We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management.
This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy.
This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives.
Location: Bermondsey, London
Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working.
____________________________
Who we are:
Based in Bermondsey, the Involved group of companies includes:
Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services.
Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally.
Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world.
Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky.
We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music.
____________________________
Our Data Engineer is responsible for:
Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing.
Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc.
Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes.
Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards.
Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions.
Building: Supporting the Head of Technology in building and maintaining cross-platform automations.
Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities.
This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you.
____________________________
About you:
The ideal candidate for this role will likely have:
a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages.
experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer).
hands-on experience with ETL frameworks, particularly dbt (data build tool).
SQL and various database management system skills.
a good understanding of different database types, designs, and data modelling systems.
experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena.
familiarity with Tableau and project management tools like monday.com and Notion.
knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music).
previous experience at a record label, music distributor, or music publisher.
an understanding of the music industry
excellent analytical, problem-solving, and communication skills.
a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind.
strong accuracy and attention to detail.
good written and verbal communication skills, the ability to explain complex ideas using non-technical language.
the ability to prioritise and manage their time independently.
____________________________
What we offer:
A competitive salary (£50-60k pro rata)
Participation in our Profit Share Scheme
20 days annual leave
A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava
A collection of enhanced family policies to support your family life
The opportunity to attend a variety of live events
Cycle to work scheme
Season ticket loans
A lively, collaborative office environment, and a flexible hybrid working policy
Paid time off to volunteer with our local charitable initiatives
Applications
Closing date for applications is 21 November 2025, although we may close applications earlier.
If you need more information before applying, email us at people@anjunabeats.com.
We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.
28/10/2025
Part time
We’re looking for a Data Engineer to work across the Involved Group, the collective behind globally renowned dance and electronic music labels including Anjunabeats and Anjunadeep, spanning label services and distribution, music publishing, events promotion and artist management.
This is a key role within our Technology Department, responsible for developing and managing data pipelines, automating data collection processes, and creating analytics dashboards to provide actionable insights across the company, directly impacting strategy.
This role involves working closely with a variety of departments to understand their data needs, developing solutions that streamline data analysis and reporting processes. Reporting to the Head of Technology, our Data Engineer ensures that data analytics initiatives are strategically aligned, efficiently executed, and contribute to the company's overall objectives.
Location: Bermondsey, London
Working pattern: Part-time (3 days/week) – either in-person at our lively Bermondsey office, hybrid, or home-working.
____________________________
Who we are:
Based in Bermondsey, the Involved group of companies includes:
Involved Productions, home of globally renowned independent dance and electronic music labels Anjunabeats, Anjunadeep and Anjunachill, as well as our label and distribution services.
Involved Live, the touring and events company responsible for a portfolio of international events, festivals, and all-night-long showcases, creating unforgettable experiences for fans globally.
Involved Publishing, a progressive independent music publisher, representing cutting-edge producers, writers and artists from around the world.
Involved Management is a boutique artist management company that is responsible for steering the careers of Above & Beyond, Lane 8, Le Youth and Dusky.
We offer careers, not just jobs, and our team embrace the entrepreneurial spirit, independent mindset and respectful culture we have created, building community and connection through music.
____________________________
Our Data Engineer is responsible for:
Analytics Dashboard Creation: Developing and optimising Tableau dashboards that provide clear, actionable insights to various teams, including Streaming & Promotions, Label Directors, and Publishing.
Data Pipeline Development: Designing, building, and maintaining efficient and scalable data pipelines to automate the collection, transformation, and delivery of data to and from various sources, including DSPs, FUGA Analytics, Google Analytics, Chartmetric, Curve, etc.
Database Management: Developing and maintaining the company’s database structure, ensuring data accuracy, security, and accessibility for analytics purposes.
Teaching: Providing support and training to ensure teams are making effective use of analytics tools and dashboards.
Tailoring : Collaborating with different departments to understand their data needs, and working creatively to provide tailored analytics solutions.
Building: Supporting the Head of Technology in building and maintaining cross-platform automations.
Innovation and Research: Staying up to date with the latest trends and technologies in data engineering and analytics, exploring new tools and methodologies that can enhance our data capabilities.
This list is not exhaustive – we may ask you to go beyond your job description on occasion, and we hope the role will change and develop with you.
____________________________
About you:
The ideal candidate for this role will likely have:
a solid foundation in Python and JavaScript, ideally with proficiency in other programming languages.
experience designing and implementing ETL pipelines, specifically using Apache Airflow (Astronomer).
hands-on experience with ETL frameworks, particularly dbt (data build tool).
SQL and various database management system skills.
a good understanding of different database types, designs, and data modelling systems.
experience with cloud platforms like AWS and GCP, including services such as BigQuery, RDS, and Athena.
familiarity with Tableau and project management tools like monday.com and Notion.
knowledge of APIs from music Digital Service Providers (e.g., Spotify, Apple Music).
previous experience at a record label, music distributor, or music publisher.
an understanding of the music industry
excellent analytical, problem-solving, and communication skills.
a proactive approach to learning, excitement about problem-solving, approaching new projects with an open mind.
strong accuracy and attention to detail.
good written and verbal communication skills, the ability to explain complex ideas using non-technical language.
the ability to prioritise and manage their time independently.
____________________________
What we offer:
A competitive salary (£50-60k pro rata)
Participation in our Profit Share Scheme
20 days annual leave
A benefits package to support your wellbeing, including access to local gyms and fitness classes, and subscription to health apps including Calm, Headspace and Strava
A collection of enhanced family policies to support your family life
The opportunity to attend a variety of live events
Cycle to work scheme
Season ticket loans
A lively, collaborative office environment, and a flexible hybrid working policy
Paid time off to volunteer with our local charitable initiatives
Applications
Closing date for applications is 21 November 2025, although we may close applications earlier.
If you need more information before applying, email us at people@anjunabeats.com.
We are committed to inclusion, and encourage applications from anyone with relevant experience and skills. If you require any adjustments throughout the application process to meet your needs and help you perform at your best, please let us know.
