29 jobs found

The role As Helsing's IT Support Lead, you will own the day to day delivery, performance, and experience of IT support across our European offices. You'll lead a distributed team of IT Support staff covering on site, on call, and triage responsibilities, making sure every Helsing employee gets fast, high quality help, and that every ticket improves our service the next time around. You will be hands on with Jira Service Management, fluent in using data to drive decisions, and an early adopter of AI agents and automation to scale the team's impact without scaling headcount linearly. You'll set the standard for what great internal IT feels like at Helsing for both the staff we support and the IT engineers doing the supporting directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies. The day to day Own the daily operating rhythm of IT Support: ticket prioritisation, queue health, SLAs, and ensuring the right issues are being worked on by the right people at the right time. Lead, coach, and develop a distributed team of IT Support Engineers across the UK and Germany, including on site staff, triage, and on call rotations. Design and manage rotas; on call, triage, and site coverage. Balancing fairness, coverage, and team wellbeing across multiple offices and time zones. Own IT's Jira Service Management as a product: queues, request types, workflows, automation rules, SLAs, forms, customer portals, and reporting. Define, maintain, and continuously improve escalation paths between L1/L2/L3 support, IT Engineering, Security, and external vendors, including clear ownership, response expectations, and communication standards during major incidents. Build and own the IT Support performance reporting layer: dashboards, KPIs (CSAT, time to resolution, first contact resolution, backlog age, escalation rates), trend analysis, and regular reporting to IT leadership and the wider business. Identify and deploy AI agents and automation (within Jira, M365, and our wider toolchain) to deflect repetitive tickets, accelerate triage, draft responses, and surface insights from ticket data. Continuously raise the bar on the end user support experience. Clear comms, fast resolutions, great self service, and a polished, consistent feel across every interaction. Equally raise the bar on the IT staff experience. Better tooling, clearer runbooks, sensible on call load, meaningful career growth, and protection from avoidable toil. Partner with IT Engineering to turn recurring issues into permanent fixes and with Security to ensure support processes meet our compliance and audit obligations. Own and evolve our internal IT knowledge base, runbooks, and self service content. You should apply if you Have 5+ years of experience in IT Support, including 2+ years leading or managing a support team in a fast paced environment. Are highly proficient with Jira Service Management, comfortable designing workflows, automations, SLAs, queues, and reporting, not just using them. Have a strong, demonstrable track record of running support as a data driven function, defining the right KPIs, building dashboards, and using metrics to drive real operational improvements. Have hands on experience deploying AI agents, chatbots, or automation to improve ticket deflection, triage, or response quality. Have managed rotas across on call, triage, and on site responsibilities, ideally across multiple locations or time zones. Have designed and operated clear escalation processes, including major incident handling and cross team coordination. Bring a customer first mindset paired with strong operational discipline - you care equally about user experience and team health. Are a strong communicator who can translate between end users, IT engineers, security, and senior leadership. Your personal values match ours: ownership, initiative, dedication to mission, speed, and inclusiveness. Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action. Nice to Have Experience administering Jira Service Management at scale, including integrations with Slack, M365, identity providers, and MDM tooling. Experience with AI tooling such as Atlassian Intelligence, Microsoft Copilot, or custom LLM based agents in a support context. Familiarity with ITIL or similar service management frameworks - used pragmatically, not dogmatically. Hands on background supporting macOS, Windows, iOS, M365 (Entra ID, Exchange, SharePoint), and MDM tools like Intune, Jamf, or JumpCloud. Experience working in a regulated environment (defence, government, finance) with associated audit and compliance requirements. Experience scaling an IT Support function inside a fast growing engineering organisation. Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and VSOP options Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regular company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work A hands on onboarding program (affectionately labelled "Infraduction"), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done - all whilst working with other engineering teams from day one (Specifically for engineering and AI). These are the core benefits across all locations, there may be additional benefits in certain locations. Equal Opportunity Employer Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation. Helsing's Candidate Privacy and Confidentiality Regime can be found here.

About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end to end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360 degree, data driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. The Venue Vaillant Live is where Derby comes together for unforgettable live moments. Recently rebranded and re energised, this versatile venue hosts concerts, comedy, exhibitions and sporting events for up to 3,500 fans. With a growing programme of touring acts and community events, Vaillant Live plays a vital role in the city's cultural heartbeat. About the Role As our Venue Security Manager, you'll lead the safety and security operations of Vaillant Live. You'll shape and drive our security strategy, anticipate and manage a wide range of risks, and ensure every event runs smoothly. Through confident leadership and strong emergency preparedness, you'll create a safe, welcoming environment where teams can perform at their best and unforgettable experiences can thrive. What we can offer Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites. You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Globalwill support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Globalyou will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team You will be responsible for: Leading the venue's security strategy, including risk management, emergency preparedness, and the creation, review, and implementation of all security policies and procedures. Overseeing all security infrastructure and operations, including CCTV, access control, alarms, radio systems, screening equipment, patrols, and Event Control monitoring. Planning security for all events, working closely with the events team to assess risks, develop mitigation plans, and liaise with visiting production security. Building strong relationships with key partners, including local authorities, police, emergency services, and wider organisational security teams to support compliance and continuous improvement. Managing people and partners, including the in house security team, contracted security and stewarding providers, medical provision partners, and all associated performance, auditing, staffing, and incident investigations. You will have: Proven security leadership and management experience, ideally gained within events, hospitality, policing, military, or similar operational environments. Strong security expertise, supported by relevant qualifications or experience in security management, risk assessment, and emergency response - including SIA Door Supervisor, SIA CCTV, and First Aid at Work. Confidence under pressure, with the ability to take control during incidents, manage conflict effectively, and remain calm and decisive. Experience managing specialist contractors and service providers, ensuring high performance, compliance, and continuous improvement. Excellent communication, customer service, and digital skills, including proficiency in Microsoft Office and the ability to work collaboratively with a wide range of stakeholders. Recruitment Process Outlined: 1st Stage-Intro Call with Talent Team 2nd Stage-Interview with Vaillant Live Team Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

Head of IT Department: Information Technology Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organisational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.

Location: Liverpool/ Chester Purpose of the Role The E&S Site Rep is responsible for ensuring that the project complies with all current E&S legislation, all JGL IMS requirements, and clients' site specific requirements. The E&S Site Rep helps to create and maintain environmental & sustainability system and procedures on site, as well as ensure that all communication, bulletins, and TBTs are briefed to all and are fully complied with. Responsibilities Support Project Manager/Site Manager in Achieving the Role and Responsibilities. SEATS Training / Other Required Training Project Assessment form (Aspect and Impact) Site Setup Environmental Workplace Inspection Spill Kit Inspection Waste Management (Waste Contractors/WTNS) SmartWaste Setup / Training / Data Management Internal Audits/Observations Closeouts Sent to Suzanne / SHEQ Arrange/Nominate site team for E&S Trainings Emergency Response/Initial Incident/Accident Notification and Investigation Communication With Client and SHEQ team. Experience, Knowledge, Qualifications & Training Have good working knowledge of English, both written and verbal, and be able to report at supervisor level. Extended experience and a general level of education may be sufficient. An understanding of the environmental laws and regulations such as Control of Pollution Act 1974 and Environmental Protection Act 1974. Have undertaken CITB Site Supervisor Safety Training Scheme (SSSTS) or similar. Hold a suitable E&S qualification such as Site Environmental Awareness Training Scheme (SEATS). Ability to keep records. Additional Requirements Flexible on working day or night shift. Disability Confident Committed We are a disability confident employer and we're committed to providing equal opportunities in employment. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. Reasonable Adjustments We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to enable you to be the best you can, please contact the HR team at .

