14 jobs found

Select how often (in days) to receive an alert: Create Alert HR Path is global player in HR Consulting.We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process. Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer's HR strategy. Advise to Run! HR Path, Global Leader in HR solutions ADVISE : We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their system digitalization IMPLEMENT : As a partner of the main vendors in the market, we carry out technical and functional implementation projects of all HR solutions (SaaS or On-Premise) RUN : With our global payroll expertise, we offer our clients several levels of payroll outsourcing YOUR MISSIONS You will be joining the group's support functions as an IT Support Technician and will be attached to our Helpdesk dedicated to internal staff, ensuring assistance, support, and the operational readiness of systems. Your main duties will include: Maintaining the operational status of user environments Managing onboarding processes (preparing PCs, handling deliveries and stock management) Ensuring proper functioning of operating systems Diagnosing IT, hardware, and software malfunctions Providing technical assistance and training to users Drafting technical documentation Contributing to the standardisation of IT systems in the context of company acquisitions YOUR PROFILE You have at leastone prior experience in a similar IT support role -including internships or apprenticeshipsand are motivated to have a permanent role within a global organization. You possess a strong interest in systems and applications. You are comfortable andfamiliar with Apple and Mac environments. You have proficiency inMicrosoft 365, Active Directory, Intune, and Entra This position is primarily based on-site to ensure effective support to your internal clients Occasional remote work may be possible, depending on operational needs. Excellent English language skills, French is a plus. WHAT WE OFFER A highly stimulating and fulfilling work environment with international development Rapid career growth with numerous opportunities for development (horizontal & vertical): international mobility, training, and certification A good work-life balance with telecommuting possibilities Investment in the development of our employees; quarterly team events, annual seminar etc. We are Happy at Work certified and continue to listen to our employees. If you value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration, HR Path is the place for you.

Network Engineer Apprentice Our client is recruiting for a Network Engineer Apprentice to join their team in London. The Level 4 Network Engineer apprenticeship programme that we are offering allows you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Company "We were founded with the next generation in mind - expected to be the most tech savvy, educated, wealthy generation of all time - we want our clients to be ready for them Our leaders share more than 60 years of IT experience across South Africa and the UK and are passionate about forming partnerships that deliver substantial value. We have formed a community of IT professionals who serve with a smile. We work closely with local educational institutions and select recruitment partners to source the best talent and we value and develop our people to retain that talent and breed a culture of care that translates to our customers." The Position Job Title: Network Engineer Apprentice Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 18 Months Location: London, EC4A Working Hours: 9am - 5pm, Monday - Friday Salary: Starting salary £16,000 per annum Role and Responsibilities As a Network Engineer Apprentice, you will gain hands on experience in managing and supporting IT infrastructure, with a focus on Microsoft 365 and general networking. You will work closely with our IT team to assist in various projects and daily operations, gaining valuable skills in a fast paced, professional environment. Key Responsibilities Microsoft 365 Administration Assist in managing user accounts, permissions, and mailboxes. Support in configuring and troubleshooting Microsoft 365 applications (e.g., Outlook, Teams, SharePoint). Help with the deployment and migration of Microsoft 365 services. Networking Support Assist in the configuration and maintenance of network devices (routers, switches, firewalls). Troubleshoot network connectivity issues. Monitor network performance and security. Technical Support Provide first level support to end users for hardware and software issues. Assist in the setup, configuration, and maintenance of workstations and peripherals. Document support tickets and resolutions in the helpdesk system. Project Assistance Participate in IT projects and initiatives, providing support as needed. Assist in researching and implementing new technologies. Documentation and Reporting Maintain accurate and up to date documentation for IT processes and procedures. Generate reports on IT activities and metrics as required. Required Skills Microsoft 365 Basic knowledge of Microsoft 365 administration and applications. Understanding of user and group management in Microsoft 365. General Networking Basic understanding of networking concepts (IP addressing, DNS, DHCP, etc.). Familiarity with network devices and their functions. Desired Qualities, Skills and Knowledge Windows Server Administration Basic understanding of Windows Server environments. Knowledge of Active Directory, group policies, and file services. Cybersecurity Awareness Basic knowledge of cybersecurity principles and best practices. Understanding of common security threats and mitigation strategies. Customer Service Skills Strong communication and interpersonal skills. Ability to provide clear and concise technical support to non technical users. Problem Solving Skills Analytical thinking and troubleshooting skills. Ability to work independently and as part of a team to resolve issues. Work Environment Office-based with the possibility of remote work. May require occasional after hours or weekend work for project support. Benefits Hands on experience in a professional IT environment. Mentorship and training from experienced IT professionals. Opportunity to work on real world projects and contribute to the company's success. Potential for future employment opportunities based on performance. Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to: Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions. Company Culture We change lives -We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important. We are genuine and honest -We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency. We are innovative and unique -We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here. We are personable -We remind ourselves what it's like to be in others shoes. We have authentic conversations; we are real and so are our relationships. We are stronger united -We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To support all aspects of the company's operations and IT needs, such as hardware and telephony, actively contributing to the delivery of the company's operations and IT vision, including digital and non digital solutions for customers, providing the right tools to support a mobile workforce, and delivering timely and reliable data to drive effective business decisions. Verlingue has an established operations team that supports the rapidly expanding business across all UK sites. The IT team delivers IT helpdesk, softphones, Acturis support, and IT projects. Key Accountabilities - IT Support Support and assist the IT vision of a mobile and flexible workforce. Assist with IT projects and roll outs as needed. Assist and monitor the need/requests for new kit, distribute as needed, and maintain an asset register. Basic troubleshooting (Wi Fi, VPN, printers). Support standard business software. Use the ticketing system GLPI. Handle first line IT support queries and, where possible, resolve them before escalating to Lanix. Act on IT support notifications from HR relating to the addition and removal of employees from group emails. General Responsibilities Develop strong working relationships with external stakeholders including Lanix, Verlingue France, and Acturis. Set up new starters' IT accounts and equipment. Complete leaver and mover processes. Manage user permissions under supervision. Support Microsoft 365 administration activities under supervision. Monitor mobile phone and data usage. Assist in implementing appropriate IT training and penetration testing. Maintain a high IT awareness (cyber security responsibilities such as phishing tests, secure password policies). Support security awareness campaigns. Assist with access reviews. Keep abreast of IT improvements and advances. Carry out additional IT and operations activities as requested. Support IT colleagues in delivering IT induction sessions. Microsoft 365 support - Outlook, OneDrive, SharePoint, basic administration tasks. Documentation and knowledge management, including maintaining IT procedures and creating knowledge articles. Meeting room technology and support. Health and Safety / Manual Handling Safe handling of IT equipment. Follow health & safety and DSE guidelines. Data and Compliance Understand Data Act (GDPR). Handle confidential data. Follow firm compliance procedures. Person Specification - Knowledge & Attributes Positive attitude to work. Interest in IT and technology. Will to learn new systems and technologies. Good listener and communicator. Organised and efficient to meet deadlines. Reliable and punctual. Helpful and committed to delivering good IT support service. Proactive, resilient, and solutions oriented. Desire for continuous improvement and personal development. Knowledge of Excel, Word, PowerPoint, MS Office and IT in general. Good team player. Ability to work well on own initiative. Aligned with Verlingue's culture and values. Hours and Benefits 35 hours per week. Competitive salary, 25 days holiday, 6% employer contribution pension scheme, buy and sell holiday scheme, cash plan, life assurance (4 basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, employee assistance programme.

IT Support ApprenticeApplylocations: Great Yarmouth, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR101443 Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands-on experience across core IT support functions.The IT Support Apprentice will play a role in supporting day-to-day IT operations, including user onboarding and offboarding, device preparation and maintenance, ticket triage, and general service desk activities.This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and offboarding , including account setup, access provisioning, and equipment preparation. Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals). Support routine device lifecycle management , including stock control, asset tracking, and hardware refresh activities. Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates. Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management, and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management, and IT service management processes. Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long-term career in IT support or infrastructure. Good problem-solving skills and a methodical approach to tasks. Strong communication skills and a customer-focused mindset. Willingness to learn, take direction, and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365, or general IT concepts (formal experience not required). Desirable (but not essential) Previous exposure to IT support, helpdesk environments, or technical study (school, college, or self-study). Understanding of IT hardware such as PCs, laptops, tablets, and peripherals. Interest in cybersecurity, automation, or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain What We Can Offer You: 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days Health cash plan - cash back for everyday health expenses Pension scheme with 6% employer contributions Life assurance - 4 x annual salary Reward and recognition platform Discount platform - retail, leisure, gym discounts and more Employee assistance programme with access to confidential counselling services Support for further training and education

