2 jobs found

Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and domiciliary care, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well being, and work life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued - with celebrations, wellbeing support, and chances to give back as a team. The Group Facilities Coordinator will be responsible for supporting all aspects of the facilities requirements within the business, effectively managing H&S, contractors/suppliers, procurement across all ND offices. Support the Group Facilities Manager by overseeing and managing the facilities team and day to day operation of premises and facilities services across the organisation. Assist with all aspects of legislative and Health & Safety compliance, including IOSH regulations, fire safety, risk assessments, company policies, and RIDDOR reporting where required. Protect company assets through direct influence over the facilities environment in this role, including hardware, software, systems, and information, and report any suspected security breaches or risk areas promptly. Establish and maintain positive working relationships with colleagues, contractors, and stakeholders across the organisation. Coordinate and support Health & Safety compliance, including risk assessments, office inspections, compliance reporting, and assisting the Group Facilities Manager with H&S duties. Support ISO 14001 and ISO 27001 compliance requirements. Maintain head office security systems and records, including keyholders, alarms, security passes, and the Paxton access system. Assist local managers with the above tasks for satellite sites. Assist with the management of office leases, landlord liaison, statutory compliance, repairs, servicing, and maintenance schedules. Support the sourcing and setup of new office locations in collaboration with managers and the Head of Facilities. Coordinate contractor services, supplier agreements, procurement activities, and stock ordering to ensure cost effective and efficient facilities management. Manage office supplies, stationery, printing resources, deliveries, and procurement processes across all offices. Act as first point of contact for fleet management requirements, including trackers, repairs, maintenance, insurance claims, MID registrations, breakdown cover, fuel cards and fleet reporting. Monitor and manage Facilities Helpdesk requests and liaise with managers regarding facilities requirements. What we offer: Fantastic employee benefits including: A flexible working environment, with the opportunity for hybrid working Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service) Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business Regular social, health and well being events Free on site parking On site Gym

Allstaff Office Division are delighted to bring to the market the role of Service Helpdesk Coordinator based near Blantyre. Due to the location of the company own transport is an advantage. This is a full time permanent role hours are Monday to Friday, 7:30am - 4:30pm (1-hour lunch), 40 hours per week. There is option of hybrid working (3 days in office, 2 at home) after successful probationary. Our client is looking to recruit an experienced Service Helpdesk Coordinator to join their busy service team. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering an outstanding customer experience. Working as part of a supportive team, you will play a key role in coordinating service requests, communicating with customers and engineers, and ensuring service activities are managed efficiently from start to finish. Key Responsibilities Accurately log service requests using the internal service management system within agreed timescales. Update customer portals and ensure all information is accurate and up to date. Respond professionally to customer and engineer enquiries by telephone and email. Liaise with internal departments to ensure service issues are resolved promptly. Prioritise multiple tasks while maintaining excellent attention to detail. Support colleagues to ensure service delivery targets and customer expectations are consistently achieved. Contribute to continuous improvement initiatives and support business management processes. Maintain high standards of customer service at all times. Experience Required A minimum of 12 months' experience in a customer service, helpdesk, service desk or service coordination environment. Experience working within a fast paced, high-volume environment. Strong organisational skills with the ability to manage competing priorities. Excellent verbal and written communication skills. Good IT skills with confidence using multiple software systems simultaneously. A proactive approach to problem solving and delivering excellent customer service. Previous experience within engineering, maintenance or facilities management would be advantageous but is not essential. Skills & Attributes Excellent communication and interpersonal skills. Strong attention to detail and accuracy. The ability to remain calm under pressure. A positive, team-focused attitude. A proactive and organised approach to workload management. A commitment to providing exceptional customer service. Benefits Competitive salary. 33 days annual leave including Bank Holidays, increasing with service. Annual salary review. Company bonus scheme. Enhanced sick pay. Life assurance. Employee Assistance Programme. Online learning and development opportunities. Employee discount platform. Complimentary tea, coffee and fresh fruit. If you are interested in this Service Helpdesk Coordinator role then we encourage you to apply for this opportunity or contact us directly. Follow us on LinkedIn or Instagram for updates, news, and further job opportunities. Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back office support.