168 jobs found

Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.

Description At Engine by Starling we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, and is the technology that was built to power Starling. Engine was formed as a separate business in early 2024. Starling has seen exceptional growth and success, largely due to how we built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped Starling achieve success. We draw upon our experience as knowledgeable bankers, and best in class technologists, to become the chosen option for these banks and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager, but as a guide we would like to see you in an office at least once or twice per week. About Engineering at Engine by Starling Platform engineering is something we are passionate about. We pride ourselves on delivering software in a reliable, scalable, reusable and maintainable manner. Our platform is expanding and with that brings new challenges to how we deliver our SaaS. All engineers are responsible for owning features from inception, through deployment, to running in production. Using a first principles approach, we aim to break down problems and implement solutions across every stage of that lifecycle. As an Engineer at Engine, you'll be helping to build, scale and deploy our first in class cloud native banking platform to multiple cloud providers and regions globally. You will be encouraged to get involved in all areas of our platform. We value a multi-discipline approach to engineering and a culture that supports that. Some of the disciplines you will be exposed to include: Globally deployed cloud architectures Toolchain development Build and deployment systems Observability and reliability Runtime orchestration; Control and data planes SaaS API management and security Core java platform We do not expect you to have experience in all of the above - we're looking for curious individuals who like to work across multiple disciplines and see this as an opportunity to grow and learn about other areas. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech . Requirements We're looking for an experienced Senior or Staff Infrastructure Engineer to join the Infrastructure team. You will be the technical lead of projects critical to the success of the business, and optionally be line manager of other members of the team. You will drive the team toward finding clean and simple yet scalable solutions to technical problems. The ideal candidate will have Experience architecting, delivering and maintaining multiple complex AWS based infrastructure projects from design through to production Experience with a range of AWS services and have up to date knowledge about how they interact with each other A firm understanding of security concepts such as (M)TLS, secrets management, encryption, RBAC, etc Experience of service oriented architecture with containers, distributed systems and immutable infrastructure Been a key contributor to the remediation of production impacting incidents An understanding of how to design systems and processes that can meet future scaling requirements Contributed to achieving security and compliance certification with standards such as ISO270001, SOC2 and PCI-DSS Experience in reviewing code submitted by others, and changes proposed for release to production Worked in a zero-production-access environment and be an advocate for orchestrating all change through automation Experience writing Infrastructure as Code, particularly Terraform, and automation using a scripting language such as Go Passion about building observable and reliable systems that impact the wider engineering organisation Ability to communicate clearly in a manner that is accessible to technical and non-technical Engine colleagues, and occasionally to clients You will Take on responsibility for delivering large, complex and impactful projects covering multiple engineering domains Work with stakeholders to design hybrid-cloud systems - we use AWS and also co-locate Payment HSMs in physical data centres around the world Ensure the performance and reliability of cloud environments whilst being conscious of costs Be a champion of Engine's standards and procedures throughout the rest of Technology Share knowledge with colleagues by writing technical documentation and leading training sessions Have a passion for learning new technologies, and keep up to date with industry trends Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. You can find out more about our culture, mission and hiring on our shiny new Engineering Careers Page

We are seeking a highly experienced and strategic senior leader to oversee our Cyber Engineering, Identity & Access Management (IAM), and Data Loss Prevention (DLP) functions. This role will be responsible for driving the design, delivery, and governance of enterprise-wide security engineering solutions, while ensuring secure, scalable, and resilient identity and data protection services. The ideal candidate will combine deep technical expertise with strong leadership skills to shape the future of cybersecurity, identity, and data protection within the organization. This position is designated as a Senior Management Function (SMF) under the Financial Conduct Authority regime, carrying personal accountability for compliance, operational resilience, and security effectiveness. The Role: Strategic Leadership Define and execute the global strategy for Cyber Engineering, IAM, and DLP in alignment with the enterprise security and technology roadmap. Serve as a trusted advisor to the CISO, CIO, and executive leadership on emerging threats, secure architecture, identity, and data protection. Establish metrics and reporting to demonstrate effectiveness, risk reduction, and compliance with regulatory requirements (e.g., National Institute of Standards Cyber Security Framework (NIST CSF), Digital Operations Resilience Act (DORA), New Tork State Department of Financial Services (NYDFS), Sarbanes-Oxyley (SOX), and the Financia Conduct Authority(FCA). Cyber Engineering Oversight Lead engineering teams responsible for core security platforms, including endpoint protection, cloud security, network defense, vulnerability management, and DevSecOps integrations. Build and mature a comprehensive vulnerability management program, including continuous scanning, risk-based prioritization, remediation tracking, and Board-level reporting. Drive innovation by embedding security into cloud, hybrid, and modern application architectures ("Secure by Design" principles). Ensure the adoption of automation, orchestration, and advanced analytics to improve detection, response, and resiliency. Identity & Access Management Own enterprise-wide IAM strategy, including workforce and customer