Experian Group
Nottingham, Nottinghamshire
Role Overview Experian Global Security office have an exciting new opportunity for a Third Party Security Programme Support Specialist. In this role you will be responsible for planning and facilitating the global delivery of TPS Operations to the requirements of Experian policy in addition to performing support activities to ensure the completion of assessments and managing special projects. This is a hybrid (40% in the office), Nottingham based position reporting to the Director of 3rd Party Security There are three main priorities for this position: Oversight of the Third Party Security assessment activities and key performance measures to ensure that TPS achieves the targeted SLOs Project and change management for special projects and activities as required. Identification of strategic initiatives and opportunities for innovation and process improvements to drive efficiency. Key Responsibilities:- Own the TPS Service Scorecard and work with regional TPS Managers to meet internal Service Level Objectives (SLOs). Oversight of the TPS assessment programme to ensure the completion of assessment activities to meet Experian policy. Manage & participate in special projects as required to ensure delivery of agreed scope and timelines. Provide guidance and support for TPS resources as required for the delivery of assurance activities and special projects. Identify opportunities to improve the TPSMS framework and provide proposals to TPS leadership as required. Provide support to audits of TPS operations as required. Act as an ambassador for TPS and engage with stakeholders to provide support and cascade communications as required. Identify opportunities to improve internal communications and provide guidance and support with TPS and stakeholders as required. Provide support and guidance on policy and process to the TPS team in all regions. Experience and Skills Experience in similar role in GRC, Automation, Process Improvement or Information Security. Experience delivering process improvement & collaborative initiatives (projects) Background overseeing delivery of technology programmes, experience with security/risk focused projects desirable Experience improving automation in programs / processes Advanced skills with Microsoft Office products, additional experience with ServiceNow, SQL, Power BI, SharePoint desirable. Experience with Vendor Management & Project Management workspaces desirable Experience working across a large organisation keeping track of multiple stakeholders to enable roadmap delivery About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Internal Grade D / EB8 Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Experian is proud to be an Equal Opportunity and Aff ? Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
Role Overview Experian Global Security office have an exciting new opportunity for a Third Party Security Programme Support Specialist. In this role you will be responsible for planning and facilitating the global delivery of TPS Operations to the requirements of Experian policy in addition to performing support activities to ensure the completion of assessments and managing special projects. This is a hybrid (40% in the office), Nottingham based position reporting to the Director of 3rd Party Security There are three main priorities for this position: Oversight of the Third Party Security assessment activities and key performance measures to ensure that TPS achieves the targeted SLOs Project and change management for special projects and activities as required. Identification of strategic initiatives and opportunities for innovation and process improvements to drive efficiency. Key Responsibilities:- Own the TPS Service Scorecard and work with regional TPS Managers to meet internal Service Level Objectives (SLOs). Oversight of the TPS assessment programme to ensure the completion of assessment activities to meet Experian policy. Manage & participate in special projects as required to ensure delivery of agreed scope and timelines. Provide guidance and support for TPS resources as required for the delivery of assurance activities and special projects. Identify opportunities to improve the TPSMS framework and provide proposals to TPS leadership as required. Provide support to audits of TPS operations as required. Act as an ambassador for TPS and engage with stakeholders to provide support and cascade communications as required. Identify opportunities to improve internal communications and provide guidance and support with TPS and stakeholders as required. Provide support and guidance on policy and process to the TPS team in all regions. Experience and Skills Experience in similar role in GRC, Automation, Process Improvement or Information Security. Experience delivering process improvement & collaborative initiatives (projects) Background overseeing delivery of technology programmes, experience with security/risk focused projects desirable Experience improving automation in programs / processes Advanced skills with Microsoft Office products, additional experience with ServiceNow, SQL, Power BI, SharePoint desirable. Experience with Vendor Management & Project Management workspaces desirable Experience working across a large organisation keeping track of multiple stakeholders to enable roadmap delivery About Experian Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Internal Grade D / EB8 Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Experian is proud to be an Equal Opportunity and Aff ? Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here
慨正橡扯
