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Services Engineer
Sysco
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technologyand be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software.You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed.You will be a resourceful, reliable and trustworthy person whos accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills. JBRP1_UKTJ
12/06/2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technologyand be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software.You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed.You will be a resourceful, reliable and trustworthy person whos accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills. JBRP1_UKTJ
Services Engineer
Sysco Ireland
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
11/06/2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Alexander Mann Solutions - Public Sector Resourcing
Technical Support Engineer
Alexander Mann Solutions - Public Sector Resourcing
On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3 Month contract based onsite in LONDON. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) The Role The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, Internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully. This role is a unique role and as a Technical Support Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects. We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week). Main responsibilities As a Technical Support Engineer you will be: . Supporting the delivery of small, medium and large projects and managing smaller projects and transitioning into Live Service . Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (eg Switches, Routers) and the network connectivity skills required to present IT services to an end users desktop . Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space, decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices. . A good understanding of standard IT technologies and have a strong desire to deliver high quality service . Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate . Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers. . Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives. Skills and Experience A combination of service provision and change management knowledge, as a Technical Engineer you must have: . Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE) . Able to demonstrate skills and experience installing active Infrastructure components (eg Switches, Routers) and the network connectivity skills required to present the IT services to an end users desktop . Able to support AV/VC including troubleshooting and managing fault resolutions . Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills . Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation . Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service . Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
11/06/2026
Contractor
On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3 Month contract based onsite in LONDON. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) The Role The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, Internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully. This role is a unique role and as a Technical Support Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects. We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week). Main responsibilities As a Technical Support Engineer you will be: . Supporting the delivery of small, medium and large projects and managing smaller projects and transitioning into Live Service . Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (eg Switches, Routers) and the network connectivity skills required to present IT services to an end users desktop . Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space, decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices. . A good understanding of standard IT technologies and have a strong desire to deliver high quality service . Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate . Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers. . Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives. Skills and Experience A combination of service provision and change management knowledge, as a Technical Engineer you must have: . Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE) . Able to demonstrate skills and experience installing active Infrastructure components (eg Switches, Routers) and the network connectivity skills required to present the IT services to an end users desktop . Able to support AV/VC including troubleshooting and managing fault resolutions . Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills . Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation . Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service . Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Services Engineer
Sysco Ireland
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
11/06/2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
IT Support Apprentice
Support Warehouse Ltd.
Ref 85835 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location 51 Old Hall Street, Liverpool, L3 9PP Salary £20,000 per annum Closing date 08/06/2026 About the role As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day to day support tasks and developing your technical and professional skills. Responsibilities Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day to day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer focused mindset The following experience would be beneficial Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Working hours 37.5 hours per week, 9am to 5:30pm with a 1 hour unpaid lunch break. PlayStation perks such as free 1st party games and free PlayStation Plus subscription Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on site café On site gym Free eye test and glasses voucher As well as a range of employee funded optional benefits
11/06/2026
Full time
Ref 85835 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location 51 Old Hall Street, Liverpool, L3 9PP Salary £20,000 per annum Closing date 08/06/2026 About the role As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day to day support tasks and developing your technical and professional skills. Responsibilities Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day to day IT desktop support, including workstations, cabling, telephony, and software Assist with desktop related projects such as workstation upgrades, software deployments, and office moves Carry out installation and basic configuration of hardware and software Support the IT team in maintaining strong working relationships with the Development Studio Help monitor service performance against SLAs and report issues to senior team members Maintain accurate documentation of support activities and solutions What you'll learn Developing knowledge of desktop security and asset management processes Assisting with the management and distribution of IT peripherals Learning how to optimise desktop and workstation performance Gaining exposure to hardware and software selection processes Understanding IT and information security policies and how they are applied in practice Supporting the team in ensuring services align with current security policies and standards What we're looking for A strong interest in IT support and technology Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux) Willingness to learn about service desk operations and support processes Good problem solving skills and attention to detail Strong communication and interpersonal skills Ability to prioritise tasks and work effectively under guidance A proactive and customer focused mindset The following experience would be beneficial Exposure to IT environments or support roles (e.g., school, personal projects, or work experience) Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP) Interest in the gaming or creative industry Awareness of ITIL or IT service management concepts Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Working hours 37.5 hours per week, 9am to 5:30pm with a 1 hour unpaid lunch break. PlayStation perks such as free 1st party games and free PlayStation Plus subscription Life assurance Income protection BUPA private medical & dental insurance 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas Buy or sell up to 5 days holiday Family friendly parental leave policies Up to 35% off Sony brand products Subsidised on site café On site gym Free eye test and glasses voucher As well as a range of employee funded optional benefits
Service Desk Engineer
Waterstons Limited
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing We're looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we're seeking someone who naturally puts the customer at the heart of everything they do. You'll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer first mindset, you'll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team. We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible. Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k. Day-to-day responsibilities Act as a technical escalation point and support junior team members through guidance and knowledge sharing. Deliver high quality technical support that reflects our commitment to exceptional customer experience. Keep customers clearly and proactively informed throughout the lifecycle of their tickets. Apply ITIL principles to ensure consistent, reliable, customer focused service delivery. Take ownership of issues to ensure timely, effective resolution. Contribute to the improvement, testing, and documentation of processes that enhance service quality. Work collaboratively with other teams to provide a seamless, joined up customer experience. Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day to day basis: Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper V / NAS / SAN Storage Telephony: Microsoft Teams / Mitel Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell Desktops: Windows / MacOS Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
10/06/2026
Full time
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing We're looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we're seeking someone who naturally puts the customer at the heart of everything they do. You'll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer first mindset, you'll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team. We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible. Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k. Day-to-day responsibilities Act as a technical escalation point and support junior team members through guidance and knowledge sharing. Deliver high quality technical support that reflects our commitment to exceptional customer experience. Keep customers clearly and proactively informed throughout the lifecycle of their tickets. Apply ITIL principles to ensure consistent, reliable, customer focused service delivery. Take ownership of issues to ensure timely, effective resolution. Contribute to the improvement, testing, and documentation of processes that enhance service quality. Work collaboratively with other teams to provide a seamless, joined up customer experience. Some of the skills we are looking for Essential At least 2+ years of experience within the IT industry. Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills. During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day to day basis: Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper V / NAS / SAN Storage Telephony: Microsoft Teams / Mitel Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell Desktops: Windows / MacOS Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
IT Support Engineer
NorthMark Strategies LLC
The Position: The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpointsand a broad range of IT infrastructure. Responsibilities: Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications. Audio Visual : Ownership of AV space and managing AV for events. System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists. Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed. Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment. Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment. Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation. IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures. User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively. Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues. Requirements Proven experience in a similar IT support role. Strong knowledge of desktop operating systems, software applications, and hardware components. Experience working with Active Directory, EntraID and M365 Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team-oriented environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. A degree in Computer Science (or Equivalent) is desirable but not essential It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.
10/06/2026
Full time
The Position: The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpointsand a broad range of IT infrastructure. Responsibilities: Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications. Audio Visual : Ownership of AV space and managing AV for events. System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists. Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed. Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment. Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment. Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation. IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures. User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively. Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues. Requirements Proven experience in a similar IT support role. Strong knowledge of desktop operating systems, software applications, and hardware components. Experience working with Active Directory, EntraID and M365 Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team-oriented environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. A degree in Computer Science (or Equivalent) is desirable but not essential It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.
Randstad Technologies Recruitment
IT Support Engineer - 1st/2nd Line - Windows/Mac
Randstad Technologies Recruitment Hammersmith And Fulham, London
IT Desktop Support Role My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Used mto working in a corporate environment A strong communicator with greta personable skills used to dealing with 3rd part vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
10/06/2026
Contractor
IT Desktop Support Role My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines Essential Skills Minimum 2 years desktop support experience Used mto working in a corporate environment A strong communicator with greta personable skills used to dealing with 3rd part vendors Can handle a large quantity of tickets in an organised and efficient manner Educated to degree level Demonstrated proficiency installing and supporting Windows 10/11. Experience installing and supporting Mac OS. Demonstrate an understanding of basic Networking concepts includingTCP/IP. Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment Experience of configuring and troubleshooting Apple and Samsung mobile devices Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc. We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT System Engineer - Finance
