Technical environment Data & messaging: Aurora MySQL Serverless v2 (RDS), TypeORM migrations, ElastiCache/Redis, Bull queues. Search & real-time: OpenSearch; Socket.IO and AWS AppSync for live updates and bidding. Auth & security: AWS Cognito (incl. M365 federation), IAM, KMS, WAF, Secrets Manager. CI/CD, IaC & AI-enabled delivery: GitLab CI, CodeBuild/CodeDeploy, AWS CDK (TypeScript), Claude Code and AI PDLC practices for planning, coding, testing, review and documentation. Skills & Experience Must-have 5+ years of proven experience with TypeScript services, Node.js/NestJS backend APIs and modern React/Next.js front-ends. Strong practical experience using AI-assisted development workflows, ideally including Claude Code, with the discipline to apply AI PDLC best practices across analysis, implementation, testing, review and documentation. Strong MySQL fundamentals (schema design, indexing, performance) and ORM migrations (TypeORM). Production experience on AWS (S3, CloudFront, EC2/ECS, RDS/Aurora, ElastiCache, Cognito) and IaC (CDK). Integrating third-party APIs (REST/SOAP), webhooks and payment/KYC flows. Testing mindset (unit, integration, E2E) and CI/CD automation. Security awareness (MFA, JWT, sanitisation, least privilege). Nice-to-have Real-time systems (Socket.IO, AppSync) and eventing patterns for high-traffic auctions. Search relevance and indexing pipelines (OpenSearch). Experience with the Acorn ecosystem. SEO and web-vitals optimisation for Next.js at scale. How we work Environments: Production, Staging, UAT, Test; non-prod is cost-optimised (right-sized services, schedules). Observability: CloudWatch dashboards & alerts; optional X-Ray for traces. Modern cloud hosting: the platform is deployed on current AWS managed services with infrastructure defined through AWS CDK, supporting scalability, secure release processes, resilient content delivery and cost-optimised non-production environments. Security by design: VPC isolation, WAF, KMS encryption at rest/in transit, Secrets Manager; comprehensive audit trails. Collaboration with supplier: embedded ways of working, shared backlogs, code reviews and documentation focused on handover readiness (knowledge-capture checklists, run-books). AI PDLC going forward: future Gavel development will use Claude Code as part of a controlled AI-assisted engineering process, with human review, traceable decisions, automated testing, security checks and documentation embedded throughout the delivery lifecycle. Equal opportunities At Wilsons Auctions, we embrace diversity and equal opportunity. We welcome candidates from all backgrounds and are committed to fostering an inclusive, friendly workplace that values the unique skills and perspectives each individual brings. Why work at Wilsons Auctions? Wilsons Auctions is committed to providing first-rate sales and services to both buyers and sellers through a professional and personal approach, backed by the latest technological advances and industry trends. The business is a unique example of local owner managed success at scale in the auction industry. You will have the opportunity to directly shape the future of the business with direct access to key decision makers and a flat approval process for good ideas. Additional holidays based on length of service Opportunity for advancements Mental health first aid access Employee recognition programme Length of service bonus Retirement bonus Full uniform provided Paid eye examinations Learn more about Wilsons Auctions. Hours of Work: Monday to Friday 9:00am-5:30pm Wilsons Auctions reserves the right to apply desirable criteria for shortlisting purposes in the event of high volume of applications.
16/07/2026
Full time
Location: On site / Mallusk Rd, Newtownabbey BT36 4PP, UK job type: Permanent / Full-time Sector and subsector: IT Other Annual Salary range:from £ 70,000.00 to £ 70,000.00 Wilsons Auctions is the largest independently owned auction house operating across the UK and Ireland. With a network of 10 centres, we continue to grow and are currently seeking to fill the exciting role of Senior Software Engineer. This role can be based at our regional offices in Belfast, Glasgow, Newcastle, or Dublin. About the role Gavel is our enterprise-grade, end-to-end auction platform that powers both internal operations and the public-facing auction website. It has been built as a modern TypeScript solution using a Node.js backend API with NestJS, a React administrative portal, and a Next.js customer-facing website. The product is hosted on a contemporary AWS cloud architecture using infrastructure as code via AWS CDK, with scalable services, managed data storage, content delivery, real-time capabilities and observability built in. You'll be responsible for ongoing development, bug fixes and iterative enhancements across the API, admin portal and customer website, while continuing to evolve the platform using current engineering practices and AI-enabled delivery methods. Collaboration & knowledge transfer (first phase) Initially, you will work in close partnership with our third-party supplier that currently supports and contributes to the Gavel platform's development. You will also establish hardware, software and processes within Wilsons Auctions to allow us to operate independently of our current supplier. This collaboration will continues until the internal team has acquired sufficient system knowledge to take full ownership. You'll help facilitate structured knowledge transfer, align ways of working, and progressively reduce external dependency. Key responsibilities Deliver feature improvements, new features and bug fixes across the Gavel monorepo, including the Node.js/NestJS backend API, React admin portal and Next.js public website, with a focus on reliability, accessibility, performance and maintainability. Maintain and evolve the backend API, developed using Node.js, NestJS and TypeORM, alongside the Aurora MySQL Serverless v2 schema and migrations; ensure data integrity, robust API design and query performance at scale. Enhance the Next.js website for SEO, Core Web Vitals and fast content delivery using CloudFront and optimised media pipelines. Build real-time auction capabilities (e.g., Socket.IO or AppSync) and maintain robust search experiences via OpenSearch. Own integrations end-to-end: implement, monitor and harden connections with Reapit, CAP HPI, Experian, Cartel, AuthiPay, Prommt, NextGear, Impel, AIB, HMRC VAT Lookup, Google Places, Barcode Lookup, Credas, AWS Rekognition, AWS SES, and Campaign Manager (among others). Operate what you build: instrument, monitor and tune services using CloudWatch, optimisation in OpenSearch, and caching via ElastiCache/Redis. Contribute to CI/CD and IaC: write automated tests, maintain pipelines (GitLab, CodeBuild/CodeDeploy), and update infrastructure through AWS CDK. Champion security: apply best practices around Cognito (incl. M365 federation), IAM least-privilege, encryption with KMS, WAF, secrets management and auditable changes. Apply AI Product Development Lifecycle (AI PDLC) best practices for future product development, using Claude Code to support structured requirements analysis, solution design, implementation, automated testing, code review, documentation and safe release planning. Collaborate cross-functionally with Product, Ops and Support to triage issues, scope work, and deliver incremental value safely and predictably. Technical environment Data & messaging: Aurora MySQL Serverless v2 (RDS), TypeORM migrations, ElastiCache/Redis, Bull queues. Search & real-time: OpenSearch; Socket.IO and AWS AppSync for live updates and bidding. Auth & security: AWS Cognito (incl. M365 federation), IAM, KMS, WAF, Secrets Manager. CI/CD, IaC & AI-enabled delivery: GitLab CI, CodeBuild/CodeDeploy, AWS CDK (TypeScript), Claude Code and AI PDLC practices for planning, coding, testing, review and documentation. Skills & Experience Must-have 5+ years of proven experience with TypeScript services, Node.js/NestJS backend APIs and modern React/Next.js front-ends. Strong practical experience using AI-assisted development workflows, ideally including Claude Code, with the discipline to apply AI PDLC best practices across analysis, implementation, testing, review and documentation. Strong MySQL fundamentals (schema design, indexing, performance) and ORM migrations (TypeORM). Production experience on AWS (S3, CloudFront, EC2/ECS, RDS/Aurora, ElastiCache, Cognito) and IaC (CDK). Integrating third-party APIs (REST/SOAP), webhooks and payment/KYC flows. Testing mindset (unit, integration, E2E) and CI/CD automation. Security awareness (MFA, JWT, sanitisation, least privilege). Nice-to-have Real-time systems (Socket.IO, AppSync) and eventing patterns for high-traffic auctions. Search relevance and indexing pipelines (OpenSearch). Experience with the Acorn ecosystem. SEO and web-vitals optimisation for Next.js at scale. How we work Environments: Production, Staging, UAT, Test; non-prod is cost-optimised (right-sized services, schedules). Observability: CloudWatch dashboards & alerts; optional X-Ray for traces. Modern cloud hosting: the platform is deployed on current AWS managed services with infrastructure defined through AWS CDK, supporting scalability, secure release processes, resilient content delivery and cost-optimised non-production environments. Security by design: VPC isolation, WAF, KMS encryption at rest/in transit, Secrets Manager; comprehensive audit trails. Collaboration with supplier: embedded ways of working, shared backlogs, code reviews and documentation focused on handover readiness (knowledge-capture checklists, run-books). AI PDLC going forward: future Gavel development will use Claude Code as part of a controlled AI-assisted engineering process, with human review, traceable decisions, automated testing, security checks and documentation embedded throughout the delivery lifecycle. Equal opportunities At Wilsons Auctions, we embrace diversity and equal opportunity. We welcome candidates from all backgrounds and are committed to fostering an inclusive, friendly workplace that values the unique skills and perspectives each individual brings. Why work at Wilsons Auctions? Wilsons Auctions is committed to providing first-rate sales and services to both buyers and sellers through a professional and personal approach, backed by the latest technological advances and industry trends. The business is a unique example of local owner managed success at scale in the auction industry. You will have the opportunity to directly shape the future of the business with direct access to key decision makers and a flat approval process for good ideas. Additional holidays based on length of service Opportunity for advancements Mental health first aid access Employee recognition programme Length of service bonus Retirement bonus Full uniform provided Paid eye examinations Learn more about Wilsons Auctions. Hours of Work: Monday to Friday 9:00am-5:30pm Wilsons Auctions reserves the right to apply desirable criteria for shortlisting purposes in the event of high volume of applications.
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.
16/07/2026
Full time
Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.
Join Avanade's Global Integrated Center of Excellence (ICOE) as a hands on AI Application Architect, helping design intelligent, agentic, cloud native applications. You will apply advanced AI techniques to accelerate every phase of the delivery lifecycle - from analysis and design to build, test, deploy, and operate - driving transformation across complex enterprise landscapes. Role Overview As part of the Application & Infrastructure SME team within the ICOE, you will focus on modern application architecture while pioneering the use of agentic AI in real delivery scenarios. You will collaborate closely with Avanade Regions on both direct and indirect deals, supporting them during solutioning phases as well as during critical delivery phases. Whether modernizing legacy systems or building solutions from scratch, you will apply agentic AI to transform how projects are executed end to end. This is a unique opportunity to influence Avanade's architecture direction, elevate engineering productivity, and lead high impact initiatives across Azure, AWS, and GCP. What you'll do Architect AI powered applications using autonomous and semi autonomous agentic frameworks. Apply AI agents across all delivery phases: analysis, design, build, test, deploy, and operations. Modernise legacy applications using agentic AI for discovery, transformation, and refactoring. Define end to end architectures integrating traditional software, LLMs, vector stores, and orchestration. Drive AI adoption within Avanade Regions, enabling AI driven solution roadmaps. Contribute to solution planning and design across multi disciplinary and multi cloud environments. Develop accelerators, reference architectures, and reusable assets for agentic AI patterns. Guide engineering, data, and DevOps teams on AI automation and pipeline integration. Travel occasionally for high value client engagements. Qualifications 12+ years of experience designing and developing enterprise scale applications. Strong foundation in software engineering including frontend, backend, APIs, data, and cloud architecture. Proven delivery experience applying agentic AI to modernize legacy systems or build new solutions. Hands on expertise with agentic AI frameworks such as AutoGen, Semantic Kernel, LangChain, or equivalents. Ability to apply AI agents across all phases of delivery: requirements, architecture, coding, testing, documentation, and deployment. Experience with LLMs, prompt engineering, RAG, vector databases, and orchestration patterns. Strong Azure expertise preferred, with hands on exposure to AWS and GCP. Experience integrating AI into distributed systems, microservices, APIs, and event driven architectures. DevOps and MLOps experience including CI/CD, IaC, automated testing, observability, and deployment automation. Familiarity with data engineering, ML models, Responsible AI, and enterprise governance. Ability to communicate complex AI concepts to both technical and executive audiences. Cloud, AI engineering, or architecture certifications are a plus. About You Passionate about AI with hands on experience applying agentic patterns in real delivery work. Comfortable working at the intersection of software engineering, AI, cloud, and automation. Clear communicator across technical and non technical stakeholders. Enjoy mentoring teams and raising overall AI engineering maturity. Continuously explore emerging AI frameworks, tools, and architectural approaches. Enjoy Your Career Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years running), with exceptional training (minimum 80 hours annually) and paid certifications. You will have access to global technical communities, a dedicated career advisor, and supportive colleagues who care about your success. Discover more benefits on Avanade's website. Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process. Main Responsibilities You'll participate in both presales and delivery activities. We strongly encourage acquiring experience on the job and use this experience in new proposals. Participate in a cross technical team, with different Avanade Spain areas proposing innovative solutions providing your knowledge and expertise to solve cross technology problems. Apply your expertise in design, propose and defend scalable, high reliable cloud ready solutions based on Azure value and meeting our customer needs. Apply your expertise in technical and consulting knowledge to advise clients on fit for purpose architectures, ensure nonfunctional requirements as well as evolving business needs. Work in projects that utilize Microsoft and latest front end technologies in distributed, highly scalable, robust and responsive architectures. Architect and deploy Azure solutions across the Azure platform using DevSecOps practices with Azure Pipelines or GitHub Actions. Deliver using Agile frameworks, paying special attention to code quality, delivery commitments and team leadership. Role Requirements English oral and written communication. Strong technical writing, presentation and training skills. Technical Requirements Microsoft Intune: Deep hands on experience with device compliance, application deployment, software updates, endpoint protection, and policy management. Device enrolment, corporate and personal BYOD device scenarios, automated provisioning for Windows, iOS, Android, including zero touch enrolments for iOS and Android platforms, web based device enrollment for iOS. Device configuration including creating custom configuration profiles. Shared and Kiosk device scenarios, Windows and mobile device platforms. Certificate deployments, PKCS and SCEP. Deploying VPN, email and Wi Fi profile. Device Compliance, including custom compliance and integration with Defender for Endpoint for device risk, ConfigMgr compliance. Compliance with Conditional Access. Assignment filters for managed apps and devices. Applications, store apps, M365 apps, Edge, LoB and Win32. Integration with Apple Business Manager and Google Play store. Intune Diagnostics. Using KQL to create custom reports from Log Analytics data. Connectors and tokens. Configuration Manager. Managed Google Play. Firmware over the air update. MDT connectors - (Windows Security and awareness of third party capabilities). Certificate connectors. Active Directory. eSIM configuration, awareness of platform specific limitations. Autopilot & Provisioning: Expertise in configuring and validating Windows Autopilot profiles, OEM provisioning, and troubleshooting deployment issues. Experience with all Autopilot deployment scenarios, user driven, pre provisioning, self deploying, Autopilot Reset and Autopilot for existing devices. Enrolment Status Page - configuration and experience troubleshooting.
14/07/2026
Full time
Join Avanade's Global Integrated Center of Excellence (ICOE) as a hands on AI Application Architect, helping design intelligent, agentic, cloud native applications. You will apply advanced AI techniques to accelerate every phase of the delivery lifecycle - from analysis and design to build, test, deploy, and operate - driving transformation across complex enterprise landscapes. Role Overview As part of the Application & Infrastructure SME team within the ICOE, you will focus on modern application architecture while pioneering the use of agentic AI in real delivery scenarios. You will collaborate closely with Avanade Regions on both direct and indirect deals, supporting them during solutioning phases as well as during critical delivery phases. Whether modernizing legacy systems or building solutions from scratch, you will apply agentic AI to transform how projects are executed end to end. This is a unique opportunity to influence Avanade's architecture direction, elevate engineering productivity, and lead high impact initiatives across Azure, AWS, and GCP. What you'll do Architect AI powered applications using autonomous and semi autonomous agentic frameworks. Apply AI agents across all delivery phases: analysis, design, build, test, deploy, and operations. Modernise legacy applications using agentic AI for discovery, transformation, and refactoring. Define end to end architectures integrating traditional software, LLMs, vector stores, and orchestration. Drive AI adoption within Avanade Regions, enabling AI driven solution roadmaps. Contribute to solution planning and design across multi disciplinary and multi cloud environments. Develop accelerators, reference architectures, and reusable assets for agentic AI patterns. Guide engineering, data, and DevOps teams on AI automation and pipeline integration. Travel occasionally for high value client engagements. Qualifications 12+ years of experience designing and developing enterprise scale applications. Strong foundation in software engineering including frontend, backend, APIs, data, and cloud architecture. Proven delivery experience applying agentic AI to modernize legacy systems or build new solutions. Hands on expertise with agentic AI frameworks such as AutoGen, Semantic Kernel, LangChain, or equivalents. Ability to apply AI agents across all phases of delivery: requirements, architecture, coding, testing, documentation, and deployment. Experience with LLMs, prompt engineering, RAG, vector databases, and orchestration patterns. Strong Azure expertise preferred, with hands on exposure to AWS and GCP. Experience integrating AI into distributed systems, microservices, APIs, and event driven architectures. DevOps and MLOps experience including CI/CD, IaC, automated testing, observability, and deployment automation. Familiarity with data engineering, ML models, Responsible AI, and enterprise governance. Ability to communicate complex AI concepts to both technical and executive audiences. Cloud, AI engineering, or architecture certifications are a plus. About You Passionate about AI with hands on experience applying agentic patterns in real delivery work. Comfortable working at the intersection of software engineering, AI, cloud, and automation. Clear communicator across technical and non technical stakeholders. Enjoy mentoring teams and raising overall AI engineering maturity. Continuously explore emerging AI frameworks, tools, and architectural approaches. Enjoy Your Career Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years running), with exceptional training (minimum 80 hours annually) and paid certifications. You will have access to global technical communities, a dedicated career advisor, and supportive colleagues who care about your success. Discover more benefits on Avanade's website. Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process. Main Responsibilities You'll participate in both presales and delivery activities. We strongly encourage acquiring experience on the job and use this experience in new proposals. Participate in a cross technical team, with different Avanade Spain areas proposing innovative solutions providing your knowledge and expertise to solve cross technology problems. Apply your expertise in design, propose and defend scalable, high reliable cloud ready solutions based on Azure value and meeting our customer needs. Apply your expertise in technical and consulting knowledge to advise clients on fit for purpose architectures, ensure nonfunctional requirements as well as evolving business needs. Work in projects that utilize Microsoft and latest front end technologies in distributed, highly scalable, robust and responsive architectures. Architect and deploy Azure solutions across the Azure platform using DevSecOps practices with Azure Pipelines or GitHub Actions. Deliver using Agile frameworks, paying special attention to code quality, delivery commitments and team leadership. Role Requirements English oral and written communication. Strong technical writing, presentation and training skills. Technical Requirements Microsoft Intune: Deep hands on experience with device compliance, application deployment, software updates, endpoint protection, and policy management. Device enrolment, corporate and personal BYOD device scenarios, automated provisioning for Windows, iOS, Android, including zero touch enrolments for iOS and Android platforms, web based device enrollment for iOS. Device configuration including creating custom configuration profiles. Shared and Kiosk device scenarios, Windows and mobile device platforms. Certificate deployments, PKCS and SCEP. Deploying VPN, email and Wi Fi profile. Device Compliance, including custom compliance and integration with Defender for Endpoint for device risk, ConfigMgr compliance. Compliance with Conditional Access. Assignment filters for managed apps and devices. Applications, store apps, M365 apps, Edge, LoB and Win32. Integration with Apple Business Manager and Google Play store. Intune Diagnostics. Using KQL to create custom reports from Log Analytics data. Connectors and tokens. Configuration Manager. Managed Google Play. Firmware over the air update. MDT connectors - (Windows Security and awareness of third party capabilities). Certificate connectors. Active Directory. eSIM configuration, awareness of platform specific limitations. Autopilot & Provisioning: Expertise in configuring and validating Windows Autopilot profiles, OEM provisioning, and troubleshooting deployment issues. Experience with all Autopilot deployment scenarios, user driven, pre provisioning, self deploying, Autopilot Reset and Autopilot for existing devices. Enrolment Status Page - configuration and experience troubleshooting.
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of £30,000 - £35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
14/07/2026
Full time
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of £30,000 - £35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
We are looking for a forward-thinking Modern Workplace Project Engineer to join our growing team. This is a dual-impact role that bridges the gap between high-level project delivery and proactive service excellence. Beyond simply maintaining the status quo, you will lead the charge in designing and implementing secure, scalable Microsoft 365 and Azure environments for our customers. As a strategic pillar of our Managed Services team, your focus will be on continuous improvement: identifying emerging trends to pre-empt issues and ensuring a seamless, high-standard transition of projects into our managed service ecosystem. By leveraging data-driven insights, you will ensure our clients' environments are not just operational, but optimised and future-ready. Day to day responsibilities: Design & Project Delivery Architect & Implement: Lead the end to end delivery of Modern Workplace projects, including M365 migrations, Intune (Endpoint Manager) rollouts and Azure Virtual Desktop (AVD) deployments Security by Design: Implement robust security frameworks using Conditional Access, Defender for Endpoint and Purview to ensure 'Secure by Default' environments. Azure Infrastructure: Design and deploy Azure landing zone, IaaS, PaaS, storage solutions and identity management (Entra ID) Automation: Utilise PowerShell and other appropriate tooling to automate repetitive deployment tasks and ensure consistency across our client base Data-Driven Reviews: Support the Account Management team during Service Reviews by gathering and analysing technical telemetry from M365 and Azure. Capacity Planning: Monitor resource utilisation in Azure to provide clients with accurate scaling recommendations and cost-optimization (FinOps) strategies. Trend Analysis: Identify recurring technical hurdles across our client base and design systemic "permanent fixes" or automation scripts to reduce ticket noise. Reporting: Generate insights on security posture, license utilisation, and hardware lifecycle management. Ideal Candidate Profile Essentials Microsoft 365 Stack: Expert-level knowledge of Exchange Online, SharePoint/OneDrive, Teams, and the Power Platform. Identity & Security: Deep understanding of Entra ID (Azure AD), MFA, Conditional Access, and the Microsoft Defender suite. Endpoint Management: Proven experience with Intune (AutoPilot, Configuration Profiles, Compliance Policies). Azure: Experience with Azure IaaS/PaaS, including networking (vNets, VPNs) and Azure Backup/SR. Scripting: Proficiency in PowerShell for M365 and Azure administration Desirables Experience in a small to mid sized MSP environment. Experience in a similar Professional Services role. Exposure to service reporting, dashboards, or trend analysis, Terraform or ARM templates. Microsoft certifications (or active progress toward them), such as: MS 102 / MS 500, SC 300, AZ 104 and AZ-140 Familiarity in ITIL or managed service frameworks. Soft Skills & Culture Fit Pragmatic, delivery focused, and comfortable wearing multiple hats. Strong problem solver with a structured approach. Customer focused with a service oriented mindset. Able to explain technical concepts clearly to non technical stakeholders. Interested in improving services, not just fixing issues. Able to balance multiple, often conflicting, priorities whilst delivering excellence at pace. Salary & Hours 65,000 Hours: 37.5 Benefits Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Holidays: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year Birthday Leave: An additional paid day to celebrate your birthday with family and friends Healthcare: From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Professional Development: Access to ongoing training and development opportunities to help you grow in your career Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years service Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike Team Building Events: Engage with your colleagues through team-building activities and events.
