5 jobs found

Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience. You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies Skills required * Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions * Maintain a high level of customer satisfaction, measured on a regular basis * Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement * Excellent interpersonal and communications skills. * Excellent time management, decision making, prioritization and organization skills. * Team player. Promotes a spirit of cooperation and teamwork. * Welcomes challenging environments to apply specialist skills, maintaining customer confidence. * Projects a positive and professional image, via all means of interaction, remote and face-to-face. * Proven technical diagnostic and problem-solving skills. * Good knowledge of ITIL framework * Knowledge of SQL roles and environments. * Eager to learn new skills and technologies. * Desire and ability to travel to Company Headquarters in Stockholm from time to time * Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments. Nice to have * Supporting SQL based technologies/software within a 1st line context * Supporting UNIX/Linux based technologies/software within a 1st line context * Knowledge of IIS The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image. The Company offers: The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business

Our client is a highly successful and innovative Global Software company looking to add to its growing UK based Technical Support team with experienced support professionals with fluent German language skills. We are looking for dynamic Customer Support Engineers with exceptional focus on quality customer support. The role will be to supply support to their large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience. The ideal candidate will have 1-2 years in a similar role, as well as proven exceptional external customer facing experience. You will be working within a regional support team that bases a major part of the Company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies Skills required * Ensure the highest level of support available from Company to customers and partners within the EMEA region, with a focus on German speaking regions * Maintain a high level of customer satisfaction, measured on a regular basis * Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement * Excellent interpersonal and communications skills. * Excellent time management, decision making, prioritization and organization skills. * Team player. Promotes a spirit of cooperation and teamwork. * Welcomes challenging environments to apply specialist skills, maintaining customer confidence. * Projects a positive and professional image, via all means of interaction, remote and face-to-face. * Proven technical diagnostic and problem-solving skills. * Good knowledge of ITIL framework * Knowledge of SQL roles and environments. * Eager to learn new skills and technologies. * Desire and ability to travel to Company Headquarters in Stockholm from time to time * Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments. Nice to have * Supporting SQL based technologies/software within a 1st line context * Supporting UNIX/Linux based technologies/software within a 1st line context * Knowledge of IIS The successful candidate must be willing and able to work in a busy, dynamic environment. They must be able to work as part of both local and global teams to deliver customer excellence and success. The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong Company brand image. The Company offers: The chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. They fully recognize that it is their employees that make the Company a success and the global leader in the development and delivery of dedicated SAM solutions. If you are the right person for the role you will be offered exciting and developing assignments and will get to be part of a fantastic journey within a dynamic high-growth business

Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician Job Type: Permanent Location: Birmingham Start Date: ASAP Salary: £20,000 - £22,000 Bilingual: English + French or German A Bilingual Technical Support Specialist 1st Line IT Support Technician is required to join a leading global organisation that specialises in enterprise mobility management solutions based in Birmingham. Key Skills: * Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field * Minimum 1-2 years of relevant technical support experience, exceptions for qualified candidates * Outstanding verbal and written communication skills in English * Proficiency in Swedish, French or German with outstanding verbal and written communication skills in Swedish, French or German * Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) * Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) * Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices) * Knowledge of software technologies such as networking and databases * Any prior experience working with mobile device management solutions is an asset * Any experience with Microsoft SQL Role: The Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician will provide telephone and email based pre and post-sales bilingual technical support for our software products. Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues. Be able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Some travel, local and international may be required in a supporting role for events. This is a fantastic opportunity for a Bilingual Technical Support Specialist 1st Line IT Support Technician to join a fun and exciting company that craves creative technically minded people. Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician

Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician Job Type: Permanent Location: Birmingham Start Date: ASAP Salary: £20,000 - £22,000 Bilingual: English + French or German A Bilingual Technical Support Specialist 1st Line IT Support Technician is required to join a leading global organisation that specialises in enterprise mobility management solutions based in Birmingham. Key Skills: * Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field * Minimum 1-2 years of relevant technical support experience, exceptions for qualified candidates * Outstanding verbal and written communication skills in English * Proficiency in Swedish, French or German with outstanding verbal and written communication skills in Swedish, French or German * Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) * Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) * Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices) * Knowledge of software technologies such as networking and databases * Any prior experience working with mobile device management solutions is an asset * Any experience with Microsoft SQL Role: The Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician will provide telephone and email based pre and post-sales bilingual technical support for our software products. Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues. Be able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Some travel, local and international may be required in a supporting role for events. This is a fantastic opportunity for a Bilingual Technical Support Specialist 1st Line IT Support Technician to join a fun and exciting company that craves creative technically minded people. Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician

Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician Job Type: Permanent Location: Birmingham Start Date: ASAP Salary: £20,000 - £22,000 Bilingual: English + French or German A Bilingual Technical Support Specialist 1st Line IT Support Technician is required to join a leading global organisation that specialises in enterprise mobility management solutions based in Birmingham. Key Skills: * Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field * Minimum 1-2 years of relevant technical support experience, exceptions for qualified candidates * Outstanding verbal and written communication skills in English * Proficiency in Swedish, French or German with outstanding verbal and written communication skills in Swedish, French or German * Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) * Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) * Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices) * Knowledge of software technologies such as networking and databases * Any prior experience working with mobile device management solutions is an asset * Any experience with Microsoft SQL Role: The Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician will provide telephone and email based pre and post-sales bilingual technical support for our software products. Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues. Be able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Some travel, local and international may be required in a supporting role for events. This is a fantastic opportunity for a Bilingual Technical Support Specialist 1st Line IT Support Technician to join a fun and exciting company that craves creative technically minded people. Swedish, French or German Speaking Technical Support Specialist 1st Line IT Support Technician