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Deputy Shift Leader Service Desk Support Engineer
Prolinx
14/05/2026
Full time
Deputy Shift Leader Service Desk Support Engineer We are seeking a proactive, customer focused and dedicated Deputy Shift Leader Service Desk Support Engineer to support the Shift Leader in overseeing the daily operations of our Service Desk providing 24/7/365 support for end users. The successful candidate will play a key role in leading the service desk team during their assigned shifts, ensuring that all technical support requests are handled efficiently, and maintaining high levels of customer satisfaction. This role requires a strong understanding of IT support processes, excellent leadership skills, and the ability to handle complex technical problems in a fast paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Salary: 35K - 40K depending on skills & experience. Key Accountabilities / Responsibilities Team Leadership & Supervision Assist the Shift Leader in managing and coordinating the activities of the service desk team during the shift and deputises in their absence. Ensure team members follow procedures, manage their tickets effectively, and adhere to established service level agreements (SLAs). Serve as the point of escalation for more complex or high priority incidents when the Shift Leader is unavailable. Help monitor and guide team performance, ensuring that support requests are handled promptly and accurately. Service Desk Operations Serve as the primary point of contact for all IT related inquiries and incidents from end users via phone, email or ticketing system. Ensure that all incidents are appropriately categorised, prioritised and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Perform quality assurance checks on support tickets to ensure thoroughness and accuracy. Develop and maintain knowledge base articles to aid in the resolution of recurring issues and improve team efficiency. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure by Design Principles. Communication & Reporting Maintain effective communication with end-users, ensuring that they are kept informed of the status of their incidents and requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting team performance, common issues, and any incidents of note. Continuous Improvement Proactively identify areas for process improvement and recommend solutions to enhance service delivery. Continuously enhance technical knowledge and stay up to date with the latest industry trends and technologies. Participate in training and development opportunities to improve technical skills and knowledge. Skills, Knowledge and Experience Experience Proven experience in IT support, technical support or helpdesk roles, ideally within an MSP environment. Prior experience in a leadership or supervisory capacity within an IT environment is preferred. Technical Skills Familiarity with relevant engineering tools, programming languages or technologies. Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (Teams, SharePoint). Strong desire to learn and develop technical skills. Hands on experience with tools like ServiceNow, Jira Service Management, or similar ITSM Platforms. Leadership & Communication Skills Strong leadership and team management skills, with the ability to motivate and guide a diverse team. Strong verbal and written communication skills, with the ability to convey technical information to non technical users. Ability to handle high pressure situations and manage competing priorities effectively. Ability to work independently and as a team in a fast paced environment. Strong problem solving skills and the ability to troubleshoot hardware and software issues effectively. Strong customer service orientation with a focus on providing timely and effective support. To demonstrate and work in line with the core values of Prolinx which will be taken into consideration for any reward and recognition processes for this role (i.e., performance management). Compliance with Company Policies, Procedures and Rules A condition of Employment as an Employee shall be, at all times, to comply with all Policies, Procedures and Rules of the Company, which include, but are not limited to: the Prolinx Integrated Management System (IMS) Manual, Prolinx Information Security Management System (ISMS) Manual and includes all Policies, Procedures and Rules specified in the Company's Employee Handbook. Equal Opportunities Prolinx does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. The Job Holder will understand the regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them, relying on their knowledge or on their ability to recognise that they will need specialist support. The Job Holder will actively support at all times company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information. This includes the Security requirements of our customers.