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Experience in a client-facing, pre-sales, or consulting role within the information services, data analytics, or enterprise software industries, ideally supporting financial institutions or lending-focused use cases Past experience with lending, credit risk, or financial workflows such as loan origination, underwriting, portfolio monitoring, or exposure management is highly desirable, alongside exposure to data enrichment and decisioning tools Proven ability to analyse business processes and workflows, particularly within lending operations (e.g. origination, underwriting, credit assessment), with a strong capability to identify inefficiencies and recommend data-driven improvements A strong commercial mindset with a sales-oriented approach, including a track record of supporting revenue growth, influencing buying decisions, and acting as a trusted advisor to senior stakeholders across risk, credit, and lending teams Demonstrated experience in the technical sale of complex data, software, or SaaS solutions within financial services, including navigating long and multi-stakeholder sales cycles; familiarity with enterprise platforms and integrations is a strong advantage Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use. Excellent communication, presentation, and interpersonal skills, with the ability to clearly articulate complex lending and risk concepts to both technical users (e.g. risk teams, IT) and non-technical stakeholders (e.g. business leaders, credit officers) Education Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field is required Responsibilities Serve as the functional and technical expert across the sales cycle, supporting the positioning and delivery of Moody's Lending Solutions, including capabilities across loan origination, credit risk assessment, and portfolio monitoring. Key responsibilities include: Drive the pre-sales function by deeply understanding client lending workflows and credit processes, and aligning Moody's solutions (e.g. Lending Suite, credit lifecycle tools) to address their operational and strategic challenges Conduct detailed analyses of client lending environments, including origination, underwriting, and portfolio management processes, to identify inefficiencies, data gaps, and opportunities for automation and optimisation Deliver compelling product demonstrations, proof-of-concepts (POCs), and trial engagements that clearly showcase the value of Moody's Lending Solutions in improving credit decisioning, reducing risk, and enhancing operational efficiency Translate client requirements into tailored solution designs, mapping Moody's data, analytics, and software capabilities to specific lending use cases and developing customised value propositions Collaborate closely with sales colleagues, relationship managers, and internal stakeholders to guide opportunities from early qualification through to solution alignment and successful deal closure Act as a key liaison between clients and product teams, providing structured feedback on market needs, evolving lending trends, and client requirements to support ongoing product innovation and enhancement About the Team Our Banking sales team is a specialised, client-focused group dedicated to transforming how financial institutions manage the credit lifecycle. Leveraging Moody's extensive data, analytics, and AI capabilities, we enable clients to streamline loan origination, enhance credit decisioning, and gain deeper visibility into portfolio risk. By integrating data, workflows, and advanced analytics into a unified platform, we help clients move from fragmented processes to more efficient, insight-driven lending operations. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Experience in a client-facing, pre-sales, or consulting role within the information services, data analytics, or enterprise software industries, ideally supporting financial institutions or lending-focused use cases Past experience with lending, credit risk, or financial workflows such as loan origination, underwriting, portfolio monitoring, or exposure management is highly desirable, alongside exposure to data enrichment and decisioning tools Proven ability to analyse business processes and workflows, particularly within lending operations (e.g. origination, underwriting, credit assessment), with a strong capability to identify inefficiencies and recommend data-driven improvements A strong commercial mindset with a sales-oriented approach, including a track record of supporting revenue growth, influencing buying decisions, and acting as a trusted advisor to senior stakeholders across risk, credit, and lending teams Demonstrated experience in the technical sale of complex data, software, or SaaS solutions within financial services, including navigating long and multi-stakeholder sales cycles; familiarity with enterprise platforms and integrations is a strong advantage Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use. Excellent communication, presentation, and interpersonal skills, with the ability to clearly articulate complex lending and risk concepts to both technical users (e.g. risk teams, IT) and non-technical stakeholders (e.g. business leaders, credit officers) Education Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field is required Responsibilities Serve as the functional and technical expert across the sales cycle, supporting the positioning and delivery of Moody's Lending Solutions, including capabilities across loan origination, credit risk assessment, and portfolio monitoring. Key responsibilities include: Drive the pre-sales function by deeply understanding client lending workflows and credit processes, and aligning Moody's solutions (e.g. Lending Suite, credit lifecycle tools) to address their operational and strategic challenges Conduct detailed analyses of client lending environments, including origination, underwriting, and