About us We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. About the team This role sits at the heart of one of Very's most exciting areas. You'll work across our web and mobile experiences, helping shape the products and features that millions of customers interact with every year. From large-scale transformation initiatives to continuous optimisation, you'll play a key role in making sure great ideas become great outcomes. You'll have significant influence across Product, Engineering, UX and business stakeholders, helping teams stay focused, aligned and moving at pace. At the same time, you'll help raise the bar for delivery excellence across the wider organisation by championing best practice, coaching others and continuously improving how we work. This isn't about simply tracking plans and reporting status. It's about creating the conditions for high-performing teams to do their best work and deliver meaningful value for customers and the business. About the role At Very, we're creating the future of digital retail. Every click, search, purchase and interaction across our website and mobile apps is an opportunity to make life easier, faster and more enjoyable for our customers. That's why we're looking for a Lead Delivery Manager to join our Digital Customer Experience (DCX) tribe. This is a chance to lead the delivery of high-profile initiatives that directly impact how customers shop with us. You'll work across multiple squads, influence product and technology strategy, and help create the kind of seamless experiences that set Very apart from the competition. If you thrive in fast-moving environments, love bringing people together around a common goal and enjoy turning ambitious ideas into reality, this could be the challenge you've been looking for. You'll help shape the future of digital experiences at Very by: Leading the delivery of large, complex initiatives across multiple product squads and strategic programmes Creating the clarity, focus and momentum that enables teams to deliver valuable customer outcomes consistently Working closely with Product Managers, Engineers and Designers to align priorities and turn ambitious roadmaps into reality Removing blockers, managing dependencies and helping teams navigate complexity with confidence Driving a culture of accountability, ownership and continuous improvement across delivery teams Using data and delivery metrics to improve flow, predictability and overall performance Bringing stakeholders together to make informed decisions and maintain momentum on key initiatives Managing risks proactively and ensuring challenges are surfaced early with clear mitigation plans Supporting investment decisions through strong planning, governance and financial oversight Coaching and mentoring delivery professionals, helping raise capability across the broader delivery community Playing a leading role in building world class delivery practices that help Very move faster and smarter About you You'll be an experienced delivery leader who enjoys operating in complex environments where collaboration, influence and problem solving matter just as much as planning. You'll likely have experience leading cross-functional teams within a large digital business and understand what it takes to deliver customer-focused products at scale. We're particularly interested in people who: Have a strong background in Agile delivery and know how to help teams perform at their best Enjoy working across Product, Engineering and Business functions to achieve shared outcomes Can confidently lead large-scale, complex initiatives with multiple stakeholders and dependencies Bring a pragmatic approach to delivery, balancing pace with quality and governance Are skilled at managing risks, navigating ambiguity and solving problems before they become blockers Use data and insight to drive continuous improvement rather than relying on assumptions Have the credibility and communication skills to influence stakeholders at all levels Enjoy coaching others and helping teams develop their delivery maturity Most importantly, you'll be someone who brings energy, resilience and a genuine passion for helping teams achieve great things together. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6500 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn Learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two stage interview process for this position: 1st Stage - 45 Minute Teams Call with Agile and Competency / values led questions. 2nd stage - A one hour face to face interview with the hiring team to discuss your skills and relevant experience + competency questions. This is also a great opportunity to find out more about the role and to ask any questions you may have. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
26/07/2026
Full time
About us We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. About the team This role sits at the heart of one of Very's most exciting areas. You'll work across our web and mobile experiences, helping shape the products and features that millions of customers interact with every year. From large-scale transformation initiatives to continuous optimisation, you'll play a key role in making sure great ideas become great outcomes. You'll have significant influence across Product, Engineering, UX and business stakeholders, helping teams stay focused, aligned and moving at pace. At the same time, you'll help raise the bar for delivery excellence across the wider organisation by championing best practice, coaching others and continuously improving how we work. This isn't about simply tracking plans and reporting status. It's about creating the conditions for high-performing teams to do their best work and deliver meaningful value for customers and the business. About the role At Very, we're creating the future of digital retail. Every click, search, purchase and interaction across our website and mobile apps is an opportunity to make life easier, faster and more enjoyable for our customers. That's why we're looking for a Lead Delivery Manager to join our Digital Customer Experience (DCX) tribe. This is a chance to lead the delivery of high-profile initiatives that directly impact how customers shop with us. You'll work across multiple squads, influence product and technology strategy, and help create the kind of seamless experiences that set Very apart from the competition. If you thrive in fast-moving environments, love bringing people together around a common goal and enjoy turning ambitious ideas into reality, this could be the challenge you've been looking for. You'll help shape the future of digital experiences at Very by: Leading the delivery of large, complex initiatives across multiple product squads and strategic programmes Creating the clarity, focus and momentum that enables teams to deliver valuable customer outcomes consistently Working closely with Product Managers, Engineers and Designers to align priorities and turn ambitious roadmaps into reality Removing blockers, managing dependencies and helping teams navigate complexity with confidence Driving a culture of accountability, ownership and continuous improvement across delivery teams Using data and delivery metrics to improve flow, predictability and overall performance Bringing stakeholders together to make informed decisions and maintain momentum on key initiatives Managing risks proactively and ensuring challenges are surfaced early with clear mitigation plans Supporting investment decisions through strong planning, governance and financial oversight Coaching and mentoring delivery professionals, helping raise capability across the broader delivery community Playing a leading role in building world class delivery practices that help Very move faster and smarter About you You'll be an experienced delivery leader who enjoys operating in complex environments where collaboration, influence and problem solving matter just as much as planning. You'll likely have experience leading cross-functional teams within a large digital business and understand what it takes to deliver customer-focused products at scale. We're particularly interested in people who: Have a strong background in Agile delivery and know how to help teams perform at their best Enjoy working across Product, Engineering and Business functions to achieve shared outcomes Can confidently lead large-scale, complex initiatives with multiple stakeholders and dependencies Bring a pragmatic approach to delivery, balancing pace with quality and governance Are skilled at managing risks, navigating ambiguity and solving problems before they become blockers Use data and insight to drive continuous improvement rather than relying on assumptions Have the credibility and communication skills to influence stakeholders at all levels Enjoy coaching others and helping teams develop their delivery maturity Most importantly, you'll be someone who brings energy, resilience and a genuine passion for helping teams achieve great things together. Some of our benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £6500 flexible benefits allowance to suit your needs 30 days holiday + bank holidays LinkedIn Learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two stage interview process for this position: 1st Stage - 45 Minute Teams Call with Agile and Competency / values led questions. 2nd stage - A one hour face to face interview with the hiring team to discuss your skills and relevant experience + competency questions. This is also a great opportunity to find out more about the role and to ask any questions you may have. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human centred creativity, and AI driven insights, fostering a unique environment where innovation thrives and our people are impact obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience . Real Chemistry is looking for a Technical Delivery Manager to join our growing team! At ROOM42 (we are 21GRAMS' in house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day to day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast paced agency environment. This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco-or remotely within the US, depending on team and business needs. What you'll do Project Delivery Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables. Coordinate production workflows from requirements gathering through development, QA, and deployment, ensuring smooth handoffs between creative, UX, development, and QA teams. Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards. Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines in collaboration with development leads. Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures. Client & Stakeholder Communication Participate in client meetings to discuss project status, timelines, and technical requirements. Provide regular status updates and proactive communication on progress, risks, and resolutions. Build and maintain positive working relationships with internal creative teams, account managers, and external clients through responsive communication and reliable delivery. Communicate technical concepts and constraints to non technical stakeholders in clear, accessible language. Track and report on project progress, risks, and key metrics using project management tools (Jira, Workfront, Asana). Provide regular status reports to senior delivery managers and stakeholders. Team Collaboration & Agile Practices Work closely with developers, QA engineers, designers, UX architects, and vendors to drive effective execution and foster collaborative team dynamics. Facilitate daily standups, sprint planning meetings, and team syncs. Remove impediments and maintain project momentum. Coordinate with offshore and nearshore development teams, managing time zone differences and ensuring clear communication and documentation. Follow and help maintain agile methodologies (Scrum, Kanban) to manage project workflows, adapting processes to fit project needs and client expectations. Quality Assurance & Technical Standards Oversee QA testing processes to ensure deliverables are error free, meet technical specifications, and comply with accessibility standards (ADA/WCAG) where required. Manage asset coordination including copy, design files, technical specifications, client approvals, and legal/regulatory reviews throughout the production lifecycle. Provide hands on support for technical tasks when needed, including reviewing, testing functionality, troubleshooting issues, or coordinating technical deployments. Resource & Vendor Management Coordinate with third party developers, platform providers (Cloudflare, AWS, Pantheon, Veeva), and technical vendors to support project delivery and integration. Assist in resource planning and allocation across projects, working with senior delivery managers to optimize team capacity and productivity. Track project financials, resource allocation, and time against budgets. Flag scope changes and support creation of change orders when needed. AI & Emerging Technology Working knowledge of AI development tools (GitHub Copilot, AI code assistants) and their impact on development timelines. Understanding of AI design and QA tools and their role in modern digital workflows. Familiarity with AI powered project management and automation tools. Eagerness to learn and adopt emerging AI technologies that improve project delivery and team efficiency. Continuous Improvement & Professional Growth Contribute to continuous improvement initiatives by sharing lessons learned, identifying process optimizations, and staying current with new technologies and best practices. Develop technical delivery expertise and leadership skills through hands on project management, mentorship from senior team members, and exposure to diverse technical challenges. This position is a perfect fit for you if Our Company values - Best Together, Impact Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self starter, able to work independently and under tight deadlines. What you should have Bachelor's degree in Computer Science, Information Technology, Business, Communications, or related field. 3-5 years of experience in digital project management, technical delivery, or related role managing web development, digital design, or interactive media projects. Experience working in an agency, consulting, or fast paced production environment. Healthcare/pharmaceutical experience is a plus but not required. Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines. Solid understanding of web technologies (HTML, CSS, JavaScript), responsive design principles, CMS platforms and mobile development concepts. Familiarity with software development lifecycle (SDLC), QA testing processes, version control systems (Git), and deployment workflows. Understanding of web accessibility standards (WCAG) and cross browser/cross device testing requirements. Working knowledge of agile methodologies (Scrum, Kanban) and project management best practices. Proficiency with project management tools such as Jira, Workfront, Asana, Monday or similar platforms. Experience creating project timelines, tracking budgets, managing resources, and producing status reports. Strong communication skills with ability to collaborate effectively with technical and non technical team members across different roles and levels. Excellent organizational and multitasking abilities. Comfortable owning 10-25 projects simultaneously in a dynamic environment. Client service mindset with focus on quality, responsiveness, and exceeding expectations. Problem solving skills and ability to think critically about technical challenges, resource constraints, and project risks. Proactive, self motivated work style with attention to detail and commitment to delivering high quality results. Eagerness to learn, grow technical delivery expertise, and develop leadership capabilities. Collaborative team player who thrives in cross functional environments and contributes to positive team culture. Pay Range $80,000 - $95,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job related, non discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Benefits We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans . click apply for full job details
25/07/2026
Full time
At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human centred creativity, and AI driven insights, fostering a unique environment where innovation thrives and our people are impact obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience . Real Chemistry is looking for a Technical Delivery Manager to join our growing team! At ROOM42 (we are 21GRAMS' in house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day to day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast paced agency environment. This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco-or remotely within the US, depending on team and business needs. What you'll do Project Delivery Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables. Coordinate production workflows from requirements gathering through development, QA, and deployment, ensuring smooth handoffs between creative, UX, development, and QA teams. Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards. Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines in collaboration with development leads. Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures. Client & Stakeholder Communication Participate in client meetings to discuss project status, timelines, and technical requirements. Provide regular status updates and proactive communication on progress, risks, and resolutions. Build and maintain positive working relationships with internal creative teams, account managers, and external clients through responsive communication and reliable delivery. Communicate technical concepts and constraints to non technical stakeholders in clear, accessible language. Track and report on project progress, risks, and key metrics using project management tools (Jira, Workfront, Asana). Provide regular status reports to senior delivery managers and stakeholders. Team Collaboration & Agile Practices Work closely with developers, QA engineers, designers, UX architects, and vendors to drive effective execution and foster collaborative team dynamics. Facilitate daily standups, sprint planning meetings, and team syncs. Remove impediments and maintain project momentum. Coordinate with offshore and nearshore development teams, managing time zone differences and ensuring clear communication and documentation. Follow and help maintain agile methodologies (Scrum, Kanban) to manage project workflows, adapting processes to fit project needs and client expectations. Quality Assurance & Technical Standards Oversee QA testing processes to ensure deliverables are error free, meet technical specifications, and comply with accessibility standards (ADA/WCAG) where required. Manage asset coordination including copy, design files, technical specifications, client approvals, and legal/regulatory reviews throughout the production lifecycle. Provide hands on support for technical tasks when needed, including reviewing, testing functionality, troubleshooting issues, or coordinating technical deployments. Resource & Vendor Management Coordinate with third party developers, platform providers (Cloudflare, AWS, Pantheon, Veeva), and technical vendors to support project delivery and integration. Assist in resource planning and allocation across projects, working with senior delivery managers to optimize team capacity and productivity. Track project financials, resource allocation, and time against budgets. Flag scope changes and support creation of change orders when needed. AI & Emerging Technology Working knowledge of AI development tools (GitHub Copilot, AI code assistants) and their impact on development timelines. Understanding of AI design and QA tools and their role in modern digital workflows. Familiarity with AI powered project management and automation tools. Eagerness to learn and adopt emerging AI technologies that improve project delivery and team efficiency. Continuous Improvement & Professional Growth Contribute to continuous improvement initiatives by sharing lessons learned, identifying process optimizations, and staying current with new technologies and best practices. Develop technical delivery expertise and leadership skills through hands on project management, mentorship from senior team members, and exposure to diverse technical challenges. This position is a perfect fit for you if Our Company values - Best Together, Impact Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self starter, able to work independently and under tight deadlines. What you should have Bachelor's degree in Computer Science, Information Technology, Business, Communications, or related field. 