Join the UK's most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture. The May Fair Hotel, one of London's most iconic 5 star destinations, is seeking an experienced Security Manager to safeguard our guests, team members, and property. This role is central to maintaining the hotel's reputation for refined luxury, privacy, and exceptional service. As Security Manager, you will lead all security operations, ensure compliance with legal and brand standards, and cultivate a culture of safety across the hotel. Overview Oversee all security functions, including surveillance, incident response, and access control. Conduct regular risk assessments and implement proactive strategies to mitigate potential threats. Recruit, train, and supervise the security team, ensuring high standards of professionalism and readiness. Lead emergency procedures, coordinate with local authorities, and manage critical incidents with calm authority. Ensure adherence to health & safety legislation, fire safety protocols, and company policies. Plan and execute security measures for high profile guests, private events, and sensitive situations. Work closely with Front Office, Maintenance, HR, and Senior Leadership to maintain a secure environment. About You Proven experience as a Security Manager or senior security leader in a 5 star hotel or luxury environment. Strong knowledge of UK security legislation, emergency procedures, and risk management. Excellent communication and decision making skills, especially under pressure. A discreet, guest focused approach with the ability to manage sensitive situations. SIA licence (Door Supervisor or Close Protection) preferred. Confident in leading teams and influencing safety culture across departments. Company Benefits Competitive salary 28 days Holiday per annum including Bank Holidays increasing with long service Complimentary hot meals, salad bar and unlimited beverages provided daily Recommend a Friend Scheme of up to £500 per friend recommended. Annual complimentary night stays within our hotels Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends Access to a discount platform for all of the most popular stores and outlets Auto enrolment into our company pension scheme Regular social events across all hotels Annual company recognition events held in January each year Wellbeing champions across all of our hotels Additional Benefits Access to our company doctor for medical appointments and occupational health support Access for all hosts to our online learning platform Edwardian Academy Opportunities for promotion and a wide range of training programs to support your development Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Title Technical Services Manager Role Purpose The Technical Services Manager is responsible for the safe, reliable, compliant, and customer focused operation of building engineering systems and associated building fabric within a shopping centre environment. The role focuses on technical assurance, operational performance, asset condition, and service continuity for both critical and non critical assets that support a safe, attractive, and fully operational retail destination. Acting as the senior technical authority on site, the postholder ensures that mechanical, electrical, life safety, and building fabric elements operate in line with statutory obligations, manufacturer requirements, landlord standards, and agreed service levels, while supporting continuous improvement, resilience, and positive occupier and visitor experience. This role is deliberately non financial in nature and does not include budget ownership, service charge management, or commercial financial accountability. Key Responsibilities Technical & Operational Leadership Provide day to day technical leadership for mechanical, electrical, life safety, and associated building systems across the shopping centre. Act as the primary technical escalation point for complex plant failures, system alarms, fabric defects, and abnormal operating conditions. Ensure all plant, equipment, and fabric elements are operated and maintained within design parameters, statutory requirements, and manufacturer specifications. Maintain oversight of critical systems including HV/LV, UPS, generators, BMS, fire systems, security interfaces, HVAC, and public facing infrastructure. Compliance, Assurance & Safety Ensure full statutory compliance across all engineering and fabric related activities, including health & safety, fire safety, accessibility, and environmental requirements. Implement and maintain safe systems of work, permits, risk assessments, and method statements for engineering and fabric works. Ensure engineering and fabric documentation, O&M manuals, drawings, inspection records, and certification are accurate, current, and readily available. Carry out regular audits, inspections, and technical reviews of plant rooms, back of house areas, service corridors, roofs, and public areas to identify risk and drive corrective actions. Planned & Reactive Maintenance Oversee delivery of planned preventative maintenance (PPM) and reactive works for engineering systems and building fabric to ensure asset reliability, safety, and presentation. Review maintenance trends, asset condition, and defect data to support proactive and condition based maintenance approaches. Ensure incidents, defects, alarms, and fabric failures are investigated, recorded, prioritised, and resolved effectively. Support the development, testing, and continuous improvement of operating procedures and emergency response plans relevant to a live retail environment. Building Fabric Management Provide management and technical oversight of building fabric elements including roofs, façades, glazing, floors, walls, doors, loading bays, malls, service yards, and landlord areas. Coordinate fabric inspections and surveys, ensuring defects are identified early and managed in line with risk and operational impact. Oversee reactive and planned fabric repairs, ensuring works are completed safely, to an appropriate standard, and with minimal disruption to trading. Ensure fabric works comply with statutory requirements, fire strategy, accessibility standards, and landlord design principles. Maintain close coordination between fabric and M&E activities to ensure holistic asset performance. Team & Contractor Management Provide direct leadership and technical guidance to site engineering teams, including shift and day engineers. Coordinate daily workloads, task prioritisation, and operational coverage to maintain service continuity during trading hours and out of hours periods. Direct and supervise contractors and specialist service partners undertaking engineering or fabric works, ensuring compliance with site rules, permits, and safe working practices. Identify training needs and support the development of technical and safety competence within the site team. Retail Environment & Stakeholder Support Support the safe operation of the shopping centre during trading hours, events, peak periods, and seasonal activities. Provide technical support and assurance to centre management, retailers, and operational stakeholders regarding engineering and fabric matters. Coordinate works planning to minimise disruption to retailers, customers, and centre operations. Support incident response in public areas, ensuring safety, communication, and swift technical resolution. Reporting & Communication Produce clear technical and fabric condition reports covering incidents, compliance status, asset condition, and operational risk. Maintain accurate shift logs, inspection records, and incident reports. Communicate engineering and fabric risks, defects, and improvement opportunities to senior stakeholders in a timely and professional manner. Provide authoritative technical input to support occupier engagement and landlord assurance. Projects & Change Support Provide technical and fabric input into small works, refurbishments, asset replacements, and minor modifications. Support commissioning, handover, and integration of new or modified plant and fabric elements. Work collaboratively with project and centre management teams to resolve technical, safety, and operational challenges. Interfaces Site engineering teams and supervisors Building fabric contractors and specialist service providers Shopping centre management teams Retailers and occupiers (as required) Health & Safety and Fire Safety representatives Client and operational stakeholders Project and transition teams Skills & Experience Essential Recognised apprenticeship or equivalent qualification in mechanical or electrical engineering. Strong experience working with business critical building services systems in a live operational environment. Demonstrable experience overseeing or coordinating building fabric maintenance and repairs. Proven ability to lead engineering teams and manage contractors on a complex site. Sound knowledge of statutory compliance, health & safety legislation, fire safety, and safe systems of work. Ability to interpret technical data, drawings, and system documentation. Strong organisational, communication, and problem solving skills. Computer literate with the ability to produce clear technical and condition reports. Desirable Authorised Person status for HV or other critical systems. Formal Health & Safety qualification (e.g. IOSH, NEBOSH). Experience working within a shopping centre, retail, or other customer facing environment. Experience supporting refurbishments or fabric improvement works in occupied buildings. Personal Attributes Proactive and methodical approach to technical and fabric risk management. Calm and decisive under pressure, particularly during incidents affecting public areas. Strong attention to detail with a focus on safety, compliance, and presentation. Collaborative team player with the confidence to challenge unsafe or non compliant practices. Scope & Accountability Accountable for technical performance, safety, compliance, and condition of site engineering systems and building fabric. Line management responsibility for site engineering staff and day to day oversight of engineering and fabric contractors. No direct responsibility for financial management, budgets, or service charge control.