Hamilton Barnes Associates Limited Bristol, Gloucestershire
Looking for a role with plenty of growth opportunities? Join a leading algorithmic trading firm that leverages advanced machine learning to generate price forecasts across more than 50,000 financial instruments spanning equities, fixed income, currencies, commodities and crypto. Backed by exceptional computational capability, including a growing research cluster with over 25,000 GPUs and over 500 petabytes of storage, the organisation operates at significant scale with daily trading volumes exceeding $200 billion across 35 countries. Their teams include world class researchers, developers and technologists from backgrounds in mathematics, physics, computer science and machine learning, and it is further expanding its infrastructure through the development of a large scale data centre in Finland to support future growth. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities Provide on site support in Bristol and remote support across European offices Support and maintain core systems (Microsoft 365, Slack, Active Directory, Jira, etc.) Own and improve user and hardware onboarding processes Manage IT assets across their full lifecycle Help standardise and optimise the Windows environment Troubleshoot across desktops, servers, AD/Entra ID, and hardware Build automation solutions (PowerShell/Python) for provisioning, deployment, and monitoring Required Skills/Qualifications Windows & Linux exposure (Active Directory, Windows 11, Windows Server) Good knowledge of Microsoft 365 & Entra ID (Intune, Exchange, Teams, etc.) Solid PowerShell scripting skills Experience with SCCM / Intune Familiarity with Git/version control Location Bristol 4x per week on site Salary Up to £65,000 Total Comp (Depending on experience)
09/06/2026
Full time
Looking for a role with plenty of growth opportunities? Join a leading algorithmic trading firm that leverages advanced machine learning to generate price forecasts across more than 50,000 financial instruments spanning equities, fixed income, currencies, commodities and crypto. Backed by exceptional computational capability, including a growing research cluster with over 25,000 GPUs and over 500 petabytes of storage, the organisation operates at significant scale with daily trading volumes exceeding $200 billion across 35 countries. Their teams include world class researchers, developers and technologists from backgrounds in mathematics, physics, computer science and machine learning, and it is further expanding its infrastructure through the development of a large scale data centre in Finland to support future growth. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities Provide on site support in Bristol and remote support across European offices Support and maintain core systems (Microsoft 365, Slack, Active Directory, Jira, etc.) Own and improve user and hardware onboarding processes Manage IT assets across their full lifecycle Help standardise and optimise the Windows environment Troubleshoot across desktops, servers, AD/Entra ID, and hardware Build automation solutions (PowerShell/Python) for provisioning, deployment, and monitoring Required Skills/Qualifications Windows & Linux exposure (Active Directory, Windows 11, Windows Server) Good knowledge of Microsoft 365 & Entra ID (Intune, Exchange, Teams, etc.) Solid PowerShell scripting skills Experience with SCCM / Intune Familiarity with Git/version control Location Bristol 4x per week on site Salary Up to £65,000 Total Comp (Depending on experience)
ADLIB
Azure Cloud Engineer
ADLIB Bristol, Gloucestershire
Overview Fast-growing travel business in central Bristol with international offices are looking for an Azure Cloud Engineer to help them reach new heights with their multi-award winning service. This BCorp certified market-leader are looking for someone to join their team to support internal employees across the group and be a part of key infrastructure projects as they continue to grow at speed. As a business they have a genuine focus on responsible tourism, helping customers to travel as sustainably as possible and supporting international renewable projects to drive down carbon. What skills you'll be needing Hands on experience designing, deploying, and managing Azure only cloud environments across networking, compute, storage, identity, and PaaS services. Strong knowledge of Azure networking, including Azure Firewall, WAF, VNets, NSGs, Gateways, Routing, and Private Endpoints. Proficiency with Infrastructure as Code, with Terraform as the primary tool and Bicep as an Azure native IaC language. Ideally, you will have the ability to write and use KQL for dashboards, alerts, investigations, and insights in Log Analytics, Azure Monitor, and Application Insights. Experience administering and optimizing Windows Server workloads on Azure Virtual Machines, including patching, configuration, and performance tuning. Practical experience supporting and tuning Azure Virtual Desktop environments. Experience migrating SQL Server workloads to Azure SQL Managed Instance and supporting Azure SQL operational tasks. Experience modernizing applications using Azure App Services or container based platforms. Proficiency working with Azure DevOps pipelines, automated deployments and integration with IaC workflows. Understanding of Azure governance and security controls, including Azure Policy, RBAC, Defender for Cloud, and Sentinel analytics. Ability to produce clear and maintainable technical documentation, runbooks, and architecture diagrams. What you'll be doing As Azure Cloud Engineer, your core duties will be to design, implement, optimize, and support our Azure cloud infrastructure so that it remains secure, reliable, scalable, and cost effective. You will lead the expansion of their cloud estate, modernize legacy VM based workloads, strengthen monitoring and automation, and uplift cloud engineering practices across the organization. This role focuses on Azure platform engineering and does not have day-to-day responsibility for end-user device management. You will manage core Azure networking components and firewalls and optimise Azure Virtual Machines including configuration, patching, security hardening and performance tuning. There are plenty of cloud projects where they will look to you to recommend appropriate platform choices and support modernisation initiatives that reduce technical debt and uplift cloud maturity. What you'll get in return for your talents Alongside a competitive salary (up to £70K) there's plenty of great benefits with this one. You'll be part of a highly collaborative, ambitious and progressive team for a true market-leader. There's an annual discretionary bonus (possibility of up to 125% of your monthly salary), 26 days holiday + bank holidays, enhanced parental leave, pension, volunteering leave, discounts on products, Perkbox, socials and more. There's also dedicated learning and development time and you'll genuinely feel that you work is supported with a strong collective sense of values and purpose. What's next Like the sound of this one? Send in your CV or drop me a line for more info.
