Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
12/06/2026
Full time
Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Great Ormond Street Hospital Children's Charity
Bloomsbury, Shropshire
Are you a digital product leader who enjoys balancing strategy with delivery, user needs with organisational priorities, and long-term vision with day-to-day execution? Great Ormond Street Hospital Charity is looking for a Senior Website Manager to lead the evolution of one of our most important digital products. Our website is much more than a website - it is where supporters discover our work, fundraisers find inspiration, donors take action, and people learn about the difference their support makes to seriously ill children and their families. This is a high-profile role sitting within our Performance Marketing and Digital Engagement team, with responsibility for shaping the future of the charity s digital experience. We re looking for someone who can think strategically about where we need to go, while also being comfortable rolling up their sleeves to help make it happen. You ll lead the website product roadmap, drive continuous improvement across supporter journeys and work across a wide range of teams including Fundraising, Marketing, Communications, Technology, Data and external partners. Success in this role comes from being able to flex between strategic planning, stakeholder management, product ownership, user experience, optimisation and delivery. No two days are likely to look the same. One day you might be facilitating roadmap discussions with senior stakeholders, the next analysing user behaviour, shaping an SEO strategy, reviewing backlog priorities with developers or testing new approaches to improve conversion and supporter engagement. We re looking for someone who enjoys bringing people together around a shared vision, navigating complexity and making confident decisions based on evidence, user needs and organisational priorities. Someone who can challenge constructively, build consensus and help teams focus on what will create the greatest value for our supporters and the organisation. Salary The salary for this role is £51,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Note this job is known internally as Senior Product Manager Website. Key Responsibilities Lead the strategic vision, roadmap and ongoing development of the charity website, ensuring it supports supporter needs, fundraising objectives and organisational priorities. Own the website product backlog, balancing long-term improvements, business priorities, technical considerations and user experience enhancements. Work closely with Technology teams, developers, analysts, content specialists and external partners to scope, prioritise and deliver digital improvements through agile ways of working. Champion a user-centred approach, using insight, research, testing and data to improve supporter journeys and digital experiences. Lead website optimisation activity, including experimentation, A/B testing, user research and conversion improvement initiatives. Drive the GOSH s SEO strategy, ensuring content and technical improvements support sustainable growth and discoverability. Build strong relationships across Fundraising, Communications, Marketing and Technology teams, helping align priorities and bring stakeholders together around shared goals. Translate organisational needs and supporter insight into clear product outcomes, user stories and prioritised delivery plans. Manage website performance, governance, accessibility and compliance, ensuring the platform remains secure, effective and fit for purpose. Lead and develop a small team while building digital capability across the organisation through guidance, training and best practice. Skills, Knowledge and Expertise Significant experience managing websites, digital products or digital platforms in a complex environment. Strong product management experience, including roadmap development, backlog management and prioritisation. Experience working across multiple teams and stakeholder groups, with excellent relationship-building and influencing skills. Strong understanding of user-centred design, digital optimisation and supporter or customer journey development. Experience using analytics, user research and insight to inform decisions and improve performance. Strong SEO knowledge and experience developing strategies that drive growth and visibility. Experience working with software engineers, technology teams and external suppliers to deliver digital products and improvements. Ability to move comfortably between strategic thinking and hands-on delivery, adapting to changing priorities and organisational needs. Strong communication skills, with the ability to translate complex information for technical and non-technical audiences. Experience leading and developing teams, creating a collaborative and high-performing environment. This is a varied and high-impact role where you ll help shape how people experience GOSH Charity online from the first moment they discover us to the actions they take to support seriously ill children and their families. You ll have the opportunity to influence strategy, lead digital transformation, improve supporter experiences and work with a wide range of talented colleagues across the organisation. If you enjoy solving problems, bringing people together and creating digital experiences that make a difference, we d love to hear from you.
12/06/2026
Full time
Are you a digital product leader who enjoys balancing strategy with delivery, user needs with organisational priorities, and long-term vision with day-to-day execution? Great Ormond Street Hospital Charity is looking for a Senior Website Manager to lead the evolution of one of our most important digital products. Our website is much more than a website - it is where supporters discover our work, fundraisers find inspiration, donors take action, and people learn about the difference their support makes to seriously ill children and their families. This is a high-profile role sitting within our Performance Marketing and Digital Engagement team, with responsibility for shaping the future of the charity s digital experience. We re looking for someone who can think strategically about where we need to go, while also being comfortable rolling up their sleeves to help make it happen. You ll lead the website product roadmap, drive continuous improvement across supporter journeys and work across a wide range of teams including Fundraising, Marketing, Communications, Technology, Data and external partners. Success in this role comes from being able to flex between strategic planning, stakeholder management, product ownership, user experience, optimisation and delivery. No two days are likely to look the same. One day you might be facilitating roadmap discussions with senior stakeholders, the next analysing user behaviour, shaping an SEO strategy, reviewing backlog priorities with developers or testing new approaches to improve conversion and supporter engagement. We re looking for someone who enjoys bringing people together around a shared vision, navigating complexity and making confident decisions based on evidence, user needs and organisational priorities. Someone who can challenge constructively, build consensus and help teams focus on what will create the greatest value for our supporters and the organisation. Salary The salary for this role is £51,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Note this job is known internally as Senior Product Manager Website. Key Responsibilities Lead the strategic vision, roadmap and ongoing development of the charity website, ensuring it supports supporter needs, fundraising objectives and organisational priorities. Own the website product backlog, balancing long-term improvements, business priorities, technical considerations and user experience enhancements. Work closely with Technology teams, developers, analysts, content specialists and external partners to scope, prioritise and deliver digital improvements through agile ways of working. Champion a user-centred approach, using insight, research, testing and data to improve supporter journeys and digital experiences. Lead website optimisation activity, including experimentation, A/B testing, user research and conversion improvement initiatives. Drive the GOSH s SEO strategy, ensuring content and technical improvements support sustainable growth and discoverability. Build strong relationships across Fundraising, Communications, Marketing and Technology teams, helping align priorities and bring stakeholders together around shared goals. Translate organisational needs and supporter insight into clear product outcomes, user stories and prioritised delivery plans. Manage website performance, governance, accessibility and compliance, ensuring the platform remains secure, effective and fit for purpose. Lead and develop a small team while building digital capability across the organisation through guidance, training and best practice. Skills, Knowledge and Expertise Significant experience managing websites, digital products or digital platforms in a complex environment. Strong product management experience, including roadmap development, backlog management and prioritisation. Experience working across multiple teams and stakeholder groups, with excellent relationship-building and influencing skills. Strong understanding of user-centred design, digital optimisation and supporter or customer journey development. Experience using analytics, user research and insight to inform decisions and improve performance. Strong SEO knowledge and experience developing strategies that drive growth and visibility. Experience working with software engineers, technology teams and external suppliers to deliver digital products and improvements. Ability to move comfortably between strategic thinking and hands-on delivery, adapting to changing priorities and organisational needs. Strong communication skills, with the ability to translate complex information for technical and non-technical audiences. Experience leading and developing teams, creating a collaborative and high-performing environment. This is a varied and high-impact role where you ll help shape how people experience GOSH Charity online from the first moment they discover us to the actions they take to support seriously ill children and their families. You ll have the opportunity to influence strategy, lead digital transformation, improve supporter experiences and work with a wide range of talented colleagues across the organisation. If you enjoy solving problems, bringing people together and creating digital experiences that make a difference, we d love to hear from you.
D365 Support Analyst Permanent | £32,000 - £40,000pa Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week) A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems (CRM or ERP systems) who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data. The Role Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage. You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers. Key Responsibilities Provide first-line and second-line support for Microsoft Dynamics 365 users Support system configuration, including forms, views, dashboards, reports, workflows, and security roles Work with departments to gather requirements and help shape future systems improvements Analyse existing workflows and identify opportunities for automation and process optimisation Deliver user training and create supporting documentation and guides Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements Monitor system performance and contribute to continuous improvement initiatives Promote effective and standardised use of Microsoft Dynamics 365 across the organisation About You The successful candidate is likely to have: Experience supporting Microsoft Dynamics 365 or similar business systems (CRM or ERP systems) Strong communication and stakeholder engagement skills An analytical and solutions-focused mindset Experience working with reports, dashboards, workflows, or system configuration An interest in process improvement and business systems optimisation Good organisational skills and the ability to manage competing priorities A proactive approach with a willingness to learn and develop Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential. Additional Information Permanent position Salary on appointment around £32,000 - £40,000pa Based in Tewkesbury Fully site-based role (5 days per week) Supportive environment with opportunities for training and development To apply or find out more, please send your CV to (see below)
12/06/2026
Full time
D365 Support Analyst Permanent | £32,000 - £40,000pa Salary on Appointment | Tewkesbury | Full Time | On Site (5 Days per Week) A well-established organisation based in Tewkesbury is seeking an Information Systems Officer to support and enhance its Microsoft Dynamics 365 environment and wider business systems landscape. This is an excellent opportunity for someone with experience supporting business systems (CRM or ERP systems) who enjoys working closely with users, improving processes, and helping organisations gain greater value from technology and data. The Role Working as part of a collaborative IT and business systems function, you will provide first-line and second-line support for Microsoft Dynamics 365 users across the organisation. You will act as a key systems champion, helping drive user adoption, process improvement, and best practice usage. You will also support configuration, testing, reporting, workflow improvements, and ongoing system enhancements, while liaising with both internal stakeholders and external suppliers. Key Responsibilities Provide first-line and second-line support for Microsoft Dynamics 365 users Support system configuration, including forms, views, dashboards, reports, workflows, and security roles Work with departments to gather requirements and help shape future systems improvements Analyse existing workflows and identify opportunities for automation and process optimisation Deliver user training and create supporting documentation and guides Liaise with third-party suppliers and wider IT teams regarding escalated issues and enhancements Monitor system performance and contribute to continuous improvement initiatives Promote effective and standardised use of Microsoft Dynamics 365 across the organisation About You The successful candidate is likely to have: Experience supporting Microsoft Dynamics 365 or similar business systems (CRM or ERP systems) Strong communication and stakeholder engagement skills An analytical and solutions-focused mindset Experience working with reports, dashboards, workflows, or system configuration An interest in process improvement and business systems optimisation Good organisational skills and the ability to manage competing priorities A proactive approach with a willingness to learn and develop Experience with Microsoft Power Platform or Power Apps would be beneficial but is not essential. Additional Information Permanent position Salary on appointment around £32,000 - £40,000pa Based in Tewkesbury Fully site-based role (5 days per week) Supportive environment with opportunities for training and development To apply or find out more, please send your CV to (see below)
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
12/06/2026
Contractor
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.
12/06/2026
Full time
About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.
Lead Business Analyst / Project Lead EU Co-Insurance Programme We are looking for a strong senior BA who can take ownership of a short, high impact project. This is not just analysis. You will scope the work. Build the plan. Then deliver it end to end. The role You will come in as the lead. First job is to get your arms around the problem. Then you will: Scope the project properly Build a clear and deliverable project plan Take ownership of delivery From there, you will lead the analysis work yourself, supported by a small team. What you will be doing Define scope, approach, and delivery plan from day one Lead end to end process mapping across a complex insurance operation Document current and target state processes Run detailed gap analysis and identify failure points Re-baseline requirements and prioritise improvements Provide clear, evidence-based recommendations Work across multiple teams including underwriting, finance, claims and technology Use AI tools where appropriate to accelerate mapping and documentation The initial focus is one European market. This will then expand across a wider EU footprint. What we are looking for Strong Business Analyst with experience leading small programme or a Project Manager who is still hands on with analysis Proven track record scoping projects and building delivery plans Confident owning delivery rather than just supporting it Strong process mapping and documentation skills Experience running gap analysis and shaping improvement recommendations Insurance experience is essential Good understanding of co-insurance or complex multi-party models Comfortable working across multiple stakeholders and functions Experience using AI to support analysis is a bonus Key details Hybrid working. London based. 2 days per week on site Contract engagement. Inside IR35 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
12/06/2026
Contractor
Lead Business Analyst / Project Lead EU Co-Insurance Programme We are looking for a strong senior BA who can take ownership of a short, high impact project. This is not just analysis. You will scope the work. Build the plan. Then deliver it end to end. The role You will come in as the lead. First job is to get your arms around the problem. Then you will: Scope the project properly Build a clear and deliverable project plan Take ownership of delivery From there, you will lead the analysis work yourself, supported by a small team. What you will be doing Define scope, approach, and delivery plan from day one Lead end to end process mapping across a complex insurance operation Document current and target state processes Run detailed gap analysis and identify failure points Re-baseline requirements and prioritise improvements Provide clear, evidence-based recommendations Work across multiple teams including underwriting, finance, claims and technology Use AI tools where appropriate to accelerate mapping and documentation The initial focus is one European market. This will then expand across a wider EU footprint. What we are looking for Strong Business Analyst with experience leading small programme or a Project Manager who is still hands on with analysis Proven track record scoping projects and building delivery plans Confident owning delivery rather than just supporting it Strong process mapping and documentation skills Experience running gap analysis and shaping improvement recommendations Insurance experience is essential Good understanding of co-insurance or complex multi-party models Comfortable working across multiple stakeholders and functions Experience using AI to support analysis is a bonus Key details Hybrid working. London based. 2 days per week on site Contract engagement. Inside IR35 Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Data Analyst Placement Programme no experience needed From £30,000 to £65,000 per annum Trainee Data Analyst £30,000£65,000 Job Programme This is a self-funded programme that leads to employment, fees apply. Job GuaranteeComplete the programme and get a job, or get your course fees back. Location:UK Wide (Remote Opportunities Available) Looking to start a career in Data Analysis? We are offering a structured pathway into Data Analysis, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: Official CompTIA Data+ Certification Official BCS accredited Business Analysis Foundation Certification Training in Excel, SQL, Python, Power BI, and Tableau Professional CV and LinkedIn support Interview preparation Dedicated recruitment support until placed Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: Data Analyst: £30,000 £65,000 Business Intelligence Analyst: £45,000 £80,000 Progression into senior data roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across data analysis, business intelligence, and data-driven roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Important: Money-back guarantee applies to candidates who complete and pass all required qualifications, meet programme requirements, and actively engage with the recruitment process. If you do not secure a role within 12 months, you will receive a refund. Full T&Cs available on request. Apply now to get started. JBRP1_UKTJ
12/06/2026
Full time
Data Analyst Placement Programme no experience needed From £30,000 to £65,000 per annum Trainee Data Analyst £30,000£65,000 Job Programme This is a self-funded programme that leads to employment, fees apply. Job GuaranteeComplete the programme and get a job, or get your course fees back. Location:UK Wide (Remote Opportunities Available) Looking to start a career in Data Analysis? We are offering a structured pathway into Data Analysis, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: Official CompTIA Data+ Certification Official BCS accredited Business Analysis Foundation Certification Training in Excel, SQL, Python, Power BI, and Tableau Professional CV and LinkedIn support Interview preparation Dedicated recruitment support until placed Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: Data Analyst: £30,000 £65,000 Business Intelligence Analyst: £45,000 £80,000 Progression into senior data roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across data analysis, business intelligence, and data-driven roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Important: Money-back guarantee applies to candidates who complete and pass all required qualifications, meet programme requirements, and actively engage with the recruitment process. If you do not secure a role within 12 months, you will receive a refund. Full T&Cs available on request. Apply now to get started. JBRP1_UKTJ
Data Analyst Placement Programme no experience needed From £30,000 to £65,000 per annum Trainee Data Analyst £30,000£65,000 Job Programme This is a self-funded programme that leads to employment, fees apply. Job GuaranteeComplete the programme and get a job, or get your course fees back. Location:UK Wide (Remote Opportunities Available) Looking to start a career in Data Analysis? We are offering a structured pathway into Data Analysis, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: Official CompTIA Data+ Certification Official BCS accredited Business Analysis Foundation Certification Training in Excel, SQL, Python, Power BI, and Tableau Professional CV and LinkedIn support Interview preparation Dedicated recruitment support until placed Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: Data Analyst: £30,000 £65,000 Business Intelligence Analyst: £45,000 £80,000 Progression into senior data roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across data analysis, business intelligence, and data-driven roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Important: Money-back guarantee applies to candidates who complete and pass all required qualifications, meet programme requirements, and actively engage with the recruitment process. If you do not secure a role within 12 months, you will receive a refund. Full T&Cs available on request. Apply now to get started. JBRP1_UKTJ
12/06/2026
Full time
Data Analyst Placement Programme no experience needed From £30,000 to £65,000 per annum Trainee Data Analyst £30,000£65,000 Job Programme This is a self-funded programme that leads to employment, fees apply. Job GuaranteeComplete the programme and get a job, or get your course fees back. Location:UK Wide (Remote Opportunities Available) Looking to start a career in Data Analysis? We are offering a structured pathway into Data Analysis, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK. No prior experience required. Train online at your own pace and become job-ready in as little as a few weeks. Our programme includes: Official CompTIA Data+ Certification Official BCS accredited Business Analysis Foundation Certification Training in Excel, SQL, Python, Power BI, and Tableau Professional CV and LinkedIn support Interview preparation Dedicated recruitment support until placed Personalised 1-1 tutor support Flexible, affordable, achievable To make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure. Salary expectations: Data Analyst: £30,000 £65,000 Business Intelligence Analyst: £45,000 £80,000 Progression into senior data roles with higher earning potential We support you into employment We focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across data analysis, business intelligence, and data-driven roles. From the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role. Important: Money-back guarantee applies to candidates who complete and pass all required qualifications, meet programme requirements, and actively engage with the recruitment process. If you do not secure a role within 12 months, you will receive a refund. Full T&Cs available on request. Apply now to get started. JBRP1_UKTJ
Role: Contact Centre Reporting Analyst Salary: £29,520 - £37,763 DOE Location: Chandlers Ford / Hybrid Could you turn complex data into meaningful business insight that drives better decisions? Do you enjoy uncovering trend, challenging assumptions and helping stakeholders understand the story behind the data? We're looking for a Contact Centre Reporting Analyst to join our team in Chandlers Ford and help transform data into meaningful business insight. Working closely with stakeholders across the business, you'll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making. The Role As a Contact Centre Reporting Analyst, you'll be responsible for gathering, analysing and interpreting data from across the business, using tools such as SQL, power BI and Excel. You'll create reports and dashboards that provide valuable insight into operational performance. This role is much more than producing reports. You'll be responsible for gathering, validating and interpreting data from across the business, ensuring stakeholders have access to accurate and meaningful information. By asking questions, investigating anomalies and exploring what's driving performance, you'll help transform complex datasets into clear stories and actionable insights that support the business. What We're Looking For We're looking for someone with a genuine passion for data and a naturally analytical and inquisitive mindset. You'll already be working in a Reporting Analyst, Report Writer, Data Analyst or similar role and have strong SQL skills, along with experience using Power BI or Excel. You'll be highly detail oriented, comfortable working with large datasets and confident identifying trends, inconsistencies and opportunities for improvement. You'll also be a strong communicator who can present findings in a clear and engaging way, helping stakeholders understand not just what the data shows, but what it means! Most importantly, you'll enjoy using data to solve problems! The Important Things! (FYI Benefits available from your first day!) Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability. Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals. Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen. Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children. Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time. Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
12/06/2026
Full time
Role: Contact Centre Reporting Analyst Salary: £29,520 - £37,763 DOE Location: Chandlers Ford / Hybrid Could you turn complex data into meaningful business insight that drives better decisions? Do you enjoy uncovering trend, challenging assumptions and helping stakeholders understand the story behind the data? We're looking for a Contact Centre Reporting Analyst to join our team in Chandlers Ford and help transform data into meaningful business insight. Working closely with stakeholders across the business, you'll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making. The Role As a Contact Centre Reporting Analyst, you'll be responsible for gathering, analysing and interpreting data from across the business, using tools such as SQL, power BI and Excel. You'll create reports and dashboards that provide valuable insight into operational performance. This role is much more than producing reports. You'll be responsible for gathering, validating and interpreting data from across the business, ensuring stakeholders have access to accurate and meaningful information. By asking questions, investigating anomalies and exploring what's driving performance, you'll help transform complex datasets into clear stories and actionable insights that support the business. What We're Looking For We're looking for someone with a genuine passion for data and a naturally analytical and inquisitive mindset. You'll already be working in a Reporting Analyst, Report Writer, Data Analyst or similar role and have strong SQL skills, along with experience using Power BI or Excel. You'll be highly detail oriented, comfortable working with large datasets and confident identifying trends, inconsistencies and opportunities for improvement. You'll also be a strong communicator who can present findings in a clear and engaging way, helping stakeholders understand not just what the data shows, but what it means! Most importantly, you'll enjoy using data to solve problems! The Important Things! (FYI Benefits available from your first day!) Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability. Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals. Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen. Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children. Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time. Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
# Social Insights AnalystAll Careers# Social Insights Analyst Brand: VML Capability: Marketing Effectiveness & Intelligence Location: London, United Kingdom Last Updated: 6/8/2026 Requisition ID: 16459 Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Social Insights Manager Company: VML Hybrid working: Working from home / Sea Containers office, London, SE1 At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey building connected brands that drive growth for our clients. We do this by leveraging our 3 core practices; Brand experience, Customer experience and Commerce. Within these practices we offer expertise across communications, commerce, consultancy, CRM, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Role: Senior Social Insights Manager We're looking for an experienced Senior Social Insights Manager to help transform social data into meaningful, actionable insights that drive smarter strategy and stronger business outcomes. This role will sit at the intersection of analytics, strategy and social intelligence, helping clients and internal teams understand performance, audience behaviour and emerging opportunities.You'll bring a passion for uncovering stories within data and translating complex information into clear recommendations that shape creative, strategic and commercial decisions. What you'll be doing: Collating, analysing and processing high volumes of social-first performance and audience data Monitoring, measuring and reporting on campaign performance as well as always-on social activity Distilling complex data into clear insights, strategic recommendations and actionable next steps Creating compelling performance narratives and reporting that translate results into meaningful business impact Presenting findings confidently to clients and internal stakeholders in a clear, engaging and consultative way Working closely alongside strategists, creatives and account teams to develop insight-led work for existing clients and new business opportunities Building and maintaining social dashboards that streamline reporting and provide real-time performance visibility Developing client-specific reporting frameworks and measurement approaches across multiple brands and markets Helping shape the agency's point of view around measurement, reporting and defining "which metrics matter" Identifying trends, cultural shifts and audience behaviours that can influence social strategy and campaign planning What you'll need: Significant experience within social listening, social intelligence and digital analytics, with a proven track record of using insights to shape strategy and drive impact Strong knowledge of social intelligence and analytics platforms across listening, audience research, trend identification and measurement Deep understanding of social media metrics, reporting methodologies and platform analytics tools Experience building dashboards and reporting frameworks that enable efficient performance tracking Preferred: experience analysing and drawing insights from multiple regions and global markets Strong storytelling skills with the ability to turn data into compelling narratives and strategic recommendations Excellent communication skills with confidence presenting findings to clients and senior stakeholders Exceptional organisational and time management skills with the ability to manage multiple priorities simultaneously Strong attention to detail and ability to build productive relationships with key stakeholders across teams Naturally curious with a passion for social platforms, culture and emerging digital behaviours Demonstrates critical thinking and the ability to work resourcefully across multiple workstreams Collaborative mindset with the ability to work proactively across different business functions and teams Adaptable and comfortable navigating changing priorities and evolving client needs Demonstrates an understanding of the evolving social landscape and major shifts impacting platforms, behaviours and algorithms Qualifications & Experience: Proven experience in a Social Insights, Social Intelligence, Digital Analytics or Social Strategy role, ideally within an agency or fast-paced client environment Significant experience working with social listening, audience intelligence and performance measurement across major social platforms Demonstrated experience translating large datasets into clear, actionable insights and strategic recommendations Experience building reporting frameworks, dashboards and measurement approaches for multiple clients or brands Strong experience presenting insights and performance findings to clients and senior stakeholders Experience managing multiple projects and priorities simultaneously within a fast-moving environment Preferred: experience working across international or multi-market campaigns and reporting structures Bachelor's degree in Marketing, Communications, Analytics, Business, Media or a related field, or equivalent practical experience Nice to have: Experience working within an agency environment across multiple brands and client accounts Hands-on experience with social intelligence and analytics platforms such as Brandwatch, Talkwalker, Sprinklr, Pulsar, GWI, NetBase or similar tools Experience working across global or multi-market campaigns and reporting frameworks Exposure to paid social performance and understanding of how organic and paid channels work together Experience partnering with strategy, creative and community teams to develop insight-led social work Understanding of emerging technologies, AI tools and evolving approaches to social measurement and reporting Experience contributing to new business pitches and helping shape data-led client recommendations Passion for culture, trends and audience behaviours with a naturally curious mindset What's in it for you? Aside from a generous annual leave allowance and pension allowances, you will have access to a whole host of other benefits and activities such as Life Assurance Permanent Health Insurance BUPA Flexible hybrid-working schedule Enhanced family friendly policies Well-being Programme Employee Assistance Support Cycle to Work Scheme Eye Care and Glasses Vouchers Season Ticket Loans WPP DiscountsYou will also have a clear long-term career development plan and access to our learning and development activities and online learning platforms. Our Commitment to Diversity, Equity & Inclusion VML is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.If you are unable or limited in your ability to access our career site as a result of a disability, we will be happy to assist you. Please contact our People Team at to request an alternate accommodation. Please note that only requests for an employment application accommodation will be returned.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP) . click apply for full job details
12/06/2026
Full time
# Social Insights AnalystAll Careers# Social Insights Analyst Brand: VML Capability: Marketing Effectiveness & Intelligence Location: London, United Kingdom Last Updated: 6/8/2026 Requisition ID: 16459 Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit Social Insights Manager Company: VML Hybrid working: Working from home / Sea Containers office, London, SE1 At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey building connected brands that drive growth for our clients. We do this by leveraging our 3 core practices; Brand experience, Customer experience and Commerce. Within these practices we offer expertise across communications, commerce, consultancy, CRM, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. The Role: Senior Social Insights Manager We're looking for an experienced Senior Social Insights Manager to help transform social data into meaningful, actionable insights that drive smarter strategy and stronger business outcomes. This role will sit at the intersection of analytics, strategy and social intelligence, helping clients and internal teams understand performance, audience behaviour and emerging opportunities.You'll bring a passion for uncovering stories within data and translating complex information into clear recommendations that shape creative, strategic and commercial decisions. What you'll be doing: Collating, analysing and processing high volumes of social-first performance and audience data Monitoring, measuring and reporting on campaign performance as well as always-on social activity Distilling complex data into clear insights, strategic recommendations and actionable next steps Creating compelling performance narratives and reporting that translate results into meaningful business impact Presenting findings confidently to clients and internal stakeholders in a clear, engaging and consultative way Working closely alongside strategists, creatives and account teams to develop insight-led work for existing clients and new business opportunities Building and maintaining social dashboards that streamline reporting and provide real-time performance visibility Developing client-specific reporting frameworks and measurement approaches across multiple brands and markets Helping shape the agency's point of view around measurement, reporting and defining "which metrics matter" Identifying trends, cultural shifts and audience behaviours that can influence social strategy and campaign planning What you'll need: Significant experience within social listening, social intelligence and digital analytics, with a proven track record of using insights to shape strategy and drive impact Strong knowledge of social intelligence and analytics platforms across listening, audience research, trend identification and measurement Deep understanding of social media metrics, reporting methodologies and platform analytics tools Experience building dashboards and reporting frameworks that enable efficient performance tracking Preferred: experience analysing and drawing insights from multiple regions and global markets Strong storytelling skills with the ability to turn data into compelling narratives and strategic recommendations Excellent communication skills with confidence presenting findings to clients and senior stakeholders Exceptional organisational and time management skills with the ability to manage multiple priorities simultaneously Strong attention to detail and ability to build productive relationships with key stakeholders across teams Naturally curious with a passion for social platforms, culture and emerging digital behaviours Demonstrates critical thinking and the ability to work resourcefully across multiple workstreams Collaborative mindset with the ability to work proactively across different business functions and teams Adaptable and comfortable navigating changing priorities and evolving client needs Demonstrates an understanding of the evolving social landscape and major shifts impacting platforms, behaviours and algorithms Qualifications & Experience: Proven experience in a Social Insights, Social Intelligence, Digital Analytics or Social Strategy role, ideally within an agency or fast-paced client environment Significant experience working with social listening, audience intelligence and performance measurement across major social platforms Demonstrated experience translating large datasets into clear, actionable insights and strategic recommendations Experience building reporting frameworks, dashboards and measurement approaches for multiple clients or brands Strong experience presenting insights and performance findings to clients and senior stakeholders Experience managing multiple projects and priorities simultaneously within a fast-moving environment Preferred: experience working across international or multi-market campaigns and reporting structures Bachelor's degree in Marketing, Communications, Analytics, Business, Media or a related field, or equivalent practical experience Nice to have: Experience working within an agency environment across multiple brands and client accounts Hands-on experience with social intelligence and analytics platforms such as Brandwatch, Talkwalker, Sprinklr, Pulsar, GWI, NetBase or similar tools Experience working across global or multi-market campaigns and reporting frameworks Exposure to paid social performance and understanding of how organic and paid channels work together Experience partnering with strategy, creative and community teams to develop insight-led social work Understanding of emerging technologies, AI tools and evolving approaches to social measurement and reporting Experience contributing to new business pitches and helping shape data-led client recommendations Passion for culture, trends and audience behaviours with a naturally curious mindset What's in it for you? Aside from a generous annual leave allowance and pension allowances, you will have access to a whole host of other benefits and activities such as Life Assurance Permanent Health Insurance BUPA Flexible hybrid-working schedule Enhanced family friendly policies Well-being Programme Employee Assistance Support Cycle to Work Scheme Eye Care and Glasses Vouchers Season Ticket Loans WPP DiscountsYou will also have a clear long-term career development plan and access to our learning and development activities and online learning platforms. Our Commitment to Diversity, Equity & Inclusion VML is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.If you are unable or limited in your ability to access our career site as a result of a disability, we will be happy to assist you. Please contact our People Team at to request an alternate accommodation. Please note that only requests for an employment application accommodation will be returned.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP) . click apply for full job details
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation OVERVIEW Relay's Pitstop network is the convenience store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. They aren't Relay staff. We don't control their attention, their turnover, or what else is happening behind their counter. Every behaviour we need has to be produced through systems, incentives, and the app. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day to day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. That means systematising launch readiness, pitstop performance, pricing structure, and retention so the same number of operators can support a network twelve times the size. As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. Are launches hitting day 1 quality? Is handover speed improving where new in app behaviour nudges have rolled out? Which pitstops are heading for churn and why? What's actually driving LiveOps ticket load, and which interventions are removing it? You'll build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad's source of truth on what's working. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the Pitstop squad, working day to day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation. WHAT YOU'LL DO Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel. Build the monitoring around them, investigate movement, and translate the numbers into next actions for the squad. Run the analytics behind pitstop performance and pricing: which behaviours move handover speed, how commercial tiers and clawbacks are landing, which pitstops are systematically under or over performing, and what the in app nudges are actually changing on the counter. Quantify the impact of squad initiatives in cost terms: how much LiveOps load did this self serve flow remove, how much Middle Mile driver time did this handover prompt unlock, and what is the CPP impact of retention work on mature pitstops. Build launch readiness analytics: cohort ramp curves, time to maturity, where new pitstops break in week one, and how the launch playbook should evolve as volume grows. Build the retention layer: a health score for pitstops, at risk alerting, churn diagnosis triaged by cause, and the feedback loop back into acquisition and onboarding. Investigate LiveOps ticket load by category and reason. Quantify what each ticket type costs, where the volume is concentrated, and which pillars should systematise it next. Define KPIs and build dashboards that make Pitstop performance transparent to the squad, to operations, and to leadership. Maintain and extend the squad's dbt models and data pipelines that underpin the monitoring layer. WHO WILL THRIVE IN THIS ROLE? You want to understand how an operation actually works, not analyse it from a distance. Pitstops are messy, varied, and behaviour driven. The best work comes from people who can sit with operators, watch handovers happen, and translate what they see into measurable signals. You're excited by cost and behaviour problems. Where is LiveOps spending time, what's driving handover friction, and where are systems failing in ways the data can show but the squad cannot yet feel. You can navigate messy operational data and turn it into metrics people trust. You're comfortable working alongside operations, design, engineering, and commercial stakeholders, and you can embed your analysis into their workflows. You're fluent in SQL and experienced with BI tools, with strong problem solving instincts. You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network scale operational business. You care about impact, not just insight. Success in this role is measured by whether the Pitstop network can scale without LiveOps scaling with it. You communicate clearly with non technical stakeholders and can explain what the data shows, where the limits are, and what to do next. WHO THRIVES AT RELAY? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
