79 jobs found

IT Helpdesk Team Leader Sheffield Up to £40,000 + 15% Pension Your new role Working with the IT Manager to support eight sites across Sheffield and Rotherham. Leading a multi-discipline team of first line support technicians and working as part of a global IT team of 20, you will be involved in ensuring timely and quality first line support is provided to employees on all IT-related issues. Responsibilities Leading and coordinating the IT service desk to ensure tickets are triaged, prioritised, and resolved in line with agreed SLAs Acting as a hands-on technical leader, providing support on complex issues and taking ownership of escalations through to resolution Line managing and developing first line support technicians through regular one-to-ones, coaching and performance reviews Ensuring consistent, high quality customer service, keeping user experience at the centre of all service desk activity Overseeing major incident response, ensuring clear communication, effective coordination and adherence to incident management procedures Monitoring service desk performance, using KPIs/SLAs and trends to drive continuous improvement in processes, tools and ways of working Developing and maintaining clear documentation to enhance technical skills, customer service and outcomes Planning resource levels to ensure service desk is adequately staffed Supporting the delivery of IT projects by coordinating service desk involvement, communications and readiness activities Identifying opportunities to introduce improved working practices that enable team effectiveness and service quality Ensuring team members have clear development plans and access to relevant training to support their growth and progression Performing hardware upgrades, repairs and component replacements on desktops, laptops and printers. Skilled in diagnosing common hardware faults, replacing parts such as memory, storage and peripherals, and ensuring devices are tested and returned to service promptly. Experience needed Strong administration experience across Microsoft 365, including Entra ID, Exchange, Teams, SharePoint, and Intune Solid endpoint support skills covering Windows 11, laptops, desktops, printers, and mobile devices Confident in user and access management across core business systems, including Dynamics 365 and ERP platforms Good working knowledge of security best practice, with a practical approach to protecting users, devices, and data Able to troubleshoot across applications, infrastructure, and services, bridging the gap between first line support and specialist teams Networking (VLANs, Routing, DHCP, DNS, VPNs, Basic Switch Configuration) Windows Server Administration Exposure to macOS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An excellent opportunity to join our Support Function team as a Business Support Specialist supporting one of our key programmes Job Title: Business Support Specialist - Common Anti-air Modular Missile (CAMM) Family Salary: Circa £35,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. The opportunity: We have an exciting and rewarding opportunity for a passionate individual to join the UK Support Function team. You will undertake specific responsibilities to support the management, control and interaction with one of MBDA's key strategic industrial partners Roxel. You will need to exhibit a high level of organisation skills, great team ethic and the ability to interface with people at all levels both internally and externally, whilst embracing innovative ways of working. Will be based in our Stevenage office with the flexibility to travel to other UK sites as well as supplier premises This role will necessitate working alongside the CAMM Family Business & Project Manager (B&PM) responsible for Roxel This is a complex, challenging & rewarding role which is transcending new boundaries in the working practices between MBDA UK and Roxel The role will involve working across a number of key stakeholders to ensure that MBDA's requirements in terms of business delivery & financial targets are fully met This role will also require engagement directly with Roxel themselves, both virtually and face to face, to form close and trusted working relationships which benefit both parties in delivering our contractual commitments This interaction with Roxel will include for example; Attend & present at internal and external meetings to status & expediate all Roxel programme commitments and related matters To document actions and decisions from meetings Support the application and subsequent approval of Advanced Revolving Funding (ARC) funding applications Support the placement of Inter-Company Trading (ICT) type contract arrangements Support the Estimate at Completion (EAC) update cycles To be a key member within the UK Support Function and participate in engagement activities Sharing best practice and knowledge within the UK Support Function and offering guidance and training to team members Participation and progress on UK Support Function personal development initiatives - to be accountable for own self-learning and development Any other adhoc technical administration duties What we're looking for from you: Can demonstrate an ability to prioritise tasks to achieve results in a timely manner, ensuring a high level of accuracy and attention to detail A meticulous approach to tasks, with a positive attitude, ability to multi-task, be proactive and accountable Someone that is self-motivated with the ability to adapt to changing environments, evolving technologies, tools and processes Can demonstrate a great team ethic and the ability to interface and build close working relationships with stakeholders at all levels both internally and externally Able to effectively collate data, analyse and present findings in an engaging manner Someone that is forward thinking, who looks to improve efficiencies in working practices, processes and engagement activities Can demonstrate a high level of proficiency in Microsoft packages and an ability to identify, implement and utilise specialist tools and software to streamline tasks. (Training will be provided on specialist tools and software) Knowledge and experience of Primavera scheduling tool and Risk Management principles Knowledge and understanding of SAP, particularly for invoicing and purchase order generation Can demonstrate courage and influencing skills whilst promoting MBDA company values and behaviours A professional demeanour in all situations and be able to withhold confidential information Willingness to learn and extend the role above and beyond the job description Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Your new company Hays Accountancy & Finance are partnering with a rapidly growing Financial Services Group based in Cheltenham, Gloucestershire to recruit an experienced & dynamic Finance Systems Analyst. Reporting to the Head of Finance, the role is responsible for the administration, governance and ongoing development of the company's finance system. Ensuring system integrity, accurate financial data, along with efficient workflows, while acting as a subject-matter expert and key point of contact for finance system users