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
09/09/2024
Contractor
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
08/12/2025
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Software Development Engineer - Services About this role We are seeking a Senior Software Engineer who can walk in the shoes of our users, communicate & collaborate with teams in Business, Technology and Operations, bringing a passion for using software and technology to create impactful solutions. To be successful in this role, you will have an understanding of the benefits of business processes automation to enable user efficiency, the importance of well-governed solution development, and how to balance these needs to produce easy-to-use software. You are able to seamlessly switch from deep diving users' needs and technical challenges, to discussing solutions and prioritisation. You're not afraid to question stakeholder expectations, using your fantastic influencing skills to drive consensus on requirements, bringing it all together into an achievable, impactful solution that creates business value. What you'll do Design, develop, test and maintain a range of internal facing software products and solutions that automate Business processes Work to achieve the goals and vision shared by Product Management and your team Leadership Be an advocate for governance, documentation and process, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Make recommendations to stakeholders and drive a consensus of agreement for your solutions. You'll also be great at keeping them in the loop Provide technical leadership and innovate within your team. What we're looking for A passion for software engineering and a track record of delivering solutions in an efficient and maintainable manner Exceptional programming skills and knowledge of building APIs using modern OO languages preferably Java, SOLID principles, SOA, HTTP and REST Demonstrable knowledge of creating architectural designs that meet the business need Proven experience in technical leadership, with a passion for mentoring and nurturing engineers You bring a user focussed mindset. An ability to capture process requirements in order to rapidly refine a solution You're able to effectively communicate and work together across engineering to maximise inner-sourcing opportunities and reduce waste Experience and knowledge in Cloud/AWS technologies. What you'll get to learn (any previous experience would be advantageous) Solving real world problems and being comfortable working in a complex regulated environment Gain the opportunity to become an expert in writing and optimising code with the power of AI code assistants (GitHub Copilot). Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this and you'll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve We love continuous learning and that's why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Pfizer UK Undergraduate Programme 2026/2027 Digital Transformation Undergraduate Global Regulatory Sciences (GRS) Worldwide Regulatory Operations (GRO) Regulatory Innovation, Data Governance and Excellence (RIDGE) Who can apply? Applicants must be completing a placement as part of a degree course at a UK University, either through Year in Industry/Industrial Placement or Gap Year. Please note that we will only consider candidates who have applied by completing the Pfizer Placement Application Form. Candidates who do not complete and attach the application form will NOT be considered. You can download the Word version of the Application Form here: Undergraduate Vacancies Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. To learn more about this exciting opportunity, please see below Department Overview The Regulatory Innovation, Data Governance and Excellence (RIDGE) group sits within Pfizers Regulatory International Operations (RIO) under the Global Regulatory Sciences (GRS) division. RIDGE is dedicated to transforming culture, data, processes, and technology through a clear vision, strategy, and roadmap. Its mission is to accelerate digital health, place data at the heart of decision-making and innovation, and prepare for the future by empowering talent, fostering partnership, and celebrating success. Strategic aspects of the function: Innovation and Transformation: Trainees will be part of a team that spearheads strategic initiatives to drive organizational change and foster a culture of innovation. They will have the opportunity to lead projects as well as identify opportunities for improvement, implement transformative projects, and ensure the alignment of business processes with GRS and Pfizers long-term goals. Data-Centric Approach: The RIDGE group advocates for data centricity and uncurated data, identifying opportunities for digital transformations that speed up market access. Trainees will gain experience in developing expertise in data standards and data flow and co-developing underlying architecture to support these initiatives. Cross-Functional Partnership: Trainees will collaborate with cross-functional teams, including Information Management (IM) and Digital, to develop and execute innovative solutions that enhance efficiency, productivity, and competitiveness. This partnership provides a dynamic and stimulating work environment. Professional Development: Trainees will be mentored by experienced professionals and have opportunities to develop their skills in regulatory affairs, project management, and business analysis. They will be involved in defining, monitoring, and leading change projects that support submissions management and improve regulatory operations. What can I achieve and what will I be accountable for whilst completing a placement at Pfizer? Undergraduates will partner closely with the RIDGE team on a range of impactful projects. Four key initiatives currently underway, and continuing into 2025, offer a glimpse into the type of work you could be involved in and the valuable experience youll gain. Transformation Projects: The Veeva RIM project at Pfizer is a transformative initiative designed to revolutionise regulatory information management through Veevas cloud-based software. It aims to streamline processes, improve data accuracy, and enhance overall efficiency. For industrial trainees, this project offers a unique opportunity to gain hands-on experience in change management and communication. Youll work closely with cross-functional teams to support smooth transitions, drive adoption of new processes, and share updates. This dynamic environment provides valuable exposure to regulatory affairs, project management, and digital transformationan excellent platform for professional growth. A Digital Adoption Platform (DAP) is an innovative solution designed to enhance user adoption and optimize the utilization of enterprise applications. By integrating seamlessly with systems like Veeva RIM, a DAP provides automated in-app user guidance through interactive walkthroughs, step-by-step overlays, self-help menus, and contextual information. This not only improves user experience but also increases accuracy and efficiency. For industrial trainees, joining a team working on a DAP project offers the opportunity to be at the forefront of digital transformation, gain hands-on experience with cutting-edge technology, and contribute to projects that drive significant business impact. The "HA Correspondence" project at Pfizer leverages the power of ChatGPT to streamline and enhance the process of handling Health Authority (HA) communications. By integrating ChatGPT, the project aims to automate the generation of responses, ensuring accuracy and consistency while reducing the time required for manual drafting. This innovative approach not only improves efficiency but also allows regulatory professionals to focus on more strategic tasks. For industrial trainees, joining the "HA Correspondence" project offers a unique opportunity to work with cutting-edge AI technology, gain hands-on experience in regulatory affairs, and contribute to a project that has a significant impact on the regulatory landscape. The "Innovation Hub" is an exciting initiative designed to foster creativity and streamline the implementation of innovative ideas within the organization. Established in 2018, the Innovation Hub serves as a central point for employees to submit their ideas or opportunities, which are then reviewed by a dedicated team of project managers and developers. For industrial trainees, this project offers a unique opportunity to gain hands-on experience in project management, working closely with cross-functional teams to bring ideas to life. Trainees will be involved in every stage of the process, from initial idea formulation and business opportunity assessment to solution development and deployment. This dynamic environment not only enhances their project management skills but also provides valuable insights into the business operations and the impact of innovative solutions on the company's success. Other tasks will include: Project Management: Trainees will learn how to define, monitor, and lead change projects, manage timelines, resources, and deliverables, and ensure successful project completion. These skills are essential for managing projects in any industry. Data Governance and Analysis: Trainees will develop expertise in data standards, data flow, and data-centric decision-making. They will learn how to manage and analyse data effectively, which is crucial for roles in data science, analytics, and business intelligence. Cross-Functional Partnership: Working closely with teams from different departments, trainees will enhance their ability to work with and communicate effectively across functions. This skill is important for roles that require teamwork and coordination. Innovation and Change Management: Trainees will be involved in identifying opportunities for improvement and implementing transformative projects. They will gain experience in driving organizational change and fostering a culture of innovation, which is valuable for roles in business development and strategy. When can I start? Placements will start on 1st September 2026 and will run for 12 months. PERSON SPECIFICATION Completing placement as part of University Degree either through Year In Industry/Industrial Placement or Gap Year Influencing: Ability to support and operate seamlessly to influence colleagues across the organization and ensure delivery to time and quality driving highly complex projects to meet evolving business needs Communicator: Excellent verbal and written communication skills to effectively convey ideas and work with colleagues and associates within the organisation, across various cultures. Self-Management: Ability to work freely, prioritise tasks, and manage time efficiently. Problem Solving: Systematic thinking and creativity to identify opportunities and develop effective solutions. Project Management Skills: Experience or interest in managing projects, including planning, executing, and monitoring progress. Transformation and New Technologies: Passion for innovation and a keen interest in learning and applying new technologies. Change Agile: Adaptability and flexibility to thrive in a dynamic environment and embrace change. As a reminder. Who can apply? Applicants must be completing placement as part of a degree course at a UK University, either through Year in Industry/Industrial Placement or Gap Year. This position will close for applications on 4th January 2026. Please note that we only accept application forms. Please do not send over your CV or cover letter as they will not be considered. Please access the Word version of the Application Form here: Undergraduate Vacancies Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. Purpose Breakthroughs that change patients' lives At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives click apply for full job details
08/12/2025
Full time