portfolio management processes, to identify inefficiencies, data gaps, and opportunities for automation and optimisation Deliver compelling product demonstrations, proof-of-concepts (POCs), and trial engagements that clearly showcase the value of Moody's Lending Solutions in improving credit decisioning, reducing risk, and enhancing operational efficiency Translate client requirements into tailored solution designs, mapping Moody's data, analytics, and software capabilities to specific lending use cases and developing customised value propositions Collaborate closely with sales colleagues, relationship managers, and internal stakeholders to guide opportunities from early qualification through to solution alignment and successful deal closure Act as a key liaison between clients and product teams, providing structured feedback on market needs, evolving lending trends, and client requirements to support ongoing product innovation and enhancement About the Team Our Banking sales team is a specialised, client-focused group dedicated to transforming how financial institutions manage the credit lifecycle. Leveraging Moody's extensive data, analytics, and AI capabilities, we enable clients to streamline loan origination, enhance credit decisioning, and gain deeper visibility into portfolio risk. By integrating data, workflows, and advanced analytics into a unified platform, we help clients move from fragmented processes to more efficient, insight-driven lending operations. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
DF Capital
Manchester, Lancashire
About DF Capital We're DF Capital - a specialist bank providing award winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. We help our customers realise their ambitions by doing things differently - combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it's flexible lending structures or straightforward savings options, we focus on what matters most to our customers. In 2025, we launched DF Capital Retail Finance - a subsidiary of DF Capital Bank Limited - to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other. TheFinancial Reporting Analyst plays acriticalsupportive role to ourboth ourHead of Regulatory Reporting, Capital Management and Stress Testingand theDirector of Capital Management and Regulatory Reporting. We are looking for an individual that hasan interest in developing their knowledgeandexpertiseacross the following key areas: Regulatory Reporting: Prudential Regulation Authority (PRA), Bank of England (BOE)and the Financial Conduct authority (FCA); Capital Management Stress Testing Over timeyou will becomean SME and key part of the Finance function in deliveringaccurateandtimelyRegulatoryReporting for the DF Capital Group,along with supporting the wider finance team in ensuring the highest quality of Governance and MI requirements. This is a fantastic opportunity for an ambitious individual to gain broad experiencein aspecialisedarea of Financial Services, where you will have opportunity to work directly alongside some of our Senior Financeand wider businessstakeholders. DF Capital are passionate about providing employees with the right trainingand developmentto help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role. Whatyou'llbe doing: Regulatory Reporting Producingtimelyandaccurateexternal regulatory reportingsubmissionsand internalMI,includingLCR, PRA110, FINREP,CoREP,Bank of England statistical reportingandALCoreporting; Reviewing and challenging data inputs and outputs, performing detailed quality checks and validation to ensure regulatory information is prepared accurately, consistently and in line with internal standards and externalrequirements; Supportingandstrengtheninga robust controlenvironment through thedevelopment and maintenanceof interpretation guidance, standard operatingprocedures and working files; Supporting the delivery ofkeyregulatory projects and change, including the Bank's transition tothe SDDTcapital regime andthe implementation ofnew regulatoryrequirements; Supporting the review and implementation of new products, including reporting requirements and key metric impacts(e.g., capital and liquidity ratios) Stress Testing&Capital Management Support performing stress testing analysis for the ICAAP, Recovery Plan and Solvent Exit Analysis as well as ad-hoc stress testing, asrequired. Support the preparation of stress testing working paperssummarisingmodel outputsandmaintainingprocess documentation. Support with capital forecasting, capital planning buffers, and forward-looking assessments of CET1, Total Capital, leverage ratio, and RWAs. Prepare monthly BBB reporting submissions,identifyand elevate anomalies or emerging trends,maintaindocumentation, and support periodic informationrequest and datacollection exercises. Support providing senior management with analysis and recommendations on capital optimisation, dividend strategy, lending growth, and RWA efficiency. Governance & Stakeholder Engagement Collaborating with teams acrossthe Bank tomaintainhigh standardsof assurance and reviewoverregulatory returnsandstress testing; Monitor adherence to regulations,standardsand internal reporting policies; and SupportthewiderFinance team in the preparation ofad hocMIasrequired Whatyou'llneed: 2+ years of experience in financial or regulatory reporting, ideallywithin a Bankor similarinstitution. Strongattention to detail andfocus on delivering high-qualityand controlledend-to-endprocesses Excellent analyticaland problem-solvingskills,with the ability toinvestigateand resolve complex issues,andtoanalyselarge data sets andcalculationstoderive meaningful insights. Excellentorganisationalskills and a proven ability todelivermeet tight deadlines under pressure. Competentuserof Microsoft Office, in particular Excel and Word. Can-doand continuousimprovementmindset. Clearcommunicatorwho candevelop their ability totranslate technical concepts to senior members of the team. Proactive and forward-looking,able to develop their ability toanticipateregulatory change. Actswith integrity and commitment to a robust control environment. Niceto have: Knowledge of the UK banking regulatory framework, Capital, or Liquidity Professional qualification(oractively working towards):ACA, ACCA,CIMA,CFA, FRM, ACT or equivalent. Privatemedical insurance foryou and your partner 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid Volunteering leave to support our local communities Vibrant office location in the lively city centre of Manchester
