8 jobs found

End User Technology Analyst - Desktop Support - Trade Floor - Investment Banking Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank's team. The successful candidate will be confident and proactive, with an eye for change and growth. In addition to providing day-to-day trade floor, service desk and desktop support, the individual is expected to undertake project work, including: Product evaluations and recommendations Assist in the development of technical standards and operating procedures Provide assistance to Senior Support Analysts Application upgrades and deployments Service Now provisioning You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites. Main Objectives Provide detailed feedback to business managers and leaders Assist with maintaining IT controls, processes and associated reporting. Manage requests for information updates associated to controls and assurance delivery. Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. Oversee and support Audit, Risk and Technical control assessment requests. Assistance with regulatory and audit items working with the International Technology Governance Manager Tier 1 customer desktop support and Service Desk operations Hardware support and life cycle management Application installs, moves and changes Application and hardware upgrades and mass deployments Service Desktop project tasks execution Mobility support via BB UEM and WorkSpace One products Support SCCM Patching MS Deployments where and when necessary Updating Audit documentation Monitoring and management of team ITSM/Service Now queues Skills/Knowledge Required Strong Customer/Service focus Team player with self-motivation Well presented professional with good all round communications skills Diligent work ethic to adhere to audit mandated processes Flexible and able to work under pressure Experience in supporting trading floor environments from Service Desk side Knowledge of Windows 10 and Microsoft Office products Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell. Full Blackberry UEM device support Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank. Interested? Please Apply! EUC Analyst Desktop Support Engineer Service Desk Trade Floor Support Data Governance Network

Platform Service Engineer (Corporate) Dunstable Permanent The Platform Services Engineer for Support Centre is responsible for the continued management and support of the Corporate Infrastructure (such as AD, AAD, O365, Intune and Microsoft Identity Manager). About the role: The role holder will use their technical knowledge to continually maintain and monitor the underlying platforms, ensuring they remain performant and available in line with business requirements, suggesting improvements for the support centre infrastructure and contribute towards project delivery with a "cloud first" mentality. What you ll be doing: Be the subject matter expert for core Infrastructure technologies (AD, AAD, Office 365, Intune, AAD Conditional Access, Microsoft Identity Manager, ZScaler etc) Manage the configuration and life cycle management of corporate platforms, ensuring that the systems remain complaint and adhere to our security policies and standards Ongoing administration of core SaaS services such as Office 365, Intune, Exchange Online, AAD, ZScaler, AAD Conditional Access and Microsoft Identity Manager. Facilitate the migration of our on-premise infrastructure to cloud Maintain the Platform Services ticket queues, ensuring that SLA s are met in accordance with the Incident, Major Incident and Problem Management processes Work with third party Vendors to ensure that they continue to provide a consistent level of service Ensure that all platforms remain performant in line with business requirements and have sufficient capacity to deliver the underlying service now and for the future What you ll need: Expert knowledge and understanding of eitherMicrosoft Windows Server 2016 Administration, Active Director/AAD Administration, Microsoft System Centre, Exchange Online or InTune Strong knowledge of technologies such as Powershell, Active Directory or Cloud Computing Knowledge of the latest industry trends / standards / tools / technologies for EUC devices Demonstrable, strong working knowledge of ITIL Service Management framework and process areas Assumes responsibility for escalated incident and problem resolution and uses expertise to offer solution options and recommendations and to direct third parties in their investigations Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve complicated technical issues Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management/executives In return for your commitment, we ve got some great benefits to offer: • A market competitive base salary + up to 30% annual bonus • Sharesave scheme • A collaborative work culture that focuses on supporting your success • A flexible working policy you can rely on • Up to Family Cover BUPA healthcare • Optional contributory pension matched up to 10% • Up to 25% discount off our brands We re 1,200 hotels and restaurants in the UK, Germany and the UAE, but we re more than that. We re the 35,000 people supporting our brands every day. The ones sourcing the nation s favourite breakfast, plating up family favourites, and the great night s sleep guaranteed people. We re also always preparing for new openings, looking ahead and revamping our online presence. We do it for our guests, and it s the details that keep them returning time and time again. We could be at the end of their road, their trusty choice for business trips, or we could be the place they associate with big celebrations up and down the country. We re a constant in a changing world, and we d love you to join us. Bring your energy, ideas and sense of fun, we re waiting and so are our brands. Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we ll welcome you in. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.