across the business. The position offers remote/office hybrid working once settled in of 2 days on-site, 3 days remote per week, along with a competitive benefit package and the opportunity to really take ownership of the financial systems for the group. Your new role Your key duties will involve administering, maintaining and setting up sales invoices, general ledger accounts, bank detail input, system triggers, statements of work, along with time-sheet coding. You will set up new finance employees as business users within the finance systems, process access change requests, manage timesheet approvers, and perform quarterly access reviews. You will be heavily involved in master data management, setting up new supplier/customer records, along with onboarding new legal entities. You will manage and maintain finance system workflows, supporting the closing of financial periods within the system, and inputting month-end exchange rates for approval. You will develop/improve system reports to support finance requirements, along with providing finance systems training to new users. Ultimately, you will act as the finance systems subject-matter expert, providing ongoing user support across the business, problem-solving along with dealing with any technical queries. What you'll need to succeed To be considered for this permanent Finance Systems Analyst role, you will need experience in a similar position, experience working with finance/ERP systems, including time sheet, invoicing or general ledger platforms. High attention to detail with strong analytical skills, organised with the ability to manage multiple priorities, along with being proactive and solutions-focused. You will have an understanding of financial processes or internal controls, experience in report development/system configuration, and knowledge of user access management. You will need strong communication skills to build relationships internally/externally at all levels, along with the ability to work effectively with Finance, IT and wider business stakeholders. Experience within the Financial Services sector and Sage Intacct would be advantageous but not essential. What you'll get in return This varied Finance Systems Analyst position offers a salary between 40,000 - 48,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. Remote/office hybrid working is offered once settled in of 2 days on-site, 3 days remote per week, flexible working hours, discretionary annual bonus scheme, life assurance, income protection, enhanced pension contributions, an option to buy more holiday days, private health insurance & further group benefits. A great opportunity to really take the lead in the financial systems for a rapidly growing & successful financial services group. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Salary up to 38,249, 35 annual leave days + bank holidays, hybrid working (3 days in office), competitive pension scheme and other employee benefits Hays Technology are working in partnership with a large education establishment in Stoke-on-Trent to recruit an Infrastructure & Cloud Engineer on a permanent basis. This is a technical role supporting the delivery and technical development of server, storage and Azure Cloud services across the organisation.This role is critical in the delivery of server, storage and Cloud infrastructure services. Daily they are responsible for the delivery of projects, BAU activities within the team, and the resolution of customer requests and support calls.This is a great opportunity for a skilled Infrastructure Engineer with experience and knowledge in Cloud technologies, Systems Management, Identity Management, networking, databases, data storage and strategy, focused on making a positive contribution. Main Responsibilities: The installation, operation, management, and support of company-wide digital infrastructure, both physical and virtual, throughout product and system life cycles, including planned decommissioning, replacement and virtualisation. Provision, build, deploy and maintain SaaS, IaaS, and PaaS environments within Azure Cloud including AKS, as well as virtual servers within Azure Local (HCI). Consider and implement options to expand automation of current processes. Monitor systems performance and capacity planning for proactive infrastructure fine-tuning and future development. Administer storage and backup systems to provide agreed service levels and deliver a robust backup policy. Prepare and maintain operational and disaster recovery procedure documentation. Technical support for and involvement in disaster recovery activities including regular testing of systems. Research into and implementation of regular and critical software updates to align with current system standards and swift cyber security vulnerability remediations. Actively participate in the service Duty Officer Rota, assign and complete customer support or service requests following agreed SLOs for ticket completion. In order to apply for this role, you must have the following skills & experience: Knowledge, understanding and experience of infrastructure configurations, physical and virtual servers, SANs, WAN topologies, HA/clustering, dynamic allocation policies, number of processors, amount of memory and storage allocations, and external interfaces RF subsystem components, number of access points etc. Knowledge and experience of relevant procedures for the installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments Knowledge and experience of standards associated with digital risk and security practice nationally and internationally, published by authorities such as IEEE, IEC, BSI, ISO. IISP, ISACA Knowledge of all fundamental elements of hosting and cloud technologies (including Azure Cloud and Azure Kubernetes Service), including: design; planning; security and compliance; integration; provisioning; cloud storage; virtualisation and be able to consider the above in the context of the related business environment. Knowledge and experience in networking and communications related concepts such as topological design, load balancing, virtual distributed firewall, and overlay networks. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: 28,000- 30,000 + Tax Free Annual Company Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build strong client relationships. Contribute to team growth through knowledge sharing and collaboration. Required Skills & Experience: Proven experience in a 1st line support or IT Helpdesk role. Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. Experience with PC hardware setup and maintenance. Excellent communication and problem-solving skills. A 'hands-on' approach and a proactive attitude towards learning. A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable. A valid UK Driving Licence and access to your own vehicle are essential. Benefits: Clear career progression and salary growth opportunities. Profit-related bonus. Life Cover. 24/7 access to a GP and well-being services. Opportunities for technical training and formal certifications. Supportive, collaborative, and employee-focused culture. How to Apply: If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.