Pfizer UK Undergraduate Programme 2026/2027 Digital Transformation Undergraduate Global Regulatory Sciences (GRS) Worldwide Regulatory Operations (GRO) Regulatory Innovation, Data Governance and Excellence (RIDGE) Who can apply? Applicants must be completing a placement as part of a degree course at a UK University, either through Year in Industry/Industrial Placement or Gap Year. Please note that we will only consider candidates who have applied by completing the Pfizer Placement Application Form. Candidates who do not complete and attach the application form will NOT be considered. You can download the Word version of the Application Form here: Undergraduate Vacancies Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. To learn more about this exciting opportunity, please see below Department Overview The Regulatory Innovation, Data Governance and Excellence (RIDGE) group sits within Pfizers Regulatory International Operations (RIO) under the Global Regulatory Sciences (GRS) division. RIDGE is dedicated to transforming culture, data, processes, and technology through a clear vision, strategy, and roadmap. Its mission is to accelerate digital health, place data at the heart of decision-making and innovation, and prepare for the future by empowering talent, fostering partnership, and celebrating success. Strategic aspects of the function: Innovation and Transformation: Trainees will be part of a team that spearheads strategic initiatives to drive organizational change and foster a culture of innovation. They will have the opportunity to lead projects as well as identify opportunities for improvement, implement transformative projects, and ensure the alignment of business processes with GRS and Pfizers long-term goals. Data-Centric Approach: The RIDGE group advocates for data centricity and uncurated data, identifying opportunities for digital transformations that speed up market access. Trainees will gain experience in developing expertise in data standards and data flow and co-developing underlying architecture to support these initiatives. Cross-Functional Partnership: Trainees will collaborate with cross-functional teams, including Information Management (IM) and Digital, to develop and execute innovative solutions that enhance efficiency, productivity, and competitiveness. This partnership provides a dynamic and stimulating work environment. Professional Development: Trainees will be mentored by experienced professionals and have opportunities to develop their skills in regulatory affairs, project management, and business analysis. They will be involved in defining, monitoring, and leading change projects that support submissions management and improve regulatory operations. What can I achieve and what will I be accountable for whilst completing a placement at Pfizer? Undergraduates will partner closely with the RIDGE team on a range of impactful projects. Four key initiatives currently underway, and continuing into 2025, offer a glimpse into the type of work you could be involved in and the valuable experience youll gain. Transformation Projects: The Veeva RIM project at Pfizer is a transformative initiative designed to revolutionise regulatory information management through Veevas cloud-based software. It aims to streamline processes, improve data accuracy, and enhance overall efficiency. For industrial trainees, this project offers a unique opportunity to gain hands-on experience in change management and communication. Youll work closely with cross-functional teams to support smooth transitions, drive adoption of new processes, and share updates. This dynamic environment provides valuable exposure to regulatory affairs, project management, and digital transformationan excellent platform for professional growth. A Digital Adoption Platform (DAP) is an innovative solution designed to enhance user adoption and optimize the utilization of enterprise applications. By integrating seamlessly with systems like Veeva RIM, a DAP provides automated in-app user guidance through interactive walkthroughs, step-by-step overlays, self-help menus, and contextual information. This not only improves user experience but also increases accuracy and efficiency. For industrial trainees, joining a team working on a DAP project offers the opportunity to be at the forefront of digital transformation, gain hands-on experience with cutting-edge technology, and contribute to projects that drive significant business impact. The "HA Correspondence" project at Pfizer leverages the power of ChatGPT to streamline and enhance the process of handling Health Authority (HA) communications. By integrating ChatGPT, the project aims to automate the generation of responses, ensuring accuracy and consistency while reducing the time required for manual drafting. This innovative approach not only improves efficiency but also allows regulatory professionals to focus on more strategic tasks. For industrial trainees, joining the "HA Correspondence" project offers a unique opportunity to work with cutting-edge AI technology, gain hands-on experience in regulatory affairs, and contribute to a project that has a significant impact on the regulatory landscape. The "Innovation Hub" is an exciting initiative designed to foster creativity and streamline the implementation of innovative ideas within the organization. Established in 2018, the Innovation Hub serves as a central point for employees to submit their ideas or opportunities, which are then reviewed by a dedicated team of project managers and developers. For industrial trainees, this project offers a unique opportunity to gain hands-on experience in project management, working closely with cross-functional teams to bring ideas to life. Trainees will be involved in every stage of the process, from initial idea formulation and business opportunity assessment to solution development and deployment. This dynamic environment not only enhances their project management skills but also provides valuable insights into the business operations and the impact of innovative solutions on the company's success. Other tasks will include: Project Management: Trainees will learn how to define, monitor, and lead change projects, manage timelines, resources, and deliverables, and ensure successful project completion. These skills are essential for managing projects in any industry. Data Governance and Analysis: Trainees will develop expertise in data standards, data flow, and data-centric decision-making. They will learn how to manage and analyse data effectively, which is crucial for roles in data science, analytics, and business intelligence. Cross-Functional Partnership: Working closely with teams from different departments, trainees will enhance their ability to work with and communicate effectively across functions. This skill is important for roles that require teamwork and coordination. Innovation and Change Management: Trainees will be involved in identifying opportunities for improvement and implementing transformative projects. They will gain experience in driving organizational change and fostering a culture of innovation, which is valuable for roles in business development and strategy. When can I start? Placements will start on 1st September 2026 and will run for 12 months. PERSON SPECIFICATION Completing placement as part of University Degree either through Year In Industry/Industrial Placement or Gap Year Influencing: Ability to support and operate seamlessly to influence colleagues across the organization and ensure delivery to time and quality driving highly complex projects to meet evolving business needs Communicator: Excellent verbal and written communication skills to effectively convey ideas and work with colleagues and associates within the organisation, across various cultures. Self-Management: Ability to work freely, prioritise tasks, and manage time efficiently. Problem Solving: Systematic thinking and creativity to identify opportunities and develop effective solutions. Project Management Skills: Experience or interest in managing projects, including planning, executing, and monitoring progress. Transformation and New Technologies: Passion for innovation and a keen interest in learning and applying new technologies. Change Agile: Adaptability and flexibility to thrive in a dynamic environment and embrace change. As a reminder. Who can apply? Applicants must be completing placement as part of a degree course at a UK University, either through Year in Industry/Industrial Placement or Gap Year. This position will close for applications on 4th January 2026. Please note that we only accept application forms. Please do not send over your CV or cover letter as they will not be considered. Please access the Word version of the Application Form here: Undergraduate Vacancies Pfizer UK and find instructions as to how to complete your application and more about eligibility criteria. Purpose Breakthroughs that change patients' lives At Pfizer we are apatient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives click apply for full job details
Our Growing Client based in South Manchester are looking to recruit a Business Analyst The roles purpose is to: Ensure all key business users have the information they need to make decisions. The reports are produced in a timely manner and are clear and concise. Leading strategic, cross departmental requirements , driving alignment and consensus among senior stakeholders, product owners, and technical teams. Manage the full requirements lifecycle end to end using MS Dynamics and Power BI, ensuring robust traceability, version control, and strict change management within delivery cycles Develop comprehensive business cases, impact assessments, and process models supporting operational teams Developing and maintaining data collection procedures Analysing complex data using software such as Microsoft Dynamics, Power BI, Excel and/or Microsoft Access Determining trends or changes in the data Producing accurate forecasts based on previous data samples Producing detailed reports that can also be readily understood Recommending areas for change or improvement, based on inferences made from the data Keeping up to date on industry-wide, national and international data trends related to the business KNOWLEDGE AND SKILLS REQUIRED Microsoft Dynamics Business Central Microsoft Power BI Microsoft Excel advanced user SAP Business Objects Excellent communication and interpretation skills Excellent numerical and analytical skills Knowledge of advanced statistical models, graphs and databases The ability to interpret data and offer recommendations based on that interpretation. The ideal person will be commercial and be able to produce and communicate reports. Experience in a Business Analyst role is essential. The role reports into the Finance Director, so any back experience in accountancy or working with the accounts function is desirable. The role is 2 days WFH and 3 days in the office and is based in Cheadle. You must be north-west based or have strong plans to move to the north-west. This is a retained role with our agency and all suitable candidates will be met on TEAMS by our agency.
07/12/2025
Full time
Our Growing Client based in South Manchester are looking to recruit a Business Analyst The roles purpose is to: Ensure all key business users have the information they need to make decisions. The reports are produced in a timely manner and are clear and concise. Leading strategic, cross departmental requirements , driving alignment and consensus among senior stakeholders, product owners, and technical teams. Manage the full requirements lifecycle end to end using MS Dynamics and Power BI, ensuring robust traceability, version control, and strict change management within delivery cycles Develop comprehensive business cases, impact assessments, and process models supporting operational teams Developing and maintaining data collection procedures Analysing complex data using software such as Microsoft Dynamics, Power BI, Excel and/or Microsoft Access Determining trends or changes in the data Producing accurate forecasts based on previous data samples Producing detailed reports that can also be readily understood Recommending areas for change or improvement, based on inferences made from the data Keeping up to date on industry-wide, national and international data trends related to the business KNOWLEDGE AND SKILLS REQUIRED Microsoft Dynamics Business Central Microsoft Power BI Microsoft Excel advanced user SAP Business Objects Excellent communication and interpretation skills Excellent numerical and analytical skills Knowledge of advanced statistical models, graphs and databases The ability to interpret data and offer recommendations based on that interpretation. The ideal person will be commercial and be able to produce and communicate reports. Experience in a Business Analyst role is essential. The role reports into the Finance Director, so any back experience in accountancy or working with the accounts function is desirable. The role is 2 days WFH and 3 days in the office and is based in Cheadle. You must be north-west based or have strong plans to move to the north-west. This is a retained role with our agency and all suitable candidates will be met on TEAMS by our agency.
