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Seebyte
IT Service Lead
Seebyte Edinburgh, UK
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided.  This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base. Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working.  SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required. Benefits We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include: Competitive salary and shared employee / employer contributory pension scheme Generous holiday entitlement and option to buy additional holidays after 1 year of service. Travel compensation scheme Clear development, training and career progression opportunities External, online training courses and in-house training Offices in the centre of Edinburgh and in Bristol, two great cities to live and work Free access to a gymnasium Free, on-site parking Enhanced family friendly policies Showers, lockers, swipe access internal bike store Travel season ticket loan Annual company day out Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager. Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support. Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training. Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers. User Account & Access Management :  you will set up, manage, and maintain user accounts, permissions, and access controls across various systems. Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order. Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.   Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users. Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous. Experienced with Microsoft 365 administration including Entra ID, Intune and Teams. Comfortable with automation tools such as PowerShell and Ansible. Solid understanding of IT security principles, data protection, change management, vulnerability and patch management. Behaviours that make you brilliant for this role Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes. Clear Communicator :  your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations.   You resolve conflicts diplomatically and maintain relationships and service integrity. Problem-Solving and Critical Thinking :  you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations. Reliability and Professionalism: you deliver on commitments and meet deadlines.  You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities. Apply To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com . As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals. Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).  All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK -   https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy NO RECRUITMENT AGENCIES
13/11/2025
Full time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national). SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided.  This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base. Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working.  SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required. Benefits We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include: Competitive salary and shared employee / employer contributory pension scheme Generous holiday entitlement and option to buy additional holidays after 1 year of service. Travel compensation scheme Clear development, training and career progression opportunities External, online training courses and in-house training Offices in the centre of Edinburgh and in Bristol, two great cities to live and work Free access to a gymnasium Free, on-site parking Enhanced family friendly policies Showers, lockers, swipe access internal bike store Travel season ticket loan Annual company day out Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme. Main Purpose of the Role The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support. Key Responsibilities of the Role Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager. Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support. Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training. Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers. User Account & Access Management :  you will set up, manage, and maintain user accounts, permissions, and access controls across various systems. Asset Management : you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order. Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.   Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users. Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous. Experienced with Microsoft 365 administration including Entra ID, Intune and Teams. Comfortable with automation tools such as PowerShell and Ansible. Solid understanding of IT security principles, data protection, change management, vulnerability and patch management. Behaviours that make you brilliant for this role Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes. Clear Communicator :  your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations.   You resolve conflicts diplomatically and maintain relationships and service integrity. Problem-Solving and Critical Thinking :  you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations. Reliability and Professionalism: you deliver on commitments and meet deadlines.  You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities. Apply To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com . As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals. Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).  All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance - United Kingdom Security Vetting - GOV.UK -   https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy NO RECRUITMENT AGENCIES
BP Energy
Product Manager
BP Energy
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
07/12/2025
Full time
Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) business is set up with the mission to help future-proof the organization. We set out to answer three questions: How can technologies today solve yesterdays problems faced by ST&S? How can technologies of tomorrow give us a commercial competitive position today? What do we need to do/think/behave differently in a constantly evolving business landscape? Vista is a global, agile, impact-driven, and solution-agnostic team passionate about identifying and employing innovative technologies, business models, and ecosystem partnerships to address commercial opportunities. To support the ST&S business, Vista is seeking an experienced and proactive Product Manager to lead digital product delivery for Vista based in UK Canary Wharf. Key Accountabilities Understand the constraints, goals, commercial driver, priorities, timeline of each Vista product to enable effectively Product Delivery. Developing Products/Proofs of Concepts/MVPs: Be an integral part of a small team defining clear, commercial business cases substantiated by clear business requirements Ensure all requirements (functional and non-functional) are accurately captured Map out existing and to-be business processes in a clear, communicable manner for non-technical audience Build and identify different user personas Lead the product roadmap, prioritize tasks, and conduct regular backlog refinement; & pivot quickly if needed. Navigate and enable progress and change in complex, matrix organizations. Advocate for agile methodologies and procedures & facilitate ceremonies Provide frequent, transparent, clear and relatable updates to business stakeholders Indirectly lead engineering teams/squads to drive delivery clarity and call out challenges promptly Coordinate and conduct user testing and feedback sessions (including building and leading the test plan and success criteria), use the opportunities to assess the delivery outcome and bring together feedback for further improvement or pivot or termination in an impartial manner Monitor and understand the external competitive landscape in trading and innovation Essential Education, Experience and Job Requirements Business / Computer Science or related degree, or higher degree Product Management qualifications (CPM, CSPO, PSPO or similar) Consistent track record as a digital product manager, experience, in a technology-focused environment. Ability to take an ambiguous business idea (from multiple sources), craft it into an opportunity for experimentation, and see it through product development and scale. Advocate for Agile methodologies and continuous improvement ethos. Strong communicator with the ability to articulate and write clear Epics, Features, User stories, UAT requirements, as well as craft regular project updates for non-technical collaborators. Proficient in using product management tools a good understanding of software development processes. Experience in delivering AI-enabled products and a solid understanding of AI technologies and applications, including Generative AI. Commercially savvy with the ability to link business needs to roadmap prioritization and identify high-impact requirements. Strong time-management and organizational skills, with the ability to multi-task and prioritize across portfolio projects and time zones. Excellent stakeholder management skills, with the ability to communicate optimally to both technical and non-technical audiences and both internally and externally. Outstanding communication and collaboration skills, with the ability to work effectively in a globally distributed team environment spanning the US, UK, and Singapore. Critical Thinking: Ability to bring together competitive or innovation insights and translate these into impact for Vista and ST&S. Why join us? At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
EasyWebRecruitment.com
Infrastructure Engineer (3rd Line)
EasyWebRecruitment.com Leeds, Yorkshire
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
06/12/2025
Full time
Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-
The Fortune Group
Cyber Security Manager
The Fortune Group
The Fortune Group are recruiting for a Cyber Security Manager to join are client based in London. Suitable Cyber Security Manger will be responsible for ensuring the Confidentiality, Integrity and Availability of our computer systems and sensitive information. The primary responsibility of the Cyber Security manager is to lead the Cyber Security function in ensuring that existing and new systems introduced into the business adhere to the Security controls mandated by the business. Responsible for Creation and maintaining policies and procedures as well as the Training and awareness activities required. You will support IT and business teams in exploiting growth opportunities and managing threats in an assured and optimal way, by creating and maintaining a positive security environment and culture. You will optimise security to add value and protect the brand, enabling the company to retain its trusted position with its investors, customers, employees and regulators. You will ensure the integrity of the company in terms of security operations and personnel, guaranteeing compliance with requirements of Corporate Security Policy, ISO27001, PCI DSS v3, ISMS Framework and other customer security requirements. You will be viewed as a Subject Matter Expert (SME) for Security (both internal and external), and you will support transformational change within the company, proactively managing security risks and threats. Supporting remediation activities across the business. Accountable for the following Identify gaps or areas for improvement, where process changes or tools can assist. Educating the business on what is good practice, what are the current threats and how to avoid appearing in the news. Providing specialist security advice to management, project teams and internal stakeholders. Continuous improvement of MI reporting up to and including board level audience. Monitoring the vendor and product landscape to know what products are available. Perform threat identification and vulnerability management duties. Responsible for ensuring that security vulnerabilities are raised to internal teams and/or 3rd parties suppliers and remediated according to agree timescales. Working with internal and external teams to mitigate and/or control Cyber Security incidents. Identifying and managing operational Cyber Security risks within IT Operations and escalating as required. Liaising with stakeholders to determine impacts, workarounds, analytical services and recommendations for improvement. Monitoring vulnerability and intelligence feeds for the latest news and alerts in the Cyber Security space. Required You need a proven track record in Security. You need awareness of Security Polices as they relate to all aspects of a company's operations globally. Expertise in information security technologies: Firewalls, intrusion detection, assessment tools, encryption, certificate authority, etc. Knowledge in information security areas such as (ISO27001, PCI, NIST & GDPR), identity and access management, security policies, processes, and procedures Understanding of emerging security technologies and their impact on networks and systems. Experience of risk management and the performing of risk assessments. Desired CISSP Cloud Experience (IaaS, PaaS, SaaS) - especially Azure. Security Architecture experience Risk Management Experience
05/12/2025
Full time
The Fortune Group are recruiting for a Cyber Security Manager to join are client based in London. Suitable Cyber Security Manger will be responsible for ensuring the Confidentiality, Integrity and Availability of our computer systems and sensitive information. The primary responsibility of the Cyber Security manager is to lead the Cyber Security function in ensuring that existing and new systems introduced into the business adhere to the Security controls mandated by the business. Responsible for Creation and maintaining policies and procedures as well as the Training and awareness activities required. You will support IT and business teams in exploiting growth opportunities and managing threats in an assured and optimal way, by creating and maintaining a positive security environment and culture. You will optimise security to add value and protect the brand, enabling the company to retain its trusted position with its investors, customers, employees and regulators. You will ensure the integrity of the company in terms of security operations and personnel, guaranteeing compliance with requirements of Corporate Security Policy, ISO27001, PCI DSS v3, ISMS Framework and other customer security requirements. You will be viewed as a Subject Matter Expert (SME) for Security (both internal and external), and you will support transformational change within the company, proactively managing security risks and threats. Supporting remediation activities across the business. Accountable for the following Identify gaps or areas for improvement, where process changes or tools can assist. Educating the business on what is good practice, what are the current threats and how to avoid appearing in the news. Providing specialist security advice to management, project teams and internal stakeholders. Continuous improvement of MI reporting up to and including board level audience. Monitoring the vendor and product landscape to know what products are available. Perform threat identification and vulnerability management duties. Responsible for ensuring that security vulnerabilities are raised to internal teams and/or 3rd parties suppliers and remediated according to agree timescales. Working with internal and external teams to mitigate and/or control Cyber Security incidents. Identifying and managing operational Cyber Security risks within IT Operations and escalating as required. Liaising with stakeholders to determine impacts, workarounds, analytical services and recommendations for improvement. Monitoring vulnerability and intelligence feeds for the latest news and alerts in the Cyber Security space. Required You need a proven track record in Security. You need awareness of Security Polices as they relate to all aspects of a company's operations globally. Expertise in information security technologies: Firewalls, intrusion detection, assessment tools, encryption, certificate authority, etc. Knowledge in information security areas such as (ISO27001, PCI, NIST & GDPR), identity and access management, security policies, processes, and procedures Understanding of emerging security technologies and their impact on networks and systems. Experience of risk management and the performing of risk assessments. Desired CISSP Cloud Experience (IaaS, PaaS, SaaS) - especially Azure. Security Architecture experience Risk Management Experience
EXPRESS SOLICITORS
IT Trainer
EXPRESS SOLICITORS Manchester, Lancashire
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
05/12/2025
Full time
Job Title: IT Trainer Location: Sharston, M22 4SN Salary : £30,000 to £35,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and engaging IT Trainer to join our Professional Support Department. The successful candidate will be responsible for the design, delivery, and coordination of IT systems training across the firm, ensuring all staff have the skills and confidence to use our technology effectively. The role will also play a key part in supporting our graduate training scheme and producing high quality, interactive learning resources. Responsibilities : Training Delivery & Design: Design, plan, and deliver IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff across all levels. Deliver tailored Proclaim training sessions that reflect the needs of different departments and roles. Support and deliver the IT systems element of the firm's graduate and induction training programmes. Develop interactive and engaging eLearning content, including videos, tutorials, simulations, and quick reference guides. Provide 1:1 or small group training to staff requiring additional IT support or refresher sessions. Maintain and regularly update training materials to reflect system changes, upgrades, and best practices. Report regularly to the Digital Learning Manager (or HOD) on training activity, outcomes, and emerging IT training needs. Work collaboratively with the Digital Learning Manager to plan and prioritise upcoming training based on system developments or departmental needs. Work closely with department heads, supervisors, IT, and the Training team to identify training needs and implement solutions that enhance digital capability across the firm. Liaise with the IT department to ensure training aligns with new system releases and process updates. Work with key stakeholders to produce engaging, user-focused learning resources, including guides, walkthroughs, and video content. Evaluate the effectiveness of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar) is desirable but not essential. Salary & Hours: Salary of £30,000 to £35,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Support Technician, Front line support, IT Support Engineer, IT Support Analyst, IT Support Specialist, IT Development, Technical Support, IT Trainer, IT Tutor, IT Guide, IT Instructor, Software Trainer, Computer Trainer, Hardware Trainer may also be considered for this role.
QA
IT Services Apprentice
QA Stroud, Gloucestershire
About Ruskin Mill Trust: Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. Overview: As an IT Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers. Responsibilities: Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Desirable skills: Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Good organisation skills Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. Benefits: Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications A comprehensive induction Internal and external staff development opportunities Working for a visionary organisation Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
05/12/2025
Full time
About Ruskin Mill Trust: Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. Overview: As an IT Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with the administration of the network and servers. Responsibilities: Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist in the maintenance of relevant management and system administration records such as user requests and action taken, asset records, software records and maintenance requests and outcomes. Undertake a schedule of PC "health checks" and ensure effective deployment/utilisation of anti-virus software Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Desirable skills: Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Good organisation skills Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week. Benefits: Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications A comprehensive induction Internal and external staff development opportunities Working for a visionary organisation Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
MBDA
Crypto Network Specialist
MBDA Stevenage, Hertfordshire
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
05/12/2025
Full time
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Trusted Technology Partnership
Project Manager
Trusted Technology Partnership Ringwood, Hampshire
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with our business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
05/12/2025
Full time
Project Manager Location: Ringwood, Hampshire, + Hybrid home working Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, Permanent role The Role This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with our business needs and IT strategies, using PRINCE2 based methodology. Responsible for compiling Project Documentation such as PIDs, Highlight Reports, End of Project Reports etc. Managing relationships and communication with end users, customers, internal departments and third-party organisations. Managing and reporting project time and cost against budget. Ensure project risks and issues are identified, managed and mitigation plans are in place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. Excellent interpersonal skills. Excellent time management skills. Experience managing projects. Strong verbal and written communication skills, and keen eye on attention to detail. Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio. This role is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working after completion of probation. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
The Vegan Society
Web Officer
The Vegan Society
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
05/12/2025
Full time
Web Officer BirminghamWe have an exciting opportunity for a Web Officer to join our team, with hybrid working on a permanent basis. In return, you will receive a competitive starting salary of £30,518 - £33,699 per annum, depending on experience.The Web Officer plays a key role in supporting the organisation's digital infrastructure, ensuring that our website and associated digital platforms are engaging, functional, and compliant with brand and accessibility standards.You'll be responsible for maintaining, updating and enhancing The Vegan Society website and assisting in the delivery of digital initiatives that underpin strategic communications and engagement objectives. What we offer: - A fun and supportive team.- A solutions-focused atmosphere and hard-working environment.- Flexible working hours.- Employee Assistance Programme and health cash-back scheme.- Cycle-to-work scheme.- Animal companion compassionate leave.- Ethical pension scheme (5-7% employer contribution).- Death in service benefit.- 28 days' leave + 8 bank holidays.- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).- Central Birmingham office location. Key responsibilities will include: - Developing, editing and maintaining website content to ensure accuracy, accessibility, engagement and brand consistency.- Maintain designated website sections, including maintaining webforms, events and job listings, ensuring they remain up-to-date.- Liaise with external suppliers for technical maintenance, issue resolution and performance optimisation.- Assist the Senior Digital Communications Officer (SDCO) in developing new digital projects and managing existing ones.- Manage user accounts for the website and other web-based tools.- Support the administration of Google Analytics, Simple Analytics, Google Ads, Google Search Console, and Google Tag Manager (training provided).- Monitor and manage the Google Ads account following training, ensuring compliance and performance optimisation.- Conduct regular website monitoring, including performance, security, and cookie audits, escalating issues where required.- Work collaboratively with the Digital Communications team to analyse digital performance across platforms.- Support the SDCO to produce and present reports on website performance to the Head of Communications, identifying key insights and trends.- Cover social media moderation as required (training provided).- Deliver training sessions and create documentation to support staff in using digital tools and managing web content.- Provide responsive assistance to staff requiring help with website content creation or technical support.- Manage the web support inbox, addressing technical queries or referring them to the relevant contact.- Monitor and respond to reviews or feedback associated with digital products, such as apps, in collaboration with relevant teams.- Assist the SDCO with assigning and supporting Web Volunteers with tasks. Who are we looking for? Essential:- Someone with digital expertise: proficiency in managing and optimising digital platforms.- Strong communication skills and the ability to collaborate across teams with internal and external stakeholders to deliver cohesive outputs.- You will need to be able to deliver consistently to a high standard, managing competing priorities effectively.- An eye for innovation, identifying and implementing improvements to enhance user experience and engagement.- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.- An organised and enthusiastic team player with excellent time management skills.- Experience managing content within a CMS.- Working knowledge of HTML and CSS.- High attention to detail and adherence to brand and accessibility guidelines.Desirable:- Experience with Google Ads, Analytics, or similar digital platforms.- Previous experience in a digital communications or marketing role.For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.Closing date for applications: 10/12/25The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged. About us: The Vegan Society makes veganism more accessible and an easily adopted approach by supporting individuals, policy and decision makers, caterers, manufacturers, health care professionals and the media. Equality, Diversity and Inclusion: The Vegan Society values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.If you are interested in applying for the role, please click on the Apply button.
Ruby Energy
IT Support Engineer
Ruby Energy Fleetwood, Lancashire
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Benefits: Working hours - Monday to Friday Clear Career Progression Pathways In-House Learning & Development Team Buy & Sell Annual Leave Scheme Company Pension Continuous Training & Skill-Building Referral program Free onsite parking Employee Assistance Programme (EAP) Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to): Desktop Support: Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Incident Management: Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end-users. Escalate complex incidents to higher-level support teams when necessary. Follow up with end-users to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: Process and fulfil service requests from end-users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Problem Management: Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service: Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. Communicate technical information to end-users in a clear and understandable manner. Educate end-users on IT policies, procedures, and best practices. Process and Policy Compliance: Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organizational security policies and guidelines. Quality Improvement: Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers Requirements to be considered: Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem-solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today!
05/12/2025
Full time
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Benefits: Working hours - Monday to Friday Clear Career Progression Pathways In-House Learning & Development Team Buy & Sell Annual Leave Scheme Company Pension Continuous Training & Skill-Building Referral program Free onsite parking Employee Assistance Programme (EAP) Career development Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On-site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to): Desktop Support: Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Incident Management: Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end-users. Escalate complex incidents to higher-level support teams when necessary. Follow up with end-users to ensure incidents are resolved to their satisfaction. Service Request Fulfilment: Process and fulfil service requests from end-users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Problem Management: Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service: Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. Communicate technical information to end-users in a clear and understandable manner. Educate end-users on IT policies, procedures, and best practices. Process and Policy Compliance: Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organizational security policies and guidelines. Quality Improvement: Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers Requirements to be considered: Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem-solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today!
Lloyd Recruitment Services Ltd
Helpdesk Technician
Lloyd Recruitment Services Ltd Redhill, Surrey
Helpdesk Technician Salary range: £30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you.Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
05/12/2025
Full time
Helpdesk Technician Salary range: £30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you.Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
Sanderson
Perm Field Services Engineer - Hardware breakfix
Sanderson Exeter, Devon
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter, however, you will be expected to travel throughout Dorset, Devon, Cornwall on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell , Lenovo / Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognized courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
05/12/2025
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Exeter on a permanent basis . Role: Field Services Engineer Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits Location : Based in Exeter, however, you will be expected to travel throughout Dorset, Devon, Cornwall on occasion. Full-time permanent role Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated and progressed in a timely manner Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Essential Skills: A fully valid UK drivers license and personal Car with Business insurance. Able to demonstrate the right to work in the UK Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments Strong customer service skills Analytical and problem-solving mindset Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell , Lenovo / Other vendor Certification to Enterprise level or above Experience in a data center and in smart space technology is advantageous. Our offer to you: Salary range £24,600 - £27,700 per annum. Full training provided as part of robust induction process Access to the certification program for number of the world's leading IT manufacturers. Access to in-house training & development platform with options of technical, managerial and industry recognized courses. 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance Private medical cover after 12 months Business Mileage Fuel Card Car allowance Laptop, smartphone and tools provided Employee referral program - you could earn £750 if your referral is successful There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Intelligent Resource acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Lloyd Recruitment - Epsom
Helpdesk Technician
Lloyd Recruitment - Epsom Redhill, Surrey
Helpdesk Technician Salary range: 30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
05/12/2025
Full time
Helpdesk Technician Salary range: 30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15257
Clarify
IT Manager
Clarify Reading, Berkshire
IT Manager Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office Type: Full-Time Permanent At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations. Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact. Responsibilities Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively. Provide support to Clarify employees across the UK and USA. Diagnose, repair, troubleshoot, and maintain hardware and software. Deliver hands-on support for system maintenance, troubleshooting, and network administration. Identify opportunities for system improvements, upgrades, and configurations. Collaborate with our internal Learning Academy to shape IT training for employees. Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Previous experience in IT support, system administration, or a team leader role- ready to step up into management. Strong commercial awareness and the ability to prioritise effectively. Excellent communication skills with the confidence to support colleagues at all technical levels. Proven ability to deliver in a fast-paced, high-volume environment. A proactive, self-directed attitude with a focus on problem-solving and service delivery. Technical Experience Windows IT Infrastructure Microsoft 365 deployments (Teams, SharePoint, etc.) On-Premise Active Directory with Group Policy Objects Azure AD with Microsoft InTune IP Networking design and administration PowerShell scripting Support of remote office and home users Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint Why You'll Love It Here At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here's what you can look forward to: 25 days holiday + bank holidays (with the option to buy 5 extra days) 2 annual 'Wellness Days' to recharge and prioritise your wellbeing HSF Healthcare Scheme for everyday health support Flexible hybrid working - enjoy the balance of home and office life Free onsite parking Paid sick leave Structured onboarding and a personalised development plan tailored to your growth A vibrant company culture with regular team incentives and social events
05/12/2025
Full time
IT Manager Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office Type: Full-Time Permanent At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations. Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact. Responsibilities Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively. Provide support to Clarify employees across the UK and USA. Diagnose, repair, troubleshoot, and maintain hardware and software. Deliver hands-on support for system maintenance, troubleshooting, and network administration. Identify opportunities for system improvements, upgrades, and configurations. Collaborate with our internal Learning Academy to shape IT training for employees. Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Previous experience in IT support, system administration, or a team leader role- ready to step up into management. Strong commercial awareness and the ability to prioritise effectively. Excellent communication skills with the confidence to support colleagues at all technical levels. Proven ability to deliver in a fast-paced, high-volume environment. A proactive, self-directed attitude with a focus on problem-solving and service delivery. Technical Experience Windows IT Infrastructure Microsoft 365 deployments (Teams, SharePoint, etc.) On-Premise Active Directory with Group Policy Objects Azure AD with Microsoft InTune IP Networking design and administration PowerShell scripting Support of remote office and home users Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint Why You'll Love It Here At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here's what you can look forward to: 25 days holiday + bank holidays (with the option to buy 5 extra days) 2 annual 'Wellness Days' to recharge and prioritise your wellbeing HSF Healthcare Scheme for everyday health support Flexible hybrid working - enjoy the balance of home and office life Free onsite parking Paid sick leave Structured onboarding and a personalised development plan tailored to your growth A vibrant company culture with regular team incentives and social events
Scope AT Limited
PERM GCP Cloud Security Engineer - GCP, AWS, Azure, Python, Bash, IAM, Terraform, Automation
Scope AT Limited
Hedge Fund PERM GCP Cloud Security Engineer - GCP, AWS, Azure, Python, Bash, IAM, Terraform, Automation Cloud Security Engineer The successful candidate will be a subject matter expert with hands-on experience in a wide range of cloud technologies, tools and methodologies. The role is suited for an experienced Cloud Engineer with focus in Google Cloud Platform, the candidate must have proven understanding in enterprise security and will focus on building toolsets and processes. Principal Responsibilities Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) and for Google Cloud Platform (GCP) efforts. Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and managerial levels. Ability to conduct Red Team security testing tasks in GCP to continuously assess security posture in GCP platform Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for GCP platform. Provide security consultancy and engineering support for cloud security solutions including analysis and development of Google, and other security solutions. Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams. Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures. Support the development and delivery of a comprehensive ISP for the entire organization. Perform periodic and on-demand system audits and vulnerability assessments of systems, internal applications and Cloud services to identify security vulnerabilities. Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties. Manage remediation efforts for any gaps reported in audits or recommended process improvements. Provide support to Security and other technical operations staff to ensure smooth turnover from Engineering to Production Qualifications/Skills Required Bachelor's degree in Computer Science or Engineering preferred. 5+ years experience working in a technical role with a minimum of 3+ years experience focusing on Information Security in the financial industry (preferred). Solid understanding of GCP security controls and best practices to secure cloud resources in a hybrid environment. Knowledge of VPC Service Controls is a plus. Deep expertise with Identity and Access Management (IAM) in GCP, including but not limited, Workload Identity Federation, IAM role usage analysis, Organizational Constraints, Cloud Identity, etc. Proficiency in software development and Scripting in Python is required. Hands-on experience in building security guardrails in GCP to allow for innovation without compromising security posture Demonstrated expertise in Infrastructure as Code tooling using Terraform Strong knowledge and experience in a variety of technologies including UNIX, Networking, Databases, and Storage. Strong knowledge of Information security controls. Knowledge of software development security and cryptography, AI security. CISSP/CCSK or GCP security related certifications is a plus. Permanent Role - Central London based - candidate must be eligible to work in the UK (no sponsorship) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
05/12/2025
Full time
Hedge Fund PERM GCP Cloud Security Engineer - GCP, AWS, Azure, Python, Bash, IAM, Terraform, Automation Cloud Security Engineer The successful candidate will be a subject matter expert with hands-on experience in a wide range of cloud technologies, tools and methodologies. The role is suited for an experienced Cloud Engineer with focus in Google Cloud Platform, the candidate must have proven understanding in enterprise security and will focus on building toolsets and processes. Principal Responsibilities Contribute to the vision, strategy, and drive execution for integrated security controls across Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS) and for Google Cloud Platform (GCP) efforts. Able to demonstrate clear understanding of current risks and threats to Cloud infrastructure and/or IT infrastructures at technical and managerial levels. Ability to conduct Red Team security testing tasks in GCP to continuously assess security posture in GCP platform Drive Identity and Access Management (IAM), configuration management, and monitoring strategy for GCP platform. Provide security consultancy and engineering support for cloud security solutions including analysis and development of Google, and other security solutions. Provide architecture assurance on Cloud security initiatives and compliance of existing security standards interfacing with infrastructure and development teams. Maintain the security infrastructure tools that are built on the Cloud platform, providing stability and policies and procedures. Support the development and delivery of a comprehensive ISP for the entire organization. Perform periodic and on-demand system audits and vulnerability assessments of systems, internal applications and Cloud services to identify security vulnerabilities. Monitor compliance with the organization's information security policies and procedures among employees, contractors and third parties. Manage remediation efforts for any gaps reported in audits or recommended process improvements. Provide support to Security and other technical operations staff to ensure smooth turnover from Engineering to Production Qualifications/Skills Required Bachelor's degree in Computer Science or Engineering preferred. 5+ years experience working in a technical role with a minimum of 3+ years experience focusing on Information Security in the financial industry (preferred). Solid understanding of GCP security controls and best practices to secure cloud resources in a hybrid environment. Knowledge of VPC Service Controls is a plus. Deep expertise with Identity and Access Management (IAM) in GCP, including but not limited, Workload Identity Federation, IAM role usage analysis, Organizational Constraints, Cloud Identity, etc. Proficiency in software development and Scripting in Python is required. Hands-on experience in building security guardrails in GCP to allow for innovation without compromising security posture Demonstrated expertise in Infrastructure as Code tooling using Terraform Strong knowledge and experience in a variety of technologies including UNIX, Networking, Databases, and Storage. Strong knowledge of Information security controls. Knowledge of software development security and cryptography, AI security. CISSP/CCSK or GCP security related certifications is a plus. Permanent Role - Central London based - candidate must be eligible to work in the UK (no sponsorship) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
HENRY
Senior People Officer
HENRY
We are looking for a Senior People Officer to join our National Support Team. You ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth. Are you passionate about babies and young children having the best start in life? HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen. Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button. Closing date for completed applications: 9 am Monday 15th December Task and interviews: At our office in Eynsham - date TBC Overview of role: The team: You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation. Work base and travel: This role works 3 days per week from our office in Eynsham (Tuesday Thursday) and two days per week remotely from home (Monday and Friday). Hours: This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Benefits package: Full time salary of £30,995.27, with opportunity for annual performance related pay increments 30 days annual leave per year plus bank holidays Flexitime hours and a flexible supportive approach to balancing work and life Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave) Access to a pension scheme with a matched employer contribution of up to 6% Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services. Job Purpose To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims. Key responsibilities Core HR processes Work alongside the Head of People to develop and implement our approach to HR Provide administrative support to the Board of Trustees Core office management processes Core People processes Maintain confidential personnel files for employees, casual workers, freelancers and volunteers. Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values. Onboard new employees, casual workers, freelancers and volunteers and support a quality induction. Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers. Manage HR retention periods for records and maintain accurate records Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise. Provide accurate and detailed information to our Finance team to support monthly payroll. Provide timely and accurate reports and insights Work alongside the Head of People to develop and implement our approach to HR Maintain up to date information on current employment legislation, communicating changes through policy and internal communications. Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy Optimising the use and impact of our digital HR system Provide support to the Board of Trustees Arrange and coordinate Board meetings and Annual General Meetings. Work with the Chief Executive to prepare and circulate papers for Board meetings. Coordinate the recruitment, onboarding and ongoing development and training of Trustees. Liaise with Trustees, responding to requests for information. Support the implementation of Charitable Governance processes and legal compliance Core office management processes Act as the primary contact for office visitors and mail Organize and maintain office filing systems, both electronic and paper-based Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability Undertake routine health and safety responsibilities, including: Weekly, monthly, and quarterly internal fire and legionella checks Conducting H&S inductions with new staff Supporting external contractors during visits Maintain a tidy, welcoming, and safe office environment. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings Maintain clear and accurate records Communicate effectively with partners Comply with all organisational policies and procedures Model HENRY values Support own development through on-going reading, research and supervision This role requires a basic DBS check Person specification Qualifications Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject Experience Essential: Proven experience working in a People/HR role Experience of conducting DBS/PVG checks and safer recruitment practices Experience with digital HR systems Desirable: Designing and implementing HR systems and processes Previous involvement in health and safety checks and procedures Working with a charitable organisation supporting governance and the board of trustees Experience as a Company Secretary Knowledge Essential Knowledge of core HR processes including recruitment Working knowledge of UK employment law Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems Desirable Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences Knowledge of UK GDPR and how to protect and manage data Skills and attitudes Essential Strong motivation to contribute to HENRY s work and commitment to organisational values Organisational and time-management skills, with the ability to prioritise competing tasks Strong written and verbal communication skills, with attention to detail Ability to handle confidential information with discretion Professional and approachable manner, with strong interpersonal skills Ability to work independently and collaboratively as part of a team Strong organisational skills, able to work on own initiative and meet deadlines Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture Willingness to undertake training
04/12/2025
Full time
We are looking for a Senior People Officer to join our National Support Team. You ll play a key role in shaping a positive, inclusive, values-driven culture and deliver excellent HR support across the charity. This is an exciting opportunity for an experienced professional to join an innovative, supportive and purpose-driven team with opportunity for personal development and growth. Are you passionate about babies and young children having the best start in life? HENRY is a national charity that is making a real difference to the lives of young children and their families. We believe every child deserves a healthy, happy start and we work with communities across the UK to make that happen. Please go to the career page on our website for more information about the role. To apply please click on the 'apply now' button. Closing date for completed applications: 9 am Monday 15th December Task and interviews: At our office in Eynsham - date TBC Overview of role: The team: You will join our National Support Office team based in Eynsham, supporting our charitable work with families and professionals across the UK. The Senior People Officer is line managed by the Head of People who, together with outsourced support and advice, form the People function within HENRY. You will also work closely with our Finance team, IT Manager, CEO and people managers within the organisation. Work base and travel: This role works 3 days per week from our office in Eynsham (Tuesday Thursday) and two days per week remotely from home (Monday and Friday). Hours: This is a full-time role of 37.5hours per week. Employees can take advantage of our flexitime hours, choosing when to work their hours between 8am 6pm each day. Benefits package: Full time salary of £30,995.27, with opportunity for annual performance related pay increments 30 days annual leave per year plus bank holidays Flexitime hours and a flexible supportive approach to balancing work and life Enhanced Charity Sick Pay and family friendly leave (including 3 paid emergency dependants' leave days per year, enhanced maternity, paternity and adoption leave) Access to a pension scheme with a matched employer contribution of up to 6% Employee Assistance Programme, giving free and confidential access to a variety of wellbeing support services. Job Purpose To manage and enhance HR processes, support governance and the Board of Trustees, and create a positive experience for our workforce aligned with our charities values, culture and aims. Key responsibilities Core HR processes Work alongside the Head of People to develop and implement our approach to HR Provide administrative support to the Board of Trustees Core office management processes Core People processes Maintain confidential personnel files for employees, casual workers, freelancers and volunteers. Oversee a quality recruitment process that aligns to organisational need, in line with the HENRY values. Onboard new employees, casual workers, freelancers and volunteers and support a quality induction. Oversee all processes linked to the employee lifecycle, including types of leave and processing leavers. Manage HR retention periods for records and maintain accurate records Be the first port of call for queries and support the Head of People in the breadth of issues and challenges that arise. Provide accurate and detailed information to our Finance team to support monthly payroll. Provide timely and accurate reports and insights Work alongside the Head of People to develop and implement our approach to HR Maintain up to date information on current employment legislation, communicating changes through policy and internal communications. Work alongside the Head of People to continually evolve our People practices to provide the best experience for all and help achieve our charitable mission and strategy Optimising the use and impact of our digital HR system Provide support to the Board of Trustees Arrange and coordinate Board meetings and Annual General Meetings. Work with the Chief Executive to prepare and circulate papers for Board meetings. Coordinate the recruitment, onboarding and ongoing development and training of Trustees. Liaise with Trustees, responding to requests for information. Support the implementation of Charitable Governance processes and legal compliance Core office management processes Act as the primary contact for office visitors and mail Organize and maintain office filing systems, both electronic and paper-based Manage office, kitchen, and bathroom supply inventories, placing orders as needed to ensure stock availability Undertake routine health and safety responsibilities, including: Weekly, monthly, and quarterly internal fire and legionella checks Conducting H&S inductions with new staff Supporting external contractors during visits Maintain a tidy, welcoming, and safe office environment. Attitudes, behaviour and values Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings Maintain clear and accurate records Communicate effectively with partners Comply with all organisational policies and procedures Model HENRY values Support own development through on-going reading, research and supervision This role requires a basic DBS check Person specification Qualifications Desirable: Relevant qualification (e.g. CIPD level 3 or 5) or higher education in a relevant subject Experience Essential: Proven experience working in a People/HR role Experience of conducting DBS/PVG checks and safer recruitment practices Experience with digital HR systems Desirable: Designing and implementing HR systems and processes Previous involvement in health and safety checks and procedures Working with a charitable organisation supporting governance and the board of trustees Experience as a Company Secretary Knowledge Essential Knowledge of core HR processes including recruitment Working knowledge of UK employment law Knowledge and proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint,Teams, Sharepoint) and confidence in learning new systems Desirable Knowledge of employee, casual worker, freelancer, volunteer and trustee relationships and legal differences Knowledge of UK GDPR and how to protect and manage data Skills and attitudes Essential Strong motivation to contribute to HENRY s work and commitment to organisational values Organisational and time-management skills, with the ability to prioritise competing tasks Strong written and verbal communication skills, with attention to detail Ability to handle confidential information with discretion Professional and approachable manner, with strong interpersonal skills Ability to work independently and collaboratively as part of a team Strong organisational skills, able to work on own initiative and meet deadlines Ability to take the initiative, not only in identifying problems and opportunities, but also in suggesting and implementing solutions An eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture Willingness to undertake training
Circle Recruitment
IT Service Desk Manager - Newcastle
Circle Recruitment Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members of a junior helpdesk team The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the regionMy client is open on salary, it will be dependent on experience. To apply send your CV to Matthew.Leach @ circlerecruitment . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
04/12/2025
Full time
IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and processes This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy Train junior members of a junior helpdesk team The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the regionMy client is open on salary, it will be dependent on experience. To apply send your CV to Matthew.Leach @ circlerecruitment . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Opus People Solutions
ICT Compliance Officer
Opus People Solutions King's Lynn, Norfolk
We are looking for a ICT Compliance Manager to play a key role in ensuring that the Council's ICT environment is well-documented, compliant, and aligned with best practice standards.This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to get onboard. You will work closely with teams across the service area, coordinating record-keeping to ensure accurate, up-to-date information on ICT assets, risks, and compliance. This work will support ICT strategy, readiness for Local Government Reorganisation (LGR), and compliance with information governance, cyber security, and resilience requirements. Hybrid Working: (2 days/week in office) remote considered with bi-monthly visits. Key Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including records of applications, infrastructure, and hardware assets, including dependencies, integrations, and data flows. Support the identification and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as appropriate. What We're Looking For Essential Knowledge & Skills: Experience in ICT, compliance, or information governance roles within a complex technical environment. Strong writing, communication, and documentation skills with a keen attention to detail. Understanding of ICT infrastructure, applications, and service delivery models. Familiarity with ICT policy frameworks, standards, and risk management principles. Ability to translate technical concepts into clear, accessible documentation. Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint, CMDBs). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme
04/12/2025
Full time
We are looking for a ICT Compliance Manager to play a key role in ensuring that the Council's ICT environment is well-documented, compliant, and aligned with best practice standards.This is a fantastic opportunity to join a supportive team during a major transformation programme, leading the creation, upkeep, and continuous improvement of ICT documentation - including policies, procedures, technical standards, and inventories - to support governance, assurance, and service development. The department is undergoing significant change and investment so this is a great time to get onboard. You will work closely with teams across the service area, coordinating record-keeping to ensure accurate, up-to-date information on ICT assets, risks, and compliance. This work will support ICT strategy, readiness for Local Government Reorganisation (LGR), and compliance with information governance, cyber security, and resilience requirements. Hybrid Working: (2 days/week in office) remote considered with bi-monthly visits. Key Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library, ensuring consistency of format, terminology, and ownership. Implement processes for regular reviews and audits of documentation. Assist with maintaining an accurate and up-to-date asset register including records of applications, infrastructure, and hardware assets, including dependencies, integrations, and data flows. Support the identification and tracking of ICT risks, controls, and mitigations and work closely with the Corporate Governance team to ensure alignment with the Council's corporate risk framework. Collate evidence and documentation to support internal and external audits (e.g., PSN, cyber security, data protection, and business continuity reviews). Monitor compliance with ICT standards, policies, and procedures, escalating non-conformance as appropriate. What We're Looking For Essential Knowledge & Skills: Experience in ICT, compliance, or information governance roles within a complex technical environment. Strong writing, communication, and documentation skills with a keen attention to detail. Understanding of ICT infrastructure, applications, and service delivery models. Familiarity with ICT policy frameworks, standards, and risk management principles. Ability to translate technical concepts into clear, accessible documentation. Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint, CMDBs). What's in it for you? A competitive salary Generous annual leave, including office closure between Christmas and New Year Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more Employee Assistance Programme, including access to counselling services A good work/life balance with an agile working environment Committed training programme and development opportunities Membership of the local government pension scheme
Leo Technology Limited
Junior Support Analyst
Leo Technology Limited
The Job: Job Title: Junior Support Analyst (12 month FTC) Industry: Enterprise SaaS (Retail) Working Set-Up: Remote first - Please note: This is 12 month Fixed Term Contract running January 2026 - February 2027 Salary - £28,000 p/a + 10% discretionary bonus Interview process: 2 stages (virtual) The Role: Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team! This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a Junior Support Analyst to join their Customer Care team and help manage requests that come in from customers both internally and externally. This is an exciting and varied role where each day is different. Your responsibilities will include: Helping internal employees with new equipment or IT issues Helping external customers navigate the platform Digging into Google Cloud and other 3rd party systems Examining logs for transactions to troubleshoot issues Managing support tickets via Zendesk This role will be a fixed term contract for 1 year to cover maternity leave and comes with a 10% discretionary retention bonus payable at the end of the contract. This is a perfect position for someone who has some prior experience working in technical customer care / customer support! The Person: Prior experience working in a Technical Customer Care or IT Support role Excellent communication skills - both written and verbal ITIL foundation or equivalent (DESIRABLE). Experience of reading JSON and XML (DESIRABLE) Experience of google cloud logging (DESIRABLE) Interview Process: 1st stage: Call with the hiring manager 2nd stage: HR culture chat Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion. Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
04/12/2025
Seasonal
The Job: Job Title: Junior Support Analyst (12 month FTC) Industry: Enterprise SaaS (Retail) Working Set-Up: Remote first - Please note: This is 12 month Fixed Term Contract running January 2026 - February 2027 Salary - £28,000 p/a + 10% discretionary bonus Interview process: 2 stages (virtual) The Role: Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team! This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a Junior Support Analyst to join their Customer Care team and help manage requests that come in from customers both internally and externally. This is an exciting and varied role where each day is different. Your responsibilities will include: Helping internal employees with new equipment or IT issues Helping external customers navigate the platform Digging into Google Cloud and other 3rd party systems Examining logs for transactions to troubleshoot issues Managing support tickets via Zendesk This role will be a fixed term contract for 1 year to cover maternity leave and comes with a 10% discretionary retention bonus payable at the end of the contract. This is a perfect position for someone who has some prior experience working in technical customer care / customer support! The Person: Prior experience working in a Technical Customer Care or IT Support role Excellent communication skills - both written and verbal ITIL foundation or equivalent (DESIRABLE). Experience of reading JSON and XML (DESIRABLE) Experience of google cloud logging (DESIRABLE) Interview Process: 1st stage: Call with the hiring manager 2nd stage: HR culture chat Important Notice: We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion. Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
MBDA
Crypto Network Specialist
MBDA Stevenage, Hertfordshire
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
04/12/2025
Full time
Stevenage Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ

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