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Senior Backend Monetization Engineer to become part of our remote team and our mission to elevate the human experience of sexuality and relationships. You will be responsible for designing, building, and operating scalable, secure backend systems that power the company's revenue-generating experiences to ensure monetisation flows are reliable, compliant, observable, and performant at scale. To be right for this role, you should have extensive experience in Backend development with some specific experience with in-app purchases, pricing, and other revenue-related services. What you will do: Drive outcomes, not just features. You'll own the health of our monetisation funnel and be responsible for the reliability and performance of the systems that keep Feeld sustainable. Design and maintain scalable backend systems that support integrations related to subscriptions, billing, entitlements, pricing logic, and promotional mechanics as the user base grows. Ensure high reliability and correctness of monetisation flows, minimising revenue-impacting incidents and reducing time-to-detection and resolution. Enable faster experimentation by supporting feature flags, testing, and analytics instrumentation across monetisation systems. In partnership with the Data team, build and maintain analytics and reporting capabilities that provide insight into revenue performance, user behavior, and system health. How you will grow: Deepen your expertise in designing and operating revenue-critical systems at scale. Develop advanced skills in system observability, monitoring, and incident response for high-throughput financial workloads. Expand your knowledge of analytics infrastructure, experimentation frameworks, and data-driven product development. Improve your collaborating skills with non-technical partners by translating complex technical concepts into clear business insights About you: You have experience designing, building, and maintaining backend services that handle high-throughput, business-critical workloads such as payments, subscriptions, or financial systems. You are comfortable working with databases, APIs, and ensuring data integrity and security in production environments. You are skilled at communicating technical concepts clearly to non-technical cross-functional partners. You approach problems with curiosity and systems thinking, balancing technical excellence with business impact and user experience. Bonus points: You have experience building or maintaining subscription platforms, billing systems, or working directly with payment providers like Adapty, Stripe, RevenueCat, or Apple/Google in-app purchase APIs. You have worked with analytics pipelines, experimentation frameworks, or feature flagging systems to support data-driven product decisions. You have mentored other engineers or led technical initiatives that improved system reliability, performance, or developer experience. You have experience with mobile backend integration or supporting cross-platform monetisation flows across iOS, Android, and web. About us: Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product - we iterate, improve and test things internally to see what works best for everyone. Our culture: We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit. Because we are a fully remote team, it's especially important that we create an environment where our colleagues feel included and connected as humans. Diversity, equity, inclusion and belonging at Feeld: Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce. We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities. Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at . Compensation and perks: We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing of our Members and colleagues. Feeld's way of working is designed to proactively prevent burnout and an "always on" culture. We believe in technology and working environments that enable people to live a meaningful, fulfilled life. Therefore, we offer our staff: Flexible working hours Unlimited paid time off A fully remote working situation Home office budget Learning & development budget On demand therapy sessions and mental health support via Spill In-person meet ups Our compensation system is one of the ways we work to uphold equity and inclusion at Feeld. Just as we strive to enable honest expression on our platform, we strive for openness of information within the organization. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard. That is why we offer a compensation system that is transparent, honest, and equitable. Additionally, we believe all humans deserve to earn a competitive wage, so we offer a Baseline Freedom Salary of £60,000 GBP per year for any role that indexes below £60,000 GBP per year. Estimated compensation for this role: The total cash compensation for this role is dependent on Level and Step, as well as geographic location, but we estimate that the competitive market compensation for this role is between £75,000 - £110,000 GBP based on the requirements listed in this job description. Our interview process: Your first conversation with Feeld will be a screening call with our recruiter, where you'll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you're seeking. Your second conversation will connect you directly with the hiring manager for the role you're applying to. Here, you'll have a chance to ask more questions about the work you'll be doing. This conversation will also focus on your past work experiences. The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete. Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you'll be able to ask questions about team processes, workflow, and the employee experience at Feeld. We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation. Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability. We understand we're asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we're committed to offering transparent communication and prompt feedback as you navigate this application with us. To find out more about Feeld, download our app (available on iOS and Android).

What you'll bring to the team Accessibility Merlin Accessibility Assistant Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY Hours: Full time fully flexible, any 5 days out of 7 Location: LEGOLAND Windsor Resort The Merlin Accessibility Assistant is responsible for managing all enquiries relating to the Merlin Ride Access Pass (RAP) and guiding escalated Accessibility support for Contact Centre Teams for all Merlin sites. This includes handling high profile and sensitive cases with professionalism, accuracy, and empathy. The role also provides operational support to sites by managing daily RAP allocation figures and monitoring capacity to ensure fair and effective access for guests. Key accountabilities Manage and respond to all Merlin Ride Access Pass enquiries for all Merlin attractions, including high profile and complex cases. Manage and respond to complex accessibility enquiries for all Merlin attractions, including high profile and complex cases from the Global Contact Centre Teams. Deliver clear, consistent, and empathetic communication in line with Merlin policies and guest experience standards. Assist site teams and accessibility champions with specialist accessibility support. Liaise with internal stakeholders and site teams to resolve enquiries and support operational needs. Ensure compliance with data protection, accessibility standards, and internal procedures. Respond to customer inquiries via phone, email, live chat, review sites and social media promptly and courteously aligned with our brand tone. Provide detailed information about products and services, addressing any questions or concerns customers may have. Qualifications & Experience Experience and confidence in speaking directly with guests via all communication methods, verbal and written. Strong verbal and written communication skills with excellent attention to detail, including spelling, punctuation and grammar. Ability to manage sensitive and high profile cases with discretion and empathy. Familiarity with ticketing systems, guest feedback platforms, and accessibility requirements is advantageous. Identify guest's needs and points of enquiry or feedback, clarify information and provide solutions. Organised, proactive, and capable of managing workload across multiple sites. Be able to clearly communicate to our guests and with fellow colleagues. Confident using internal systems and data to manage capacity and allocations. Ensure profit protection, data protection and GDPR requirements are adhered to. Meeting response time targets on all forms of guest contact. Personal qualities A willingness to learn and develop your skills. Have a passion for delivering excellent customer service and guest experience standards. Demonstrates the ability to work independently, self motivated, using initiative and sound judgment to manage tasks and solve problems with minimal supervision. Have passion for our brand and accessibility standards. Commitment to delivering an inclusive and positive guest experience. Most importantly, have fun at work to create memorable experiences! Health & Safety Employees Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Benefits £12.80 Hourly 40% discount off LEGO sets and products on the online LEGO Store! Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!) Staff discount codes for Merlin Annual Passes to gift to loved ones! Pro rata holiday allowance based on 28 days full time equivalent Private pension scheme Life assurance scheme Employee assistance programme Access to Perks at Work which 30,000+ national & local employee discounts Free staff parking Ongoing training & development Pay Range Competitive

Are you passionate about digital transformation and ready to make a real impact on patient care? We are seeking an exceptional Cutover Manager to lead one of the most critical phases of our New Electronic Patient Record (EPR) Programme. As Cutover Manager, you will be at the heart of our digital journey-responsible for planning, coordinating, and delivering the safe transition from our legacy systems to a modern, integrated EPR. You will work alongside clinical, operational, and digital leaders, guiding multidisciplinary teams through a complex and high profile go live. You will have the autonomy to shape the cutover strategy, lead the Go Live Command Centre, and manage risks and resources at scale. This role offers the chance to influence Trust wide change, build relationships with senior stakeholders and national partners, and leave a lasting legacy for the future of healthcare in our region. Main duties of the job Lead the development, implementation, and continuous improvement of the Trust wide cutover strategy for the EPR Programme. Oversee all cutover activities, ensuring seamless coordination across data migration, testing, training, operational readiness, and early live support. Establish and manage the EPR Go Live Command Centre, including incident management, downtime protocols, escalation, and rapid response. Manage complex risks and dependencies, developing robust mitigation and contingency plans. Hold delegated responsibility for the cutover workstream budget, including contractor and agency spend, resource allocation, and financial reporting. Engage and influence senior stakeholders, including clinical, operational, and digital leaders, and manage relationships with external suppliers, system integrators, and NHS bodies. Ensure compliance with Trust policies, NHS digital standards, and statutory requirements, including safeguarding, equality and diversity, health and safety, and information governance. Maintain accurate and timely documentation of all cutover activities, decisions, and outcomes for audit and assurance purposes. Champion a culture of safety, learning, and improvement throughout the cutover and go live period. Qualifications Master's degree or demonstrable equivalent senior level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline. Professional operational service delivery and business management knowledge to degree level or equivalent. Postgraduate qualification in EPR configuration, digital health, or clinical systems. Certification in NHS specific digital frameworks or standards (e.g. Blueprinting, What Good Looks Like). Experience Significant experience leading cutover or go live activities in large scale digital transformation programmes, preferably within NHS or healthcare settings. Proven track record of strategic planning and delivery across multiple workstreams (e.g. data migration, testing, training, operational readiness). Experience of working with EPR suppliers and system integrators, including contract mobilisation and implementation phases. Experience of developing or implementing cutover policies, protocols, or toolkits within a Trust or system wide programme. Skills Strategic planning across multiple workstreams including data migration, testing, training, and operational readiness. Knowledge Specialist knowledge of cutover planning and execution in large scale digital health programmes. Knowledge of risk management principles and business continuity planning. Other Able to travel to Trust locations and sites as required. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £57,528 to £64,750 a year. Final salary is dependent on Job Evaluation.

QHSE Officer Pertemps are recruiting for a permanent full-time QHSE officer to join our clients international family-owner operation with a great forward-thinking reputation, and a leader in quality and service. You will be responsible for maintaining, monitoring and continuously improving UK's Quality, Health, Safety and Environmental (QHSE) management systems across both its UK sites. The role ensures compliance with the companies that hold ISO 9001, ISO 14001 and ISO 45001 standards, relevant UK legislation and internal requirements, while actively supporting a positive and proactive safety culture across both UK sites. Reporting to the UK General Manager and working closely with the Quality Administrator and departmental managers, the post holder will also act as administrator for QHSE-related digital systems, reporting tools and documentation platforms. You will be also maintaining, updating and controlling ISO 9001, 14001 and 45001 management system documentation, managing QHSE document control processes, including approval, coding, review, and publication via SharePoint, acting as the primary point of contact for external certification audits and support audit planning, delivery and close-out, conducting internal audits across QHSE management systems and track corrective and preventive actions and co-producing, the annual QHSE Management Review. In addition, you will be maintaining environmental and Health & Safety Legal Registers, tracking legislative changes and advising management on compliance actions, liaising with regulatory bodies such as the HSE, Environment Agency, and local authorities when required, also acting as a system administrator for QHSE SharePoint platforms and reporting tools. In regard to Health, Safety & Incident Management you will be developing and reviewing site-wide risk assessments in collaboration with managers and employees, maintaining COSHH assessments, registers, and safety data sheets for all hazardous substances, leading investigations into accidents, near misses, and environmental incidents, supporting contractor safety management including RAMS review and compliance monitoring, supporting selection and distribution of PPE, first aid and spill response equipment and participating in inspections, site walks, and emergency preparedness activities. As part of this varied role, you will also be managing waste, energy, and emissions data, maintaining the environmental aspects registers and CO data including Scope 1, 2 and relevant Scope 3 inputs, coordinating waste contractor controls and Plastic Packaging Tax reporting and monitoring Consent to Discharge compliance, preparing QHSE KPIs, dashboards, and site communications, supporting QHSE working groups and deliver toolbox talks and contributing to continuous improvement initiatives. Ideal Candidate Detail-orientated, proactive, and thrives in a fast-paced environment. Professionally qualified QHSE specialist, holding a NEBOSH General Certificate (or equivalent); Internal ISO Auditor status is desirable, alongside a clear commitment to ongoing professional development. With comprehensive technical knowledge of health, safety and environmental legislation, ISO-aligned QHSE management systems and industry best practice, with hands-on experience implementing safe systems of work. Proven experience in fast-paced, operational environment, with the ability to balance compliance requirements with commercial and operational demands. Proactive and solutions-focused safety officer with strong interpersonal and influencing skills to engage effectively with frontline teams, contractors and senior stakeholders alike. Strong IT skills. SharePoint 2013 experience is desirable with the ability to create QHSE related documentation. Full UK driving license is essential, as the role involves frequent travel between sites. Hours Monday - Thursday 9am-5pm Friday 9am - 4pm Salary £38,000 - £40,000 per annum Benefits: 24 days holiday Bank holidays Discretionary Bonus Scheme Reward & recognition platform Family Day events and a friendly, inclusive culture Ongoing Training and development to help you grow in your role If you are interested in this vacancy, please click to APPLY

HOW WILL YOU MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent communication, cross functional working, and possess strong multi site and leadership experience? If so, then a career with STERIS in our Health and Safety team could be a great fit for you. About Us At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE. Role Overview We are currently recruiting for a Senior Manager, Regional Health Safety & Environment. This is an excellent opportunity to join us at an influential level in a division that drives the business forwards through providing a best in class Health and Safety service to our business. WHAT YOU WILL DO The Senior Manager, Regional Health Safety & Environment is responsible for developing and providing support for the implementation of Health, Safety and Environment management systems for the IMS - EMEA Instrument Processing and Device Repair operations and other business segments as required by Corporate HSE. Other business segments may include, but are not limited to, Commercial Sales, Healthcare IPT Manufacturing Operations, IPS Device Repair and Surgical Solutions. This position will drive and lead sustainability for health, safety and the environment for our customers, employees and the surrounding communities. The individual will be an integral team member of the Regional and Corporate HSE teams and STERIS business groups, to implement "best practices" for STERIS employees. The path forward consistently requires the attainment and sustainment of the STERIS World Class Safety Excellence for all employees. Duties - Health, Safety and Environmental Management (85%) Contribute to the development of and support the effective implementation of the Corporate and Regional HSE strategy, participating in the regular review of the strategy and its implementation. Provide HSE leadership, support and guidance to the designated business units and field based teams to achieve HSE compliance and objectives. Manage the regional IMS Instrument Processing and Device Repair HSE team to ensure the effective delivery of the HSE strategy and objectives. Manage the regional development, implementation and ongoing review of documented HSE management systems, including policies, procedures, safe working instructions, guidance, information and HSE updates to address relevant business unit needs. Develop, monitor and maintain HSE Management Systems that are equivalent and aligned to the ISO 45001 and 14001 management standards. Identify gaps and potential improvements in HSE management systems, developing and implementing actions to eliminate gaps. Manage the Regional development, implementation and ongoing review of documented HSE training material both Learning on STERIS U and face to face practical training to address relevant business unit needs. Ensure that regional training and development needs are identified and met through the provision of a comprehensive blended training curriculum, training systems and tools. Ensure alignment and implementation of the STERIS Bloodborne Pathogen Immunisation program. Work as part of a cross functional team to ensure Occupational Health providers understand STERIS requirements for immunisation, return to work and accident investigation. Drive continuous improvement, engineer solutions to occupational exposures and deliver strong results from behaviour based processes. Implement, in collaboration with the STERIS Occupational Health and Industrial Hygiene, a national exposure monitoring program for identified exposure risks (PAA, noise, inhalable and chemical exposure). Manage the development, completion and ongoing review of risk and COSHH assessments, advising on the suitability and application of risk control measures, identifying and reporting on inadequately controlled risks and non compliance with statutory or internal non compliance. Provide oversight and guidance on incidents, injury reporting & investigation for relevant business units, ensuring that all injuries, incidents and near misses are reported and investigated in accordance with STERIS policy. Introduce the scorecard to drive improvements in the quality of Navigator incident reports - target right first time. Support collection & analysis of HSE performance data, HSE metrics, identifying areas of concern and reporting performance through dashboards and other means to ensure appropriate actions. Collaborate with members of the HSE Council to deliver automated dashboards and better quality data analytics to aid the whole business in trend reviews. Develop, train and support the IMSEMEA's central and site safety committees. Monitor and report on training completion, performance and compliance, using feedback to identify opportunities for improvement. Lead on effective HSE communication using monthly safety calls, internal intranet, newsletters, internal publications and other engagement initiatives to improve employee awareness, competency and safety performance. Oversee the IMS EMEA and Device Repair HSE self assessment and audit programme, conduct audits/reviews and report on audit findings, making recommendations for corrective actions. Use Lean methodology to drive improvements in Safety and Environmental programmes. Engage with and build working partnerships with other support services (Training, Quality, CI & Facilities) to eliminate silo working and drive productivity for all HSE initiatives. Undertake Lean Leadership training and align all team members with CI training to ensure all aspects of HSE and CI work collaboratively. Maintain knowledge & awareness of regional HSE legislation and emerging risks, reporting changes that may impact the business and supporting the development of effective response strategies. Support allocated major project works and acquisition/integration activities, ensuring that consistent regional HSE standards are adopted and implemented. Manage the development, implementation and testing of robust emergency, contingency, business continuity and disaster recovery plans. Coach and support continual development of the regional HSE team, ensuring concentrating on technical and soft skills. Supporting Medisafe, IMS repairs (Northampton), DanMed, IPT, Surgical Solutions with regional and local legislation advice, audit and implementation of correct action plans for all non conformances identified. Duties - Environmental Compliance Management (15%) Manage environmental compliance, including conducting reviews, to ensure business units are fully compliant with relevant environmental requirements. Manage the creation, continuous development, delivery, assessment of learning outcomes and performance reporting of engaging, innovative environmental training and learning. Undertake assessments of new technology to produce feasibility studies to support STERIS IMS's drive to support the NHS's Net Zero goal. Prepare and implement communications based upon existing, new and/or revisions to existing environmental regulations of the country(s) in which the businesses operate. As appropriate, support Corporate Responsibility Initiatives (CSR and ESG) that may be voluntarily subscribed to by STERIS. Coordinate environmental compliance tasks. Required Experience Ability to work well in a team environment. Ability to work independently. Strong people management and leadership skills, including facilitation, training and mentoring skills. Strong interpersonal and influencing skills with ability to manage site level, regional operational and senior management relationships. Working knowledge of Safety and Health Management Systems (ISO 45001), Environmental Management Systems (ISO 14001). Ability to develop and deliver effective training. Highly effective communication skills; written and oral. Confident with the use of IT systems, e learning platforms and software. Understanding of applicable computer systems, such as Microsoft Office, SharePoint, databases, and function specific software. Preferred Experience None specified. Job Category Health, Safety & Environment Job Segment Infection Control, Patient Care, Testing, Industrial Hygiene, Risk Management, Healthcare, Technology, Engineering, Finance Equal Opportunity Employer STERIS strives to be an Equal Opportunity Employer. Legal Statement We are legally required to state that we provide equal opportunity employment, as mandated by applicable laws.

Technical Services Manager page is loaded Technical Services Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ508032 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Seeking a Technical Services Manager based in the City of London Role Purpose The Technical Services Manager is responsible for leading the delivery of all hard facilities management (FM) services across a landmark corporate office portfolio in London. This role is pivotal in ensuring a safe, compliant, and fully operational built environment. You will drive operational excellence, manage a dedicated technical team, and oversee specialist contractors to maintain the highest standards of service for our client, ensuring the resilience of their critical engineering systems and supporting their core business objectives. Key Responsibilities 1. Technical & Engineering Operations Oversee the delivery of all Planned Preventative Maintenance (PPM) and reactive maintenance for mechanical, electrical, plumbing (M&E), and building fabric assets. Ensure all critical systems-including HVAC, uninterruptible power supplies (UPS), generators, fire and life safety systems, and Building Management Systems (BMS)-are maintained to the highest standards of performance and reliability. Implement and manage a robust asset management strategy, including lifecycle planning and capital expenditure (CapEx) forecasting. Act as the primary technical authority on-site, providing expert guidance on complex engineering issues and leading troubleshooting efforts during incidents. 2. Compliance, Risk & Safety Management Guarantee 100% statutory and legislative compliance for all technical services, maintaining up-to-date records for auditing purposes. Champion a best-in-class health and safety culture, ensuring all work is conducted in accordance with JLL and client policies. Manage the contractor safety approval process, including the review of Risk Assessments and Method Statements (RAMS). Develop and maintain the site's business continuity and emergency response plans for all M&E-related scenarios. 3. Financial & Commercial Management Develop, manage, and report on the annual technical services budget, including operational expenditure and small project works. Provide accurate financial forecasting and variance analysis, identifying risks and opportunities for cost savings. Review and approve contractor proposals and invoices, ensuring value for money is achieved without compromising quality or safety. Identify opportunities for efficiency improvements and energy savings to support both financial and sustainability goals. 4. Team & Contractor Management Lead, mentor, and develop a team of on-site engineering technicians, promoting a culture of high performance, collaboration, and continuous improvement. Manage the procurement, onboarding, and performance of all specialist M&E service partners and subcontractors. Conduct regular performance reviews with key contractors to ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 5. Client & Stakeholder Management Serve as the main point of contact for the client on all technical service matters, building a strong, trust-based relationship. Produce and present clear, concise reports on technical performance, risks, budgets, and key initiatives to both client and JLL leadership. Collaborate effectively with other FM service lines (e.g., soft services, projects) to deliver a seamless and integrated workplace experience. Required Qualifications & Experience Essential: A recognized technical qualification in a relevant discipline, such as Mechanical Engineering, Electrical Engineering, or Building Services (e.g., HNC, HND, or Degree). Essential: A formal health and safety qualification (e.g., IOSH Managing Safely or NEBOSH General Certificate). Experience: Proven experience as a Technical Services Manager, Engineering Manager, or similar role within a demanding corporate or critical environment in the UK. Technical Skills: In-depth knowledge of modern building services, M&E systems, BMS, and CAFM (Computer-Aided Facilities Management) systems. Leadership: Demonstrable experience leading and motivating in-house technical teams and managing third-party contractors. Financial Acumen: Strong experience with budget management, financial forecasting, and commercial negotiation. Communication: Excellent client-facing and communication skills, with the ability to articulate complex technical issues to a non-technical audience. Mindset: A proactive, problem-solving mindset with a strong commitment to quality, safety, and customer service. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Do you have previous Security Manager experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? We are seeking an experienced and adaptable security manager to safeguard a prominent facility in Central London. Salary: £42,000 per annum Location: Central London Benefits include: Financial support for SIA Licensing and renewal Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Main Duties: Supervise daily security team operations, ensuring efficient task completion Report any issues to the Operation Director Conduct yourself professionally at all times Carry out regular foot patrols to protect property and assets Respond promptly to emergencies Handle conflict appropriately if required Write incident reports to management standards Be vigilant about Health and Safety risks Work well as part of a team or independently Maintain a positive attitude towards challenges and people Requirements: Valid SIA licence Minimum 1 year experience as a Security Manager Strong leadership and supervisory skills Excellent customer service and communication skills Proficient in Microsoft Excel and Outlook Ability to deliver clear written and verbal reports Professional personal presentation Reliable, punctual, and committed to high attendance standards Strong problem-solving and decision-making abilities IT literate - able to use detection systems and emergency equipment Who We Are: Nationwide Security Service provides comprehensive security solutions across the UK. Our services include VIP Bodyguarding, Close Protection, CCTV systems, property management, guard dog patrols, security guards, and alarm response systems. Why Work For Us? Join a supportive team and enjoy benefits such as uniforms, SIA licensing schemes, cycle-to-work programs, and pension and life assurance. We invest in our team through our in-house Training Academy, Leadership Development Programme, and eLearning platforms to help you grow your career.

Contract Delivery ManagerSkip to main content Delivery Manager page is loaded Contract Delivery ManagerApplyremote type: Remotelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ501142 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are seeking a Contract Delivery Manager to support our occupier accounts within the London Region. Schedule: Monday - Friday, 40 hours per week Core Purpose The Contract Delivery Manager provides comprehensive engineering support, supervises the on-site engineering team, and acts as the central point of coordination for all day-to-day activities. The role is critical for ensuring that all building services systems operate safely, efficiently, and in compliance with all relevant codes of practice. Key Responsibilities Team & Client Management Supervise, coordinate, and train the engineering team, providing technical support and guidance. Develop and maintain excellent client relationships at all levels. Maintain a close working relationship with the Account Manager. Collaborate with the portfolio team to identify and pursue new contract opportunities and extra-to-contract works. Operational Oversight Allocate PPM and reactive tasks to the engineering team to ensure timely completion. Ensure all on-site activities (PPM, reactive, breakdowns) are conducted with strict adherence to Health and Safety standards. Oversee all activities within the buildings, preparing and approving Standard Operating Procedures (SOPs) and Permits to Work (PTW) for specialist service providers. Inspect work quality from service providers, sign off on worksheets, and escalate recommendations. Maintain effective shift handovers, documenting critical plant status, ongoing work, and any outstanding issues. Site & Systems Maintenance Operate all building systems in a competent and efficient manner, including HV operations. Ensure a rapid and effective response to plant failures and abnormal operating conditions. Conduct daily tours to identify and report/repair any defects. Maintain the highest level of housekeeping in all plant areas, workshops, and stores. Administration & Reporting Ensure all daily record-keeping is completed accurately, including timesheets, incident reports, and logs for shift changes, holidays, and sickness. Generate monthly reports and maintain the forward maintenance register (FMR). Control finances by working within established budgets. Manage the upkeep of O&M manuals and asset data. Technical Operations & Troubleshooting Expertise is required in the operation and troubleshooting of the following systems: Building Management Systems (BMS) Air conditioning systems (VAV, VRV, FCU, CAV) Air Handling Units (AHUs) Boilers, heating systems, and CHP systems Generators and UPS systems AC/DC motors (single and three-phase) Emergency lighting High Voltage (HV) systems (training will be provided) Required Skills & Experience A minimum of 10 years of experience in the Building Services industry. C&G Pts. 1 & 2 in Electrical/Mechanical engineering or equivalent qualification. 18th Edition IEE: Wiring and Installation certification. HV Authorised Person (AP) status is highly desirable. Strong communication skills and the ability to manage difficult situations effectively. Demonstrated ability to lead, motivate, and manage direct reports. Technical competence across all building services (UPS, generators, water treatment, refrigeration, A/C, CHP). Proficiency with CAFM systems. Advanced IT skills. A proactive approach to achieving the highest standards of operation.thumb\_upthumb\_downcontent\_copy Location: Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Date Posted: 2026-03-09 Country: United Kingdom Location: Warminster, Wiltshire Position Role Type: HybridAt OMNIA(R) Training, we've brought together some of the UK's most innovative defence training organisations under one powerful mission: to transform the British Army's training system and create the best-trained Army in the world.OMNIA are redefining the British Army's collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you. OMNIA is at the heart of the UK's bold Land Industrial Strategy. The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win.You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the Security Assurance Lead. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Lead programme wide security risk assessments (technical, operational and third-party). Manage Security Risk for the programme, maintaining plans, processes and the effective compliance to regulatory requirements such as NIST, ISO 27001, GDPR, and PCI-DSS. Support and work with programme stakeholders in the effective delivery of Programme Risk Management. Lead incident response, including investigating and reporting breaches and vulnerabilities. Monitor and record emerging threats and regulatory changes affecting risk posture. Lead and evaluate partner organisations compliance to Security Risk Management, security controls and risk assessments. Work with the Security Assurance Lead and wider invested teams to ensure a comprehensive approach to risk management, integrating Security Risk into the programme Security Management approach - developing and implementing security policies, procedure and strategies to minimise risk and enhance data security. Successfully driving the support solution design to assure incremental and progressive acceptance of security risk to the in-service support solution. Attend Customer Programme, Design, Security and Risk Reviews; to ensure security risk programme drivers are fully understood, considered and the impacts of any associated risks are reduced. Support to the Engineering Leadership Team by producing Security Risk Management engineering plans, Basis of Estimates, Key Performance Targets and Statements of Work. Ensuring that all security and risk activities undertaken are conducted in accordance with Raytheon UK and MOD site procedures that reflects best practice. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first.The OMNIA Training Security Risk Manager will be responsible for identifying, assessing and mitigating security risk across for the programme's technologies systems, processes and third-party relationships for the Army Collective Training Service (ACTS). Responsible to the Security Assurance Lead, this position requires exceptional knowledge and experience across the breadth of security risk disciplines to lead security risk assessments, develop risk management frameworks, ensure regulatory compliance and collaborate with cross-functional teams, to provide a robust security posture.This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience (3 - 5+ years) as a Security Risk Manager Proven experience of incident response management and conducting security risk assessments utilising frameworks such as NIST and ISO27001. Experience of Supply Chain security risk management. Working knowledge of NCSC Secure by Design principles and UK Government Security Classification Policy (GSCP). Strong analytical and problem-solving skills to assess risk and develop effective mitigation strategies. A high level of competency in Microsoft Word, Excel and PowerPoint. A comprehensive understanding of Technical Publications and Support Documents. Comprehensive understanding of standards and guidance relating to supportability activities. Supporting the development of Risk Management Framework documents and controls. Understands security requirements and how to decompose them. Flexibility to travel regularly within the UK to support meetings. Desirable Skills and Experience: Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Experience of training solutions, army platforms or installation of equipment at customer sites. A working knowledge of understanding the impact of obsolescence on security risk. Knowledge of defence or public sector engineering standards and regulatory frameworks e.g. MOD Secure by Design. Additional knowledge of Physical Security or Personnel Security domains. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Qualifications in a security related domain such as CISSP, CGRC. Membership of a professional security body such as BCS CITP, ISC2. Health & Safety Knowledge. Security cleared or ability to obtain (SC or above). Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. RTX Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and

ZeroFox is seeking a motivated and detail-oriented Disruption Partnerships Manager to join our Product team. This role supports ZeroFox's global disruption network and takedown services by helping build and maintain strategic relationships with key online service providers - including major social networks, domain registrars, and hosting platforms. Working closely with the Disruption Partnerships Lead and cross-functional stakeholders across Product, Engineering, Customer Success and Legal, this role is focused on executing partnership strategies that enable ZeroFox to quickly and efficiently disrupt scams, impersonation, and brand infringement. This is an exciting opportunity for someone with hands-on trust and safety experience who is ready to apply those relationships and insights in a fast-moving cybersecurity environment The ideal candidate will: Have direct experience working in or with trust and safety teams at major online platforms - and bring existing relationships they can activate from day one Be operationally excellent, with a track record of managing partner processes and escalations with speed and precision. Be a clear communicator who can work effectively across internal teams and external partners Key Responsibilities Support the development and management of a portfolio of strategic relationships with key online service providers (social networks, registrars, hosting platforms, and other relevant providers) to enhance ZeroFox's disruption and takedown capabilities Execute day-to-day partnership operations, including managing partner communications, tracking SLAs, and resolving escalations related to takedowns and digital risk remediation Assist in developing and refining workflows and processes that improve the efficiency and speed of scam, impersonation, and brand infringement remediation Serve as a point of contact for partner-related operational issues and escalations, coordinating with internal teams to drive resolution Collaborate with Product and Engineering teams to surface partner feedback, document integration requirements, and support the incorporation of partner capabilities into the ZeroFox platform Monitor and report on key partnership metrics, including takedown success rates, response times, and partner engagement Stay current on industry trends, regulatory developments, and best practices in trust and safety, content moderation, and online abuse Support the negotiation and ongoing management of partner agreements and operational frameworks Experience working in or with trust and safety teams at major social networks, domain registrars, or hosting platforms typically obtained in 2+ years, with proven relationships that can be leveraged on day one Demonstrated ability to build and maintain working relationships with external organizations and cross-functional internal teams Solid understanding of online trust and safety operations, including content moderation, abuse reporting, and takedown processes Strong organizational and project management skills, comfortable managing multiple workstreams and partners simultaneously Clear and effective communicator, able to convey operational and technical concepts to diverse audiences. Problem-solving mindset with a strong attention to detail and ability to operate independently in a dynamic, fast-paced environment Proficiency with collaboration and tracking tools (e.g., Salesforce, JIRA, Confluence, or similar). Bachelor's degree in a relevant field (e.g., Business, Communications, Cybersecurity, Law), or equivalent practical experience Desired Skills and Qualifications Genuine passion for cybersecurity and a working understanding of online abuse typologies including scams, impersonation, and brand infringement Comfort operating in a high-velocity, ambiguous environment, you enjoy figuring things out and don't wait to be told what to do Analytical skills to interpret partner performance data and identify opportunities for process improvement Experience supporting or managing API-based integrations and technical partnership workflows Familiarity with legal and compliance considerations related to digital risk, content removal, and cross-border data sharing Creative approach to problem-solving, you look for novel ways to improve takedown efficacy and partner engagement Passion for translating customer and partner insights into actionable product feedback Community-driven culture with employee events Generous time off Comprehensive health benefits & 401(k) plan with employer match Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture About us ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today. Equal Opportunity We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Vice President - Infrastructure Architecture Engineer page is loaded Vice President - Infrastructure Architecture Engineerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.Vice President - Infrastructure Architecture EngineerThe Platform, Cloud and Database department is responsible for delivering, operating and continuously improving the core technology foundations that support all enterprise applications and services. The function brings together platform engineering, cloud services and database operations to provide secure, resilient and scalable infrastructure across the organisation.The department ensures that compute, storage, operating systems, cloud environments and database platforms are designed, maintained and governed to high standards of availability, performance, compliance and operational excellence. It plays a critical role in maintaining technology stability, enabling modernisation and supporting strategic transformation initiatives. NUMBER OF DIRECT REPORTS 0 MAIN PURPOSE OF THE ROLE The Platform, Cloud and Database Technical Delivery Lead is responsible for management and technical delivery on large, strategic, high profile and complex Infrastructure projects. The role manages