Ser- in London is seeking a Senior 2nd Line IT Support Engineer to join a growing MSP. The role focuses on resolving complex issues, bridging 2nd and 3rd line, and supporting a diverse client base with BAU and project work. You'll work in a hybrid London environment, advancing to 3rd line infrastructure work, with funded training and certifications and exposure to enterprise tech. Salary £37,000-£43,000 depending on experience.
27/07/2026
Full time
Ser- in London is seeking a Senior 2nd Line IT Support Engineer to join a growing MSP. The role focuses on resolving complex issues, bridging 2nd and 3rd line, and supporting a diverse client base with BAU and project work. You'll work in a hybrid London environment, advancing to 3rd line infrastructure work, with funded training and certifications and exposure to enterprise tech. Salary £37,000-£43,000 depending on experience.
razorblue role: We are looking for a 2nd Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and guiding team in Team Leader's absence. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £30,500per annum depending on skills and knowledge Hybrid working - After probation, split time evenly between office and home 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with VitalityHealth Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed DISCLAIMERS indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
25/07/2026
Full time
razorblue role: We are looking for a 2nd Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers- diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Conducting onsite troubleshooting at client facilities as needed to address complex requests. Representing the company positively. Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements. Serving as point of contact and guiding team in Team Leader's absence. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Full UK Driving License Strong communication, and relationship-building skills Experience of working in a corporate or MSP technology and environment. Administering Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in A good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven't made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £30,500per annum depending on skills and knowledge Hybrid working - After probation, split time evenly between office and home 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus - if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with VitalityHealth Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed DISCLAIMERS indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!
Location: Hybrid - Converge HQ, Acton Gate, Stafford Department: Managed Services Hours: 37.5 hours per week Reports to: 2nd/3rd Line Support Team Leader Join a Purpose-Led Tech Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions-and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team. If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business. What You'll Do As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents. Core Responsibilities Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels. Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing. Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request. Maintain accurate documentation, ticket updates and knowledge base articles within the service management system. Follow ITIL processes, security standards and company policies to deliver a high quality support service. Contribute to continuous improvement initiatives and knowledge sharing across the wider support team. Role Specific Tasks Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms. Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration. Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper V and VMware. Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption. Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues. Support system upgrades, patching, maintenance activities and infrastructure improvements. Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis. What We're Looking For We're looking for someone who enjoys problem solving, thrives in a fast paced support environment and takes ownership of delivering exceptional service. Previous experience working within a Managed Service Provider (MSP) or IT Services environment. Experience acting as the primary technical escalation point for 1st Line Service Desk technicians. Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security. Hands on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper V or VMware. Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing. Experience supporting Windows 10/11, Active Directory and enterprise infrastructure. Experience troubleshooting hardware, software and infrastructure issues. Excellent communication, organisation and customer service skills. A proactive mindset with a passion for continuous learning and technology. Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent). CompTIA Network+, Server+, Security+ or equivalent technical certifications. Why Join Us? At Converge UK, you're not just doing a job-you're contributing to a company with purpose. Our Values Empowering Our People - We invest in your growth. Sustainability & Community at Heart - Your work directly supports our environmental impact goals. Customer Centric Excellence - You'll help deliver solutions that make our clients better and faster. Partnerships Built on Trust - Work in a supportive, collaborative team environment. What We Offer Hybrid working with a blend of office and remote working. Opportunities to work with a wide range of enterprise technologies and Microsoft platforms. Ongoing technical training, professional development and certification support. A collaborative team environment where knowledge sharing is encouraged. Wellbeing support through our Help at Hand employee app and optional Health Cash Plan. Holiday Buy Scheme - purchase up to 5 additional days of annual leave (T&Cs apply). Career progression opportunities within one of the UK's leading sustainable technology providers. Ready to Apply? If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you. Apply today and grow your career with Converge UK.
24/07/2026
Full time
Location: Hybrid - Converge HQ, Acton Gate, Stafford Department: Managed Services Hours: 37.5 hours per week Reports to: 2nd/3rd Line Support Team Leader Join a Purpose-Led Tech Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions-and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team. If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business. What You'll Do As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents. Core Responsibilities Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels. Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing. Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request. Maintain accurate documentation, ticket updates and knowledge base articles within the service management system. Follow ITIL processes, security standards and company policies to deliver a high quality support service. Contribute to continuous improvement initiatives and knowledge sharing across the wider support team. Role Specific Tasks Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms. Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration. Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper V and VMware. Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption. Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues. Support system upgrades, patching, maintenance activities and infrastructure improvements. Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis. What We're Looking For We're looking for someone who enjoys problem solving, thrives in a fast paced support environment and takes ownership of delivering exceptional service. Previous experience working within a Managed Service Provider (MSP) or IT Services environment. Experience acting as the primary technical escalation point for 1st Line Service Desk technicians. Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security. Hands on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper V or VMware. Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing. Experience supporting Windows 10/11, Active Directory and enterprise infrastructure. Experience troubleshooting hardware, software and infrastructure issues. Excellent communication, organisation and customer service skills. A proactive mindset with a passion for continuous learning and technology. Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent). CompTIA Network+, Server+, Security+ or equivalent technical certifications. Why Join Us? At Converge UK, you're not just doing a job-you're contributing to a company with purpose. Our Values Empowering Our People - We invest in your growth. Sustainability & Community at Heart - Your work directly supports our environmental impact goals. Customer Centric Excellence - You'll help deliver solutions that make our clients better and faster. Partnerships Built on Trust - Work in a supportive, collaborative team environment. What We Offer Hybrid working with a blend of office and remote working. Opportunities to work with a wide range of enterprise technologies and Microsoft platforms. Ongoing technical training, professional development and certification support. A collaborative team environment where knowledge sharing is encouraged. Wellbeing support through our Help at Hand employee app and optional Health Cash Plan. Holiday Buy Scheme - purchase up to 5 additional days of annual leave (T&Cs apply). Career progression opportunities within one of the UK's leading sustainable technology providers. Ready to Apply? If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you. Apply today and grow your career with Converge UK.
