Quest Search and Selection are looking for an experienced Operations and Customer Fulfilment Manager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. Ideal for someone passionate about supply chain optimisation as well. This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers. Key Responsibilities of this Operations and Customer Fulfilment Manager - Oversee team performance, drive process improvements, manage relationships within the warehouses and wholesale customers. act as the key point of escalation for urgent issues with B2B & B2C customers You'll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration & seasonal launches. Managing the Operations team, assessing workloads and allocating customers Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training Owning the end-to-end operational process and answering follow-up queries Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation Support the Ecommerce team with stock and order queries, finding ways to improve current Key Responsibilities of this Operations and Customer Fulfilment Manager - Ideally 4-5 years + experience in operations or DC or warehouse management That you come from a Fashion or Health or Beauty background - beauty is a preference. Excellent communication skills and the ability to collaborate with cross-functional teams. Strong analytical abilities and the ability to forecast and optimize supply chain performance. Experience working with global suppliers and managing international warehousing & distribution. Previous experience at this level and of managing a team Use of SAP Business Central systems Knowledge of customs procedures and regulations in key markets (UK, EU, USA, Canada) would be advantageous Benefits of this Operations and Customer Fulfilment Manager - Work in their new head Office in West London they are four days a week in the office 25 days annual leave plus bank holidays. Birthday Day Off BUPA Membership Employee Assistance Programme Employee discount committed to supporting our team with their professional and personal development in order to reach career goals. season ticket loan scheme If the Operations and Customer Fulfilment Manager role sounds like you and keen to be considered, please apply today to JO-92 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
03/04/2026
Full time
Quest Search and Selection are looking for an experienced Operations and Customer Fulfilment Manager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. Ideal for someone passionate about supply chain optimisation as well. This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers. Key Responsibilities of this Operations and Customer Fulfilment Manager - Oversee team performance, drive process improvements, manage relationships within the warehouses and wholesale customers. act as the key point of escalation for urgent issues with B2B & B2C customers You'll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration & seasonal launches. Managing the Operations team, assessing workloads and allocating customers Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training Owning the end-to-end operational process and answering follow-up queries Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation Support the Ecommerce team with stock and order queries, finding ways to improve current Key Responsibilities of this Operations and Customer Fulfilment Manager - Ideally 4-5 years + experience in operations or DC or warehouse management That you come from a Fashion or Health or Beauty background - beauty is a preference. Excellent communication skills and the ability to collaborate with cross-functional teams. Strong analytical abilities and the ability to forecast and optimize supply chain performance. Experience working with global suppliers and managing international warehousing & distribution. Previous experience at this level and of managing a team Use of SAP Business Central systems Knowledge of customs procedures and regulations in key markets (UK, EU, USA, Canada) would be advantageous Benefits of this Operations and Customer Fulfilment Manager - Work in their new head Office in West London they are four days a week in the office 25 days annual leave plus bank holidays. Birthday Day Off BUPA Membership Employee Assistance Programme Employee discount committed to supporting our team with their professional and personal development in order to reach career goals. season ticket loan scheme If the Operations and Customer Fulfilment Manager role sounds like you and keen to be considered, please apply today to JO-92 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
04/10/2025
Full time
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
03/10/2025
Full time
Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
01/10/2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
NIKE Inc. is the world's leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories. Founded by Bill Bowerman and Phil Knight in 1972, Nike has grown over the last 50 years into one of the most valuable, most loved and most emulated brands in the world, singular in its ability to create cultural conversation within the world of sports and fashion and far beyond. Nike's mission is to bring inspiration and innovation to every athlete in the world; a mission expressed every day through product design, digital and physical retail consumer experiences, and brand communications. Initiative is Nike's and Jordan brands newly-appointed media agency of record for EMEA, responsible for strategy, integrated media planning and activation, measurement, and data & technology services across 34 countries.Reprise partners with Initiative to create best in class solutions for Nike. Partnering with Nike is an extraordinary opportunity requiring extraordinary talent. Our vision is to build the best integrated team connecting brand and performance to deliver best in class outcomes. The Nike Initiative EMEA team will be a highly diverse team, attracting the sharpest emerging and established media experts across all disciplines in the industry. With the chance to growanddo great work people all over the region will see, admire, and respond to. If you have a body, you are an athlete. Key Responsibilities As a performance Planning Director, you will: Effective leader, with evidence of building teams and processes for high-impact results. Deliver clear, strategic executive summaries. Delivered and defended strategy to a C-suite audience. Lead digital strategy across client campaigns, working closely with the Comms design. Develop smart segmentation and positioning for the strategy. Brief and work with Media craft teams and refine into the holistic strategic direction for clients. Use our proprietary tools, best in class 3rd party platforms and global toolsets to frame the strategy and the key levers and triggers we will use. Ensure our strategies work closely and align to wider client strategy on all channels and campaigns. Desired Skills & Experience Extensive experience with within an agency environment. Strategic knowledge of all digital platforms such as Google, Facebook etc. Advanced understanding of accelerating client targets through paid channels and app campaigns. Demonstrable experience working on enterprise-level media accounts with large ($1m+) budgets. Proven ability to understand high-level client goals and how they translate into strategy when applied via online technologies. Polished presence and presentation skills. Excellent writing skills with an attention to detail. Mastery of Microsoft Excel is required. Working knowledge of Word, and PowerPoint. Ability to multitask and handle other duties as assigned. Experience in working in an international environment. Experience with Ecommerce and Retail. Experience in setting up complex strategies in multiple countries, channels and languages. Responsible for management of direct reports as well as overall development and success of the team. About Us As the global performance marketing agency of IPG Mediabrands, we are obsessed with Customer Flow, the continuous movement of customers along the path to purchase. Our purpose is to help brands build and accelerate Customer Flow, and we offer deep expertise in digital crafts required to move customers along that journey. We do this by unifying our craft experts which include search, social media, SEO, eCommerce, content creation and strategy under a single operating system. Our expert team of specialists delivers integrated initiatives that help the worlds leading brands connect to the people who drive their business forward efficiently and effectively. Reprise is headquartered in New York with over 60 offices around the world and works with brands like Johnson & Johnson, Coca-Cola, Amazon, American Express, Lego & more.At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.If you need any adjustments to ensure our recruitment process is fully accessible to you, then please contact us on
23/09/2022
Full time
NIKE Inc. is the world's leading designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories. Founded by Bill Bowerman and Phil Knight in 1972, Nike has grown over the last 50 years into one of the most valuable, most loved and most emulated brands in the world, singular in its ability to create cultural conversation within the world of sports and fashion and far beyond. Nike's mission is to bring inspiration and innovation to every athlete in the world; a mission expressed every day through product design, digital and physical retail consumer experiences, and brand communications. Initiative is Nike's and Jordan brands newly-appointed media agency of record for EMEA, responsible for strategy, integrated media planning and activation, measurement, and data & technology services across 34 countries.Reprise partners with Initiative to create best in class solutions for Nike. Partnering with Nike is an extraordinary opportunity requiring extraordinary talent. Our vision is to build the best integrated team connecting brand and performance to deliver best in class outcomes. The Nike Initiative EMEA team will be a highly diverse team, attracting the sharpest emerging and established media experts across all disciplines in the industry. With the chance to growanddo great work people all over the region will see, admire, and respond to. If you have a body, you are an athlete. Key Responsibilities As a performance Planning Director, you will: Effective leader, with evidence of building teams and processes for high-impact results. Deliver clear, strategic executive summaries. Delivered and defended strategy to a C-suite audience. Lead digital strategy across client campaigns, working closely with the Comms design. Develop smart segmentation and positioning for the strategy. Brief and work with Media craft teams and refine into the holistic strategic direction for clients. Use our proprietary tools, best in class 3rd party platforms and global toolsets to frame the strategy and the key levers and triggers we will use. Ensure our strategies work closely and align to wider client strategy on all channels and campaigns. Desired Skills & Experience Extensive experience with within an agency environment. Strategic knowledge of all digital platforms such as Google, Facebook etc. Advanced understanding of accelerating client targets through paid channels and app campaigns. Demonstrable experience working on enterprise-level media accounts with large ($1m+) budgets. Proven ability to understand high-level client goals and how they translate into strategy when applied via online technologies. Polished presence and presentation skills. Excellent writing skills with an attention to detail. Mastery of Microsoft Excel is required. Working knowledge of Word, and PowerPoint. Ability to multitask and handle other duties as assigned. Experience in working in an international environment. Experience with Ecommerce and Retail. Experience in setting up complex strategies in multiple countries, channels and languages. Responsible for management of direct reports as well as overall development and success of the team. About Us As the global performance marketing agency of IPG Mediabrands, we are obsessed with Customer Flow, the continuous movement of customers along the path to purchase. Our purpose is to help brands build and accelerate Customer Flow, and we offer deep expertise in digital crafts required to move customers along that journey. We do this by unifying our craft experts which include search, social media, SEO, eCommerce, content creation and strategy under a single operating system. Our expert team of specialists delivers integrated initiatives that help the worlds leading brands connect to the people who drive their business forward efficiently and effectively. Reprise is headquartered in New York with over 60 offices around the world and works with brands like Johnson & Johnson, Coca-Cola, Amazon, American Express, Lego & more.At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.If you need any adjustments to ensure our recruitment process is fully accessible to you, then please contact us on
FRONT END DEVELOPER LONDON Read all the information about this opportunity carefully, then use the application button below to send your CV and application. The primary role is to support the Harvey Nichols Online Development team in maintaining and developing its digital presence across multiple platforms. Working with the Online and IT departments in contributing and developing the website which utilises a new headless React, Redux frontend which we aim to drive all web traffic through. A creative, collaborative and digital mind set is key. The candidate will have at commercial experience working on a variety of sizeable projects in an agile environment. They will have experience in responsive web design and the ability to show creative flare, an eye for design and a grounded UX mind-set. You will be self-organised, able to make key decisions within your area on behalf of the department and report to upper management on a regular basis. You will display a service worthy of a 5-star hotel in your work and towards your colleagues and to our customers. Your ability to communicate to people of all levels and technical ability in a positive and friendly manner is key. What you will be doing: Assist the business in its development of Wordpress, Express/React and any other platforms that are introduced to the company's ecom ecosystem. Keep abreast of the latest web technologies and developments and continuously help evolve the HN digital landscape in an innovative manor. Working with the product team on translating user requirements into workable specifications so the team can estimate accurate time scales during the sprint and analysis stage. Have a good understanding of the HN multichannel infrastructure in order to make knowledgeable decisions when developing new features. Have a strong background of QA to ensure a solid testing environment is adhered to. Providing training to users of new systems in terms of CMS capabilities. Ensuring users fully utilize system functionality. Contributing to regular code reviews Assisting automated testing and improved standards Managing Fastly and CDN configuration Translate research finding into deliverables e.g. user journeys, story boarding to bring findings and project to life Conduct requirements analysis including personas, scenarios, task analysis, usability testing, and competitor analysis collaborating with Web Development, Product Marketing, Creative and Marketing teams where relevant Develop UX principles and guidelines to support the evolvement of Digital Brand Guidelines for Harvey Co-ordinate and participate in testing and final UAT sign-off. Strong customer-focus with knowledge of ecommerce, usability and experience design Good understanding and ability to deliver well-scoped, designed, run, and communicated research projects with demonstrable impact Analytical ability A technical knowledge of research tools and software Use of UX design software including Omnigraffle, Axure, Balsamiq (ideally to build prototypes) A bit about your experience: Expert in HTML5, CSS3, Sass, Video Extensive experience with responsive web design, ability to advise on best practice Experience in working with a JavaScript frameworks and libraries such as React, Redux, Backbone.js or Angular. Understanding of native JavaScript development. Experience using node.js and frontend build tools such as Grunt, Gulp or Broccoli. Strong knowledge of PHP Understanding of OOP principles and techniques Understanding of XSS attacks and how to safeguard against them Experience working on a LAMP and node stack Comfortable with the command line Good working knowledge of modern VCS systems especially Understanding of SEO, ability to advise on best practise and impact Strong customer-focus with knowledge of ecommerce, usability and experience design Good understanding and ability to deliver well-scoped, designed, run, and communicated research projects with demonstrable impact Analytical ability A technical knowledge of research tools and software Advanced skills using UX design software including Omnigraffle, Axure, Balsamiq (ideally to build prototypes) A bit about you: Able to communicate with internal stakeholders confidently at all levels, ability to present is desirable. Must be able to show pride in their work and good team communications. Manage workload between projects and business as usual support tickets. Liaising with third parties internally and externally to discuss integration of the product. Being a collaborative team player, can do attitude, ability to work independently or as part of a team, approachable and pragmatic. Must have a natural thirst for new technology and anything digital, part of your role is to evolve the company's digital landscape. All your hard work, rewarded: Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including: Flexible working Very generous staff discount plus annual clothing allowance
23/09/2022
Full time
FRONT END DEVELOPER LONDON Read all the information about this opportunity carefully, then use the application button below to send your CV and application. The primary role is to support the Harvey Nichols Online Development team in maintaining and developing its digital presence across multiple platforms. Working with the Online and IT departments in contributing and developing the website which utilises a new headless React, Redux frontend which we aim to drive all web traffic through. A creative, collaborative and digital mind set is key. The candidate will have at commercial experience working on a variety of sizeable projects in an agile environment. They will have experience in responsive web design and the ability to show creative flare, an eye for design and a grounded UX mind-set. You will be self-organised, able to make key decisions within your area on behalf of the department and report to upper management on a regular basis. You will display a service worthy of a 5-star hotel in your work and towards your colleagues and to our customers. Your ability to communicate to people of all levels and technical ability in a positive and friendly manner is key. What you will be doing: Assist the business in its development of Wordpress, Express/React and any other platforms that are introduced to the company's ecom ecosystem. Keep abreast of the latest web technologies and developments and continuously help evolve the HN digital landscape in an innovative manor. Working with the product team on translating user requirements into workable specifications so the team can estimate accurate time scales during the sprint and analysis stage. Have a good understanding of the HN multichannel infrastructure in order to make knowledgeable decisions when developing new features. Have a strong background of QA to ensure a solid testing environment is adhered to. Providing training to users of new systems in terms of CMS capabilities. Ensuring users fully utilize system functionality. Contributing to regular code reviews Assisting automated testing and improved standards Managing Fastly and CDN configuration Translate research finding into deliverables e.g. user journeys, story boarding to bring findings and project to life Conduct requirements analysis including personas, scenarios, task analysis, usability testing, and competitor analysis collaborating with Web Development, Product Marketing, Creative and Marketing teams where relevant Develop UX principles and guidelines to support the evolvement of Digital Brand Guidelines for Harvey Co-ordinate and participate in testing and final UAT sign-off. Strong customer-focus with knowledge of ecommerce, usability and experience design Good understanding and ability to deliver well-scoped, designed, run, and communicated research projects with demonstrable impact Analytical ability A technical knowledge of research tools and software Use of UX design software including Omnigraffle, Axure, Balsamiq (ideally to build prototypes) A bit about your experience: Expert in HTML5, CSS3, Sass, Video Extensive experience with responsive web design, ability to advise on best practice Experience in working with a JavaScript frameworks and libraries such as React, Redux, Backbone.js or Angular. Understanding of native JavaScript development. Experience using node.js and frontend build tools such as Grunt, Gulp or Broccoli. Strong knowledge of PHP Understanding of OOP principles and techniques Understanding of XSS attacks and how to safeguard against them Experience working on a LAMP and node stack Comfortable with the command line Good working knowledge of modern VCS systems especially Understanding of SEO, ability to advise on best practise and impact Strong customer-focus with knowledge of ecommerce, usability and experience design Good understanding and ability to deliver well-scoped, designed, run, and communicated research projects with demonstrable impact Analytical ability A technical knowledge of research tools and software Advanced skills using UX design software including Omnigraffle, Axure, Balsamiq (ideally to build prototypes) A bit about you: Able to communicate with internal stakeholders confidently at all levels, ability to present is desirable. Must be able to show pride in their work and good team communications. Manage workload between projects and business as usual support tickets. Liaising with third parties internally and externally to discuss integration of the product. Being a collaborative team player, can do attitude, ability to work independently or as part of a team, approachable and pragmatic. Must have a natural thirst for new technology and anything digital, part of your role is to evolve the company's digital landscape. All your hard work, rewarded: Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including: Flexible working Very generous staff discount plus annual clothing allowance
As a Senior UX Designer in one of our Agile 'pods', you'll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team's area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum development teams, analytics and optimisation. Our Head office is in Luton but TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.Please note the closing date for applications is Sunday 25th September ABOUT THE JOB Customer focus You'll be passionate about understanding our customers, their needs and behaviours, and advocating for them in project definition. This means working closely both with our Digital Researchers and Analysts to understand all types of insight that can inform your designs and decision-making. Ensuring that the user is represented appropriately throughout your design process through seeking appropriate feedback - for instance through performing your own unmoderated usability testing, and helping less experienced colleagues to follow good practice through all forms of feedback and design validation. UX Design You'll be practicing iterative, user-centred design, balancing pragmatically between customer needs and business objectives. Your knowledge of collaborative techniques such as cognitive walkthroughs, effective design reviews and ideation wil help you arrive at better solutions for the more complex pieces you'll be asked to deliver - dealing with technical constraints, understanding the impact radius of changes and working with others outside your team to ensure an effective experience is maintained over time across our customers' online journeys. Your outputs will usually be designs and prototypes to mid-fidelity, that you'll work closely with a UI Designer to bring fully to life and align with the appropriate branding. Agile working As a key member of one of our agile 'Pods', you'll be collaborating regularly with Product Owners, analysts, developers and other designers, inputting into backlog generation and prioritisation and identifying opportunities for optimisation through A/B testing. You'll work on backlog priorities and support others in the Pod too - role modelling good practice and mentoring less experienced colleagues to help them grow, maximising the value of your knowledge. Design collaboration Alongside your pod team, you'll be part of wider design communities across the pods - both for design holistically and for UX Design specifically - working with the UX Practice outside the pods to ensure we deliver consistent, joined-up experiences across the pods. This will involve such things as sharing your ideas and progress on design work through holding effective design reviews with colleagues, contributing ideas and feedback to other designers, contributing to communities within the wider design team to address particular, broad design topics (eg accessibility), and will require understanding the goals and objectives of other pods to be able to provide effective feedback and support, and ensure effective customer journeys are maintained. To do all this you'll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You'll also need to be a great communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.ABOUT YOU Enthusiastic UX professional with extensive, demonstrable hands-on experience in full UCD lifecycle in an Agile digital commercial environmentA proven track record as a successful UX practitioner, with strong responsive design experienceA strong portfolio demonstrating your achievements across multiple complex projects, solving a variety of customer and business problemsSelf-motivated and results-driven, with great communication and persuasion skillsExcellent analytical and problem-solving skills, and the gravitas to influence and persuade stakeholdersAbility to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of delivera
20/09/2022
Full time
As a Senior UX Designer in one of our Agile 'pods', you'll be part of a small, semi-autonomous design team working closely with other Ecommerce disciplines, to deliver great customer experiences for your team's area of responsibility (which could be a holiday product or a stage in the user journey). Each pod also contains product management, scrum development teams, analytics and optimisation. Our Head office is in Luton but TUI believes that work is something you do, not somewhere you go. We believe in offering as much flexibility to the individual on whether they work from an office or elsewhere. Of course there may be occasions when we will need you in the office for business reasons, but wherever reasonable we allow you to make the choice.Please note the closing date for applications is Sunday 25th September ABOUT THE JOB Customer focus You'll be passionate about understanding our customers, their needs and behaviours, and advocating for them in project definition. This means working closely both with our Digital Researchers and Analysts to understand all types of insight that can inform your designs and decision-making. Ensuring that the user is represented appropriately throughout your design process through seeking appropriate feedback - for instance through performing your own unmoderated usability testing, and helping less experienced colleagues to follow good practice through all forms of feedback and design validation. UX Design You'll be practicing iterative, user-centred design, balancing pragmatically between customer needs and business objectives. Your knowledge of collaborative techniques such as cognitive walkthroughs, effective design reviews and ideation wil help you arrive at better solutions for the more complex pieces you'll be asked to deliver - dealing with technical constraints, understanding the impact radius of changes and working with others outside your team to ensure an effective experience is maintained over time across our customers' online journeys. Your outputs will usually be designs and prototypes to mid-fidelity, that you'll work closely with a UI Designer to bring fully to life and align with the appropriate branding. Agile working As a key member of one of our agile 'Pods', you'll be collaborating regularly with Product Owners, analysts, developers and other designers, inputting into backlog generation and prioritisation and identifying opportunities for optimisation through A/B testing. You'll work on backlog priorities and support others in the Pod too - role modelling good practice and mentoring less experienced colleagues to help them grow, maximising the value of your knowledge. Design collaboration Alongside your pod team, you'll be part of wider design communities across the pods - both for design holistically and for UX Design specifically - working with the UX Practice outside the pods to ensure we deliver consistent, joined-up experiences across the pods. This will involve such things as sharing your ideas and progress on design work through holding effective design reviews with colleagues, contributing ideas and feedback to other designers, contributing to communities within the wider design team to address particular, broad design topics (eg accessibility), and will require understanding the goals and objectives of other pods to be able to provide effective feedback and support, and ensure effective customer journeys are maintained. To do all this you'll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You'll also need to be a great communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.ABOUT YOU Enthusiastic UX professional with extensive, demonstrable hands-on experience in full UCD lifecycle in an Agile digital commercial environmentA proven track record as a successful UX practitioner, with strong responsive design experienceA strong portfolio demonstrating your achievements across multiple complex projects, solving a variety of customer and business problemsSelf-motivated and results-driven, with great communication and persuasion skillsExcellent analytical and problem-solving skills, and the gravitas to influence and persuade stakeholdersAbility to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of delivera
Job Description: Infosight Consulting is looking for Product Designer for one of the challenging and exciting projects. Role: Senior Product Designer Location: London, UK Role Type: 6-12 months Contract Infosight is looking for Product Designer with: Responsibilities Delivering designs that perform commercially and allow the customer to achieve their desires. Designing human centred, end to end experiences Articulating customers problems and needs, Leading/participating in discovery activities in order to define the problem space Formulate and validate hypotheses on how to achieve a desired outcomes Planning and executing summative user research Creating prototypes for testing to validate and shape your solutions. Supporting the continuous improvement of the user experience and the product. Sharing your knowledge across relevant squads and alliances to ensure our experiences for the customer are consistent across our platforms Help to continually develop a strong team culture across the design team and the wider Digital team. Required skills and experience At least 5-10 years of experience as a product designer (or roles with similar skills) with a good amount of that time working on E-commerce experiences. Ability to take a project from ideation to completion Knowledge of modern, emerging web and mobile UX/UI design patterns and experiences Flourishes in an environment of continuous learning and eager to advance your craft further Good understanding of the technical basics around web and app applications Ability to communicate and collaborate in cross-functional teams Very strong UX and UI skills Experience working in lean agile squads Upbeat and passionate about design and a great team player Excellent at presenting your work and sharing your knowledge. With the very nature of E-commerce you should have the ability to flex and change direction quickly and effectively and be able to, when required, turn designs around in a very short time period WHAT INFOSIGHT OFFERS Excellent Pay Packages An Opportunity to work in Global locations at our Client Sites Flexi-Working arrangement ABOUT INFOSIGHT Infosight Consulting is a Business & IT consulting company, head quartered in United Kingdom, operating since 2006 globally, specializes in SAP, Oracle & Ramco Solutions. Infosight has been delivering outstanding value to its customers by addressing their Business Challenges with appropriate application & services.
05/11/2021
Contractor
Job Description: Infosight Consulting is looking for Product Designer for one of the challenging and exciting projects. Role: Senior Product Designer Location: London, UK Role Type: 6-12 months Contract Infosight is looking for Product Designer with: Responsibilities Delivering designs that perform commercially and allow the customer to achieve their desires. Designing human centred, end to end experiences Articulating customers problems and needs, Leading/participating in discovery activities in order to define the problem space Formulate and validate hypotheses on how to achieve a desired outcomes Planning and executing summative user research Creating prototypes for testing to validate and shape your solutions. Supporting the continuous improvement of the user experience and the product. Sharing your knowledge across relevant squads and alliances to ensure our experiences for the customer are consistent across our platforms Help to continually develop a strong team culture across the design team and the wider Digital team. Required skills and experience At least 5-10 years of experience as a product designer (or roles with similar skills) with a good amount of that time working on E-commerce experiences. Ability to take a project from ideation to completion Knowledge of modern, emerging web and mobile UX/UI design patterns and experiences Flourishes in an environment of continuous learning and eager to advance your craft further Good understanding of the technical basics around web and app applications Ability to communicate and collaborate in cross-functional teams Very strong UX and UI skills Experience working in lean agile squads Upbeat and passionate about design and a great team player Excellent at presenting your work and sharing your knowledge. With the very nature of E-commerce you should have the ability to flex and change direction quickly and effectively and be able to, when required, turn designs around in a very short time period WHAT INFOSIGHT OFFERS Excellent Pay Packages An Opportunity to work in Global locations at our Client Sites Flexi-Working arrangement ABOUT INFOSIGHT Infosight Consulting is a Business & IT consulting company, head quartered in United Kingdom, operating since 2006 globally, specializes in SAP, Oracle & Ramco Solutions. Infosight has been delivering outstanding value to its customers by addressing their Business Challenges with appropriate application & services.
Infosight Consulting is looking for SAP Hybris Developer/Consultant for one of the challenging and exciting projects in UK. Base Location: London, UK (Can work remotely currently) Contract Duration: 6 to 12 months Job Summary: As our SAP Hybris Developer/Consultant, you will be a part of the technical team involved in design and development process by driving decisions and coordinating efforts with the other team members and other IT functions. Job Responsibilities: Responsibilities include: Enhancing the global WebShop to meet our B2B customer's needs; Implement coding standards, principles and monitor compliance with other developers; Analyze the functional and technical requirements for a user stories; Ensure consistent best practices, processes, and procedures for software development and quality assurance; Collaborate with product owners, consultants, project managers, architects, QA and other developers to ensure the right solutions are built and delivered on time; Follow CI/CD processes to automate as much as possible, including building, testing, security scans, etc; Keep current with latest SAP Commerce, Java, and web technologies; Performs mode reviews process and approve the pull requests provided by developers; Work in a fast-paced, Agile/Scrum development environment delivering incremental software with high quality. Background and skills: Strong Java knowledge and experience Experience with SAP Commerce accelerators Experience writing unit tests using Junit, Mockito and hybris integration testing Knowledge on SAP Commerce ORM, WCMS, OCC, DataHub, Backoffice, Smart Edit(added advantage), and core concepts Knowledge of Design patterns Knowledge of the SOLR search engine Knowledge of API and web service architecture (OpenAPI, REST, SOAP) and experience developing on it; Knowledge and experience with Spring (Spring core and Spring MVC is a must) Experience working with Git version control system Minimum 5+ years of experience with SAP Commerce Cloud/Hybris. We offer An exciting position with excellent opportunities for professional and personal development Inspiring, dynamic and international work environment Best in class benefits and compensation The ability to create the future ABOUT INFOSIGHT Infosight Consulting is a Business & IT consulting company, head quartered in United Kingdom, operating since 2006 globally, specializes in SAP, Oracle & Ramco Solutions. Infosight has been delivering outstanding value to its customers by addressing their Business Challenges with appropriate application & services.
05/11/2021
Contractor
Infosight Consulting is looking for SAP Hybris Developer/Consultant for one of the challenging and exciting projects in UK. Base Location: London, UK (Can work remotely currently) Contract Duration: 6 to 12 months Job Summary: As our SAP Hybris Developer/Consultant, you will be a part of the technical team involved in design and development process by driving decisions and coordinating efforts with the other team members and other IT functions. Job Responsibilities: Responsibilities include: Enhancing the global WebShop to meet our B2B customer's needs; Implement coding standards, principles and monitor compliance with other developers; Analyze the functional and technical requirements for a user stories; Ensure consistent best practices, processes, and procedures for software development and quality assurance; Collaborate with product owners, consultants, project managers, architects, QA and other developers to ensure the right solutions are built and delivered on time; Follow CI/CD processes to automate as much as possible, including building, testing, security scans, etc; Keep current with latest SAP Commerce, Java, and web technologies; Performs mode reviews process and approve the pull requests provided by developers; Work in a fast-paced, Agile/Scrum development environment delivering incremental software with high quality. Background and skills: Strong Java knowledge and experience Experience with SAP Commerce accelerators Experience writing unit tests using Junit, Mockito and hybris integration testing Knowledge on SAP Commerce ORM, WCMS, OCC, DataHub, Backoffice, Smart Edit(added advantage), and core concepts Knowledge of Design patterns Knowledge of the SOLR search engine Knowledge of API and web service architecture (OpenAPI, REST, SOAP) and experience developing on it; Knowledge and experience with Spring (Spring core and Spring MVC is a must) Experience working with Git version control system Minimum 5+ years of experience with SAP Commerce Cloud/Hybris. We offer An exciting position with excellent opportunities for professional and personal development Inspiring, dynamic and international work environment Best in class benefits and compensation The ability to create the future ABOUT INFOSIGHT Infosight Consulting is a Business & IT consulting company, head quartered in United Kingdom, operating since 2006 globally, specializes in SAP, Oracle & Ramco Solutions. Infosight has been delivering outstanding value to its customers by addressing their Business Challenges with appropriate application & services.
Solutions Lead - Leatherhead, Surrey Salary £40,000 - £50,000 DOE plus benefits Do you have experience in researching, prototyping, documenting and implementing new technologies in all aspects of web and digital which is required? Do you have a keen interest in all areas of digital marketing, business applications and technology? Are you an individual with excellent communication skills (both written and verbal)? About Our Client We are working for a global outsourced marketing execution provider who have a presence in locations across Europe, the U.S., Latin America, the Middle East, and Asia-Pacific and work with some of the largest, exciting, and most progressive global brands. Job Description Working within the existing Technology Solutions department, reporting directly into the Technology Solutions Director, the Solutions Lead is responsible for devising and ensuring that the optimum technology solutions are scoped for a client based on their requirements. The Solutions Lead will assist in investigating all company system related offerings to business clients and company end users. The ideal candidate will thrive in client facing environments, enjoy working as part of a team, communicate effectively and feel empowered to take the lead. This is a role within a fast-growing global business, delivering industry leading services and business applications to a 1st class client list. The successful applicant will be an enthusiast who enjoys the challenge of taking existing technologies or new / custom technologies and building solutions or tools that can streamline and improve a client's marketing and procurement processes. In addition, smart integrations with systems that extend functionality in order to optimise a user's experience and insights. What You'll Bring: The successful applicant will have the following key responsibilities: To provide technical expertise to the primary business systems used by the company Manage solution mapping, including integration processes, user journey, user management, workflow management and data processing Direct support line to the Technology Solutions Director Direct support for technology pre-sales, including presentations, demonstrations, RFPs and workshops Interact with internal IT, Software Development, Information Security and the Operations teams to help aid solution scoping Prioritisation of tasks ensuring workload is managed and service delivery standards are met Adhere to best working practices as defined by industry standards The ideal candidate will have the following key knowledge, skills and competencies: Experience in researching, prototyping, documenting and implementing new technologies in all aspects of web and digital is required A keen interest in all areas of digital marketing, business applications and technology is required and although no experience in the technologies currently used is required, it would be an advantage to have an understanding of marketing resource management, digital asset management, eCommerce, soft proofing applications and content management systems Excellent communication skills (both written and verbal) Strong technical knowledge and experience of customer facing practices Strong knowledge of Microsoft Office products; Teams, Office, Outlook, SharePoint and One Drive, together with modern internet browsers Very good all-round technical knowledge - with .net, JavaScript, HTML, CSS, MYsql, MSsql Understanding Application Programming Interfaces (APIs) and other technology integrations The desire and capability to grow intimate knowledge of technology solutions Ability to present, demo and hold effective client meetings Demonstrates the relevant professional skills related to the role. Makes decisions and solves problems based on sound process knowledge Ability to maintain close working relationships and effectively present information and respond to questions from senior managers, team-mates and users Ability to interpret a variety of instructions in written, oral or scheduled process manuals Ability to explain technical processes in a client friendly, clear and logical fashion Extremely client friendly and focussed. Must be good in front of clients in both a support, sales support and consultative capacity Able to handle challenging situations and act appropriately Scoping and prototyping example integrations between various systems, including customer facing proof of concepts (POC and MVP's) Successful Candidate The Solutions Lead will be involved at a pre-sales stage, presenting, demos, RFPs and technical scoping with clients and working closely with the companies Solutions Directors, Account Directors, Account Managers and leadership teams. What's On Offer Generous holiday allowance Flexible working conditions available Discretionary bonus Life Assurance Group Income Protection Job number: VR/03038 Not for you but you know someone suitable? Bluetree offers a referral fee. Bluetree Recruits Ltd is acting as an Employment Agency in relation to this vacancy. Candidates must be eligible to live and work in the UK. Bluetree Recruits is an Equal Opportunities Employer.
07/10/2021
Full time
Solutions Lead - Leatherhead, Surrey Salary £40,000 - £50,000 DOE plus benefits Do you have experience in researching, prototyping, documenting and implementing new technologies in all aspects of web and digital which is required? Do you have a keen interest in all areas of digital marketing, business applications and technology? Are you an individual with excellent communication skills (both written and verbal)? About Our Client We are working for a global outsourced marketing execution provider who have a presence in locations across Europe, the U.S., Latin America, the Middle East, and Asia-Pacific and work with some of the largest, exciting, and most progressive global brands. Job Description Working within the existing Technology Solutions department, reporting directly into the Technology Solutions Director, the Solutions Lead is responsible for devising and ensuring that the optimum technology solutions are scoped for a client based on their requirements. The Solutions Lead will assist in investigating all company system related offerings to business clients and company end users. The ideal candidate will thrive in client facing environments, enjoy working as part of a team, communicate effectively and feel empowered to take the lead. This is a role within a fast-growing global business, delivering industry leading services and business applications to a 1st class client list. The successful applicant will be an enthusiast who enjoys the challenge of taking existing technologies or new / custom technologies and building solutions or tools that can streamline and improve a client's marketing and procurement processes. In addition, smart integrations with systems that extend functionality in order to optimise a user's experience and insights. What You'll Bring: The successful applicant will have the following key responsibilities: To provide technical expertise to the primary business systems used by the company Manage solution mapping, including integration processes, user journey, user management, workflow management and data processing Direct support line to the Technology Solutions Director Direct support for technology pre-sales, including presentations, demonstrations, RFPs and workshops Interact with internal IT, Software Development, Information Security and the Operations teams to help aid solution scoping Prioritisation of tasks ensuring workload is managed and service delivery standards are met Adhere to best working practices as defined by industry standards The ideal candidate will have the following key knowledge, skills and competencies: Experience in researching, prototyping, documenting and implementing new technologies in all aspects of web and digital is required A keen interest in all areas of digital marketing, business applications and technology is required and although no experience in the technologies currently used is required, it would be an advantage to have an understanding of marketing resource management, digital asset management, eCommerce, soft proofing applications and content management systems Excellent communication skills (both written and verbal) Strong technical knowledge and experience of customer facing practices Strong knowledge of Microsoft Office products; Teams, Office, Outlook, SharePoint and One Drive, together with modern internet browsers Very good all-round technical knowledge - with .net, JavaScript, HTML, CSS, MYsql, MSsql Understanding Application Programming Interfaces (APIs) and other technology integrations The desire and capability to grow intimate knowledge of technology solutions Ability to present, demo and hold effective client meetings Demonstrates the relevant professional skills related to the role. Makes decisions and solves problems based on sound process knowledge Ability to maintain close working relationships and effectively present information and respond to questions from senior managers, team-mates and users Ability to interpret a variety of instructions in written, oral or scheduled process manuals Ability to explain technical processes in a client friendly, clear and logical fashion Extremely client friendly and focussed. Must be good in front of clients in both a support, sales support and consultative capacity Able to handle challenging situations and act appropriately Scoping and prototyping example integrations between various systems, including customer facing proof of concepts (POC and MVP's) Successful Candidate The Solutions Lead will be involved at a pre-sales stage, presenting, demos, RFPs and technical scoping with clients and working closely with the companies Solutions Directors, Account Directors, Account Managers and leadership teams. What's On Offer Generous holiday allowance Flexible working conditions available Discretionary bonus Life Assurance Group Income Protection Job number: VR/03038 Not for you but you know someone suitable? Bluetree offers a referral fee. Bluetree Recruits Ltd is acting as an Employment Agency in relation to this vacancy. Candidates must be eligible to live and work in the UK. Bluetree Recruits is an Equal Opportunities Employer.
Reports to: Head of IT
Based: Company Registered office, Bury St Edmunds
Hours of work: Average 37.5 hours/week, Mon – Fri
Working within a dynamic and fast moving environment, across all business areas, to deliver IT services that enable us to successfully achieve our growth plans.
Our requirement is for an experienced individual capable of working on their own initiative and communicating effectively with colleagues both verbally and in writing. The candidate will be willing to play a leading role in IT project activities and routine system maintenance. This role will primarily focus on 3rd line application support and delivery of enhancements to our Office 365 and CRM solutions ensuring the business maximizes the potential of the systems.
The successful candidate will be a highly-motivated self-starter with a huge amount of enthusiasm and an ability to work as part of a team with a willingness to adopt a flexible approach to working on BAU and project work. A true team player who is positive in outlook and customer focused. Excellent and proven organisation skills with the ability to prioritise conflicting demands combined with the ability to work under pressure and deliver to tight timescales. Conscientious and passionate about the quality of your work.
Responsibilities:
Provide dedicated support, configuration and administration to the companies Dynamics CRM platform (O365).
Creating and managing system administration, including product, schedule and user functions in line with business change processes.
Control and document all administrative changes.
Define Dynamics CRM workflows.
Managing outsourced development and support providers to objectives, deadlines and SLAs.
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures.
Ensures system configuration information is complete, current and accurate.
Maintains and updates Knowledge Base articles and system documentation whenever required particularly during/after system updates.
Maintains own knowledge of specific technical specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area
Provide data reporting via Power BI.
Analysis of report requirements through liaison with internal colleagues and external clients.
Work with operational and commercial colleagues to understand the business information requirements and to ensure the accuracy and relevance of the information reported.
Deal with third parties to provide maintenance assistance as and when required.
Provide escalation management of support activities in a timely manner.
The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers.
The ability to prioritize work without the need for close supervision.
Identifies, researches, and resolves technical problems.
Knowledge Required:
Accreditation or demonstrable knowledge on Microsoft Dynamics 365 would be desirable.
CRM knowledge across Sales or Customer Service including: Contact and Account Management, Lead and Opportunity Management, Quote and Sales Order Management, Data Modelling and reporting
Reporting tools, primarily Power BI.
SharePoint and Power BI experience
Experience of Cloud based services.
Knowledge of C#.NET, JavaScript and Web Services
SQL Database Administration (Desirable)
MS Office (2010/2016)
Mac OS X (10.6 through 10.10)
ITIL Framework
Skill Sets and abilities:
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary.
Strong customer focus and enthusiasm for achieving excellence.
Proven attention to detail and high standards for quality.
Communication and interpersonal / customer service skills required.
Ability to work with all levels of an organization required.
Adopts an assertive and confident approach.
Experience
3 years Microsoft Dynamics CRM experience.
At least 3 years experience provisioning, developing and supporting companies Office 365 services.
Excellent communication skills.
Strong SQL Server and Reporting experience.
The ability to undertake basic customization and configuration (Microsoft CRM).
Managing outsourced development and support providers to objectives, deadlines and SLAs.
Leisure, retail, e-commerce or logistics experience.
Personal Circumstances
Flexible in approach to changing demands of business and working hours.
Willing to work ‘Out of Hours’ when necessary.
Qualifications
Relevant degree (Science based) or, HNC (with relevant experience).
Relevant IT qualifications would be beneficial.
28/11/2017
Full time
Reports to: Head of IT
Based: Company Registered office, Bury St Edmunds
Hours of work: Average 37.5 hours/week, Mon – Fri
Working within a dynamic and fast moving environment, across all business areas, to deliver IT services that enable us to successfully achieve our growth plans.
Our requirement is for an experienced individual capable of working on their own initiative and communicating effectively with colleagues both verbally and in writing. The candidate will be willing to play a leading role in IT project activities and routine system maintenance. This role will primarily focus on 3rd line application support and delivery of enhancements to our Office 365 and CRM solutions ensuring the business maximizes the potential of the systems.
The successful candidate will be a highly-motivated self-starter with a huge amount of enthusiasm and an ability to work as part of a team with a willingness to adopt a flexible approach to working on BAU and project work. A true team player who is positive in outlook and customer focused. Excellent and proven organisation skills with the ability to prioritise conflicting demands combined with the ability to work under pressure and deliver to tight timescales. Conscientious and passionate about the quality of your work.
Responsibilities:
Provide dedicated support, configuration and administration to the companies Dynamics CRM platform (O365).
Creating and managing system administration, including product, schedule and user functions in line with business change processes.
Control and document all administrative changes.
Define Dynamics CRM workflows.
Managing outsourced development and support providers to objectives, deadlines and SLAs.
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures.
Ensures system configuration information is complete, current and accurate.
Maintains and updates Knowledge Base articles and system documentation whenever required particularly during/after system updates.
Maintains own knowledge of specific technical specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area
Provide data reporting via Power BI.
Analysis of report requirements through liaison with internal colleagues and external clients.
Work with operational and commercial colleagues to understand the business information requirements and to ensure the accuracy and relevance of the information reported.
Deal with third parties to provide maintenance assistance as and when required.
Provide escalation management of support activities in a timely manner.
The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers.
The ability to prioritize work without the need for close supervision.
Identifies, researches, and resolves technical problems.
Knowledge Required:
Accreditation or demonstrable knowledge on Microsoft Dynamics 365 would be desirable.
CRM knowledge across Sales or Customer Service including: Contact and Account Management, Lead and Opportunity Management, Quote and Sales Order Management, Data Modelling and reporting
Reporting tools, primarily Power BI.
SharePoint and Power BI experience
Experience of Cloud based services.
Knowledge of C#.NET, JavaScript and Web Services
SQL Database Administration (Desirable)
MS Office (2010/2016)
Mac OS X (10.6 through 10.10)
ITIL Framework
Skill Sets and abilities:
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary.
Strong customer focus and enthusiasm for achieving excellence.
Proven attention to detail and high standards for quality.
Communication and interpersonal / customer service skills required.
Ability to work with all levels of an organization required.
Adopts an assertive and confident approach.
Experience
3 years Microsoft Dynamics CRM experience.
At least 3 years experience provisioning, developing and supporting companies Office 365 services.
Excellent communication skills.
Strong SQL Server and Reporting experience.
The ability to undertake basic customization and configuration (Microsoft CRM).
Managing outsourced development and support providers to objectives, deadlines and SLAs.
Leisure, retail, e-commerce or logistics experience.
Personal Circumstances
Flexible in approach to changing demands of business and working hours.
Willing to work ‘Out of Hours’ when necessary.
Qualifications
Relevant degree (Science based) or, HNC (with relevant experience).
Relevant IT qualifications would be beneficial.
About Us!
Stratajet is the world’s first real-time private jet booking platform, changing the way people travel. With Stratajet, it’s easy to search, compare and book a private jet straight from your desktop or smartphone. We believe in making private aviation faster, simpler and accessible to more people. Founded in 2011, Stratajet has since grown to a company of 40 employees headquartered in London.
We are on the lookout for a talented Technical Lead to join our vibrant, dynamic and collaborative team based in our amazing offices in Farringdon, London. You will be responsible for defining the architectural direction of consumer facing apps within the business, for leading, inspiring and evolving the team; ensuring the quality of code delivered is to an exceptional standard. The role will require expertise with Angular and Sass, or similar tools, to create elegant and performant applications for our users and business partners.
You’ll be working on…
Leading our team of web and native application developers
Driving forward our application architecture and technical strategy
Working with our Consumer Product Manager to shape the customer experience
Keeping your skills sharp by contributing code
We are looking for...