09/06/2026
Full time
Overview Fast-growing travel business in central Bristol with international offices are looking for an Azure Cloud Engineer to help them reach new heights with their multi-award winning service. This BCorp certified market-leader are looking for someone to join their team to support internal employees across the group and be a part of key infrastructure projects as they continue to grow at speed. As a business they have a genuine focus on responsible tourism, helping customers to travel as sustainably as possible and supporting international renewable projects to drive down carbon. What skills you'll be needing Hands on experience designing, deploying, and managing Azure only cloud environments across networking, compute, storage, identity, and PaaS services. Strong knowledge of Azure networking, including Azure Firewall, WAF, VNets, NSGs, Gateways, Routing, and Private Endpoints. Proficiency with Infrastructure as Code, with Terraform as the primary tool and Bicep as an Azure native IaC language. Ideally, you will have the ability to write and use KQL for dashboards, alerts, investigations, and insights in Log Analytics, Azure Monitor, and Application Insights. Experience administering and optimizing Windows Server workloads on Azure Virtual Machines, including patching, configuration, and performance tuning. Practical experience supporting and tuning Azure Virtual Desktop environments. Experience migrating SQL Server workloads to Azure SQL Managed Instance and supporting Azure SQL operational tasks. Experience modernizing applications using Azure App Services or container based platforms. Proficiency working with Azure DevOps pipelines, automated deployments and integration with IaC workflows. Understanding of Azure governance and security controls, including Azure Policy, RBAC, Defender for Cloud, and Sentinel analytics. Ability to produce clear and maintainable technical documentation, runbooks, and architecture diagrams. What you'll be doing As Azure Cloud Engineer, your core duties will be to design, implement, optimize, and support our Azure cloud infrastructure so that it remains secure, reliable, scalable, and cost effective. You will lead the expansion of their cloud estate, modernize legacy VM based workloads, strengthen monitoring and automation, and uplift cloud engineering practices across the organization. This role focuses on Azure platform engineering and does not have day-to-day responsibility for end-user device management. You will manage core Azure networking components and firewalls and optimise Azure Virtual Machines including configuration, patching, security hardening and performance tuning. There are plenty of cloud projects where they will look to you to recommend appropriate platform choices and support modernisation initiatives that reduce technical debt and uplift cloud maturity. What you'll get in return for your talents Alongside a competitive salary (up to £70K) there's plenty of great benefits with this one. You'll be part of a highly collaborative, ambitious and progressive team for a true market-leader. There's an annual discretionary bonus (possibility of up to 125% of your monthly salary), 26 days holiday + bank holidays, enhanced parental leave, pension, volunteering leave, discounts on products, Perkbox, socials and more. There's also dedicated learning and development time and you'll genuinely feel that you work is supported with a strong collective sense of values and purpose. What's next Like the sound of this one? Send in your CV or drop me a line for more info.
Technical Solutions Analyst - EMEA
Dormont Manufacturing Co
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCTAnalysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap Analysis), assess coronary blood flow (FFRCTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. Job Title: Technical Solutions Analyst - EMEA Location: UK / Ireland Position Overview The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow's non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements. Key Responsibilities I. Clinical Implementation & Customer Success Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology. Act as the frontline support resource for information on HeartFlow's technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions. Contribute to HeartFlow's worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base. Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise. Assists Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues. Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives. II. Advanced Technical Analysis & Solutions Engineering Serve as the Tier 3 escalation point for complex application and platform issues. Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components. Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability. Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches. Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges. Networks & troubleshooting: routing, firewalls, connectivity, latency issues. Security - Secure data protocols, encryption, web services, SSL certificates and keys. Operating systems: Windows and Linux deployment, diagnosis & troubleshooting. Hypervisors - Virtual Machines and mainstream Virtual application solutions. III. Data Feedback & Cross-Functional Leadership Deliver structured customer feedback into HeartFlow's Customer Relationship Management (CRM) system. Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure. Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities. Work cross-functionally to coordinate resources, support and information. Required Skills & Qualifications Technical Systems & Healthcare IT Expertise DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections. Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL, Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues. Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors. Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA). Cloud hosted platforms & web app services: API's & Amazon Web Services (AWS) Experience supporting large-scale websites and/or web-based products. Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems. Special Working Conditions: the responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, Occasional travel to customer locations ( Professional & Communication Skills Customer-Facing Experience: Demonstrated customer-facing skills with a positive, professional personality and comfort presenting in front of groups. Communication: Exceptional written and verbal communication skills (fluency in English required), with the ability to translate complex technical findings into easily understandable business language. Responsible, accountable, and possesses the ability to work well within teams and cross-functionally. Comfortable in high-pressure situations and adept at managing client expectations during critical periods. Competency in German, French, Italian, and/or Spanish is desirable.(EMEA Only) Educational & Experience Requirements Educational Preference: Engineering or B.S. in Computer Science preferred (or sufficient and relevant experience). Industry Experience: 3+ years' experience working in the health care industry. Technical Experience: Minimum of 3 years of professional experience in a technical support, DevOps, or systems engineering role. Experience providing customer and/or corporate sales support preferred. Experience in training, mentorship, and process development is a plus. Physical Demands of the Job: Remote - Office environment. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with and B) the position described is found on our careers site at/