Global Leading Technology Brand SaaS - Platform based Technology Services C# .NET Angular SQL Server AWS Woking Surrey or Leeds HQ/Hybrid Working £100,000 salary + £15k bonus (paid quarterly) + benefits package Our client a global technology leader is currently looking for a Hands on Software Development Manager to coordinate the delivery of Software Product Development by managing a programme of sprint teams responsible for key products. Develop and implement Strategy to maintain agile delivery of features and maintain output across all development teams resulting in continued rapid growth across all products. Reporting to the Development Leader and working closely with all levels of the business, this role will be responsible for:- Software Development Lifecycle: Manage all aspects of the SDLC to deliver Strategic objectives and maintain exceptional standard of software Management 70%, Coding 30% - C# .Net Leadership: Provide leadership and guidance to coach, motivate, and lead team of Software Engineers, Quality & Product professionals to ensure high performance across the team. Collaboration: work closely with Senior Stakeholders across the business to align goals and deliver the product vision People Growth: support team to enable personal and technical progression Continuous Improvement: spearhead improvement in process & practices to elevate Product Development Resource Allocation: provide support where needed for the projects that move the organisation forwards. Client Focus: Craft and implement development practices that meet client and business needs.
07/12/2025
Full time
Global Leading Technology Brand SaaS - Platform based Technology Services C# .NET Angular SQL Server AWS Woking Surrey or Leeds HQ/Hybrid Working £100,000 salary + £15k bonus (paid quarterly) + benefits package Our client a global technology leader is currently looking for a Hands on Software Development Manager to coordinate the delivery of Software Product Development by managing a programme of sprint teams responsible for key products. Develop and implement Strategy to maintain agile delivery of features and maintain output across all development teams resulting in continued rapid growth across all products. Reporting to the Development Leader and working closely with all levels of the business, this role will be responsible for:- Software Development Lifecycle: Manage all aspects of the SDLC to deliver Strategic objectives and maintain exceptional standard of software Management 70%, Coding 30% - C# .Net Leadership: Provide leadership and guidance to coach, motivate, and lead team of Software Engineers, Quality & Product professionals to ensure high performance across the team. Collaboration: work closely with Senior Stakeholders across the business to align goals and deliver the product vision People Growth: support team to enable personal and technical progression Continuous Improvement: spearhead improvement in process & practices to elevate Product Development Resource Allocation: provide support where needed for the projects that move the organisation forwards. Client Focus: Craft and implement development practices that meet client and business needs.
Senior Digital Trading Manager Location: Nottinghamshire (Hybrid Working) Salary: £55,000 - £65,000 + Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambition; continually evolving and investing in digital to become one of the most admired retail groups in the world. The Senior Digital Trading Manager will play a pivotal role in driving digital performance across the luxury division. Reporting to the Head of Digital Trading, you'll lead a talented team, own the trading strategy, and deliver commercial success through exceptional site performance, campaign planning, and conversion optimisation. This is a dynamic, fast-paced environment where you'll have the opportunity to shape trading strategy, build best practice, and influence senior stakeholders across multiple teams - including marketing, UX, and product. Key Responsibilities: Own the digital trading strategy across the luxury division, delivering on sales, profit, and growth targets. Lead, inspire, and develop a team of Digital Trading professionals. Deliver accurate forecasting, reporting, and insight to drive commercial performance. Manage and optimise the digital trading calendar, ensuring flawless execution of campaigns and promotions. Partner with marketing to align trading activity with digital channels, including SEO, PPC, and Paid Social. Use data and analytics to inform decision-making and continuously enhance the customer journey. Represent digital trading across the wider business, promoting collaboration and innovation. About You: 5+ years' experience in digital trading or eCommerce leadership, ideally within retail or consumer brands. Highly analytical, commercially focused, and confident working with trading data and KPIs. Experienced user of Google Analytics, Contentsquare, and Excel. A proven leader with strong communication and stakeholder management skills. Proactive, innovative, and adaptable - thrives in a fast-moving environment. This is an exciting opportunity for a Senior Digital Trading Manager to make a real impact within a large, ambitious UK retail group that's transforming the digital landscape. Apply now via Zachary Daniels Retail Recruitment to take your next fearless step in digital leadership. BBBH34833 JBRP1_UKTJ
07/12/2025
Full time
Senior Digital Trading Manager Location: Nottinghamshire (Hybrid Working) Salary: £55,000 - £65,000 + Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambition; continually evolving and investing in digital to become one of the most admired retail groups in the world. The Senior Digital Trading Manager will play a pivotal role in driving digital performance across the luxury division. Reporting to the Head of Digital Trading, you'll lead a talented team, own the trading strategy, and deliver commercial success through exceptional site performance, campaign planning, and conversion optimisation. This is a dynamic, fast-paced environment where you'll have the opportunity to shape trading strategy, build best practice, and influence senior stakeholders across multiple teams - including marketing, UX, and product. Key Responsibilities: Own the digital trading strategy across the luxury division, delivering on sales, profit, and growth targets. Lead, inspire, and develop a team of Digital Trading professionals. Deliver accurate forecasting, reporting, and insight to drive commercial performance. Manage and optimise the digital trading calendar, ensuring flawless execution of campaigns and promotions. Partner with marketing to align trading activity with digital channels, including SEO, PPC, and Paid Social. Use data and analytics to inform decision-making and continuously enhance the customer journey. Represent digital trading across the wider business, promoting collaboration and innovation. About You: 5+ years' experience in digital trading or eCommerce leadership, ideally within retail or consumer brands. Highly analytical, commercially focused, and confident working with trading data and KPIs. Experienced user of Google Analytics, Contentsquare, and Excel. A proven leader with strong communication and stakeholder management skills. Proactive, innovative, and adaptable - thrives in a fast-moving environment. This is an exciting opportunity for a Senior Digital Trading Manager to make a real impact within a large, ambitious UK retail group that's transforming the digital landscape. Apply now via Zachary Daniels Retail Recruitment to take your next fearless step in digital leadership. BBBH34833 JBRP1_UKTJ
Applications Engineer Location: Remote (with regular UK & Ireland travel) Salary: Up to £55,000 as package Benefits: 25days holiday (plus bank holidays 33days in total) Company Pension 6% of base salary (salary sacrifice scheme) Healthcare Medical cover Company related profit scheme Annual OR Bi-Annual bonuses (dependant on role and company) Modern working environment Friendly and welcoming team with approachable management Continued staff development Interesting and challenging work Working with leading UK & Irish precision engineering companies / customers Great comradery throughout the business from hands on Management PPE / Company uniform provided (if appropriate) IT equipment, workwear & tools provided Company car provided (BMW 330 PHEV nominal), company-funded excluding private mileage Lots of additional company incentives. Company Profile A specialist precision CNC machine tool manufacturer and UK & Ireland sales/support hub for advanced sliding-head and multi-axis mill-turn turning centres. The business has a long-established presence in British manufacturing, with two UK facilities supporting machine sales, applications engineering, service, spares, and customer training. Backed by a wider global group, the company continues to invest in next-generation mill-turn technology, automation-ready platforms, and specialist applications support. Demand is growing steadily across aerospace, medical, automotive, defence, energy, and high-precision subcontract machining - driving further expansion of the engineering team. This is an engineer-led environment where practical know-how is valued. Youll be trusted to take ownership, supported with high-level product training, and surrounded by colleagues who enjoy solving real machining challenges with customers. Job Profile As the successful Applications Engineer, you will be working alongside a friendly team of applications and service specialists, responsible for delivering high-quality CNC applications support, programming, prove-outs, demonstrations, and customer/dealer training on advanced sliding-head and fixed-head mill-turn lathes. The goal is simple: help customers and internal teams get the absolute best productivity, accuracy and reliability from these machines. You will come from a CNC mill-turn or sliding-head background, with strong, practical experience programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines. Because this role supports real production environments and turnkey delivery, you must be confident programming directly at the machine control, not purely offline. Duties: Provide on-site applications support to customers across the UK & Ireland, including machine set-up, prove-outs, cutting optimisation and operator training. Deliver technical and programming support to distribution partners, ensuring successful installations and ongoing performance of new and existing machine platforms. Run customer and partner machine demonstrations, setting up and