14/07/2026
Full time
We are looking for a forward-thinking Modern Workplace Project Engineer to join our growing team. This is a dual-impact role that bridges the gap between high-level project delivery and proactive service excellence. Beyond simply maintaining the status quo, you will lead the charge in designing and implementing secure, scalable Microsoft 365 and Azure environments for our customers. As a strategic pillar of our Managed Services team, your focus will be on continuous improvement: identifying emerging trends to pre-empt issues and ensuring a seamless, high-standard transition of projects into our managed service ecosystem. By leveraging data-driven insights, you will ensure our clients' environments are not just operational, but optimised and future-ready. Day to day responsibilities: Design & Project Delivery Architect & Implement: Lead the end to end delivery of Modern Workplace projects, including M365 migrations, Intune (Endpoint Manager) rollouts and Azure Virtual Desktop (AVD) deployments Security by Design: Implement robust security frameworks using Conditional Access, Defender for Endpoint and Purview to ensure 'Secure by Default' environments. Azure Infrastructure: Design and deploy Azure landing zone, IaaS, PaaS, storage solutions and identity management (Entra ID) Automation: Utilise PowerShell and other appropriate tooling to automate repetitive deployment tasks and ensure consistency across our client base Data-Driven Reviews: Support the Account Management team during Service Reviews by gathering and analysing technical telemetry from M365 and Azure. Capacity Planning: Monitor resource utilisation in Azure to provide clients with accurate scaling recommendations and cost-optimization (FinOps) strategies. Trend Analysis: Identify recurring technical hurdles across our client base and design systemic "permanent fixes" or automation scripts to reduce ticket noise. Reporting: Generate insights on security posture, license utilisation, and hardware lifecycle management. Ideal Candidate Profile Essentials Microsoft 365 Stack: Expert-level knowledge of Exchange Online, SharePoint/OneDrive, Teams, and the Power Platform. Identity & Security: Deep understanding of Entra ID (Azure AD), MFA, Conditional Access, and the Microsoft Defender suite. Endpoint Management: Proven experience with Intune (AutoPilot, Configuration Profiles, Compliance Policies). Azure: Experience with Azure IaaS/PaaS, including networking (vNets, VPNs) and Azure Backup/SR. Scripting: Proficiency in PowerShell for M365 and Azure administration Desirables Experience in a small to mid sized MSP environment. Experience in a similar Professional Services role. Exposure to service reporting, dashboards, or trend analysis, Terraform or ARM templates. Microsoft certifications (or active progress toward them), such as: MS 102 / MS 500, SC 300, AZ 104 and AZ-140 Familiarity in ITIL or managed service frameworks. Soft Skills & Culture Fit Pragmatic, delivery focused, and comfortable wearing multiple hats. Strong problem solver with a structured approach. Customer focused with a service oriented mindset. Able to explain technical concepts clearly to non technical stakeholders. Interested in improving services, not just fixing issues. Able to balance multiple, often conflicting, priorities whilst delivering excellence at pace. Salary & Hours 65,000 Hours: 37.5 Benefits Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Holidays: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year Birthday Leave: An additional paid day to celebrate your birthday with family and friends Healthcare: From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Professional Development: Access to ongoing training and development opportunities to help you grow in your career Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years service Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike Team Building Events: Engage with your colleagues through team-building activities and events.
Role overview As a Service Desk Manager, you will work with a broad range of clients ensuring smooth delivery and maintenance of a portfolio of IT and Network products. You will take a proactive and calm approach to service escalations and troubleshooting with commercial sensitivity and acuity. The success of the role will allow Vorboss to grow and develop existing business and create long-term relationships with clients. You will own day-to-day operational performance, continuous improvement, and service governance, driving ticket quality, SLA achievement, incident reduction, customer satisfaction, and effective cross-functional coordination with NOC, Network Engineering, Field Services, Security, and Vendors. Leading your team, you will provide exceptional customer support on all of Vorboss's products. Key responsibilities Operational Leadership & Service Performance Lead the Service Desk to deliver consistent support across IT and ISP service portfolios. Own operational KPIs: SLA/XLA compliance, CSAT/XLA, reopen rates, escalations. Run daily operational rhythms (stand-ups, queue reviews, prioritisation, workload balancing). Ensure high-quality triage, diagnosis, resolution, and escalation using structured troubleshooting. Maintain a strong customer focus during high volume, peak periods, and service disruptions. Proactively identify risks and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or impact to the client. Ensure effective incident processes, including clear categorisation, prioritisation, communications, and escalation. Lead or coordinate Major Incidents for IT and ISP outages, ensuring rapid restoration, stakeholder updates, clear timelines and post-incident reviews (PIRs/RCA). Work closely with NOC and Network Engineering on outages, capacity issues, and recurring fault patterns. Ensure problems or incidents that arise and cannot be resolved by Vorboss resources are escalated to Vorboss management. People Management, Coaching & Capability Building Recruit, develop, coach, and retain a high-performing team. Conduct regular 1:1s, performance reviews, QA call/ticket assessments. Promote a culture of accountability, learning, and continuous improvement. Process Excellence (ITIL/Service Management) Own and improve processes including Incident, Request, Problem, Knowledge, Change enablement (as applicable), Service Catalogue and standard operating procedures. Drive improvements in ticket quality: categorisation, impact/urgency, troubleshooting notes, resolution codes, and documentation. Implement or enhance process through knowledge, automation, and self-service. Customer Experience & Stakeholder Management Act as the key operational point of contact for internal stakeholders and external customers where applicable, ensuring and establishing good relationships. Build strong working relationships with NOC, Network Ops, Security, Infrastructure, Product, Field teams, and vendors. Ensure communication is clear, timely, and appropriate especially during outages and complex escalations. Client satisfaction as a main objective. Produce monthly service performance reporting, including trends, root causes, and improvement plans. Identify recurring incidents and initiate Problem Management investigations. Deliver service improvement initiatives such as, knowledge base uplift, ticket deflection/self-service, automation, improved triage scripts, improved monitoring/alerting integration with NOC. Tooling, Governance & Compliance Ensure the effective configuration and usage of ITSM tools (e.g. Halo, ConnectWise). Maintain robust controls over access, data protection, auditability, and secure handling of customer information. Ensure procedures follow company policies and relevant compliance requirements (e.g., ISO27001-aligned controls, internal security standards). This list is not exhaustive, and the tasks assigned might increase as per company's needs. Operational ownership: holds the line on quality, process, and outcomes. Customer-first mindset: communicates clearly and follows through. Calm under pressure: confident leading during outages and high severity events. Continuous improvement: always looking for ways to reduce contacts and improve resolution. Collaborative leadership: builds strong cross-team partnerships. The right candidate Proven experience leading a Service Desk / Support Operations team in an IT and/or telecom/ISP environment. Strong working knowledge of ITSM/ITIL-aligned practices (Incident/Request/Problem/Knowledge), network basics (TCP/IP, DNS, DHCP, routing concepts, VPN, Wi Fi), ISP workflows (fault diagnostics, CPE, circuits, carrier escalations). Excellent people leadership skills: coaching, performance management, shift/roster planning. Strong customer handling skills-ability to manage escalations and difficult conversations calmly. Data-driven approach: ability to analyse trends and drive improvements. Experience in a 24x7 or multi-shift operational environment. Familiarity with monitoring tools and NOC workflows (e.g., Zabbix, PRTG, SolarWinds, Grafana). Exposure to structured Major Incident and Problem Management practices. Knowledge of M365, identity (Azure AD/Entra), endpoint management (Intune), and/or VoIP. We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that youcan access. Employee Share Plan Company pension scheme. 25 days of annual leave allowance that increases with years served (excluding bank holidays). Access to Spill, ourmental health support partner. Cycle to workscheme. Half price gymmemberships through the healthcare provider. Free eye test. Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
10/07/2026
Full time
Role overview As a Service Desk Manager, you will work with a broad range of clients ensuring smooth delivery and maintenance of a portfolio of IT and Network products. You will take a proactive and calm approach to service escalations and troubleshooting with commercial sensitivity and acuity. The success of the role will allow Vorboss to grow and develop existing business and create long-term relationships with clients. You will own day-to-day operational performance, continuous improvement, and service governance, driving ticket quality, SLA achievement, incident reduction, customer satisfaction, and effective cross-functional coordination with NOC, Network Engineering, Field Services, Security, and Vendors. Leading your team, you will provide exceptional customer support on all of Vorboss's products. Key responsibilities Operational Leadership & Service Performance Lead the Service Desk to deliver consistent support across IT and ISP service portfolios. Own operational KPIs: SLA/XLA compliance, CSAT/XLA, reopen rates, escalations. Run daily operational rhythms (stand-ups, queue reviews, prioritisation, workload balancing). Ensure high-quality triage, diagnosis, resolution, and escalation using structured troubleshooting. Maintain a strong customer focus during high volume, peak periods, and service disruptions. Proactively identify risks and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or impact to the client. Ensure effective incident processes, including clear categorisation, prioritisation, communications, and escalation. Lead or coordinate Major Incidents for IT and ISP outages, ensuring rapid restoration, stakeholder updates, clear timelines and post-incident reviews (PIRs/RCA). Work closely with NOC and Network Engineering on outages, capacity issues, and recurring fault patterns. Ensure problems or incidents that arise and cannot be resolved by Vorboss resources are escalated to Vorboss management. People Management, Coaching & Capability Building Recruit, develop, coach, and retain a high-performing team. Conduct regular 1:1s, performance reviews, QA call/ticket assessments. Promote a culture of accountability, learning, and continuous improvement. Process Excellence (ITIL/Service Management) Own and improve processes including Incident, Request, Problem, Knowledge, Change enablement (as applicable), Service Catalogue and standard operating procedures. Drive improvements in ticket quality: categorisation, impact/urgency, troubleshooting notes, resolution codes, and documentation. Implement or enhance process through knowledge, automation, and self-service. Customer Experience & Stakeholder Management Act as the key operational point of contact for internal stakeholders and external customers where applicable, ensuring and establishing good relationships. Build strong working relationships with NOC, Network Ops, Security, Infrastructure, Product, Field teams, and vendors. Ensure communication is clear, timely, and appropriate especially during outages and complex escalations. Client satisfaction as a main objective. Produce monthly service performance reporting, including trends, root causes, and improvement plans. Identify recurring incidents and initiate Problem Management investigations. Deliver service improvement initiatives such as, knowledge base uplift, ticket deflection/self-service, automation, improved triage scripts, improved monitoring/alerting integration with NOC. Tooling, Governance & Compliance Ensure the effective configuration and usage of ITSM tools (e.g. Halo, ConnectWise). Maintain robust controls over access, data protection, auditability, and secure handling of customer information. Ensure procedures follow company policies and relevant compliance requirements (e.g., ISO27001-aligned controls, internal security standards). This list is not exhaustive, and the tasks assigned might increase as per company's needs. Operational ownership: holds the line on quality, process, and outcomes. Customer-first mindset: communicates clearly and follows through. Calm under pressure: confident leading during outages and high severity events. Continuous improvement: always looking for ways to reduce contacts and improve resolution. Collaborative leadership: builds strong cross-team partnerships. The right candidate Proven experience leading a Service Desk / Support Operations team in an IT and/or telecom/ISP environment. Strong working knowledge of ITSM/ITIL-aligned practices (Incident/Request/Problem/Knowledge), network basics (TCP/IP, DNS, DHCP, routing concepts, VPN, Wi Fi), ISP workflows (fault diagnostics, CPE, circuits, carrier escalations). Excellent people leadership skills: coaching, performance management, shift/roster planning. Strong customer handling skills-ability to manage escalations and difficult conversations calmly. Data-driven approach: ability to analyse trends and drive improvements. Experience in a 24x7 or multi-shift operational environment. Familiarity with monitoring tools and NOC workflows (e.g., Zabbix, PRTG, SolarWinds, Grafana). Exposure to structured Major Incident and Problem Management practices. Knowledge of M365, identity (Azure AD/Entra), endpoint management (Intune), and/or VoIP. We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that youcan access. Employee Share Plan Company pension scheme. 25 days of annual leave allowance that increases with years served (excluding bank holidays). Access to Spill, ourmental health support partner. Cycle to workscheme. Half price gymmemberships through the healthcare provider. Free eye test. Hastee app, to help manage your salary and finances. Diversity, inclusion, and equal opportunities We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
07/07/2026
Full time
Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: 30,000 - 35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.