M365 Engineer (Microsoft Teams Specialist) 3-month contract Northampton (Hybrid) My Customer is seeking a highly skilled M365 Engineer with a strong focus on Microsoft Teams to join their dynamic IT team. This role will involve the administration, configuration, and scripting of Microsoft Teams, with an emphasis on integrating telephony solutions within the Teams environment. You will be instrumental in optimizing and managing our Microsoft Teams infrastructure to enhance collaboration and communication across the organization. Key responsibilities of the M365 Engineer: Administer, configure, and support Microsoft Teams , including policy management, governance, and troubleshooting. Develop and maintain PowerShell scripts to automate Teams administration and optimize operational efficiencies. Implement and manage Microsoft Teams Phone System (Telephony) , Direct Routing, and Operator Connect. Integrate Microsoft Teams with third-party applications and ensure seamless interoperability. Monitor Teams performance, security, and compliance, implementing best practices for governance and data retention . Assist in incident management and problem resolution related to Teams and M365 services. Collaborate with cross-functional teams to train and support end-users on Teams features and best practices. Skills required: Proven experience in administering and configuring Microsoft Teams within an enterprise environment. Strong PowerShell scripting skills for automation and management tasks. Hands-on experience with Microsoft Teams Phone System, Direct Routing, and SBC configurations . Experience integrating Microsoft Teams with telephony systems (SIP Trunking, PBX, Operator Connect, Calling Plans, etc.). The M365 Engineer is required onsite 3 days a week in Northampton. To discuss this exciting M365 Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting IT Job opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and

Your new company As part of their continued investment in technology and cyber resilience, my client is seeking a Cloud Security Engineer to join their dynamic Technology Directorate. This is a pivotal role supporting the Head of Cyber Security and Infrastructure in strengthening the cyber security estate and ensuring robust protection across our digital platforms. Your new role As Cloud Security Engineer, you will play a key role in enhancing cyber resilience. You'll be responsible for leveraging tools such as Microsoft Defender, Sentinel, Azure, and their SOC partner to conduct threat analysis, risk assessments, and implement effective controls. You'll support the delivery of their Cyber Security Sub Strategy in line with the Cyber Assessment Framework, and contribute to the design and operation of threat intelligence, incident response, vulnerability management, and ethical hacking capabilities. You'll work closely with internal stakeholders and external partners to ensure compliance with ISO27001, Cyber Essentials+, and other regulatory frameworks. This role also involves reporting on cyber threats and performance using Power BI, supporting penetration testing, and contributing to the development of secure IT architecture and access control policies. What you'll need to succeed Extensive experience administering the Azure platform and Microsoft security tools (Defender, Sentinel, Intune, Autopilot). Strong understanding of cyber security frameworks including ISO27001, Cyber Essentials+, and the Cyber Assessment Framework. Proven experience in identity and access management, end-user device management, and working with external SOCs. Ability to deliver against cyber security roadmaps, respond to incidents, and remediate vulnerabilities. Experience in building Power BI dashboards and writing security policies and SOPs. A collaborative mindset with excellent communication skills and a proactive approach to continuous improvement. What you'll get in return A chance to make a real impact in a purpose-driven organisation. Flexible working arrangements. Access to professional development and training. A supportive and inclusive culture. Competitive salary up to £52K and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop the services we provide, as it continuously improves and evolves. Key Responsibilities: Provide exceptional network, hardware and software/application support to our employees via Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends. The potential of undertaking 24/7 on call with compensation. Candidates will have the opportunity to travel to other Klipboard office locations, where necessary Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams Any other duties as requested that are commensurate with the role. Skills, Knowledge and Experience: Essential Excellent communication and interpersonal skills. Proven experience as an IT Support Analyst or similar role covering: Windows 11 Active Directory Microsoft 365/Entra End user device deployment and management Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have seen from our recent posts that we are excited to begin sharing our new company name - Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Azure Cloud & Virtual Desktops Microsoft Sentinel Microsoft Defender for Cloud Privileged Identity Management Microsoft Defender for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools and Teams meetings. Working Arrangements Hybrid working model: 3-4 days remote, 1 day in the office. All necessary equipment for home working will be provided. Shift pattern includes: Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (paid overtime). Candidate Profile The ideal candidate will: Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience: Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Understanding of IT security practices and tools (e.g., Antivirus, Email Filtering, Web Filtering). Required Experience Previous experience within a 3rd Line Role is extremely desirable Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 year Microsoft 365 administration: 3 years Active Microsoft Azure, 365 & Windows Server certifications are preferred. Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