programming machines for test or customer components, explaining processes clearly and professionally. Create, prove and refine machining methods and CNC programs that solve customers component and process challenges. Produce accurate and achievable cycle time studies, using full machine capability to maximise productivity. Support machine installations in showrooms and at customer sites, checking factory specifications and safe operation. Provide telephone/remote technical support on programming and application issues as required. Stay current with new machine developments, attending manufacturer training and helping develop internal/external training courses. Support exhibitions, open houses and in-house events where needed. You may be asked for perform other duties on occasion. Skills & Attributes: Excellent hands-on knowledge of programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines. Must have excellent knowledge of programming these machines on the controls at the machine. Strong metal-cutting knowledge: tooling selection, cutting data, work holding, and process optimisation. A practical problem-solver who enjoys improving cycle time, stability and part quality. Comfortable communicating with customers and training operators/engineers in a clear, supportive way. Able to work independently, manage travel, and always represent the business professionally. Full UK driving licence and willingness to travel regularly (with occasional overseas trips as experience develops). Education / Certificates: Apprenticeship or time-served background in CNC machining / precision engineering preferred. Formal CNC / manufacturing engineering qualifications beneficial but not essential if experience is strong. Hours of Work: Theoretical Monday to Friday, 37-hour week Usually based at either the Bushey (Watford) or Brierley Hill facilities, with regular customer-site work throughout the UK and Ireland Occasional trips to other territories supported by the business (typically for more experienced engineers) Flexibility required to meet customer needs and travel schedules Interested? If youre the kind of engineer who enjoys getting under the skin of complex mill-turn and sliding-head work, this is a role where your skill genuinely matters. Youll be joining a market-leading CNC specialist with top-tier technology, a growing customer base, and a culture that backs its engineers with proper training and respect. In return, youll have variety, autonomy, and strong earning potential through commission and bonuses, alongside a high-quality tools-and-car package. Youll work with some of the best precision manufacturers in the UK and Irelandhelping them push performance further every day. Bolt-On Personneland our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel. JBRP1_UKTJ
07/12/2025
Full time
Applications Engineer Location: Remote (with regular UK & Ireland travel) Salary: Up to £55,000 as package Benefits: 25days holiday (plus bank holidays 33days in total) Company Pension 6% of base salary (salary sacrifice scheme) Healthcare Medical cover Company related profit scheme Annual OR Bi-Annual bonuses (dependant on role and company) Modern working environment Friendly and welcoming team with approachable management Continued staff development Interesting and challenging work Working with leading UK & Irish precision engineering companies / customers Great comradery throughout the business from hands on Management PPE / Company uniform provided (if appropriate) IT equipment, workwear & tools provided Company car provided (BMW 330 PHEV nominal), company-funded excluding private mileage Lots of additional company incentives. Company Profile A specialist precision CNC machine tool manufacturer and UK & Ireland sales/support hub for advanced sliding-head and multi-axis mill-turn turning centres. The business has a long-established presence in British manufacturing, with two UK facilities supporting machine sales, applications engineering, service, spares, and customer training. Backed by a wider global group, the company continues to invest in next-generation mill-turn technology, automation-ready platforms, and specialist applications support. Demand is growing steadily across aerospace, medical, automotive, defence, energy, and high-precision subcontract machining - driving further expansion of the engineering team. This is an engineer-led environment where practical know-how is valued. Youll be trusted to take ownership, supported with high-level product training, and surrounded by colleagues who enjoy solving real machining challenges with customers. Job Profile As the successful Applications Engineer, you will be working alongside a friendly team of applications and service specialists, responsible for delivering high-quality CNC applications support, programming, prove-outs, demonstrations, and customer/dealer training on advanced sliding-head and fixed-head mill-turn lathes. The goal is simple: help customers and internal teams get the absolute best productivity, accuracy and reliability from these machines. You will come from a CNC mill-turn or sliding-head background, with strong, practical experience programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines. Because this role supports real production environments and turnkey delivery, you must be confident programming directly at the machine control, not purely offline. Duties: Provide on-site applications support to customers across the UK & Ireland, including machine set-up, prove-outs, cutting optimisation and operator training. Deliver technical and programming support to distribution partners, ensuring successful installations and ongoing performance of new and existing machine platforms. Run customer and partner machine demonstrations, setting up and programming machines for test or customer components, explaining processes clearly and professionally. Create, prove and refine machining methods and CNC programs that solve customers component and process challenges. Produce accurate and achievable cycle time studies, using full machine capability to maximise productivity. Support machine installations in showrooms and at customer sites, checking factory specifications and safe operation. Provide telephone/remote technical support on programming and application issues as required. Stay current with new machine developments, attending manufacturer training and helping develop internal/external training courses. Support exhibitions, open houses and in-house events where needed. You may be asked for perform other duties on occasion. Skills & Attributes: Excellent hands-on knowledge of programming, setting and operating CNC lathes with live/driven tooling (MillTurn) and/or CNC sliding-head machines. Must have excellent knowledge of programming these machines on the controls at the machine. Strong metal-cutting knowledge: tooling selection, cutting data, work holding, and process optimisation. A practical problem-solver who enjoys improving cycle time, stability and part quality. Comfortable communicating with customers and training operators/engineers in a clear, supportive way. Able to work independently, manage travel, and always represent the business professionally. Full UK driving licence and willingness to travel regularly (with occasional overseas trips as experience develops). Education / Certificates: Apprenticeship or time-served background in CNC machining / precision engineering preferred. Formal CNC / manufacturing engineering qualifications beneficial but not essential if experience is strong. Hours of Work: Theoretical Monday to Friday, 37-hour week Usually based at either the Bushey (Watford) or Brierley Hill facilities, with regular customer-site work throughout the UK and Ireland Occasional trips to other territories supported by the business (typically for more experienced engineers) Flexibility required to meet customer needs and travel schedules Interested? If youre the kind of engineer who enjoys getting under the skin of complex mill-turn and sliding-head work, this is a role where your skill genuinely matters. Youll be joining a market-leading CNC specialist with top-tier technology, a growing customer base, and a culture that backs its engineers with proper training and respect. In return, youll have variety, autonomy, and strong earning potential through commission and bonuses, alongside a high-quality tools-and-car package. Youll work with some of the best precision manufacturers in the UK and Irelandhelping them push performance further every day. Bolt-On Personneland our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel. JBRP1_UKTJ
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is undergoing major transformation and Marketing is central to that change. We're evolving fast, with a sharp focus on content, brand, product marketing, performance, website and CRO. We're building a joined-up, insight-driven marketing function that delivers measurable impact from powerful brand storytelling and high-converting content to optimised digital journeys and data-led performance. We're raising the bar, streamlining how we work, and unlocking new opportunities to grow, engage and convert, setting a new standard for marketing at HL. The Paid Search Manager is a key role at Hargreaves Lansdown, responsible for leading the strategy, execution, and optimisation of paid search campaigns. Reporting to the Senior Paid Media Manager, this role plays a critical part in driving customer acquisition, engagement, and ROI through effective use of paid search channels. The role requires a data-driven mindset, strong analytical skills, and a deep understanding of search engine marketing platforms. What you'll be doing Developing and implementing paid search strategies aligned with business objectives and marketing goals. Managing day-to-day operations of paid search campaigns across platforms such as Google Ads and Microsoft Advertising. Conducting keyword research, ad copy testing, bid management, and budget allocation to maximise campaign performance. Monitoring, analysing, and reporting on campaign performance, providing actionable insights and recommendations. Collaborating with internal stakeholders including analytics, content, and digital teams to ensure campaign alignment and effectiveness. Staying up to date with industry trends, platform updates, and best practices in paid search marketing. Working closely with the Senior Paid Media Manager in developing integrated media plans and cross-channel strategies. Ensuring compliance with regulatory requirements and brand guidelines in all paid search activities. Providing coaching and guidance and mentoring to team members and new hires. About you Strong expertise in paid search platforms including Google Ads and Microsoft Advertising. Proficiency in using analytics tools such as Google Analytics, Google Data Studio, and campaign management platforms. Excellent analytical and problem-solving skills with a data-driven approach. Strong communication and collaboration skills. Ability to manage multiple campaigns and priorities in a fast-paced environment. Proven experience in managing paid search campaigns, preferably in a regulated or financial services environment. Solid understanding of PPC strategies, keyword research, and conversion optimisation. Experience with A/B testing and performance analysis. Google Ads certification is a plus. Interview Process This will be a two stage process with task. Working schedule This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of two days in the office per week. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
07/12/2025
Full time
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is undergoing major transformation and Marketing is central to that change. We're evolving fast, with a sharp focus on content, brand, product marketing, performance, website and CRO. We're building a joined-up, insight-driven marketing function that delivers measurable impact from powerful brand storytelling and high-converting content to optimised digital journeys and data-led performance. We're raising the bar, streamlining how we work, and unlocking new opportunities to grow, engage and convert, setting a new standard for marketing at HL. The Paid Search Manager is a key role at Hargreaves Lansdown, responsible for leading the strategy, execution, and optimisation of paid search campaigns. Reporting to the Senior Paid Media Manager, this role plays a critical part in driving customer acquisition, engagement, and ROI through effective use of paid search channels. The role requires a data-driven mindset, strong analytical skills, and a deep understanding of search engine marketing platforms. What you'll be doing Developing and implementing paid search strategies aligned with business objectives and marketing goals. Managing day-to-day operations of paid search campaigns across platforms such as Google Ads and Microsoft Advertising. Conducting keyword research, ad copy testing, bid management, and budget allocation to maximise campaign performance. Monitoring, analysing, and reporting on campaign performance, providing actionable insights and recommendations. Collaborating with internal stakeholders including analytics, content, and digital teams to ensure campaign alignment and effectiveness. Staying up to date with industry trends, platform updates, and best practices in paid search marketing. Working closely with the Senior Paid Media Manager in developing integrated media plans and cross-channel strategies. Ensuring compliance with regulatory requirements and brand guidelines in all paid search activities. Providing coaching and guidance and mentoring to team members and new hires. About you Strong expertise in paid search platforms including Google Ads and Microsoft Advertising. Proficiency in using analytics tools such as Google Analytics, Google Data Studio, and campaign management platforms. Excellent analytical and problem-solving skills with a data-driven approach. Strong communication and collaboration skills. Ability to manage multiple campaigns and priorities in a fast-paced environment. Proven experience in managing paid search campaigns, preferably in a regulated or financial services environment. Solid understanding of PPC strategies, keyword research, and conversion optimisation. Experience with A/B testing and performance analysis. Google Ads certification is a plus. Interview Process This will be a two stage process with task. Working schedule This role is based in our Bristol head office (BS1 5HL) and we offer a hybrid working pattern, with a minimum of two days in the office per week. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. JBRP1_UKTJ
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
06/12/2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Business Development Executive Location: Winsford, Cheshire Contract: Permanent Full-Time I m working with a well-established industrial solutions provider looking for a Business Development Executive to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships and driving growth. The Role Identify and pursue new business opportunities to expand market presence. Build and maintain strong client relationships through proactive outreach. Conduct market research and stay ahead of industry trends. Deliver presentations and negotiate deals that make an impact. Collaborate with internal teams to enhance customer experience. What We re Looking For Ambitious, self-motivated individual with a passion for customer service. Proven experience in proactive B2B product sales. Excellent communication and negotiation skills. Strong organisational skills and ability to work independently. Full UK driving licence. What s on Offer Full product and industry training. Competitive benefits: pension, life insurance, health assessments. 25 days holiday + bank holidays. Free onsite parking. Hours: Monday Friday, 9:00 am 5:00 pm. If you re ready to take the next step in your career and join a company that values growth and innovation, get in touch today to discuss this exciting opportunity. (url removed) (phone number removed) INDCOM
06/12/2025
Full time
Business Development Executive Location: Winsford, Cheshire Contract: Permanent Full-Time I m working with a well-established industrial solutions provider looking for a Business Development Executive to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships and driving growth. The Role Identify and pursue new business opportunities to expand market presence. Build and maintain strong client relationships through proactive outreach. Conduct market research and stay ahead of industry trends. Deliver presentations and negotiate deals that make an impact. Collaborate with internal teams to enhance customer experience. What We re Looking For Ambitious, self-motivated individual with a passion for customer service. Proven experience in proactive B2B product sales. Excellent communication and negotiation skills. Strong organisational skills and ability to work independently. Full UK driving licence. What s on Offer Full product and industry training. Competitive benefits: pension, life insurance, health assessments. 25 days holiday + bank holidays. Free onsite parking. Hours: Monday Friday, 9:00 am 5:00 pm. If you re ready to take the next step in your career and join a company that values growth and innovation, get in touch today to discuss this exciting opportunity. (url removed) (phone number removed) INDCOM
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
06/12/2025
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
06/12/2025
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
05/12/2025
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
05/12/2025
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
We are hiring a Senior Delivery Project & Programme Manager to establish and champion delivery discipline across our client's AI Factory. This is a senior role for someone who brings structure, transparency and control to large transformation portfolios and knows how to keep complex organisations aligned and on track.This role works closely with the Multi-Tech Agents Engineering Manager, the Senior Product Manager for Enterprise Agents, Delivery Leads and the Group Head. Contract duration - 6 months (possiblity to extend further) Location - Waterside (UB7 0GB) Hybrid - 2-3 days onsite Pay - Flexible daily rate (inside IR35) Purpose of the Role The Senior Delivery Project & Programme Manager owns delivery governance across the AI Agents portfolio. You will define and enforce standards, drive high-quality reporting, manage risk and non-conformities, and provide the single source of truth on progress and value delivery. Your work ensures consistency, predictability and accountability across engineering teams building mission-critical agentic AI products. Key Responsibilities Delivery Tracking & Portfolio Visibility Maintain a clear portfolio-level view of progress across all squads, integrating delivery data into structured reporting and dashboards. Track sprint performance, commitments, dependencies and milestones, ensuring teams operate with transparency and discipline. Identify bottlenecks early and coordinate corrective action across engineering, product and partner teams. Stakeholder Communication & Leadership Reporting Produce concise, executive-ready reporting for senior leadership, including weekly progress packs, risk summaries and value-realisation updates. Ensure delivery stories are communicated consistently across OpCos, programme teams and central functions. Build cross-functional trust through clear, structured and timely communication. Standards, Governance & Quality Control Define, maintain and enforce delivery standards across documentation, Stage Gates, change control and production readiness. Ensure compliance with governance frameworks, including risk management processes, quality gates and audit requirements. Validate that each AI Agent product meets exit criteria before advancing to the next phase. Risk, Issue & Audit Management Own the consolidated risk and issue registers, ensuring all items have clear ownership, action plans and timelines. Run structured risk review cycles and escalate critical items to leadership with clear recommendations. Ensure audit findings, noncompliance and remediation actions are tracked to closure with clear accountability. Cross-Team Alignment Drive alignment across engineering, product, cyber, cloud and OpCo teams, ensuring everyone is operating to the same plan and cadence. Support delivery leads in applying best-practice methods consistently across squads. Maintain harmonised processes and shared delivery standards across the entire AI Factory. Continuous Improvement Identify opportunities to improve delivery methods, tooling, reporting and governance. Establish feedback loops with teams to refine playbooks, standards and operating rhythms. Lead structured process improvements that enhance predictability, velocity and quality. Training & Capability Building Provide ongoing coaching and training to deliver leads on tooling, standards and governance. Embed structured work methods, analytical decision-making and transparency into day-to-day operations. Develop templates, frameworks and repeatable delivery patterns for the AI Factory. Qualifications & Experience Experience in PMO, programme management or delivery leadership roles within technology or transformation environments. Demonstrated ability to run structured governance, reporting and decision processes at scale. Proven track record delivering complex IT or transformation programmes with high stakeholder complexity. Expertise in Agile delivery frameworks (Scrum, SAFe), sprint management and tooling such as Jira and Confluence. Experience coordinating multi-team or global organisations, managing dependencies and driving alignment. Strong analytical and reporting skills, able to distil complex delivery data into clear insights. Excellent communication and influencing skills, comfortable engaging senior stakeholders. A proactive, structured and detail-oriented mindset with a focus on value, transparency and accountability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
05/12/2025
Contractor
We are hiring a Senior Delivery Project & Programme Manager to establish and champion delivery discipline across our client's AI Factory. This is a senior role for someone who brings structure, transparency and control to large transformation portfolios and knows how to keep complex organisations aligned and on track.This role works closely with the Multi-Tech Agents Engineering Manager, the Senior Product Manager for Enterprise Agents, Delivery Leads and the Group Head. Contract duration - 6 months (possiblity to extend further) Location - Waterside (UB7 0GB) Hybrid - 2-3 days onsite Pay - Flexible daily rate (inside IR35) Purpose of the Role The Senior Delivery Project & Programme Manager owns delivery governance across the AI Agents portfolio. You will define and enforce standards, drive high-quality reporting, manage risk and non-conformities, and provide the single source of truth on progress and value delivery. Your work ensures consistency, predictability and accountability across engineering teams building mission-critical agentic AI products. Key Responsibilities Delivery Tracking & Portfolio Visibility Maintain a clear portfolio-level view of progress across all squads, integrating delivery data into structured reporting and dashboards. Track sprint performance, commitments, dependencies and milestones, ensuring teams operate with transparency and discipline. Identify bottlenecks early and coordinate corrective action across engineering, product and partner teams. Stakeholder Communication & Leadership Reporting Produce concise, executive-ready reporting for senior leadership, including weekly progress packs, risk summaries and value-realisation updates. Ensure delivery stories are communicated consistently across OpCos, programme teams and central functions. Build cross-functional trust through clear, structured and timely communication. Standards, Governance & Quality Control Define, maintain and enforce delivery standards across documentation, Stage Gates, change control and production readiness. Ensure compliance with governance frameworks, including risk management processes, quality gates and audit requirements. Validate that each AI Agent product meets exit criteria before advancing to the next phase. Risk, Issue & Audit Management Own the consolidated risk and issue registers, ensuring all items have clear ownership, action plans and timelines. Run structured risk review cycles and escalate critical items to leadership with clear recommendations. Ensure audit findings, noncompliance and remediation actions are tracked to closure with clear accountability. Cross-Team Alignment Drive alignment across engineering, product, cyber, cloud and OpCo teams, ensuring everyone is operating to the same plan and cadence. Support delivery leads in applying best-practice methods consistently across squads. Maintain harmonised processes and shared delivery standards across the entire AI Factory. Continuous Improvement Identify opportunities to improve delivery methods, tooling, reporting and governance. Establish feedback loops with teams to refine playbooks, standards and operating rhythms. Lead structured process improvements that enhance predictability, velocity and quality. Training & Capability Building Provide ongoing coaching and training to deliver leads on tooling, standards and governance. Embed structured work methods, analytical decision-making and transparency into day-to-day operations. Develop templates, frameworks and repeatable delivery patterns for the AI Factory. Qualifications & Experience Experience in PMO, programme management or delivery leadership roles within technology or transformation environments. Demonstrated ability to run structured governance, reporting and decision processes at scale. Proven track record delivering complex IT or transformation programmes with high stakeholder complexity. Expertise in Agile delivery frameworks (Scrum, SAFe), sprint management and tooling such as Jira and Confluence. Experience coordinating multi-team or global organisations, managing dependencies and driving alignment. Strong analytical and reporting skills, able to distil complex delivery data into clear insights. Excellent communication and influencing skills, comfortable engaging senior stakeholders. A proactive, structured and detail-oriented mindset with a focus on value, transparency and accountability. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
05/12/2025
Full time
Senior Business Development Manager - Fire Location: London Salary: 35,000 - 45,000 + Commission + Benefits Role Overview We are seeking a dynamic, ambitious, and self-motivated Senior Business Development Manager to join our growing team! This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will play a pivotal role in driving sales and overseeing business development within the fire compliance and service contracts sector - covering fire safety systems, maintenance, and compliance solutions. Key Responsibilities Sales & Business Development Actively pursue new business opportunities to expand our fire safety maintenance and service contract portfolio. Identify, target, and convert prospects into long-term clients using your industry expertise. Build and manage a robust pipeline through proactive outreach - including cold calls, networking, and attending industry events. Manage the full sales cycle from initial contact through to contract negotiation and closure. Client Relationship Management Build and maintain strong, long-term relationships with clients, ensuring satisfaction and repeat business. Act as the main point of contact for all fire compliance queries and service advice. Identify opportunities for upselling and cross-selling to maximize client value. Service Offering Expertise Demonstrate detailed knowledge of fire safety services - including fire alarms, extinguishers, passive fire protection, and full compliance packages. Educate clients on fire compliance requirements, helping them achieve legal and safety standards. Stay current on industry regulations, trends, and best practices. Target Achievement & Performance Consistently meet and exceed sales targets and KPIs. Collaborate with management to align on sales strategy and performance goals. Monitor and report on progress, adapting tactics to ensure success. Collaboration & Teamwork Work closely with operations, service, and compliance teams to ensure seamless delivery of client projects. Share insights and best practices with colleagues to support team success. Participate in regular meetings to contribute to overall business growth. Contract Management & Compliance Oversee preparation, negotiation, and renewal of service contracts. Ensure all documentation meets company policies, industry regulations, and legal requirements. Maintain accurate sales and client records in the CRM system. Continuous Professional Development Engage in ongoing training to deepen knowledge of fire safety standards, products, and technologies. Represent the company at relevant seminars and industry events. About You Proven track record in B2B sales, ideally within the fire safety, facilities management, or building compliance sector. Strong understanding of fire compliance and related services. Excellent communication, negotiation, and relationship-building skills. Self-starter with the ability to work autonomously and as part of a team. Results-driven mindset with a focus on exceeding targets. Why Join Us? Competitive salary with uncapped commission structure. Opportunities for career progression in a rapidly expanding business. Supportive, collaborative work environment. Ongoing training and development to help you stay ahead in the industry. About Marble Talent As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Application Specialist - Billingham / Hybrid £38,000 - £48,000 + Excellent benefits and Bonus opportunities This profitable and growing business require two Application Specialists, who will be responsible for understanding requirements and designing solutions as well as implementation, testing, training, and post-go-live support for a range of software products. As an Application Consultant, the business will look to you to help shape and improve future services and software alongside their pre-sales and R&D teams. You will have a proven track record of working with customers, understanding their needs and translating these into improved products. You will be joining a supportive and collaborative team environment and be given the opportunity to make a meaningful impact in a growing organisation.For this role, the team work in the office from Monday to Wednesday, with Thursday and Friday working from home. Responsibilities: Product Implementation & Delivery R&D and Product Support Customer Support and Relationship Management Pre-Sales and Solution Design Key Requirements: Application Support / Consultancy Proven product and software implementation skills Knowledge of Supply Chain processes Understanding of data structures, databases, and ETL processes. SQL Server, Excel Strong analytical skills. Excellent presentation skills and the ability to train users on systems Excellent communication and documentation skills. Package: Life assurance, pension contributions, Healthcare and wellbeing, Retail Discounts, Cycle 2 Work and many more. Clear development plan. The company have an excellent reputation within their sector and have shown consistent growth over the past few years. You will be joining a small but growing Application Specialist team, that promotes a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process will require two stages and potentially a technical exercise.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Contact - Millie EllisErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Application Specialist, Technical Consultant, Implementation Consultant, Product Specialist - Newcastle, North Shields, South Shields, Hebburn, Middlesbrough, Durham, Stockton-on-Tees, Gateshead, Sunderland, Hartlepool, Cramlington, Northeast, Darlington, York, Ripon, Thirsk