You don't need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A+ (Exam 1 and 2) CompTIA Cloud Essentials Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won't be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer. iAM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands on experience in IT support while learning from industry experts. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you'll receive training and mentorship, developing the skills needed to succeed in the tech industry. About the group. iAM is the parent company of iAM Learning and iAM Compliant. What is iAM Compliant? iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur. What is iAM Learning? We make incredible animated eLearning that's engaging, memorable and is proven to drive behavioural change and get results. With stunning broadcast quality animation, engaging content all wrapped up in a user friendly UX, we offer the very best eLearning content in the world. Plus, we make workplace learning fun again! Main purpose and scope of the job Working with the wider operational teams (customer delight, account management and onboarding) the aim is to oversee and manage (both proactively and reactively) the day to day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands on technical advice based on product knowledge and prior technology experience. What you'll be doing? Assisting customers with IT support queries via email, chat, and phone. Learning how to diagnose and resolve basic technical issues. Helping with data uploads and working with Excel spreadsheets to format information for our systems. Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations. Documenting common issues and updating the knowledge base to help customers self serve. Collaborating with different departments, including Customer Support and Account Management. Identifying potential system improvements and feeding ideas into the team. What we're looking for? We don't expect you to have years of experience-this is a learning opportunity! However, the ideal candidate will have: A strong interest in IT, technology, and problem-solving. Some familiarity with Microsoft Excel (or a willingness to learn quickly!). Great communication skills and a customer focused attitude. A logical approach to troubleshooting technical issues. The ability to work as part of a team and ask for help when needed. Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus. What you'll gain? Hands on experience in IT support within a fast growing SaaS business. Mentorship and training to develop technical and customer service skills. The chance to work with modern IT systems, including CRM platforms and cloud services. A structured learning path with the opportunity to progress within the company. The training you'll be provided with: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work based coaches visits and competency checks 9 am - 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates - e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other! As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real time advice and support. Working week: Full time Monday to Friday - 37 hours per week. 9 AM - 5 PM. In person at the Chester Office. Salary: £23,000 - £25,000 - DOE Desired qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths. Expected duration: 15 months and 4 months End Point Assessment Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. PLEASE NOTE We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application. For more information, please visit the UK ENIC website, Disability confident Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.

Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands on experience across core IT support functions. The IT Support Apprentice will play a role in supporting day to day IT operations, including user onboarding and off boarding, device preparation and maintenance, ticket triage, and general service desk activities. This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and off boarding, including account set up, access provisioning and equipment preparation. Prepare, configure, deploy and replace end user devices (PCs, laptops, tablets and peripherals). Support routine device life cycle management, including stock control, asset tracking and hardware refresh activities. Perform initial ticket triage, escalation and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as licence allocation, basic procurement support and documentation updates. Provide hands on support during periods of increased demand, including PC replacement programmes, audits, investigations and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management and IT service management processes. Learn best practices for security, compliance and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long term career in IT support or infrastructure. Good problem solving skills and a methodical approach to tasks. Strong communication skills and a customer focused mindset. Willingness to learn, take direction and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365 or general IT concepts (formal experience not required). Desirable (but not essential) previous exposure to IT support, helpdesk environments or technical study (school, college or self study); understanding of IT hardware such as PCs, laptops, tablets and peripherals; interest in cybersecurity, automation or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain. What We Can Offer You 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days. Health cash plan - cash back for everyday health expenses. Pension scheme with 6% employer contributions. Life assurance - 4 annual salary. Reward and recognition platform. Discount platform - retail, leisure, gym discounts and more. Employee assistance programme with access to confidential counselling services. Support for further training and education. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

Job Title: IT/Digital Support Technician Apprentice Full time: 37 hours per week Salary: National minimum wage for apprentices - £8.00 per hour, rising to National minimum wage after 1 year Reports to: Head of IT Location: Royal Pavilion Buildings / Hybrid working available Closing date: 5pm, Friday 14 August 2026 Begin your IT career with Brighton & Hove Museums Would you like the opportunity to start a career in IT and digital support while gaining practical experience in a unique museum setting? Brighton & Hove Museums has an exciting opportunity for a Level 3 Digital Support Technician Apprentice to work with the Head of IT across our museum sites, historic buildings and public-facing services, including the Royal Pavilion. This apprenticeship will help you build the skills needed to support staff, systems and digital projects in a busy charity. You will learn how technology helps our teams work well, care for collections, welcome visitors and improve services. You will receive support from the Head of IT, the training provider and colleagues across the Trust throughout the apprenticeship. About the role This is a varied digital support role, not a traditional helpdesk post. We already have an outsourced IT helpdesk, so you will focus on the tasks where local knowledge, site presence and clear communication make the biggest difference. You will help staff use technology confidently, support basic troubleshooting, assist with devices and equipment, and help coordinate issues with the helpdesk or suppliers where needed. You will also gain experience with Microsoft 365, SharePoint, account administration, document libraries, forms, internal guidance, data tasks, approved AI tools, simple digital workflows and PowerApps. The role will also involve supporting technology used in a museum environment, such as public-facing digital displays, audio visual equipment, ticketing, retail or café systems, and other systems that help us run our sites and improve the visitor experience. Additional information Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3. British Sign Language qualifications are an alternative to English qualifications for applicants whose primary language is BSL. Please note, your application will be shared with the training provider. The duration of the apprenticeship will be up to 13 months depending on experience. This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK. To apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. We actively welcome applications from people who reflect the diversity of the country to help us shape and change the museum sector to make it more relevant to the diversity of the people, communities and places we serve.

Brighton & Hove Museums offers a Level 3 Digital Support Technician Apprentice position working with the Head of IT across museum sites, including the Royal Pavilion. The role focuses on practical IT and digital support in a busy charity setting, with emphasis on local knowledge, site presence and clear communication. You will learn to support staff, devices and digital projects, gaining experience with Microsoft 365, SharePoint and PowerApps, and coordinating with the outsourced helpdesk and

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.

6th May 2026 About us Henderson Design Group is the UK's leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation. This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools. The role We are looking for an IT Support Technician to join our in-house IT team. You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems. Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working. This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools. What you'll be doing Supporting users across the office, warehouse, production, and ecommerce teams. Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software. Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools. Getting involved in automation and workflow improvement projects across the business. Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools. Supporting our production and warehouse teams with the technology they rely on to keep work moving. Keeping IT jobs, devices, documentation, and fixes properly logged and organised. Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow. Working on varied projects where you can see the impact of what you have done. What we're looking for We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates. You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT. The right person will be: Curious about technology, AI, automation, and how systems can improve a business. Practical and hands-on, not afraid to investigate a problem properly. Calm and methodical when something is not working. Good at explaining things to people who are not technical. Organised enough to follow jobs through, document fixes, and keep things tidy. Comfortable working in a busy, varied environment. Keen to learn from others and develop into a broader IT, systems, or automation role over time. Useful experience You do not need all of this, but any of the following would help: IT support, helpdesk, technician, or systems experience. Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues. Experience using AI tools such as ChatGPT, Claude, Copilot, or similar. Interest in coding, scripting, automation, workflows, or building small tools. Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments. Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects. If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it. What we offer Full-time, permanent role. 37.5 hours per week. 28 days holiday including bank holidays. Discretionary additional annual leave, increasing with each year of service up to 5 years. Free on-site parking. A varied in-house IT role with real scope to grow. Training and support from experienced IT colleagues. Exposure to AI, automation, ecommerce, digital print, manufacturing, warehouse systems, and business software. The chance to work on practical projects that improve how the company operates. A small team where your ideas, effort, and improvements will actually be noticed. How to apply Please email

This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults. Salary will be discussed further at Interview. Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Duration 1 Year 9 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation. The successful candidate will be expected to be professional, have technical competence and excellent communication skills. Key Responsibilities Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating) Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be pro active when dealing with user issues Respond to enquiries from users and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Escalate more complex calls to the relevant member of IT Carry out in house system testing The apprentice will provide a first point of contact, processing requests for support and help with the co ordination of the response through to resolution, providing an escalation path if necessary. Where you'll work First Floor Equinox North Great Park Road Bradley Stoke Bristol BS32 4QL Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College This is a Hybrid role - workspace required at home and then office-based Tuesday/Wednesday/Thursday every week as well as Monday and Friday on a rota basis, could be fully office based if preferred. Full equipment will be provided. DBS check required. After this apprenticeship A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands on, frontline IT careers.