The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. RCGH Consulting (Retail, Consumer Goods & Hospitality) Cognizant's RCGH Consulting unit is seeking talented consultants with extensive domain experience coupled with consultative experience of executing large scale business change and IT solutions in the RCGH industries. The role provides an opportunity to join a rapidly growing, high energy and entrepreneurial team working with leading UK brand names. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses Our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. About the role - Description Responsibilities: Identify, lead, or oversee the development of customer-facing business solutions and offerings that have an impact on the market Align intent with client to identify opportunities to add additional value and accelerate outcomes Develop and maintain relationships at the executive level Map business processes and user journeys, developing business domain models and associated documentation - Business process modelling, Process flow modelling, Data flow modelling, Stakeholder analysis Provide Business Analysis to drive and support the execution of Supply Chain initiatives Improving processes across the business by identifying and implementing logistical practises Engage with business stakeholders and conducting workshops for requirement elicitation Ideating and conceptualisation of business pain points and translating them into requirements Creating the business requirements document including non-functional requirements Creation of Process Maps (L1, L2, L3,L4) and undertaking gap analysis. Support internal and external delivery teams with project planning, functional and non-functional requirements, testing, reporting, implementation, and post-implementation activities Develop and facilitate user acceptance test (UAT) cases as required Lead research, design and writing of articles/whitepapers in Retail & Consumer Goods Domain. Front face thought leadership and develop solutions for complex client situations to ensure meeting of goals & objectives as well as deliver results on time Manage and execute large strategic deals, proposals and maintaining a healthy pipeline of opportunities for Supply Chain Management Practice within RCGH Consulting Participate in Industry workshops/roundtable conferences to contribute towards new initiatives and concepts Drive Cognizant Consulting's portfolio development and create business cases for building the skills and capability in the organisation. Desired Skills: Deep Domain expertise in Retail or Consumer Goods Industry. Proven experience of leading projects or worked as Product Owner in the Digital transformation engagements or in Supply Chain Management initiatives. Proven experience of leading projects or worked as Product Owner across digital transformation and/or supply chain transformations initiatives Digital - Experience working on across the value chain including b2b sales, b2c commerce, digital marketing solutions, enterprise business strategy and customer experience transformation Supply Chain - Experience working across one or more of the following areas - Omnichannel fulfilment, Order management, Supply Chain Planning, Warehouse Management Experience in data crunching, and modelling to add fact-based decision making to drive business decisions would be an added-value People leadership experience, managing complex and high performing teams Ability to develop and maintain relationships at the executive level Strong experience in Agile methodologies and ways of working Comprehensive knowledge of the application of Use Cases, Process Maps and User Journeys Building relationships between external partners and internal stakeholders to deliver project objectives Ability to pivot and change directions on a programme if required Proven Senior Stakeholder management credentials Excellent Presentation, and communication skills Nice to have Skills: Experience in SAFe and/or iterative delivery methodology, including working in product management organisational structure Work experience with Leading Retail / CPG companies in UK geography
01/04/2026
Full time
The Company Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. RCGH Consulting (Retail, Consumer Goods & Hospitality) Cognizant's RCGH Consulting unit is seeking talented consultants with extensive domain experience coupled with consultative experience of executing large scale business change and IT solutions in the RCGH industries. The role provides an opportunity to join a rapidly growing, high energy and entrepreneurial team working with leading UK brand names. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses Our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value. About the role - Description Responsibilities: Identify, lead, or oversee the development of customer-facing business solutions and offerings that have an impact on the market Align intent with client to identify opportunities to add additional value and accelerate outcomes Develop and maintain relationships at the executive level Map business processes and user journeys, developing business domain models and associated documentation - Business process modelling, Process flow modelling, Data flow modelling, Stakeholder analysis Provide Business Analysis to drive and support the execution of Supply Chain initiatives Improving processes across the business by identifying and implementing logistical practises Engage with business stakeholders and conducting workshops for requirement elicitation Ideating and conceptualisation of business pain points and translating them into requirements Creating the business requirements document including non-functional requirements Creation of Process Maps (L1, L2, L3,L4) and undertaking gap analysis. Support internal and external delivery teams with project planning, functional and non-functional requirements, testing, reporting, implementation, and post-implementation activities Develop and facilitate user acceptance test (UAT) cases as required Lead research, design and writing of articles/whitepapers in Retail & Consumer Goods Domain. Front face thought leadership and develop solutions for complex client situations to ensure meeting of goals & objectives as well as deliver results on time Manage and execute large strategic deals, proposals and maintaining a healthy pipeline of opportunities for Supply Chain Management Practice within RCGH Consulting Participate in Industry workshops/roundtable conferences to contribute towards new initiatives and concepts Drive Cognizant Consulting's portfolio development and create business cases for building the skills and capability in the organisation. Desired Skills: Deep Domain expertise in Retail or Consumer Goods Industry. Proven experience of leading projects or worked as Product Owner in the Digital transformation engagements or in Supply Chain Management initiatives. Proven experience of leading projects or worked as Product Owner across digital transformation and/or supply chain transformations initiatives Digital - Experience working on across the value chain including b2b sales, b2c commerce, digital marketing solutions, enterprise business strategy and customer experience transformation Supply Chain - Experience working across one or more of the following areas - Omnichannel fulfilment, Order management, Supply Chain Planning, Warehouse Management Experience in data crunching, and modelling to add fact-based decision making to drive business decisions would be an added-value People leadership experience, managing complex and high performing teams Ability to develop and maintain relationships at the executive level Strong experience in Agile methodologies and ways of working Comprehensive knowledge of the application of Use Cases, Process Maps and User Journeys Building relationships between external partners and internal stakeholders to deliver project objectives Ability to pivot and change directions on a programme if required Proven Senior Stakeholder management credentials Excellent Presentation, and communication skills Nice to have Skills: Experience in SAFe and/or iterative delivery methodology, including working in product management organisational structure Work experience with Leading Retail / CPG companies in UK geography
SAP Retail Architect (S/4HANA) Salary: Up to £120,000 + Bonus + Benefits Location: Leeds - Hybrid (3 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced SAP Retail Architect to lead the design and delivery of enterprise-wide SAP solutions within a large-scale S/4HANA transformation programme. This role will focus on defining and governing end-to-end retail architecture, ensuring solutions are scalable, integrated and aligned to business strategy across complex omnichannel and supply chain environments. Responsibilities for the SAP Retail Architect: Define and lead end-to-end SAP Retail architecture across S/4HANA and integrated platforms Develop and maintain enterprise architecture blueprints across business, application, data and integration layers Design scalable solutions across merchandising, pricing, promotions, inventory and store operations Oversee SAP retail landscapes including S/4HANA Retail, CAR, F&R and POS integrations Define integration strategies across SAP and non-SAP systems (POS, eCommerce, WMS, CRM, finance platforms) Guide implementation of integrations using IDocs, APIs, OData, PI/PO and SAP BTP Collaborate with stakeholders to align solutions with digital transformation and cloud strategies Lead architecture governance, including design reviews and solution assurance Support RFP processes, vendor selection and technology decisions Essential Skills for the SAP Retail Architect: Strong experience as an SAP Architect within retail environments Deep knowledge of SAP S/4HANA Retail and supply chain solutions Experience across omnichannel retail architecture and integrated platforms Strong understanding of SAP integration technologies (PI/PO, APIs, SAP BTP) Experience designing enterprise architecture across multiple domains Strong stakeholder engagement and ability to influence at senior level Desirable Skills for the SAP Retail Architect: Experience with SAP CAR, F&R, IBP or APO Exposure to POS, eCommerce and loyalty platforms TOGAF or relevant architecture certifications Experience working within large-scale retail organisations If you are an experienced SAP Architect looking to lead enterprise-level retail transformation within a complex S/4HANA environment, this role offers the opportunity to shape architecture across a major programme.
