IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Please note that this is a completely hands on role and you must be able to be a Network Engineer, Network Security and Systems Manager all rolled in to one function. Role Description The IT Infrastructure & Systems Manager is a full time role based in London with a hybrid working arrangement, combining on site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day to day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (eg, ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders. This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
22/07/2026
Full time
IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Please note that this is a completely hands on role and you must be able to be a Network Engineer, Network Security and Systems Manager all rolled in to one function. Role Description The IT Infrastructure & Systems Manager is a full time role based in London with a hybrid working arrangement, combining on site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day to day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (eg, ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders. This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge. Demonstrated hands on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies Demonstrates familiarity with AI powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
20/07/2026
Full time
10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality. Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services. Assist with endpoint management, mobile device management (MDM), and device compliance monitoring. Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity. Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks. Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation. Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. All other responsibilities delegated by the Management team. May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory. Experience supporting Windows 11, macOS, iOS, and Android platforms. Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent. Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment. Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge. Demonstrated hands on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments. Exposure to scripting, automation, or technical problem solving through coursework, personal projects, or professional experience. Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred. Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications. Excellent customer service, communication, documentation, and troubleshooting skills. Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies Demonstrates familiarity with AI powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms. Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy. Understands basic AI concepts, limitations, risks, and data privacy requirements. Follows company policies regarding the secure and responsible use of AI technologies. Leverages AI generated recommendations to improve ticket resolution efficiency and customer service quality. Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
18/07/2026
Contractor
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity. This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution. The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption. The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism. Key Responsibilities Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications. Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity. Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation. Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability. Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment. Required Skills and Experience 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment. Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools. Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments. Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools. Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools. Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods. Experience managing incidents, service requests, escalations, and documentation through ITSM tools. Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams. Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations. Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs. Preferred Qualifications Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience. Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms. Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, McAfee, or similar technologies. Scripting experience with PowerShell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks. Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations. Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles. Success Profile The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations. They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
Enterprise Systems Engineer UK-TS/SCI with PolyInternational - United KingdomApply NowFind out how well you match with this jobJob ID327605Job Title: Enterprise Systems Engineer UK-TS/SCI with PolyJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: Regular-Long Term AssignmentPercentage of Travel Required: Up to 10%Type of Travel: Local The Opportunity: We are seeking an engineering focused Enterprise Services Engineer-not a developer role-who has solid, hands on experience operating within complex enterprise service environments. This role requires someone who can independently manage multiple enterprise grade services, ensure platform stability, meet service-level agreements (SLAs), and proactively identify and resolve performance issues. The successful candidate will support existing on premises services with a forward looking mandate: migrating and modernizing these services into Azure over time. This position requires deep technical breadth and exceptional troubleshooting capabilities across Windows based enterprise ecosystems. Responsibilities: • Operate, maintain, and troubleshoot multiple enterprise services to ensure stability, performance, and adherence to SLAs. • Perform advanced performance monitoring using both native and third party enterprise tools. • Lead and contribute to service modernization efforts, including structured migration of on premises capabilities into Azure. • Execute deep engineering level troubleshooting for Windows desktop platforms, including boot level debugging for CSI operations. • Provide engineering support for Citrix VDI environments and enterprise-scale identity and endpoint platforms. • Collaborate with cross functional teams to ensure service readiness, effective incident response, and continuous improvement. • Contribute to enterprise service engineering documentation, standards, and automation where applicable. Qualifications: Required: Active TS/SCI with Poly Tanium platform operations LoginVSI Cayosoft Administration 1E (Endpoint Automation & Experience) SL1 / Voss Kion (Cloud Governance) Splunk engineering and dashboarding Azure performance monitoring Citrix VDI engineering Windows desktop engineering, including deep troubleshooting and boot process debugging Active Directory Engineering / Entra Engineering (Azure AD) Desired: • Demonstrated ability to operate complex enterprise ecosystems in a multi service environment. • Experience leading service transitions from on prem to Azure. • Strong documentation habits and ability to communicate complex technical issues clearly. • Familiarity with incident response, root cause analysis, and enterprise change management. • Relevant certifications: Microsoft, Citrix, Tanium, Splunk, or similar.- What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$108,400 - 227,500 USD CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
12/07/2026
Full time
Enterprise Systems Engineer UK-TS/SCI with PolyInternational - United KingdomApply NowFind out how well you match with this jobJob ID327605Job Title: Enterprise Systems Engineer UK-TS/SCI with PolyJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: Regular-Long Term AssignmentPercentage of Travel Required: Up to 10%Type of Travel: Local The Opportunity: We are seeking an engineering focused Enterprise Services Engineer-not a developer role-who has solid, hands on experience operating within complex enterprise service environments. This role requires someone who can independently manage multiple enterprise grade services, ensure platform stability, meet service-level agreements (SLAs), and proactively identify and resolve performance issues. The successful candidate will support existing on premises services with a forward looking mandate: migrating and modernizing these services into Azure over time. This position requires deep technical breadth and exceptional troubleshooting capabilities across Windows based enterprise ecosystems. Responsibilities: • Operate, maintain, and troubleshoot multiple enterprise services to ensure stability, performance, and adherence to SLAs. • Perform advanced performance monitoring using both native and third party enterprise tools. • Lead and contribute to service modernization efforts, including structured migration of on premises capabilities into Azure. • Execute deep engineering level troubleshooting for Windows desktop platforms, including boot level debugging for CSI operations. • Provide engineering support for Citrix VDI environments and enterprise-scale identity and endpoint platforms. • Collaborate with cross functional teams to ensure service readiness, effective incident response, and continuous improvement. • Contribute to enterprise service engineering documentation, standards, and automation where applicable. Qualifications: Required: Active TS/SCI with Poly Tanium platform operations LoginVSI Cayosoft Administration 1E (Endpoint Automation & Experience) SL1 / Voss Kion (Cloud Governance) Splunk engineering and dashboarding Azure performance monitoring Citrix VDI engineering Windows desktop engineering, including deep troubleshooting and boot process debugging Active Directory Engineering / Entra Engineering (Azure AD) Desired: • Demonstrated ability to operate complex enterprise ecosystems in a multi service environment. • Experience leading service transitions from on prem to Azure. • Strong documentation habits and ability to communicate complex technical issues clearly. • Familiarity with incident response, root cause analysis, and enterprise change management. • Relevant certifications: Microsoft, Citrix, Tanium, Splunk, or similar.- What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$108,400 - 227,500 USD CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Type of Employment: Permanent Location : London Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Reports To Head of Infrastructure Job Overview Aquis Exchange is looking to hire a Senior Desktop Support Engineer to own and evolve our Microsoft endpoint and server estate across London and Paris. This is a hands on technical leadership role: you will manage a small and growing Desktop Support team while maintaining deep personal ownership of 3rd line escalations, PKI and certificate lifecycle, MDM policy, and the day to day reliability of our Windows environment. The role sits within a tight knit Infrastructure function and operates at the intersection of endpoint management and core server infrastructure. Responsibilities and Duties Lead and develop the Desktop Support Team, providing day to day management, mentorship, and performance oversight and reporting to maintain a high performing support function. Own 3rd Line Desktop Support, handling escalated hardware and software issues to resolution and ensuring reliable operation of endpoints across Aquis offices and for remote users. Manage and evolve Aquis's Microsoft environment, spanning both on premise infrastructure and cloud services (Microsoft 365 / Azure), ensuring availability, security, and scalability. Define, implement, and maintain MDM and patch management policies, ensuring consistent, timely, and auditable deployment of updates across the device estate. Design, implement, and manage Group Policy Objects (GPOs) and Active Directory structures, ensuring policies governing security, software deployment, and user configuration are well defined, documented, and consistently enforced across the estate. Manage the lifecycle of digital certificates across the estate, including issuing, renewing, and revoking certificates via internal PKI (AD CS) and third party CAs, ensuring uninterrupted authentication for endpoints, users, and services. Maintain and continuously improve hardware and software build standards, conducting regular audits to enforce software compliance and licensing obligations company wide. Implement and uphold approved IT procedures, including change control, and joiner/mover/leaver processes, ensuring consistency, auditability, and alignment with internal policy. Plan and execute IT projects, including software rollouts, hardware refresh cycles, and infrastructure upgrades, coordinating with stakeholders and managing delivery to schedule. Manage vendor relationships and coordinate hardware and software procurement, ensuring value for money, timely delivery, and alignment with approved standards. Produce and maintain accurate, up to date technical documentation covering configurations, processes, and runbooks. Collaborate with the Linux and Network teams on cross functional initiatives and provide cover or assistance as operational needs required Required Skills and Experience Proven operational infrastructure support experience, with a track record of delivering reliable IT services in a fast paced environment. At least 5 years of hands on experience supporting Windows operating systems in an enterprise setting. Strong Microsoft Server administration skills (2016/2019/2022), including Active Directory, Group Policy (GPO), DHCP, DNS, and NPS. Solid understanding of PKI concepts and certificate lifecycle management, including Active Directory Certificate Services (AD CS) and third party CAs, as well as integration with Intune for device certificate deployment. Proven experience managing Microsoft 365 services, including Intune, SharePoint, and Teams. Expert level knowledge of Microsoft Intune Endpoint Management, including device enrolment, compliance policies, and configuration profiles. Demonstrated ability to troubleshoot endpoint VPN connectivity and networking issues across a distributed user base. Solid understanding of patch management and endpoint security practices, including vulnerability remediation and compliance reporting. Experience working in a regulated financial services or similarly compliance driven environment, with an understanding of the audit and change control requirements that entails. Ability to effectively prioritise and execute tasks in a dynamic environment, balancing competing demands without compromising quality. Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to non technical stakeholders. Strong analytical and problem solving ability, with a proactive approach to identifying issues early and proposing practical solutions. About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
10/07/2026
Full time