identity, privileged access management (PAM), identity governance and administration (IGA), and multi-factor authentication (MFA). Lead initiatives to modernize and integrate IAM platforms to support cloud adoption, Zero Trust, and frictionless user experiences. Partner with business and technology leaders to enable secure digital transformation through robust identity services. Data Loss Prevention (DLP) Advance a comprehensive Data Loss Prevention program to safeguard sensitive information across endpoints, cloud, email, and collaboration platforms. Establish enterprise-wide policies and controls to prevent unauthorized data exfiltration, insider threats, and regulatory breaches. Implement monitoring, classification, and enforcement mechanisms that balance data protection with business enablement. Partner with business, compliance, and data governance teams to align DLP strategy with General Data Protection Regulation, Financial Conduct Authority, Prudential Regulation Authority, Sarbanes-Oxley, and other global data protection requirements. Provide executive and Board-level reporting on data protection risks, incidents, and mitigation efforts. Governance, Risk & Compliance Ensure IAM, DLP, and security engineering practices meet regulatory, audit, and policy requirements. Define and maintain standards for identity lifecycle, access controls, data handling, and information protection. Oversee risk assessments and remediation programs tied to IAM, DLP, and security engineering platforms. Senior Management Function (FCA Responsibilities) As an FCA-designated Senior Management Function (SMF) role, the position carries individual accountability under the Senior Managers & Certification Regime (SM&CR). Specific responsibilities include: Personal accountability for ensuring cyber, IAM, and DLP controls are effective, proportionate, and aligned with FCA expectations for operational resilience and financial sector stability. Maintaining robust governance, oversight, and risk management frameworks for engineering, identity, and data protection, ensuring risks are identified, escalated, and remediated in line with FCA and PRA requirements. Demonstrating reasonable steps have been taken to oversee outsourced arrangements, third-party providers, and cloud services related to IAM, DLP, and cyber platforms. Ensuring Board and regulators receive timely, accurate, and complete information on cyber, identity, and data protection risks, vulnerabilities, and remediation activities. Acting as the point of accountability for operational resilience in cyber engineering, IAM, and DLP, supporting FCA requirements around impact tolerance, scenario testing, and response planning. Requirements: Progressive experience in cybersecurity, with extensive experience in leadership roles across IAM, cyber engineering, and/or data protection. Proven track record of leading global security programs at scale in complex, regulated environments (financial services strongly preferred). Expertise in IAM technologies (SailPoint, Okta, Azure AD, CyberArk, Ping Identity), DLP platforms (Symantec, Microsoft Purview, Forcepoint, Digital Guardian), and security engineering tools (EDR, CSPM, SIEM, SOAR, vulnerability management). Strong knowledge of Zero Trust, data protection regulations (GDPR, FCA, PRA), cloud-native security, and DevSecOps practices. Exceptional leadership, communication, and stakeholder engagement skills, with the ability to influence at Board and executive levels. Relevant certifications (CISSP, CISM, CCSP, CIPP/E, SABSA, or equivalent) preferred. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email your recruiter.

Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability. The business is now recruiting a PLM & Operational Technology Manager to support and develop the systems underpinning R&D, Engineering, Procurement, Production and Quality. This position offers a genuine progression path into the future Head of PLM & OT role, making it an ideal opportunity for an ambitious PLM, OT or Digital Manufacturing professional ready for the next step. A Head of PLM & OT role is being recruited in parallel. This position provides a development route into that senior level for the right candidate. About the Opportunity As the PLM & OT Manager, you will work at the intersection of R&D, Engineering, Procurement, Production, Quality and IT. You will contribute to the evolution of PLM, MES and OT platforms, supporting roadmap development, process alignment and multi site system integration. You will help different functional teams work more effectively by improving data flow, strengthening processes and ensuring digital systems reflect real operational needs.This position is ideal for someone who enjoys cross functional collaboration and wants broader influence, strategic exposure and the opportunity to grow into a senior leadership role. What You Will Support and Develop Contributing to PLM and Operational Technology strategy alongside senior IT, Engineering and Operations leaders Supporting PLM platform improvements used by R&D, Engineering, Procurement and Quality teams Working with Production and Operations teams on MES, SCADA and wider OT enhancements Supporting integration projects that connect PLM, ERP and MES for better data flow and operational alignment Collaborating with multiple stakeholders to understand requirements, prioritise system improvements and deliver cohesive solutions Helping guide and develop the PLM and OT team with support from senior leadership What You Bring You do not need prior Head of function experience. The right mindset and foundational skills are more important. Experience with PLM tools such as Siemens Teamcenter, PTC Windchill or Dassault 3DEXPERIENCE Exposure to MES and OT platforms including Siemens Opcenter, Rockwell FactoryTalk, AVEVA or Ignition Understanding of how engineering, product development or manufacturing systems interact Ability to work with diverse stakeholders and communicate technical concepts clearly Strong analytical skills with desire for progression and leadership development A degree in Engineering, IT or related field is preferred Why This Role Is an Excellent Step Up Clear progression pathway toward Head of PLM & OT Opportunity to influence multi site digital evolution High degree of cross functional collaboration Exposure to strategic planning and leadership experience Work in a global engineering led organisation with significant digital investment Ready to Step Up? If you are ready to play a key role in shaping modern digital manufacturing systems and grow toward future leadership, apply now for the PLM & Operational Technology Manager role. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit

The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)

Intapp Applications Analyst A fantastic opportunity has arisen for an Intapp Applications Analyst/Application Support Analyst to join a London based global law firm on a permanent basis. Intapp Applications Analyst Summary: Under the direct supervision of the Senior Manager, Enterprise Applications, the Senior Applications Engineer acts as the IT owner of several applications and platforms owned by the firm's New Business Intake and Conflicts. These include Intapp Conflicts, Intake, Walls, Terms, and related systems and tools. Intapp Applications Analyst Key Responsibilities: * IT owner of all applications and systems supporting the risk and compliance activities of the firm, in particular, Intapp Conflicts, Intake, Walls, and Terms. * Lead efforts to plan and migrate our existing on premise instance of the Intapp platform to the cloud. Identify new capabilities that can further support the business and present recommendations; * Be able to speak the language of the conflicts and intake team in order to perform analysis of processes, application features and configurations, end user questions, etc; channels. Intapp Applications Analyst Attributes/Skills: * Expertise in an Application Support role in a law firm is essential * Proven expertise working with Intapp Conflicts, Intake, Walls, and Terms experience and equivalent working with risk and compliance solutions required * Ability to work with SQL Server, SQL development/queries, and reporting tools * Must have experience of supporting, troubleshooting and configuring business applications (cloud-based and on-prem) Intapp Applications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Senior Backend Engineer (Application & AI Orchestration) Overview We are seeking a deeply technical and security-minded Senior Backend Engineer to join a newly-founded, high-impact AI joint venture. Backed by five of the world's leading telecommunications giants, our mission is to restore trust in global voice communication. Our mission is to restore trust in voice communication by building a network-native intelligence layer to stop fraud and create a new category of secure, AI-powered user experiences. We are a Phase 2 company, meaning we are building the foundational engineering team that will define our culture and our success. This role is the Core Logic Owner for our flagship AI experience: the Personal Welcome Manager. While our Security Shield product leverages unique, pre-call telco data to provide sub-500ms trust indicators, the Welcome Manager is our AI innovation showcase and primary monetization driver. This product features an AI agent that screens unknown callers as they ring, provides a live transcript, and allows for mid-call user intervention. As the Senior Backend Engineer for Application & AI Orchestration, your central challenge will be solving the cumulative latency puzzle. You will be singularly responsible for orchestrating a best-in-class, buy, don't build AI stack (STT - LLM - TTS) to deliver a seamless, natural, and responsive voice-to-voice (V2V) experience, targeting a sub-1000ms latency from the moment a caller stops speaking to the moment our AI begins its response. You won't just be integrating APIs; you will be architecting the Real Time, high-throughput nervous system of our core AI product. Key ResponsibilitiesAI Orchestration & Core Logic Own the end-to-end Back End architecture for the Personal Welcome Manager, our flagship conversational AI product. Design, build, and optimize the core AI orchestration pipeline (STT - LLM - TTS) to meet our 1000ms V2V latency target. Serve as the technical lead for our "Buy, Don't Build" AI strategy, integrating, managing, and evaluating third-party AI services from providers like Vapi, Deepgram, and Cartesia. Implement the core application logic for all Welcome Manager features, including intent-capture, post-call summarization with entity extraction, and error handling. API & Application Development Design, build, and scale the mission-critical, high-availability RESTful APIs that serve our mobile clients (Android-first). Architect and manage the Real Time streaming data flows (audio and text) required for the live transcription feature, utilizing technologies like WebSocket. Implement the Back End logic for user-facing features, such as mid-call intervention (allowing a user to accept a call during pre-screening). System Architecture & Quality Collaborate on the design of our cloud-native, microservices-based architecture to ensure all application services are scalable, resilient, and cost-efficient. Work with the Platform & Security engineer to ensure all services adhere to our mandatory Zero Trust security architecture and protect sensitive user data. Implement comprehensive monitoring, logging, and alerting for the entire AI pipeline, with a focus on our key latency (V2V), quality, and cost metrics. Cross-functional Collaboration Partner closely with the Senior Android Engineers to define robust API contracts and ensure a seamless, low-latency experience for the live transcript and mid-call intervention features. Collaborate with the Senior Backend Engineer (Telco Integration) to consume and orchestrate the proprietary network signals that power our Security Shield. Work with the Product Manager and UX/UI Designer to translate complex product requirements and the 1000ms UX flow into a concrete technical reality. Collaborate with the DevOps Engineer on CI/CD pipelines, Kubernetes-based service deployment, and infrastructure scaling. Required QualificationsEducation & Experience Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. 7+ years of hands-on experience in Back End development, building and maintaining high-availability, high-throughput systems in production. Technical & Backend Skills Expert-level proficiency and at least 5 years of production experience with Go (Golang) . This role is centered on Go, and we require deep experience with its concurrency patterns and performance tuning. Strong, proven experience designing, building, and scaling high-availability RESTful APIs for mobile or web clients. Deep experience with distributed systems, microservices architecture, and event-driven patterns. Demonstrated experience with Real Time applications and data streaming technologies (eg, WebSockets, gRPC, Kafka). Experience integrating third-party AI/ML APIs (eg, LLMs, STT/TTS, or other complex services) into production systems. Experience with containerization (Docker, Kubernetes) and deploying/managing services on a major cloud platform (AWS, GCP, or Azure). This is a permanent position with hybrid working of two days a week in the central London office and the rest WFH. The salary is very much Dependent on experience with a guide between £110k-£140K basic + package.