Cloud engineer, £60- £70k, fully remote Your new company Your new company is a personal wealth management and professional services group. The company offers a range of services including financial planning, investment management and personal tax advice. It also offers a variety of business services such as accounting, business tax advice and so on. The company has 24 offices across the UK and intends to keep on expanding into 2022 and beyond. Your new role Your new role will be to provide support for cloud-based applications and services. To lead ad-hoc investigations, identify additional service requirements and assist with the delivery of new projects. To assist the EUC Manager with running a quality-driven, Agile-inspired, proactive and customer/business-oriented service and one that is aligned with the strategic development of all Technology services. What you'll need to succeed Extensive experience working as a 2nd or 3rd line support engineer or cloud specialist with a medium or large organisation. Experience with the transition of ICT services and applications from on premises to the cloud. Experience of development and innovation utilising agile or iterative project techniques and methodologies. Strong understanding of identity (AD, Azure, SSO, MFA) Setting up teams and sharepoint for internal users. Experience of automating tasks within M365 and developing reusable scripts. What you'll get in return A salary of up to £70k The chance to work fully remotely, so applicants from anywhere in the UK are encouraged to apply! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role

Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values At Acora, we're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win Role Details As a member of Service Operations, you will play a key role in the delivery of Incident and Service Request support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. This position will take full ownership for the Incident and Request fulfilment processes ensuring all tickets are managed correctly according to the processes and tooling in-place and delivery a high-quality outcome on all tickets. Key Responsibilities Ticket Management - To work within the EUC team for the following; - Ensure all tickets are logged and categorized correctly and routed to the appropriate member of the team. Monitor the tickets throughout the lifecycle of the ticket ensuring accurate ticket notes and regular communication is completed. - Own the Incident and Service Request processes ensuring the tools, processes are reviewed, updated and trained out within the team. - Ensure on-going reviews of all tickets on a daily basis ensuring they are progressed, and any urgent actions are highlighted to the individuals and team. - Ensure that resolved incidents are reviewed for Quality alongside the EUC Manager according to the Ticket Quality checks. - Communicate fully and effectively with customers throughout the case lifecycle, ensuring that, at all times the customer is fully aware of the status of their case. - Maintain a level of competence that remains current and fit-for-purpose in your role, highlighting any training needs to your line manager where appropriate. Escalation Management - Receive escalations from the wider team where an incident or request is unable to be completed, working with team members from both EUC and Infrastructure teams ensuring the ticket is updated, escalated. managed and updated correctly from both teams. Service Management - Work closely with the Problem Manager ensuring Problems are progressed and all necessary steps are taken in identifying a workaround and permanent resolution, ensuring team members are up to date on information as required. Interface with the EUC Manager and Service Delivery Manager to identify AIS Requirements from any project activity that would change systems or processes on EUC activities or where they would adjust / impact any known troubleshooting guides or changes to the Incident and Requests processes. Key Skills At least 3 years' experience in a Service Desk environment preferably on-site in environments containing fee-earning employees such as Financial or Legal Sectors. Technical knowledge of and previous experience of supporting technologies including: * Windows 10 * Mobile Devices - iOS * Office 365 * Email & Web filtering technologies * Meraki Previous use of a Ticket Management system e.g. ServiceDesk Plus / ServiceNow Strong understanding of Incident/Request management and ticket handling utilising ITIL processes Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base ITIL Foundation Certificate Accreditation

1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.

An exciting opportunity has arisen for an experienced EUCS Project Manager to work within Central Government on a contract basis. The position will be based in London for an initial contract until April 2017 offering up to a maximum of £750 per day LTD company. Key Tasks: Responsible for defining the data collation, analysis and migration plan for circa 37,000 users and 1200 sites. Responsible for data production and analysis to support deployment planning. Effectively estimates costs, timescales and resource requirements for the successful delivery of the project(s) to agreed terms of reference. Detailed experience and knowledge of large scale, multi-vendor End User Computing solutions. Understanding and experience of the complexities around transitioning from multiple suppliers to a new target architecture. Responsible for the definition, documentation and safe execution of a project or a work stream within a larger project, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project. Monitors and forecasts costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that delivered systems are implemented within these criteria. Manages the change control procedure ensures that change is captured, impact assessed and approved and ensures that project deliverables are completed within planned cost, timescale and resource budgets, and are signed off. Effective leadership of the project team ensuring that team members are motivated and developing their skills and experience. Actively represents the project team, ensuring that effective relationships are built and maintained with the business. Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on policy and procedures covering the selection of suppliers, tendering and procurement. Experience: Direct experience of management of SharePoint migration Experience of large-scale EUCS solution delivery with 10,000+ end points across a large number of sites. Detailed experience on large scale Office 365 and Managed Print Service rollout. Experience of managing data migration projects and data mapping Experience working with end users to understand requirements Previous experience of working in a large Government Agency. Experience of working in a multisource / "tower" delivery model. For any queries please contact Jennifer Barrett on either 01223311778 or