Type of Employment: Permanent Location : London Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office. Reports To Head of Infrastructure Job Overview Aquis Exchange is looking to hire a Senior Desktop Support Engineer to own and evolve our Microsoft endpoint and server estate across London and Paris. This is a hands on technical leadership role: you will manage a small and growing Desktop Support team while maintaining deep personal ownership of 3rd line escalations, PKI and certificate lifecycle, MDM policy, and the day to day reliability of our Windows environment. The role sits within a tight knit Infrastructure function and operates at the intersection of endpoint management and core server infrastructure. Responsibilities and Duties Lead and develop the Desktop Support Team, providing day to day management, mentorship, and performance oversight and reporting to maintain a high performing support function. Own 3rd Line Desktop Support, handling escalated hardware and software issues to resolution and ensuring reliable operation of endpoints across Aquis offices and for remote users. Manage and evolve Aquis's Microsoft environment, spanning both on premise infrastructure and cloud services (Microsoft 365 / Azure), ensuring availability, security, and scalability. Define, implement, and maintain MDM and patch management policies, ensuring consistent, timely, and auditable deployment of updates across the device estate. Design, implement, and manage Group Policy Objects (GPOs) and Active Directory structures, ensuring policies governing security, software deployment, and user configuration are well defined, documented, and consistently enforced across the estate. Manage the lifecycle of digital certificates across the estate, including issuing, renewing, and revoking certificates via internal PKI (AD CS) and third party CAs, ensuring uninterrupted authentication for endpoints, users, and services. Maintain and continuously improve hardware and software build standards, conducting regular audits to enforce software compliance and licensing obligations company wide. Implement and uphold approved IT procedures, including change control, and joiner/mover/leaver processes, ensuring consistency, auditability, and alignment with internal policy. Plan and execute IT projects, including software rollouts, hardware refresh cycles, and infrastructure upgrades, coordinating with stakeholders and managing delivery to schedule. Manage vendor relationships and coordinate hardware and software procurement, ensuring value for money, timely delivery, and alignment with approved standards. Produce and maintain accurate, up to date technical documentation covering configurations, processes, and runbooks. Collaborate with the Linux and Network teams on cross functional initiatives and provide cover or assistance as operational needs required Required Skills and Experience Proven operational infrastructure support experience, with a track record of delivering reliable IT services in a fast paced environment. At least 5 years of hands on experience supporting Windows operating systems in an enterprise setting. Strong Microsoft Server administration skills (2016/2019/2022), including Active Directory, Group Policy (GPO), DHCP, DNS, and NPS. Solid understanding of PKI concepts and certificate lifecycle management, including Active Directory Certificate Services (AD CS) and third party CAs, as well as integration with Intune for device certificate deployment. Proven experience managing Microsoft 365 services, including Intune, SharePoint, and Teams. Expert level knowledge of Microsoft Intune Endpoint Management, including device enrolment, compliance policies, and configuration profiles. Demonstrated ability to troubleshoot endpoint VPN connectivity and networking issues across a distributed user base. Solid understanding of patch management and endpoint security practices, including vulnerability remediation and compliance reporting. Experience working in a regulated financial services or similarly compliance driven environment, with an understanding of the audit and change control requirements that entails. Ability to effectively prioritise and execute tasks in a dynamic environment, balancing competing demands without compromising quality. Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to non technical stakeholders. Strong analytical and problem solving ability, with a proactive approach to identifying issues early and proposing practical solutions. About Aquis Exchange Aquis Exchange ("Aquis") is Europe's challenger exchange, creating better markets for a modern economy. Aquis has market leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology. Aquis consists of four divisions: Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade. Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting edge, cost effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions. Aquis Stock Exchange ("AQSE") is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses. Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non Member market participants. Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L'Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively. Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to . Our Culture At Aquis, we're proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned. Our values guide how we work every day: Win as One - We collaborate, share knowledge, and celebrate collective success. Disrupt Positively - We challenge the status quo and look for smarter, better ways to do things. Find Joy - We take pride in our work and enjoy what we do, even when it's challenging. Act with Honour - We do the right thing, with integrity and respect for others. You'll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career. The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Equal opportunities at Aquis Exchange. We are an equal opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. As a Global Technology Services Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end user computing platforms, enterprise applications, and collaboration tools while delivering professional, high quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations. What you'll do Provide high quality technical support via phone, chat, email, and self service channels while delivering white glove service to global employees. Diagnose and resolve incidents across end user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow the sun operational coverage. Identify opportunities for automation, self service enhancements, process improvements, and overall service optimization. Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure. Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline. What's required 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high volume environments. Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices. Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL aligned operations, and knowledge management practices. Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously. Professionalism, composure, and adaptability in fast paced environments with global user populations. Experience supporting financial services environments, including exposure to trading or market data platforms (e.g., Bloomberg). Bachelor's degree in computer science or related discipline, or equivalent practical experience. Flexibility to work in a 24x7 rotational shift model and willingness to operate in office five days per week. Strong analytical troubleshooting and root cause identification skills with high attention to detail and documentation quality. Relevant certifications such as HDI SCA, CompTIA A+, ITIL Foundation (or willingness to obtain). Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide: Private Medical and Dental Insurances Generous parental and family leave policies Volunteer opportunities Support for employee led affinity groups representing women, people of colour and the LGBQT+ community Mental and physical wellness programmes Tuition assistance Non contributory pension and more
08/07/2026
Full time
A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. As a Global Technology Services Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end user computing platforms, enterprise applications, and collaboration tools while delivering professional, high quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations. What you'll do Provide high quality technical support via phone, chat, email, and self service channels while delivering white glove service to global employees. Diagnose and resolve incidents across end user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow the sun operational coverage. Identify opportunities for automation, self service enhancements, process improvements, and overall service optimization. Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure. Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline. What's required 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support, including remote support in high volume environments. Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices. Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL aligned operations, and knowledge management practices. Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage multiple incidents simultaneously. Professionalism, composure, and adaptability in fast paced environments with global user populations. Experience supporting financial services environments, including exposure to trading or market data platforms (e.g., Bloomberg). Bachelor's degree in computer science or related discipline, or equivalent practical experience. Flexibility to work in a 24x7 rotational shift model and willingness to operate in office five days per week. Strong analytical troubleshooting and root cause identification skills with high attention to detail and documentation quality. Relevant certifications such as HDI SCA, CompTIA A+, ITIL Foundation (or willingness to obtain). Commitment to the highest ethical standards We take care of our people We invest in our people, their careers, their health, and their wellbeing. When you work here, we provide: Private Medical and Dental Insurances Generous parental and family leave policies Volunteer opportunities Support for employee led affinity groups representing women, people of colour and the LGBQT+ community Mental and physical wellness programmes Tuition assistance Non contributory pension and more
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services SW Engineering provides aerospace industry leadership in custom software development, engineering and technical services, and a range of other services to support training centres. Join the Commercial Simulation Binary team as a Senior Simulation Software & Security Engineer part of the SW Engineering team supporting Training Solutions. In this role, you will also help define, implement, and harden the security architecture for a complex iOS application built with Unreal Engine and extensive proprietary native C++ libraries. Hiring details This requisition is for a locally hired position in Crawley. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Position Responsibilities Own, extend, and maintain a large native C++ codebase: design, implement, review, and ship high-quality, cross-platform code for Windows, Linux, and iOS. Deliver across the full development lifecycle: feature development, bug fixes, refactors, performance tuning, and ongoing maintenance. Build, improve, and troubleshoot automated build systems and CI/CD pipelines to increase reliability, reduce build times, and ensure reproducible cross-platform builds. Develop and maintain cross-platform tooling for code generation, packaging, signing, deployment, and release automation in partnership with DevOps. Design and implement security architecture and runtime protections for a complex iOS application with native C++ components, including integrity checks, jailbreak/anti-debug detection, and tamper response. Protect proprietary C++ libraries and sensitive data from reverse engineering and unauthorized extraction using hardening, obfuscation, and other protection techniques. Define secure interfaces between Unreal Engine and native libraries, apply least-privilege and robust input validation, and implement secure handling of downloaded/runtime-accessed content. Evaluate and select security-related libraries, frameworks, and third-party protection tools; partner with teams to harden build, signing, and release pipelines and ensure secure cloud authentication/token handling. Implement and manage security logging, telemetry, and data controls for adversarial detection, and perform security validation activities including static/dynamic analysis, fuzzing, and reverse-engineering assessments. Collaborate cross-functionally with product, QA, and engineering teams, mentor junior engineers, and advocate engineering best practices to balance security, performance, maintainability, and user experience. Basic Qualifications (Required Skills/Experience) Bachelor of Science degree or higher from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Very strong proficiency in modern C/C++ and low-level programming skills, ability to write clear, maintainable, and efficient code Experience developing iOS application security architecture Experience with secure cryptography usage and key management Experience with secure storage on iOS Preferred Qualifications (Desired Skills/Experience) 7+ years of applicable experience iOS/macOS development experience Knowledge of packaging and deployment for mobile platforms (IPA creation, code signing) Experience with unit testing frameworks and test automation Knowledge of native application security for desktop and mobile applications Knowledge of build caching and distributed build systems Background in performance optimization, memory management, and multithreaded programming Proven experience working directly in and modifying a large, existing code base Proven experience handling multiple tool chains for cross-platform development Hands-on experience with automated build and CI systems Strong debugging skills with experience using debuggers and profiling tools Familiarity with source control workflows and branching strategies Excellent communication skills and ability to work effectively on a cross-functional team Experience with software cracking for security improvement, including runtime integrity and memory control strategies Experience with jailbreaking and permissionless debugger attachment Experience with reverse engineering Experience developing secure cloud authentication and token handling Experience with security-focused static analysis, dynamic analysis, fuzzing, and adversarial validation Benefits The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer: Competitive salary and annual incentive plans Continuous learning - you'll develop the approach and skills to navigate whatever comes next Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way Inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs Excellent Adoption and Parental leave options 23 days plus UK public holidays and a Winter Break between Christmas and New Year Pension Plan with up to 10% employer contribution Company paid BUPA Medical Plan Short Term Sickness: 100% pay for the first 26 weeks Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development Access to Boeing's Well Being Programs, tool and incentives Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Applications for this position will be accepted until Jul. 31, 2026 Export Control Requirements This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (United Kingdom) Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
07/07/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services SW Engineering provides aerospace industry leadership in custom software development, engineering and technical services, and a range of other services to support training centres. Join the Commercial Simulation Binary team as a Senior Simulation Software & Security Engineer part of the SW Engineering team supporting Training Solutions. In this role, you will also help define, implement, and harden the security architecture for a complex iOS application built with Unreal Engine and extensive proprietary native C++ libraries. Hiring details This requisition is for a locally hired position in Crawley. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Position Responsibilities Own, extend, and maintain a large native C++ codebase: design, implement, review, and ship high-quality, cross-platform code for Windows, Linux, and iOS. Deliver across the full development lifecycle: feature development, bug fixes, refactors, performance tuning, and ongoing maintenance. Build, improve, and troubleshoot automated build systems and CI/CD pipelines to increase reliability, reduce build times, and ensure reproducible cross-platform builds. Develop and maintain cross-platform tooling for code generation, packaging, signing, deployment, and release automation in partnership with DevOps. Design and implement security architecture and runtime protections for a complex iOS application with native C++ components, including integrity checks, jailbreak/anti-debug detection, and tamper response. Protect proprietary C++ libraries and sensitive data from reverse engineering and unauthorized extraction using hardening, obfuscation, and other protection techniques. Define secure interfaces between Unreal Engine and native libraries, apply least-privilege and robust input validation, and implement secure handling of downloaded/runtime-accessed content. Evaluate and select security-related libraries, frameworks, and third-party protection tools; partner with teams to harden build, signing, and release pipelines and ensure secure cloud authentication/token handling. Implement and manage security logging, telemetry, and data controls for adversarial detection, and perform security validation activities including static/dynamic analysis, fuzzing, and reverse-engineering assessments. Collaborate cross-functionally with product, QA, and engineering teams, mentor junior engineers, and advocate engineering best practices to balance security, performance, maintainability, and user experience. Basic Qualifications (Required Skills/Experience) Bachelor of Science degree or higher from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science Very strong proficiency in modern C/C++ and low-level programming skills, ability to write clear, maintainable, and efficient code Experience developing iOS application security architecture Experience with secure cryptography usage and key management Experience with secure storage on iOS Preferred Qualifications (Desired Skills/Experience) 7+ years of applicable experience iOS/macOS development experience Knowledge of packaging and deployment for mobile platforms (IPA creation, code signing) Experience with unit testing frameworks and test automation Knowledge of native application security for desktop and mobile applications Knowledge of build caching and distributed build systems Background in performance optimization, memory management, and multithreaded programming Proven experience working directly in and modifying a large, existing code base Proven experience handling multiple tool chains for cross-platform development Hands-on experience with automated build and CI systems Strong debugging skills with experience using debuggers and profiling tools Familiarity with source control workflows and branching strategies Excellent communication skills and ability to work effectively on a cross-functional team Experience with software cracking for security improvement, including runtime integrity and memory control strategies Experience with jailbreaking and permissionless debugger attachment Experience with reverse engineering Experience developing secure cloud authentication and token handling Experience with security-focused static analysis, dynamic analysis, fuzzing, and adversarial validation Benefits The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer: Competitive salary and annual incentive plans Continuous learning - you'll develop the approach and skills to navigate whatever comes next Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way Inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs Excellent Adoption and Parental leave options 23 days plus UK public holidays and a Winter Break between Christmas and New Year Pension Plan with up to 10% employer contribution Company paid BUPA Medical Plan Short Term Sickness: 100% pay for the first 26 weeks Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development Access to Boeing's Well Being Programs, tool and incentives Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Applications for this position will be accepted until Jul. 31, 2026 Export Control Requirements This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (United Kingdom) Equal Opportunity Employer We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Infrastructure Network Engineer Location - London or Winchester with hybrid working in line with departmental requirements (currently a minimum of 40% (2 days per week). LCP is an award winning actuarial and analytics consultancy providing market leading capabilities and advice across pensions and financial services, energy, and health. We combine powerful analytics with human expertise to help shape a more positive future. What will you be doing? Developing, updating and creating processes and procedures Developing, supporting and continuously improving LCP's technology infrastructure, spanning multiple physical office and numerous MS Cloud subscriptions Maintaining LCP's Teams Telephony Solutions Hands on implementation of WAN solutions and network migration tasks based on physical and cloud platforms Hands on implementation of Wireless Networks Designing and implementing standardised templates and configuration baselines, that enable teams to efficiently self serve solutions where appropriate Maintaining and managing access to Console Services Proactively driving the automation of manual or repetitive network infrastructure tasks to reduce overheads and standardise practise Managing and implementing security control measures such as access control lists, DDoS protection etc Management of Azure, AWS, and Google Computer Cloud Virtual Networks Configuring and supporting WAN technologies, including OSPF/IS IS, BGP, GRE, IPSEC, VPNs, QOS, Multicasting, and both Layer 2 and Layer 3 connectivity Performing device upgrades specifically relating to Cisco Meraki Network devices and Palo Alto Firewalls Managing and maintaining the organisation's On Prem and Cloud LAN, WAN, and firewall services, ensuring availability, security, and performance Setting up and maintaining VLANs, switches, and related network infrastructure, including proactive monitoring and maintenance Working with InfoSec and the Security Engineers to ensure consistent and robust network and firewall security Monitoring network performance, identify trends, and provide capacity planning and resource management insights Providing network expertise to internal and external projects, engaging with stakeholders as required Assisting in troubleshooting and resolving network issues, implementing preventative measures to avoid recurrence; own incidents until resolved Traveling to other LCP locations as required to install, upgrade and support the network Participating in an on call rota providing 24/7 support across 365 days of the year for critical and high priority incidents What skills and experience are we looking for? Extensive experience of TCP/IP and Subnetting Extensive first hand experience and knowledge of modern network infrastructure technologies, Palo Alto Firewalls, Meraki Enterprise equipment, physical network infrastructure technologies and cloud network infrastructure technologies Strong experience in Azure and preferably AWS Skills Strong experience in IaC Skills preferably on Terraform and Consul, OS Skills (Windows Desktop and, Windows Server) and automation skills Experience of Cloudflare or similar Experience of managing IP based networks, WAN technologies, virtual server technologies, cloud, DHCP/DNS, and SAN/NAS storage technologies Ability to define and develop policy and process, taking responsibility for collaborating and supporting other staff in wider governance groups Ability to make technical decisions by managing levels of risk and complexity, recommending decisions as and when risk and complexity changes or increases Strong planning and organisational skills, including the ability to coordinate several work streams simultaneously, while balancing priorities and quality Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically, both in writing and orally Ability to balance conflicting and changing demands through prioritisation and pragmatism What's in it for you? Hybrid working (see top of the advert for details) Professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro rata for part time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday Private medical insurance Discounted gym memberships, critical illness and dental insurance through our flexible benefits Eye care vouchers Cycle to work scheme Digital GP services For your wealth: Competitive pension scheme Discretionary bonus scheme High street discounts Season ticket loans For others: Volunteering opportunities For the environment: Electric vehicle salary sacrifice scheme (qualifying period applies) And much more! We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.
06/07/2026
Full time
Infrastructure Network Engineer Location - London or Winchester with hybrid working in line with departmental requirements (currently a minimum of 40% (2 days per week). LCP is an award winning actuarial and analytics consultancy providing market leading capabilities and advice across pensions and financial services, energy, and health. We combine powerful analytics with human expertise to help shape a more positive future. What will you be doing? Developing, updating and creating processes and procedures Developing, supporting and continuously improving LCP's technology infrastructure, spanning multiple physical office and numerous MS Cloud subscriptions Maintaining LCP's Teams Telephony Solutions Hands on implementation of WAN solutions and network migration tasks based on physical and cloud platforms Hands on implementation of Wireless Networks Designing and implementing standardised templates and configuration baselines, that enable teams to efficiently self serve solutions where appropriate Maintaining and managing access to Console Services Proactively driving the automation of manual or repetitive network infrastructure tasks to reduce overheads and standardise practise Managing and implementing security control measures such as access control lists, DDoS protection etc Management of Azure, AWS, and Google Computer Cloud Virtual Networks Configuring and supporting WAN technologies, including OSPF/IS IS, BGP, GRE, IPSEC, VPNs, QOS, Multicasting, and both Layer 2 and Layer 3 connectivity Performing device upgrades specifically relating to Cisco Meraki Network devices and Palo Alto Firewalls Managing and maintaining the organisation's On Prem and Cloud LAN, WAN, and firewall services, ensuring availability, security, and performance Setting up and maintaining VLANs, switches, and related network infrastructure, including proactive monitoring and maintenance Working with InfoSec and the Security Engineers to ensure consistent and robust network and firewall security Monitoring network performance, identify trends, and provide capacity planning and resource management insights Providing network expertise to internal and external projects, engaging with stakeholders as required Assisting in troubleshooting and resolving network issues, implementing preventative measures to avoid recurrence; own incidents until resolved Traveling to other LCP locations as required to install, upgrade and support the network Participating in an on call rota providing 24/7 support across 365 days of the year for critical and high priority incidents What skills and experience are we looking for? Extensive experience of TCP/IP and Subnetting Extensive first hand experience and knowledge of modern network infrastructure technologies, Palo Alto Firewalls, Meraki Enterprise equipment, physical network infrastructure technologies and cloud network infrastructure technologies Strong experience in Azure and preferably AWS Skills Strong experience in IaC Skills preferably on Terraform and Consul, OS Skills (Windows Desktop and, Windows Server) and automation skills Experience of Cloudflare or similar Experience of managing IP based networks, WAN technologies, virtual server technologies, cloud, DHCP/DNS, and SAN/NAS storage technologies Ability to define and develop policy and process, taking responsibility for collaborating and supporting other staff in wider governance groups Ability to make technical decisions by managing levels of risk and complexity, recommending decisions as and when risk and complexity changes or increases Strong planning and organisational skills, including the ability to coordinate several work streams simultaneously, while balancing priorities and quality Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically, both in writing and orally Ability to balance conflicting and changing demands through prioritisation and pragmatism What's in it for you? Hybrid working (see top of the advert for details) Professional study support (where applicable) Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks For your family: Life assurance Income protection Enhanced maternity/paternity/adoption and shared parental leave For your health: 26 days annual leave (pro rata for part time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday Private medical insurance Discounted gym memberships, critical illness and dental insurance through our flexible benefits Eye care vouchers Cycle to work scheme Digital GP services For your wealth: Competitive pension scheme Discretionary bonus scheme High street discounts Season ticket loans For others: Volunteering opportunities For the environment: Electric vehicle salary sacrifice scheme (qualifying period applies) And much more! We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application.
Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years of experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. Responsibilities: Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualised infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication, Veeam ONE monitoring and VRO environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection and Symantec Endpoint Encryption. Support endpoint DLP, SIEM and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. Monitor system performance, capacity, availability and infrastructure health. Ensure compliance with IT governance, security policies and operational standards. Provide advanced desktop, laptop, printer, mobile device and branch office IT support. Manage OS deployment, imaging, image creation, maintenance and software packaging. Administer Active Directory, Group Policy Objects, user provisioning and NTFS permissions. Resolve technical incidents and service requests in line with agreed SLAs. Support business critical applications such as Bloomberg FXT, Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access, 1AML, SIBS, GFMS. Configure and support Cisco switches, routers, FortiGate firewall environments and DNS, DHCP, TCP/IP, LAN/WAN, routing and connectivity troubleshooting. Perform SSL/TLS certificate lifecycle management using OpenSSL. Develop, maintain and enforce IT policies, standards and operating procedures. Produce system architecture diagrams, technical documentation, SOPs, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernisation and transformation initiatives. Qualifications: 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security focused environments. Ability to provide support to VIP stakeholders. Proficiency in Windows Server 2019/2022 (or equivalent), Red Hadoop, VMware vSphere / vCenter, Veeam Backup & Replication, Microsoft Office 365, PowerShell scripting, SQL Server administration, and networking fundamentals. Location: SW1V 1SW, London, England, United Kingdom Remote type: Hybrid (3 days in the office) Start date: As soon as possible Salary: £55,000 - £60,000 C# .NET Developer - Insurance Our client is an insurance underwriter in the City of London looking to grow its software development team with a seasoned C# .NET developer. Responsibilities: Develop complex software with C# and support the entire development lifecycle. Utilise Java, jQuery, Web API, CSS and advanced SQL Server (stored procedures, table design). Provide support for Microsoft Office Applications and design and build reports for SharePoint. Lead improvements to management information and analysis. Analyse requirements and deliver suitable solutions using the most appropriate technology. Document, support and upgrade a wide range of internal applications/processes. Produce ad hoc reporting and analysis of information in the data warehouse. Work both as part of a team and independently, communicating with all business areas. Qualifications: 5-7 years of experience developing complex software with C#. Strong mathematical background (2:1 in maths or computer science or similar). Excellent communication and interpersonal skills. Proficiency in Visual Studio, Microsoft SQL Server, Office 365, SharePoint and related tools. Experience with Eclipse (for underwriting) and Sun (for accounts) is a plus. Location: City of London, England, United Kingdom Start date: As soon as possible Salary: up to £50,000 (potentially higher for exceptional candidates); junior roles considered from £25,000 - £30,000. Contract roles and jobs for Microsoft SQL Server Database Administrator - Manages and optimises SQL Server databases, ensuring performance, security and availability. Data Analyst - Uses SQL Server to query databases and transform data into actionable insights. Database Developer - Designs and develops queries, stored procedures and databases on SQL Server to meet business needs. Business Intelligence Consultant - Uses SQL Server for ETL and develops BI solutions tailored to businesses (PowerBI, SAS, Tableau). Research and Development Engineer - Designs and develops software solutions by integrating SQL Server databases to manage data efficiently.
05/07/2026
Full time
Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years of experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. Responsibilities: Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualised infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication, Veeam ONE monitoring and VRO environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection and Symantec Endpoint Encryption. Support endpoint DLP, SIEM and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. Monitor system performance, capacity, availability and infrastructure health. Ensure compliance with IT governance, security policies and operational standards. Provide advanced desktop, laptop, printer, mobile device and branch office IT support. Manage OS deployment, imaging, image creation, maintenance and software packaging. Administer Active Directory, Group Policy Objects, user provisioning and NTFS permissions. Resolve technical incidents and service requests in line with agreed SLAs. Support business critical applications such as Bloomberg FXT, Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access, 1AML, SIBS, GFMS. Configure and support Cisco switches, routers, FortiGate firewall environments and DNS, DHCP, TCP/IP, LAN/WAN, routing and connectivity troubleshooting. Perform SSL/TLS certificate lifecycle management using OpenSSL. Develop, maintain and enforce IT policies, standards and operating procedures. Produce system architecture diagrams, technical documentation, SOPs, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernisation and transformation initiatives. Qualifications: 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security focused environments. Ability to provide support to VIP stakeholders. Proficiency in Windows Server 2019/2022 (or equivalent), Red Hadoop, VMware vSphere / vCenter, Veeam Backup & Replication, Microsoft Office 365, PowerShell scripting, SQL Server administration, and networking fundamentals. Location: SW1V 1SW, London, England, United Kingdom Remote type: Hybrid (3 days in the office) Start date: As soon as possible Salary: £55,000 - £60,000 C# .NET Developer - Insurance Our client is an insurance underwriter in the City of London looking to grow its software development team with a seasoned C# .NET developer. Responsibilities: Develop complex software with C# and support the entire development lifecycle. Utilise Java, jQuery, Web API, CSS and advanced SQL Server (stored procedures, table design). Provide support for Microsoft Office Applications and design and build reports for SharePoint. Lead improvements to management information and analysis. Analyse requirements and deliver suitable solutions using the most appropriate technology. Document, support and upgrade a wide range of internal applications/processes. Produce ad hoc reporting and analysis of information in the data warehouse. Work both as part of a team and independently, communicating with all business areas. Qualifications: 5-7 years of experience developing complex software with C#. Strong mathematical background (2:1 in maths or computer science or similar). Excellent communication and interpersonal skills. Proficiency in Visual Studio, Microsoft SQL Server, Office 365, SharePoint and related tools. Experience with Eclipse (for underwriting) and Sun (for accounts) is a plus. Location: City of London, England, United Kingdom Start date: As soon as possible Salary: up to £50,000 (potentially higher for exceptional candidates); junior roles considered from £25,000 - £30,000. Contract roles and jobs for Microsoft SQL Server Database Administrator - Manages and optimises SQL Server databases, ensuring performance, security and availability. Data Analyst - Uses SQL Server to query databases and transform data into actionable insights. Database Developer - Designs and develops queries, stored procedures and databases on SQL Server to meet business needs. Business Intelligence Consultant - Uses SQL Server for ETL and develops BI solutions tailored to businesses (PowerBI, SAS, Tableau). Research and Development Engineer - Designs and develops software solutions by integrating SQL Server databases to manage data efficiently.
EUC EngineerApplylocations: Wimbledon, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 12, 2026 (11 days left to apply)job requisition id: JR101953 EUC Technical Specialist (Onsite, Wimbledon) Permanent Position Domestic & General is growing fast across 14 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. As we scale, we're looking for a EUC Technical Specialist to keep our business running by ensuring our people have access to the technology they rely on to keep them productive everyday. About the job: The EUC Core Technical Specialist works within the EUC Core Support team, which is accountable for overseeing the deployment, maintenance, and support of all physical end-user computing devices and infrastructure. This includes desktops, laptops, AV equipment, printers, and peripherals. The role ensures optimal performance, security, and user satisfaction through effective deskside support and hardware lifecycle management. Your responsibilities: Oversee deployment, maintenance, and support of physical end-user computing devices (desktops, laptops, AV equipment, printers, and peripherals). Deliver effective deskside support to ensure optimal performance, security, and user satisfaction. Manage hardware lifecycle processes for end-user devices. Handle incidents and service requests within agreed SLAs. Maintain compliance across endpoints and cloud services. Develop automation scripts to streamline operational processes. Optimise hybrid endpoint management using Microsoft Endpoint Manager and Intune. Provide cross-platform support, including basic macOS management via JAMF. Perform proactive system maintenance and technical troubleshooting. Create and maintain clear documentation for efficient knowledge sharing. Skills and experience we're looking for: Understanding of the ITIL framework Proficient in Windows 11 configuration, troubleshooting, and optimisation Experienced with Microsoft Endpoint Manager (SCCM), Intune and JAMF for MAC books. Skilled in supporting HP desktops, Laptops, Surface devices, MAC books, Printers and peripherals. Knowledgeable in Microsoft products including Office 365, Project, Visio and Teams High Level of competence in other software products including Adobe Creative Cloud, Cisco, CrowdStrike and bespoke applications. Familiar with Azure, Active Directory, Group Policies, DHCP/DNS, and basic networking Understands corporate security, anti-virus, and compliance standards. Experienced in SLA-driven Service Desk environments and documentation. Strong analytical, problem-solving, and capacity planning skills. Adept with remote management tools including VNC. Excellent communication, organisation, and stakeholder engagement skills. Working knowledge of Meeting room technology and associated peripherals. Customer-focused, collaborative, and commercially aware. Microsoft certifications (e.g., MCSA, MCSE) desirable. What you'll get for this role: At Domestic & General, we offer so much more than a job - we provide opportunities, support, and benefits that make being part of D&G truly rewarding.Competitive salary Annual discretionary bonus amount depends on your performance and D&Gs. Generous pension scheme - any contributions you, D&G will match up to 7.5%. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Free D&G protection plan and employee discounts to family and friends. Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service. Life assurance - employer funded cover of 4x basic salary. Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services. Salary Finance - access to savings and borrowing through payroll. Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles. Travel Loans - interest free loans to help spread the cost of annual travel tickets. Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000. Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes. OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. We take your wellbeing seriously with lots of support and tools.We're committed to creating an inclusive workplace where everyone feels welcome. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply.Domestic & General is an equal opportunities employer, which means we treat people fairly and welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital/family status.Please note: We have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & GeneralFor over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
03/07/2026
Full time
EUC EngineerApplylocations: Wimbledon, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 12, 2026 (11 days left to apply)job requisition id: JR101953 EUC Technical Specialist (Onsite, Wimbledon) Permanent Position Domestic & General is growing fast across 14 countries, protecting the appliances that keep households running and reducing waste by extending the life of everyday devices. As we scale, we're looking for a EUC Technical Specialist to keep our business running by ensuring our people have access to the technology they rely on to keep them productive everyday. About the job: The EUC Core Technical Specialist works within the EUC Core Support team, which is accountable for overseeing the deployment, maintenance, and support of all physical end-user computing devices and infrastructure. This includes desktops, laptops, AV equipment, printers, and peripherals. The role ensures optimal performance, security, and user satisfaction through effective deskside support and hardware lifecycle management. Your responsibilities: Oversee deployment, maintenance, and support of physical end-user computing devices (desktops, laptops, AV equipment, printers, and peripherals). Deliver effective deskside support to ensure optimal performance, security, and user satisfaction. Manage hardware lifecycle processes for end-user devices. Handle incidents and service requests within agreed SLAs. Maintain compliance across endpoints and cloud services. Develop automation scripts to streamline operational processes. Optimise hybrid endpoint management using Microsoft Endpoint Manager and Intune. Provide cross-platform support, including basic macOS management via JAMF. Perform proactive system maintenance and technical troubleshooting. Create and maintain clear documentation for efficient knowledge sharing. Skills and experience we're looking for: Understanding of the ITIL framework Proficient in Windows 11 configuration, troubleshooting, and optimisation Experienced with Microsoft Endpoint Manager (SCCM), Intune and JAMF for MAC books. Skilled in supporting HP desktops, Laptops, Surface devices, MAC books, Printers and peripherals. Knowledgeable in Microsoft products including Office 365, Project, Visio and Teams High Level of competence in other software products including Adobe Creative Cloud, Cisco, CrowdStrike and bespoke applications. Familiar with Azure, Active Directory, Group Policies, DHCP/DNS, and basic networking Understands corporate security, anti-virus, and compliance standards. Experienced in SLA-driven Service Desk environments and documentation. Strong analytical, problem-solving, and capacity planning skills. Adept with remote management tools including VNC. Excellent communication, organisation, and stakeholder engagement skills. Working knowledge of Meeting room technology and associated peripherals. Customer-focused, collaborative, and commercially aware. Microsoft certifications (e.g., MCSA, MCSE) desirable. What you'll get for this role: At Domestic & General, we offer so much more than a job - we provide opportunities, support, and benefits that make being part of D&G truly rewarding.Competitive salary Annual discretionary bonus amount depends on your performance and D&Gs. Generous pension scheme - any contributions you, D&G will match up to 7.5%. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Free D&G protection plan and employee discounts to family and friends. Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service. Life assurance - employer funded cover of 4x basic salary. Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services. Salary Finance - access to savings and borrowing through payroll. Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles. Travel Loans - interest free loans to help spread the cost of annual travel tickets. Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000. Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes. OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help. We take your wellbeing seriously with lots of support and tools.We're committed to creating an inclusive workplace where everyone feels welcome. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply.Domestic & General is an equal opportunities employer, which means we treat people fairly and welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital/family status.Please note: We have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & GeneralFor over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?
Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. 3. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP. Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). 4. Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton). Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be in the office 5 days per week. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K.
02/07/2026
Full time
Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. 3. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP. Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). 4. Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton). Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) The role is based in Central London and initially will be in the office 5 days per week. This is a 12 month FTC position. The salary for the role will be circa £70K - £75K.
Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security. Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP. Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton). Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing). The role is based in Central London and initially will be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be around £70K - £75K.
26/06/2026
Full time
Senior IT Infrastructure Officer Our Client a bank, in Central London are looking for an experienced IT Infrastructure professional who is ideally looking for their next challenge in a dynamic and regulated financial services environment. We are seeking a highly skilled Senior IT Infrastructure Officer to lead the management, security, and continuous improvement of our enterprise IT infrastructure. The Senior IT Infrastructure Officer will be playing a key role in ensuring the availability, resilience, and performance of critical systems while supporting technologies across servers, networks, cloud services, cybersecurity, and business-critical financial applications. The candidate must have strong technical expertise in Windows/Linux, VMware, Microsoft 365, networking, cybersecurity, and infrastructure management who also enjoys solving complex challenges and driving operational excellence. Must have 7 years' experience in enterprise infrastructure, ideally within banking or financial services, and be passionate about delivering secure, reliable IT services. The role will be Monday to Friday, 9:30am to 5:30pm and reporting into the Head of IT & Data. Due to the nature of the role, the individual is expected to work in our offices, 5 days per week, during their probationary period. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (eg, Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security. Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing & Branch Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP. Support enterprise file synchronization and replication solutions (eg, Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (eg, Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (eg, Paxton). Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SaaS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (eg, Tenable) SIEM tools (e.g., Splunk) Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Education Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing). The role is based in Central London and initially will be 5 days per week in the office. This is a 12 month FTC position. The salary for the role will be around £70K - £75K.