09/06/2026
Full time
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCTAnalysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap Analysis), assess coronary blood flow (FFRCTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. Job Title: Technical Solutions Analyst - EMEA Location: UK / Ireland Position Overview The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow's non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements. Key Responsibilities I. Clinical Implementation & Customer Success Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology. Act as the frontline support resource for information on HeartFlow's technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions. Contribute to HeartFlow's worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base. Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise. Assists Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues. Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives. II. Advanced Technical Analysis & Solutions Engineering Serve as the Tier 3 escalation point for complex application and platform issues. Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components. Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability. Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches. Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges. Networks & troubleshooting: routing, firewalls, connectivity, latency issues. Security - Secure data protocols, encryption, web services, SSL certificates and keys. Operating systems: Windows and Linux deployment, diagnosis & troubleshooting. Hypervisors - Virtual Machines and mainstream Virtual application solutions. III. Data Feedback & Cross-Functional Leadership Deliver structured customer feedback into HeartFlow's Customer Relationship Management (CRM) system. Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure. Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities. Work cross-functionally to coordinate resources, support and information. Required Skills & Qualifications Technical Systems & Healthcare IT Expertise DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections. Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL, Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues. Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors. Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA). Cloud hosted platforms & web app services: API's & Amazon Web Services (AWS) Experience supporting large-scale websites and/or web-based products. Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems. Special Working Conditions: the responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, Occasional travel to customer locations ( Professional & Communication Skills Customer-Facing Experience: Demonstrated customer-facing skills with a positive, professional personality and comfort presenting in front of groups. Communication: Exceptional written and verbal communication skills (fluency in English required), with the ability to translate complex technical findings into easily understandable business language. Responsible, accountable, and possesses the ability to work well within teams and cross-functionally. Comfortable in high-pressure situations and adept at managing client expectations during critical periods. Competency in German, French, Italian, and/or Spanish is desirable.(EMEA Only) Educational & Experience Requirements Educational Preference: Engineering or B.S. in Computer Science preferred (or sufficient and relevant experience). Industry Experience: 3+ years' experience working in the health care industry. Technical Experience: Minimum of 3 years of professional experience in a technical support, DevOps, or systems engineering role. Experience providing customer and/or corporate sales support preferred. Experience in training, mentorship, and process development is a plus. Physical Demands of the Job: Remote - Office environment. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with and B) the position described is found on our careers site at/
1st Line Engineer
PLANET RECRUITMENT SERVICES LTD Abingdon, Oxfordshire
Position: 1 Line Engineer Location: Abingdon Salary: £25k-30k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities: Being the first point of contact for all incoming support calls, emails, and sessions Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLAs are met Provide support to our entire MSP client base Help the Tier 1 with continued business improvements Manage the clients' expectations with ongoing tickets Inform the Tier 1 Manager of any tickets requiring escalation, to other teams Communicate daily to clients with open tickets Adhere to all company policies and procedures Ensuring that all role related KPI's are met Log, manage and resolve MSP client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties, as required, to meet the needs of the business Minimum: Ability to learn on your feet Experience in supporting Windows 11 and MacOS environments Exposure to Microsoft 365 account setup Strong Microsoft Office troubleshooting skills - Outlook, Excel, Word, Teams, etc Basic computer hardware exposure - desktop & laptop Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 1-year IT experience Desirable: Certification in any of the following technologies o Windows Desktop o Mac OS o Microsoft 365 (MS-900) o Azure (AZ-900) Driving license and own transport Comptia A+ Comptia N+ Microsoft MTA or equivalent MSP Experience (advantageous) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
08/06/2026
Full time
Position: 1 Line Engineer Location: Abingdon Salary: £25k-30k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities: Being the first point of contact for all incoming support calls, emails, and sessions Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLAs are met Provide support to our entire MSP client base Help the Tier 1 with continued business improvements Manage the clients' expectations with ongoing tickets Inform the Tier 1 Manager of any tickets requiring escalation, to other teams Communicate daily to clients with open tickets Adhere to all company policies and procedures Ensuring that all role related KPI's are met Log, manage and resolve MSP client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties, as required, to meet the needs of the business Minimum: Ability to learn on your feet Experience in supporting Windows 11 and MacOS environments Exposure to Microsoft 365 account setup Strong Microsoft Office troubleshooting skills - Outlook, Excel, Word, Teams, etc Basic computer hardware exposure - desktop & laptop Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 1-year IT experience Desirable: Certification in any of the following technologies o Windows Desktop o Mac OS o Microsoft 365 (MS-900) o Azure (AZ-900) Driving license and own transport Comptia A+ Comptia N+ Microsoft MTA or equivalent MSP Experience (advantageous) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
THAMES 360
Service Desk Engineer 2nd Line Top 10 MSP North London
THAMES 360
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
08/06/2026
Full time
Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.