12/06/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation OVERVIEW Relay's Pitstop network is the convenience store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. They aren't Relay staff. We don't control their attention, their turnover, or what else is happening behind their counter. Every behaviour we need has to be produced through systems, incentives, and the app. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day to day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. That means systematising launch readiness, pitstop performance, pricing structure, and retention so the same number of operators can support a network twelve times the size. As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. Are launches hitting day 1 quality? Is handover speed improving where new in app behaviour nudges have rolled out? Which pitstops are heading for churn and why? What's actually driving LiveOps ticket load, and which interventions are removing it? You'll build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad's source of truth on what's working. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the Pitstop squad, working day to day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation. WHAT YOU'LL DO Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel. Build the monitoring around them, investigate movement, and translate the numbers into next actions for the squad. Run the analytics behind pitstop performance and pricing: which behaviours move handover speed, how commercial tiers and clawbacks are landing, which pitstops are systematically under or over performing, and what the in app nudges are actually changing on the counter. Quantify the impact of squad initiatives in cost terms: how much LiveOps load did this self serve flow remove, how much Middle Mile driver time did this handover prompt unlock, and what is the CPP impact of retention work on mature pitstops. Build launch readiness analytics: cohort ramp curves, time to maturity, where new pitstops break in week one, and how the launch playbook should evolve as volume grows. Build the retention layer: a health score for pitstops, at risk alerting, churn diagnosis triaged by cause, and the feedback loop back into acquisition and onboarding. Investigate LiveOps ticket load by category and reason. Quantify what each ticket type costs, where the volume is concentrated, and which pillars should systematise it next. Define KPIs and build dashboards that make Pitstop performance transparent to the squad, to operations, and to leadership. Maintain and extend the squad's dbt models and data pipelines that underpin the monitoring layer. WHO WILL THRIVE IN THIS ROLE? You want to understand how an operation actually works, not analyse it from a distance. Pitstops are messy, varied, and behaviour driven. The best work comes from people who can sit with operators, watch handovers happen, and translate what they see into measurable signals. You're excited by cost and behaviour problems. Where is LiveOps spending time, what's driving handover friction, and where are systems failing in ways the data can show but the squad cannot yet feel. You can navigate messy operational data and turn it into metrics people trust. You're comfortable working alongside operations, design, engineering, and commercial stakeholders, and you can embed your analysis into their workflows. You're fluent in SQL and experienced with BI tools, with strong problem solving instincts. You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network scale operational business. You care about impact, not just insight. Success in this role is measured by whether the Pitstop network can scale without LiveOps scaling with it. You communicate clearly with non technical stakeholders and can explain what the data shows, where the limits are, and what to do next. WHO THRIVES AT RELAY? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description Public sector data has the potential to radically transform people's lives through boosting economic growth, underpinning groundbreaking research, improving the delivery of public services and fuelling cutting-edge artificial intelligence (AI) development and applications across the economy. The Government Digital Service aims to maximise the use and impact of public sector data, enabling businesses, academia, and the public sector to drive economic growth, innovation, and better public services, investing over £100m across the next three years. You will be joining the Office of the Chief Data Officer Portfolio Management team at an exciting time. We have launched 5 Kickstarter projects that aim to deliver high value use cases while testing innovative ways to address challenges related to data access. We are also beginning longer term work to shape the future of data sharing infrastructure to improve the lives of people across the UK. We need great people to make that happen. As a Junior Digital Portfolio Analyst, you will be part of the Office of the Chief Data Officer Portfolio Management team . The PMO team consists of Government Digital and Data Professionals, primarily in the Delivery Manager and Digital Portfolio Manager job roles, however as part of this team you will work closely with delivery teams across the GDS with a breath of roles across the profession. You will be supported in your career development and have the opportunity to move laterally across GDS and widen your knowledge across multiple disciplines. Main responsibilities Support the effective management of risks and issues across the portfolio of digital programmes/projects, identifying, mitigating, and escalating as appropriate to safeguard delivery outcomes. Support the planning and schedule delivery activities via a roadmap or plan on a page, maintaining project plans, timelines, and supporting change control processes. Act as advocate for PMO functions across the business, promoting the PMO and associated best practice within the business and the wider DSIT. Identify, develop and share best practice on processes, tools and templates and support with its implementation and roll out to other teams. Monitor and report delivery progress on all portfolio items and produce performance reports against milestones and outcomes. Support governance and assurance and help teams to follow governance and delivery processes Produce key documentation and reports, including briefing papers, planning data, and governance materials to support programme performance and accountability. support the prioritisation of a group of projects and programmes support more senior portfolio managers and leadership in making improvements Person specification We are looking for: foundational understanding of different project delivery methods-such as Waterfall, Agile, and Hybrid-and an interest in learning how to apply the right approach to the right task an adaptable communicator who can translate analysis into clear insights for both technical and non-technical colleagues, choosing the right format to help the team make informed decisions foundational experience within project, programme, or portfolio environments, including an understanding of delivery essentials such as RAID management, planning, and change control a methodical approach to work, with an appreciation for how planning and forecasting help teams stay on track. You understand that there are different ways to build a plan and are keen to learn which tools work best for different tasks the ability to map out project stakeholders and provide them with tailored, evidence-led communications. You focus on building rapport and use logic and insights to explain decisions and help the team reach a consensus the ability to assist in an administrative capacity to keep strategic planning organized-from coordinating meetings to preparing documentation
12/06/2026
Full time
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need Job description Public sector data has the potential to radically transform people's lives through boosting economic growth, underpinning groundbreaking research, improving the delivery of public services and fuelling cutting-edge artificial intelligence (AI) development and applications across the economy. The Government Digital Service aims to maximise the use and impact of public sector data, enabling businesses, academia, and the public sector to drive economic growth, innovation, and better public services, investing over £100m across the next three years. You will be joining the Office of the Chief Data Officer Portfolio Management team at an exciting time. We have launched 5 Kickstarter projects that aim to deliver high value use cases while testing innovative ways to address challenges related to data access. We are also beginning longer term work to shape the future of data sharing infrastructure to improve the lives of people across the UK. We need great people to make that happen. As a Junior Digital Portfolio Analyst, you will be part of the Office of the Chief Data Officer Portfolio Management team . The PMO team consists of Government Digital and Data Professionals, primarily in the Delivery Manager and Digital Portfolio Manager job roles, however as part of this team you will work closely with delivery teams across the GDS with a breath of roles across the profession. You will be supported in your career development and have the opportunity to move laterally across GDS and widen your knowledge across multiple disciplines. Main responsibilities Support the effective management of risks and issues across the portfolio of digital programmes/projects, identifying, mitigating, and escalating as appropriate to safeguard delivery outcomes. Support the planning and schedule delivery activities via a roadmap or plan on a page, maintaining project plans, timelines, and supporting change control processes. Act as advocate for PMO functions across the business, promoting the PMO and associated best practice within the business and the wider DSIT. Identify, develop and share best practice on processes, tools and templates and support with its implementation and roll out to other teams. Monitor and report delivery progress on all portfolio items and produce performance reports against milestones and outcomes. Support governance and assurance and help teams to follow governance and delivery processes Produce key documentation and reports, including briefing papers, planning data, and governance materials to support programme performance and accountability. support the prioritisation of a group of projects and programmes support more senior portfolio managers and leadership in making improvements Person specification We are looking for: foundational understanding of different project delivery methods-such as Waterfall, Agile, and Hybrid-and an interest in learning how to apply the right approach to the right task an adaptable communicator who can translate analysis into clear insights for both technical and non-technical colleagues, choosing the right format to help the team make informed decisions foundational experience within project, programme, or portfolio environments, including an understanding of delivery essentials such as RAID management, planning, and change control a methodical approach to work, with an appreciation for how planning and forecasting help teams stay on track. You understand that there are different ways to build a plan and are keen to learn which tools work best for different tasks the ability to map out project stakeholders and provide them with tailored, evidence-led communications. You focus on building rapport and use logic and insights to explain decisions and help the team reach a consensus the ability to assist in an administrative capacity to keep strategic planning organized-from coordinating meetings to preparing documentation
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. Job description As a Performance Analyst you'll: deliver analysis, especially using digital analytics, to help product owners make decisions based on evidence help the project team to measure and assess outcomes, for example, 'what success looks like', developing hypotheses and measurement frameworks identify where user experience can be improved and working with teams to overcome barriers work closely with user researchers to combine the 'what' and 'why' of user behaviour provide recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards, slide deck presentations work on GA4 data layer implementations from start to finish, including planning, designing schema, deployment, and ongoing optimisation be utilising Google Tag Manager (GTM) and SQL, enabling you to implement and troubleshoot GA4 tagging be feeding into data architecture plans that ensure accurate and reliable data collection. Including setting up and maintaining data validation processes specific to GA4, and contributing to data processing pipelines that create clean, and useful analytics outputs contribute to the performance analysis community; assisting with training and knowledge sharing of digital analysis principles to wider audiences and expanding your own and others' performance analysis skills Person specification We're interested in people who: can demonstrate strong proficiency with digital analytics platforms, such as Google Analytics (specifically GA4) working with high volumes of data are experienced using analytical environments to evaluate and analyse data, including GCP (Google Cloud Platform), for example tools such as Google BigQuery, Dataform, social media analytics and APIs have experience in creating performance frameworks - specifically what good looks like and how it should be measured (KPIs) possess experience of working in an agile, project-based environment, focussed on delivering user needs succeed in developing implementation strategies - including data architecture, quality assurance and administration have knowledge in running A/B and multivariate testing, including the selection and setting up of appropriate tooling understand and have practical experience of using different data tools to transform and analyse different data sets. Understanding of and practical experience with data analysis and visualisation tools, e.g. Looker Studio and languages e.g. SQL or python can gather and understand technical requirements. Is able to work collaboratively with developers and other data professions to support building suitable technical solutions such as analytics tracking or data pipelines demonstrates strong attention to detail when working with data to ensure accuracy and reliability
12/06/2026
Full time
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. Job description As a Performance Analyst you'll: deliver analysis, especially using digital analytics, to help product owners make decisions based on evidence help the project team to measure and assess outcomes, for example, 'what success looks like', developing hypotheses and measurement frameworks identify where user experience can be improved and working with teams to overcome barriers work closely with user researchers to combine the 'what' and 'why' of user behaviour provide recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards, slide deck presentations work on GA4 data layer implementations from start to finish, including planning, designing schema, deployment, and ongoing optimisation be utilising Google Tag Manager (GTM) and SQL, enabling you to implement and troubleshoot GA4 tagging be feeding into data architecture plans that ensure accurate and reliable data collection. Including setting up and maintaining data validation processes specific to GA4, and contributing to data processing pipelines that create clean, and useful analytics outputs contribute to the performance analysis community; assisting with training and knowledge sharing of digital analysis principles to wider audiences and expanding your own and others' performance analysis skills Person specification We're interested in people who: can demonstrate strong proficiency with digital analytics platforms, such as Google Analytics (specifically GA4) working with high volumes of data are experienced using analytical environments to evaluate and analyse data, including GCP (Google Cloud Platform), for example tools such as Google BigQuery, Dataform, social media analytics and APIs have experience in creating performance frameworks - specifically what good looks like and how it should be measured (KPIs) possess experience of working in an agile, project-based environment, focussed on delivering user needs succeed in developing implementation strategies - including data architecture, quality assurance and administration have knowledge in running A/B and multivariate testing, including the selection and setting up of appropriate tooling understand and have practical experience of using different data tools to transform and analyse different data sets. Understanding of and practical experience with data analysis and visualisation tools, e.g. Looker Studio and languages e.g. SQL or python can gather and understand technical requirements. Is able to work collaboratively with developers and other data professions to support building suitable technical solutions such as analytics tracking or data pipelines demonstrates strong attention to detail when working with data to ensure accuracy and reliability
About Scrumconnect Scrumconnect is a trusted digital consultancy delivering large-scale transformation programmes through agile methodologies, engineering excellence, and quality-first delivery practices. Role Overview We are seeking a Senior QAT Engineer (SFIA Level 5) to lead quality assurance activities across complex digital transformation programmes. You will be responsible for defining testing strategies, driving automation excellence, mentoring QAT engineers, and ensuring quality standards are Embedded across multiple delivery teams. This role requires strong technical expertise combined with leadership capabilities to influence quality practices at programme level. Key Responsibilities Define and implement end-to-end testing strategies and quality frameworks. Design, develop, and maintain complex automated testing solutions. Lead test planning, execution, and reporting activities across multiple teams. Manage test environments and support release assurance processes. Drive continuous improvement initiatives across testing and automation practices. Mentor and support QAT engineers and promote best practices. Collaborate with engineering, architecture, and product teams to ensure quality is Embedded throughout delivery. Provide technical leadership on testing approaches, tooling, and quality governance. Essential Skills & Experience Extensive experience in software testing and quality assurance leadership. Strong knowledge of HTML, CSS, JavaScript, and Node.js. Experience designing and implementing automated testing frameworks. Strong understanding of CI/CD pipelines and DevOps practices. Experience developing and executing enterprise-scale test strategies. Ability to lead technical discussions and influence quality standards. Experience mentoring and supporting engineering teams. Strong stakeholder management and communication skills. Additional Information SFIA Level: 5 Location: Flexible (all UK locations considered except London) Security Clearance: Active SC Clearance required
12/06/2026
Full time
About Scrumconnect Scrumconnect is a trusted digital consultancy delivering large-scale transformation programmes through agile methodologies, engineering excellence, and quality-first delivery practices. Role Overview We are seeking a Senior QAT Engineer (SFIA Level 5) to lead quality assurance activities across complex digital transformation programmes. You will be responsible for defining testing strategies, driving automation excellence, mentoring QAT engineers, and ensuring quality standards are Embedded across multiple delivery teams. This role requires strong technical expertise combined with leadership capabilities to influence quality practices at programme level. Key Responsibilities Define and implement end-to-end testing strategies and quality frameworks. Design, develop, and maintain complex automated testing solutions. Lead test planning, execution, and reporting activities across multiple teams. Manage test environments and support release assurance processes. Drive continuous improvement initiatives across testing and automation practices. Mentor and support QAT engineers and promote best practices. Collaborate with engineering, architecture, and product teams to ensure quality is Embedded throughout delivery. Provide technical leadership on testing approaches, tooling, and quality governance. Essential Skills & Experience Extensive experience in software testing and quality assurance leadership. Strong knowledge of HTML, CSS, JavaScript, and Node.js. Experience designing and implementing automated testing frameworks. Strong understanding of CI/CD pipelines and DevOps practices. Experience developing and executing enterprise-scale test strategies. Ability to lead technical discussions and influence quality standards. Experience mentoring and supporting engineering teams. Strong stakeholder management and communication skills. Additional Information SFIA Level: 5 Location: Flexible (all UK locations considered except London) Security Clearance: Active SC Clearance required
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation OVERVIEW Relay's Pitstop network is the convenience store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. They aren't Relay staff. We don't control their attention, their turnover, or what else is happening behind their counter. Every behaviour we need has to be produced through systems, incentives, and the app. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day to day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. That means systematising launch readiness, pitstop performance, pricing structure, and retention so the same number of operators can support a network twelve times the size. As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. Are launches hitting day 1 quality? Is handover speed improving where new in app behaviour nudges have rolled out? Which pitstops are heading for churn and why? What's actually driving LiveOps ticket load, and which interventions are removing it? You'll build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad's source of truth on what's working. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the Pitstop squad, working day to day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation. WHAT YOU'LL DO Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel. Build the monitoring around them, investigate movement, and translate the numbers into next actions for the squad. Run the analytics behind pitstop performance and pricing: which behaviours move handover speed, how commercial tiers and clawbacks are landing, which pitstops are systematically under or over performing, and what the in app nudges are actually changing on the counter. Quantify the impact of squad initiatives in cost terms: how much LiveOps load did this self serve flow remove, how much Middle Mile driver time did this handover prompt unlock, and what is the CPP impact of retention work on mature pitstops. Build launch readiness analytics: cohort ramp curves, time to maturity, where new pitstops break in week one, and how the launch playbook should evolve as volume grows. Build the retention layer: a health score for pitstops, at risk alerting, churn diagnosis triaged by cause, and the feedback loop back into acquisition and onboarding. Investigate LiveOps ticket load by category and reason. Quantify what each ticket type costs, where the volume is concentrated, and which pillars should systematise it next. Define KPIs and build dashboards that make Pitstop performance transparent to the squad, to operations, and to leadership. Maintain and extend the squad's dbt models and data pipelines that underpin the monitoring layer. WHO WILL THRIVE IN THIS ROLE? You want to understand how an operation actually works, not analyse it from a distance. Pitstops are messy, varied, and behaviour driven. The best work comes from people who can sit with operators, watch handovers happen, and translate what they see into measurable signals. You're excited by cost and behaviour problems. Where is LiveOps spending time, what's driving handover friction, and where are systems failing in ways the data can show but the squad cannot yet feel. You can navigate messy operational data and turn it into metrics people trust. You're comfortable working alongside operations, design, engineering, and commercial stakeholders, and you can embed your analysis into their workflows. You're fluent in SQL and experienced with BI tools, with strong problem solving instincts. You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network scale operational business. You care about impact, not just insight. Success in this role is measured by whether the Pitstop network can scale without LiveOps scaling with it. You communicate clearly with non technical stakeholders and can explain what the data shows, where the limits are, and what to do next. WHO THRIVES AT RELAY? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
12/06/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's Mission is free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation OVERVIEW Relay's Pitstop network is the convenience store backbone of the operation. Customers drop off and collect parcels at these locations, Middle Mile drivers hand off and pick up, and the whole network depends on independent retailers behaving in ways that make Relay work. They aren't Relay staff. We don't control their attention, their turnover, or what else is happening behind their counter. Every behaviour we need has to be produced through systems, incentives, and the app. The Pitstop squad's job is to build those systems. Today the network runs at around 170k parcels a day, propped up by a small operations team and twelve LiveOps FTE absorbing the day to day breakage. The squad's mission is to take the network from 170k to 2M parcels a day without LiveOps scaling linearly with it. That means systematising launch readiness, pitstop performance, pricing structure, and retention so the same number of operators can support a network twelve times the size. As a Data Analyst in the Pitstop squad, you will own the analytics that make all of this measurable. Are launches hitting day 1 quality? Is handover speed improving where new in app behaviour nudges have rolled out? Which pitstops are heading for churn and why? What's actually driving LiveOps ticket load, and which interventions are removing it? You'll build the monitoring layer the squad relies on, run the cost and performance investigations that shape what gets built next, and become the squad's source of truth on what's working. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the Pitstop squad, working day to day with operations, sales, engineering, design, and research. You will report into the centralised data team and be line managed by the Lead Data Analyst for Middle Mile, Pitstops & Sortation. WHAT YOU'LL DO Own the Pitstop squad's five outcome metrics: Launch Velocity, Handover Speed, Handover Accuracy, Pitstop Retention, and Indirect Cost per Parcel. Build the monitoring around them, investigate movement, and translate the numbers into next actions for the squad. Run the analytics behind pitstop performance and pricing: which behaviours move handover speed, how commercial tiers and clawbacks are landing, which pitstops are systematically under or over performing, and what the in app nudges are actually changing on the counter. Quantify the impact of squad initiatives in cost terms: how much LiveOps load did this self serve flow remove, how much Middle Mile driver time did this handover prompt unlock, and what is the CPP impact of retention work on mature pitstops. Build launch readiness analytics: cohort ramp curves, time to maturity, where new pitstops break in week one, and how the launch playbook should evolve as volume grows. Build the retention layer: a health score for pitstops, at risk alerting, churn diagnosis triaged by cause, and the feedback loop back into acquisition and onboarding. Investigate LiveOps ticket load by category and reason. Quantify what each ticket type costs, where the volume is concentrated, and which pillars should systematise it next. Define KPIs and build dashboards that make Pitstop performance transparent to the squad, to operations, and to leadership. Maintain and extend the squad's dbt models and data pipelines that underpin the monitoring layer. WHO WILL THRIVE IN THIS ROLE? You want to understand how an operation actually works, not analyse it from a distance. Pitstops are messy, varied, and behaviour driven. The best work comes from people who can sit with operators, watch handovers happen, and translate what they see into measurable signals. You're excited by cost and behaviour problems. Where is LiveOps spending time, what's driving handover friction, and where are systems failing in ways the data can show but the squad cannot yet feel. You can navigate messy operational data and turn it into metrics people trust. You're comfortable working alongside operations, design, engineering, and commercial stakeholders, and you can embed your analysis into their workflows. You're fluent in SQL and experienced with BI tools, with strong problem solving instincts. You have at least 3 years experience, ideally with exposure to logistics, parcels, retail operations, or another network scale operational business. You care about impact, not just insight. Success in this role is measured by whether the Pitstop network can scale without LiveOps scaling with it. You communicate clearly with non technical stakeholders and can explain what the data shows, where the limits are, and what to do next. WHO THRIVES AT RELAY? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Recommend team builds and owns the recommendation experience that allows customers to recommend Wise to their friends and family and brings new customers to Wise through the recommendations. From building referral platforms, to creating smooth onboarding experience for referred customers and building reward mechanisms, we own the whole journey until the first international money needs are met. Our team is dedicated to building the best recommendation journey and diverse reward mechanisms to solve customers' first international money needs in a way that's clear, easy and delightful. Our team is diverse and is made of software engineers, data analysts, and designers and more that collaborate on a daily basis to continuously improve customer experience with recommendation journey at Wise. We are looking for an iOS Engineer to help us evolve and scale our recommendation platform and reward mechanisms for our customers all over the world. You will get the opportunity to build the customer experience for referring their friends or family to Wise and to build product experiences that help us shape the first experience of many of our soon-to-be-new customers. You will also own the technical strategy for marketing data attribution, ensuring our growth is measurable and precise, while providing dedicated engineering support to our Affiliates team to expand our global reach through external partnerships. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! Experience in building and deploying an iOS app Proficiency in Swift Familiarity with software architectural patterns like MVC, MVVM, or VIPER (We use VIPER and MVVM but are open to exploring new approaches). A strong product mindset and passion for user experience-you prioritise work with users in mind and make data-driven decisions to address user issues. Excellent communication skills and the ability to convey complex, technical concepts to non-technical audiences. Ability to both collaborate effectively with your team and solve problems independently and proactively. You may also have: Experience with SwiftUI Experience with Structured Concurrency Experience with mobile CI pipelines Additional Information What the first six months in this role will look like You'll have onboarded and found your place through understanding your team, squad and guild vision and how you can contribute Understanding the Fintech domain and our tech culture You'll have fully developed new features, from planning to release, and keep monitoring their adoption once live Gone through two quarterly plannings and proposed ideas to take your product further For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
12/06/2026
Full time
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description The Recommend team builds and owns the recommendation experience that allows customers to recommend Wise to their friends and family and brings new customers to Wise through the recommendations. From building referral platforms, to creating smooth onboarding experience for referred customers and building reward mechanisms, we own the whole journey until the first international money needs are met. Our team is dedicated to building the best recommendation journey and diverse reward mechanisms to solve customers' first international money needs in a way that's clear, easy and delightful. Our team is diverse and is made of software engineers, data analysts, and designers and more that collaborate on a daily basis to continuously improve customer experience with recommendation journey at Wise. We are looking for an iOS Engineer to help us evolve and scale our recommendation platform and reward mechanisms for our customers all over the world. You will get the opportunity to build the customer experience for referring their friends or family to Wise and to build product experiences that help us shape the first experience of many of our soon-to-be-new customers. You will also own the technical strategy for marketing data attribution, ensuring our growth is measurable and precise, while providing dedicated engineering support to our Affiliates team to expand our global reach through external partnerships. Qualifications We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! Experience in building and deploying an iOS app Proficiency in Swift Familiarity with software architectural patterns like MVC, MVVM, or VIPER (We use VIPER and MVVM but are open to exploring new approaches). A strong product mindset and passion for user experience-you prioritise work with users in mind and make data-driven decisions to address user issues. Excellent communication skills and the ability to convey complex, technical concepts to non-technical audiences. Ability to both collaborate effectively with your team and solve problems independently and proactively. You may also have: Experience with SwiftUI Experience with Structured Concurrency Experience with mobile CI pipelines Additional Information What the first six months in this role will look like You'll have onboarded and found your place through understanding your team, squad and guild vision and how you can contribute Understanding the Fintech domain and our tech culture You'll have fully developed new features, from planning to release, and keep monitoring their adoption once live Gone through two quarterly plannings and proposed ideas to take your product further For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we're also the place for pretty much everything else on wheels, from e bikes to caravans. In the automotive world, change is a constant, that's why we take our job of untangling the complex car buying journey very seriously. At our core, we're all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. About the job Every week, millions of people use the Autotrader online marketplace. Our consumer experience isn't just about finding a vehicle; it's multi faceted, allowing consumers to research, refine, and buy in one place. We are looking for a Data Analyst with experience of complex consumer journeys to help us build and evolve our consumer products. As a Data Analyst, you will play an important role in one of our consumer product teams, which centre around key parts of the consumer experience such as Search, Selling, CRM, and Marketing. Our teams are cross disciplinary, so it's highly collaborative; you'll need to work closely with engineers, designers, and product leads. Your responsibilities will include: Support establishing metrics in your product area, appropriate monitoring and ensuring accuracy Collaborate with engineers to implement and maintain data products. Most of our data modelling is done using dbt. Ensure robust and accurate tracking of our user journeys through your product, and alignment with business wide approach to user tracking Plan, execute and analyse A/B tests in your product area Analyse the performance of your product, drive its improvement through your recommendations and ensure reliable evaluation of product changes and evolution Furthermore, as a valued member of our analytics community, you'll play a key role in aligning Growth and Product Analytics principles, supporting a culture of evidence led thinking and contributing to knowledge sharing across the discipline. What we're looking for Experience as a Data Analyst (or similar role) within consumer facing product teams Experience applying methods for statistical inference (e.g. Bayesian, Frequentist) and analysing A/B tests Experience in planning and completing analytical tasks on time, being responsible for gathering and defining analysis requirements and having the courage to challenge misconceptions. The ability to simplify and articulate complex analysis into clear, actionable insights and easy to digest outputs for diverse audiences. Experience with common analytics tools used for tracking and analysing user behaviour, such as Google Analytics or similar platforms. Proficiency in SQL and Python/R, coupled with knowledge of ETL processes and foundational data engineering principles. We're offering a salary of £35,000 - £60,000 for the Professional Data Analyst role, plus an additional 10 % of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve. That's not all. You'll be enrolled in our pension scheme, where our standard contributions are 7 % and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that's why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds - office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. We are committed to making Autotrader a diverse and inclusive environment for everyone. We are a disability confident leader.