Lead Infrastructure Engineer
Sopra Steria Hemel Hempstead, Hertfordshire
13/05/2026
Full time
Are you a Lead Infrastructure Engineer ready to take ownership of a high-performing infrastructure team delivering secure, mission-critical services? Sopra Steria is delivering a major greenfield programme for the Defence sector, building and integrating infrastructure and applications within highly secure environments. This is a rare opportunity to lead technical delivery on a nationally significant programme where the work you do has real purpose, scale, and impact. We are looking for an experienced Lead Infrastructure Engineer to oversee the day-to-day technical operations of the Windows infrastructure team, reporting to the Head of Operating Systems. You will combine hands-on technical expertise with people leadership, helping to shape team capability, improve service quality, and ensure the successful delivery of infrastructure services and project outcomes. This role would suit someone with strong Wintel and VMware experience, ideally gained within Defence, MoD, government, or similarly secure and regulated environments. This role is full time on site in the Hertfordshire area. What you will be doing: Lead, manage, and mentor the Windows infrastructure team, building capability and developing a strong SME structure. Oversee day-to-day technical operations, ensuring services are delivered in line with SLAs, governance, and security requirements. Support project delivery across solution design, estimation, detailed design, implementation, and service transition. Provide technical leadership across Wintel, VMware, virtualisation, messaging, file and print, thin client, and core infrastructure services. Work closely with architects, solution designers, project managers, and stakeholders to validate solutions, provide recommendations, and report progress. Maintain high-quality technical documentation, operational procedures, and governance artefacts to support consistent delivery. What you will bring: Strong experience leading infrastructure teams within complex enterprise or secure environments. Expert knowledge of Wintel infrastructure technologies, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and core platform services. Hands-on experience with VMware, virtualisation, hardware, messaging, file and print, and thin client environments. Proven experience supporting infrastructure projects from design and estimation through to implementation and operational handover. Strong service management experience, including working to demanding SLAs, governance, compliance, and change control processes. Ability to lead, mentor, and influence technical teams while building trusted relationships with stakeholders. It would be great if you had: Experience working in Defence, MoD, government, or other highly regulated environments. PRINCE2, PMI, ITIL, Microsoft, VMware, or other relevant technical certifications. Experience contributing to pre-sales, bids, technical assurance, or service improvement activity. Exposure to automation, monitoring, backup, storage, or wider infrastructure tooling. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Hertfordshire Security Clearance Level: Eligible for Developed Vetting (DV) Internal Recruiter: Josh Salary: Competitive, based on experience Benefits: £5,400 car allowance, 3% cash fund, 25 days annual leave with the option to buy additional days, health cash plan, life assurance, pension Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.
Head of IT Architecture
Randstad Technologies Recruitment Watford, Hertfordshire
13/05/2026
Full time
Head of IT Architecture Location: Near Watford / NW London (Hybrid) Salary: upto 120k + Car Allowance + Bonus The Role Working for a premier global project development and construction firm, this is a pivotal appointment within the IT Leadership Team. As Head of IT Architecture, you will move beyond high-level design to become a genuine driver of business value, ensuring the digital strategy is backed by a robust, modern foundational platform. This role is about more than just technical oversight; it is about leading a culture of technological advancement. You will be responsible for the end-to-end architecture lifecycle - from governance and roadmapping to the delivery of critical integration and automation services managed via external partners. Key Accountabilities Sit as a core member of the IT leadership group, aligning all architectural roadmaps with long-term commercial goals. Full accountability for Enterprise and Solution Architecture, ensuring frameworks and "ways of working" are fit for purpose. Act as the catalyst for digital change, specifically overseeing the adoption of automated processes and seamless system integrations. Navigate a complex, global matrix organization, building trust with senior business leaders and executive stakeholders. Oversee the performance of external service providers delivering integration and automation services. Lead, mentor, and develop a multidisciplinary team, handling workforce planning and succession with a focus on high performance. What We're Looking For We require a seasoned architect who has successfully transitioned into a "leader of leaders" position. You should possess: Extensive experience in IT Strategy and Architecture within large-scale, complex environments. Proven ability to manage other managers and influence at the Board/Executive level. A firm grip on architectural best practices and experience in process redesign and organisational change. A strong understanding of modern integration and automation tools, plus the ability to evaluate emerging technologies. Comfortable with cost management and delivering measurable business outcomes through technology. The Package Performance Bonus (discretionary) Car Allowance Private Medical healthcare Location: Near Watford / NW London (Hybrid) Salary: upto 120k + Car Allowance + Bonus If this sounds like you, please send CVs to (url removed) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Head of Architecture & Security