Senior Backend Engineer (Golang) Overview We are seeking a deeply technical and security-minded Senior Backend Engineer to join a newly-founded, high-impact AI joint venture. Backed by five of the world's leading telecommunications giants, our mission is to restore trust in global voice communication. Our mission is to restore trust in voice communication by building a network-native intelligence layer to stop fraud and create a new category of secure, AI-powered user experiences. We are a Phase 2 company, meaning we are building the foundational engineering team that will define our culture and our success. This role is the Core Logic Owner for our flagship AI experience: the Personal Welcome Manager. While our Security Shield product leverages unique, pre-call telco data to provide sub-500ms trust indicators, the Welcome Manager is our AI innovation showcase and primary monetization driver. This product features an AI agent that screens unknown callers as they ring, provides a live transcript, and allows for mid-call user intervention. As the Senior Backend Engineer for Application & AI Orchestration, your central challenge will be solving the cumulative latency puzzle. You will be singularly responsible for orchestrating a best-in-class, buy, don't build AI stack (STT LLM TTS) to deliver a seamless, natural, and responsive voice-to-voice (V2V) experience, targeting a sub-1000ms latency from the moment a caller stops speaking to the moment our AI begins its response. You won't just be integrating APIs; you will be architecting the Real Time, high-throughput nervous system of our core AI product. Key Responsibilities AI Orchestration & Core Logic Own the end-to-end Back End architecture for the Personal Welcome Manager, our flagship conversational AI product. Design, build, and optimize the core AI orchestration pipeline (STT - LLM - TTS) to meet our 1000ms V2V latency target. Serve as the technical lead for our "Buy, Don't Build" AI strategy, integrating, managing, and evaluating third-party AI services from providers like Vapi, Deepgram, and Cartesia. Implement the core application logic for all Welcome Manager features, including intent-capture, post-call summarization with entity extraction, and error handling. API & Application Development Design, build, and scale the mission-critical, high-availability RESTful APIs that serve our mobile clients (Android-first). Architect and manage the Real Time streaming data flows (audio and text) required for the live transcription feature, utilizing technologies like WebSocket. Implement the Back End logic for user-facing features, such as mid-call intervention (allowing a user to accept a call during pre-screening). System Architecture & Quality Collaborate on the design of our cloud-native, microservices-based architecture to ensure all application services are scalable, resilient, and cost-efficient. Work with the Platform & Security engineer to ensure all services adhere to our mandatory Zero Trust security architecture and protect sensitive user data. Implement comprehensive monitoring, logging, and alerting for the entire AI pipeline, with a focus on our key latency (V2V), quality, and cost metrics. Cross-functional Collaboration Partner closely with the Senior Android Engineers to define robust API contracts and ensure a seamless, low-latency experience for the live transcript and mid-call intervention features. Collaborate with the Senior Backend Engineer (Telco Integration) to consume and orchestrate the proprietary network signals that power our Security Shield. Work with the Product Manager and UX/UI Designer to translate complex product requirements and the 1000ms UX flow into a concrete technical reality. Collaborate with the DevOps Engineer on CI/CD pipelines, Kubernetes-based service deployment, and infrastructure scaling. Required Qualifications Education & Experience Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. 7+ years of hands-on experience in Back End development, building and maintaining high-availability, high-throughput systems in production. Technical & Backend Skills Expert-level proficiency and at least 5 years of production experience with C++ OR Go (Golang) . Strong, proven experience designing, building, and scaling high-availability RESTful APIs for mobile or web clients. Deep experience with distributed systems, microservices architecture, and event-driven patterns. Demonstrated experience with Real Time applications and data streaming technologies (eg, WebSockets, gRPC, Kafka). Experience integrating third-party AI/ML APIs (eg, LLMs, STT/TTS, or other complex services) into production systems. Experience with containerization (Docker, Kubernetes) and deploying/managing services on a major cloud platform (AWS, GCP, or Azure). This is a permanent position with hybrid working of two days a week in the central London office and the rest WFH. The salary is very much dependent on experience with a guide between £130k-£160K basic + package. Seniority Level Director Industry Telecommunications Information Services Technology, Information and Media Employment Type Full-time Job Functions Information Technology Skills REST

Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability. The business is now recruiting a PLM & Operational Technology Manager to support and develop the systems underpinning R&D, Engineering, Procurement, Production and Quality. This position offers a genuine progression path into the future Head of PLM & OT role, making it an ideal opportunity for an ambitious PLM, OT or Digital Manufacturing professional ready for the next step. A Head of PLM & OT role is being recruited in parallel. This position provides a development route into that senior level for the right candidate. About the Opportunity As the PLM & OT Manager, you will work at the intersection of R&D, Engineering, Procurement, Production, Quality and IT. You will contribute to the evolution of PLM, MES and OT platforms, supporting roadmap development, process alignment and multi site system integration. You will help different functional teams work more effectively by improving data flow, strengthening processes and ensuring digital systems reflect real operational needs. This position is ideal for someone who enjoys cross functional collaboration and wants broader influence, strategic exposure and the opportunity to grow into a senior leadership role. What You Will Support and Develop Contributing to PLM and Operational Technology strategy alongside senior IT, Engineering and Operations leaders Supporting PLM platform improvements used by R&D, Engineering, Procurement and Quality teams Working with Production and Operations teams on MES, SCADA and wider OT enhancements Supporting integration projects that connect PLM, ERP and MES for better data flow and operational alignment Collaborating with multiple stakeholders to understand requirements, prioritise system improvements and deliver cohesive solutions Helping guide and develop the PLM and OT team with support from senior leadership What You Bring You do not need prior Head of function experience. The right mindset and foundational skills are more important. Experience with PLM tools such as Siemens Teamcenter, PTC Windchill or Dassault 3DEXPERIENCE Exposure to MES and OT platforms including Siemens Opcenter, Rockwell FactoryTalk, AVEVA or Ignition Understanding of how engineering, product development or manufacturing systems interact Ability to work with diverse stakeholders and communicate technical concepts clearly Strong analytical skills with desire for progression and leadership development A degree in Engineering, IT or related field is preferred Why This Role Is an Excellent Step Up Clear progression pathway toward Head of PLM & OT Opportunity to influence multi site digital evolution High degree of cross functional collaboration Exposure to strategic planning and leadership experience Work in a global engineering led organisation with significant digital investment Ready to Step Up? If you are ready to play a key role in shaping modern digital manufacturing systems and grow toward future leadership, apply now for the PLM & Operational Technology Manager role. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Test Manager Salary: competitive depending upon experience + benefits Where the job is based: Hybrid (home-based & with occasional working at Kerv Digital office as and when required and / or a requirement to attend client site when required to meet project needs) Kerv Digital UK Office: UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Current Security Clearance or immediate eligibility to achieve Security Clearance is required for this role Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: You are passionate about quality and achieving great outcomes for our customers. Working with our UK & India based teams, you will develop project test plans and strategies tailored to project and client requirements and processes, ensure they are executed to the highest quality, plan and support test phases, and quality assure the output of multiple test and delivery teams. You are someone who is an authority on testing - being able to talk broadly and in detail about all types of testing types, test phases, test techniques or tooling, knowing when to apply them, how and for what purpose in the context of a specific project. You ll be able to speak to colleagues and clients to educate or allow them to participate in or support QA activities and team members and to gain approvals of strategies and approaches where required. You thrive working as part of a collaborative team, are proactive in nature and embrace getting involved in the hands-on testing activities as and when required Main Duties and Expectations: Manage a project team of testers of mixed levels of experience, from junior to lead, who are manual and automation testers, some of whom may also have specialisms in non-functional testing as well Able to handle a medium-large sized project without the direct involvement of a more senior member of the QA team. Work with Kerv Digital Delivery Managers and other team members, as well as client stakeholders and team members in project management, test managers, or independent assurance teams Providing a positive input into discovery workshops from a test and test planning perspective, working to set up projects and programmes for success and to enable the identification and documentation of a test strategy as the output Lead by example - demonstrate calm and professional leadership. Always acting with integrity and capable of getting hands on in testing activities as and when required to support the team Provide assurance / oversight over multiple concurrent projects when required assessing project and team health, compliance with the test strategy and expected standards of work Line management responsibilities, which involve regular 1:1 touchpoints, performance management and development support and monitoring Supports recruitment activities when required A confident and proven decision maker with a proactive nature towards their work and contributions to projects and company objectives Required Skills & Experience: 10+ years of experience working as a Test Manager or Senior Test Lead ISTQB Foundation as a minimum Solid hands-on testing experience, across functional and non-functional testing, including but not limited to; API, Data Migrations, Accessibility Able to evidence experience of being able to deliver the main duties and responsibilities of the role, as above Extensive experience of planning and carrying out testing activities of all types and levels in a Disciplined Agile / Scrum methodology Experience managing QA activities across multiple projects and workstreams leading, prioritising, escalating, supporting, coaching and mentoring Educating, implementing and enforcing best practice in testing Ability to define and implement Test Strategies and plans assessing the need for functional, non-functional, manual and automated testing Ability to produce test and defect related reporting and an ability to identify the right data to monitor test, defect and quality metrics in order to manage the project, suggest and / or implement change where required Ability to recognise how test and bug management tooling on a project could be configured and adjusted to allow for improved management, ways of working and reporting where required and be familiar with configuring tools such as ADO & JIRA in this way Ability to articulate risk, and provide clear and concise escalation and reporting Excellent stakeholder management at all levels, internally and with clients Ensuring quality standards are met across projects Experience reviewing and continuously improving testing practises and processes Experience of using Azure Dev Ops Test Plan module as the project test and defect management tool Desirable Experience: Experience in Microsoft products such as Dynamics, Power Pages, Power Apps Hands-on Test Automation experience, extending into automation practices and frameworks and not just the ability to create an automated test Hands on experience of API testing Non-functional testing specialisms, such as performance and security Experience in testing of AI or utilisation of AI to improve or make efficient, testing tasks and practices We re also looking for people that fit how we work, which is something like; • happiest working under their own direction, but fully supported when needed • an obvious attention to detail • ability to identify and pick up new processes and software platforms quickly • ability to work effectively with remote and geographically spread teams • ability to work flexibly to deliver on-time to tight timescales • Is able to understand, live and breathe the Kerv Values What we can do for you: We re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility we re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we re a food first company too), excellent professional development support including frequent in-house training for tech. you can t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth Join us at Kerv Digital, where we don t just build ground breaking technology - we build future. Don t take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we re building something special and we re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions togethe r.

Head of PLM and Operational Technology Job Title: Head of PLM and Operational Technology Location: Hessle, Melton, Hull Salary: £60,000 to £70,000 plus enhanced benefits Employment: Permanent, Full Time Head of PLM and Operational Technology This global engineering led manufacturer is accelerating investment across its digital product development, digital manufacturing systems and smart factory landscape. The business is now seeking a Head of PLM and Operational Technology who will play a senior role in shaping, steering and supporting the strategy, delivery and optimisation of the systems underpinning R&D, Engineering, Procurement and Production. These platforms sit at the centre of how products are designed, engineered and manufactured, and this role provides the strategic leadership that ensures they evolve cohesively, integrate effectively and deliver measurable value across the entire lifecycle. A development-focused PLM & OT Manager role is also being recruited in parallel, providing a progression route for high-potential candidates About the Opportunity As the Head of PLM and Operational Technology, you will guide the development and enhancement of PLM, MES and OT platforms that support both product development and modern manufacturing operations. With continued investment across digital systems and Industry 4.0 capability, this role offers genuine opportunity to shape a multi site landscape and influence how the organisation s core technologies progress. Working closely with cross functional teams in R&D, Engineering, Procurement, Quality and Production, you will help ensure systems work seamlessly together, enabling strong data flow, better decision making and greater operational efficiency. This is a position that sits at the heart of the organisation s digital journey, offering both strategic input and hands on leadership in key integration initiatives. What You Will Lead Steering the long term PLM and Operational Technology strategy to support the organisation s engineering and manufacturing objectives Supporting and optimising enterprise PLM platforms across product design, data control and engineering change processes Overseeing OT systems including MES, SCADA and machine connectivity, working in partnership with engineering teams and external specialists Leading integration activity across PLM, ERP and MES platforms to deliver end to end visibility from design to production Establishing governance, compliance and security approaches across PLM and OT systems to meet UK and EU standards Developing and mentoring a multidisciplinary PLM and OT team, embedding continuous improvement and supporting capability growth What You Bring Experience working with modern PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE / ENOVIA, or similar Exposure to MES and OT technologies, for example Siemens Opcenter, Rockwell FactoryTalk, AVEVA, Ignition, or equivalent Understanding of integrating PLM, ERP and MES systems within a manufacturing environment Familiarity with Industry 4.0 principles such as IoT, automation, AI or digital twins Strong stakeholder management skills with the ability to collaborate across R&D, Engineering, Procurement, Production and wider functions to align priorities expectations and outcomes. Strategic thinking balanced with the ability to support hands on delivery and implementation Degree in Engineering, IT or a related discipline, with PLM or OT certifications considered an advantage Why This Role Stands Out Join a global organisation investing heavily in digital engineering and future ready manufacturing Influence multi site digital evolution across PLM, MES and OT systems Collaborate with high calibre R&D, Engineering and Production teams Shape long term direction while guiding day to day integration and improvement Gain exposure to modern technology ecosystems and ambitious transformation programmes Strong long term career progression in a function that is growing in scope and capability Salary & Benefits £60,000 to £70,000 per annum depending on experience Enhanced benefits package 25 days holiday plus bank holidays Contributory pension scheme Laptop, smartphone and tablet provided Ready to Apply? If you are excited by the opportunity to influence digital engineering, guide key PLM and OT platforms and support the evolution of modern manufacturing systems, we encourage you to apply for the Head of PLM and Operational Technology today. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Engineering Lead - Anti-Fraud Systems Global Financial Technology Hybrid We're partnering with a global financial asset manager on a key leadership hire - an Engineering Lead to spearhead the design, development, and modernization of cutting-edge transaction monitoring and fraud detection systems. This is a rare opportunity to lead a high-performing team and shape the future of fraud prevention and financial crime technology within one of the world's most respected investment organizations. Paying up to £120,000 base including a package of up to £170,000 you will be based out of their City of London offices. The Role: As Engineering Lead, you'll guide a talented team of engineers within the Anti-Fraud Engineering function, part of the company's wider Security, Fraud, and Financial Crime capability. You'll drive the delivery of scalable, secure, and intelligent systems that protect millions of global clients and their investments. Your leadership will blend hands-on technical direction with empathetic people management, ensuring the team grows in capability, confidence, and cohesion as the business evolves. Key Responsibilities: Lead and develop a cross-functional team of engineers, fostering a culture of trust, inclusion, and technical excellence. Architect and deliver a bespoke fraud detection and transaction monitoring platform using modern cloud and data technologies. Collaborate closely with product, data science, and financial crime experts to define the technical strategy and vision. Champion engineering best practices - from code quality and security to automation and continuous delivery. Drive continuous improvement across tooling, processes, and team workflows. Provide mentorship, coaching, and career development support tailored to individual growth paths. Requirements: You're a technically strong, people-first leader with a passion for building impactful systems and developing high-performing teams. You thrive in a collaborative environment where innovation, security, and scalability matter equally. Proven experience as an Engineering Lead, Technical Lead, or Senior Engineer delivering large-scale, high-impact systems. Line management or mentoring experience, with a genuine commitment to team growth and wellbeing. Strong hands-on skills in: AWS (or equivalent cloud platforms) Python / PySpark for data engineering and automation TypeScript, Node.js, React.js for full-stack development Solid grasp of distributed systems design, secure coding, and data privacy principles. Familiarity with fraud detection models, anomaly detection, and rule-based systems. Experience with modern DevOps practices (CI/CD, Terraform, CloudFormation). If you have the skills and experience required and you're ready to lead impactful engineering team, apply now! McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Head of Data - Data Architecture, Data Strategy/Governance, Data Science/Analysis/Engineering; frameworks, data operating model (TOM), compliance, risk, automation; management information (MI) reporting, PowerBI, SQL, ADF, Azure Data Warehousing / Data Lakes. Permanent, London / Hybrid (3/2) c.