12/06/2026
Full time
You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we're also the place for pretty much everything else on wheels, from e bikes to caravans. In the automotive world, change is a constant, that's why we take our job of untangling the complex car buying journey very seriously. At our core, we're all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. About the job Every week, millions of people use the Autotrader online marketplace. Our consumer experience isn't just about finding a vehicle; it's multi faceted, allowing consumers to research, refine, and buy in one place. We are looking for a Data Analyst with experience of complex consumer journeys to help us build and evolve our consumer products. As a Data Analyst, you will play an important role in one of our consumer product teams, which centre around key parts of the consumer experience such as Search, Selling, CRM, and Marketing. Our teams are cross disciplinary, so it's highly collaborative; you'll need to work closely with engineers, designers, and product leads. Your responsibilities will include: Support establishing metrics in your product area, appropriate monitoring and ensuring accuracy Collaborate with engineers to implement and maintain data products. Most of our data modelling is done using dbt. Ensure robust and accurate tracking of our user journeys through your product, and alignment with business wide approach to user tracking Plan, execute and analyse A/B tests in your product area Analyse the performance of your product, drive its improvement through your recommendations and ensure reliable evaluation of product changes and evolution Furthermore, as a valued member of our analytics community, you'll play a key role in aligning Growth and Product Analytics principles, supporting a culture of evidence led thinking and contributing to knowledge sharing across the discipline. What we're looking for Experience as a Data Analyst (or similar role) within consumer facing product teams Experience applying methods for statistical inference (e.g. Bayesian, Frequentist) and analysing A/B tests Experience in planning and completing analytical tasks on time, being responsible for gathering and defining analysis requirements and having the courage to challenge misconceptions. The ability to simplify and articulate complex analysis into clear, actionable insights and easy to digest outputs for diverse audiences. Experience with common analytics tools used for tracking and analysing user behaviour, such as Google Analytics or similar platforms. Proficiency in SQL and Python/R, coupled with knowledge of ETL processes and foundational data engineering principles. We're offering a salary of £35,000 - £60,000 for the Professional Data Analyst role, plus an additional 10 % of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve. That's not all. You'll be enrolled in our pension scheme, where our standard contributions are 7 % and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share save options, and much more. We always want to give you the support you need and help prioritise your wellbeing, that's why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more. On top of all that, our hybrid model, Connected Working, combines the best of both worlds - office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. We are committed to making Autotrader a diverse and inclusive environment for everyone. We are a disability confident leader.
11614SJR £28k - 32k per year Service Desk Analyst We are looking for a proactive and customer focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first and second line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third party suppliers to resolve issues and deliver services. Manage the full lifecycle of end user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
12/06/2026
Full time
11614SJR £28k - 32k per year Service Desk Analyst We are looking for a proactive and customer focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first and second line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third party suppliers to resolve issues and deliver services. Manage the full lifecycle of end user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
Application Support Analyst Contract: FTC, 11 months (opportunity for permanent) Location: Belfast, Holywood Exchange (Hybrid - 3 days onsite / 2 days WFH) Hours: Monday-Friday, 9:00am-5:00pm (with flexitime options) VANRATH is partnering with a leading organisation to recruit an Application Support Analyst to join a busy business support function on an 11-month contract. This opportunity would suit someone with a strong understanding of business operations and systems, particularly ERP platforms such as SAP, who enjoys problem-solving, working with data, and supporting colleagues across the wider business. A formal IT background is not essential. We're keen to speak with candidates who understand how businesses operate, can navigate systems confidently, and are quick to learn new processes. The Role As an Application Support Analyst, you will: Act as a key point of contact for application and system-related queries, providing first line support to users across the business Investigate and resolve system issues, ensuring applications and data are operating effectively Manage user access, system administration, and ongoing maintenance activities Monitor data quality and accuracy, supporting strong data governance practices Support batch jobs, system interfaces, and integrations Work closely with internal development teams and third party providers to deliver system enhancements Maintain helpdesk records and contribute to process documentation Support end users through system training and adoption initiatives Analyse data to identify trends, risks, and opportunities for process improvement The Person We're looking for someone with: A strong understanding of core business processes such as sales, purchasing, logistics, or finance Strong analytical skills with excellent attention to detail Confidence working with data and system processes The ability to learn new systems and adapt quickly Strong communication skills and the ability to build relationships with stakeholders at all levels Desirable: Experience using ERP systems such as SAP (or similar) from a business/user perspective Interested? To speak in complete confidence about this opportunity, please click apply, or contact VANRATH for more information.
12/06/2026
Full time
Application Support Analyst Contract: FTC, 11 months (opportunity for permanent) Location: Belfast, Holywood Exchange (Hybrid - 3 days onsite / 2 days WFH) Hours: Monday-Friday, 9:00am-5:00pm (with flexitime options) VANRATH is partnering with a leading organisation to recruit an Application Support Analyst to join a busy business support function on an 11-month contract. This opportunity would suit someone with a strong understanding of business operations and systems, particularly ERP platforms such as SAP, who enjoys problem-solving, working with data, and supporting colleagues across the wider business. A formal IT background is not essential. We're keen to speak with candidates who understand how businesses operate, can navigate systems confidently, and are quick to learn new processes. The Role As an Application Support Analyst, you will: Act as a key point of contact for application and system-related queries, providing first line support to users across the business Investigate and resolve system issues, ensuring applications and data are operating effectively Manage user access, system administration, and ongoing maintenance activities Monitor data quality and accuracy, supporting strong data governance practices Support batch jobs, system interfaces, and integrations Work closely with internal development teams and third party providers to deliver system enhancements Maintain helpdesk records and contribute to process documentation Support end users through system training and adoption initiatives Analyse data to identify trends, risks, and opportunities for process improvement The Person We're looking for someone with: A strong understanding of core business processes such as sales, purchasing, logistics, or finance Strong analytical skills with excellent attention to detail Confidence working with data and system processes The ability to learn new systems and adapt quickly Strong communication skills and the ability to build relationships with stakeholders at all levels Desirable: Experience using ERP systems such as SAP (or similar) from a business/user perspective Interested? To speak in complete confidence about this opportunity, please click apply, or contact VANRATH for more information.
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
12/06/2026
Full time
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