01/04/2026
Full time
SAP Retail Architect (S/4HANA) Salary: Up to £120,000 + Bonus + Benefits Location: Leeds - Hybrid (3 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced SAP Retail Architect to lead the design and delivery of enterprise-wide SAP solutions within a large-scale S/4HANA transformation programme. This role will focus on defining and governing end-to-end retail architecture, ensuring solutions are scalable, integrated and aligned to business strategy across complex omnichannel and supply chain environments. Responsibilities for the SAP Retail Architect: Define and lead end-to-end SAP Retail architecture across S/4HANA and integrated platforms Develop and maintain enterprise architecture blueprints across business, application, data and integration layers Design scalable solutions across merchandising, pricing, promotions, inventory and store operations Oversee SAP retail landscapes including S/4HANA Retail, CAR, F&R and POS integrations Define integration strategies across SAP and non-SAP systems (POS, eCommerce, WMS, CRM, finance platforms) Guide implementation of integrations using IDocs, APIs, OData, PI/PO and SAP BTP Collaborate with stakeholders to align solutions with digital transformation and cloud strategies Lead architecture governance, including design reviews and solution assurance Support RFP processes, vendor selection and technology decisions Essential Skills for the SAP Retail Architect: Strong experience as an SAP Architect within retail environments Deep knowledge of SAP S/4HANA Retail and supply chain solutions Experience across omnichannel retail architecture and integrated platforms Strong understanding of SAP integration technologies (PI/PO, APIs, SAP BTP) Experience designing enterprise architecture across multiple domains Strong stakeholder engagement and ability to influence at senior level Desirable Skills for the SAP Retail Architect: Experience with SAP CAR, F&R, IBP or APO Exposure to POS, eCommerce and loyalty platforms TOGAF or relevant architecture certifications Experience working within large-scale retail organisations If you are an experienced SAP Architect looking to lead enterprise-level retail transformation within a complex S/4HANA environment, this role offers the opportunity to shape architecture across a major programme.
Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.
01/04/2026
Full time
Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.
Digital Merchandising Operations Manager London (Hybrid, 2 days in office) Up to £60,000 This is a brand-new opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make a meaningful difference from day one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join a collaborative environment that values insight, proactivity, and continuous improvement. The Role You will sit within the digital visual merchandising organisation and act as the dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams. Your responsibilities will include: Providing insight across customer behaviour, onsite performance, availability metrics, and digital trading trends to influence pre-season planning and in-season decisions. Be the link between merchandising and digital metrics, using product views, conversions etc as part of your KPIs and decision making. Consolidating product, availability, and demand insight to shape assortment strategy and highlight opportunity areas. Flagging risks early, such as light stock positions or delivery timings that may impact digital performance. Using availability and performance data to support removal decisions, size depth alignment, and commercial optimisation. Acting as a key partner in trading forums, planning meetings, and digital alignment sessions. Managing weekly and monthly reporting to surface trends across product performance, zero sellers, customer navigation, and demand signals. Your Skills and Experience Strong stakeholder management experience, particularly with buying, planning, or inventory teams. Commercial experience in ecommerce or retail, with exposure to digital performance metrics such as conversion, product views, and availability. Confident working with data, using Excel and reporting tools to translate insight into clear, actionable recommendations. Comfortable working cross-functionally and presenting insight to senior partners. Highly organised, detail-focused, and able to operate proactively in a fast-paced environment. A collaborative, communicative personality suited to influencing decisions and championing the digital customer. What They Offer Salary up to £60,000 plus benefits. Hybrid working with two days per week in their central London office. The chance to shape a newly created function with strong senior sponsorship. Clear visibility and impact across commercial, digital, and merchandising teams. Opportunities for progression as the digital operations capability continues to grow. How to Apply If this sounds like the right next step for you, please apply with your CV for immediate consideration.
01/04/2026
Full time
Digital Merchandising Operations Manager London (Hybrid, 2 days in office) Up to £60,000 This is a brand-new opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make a meaningful difference from day one. The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join a collaborative environment that values insight, proactivity, and continuous improvement. The Role You will sit within the digital visual merchandising organisation and act as the dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams. Your responsibilities will include: Providing insight across customer behaviour, onsite performance, availability metrics, and digital trading trends to influence pre-season planning and in-season decisions. Be the link between merchandising and digital metrics, using product views, conversions etc as part of your KPIs and decision making. Consolidating product, availability, and demand insight to shape assortment strategy and highlight opportunity areas. Flagging risks early, such as light stock positions or delivery timings that may impact digital performance. Using availability and performance data to support removal decisions, size depth alignment, and commercial optimisation. Acting as a key partner in trading forums, planning meetings, and digital alignment sessions. Managing weekly and monthly reporting to surface trends across product performance, zero sellers, customer navigation, and demand signals. Your Skills and Experience Strong stakeholder management experience, particularly with buying, planning, or inventory teams. Commercial experience in ecommerce or retail, with exposure to digital performance metrics such as conversion, product views, and availability. Confident working with data, using Excel and reporting tools to translate insight into clear, actionable recommendations. Comfortable working cross-functionally and presenting insight to senior partners. Highly organised, detail-focused, and able to operate proactively in a fast-paced environment. A collaborative, communicative personality suited to influencing decisions and championing the digital customer. What They Offer Salary up to £60,000 plus benefits. Hybrid working with two days per week in their central London office. The chance to shape a newly created function with strong senior sponsorship. Clear visibility and impact across commercial, digital, and merchandising teams. Opportunities for progression as the digital operations capability continues to grow. How to Apply If this sounds like the right next step for you, please apply with your CV for immediate consideration.
Senior Product Manager Personalisation & AI Hybrid 1 - 2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? We re looking for an experienced Senior Product Manager with deep expertise in personalisation and AI to lead and inspire a high-performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team, enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial outcomes. Act as a servant leader, removing blockers, facilitating workshops, and inspiring your team to excel. Partner closely with data, engineering, and commercial stakeholders to ensure robust, scalable personalisation capabilities. Use both qualitative and quantitative insights to inform decisions, ensuring every product iteration is backed by data. About You Expert in product discovery and agile methodologies (Scrum, Kanban), with a track record of delivering results in dynamic environments. Proven experience in building and scaling personalisation or AI-driven products, ideally in eCommerce or digital consumer platforms. Inspirational leader, known for empowering teams, providing empathetic feedback, and fostering a culture of continuous learning. Strong technical understanding to guide discussions on trade-offs, delivery speed, and feasibility. Experienced in experimentation frameworks, recommendation engines, segmentation, or AI-enabled experiences at scale. Analytical, methodical, and obsessively focused on problem-solving, using data to drive decisions. Exceptional communication skills, skilled in driving asynchronous collaboration and culture via tools like Slack. What Success Looks Like A thriving, motivated team delivering impactful personalisation experiences. A product roadmap aligned with strategic goals, delivering measurable commercial and customer outcomes. Personalisation and AI initiatives embedded into the digital experience, transforming customer engagement. Experience & Qualifications Demonstrable expertise in product management experience in digital or eCommerce environments. Experience liaising across multiple internal teams (Engineering, Brand, Finance, HR, Product, Design, Operations) and external vendors. Demonstrable ability to lead complex initiatives from concept to execution. If you re ready to shape the future of personalisation in retail, inspire a talented team, and make a real impact on customers experiences, we want to hear from you.
31/03/2026
Full time
Senior Product Manager Personalisation & AI Hybrid 1 - 2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? We re looking for an experienced Senior Product Manager with deep expertise in personalisation and AI to lead and inspire a high-performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team, enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial outcomes. Act as a servant leader, removing blockers, facilitating workshops, and inspiring your team to excel. Partner closely with data, engineering, and commercial stakeholders to ensure robust, scalable personalisation capabilities. Use both qualitative and quantitative insights to inform decisions, ensuring every product iteration is backed by data. About You Expert in product discovery and agile methodologies (Scrum, Kanban), with a track record of delivering results in dynamic environments. Proven experience in building and scaling personalisation or AI-driven products, ideally in eCommerce or digital consumer platforms. Inspirational leader, known for empowering teams, providing empathetic feedback, and fostering a culture of continuous learning. Strong technical understanding to guide discussions on trade-offs, delivery speed, and feasibility. Experienced in experimentation frameworks, recommendation engines, segmentation, or AI-enabled experiences at scale. Analytical, methodical, and obsessively focused on problem-solving, using data to drive decisions. Exceptional communication skills, skilled in driving asynchronous collaboration and culture via tools like Slack. What Success Looks Like A thriving, motivated team delivering impactful personalisation experiences. A product roadmap aligned with strategic goals, delivering measurable commercial and customer outcomes. Personalisation and AI initiatives embedded into the digital experience, transforming customer engagement. Experience & Qualifications Demonstrable expertise in product management experience in digital or eCommerce environments. Experience liaising across multiple internal teams (Engineering, Brand, Finance, HR, Product, Design, Operations) and external vendors. Demonstrable ability to lead complex initiatives from concept to execution. If you re ready to shape the future of personalisation in retail, inspire a talented team, and make a real impact on customers experiences, we want to hear from you.
CRM/ Email Marketing Lead Head Resourcing Glasgow, Scotland, United Kingdom (On-site) Where creativity meets clever automation. Are you a digital marketer who loves great copy and great tech? This role sits right at the crossroads of messaging, data, and automation - perfect for someone who can write compelling campaigns and build the journeys that power them. My client is looking for a hands?on Digital/Technical Marketing Executive who can deliver end?to?end campaigns, craft high?converting content, and bring customer journeys to life using platforms like Klaviyo, Pardot (MCAE), Microsoft Dynamics Customer Insights Journeys, and wider CRM tools. If you're organised, curious, and excited by how data, triggers, and smart workflows can drive customer value - you'll be right at home here. What you'll be doing Campaign & Content Delivery Owning multi?channel marketing campaigns from concept to execution, with email at the core Writing crisp, conversion?driven copy for emails, landing pages, and campaign assets Managing campaign calendars and ensuring timely, consistent delivery across lifecycle and promotional activity Marketing Automation & Journeys Designing and building automated journeys - onboarding, nurture, retention, re?engagement, and beyond Setting up data?driven triggers, rules, and segmentation that deliver the right message at the perfect moment Continuously improving journey logic using behavioural signals and performance insights Systems, Data & Integration Working confidently across tools like Klaviyo, Dynamics, Customer Insights Journeys and other CRM/marketing technologies Managing data fields, attributes, events, and syncs between CRM and marketing platforms Collaborating with CRM, data, and technical teams to keep flows clean, accurate, and reliable Optimisation & Measurement Tracking core KPIs (open, click, conversion, retention, engagement) Running tests on subject lines, messaging, content, and journey logic Using insights to refine targeting, timing, and personalisation Governance & Best Practice Ensuring campaigns align with GDPR and preference?management standards Keeping clear documentation of journeys, logic, and triggers Championing marketing automation best practice and continuous improvement What you'll bring Strong experience in digital and email marketing, with proven campaign delivery Excellent copywriting skills tailored to different audiences and lifecycle stages Hands?on experience with platforms like Klaviyo or Customer Insights Journeys Confident working with CRM data, triggers, segmentation, and journey configuration Analytical, detail?driven mindset with a marketing?first approach Ability to collaborate across creative, data, and technical teams Bonus points for: Experience with Dynamics 365 Exposure to eCommerce, FMCG, subscription, or lifecycle?driven environments Working alongside CRM admins, developers, or data specialists What success looks like Journeys firing flawlessly, with clean data and accurate triggers Customers receiving timely, relevant, value?driven communications across every stage Strong, consistent improvements in engagement and conversion metrics Well?configured marketing and CRM systems that the wider team trusts
31/03/2026
Full time
CRM/ Email Marketing Lead Head Resourcing Glasgow, Scotland, United Kingdom (On-site) Where creativity meets clever automation. Are you a digital marketer who loves great copy and great tech? This role sits right at the crossroads of messaging, data, and automation - perfect for someone who can write compelling campaigns and build the journeys that power them. My client is looking for a hands?on Digital/Technical Marketing Executive who can deliver end?to?end campaigns, craft high?converting content, and bring customer journeys to life using platforms like Klaviyo, Pardot (MCAE), Microsoft Dynamics Customer Insights Journeys, and wider CRM tools. If you're organised, curious, and excited by how data, triggers, and smart workflows can drive customer value - you'll be right at home here. What you'll be doing Campaign & Content Delivery Owning multi?channel marketing campaigns from concept to execution, with email at the core Writing crisp, conversion?driven copy for emails, landing pages, and campaign assets Managing campaign calendars and ensuring timely, consistent delivery across lifecycle and promotional activity Marketing Automation & Journeys Designing and building automated journeys - onboarding, nurture, retention, re?engagement, and beyond Setting up data?driven triggers, rules, and segmentation that deliver the right message at the perfect moment Continuously improving journey logic using behavioural signals and performance insights Systems, Data & Integration Working confidently across tools like Klaviyo, Dynamics, Customer Insights Journeys and other CRM/marketing technologies Managing data fields, attributes, events, and syncs between CRM and marketing platforms Collaborating with CRM, data, and technical teams to keep flows clean, accurate, and reliable Optimisation & Measurement Tracking core KPIs (open, click, conversion, retention, engagement) Running tests on subject lines, messaging, content, and journey logic Using insights to refine targeting, timing, and personalisation Governance & Best Practice Ensuring campaigns align with GDPR and preference?management standards Keeping clear documentation of journeys, logic, and triggers Championing marketing automation best practice and continuous improvement What you'll bring Strong experience in digital and email marketing, with proven campaign delivery Excellent copywriting skills tailored to different audiences and lifecycle stages Hands?on experience with platforms like Klaviyo or Customer Insights Journeys Confident working with CRM data, triggers, segmentation, and journey configuration Analytical, detail?driven mindset with a marketing?first approach Ability to collaborate across creative, data, and technical teams Bonus points for: Experience with Dynamics 365 Exposure to eCommerce, FMCG, subscription, or lifecycle?driven environments Working alongside CRM admins, developers, or data specialists What success looks like Journeys firing flawlessly, with clean data and accurate triggers Customers receiving timely, relevant, value?driven communications across every stage Strong, consistent improvements in engagement and conversion metrics Well?configured marketing and CRM systems that the wider team trusts
Solution Architect with demonstrable experience defining and owning solution design and integrations for internal business applications (ERP, procurement & finance) is sought on a hybrid basis by a well-known IoT and connected innovation house based in the North Midlands. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering large scale automation & change to drive multimillion cost efficiencies across this international business. This role would suit an Architect with experience taking ownership of solution assurance and acting as the design authority internally to deliver complex upgrades across internal applications & systems. In return this Solution Architect will be rewarded with market leading personal development and growth opportunities with long term commitment to flexible working. This Solution Architect based North Midlands should have most of the following key skills: - Proven end to end solution design ideally working on internal system or application programs of work - ERP, CRM, procurement, finance, supply chain - Solid understanding of cloud & SaaS solution design - Experience with solution implementations and migrations - Agile, scrum methodology understanding - Extensive high level stakeholder management exposure - A hands on, delivery focussed skill set - Any experience working with Sage or SAP Cloud This Solution Architect will receive a generous base salary with car allowance, bonus scheme, private pension, 25 days holiday plus bank holiday, excellent personal development scheme, long term hybrid working, death in service plus flexible working hours. Please apply now to be considered and for further info. Solution Architect e-commerce, supply chain, ERP, digital, solution design, cloud, SaaS, procurement, SAP, Sage
31/03/2026
Full time
Solution Architect with demonstrable experience defining and owning solution design and integrations for internal business applications (ERP, procurement & finance) is sought on a hybrid basis by a well-known IoT and connected innovation house based in the North Midlands. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering large scale automation & change to drive multimillion cost efficiencies across this international business. This role would suit an Architect with experience taking ownership of solution assurance and acting as the design authority internally to deliver complex upgrades across internal applications & systems. In return this Solution Architect will be rewarded with market leading personal development and growth opportunities with long term commitment to flexible working. This Solution Architect based North Midlands should have most of the following key skills: - Proven end to end solution design ideally working on internal system or application programs of work - ERP, CRM, procurement, finance, supply chain - Solid understanding of cloud & SaaS solution design - Experience with solution implementations and migrations - Agile, scrum methodology understanding - Extensive high level stakeholder management exposure - A hands on, delivery focussed skill set - Any experience working with Sage or SAP Cloud This Solution Architect will receive a generous base salary with car allowance, bonus scheme, private pension, 25 days holiday plus bank holiday, excellent personal development scheme, long term hybrid working, death in service plus flexible working hours. Please apply now to be considered and for further info. Solution Architect e-commerce, supply chain, ERP, digital, solution design, cloud, SaaS, procurement, SAP, Sage
SAP Retail Architect (S/4HANA) Salary: Up to £120,000 + Bonus + Benefits Location: Leeds - Hybrid (3 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced SAP Retail Architect to lead the design and delivery of enterprise-wide SAP solutions within a large-scale S/4HANA transformation programme. This role will focus on defining and governing end-to-end retail architecture, ensuring solutions are scalable, integrated and aligned to business strategy across complex omnichannel and supply chain environments. Responsibilities for the SAP Retail Architect: Define and lead end-to-end SAP Retail architecture across S/4HANA and integrated platforms Develop and maintain enterprise architecture blueprints across business, application, data and integration layers Design scalable solutions across merchandising, pricing, promotions, inventory and store operations Oversee SAP retail landscapes including S/4HANA Retail, CAR, F&R and POS integrations Define integration strategies across SAP and non-SAP systems (POS, eCommerce, WMS, CRM, finance platforms) Guide implementation of integrations using IDocs, APIs, OData, PI/PO and SAP BTP Collaborate with stakeholders to align solutions with digital transformation and cloud strategies Lead architecture governance, including design reviews and solution assurance Support RFP processes, vendor selection and technology decisions Essential Skills for the SAP Retail Architect: Strong experience as an SAP Architect within retail environments Deep knowledge of SAP S/4HANA Retail and supply chain solutions Experience across omnichannel retail architecture and integrated platforms Strong understanding of SAP integration technologies (PI/PO, APIs, SAP BTP) Experience designing enterprise architecture across multiple domains Strong stakeholder engagement and ability to influence at senior level Desirable Skills for the SAP Retail Architect: Experience with SAP CAR, F&R, IBP or APO Exposure to POS, eCommerce and loyalty platforms TOGAF or relevant architecture certifications Experience working within large-scale retail organisations If you are an experienced SAP Architect looking to lead enterprise-level retail transformation within a complex S/4HANA environment, this role offers the opportunity to shape architecture across a major programme.
26/03/2026
Full time
SAP Retail Architect (S/4HANA) Salary: Up to £120,000 + Bonus + Benefits Location: Leeds - Hybrid (3 days per week onsite) Working Hours: 40 hours per week - Full time Job Type: Permanent A globally established organisation is seeking an experienced SAP Retail Architect to lead the design and delivery of enterprise-wide SAP solutions within a large-scale S/4HANA transformation programme. This role will focus on defining and governing end-to-end retail architecture, ensuring solutions are scalable, integrated and aligned to business strategy across complex omnichannel and supply chain environments. Responsibilities for the SAP Retail Architect: Define and lead end-to-end SAP Retail architecture across S/4HANA and integrated platforms Develop and maintain enterprise architecture blueprints across business, application, data and integration layers Design scalable solutions across merchandising, pricing, promotions, inventory and store operations Oversee SAP retail landscapes including S/4HANA Retail, CAR, F&R and POS integrations Define integration strategies across SAP and non-SAP systems (POS, eCommerce, WMS, CRM, finance platforms) Guide implementation of integrations using IDocs, APIs, OData, PI/PO and SAP BTP Collaborate with stakeholders to align solutions with digital transformation and cloud strategies Lead architecture governance, including design reviews and solution assurance Support RFP processes, vendor selection and technology decisions Essential Skills for the SAP Retail Architect: Strong experience as an SAP Architect within retail environments Deep knowledge of SAP S/4HANA Retail and supply chain solutions Experience across omnichannel retail architecture and integrated platforms Strong understanding of SAP integration technologies (PI/PO, APIs, SAP BTP) Experience designing enterprise architecture across multiple domains Strong stakeholder engagement and ability to influence at senior level Desirable Skills for the SAP Retail Architect: Experience with SAP CAR, F&R, IBP or APO Exposure to POS, eCommerce and loyalty platforms TOGAF or relevant architecture certifications Experience working within large-scale retail organisations If you are an experienced SAP Architect looking to lead enterprise-level retail transformation within a complex S/4HANA environment, this role offers the opportunity to shape architecture across a major programme.
Business Analyst - Digital/E-commerce - UK Law Firm Chelmsford x2 days and 1 day in Ipswich per week Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
02/10/2025
Full time
Business Analyst - Digital/E-commerce - UK Law Firm Chelmsford x2 days and 1 day in Ipswich per week Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
Business Analyst - Digital/E-commerce - UK Law Firm Location: Cambridge x2 days and 1 day in Ipswich per week Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
02/10/2025
Full time
Business Analyst - Digital/E-commerce - UK Law Firm Location: Cambridge x2 days and 1 day in Ipswich per week Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
Business Analyst - Digital/E-commerce - UK Law Firm Location: Ipswich (Hybrid working available) Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
02/10/2025
Full time
Business Analyst - Digital/E-commerce - UK Law Firm Location: Ipswich (Hybrid working available) Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. *You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich* Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen!
We are seeking a Delivery Manager with eCommerce experience to lead digital transformation and service delivery projects. You'll manage profitability, delivery, and client relationships while motivating multi-disciplinary teams and driving growth. Key Responsibilities: Lead multiple digital projects end-to-end. Ensure profitability, planning, and delivery. Build strong client relationships and identify opportunities. Grow and mentor your team. Key Requirements: Bachelor's degree (Master's preferred) in Business, IT, or related field. Digital project management experience with Agile/Scrum . Project management certification (PMP, Prince2, Agile, Scrum Master) - desirable. SAP Commerce experience (Shopify a plus). Strong eCommerce background (technical or functional).
02/10/2025
Full time
We are seeking a Delivery Manager with eCommerce experience to lead digital transformation and service delivery projects. You'll manage profitability, delivery, and client relationships while motivating multi-disciplinary teams and driving growth. Key Responsibilities: Lead multiple digital projects end-to-end. Ensure profitability, planning, and delivery. Build strong client relationships and identify opportunities. Grow and mentor your team. Key Requirements: Bachelor's degree (Master's preferred) in Business, IT, or related field. Digital project management experience with Agile/Scrum . Project management certification (PMP, Prince2, Agile, Scrum Master) - desirable. SAP Commerce experience (Shopify a plus). Strong eCommerce background (technical or functional).
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
01/10/2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Tech Lead - Java (Digital Consultancy) - London - Hybrid - up to £110K We're partnering with a rapidly growing UK digital consultancy with 500+ employees and offices across the UK. They combine technical excellence with a supportive culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This role is for a tech lead ready to guide teams, shape system architecture, and deliver complex, mission-critical solutions for household-name clients. What You'll Be Doing Technical Leadership: Confidently discuss technical designs with clients, aligning solutions with business goals. Lead the design, implementation, and documentation of software solutions while ensuring coding standards and codebase health. Hands-On Development: Contribute to coding on projects as needed, troubleshoot complex issues, and evaluate emerging technologies for relevance to current and future projects. Team Leadership & Development: Foster a collaborative, psychologically safe team culture. Provide mentorship, coaching, and performance management, while promoting continuous learning and improvement. About You Experienced in Scrum/Kanban methodologies. Proven track record as a technical and team leader, balancing hands-on technical skills with leadership in delivery, project, and stakeholder management. Strong ability to build client relationships, understand challenges, and provide effective technical and project solutions. Experience managing a team of 6+ direct reports, while effectively handling personal project workload. Experience with Java, Automation, Mobile (native and/or cross-platform), and modern cloud infrastructure. Tech Stack Backend: Java, RESTful APIs, ORM Cloud & Deployment : AWS, CI/CD pipelines Other: Third-party API integrations What's on Offer Salary up to £110,000 Hybrid working model - London office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
01/10/2025
Full time
Tech Lead - Java (Digital Consultancy) - London - Hybrid - up to £110K We're partnering with a rapidly growing UK digital consultancy with 500+ employees and offices across the UK. They combine technical excellence with a supportive culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This role is for a tech lead ready to guide teams, shape system architecture, and deliver complex, mission-critical solutions for household-name clients. What You'll Be Doing Technical Leadership: Confidently discuss technical designs with clients, aligning solutions with business goals. Lead the design, implementation, and documentation of software solutions while ensuring coding standards and codebase health. Hands-On Development: Contribute to coding on projects as needed, troubleshoot complex issues, and evaluate emerging technologies for relevance to current and future projects. Team Leadership & Development: Foster a collaborative, psychologically safe team culture. Provide mentorship, coaching, and performance management, while promoting continuous learning and improvement. About You Experienced in Scrum/Kanban methodologies. Proven track record as a technical and team leader, balancing hands-on technical skills with leadership in delivery, project, and stakeholder management. Strong ability to build client relationships, understand challenges, and provide effective technical and project solutions. Experience managing a team of 6+ direct reports, while effectively handling personal project workload. Experience with Java, Automation, Mobile (native and/or cross-platform), and modern cloud infrastructure. Tech Stack Backend: Java, RESTful APIs, ORM Cloud & Deployment : AWS, CI/CD pipelines Other: Third-party API integrations What's on Offer Salary up to £110,000 Hybrid working model - London office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Lead Software Engineer - Java (Digital Consultancy) - London - Hybrid - up to £110K We're working with a leading UK digital consultancy, rapidly growing across the UK with a headcount of 500+. They combine technical excellence with a culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This is a high-impact leadership role for a Lead Java engineer ready to shape technology strategy, manage engineering teams, and deliver complex, mission-critical systems for household-name clients. The Role As a Lead Software Engineer, you will: Take ownership of the design, architecture, and delivery of scalable, high-performance Java-based systems. Lead technical direction across multiple projects, ensuring best-in-class coding standards, testing, and performance. Mentor and inspire a team of engineers, fostering professional growth and a culture of excellence. Collaborate directly with clients, product managers, and stakeholders to translate business needs into technical solutions. Drive innovation and continuous improvement in development processes, cloud adoption, and CI/CD pipelines. Act as a trusted technical advisor, balancing architectural vision with delivery realities. Tech Stack Backend: Java, RESTful APIs Cloud & Deployment: AWS, CI/CD pipelines Other: Third-party API integrations About You Extensive experience in Java Back End development and API architecture. Proven track record in leading engineering teams or high-performing technical squads. Strategic thinker who can balance hands-on coding with technical leadership. Advocate for software engineering best practices, including code quality, testing, and agile delivery. Comfortable managing client-facing technical discussions and influencing stakeholders. Experience with cloud technologies, scalable architectures, and modern CI/CD practices. Passionate about mentoring engineers and shaping engineering culture. What's on Offer Salary up to £110,000 Hybrid working model - London office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Opportunity to work on high-profile, high-impact projects across multiple industries A safe, supportive, and innovative culture where your career growth and influence are actively encouraged Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
01/10/2025
Full time
Lead Software Engineer - Java (Digital Consultancy) - London - Hybrid - up to £110K We're working with a leading UK digital consultancy, rapidly growing across the UK with a headcount of 500+. They combine technical excellence with a culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This is a high-impact leadership role for a Lead Java engineer ready to shape technology strategy, manage engineering teams, and deliver complex, mission-critical systems for household-name clients. The Role As a Lead Software Engineer, you will: Take ownership of the design, architecture, and delivery of scalable, high-performance Java-based systems. Lead technical direction across multiple projects, ensuring best-in-class coding standards, testing, and performance. Mentor and inspire a team of engineers, fostering professional growth and a culture of excellence. Collaborate directly with clients, product managers, and stakeholders to translate business needs into technical solutions. Drive innovation and continuous improvement in development processes, cloud adoption, and CI/CD pipelines. Act as a trusted technical advisor, balancing architectural vision with delivery realities. Tech Stack Backend: Java, RESTful APIs Cloud & Deployment: AWS, CI/CD pipelines Other: Third-party API integrations About You Extensive experience in Java Back End development and API architecture. Proven track record in leading engineering teams or high-performing technical squads. Strategic thinker who can balance hands-on coding with technical leadership. Advocate for software engineering best practices, including code quality, testing, and agile delivery. Comfortable managing client-facing technical discussions and influencing stakeholders. Experience with cloud technologies, scalable architectures, and modern CI/CD practices. Passionate about mentoring engineers and shaping engineering culture. What's on Offer Salary up to £110,000 Hybrid working model - London office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Opportunity to work on high-profile, high-impact projects across multiple industries A safe, supportive, and innovative culture where your career growth and influence are actively encouraged Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Lead Software Engineer - Java (Digital Consultancy) - Leeds - Hybrid - up to £110K We're working with a leading UK digital consultancy, rapidly growing across the UK with a headcount of 500+. They combine technical excellence with a culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This is a high-impact leadership role for a Lead Java engineer ready to shape technology strategy, manage engineering teams, and deliver complex, mission-critical systems for household-name clients. The Role As a Lead Software Engineer, you will: Take ownership of the design, architecture, and delivery of scalable, high-performance Java-based systems. Lead technical direction across multiple projects, ensuring best-in-class coding standards, testing, and performance. Collaborate directly with clients, product managers, and stakeholders to translate business needs into technical solutions. Drive innovation and continuous improvement in development processes, cloud adoption, and CI/CD pipelines. Act as a trusted technical advisor, balancing architectural vision with delivery realities. Tech Stack Backend: Java, RESTful APIs Cloud & Deployment: AWS, CI/CD pipelines Other: Third-party API integrations About You Extensive experience in Java Back End development and API architecture. Proven track record in leading engineering teams or high-performing technical squads. Strategic thinker who can balance hands-on coding with technical leadership. Comfortable managing client-facing technical discussions and influencing stakeholders. Experience with cloud technologies, scalable architectures, and modern CI/CD practices. What's on Offer Salary up to £110,000 Hybrid working model - Leeds office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
01/10/2025
Full time
Lead Software Engineer - Java (Digital Consultancy) - Leeds - Hybrid - up to £110K We're working with a leading UK digital consultancy, rapidly growing across the UK with a headcount of 500+. They combine technical excellence with a culture that genuinely puts people first, delivering innovative solutions across finance, E-commerce, gaming, and more. This is a high-impact leadership role for a Lead Java engineer ready to shape technology strategy, manage engineering teams, and deliver complex, mission-critical systems for household-name clients. The Role As a Lead Software Engineer, you will: Take ownership of the design, architecture, and delivery of scalable, high-performance Java-based systems. Lead technical direction across multiple projects, ensuring best-in-class coding standards, testing, and performance. Collaborate directly with clients, product managers, and stakeholders to translate business needs into technical solutions. Drive innovation and continuous improvement in development processes, cloud adoption, and CI/CD pipelines. Act as a trusted technical advisor, balancing architectural vision with delivery realities. Tech Stack Backend: Java, RESTful APIs Cloud & Deployment: AWS, CI/CD pipelines Other: Third-party API integrations About You Extensive experience in Java Back End development and API architecture. Proven track record in leading engineering teams or high-performing technical squads. Strategic thinker who can balance hands-on coding with technical leadership. Comfortable managing client-facing technical discussions and influencing stakeholders. Experience with cloud technologies, scalable architectures, and modern CI/CD practices. What's on Offer Salary up to £110,000 Hybrid working model - Leeds office 35 days holiday in total (including flexible bank holidays) Comprehensive private medical insurance Enhanced parental and adoption leave Pension matched up to 5% Interested? Apply now by submitting your CV or get in touch with us directly to discuss the role in more detail. We'd love to hear from you! InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Business Analyst - Digital / E-commerce - UK Law Firm Location: Ipswich (Hybrid working available) Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital / E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location : Chelmsford, Norwich, Cambridge OR Ipswich Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen
01/09/2025
Full time
