Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
28/07/2026
Full time
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.
About ABBYY Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. About the role The Solution Development Representative (SDR) acts as an extension of the ABBYY Sales and Marketing organizations by generating qualified sales opportunities and contact discovery via following up inbound marketing leads and targeted account development, cold calling. This position also assists Account Execs (AE) with developing intro messages for line of business penetration, org chart identification, and collaborates to help determine best campaign tactics. The SDR possesses strong business acumen and the ability to quickly understand and apply the fundamentals of a prospect or customer's business environment, organization, and strategy is essential to success in this role. In addition, the SDR possesses the aptitude and or relevant sales or marketing experience to easily understand and articulate the business value of ABBYY products and solutions to C-level executives, line of business and IT professionals. Job Responsibilities Develops introductory messages for line of business penetration Complete account research and development for proactive opportunity development Research and qualifies leads, including org chart identification, to attain lead development quota Develop and maintain relationships with account stakeholders while acquiring account intelligence to leverage in opportunity development calls and in collaboration with field sales Collaborates with Account Executives to determine campaign tactics Manages a high volume of proactive outbound prospecting calls to drive new customer acquisitions Create and maintain CRM call notes and history Provide field marketing event support Job Requirements Strong communication and networking skills via phone and email Intrinsic motivation, enthusiasm and passion for Sales Bachelor's degree 2 or more years of experience in an SDR or business development role in a B2B environment Experience with Salesforce or other CRM software Fluency in English, Italian and Spanish Knowledge of systems like Salesforce and HubSpot MEDDICC sales methodology is a plus Here are some of our local benefits Work from home, or hybrid Private health insurance Private pension ( up to 5% EE and 4% ER ) Volunteering Time Off (2 days/ year) Join ABBYY, and you will Love how you workWe provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work withWe are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work onWe are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others. ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
27/07/2026
Full time
About ABBYY Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. About the role The Solution Development Representative (SDR) acts as an extension of the ABBYY Sales and Marketing organizations by generating qualified sales opportunities and contact discovery via following up inbound marketing leads and targeted account development, cold calling. This position also assists Account Execs (AE) with developing intro messages for line of business penetration, org chart identification, and collaborates to help determine best campaign tactics. The SDR possesses strong business acumen and the ability to quickly understand and apply the fundamentals of a prospect or customer's business environment, organization, and strategy is essential to success in this role. In addition, the SDR possesses the aptitude and or relevant sales or marketing experience to easily understand and articulate the business value of ABBYY products and solutions to C-level executives, line of business and IT professionals. Job Responsibilities Develops introductory messages for line of business penetration Complete account research and development for proactive opportunity development Research and qualifies leads, including org chart identification, to attain lead development quota Develop and maintain relationships with account stakeholders while acquiring account intelligence to leverage in opportunity development calls and in collaboration with field sales Collaborates with Account Executives to determine campaign tactics Manages a high volume of proactive outbound prospecting calls to drive new customer acquisitions Create and maintain CRM call notes and history Provide field marketing event support Job Requirements Strong communication and networking skills via phone and email Intrinsic motivation, enthusiasm and passion for Sales Bachelor's degree 2 or more years of experience in an SDR or business development role in a B2B environment Experience with Salesforce or other CRM software Fluency in English, Italian and Spanish Knowledge of systems like Salesforce and HubSpot MEDDICC sales methodology is a plus Here are some of our local benefits Work from home, or hybrid Private health insurance Private pension ( up to 5% EE and 4% ER ) Volunteering Time Off (2 days/ year) Join ABBYY, and you will Love how you workWe provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work withWe are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work onWe are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others. ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on LinkedIn and X. We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity, and we would be interested in applicants located in Spain, Sweden, UK, Ireland or Germany. The Opportunity: At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems - regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early - while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We're looking for a Staff-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there's a broad opportunity to expand or redefine this role based on impact and initiative. What You'll Be Doing: Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. Effective communication: You'll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What Makes You a Great Fit: Strong engineering skills: Solid experience building production-grade, user-facing software systems. You're a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision. AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You're comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with your peers. You're open to feedback, and you bring a solutions-oriented mindset to the table. Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Bonus Points for: Experience building or working with agent frameworks or multi agent workflows. Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks) Experience building tools for data engineering. How we work: We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 103,958 - GBP 124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication - Expect open decision-making and regular company-wide updates. Innovation-Driven - Autonomy and support to ship great work and try new things. Open Source Roots - Built on community-driven values that shape how we work. Empowered Teams - High trust, low ego culture that values outcomes over optics. Career Growth Pathways - Defined opportunities to grow and develop your career. Approachable Leadership - Transparent execs who are involved, visible, and human. Passionate People - Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital . click apply for full job details