£150k (Negotiable) +Bonus +Benefits Global organisation seeks Head of Data to lead strategy around data architecture, data governance, platform enhancement and MI reporting development across all systems which support business decisions and improve operations. Working in a senior level capacity, initially within an individual contributors role (initially) the Head of Data will undertake a number of strategic and tactical duties including: Developing data initiatives in line with wider business strategy Engage with senior business leaders and technology management to design a Target Data Operating Model Develop the firms AI / NLP strategy, roadmap and capability utilising emerging data science approaches where applicable Optimise existing technology to support / develop the ongoing data architecture roadmap in relation to business operations Enhance the Management Information Reporting Dashboard / DV landscape defining standards and improving output in a variety of products, albeit with a strong focus on PowerBI / Power Automate and the broader Microsoft stack Lead governance processes for data access and stewardship (inc regulatory compliance aspects) and build out the function collaborating with IT security teams / CISO where appropriate Build out and lead a multi-disciplinary team of data focussed personnel We seek a senior level Data Manager with significant experience engaging with C-Level execs who possess a range of hands-on, tactical and strategic skills and experience including: Extensive experience in developing data strategy, governance, architecture and data integration Enhancement of data orchestration across all relevant systems (Sharepoint/MSFT Stack, CRM, Finance, HRIS, various industry specific Commercial/Business Systems - relevant to your background) in order to meet the needs of the strategic data roadmap Experience of identifying and selecting appropriate reporting platforms and tools and background in hands-on development of platforms/dashboards inc SQL, ADF, PowerBI etc Management and leadership of multi-disciplinary teams within data - Data Science, Data Analysis, Engineering/ETL, Data Visualisation Experience of developing and, critically, delivering AI / NLP / ML and predictive analytics capability within commercial environments. Experience of ensuring that all data-related activities comply with regulatory industry standards An ability to influence across all departments at the most senior level of a global organisation We are open to receiving applications from across a broad range of industries including Professional Services, Legal Services, Financial Services or Consultancy inc Deloitte, PwC, KMPG, Accenture, EY, McKinsey & Company etc albeit with significant experience gained inhouse developing, implementing and delivering a data strategy over a number of years. You may have been working as a Head of Data, Lead Data Scientist, Chief Data Officer, Data Engineering Manager or Lead (Senior) Data Analyst but we are open to discussion based on experience. You will possess exceptional communication skills and have the commercial acumen to be able to influence at the most senior level of this global organisation utilising experience working in similar inhouse / clientside environments (experience previously in consulting would be valuable in addition to this inhouse experience). Excellent opportunity to develop data strategy combining advanced analytics with business intelligence, and lead the enhancement of enterprise-wide data solutions across a global organisation.

Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ

Are you looking for your next SaaS or CRM Support Team leadership challenge ? Eager to drive the success of a talented UK team supporting clients across EMEA ? If so, why not read on ? From the very beginning, our client's company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Their diverse team around the world shares a passion for helping customers succeed. Together, they're building a culture that values personal and professional growth-and they're proud to be recognized as a Great Place to Work. Our client cares about work/life balance and flexibility for our employees, and they're proud of how we show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy-ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering Support implementation readiness and customer transitions in partnership with other cross-functional teams What you will bring: 5+ years of experience in people leadership roles within a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency and inspire commitment to goals Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You'll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position. If this sounds like your next career challenge then why not apply today ? We'll look forward to hearing from you !

Head of Engineering Location: Milton Keynes (2 days a week in office) Salary: £80,000 Engineering - QA - Cloud Operations - SaaS - Leadership - Azure - AWS - GCP - Architecture - AI/ML An established software provider is seeking an experienced Head of Engineering to lead their product engineering organisation through a major SaaS and AI transformation. With 25+ years in the market and over 350 global customers, this is a chance to shape the future of mission-critical technology used by universities worldwide. The Role You'll lead engineering, QA, and cloud operations as the business migrates from on-prem/hosted solutions to a modern multi-tenant SaaS platform. You'll build high-performing teams, drive engineering standards, and ensure smooth customer transitions while guiding the adoption of AI across the product suite. Key Responsibilities Lead and develop engineering managers and product development teams Build a strong engineering culture focused on quality, innovation, and customer outcomes Oversee outsourced QA and drive automation and continuous improvement Evolve cloud operations into a product-aligned SRE function Provide technical leadership across SaaS migration, cloud-native development, API strategy and AI enablement Partner with Product, Security, Sales and Customer Experience teams to align delivery and ensure successful customer migrations Set standards for secure development, CI/CD, observability and compliance (ISO27001, GDPR, PCI/DSS) What You'll Bring Proven leadership in enterprise SaaS or major SaaS transformation programmes 8+ years in engineering, including 4+ years in senior leadership Experience scaling teams of 30+ engineers Strong technical grounding in Azure/AWS/GCP, architecture, and modern engineering practices Experience with large-scale platform migrations and mixed in-house/outsourced QA Understanding of SRE, Infrastructure as Code, and cloud operations Desirable Experience in regulated sectors AI/ML implementation experience Multi-cloud operations knowledge Background in mission-critical enterprise software and API-first platforms Head of Engineering Location: Milton Keynes (2 days a week in office) Salary: £80,000 Engineering - QA - Cloud Operations - SaaS - Leadership - Azure - AWS - GCP - Architecture - AI/ML