Job Opportunity: Dynamics CRM Administrator - IT Contract: 18-month Fixed Term Full-time (35 hours/week) Salary: £38,000 - £44,931 per annumReports to: CRM Support ManagerAre you an experienced CRM professional looking to make a meaningful impact? Join our IT team as a Dynamics CRM Administrator and help enhance the Society's Microsoft Dynamics 365 CRM platform. About the Role You'll be part of a collaborative team supporting and developing the Society's CRM system. Your work will focus on improving user engagement, providing training, and implementing tools and workflows that enhance CRM functionality and usability. Key Responsibilities Support teams with CRM contact data maintenance and continuous improvement initiatives. Integrate external data sources (e.g., ORCID, Ringold, UK Govt) for contact and account verification. Provide first-line CRM support and troubleshooting. Deliver CRM training and create "how-to" guides for staff. Develop MS Power Platform Flows and Apps to enhance CRM functionality. Manage CRM data import/export processes with validation steps. Perform end-user administration tasks and respond to user requests for system functionality. Essential Skills & Experience Strong understanding of personal data handling and management. Experience in data validation and management. Proficiency in Microsoft Dynamics 365 CRM. Practical experience with MS Power Platform for CRM automation. Advanced skills in Microsoft Word and Excel. Excellent analytical, problem-solving, and communication skills. Strong customer service and time management abilities. Desirable Skills Experience with Power BI reporting. Functional customisation of Dynamics 365 CRM. Knowledge of CRM Managed/Unmanaged Solutions and Security Roles. Experience in delivering user training and creating documentation. Ability to gather and critically assess user requirements. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company Exciting opportunity to lead a pioneering AI project in the non-profit sector Are you a dynamic and forward-thinking Project Manager with a passion for digital transformation and innovation? Do you want to be part of a ground-breaking initiative that uses AI to empower frontline services and reduce administrative burden? We're working in partnership with a leading non-profit organisation to recruit a Digital Innovation Project Manager to join their Technology Directorate. This is a unique opportunity to lead one of the organisation's most ambitious and high-impact digital projects, aligned with their 2025/26 Organisational Strategy. Your new role Reporting to the Head of Digital Innovation, you'll take ownership of a trailblazing AI implementation project designed to free up frontline staff to focus more on direct support. You'll join the project post-discovery phase and be responsible for shaping and delivering a robust project plan, from supplier selection through to live pilot and evaluation. You'll work closely with senior stakeholders across technical and operational teams, providing high-level project management, coordination, and support. This role will also involve process mapping, procurement, and change management activities, all while championing a culture of digital innovation across the organisation. What you'll need to succeed We're looking for someone who is: Experienced in managing complex digital transformation projects, ideally within multi-site organisations. Skilled in stakeholder engagement, with the ability to influence and motivate cross-functional teams. Proficient in project management methodologies and tools, with a strong understanding of risk management, governance, and digital service improvement. Confident using Office 365 tools including SharePoint, Power Automate, and Power BI. Passionate about inclusive technology and continuous learning, with a proactive and collaborative mindset. Essential criteria include: Proven project management experience, ideally with exposure to AI or digital innovation. Strong organisational and communication skills. Ability to work independently and as part of a team. Willingness to travel across sites Desirable qualifications and experience: ITIL or Six Sigma certification. Experience in digital product coaching, UX research, or business analysis. Familiarity with AI technologies and their application in service delivery. What you'll get in return A chance to lead a high-profile digital project with real social impact. Supportive and forward-thinking team culture. Opportunities for professional development and learning. Flexible working arrangements and a commitment to wellbeing. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Analyst - Insurance, PAS, Sales Journey Up to £600 per day (Inside IR35) London / South (2 days per week onsite) My client is a leading Insurer, who urgently require a Business Analyst with a background in Insurance, working on Policy Admin Systems (PAS) / Claims Systems, ideally with an understanding of the Sales Journey within a CRM. Key Requirements: Proven experience as a Business Analyst within the Insurance industry Demonstrable Policy Admin Systems (PAS) / Claims Systems experience Excellent understanding of the Sales Journey in conjunction with a CRM system Ability to confidently carry out standard BA tasks such as "AS IS" and "TO BE" work Capability to set up and run workshops Excellent communication skills Exceptional stakeholder management skills Agile and Waterfall environment experience Flexible approach towards hybrid working (2 days per week onsite) Nice to have: Immediate availability Working knowledge of CRMs such as MS Dynamics in an Insurance environment If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

M365 Specialist - SharePoint Location: Brighton ?Job Type: 6-month Fixed Term Contract A new urgent opportunity has become available for a leading public sector client seeking a Microsoft 365 Specialist (SharePoint) to join their team on an initial 6-month Fixed Term Contract basis. This role requires specialist skills in MS365 products, including specifically MS SharePoint and MS Modern collaboration products. Reporting to the Applications Support Manager, this position is crucial for developing, implementing, and managing changes within our systems to meet business needs effectively. Day-to-day of the role: Act as a specialist on the Microsoft 365 Suite of products, particularly SharePoint and the modern collaborative suite of products available in the Azure platform. Develop and implement changes to the systems mentioned above. Liaise with the M365 Product Owner and internal customers to build a roadmap of applications to implement, ensuring that business requirements are fulfilled. Perform administrative tasks for the applications, including monitoring system jobs, capacity checks, and duplicate checks. Collaborate with other teams to develop system integrations, data migration, and automated testing. Engage with business users to gather information regarding systems defects and requirements for change. Required Skills & Qualifications: In-depth knowledge of MS product-based solutions, particularly SharePoint administration. Experience in maintaining and updating Microsoft 365 solutions and technical roadmaps. Ability to produce high-quality documentation and user guides for the wider business. Proven track record in increasing user adoption of new technologies. Expertise in overseeing the delivery of cloud solutions, in line with business objectives. Microsoft 365 certification, with demonstrable experience delivering Microsoft 365 solutions in a fast-paced environment. Benefits: Competitive salary and benefits package. Opportunities for professional development and certification. Engaging and dynamic work environment. Supportive team and management. To apply for the M365 Specialist position, please submit your CV to be immediately considered.

IT Technical Analyst Derbyshire c 45,000 Are you an experienced IT professional looking for a hands-on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years experience in IT operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA). Microsoft certifications. What s on Offer? Salary: Up to £45,000 Career progression opportunities within a growing, established company. Great benefits A hands-on role with real responsibility, where you ll directly influence IT operations and business success. If you are a driven and experienced IT Operations Engineer ready for your next challenge, we d love to hear from you. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager, Corporate Solutions T&E and Corporate Card At Mastercard, we connect and power an inclusive, digital economy that benefits everyone, everywhere. The Commercial Solutions team helps businesses pay and get paid smarter, faster, and more securely. We're seeking a passionate product leader to drive the growth and innovation of our commercial card propositions-from corporate cards to lodge products-designed to enable seamless Travel & Entertainment (T&E) spend for our corporate customers. Mastercard Central Travel Solution (CTS) enables Corporate Clients and Travel Management Companies (TMCs) pay travel suppliers for business trips within their ecosystems. CTS simplifies the overall business travel procurement experience, enabling centralized payment anywhere, offering card holder services (Travel Managers and Travel Management Companies), facilitating expense management and data reconciliation for the corporate accounting teams. CTS works in conjunction with our leading Corporate Card proposition and industry partnerships to serve all of a corporates' travel procurement and spend needs. Role We are seeking a dynamic and market-oriented Product Manager to join our team and deliver new product opportunities for European customers. The successful candidate will be the regional Product Manager for T&E which incorporates Mastercard's Central Travel (lodge card) Solution and our corporate card product, working within the Corporate Solutions European Product and Solutions team. Product Managers own their brief and drive regional strategy and market readiness of their product in pursuit of high growth strategies through deep collaboration with a wide field of stakeholders including the region's leading issuers, corporates and partners. This role requires a mix of product and commercial acumen to develop and communicate our product strategy, support issuer, TMC and corporate onboarding and use of the product to deliver superior travel spend solutions to Europe's leading corporate travel customers. This role will work closely with our Partnerships and Global Product teams to build and onboard a pipeline of travel industry partners. Key Responsibilities: •Own and lead the regional product strategy for Corporate Card and Lodge Card (CTS) capabilities in Europe. •Position and maintain competitiveness of our Corporate Card proposition in Europe, aligned with the overall Product Line Strategy. •Lead the transition to a "white-glove" travel spend management product making it easier for customers and partners to work with us and benefit from our market leading proposition. •This role will support and work alongside the TMC Partner Manager in managing the technical product aspects of onboarding new Travel Management Companies (TMC's) and issuers in accordance with company policies and product