26/07/2026
Full time
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on LinkedIn and X. We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity, and we would be interested in applicants located in Spain, Sweden, UK, Ireland or Germany. The Opportunity: At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems - regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early - while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We're looking for a Staff-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there's a broad opportunity to expand or redefine this role based on impact and initiative. What You'll Be Doing: Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. Effective communication: You'll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What Makes You a Great Fit: Strong engineering skills: Solid experience building production-grade, user-facing software systems. You're a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision. AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You're comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with your peers. You're open to feedback, and you bring a solutions-oriented mindset to the table. Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Bonus Points for: Experience building or working with agent frameworks or multi agent workflows. Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks) Experience building tools for data engineering. How we work: We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 103,958 - GBP 124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication - Expect open decision-making and regular company-wide updates. Innovation-Driven - Autonomy and support to ship great work and try new things. Open Source Roots - Built on community-driven values that shape how we work. Empowered Teams - High trust, low ego culture that values outcomes over optics. Career Growth Pathways - Defined opportunities to grow and develop your career. Approachable Leadership - Transparent execs who are involved, visible, and human. Passionate People - Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital . click apply for full job details
CRM and Data Analyst About Hydrogen At Hydrogen Group, our purpose is enabling you to thrive in a changing world, that includes our clients, candidates, and our own people. As a CRM and Data Analyst, you'll be a catalyst for this mission, helping us build a robust, responsive platform that empowers our teams to work smarter, adapt faster, and deliver more for our clients and candidates. This is your chance to contribute to a business that places purpose at the heart of everything we do. We're looking for someone who enjoys solving problems, improving systems and is excited by the opportunity to work at the intersection of CRM, data and AI. This is an ideal role for someone early in their career who wants to grow beyond Salesforce administration into platform optimisation, automation, data and AI. The Role You'll take ownership of the day to day running and continuous improvement of our Platform ecosystem, helping ensure our CRM, data and AI tools remain reliable, well maintained and continually evolving. Working closely with our Platform, Change and Sales teams, you'll help optimise existing systems, improve data quality, automate manual processes and support the rollout of new platform and AI capabilities across the business. As our use of AI grows, you'll also play an important role in maintaining, improving and supporting the solutions we build, while continually looking for opportunities to use AI to improve the way we work. You will work alongside our CRM Manager, who leads platform architecture, complex technical delivery and our strategic AI initiatives. You run the operation; together you improve it. What you will be responsible for Day to day platform administration and support: user and licence management, Salesforce configuration changes, and first line troubleshooting for consultants across our offices. Data quality and integrity. Find root causes of bad data, fix them at source, and ensure our data is fit for reporting and for the AI tools that consume it. Delivering platform enhancements. Work with end users to understand their needs, translate into scalable configuration, test it, and communicate changes clearly. Operational ownership of our BI, data and AI solutions once they go live: monitoring, resolving issues, and keeping them trusted by the business. Spotting where teams use our systems inconsistently or lose time to manual work, then using AI and automation to close the gap. Automating your own workload. Every hour saved with AI adds capacity for broader platform, data, and AI work-this is the growth path built into the role. What success looks like The platform runs day to day with clear operational ownership and without escalation. Data quality improves measurably, and reporting and AI outputs are trusted as a result. Our BI and AI solutions are stable, supported and used. Capacity through automation to take on bigger projects is created. What you will need 2-3 years of hands on Salesforce administration experience, ideally with Sales Cloud. A strong analytical mindset, with experience building reports and dashboards. Knowledge of SQL. A genuine interest in AI and emerging technology, with examples of AI tools you already use in your own work. Clear communication and the ability to build trust with end users; you will be the first point of contact for the platform across our global offices, with part of your day overlapping UK hours. Useful but not essential: Bullhorn for Salesforce or Talent Rover, Looker, BigQuery or dbt, Broadbean, and OwnBackup. Where this role goes This is an early career role with a defined path into a broader Platform and AI position. As you automate the routine parts of the job, you will take on more of the data, AI and platform delivery work that sits behind our strategy.