the planning and execution of technical elements across cross-portfolio programs and services. You will work in close collaboration with relevant Programme / Project Manager for change initiatives. Planning and execution include working with multiple Security, IT, Change Management and other leadership / stakeholders and a variety of Architects and Engineering technical SMEs to identify, plan, impact analyse and deliver initiatives.Deliverables include, but are not limited to: Coordinate technical requirements and manage the technical delivery of Infrastructure projects within the Project Manager's agreed scope, cost and timescale Support the project portfolio providing architecture, design, engineering and implementation support Ensure the solution design and delivery aligns to strategy, roadmaps, standards, security policies and best practices of the organisation To provide the Project Manager with the creation of work breakdown structures (WBS), cost estimation for new projects, technical recommendations, impact assessments, feasibility studies and status reports KEY RESPONSIBILITIES In this role, you will be responsible for Platform, Cloud and Database technical delivery across MUFG's banking arm and Securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the Bank and the Securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you. Key responsibilities include, but not limited to: To provide specialized technical guidance, establish technical delivery goals and set reasonable delivery timeframes Interpret relevant regulatory, requirements and security, design and technical best practices and translate these to business aligned Infrastructure programme requirements Provides SME technical escalation for core Platform, Cloud and Database technologies Responsible for the definition, documentation and safe technical execution of projects, working closely with the allocated Programme / Project Manager. Actively participating in all phases of the project Provides technical expertise to Project Managers to ensure that requirements and quality plans are prepared and maintained and tracked accordingly Analyse accuracy of technical demands, work in progress, take action to ensure targets are met within safety and quality procedures, including hand-over to business and operational supports teams where appropriate Work with Level 3 to define strategies and plans, ensuring plans are aligned to the strategic goals of both the Business and Technology Provide effective investigation and technical resolutions for any issues that may occur as part of the project lifecycle Investigate potential and actual service problems that may arise from implementation and recommend solutions. Follow formal procedures to plan and test proposed solutions Manage the technical delivery of projects within the agreed technical scope, cost and timescale across Bank and Securities WORK EXPERIENCE Essential: Highly skilled architect / engineer with a comprehensive background in Platform, Cloud and Database technologies Strong Infrastructure delivery background with evidence of successful technical delivery across multiple workstreams within the Infrastructure Platform, Cloud and Database space Experience in managing the technical delivery for multiple workstreams with broad scope, ambiguity, and high degree of difficulty Possessing high level of analytical ability where problems are typically unusual and difficult Ability to maintain a working knowledge of Platform, Cloud and Database principles and elements Demonstrable experience of senior stakeholder management and relevant management reporting Ability to coach team members and stakeholders through technical knowledge transfer and constructive feedback to address issues ranging from maintenance and Platform, Cloud and Database performance to high visibility issues impacting manage users Experience in working in a high-pressure environment to deliver first class services Familiar with the specific standards associated with an IT practitioner's current role: e.g. Health and safety standards; change management; incident management and problem management standards; and common service focused frameworks such as ITIL Version 3 SKILLS AND EXPERIENCE Functional / Technical Competencies: Essential Experience in leading technical and non-technical SMEs Understanding of various project management frameworks, methodologies and principles e.g. Waterfall, Agile, Scrum, Kanban etc. Wide range of Platform, Cloud and Database Infrastructure technical skills to be able to bring together technical teams in the production of a clear, achievable, cost-effective and supportable design Must be able to represent Infrastructure with credibility whilst guiding on the best technical solutions, tailoring business requirements to meet best practice and our technical standards Experience in project and development methodologies Experience planning and prioritising multiple work streams in response to rapidly developing and changing portfolios Planning own work and the work of others (including third parties) to ensure delivery to time and cost Can create agreed technical plans for others to follow, documenting actions required for simple to complex problems, confirms correct functionality, supervising other SME's where required Turning business problems into optimal technical designs, aligning user needs with systems requirements and organisational goals Experience of supplier and third-party risk management Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems Experience of designing and implementing solutions with one or more of the following

Job Description: Your Impact Are you ready to take ownership of essential on premise services delivered directly to a secure customer environment? At Leonardo UK, our Service Delivery Managers play a critical role in ensuring that business critical services supporting national security and public sector operations are delivered reliably, securely, and day to day on site. Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division. This role is focused on the operational delivery and continual improvement of secure, on premise platform and systems engineering services within a highly regulated customer environment. This role operates fully within an Integrated Project Team (IPT) and is embedded at a secure London customer location, working directly with users, engineers, and operational teams. You will provide hands on service oversight, coordinate incidents and issues on site, and ensure services remain resilient, compliant, and aligned with customer and contractual expectations. This role requires Developed Vetting (DV) due to the nature of the customer environment. Candidates must be eligible for DV clearance and able to maintain it for the duration of the role. What you will do as a Service Delivery Manager Provide day to day operational oversight of secure, on premise services delivered within a customer IPT environment. Act as the primary onsite service lead, working closely with a small number of high value users to ensure service reliability, responsiveness, and customer satisfaction. Coordinate and manage incidents, service issues, and escalations on site, working directly with engineering, field support, and operational teams. Ensure services meet agreed performance, availability, security, and compliance requirements. Support service onboarding and transition into live operation, ensuring services are fully operationally ready within the secure environment. Maintain and own service documentation, including service descriptions, support models, escalation paths, and operational procedures. Lead and support local operational teams, providing direction, prioritisation, and coaching as services mature. Facilitate regular service reviews with customer and internal stakeholders, driving continual service improvement based on operational feedback. Identify risks, issues, and improvement opportunities arising from live service delivery and coordinate corrective actions. Contribute to service planning and roadmap activities, ensuring services remain sustainable and fit for purpose. What you'll bring Proven experience delivering and supporting secure, on premise services within regulated or high assurance customer environments. Experience working within IPT or customer embedded delivery models, providing hands on service leadership. Strong understanding of service management principles (e.g. ITIL) applied in an operational, frontline context rather than remote governance. Demonstrated ability to manage incidents, issues, and escalations on site, working directly with technical and operational teams. Experience leading or coordinating locally delivered service teams, including day to day tasking and prioritisation. Strong stakeholder management skills, with the ability to build trusted relationships with customers and users in secure environments. Clear, confident communication skills across technical and non technical audiences. A proactive, accountable approach to service ownership, risk management, and continuous improvement. Core areas (must have) On site Service Delivery: Hands on experience managing live services within a secure customer location. Incident & Escalation Management: Leading and coordinating incident response in person, working with onsite teams. Secure / Regulated Environments: Experience operating under strict security, compliance, and operational controls. Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Desirable Familiarity with MODCert or similar defence customer certification processes. Experience using SolarWinds or equivalent on premise monitoring and alerting tools. Background in defence, government, or critical national infrastructure environments. Experience working alongside field engineering or platform support teams in secure facilities. Relevant certifications such as ITIL Foundation or higher. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Location This role is fully site based at a London customer location, five days per week, due to the nature of the secure customer environment. Remote, hybrid, or flexible working arrangements are not available for this position. Why join us Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi days each year. Secure your Future: Award winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options. For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!