3-5 years of experience in digital project management, technical delivery, or related role managing web development, digital design, or interactive media projects. Experience working in an agency, consulting, or fast paced production environment. Healthcare/pharmaceutical experience is a plus but not required. Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines. Solid understanding of web technologies (HTML, CSS, JavaScript), responsive design principles, CMS platforms and mobile development concepts. Familiarity with software development lifecycle (SDLC), QA testing processes, version control systems (Git), and deployment workflows. Understanding of web accessibility standards (WCAG) and cross browser/cross device testing requirements. Working knowledge of agile methodologies (Scrum, Kanban) and project management best practices. Proficiency with project management tools such as Jira, Workfront, Asana, Monday or similar platforms. Experience creating project timelines, tracking budgets, managing resources, and producing status reports. Strong communication skills with ability to collaborate effectively with technical and non technical team members across different roles and levels. Excellent organizational and multitasking abilities. Comfortable owning 10-25 projects simultaneously in a dynamic environment. Client service mindset with focus on quality, responsiveness, and exceeding expectations. Problem solving skills and ability to think critically about technical challenges, resource constraints, and project risks. Proactive, self motivated work style with attention to detail and commitment to delivering high quality results. Eagerness to learn, grow technical delivery expertise, and develop leadership capabilities. Collaborative team player who thrives in cross functional environments and contributes to positive team culture. Pay Range $80,000 - $95,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job related, non discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Benefits We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans . click apply for full job details
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
22/07/2026
Full time
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Senior Vice President, Digital Asset Payment Product Manager, UK & EuropeApplyremote type: Hybridlocations: London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Digital Assets Payments team.By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: The Digital Asset Payment Product Manager is a key role responsible for driving the product strategy, innovation, roadmap delivery, and execution within the rapidly evolving digital asset and payments space. This role requires a comprehensive understanding of the global payments and digital asset ecosystems, combined with a strong commercial awareness to manage the development of innovative, end to end solutions.The incumbent will have remit over the product lifecycle from strategy to execution including regulatory readiness to ensure alignment with business objectives, and superior customer experience. This position will foster cross-functional collaboration, manage a dynamic cluster portfolio, and act as a champion for the products both internally and externally. What you'll do: Own and deliver the UK and EU product strategy for digital asset payments, including stablecoin acceptance (C2B, B2C, B2B) and fiat-to-digital asset payouts, influencing long-term strategic direction and investment allocation in partnership with the Global digital assets payments team and EU and UK payments product team. The UK location is supported by the footprint for Services and Payments team and services ACRM supporting the Digital Asset product strategy. This includes driving compliance with UK and EU applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and managing control issues with transparency, particularly in relation to AML frameworks.Key Responsibilities: Product Strategy & Execution: Own and deliver the UK and EU product strategy for digital asset payments, including stablecoin acceptance (C2B, B2C, B2B) and fiat-to-digital asset payouts, influencing long-term strategic direction and investment allocation in partnership with the Global digital assets payments team and EU and UK payments product team. P&L Management: Manage the profit and loss (P&L) for the digital asset payments portfolio, including reporting, analysing financials, and ensuring achievement of financial goals. Partnerships & Alliances: Lead the development and expansion of strategic partnerships and alliances within the digital product ecosystem to create innovative and integrated offerings. Cross-Functional Leadership & Collaboration: Drive action and foster strong collaborative relationships across various departments and leadership levels, including Operations, Technology, Sales, Control Functions, 1st Line of Defence (1LOD), and 2nd Line of Defence (2LOD) to achieve goals and maintain a robust operational model. Risk Management & Compliance: Appropriately assess and mitigate risk when making business decisions, demonstrating strong consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with UK and EU applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and managing control issues with transparency, particularly in relation to AML frameworks. Regulatory Awareness and Communication: Work in partnership with the cluster product and compliance teams to ensure awareness of the evolving and emerging regulatory environment in the EU and UK. Ensuring ongoing communication of the environment across Payments. Strategic Roadmapping & Innovation: Develop and own UK and EU execution and commercialisation roadmaps for digital asset payment products, ensuring a holistic perspective on existing processes and identifying areas for technological advancements and continuous improvement. Market Evangelism & Positioning: Act as a key evangelist for the digital asset payment products, driving visibility and positioning within the marketplace and managing product-level relationships. What we'll need from you: Experience: Significant progressive experience in product management within the financial services industry, with a strong focus on payments, digital assets, and/or emerging technologies. Product Expertise: Relevant product experience with deep knowledge of digital assets, stablecoins, payment systems, and familiarity with the broader industry ecosystem. Leadership: Proven ability to lead cross-functional teams, drive initiatives through to successful completion, and effectively supervise and hold others accountable. Strategic Thinking: Demonstrated ability to take initiative, maintain a holistic and challenging view of processes and procedures, with a focus on risk mitigation, effectiveness, and scalability. Communication Skills: Exceptional communication, negotiation, and problem-solving abilities, with the capacity to articulate complex messages effectively to diverse audiences and senior stakeholders. Collaboration: Proven ability to build and maintain strong collaborative relationships across various departments and leadership levels. Proactiveness & Time Management: Proven ability to take initiative, operate effectively at high levels with minimal direction, and manage multiple concurrent projects efficiently. Risk & Compliance Acumen: Strong understanding of AML (Anti-Money Laundering) control frameworks and regulatory compliance. Education : Bachelor's/University degree required. Master's degree preferred. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
19/07/2026
Full time
Senior Vice President, Digital Asset Payment Product Manager, UK & EuropeApplyremote type: Hybridlocations: London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Digital Assets Payments team.By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: The Digital Asset Payment Product Manager is a key role responsible for driving the product strategy, innovation, roadmap delivery, and execution within the rapidly evolving digital asset and payments space. This role requires a comprehensive understanding of the global payments and digital asset ecosystems, combined with a strong commercial awareness to manage the development of innovative, end to end solutions.The incumbent will have remit over the product lifecycle from strategy to execution including regulatory readiness to ensure alignment with business objectives, and superior customer experience. This position will foster cross-functional collaboration, manage a dynamic cluster portfolio, and act as a champion for the products both internally and externally. What you'll do: Own and deliver the UK and EU product strategy for digital asset payments, including stablecoin acceptance (C2B, B2C, B2B) and fiat-to-digital asset payouts, influencing long-term strategic direction and investment allocation in partnership with the Global digital assets payments team and EU and UK payments product team. The UK location is supported by the footprint for Services and Payments team and services ACRM supporting the Digital Asset product strategy. This includes driving compliance with UK and EU applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and managing control issues with transparency, particularly in relation to AML frameworks.Key Responsibilities: Product Strategy & Execution: Own and deliver the UK and EU product strategy for digital asset payments, including stablecoin acceptance (C2B, B2C, B2B) and fiat-to-digital asset payouts, influencing long-term strategic direction and investment allocation in partnership with the Global digital assets payments team and EU and UK payments product team. P&L Management: Manage the profit and loss (P&L) for the digital asset payments portfolio, including reporting, analysing financials, and ensuring achievement of financial goals. Partnerships & Alliances: Lead the development and expansion of strategic partnerships and alliances within the digital product ecosystem to create innovative and integrated offerings. Cross-Functional Leadership & Collaboration: Drive action and foster strong collaborative relationships across various departments and leadership levels, including Operations, Technology, Sales, Control Functions, 1st Line of Defence (1LOD), and 2nd Line of Defence (2LOD) to achieve goals and maintain a robust operational model. Risk Management & Compliance: Appropriately assess and mitigate risk when making business decisions, demonstrating strong consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with UK and EU applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and managing control issues with transparency, particularly in relation to AML frameworks. Regulatory Awareness and Communication: Work in partnership with the cluster product and compliance teams to ensure awareness of the evolving and emerging regulatory environment in the EU and UK. Ensuring ongoing communication of the environment across Payments. Strategic Roadmapping & Innovation: Develop and own UK and EU execution and commercialisation roadmaps for digital asset payment products, ensuring a holistic perspective on existing processes and identifying areas for technological advancements and continuous improvement. Market Evangelism & Positioning: Act as a key evangelist for the digital asset payment products, driving visibility and positioning within the marketplace and managing product-level relationships. What we'll need from you: Experience: Significant progressive experience in product management within the financial services industry, with a strong focus on payments, digital assets, and/or emerging technologies. Product Expertise: Relevant product experience with deep knowledge of digital assets, stablecoins, payment systems, and familiarity with the broader industry ecosystem. Leadership: Proven ability to lead cross-functional teams, drive initiatives through to successful completion, and effectively supervise and hold others accountable. Strategic Thinking: Demonstrated ability to take initiative, maintain a holistic and challenging view of processes and procedures, with a focus on risk mitigation, effectiveness, and scalability. Communication Skills: Exceptional communication, negotiation, and problem-solving abilities, with the capacity to articulate complex messages effectively to diverse audiences and senior stakeholders. Collaboration: Proven ability to build and maintain strong collaborative relationships across various departments and leadership levels. Proactiveness & Time Management: Proven ability to take initiative, operate effectively at high levels with minimal direction, and manage multiple concurrent projects efficiently. Risk & Compliance Acumen: Strong understanding of AML (Anti-Money Laundering) control frameworks and regulatory compliance. Education : Bachelor's/University degree required. Master's degree preferred. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our domain. For more information, visit our careers blog. As a Product Data Analytics Senior Manager, you will lead and develop a team of three analysts dedicated to our core product for all sales-driven business (another data analytics manager handles our self-serve initiatives). In close collaboration with the SVP of Product, you will leverage data with your team to drive strategic decision-making and optimize product performance. This role is integral to our product team, ensuring data-driven decisions guide our product strategy and innovation efforts. You'll join the Product Insights department, composed of the Product Data Analytics team and Product Research team. In charge of having a 360 customer knowledge view, we combine quantitative and qualitative insights to inform the product roadmap. Reporting to the Senior Director of Product Insights, you will ensure your team is aligned with the broader company goals and operates with the velocity required to influence strategic decision-making. What you'll do Strategic Alignment: Understand the vision of the different product groups you support and ensure that your team's focuses on the highest priority topics. Showcase critical thinking by advising the Product SVP on which analyses and monitoring would be most beneficial given the current knowledge gaps and desired impacts. Complex Project Management: Direct the execution of complex initiatives involving multiple stakeholders, ensuring the team delivers timely, actionable insights. Collaboration or dependencies might include technical teams, such as information systems, data ingestion and engineering, or business teams such as customer success, sales, lifecycle and implementation teams. Team Leadership: Develop and retain talent by identifying and nurturing individual strengths and career aspirations for your three analysts. Align with them on clear OKRs and projects to tackle during the quarter, as well as providing ongoing feedback on their analyses, ensuring they focus on high-impact work with an optimized time-to-insight. Data Empowerment: Identify weaknesses in data empowerment across the product lines. Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes. Strategic Collaboration: Partner with product research leaders to establish direction and purpose, and work with Product Directors/VPs to advocate for insights driven decision making. What you'll need to succeed Proficiency in statistical analysis, data modeling, and data visualization. Ability to interpret complex data sets and translate findings into actionable insights. Experience with data analysis, data modeling and visualization tools (SQL, DBT, Excel, Tableau, or similar software). Expertise in creating advanced data visualizations that effectively communicate complex insights to a broad audience, including dashboards and interactive reports. Capacity to identify issues, analyze root causes, and develop effective solutions. Ability to approach problems methodically and think critically. Meticulous in analyzing data and ensuring accuracy. Ability to validate findings thoroughly and maintain high standards in data integrity and reporting. Ability to convey complex data insights clearly and effectively to non technical stakeholders. Strong written and verbal communication skills for reporting and presentations. Experience working in cross functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization. Strong organizational skills and the ability to manage multiple projects simultaneously. Experience with project management tools and methodologies. Management Experience: Some experience managing data analyst(s), even better if you have managed a team of product analysts, aligning them to a strategic vision without requiring constant guidance. Understanding of business strategy and how data driven insights can support and enhance product and business goals. Ability to align data analysis with business objectives. You'll need to have a prior experience as a data analyst and to hold a business or engineering degree. What makes you stand out Previous experience of working closely with product leaders to understand the full product lifecycle and strategic considerations, and good knowledge of SaaS Product metrics. Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior. Being able to be hands on to unblock your team, as well as being a strategic communicator. You have a prior experience using Contentsquare platform or another similar tool. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs. Virtual onboarding, hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year Work flexibility: hybrid and remote work policies Generous paid time off policy (every location is different) Lifestyle allowance A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work Every full time employee receives stock options, allowing them to share in the company's success We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal. Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
16/07/2026
Full time