About DF Capital We're DF Capital - a specialist bank providing award winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. We help our customers realise their ambitions by doing things differently - combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it's flexible lending structures or straightforward savings options, we focus on what matters most to our customers. In 2025, we launched DF Capital Retail Finance - a subsidiary of DF Capital Bank Limited - to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other. TheFinancial Reporting Analyst plays acriticalsupportive role to ourboth ourHead of Regulatory Reporting, Capital Management and Stress Testingand theDirector of Capital Management and Regulatory Reporting. We are looking for an individual that hasan interest in developing their knowledgeandexpertiseacross the following key areas: Regulatory Reporting: Prudential Regulation Authority (PRA), Bank of England (BOE)and the Financial Conduct authority (FCA); Capital Management Stress Testing Over timeyou will becomean SME and key part of the Finance function in deliveringaccurateandtimelyRegulatoryReporting for the DF Capital Group,along with supporting the wider finance team in ensuring the highest quality of Governance and MI requirements. This is a fantastic opportunity for an ambitious individual to gain broad experiencein aspecialisedarea of Financial Services, where you will have opportunity to work directly alongside some of our Senior Financeand wider businessstakeholders. DF Capital are passionate about providing employees with the right trainingand developmentto help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role. Whatyou'llbe doing: Regulatory Reporting Producingtimelyandaccurateexternal regulatory reportingsubmissionsand internalMI,includingLCR, PRA110, FINREP,CoREP,Bank of England statistical reportingandALCoreporting; Reviewing and challenging data inputs and outputs, performing detailed quality checks and validation to ensure regulatory information is prepared accurately, consistently and in line with internal standards and externalrequirements; Supportingandstrengtheninga robust controlenvironment through thedevelopment and maintenanceof interpretation guidance, standard operatingprocedures and working files; Supporting the delivery ofkeyregulatory projects and change, including the Bank's transition tothe SDDTcapital regime andthe implementation ofnew regulatoryrequirements; Supporting the review and implementation of new products, including reporting requirements and key metric impacts(e.g., capital and liquidity ratios) Stress Testing&Capital Management Support performing stress testing analysis for the ICAAP, Recovery Plan and Solvent Exit Analysis as well as ad-hoc stress testing, asrequired. Support the preparation of stress testing working paperssummarisingmodel outputsandmaintainingprocess documentation. Support with capital forecasting, capital planning buffers, and forward-looking assessments of CET1, Total Capital, leverage ratio, and RWAs. Prepare monthly BBB reporting submissions,identifyand elevate anomalies or emerging trends,maintaindocumentation, and support periodic informationrequest and datacollection exercises. Support providing senior management with analysis and recommendations on capital optimisation, dividend strategy, lending growth, and RWA efficiency. Governance & Stakeholder Engagement Collaborating with teams acrossthe Bank tomaintainhigh standardsof assurance and reviewoverregulatory returnsandstress testing; Monitor adherence to regulations,standardsand internal reporting policies; and SupportthewiderFinance team in the preparation ofad hocMIasrequired Whatyou'llneed: 2+ years of experience in financial or regulatory reporting, ideallywithin a Bankor similarinstitution. Strongattention to detail andfocus on delivering high-qualityand controlledend-to-endprocesses Excellent analyticaland problem-solvingskills,with the ability toinvestigateand resolve complex issues,andtoanalyselarge data sets andcalculationstoderive meaningful insights. Excellentorganisationalskills and a proven ability todelivermeet tight deadlines under pressure. Competentuserof Microsoft Office, in particular Excel and Word. Can-doand continuousimprovementmindset. Clearcommunicatorwho candevelop their ability totranslate technical concepts to senior members of the team. Proactive and forward-looking,able to develop their ability toanticipateregulatory change. Actswith integrity and commitment to a robust control environment. Niceto have: Knowledge of the UK banking regulatory framework, Capital, or Liquidity Professional qualification(oractively working towards):ACA, ACCA,CIMA,CFA, FRM, ACT or equivalent. Privatemedical insurance foryou and your partner 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid Volunteering leave to support our local communities Vibrant office location in the lively city centre of Manchester
Castle Trust Group
Basingstoke, Hampshire
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact