Role: Interaction Designer Location: London/Hybrid Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T-shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end-to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high-level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity: Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
27/07/2026
Full time
Role: Interaction Designer Location: London/Hybrid Clearances: Internal Background Check (DBS) / Eligible for Security Clearance About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T-shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end-to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high-level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity: Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
Senior Service Designer - 3x Positions Inside IR35: 425 - 450 p/d Hybrid: 1-2 a week into London ASAP Starts (August): Long term programmes We are looking for three experienced Senior Service Designers to join multidisciplinary teams delivering complex public sector transformation work. All three roles require strong service design and human-centred design capability, experience working in multidisciplinary teams, and a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle. The precise focus, activities and expected outcomes will vary by workstream, but across all three positions, Senior Service Designers will be expected to: Lead service design activities within a multidisciplinary delivery team. Understand and map complex services across users, operations, policy, technology and data. Work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts. Map current-state journeys, operational processes, hand-offs, pain points and dependencies. Develop future-state journeys, service blueprints, workflows and service concepts where required. Translate research and evidence into clear user needs, design opportunities and actionable recommendations. Plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions. Create clear visual and written artefacts that communicate complex service problems and opportunities. Prototype and test service concepts at an appropriate level of fidelity. Work iteratively, using evidence to challenge assumptions and reduce uncertainty. Identify risks, constraints and dependencies affecting service feasibility and delivery. Champion accessibility, inclusive design and user-centred ways of working. Communicate confidently with senior stakeholders and support evidence-based decision-making. Contribute to knowledge sharing, handover and continuous improvement across the wider team.
23/07/2026
Contractor
Senior Service Designer - 3x Positions Inside IR35: 425 - 450 p/d Hybrid: 1-2 a week into London ASAP Starts (August): Long term programmes We are looking for three experienced Senior Service Designers to join multidisciplinary teams delivering complex public sector transformation work. All three roles require strong service design and human-centred design capability, experience working in multidisciplinary teams, and a sound understanding of Government Digital Service principles, the Service Standard and the government service delivery lifecycle. The precise focus, activities and expected outcomes will vary by workstream, but across all three positions, Senior Service Designers will be expected to: Lead service design activities within a multidisciplinary delivery team. Understand and map complex services across users, operations, policy, technology and data. Work closely with User Researchers, Product Managers, Business Analysts, Delivery Managers, Architects, Engineers and subject matter experts. Map current-state journeys, operational processes, hand-offs, pain points and dependencies. Develop future-state journeys, service blueprints, workflows and service concepts where required. Translate research and evidence into clear user needs, design opportunities and actionable recommendations. Plan and facilitate workshops, co-design sessions, focus groups and stakeholder discussions. Create clear visual and written artefacts that communicate complex service problems and opportunities. Prototype and test service concepts at an appropriate level of fidelity. Work iteratively, using evidence to challenge assumptions and reduce uncertainty. Identify risks, constraints and dependencies affecting service feasibility and delivery. Champion accessibility, inclusive design and user-centred ways of working. Communicate confidently with senior stakeholders and support evidence-based decision-making. Contribute to knowledge sharing, handover and continuous improvement across the wider team.
User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.
23/07/2026
Full time
User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.