Computappoint
13/05/2026
Full time
Permanent position London (Victoria) - 5 days per week onsite p to £120,000 Head of Architecture and Security London (Victoria) Up to £120,000 Full-time, office-based We are looking for a technically credible, delivery-focused Head of Architecture and Security to join a Group ICT function operating across multiple European businesses. This is a senior leadership role combining genuine enterprise architecture authority with practical security ownership and hands-on delivery oversight - not a theoretical or governance-only position. Reporting to the Group IT Director and line managing the Technical Engineering Manager, you will set architecture direction across a hybrid estate, own application integration architecture across the Group, drive M365 and End User Computing strategy, and make proportionate security decisions that enable the business rather than block it. The organisation values pace, pragmatism, and outcomes. This is a role for someone who turns ambiguous problems into clear options and drives decisions through to delivered results. What you'll do Establish and maintain clear architecture views across the Group's hybrid environment - on-premise infrastructure, Azure cloud, Microsoft 365, identity, and security - that are genuinely useful to both engineers and senior business stakeholders. Own the Group's application integration architecture: set integration standards, understand how systems across the businesses connect and exchange data, and challenge approaches that are inconsistent, fragile, or undocumented. Convert ambiguous business and technical problems into workable solution designs with clear options, trade-offs, and recommendations. Set strategic direction for Microsoft 365 and End User Computing, ensuring the platform's capabilities are understood and exploited before new technology is proposed. Own security strategy and risk-based decision-making for the ICT function, embedding security pragmatically across architecture, delivery, and operations. Drive delivery pace by simplifying decision-making, removing blockers, and creating clear, executable plans that teams can act upon. Line manage the Technical Engineering Manager, setting expectations, reviewing performance, and developing their leadership capability. Represent the ICT function confidently with senior business stakeholders, vendors, and in technical governance discussions. What we're looking for Demonstrable enterprise architecture capability: experience producing architecture views, setting coherent direction across a hybrid estate, and making pragmatic design choices about cloud migration and on-premise retention. Formal certification such as TOGAF is valued but not required. Application integration architecture experience: evidence of setting integration standards, understanding APIs and data exchange patterns, and challenging development teams on how systems connect. Strong strategic depth across Microsoft 365 and identity: tenant-level governance, Conditional Access, device posture, identity governance, and data protection. Security strategy and risk-based decision-making: a proven ability to own proportionate security decisions across infrastructure, cloud, identity, and operations in a commercially aware way. Broad infrastructure credibility: sufficient understanding of on-premise infrastructure - Servers, storage, networking, virtualisation, and resilience - to challenge engineering proposals and set direction. Azure cloud architecture understanding, including hybrid integration, governance, and migration sequencing. Leadership through influence, not hands-on execution: clear evidence of setting direction, coaching teams, and delivering results through others. Experience managing senior technical staff, setting expectations, and holding direct reports accountable for delivery and team outcomes. Clear, effective communication: the ability to explain complex topics simply and produce artefacts - diagrams, design documents, decision records - that people actually use. A delivery-focused mindset: someone who turns problems into decisions and outcomes quickly, drives momentum, and holds teams to timelines. Senior presence and interpersonal skills: confident operating at a senior level, professional and sociable, comfortable engaging across technical and business functions. Desirable Interest in and awareness of practical AI and automation adoption within ICT functions. Experience in regulated financial services environments. Experience operating across multiple European jurisdictions. The role in brief Reports to: Group IT Director Direct reports: Technical Engineering Manager Location: Victoria, London - office-based, five days per week Salary: Up to £120,000 Contract: Full-time, permanent If you are a senior architecture and security leader who combines technical credibility with clear communication and a genuine drive for delivery, we would be pleased to hear from you. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
SC Cleared Data Architect - SAS (Legacy & Viya)
fortice Telford, Shropshire
13/05/2026
Contractor
Data Architect - SAS (Legacy & Viya) Clearance Required: Current HMRC SC Duration: 6 months Location: Telford - 2 days on site IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a SC Cleared Data Architect to join them on a major government project that's based in Telford, 2 days per week. Job Description: Own the architecture and technical design of SAS-based solutions across Legacy SAS and SAS Viya environments Provide design assurance and governance for SAS services, ensuring alignment with data platform and enterprise architecture standards Support and guide teams consuming data warehouse sources (on prem and/or cloud) from SAS Define and document integration patterns between data warehouses and SAS platforms Advise on migration, coexistence and modernisation strategies between Legacy SAS and Viya Act as the technical authority for SAS-related decisions, risks and trade-offs Collaborate with data engineers, platform teams and vendors to resolve complex issues Ensure solutions consider security, performance, scalability and data quality Essential Skills & Experience Strong experience as a SAS Architect or Senior SAS Technical Lead Hands-on architectural experience with Legacy SAS (Base SAS, SAS Grid, SAS 9.x) Proven experience integrating SAS with enterprise data warehouses Experience working in regulated or large-scale enterprise environments Desirable Experience Experience supporting or designing modernisation journeys from Legacy SAS to Viya SAS Viya (cloud or containerised environments) Exposure to cloud platforms Familiarity with data lake/lakehouse patterns alongside traditional warehouses Experience working in multi-supplier or federated delivery models
SAS Technical Architect - Viya
fortice Telford, Shropshire
13/05/2026
Contractor
SAS Technical Architect - Viya Clearance Required: Current HMRC SC Duration: 6 months Location: Telford - 2 days on site IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a SAS Technical Architect to join them on a major government project that's based in Telford. We are seeking an experienced SAS Technical Architect to lead the design and delivery of enterprise-scale analytics solutions using the SAS toolset, with a strong focus on SAS Viya 4 architecture. The role will be responsible for defining end-to-end technical architecture, supporting migration from Legacy SAS platforms, and ensuring alignment with enterprise cloud and data strategies. This role is critical to supporting large-scale transformation programmes involving migration of SAS 9.4/Viya 3.5 estates to Viya 4 platforms. Key Responsibilities Architecture & Design Define and own the end-to-end SAS architecture, ensuring alignment with programme and enterprise strategy. Design scalable, secure, and high-performing SAS Viya 4 solutions across cloud environments (AWS/Azure). Lead architecture reviews, governance gates, and design approvals. SAS Viya 4 Platform Architect and implement SAS Viya 4 environments, including: o CAS (Cloud Analytic Services) o SAS Studio, Visual Analytics, and Model Studio Define deployment patterns using containerised environments (Kubernetes) for Viya 4. Ensure alignment with platform strategies (eg DPS/Minerva). Migration & Transformation Lead migration of SAS 9.4/Viya 3.5 workloads to Viya 4, including: o Data integration flows o Analytical models and reporting o Configuration and scheduling Define migration approach covering: o Code migration and refactoring o Data validation and reconciliation o Performance optimisation Support transformation of Legacy solutions to modern, cloud-native patterns. Technical Leadership Provide technical leadership to data engineers, developers, and testers. Support design for: o CI/CD integration o DevOps practices o Automation and deployment pipelines Collaborate with architects, engineering teams, and SMEs across suppliers. Governance & Stakeholder Management Present solutions to senior stakeholders (client and internal). Ensure compliance with: o Security and data governance standards o Cloud architecture principles Support commercial and delivery teams with estimation and solutioning. Key Skills & Experience Essential Strong experience in SAS architecture and technical design Proven delivery experience with SAS Viya 4 platforms Deep knowledge of SAS toolset, including: o SAS DI/Data Integration o SAS Visual Analytics o SAS Studio/Enterprise Guide Experience designing cloud-based SAS solutions (AWS/Azure) Experience with Kubernetes/containerised deployments for Viya 4 Experience delivering large-scale migration programmes Desirable Knowledge of CI/CD pipelines and DevOps practices Experience integrating SAS with: o Airflow or alternative schedulers o Data platforms (eg Snowflake, Databricks) Understanding of data security and access models Experience in public sector/regulated environments (eg HMRC) Qualifications Degree in Computer Science, Engineering, or related discipline (or equivalent experience) SAS certifications (Viya/Advanced Analytics) preferred Key Behaviours Strong stakeholder engagement and influencing skills Ability to operate at both strategic architecture level and hands-on design Analytical mindset with a focus on quality and delivery Collaborative approach across multi-supplier environments Typical Deliverables Architecture design documents (HLD/LLD) SAS Viya 4 deployment and configuration designs Migration strategies and runbooks Governance artefacts and technical assurance inputs Reporting Line Typically reports to Programme/Delivery Architect or Engagement Manager Works closely with: o Technical Architects o Data Engineers o Platform/Cloud teams o Client architecture teams Context (HMRC/SAS Programmes) Migration of Legacy SAS estates to Viya 4 cloud platforms is a key focus Solutions align to enterprise platforms such as Minerva/DPS Requires collaboration across Capgemini, HMRC, and other suppliers
Head of Digital Products & Delivery
NANDOS
13/05/2026
Full time
Closing Date: 25th May 2026 About the role: Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers. Role Purpose The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services. Reporting to the Tech Director, this role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets. Managing a high performing team. the Head of Digital Products & Delivery will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities. You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando's with their product-led, agile and internationally scalable team. Key Responsibilities: • Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation. • As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives. • Support the Technology Director in representing Technology at the Leadership Team. • Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities. • Balance user, operational, commercial and technical needs in shaping portfolio direction. • Ensure demonstrable value release into the business. • Full accountability for the price-performance of digital products and the return on investment of their delivery. • Drive clear articulation of technology value to the wider business. • Lead the strategic planning of tech products, systems and services - establishing a forward-looking, multi-year view. • Continuously assess portfolio health, prioritisation and commercial impact. • Maintain accountability for roadmap delivery across multiple teams and domains. • Remove systemic blockers and manage enterprise-level risk. • Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors. • Ensure scalable, secure and resilient product architecture in partnership with engineering leadership. • Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI. • Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally. • Ensure global scalability is considered in portfolio decisions. • Stay ahead of industry trends, emerging technologies and innovation. • Evolve and enhance the product operating model including structure, roles, governance and communities. • Drive capability development across the product discipline. • Line manage, coach and grow Product Managers and Delivery Leads. • Lead recruitment strategy, team mobilisation and succession planning. • Shape and strengthen product career pathways. • Partner with senior business stakeholders to align roadmaps to business outcomes and co-own value delivery. • Foster strong cross-functional collaboration across Tech and the wider business. • Surface, articulate and evidence the value added by technology. • Play a leading role in shaping Tech culture and supporting broader business transformation. The candidate should possess / be: • Enterprise-level Product Strategy • Portfolio & Value Management • Commercial & Financial Acumen • Strong understanding of Technology Fundamentals • Scaled Agile & Modern Product Delivery • Service Management & Product Support Models • Vendor & Third-Party Management • Data & Insight-led Decision Making • Organisational Design & Capability Building • Senior Stakeholder Influence • People Leadership & Coaching Experience: • 10+ years in senior product, technology or delivery leadership roles • 5+ years leading and developing senior managers • Experience leading large, complex and business-critical technology portfolios • Proven experience in organisations undergoing digital transformation • Experience delivering products/services across multiple markets desirable • Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms) advantageous but not essential. Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we're actually a people-first, chicken-second kind of place.
Senior Infrastructure Engineer
NANDOS
13/05/2026
Contractor
(Contract) - Outside IR35 Contract Length: 6 months Location: Hybrid or Remote Closing Date: 29 May 2026 Overview We are supporting Nando's on a key infrastructure transformation programme focused on isolating legacy data centre environments and transitioning to modern, cloud-managed platforms. This role will be instrumental in identifying and removing dependencies on on-premise services, reconfiguring endpoints, and ensuring a smooth transition to modern identity and device management solutions. Key Responsibilities Analyse and remove application dependencies on legacy on-prem services (e.g. Active Directory, file shares, legacy authentication, VPN reliance) Support the isolation of Data Centre and Core Server environments Reconfigure endpoints (laptops, desktops, servers, and mobile devices) via MDM platforms such as Intune Remove or remediate legacy configurations including GPOs, login scripts, certificates, VPN profiles, and authentication methods Execute configuration changes using PowerShell, MDM, and automation tooling Uninstall legacy applications and validate compatibility with target environments Identify and resolve undocumented or hidden dependencies ahead of service decommissioning Collaborate with product and infrastructure teams to validate decommissioning readiness Ensure endpoints and services are successfully transitioned to cloud-managed environments and modern identity providers Core Skills (Priority Order) Experience with Okta (exposure to OAG desirable) Strong knowledge of Microsoft 365, particularly Intune and Azure Advanced PowerShell scripting and automation experience Good understanding of networking fundamentals Working knowledge of SQL Experience Required Proven experience delivering infrastructure transformation or migration programmes Strong background in modern endpoint management and cloud identity integration Experience removing legacy enterprise dependencies and supporting decommissioning activities Ability to work independently within a contract environment Summary This is an opportunity to contribute to a significant modernisation initiative at Nando's, working across legacy decommissioning and cloud adoption. The role offers a good balance of hands-on technical work and strategic impact within a well-defined programme. Heart and soul. Passion and personality. You may know us as the home of PERi-PERi goodness, but we're actually a people-first, chicken-second kind of place.