26/07/2026
Full time
CRM and Data Analyst About Hydrogen At Hydrogen Group, our purpose is enabling you to thrive in a changing world, that includes our clients, candidates, and our own people. As a CRM and Data Analyst, you'll be a catalyst for this mission, helping us build a robust, responsive platform that empowers our teams to work smarter, adapt faster, and deliver more for our clients and candidates. This is your chance to contribute to a business that places purpose at the heart of everything we do. We're looking for someone who enjoys solving problems, improving systems and is excited by the opportunity to work at the intersection of CRM, data and AI. This is an ideal role for someone early in their career who wants to grow beyond Salesforce administration into platform optimisation, automation, data and AI. The Role You'll take ownership of the day to day running and continuous improvement of our Platform ecosystem, helping ensure our CRM, data and AI tools remain reliable, well maintained and continually evolving. Working closely with our Platform, Change and Sales teams, you'll help optimise existing systems, improve data quality, automate manual processes and support the rollout of new platform and AI capabilities across the business. As our use of AI grows, you'll also play an important role in maintaining, improving and supporting the solutions we build, while continually looking for opportunities to use AI to improve the way we work. You will work alongside our CRM Manager, who leads platform architecture, complex technical delivery and our strategic AI initiatives. You run the operation; together you improve it. What you will be responsible for Day to day platform administration and support: user and licence management, Salesforce configuration changes, and first line troubleshooting for consultants across our offices. Data quality and integrity. Find root causes of bad data, fix them at source, and ensure our data is fit for reporting and for the AI tools that consume it. Delivering platform enhancements. Work with end users to understand their needs, translate into scalable configuration, test it, and communicate changes clearly. Operational ownership of our BI, data and AI solutions once they go live: monitoring, resolving issues, and keeping them trusted by the business. Spotting where teams use our systems inconsistently or lose time to manual work, then using AI and automation to close the gap. Automating your own workload. Every hour saved with AI adds capacity for broader platform, data, and AI work-this is the growth path built into the role. What success looks like The platform runs day to day with clear operational ownership and without escalation. Data quality improves measurably, and reporting and AI outputs are trusted as a result. Our BI and AI solutions are stable, supported and used. Capacity through automation to take on bigger projects is created. What you will need 2-3 years of hands on Salesforce administration experience, ideally with Sales Cloud. A strong analytical mindset, with experience building reports and dashboards. Knowledge of SQL. A genuine interest in AI and emerging technology, with examples of AI tools you already use in your own work. Clear communication and the ability to build trust with end users; you will be the first point of contact for the platform across our global offices, with part of your day overlapping UK hours. Useful but not essential: Bullhorn for Salesforce or Talent Rover, Looker, BigQuery or dbt, Broadbean, and OwnBackup. Where this role goes This is an early career role with a defined path into a broader Platform and AI position. As you automate the routine parts of the job, you will take on more of the data, AI and platform delivery work that sits behind our strategy.
Senior Data Analyst Save the Children UK is looking for a Senior Data Analyst to join our high performing Analysis team in the Public Impact division. You'll play a key role in delivering insight led, supporter focused solutions that drive income, engagement, and impact for children. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About Public Impact The purpose of the Public Impact is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. We are building a distinctive modern cause that galvanises the public to act with us. About the role As Senior Data Analyst, you will be at the forefront of transforming how data and analytics shape our fundraising, marketing and campaigning activity through Public Impact. Working in an environment of agile, multi disciplinary teams you'll be a great collaborator and an experienced analytics professional, adept at building strong relationships and cutting through boundaries in a fast moving and dynamic environment. Leveraging agile principles, you'll flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do. This role is ideal for someone who combines technical excellence with a strong strategic mindset and the ability to translate complex analysis findings into actionable business change. In this role you will: Lead cross cutting strategic analysis projects across our marketing, fundraising and campaign squads. Act as a key strategic partner and subject matter expert, turning analysis into actionable recommendations that improve supporter engagement and income generation. Identify and implement innovative, predictive analytics solutions to our biggest business challenges. Lead the use of advanced algorithms and tools to improve efficiency and decision making across the division. Foster a culture of data driven decision making through self service tools, training, and storytelling. Act as product owner for our suite of CRM analytics tools, leading the development roadmap and collaborating with suppliers. About you Commitment to Save the Children's vision, mission and values. Strong communication and collaboration skills, with the ability to influence non technical stakeholders and explain complex concepts to those same stakeholders. Proven experience applying advanced analytical techniques in marketing, including segmentation (e.g. cluster analysis), behaviour prediction (e.g. propensity modelling), churn analysis, A/B testing, and data visualisation. Strong skills in R (R Studio), SQL or Python for statistical analysis in a commercial context. Experience with data analytics tools and platforms such as Azure Synapse Analytics, Databricks, Salesforce, Microsoft Power BI is advantageous. Experience working with large datasets, including extracting and preparing data using SQL and a strong understanding of relational databases. Experience with website analytics tools (e.g. Google Analytics or Adobe Analytics) is desirable. Passion for applying data to drive positive social impact. What we offer you We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here. Generous annual leave - starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - up to 39 weeks maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Location & Ways of Working This role can be performed remotely on the island of Ireland, but at times you will be required to come to your contracted office in Belfast (usually between 1-2 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Travel costs to your contracted office will be at your own expense. Flexible working options are available and can be discussed at interview. Commitment to Diversity & Inclusion Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, especially those with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, experience of migration and/or refugee status, care experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Salary Structure Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children Careers Interview Expenses Candidates should note that we do not reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based. Pre employment Checks Any Employment with Save the Children UK will be subject to the following checks prior to your start date: A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) Receipt of satisfactory references - as a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history. Proof of eligibility to work in the national location for this role. Full time (flexible working options available) Full time (flexible working options available) Closing date Midnight on Sunday 26th July
24/07/2026
Full time
Senior Data Analyst Save the Children UK is looking for a Senior Data Analyst to join our high performing Analysis team in the Public Impact division. You'll play a key role in delivering insight led, supporter focused solutions that drive income, engagement, and impact for children. About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About Public Impact The purpose of the Public Impact is to build an active community of people in the UK who give money, time and take action to enable lasting change for children. We are building a distinctive modern cause that galvanises the public to act with us. About the role As Senior Data Analyst, you will be at the forefront of transforming how data and analytics shape our fundraising, marketing and campaigning activity through Public Impact. Working in an environment of agile, multi disciplinary teams you'll be a great collaborator and an experienced analytics professional, adept at building strong relationships and cutting through boundaries in a fast moving and dynamic environment. Leveraging agile principles, you'll flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do. This role is ideal for someone who combines technical excellence with a strong strategic mindset and the ability to translate complex analysis findings into actionable business change. In this role you will: Lead cross cutting strategic analysis projects across our marketing, fundraising and campaign squads. Act as a key strategic partner and subject matter expert, turning analysis into actionable recommendations that improve supporter engagement and income generation. Identify and implement innovative, predictive analytics solutions to our biggest business challenges. Lead the use of advanced algorithms and tools to improve efficiency and decision making across the division. Foster a culture of data driven decision making through self service tools, training, and storytelling. Act as product owner for our suite of CRM analytics tools, leading the development roadmap and collaborating with suppliers. About you Commitment to Save the Children's vision, mission and values. Strong communication and collaboration skills, with the ability to influence non technical stakeholders and explain complex concepts to those same stakeholders. Proven experience applying advanced analytical techniques in marketing, including segmentation (e.g. cluster analysis), behaviour prediction (e.g. propensity modelling), churn analysis, A/B testing, and data visualisation. Strong skills in R (R Studio), SQL or Python for statistical analysis in a commercial context. Experience with data analytics tools and platforms such as Azure Synapse Analytics, Databricks, Salesforce, Microsoft Power BI is advantageous. Experience working with large datasets, including extracting and preparing data using SQL and a strong understanding of relational databases. Experience with website analytics tools (e.g. Google Analytics or Adobe Analytics) is desirable. Passion for applying data to drive positive social impact. What we offer you We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here. Generous annual leave - starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. Family Leave - up to 39 weeks maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement). Special Leave - up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave. Volunteer Leave - up to 3 days paid leave per year to support volunteering and give back. Pension & Life Assurance - helping you plan for the future with up to 7% employer pension contributions. Employee Discounts - access thousands of deals across groceries, retail, tech, travel, fitness, and more. Health & Wellbeing Support - including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. Location & Ways of Working This role can be performed remotely on the island of Ireland, but at times you will be required to come to your contracted office in Belfast (usually between 1-2 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Travel costs to your contracted office will be at your own expense. Flexible working options are available and can be discussed at interview. Commitment to Diversity & Inclusion Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. We encourage applications from people of all backgrounds, especially those with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, experience of migration and/or refugee status, care experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. Salary Structure Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children Careers Interview Expenses Candidates should note that we do not reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based. Pre employment Checks Any Employment with Save the Children UK will be subject to the following checks prior to your start date: A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable) Receipt of satisfactory references - as a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history. Proof of eligibility to work in the national location for this role. Full time (flexible working options available) Full time (flexible working options available) Closing date Midnight on Sunday 26th July
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
20/07/2026
Full time
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
Technical Support Analyst - London CoStar Group is a leading global provider of commercial and residential real estate information, analytics and online marketplaces. As part of the S&P 500, CoStar's mission is to digitize the world's real estate, empowering businesses and individuals with insights and connections that improve their operations. Role Overview We are seeking a passionate and energetic Technical Support Analyst to assist our clients with technical questions within the CoStar Real Estate Manager platform. The role is the primary point of contact between CoStar and its customers, providing first rate support and ensuring customer satisfaction. Responsibilities Become a product expert: master the application tools and stay up to date on new features and existing issues. Leverage internal resources to provide accurate and timely responses to customers. Adhere to published processes and procedures, managing your case workload to meet or exceed SLAs. Build strong customer relationships through communication via email, phone and virtual calls. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within Salesforce. Collaborate cross functionally with colleagues and collect enhancement requests. Serve as the "voice of the customer" in cross team initiatives. Qualifications Bachelor's degree or equivalent experience. 1+ year experience interacting directly with customers and resolving concerns. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Strong troubleshooting skills for Windows applications and SaaS models. Ability to learn new concepts quickly and manage multiple priorities. Willingness to work a modified schedule, including after hours and on call work. Professional, positive, and nurturing attitude toward all clients. Strong sense of urgency and responsiveness. Benefits Full private medical and dental cover. Life assurance and member rewards. 28 days annual leave and flexible leave options. Competitive pension plan. Season ticket loans. Enhanced maternity and paternity pay. CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug free workplace and conduct pre employment substance abuse testing. CoStar is committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by emailing .
19/07/2026
Full time
Technical Support Analyst - London CoStar Group is a leading global provider of commercial and residential real estate information, analytics and online marketplaces. As part of the S&P 500, CoStar's mission is to digitize the world's real estate, empowering businesses and individuals with insights and connections that improve their operations. Role Overview We are seeking a passionate and energetic Technical Support Analyst to assist our clients with technical questions within the CoStar Real Estate Manager platform. The role is the primary point of contact between CoStar and its customers, providing first rate support and ensuring customer satisfaction. Responsibilities Become a product expert: master the application tools and stay up to date on new features and existing issues. Leverage internal resources to provide accurate and timely responses to customers. Adhere to published processes and procedures, managing your case workload to meet or exceed SLAs. Build strong customer relationships through communication via email, phone and virtual calls. Diagnose complex technical issues, research solutions, and develop effective workarounds. Maintain customer case data integrity within Salesforce. Collaborate cross functionally with colleagues and collect enhancement requests. Serve as the "voice of the customer" in cross team initiatives. Qualifications Bachelor's degree or equivalent experience. 1+ year experience interacting directly with customers and resolving concerns. 6+ months of SQL experience (academic or professional). Experience with database and web based software. Strong troubleshooting skills for Windows applications and SaaS models. Ability to learn new concepts quickly and manage multiple priorities. Willingness to work a modified schedule, including after hours and on call work. Professional, positive, and nurturing attitude toward all clients. Strong sense of urgency and responsiveness. Benefits Full private medical and dental cover. Life assurance and member rewards. 28 days annual leave and flexible leave options. Competitive pension plan. Season ticket loans. Enhanced maternity and paternity pay. CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug free workplace and conduct pre employment substance abuse testing. CoStar is committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by emailing .
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
17/07/2026
Full time
Revenue Strategy & Operations Analyst ( 6 Month Maternity Leave Cover ) CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. You will represent the RSO team in London, as the rest of the team is distributed globally. You'll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We'll set you up for success - but we're also looking for someone who's curious enough to proactively seek out information. You'll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We're looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you're early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You'll Do? You'll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you'll become the go-to person for many of these areas. Responsibilities include: Own and support company-wide revenue forecasting rhythms through modeling Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data Experiment with AI and automation tools to build smarter, faster workflows across the operations function Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You're early in your career but you operate like someone who's been around longer. You don't wait to be told what to do - you identify the problem, propose the solution, and get moving. You're as comfortable building a forecasting model as you are presenting your findings to the CFO. And you're the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you've built and how you think Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business Experience with BI tools (Tableau, Power BI, Looker, or similar) Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss Bias to action - you lead with solutions, move fast, and don't get stuck waiting for perfect information Genuinely curious - you dig into problems until you understand them, and you're always looking for a smarter way Ambitious - you're not looking for a job, you're looking for a career, and you're motivated by the opportunity to grow into a strategic partner within the business Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don't need someone sitting next to you to get up to speed or get things done Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding Experience with or enthusiasm for AI tools and workflow automation Nice to Have Background in SaaS, AdTech, MarTech, or Cybersecurity Exposure to revenue forecasting Experience working in a fast-scaling or global environment
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
16/07/2026
Full time
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
16/07/2026
Full time
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
Overview About the Role & Team IDC is a global leader in technology market intelligence and advisory services, operating across 110 offices worldwide. Our clients include the world's most innovative technology companies-from fast growing emerging vendors to the industry's most established global brands. As a Business Development Director, you will play a critical role in accelerating IDC's growth across EMEA. You will focus on new business development within a defined set of existing accounts, expanding IDC's footprint by building strong executive relationships and positioning our Custom Solutions portfolio. This role is ideal for a competitive, self driven professional who thrives in a fast paced, high impact environment. You will join a small, high performing team of Custom Solutions Specialists who partner closely with account teams to drive regional growth. What You'll Do Drive new business generation by selling IDC's Custom Solutions portfolio to clients in the technology sector. Identify, qualify, and close new opportunities through proactive prospecting, networking, and targeted outreach-owning the full sales cycle from first contact to contract signature. Support account managers by providing pre sales expertise and helping them position and sell Custom Solutions into their existing account relationships. Develop deep expertise in IDC's Custom Solutions offering, including key buyer personas (Marketing Intelligence, Regional Strategy, Marketing leaders) and their core use cases. Collaborate with EMEA leadership to shape regional growth priorities and contribute to the execution of strategic initiatives. Work closely with Global Solution Consultants to develop complex proposals, ensuring solution design aligns with client objectives. Maintain rigorous pipeline management in Salesforce, delivering accurate forecasting and consistently communicating progress to leadership. What You Bring Hunter mentality: Highly self motivated, resilient, and skilled at building pipeline in complex stakeholder environments. 10+ years of enterprise sales / business development experience, with demonstrated success in strategic account management and expansion. Experience selling to technology vendors and familiarity with the technology market intelligence ecosystem is strongly preferred. Proven ability to sell both custom, consultative solutions and defined product offerings. Strong executive presence and outstanding relationship building capabilities, including comfort engaging and influencing C suite stakeholders. Demonstrated excellence in owning the end to end sales cycle, including prospecting, outreach, positioning, and deal closure. BA/BS degree required; Marketing degree or MBA preferred. Exceptional written and verbal communication, presentation skills, critical thinking, and negotiation capabilities. Ability to thrive in a remote team environment with strong personal organisation and time management. English fluency required; English + German for Germany based roles. Willingness to travel periodically across EMEA. Hybrid working model. Why This Role Stands Out At IDC, your work shapes how the world understands technology-and where it goes next. You'll collaborate with exceptional colleagues who value rigor, integrity, and shared success. Our insights guide strategic decisions for business and technology leaders globally, influencing investment, innovation, and competitive strategy across industries. IDC has been recognized as Analyst Firm of the Year by IIAR for five consecutive years, reflecting our global impact, objectivity, and depth of expertise. With more than 1,000 analysts worldwide, IDC combines unmatched domain knowledge with practical relevance. Here, your ideas matter, your voice is heard, and your contributions directly help clients navigate the world's most dynamic technology markets. This is meaningful work in an environment that supports continuous growth, cross functional collaboration, and long term career development within a respected global brand. What We Offer Individualized culture: Freedom to explore new areas of interest and stretch your skills beyond your core specialty. Flexibility: Work from home, with only one in office day per month required. The opportunity to contribute within a highly professional, globally respected research and advisory firm where initiative, impact, and results are rewarded. Highly competitive benefits, ongoing training, and clear career progression pathways. Equal Opportunity Employer IDC is committed to equal employment opportunities for all qualified individuals. Employment eligibility verification is required. IDC participates in E Verify.
14/07/2026
Full time
Overview About the Role & Team IDC is a global leader in technology market intelligence and advisory services, operating across 110 offices worldwide. Our clients include the world's most innovative technology companies-from fast growing emerging vendors to the industry's most established global brands. As a Business Development Director, you will play a critical role in accelerating IDC's growth across EMEA. You will focus on new business development within a defined set of existing accounts, expanding IDC's footprint by building strong executive relationships and positioning our Custom Solutions portfolio. This role is ideal for a competitive, self driven professional who thrives in a fast paced, high impact environment. You will join a small, high performing team of Custom Solutions Specialists who partner closely with account teams to drive regional growth. What You'll Do Drive new business generation by selling IDC's Custom Solutions portfolio to clients in the technology sector. Identify, qualify, and close new opportunities through proactive prospecting, networking, and targeted outreach-owning the full sales cycle from first contact to contract signature. Support account managers by providing pre sales expertise and helping them position and sell Custom Solutions into their existing account relationships. Develop deep expertise in IDC's Custom Solutions offering, including key buyer personas (Marketing Intelligence, Regional Strategy, Marketing leaders) and their core use cases. Collaborate with EMEA leadership to shape regional growth priorities and contribute to the execution of strategic initiatives. Work closely with Global Solution Consultants to develop complex proposals, ensuring solution design aligns with client objectives. Maintain rigorous pipeline management in Salesforce, delivering accurate forecasting and consistently communicating progress to leadership. What You Bring Hunter mentality: Highly self motivated, resilient, and skilled at building pipeline in complex stakeholder environments. 10+ years of enterprise sales / business development experience, with demonstrated success in strategic account management and expansion. Experience selling to technology vendors and familiarity with the technology market intelligence ecosystem is strongly preferred. Proven ability to sell both custom, consultative solutions and defined product offerings. Strong executive presence and outstanding relationship building capabilities, including comfort engaging and influencing C suite stakeholders. Demonstrated excellence in owning the end to end sales cycle, including prospecting, outreach, positioning, and deal closure. BA/BS degree required; Marketing degree or MBA preferred. Exceptional written and verbal communication, presentation skills, critical thinking, and negotiation capabilities. Ability to thrive in a remote team environment with strong personal organisation and time management. English fluency required; English + German for Germany based roles. Willingness to travel periodically across EMEA. Hybrid working model. Why This Role Stands Out At IDC, your work shapes how the world understands technology-and where it goes next. You'll collaborate with exceptional colleagues who value rigor, integrity, and shared success. Our insights guide strategic decisions for business and technology leaders globally, influencing investment, innovation, and competitive strategy across industries. IDC has been recognized as Analyst Firm of the Year by IIAR for five consecutive years, reflecting our global impact, objectivity, and depth of expertise. With more than 1,000 analysts worldwide, IDC combines unmatched domain knowledge with practical relevance. Here, your ideas matter, your voice is heard, and your contributions directly help clients navigate the world's most dynamic technology markets. This is meaningful work in an environment that supports continuous growth, cross functional collaboration, and long term career development within a respected global brand. What We Offer Individualized culture: Freedom to explore new areas of interest and stretch your skills beyond your core specialty. Flexibility: Work from home, with only one in office day per month required. The opportunity to contribute within a highly professional, globally respected research and advisory firm where initiative, impact, and results are rewarded. Highly competitive benefits, ongoing training, and clear career progression pathways. Equal Opportunity Employer IDC is committed to equal employment opportunities for all qualified individuals. Employment eligibility verification is required. IDC participates in E Verify.
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
12/07/2026
Full time
Overview Job Title: IT Support Analyst (On Site). Infopro Digital, the B2B group specialising in information and technology, is currently looking for an IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business. Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Join Barbour ABI and get the best of both worlds Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries. We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong "customer first" mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk. You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business. Reporting to: Head of Infrastructure and Support Responsibilities Provide reliable onsite deskside support for hardware, software, and connectivity issues Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention Support and improve the overall colleague experience through responsive and professional service delivery Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems) Troubleshoot and resolve issues across Windows, Mac, and mobile devices Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required Build, configure, and deploy end-user devices in line with IT standards Maintain accurate asset records and manage equipment inventory Support procurement processes, including ordering, receiving, and assigning IT equipment Carry out IT equipment disposal and lifecycle activities in line with policy Assist in office moves, desk setups, and workplace changes Provide guidance and basic training to end users on core IT systems and applications Support IT projects, product rollouts, and technology deployments Investigate and resolve onsite connectivity issues where remote resolution is not possible Monitor tickets and ensure incidents and requests are progressed in line with service levels Maintain accurate updates within the ITSM system (e.g. EasyVista or similar) Work collaboratively with wider IT teams to ensure timely and effective resolutions Contribute to continuous improvement by providing feedback on processes, tools, and user experience Ensure all activities align with IT policies, standards, and security requirements Essential Skills & Experience Proven experience in an onsite or deskside IT support role Strong customer service focus with a professional and approachable manner Excellent communication and interpersonal skills Ability to manage and prioritise workload effectively Strong troubleshooting and problem-solving skills Ability to work independently while contributing to a wider team Technical Experience Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps) Windows 10/11 and MacOS support Active Directory (user account administration, access management) IT Service Management tools (e.g. EasyVista or similar) Basic networking (TCP/IP, connectivity troubleshooting) AV and meeting room technologies (Microsoft Teams Rooms, Poly) Mobile device support (iPhone, iPad, smartphones) Hardware support, builds, and deployment Endpoint management tools (e.g. Ivanti) Security tools (e.g. Netskope) Exposure to virtual desktop environments Familiarity with systems such as Salesforce Telephony support inclusive of call recordings and analytical reporting Virtual and physical desktop support Benefits 3pm finish on a Friday Some home working is available where role and business needs permit - max 2 days per week home working 25 to 30 days holiday Day off for your birthday Purchase extra holidays Volunteering days Pension and Life Assurance Great company culture that offers professional development, training and regular social events Our Foundations and Values At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. Who are we? Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals! Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications; we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process; it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
07/07/2026
Full time
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
07/07/2026
Full time
Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You'll work hands on with real world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts. This role is ideal for someone who enjoys investigation, thrives in fast paced environments, and wants clear progression within cybersecurity. What you'll be doing Detect & Investigate Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms Investigate suspicious activity and determine impact and severity Build clear timelines and maintain high quality investigation notes Escalate complex cases with clear technical context Review vulnerability outputs and provide basic prioritisation insight Hunt & Improve Participate in threat hunting activities Contribute ideas to improve detections, dashboards and runbooks Support testing of new detection logic and use cases Collaborate & Communicate Provide clear written updates to customers and internal stakeholders Take part in shift handovers to ensure continuity What you bring 1+ year experience in a SOC, or 3+ years in infrastructure or networking with strong security exposure Experience triaging and investigating security alerts Understanding of attacker behaviour, TTPs and common attack chains Ability to identify indicators of compromise across endpoints, networks and logs Hands on experience with at least one SIEM, EDR or XDR platform Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce) Knowledge of Windows, macOS and Linux environments Understanding of DNS, HTTP, SMB and LDAP Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity Why join? A technical, analyst first SOC that values quality investigations Structured training, cyber ranges and real incident exposure Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles Collaborative, agile team culture that values curiosity and continuous improvement Supportive environment with regular knowledge sharing and team events
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
03/07/2026
Full time
IT Administrator £32-37,000 basic % bonus Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: Managing and resolving IT helpdesk tickets - hardware, software and network issues Administering O365 Suite, Azure AD and Exchange Onboarding new starters - setting up hardware, software and user accounts Delivering IT training and security awareness to staff across the business Implementing and maintaining security protocols and access controls Documenting IT processes and managing company IT assets Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable Proven IT troubleshooting ability across hardware, software and networks Experience in an IT admin or systems support role Confident communicator - comfortable training non-technical staff CRM experience (Salesforce or similar) is a plus, not a must Outgoing, energetic and a natural collaborator What's on the table: £32-37,000 basic, dependent on experience % discretionary bonus Hybrid working - 3 days South London head office, 2 from home Medical Cash Plan, Life Assurance and Company Pension Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact Talent for a confidential chat about this role or career changes/moves on an ongoing basis.
Senior Workforce Analyst (Open) - 12 month FTC At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business. Responsibilities Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics. Develop and maintain demand, workload, and staffing forecast models based on historical data. Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics. Gather and analyze data to identify trends and patterns. Make recommendations to reduce workload and improve productivity for partner teams. Supervise and track the results of recommendations. Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed. Utilize system reporting tools to analyze current business processes and to support continuous process improvements. Find opportunities for improvement through data-setting targets, understanding drivers, assessing performance, and modelling scenarios. Present results back to the business in a structured, data-driven manner-simplifying complicated concepts for non-technical public. Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services. Experience and Qualifications Have previous planning or forecasting experience. Advanced Excel skills and competence in use of analytical tools: SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus. Analytical Mindset- a problem solving approach that gets to the underlying business questions using a variety of data sources. Partner Partnership- analytical resourcefulness and leadership, coupled with proven cross functional partnership. Comfortable creating strategic recommendations and obtaining organizational approval at senior levels. Effective communicator-build and sustain effective communications with other roles involved in the project. Flexible approach-tailor experienced knowledge to meet specific circumstance. Educated to degree level or equivalent. The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and Perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and International Airlines Travel Agent Network membership. Learn more about life at Expedia Group at Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
03/07/2026
Full time
Senior Workforce Analyst (Open) - 12 month FTC At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. As a Senior Analyst, you will handle modeling forecasts, discovering insights, and finding opportunities through the use of statistical, data mining and visualization techniques. Your role will include collaborating with internal partners and transverse teams to analyze forecast variances, understanding and mitigating variance drivers, finding opportunities to improve operational efficiencies, and delivering against high organizational standards. This is a high impact and visibility role with meaningful interaction with senior leadership and with goals that directly impact the bottom line of the business. Responsibilities Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics. Develop and maintain demand, workload, and staffing forecast models based on historical data. Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics. Gather and analyze data to identify trends and patterns. Make recommendations to reduce workload and improve productivity for partner teams. Supervise and track the results of recommendations. Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed. Utilize system reporting tools to analyze current business processes and to support continuous process improvements. Find opportunities for improvement through data-setting targets, understanding drivers, assessing performance, and modelling scenarios. Present results back to the business in a structured, data-driven manner-simplifying complicated concepts for non-technical public. Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services. Experience and Qualifications Have previous planning or forecasting experience. Advanced Excel skills and competence in use of analytical tools: SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus. Analytical Mindset- a problem solving approach that gets to the underlying business questions using a variety of data sources. Partner Partnership- analytical resourcefulness and leadership, coupled with proven cross functional partnership. Comfortable creating strategic recommendations and obtaining organizational approval at senior levels. Effective communicator-build and sustain effective communications with other roles involved in the project. Flexible approach-tailor experienced knowledge to meet specific circumstance. Educated to degree level or equivalent. The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and Perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and International Airlines Travel Agent Network membership. Learn more about life at Expedia Group at Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
01/07/2026
Full time
MCS Group is looking for a Data Engineer / Analytics Developer to join a growing team delivering data, reporting and automation solutions that support operational and business decision-making. This is a hands on role for a Data Engineer / Analytics Engineer who enjoys working across data engineering, analytics and process automation. You'll collaborate with a range of business and technical stakeholders, helping to improve the flow, quality and accessibility of data while delivering solutions that drive efficiency and insight. The Role Build and maintain data pipelines and integration processes Develop and optimise data solutions using Python, SQL and Snowflake Support reporting, analytics and dashboard development Design and implement automation solutions using the Microsoft Power Platform Work with business stakeholders to understand data requirements and translate them into practical solutions Monitor data quality, troubleshoot issues and support continuous improvement initiatives Contribute to documentation, governance and best practice across the data landscape The Person Mid Level or Senior level experience in a Data Engineer, Analytics Engineer, BI Developer, Data Analyst or similar role Strong hands on experience with Python, SQL and Snowflake Experience with Power BI, Power Apps and Power Automate Understanding of data modelling, ETL/ELT processes and data quality principles Experience working with large datasets and business critical reporting Strong analytical and problem solving skills Excellent communication and stakeholder engagement abilities Experience working with Salesforce or other CRM platforms - is desirable Location: County Antrim (On Site 5 days per Week) Contract: 12 Month Temporary Contract (PAYE) Salary: Equivalent to £57,000+ per annum MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability that means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