The Identity and Access Management(IAM)portfolio within NHS England's Technology, Digital and Data Directorate is responsible for operating several nationally significant, mission-critical live services, including Care Identity Services, NHS login and the Data Security and Protection Toolkit, alongside transformation programmes such as NHS Single Sign-On andTransforming People Services (TPS) Digital Solutions. This Senior Product Manager role is focused on theTransforming People Services (TPS) Digital solutionprogramme. As part of the NHS 10-Year Plan, NHS England has embarked on the Transforming People Services initiative, which aims to modernise Human Resources and Organisational Development (HR & OD) by standardising and digitising routine transactions. This will enable HR and OD professionals to focus on strategic priorities such as employee wellbeing, organisationalcultureand workforce planning, while delivering amore intuitive and timelyservice experience for staff. Workforce Automation will provide a digital front door and single interface for staff to access HR services. The service will use modern technologies to deliver an AI-enabled digital platform that will support the full employment lifecycle. Our Senior Product Managerare responsible forleading product direction across multiple products or services, ensuring they meet user needs as well as delivering wider strategic outcomes,prioritiesand benefits. Main duties of the job As a Senior Product Manageryou will: Work with theHead of Delivery(HD)to develop delivery plans, based on a range of evidence and information such as team's velocity, user needs, cost benefit etc. Work with the Business Analysts (BAs) and User Researcher (URs) to understand value, userneedsand pain points for each feature to be developed, ensuring this is captured and articulated to the rest of the team. Work withHD, BA, UR and Service and Interaction Designers to develop and embed a user centred design approach across the whole team. Provide product leadership by taking accountability for the product vision, product roadmap, product backlog, priority decisions Be part of the senior leadership teamworking with theHDand Tech lead to make day to day decisions on resources, priorities,riskand issue management. Work with the BAs and interaction designers to define success measures, benefits and KPIs Lead the team through the Government Digital Service assessment process Attend Sprint ceremonies - Sprint Reviews / Show & Tells, Retrospectives and Planning sessions, providing insights and feedback to help inspect, reflect, learn and grow., and help the team agree on goals for the next sprint. Be an advocate for User Centred Design at both the wider team (IAM) and directorate (Platforms) level, by sharing and encouraging others to share the outcome of UCD work inWorkforce Automation. About us NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Job responsibilities What's involved: Work in multi-disciplinary agile, user-centred product development or service design teams Own the collaborative, iterative design and improvement of products or services for their delivery team Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders About you Some of the skills and experiencewe'relooking for our Senior Project Managers to have: Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc. Utilising user research,feedbackand other data to understand your users. Defining and communicating outcomes Coaching and mentoring,championingand implementing a culture of continuous improvement Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams Understanding howdifferent stagesof the product lifecycle influence and effect a delivery teams focus and decision making Determining,communicatingand implementing clearobjectives, KPIs and results.You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Person Specification Qualifications Masters Degree or Equivalent Experience Experience Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc. Utilising user research, feedback and other data to understand your users. Defining and communicating outcomes Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams Skills Coaching and mentoring, championing and implementing a culture of continuous improvement Knowledge Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Full-time,Part-time,Job share,Flexible working
23/07/2026
Full time
The Identity and Access Management(IAM)portfolio within NHS England's Technology, Digital and Data Directorate is responsible for operating several nationally significant, mission-critical live services, including Care Identity Services, NHS login and the Data Security and Protection Toolkit, alongside transformation programmes such as NHS Single Sign-On andTransforming People Services (TPS) Digital Solutions. This Senior Product Manager role is focused on theTransforming People Services (TPS) Digital solutionprogramme. As part of the NHS 10-Year Plan, NHS England has embarked on the Transforming People Services initiative, which aims to modernise Human Resources and Organisational Development (HR & OD) by standardising and digitising routine transactions. This will enable HR and OD professionals to focus on strategic priorities such as employee wellbeing, organisationalcultureand workforce planning, while delivering amore intuitive and timelyservice experience for staff. Workforce Automation will provide a digital front door and single interface for staff to access HR services. The service will use modern technologies to deliver an AI-enabled digital platform that will support the full employment lifecycle. Our Senior Product Managerare responsible forleading product direction across multiple products or services, ensuring they meet user needs as well as delivering wider strategic outcomes,prioritiesand benefits. Main duties of the job As a Senior Product Manageryou will: Work with theHead of Delivery(HD)to develop delivery plans, based on a range of evidence and information such as team's velocity, user needs, cost benefit etc. Work with the Business Analysts (BAs) and User Researcher (URs) to understand value, userneedsand pain points for each feature to be developed, ensuring this is captured and articulated to the rest of the team. Work withHD, BA, UR and Service and Interaction Designers to develop and embed a user centred design approach across the whole team. Provide product leadership by taking accountability for the product vision, product roadmap, product backlog, priority decisions Be part of the senior leadership teamworking with theHDand Tech lead to make day to day decisions on resources, priorities,riskand issue management. Work with the BAs and interaction designers to define success measures, benefits and KPIs Lead the team through the Government Digital Service assessment process Attend Sprint ceremonies - Sprint Reviews / Show & Tells, Retrospectives and Planning sessions, providing insights and feedback to help inspect, reflect, learn and grow., and help the team agree on goals for the next sprint. Be an advocate for User Centred Design at both the wider team (IAM) and directorate (Platforms) level, by sharing and encouraging others to share the outcome of UCD work inWorkforce Automation. About us NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms enabling us to design and deliver high-quality NHS services. In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Job responsibilities What's involved: Work in multi-disciplinary agile, user-centred product development or service design teams Own the collaborative, iterative design and improvement of products or services for their delivery team Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders About you Some of the skills and experiencewe'relooking for our Senior Project Managers to have: Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc. Utilising user research,feedbackand other data to understand your users. Defining and communicating outcomes Coaching and mentoring,championingand implementing a culture of continuous improvement Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams Understanding howdifferent stagesof the product lifecycle influence and effect a delivery teams focus and decision making Determining,communicatingand implementing clearobjectives, KPIs and results.You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Person Specification Qualifications Masters Degree or Equivalent Experience Experience Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc. Utilising user research, feedback and other data to understand your users. Defining and communicating outcomes Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams Skills Coaching and mentoring, championing and implementing a culture of continuous improvement Knowledge Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Full-time,Part-time,Job share,Flexible working
Job Title: Senior UI Designer Contract Type: Fixed Term Contract (3 months) Daily Rate: 400 - 580 Working Pattern: Full Time Join Our Client's Team and Make an Impact! Are you a passionate and skilled Senior UI Designer ready to elevate user experiences in the retail industry? Our client, one of the UK's largest supermarket chains, is on the lookout for a bold designer to join their dynamic multidisciplinary team. This is your chance to create intuitive solutions that enhance the shopping journey for millions! About the Role: As a Senior UI Designer, you will: Design UI for multi-platform projects, transforming complex experiences into simple, effective solutions. Own the end-to-end UI process, from interaction design discovery to delivering ready-for-build design files. Collaborate with UX designers, researchers, engineers, product managers, and more to create remarkable designs. Champion human-centred design practises, ensuring inclusivity and accessibility across all designs. Facilitate workshops and run participatory design sessions that inspire creativity and innovation. Continuously improve design processes to enhance efficiency and streamline workflows. What We're Looking For: To thrive in this role, you will need: 5+ years of UI design experience with a strong portfolio showcasing your expertise. Exceptional skills in UI and interaction design, including proficiency in Figma and knowledge of the latest design tools. Strong understanding of accessibility standards (WCAG 2.1) and a passion for inclusive design. Proven problem-solving abilities and experience in high-profile, customer-facing projects. Strong communication skills with the ability to present ideas clearly to various stakeholders. Coaching and mentoring experience, helping junior team members grow and succeed. Why Join Us? By joining our client, you'll be part of a team that values your expertise and fosters personal and career growth. Here's what you can expect: A hybrid work model that supports work-life balance. A diverse and inclusive team environment where your ideas are valued. Competitive benefits package that goes beyond industry standards. Opportunities for continuous learning and professional development. If you're ready to take your career to the next level and make a real difference in the retail industry, we want to hear from you! Your creativity and expertise could help shape the future of shopping experiences. How to Apply: If you're excited about this opportunity, please submit your application along with a portfolio demonstrating your design skills. Join our client's mission to transform the retail landscape and help customers shop better! Don't miss out on this exciting opportunity! Apply now and be a part of something special. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
16/07/2026
Contractor
Job Title: Senior UI Designer Contract Type: Fixed Term Contract (3 months) Daily Rate: 400 - 580 Working Pattern: Full Time Join Our Client's Team and Make an Impact! Are you a passionate and skilled Senior UI Designer ready to elevate user experiences in the retail industry? Our client, one of the UK's largest supermarket chains, is on the lookout for a bold designer to join their dynamic multidisciplinary team. This is your chance to create intuitive solutions that enhance the shopping journey for millions! About the Role: As a Senior UI Designer, you will: Design UI for multi-platform projects, transforming complex experiences into simple, effective solutions. Own the end-to-end UI process, from interaction design discovery to delivering ready-for-build design files. Collaborate with UX designers, researchers, engineers, product managers, and more to create remarkable designs. Champion human-centred design practises, ensuring inclusivity and accessibility across all designs. Facilitate workshops and run participatory design sessions that inspire creativity and innovation. Continuously improve design processes to enhance efficiency and streamline workflows. What We're Looking For: To thrive in this role, you will need: 5+ years of UI design experience with a strong portfolio showcasing your expertise. Exceptional skills in UI and interaction design, including proficiency in Figma and knowledge of the latest design tools. Strong understanding of accessibility standards (WCAG 2.1) and a passion for inclusive design. Proven problem-solving abilities and experience in high-profile, customer-facing projects. Strong communication skills with the ability to present ideas clearly to various stakeholders. Coaching and mentoring experience, helping junior team members grow and succeed. Why Join Us? By joining our client, you'll be part of a team that values your expertise and fosters personal and career growth. Here's what you can expect: A hybrid work model that supports work-life balance. A diverse and inclusive team environment where your ideas are valued. Competitive benefits package that goes beyond industry standards. Opportunities for continuous learning and professional development. If you're ready to take your career to the next level and make a real difference in the retail industry, we want to hear from you! Your creativity and expertise could help shape the future of shopping experiences. How to Apply: If you're excited about this opportunity, please submit your application along with a portfolio demonstrating your design skills. Join our client's mission to transform the retail landscape and help customers shop better! Don't miss out on this exciting opportunity! Apply now and be a part of something special. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days)Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
15/07/2026
Full time
Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS) / Eligible for Security Clearance The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills and experience required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user-centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user-centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days)Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
The opportunity Data & Digital is a significant growth area for Social Finance, and we are now looking to grow our team to deliver on the ambitions of our impact strategy and contribute to scaling key impact portfolios. As a Manager, your work will be varied, from leading projects/products, to contributing to our data & digital strategy and shaping new opportunities, to coaching and mentoring colleagues. We are looking for an individual who is passionate about how data and technology can be used to solve social problems, and who has strong experience/interest in working to deliver programmes requiring a combination of technical, strategic and operational expertise. Salary: £56,500 Location: Hybrid, London Bridge SE1 Closing date: 31 July 2026 The Team Our UK Team comprises around 60 dedicated change makers, bringing together a wide range of skills and expertise to deliver better solutions to complex social problems. This role will anchor to the Data & Digital Community of Practice within our UK Team. As a Community of Practice, we bring multi disciplinary data & digital skills to solve complex problems and improve outcomes for people and communities. Our portfolio spans Social Finance's four key impact areas: Children & Young People, Health & Social Care, Employment & Skills, and Housing & Homelessness. Across these, we focus on delivering programmes with the greatest potential for impact at scale, addressing a range of levers for systems change. Examples of key strategic programmes Developing National Social Care Data Standards: We have partnered with central government to shape the rules, data models and market conditions that enable key information to be shared and systems to interoperate at scale across children's and adult social care. This includes developing and governing data standards, contributing to improving analytics, identifying opportunities to support children as early as possible, and releasing time to care for social workers. Social Finance has an ongoing role convening strategy, design and implementation of these data standards, triangulating inputs from across technical, commercial, policy and operational domains. Scaling a Common Data Platform to Enable Regional Children's Services Analysis: We collaborated with local authorities to develop a secure data platform that facilitates regional analysis of children's services data, unlocking insights around critical areas to improve outcomes for children and families, from demand modelling to inform service planning, to analysing sufficiency of care placements. The work started in London in 2020, and the data platform is now used by c. 40% of local authorities. Delivering Digital Innovation Support Programmes in Health & Care: We have collaborated with foundation and government partners to deliver 6 digital innovation support programmes with national / international reach, supporting 200+ innovators across impact areas including Mental Health Data, Care Tech and Dementia Tech. Our support combines strategic support for funders with a comprehensive support offer for innovators, enabling teams to tailor their learning journey across technical, human centred design and scale & sustainability modules. The role We are looking for a manager with data and digital expertise to deliver programmes supporting public and social sector partners to improve outcomes for people and communities. We have a wide range of programmes spanning two key strategic objectives: Enabling better strategic and operational decision making by advancing data maturity: from improving data quality and standards, to setting up data sharing infrastructure, to data reporting and analysis. Scaling data & digital transformation through innovation programmes & partnerships: from partnering with funders to deliver data & digital challenge prizes and learning networks, to designing tailored apprenticeships to build data & digital skills across key impact areas. This breadth is intentional. Rather than trying to develop our own leadership in a single area, we are trying to achieve social change. We take on this wide variety of challenges because these are the levers needed to change systems. You will need to be excited by that breadth - and by the frequent need for teams to blend technical with policy and service delivery expertise to identify the right solution. Ultimately, social impact should be your driver rather than the use of cutting edge data science approaches or the latest technologies, as we are often constrained by the data, technology, and in house capability of our partners. This provides you with the opportunity to think of creative ways to work around those constraints and consider that to be part of the fun. Key responsibilities Manage delivery of data & digital projects/products, often spanning multiple organisations, sectors and delivery partners. Work with Directors to set project vision, and define a clear roadmap to coordinate distinct workstreams with different rhythms and stakeholders. Identify and manage risks, interdependencies and constraints, managing upwards effectively and coordinating with functional leads where appropriate (e.g. Information Governance, Legal, Finance). Build trusted working relationships with key stakeholders across partner organisations (e.g. government departments, foundations, local authorities, NHS Trusts, vendors and delivery partners). Communicate effectively with both technical and non technical stakeholders, acting as a bridge between individuals from different disciplines to triangulate a shared vision, and enable stakeholders to take important decisions. Foster a ' one team' approach with partner organisations to share knowledge and expertise so that partners can undertake similar work themselves in future. Programme team leadership and development Coordinate across a multi disciplinary programme team, fostering effective collaboration across disciplines (including e.g. software developers, data scientists, user researchers, service designers and operational or domain specialists). Deliver strong project management, providing clarity, structure and momentum for team members. Enable effective problem solving through influencing, coordinating and unblocking across teams, rather than directing. Contribute to a positive, inclusive team culture, and support staff development, morale and wellbeing. Working with specialist content as a generalist Operate confidently as a generalist engaging with specialist domains, without needing to be the technical expert. Across programmes, this can include for example: Ability to get up to speed quickly on an unfamiliar technical domain, asking the right questions rather than already knowing the answers. Triangulating product development decisions & prioritisation, drawing on input from multi disciplinary stakeholders. Ability to reason across technical, strategic and operational considerations to make strategic recommendations. Understanding information governance well enough to track dependencies, identify blockers and know when to engage internal IG experts. Use this understanding to inform programme delivery decisions and stakeholder discussions. Practice development and business contribution Contribute to the development of Social Finance's data and digital practice, including shaping approaches, tools and ways of working. Support business development by contributing to scoping and developing proposals for new project opportunities. Work with the senior team to shape our data & digital strategy across Social Finance's key impact areas. About you We are looking for an individual whose interests and experience align with the ambitions of our impact strategy to bring data & digital skills to delivering complex systems change. A clear and sustained interest in data & digital transformation, with motivation to work in this space long term. Experience managing data and digital projects/products, including working with multi disciplinary teams. Strong project management capability, including managing ambiguity, interdependencies, phased delivery and evolving scope. Familiarity with the product development lifecycle and approaches to navigate from ideation to final solutions. Ability to reason about and communicate technical concepts with a range of stakeholders, including helping non specialists to understand data and technology and take important decisions, from re designing services to choosing a coding language. Strong stakeholder management skills, with credibility engaging external partners across different roles and levels of seniority. Experience leading and developing teams, delivering impact through others. The following experience would be advantageous but is not required: Product management. Human centred design. Experience working in or for the public sector. Experience in one or more of Social Finance's impact areas (Children & Young People, Health & Social Care, Employment & Skills, and Housing & Homelessness). Equity, Diversity & Inclusion We actively encourage applications from under representated and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer. Working at Social Finance The fixed salary for this position is £56,500 per annum. Working for a mission driven organisation is more than just what we pay though . click apply for full job details