Business Analyst - Digital / E-commerce - UK Law Firm Location: Ipswich (Hybrid working available) Employment type: Permanent We are working with a trusted client, a leading UK law firm, to appoint a talented Digital / E-commerce Business Analyst to join their dynamic IT & Projects team. In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality. You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location : Chelmsford, Norwich, Cambridge OR Ipswich Key responsibilities Partner with stakeholders to gather, analyse, and document business and technical requirements Map and model complex business processes, identifying opportunities for improvement Drive delivery of system changes, integrations, and replacements across digital platforms Produce clear and detailed user stories, interface mappings, and technical documentation Facilitate collaborative workshops using modern digital tools and techniques Oversee testing and user acceptance phases to ensure smooth deployment Work with IT teams and vendors to deliver solutions that are fit for purpose and on time Support change management, ensuring new systems are successfully adopted Key skills & experience Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms) Strong understanding of HTML, UX/UI principles, and user-centred design Experience delivering projects in an Agile environment Excellent communication skills with the ability to translate technical details into plain business language Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions Please apply if you're keen
Consortium Professional Recruitment Ltd
Hessle, North Humberside
Business Development Executive Location: Hybrid East Yorkshire HQ (easily accessible from A63) Salary: £40,000 £55,000 base salary + uncapped performance bonus Full-Time Flexible Hours Hybrid Working Are you a commercially driven agency professional who thrives on spotting opportunities, building relationships, and driving sustainable growth? We re working with a forward-thinking digital agency on the lookout for a Business Development Executive, someone who can own and evolve their business development strategy, drive new opportunities, and become a key part of the agency s next chapter. This is not your typical sales role. As Business Development Executive, you ll be responsible for shaping how the agency grows - from targeting the right brands and opening conversations, to closing high-quality opportunities and influencing long-term commercial direction. Why this Business Development Executive role? Shape the agency s business development and client growth strategy as their first dedicated commercial lead Drive client acquisition across performance marketing, web development, and eCommerce Collaborate with senior leadership in a values-led, innovative environment Enjoy autonomy, recognition, and a clearly mapped route to progression What you ll be doing: Building and managing your own sales pipeline, using tools like HubSpot and ZoomInfo Leading outreach strategies across email, events, LinkedIn, and phone Generating and qualifying your own leads Supporting the teams with successful conversion of incoming leads and referrals Targeting prospects aligned to the agency s ideal client profile Representing the agency at key events and networking opportunities Working with directors and heads of department to refine the sales proposition Use AI-powered tools to support lead generation, optimise outreach, and streamline your sales process Supporting onboarding and ensuring a smooth client handover to delivery teams Does this sound like you? Proven track record in business development or client acquisition within an agency setting Ideally, experience in performance marketing, digital services, or eCommerce markets Confidence managing the full sales cycle - from prospecting through to close Strong commercial instinct and ability to spot and shape new opportunities Excellent communication and presentation skills - written, verbal, and visual Comfortable engaging with senior stakeholders - from founder-led SMEs to Heads of Marketing at global brands Driven and motivated to push yourself and grow in a thriving environment What s in it for you? £40,000 £55,000 base salary + uncapped performance bonus Clear path to develop the commercial function and progress into a senior role Hybrid working - typically 2 days in-office, the rest flexible 25 days holiday + bank holidays (with buy/sell options) Birthday off, volunteering day, discounted gym, flexible hours Dedicated training budget and regular Lunch & Learns A culture that values ownership, celebrates wins, and encourages innovation This opportunity is being exclusively managed as a retained assignment on behalf of our client. All applications will be treated in strict confidence. If this role sounds like a fit, we d love to hear from you. Apply now - Confidential enquiries are welcome - feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
26/08/2025
Full time
Business Development Executive Location: Hybrid East Yorkshire HQ (easily accessible from A63) Salary: £40,000 £55,000 base salary + uncapped performance bonus Full-Time Flexible Hours Hybrid Working Are you a commercially driven agency professional who thrives on spotting opportunities, building relationships, and driving sustainable growth? We re working with a forward-thinking digital agency on the lookout for a Business Development Executive, someone who can own and evolve their business development strategy, drive new opportunities, and become a key part of the agency s next chapter. This is not your typical sales role. As Business Development Executive, you ll be responsible for shaping how the agency grows - from targeting the right brands and opening conversations, to closing high-quality opportunities and influencing long-term commercial direction. Why this Business Development Executive role? Shape the agency s business development and client growth strategy as their first dedicated commercial lead Drive client acquisition across performance marketing, web development, and eCommerce Collaborate with senior leadership in a values-led, innovative environment Enjoy autonomy, recognition, and a clearly mapped route to progression What you ll be doing: Building and managing your own sales pipeline, using tools like HubSpot and ZoomInfo Leading outreach strategies across email, events, LinkedIn, and phone Generating and qualifying your own leads Supporting the teams with successful conversion of incoming leads and referrals Targeting prospects aligned to the agency s ideal client profile Representing the agency at key events and networking opportunities Working with directors and heads of department to refine the sales proposition Use AI-powered tools to support lead generation, optimise outreach, and streamline your sales process Supporting onboarding and ensuring a smooth client handover to delivery teams Does this sound like you? Proven track record in business development or client acquisition within an agency setting Ideally, experience in performance marketing, digital services, or eCommerce markets Confidence managing the full sales cycle - from prospecting through to close Strong commercial instinct and ability to spot and shape new opportunities Excellent communication and presentation skills - written, verbal, and visual Comfortable engaging with senior stakeholders - from founder-led SMEs to Heads of Marketing at global brands Driven and motivated to push yourself and grow in a thriving environment What s in it for you? £40,000 £55,000 base salary + uncapped performance bonus Clear path to develop the commercial function and progress into a senior role Hybrid working - typically 2 days in-office, the rest flexible 25 days holiday + bank holidays (with buy/sell options) Birthday off, volunteering day, discounted gym, flexible hours Dedicated training budget and regular Lunch & Learns A culture that values ownership, celebrates wins, and encourages innovation This opportunity is being exclusively managed as a retained assignment on behalf of our client. All applications will be treated in strict confidence. If this role sounds like a fit, we d love to hear from you. Apply now - Confidential enquiries are welcome - feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
We're looking for an energetic Account Director who is passionate about the world of retail and commerce to lead a flagship account in the mobile/telco space at this global advertising agency. It's a fast-paced, high volume account with a huge range of outputs - everything printed and digital in-store from POS to theatre, digital and campaign and seasonal window displays. We're looking for someone with relevant experience, a down to earth attitude, a laser eye for detail and teamwork orientated attitude. You would be reporting into a Business Leader, in partnership with a strategist and CD, and will have 1 or 2 Account Managers to nurture and develop. You would be responsible for the day to day direction of the account, checking that it is on track both in terms of delivery but also in terms of future planning. In addition you will need to understand the commercial realities of the business the client is in and spot opportunities to develop the agency's role. Through strong client relationships you would create an environment where the best work can flourish, ensuring clear and timely briefings from the client and the right resources from inside the agency. You will also need to create supportive environment for your direct reports, troubleshooting when they are unable to resolve issues, coaching and mentoring them, giving them enough room to grow, but enough guidance and support so they do not flounder. If you're currently in an Account Director at a respected advertising or marketing agency and think this opportunity sounds interesting then we would love to chat.
24/09/2022
Full time
We're looking for an energetic Account Director who is passionate about the world of retail and commerce to lead a flagship account in the mobile/telco space at this global advertising agency. It's a fast-paced, high volume account with a huge range of outputs - everything printed and digital in-store from POS to theatre, digital and campaign and seasonal window displays. We're looking for someone with relevant experience, a down to earth attitude, a laser eye for detail and teamwork orientated attitude. You would be reporting into a Business Leader, in partnership with a strategist and CD, and will have 1 or 2 Account Managers to nurture and develop. You would be responsible for the day to day direction of the account, checking that it is on track both in terms of delivery but also in terms of future planning. In addition you will need to understand the commercial realities of the business the client is in and spot opportunities to develop the agency's role. Through strong client relationships you would create an environment where the best work can flourish, ensuring clear and timely briefings from the client and the right resources from inside the agency. You will also need to create supportive environment for your direct reports, troubleshooting when they are unable to resolve issues, coaching and mentoring them, giving them enough room to grow, but enough guidance and support so they do not flounder. If you're currently in an Account Director at a respected advertising or marketing agency and think this opportunity sounds interesting then we would love to chat.
You won't just keep up, you'll break new ground. American Express Global Network Platform authorizes and processes millions of payment transactions every day. The Card Network platform is the critical backbone for all of American Express payment transactions and is a real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. Connected to the core network, there's a number of key customer facing systems that power the American Express brand for key spending channels such as mobile payments and e-commerce. We develop and deliver functionalities for both the core and the customer facing systems and are looking for engineers to be part of our high-skilled team. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. As an Engineer, you will be part of a scrum team building core features and functions of the payment network systems/platforms deployed in a private cloud. The ideal candidate: Hands-on expertise with Java application design, software development and automated testing Worked in an agile delivery team and is familiar with the processes and ceremonies A drive to learn industry leading/innovative technologies and solutions Open to innovation and experimentation, engage in fun and outcome oriented culture, and is always ready to try new concepts without fear of failure Team-oriented, enabling the team to be more effective and productive Excellent written and verbal communications skills Tech stack: Java microservices for high-availability systems Scalable applications running on Vert.x, Spring Boot or similar Java 8, RxJava, Reactor, Kafka API Gateways Relational Databases: Oracle, Postgres (or similar) NoSQL: Redis, Couchbase, Cassandra High performance cloud infrastructure (PaaS) Key Responsibilities: Design and coding of user stories for distributed, scalable, high performant and systems using Java Debug software components and identify code defects for remediation Contribute to the deployment, support and monitoring of software across test, integration and production environments Collaborate with peer technology teams across different locations Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Minimum Qualifications: University Degree in computer science, computer engineering or equivalent experience Intermediate technical skills in the areas of microservices, APIs and Java 8 (or later) Considerable hands-on experience on enterprise software development Desired: Significant hands-on experience on enterprise software development Knowledge in microservices using RESTFul APIs and relational/NoSQL databases Designing and building Cloud native applications for cloud platforms using Docker, Kubernetes and OpenShift Messaging and distributed systems using Kafka Financial Transaction knowledge - ISO8583 messages, Payment Authorizations, Acquirers, Payment Networks, Issuers, Processors Why American Express? There's a difference between having a job and making a difference. Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on
24/09/2022
Full time
You won't just keep up, you'll break new ground. American Express Global Network Platform authorizes and processes millions of payment transactions every day. The Card Network platform is the critical backbone for all of American Express payment transactions and is a real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. Connected to the core network, there's a number of key customer facing systems that power the American Express brand for key spending channels such as mobile payments and e-commerce. We develop and deliver functionalities for both the core and the customer facing systems and are looking for engineers to be part of our high-skilled team. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. As an Engineer, you will be part of a scrum team building core features and functions of the payment network systems/platforms deployed in a private cloud. The ideal candidate: Hands-on expertise with Java application design, software development and automated testing Worked in an agile delivery team and is familiar with the processes and ceremonies A drive to learn industry leading/innovative technologies and solutions Open to innovation and experimentation, engage in fun and outcome oriented culture, and is always ready to try new concepts without fear of failure Team-oriented, enabling the team to be more effective and productive Excellent written and verbal communications skills Tech stack: Java microservices for high-availability systems Scalable applications running on Vert.x, Spring Boot or similar Java 8, RxJava, Reactor, Kafka API Gateways Relational Databases: Oracle, Postgres (or similar) NoSQL: Redis, Couchbase, Cassandra High performance cloud infrastructure (PaaS) Key Responsibilities: Design and coding of user stories for distributed, scalable, high performant and systems using Java Debug software components and identify code defects for remediation Contribute to the deployment, support and monitoring of software across test, integration and production environments Collaborate with peer technology teams across different locations Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Minimum Qualifications: University Degree in computer science, computer engineering or equivalent experience Intermediate technical skills in the areas of microservices, APIs and Java 8 (or later) Considerable hands-on experience on enterprise software development Desired: Significant hands-on experience on enterprise software development Knowledge in microservices using RESTFul APIs and relational/NoSQL databases Designing and building Cloud native applications for cloud platforms using Docker, Kubernetes and OpenShift Messaging and distributed systems using Kafka Financial Transaction knowledge - ISO8583 messages, Payment Authorizations, Acquirers, Payment Networks, Issuers, Processors Why American Express? There's a difference between having a job and making a difference. Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don't make a difference without it. Don't live life without it. To complete your application please click on the links below. However, if you require any assistance with the completion of this process - or need any reasonable adjustments to be made - then please contact the Recruitment Team on