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay-and we're looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our domain. For more information, visit our careers blog. As a Product Data Analytics Senior Manager, you will lead and develop a team of three analysts dedicated to our core product for all sales-driven business (another data analytics manager handles our self-serve initiatives). In close collaboration with the SVP of Product, you will leverage data with your team to drive strategic decision-making and optimize product performance. This role is integral to our product team, ensuring data-driven decisions guide our product strategy and innovation efforts. You'll join the Product Insights department, composed of the Product Data Analytics team and Product Research team. In charge of having a 360 customer knowledge view, we combine quantitative and qualitative insights to inform the product roadmap. Reporting to the Senior Director of Product Insights, you will ensure your team is aligned with the broader company goals and operates with the velocity required to influence strategic decision-making. What you'll do Strategic Alignment: Understand the vision of the different product groups you support and ensure that your team's focuses on the highest priority topics. Showcase critical thinking by advising the Product SVP on which analyses and monitoring would be most beneficial given the current knowledge gaps and desired impacts. Complex Project Management: Direct the execution of complex initiatives involving multiple stakeholders, ensuring the team delivers timely, actionable insights. Collaboration or dependencies might include technical teams, such as information systems, data ingestion and engineering, or business teams such as customer success, sales, lifecycle and implementation teams. Team Leadership: Develop and retain talent by identifying and nurturing individual strengths and career aspirations for your three analysts. Align with them on clear OKRs and projects to tackle during the quarter, as well as providing ongoing feedback on their analyses, ensuring they focus on high-impact work with an optimized time-to-insight. Data Empowerment: Identify weaknesses in data empowerment across the product lines. Guide and empower product teams with advanced methodologies and analytical tools to foster a data-driven culture. Provide training and support to ensure teams can independently leverage data insights in their decision-making processes. Strategic Collaboration: Partner with product research leaders to establish direction and purpose, and work with Product Directors/VPs to advocate for insights driven decision making. What you'll need to succeed Proficiency in statistical analysis, data modeling, and data visualization. Ability to interpret complex data sets and translate findings into actionable insights. Experience with data analysis, data modeling and visualization tools (SQL, DBT, Excel, Tableau, or similar software). Expertise in creating advanced data visualizations that effectively communicate complex insights to a broad audience, including dashboards and interactive reports. Capacity to identify issues, analyze root causes, and develop effective solutions. Ability to approach problems methodically and think critically. Meticulous in analyzing data and ensuring accuracy. Ability to validate findings thoroughly and maintain high standards in data integrity and reporting. Ability to convey complex data insights clearly and effectively to non technical stakeholders. Strong written and verbal communication skills for reporting and presentations. Experience working in cross functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization. Strong organizational skills and the ability to manage multiple projects simultaneously. Experience with project management tools and methodologies. Management Experience: Some experience managing data analyst(s), even better if you have managed a team of product analysts, aligning them to a strategic vision without requiring constant guidance. Understanding of business strategy and how data driven insights can support and enhance product and business goals. Ability to align data analysis with business objectives. You'll need to have a prior experience as a data analyst and to hold a business or engineering degree. What makes you stand out Previous experience of working closely with product leaders to understand the full product lifecycle and strategic considerations, and good knowledge of SaaS Product metrics. Understanding of machine learning concepts and experience with implementing predictive models to forecast product performance and user behavior. Being able to be hands on to unblock your team, as well as being a strategic communicator. You have a prior experience using Contentsquare platform or another similar tool. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs. Virtual onboarding, hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year Work flexibility: hybrid and remote work policies Generous paid time off policy (every location is different) Lifestyle allowance A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work Every full time employee receives stock options, allowing them to share in the company's success We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal. Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
As User Experience (UX) Design Lead you will be accountable for the user experience design across all YBS group digital channels. You'll lead a team of 12 UX Designers within an Agile delivery environment and work in partnership with Product Owners, Developers, Content Designers and SMEs to deliver an outstanding experience design capability. This is a strategic leadership role that combines creative hands on design expertise with the people leadership. Why join us now? We are at a very exciting place in our digital transformation journey and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive team. This is a hybrid role with remote working and regular onsite presence in our central Leeds and Bradford offices. Fixed Term Contract 6 months About the role As User Experience UX Design Lead, you will have a deep understanding of good experience design and how to mature and modernise capability in your team. You will work alongside other design leads in Content Design, User Research and Service Design to build a modern, creative, responsive and influential design practice that improves outcomes for our customers. You will Lead, coach, mentor and develop a team of 12 UX designers to build their practice, maturity, strategic thinking skills and confidence Act as a role model, demonstrating exceptional levels of skill in collaboration, constructive challenge and strategic thinking Support the team in developing a more collaborative product design culture Work closely with the Design Squad lead and Delivery Manager to plan project resource and solve design problems Act as a primary advocate for user centered design and support designers in effective communication of design rationale to developers and business stakeholders Partner closely with Product Management and Engineering to ensure UX practice is fit for purpose by proactively identifying future capacity and capability needs Further develop and maintain high standards of usability, accessibility and design quality Facilitate design thinking workshops, ideation sessions, and strategic alignment activities and coach your team in these areas About you You'll be an experienced Senior or UX Lead with demonstrable experience in leading and mentoring Designers. In addition, you'll bring Demonstrable experience of leading a team through transformative change Proven experience leading design strategy across multiple products, platforms, or product portfolios Passion for innovation, continuous improvement, and building high performing teams Proven experience of coaching, developing, maturity and building advanced skills in a design team Ability to influence senior stakeholders and drive strategic decisions through evidence based design practices Excellent communication, facilitation and stakeholder management skills Expertise in design systems and scalable UX frameworks Strong knowledge of accessibility standards, inclusive design principles and regulatory compliance Advanced proficiency with modern design systems, prototyping software, and design tools (Figma preferred) About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you'll have access to our self service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you're excited about this role and want to be part of the YBS team, apply now to send us your application. Want more information? If you have any questions about this role, please contact Mike Peel on
15/07/2026
Full time
As User Experience (UX) Design Lead you will be accountable for the user experience design across all YBS group digital channels. You'll lead a team of 12 UX Designers within an Agile delivery environment and work in partnership with Product Owners, Developers, Content Designers and SMEs to deliver an outstanding experience design capability. This is a strategic leadership role that combines creative hands on design expertise with the people leadership. Why join us now? We are at a very exciting place in our digital transformation journey and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive team. This is a hybrid role with remote working and regular onsite presence in our central Leeds and Bradford offices. Fixed Term Contract 6 months About the role As User Experience UX Design Lead, you will have a deep understanding of good experience design and how to mature and modernise capability in your team. You will work alongside other design leads in Content Design, User Research and Service Design to build a modern, creative, responsive and influential design practice that improves outcomes for our customers. You will Lead, coach, mentor and develop a team of 12 UX designers to build their practice, maturity, strategic thinking skills and confidence Act as a role model, demonstrating exceptional levels of skill in collaboration, constructive challenge and strategic thinking Support the team in developing a more collaborative product design culture Work closely with the Design Squad lead and Delivery Manager to plan project resource and solve design problems Act as a primary advocate for user centered design and support designers in effective communication of design rationale to developers and business stakeholders Partner closely with Product Management and Engineering to ensure UX practice is fit for purpose by proactively identifying future capacity and capability needs Further develop and maintain high standards of usability, accessibility and design quality Facilitate design thinking workshops, ideation sessions, and strategic alignment activities and coach your team in these areas About you You'll be an experienced Senior or UX Lead with demonstrable experience in leading and mentoring Designers. In addition, you'll bring Demonstrable experience of leading a team through transformative change Proven experience leading design strategy across multiple products, platforms, or product portfolios Passion for innovation, continuous improvement, and building high performing teams Proven experience of coaching, developing, maturity and building advanced skills in a design team Ability to influence senior stakeholders and drive strategic decisions through evidence based design practices Excellent communication, facilitation and stakeholder management skills Expertise in design systems and scalable UX frameworks Strong knowledge of accessibility standards, inclusive design principles and regulatory compliance Advanced proficiency with modern design systems, prototyping software, and design tools (Figma preferred) About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you'll have access to our self service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you're excited about this role and want to be part of the YBS team, apply now to send us your application. Want more information? If you have any questions about this role, please contact Mike Peel on
Role Title: Product Manager Duration: 6 month contract Location: The role will require occasional travel to the Stratford, London office for f2f annual and quarterly planning alongside the Telford hybrid requirements. Rate: up to £414 p/d Umbrella inside IR35 Role purpose / summary What is the Customer Insight Platform (CIP)? CIP is composed of multiple cross functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate and support the analysis of customer interaction data. Within CIP a new workstream is being formed to deliver a new requirement called internally as Flocking - Client Title is Adaptive Detection System for Counter Fraud. Flocking - Client's requirement is a production, in service capability that moves fraud detection from reactive, rules based flagging of individual records to proactive, automated discovery of organised fraud networks. The target capability would process Client data at production scale, resolve the entities and relationships within it, and surface cross regime and cross provider fraud patterns (for example flocking between banks and EMIs, and shared bank accounts, devices, credentials and addresses across VAT, Self Assessment and PAYE) that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks. Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live. Team description This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team. Skills Product Management You are familiar with leading the creation of a product from inception to end of life; guiding its evolution through discovery, alpha, beta and live. You are user centred in your product design. You can define value for products, prioritising a backlog in order to maximise it. You use data to measure the success of products and to support the actions you take. You take into consideration all types of risk in shaping products. Customer focus You're customer centric and are a great communicator. You work closely with customers and stakeholders, leveraging user research as appropriate, to fully understand their needs. You create a product strategy that will meet their needs rather than their wants and wishes. You're able to say no to things that are not in line with your product vision or strategy. Analytic thinking You're quickly able to identify and define problems as well as to define workable solutions. You're able to use data to validate your decisions and to identify opportunities. You are a problem solver with great attention to detail. You enjoy the challenges inherent with making tough decisions and are able to justify them. Agile and Lean practices You know how to coach and lead teams in Agile and Lean practices for product design and delivery. You are a recognised expert that advocates these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating. Communication. You can mediate between people and develop effective relationships, communicating with teams and stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can speak and represent the community to large audiences inside and outside of government. You can work with other PO's to build towards common goals and a single aligned strategy. Team building You will evidence past examples where you have grown self managing teams, motivating individuals through recognition of self and the benefits of difference. Proactively promoting diversity and inclusion. Commercial management You can take responsibility for complex relationships with contracted suppliers. You can identify appropriate contractual frameworks and identify appropriate suppliers. You know how to negotiate with contracted suppliers. You can get good value out of contracts and suppliers. Incident management You can provide appropriate, outward communication to stakeholders should your service have a service impacting incident. You can guide the team in product related decisions on incident mitigation and recovery. You can facilitate incident post mortems that enable your own and other teams to extract and share valuable lessons from the experience. Experience Creating a product vision and aligning a team around it Managing a live product Defining metrics that reflect the value of your product Building a product roadmap and product strategy that aligns with the wider CIP roadmap and strategy Ability to prioritise product features objectively, minimising wasted effort and maximising customer value Writing technical epics and user stories with appropriate acceptance criteria Working with multiple digital service, DevOps or data platform engineering teams Building consensus in team and with stakeholders Working in a lean, agile, continuous delivery environment Proven experience of managing complex product Using data to drive decisions and prioritisation Working in a data focused environment with big data / analysis products Tools & technologies Advanced workshop/group facilitation skills, especially working with remote teams and stakeholders Advanced scoping and estimation techniques Jira Confluence Collaborative business visualisation tools Data querying/exploration tools (e.g Google Analytics/Splunk/Superset)
14/07/2026
Full time
Role Title: Product Manager Duration: 6 month contract Location: The role will require occasional travel to the Stratford, London office for f2f annual and quarterly planning alongside the Telford hybrid requirements. Rate: up to £414 p/d Umbrella inside IR35 Role purpose / summary What is the Customer Insight Platform (CIP)? CIP is composed of multiple cross functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate and support the analysis of customer interaction data. Within CIP a new workstream is being formed to deliver a new requirement called internally as Flocking - Client Title is Adaptive Detection System for Counter Fraud. Flocking - Client's requirement is a production, in service capability that moves fraud detection from reactive, rules based flagging of individual records to proactive, automated discovery of organised fraud networks. The target capability would process Client data at production scale, resolve the entities and relationships within it, and surface cross regime and cross provider fraud patterns (for example flocking between banks and EMIs, and shared bank accounts, devices, credentials and addresses across VAT, Self Assessment and PAYE) that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks. Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live. Team description This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team. Skills Product Management You are familiar with leading the creation of a product from inception to end of life; guiding its evolution through discovery, alpha, beta and live. You are user centred in your product design. You can define value for products, prioritising a backlog in order to maximise it. You use data to measure the success of products and to support the actions you take. You take into consideration all types of risk in shaping products. Customer focus You're customer centric and are a great communicator. You work closely with customers and stakeholders, leveraging user research as appropriate, to fully understand their needs. You create a product strategy that will meet their needs rather than their wants and wishes. You're able to say no to things that are not in line with your product vision or strategy. Analytic thinking You're quickly able to identify and define problems as well as to define workable solutions. You're able to use data to validate your decisions and to identify opportunities. You are a problem solver with great attention to detail. You enjoy the challenges inherent with making tough decisions and are able to justify them. Agile and Lean practices You know how to coach and lead teams in Agile and Lean practices for product design and delivery. You are a recognised expert that advocates these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating. Communication. You can mediate between people and develop effective relationships, communicating with teams and stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can speak and represent the community to large audiences inside and outside of government. You can work with other PO's to build towards common goals and a single aligned strategy. Team building You will evidence past examples where you have grown self managing teams, motivating individuals through recognition of self and the benefits of difference. Proactively promoting diversity and inclusion. Commercial management You can take responsibility for complex relationships with contracted suppliers. You can identify appropriate contractual frameworks and identify appropriate suppliers. You know how to negotiate with contracted suppliers. You can get good value out of contracts and suppliers. Incident management You can provide appropriate, outward communication to stakeholders should your service have a service impacting incident. You can guide the team in product related decisions on incident mitigation and recovery. You can facilitate incident post mortems that enable your own and other teams to extract and share valuable lessons from the experience. Experience Creating a product vision and aligning a team around it Managing a live product Defining metrics that reflect the value of your product Building a product roadmap and product strategy that aligns with the wider CIP roadmap and strategy Ability to prioritise product features objectively, minimising wasted effort and maximising customer value Writing technical epics and user stories with appropriate acceptance criteria Working with multiple digital service, DevOps or data platform engineering teams Building consensus in team and with stakeholders Working in a lean, agile, continuous delivery environment Proven experience of managing complex product Using data to drive decisions and prioritisation Working in a data focused environment with big data / analysis products Tools & technologies Advanced workshop/group facilitation skills, especially working with remote teams and stakeholders Advanced scoping and estimation techniques Jira Confluence Collaborative business visualisation tools Data querying/exploration tools (e.g Google Analytics/Splunk/Superset)
We're currently looking to recruit a talented Desktop Support Technician to join our established, fast-paced team. Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first-time resolution. Role: IT Support Technician Location: Liverpool City Centre, on site Working hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm, working 1 in 8 Saturdays from 9:00am to 5:30pm Salary: up to £31,000 DOE What you will be doing To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first-time resolution with escalations to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide desk side and remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLAs, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly system check processes Troubleshooting and resolving network connectivity issues Administering Active Directory Monitor system and infrastructure availability and performance Managing VOIP and digital phone systems ensuring customers have the best possible journey Assist in the maintenance and distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions Adhering to change control best practice Maintain knowledge base Assist with application and product testing as required What we're looking for Minimum 1 year working in a support role within a managed IT service desk function Windows 10 and 11 operating systems Anti malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written, communications and documentation skills Communicate with all levels of staff within the business and our external 3rd partners The ability to work under pressure and to tight deadlines Worked within an ITIL service management model or qualification Basic network knowledge CompTIA or other role appropriate qualifications would be beneficial Understanding of security, server, virtualisation and cloud solutions support Exposure to legal or insurance industry with familiarity of the software and toolsets utilised Why Join Us? Competitive Salary & Benefits: We offer a competitive salary and comprehensive benefits package to ensure you feel valued and supported Professional Growth: We are committed to your professional development and offer opportunities for career advancement and continuous learning. We have a number of great case studies from around the business which are showcased on our LinkedIn and Acorn webpages Collaborative Environment: Work in a supportive and inclusive environment where your ideas and contributions are valued Exciting Projects: Be part of innovative and impactful projects that make a difference in our industry and community At The Acorn Group, we are currently on a journey to become a fully cloud based tech platform. We have a large tech team based in the Albert Dock and have recently transitioned into Product verticals, enabling our multiple products to work autonomously. Our team is passionate about innovation, excellence, and making a difference. We believe in fostering a collaborative and inclusive work environment where every team member can thrive. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support and free counseling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work life balance and individual needs Our Commitment to our colleagues These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
10/07/2026
Full time
We're currently looking to recruit a talented Desktop Support Technician to join our established, fast-paced team. Reporting to the Desktop Support Team Manager, you will be the first point of contact for all IT issues and security incidents from colleagues across the business with an aim of first-time resolution. Role: IT Support Technician Location: Liverpool City Centre, on site Working hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm, working 1 in 8 Saturdays from 9:00am to 5:30pm Salary: up to £31,000 DOE What you will be doing To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first-time resolution with escalations to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide desk side and remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLAs, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly system check processes Troubleshooting and resolving network connectivity issues Administering Active Directory Monitor system and infrastructure availability and performance Managing VOIP and digital phone systems ensuring customers have the best possible journey Assist in the maintenance and distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions Adhering to change control best practice Maintain knowledge base Assist with application and product testing as required What we're looking for Minimum 1 year working in a support role within a managed IT service desk function Windows 10 and 11 operating systems Anti malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written, communications and documentation skills Communicate with all levels of staff within the business and our external 3rd partners The ability to work under pressure and to tight deadlines Worked within an ITIL service management model or qualification Basic network knowledge CompTIA or other role appropriate qualifications would be beneficial Understanding of security, server, virtualisation and cloud solutions support Exposure to legal or insurance industry with familiarity of the software and toolsets utilised Why Join Us? Competitive Salary & Benefits: We offer a competitive salary and comprehensive benefits package to ensure you feel valued and supported Professional Growth: We are committed to your professional development and offer opportunities for career advancement and continuous learning. We have a number of great case studies from around the business which are showcased on our LinkedIn and Acorn webpages Collaborative Environment: Work in a supportive and inclusive environment where your ideas and contributions are valued Exciting Projects: Be part of innovative and impactful projects that make a difference in our industry and community At The Acorn Group, we are currently on a journey to become a fully cloud based tech platform. We have a large tech team based in the Albert Dock and have recently transitioned into Product verticals, enabling our multiple products to work autonomously. Our team is passionate about innovation, excellence, and making a difference. We believe in fostering a collaborative and inclusive work environment where every team member can thrive. Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support and free counseling available Grow with us: Through career fairs, leadership programs, and learning on the go Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work life balance and individual needs Our Commitment to our colleagues These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Associate Project ManagerApplyremote type: Hybridlocations: London (Fitzroy Square), GBR: Hoboken (HQ), NJ, USA: Oxford, GBR: Bognor Regis, GBRtime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large. About the Role: The Associate Project Manager, Operational Delivery & Content Platforms is responsible for ensuring the stability, performance, and continuity of Wiley's clinical content platforms, including Cochrane Library. Acting as a central operational lead, this role serves as a key escalation point and cross-functional coordinator, partnering with Editorial, Technology, Product, Customer Support, and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence, manages incidents and risks, oversees content delivery workflows, and supports strategic change initiatives to ensure reliable access to mission-critical clinical content. How You Will Make an Impact: Operational Delivery & Platform Stability Manage the day-to-day operational performance of the Cochrane Library. Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution. Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders. Serve as the primary escalation point for complex operational issues affecting content availability and delivery. Incident Management & Service Governance Lead incident triage, coordination, communication, and resolution across cross-functional teams. Manage major incidents, ensuring timely stakeholder communication and successful restoration of services. Continuously improve incident management processes, governance frameworks, and escalation procedures. Facilitate post-incident reviews and drive corrective actions to prevent recurring issues. Performance Reporting & Operational Excellence Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics. Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights. Track maintenance events and system changes across platforms and integrations, communicating potential impacts to stakeholders. Analyze trends, identify risks, and recommend opportunities for continuous improvement. Stakeholder Management & Cross-Functional Collaboration Act as a key liaison between Editorial, Technology, Product, Customer Support, Sales, and external partners. Build strong relationships with internal and external stakeholders to support effective operational delivery. Communicate operational priorities, risks, and platform updates proactively and clearly. Facilitate collaboration and alignment across teams to support decision-making and successful outcomes. Content Operations & Workflow Management Oversee content ingestion, validation, publishing, and workflow management processes. Ensure operational processes are scalable, efficient, and well documented. Identify opportunities to enhance content operations through process improvements and automation. Support the management of partner integrations and content dependencies. Change Management & Business Continuity Lead or support operational and platform change initiatives, including system enhancements, metadata transitions, content structure updates, and user experience improvements. Manage stakeholder communications during periods of change. Ensure continuity of operations during organizational, platform, or product transitions. Mitigate risk through effective documentation, handovers, and knowledge transfer activities. Risk Management & Continuous Improvement Proactively identify, assess, and manage operational risks and dependencies. Maintain visibility of ongoing issues, operational challenges, and improvement opportunities. Implement solutions that improve platform resilience, scalability, and efficiency. Promote a culture of continuous improvement, knowledge sharing, and operational best practices. Tools, Systems & Ways of Working Utilize tools such as Microsoft Outlook, Teams, Excel, Power BI, Slack, and SharePoint to manage operational activities and reporting. Leverage AI-enabled tools to support analysis, workflow optimization, and productivity improvements. Maintain accurate operational documentation and knowledge resources within shared systems. What We Look For: Required Qualifications & Experience Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment. Demonstrated experience managing incidents, escalations, and cross-functional operational processes. Strong stakeholder management skills with the ability to influence and collaborate across multiple teams. Experience creating performance reporting, dashboards, and KPI tracking. Excellent organizational, communication, and problem-solving skills. Ability to manage competing priorities in a fast-paced environment. Preferred Qualifications Experience supporting content publishing platforms, digital products, or information services. Familiarity with content management, content delivery workflows, metadata, and platform integrations. Experience leading operational change and process improvement initiatives. Knowledge of service management, governance frameworks, or operational best practices. Why This Role Matters This position plays a critical role in ensuring the reliability and effectiveness of Wiley's clinical content platforms by: Delivering high levels of platform availability and service performance. Reducing customer impact through proactive monitoring and effective incident management. Providing stakeholders with visibility and confidence through structured reporting and communication. Bridging technical delivery, business priorities, and content operations. Strengthening operational resilience and reducing dependency risks across critical workflows. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 35,300 GBP to 49,367 GBP
06/07/2026
Full time
Associate Project ManagerApplyremote type: Hybridlocations: London (Fitzroy Square), GBR: Hoboken (HQ), NJ, USA: Oxford, GBR: Bognor Regis, GBRtime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large. About the Role: The Associate Project Manager, Operational Delivery & Content Platforms is responsible for ensuring the stability, performance, and continuity of Wiley's clinical content platforms, including Cochrane Library. Acting as a central operational lead, this role serves as a key escalation point and cross-functional coordinator, partnering with Editorial, Technology, Product, Customer Support, and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence, manages incidents and risks, oversees content delivery workflows, and supports strategic change initiatives to ensure reliable access to mission-critical clinical content. How You Will Make an Impact: Operational Delivery & Platform Stability Manage the day-to-day operational performance of the Cochrane Library. Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution. Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders. Serve as the primary escalation point for complex operational issues affecting content availability and delivery. Incident Management & Service Governance Lead incident triage, coordination, communication, and resolution across cross-functional teams. Manage major incidents, ensuring timely stakeholder communication and successful restoration of services. Continuously improve incident management processes, governance frameworks, and escalation procedures. Facilitate post-incident reviews and drive corrective actions to prevent recurring issues. Performance Reporting & Operational Excellence Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics. Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights. Track maintenance events and system changes across platforms and integrations, communicating potential impacts to stakeholders. Analyze trends, identify risks, and recommend opportunities for continuous improvement. Stakeholder Management & Cross-Functional Collaboration Act as a key liaison between Editorial, Technology, Product, Customer Support, Sales, and external partners. Build strong relationships with internal and external stakeholders to support effective operational delivery. Communicate operational priorities, risks, and platform updates proactively and clearly. Facilitate collaboration and alignment across teams to support decision-making and successful outcomes. Content Operations & Workflow Management Oversee content ingestion, validation, publishing, and workflow management processes. Ensure operational processes are scalable, efficient, and well documented. Identify opportunities to enhance content operations through process improvements and automation. Support the management of partner integrations and content dependencies. Change Management & Business Continuity Lead or support operational and platform change initiatives, including system enhancements, metadata transitions, content structure updates, and user experience improvements. Manage stakeholder communications during periods of change. Ensure continuity of operations during organizational, platform, or product transitions. Mitigate risk through effective documentation, handovers, and knowledge transfer activities. Risk Management & Continuous Improvement Proactively identify, assess, and manage operational risks and dependencies. Maintain visibility of ongoing issues, operational challenges, and improvement opportunities. Implement solutions that improve platform resilience, scalability, and efficiency. Promote a culture of continuous improvement, knowledge sharing, and operational best practices. Tools, Systems & Ways of Working Utilize tools such as Microsoft Outlook, Teams, Excel, Power BI, Slack, and SharePoint to manage operational activities and reporting. Leverage AI-enabled tools to support analysis, workflow optimization, and productivity improvements. Maintain accurate operational documentation and knowledge resources within shared systems. What We Look For: Required Qualifications & Experience Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment. Demonstrated experience managing incidents, escalations, and cross-functional operational processes. Strong stakeholder management skills with the ability to influence and collaborate across multiple teams. Experience creating performance reporting, dashboards, and KPI tracking. Excellent organizational, communication, and problem-solving skills. Ability to manage competing priorities in a fast-paced environment. Preferred Qualifications Experience supporting content publishing platforms, digital products, or information services. Familiarity with content management, content delivery workflows, metadata, and platform integrations. Experience leading operational change and process improvement initiatives. Knowledge of service management, governance frameworks, or operational best practices. Why This Role Matters This position plays a critical role in ensuring the reliability and effectiveness of Wiley's clinical content platforms by: Delivering high levels of platform availability and service performance. Reducing customer impact through proactive monitoring and effective incident management. Providing stakeholders with visibility and confidence through structured reporting and communication. Bridging technical delivery, business priorities, and content operations. Strengthening operational resilience and reducing dependency risks across critical workflows. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 35,300 GBP to 49,367 GBP