10/07/2026
Full time
The opportunity Data & Digital is a significant growth area for Social Finance, and we are now looking to grow our team to deliver on the ambitions of our impact strategy and contribute to scaling key impact portfolios. As a Manager, your work will be varied, from leading projects/products, to contributing to our data & digital strategy and shaping new opportunities, to coaching and mentoring colleagues. We are looking for an individual who is passionate about how data and technology can be used to solve social problems, and who has strong experience/interest in working to deliver programmes requiring a combination of technical, strategic and operational expertise. Salary: £56,500 Location: Hybrid, London Bridge SE1 Closing date: 31 July 2026 The Team Our UK Team comprises around 60 dedicated change makers, bringing together a wide range of skills and expertise to deliver better solutions to complex social problems. This role will anchor to the Data & Digital Community of Practice within our UK Team. As a Community of Practice, we bring multi disciplinary data & digital skills to solve complex problems and improve outcomes for people and communities. Our portfolio spans Social Finance's four key impact areas: Children & Young People, Health & Social Care, Employment & Skills, and Housing & Homelessness. Across these, we focus on delivering programmes with the greatest potential for impact at scale, addressing a range of levers for systems change. Examples of key strategic programmes Developing National Social Care Data Standards: We have partnered with central government to shape the rules, data models and market conditions that enable key information to be shared and systems to interoperate at scale across children's and adult social care. This includes developing and governing data standards, contributing to improving analytics, identifying opportunities to support children as early as possible, and releasing time to care for social workers. Social Finance has an ongoing role convening strategy, design and implementation of these data standards, triangulating inputs from across technical, commercial, policy and operational domains. Scaling a Common Data Platform to Enable Regional Children's Services Analysis: We collaborated with local authorities to develop a secure data platform that facilitates regional analysis of children's services data, unlocking insights around critical areas to improve outcomes for children and families, from demand modelling to inform service planning, to analysing sufficiency of care placements. The work started in London in 2020, and the data platform is now used by c. 40% of local authorities. Delivering Digital Innovation Support Programmes in Health & Care: We have collaborated with foundation and government partners to deliver 6 digital innovation support programmes with national / international reach, supporting 200+ innovators across impact areas including Mental Health Data, Care Tech and Dementia Tech. Our support combines strategic support for funders with a comprehensive support offer for innovators, enabling teams to tailor their learning journey across technical, human centred design and scale & sustainability modules. The role We are looking for a manager with data and digital expertise to deliver programmes supporting public and social sector partners to improve outcomes for people and communities. We have a wide range of programmes spanning two key strategic objectives: Enabling better strategic and operational decision making by advancing data maturity: from improving data quality and standards, to setting up data sharing infrastructure, to data reporting and analysis. Scaling data & digital transformation through innovation programmes & partnerships: from partnering with funders to deliver data & digital challenge prizes and learning networks, to designing tailored apprenticeships to build data & digital skills across key impact areas. This breadth is intentional. Rather than trying to develop our own leadership in a single area, we are trying to achieve social change. We take on this wide variety of challenges because these are the levers needed to change systems. You will need to be excited by that breadth - and by the frequent need for teams to blend technical with policy and service delivery expertise to identify the right solution. Ultimately, social impact should be your driver rather than the use of cutting edge data science approaches or the latest technologies, as we are often constrained by the data, technology, and in house capability of our partners. This provides you with the opportunity to think of creative ways to work around those constraints and consider that to be part of the fun. Key responsibilities Manage delivery of data & digital projects/products, often spanning multiple organisations, sectors and delivery partners. Work with Directors to set project vision, and define a clear roadmap to coordinate distinct workstreams with different rhythms and stakeholders. Identify and manage risks, interdependencies and constraints, managing upwards effectively and coordinating with functional leads where appropriate (e.g. Information Governance, Legal, Finance). Build trusted working relationships with key stakeholders across partner organisations (e.g. government departments, foundations, local authorities, NHS Trusts, vendors and delivery partners). Communicate effectively with both technical and non technical stakeholders, acting