2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users. Must have strong O365 / GPO / Azure / Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line IT Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line IT Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line IT Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
26/02/2026
Full time
2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users. Must have strong O365 / GPO / Azure / Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line IT Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line IT Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line IT Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health and Safety policy. Take part in/support company events when required. Adhere to company policies. Support the production environment for which wearing Personal Protective Clothing is essential. AskMe call placement is fundamental in reducing SLA. Required Competencies Good soft skills/communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background. Proficient problem analyzing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. Experience of Microsoft Office 365 and 2016. Experience of Google Suite including Gmail and Drive. A knowledge of InTune, Azure, Webex, Landesk would be beneficial. The ability to work as part of a team or alone including individual project work when required. The ability to work under pressure to meet deadlines. Smart, professional appearance as customer facing. Notes46 Source
24/02/2026
Seasonal
JOB DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health and Safety policy. Take part in/support company events when required. Adhere to company policies. Support the production environment for which wearing Personal Protective Clothing is essential. AskMe call placement is fundamental in reducing SLA. Required Competencies Good soft skills/communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service orientated background. Proficient problem analyzing and solving skills. Previous experience of working with a Service Desk tool, preferably AskMe (ServiceNow) A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android. A good understanding of Windows 11 and 10. Experience of Microsoft Office 365 and 2016. Experience of Google Suite including Gmail and Drive. A knowledge of InTune, Azure, Webex, Landesk would be beneficial. The ability to work as part of a team or alone including individual project work when required. The ability to work under pressure to meet deadlines. Smart, professional appearance as customer facing. Notes46 Source
If you're a recent graduate looking to kick start a career in food safety, quality assurance, or manufacturing operations, this role offers a rare chance to step straight into a position with real responsibility, rapid learning, and clear progression. Why this role is perfect for a graduate As Trainee Deputy Quality Manager, you'll be right at the heart of how a manufacturing site maintains high standards, meets customer expectations, and keeps products safe. You'll gain hands on experience across food safety systems, auditing, customer communication, supplier management, and continuous improvement-all of which are highly sought after skills in the industry. It's a role that will stretch you, develop you, and set you up for a strong career path in Quality, Technical, or Operations. What you'll be doing You'll work closely with the Quality Manager, taking ownership of tasks that make a real impact on the business: Creating and maintaining packaging specifications Completing supplier audit questionnaires Managing customer complaints and responses Handling raw material rejections and credits Supporting compliance with BRCGS standards Carrying out internal audits across the site Working with pest control partners Overseeing calibration activities Delivering hygiene inductions and refreshers This variety means no two days will be the same. You'll build a broad skill set quickly and gain exposure to multiple departments. What makes you a great fit This role is ideal for a graduate who is: Organised and able to prioritise Eager to learn within a manufacturing environment. Confident communicating with people at all levels Comfortable solving problems and making decisions Interested in food safety, quality, or manufacturing Ready to work in a fast paced environment If you've studied Food Science, Biology, Chemistry, Environmental Health, Business, or any STEM subject, you'll find your knowledge transfers well-but the role is open to any graduate with the right mindset. What you'll gain You'll develop: A deep understanding of food safety and quality systems Experience with audits, compliance, and customer standards Confidence in managing issues, incidents, and improvements Strong communication and leadership skills A foundation for progression into Quality Manager, Technical Manager, or Operational Excellence roles. You'll also be joining a business that values integrity, teamwork, continuous improvement, and personal development-a great environment for someone starting their career. Working hours Monday to Friday, 08:30 to 17:00
04/02/2026
Full time
If you're a recent graduate looking to kick start a career in food safety, quality assurance, or manufacturing operations, this role offers a rare chance to step straight into a position with real responsibility, rapid learning, and clear progression. Why this role is perfect for a graduate As Trainee Deputy Quality Manager, you'll be right at the heart of how a manufacturing site maintains high standards, meets customer expectations, and keeps products safe. You'll gain hands on experience across food safety systems, auditing, customer communication, supplier management, and continuous improvement-all of which are highly sought after skills in the industry. It's a role that will stretch you, develop you, and set you up for a strong career path in Quality, Technical, or Operations. What you'll be doing You'll work closely with the Quality Manager, taking ownership of tasks that make a real impact on the business: Creating and maintaining packaging specifications Completing supplier audit questionnaires Managing customer complaints and responses Handling raw material rejections and credits Supporting compliance with BRCGS standards Carrying out internal audits across the site Working with pest control partners Overseeing calibration activities Delivering hygiene inductions and refreshers This variety means no two days will be the same. You'll build a broad skill set quickly and gain exposure to multiple departments. What makes you a great fit This role is ideal for a graduate who is: Organised and able to prioritise Eager to learn within a manufacturing environment. Confident communicating with people at all levels Comfortable solving problems and making decisions Interested in food safety, quality, or manufacturing Ready to work in a fast paced environment If you've studied Food Science, Biology, Chemistry, Environmental Health, Business, or any STEM subject, you'll find your knowledge transfers well-but the role is open to any graduate with the right mindset. What you'll gain You'll develop: A deep understanding of food safety and quality systems Experience with audits, compliance, and customer standards Confidence in managing issues, incidents, and improvements Strong communication and leadership skills A foundation for progression into Quality Manager, Technical Manager, or Operational Excellence roles. You'll also be joining a business that values integrity, teamwork, continuous improvement, and personal development-a great environment for someone starting their career. Working hours Monday to Friday, 08:30 to 17:00
Job Introduction At BBC England we connect with millions of people each week through our Regional TV, Local Radio, Online and Social Media services. We produce the most watched news programme in the country; our TV bulletins reach a third of the population each week. Our teams contribute around 40% of the content published on BBC News Online and our social accounts are some of the BBC's most popular, tailored to where they live. Of all BBC radio stations, only Radio 2 and Radio 4 reach more people each week than BBC local radio across England, which is particularly strong at serving less affluent audiences. Our engineers work closely with our productions to ensure we deliver high quality output for our audiences. Based in Tunbridge Wells, you'll be part of a team which provides engineering support to colleagues working across all platforms, including BBC South East Today, BBC Radio Kent and BBC News Online. You'll also work occasionally at our other content hubs in Brighton and Guildford. Below we've listed the skills and experience we're looking for. If you feel you have some of these but not all or you'd like to talk to us to hear more then please contact me, David Furness: Role Responsibility As a Senior Operations Engineer, you will be responsible for the following: Maintaining broadcast and IT equipment Technical diagnosis and resolution of incidents impacting output Using a range of monitoring tools to spot service impacting issues Accurately logging incidents including technical response and action taken Implementing the appropriate contingency procedures in response to planned or unexpected events Thorough handover of information across shift changes Collaborating with technology, engineering and production teams to ensure best operational practice Are you the right candidate? Essential: Good technical knowledge, including general understanding of broadcast and IT systems and processes Ability to embrace and support the use of consumer IT technology Good problem-solving skills and judgement Effective communication with a wide range of stakeholders and able to simplify technology when dealing with less technically aware colleagues Able to prioritise and plan ahead whilst also successfully managing workload and day-to-day operational demands Ability to share knowledge and skills with team members Able to create, maintain, and enhance supporting documentation for the operations team Knowledge of health and safety standards, approaches, processes and other relevant regulatory requirements Desirable: Experience in media and creative environments Experience of operating within, or demonstrable knowledge of multi-platform environments Experience of monitoring and interacting with a range of applications and services in an operational environment Troubleshooting and diagnosing defects in complex systems, or a willingness to learn Interest in IP technology Package Description Band: D Contract: Fixed Term (ending in May 2023) Location:Tunbridge Wells Application process : You will be asked to fill in a diversity questionnaire which is confidential and not seen by the hiring manager. You will then be asked to: upload your CV complete an eligibility questionnaire answer questions specific to the role You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract or a worker contract and you have worked continuously for six months. Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract. You need to have worked for the BBC for more than one year and will also need permission from your line manager. You can find out more on our attachments page. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections). The BBC is keen to continue to ensure the safety and wellbeing of people across our sites. Until further notice, all assessments and interviews will be conducted remotely. For more information go to About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
23/09/2022
Full time
Job Introduction At BBC England we connect with millions of people each week through our Regional TV, Local Radio, Online and Social Media services. We produce the most watched news programme in the country; our TV bulletins reach a third of the population each week. Our teams contribute around 40% of the content published on BBC News Online and our social accounts are some of the BBC's most popular, tailored to where they live. Of all BBC radio stations, only Radio 2 and Radio 4 reach more people each week than BBC local radio across England, which is particularly strong at serving less affluent audiences. Our engineers work closely with our productions to ensure we deliver high quality output for our audiences. Based in Tunbridge Wells, you'll be part of a team which provides engineering support to colleagues working across all platforms, including BBC South East Today, BBC Radio Kent and BBC News Online. You'll also work occasionally at our other content hubs in Brighton and Guildford. Below we've listed the skills and experience we're looking for. If you feel you have some of these but not all or you'd like to talk to us to hear more then please contact me, David Furness: Role Responsibility As a Senior Operations Engineer, you will be responsible for the following: Maintaining broadcast and IT equipment Technical diagnosis and resolution of incidents impacting output Using a range of monitoring tools to spot service impacting issues Accurately logging incidents including technical response and action taken Implementing the appropriate contingency procedures in response to planned or unexpected events Thorough handover of information across shift changes Collaborating with technology, engineering and production teams to ensure best operational practice Are you the right candidate? Essential: Good technical knowledge, including general understanding of broadcast and IT systems and processes Ability to embrace and support the use of consumer IT technology Good problem-solving skills and judgement Effective communication with a wide range of stakeholders and able to simplify technology when dealing with less technically aware colleagues Able to prioritise and plan ahead whilst also successfully managing workload and day-to-day operational demands Ability to share knowledge and skills with team members Able to create, maintain, and enhance supporting documentation for the operations team Knowledge of health and safety standards, approaches, processes and other relevant regulatory requirements Desirable: Experience in media and creative environments Experience of operating within, or demonstrable knowledge of multi-platform environments Experience of monitoring and interacting with a range of applications and services in an operational environment Troubleshooting and diagnosing defects in complex systems, or a willingness to learn Interest in IP technology Package Description Band: D Contract: Fixed Term (ending in May 2023) Location:Tunbridge Wells Application process : You will be asked to fill in a diversity questionnaire which is confidential and not seen by the hiring manager. You will then be asked to: upload your CV complete an eligibility questionnaire answer questions specific to the role You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract or a worker contract and you have worked continuously for six months. Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract. You need to have worked for the BBC for more than one year and will also need permission from your line manager. You can find out more on our attachments page. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections). The BBC is keen to continue to ensure the safety and wellbeing of people across our sites. Until further notice, all assessments and interviews will be conducted remotely. For more information go to About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
Job Introduction At BBC England we connect with millions of people each week through our Regional TV, Local Radio, Online and Social Media services. We produce the most-watched news programmes in the country; our TV bulletins reach a third of the population each week. Our teams contribute around 40% of the content published on BBC News Online and our social accounts are some of the BBC's most popular, tailored to where they live. Of all BBC radio stations, only Radio 2 and Radio 4 reach more people each week than BBC local radio across England, which is particularly strong at serving less affluent audiences. Our engineers work closely with our productions to ensure we deliver high quality output for our audiences. Based in Norwich, you'll be part of a team which provides engineering support to colleagues working across all platforms, including BBC Look East, BBC Radio Norfolk and BBC News Online. You'll also provide support for our content hubs in Ipswich and Chelmsford. Below we've listed the skills and experience we're looking for. If you feel you have some of these but not all or you'd like to talk to us to hear more then please contact me, John Adamson: . Role Responsibility As a Senior Operations Engineer, you will be responsible for the following: Maintaining broadcast and IT equipment Technical diagnosis and resolution of incidents impacting output Using a range of monitoring tools to spot service impacting issues Accurately logging incidents including technical response and action taken Implementing the appropriate contingency procedures in response to planned or unexpected events Thorough handover of information across shift changes Collaborating with technology, engineering and production teams to ensure best operational practice Are you the right candidate? Essential: Good technical knowledge, including a broad understanding of Broadcast and IT systems and processes Proven problem-solving skills across a range of traditional broadcast and IP-based technologies Effective communication with engineering, operational and editorial contacts, and able to simplify technology when dealing with less technically-aware colleagues Able to prioritise and plan ahead whilst also managing workload and day-to-day operational demands Willing to share knowledge and skills with team members Knowledge of health and safety standards, processes and other relevant regulatory requirements Desirable: Experience working in media and creative environments Experience of operating within, or demonstrable knowledge of, multi-platform environments Experience of monitoring and interacting with a range of applications and services in an operational environment Experience of engineering outside broadcasts or events Troubleshooting and diagnosing defects in complex systems, or a willingness to learn Interest in application of consumer-based technology in a broadcast environment Package Description Band: D Contract: Permanent - 35 hour per week Location: Norwich Application process: You will be asked to fill in a diversity questionnaire which is confidential and not seen by the hiring manager. You will then be asked to: upload your CV complete an eligibility questionnaire answer questions specific to the role You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract or a worker contract and you have worked continuously for six months. Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract. You need to have worked for the BBC for more than one year and will also need permission from your line manager. You can find out more on our attachments page. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections). The BBC is keen to continue to ensure the safety and wellbeing of people across our sites. Until further notice, all assessments and interviews will be conducted remotely. For more information go to About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
23/09/2022
Full time
Job Introduction At BBC England we connect with millions of people each week through our Regional TV, Local Radio, Online and Social Media services. We produce the most-watched news programmes in the country; our TV bulletins reach a third of the population each week. Our teams contribute around 40% of the content published on BBC News Online and our social accounts are some of the BBC's most popular, tailored to where they live. Of all BBC radio stations, only Radio 2 and Radio 4 reach more people each week than BBC local radio across England, which is particularly strong at serving less affluent audiences. Our engineers work closely with our productions to ensure we deliver high quality output for our audiences. Based in Norwich, you'll be part of a team which provides engineering support to colleagues working across all platforms, including BBC Look East, BBC Radio Norfolk and BBC News Online. You'll also provide support for our content hubs in Ipswich and Chelmsford. Below we've listed the skills and experience we're looking for. If you feel you have some of these but not all or you'd like to talk to us to hear more then please contact me, John Adamson: . Role Responsibility As a Senior Operations Engineer, you will be responsible for the following: Maintaining broadcast and IT equipment Technical diagnosis and resolution of incidents impacting output Using a range of monitoring tools to spot service impacting issues Accurately logging incidents including technical response and action taken Implementing the appropriate contingency procedures in response to planned or unexpected events Thorough handover of information across shift changes Collaborating with technology, engineering and production teams to ensure best operational practice Are you the right candidate? Essential: Good technical knowledge, including a broad understanding of Broadcast and IT systems and processes Proven problem-solving skills across a range of traditional broadcast and IP-based technologies Effective communication with engineering, operational and editorial contacts, and able to simplify technology when dealing with less technically-aware colleagues Able to prioritise and plan ahead whilst also managing workload and day-to-day operational demands Willing to share knowledge and skills with team members Knowledge of health and safety standards, processes and other relevant regulatory requirements Desirable: Experience working in media and creative environments Experience of operating within, or demonstrable knowledge of, multi-platform environments Experience of monitoring and interacting with a range of applications and services in an operational environment Experience of engineering outside broadcasts or events Troubleshooting and diagnosing defects in complex systems, or a willingness to learn Interest in application of consumer-based technology in a broadcast environment Package Description Band: D Contract: Permanent - 35 hour per week Location: Norwich Application process: You will be asked to fill in a diversity questionnaire which is confidential and not seen by the hiring manager. You will then be asked to: upload your CV complete an eligibility questionnaire answer questions specific to the role You are eligible to apply for an internal role if you are either on a BBC Continuing (Permanent) contract, a BBC Fixed Term contract or a worker contract and you have worked continuously for six months. Only internal staff are eligible to apply for the role on an attachment basis. You need to be on a continuing (permanent) or fixed-term contract. You need to have worked for the BBC for more than one year and will also need permission from your line manager. You can find out more on our attachments page. We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. Please note that the application process will require you to upload a CV and complete the online questionnaire(s). There is no requirement to attach a covering letter or complete the additional careers hub fields (Personal Statement/Skills/Portfolio sections). The BBC is keen to continue to ensure the safety and wellbeing of people across our sites. Until further notice, all assessments and interviews will be conducted remotely. For more information go to About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
05/02/2022
Full time
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
05/02/2022
Full time
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Job Purpose / Overview The SZC Chief Information Security Officer (CISO) is responsible for establishing the right security and governance practices and enabling a framework for risk-free and scalable business operations in the Nuclear New Build (NNB) SZC construction and nuclear security business landscape. This is a leadership position and is focused on understanding the security challenges in the current and future state of business operations, mapping learning from NNB Hinkley Point C (HPC) Project and the Technical Services Organisation (TSO) and preparing the SZC Project organisation with the right tools, skills, resources, relationships and capabilities against growing cyber and information security risks. Contextual Information Operating Environment SZC project will be the largest infrastructure project in Europe following HPC. It relies on both Information Technology (IT) and Operational Technology (OT) systems and the information processed by them for safety, security and business continuity. Loss or compromise of Sensitive Nuclear Information (SNI), information subject to Export Control, sensitive commercial information (SCI) or personal information through Computer Network Exploitation (CNE), or compromise of either IT or OT systems through Computer Network Attack present serious and enduring risks to the Project, Delivery partners and Supply Chain. Understanding and mitigating Cyber Security and Information Assurance (CS&IA) risks in the context of a constantly evolving threat landscape is thus fundamental to the success of Construction, design, manufacture and commissioning in addition to business operations, which collectively support the delivery of NNB (SZC) Project. SZC is an 'nth' of a kind replication of HPC Project and the role must support intelligent replication of the security case from HPC, achieved by utilising suitably qualified and experienced personnel (SQEP) resource within the TSO. Framework & Boundaries Maintains key relationships and works closely with the Technical Services Organisation to drive SZC Project Information Security Assurance and provide direction to cyber and information security Delivery Maintains key relationships with SZC IT delivery - IT & IM Digital Services and SZC Digital Systems and Solutions (Civils Works Programme) SZC nuclear baseline role holder Travel to TSO (Barnwood, Gloucester), SZC Project Site Offices (Suffolk) and SZC Project Offices (London) is expected as part of the role. Principal Accountabilities End to End Security Operations - Develop and design a comprehensive Cyber Security and Information Assurance Strategy and Information Security Management System (ISMS) Engage with overall organisational data strategy and advise on the best data management approach, aligning data privacy with business objectives ensuring information security safeguards are effective. Evaluate the Information Technology Threat landscape, devise policies and controls to reduce risk and lead auditing and compliance initiatives. Act as the Intelligent Customer (IC) for End 2 End cyber and information security requirements within all Project contracts Work with the SZC Security Manager