guidelines (CTS). e.g., discovery calls, trouble-shooting, investigation of reported issues and metrics relating to product performance. •Monitor market trends, competitor offerings, and customer feedback to inform product roadmap and refine propositions •Track product performance across issuing partners and identify opportunities to grow penetration, spend, and share of wallet. •Collaborate with cross-functional product teams, including Delivery, BizOps, Engineering and Implementation services, to facilitate the integration of TMC's into our MA Central Travel Solution. •Support partnership team, account managers and BD colleagues to position MA CTS solution in the European market. •Respond to issuer inquiries regarding product capabilities, workflows, and any product-related questions that extend beyond the scope of our support functions •Resolve Data Flow Issues. Become the escalation contact when identifying any issue in the data flow with the TMC or Vendor. •Lead CTS product with purpose and clarity, navigate ambiguity and provide clear, informed guidance to stakeholders. •Conduct training sessions and provide resources to TMCs & Issuers to ensure they are equipped to integrate with our travel management tool effectively. •Monitor & evaluate the onboarding process, gathering feedback to identify areas for improvement and enhance the overall experience for TMCs and Issuers. •Work closely with the TMC and Partner Manager during the sales and onboarding phase, serving as the product SME, addressing any questions or concerns promptly to ensure optimal data matching is achieved in the delivered solution. •Develop & maintain documentation related to onboarding processes, training materials, product documentation and best practices. •Stay updated on travel industry trends and best practices in travel management to provide insights and recommendations for continuous improvement of our Product. All about You/Experience •Bachelor's degree in Business Admin., Computer science, Engineering or any related field. •Minimum of 5 years of experience in commercial cards, travel management (T&E), account management, or a related role with a technical or product focus. •Proven experience in onboarding or training processes, preferably within the travel industry. •Strong understanding of travel management IT systems, process/data flows and tools, ideally with hands on experience gained working in a scheme, travel focused issuer, TMC or travel payment specialist. •Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders such as TMCs, Issuers and corporates. •Strategic outlook with first-hand experience of corporate card and travel spend use cases and an informed perspective on how the European landscape is evolving. •Detail-oriented with strong technical, organizational & project management background. •Ability to work independently & collaboratively in a fast-paced environment. •Ability to manage uncertainty and making informed decisions in situations where information may be incomplete or unclear Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Your new company CRM/Dynamics Applications Analyst required on a permanent basis for a public sector organisation based in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support, configuration, and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs. They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end-to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of CRM/Microsift Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server), and web technologies (e.g. JSON, REST). What you'll get in return This exciting new role is paying between 39,000 and 48,000 negotiable on experience plus excellent public sector holidays, fantastic pension, hybrid working, training and flexibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Morson Talent are currently recruiting for a Contract Management Specialist to work on the behalf of one of our prestigious Defence clients based in Bristol. This is a contract for 6 months with possibility of extension. An exciting opportunity has become available to join our client as a Commercial Manager in the Digital business unit, focusing predominantly on a pan-defence IS transformation contract. The role is full-time based in Bristol, with hybrid working available. This is a non-line management role within the client s Digital Commercial Team, reporting to the Digital Head of Commercial. The Digital business unit is one of 3 business units in the client, and the digital commercial team supports a portfolio of complex contracts, mainly with the UK MOD, with ongoing growth activities and long-term contracted programmes. The business growth comprises of a mix of on-contract change and new business bids and proposals, in line with company growth strategy. Across this portfolio, you ll find energetic and motivated integrated teams working together to deliver for our customer, and the Commercial function delivers value-adding business partnering in all phases of the contract lifecycle. In this position, you will play an integral role to support the portfolio and will have the opportunity to work with and support colleagues across our teams as we support a wide variety of responsibilities in a dynamic environment. You can expect assignments requiring typical contract management execution duties, providing expert commercial support and exercising strong business judgment in optimising our delivery of the contract and working closely with our customer leading and supporting contract change and amendment proposals of varying sizes and complexity. You may be asked to participate in and support other strategic imperatives of the overall business as we pursue growth opportunities within and outside of our existing portfolio. You will be provided with support and coaching to perform successfully and be