Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands on experience, occasional travel, and a collaborative work environment. If you're excited to help others and grow your IT career, we'd love to hear from you! About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
23/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands on experience, occasional travel, and a collaborative work environment. If you're excited to help others and grow your IT career, we'd love to hear from you! About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
22/07/2026
Full time
IT Service Desk Analyst Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: 6852 IT Service Desk Analyst Location: Cardiff /Hybrid Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Contract: Permanent Salary: £26.684.48 per annum Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! About You Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being with opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for the charity. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave, plus an extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT Service Desk Analyst, 1st Line IT Service Desk Support, 2nd Line IT Service Desk Support, 1st Line IT Service Desk Analyst, 2nd Line IT Service Desk Analyst. Please note this role is being advertised by NFP People on behalf of our client.
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
21/07/2026
Full time
Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance which we will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join Us? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of our Technology support team. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
As Associate Director you will lead data-centric and technology-enabled engagements across the financial crime spectrum. You'll partner with payments firms, banks, and other regulated financial firms to assess financial crime risk, design advanced analytic models, implement and independently test detection and monitoring systems, and advise on technology transformation, tooling, and ongoing effectiveness. This role blends advisory strategy with hands on technical delivery and requires someone comfortable across data architecture, analytics, ML/AI concepts, and regulatory expectations. It requires a strong understanding of AML and financial crime regulations in the UK, EU (preferable) and other countries, with solid experience in a related role from either another consultancy or from working in internal roles at a financial institution. ABOUT FINTRAIL FINTRAIL is a global financial crime and regulatory compliance consultancy supporting the FinTech, banking and regulated financial services sectors, ensuring they meet regulatory expectations and can effectively combat financial crime risks, enabling them to thrive. This is achieved through the provision of risk-based consultancy and specialist services that put our clients at the centre of everything we do. We help our clients navigate complex AML, fraud, sanctions and regulatory landscapes through pragmatic strategy, data driven insights, and technology enabled solutions. FINTRAIL is part of the Cosegic group, a market leading compliance consultancy setting the standard for regulatory excellence in the UK and beyond. Being part of the group strengthens FINTRAIL's ability to support clients across the full regulatory lifecycle, combining its deep financial crime expertise with broader regulatory compliance and technological capabilities. For both our people and our clients, this means greater scale, increased investment in innovation, and enhanced opportunities to collaborate with experts across a wider range of regulatory disciplines. Role We're looking for a strong data and technology specialist with a deep interest in financial crime to deliver high impact consulting engagements, shape client strategy, and drive innovation. Project Delivery Lead and support on client engagements to assess and remediate financial crime risk across payments and banking environments. Drive data diagnostics and analytical assessments including data profiling, feature engineering, exploratory analysis, and performance benchmarking. Evaluate technology solutions for AML monitoring, customer risk scoring, and customer screening, and support vendor selection and integration processes. Collaborate with client data engineering teams to advise on data pipelines, schema design, and pipeline infrastructure needed for analytic and monitoring use cases. Translate complex technical concepts into clear, executive level recommendations and actionable roadmaps. Business Development and Lead Generation Maintain and develop a personal profile in the industry as an anti financial crime consultant by attending, speaking and engaging at appropriate industry events, as well as writing content pieces and posting on social media platforms, in order to promote and grow FINTRAIL's presence. Expand FINTRAIL's business by developing a strong network of industry contacts, pitching for new business, writing or quality assuring sharp proposals and acquiring clients. Personal and Team Development Develop and support other FINTRAIL team members through appropriate training, guidance and practical direction setting. Actively contribute to knowledge sharing initiatives and support self learning throughout the team. Continue to develop professionally through the completion of relevant training and self study. Creativity and Innovation Agenda Support the development and execution of a coherent business strategy by contributing to shaping elements of the strategy plan and identifying new, innovative revenue opportunities. Develop and improve FINTRAIL's policies, procedures and processes around internal and external tasks. Diversity, Equity and Inclusion (DEI) and Culture Continue to foster the respectful, open and transparent culture at FINTRAIL through clear communication and management. Participate and contribute to DEI initiatives. RELEVANT SKILLS AND EXPERIENCE Essential 5+ years' experience in data, analytics or technology roles in financial crime within a financial institution (bank, FinTech, other regulated entity) or a financial crime focused consultancy team. Strong hands on experience with data analysis and data tooling. Knowledge of financial crime typologies, AML, sanctions, fraud risk, and regulatory expectations. Experience with detection frameworks, monitoring platforms, or machine learning workflows in a regulated environment. Ability to work independently with clients, manage project workstreams, and deliver quality outcomes. Excellent communication skills - able to explain technical insights to business stakeholders. Someone with a challenger mindset, keen to think creatively and challenge industry norms to identify more efficient and effective ways to fight financial crime alongside operational effectiveness. Someone that is adaptable and enjoys the varied nature of consultancy work / happy juggling multiple client assignments and internal projects at the same time. Desirable Familiarity working with RegTech tools. Consultancy experience (business development, client relationship management, good regional network of contacts). Understanding of AI/ML model governance in a regulated context. Formal industry qualifications (e.g. ACAMS, ICA). Experience contributing to external thought leadership or industry engagement. WHAT WE OFFER Competitive salary and benefits. Chance to develop and grow professionally through the varied nature of the role and wide range of projects, as well as formal training and development. A fast paced environment with a relatively flat structure and a speak up culture where your voice will be heard and you will have the opportunity to pitch in and help shape the future growth and direction of the company. An inclusive environment which actively promotes diversity and inclusion both internally and within the wider financial crime industry. FINTRAIL is an equal opportunities employer; we celebrate, encourage and support diversity and are committed to creating an inclusive environment. We do not tolerate discrimination or harassment of any kind. All employment decisions at FINTRAIL are based on business needs, job requirements, competence and merit. We will not discriminate on the basis of gender, age, ethnic origin, religious belief, disability, marital status, sexual orientation, or any other individual characteristic which may unfairly affect a person's opportunities. This is a full time, permanent role worked Monday to Friday on a hybrid basis (2 days/week at home and 3 days/week in the office). There is currently no deadline to apply, however, applications will be considered on a first come first serve basis and this opportunity will be closed once the right candidate has been found. We only accept applicant CVs from individuals who have the right to work in the UK. Please note, we would like to thank all applicants for their interest in Cosegic. Due to the volume of applications received only those shortlisted will be contacted. If you have not received a response within 15 working days, please assume your application has not been successful.
21/07/2026
Full time
As Associate Director you will lead data-centric and technology-enabled engagements across the financial crime spectrum. You'll partner with payments firms, banks, and other regulated financial firms to assess financial crime risk, design advanced analytic models, implement and independently test detection and monitoring systems, and advise on technology transformation, tooling, and ongoing effectiveness. This role blends advisory strategy with hands on technical delivery and requires someone comfortable across data architecture, analytics, ML/AI concepts, and regulatory expectations. It requires a strong understanding of AML and financial crime regulations in the UK, EU (preferable) and other countries, with solid experience in a related role from either another consultancy or from working in internal roles at a financial institution. ABOUT FINTRAIL FINTRAIL is a global financial crime and regulatory compliance consultancy supporting the FinTech, banking and regulated financial services sectors, ensuring they meet regulatory expectations and can effectively combat financial crime risks, enabling them to thrive. This is achieved through the provision of risk-based consultancy and specialist services that put our clients at the centre of everything we do. We help our clients navigate complex AML, fraud, sanctions and regulatory landscapes through pragmatic strategy, data driven insights, and technology enabled solutions. FINTRAIL is part of the Cosegic group, a market leading compliance consultancy setting the standard for regulatory excellence in the UK and beyond. Being part of the group strengthens FINTRAIL's ability to support clients across the full regulatory lifecycle, combining its deep financial crime expertise with broader regulatory compliance and technological capabilities. For both our people and our clients, this means greater scale, increased investment in innovation, and enhanced