Spectrum IT Recruitment
IT Support Engineer
Spectrum IT Recruitment Portsmouth, Hampshire
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
08/06/2026
Full time
An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ. They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services. This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required. The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development. Technical Skills Essential - Experience in an ICT Support Help desk role supporting Microsoft Products. Essential - Experience in Supporting Windows Server environments using technologies. Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers. Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL. Essential - Experience with deploying and managing Backup and Disaster Recovery solutions. Desirable - Certifications in Server Administration Desirable - Certifications in Hyper Visor Administration Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune) Personal Skills In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria. Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required Highly presentable when working on customer sites Self-motivated, well organised individual capable of managing own time and workloads. Creating and following existing documentation, to ensure that projects are completed successfully Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineer, Windows/Desktop Applications - Edinburgh, United Kingdom
Clutch Canada Edinburgh, Midlothian
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
08/06/2026
Full time
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best-practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross-version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen-reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Senior Software Engineer, Windows/Desktop Applications - Cardiff, United Kingdom
Clutch Canada Cardiff, South Glamorgan
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text to speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text to speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
08/06/2026
Full time
Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text to speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text to speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting - Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies What You'll Do Lead the design, architecture, and development of native Windows desktop applications using Windows App SDK, WinUI (or related UI frameworks), C#, XAML, and - when needed - C++. Define and enforce best practices for Windows desktop development across the codebase: code architecture, performance, memory usage, responsive UI, cross version compatibility (Windows 10/11+), and maintainability. Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft UI Automation or other relevant Windows accessibility frameworks), ensure UI controls, focus management, keyboard navigation, screen reader support, and usability for users with disabilities. Collaborate closely with product designers, UX researchers, QA, and other stakeholders to shape feature planning, UI/UX architecture, and long term roadmap for the Windows platform. Take ownership of full lifecycle of features: conception design implementation testing release maintenance. Ensure quality, reliability, and consistency across releases. Identify, diagnose, and resolve complex bugs, performance bottlenecks, memory leaks, rendering issues, or compatibility problems - and propose robust architectural or design solutions. An ideal candidate should have Required 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML - and ideally additional experience with native Windows code (C++, Win32/WinRT/COM). Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code. Proven track record of designing, building, and shipping production quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability. Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software. Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi threading or asynchronous programming (where relevant). Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture level decisions. Strong communication skills; ability to articulate tradeoffs, collaborate with cross functional teams, and drive consensus. A user centric mindset: focus on building polished, intuitive, and accessible experiences for end users. Preferred / Bonus Experience with writing automated tests for UI - unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks. Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high DPI support, responsiveness under load). Experience with localization/globalization, right to left UI support, internationalization, accessibility for multiple regions. Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications. Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications. Demonstrated ability to take ownership of feature areas or modules and drive them long term, including maintenance, refactoring, and technical debt management. What we offer A high impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience. A collaborative, flat structure engineering culture - you are not just a coder, but a builder and a decision maker. Opportunities to lead - mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect). Flexibility, autonomy, and responsibility: you define how to solve problems, own features end to end, and contribute to long term product vision. A purpose driven mission: building software that's reliable, accessible, and user centered - making a real difference for people. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
QA
AI & Digital Support Apprentice
QA Berkhamsted, Hertfordshire
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
07/06/2026
Full time
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Desktop Engineer
SIG Susquehanna
Overview Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting edge technology, we excel in solving complex problems and pushing boundaries together. Susquehanna is looking for a London Support Engineer, who will join our existing London Support team responsible for supporting all teams in Susquehanna's London office which is primarily a highly advanced trade floor. This is a very demanding and varied environment that covers a range of user services for all Susquehanna's London employees. Telecommunications support (including IPC Turret, Cisco Phone, and mobile support) Desktop Support (SCCM Builds, all hardware and software support) Application Support (desktop trading apps, BBG Terminals, Office) Web conferencing and AV administration and support Coordinate and support all visitors, moves and onboarding Inventory Management Printing Support This role involves working in an energetic, dynamic, and fast paced environment providing full support for all employees in London. You will display strong technical ability when making critical support judgments while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business. What we're looking for Provide 1st and 2nd level support - working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems - using tools such as Jira, Confluence, Splunk, WinDbg, Check_MK and Wireshark. Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments. Interact with various internal IT support functions to troubleshoot and resolve problems as they happen. Liaise with technology teams in Ireland, the US and/or external vendors as required. Maintain our Knowledge Base and ensure all relevant run books are up to date. Experience 3+ years providing desktop support for software and hardware systems. Development or trading user support experience is beneficial. Excellent working knowledge of Windows desktop OS Win bit. Ability to monitor and diagnose desktop issues. Ability to modify the system registry for configuring the Windows operating system. PowerShell scripting would be an advantage. BSc in a technical discipline or equivalent experience. Experience working with SCCM would be an advantage. Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel. Strong knowledge of Active Directory. Strong working knowledge of peripherals, printers, graphics cards. Hardware experience (KVM switches, multiple screens set up 4x 4k screens , ability to replace components such as graphics cards, CPUs, etc.). BSc in a technical discipline or equivalent experience. Personal Skills Initiative - proven record of seeking continuous improvement and implementing best practice in a technology environment. Ability to work under pressure and tight deadlines. Self motivated and creative. Strong communication (verbal and written) - ability to convey technically complex subjects in a clear and concise manner. Attention to detail - thorough in work carried out. Interpersonal - friendly and approachable. Teamwork - working together to meet deadlines. Excellent time management, organization and prioritization skills. Flexibility - all members of the team participate in early morning and out of hours support schedules. Desire to learn and improve skills and knowledge.
07/06/2026
Full time
Overview Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting edge technology, we excel in solving complex problems and pushing boundaries together. Susquehanna is looking for a London Support Engineer, who will join our existing London Support team responsible for supporting all teams in Susquehanna's London office which is primarily a highly advanced trade floor. This is a very demanding and varied environment that covers a range of user services for all Susquehanna's London employees. Telecommunications support (including IPC Turret, Cisco Phone, and mobile support) Desktop Support (SCCM Builds, all hardware and software support) Application Support (desktop trading apps, BBG Terminals, Office) Web conferencing and AV administration and support Coordinate and support all visitors, moves and onboarding Inventory Management Printing Support This role involves working in an energetic, dynamic, and fast paced environment providing full support for all employees in London. You will display strong technical ability when making critical support judgments while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business. What we're looking for Provide 1st and 2nd level support - working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems - using tools such as Jira, Confluence, Splunk, WinDbg, Check_MK and Wireshark. Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments. Interact with various internal IT support functions to troubleshoot and resolve problems as they happen. Liaise with technology teams in Ireland, the US and/or external vendors as required. Maintain our Knowledge Base and ensure all relevant run books are up to date. Experience 3+ years providing desktop support for software and hardware systems. Development or trading user support experience is beneficial. Excellent working knowledge of Windows desktop OS Win bit. Ability to monitor and diagnose desktop issues. Ability to modify the system registry for configuring the Windows operating system. PowerShell scripting would be an advantage. BSc in a technical discipline or equivalent experience. Experience working with SCCM would be an advantage. Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel. Strong knowledge of Active Directory. Strong working knowledge of peripherals, printers, graphics cards. Hardware experience (KVM switches, multiple screens set up 4x 4k screens , ability to replace components such as graphics cards, CPUs, etc.). BSc in a technical discipline or equivalent experience. Personal Skills Initiative - proven record of seeking continuous improvement and implementing best practice in a technology environment. Ability to work under pressure and tight deadlines. Self motivated and creative. Strong communication (verbal and written) - ability to convey technically complex subjects in a clear and concise manner. Attention to detail - thorough in work carried out. Interpersonal - friendly and approachable. Teamwork - working together to meet deadlines. Excellent time management, organization and prioritization skills. Flexibility - all members of the team participate in early morning and out of hours support schedules. Desire to learn and improve skills and knowledge.