given a set of responsibilities to work independently to develop your skills and capabilities. Notable features of the role include negotiation and mobilisation of a complex and high profile digital services transformation contract, supporting with supplier and intercompany flow-down, negotiation and mobilisation, managing the discharging of contractual obligations, interpretation of contractual terms and positions, building and maintaining effective customer and stakeholder relationships, proactive risk and opportunity management, preparing and negotiating proposals for contract change & amendment proposals as well as proposals for new business, managing intercompany arrangements and supplier flow-down, proactive participation in all required programme and customer meetings and providing effective governance to changes and proposals to ensure robust, protective and profitable outcomes by adopting a leadership attitude and approach. In addition, there may be an opportunity to participate in early campaign phases to commercially influence and shape aligned to business strategy and core capabilities. About the role: This is a mid-level, non-line management role within the team, with principal responsibilities including: - • Support with final negotiations and mobilisation of a complex and high-profile digital transformation and services contract. • Support with supplier (and intercompany) flow-down, negotiation and mobilisation. • Support, manage and/or govern the discharging of our contractual obligations • Lead and participate in moderate complexity proposal development, negotiation, and execution of contractual agreements, including contract changes and amendments, with appropriate signature authority. • Draft, review, interpret, and administer terms and conditions (ranging from simple to moderately complex) and other legally binding agreements. • Support and lead internal coordination across functional areas (programme, finance, legal) to deliver commercial solutions aligned with strategic goals. • Anticipate, interpret, and mitigate commercial risks summarise contractual issues and propose creative, risk-aware solutions. • Maintain effective commercial governance, ensuring compliance with Boeing Defence UK and corporate policies, applicable laws, and regulations. • Lead or support development and review of Statements of Work. • Administer contracts and authorise company work in line with contractual requirements and corporate policy. • Understand and apply value-for-money principles in support of customer needs while delivering against business objectives. • fully understand, implement and adhere to the clients Commercial policies/procedures and ensure compliance with Corporate Policies/Procedures and all legislation, regulations and standards applicable to your contracts / proposals As a mid-level member of the team you will be expected to work with autonomy and minimal supervision, albeit as part of both the Digital Commercial team and your Programme and Proposal teams. The ability to build strong effective relationships with the customer and stakeholders is vital. You ll be expected to deliver continuous improvement that impacts the wider functions and business and you ll be relied upon to develop and demonstrate a wide range of Commercial skills and assume positions of authority on commercial topics to provide benefit to your peers. A Commercial Manager is expected to have a thorough understanding of programme & financial contractual performance for contracts and you will be responsible for developing recommendations and solutions as well as influencing effective decision-making to meet our business goals. The Commercial Manager will work alongside contract delivery and proposal team members and with customer counterparts and developing & maintaining respectful and effective working relationships is critical to our success. As part of a matrix organisation the Commercial roles in programme and proposal teams are recognised as influential business partners with a proactive and diligent approach to securing successful business outcomes. Demonstrated technical experience and success is required in the following areas: Contract Formation, Contract Management Systems, Contract Structure Knowledge, Negotiation, Estimating Methods, Proposal Processes, Risk & Opportunity Management, Business Case Development, understanding and application of applicable legislation, regulation and standards. In addition the following are key expectations of the Commercial Manager in fulfilling the role:- • responsibility for all commercial artefacts, tasks and obligations within your scope of the contract and/or proposal activity • be curious, seek to understand the programme environment and interpret and anticipate risks and opportunities that extend beyond your specific work scope • proactively anticipates risks and issues and raises awareness and help needed early • demonstrates consistently high levels of quality in products and high levels of standards in application of commercial administrative duties • understand and apply value for money approaches for our customers whilst understanding business goals and objectives Competencies: • Analytical skills • Business financial acumen • Communication • Cross functional partnership • Customer relationship management • Decision making • First Time Quality • Knowledge and skilled in defence contracting and terms & conditions drafting, interpretation and negotiating • Understanding of Single Source Contract Regulations • Negotiation • Problem solving • Fast and effective responsiveness in a multifaceted, complex environment • Demonstrable experience working in a matrix organisation • Ability to handle a diverse, fast-paced, high workload • Able to work under supervision and independently • Experience in identifying and implementing