The Headlines £34,000 - £37,000 (dependent on experience) Full-time, 40 hours per week (Mon-Fri, 9am-5pm) Free lunch during term time 26 days holiday + bank holidays 15% Contributory pension + life assurance Access to on-site gym facilities Cycle to Work scheme Local free parking / close to underground network in Barnet / North Camden area Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high performing IT team supporting a 1200 end point modern, well funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands on role across infrastructure, end user support, and cloud services in a uniquely casual environment. Technology Environment You'll have good experience in most of these technologies and the ability to pick up the other: Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV Active Directory, DNS, DHCP, Windows server and Hyper V Physical + virtual infrastructure Firewall & safeguarding appliances The Role Provide 1st & 2nd line support to staff and students Support and maintain desktop, mobile, AV and print environments Assist with server, network, and cloud platform support Work with third party providers on escalations and projects Help deliver upgrades, installations, and deployments Manage tickets, SLAs, and user requests in a structured helpdesk environment What We're Looking For 3+ years in a user facing IT support role (education experience very beneficial) Strong Windows OS, M365 and hardware troubleshooting skills Working knowledge of networking fundamentals Exposure to Mac/iOS and Windows Server (desirable) Exceptional communication skills and a proactive mindset If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well resourced environment, we'd love to hear from you.
07/07/2026
Full time
The Headlines £34,000 - £37,000 (dependent on experience) Full-time, 40 hours per week (Mon-Fri, 9am-5pm) Free lunch during term time 26 days holiday + bank holidays 15% Contributory pension + life assurance Access to on-site gym facilities Cycle to Work scheme Local free parking / close to underground network in Barnet / North Camden area Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high performing IT team supporting a 1200 end point modern, well funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands on role across infrastructure, end user support, and cloud services in a uniquely casual environment. Technology Environment You'll have good experience in most of these technologies and the ability to pick up the other: Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV Active Directory, DNS, DHCP, Windows server and Hyper V Physical + virtual infrastructure Firewall & safeguarding appliances The Role Provide 1st & 2nd line support to staff and students Support and maintain desktop, mobile, AV and print environments Assist with server, network, and cloud platform support Work with third party providers on escalations and projects Help deliver upgrades, installations, and deployments Manage tickets, SLAs, and user requests in a structured helpdesk environment What We're Looking For 3+ years in a user facing IT support role (education experience very beneficial) Strong Windows OS, M365 and hardware troubleshooting skills Working knowledge of networking fundamentals Exposure to Mac/iOS and Windows Server (desirable) Exceptional communication skills and a proactive mindset If you're a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well resourced environment, we'd love to hear from you.
Technical Delivery Manager We're hiring a Senior Infrastructure Technical Delivery Manager to own end to end delivery coordination across a complex IT estate spanning cloud, on prem infrastructure, identity, security and operational resilience, within a regulated environment. (This is not a PMO or light touch governance role). Scope of the role You'll act as the single delivery coordination layer across: End User Computing & Identity (M365, access, identity services) Platform Engineering (Azure, on prem virtualization, networking, storage) Information Security, Disaster Recovery & Operational Resilience With ownership of: A consolidated delivery plan, RAID and dependencies Cross team and cross vendor coordination Regulated delivery governance and audit readiness Business critical IT initiatives (e.g. regulated market onboarding, office moves, workplace tech) What you'll be accountable for Planning and controlling multiple concurrent infrastructure workstreams Acting as the primary client facing delivery contact Coordinating vendors and holding suppliers to milestones Facilitating major incidents and complex problem management Maintaining visibility of delivery risk, capacity and resourcing Producing clear MI and exec level reporting What we're looking for Proven delivery leadership in regulated or managed IT environments Strong infrastructure understanding (Azure, M365, identity, on prem, security) Comfortable operating between engineers, vendors, clients and senior stakeholders Structured, calm, enabling style - reducing delivery friction, not adding process If you have the above and are someone who wants real ownership, technical depth and delivery accountability, then message me for a confidential discussion or apply below.
07/07/2026
Full time
Technical Delivery Manager We're hiring a Senior Infrastructure Technical Delivery Manager to own end to end delivery coordination across a complex IT estate spanning cloud, on prem infrastructure, identity, security and operational resilience, within a regulated environment. (This is not a PMO or light touch governance role). Scope of the role You'll act as the single delivery coordination layer across: End User Computing & Identity (M365, access, identity services) Platform Engineering (Azure, on prem virtualization, networking, storage) Information Security, Disaster Recovery & Operational Resilience With ownership of: A consolidated delivery plan, RAID and dependencies Cross team and cross vendor coordination Regulated delivery governance and audit readiness Business critical IT initiatives (e.g. regulated market onboarding, office moves, workplace tech) What you'll be accountable for Planning and controlling multiple concurrent infrastructure workstreams Acting as the primary client facing delivery contact Coordinating vendors and holding suppliers to milestones Facilitating major incidents and complex problem management Maintaining visibility of delivery risk, capacity and resourcing Producing clear MI and exec level reporting What we're looking for Proven delivery leadership in regulated or managed IT environments Strong infrastructure understanding (Azure, M365, identity, on prem, security) Comfortable operating between engineers, vendors, clients and senior stakeholders Structured, calm, enabling style - reducing delivery friction, not adding process If you have the above and are someone who wants real ownership, technical depth and delivery accountability, then message me for a confidential discussion or apply below.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
04/07/2026
Full time
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
01/07/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Senior Architect - Email & Collaboration SecurityApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6496 Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role Exists The Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI-augmented threats, sprawling collaboration surfaces, multi-cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait.This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job.The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI-First Ways of Working Mimecast is an AI-first engineering organisation. This is not a cultural aspiration - it is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis.This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data-contract stability, and evaluation coverage for AI-driven features.Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. The ECS Domain ECS covers the following product and capability areas: Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution Space The role engages at the problem-framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product Artefacts The durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first-class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural Context Engineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI-assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without Blocking Governance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit Economics Infrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every Altitude A one-page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring Breadth Over Depth - and Knowing the Difference 10+ years building and operating production SaaS systems, with at least 3 years in a Solutions Architect, Principal Engineer, or equivalent role carrying product-shaping responsibility A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole Comfort operating across cloud-native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade-offs with confidence, without needing to be the most technically specialist person in the room Product Understanding - Not Just Technical Understanding Prior close collaboration with Product Managers and UX designers, with an understanding of jobs-to-be-done framing and a real opinion on what makes a product bet good - not just a technical bet Genuine customer orientation: asking what problem the customer has before asking how to build the feature Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one The Right Mindset for Complex, Inherited Systems An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context Structure and discipline as cognitive defaults, not imposed processes - thorough, well-reasoned artefacts, and a habit of leaving things clearer than they were found An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive Self-Direction and Strategic Initiative A proactive self-starter who identifies the right problems to work on without being told, and drives them to resolution Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem-solver who knows how to navigate to an answer, not a mnemonic database AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions Bonus Points Background in email security, threat detection, DLP, identity, or data platforms Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud-native security SaaS What We Offer Impact : architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars Voice : a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane Senior peers : a small, high-trust Architecture Leadership Team where everyone operates at a high level Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role A track record of product-shaping responsibility, not just technical delivery Active, daily use of AI development tools in a professional setting - not experimentation, practice Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. The base salary range for this position is £124,000 - £186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