Technical Team Lead Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type : Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To : Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates. About the Role We are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base. Key Responsibilities Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance. Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution. Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations. Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services. Support Hyper-V and VMware virtualisation platforms. Administer and troubleshoot Microsoft 365 technologies including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), and Intune. Assist with the design and implementation of Microsoft 365 security and compliance solutions. Support Azure and hybrid cloud environments where required. Lead customer onboarding and technical transition activities for new managed service clients. Maintain technical standards, documentation, knowledge base articles, and best practice procedures. Review and approve technical solutions proposed by junior engineers. Skills & Experience Proven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies. Experience delivering infrastructure, migration, and cloud transition projects. Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices. Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams. Relevant Microsoft, Azure, VMware, or security certifications are desirable. Full UK driving licence required. What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. Competitive salary, dependent on experience.
21/07/2026
Full time
Technical Team Lead Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type : Full-time, Permanent Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To : Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client's identity will be disclosed to shortlisted candidates. About the Role We are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues. The role combines hands-on technical expertise with team leadership and project delivery across a varied client base. Key Responsibilities Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance. Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution. Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations. Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services. Support Hyper-V and VMware virtualisation platforms. Administer and troubleshoot Microsoft 365 technologies including Exchange Online, SharePoint, OneDrive, Teams, Entra ID (Azure AD), and Intune. Assist with the design and implementation of Microsoft 365 security and compliance solutions. Support Azure and hybrid cloud environments where required. Lead customer onboarding and technical transition activities for new managed service clients. Maintain technical standards, documentation, knowledge base articles, and best practice procedures. Review and approve technical solutions proposed by junior engineers. Skills & Experience Proven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies. Experience delivering infrastructure, migration, and cloud transition projects. Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices. Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams. Relevant Microsoft, Azure, VMware, or security certifications are desirable. Full UK driving licence required. What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider. Genuine progression opportunities as the business continues to scale. Exposure to varied projects across M365, Azure, networking and security. Supportive, close-knit team environment with investment in ongoing training and certifications. Competitive salary, dependent on experience.
2nd Line Engineer Hybrid based - Crawley (3 days remote/ 2 days office based) What's this role about? As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team. What will I get up to day to day? You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016,2019 Windows 10 & 11 VMware, Hyper V Azure Microsoft 365 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems What gets me the competitive edge? Stand out from the pack with these things: Experience working for a managed service provider Knowledge of Autotask RMM or PSA Being a people person, delivering support with a friendly and positive manner Great communication skills, both verbally and in writing will be expected. Working hours (weekly rotating) 7:45am - 4:15pm 8:30am - 5pm 9am - 5:30pm 9:30am - 6pm 11:30am - 8pm You will also be required to work 1 in 4 weekends (days back in lieu).
17/07/2026
Full time
2nd Line Engineer Hybrid based - Crawley (3 days remote/ 2 days office based) What's this role about? As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team. What will I get up to day to day? You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016,2019 Windows 10 & 11 VMware, Hyper V Azure Microsoft 365 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems What gets me the competitive edge? Stand out from the pack with these things: Experience working for a managed service provider Knowledge of Autotask RMM or PSA Being a people person, delivering support with a friendly and positive manner Great communication skills, both verbally and in writing will be expected. Working hours (weekly rotating) 7:45am - 4:15pm 8:30am - 5pm 9am - 5:30pm 9:30am - 6pm 11:30am - 8pm You will also be required to work 1 in 4 weekends (days back in lieu).
2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer. The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. As 2nd Line Support Engineer you will have a broad range f technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site and 2 days from home. 2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
14/07/2026
Full time
2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer. The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. As 2nd Line Support Engineer you will have a broad range f technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site and 2 days from home. 2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
07/07/2026
Full time
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.
07/07/2026
Full time
A managed service provider in the UK is seeking an Infrastructure Support Engineer to provide expert 2nd/3rd line support. This role offers a hybrid working environment and a competitive salary with bonus. The ideal candidate will have strong IT infrastructure skills, familiarity with Microsoft 365, and experience in MSP environments. Join a company that invests in its people and offers opportunities for growth.