opportunities to collaborate with experts across a wider range of regulatory disciplines. Role We're looking for a strong data and technology specialist with a deep interest in financial crime to deliver high impact consulting engagements, shape client strategy, and drive innovation. Project Delivery Lead and support on client engagements to assess and remediate financial crime risk across payments and banking environments. Drive data diagnostics and analytical assessments including data profiling, feature engineering, exploratory analysis, and performance benchmarking. Evaluate technology solutions for AML monitoring, customer risk scoring, and customer screening, and support vendor selection and integration processes. Collaborate with client data engineering teams to advise on data pipelines, schema design, and pipeline infrastructure needed for analytic and monitoring use cases. Translate complex technical concepts into clear, executive level recommendations and actionable roadmaps. Business Development and Lead Generation Maintain and develop a personal profile in the industry as an anti financial crime consultant by attending, speaking and engaging at appropriate industry events, as well as writing content pieces and posting on social media platforms, in order to promote and grow FINTRAIL's presence. Expand FINTRAIL's business by developing a strong network of industry contacts, pitching for new business, writing or quality assuring sharp proposals and acquiring clients. Personal and Team Development Develop and support other FINTRAIL team members through appropriate training, guidance and practical direction setting. Actively contribute to knowledge sharing initiatives and support self learning throughout the team. Continue to develop professionally through the completion of relevant training and self study. Creativity and Innovation Agenda Support the development and execution of a coherent business strategy by contributing to shaping elements of the strategy plan and identifying new, innovative revenue opportunities. Develop and improve FINTRAIL's policies, procedures and processes around internal and external tasks. Diversity, Equity and Inclusion (DEI) and Culture Continue to foster the respectful, open and transparent culture at FINTRAIL through clear communication and management. Participate and contribute to DEI initiatives. RELEVANT SKILLS AND EXPERIENCE Essential 5+ years' experience in data, analytics or technology roles in financial crime within a financial institution (bank, FinTech, other regulated entity) or a financial crime focused consultancy team. Strong hands on experience with data analysis and data tooling. Knowledge of financial crime typologies, AML, sanctions, fraud risk, and regulatory expectations. Experience with detection frameworks, monitoring platforms, or machine learning workflows in a regulated environment. Ability to work independently with clients, manage project workstreams, and deliver quality outcomes. Excellent communication skills - able to explain technical insights to business stakeholders. Someone with a challenger mindset, keen to think creatively and challenge industry norms to identify more efficient and effective ways to fight financial crime alongside operational effectiveness. Someone that is adaptable and enjoys the varied nature of consultancy work / happy juggling multiple client assignments and internal projects at the same time. Desirable Familiarity working with RegTech tools. Consultancy experience (business development, client relationship management, good regional network of contacts). Understanding of AI/ML model governance in a regulated context. Formal industry qualifications (e.g. ACAMS, ICA). Experience contributing to external thought leadership or industry engagement. WHAT WE OFFER Competitive salary and benefits. Chance to develop and grow professionally through the varied nature of the role and wide range of projects, as well as formal training and development. A fast paced environment with a relatively flat structure and a speak up culture where your voice will be heard and you will have the opportunity to pitch in and help shape the future growth and direction of the company. An inclusive environment which actively promotes diversity and inclusion both internally and within the wider financial crime industry. FINTRAIL is an equal opportunities employer; we celebrate, encourage and support diversity and are committed to creating an inclusive environment. We do not tolerate discrimination or harassment of any kind. All employment decisions at FINTRAIL are based on business needs, job requirements, competence and merit. We will not discriminate on the basis of gender, age, ethnic origin, religious belief, disability, marital status, sexual orientation, or any other individual characteristic which may unfairly affect a person's opportunities. This is a full time, permanent role worked Monday to Friday on a hybrid basis (2 days/week at home and 3 days/week in the office). There is currently no deadline to apply, however, applications will be considered on a first come first serve basis and this opportunity will be closed once the right candidate has been found. We only accept applicant CVs from individuals who have the right to work in the UK. Please note, we would like to thank all applicants for their interest in Cosegic. Due to the volume of applications received only those shortlisted will be contacted. If you have not received a response within 15 working days, please assume your application has not been successful.