Senior Full Stack Engineer We are seeking a talented Senior Full Stack Software Engineer to join a leading global investment management firm in London. Paying up to 120k plus bonus per annum, you will contribute to the development, optimisation, and design of front-office applications, collaborating with portfolio managers and product owners to create innovative and high-performance solutions. As a Senior Full Stack Software Engineer, you will play a key role in developing and delivering critical investment management tools and systems. Your expertise will be essential in ensuring the optimal performance of the firm's core applications, while working closely with cross-functional teams to drive system improvements and innovations. Based in London, working to a hybrid working model 3 days a week, they believe in collaboration, teamwork, learning, and innovation. They strongly believe in professional development opportunities and empowering employees to make a difference! Required Skills & Experience: Extensive experience in frontend technologies (e.g., Vue.js, React) with a focus on UI/UX. Proven backend expertise, particularly with Java (Python, Node.js a plus), and experience building distributed microservices-based architectures. Strong knowledge of system design principles, scalable architecture patterns, and API design. Hands-on experience with relational (Postgres, MySQL) and NoSQL (DynamoDB) databases. Proficiency in cloud platforms (AWS, Azure, or GCP). Experience with CI/CD pipelines and automated testing frameworks. Deep understanding of investment products and trading workflows is a plus. If you have the skills and experience required, then apply now! McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Senior Rust Developer Guildford £65,000 - £75,000 Are you a Senior Rust Developer with a strong background in telecommunications Do you want to work at the cutting edge of network technology, helping to design and build scalable systems that power global connectivity If so, this could be the role for you. The Opportunity Our client is a fast-growing technology provider delivering next-generation communications solutions to a global customer base. With ambitious growth plans and investment backing, this is a chance to join a forward-thinking engineering team where you'll make a real impact. You'll play a key role in architecting, building, and optimising telecommunications systems in Rust, contributing to secure, high-performance, and scalable solutions used worldwide. What you'll be doing As a Senior Rust Developer, you will: Architect, develop, and maintain high-performance network applications in Rust Collaborate with product managers, network engineers, and developers to create new telecom solutions Optimise existing systems for performance, reliability, and scalability Ensure compliance with telecom standards and best practices Research and integrate new protocols, libraries, and frameworks Mentor junior developers, conduct code reviews, and drive best practices Troubleshoot and resolve production issues with sustainable fixes Stay on top of emerging technologies and regulatory changes What we're looking for 5+ years in professional software development, with 2+ years in RustStrong knowledge of telecom protocols (SIP, RTP, VoIP, 4G/5G, IMS, Diameter, SS7, etc.)Experience with distributed systems, real-time communications, or network servicesSolid grasp of concurrency, memory management, and performance tuning in RustExcellent troubleshooting and debugging skills Nice to haves Experience with Docker, Kubernetes, CI/CD, and cloud platforms Familiarity with telecom compliance standards Exposure to C/C++ or Go Qualifications Bachelor's or Master's in Computer Science, Engineering, or equivalent experience What's in it for you Competitive salary & benefits Health cash plans, enhanced leave for new parents, and ongoing training opportunities Supportive "Team First" culture with team events and industry networking A workplace committed to diversity, inclusion, and professional growth If you're a proactive problem-solver passionate about building scalable, secure, and innovative telecom solutions with Rust, apply today to take your career to the next level. Contact Claire at Jonothan Bosworth Recruitment Specialists today to learn more. MM_01_SRD _CE We are committed to diversity, inclusion, and equality.As an equal opportunities employer, we celebrate diversity and are active advocates against modern slavery. We prohibit any form of discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

DATA SCIENCE MANAGER - PRICING 3-6 Month Contract £550-£650 per day (Outside IR35) Hybrid - UK (1-2 Days Onsite) THE COMPANY A pioneering player in the circular economy is looking for a hands-on Data Science Manager to take ownership of their pricing strategy during a period of major growth. Founded over 20 years ago, the company has scaled from a small UK start-up to a global business with 1,000+ employees, multiple international offices, and a rapidly expanding Direct-to-Consumer offering. Backed by recent private equity investment, they are now doubling down on data, automation, and best-in-class pricing capability. THE ROLE This is a high-impact opportunity to lead and mature the pricing function within a fast-paced, data-rich environment. You'll manage a small team of Data Science and Pricing specialists across the UK and US, while partnering closely with commercial leadership to build a world-class pricing engine. You will take full ownership of the end-to-end pricing product - spanning both acquisition pricing and resale pricing. The company operates in multiple markets, including a large and fast-growing US textbook vertical, so you'll shape differentiated pricing strategies based on product type, demand, and geography. WHAT YOU'LL DO Lead a team of 3 (UK & US) across Data Science and Pricing Own the full pricing product lifecycle - modelling, deployment, testing, optimisation Improve existing algorithms and develop best practices for pricing across markets Deploy models in collaboration with the Data Platform/Engineering teams Work directly with senior commercial stakeholders to translate insights into action Operate in a high-change environment where speed, experimentation and adaptability are key YOUR SKILLS Strong hands-on Data Science background (Python essential) Experience managing Data Science or Pricing teams Proven ability to build, optimise, and operationalise pricing models Excellent communication skills - able to influence senior non-technical leaders Entrepreneurial mindset - comfortable working in ambiguity and solving problems end-to-end Customer and product-focused, with a commercial approach to decision-making TECH STACK Python SQL GCP Tableau WHY APPLY? Join a mission-led, high-growth business where data makes a tangible, measurable impact every day. You'll shape a critical product, influence the commercial strategy, and help build a best-in-class pricing capability at a global scale. HOW TO APPLY Please send your CV to: