As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology Working knowledge of Mac OS and basic knowledge of HTML/CSS Hospitality experience Dutch or French written and verbal communication skills What's in it for you Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
04/06/2026
Full time
As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology Working knowledge of Mac OS and basic knowledge of HTML/CSS Hospitality experience Dutch or French written and verbal communication skills What's in it for you Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Modern Workplace Engineer Belfast (Hybrid) I am partnering with a leading global organisation to recruit a Modern Workplace Engineer. This is an exciting opportunity for an experienced End User Computing professional to join a forward-thinking technology team and play a key role in the delivery and evolution of a modern, secure, and scalable workplace environment.Working within a specialist engineering function, you will be responsible for supporting and enhancing the organisation's corporate desktop platform, driving modern endpoint management initiatives, and helping shape the future of the digital workplace.The RoleAs a Modern Workplace Engineer, you will:Support the delivery, maintenance, and optimisation of a global end-user computing platform.Define, test, and certify hardware standards, ensuring solutions meet business and user requirements.Assist with the transition from traditional desktop management tools to modern deployment technologies, including Microsoft Intune.Contribute to the rollout, testing, and ongoing support of a large-scale Windows 11 environment.Package, test, and deploy both third-party and internally developed applications across the desktop estate.Monitor patch compliance, remediate vulnerabilities, and maintain secure endpoint configurations.Collaborate closely with Infrastructure, Security, Service Delivery, and third-party vendors to deliver seamless technology solutions.Create and maintain technical documentation, deployment guides, and operational procedures.Identify opportunities to improve processes, enhance automation, and drive innovation across the modern workplace landscape.What You'll NeedEssential ExperienceStrong hands-on experience with Microsoft Intune, SCCM, and application deployment solutions such as Patch My PCSolid understanding of Windows 10/11 administration, deployment, upgrades, and policy management.Proven experience packaging, testing, and deploying enterprise applications within large-scale environments.Desirable SkillsExposure to Microsoft Entra ID, Microsoft 365, and Endpoint Manager.PowerShell scripting or automation experience.Experience supporting Citrix, Amazon WorkSpaces, or Windows 365 Cloud PC environments.Familiarity with Microsoft Defender, Log Analytics, and Endpoint Analytics.Knowledge of application packaging tools such as InstallShield and App-V.What's In It For You?Opportunity to join a globally recognised organisation investing heavily in modern workplace technologies.Exposure to large-scale transformation projects and enterprise-level environments.Collaborative and supportive team culture.Hybrid working model with excellent flexibility.Competitive salary and comprehensive benefits package.Strong opportunities for professional development and career progression.Interested?If you're a Modern Workplace Engineer looking to work with cutting-edge technologies in a large-scale enterprise environment, I'd be keen to speak with you. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
03/06/2026
Full time
Modern Workplace Engineer Belfast (Hybrid) I am partnering with a leading global organisation to recruit a Modern Workplace Engineer. This is an exciting opportunity for an experienced End User Computing professional to join a forward-thinking technology team and play a key role in the delivery and evolution of a modern, secure, and scalable workplace environment.Working within a specialist engineering function, you will be responsible for supporting and enhancing the organisation's corporate desktop platform, driving modern endpoint management initiatives, and helping shape the future of the digital workplace.The RoleAs a Modern Workplace Engineer, you will:Support the delivery, maintenance, and optimisation of a global end-user computing platform.Define, test, and certify hardware standards, ensuring solutions meet business and user requirements.Assist with the transition from traditional desktop management tools to modern deployment technologies, including Microsoft Intune.Contribute to the rollout, testing, and ongoing support of a large-scale Windows 11 environment.Package, test, and deploy both third-party and internally developed applications across the desktop estate.Monitor patch compliance, remediate vulnerabilities, and maintain secure endpoint configurations.Collaborate closely with Infrastructure, Security, Service Delivery, and third-party vendors to deliver seamless technology solutions.Create and maintain technical documentation, deployment guides, and operational procedures.Identify opportunities to improve processes, enhance automation, and drive innovation across the modern workplace landscape.What You'll NeedEssential ExperienceStrong hands-on experience with Microsoft Intune, SCCM, and application deployment solutions such as Patch My PCSolid understanding of Windows 10/11 administration, deployment, upgrades, and policy management.Proven experience packaging, testing, and deploying enterprise applications within large-scale environments.Desirable SkillsExposure to Microsoft Entra ID, Microsoft 365, and Endpoint Manager.PowerShell scripting or automation experience.Experience supporting Citrix, Amazon WorkSpaces, or Windows 365 Cloud PC environments.Familiarity with Microsoft Defender, Log Analytics, and Endpoint Analytics.Knowledge of application packaging tools such as InstallShield and App-V.What's In It For You?Opportunity to join a globally recognised organisation investing heavily in modern workplace technologies.Exposure to large-scale transformation projects and enterprise-level environments.Collaborative and supportive team culture.Hybrid working model with excellent flexibility.Competitive salary and comprehensive benefits package.Strong opportunities for professional development and career progression.Interested?If you're a Modern Workplace Engineer looking to work with cutting-edge technologies in a large-scale enterprise environment, I'd be keen to speak with you. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
MCS Group has a 6-month temporary position available for an IT Technician in Belfast. This IT Technician will join a key public body, on-site at their Belfast location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives. This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance to contribute to strategic IT initiatives. Key Responsibilities Provide end user support and complex fault diagnosis and resolution across IT Systems. Manage and maintain the Help Desk Management System, investigating faults and liaising with third parties for timely resolution. Maintain an accurate inventory of hardware and software. Assist in the installation, testing, repair, and maintenance of all IT hardware and software applications. Essential Criteria (Must be clearly demonstrated in application) Candidates must meet one of the following qualification/experience requirements: University Degree or equivalent professional qualification in an ICT discipline plus 1 year's experience in the installation and support of network based computer equipment (PCs, printers, data switches). OR HND or equivalent professional qualification in an ICT discipline plus 2 years' experience in the installation and support of network based computer equipment. OR A minimum of 4 years' experience in the installation and support of network based computer equipment. Additionally, applicants must have: Working knowledge and experience of Microsoft desktop application software and Windows 2003 server. Working knowledge and experience of Help Desk Management Systems. Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. A current full driving licence or access to a form of transport to meet the full requirements of the post What's on Offer: Salary: £30,966/y £15.88/h (pro-rata) Monday - Friday 9am - 5pm 37.5 Hour/Week Generous Time Off: 28 Days, rising to 35 after 12 Weeks Duration: Initially 6 Months - Conversion/extension possible for the right candidate. On-Site Car Parking (Free) To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group 490904 MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
03/06/2026
Full time
MCS Group has a 6-month temporary position available for an IT Technician in Belfast. This IT Technician will join a key public body, on-site at their Belfast location. You will use your existing IT Support skill set to help ensure effective service delivery across the company's infrastructure. This IT Technician will play a vital part in delivering and supporting IT services across infrastructure, asset management, and security compliance, while contributing to continuous improvement and customer experience initiatives. This is an exciting opportunity to work with a regional public body, offering hands-on technical exposure and the chance to contribute to strategic IT initiatives. Key Responsibilities Provide end user support and complex fault diagnosis and resolution across IT Systems. Manage and maintain the Help Desk Management System, investigating faults and liaising with third parties for timely resolution. Maintain an accurate inventory of hardware and software. Assist in the installation, testing, repair, and maintenance of all IT hardware and software applications. Essential Criteria (Must be clearly demonstrated in application) Candidates must meet one of the following qualification/experience requirements: University Degree or equivalent professional qualification in an ICT discipline plus 1 year's experience in the installation and support of network based computer equipment (PCs, printers, data switches). OR HND or equivalent professional qualification in an ICT discipline plus 2 years' experience in the installation and support of network based computer equipment. OR A minimum of 4 years' experience in the installation and support of network based computer equipment. Additionally, applicants must have: Working knowledge and experience of Microsoft desktop application software and Windows 2003 server. Working knowledge and experience of Help Desk Management Systems. Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. A current full driving licence or access to a form of transport to meet the full requirements of the post What's on Offer: Salary: £30,966/y £15.88/h (pro-rata) Monday - Friday 9am - 5pm 37.5 Hour/Week Generous Time Off: 28 Days, rising to 35 after 12 Weeks Duration: Initially 6 Months - Conversion/extension possible for the right candidate. On-Site Car Parking (Free) To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group 490904 MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Netrio is looking for a Service Desk Analyst to ensure client satisfaction through effective management of service requests and technical support. The ideal candidate will possess strong communication skills and a solid background in IT support, including networking basics and proficiency in Windows desktop environments. This role emphasizes customer service, attention to detail, and effective time management within a fast-paced environment. Candidates must have 3-5 years of relevant experience and be able to thrive under pressure.