Job Title: IT Systems Analyst Job Family: Technology Operations Reports To: IT Systems Team Leader Subordinates: None Company Overview Eastnets is a leading player in the B2B fintech industry. We are a global provider of compliance and payments solutions for the financial services sector. Our experience and expertise help ensure trust at over 800 financial institutions across the world, including 11 of the top global banks. We secure institutions from financial crime by helping our partners manage risk through sanction screening, transaction monitoring, analytics, and reporting, along with market-leading consultancy and customer support. The IT Systems Analyst is responsible for providing technical support to resolve user hardware and software issues and assisting in installing, configuring, and maintaining computer systems and networks. Assist in troubleshooting network problems and ensuring connectivity. And help with system upgrades and maintenance tasks. Learn and adapt to new technologies and tools. This position reports to the IT Systems Team Leader. Key Responsibilities Provide ongoing technical support for staff. Maintain and develop manuals and documentation. Provide computer and applications training for staff as needed. Provide troubleshooting and problem-solving services for staff concerning hardware and software. Network administration experience with an emphasis on Microsoft Windows 10, Microsoft Exchange Online and Microsoft Office suite. Ensure that the LAN is running smoothly and efficiently. Proactively advise management on software and hardware needs. Maintain servers, workstations and peripheral hardware. Purchase, install and maintain software on all computers. Maintain Exchange Server e-mail system, including directory, file permissions and user accounts. Administer the data backup system and restore as required. Design and administer virus protection procedures. Vendor interaction is highly required in evaluating different products to match the needs of the company. Communicate all product procurement requirements to the Procurement officer Work with selected vendors to test/develop new solutions for EN Obtain technical support from vendors as required in a coordinated effort with the procurement office. Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use. Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability. Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook. Participate in the company's wide initiatives. Requirements 2-4 years of systems administration experience. A degree in Information Technology or a similar degree. Exchange Server Online. Microsoft Server 2016/2019. Windows 10 Administration. Basic Knowledge of the following protocols and technologies: DNS, DHCP, Backups, VPN, Firewalls, RAID Systems, and FTP Server. Excellent troubleshooting skills and hands-on experience with various Operating Systems. Familiarity with AI technologies and their application is a strong plus. Working knowledge of virtualization, Hyper-V, VMWare or equivalent. Professional certification, Microsoft Certified Systems Administrator (MCSE). Familiarity with Active Directory, Azure AD and Office 365 administration. Apply for this role and join the Eastnets family Fill out the form, send your CV to and our recruitment team will be in touch if your skill set matches our needs. Application First name Last name Email Country Phone number Job title Is there anything you would like us to know? Upload Your CV Please upload your most recent CV in PDF or DOC format. By using this form you agree with the handling of your data in accordance with our Privacy Policy.
05/07/2026
Full time
Job Title: IT Systems Analyst Job Family: Technology Operations Reports To: IT Systems Team Leader Subordinates: None Company Overview Eastnets is a leading player in the B2B fintech industry. We are a global provider of compliance and payments solutions for the financial services sector. Our experience and expertise help ensure trust at over 800 financial institutions across the world, including 11 of the top global banks. We secure institutions from financial crime by helping our partners manage risk through sanction screening, transaction monitoring, analytics, and reporting, along with market-leading consultancy and customer support. The IT Systems Analyst is responsible for providing technical support to resolve user hardware and software issues and assisting in installing, configuring, and maintaining computer systems and networks. Assist in troubleshooting network problems and ensuring connectivity. And help with system upgrades and maintenance tasks. Learn and adapt to new technologies and tools. This position reports to the IT Systems Team Leader. Key Responsibilities Provide ongoing technical support for staff. Maintain and develop manuals and documentation. Provide computer and applications training for staff as needed. Provide troubleshooting and problem-solving services for staff concerning hardware and software. Network administration experience with an emphasis on Microsoft Windows 10, Microsoft Exchange Online and Microsoft Office suite. Ensure that the LAN is running smoothly and efficiently. Proactively advise management on software and hardware needs. Maintain servers, workstations and peripheral hardware. Purchase, install and maintain software on all computers. Maintain Exchange Server e-mail system, including directory, file permissions and user accounts. Administer the data backup system and restore as required. Design and administer virus protection procedures. Vendor interaction is highly required in evaluating different products to match the needs of the company. Communicate all product procurement requirements to the Procurement officer Work with selected vendors to test/develop new solutions for EN Obtain technical support from vendors as required in a coordinated effort with the procurement office. Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use. Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability. Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook. Participate in the company's wide initiatives. Requirements 2-4 years of systems administration experience. A degree in Information Technology or a similar degree. Exchange Server Online. Microsoft Server 2016/2019. Windows 10 Administration. Basic Knowledge of the following protocols and technologies: DNS, DHCP, Backups, VPN, Firewalls, RAID Systems, and FTP Server. Excellent troubleshooting skills and hands-on experience with various Operating Systems. Familiarity with AI technologies and their application is a strong plus. Working knowledge of virtualization, Hyper-V, VMWare or equivalent. Professional certification, Microsoft Certified Systems Administrator (MCSE). Familiarity with Active Directory, Azure AD and Office 365 administration. Apply for this role and join the Eastnets family Fill out the form, send your CV to and our recruitment team will be in touch if your skill set matches our needs. Application First name Last name Email Country Phone number Job title Is there anything you would like us to know? Upload Your CV Please upload your most recent CV in PDF or DOC format. By using this form you agree with the handling of your data in accordance with our Privacy Policy.