improvement initiatives • Effective at finding opportunities and risks and to manage them to create enhanced value for the organisation • A positive work attitude and team building approach • Adaptable, able to cope with changing requirements and multiple priorities and can remain effective in difficult times Qualifications: • WCC (formerly IACCM) qualification and/or experience in associated role • Working experience 5+ years within multinational global company environment and UK defence expertise are desirable. Employer will not sponsor applicants for employment visa status. Security Clearance: This position requires the ability to obtain a UK security clearance for which UK residency is required Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense If this position is of interest to you, please apply below or contact Kaisey for more information. (phone number removed) or (url removed)

Job Tittle: Dynatrace Subject Matter Expert - Data Resilience Contract: 6 months Location: London, Edinburgh, Manchester, Birmingham (2 days a week onsite) Daily Rate: Circa £900/Day Working Pattern: Full Time About Our Client: Join a global leader in financial technology that empowers businesses to make, take, and manage payments seamlessly. With innovative solutions across omni-commerce in 146 countries and 135 currencies, our client is at the forefront of creating exceptional commerce experiences. They are dedicated to enhancing efficiency, security, and success for their customers. About This Opportunity: Are you ready to leverage your Dynatrace expertise to enhance the technical resilience of a leading UK bank? If you are passionate about maximising the potential of the Dynatrace platform and eager to transition from hands-on engineering to a specialist consultancy role, we want to hear from you! The Data Resilience team is collaborating with the Enterprise Monitoring & Alerting (EMAS) team to deliver a transformative initiative aimed at maximising Dynatrace capabilities. We are looking for a skilled Dynatrace Admin/Consultant to enable observability across complex, hybrid cloud environments. Essential Skills: To thrive in this role, you must demonstrate extensive experience in designing and configuring within Dynatrace, including: Application Performance Monitoring Proficiency in Dynatrace Query Language (DQL) and Grail for advanced analytics Anomaly Detection Profiles Alerting Rules and Alert Profiles Synthetic Monitoring Log Monitoring Real User Monitoring (RUM) API integration of Dynatrace with external systems Ideally, you will have Davis AI to: Automatically detect anomalies and performance degradations. Correlate events across the full stack for root cause analysis. Provide predictive insights and proactive recommendations. Your Responsibilities: Collaborate with Application Stewards and Site Reliability Engineers (SREs) to identify and verify critical assets for monitoring. Work with EMAS to analyse Dynatrace coverage of these critical assets. Identify opportunities for enhancement in monitoring configurations across crucial applications. Review roles and responsibilities concerning observability and propose improvements focused on Operational Resilience. Contribute to establishing an automated end-to-end business flow for key business processes within the Dynatrace toolset. Ensure optimal alerting configurations in collaboration with Application Stewards and SREs. Participate in workshops with third-party software suppliers to review observability standards. Bonus Points: Skills in correlating events across the full stack for root cause analysis. Key Attributes: Ability to manage competing priorities in a fast-paced environment. Flexibility and a pragmatic approach to problem-solving. A delivery-oriented mindset coupled with a can-do attitude. Strong communication skills. Experience in the field of Resilience. Why Join Us? This is an exciting opportunity to shape the future of observability in financial technology. If you are a passionate Dynatrace Subject Matter Expert ready to make a significant impact, we invite you to apply and be part of a dynamic team that values innovation, collaboration, and excellence! Ready to Take the Next Step? Don't miss out on the chance to be part of something big! Apply today to embark on a rewarding journey with our client and help drive their mission forward! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Your new company and role An exciting opportunity has arisen for a Target Operating Model Business Analyst to support a major transformation programme within a complex organisation. This contract role is based in Glasgow, operating on a hybrid working model. You'll play a key role in designing and embedding a future-state operating model that aligns with strategic goals. The role involves analysing current processes and structures, identifying areas for improvement, and supporting the transition to more efficient and effective ways of working. You'll collaborate with a wide range of stakeholders and contribute to change management and continuous improvement initiatives. What You'll Need to Succeed To be successful in this role, you'll bring: Proven experience in operating model design within large-scale transformation programmes. Strong business analysis and process mapping capabilities. Excellent stakeholder engagement and facilitation skills. A solid understanding of administrative operations, ideally within a complex organisational setting. Familiarity with change management principles and tools. The ability to manage competing priorities and deliver high-quality outcomes under tight deadlines. You'll also be confident producing documentation such as TOM blueprints, RACI matrices, and executive summaries, and comfortable working in a dynamic, evolving environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)