01/06/2026
Full time
Netrio is looking for a Service Desk Analyst to ensure client satisfaction through effective management of service requests and technical support. The ideal candidate will possess strong communication skills and a solid background in IT support, including networking basics and proficiency in Windows desktop environments. This role emphasizes customer service, attention to detail, and effective time management within a fast-paced environment. Candidates must have 3-5 years of relevant experience and be able to thrive under pressure.
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role hit the 'Apply' button and give it a try! Please make sure to apply with a CV in English. What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
29/05/2026
Full time
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What you'll be doing: Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German & English Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest Even better if you have, but not necessary Passion in technology; Working knowledge of Mac OS and basic knowledge of HTML/CSS; Hospitality experience; Dutch or French written and verbal communication skills; We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role hit the 'Apply' button and give it a try! Please make sure to apply with a CV in English. What's in it for you: Unlimited Annual Leave with our PTO scheme £400 annually towards Health and Wellbeing Dental cover Private healthcare Optical cover Opportunity to join a growing team, in a fast-paced, high-growth company Work with a team of incredibly talented and forward-thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazing benefits & perks, including equity for all Lightspeeders In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
26/05/2026
Full time
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
We are working with a global financial institution to recruit a confident and experienced IT Support Analyst to join a high-performing team based in Belfast, supporting Managing Directors and Markets Trading & Investment Banking floors globally. This is a dynamic, fast-paced environment where you will play a key role in delivering exceptional desktop and device support to a global user base of over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops, laptops, BlackBerry, and BYOD. Work within a global team to deliver seamless 24x7 support, including participation in a rotating late shift and occasional weekend coverage. Manage incident queues and ensure timely resolution of tickets in line with SLAs. Collaborate with global teams to identify and implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast-paced environment. Familiarity with Active Directory and enterprise-level IT infrastructure. Strong organisational skills and the ability to manage workload independently. Excellent communication and interpersonal skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates within Northern Ireland will be given preference and we would not consider someone relocating for this role. Although the role is initially for a 11-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
03/10/2025
Contractor
We are working with a global financial institution to recruit a confident and experienced IT Support Analyst to join a high-performing team based in Belfast, supporting Managing Directors and Markets Trading & Investment Banking floors globally. This is a dynamic, fast-paced environment where you will play a key role in delivering exceptional desktop and device support to a global user base of over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops, laptops, BlackBerry, and BYOD. Work within a global team to deliver seamless 24x7 support, including participation in a rotating late shift and occasional weekend coverage. Manage incident queues and ensure timely resolution of tickets in line with SLAs. Collaborate with global teams to identify and implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast-paced environment. Familiarity with Active Directory and enterprise-level IT infrastructure. Strong organisational skills and the ability to manage workload independently. Excellent communication and interpersonal skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates within Northern Ireland will be given preference and we would not consider someone relocating for this role. Although the role is initially for a 11-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