Demonstrated experience developing modern framework-driven JavaScript based web applications
An understanding of the challenges involved with working on high converting and commercially sensitive e-commerce websites or apps
Proven ability to lead and inspire a team of engineers
Solid understanding of computer science and software engineering principles
An understanding and appreciation of good UX practises
Comfortable in a fast-paced environment with multiple stakeholders and complex, diverse and/or limited information
Engineering Culture
We are a close-knit bunch of technologists who are passionate about changing the way people fly. Working in the aviation industry poses some unique challenges beyond typical web development and we pride ourselves in using the appropriate technology for the job, leading to a tech stack that includes Ruby on Rails, Swift, Angular, .NET, Go and AWS, with a continuous deployment infrastructure and a focus on automated testing. We’re excited about testing Clojure and/or Elixir in the coming months for new microservices.
Our diverse and international team allows us to bring different perspectives to the technical and business problems we face, enabling us to constantly improve our platform and product offering.
But… we also know how to blow off steam with regular socials, ping-pong tournaments, game nights and an inquisitive desire to find the Ballmer Peak!
What’s in it for you…
Stratajet is disrupting an entire industry's business model, and you’ll be part of defining the future of the platform. You will be in a position to drive change and have a substantial impact.
Unlimited holidays
Support in attending relevant meetups and conferences.
Personal project time to learn a new language or build something you’re passionate about from scratch and share with the rest of the team.
Company social events, away days, and drinks every Friday in our office bar!
Be part of a close knit, supportive and collaborative engineering team
At Stratajet we’re committed to creating a working environment where anyone and everyone can succeed. We believe in the continuous growth of our employees and provide the necessary support to ensure each person is able to do their job to the best of their abilities.
08/11/2017
Full time
About Us!
Stratajet is the world’s first real-time private jet booking platform, changing the way people travel. With Stratajet, it’s easy to search, compare and book a private jet straight from your desktop or smartphone. We believe in making private aviation faster, simpler and accessible to more people. Founded in 2011, Stratajet has since grown to a company of 40 employees headquartered in London.
We are on the lookout for a talented Technical Lead to join our vibrant, dynamic and collaborative team based in our amazing offices in Farringdon, London. You will be responsible for defining the architectural direction of consumer facing apps within the business, for leading, inspiring and evolving the team; ensuring the quality of code delivered is to an exceptional standard. The role will require expertise with Angular and Sass, or similar tools, to create elegant and performant applications for our users and business partners.
You’ll be working on…
Leading our team of web and native application developers
Driving forward our application architecture and technical strategy
Working with our Consumer Product Manager to shape the customer experience
Keeping your skills sharp by contributing code
We are looking for...
Demonstrated experience developing modern framework-driven JavaScript based web applications
An understanding of the challenges involved with working on high converting and commercially sensitive e-commerce websites or apps
Proven ability to lead and inspire a team of engineers
Solid understanding of computer science and software engineering principles
An understanding and appreciation of good UX practises
Comfortable in a fast-paced environment with multiple stakeholders and complex, diverse and/or limited information
Engineering Culture
We are a close-knit bunch of technologists who are passionate about changing the way people fly. Working in the aviation industry poses some unique challenges beyond typical web development and we pride ourselves in using the appropriate technology for the job, leading to a tech stack that includes Ruby on Rails, Swift, Angular, .NET, Go and AWS, with a continuous deployment infrastructure and a focus on automated testing. We’re excited about testing Clojure and/or Elixir in the coming months for new microservices.
Our diverse and international team allows us to bring different perspectives to the technical and business problems we face, enabling us to constantly improve our platform and product offering.
But… we also know how to blow off steam with regular socials, ping-pong tournaments, game nights and an inquisitive desire to find the Ballmer Peak!
What’s in it for you…
Stratajet is disrupting an entire industry's business model, and you’ll be part of defining the future of the platform. You will be in a position to drive change and have a substantial impact.
Unlimited holidays
Support in attending relevant meetups and conferences.
Personal project time to learn a new language or build something you’re passionate about from scratch and share with the rest of the team.
Company social events, away days, and drinks every Friday in our office bar!
Be part of a close knit, supportive and collaborative engineering team
At Stratajet we’re committed to creating a working environment where anyone and everyone can succeed. We believe in the continuous growth of our employees and provide the necessary support to ensure each person is able to do their job to the best of their abilities.
Global Head of Paid Media
London
Our Client is looking for an experienced Global Head of Paid Media to join the one of the most exciting start-ups in the UK. This is a rare opportunity to work at a London-based business that combines hardware and software, entertainment and education during this exciting and transformational phase of the company’s growth. We are looking for a leader with the strong experience necessary to head up a data-driven, cross-channel team to drive our global consumer sales. Reporting to the VP Marketing, this high-profile role will develop and execute paid media strategies to help take our business to the next level.
Responsibilities:
* Build, develop, and execute a comprehensive paid media strategy to drive consumer sales
* Create growth initiatives to drive B2C revenue
* Own the budget for all paid/performance channels, with targets set based on tight CAC/CPA requirements
* Liaise with stakeholders across the marketing and product teams to ensure objectives are aligned
* Provide strong leadership to a lean but powerful team (internal and agency support where required) which you will build based on your vision
* Attract, mentor and retain a talented team that leads the industry in innovation and results
* Create and execute a smart cross-channel testing plan for growth
* Work closely with a cross-functional team of marketers, creatives and engineers to develop and execute fully integrated marketing experiences
* Develop and execute digital strategies across platforms including search (SEO & PPC), CRM, paid social (Facebook, Instagram, YouTube, Twitter, Pinterest), Amazon AMS, Criteo for retailers, as well as possibly running display and affiliate campaigns (note that some non-paid channels like SEO and CRM may fall within your remit due to their close nature with paid media)
* While the focus will emphasise digital platforms, you will also be responsible for ATL media including TV, OOH, inserts, etc - we need a creative marketer who has experience and initiative in using paid media effectively and efficiently, no matter what the channel is
* Measure and report on impact and effectiveness of paid channels and continuously improve resource allocation, scalability and ROI / ROAS / ROGP
* Work closely with incoming ecommerce manager to ensure alignment between advertising and landing page messaging and creative
* Collaborate with creative director to ensure creative assets achieve all paid media objectives based on data-driven goals
* Own research, forecasting, planning, execution and performance analysis for paid media initiatives
* Ensure that brand consistency is maintained in both the messaging and visual language across all paid media
* Remain up-to-date on relevant news, trends and best practices within media and performance marketing
Background:
* 8+ years working in performance marketing / paid media, majority client-side experience preferred
* Significant experience managing integrated campaigns across search (SEO & PPC), CRM, paid social (Facebook, Instagram, YouTube, Twitter, Pinterest), Amazon AMS, display, affiliates
* Experience in ATL media including TV, OOH, print, inserts, direct mail, podcasts, radio, etc.
* Experience using tools and technology to support best-in-class campaign management (e.g. Smartly, Kenshoo, Marin, etc.)
* Advanced knowledge of Google Tag Manager and web analytics tools (Google Analytics, Metrilo, Mixpanel, Kissmetrics, etc.)
* Experience with A/B and multivariate testing techniques and tools (Optimizely, etc.)
* Experience testing and implementing landing pages
* Experience with attribution modelling and working closely with business intelligence
* Experience building paid media programs from the ground up and scaling teams
* Experience dealing with complex cross-channel attribution models
* Experience creating and implementing testing frameworks for growth
* Advanced knowledge of marketing automation tools
* Experience with data visualisation tools (Tableau, Looker, Periscope, etc.)
* Experience in ecommerce at D2C businesses is a must
* Proficiency in SQL is a plus
* Experience in the kids/toy space is a plus, particularly in the gifting market
* Experience working with retailers in addition to working in D2C is ideal
* Have a deep understanding of target audiences and how messaging, channels and creative execution needs to differ based on who you’re speaking to
In addition to that, our ideal candidate is:
* Daring and adventurous (but still responsible!)
* Relentlessly driven with an entrepreneurial spirit
* Extremely organised and detail oriented
* Proactive, takes initiative
* Has excellent communication and presentation skills
* Creative thinker and problem solver
* Self-motivated and can work autonomously
* Thrives in a fast-paced environment
* A very curious person
* Highly analytical
02/05/2017
Global Head of Paid Media
London
Our Client is looking for an experienced Global Head of Paid Media to join the one of the most exciting start-ups in the UK. This is a rare opportunity to work at a London-based business that combines hardware and software, entertainment and education during this exciting and transformational phase of the company’s growth. We are looking for a leader with the strong experience necessary to head up a data-driven, cross-channel team to drive our global consumer sales. Reporting to the VP Marketing, this high-profile role will develop and execute paid media strategies to help take our business to the next level.
Responsibilities:
* Build, develop, and execute a comprehensive paid media strategy to drive consumer sales
* Create growth initiatives to drive B2C revenue
* Own the budget for all paid/performance channels, with targets set based on tight CAC/CPA requirements
* Liaise with stakeholders across the marketing and product teams to ensure objectives are aligned
* Provide strong leadership to a lean but powerful team (internal and agency support where required) which you will build based on your vision
* Attract, mentor and retain a talented team that leads the industry in innovation and results
* Create and execute a smart cross-channel testing plan for growth
* Work closely with a cross-functional team of marketers, creatives and engineers to develop and execute fully integrated marketing experiences
* Develop and execute digital strategies across platforms including search (SEO & PPC), CRM, paid social (Facebook, Instagram, YouTube, Twitter, Pinterest), Amazon AMS, Criteo for retailers, as well as possibly running display and affiliate campaigns (note that some non-paid channels like SEO and CRM may fall within your remit due to their close nature with paid media)
* While the focus will emphasise digital platforms, you will also be responsible for ATL media including TV, OOH, inserts, etc - we need a creative marketer who has experience and initiative in using paid media effectively and efficiently, no matter what the channel is
* Measure and report on impact and effectiveness of paid channels and continuously improve resource allocation, scalability and ROI / ROAS / ROGP
* Work closely with incoming ecommerce manager to ensure alignment between advertising and landing page messaging and creative
* Collaborate with creative director to ensure creative assets achieve all paid media objectives based on data-driven goals
* Own research, forecasting, planning, execution and performance analysis for paid media initiatives
* Ensure that brand consistency is maintained in both the messaging and visual language across all paid media
* Remain up-to-date on relevant news, trends and best practices within media and performance marketing
Background:
* 8+ years working in performance marketing / paid media, majority client-side experience preferred
* Significant experience managing integrated campaigns across search (SEO & PPC), CRM, paid social (Facebook, Instagram, YouTube, Twitter, Pinterest), Amazon AMS, display, affiliates
* Experience in ATL media including TV, OOH, print, inserts, direct mail, podcasts, radio, etc.
* Experience using tools and technology to support best-in-class campaign management (e.g. Smartly, Kenshoo, Marin, etc.)
* Advanced knowledge of Google Tag Manager and web analytics tools (Google Analytics, Metrilo, Mixpanel, Kissmetrics, etc.)
* Experience with A/B and multivariate testing techniques and tools (Optimizely, etc.)
* Experience testing and implementing landing pages
* Experience with attribution modelling and working closely with business intelligence
* Experience building paid media programs from the ground up and scaling teams
* Experience dealing with complex cross-channel attribution models
* Experience creating and implementing testing frameworks for growth
* Advanced knowledge of marketing automation tools
* Experience with data visualisation tools (Tableau, Looker, Periscope, etc.)
* Experience in ecommerce at D2C businesses is a must
* Proficiency in SQL is a plus
* Experience in the kids/toy space is a plus, particularly in the gifting market
* Experience working with retailers in addition to working in D2C is ideal
* Have a deep understanding of target audiences and how messaging, channels and creative execution needs to differ based on who you’re speaking to
In addition to that, our ideal candidate is:
* Daring and adventurous (but still responsible!)
* Relentlessly driven with an entrepreneurial spirit
* Extremely organised and detail oriented
* Proactive, takes initiative
* Has excellent communication and presentation skills
* Creative thinker and problem solver
* Self-motivated and can work autonomously
* Thrives in a fast-paced environment
* A very curious person
* Highly analytical
PRODUCT MANAGER
PRODUCT OWNER / PRODUKTMANAGER
NATIVE APPS / MOBILE
€60,000 - 75,000
From conception to world leader within 24 months, this innovative start-up has achieved growth others can only dream of. Voted one of the best places to work in Berlin, this pioneering business is now seeking a creative Product Manager / Product Owner to head up their native apps team.
Disrupting the ecommerce / travel market with high ambitions and led by some of the industries most accomplished talents, this energetic start-up environment has strong financial backing as they embark on their next exciting phase.
This is a company which prides itself on ensuring every employee has the opportunity to make a real impact to the success of the business, influencing ideas and changing the status quo.
A great opportunity to put your own stamp on a business and product, taking full ownership and responsibility of the mobile / native app dept.
PRODUCT OWNER / PRODUCT MANAGER (NATIVE APPS / MOBILE) RESPONSIBILITIES:
* Drive product development - prioritisation, user stories, etc
* Translation of feedback into requirements
* Make sure all projects and new features add real business value and are align with company vision
THE SUCCESSFUL PRODUCT OWNER / PRODUCT MANAGER (NATIVE APPS / MOBILE) WILL HAVE:
* Product Owner / Product Manager experience
* Proven success in native app product management
* Experience with search
* Excellent written and verbal communication skills
* English language fluency - German is not essential
* Experience writing user stories
As well as the gratification of working for an illustrious organisation, benefits are inclusive of flexible working hours, team events and high salaries.
PRODUCT MANAGER
PRODUCT OWNER / PRODUKTMANAGER
NATIVE APPS / MOBILE
€60,000 - 75,000
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
02/05/2017
PRODUCT MANAGER
PRODUCT OWNER / PRODUKTMANAGER
NATIVE APPS / MOBILE
€60,000 - 75,000
From conception to world leader within 24 months, this innovative start-up has achieved growth others can only dream of. Voted one of the best places to work in Berlin, this pioneering business is now seeking a creative Product Manager / Product Owner to head up their native apps team.
Disrupting the ecommerce / travel market with high ambitions and led by some of the industries most accomplished talents, this energetic start-up environment has strong financial backing as they embark on their next exciting phase.
This is a company which prides itself on ensuring every employee has the opportunity to make a real impact to the success of the business, influencing ideas and changing the status quo.
A great opportunity to put your own stamp on a business and product, taking full ownership and responsibility of the mobile / native app dept.
PRODUCT OWNER / PRODUCT MANAGER (NATIVE APPS / MOBILE) RESPONSIBILITIES:
* Drive product development - prioritisation, user stories, etc
* Translation of feedback into requirements
* Make sure all projects and new features add real business value and are align with company vision
THE SUCCESSFUL PRODUCT OWNER / PRODUCT MANAGER (NATIVE APPS / MOBILE) WILL HAVE:
* Product Owner / Product Manager experience
* Proven success in native app product management
* Experience with search
* Excellent written and verbal communication skills
* English language fluency - German is not essential
* Experience writing user stories
As well as the gratification of working for an illustrious organisation, benefits are inclusive of flexible working hours, team events and high salaries.
PRODUCT MANAGER
PRODUCT OWNER / PRODUKTMANAGER
NATIVE APPS / MOBILE
€60,000 - 75,000
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