as a bridge between individuals from different disciplines to triangulate a shared vision, and enable stakeholders to take important decisions. Foster a ' one team' approach with partner organisations to share knowledge and expertise so that partners can undertake similar work themselves in future. Programme team leadership and development Coordinate across a multi disciplinary programme team, fostering effective collaboration across disciplines (including e.g. software developers, data scientists, user researchers, service designers and operational or domain specialists). Deliver strong project management, providing clarity, structure and momentum for team members. Enable effective problem solving through influencing, coordinating and unblocking across teams, rather than directing. Contribute to a positive, inclusive team culture, and support staff development, morale and wellbeing. Working with specialist content as a generalist Operate confidently as a generalist engaging with specialist domains, without needing to be the technical expert. Across programmes, this can include for example: Ability to get up to speed quickly on an unfamiliar technical domain, asking the right questions rather than already knowing the answers. Triangulating product development decisions & prioritisation, drawing on input from multi disciplinary stakeholders. Ability to reason across technical, strategic and operational considerations to make strategic recommendations. Understanding information governance well enough to track dependencies, identify blockers and know when to engage internal IG experts. Use this understanding to inform programme delivery decisions and stakeholder discussions. Practice development and business contribution Contribute to the development of Social Finance's data and digital practice, including shaping approaches, tools and ways of working. Support business development by contributing to scoping and developing proposals for new project opportunities. Work with the senior team to shape our data & digital strategy across Social Finance's key impact areas. About you We are looking for an individual whose interests and experience align with the ambitions of our impact strategy to bring data & digital skills to delivering complex systems change. A clear and sustained interest in data & digital transformation, with motivation to work in this space long term. Experience managing data and digital projects/products, including working with multi disciplinary teams. Strong project management capability, including managing ambiguity, interdependencies, phased delivery and evolving scope. Familiarity with the product development lifecycle and approaches to navigate from ideation to final solutions. Ability to reason about and communicate technical concepts with a range of stakeholders, including helping non specialists to understand data and technology and take important decisions, from re designing services to choosing a coding language. Strong stakeholder management skills, with credibility engaging external partners across different roles and levels of seniority. Experience leading and developing teams, delivering impact through others. The following experience would be advantageous but is not required: Product management. Human centred design. Experience working in or for the public sector. Experience in one or more of Social Finance's impact areas (Children & Young People, Health & Social Care, Employment & Skills, and Housing & Homelessness). Equity, Diversity & Inclusion We actively encourage applications from under representated and minoritised groups, including those with lived experience of the social issues we are working to address. We are an equal opportunities employer. Working at Social Finance The fixed salary for this position is £56,500 per annum. Working for a mission driven organisation is more than just what we pay though . click apply for full job details
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS)/ Eligible for Security Clearance We're an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users. We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive. We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end users can all benefit. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills And Experience Required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
08/07/2026
Full time
hackajob is collaborating with Solirius Reply to connect them with exceptional professionals for this role. Role: Interaction Designer Location: London/Remote Contract/Perm: Perm Start Date: ASAP Clearances: Internal Background Check (DBS)/ Eligible for Security Clearance We're an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users. We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive. We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment - one in which our people, clients and end users can all benefit. The role We're looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user centred digital public services for Government and Private Sector clients. You'll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their 'T shaped' skills and is not afraid to take on new challenges. Skills And Experience Required Proven experience and knowledge of using GOV.UK Prototype Kit, design systems and design patterns Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and GOV.UK design guidelines. Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases Designs simple, intuitive, and accessible digital services that meet user needs and business objectives. Takes an end to end view of services, creating effective, user centred interactions across channels. Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements. Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co design sessions, and user testing to explore problems, generate ideas, and validate solutions. Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services. Contributes to design standards and design systems, maintaining consistency across services and interfaces. Supports service transformation by improving the efficiency, speed, and usability of public services. Communication and productivity Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels. Strong technical literacy, able to understand high level technical processes, constraints, and concepts. Recognises and works within project constraints, supporting teams to deliver value to clients and users. Supports and coaches teams and stakeholders in user centred design and agile ways of working. Contributes to internal culture, tools, processes, and capability development. Company development Contributes to the development of the Design practice and the Interaction Design community of practice Mentors, coaches, supports and manages colleagues Supports thought leadership, case studies, and insights showcasing interaction design expertise Contributes to client proposals and presentations to help win new projects. The ideal candidate will share our values and ways of working. As your career progresses, you can expect to work across all stages of the development lifecycle, from strategy to implementation, and take assignments across different sectors. This provides a broad base of experience for building an outstanding career. Candidates should be open to working in different locations for different clients. While most work is remote, candidates should be happy to meet in our London office and travel as client needs dictate. Equality & Diversity Solirius Reply is an equal opportunities employer. We are committed to creating a work environment that supports, celebrates, encourages, and respects all individuals and in which all processes are based on merit, competence and business needs. We do not discriminate on the basis of race, religion, gender, sexuality, age, disability, ethnicity, marital status or any other protected characteristics. Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us. Benefits Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave + Bank Holidays Up to 10 days allocated for development training per year Enhanced Parental Leave Paid Fertility Leave (5 Days) Statutory & Contributory Pension EAP with Gym Membership Benefits Flexible Working Annual Away Days/Company Socials
Contract Overview Senior User Researcher (Freelance Contract) - we are hiring to support a subscription based digital product across web and mobile app. This hands on contract role focuses on discovery, monetisation, and subscription experience optimisation. It's suitable for an experienced researcher comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction. Contract Details Start date: ASAP / mid January Contract length: Initial 3 months (strong possibility to extend) Location: London (Victoria) Work pattern: Hybrid - 2 days per week on site (cannot be remote) Travel: Regular travel to Nottingham is required Work schedule: Full time, Monday Friday Reporting to: Product and Design leadership IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader) Day rate: £500 per day Key Responsibilities Lead end to end user research across subscription journeys on web and app Plan and research to validate freemium models, pricing, and monetisation Run discovery activities, including user interviews, usability testing, and concept validation Design research plans covering both tactical improvements and strategic redesign initiatives Analyse and synthesise research findings into clear, actionable insights Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders Champion human centred design, accessibility, and usability across the product lifecycle Required Experience Background in subscription based products and/or e commerce preferred Strong qualitative research skills (quantitative experience beneficial) Confidently framing research questions, defining hypotheses, and selecting methodologies Experience using remote research tools (e.g., UserTesting or similar) Familiarity with analytics platforms Rates depend on experience and client requirements.
07/07/2026
Full time
Contract Overview Senior User Researcher (Freelance Contract) - we are hiring to support a subscription based digital product across web and mobile app. This hands on contract role focuses on discovery, monetisation, and subscription experience optimisation. It's suitable for an experienced researcher comfortable working in ambiguity, influencing senior stakeholders, and translating research into clear product and design direction. Contract Details Start date: ASAP / mid January Contract length: Initial 3 months (strong possibility to extend) Location: London (Victoria) Work pattern: Hybrid - 2 days per week on site (cannot be remote) Travel: Regular travel to Nottingham is required Work schedule: Full time, Monday Friday Reporting to: Product and Design leadership IR35: Inside IR35 (Only to use Umbrella, cannot use Ltd or Sole Trader) Day rate: £500 per day Key Responsibilities Lead end to end user research across subscription journeys on web and app Plan and research to validate freemium models, pricing, and monetisation Run discovery activities, including user interviews, usability testing, and concept validation Design research plans covering both tactical improvements and strategic redesign initiatives Analyse and synthesise research findings into clear, actionable insights Collaborate closely with Product Managers, Designers, Engineers, and senior stakeholders Champion human centred design, accessibility, and usability across the product lifecycle Required Experience Background in subscription based products and/or e commerce preferred Strong qualitative research skills (quantitative experience beneficial) Confidently framing research questions, defining hypotheses, and selecting methodologies Experience using remote research tools (e.g., UserTesting or similar) Familiarity with analytics platforms Rates depend on experience and client requirements.