05/12/2025
Full time
Application Specialist - Billingham / Hybrid £38,000 - £48,000 + Excellent benefits and Bonus opportunities This profitable and growing business require two Application Specialists, who will be responsible for understanding requirements and designing solutions as well as implementation, testing, training, and post-go-live support for a range of software products. As an Application Consultant, the business will look to you to help shape and improve future services and software alongside their pre-sales and R&D teams. You will have a proven track record of working with customers, understanding their needs and translating these into improved products. You will be joining a supportive and collaborative team environment and be given the opportunity to make a meaningful impact in a growing organisation.For this role, the team work in the office from Monday to Wednesday, with Thursday and Friday working from home. Responsibilities: Product Implementation & Delivery R&D and Product Support Customer Support and Relationship Management Pre-Sales and Solution Design Key Requirements: Application Support / Consultancy Proven product and software implementation skills Knowledge of Supply Chain processes Understanding of data structures, databases, and ETL processes. SQL Server, Excel Strong analytical skills. Excellent presentation skills and the ability to train users on systems Excellent communication and documentation skills. Package: Life assurance, pension contributions, Healthcare and wellbeing, Retail Discounts, Cycle 2 Work and many more. Clear development plan. The company have an excellent reputation within their sector and have shown consistent growth over the past few years. You will be joining a small but growing Application Specialist team, that promotes a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The process will require two stages and potentially a technical exercise.If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Contact - Millie EllisErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Application Specialist, Technical Consultant, Implementation Consultant, Product Specialist - Newcastle, North Shields, South Shields, Hebburn, Middlesbrough, Durham, Stockton-on-Tees, Gateshead, Sunderland, Hartlepool, Cramlington, Northeast, Darlington, York, Ripon, Thirsk
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We've been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas' Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.Having completed our recent multi-year digital transformation, we're now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA's, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure's engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we'd love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You'll start with an introductory call with one of our Talent Partners. This is a 'get to know you session' and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What's in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure's success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We'll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn't be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We're a proud supporter of the ABI's 'Make Flexible Work' campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
05/12/2025
Full time
Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We've been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas' Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do.Having completed our recent multi-year digital transformation, we're now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. We are currently recruiting for Technical Leads to sit within one of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative working with Product Owners, Developers, QA's, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy backlog and working to Agile practices. Work with our Architects and Principal Engineers on new tech choices and architecture evolution. Always looking at ways to Improve engineering practices in the squad including code quality, testing and CI/CD. Be a senior part of esure's engineering community. Strive to actively share technical expertise with the team and champion / drive tech change wider than your squad. What we'd love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve great things. A Java technical expert! Our Tech Lead roles are a good blend of people management and strategy and hands on development (Spring Boot experience is key). Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. Experience in design and development of distributed, scalable, and highly available systems with a customer centric approach. An advocate of different agile methodologies: Scrum, Kanban, TDD, BDD, continuous delivery. The Interview Process (subject to change): You'll start with an introductory call with one of our Talent Partners. This is a 'get to know you session' and for you to explore the position in more detail. 1st stage: 1 hour interview with our Head of Technology 2nd stage: 1 hour interview with 2 of our Technical Leads. This will involve a technical task and technical interview questions. 3rd Stage: 30-minute meeting with members of one of our Agile Squad. This will be a Product Owner and a Delivery Manager. Final stage: a final meeting with our Head of Technology and our Chief Technology Officer. What's in it for you?: Competitive salary that reflects your skills, experience and potential. Discretionary bonus scheme that recognises your hard work and contributions to esure's success. 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday. Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances. Company funded private medical insurance for qualifying colleagues. Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members. We'll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources. Driving good in the world couldn't be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities. Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues. We're a proud supporter of the ABI's 'Make Flexible Work' campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
05/12/2025
Full time
The Vacancy The role of the IT Infrastructure Services Manager is to manage the IT Infrastructure Services team and to ensure the firm's diverse technical operations are managed effectively. The services include, but are not limited to hardware, software, networking and network security in both physical and virtual environments. The main objective is to ensure all services and systems are resilient, secure and always available to our colleagues with maximum availability. This role reports directly to the Head of IT Cloud & Infrastructure, has direct reports and will also need to work closely with other technical and project teams. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. A bit about the role Developing, plan, build and optimize IT Infrastructure in accordance with Industry standards and compliance policies such as ISO 27001 and Cyber Essentials Plus. Manage data centres and network service providers to comply with security/compliance policies. Manage Azure Subscriptions, and planning ensuring billing closely monitored Maintain accurate and up-to-date inventory of hardware and software assets, ensuring these are under support and licenced. Continuously assess and remediate vulnerabilities in the IT infrastructure to minimize the window of opportunity for attackers. Manage and cultivate high-performing teams across Cloud & Platform, Modern User Workspace and IT-Networking, investing the time to ensure efficient team utilisation and productivity. Reporting on all projects within the infrastructure team highlighting risk, budget discrepancies and successes. Monitor and report on IT system availability and application performance against metrics and performance standards. Liaising with team members to ensure that problem management is completed effectively and in conjunction with the Problem Manager. Create, manage and ensure Infrastructure budgets are adhered to and expenditure is optimised and reduced with a particular focus on SaaS and cloud service costs Create and maintain accurate documentation in relation to the infrastructure, in particular the WAN and LAN design, firewall configuration, and any specific application design and configuration Manage IT vendors, ensuring adherence to agreed KPIs and SLAs, and escalate issues as necessary. Contribute to the drive of automation and continuous improvement of services and support, and maximizing value of existing tools and technologies Ensuring server templates and images follow best-practice and adhere to security baselines Ensure regular service delivery meetings are held, act as a key escalation point within the firm and feed into contract negotiation for renewed and enhanced services A bit about you The ideal candidate will have a proven background in information technology and will possess the following skills and experience: Minimum of five years' experience of managing IT Systems and IT Technicians, ideally managing remote teams across multiple locations Extensive experience in managing complex IT infrastructures, including LAN, WAN, and cloud-based networks Extensive knowledge of core IT services such as servers and networking, backup and recovery, security solutions, applications and end user computing Extensive practical experience of Windows Server and Azure AD, M365, Exchange, and VMWare vSphere/ESX. Citrix experience would be an advantage Experience of working within an ITIL framework, ideally certified at a minimum or ITIL Foundation Version 3 Experience of security and governance frameworks Experience of coaching and developing a team or other colleagues Proven experience of managing complex technical projects Previous experience in creating and delivering technical roadmaps Strong leadership and management skills, including experience managing remote teams Excellent communication skills and the ability to work collaboratively with stakeholders, vendors, and team members. Ability and willingness to travel as required ensuring project success Highly focused attention to detail. Flexible and adaptable