to ensure SZC Project overall security arrangements meet the required legislation, standards etc. Manage interface with TSO to develop the Operational Technology (OT) Security Plan, establish policy and define IT requirements including Instrumentation and Control (I&C) as part of the wider CS&IA strategy Manage interface with TSO to procure services of Contract Security Officers to conduct supply chain assurance. Compliance - ensure that security arrangements meet legal obligations; including GDPR, Export Control and Nuclear Industries Security Regulations (NISR) 2003. Human Resources - ensure the appropriate verification checks, security education and training programs and policies for identity and access management are in place. Disaster Recovery and Business Continuity - Ensure compliance with ISO 27001 and develop a robust crisis communication channel, disaster recovery and risk management system in line with ONR (CNSS) Security Functional Security Principles (FSyP) 1, 2, 3, 5 and 7. Documentation - Contribute to a variety of security policy domains associated with compliance, Governance, risk management, incident management and HR management IT and Cyber Security Requirements - Evaluate business opportunities, regulatory requirements and business risks associated with SZC cloud network and all Information Security Projects, defining the optimal trade-off, reporting directly to the board and specifying cyber security, information security and data management requirements internally and through supply chain. Responsible for ensuring that Supply Chain Cyber Security puts in place appropriate Cyber Security and Information Security risk management and assurance that meet the required standards. Manage and hold the interfaces with ONR Civil Nuclear Safeguard and Security (CNSS) for Information Security. Establish priority for the Construction site based Cyber Security and Information Assurance Lead (CS&IA) in risk assessment and assurance of SZC/Delivery Partner and Contractor Information and Operational Technology systems (ICS/SCADA/IoT) on the NNB Gen Co (SZC) Construction site. Support both CS&IA and (CIO) IT & IM Digital Services Cyber Security Leads with specialist Forensic investigation as a result of incident response. Dimensions Reports to Director Safety, Security and Assurance (later this reporting line will switch to the SZC Head of Security) Dotted line reporting to TSO CISO Needs to form a strong relationship with TSO CISO lead spending time at Barnwood (Gloucester) and 90 Whitfield Street (London) to understand Project needs. Leads dotted line report; to the Cyber Security and Information Assurance Lead (Construction Site) and the IT & IM Digital Services Cyber Security Lead (SZC Common Data Environment) - works within .Knowledge, Skills, Qualifications & Experience Essential Knowledge of Civil Nuclear Cyber Security Strategy. Established cyber security credentials. Good working knowledge of applicable international standards and information security frameworks (ISO27001, ISO27017, GDPR, Cyber Essentials Plus). Aware of risk assessment methodologies including ISO27005 and NIST. Educated to degree level (or equivalent) or have a comparable level of practical experience Knowledge and experience of NIS Regulations and Cyber Assessment Framework (CAF). Knowledge of CPNI and NCSC material including assurance of supply chain activities. Knowledge of HMG Security Policy Framework. Confident in own abilities and be able to deliver in a dynamic environment. Proven people and team leadership skills Proven stakeholder management Excellent presentation and communication skills - both written and verbal. The post holder must currently hold or be able to achieve NSV SC. Desirable Experience working in the UK nuclear or regulated industry is highly desirable. Experience in a complex project environment including change control processes. A recognised security certification is desirable e.g. CISMP, Security , CEH. Experienced in specifying, designing and producing technical documentation to exacting standards. Excellent written English, including the preparation of suites of technical documents. Track record of providing innovative solutions within a technically complex environment - ideally within the nuclear sector Technical knowledge of physical, personnel and cyber security management systems and solutions. Experience of National Cyber Security Centre (NCSC) and Centre for the Protection of National Infrastructure (CPNI) methodologies, highly desirable. Experience working in a Project Organisation and/or with a Design Authority Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace..... click apply for full job details
01/02/2022
Full time
At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Job Purpose / Overview The SZC Chief Information Security Officer (CISO) is responsible for establishing the right security and governance practices and enabling a framework for risk-free and scalable business operations in the Nuclear New Build (NNB) SZC construction and nuclear security business landscape. This is a leadership position and is focused on understanding the security challenges in the current and future state of business operations, mapping learning from NNB Hinkley Point C (HPC) Project and the Technical Services Organisation (TSO) and preparing the SZC Project organisation with the right tools, skills, resources, relationships and capabilities against growing cyber and information security risks. Contextual Information Operating Environment SZC project will be the largest infrastructure project in Europe following HPC. It relies on both Information Technology (IT) and Operational Technology (OT) systems and the information processed by them for safety, security and business continuity. Loss or compromise of Sensitive Nuclear Information (SNI), information subject to Export Control, sensitive commercial information (SCI) or personal information through Computer Network Exploitation (CNE), or compromise of either IT or OT systems through Computer Network Attack present serious and enduring risks to the Project, Delivery partners and Supply Chain. Understanding and mitigating Cyber Security and Information Assurance (CS&IA) risks in the context of a constantly evolving threat landscape is thus fundamental to the success of Construction, design, manufacture and commissioning in addition to business operations, which collectively support the delivery of NNB (SZC) Project. SZC is an 'nth' of a kind replication of HPC Project and the role must support intelligent replication of the security case from HPC, achieved by utilising suitably qualified and experienced personnel (SQEP) resource within the TSO. Framework & Boundaries Maintains key relationships and works closely with the Technical Services Organisation to drive SZC Project Information Security Assurance and provide direction to cyber and information security Delivery Maintains key relationships with SZC IT delivery - IT & IM Digital Services and SZC Digital Systems and Solutions (Civils Works Programme) SZC nuclear baseline role holder Travel to TSO (Barnwood, Gloucester), SZC Project Site Offices (Suffolk) and SZC Project Offices (London) is expected as part of the role. Principal Accountabilities End to End Security Operations - Develop and design a comprehensive Cyber Security and Information Assurance Strategy and Information Security Management System (ISMS) Engage with overall organisational data strategy and advise on the best data management approach, aligning data privacy with business objectives ensuring information security safeguards are effective. Evaluate the Information Technology Threat landscape, devise policies and controls to reduce risk and lead auditing and compliance initiatives. Act as the Intelligent Customer (IC) for End 2 End cyber and information security requirements within all Project contracts Work with the SZC Security Manager to ensure SZC Project overall security arrangements meet the required legislation, standards etc. Manage interface with TSO to develop the Operational Technology (OT) Security Plan, establish policy and define IT requirements including Instrumentation and Control (I&C) as part of the wider CS&IA strategy Manage interface with TSO to procure services of Contract Security Officers to conduct supply chain assurance. Compliance - ensure that security arrangements meet legal obligations; including GDPR, Export Control and Nuclear Industries Security Regulations (NISR) 2003. Human Resources - ensure the appropriate verification checks, security education and training programs and policies for identity and access management are in place. Disaster Recovery and Business Continuity - Ensure compliance with ISO 27001 and develop a robust crisis communication channel, disaster recovery and risk management system in line with ONR (CNSS) Security Functional Security Principles (FSyP) 1, 2, 3, 5 and 7. Documentation - Contribute to a variety of security policy domains associated with compliance, Governance, risk management, incident management and HR management IT and Cyber Security Requirements - Evaluate business opportunities, regulatory requirements and business risks associated with SZC cloud network and all Information Security Projects, defining the optimal trade-off, reporting directly to the board and specifying cyber security, information security and data management requirements internally and through supply chain. Responsible for ensuring that Supply Chain Cyber Security puts in place appropriate Cyber Security and Information Security risk management and assurance that meet the required standards. Manage and hold the interfaces with ONR Civil Nuclear Safeguard and Security (CNSS) for Information Security. Establish priority for the Construction site based Cyber Security and Information Assurance Lead (CS&IA) in risk assessment and assurance of SZC/Delivery Partner and Contractor Information and Operational Technology systems (ICS/SCADA/IoT) on the NNB Gen Co (SZC) Construction site. Support both CS&IA and (CIO) IT & IM Digital Services Cyber Security Leads with specialist Forensic investigation as a result of incident response. Dimensions Reports to Director Safety, Security and Assurance (later this reporting line will switch to the SZC Head of Security) Dotted line reporting to TSO CISO Needs to form a strong relationship with TSO CISO lead spending time at Barnwood (Gloucester) and 90 Whitfield Street (London) to understand Project needs. Leads dotted line report; to the Cyber Security and Information Assurance Lead (Construction Site) and the IT & IM Digital Services Cyber Security Lead (SZC Common Data Environment) - works within .Knowledge, Skills, Qualifications & Experience Essential Knowledge of Civil Nuclear Cyber Security Strategy. Established cyber security credentials. Good working knowledge of applicable international standards and information security frameworks (ISO27001, ISO27017, GDPR, Cyber Essentials Plus). Aware of risk assessment methodologies including ISO27005 and NIST. Educated to degree level (or equivalent) or have a comparable level of practical experience Knowledge and experience of NIS Regulations and Cyber Assessment Framework (CAF). Knowledge of CPNI and NCSC material including assurance of supply chain activities. Knowledge of HMG Security Policy Framework. Confident in own abilities and be able to deliver in a dynamic environment. Proven people and team leadership skills Proven stakeholder management Excellent presentation and communication skills - both written and verbal. The post holder must currently hold or be able to achieve NSV SC. Desirable Experience working in the UK nuclear or regulated industry is highly desirable. Experience in a complex project environment including change control processes. A recognised security certification is desirable e.g. CISMP, Security , CEH. Experienced in specifying, designing and producing technical documentation to exacting standards. Excellent written English, including the preparation of suites of technical documents. Track record of providing innovative solutions within a technically complex environment - ideally within the nuclear sector Technical knowledge of physical, personnel and cyber security management systems and solutions. Experience of National Cyber Security Centre (NCSC) and Centre for the Protection of National Infrastructure (CPNI) methodologies, highly desirable. Experience working in a Project Organisation and/or with a Design Authority Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace..... click apply for full job details
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
01/02/2022
Full time
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
01/02/2022
Full time
The water industry is facing enormous challenges due to leakage, pollution, and constrained resources. 53% of England's major waterways are polluted, with the majority of the pollution due to practices by the water sector. At Jacobs we're digitising water, creating a sustainable future for the most important building block of life. We're leveraging extensive domain expertise to deliver a transformational digital platform which will help solve for the problems of water scarcity and also water purity. We're building an IoT platform that will change the way water networks are managed and drastically reduce pollution events. Driving excellence in our solution delivery, the Client Incident Manager will oversee the day-to-day delivery of the IoT solution for the client. Working within a dynamic environment with short notice operational issues you be proactive, engaging and will have an awareness of the technology deployed and supporting services. Part of the solution team, you will work closely with those supporting the running of the digital platform, the solution supply chain, and engage directly with users and our clients. You will report (operationally) to the Solution Delivery Lead. Responsibilities Management of Level2 and Level3 incidents and service support requests from users/clients. Includes the coordination of input / actions required by parties across the solution group which includes: Digital Platform Team Sensor providers Data management services and providers Client organisations Digital technology partners Primary lead for major incident management including coordination of investigation, response and communications to users, clients, partners and internal Jacobs business. Understand developing client pain points and frustrations related to the IoT solution; facilitate further discovery and the compilation of problem statements where necessary to enable solution improvements. Support the identification of problems and facilitation of the solution group to diagnose problem root causes. Coordinate the provision of wider Jacobs services that enable the IoT solutions (data onboarding, product configuration etc.). Training of Level1 Service Support Desk personnel in the triage of Incidents and Service Requests specific to the IoT solution. Obtaining content and compiling routine communications on problem resolution (target audience - users / clients). Obtaining content and compiling routine communications on performance issues / loss of service etc. (target audience - users / clients). Develop the maturity of operational procedures; managing the review and approval of changes where required. Maintain relationships with all primary points of contact across the immediate technology and data supply chain for each client solution. Proactively identify opportunities for service improvement. Proactively identify opportunities for solution and product improvement. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Effective communication skills through confident verbal engagement and efficient written work; able to take context and audience into account. Ability to work within 'operational' environments where time limitations are common. Ability to inspire and influence those not within your direct managerial control to bring about successful delivery - acting as a servant leader. Highly effective relationship management skills, with the ability to find ways of resolving blockers and impediments. Working with metrics to identify improvements at team and solution level. Hunger to learn, self-motivation and ability to stay focused in fast paced environment. Be prepared to get involved. Knowledge of IoT sensors, data management, and digital products are desirable but not essential. You will be a performance and service evangelist first and foremost. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - find out more about our employee networks here. Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then please let us know.
Peninsula Business Services is the leading UK's Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client's daily business operations An exciting opportunity has arisen to join the growing ICT Department and become a member of the InfoSec team working in a dynamic and fast-paced environment with new challenges every day. Based in our Manchester Head Office. It is an exciting time to join the business as we rationalise our current infrastructure and embark on our journey to Cloud based services. You will work collaboratively with the business and wider IT team (Infrastructure, Network, Development, DevOps and Service Desk) to provide governance and security for existing and new services A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do Demonstrate strong organisational skills and be accountable for your daily workload Demonstrate a systematic, disciplined and analytical approach Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The purpose of this role is to provide technical leadership to the Information Cyber Security Team and to support the InfoSec Manager to ensure that the business is protected against cyber security threats and that data is kept secure at all times. This will mean proactive planning, rapid responses to all security threats and incidents and serving as an escalation point for the other members of the team. The team currently has responsibility for all sites in the UK and Ireland with advisory responsibility for international sites in Canada, Australia and New Zealand The key objectives of your role are: To ensure that the InfoSec Manager and Group Head of IT Service Delivery UKI are kept informed of progress and in particular are told of major problems and / or issues in a timely manner You will be analysing security events, identifying issues, and recommending solutions Keeping up-to-date with current threats, technologies and solutions You will also be working with our Infrastructure, Network, Service Desk and Development teams to provide leadership and expertise in the field of information and cyber security best practices. You will understand the concept of layered security and bring experience in regard to vulnerability scanning and threat hunting. You will have proven experience with security investigations, including responding to incidents involving malware, data loss, or network intrusion. Work closely with the information security manager and wider business to develop and improve the current security strategies and processes Provide technical leadership for all security systems and tools, especially SIEM, DLP and Endpoint Protection technologies Lead security investigations and improve monitoring/reporting processes and security incident alerting Research security solutions and develop new and existing SOC processes for this rapidly changing landscape Assist with projects involving penetration testing and vulnerability assessments Develop and maintain our security procedures and update standards and documentation Assist the InfoSec manager to ensure adherence to ISO27001 and Cyber Essentials Plus accreditation. Lead Security investigations, including responding to incidents involving malware, data loss, or network intrusion Have a thorough knowledge of all key infrastructure including ADS, DNS, email security, endpoint security and virtualization technologies. Innovation and Continual Service Improvements. Identify opportunities for automation and on-going improvements to existing services. Work collaboratively with team members and support functions to resolve issues in a timely manner Proactively monitor IT services Take ownership, investigate and resolve escalated tickets The successful Senior Cyber Security Analyst should have solid experience in most of the following: SIEM solutions such as LogRhythm Endpoint Protection services such as SentinelOne Mimecast and Office 365 Data Loss Prevention tools such as Digital Guardian CASB Nessus Have a strong knowledge in public and private cloud environments such as AWS and Microsoft Azure. Understanding of GDPR, data protection and information governance. Currently be working with one of the following standards: ISO27001 or PCI-DSS Have earned a degree in a computer related subject or equivalent experience in Cyber Security ITIL experience. Third Line Support experience. What you bring to the Team Driven and results orientated Positive outlook and a focus on high quality delivery Strong communicator Must have the ability to communicate complex concepts and ideas easily to the team Must be reliable Able to work under pressure in all situations The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner. Be passionate about data and cyber security What's on offer? Generous basic salary up to £40k DOE The role is a permanent position with a 6-month probationary period. The working week is based on 37.5 hours 25 Days Holiday + Bank Holidays Profit Share Scheme Breakfast provided each Monday morning & monthly drinks Contributory company pension scheme Childcare voucher scheme Access to the Employee Assistance Programme (EAP) Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional? INDPENO/ P967124LCR
04/11/2021
Full time
Peninsula Business Services is the leading UK's Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client's daily business operations An exciting opportunity has arisen to join the growing ICT Department and become a member of the InfoSec team working in a dynamic and fast-paced environment with new challenges every day. Based in our Manchester Head Office. It is an exciting time to join the business as we rationalise our current infrastructure and embark on our journey to Cloud based services. You will work collaboratively with the business and wider IT team (Infrastructure, Network, Development, DevOps and Service Desk) to provide governance and security for existing and new services A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do Demonstrate strong organisational skills and be accountable for your daily workload Demonstrate a systematic, disciplined and analytical approach Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The purpose of this role is to provide technical leadership to the Information Cyber Security Team and to support the InfoSec Manager to ensure that the business is protected against cyber security threats and that data is kept secure at all times. This will mean proactive planning, rapid responses to all security threats and incidents and serving as an escalation point for the other members of the team. The team currently has responsibility for all sites in the UK and Ireland with advisory responsibility for international sites in Canada, Australia and New Zealand The key objectives of your role are: To ensure that the InfoSec Manager and Group Head of IT Service Delivery UKI are kept informed of progress and in particular are told of major problems and / or issues in a timely manner You will be analysing security events, identifying issues, and recommending solutions Keeping up-to-date with current threats, technologies and solutions You will also be working with our Infrastructure, Network, Service Desk and Development teams to provide leadership and expertise in the field of information and cyber security best practices. You will understand the concept of layered security and bring experience in regard to vulnerability scanning and threat hunting. You will have proven experience with security investigations, including responding to incidents involving malware, data loss, or network intrusion. Work closely with the information security manager and wider business to develop and improve the current security strategies and processes Provide technical leadership for all security systems and tools, especially SIEM, DLP and Endpoint Protection technologies Lead security investigations and improve monitoring/reporting processes and security incident alerting Research security solutions and develop new and existing SOC processes for this rapidly changing landscape Assist with projects involving penetration testing and vulnerability assessments Develop and maintain our security procedures and update standards and documentation Assist the InfoSec manager to ensure adherence to ISO27001 and Cyber Essentials Plus accreditation. Lead Security investigations, including responding to incidents involving malware, data loss, or network intrusion Have a thorough knowledge of all key infrastructure including ADS, DNS, email security, endpoint security and virtualization technologies. Innovation and Continual Service Improvements. Identify opportunities for automation and on-going improvements to existing services. Work collaboratively with team members and support functions to resolve issues in a timely manner Proactively monitor IT services Take ownership, investigate and resolve escalated tickets The successful Senior Cyber Security Analyst should have solid experience in most of the following: SIEM solutions such as LogRhythm Endpoint Protection services such as SentinelOne Mimecast and Office 365 Data Loss Prevention tools such as Digital Guardian CASB Nessus Have a strong knowledge in public and private cloud environments such as AWS and Microsoft Azure. Understanding of GDPR, data protection and information governance. Currently be working with one of the following standards: ISO27001 or PCI-DSS Have earned a degree in a computer related subject or equivalent experience in Cyber Security ITIL experience. Third Line Support experience. What you bring to the Team Driven and results orientated Positive outlook and a focus on high quality delivery Strong communicator Must have the ability to communicate complex concepts and ideas easily to the team Must be reliable Able to work under pressure in all situations The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner. Be passionate about data and cyber security What's on offer? Generous basic salary up to £40k DOE The role is a permanent position with a 6-month probationary period. The working week is based on 37.5 hours 25 Days Holiday + Bank Holidays Profit Share Scheme Breakfast provided each Monday morning & monthly drinks Contributory company pension scheme Childcare voucher scheme Access to the Employee Assistance Programme (EAP) Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional? INDPENO/ P967124LCR