27/06/2026
Full time
Senior Architect - Email & Collaboration SecurityApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6496 Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role Exists The Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI-augmented threats, sprawling collaboration surfaces, multi-cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait.This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job.The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI-First Ways of Working Mimecast is an AI-first engineering organisation. This is not a cultural aspiration - it is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis.This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data-contract stability, and evaluation coverage for AI-driven features.Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. The ECS Domain ECS covers the following product and capability areas: Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution Space The role engages at the problem-framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product Artefacts The durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first-class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural Context Engineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI-assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without Blocking Governance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit Economics Infrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every Altitude A one-page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring Breadth Over Depth - and Knowing the Difference 10+ years building and operating production SaaS systems, with at least 3 years in a Solutions Architect, Principal Engineer, or equivalent role carrying product-shaping responsibility A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole Comfort operating across cloud-native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade-offs with confidence, without needing to be the most technically specialist person in the room Product Understanding - Not Just Technical Understanding Prior close collaboration with Product Managers and UX designers, with an understanding of jobs-to-be-done framing and a real opinion on what makes a product bet good - not just a technical bet Genuine customer orientation: asking what problem the customer has before asking how to build the feature Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one The Right Mindset for Complex, Inherited Systems An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context Structure and discipline as cognitive defaults, not imposed processes - thorough, well-reasoned artefacts, and a habit of leaving things clearer than they were found An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive Self-Direction and Strategic Initiative A proactive self-starter who identifies the right problems to work on without being told, and drives them to resolution Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem-solver who knows how to navigate to an answer, not a mnemonic database AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions Bonus Points Background in email security, threat detection, DLP, identity, or data platforms Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud-native security SaaS What We Offer Impact : architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars Voice : a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane Senior peers : a small, high-trust Architecture Leadership Team where everyone operates at a high level Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role A track record of product-shaping responsibility, not just technical delivery Active, daily use of AI development tools in a professional setting - not experimentation, practice Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. The base salary range for this position is £124,000 - £186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role ExistsThe Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI augmented threats, sprawling collaboration surfaces, multi cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait. This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job. The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI First Ways of Working Mimecast is an AI first engineering organisation and this is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis. This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data contract stability, and evaluation coverage for AI driven features. Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. ECS Domain Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution SpaceThe role engages at the problem framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product ArtefactsThe durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural ContextEngineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without BlockingGovernance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit EconomicsInfrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every AltitudeA one page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring 10+ years building and operating production SaaS systems, with at least 3 years in a Solutions Architect, Principal Engineer, or equivalent role carrying product shaping responsibility A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole Comfort operating across cloud native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade offs with confidence, without needing to be the most technically specialist person in the room Product Understanding - Not Just Technical Understanding Prior close collaboration with Product Managers and UX designers, with an understanding of jobs to be done framing and a real opinion on what makes a product bet good - not just a technical bet Genuine customer orientation: asking what problem the customer has before asking how to build the feature Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context Structure and discipline as cognitive defaults, not imposed processes - thorough, well reasoned artefacts, and a habit of leaving things clearer than they were found An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive Self Direction and Strategic Initiative A proactive self starter who identifies the right problems to work on without being told, and drives them to resolution Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem solver who knows how to navigate to an answer, not a mnemonic database AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions Bonus Points Background in email security, threat detection, DLP, identity, or data platforms Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud native security SaaS What We Offer Impact: architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars Voice: a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane Senior peers: a small, high trust Architecture Leadership Team where everyone operates at a high level Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role A track record of product shaping responsibility, not just technical delivery Active, daily use of AI development tools in a professional setting - not experimentation, practice Equal Opportunity Employer Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. The base salary range for this position is £124,000 - £186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
27/06/2026
Full time
Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role ExistsThe Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI augmented threats, sprawling collaboration surfaces, multi cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait. This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job. The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI First Ways of Working Mimecast is an AI first engineering organisation and this is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis. This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data contract stability, and evaluation coverage for AI driven features. Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. ECS Domain Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution SpaceThe role engages at the problem framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product ArtefactsThe durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural ContextEngineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without BlockingGovernance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit EconomicsInfrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every AltitudeA one page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring 10+ years building and operating production SaaS systems, with at least 3 years in a Solutions Architect, Principal Engineer, or equivalent role carrying product shaping responsibility A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole Comfort operating across cloud native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade offs with confidence, without needing to be the most technically specialist person in the room Product Understanding - Not Just Technical Understanding Prior close collaboration with Product Managers and UX designers, with an understanding of jobs to be done framing and a real opinion on what makes a product bet good - not just a technical bet Genuine customer orientation: asking what problem the customer has before asking how to build the feature Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context Structure and discipline as cognitive defaults, not imposed processes - thorough, well reasoned artefacts, and a habit of leaving things clearer than they were found An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive Self Direction and Strategic Initiative A proactive self starter who identifies the right problems to work on without being told, and drives them to resolution Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem solver who knows how to navigate to an answer, not a mnemonic database AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions Bonus Points Background in email security, threat detection, DLP, identity, or data platforms Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud native security SaaS What We Offer Impact: architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars Voice: a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane Senior peers: a small, high trust Architecture Leadership Team where everyone operates at a high level Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role A track record of product shaping responsibility, not just technical delivery Active, daily use of AI development tools in a professional setting - not experimentation, practice Equal Opportunity Employer Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. The base salary range for this position is £124,000 - £186,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