Desktop Systems Engineer
P2P
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Our Systems and Mobile Platforms team is the front line of support for all users across the firm. We work with a wide range of the best technology available - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important. What you'll be doing: Providing end user support to employees in our London office Assisting in the deployment and support of trading applications Working with DRWs teams globally to improve and develop the end user experience. User Provisioning and hardware deployment. Evaluating and recommending new hardware and software technologies or solutions. Providing support for conference room technologies. Automating tasks to streamline DRWs end user infrastructure. What we're looking for in this role: Strong experience supporting applications and users across Windows, Unix and MacOS Experience deploying and supporting trading applications. Experience working on a trade floor / with traders Passionate about technology Highly motivated, self-starter who is eager to grow within our organization Ability to manage projects independently Scripting or low-level programming experience Ability to handle pressure and time constraints with composure Nice to have: Powershell experience Previous Windows Server and Active Directory support experience Microsoft System Center Configuration Manager experience
07/06/2026
Full time
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters-it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Our Systems and Mobile Platforms team is the front line of support for all users across the firm. We work with a wide range of the best technology available - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important. What you'll be doing: Providing end user support to employees in our London office Assisting in the deployment and support of trading applications Working with DRWs teams globally to improve and develop the end user experience. User Provisioning and hardware deployment. Evaluating and recommending new hardware and software technologies or solutions. Providing support for conference room technologies. Automating tasks to streamline DRWs end user infrastructure. What we're looking for in this role: Strong experience supporting applications and users across Windows, Unix and MacOS Experience deploying and supporting trading applications. Experience working on a trade floor / with traders Passionate about technology Highly motivated, self-starter who is eager to grow within our organization Ability to manage projects independently Scripting or low-level programming experience Ability to handle pressure and time constraints with composure Nice to have: Powershell experience Previous Windows Server and Active Directory support experience Microsoft System Center Configuration Manager experience
Software Engineer (Linux)
Proton AG
Proton Drive Desktop Team Proton Drive is our secure, private cloud storage and collaborative editing suite, with clients on Windows, Mac, iOS, Android, and Web. One platform is missing: Linux. You will build it from scratch. This is a greenfield project with high visibility inside Proton and across the open source community - our entire client codebase is published under an open source license, and this will be the first public example of how to build a native application on top of the Proton Drive SDK. You will work closely with our Windows and Mac engineers to ensure feature parity, and you will contribute to our platform agnostic SDK and CLI tooling as the Linux surface area demands it. If building something that the Linux community has been waiting for, and doing it in the open, is the kind of work that gets you out of bed - this role is for you. Tech Stack and Tools Rust (nice to have) Linux packaging and distribution (Debian, Fedora based) What You'll Do Own the design and implementation of the Proton Drive Linux desktop client, built greenfield from the ground up. Ensure the codebase meets the standard expected of production open source software - it will be read and built upon by developers beyond Proton. Integrate deeply with Linux specific system components, including the filesystem layer for our file synchronization engine. Contribute to our platform agnostic SDK and CLI tooling to ensure Linux features are properly exposed for scripting and cross client use. Build and maintain cross client automated and end to end tests in collaboration with Windows and Mac engineers. Define and implement application telemetry to support performance analysis, debugging, and customer support. Own the build pipelines, packaging, and distribution across major Linux distros. Job Requirements 5+ years of experience in software development of Linux based desktop client software, both with and without a visible interface (i.e., GUI apps as well as CLI apps). Applied best practices in code quality paradigms. Experience with DevOps principles and practices (CI/CD, etc). Experience with source control flow through Git (code reviews, branching and merging, etc). Open source Linux development, distribution, packaging and maintenance for multiple distros (e.g. on Debian or Fedora based platforms). Overall, handling the entire SDLC, end to end. Nice to Have Experience in Linux desktop client development (in particular through the GTK+ framework, or alternatively QT). Experience in Rust. What We Offer Work that Matters: millions of people trust Proton with their privacy. The work you do here is real, and the impact is measurable. A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day. Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building. Food: lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. Candidate Privacy Notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at .
07/06/2026
Full time
Proton Drive Desktop Team Proton Drive is our secure, private cloud storage and collaborative editing suite, with clients on Windows, Mac, iOS, Android, and Web. One platform is missing: Linux. You will build it from scratch. This is a greenfield project with high visibility inside Proton and across the open source community - our entire client codebase is published under an open source license, and this will be the first public example of how to build a native application on top of the Proton Drive SDK. You will work closely with our Windows and Mac engineers to ensure feature parity, and you will contribute to our platform agnostic SDK and CLI tooling as the Linux surface area demands it. If building something that the Linux community has been waiting for, and doing it in the open, is the kind of work that gets you out of bed - this role is for you. Tech Stack and Tools Rust (nice to have) Linux packaging and distribution (Debian, Fedora based) What You'll Do Own the design and implementation of the Proton Drive Linux desktop client, built greenfield from the ground up. Ensure the codebase meets the standard expected of production open source software - it will be read and built upon by developers beyond Proton. Integrate deeply with Linux specific system components, including the filesystem layer for our file synchronization engine. Contribute to our platform agnostic SDK and CLI tooling to ensure Linux features are properly exposed for scripting and cross client use. Build and maintain cross client automated and end to end tests in collaboration with Windows and Mac engineers. Define and implement application telemetry to support performance analysis, debugging, and customer support. Own the build pipelines, packaging, and distribution across major Linux distros. Job Requirements 5+ years of experience in software development of Linux based desktop client software, both with and without a visible interface (i.e., GUI apps as well as CLI apps). Applied best practices in code quality paradigms. Experience with DevOps principles and practices (CI/CD, etc). Experience with source control flow through Git (code reviews, branching and merging, etc). Open source Linux development, distribution, packaging and maintenance for multiple distros (e.g. on Debian or Fedora based platforms). Overall, handling the entire SDLC, end to end. Nice to Have Experience in Linux desktop client development (in particular through the GTK+ framework, or alternatively QT). Experience in Rust. What We Offer Work that Matters: millions of people trust Proton with their privacy. The work you do here is real, and the impact is measurable. A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day. Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building. Food: lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. Candidate Privacy Notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at .

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