Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Penrith, Cumbria. We are recruiting for experienced and forward thinking IT Technician . This is full time, permanent and office based role. Working for very well established national company. Very interesting and varied role with a scope for progression. We are looking for an additional I.T. Technician to work at Head Office in Clifton, Penrith supporting multiple sites throughout the UK. Duties will involve: Microsoft 365 services Microsoft Active Directory / Microsoft Entra Installing hardware such as desktops, laptops, printers and tablets Mobile device management (Intune) Network infrastructure support Software support Fault finding Knowledge of MS Windows, MS Office, Active Directory, Group Policy, Networking - DHCP, DNS, TCP/IP, VLANs is essential. Experience of Virtualization would be a distinct advantage. You must be efficient and organised, with a confident and friendly nature and a keen attention to detail. Keyboard skills are essential. The role will involve a degree of travelling and therefore a full driving licence is required. If you have, or know someone who has, the right skills, knowledge, and abilities for this position and would like to know more, or be considered for this position, please apply or contact directly Tom Kurczab at Premier Recruitment Group. INDTKJOBS
10/10/2025
Full time
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Penrith, Cumbria. We are recruiting for experienced and forward thinking IT Technician . This is full time, permanent and office based role. Working for very well established national company. Very interesting and varied role with a scope for progression. We are looking for an additional I.T. Technician to work at Head Office in Clifton, Penrith supporting multiple sites throughout the UK. Duties will involve: Microsoft 365 services Microsoft Active Directory / Microsoft Entra Installing hardware such as desktops, laptops, printers and tablets Mobile device management (Intune) Network infrastructure support Software support Fault finding Knowledge of MS Windows, MS Office, Active Directory, Group Policy, Networking - DHCP, DNS, TCP/IP, VLANs is essential. Experience of Virtualization would be a distinct advantage. You must be efficient and organised, with a confident and friendly nature and a keen attention to detail. Keyboard skills are essential. The role will involve a degree of travelling and therefore a full driving licence is required. If you have, or know someone who has, the right skills, knowledge, and abilities for this position and would like to know more, or be considered for this position, please apply or contact directly Tom Kurczab at Premier Recruitment Group. INDTKJOBS
An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company. You'll bring strong communication skills as well as good troubleshooting skills. This role is fully office based and applicants should reside within the Milton Keynes area. The IT Support Technician responsibilities include: Troubleshooting and resolving hardware, software and network related issues. Providing 1st line support to end-users. Responding to helpdesk tickets via ServiceNow, email, in person and phone. Set up, configure and maintain desktop, laptops and printers. Perform hardware/software installations and upgrades. The successful IT Support Technician will bring experience in: Minimum of 1-2 years working in a 1st line helpdesk or IT support role. Windows OS and Microsoft Office applications. PC/Laptop hardware and peripherals including printers. Active Directory along with VPN and anti-virus solutions. Basic networking concepts such as IP, DNS, DHCP. Mobile devices and mobile device management tools (Intune ideal) The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.
10/10/2025
Full time
An IT Support Technician with 1-2 years 1st line Helpdesk / IT Support experience will join the dedicated Service Desk of a thriving High-Tech Engineering company. You'll bring strong communication skills as well as good troubleshooting skills. This role is fully office based and applicants should reside within the Milton Keynes area. The IT Support Technician responsibilities include: Troubleshooting and resolving hardware, software and network related issues. Providing 1st line support to end-users. Responding to helpdesk tickets via ServiceNow, email, in person and phone. Set up, configure and maintain desktop, laptops and printers. Perform hardware/software installations and upgrades. The successful IT Support Technician will bring experience in: Minimum of 1-2 years working in a 1st line helpdesk or IT support role. Windows OS and Microsoft Office applications. PC/Laptop hardware and peripherals including printers. Active Directory along with VPN and anti-virus solutions. Basic networking concepts such as IP, DNS, DHCP. Mobile devices and mobile device management tools (Intune ideal) The successful IT Support Technician will receive a competitive salary (details on application) with benefits to include Private Medical cover, Life Assurance, 25 days holiday (with trading available), retail discounts, career development and more.
Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems. This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate. Main Responsibilities: Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft 365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test solutions thoroughly to ensure complete resolution for the client. Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential). Skills Required: Experience in a busy helpdesk or technical support environment (software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft 365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous experience supporting bespoke or niche software is an advantage. Essential Requirements You are a UK citizen or eligible to work in the UK permanently. A dedicated home office setup that meets DSE compliance standards. You can demonstrate relevant experience in technical support or helpdesk roles. Why Join Us? Fully remote position, or hybrid from our Edinburgh office. Work with a close-knit, specialist team for a niche software provider. Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios. Be part of a company where your input truly matters. Remuneration commensurate with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.
10/10/2025
Full time
Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to 25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems. This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate. Main Responsibilities: Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft 365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test solutions thoroughly to ensure complete resolution for the client. Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential). Skills Required: Experience in a busy helpdesk or technical support environment (software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft 365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous experience supporting bespoke or niche software is an advantage. Essential Requirements You are a UK citizen or eligible to work in the UK permanently. A dedicated home office setup that meets DSE compliance standards. You can demonstrate relevant experience in technical support or helpdesk roles. Why Join Us? Fully remote position, or hybrid from our Edinburgh office. Work with a close-knit, specialist team for a niche software provider. Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios. Be part of a company where your input truly matters. Remuneration commensurate with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.
Your new company Financial Advisory Service Provider Your new role A Level 1 Desktop Systems Administrator is currently being sought to join the technology team in the London office. This position is fully office-based. The ideal candidate will have experience providing both remote and on-site desktop support, possess strong communication skills, and be comfortable working with executives.The role requires a proactive, punctual, and detail-oriented individual with the ability to support Windows and Mac laptops, Microsoft 365, Canon printers, and audio-visual equipment. What you'll need to succeed Strong communication and customer service skills, and have experience supporting senior stakeholders/VIP users 2+ years' experience in IT customer support, including desktop and network troubleshooting for both on-site and remote users. 1+ years' experience using ticketing systems, preferably ServiceNow. Experienced with Mobile Device Management (MDM) platforms such as Workspace ONE (preferred), Microsoft Intune, and JAMF. Preferably experience working in a Financial Services based company What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/10/2025
Contractor
Your new company Financial Advisory Service Provider Your new role A Level 1 Desktop Systems Administrator is currently being sought to join the technology team in the London office. This position is fully office-based. The ideal candidate will have experience providing both remote and on-site desktop support, possess strong communication skills, and be comfortable working with executives.The role requires a proactive, punctual, and detail-oriented individual with the ability to support Windows and Mac laptops, Microsoft 365, Canon printers, and audio-visual equipment. What you'll need to succeed Strong communication and customer service skills, and have experience supporting senior stakeholders/VIP users 2+ years' experience in IT customer support, including desktop and network troubleshooting for both on-site and remote users. 1+ years' experience using ticketing systems, preferably ServiceNow. Experienced with Mobile Device Management (MDM) platforms such as Workspace ONE (preferred), Microsoft Intune, and JAMF. Preferably experience working in a Financial Services based company What you'll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided. This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.
10/10/2025
Full time
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided. This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.
Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare, subsidised meals As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a 'cloud first' M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack technologies: Microsoft Windows 10/11. Microsoft Office applications support (Word, Excel, etc) o Windows server, AD, AAD, Exchange online, etc Experience working in a multinational environment: Challenges associated with supporting smaller remote offices with no on-site IT staff. Dealing with multi-time zone support Working with local in-country support to provide on-site service Device and user roll out: Quick and efficient delivery of end user devices, using auto-deployment wherever possible (including internationally) Efficient user provisioning processes based on RBAC principles and automation where possible. Familiar with Hybrid working patterns and how to provide BAU support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best practice Secure by design principles, including MDM for mobiles and laptops Specific infosec skills not required, but will responsible for some elements of Infosec as they relate to end users, their devices, and the service desk. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
10/10/2025
Full time
Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare, subsidised meals As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in a 'cloud first' M365 native Infrastructure Hands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice. Managing and Governing Sharepoint in an Enterprise environment General familiarity with Microsoft stack technologies: Microsoft Windows 10/11. Microsoft Office applications support (Word, Excel, etc) o Windows server, AD, AAD, Exchange online, etc Experience working in a multinational environment: Challenges associated with supporting smaller remote offices with no on-site IT staff. Dealing with multi-time zone support Working with local in-country support to provide on-site service Device and user roll out: Quick and efficient delivery of end user devices, using auto-deployment wherever possible (including internationally) Efficient user provisioning processes based on RBAC principles and automation where possible. Familiar with Hybrid working patterns and how to provide BAU support to home and remote workers. IT Service Governance Familiar with setting up, managing and administering IT Service governance, ideally aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best practice Secure by design principles, including MDM for mobiles and laptops Specific infosec skills not required, but will responsible for some elements of Infosec as they relate to end users, their devices, and the service desk. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT & Communications Support Technician Location: Exeter / South-West (Hybrid - 1 day/week onsite minimum) Salary: 26k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician . This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers and internal teams Continuously seek improvements to support services and user experience Skills Required: Strong knowledge of Microsoft 365, Windows 10/11, and basic networking Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment Solid communication skills and a self-motivated approach Organised and able to prioritise a ticket queue effectively This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
10/10/2025
Full time
IT & Communications Support Technician Location: Exeter / South-West (Hybrid - 1 day/week onsite minimum) Salary: 26k + benefits Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician . This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth. The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential. Key Responsibilities: Provide desktop and user support, resolving software/hardware issues Support and maintain Microsoft 365, Active Directory, and related systems Manage device deployment and user onboarding/offboarding Collaborate with third-party suppliers and internal teams Continuously seek improvements to support services and user experience Skills Required: Strong knowledge of Microsoft 365, Windows 10/11, and basic networking Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment Solid communication skills and a self-motivated approach Organised and able to prioritise a ticket queue effectively This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
We are recruiting for an IT Engineer on contract to work for a leading Retail organisation based in Bradford. Duties Engineer to be scheduled by GSC for Incidents and Requests for the WM Morrisons Account. This includes Hardware Break Fix supporting HP and Dell Desktops and Laptops, Software Incidents and Requests and supporting customer sites remotely. Engineer will be based onsite at the above address. The Tech Bar is covered by the Onsite BAU team, there are currently two shifts, 8:00am - 16:00pm 9:00am - 17:00pm
10/10/2025
Contractor
We are recruiting for an IT Engineer on contract to work for a leading Retail organisation based in Bradford. Duties Engineer to be scheduled by GSC for Incidents and Requests for the WM Morrisons Account. This includes Hardware Break Fix supporting HP and Dell Desktops and Laptops, Software Incidents and Requests and supporting customer sites remotely. Engineer will be based onsite at the above address. The Tech Bar is covered by the Onsite BAU team, there are currently two shifts, 8:00am - 16:00pm 9:00am - 17:00pm
Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
10/10/2025
Full time
Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
C# Engineers - All Levels - Exciting Opportunity with a Growing Tech Company Are you an experienced .NET and Azure developer looking for an opportunity to lead exciting projects in Web, Desktop, and Cloud development? Our client, a well-established software development company, is expanding its team and looking for Mid - Senior to Lead Software Engineers to drive innovation and shape the future of its technology solutions. About the Role: As a C# Software Developer, you will play a crucial role in delivering high-quality software solutions while influencing software design, architecture, and development processes. This is an opportunity to work on cutting-edge projects across cloud-based and on-premise systems. Tech Stack You'll Work With: C#, .NET Core, ASP.NET Core MVC & Web API Azure Functions, Azure Storage, Cosmos DB, Azure SQL WPF, Blazor, SignalR, Skia DevOps, CI/CD, B2B Web APIs Key Responsibilities: Lead the development of innovative software solutions. Work with high-level specifications to define and refine requirements. Shape DevOps and CI/CD processes for cloud-based systems. Collaborate with teams and stakeholders to deliver robust applications. Support products through the full lifecycle, including third-line support and customer feedback handling. What's in it for you? Competitive salary based on experience. Flexible working hours & remote working options. Medical benefits, pension scheme, life insurance & critical illness cover. A modern, supportive work environment that values learning and collaboration. Location: This role is based in South Yorkshire, with remote working options available. Interested? Please Click Apply now and be part of something great! C# Engineers - All Levels - Exciting Opportunity with a Growing Tech Company
10/10/2025
Full time
C# Engineers - All Levels - Exciting Opportunity with a Growing Tech Company Are you an experienced .NET and Azure developer looking for an opportunity to lead exciting projects in Web, Desktop, and Cloud development? Our client, a well-established software development company, is expanding its team and looking for Mid - Senior to Lead Software Engineers to drive innovation and shape the future of its technology solutions. About the Role: As a C# Software Developer, you will play a crucial role in delivering high-quality software solutions while influencing software design, architecture, and development processes. This is an opportunity to work on cutting-edge projects across cloud-based and on-premise systems. Tech Stack You'll Work With: C#, .NET Core, ASP.NET Core MVC & Web API Azure Functions, Azure Storage, Cosmos DB, Azure SQL WPF, Blazor, SignalR, Skia DevOps, CI/CD, B2B Web APIs Key Responsibilities: Lead the development of innovative software solutions. Work with high-level specifications to define and refine requirements. Shape DevOps and CI/CD processes for cloud-based systems. Collaborate with teams and stakeholders to deliver robust applications. Support products through the full lifecycle, including third-line support and customer feedback handling. What's in it for you? Competitive salary based on experience. Flexible working hours & remote working options. Medical benefits, pension scheme, life insurance & critical illness cover. A modern, supportive work environment that values learning and collaboration. Location: This role is based in South Yorkshire, with remote working options available. Interested? Please Click Apply now and be part of something great! C# Engineers - All Levels - Exciting Opportunity with a Growing Tech Company
Hays Specialist Recruitment Limited
West Bromwich, West Midlands
Your new role Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid. What you'll need to succeed Key Responsibilities: Technical Support:Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance. System Management:Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.Maintain all technical documentation relating to a customer site. Project Assistance:Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases. Service Support:Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process. Quality Service:Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff. Requirements: Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support. What you'll get in return Excellent benefits packageFlexible hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
10/10/2025
Full time
Your new role Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid. What you'll need to succeed Key Responsibilities: Technical Support:Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance. System Management:Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.Maintain all technical documentation relating to a customer site. Project Assistance:Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases. Service Support:Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process. Quality Service:Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff. Requirements: Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support. What you'll get in return Excellent benefits packageFlexible hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior IT Operations Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: • Windows OS environment • Desktop/laptop fleet management • Mobile device management • Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
10/10/2025
Full time
Senior IT Operations Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: • Windows OS environment • Desktop/laptop fleet management • Mobile device management • Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
Position: Senior ICT Consultant Location: Milton Keynes Salary: £30,000 - £35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
10/10/2025
Full time
Position: Senior ICT Consultant Location: Milton Keynes Salary: £30,000 - £35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided.This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.
10/10/2025
Full time
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various Client sites. What You'll Be Doing Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally. Collaborating with clients to understand their environments, anticipate needs, and recommend improvements. Supporting and mentoring other engineers when required, ensuring high standards across the service desk. Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment. Running, patching, and terminating cabling for new hardware installations. Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions. The right Candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required. Essential Skills & Experience: Demonstrable experience in a Service Desk or Field Engineer role Strong understanding of IT principles and Microsoft Windows Server/Desktop environments Excellent troubleshooting and diagnostic skills, both remote and on-site Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments Strong knowledge of Intune, Conditional Access, and related security frameworks Comfortable running, patching, and terminating cabling as part of new hardware installations A current and valid UK driving license (essential) The role is predominately field based, Clients are typically around Berkshire, Hampshire and Wiltshire, there will be a company car and mobile phone allowance provided.This is a great role with a fantastic Client, please send an up to date CV for an immediate response and more information on the opportunity.
TO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK: Vacancies : Northumbria Healthcare NHS Foundation Trust Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus several smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Responsibilities: To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust including installation of PC hardware, software, and peripheral devices. Investigate routine enquiries, queries from staff providing assistance and advice as required. To order, install, and configure new IT desktop equipment and mobile devices. To manage and maintain the asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To update systems as appropriate to track the lifetime of IT assets within the Trust. Desirable skills: A good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office. Good interpersonal skills. Demonstrable knowledge of desktop equipment, including: PCs, laptops, printers, tablets and phones. Good time management skills and ability to organise and prioritise workloads. Good communications skills and telephone manner for responding to calls. Good team working skills. Good level of personal motivation. Flexible approach to working hours to meet deadlines. Professional approach to working with individuals both internally and external to the organisation. Ability to respond positively to supervisor feedback. Willingness to learn and progress. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Extensive staff health and well-being programme including access to our specialist Wellbeing Hub. A range of flexible working opportunities. Generous annual leave and pension scheme. Access to lease car and home electronics scheme (qualifying criteria applies). On-site nursery places via salary sacrifice. Access to savings scheme via salary sacrifice with Northumberland Community Bank. Future prospects: Good development opportunities, permanent roles and higher banding opportunities for those that perform well during the apprenticeship and are retained. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! TO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK: Vacancies : Northumbria Healthcare NHS Foundation Trust
10/10/2025
Full time
TO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK: Vacancies : Northumbria Healthcare NHS Foundation Trust Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus several smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Responsibilities: To assist in providing support for all PC equipment, software, and mobile devices throughout the Trust including installation of PC hardware, software, and peripheral devices. Investigate routine enquiries, queries from staff providing assistance and advice as required. To order, install, and configure new IT desktop equipment and mobile devices. To manage and maintain the asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To update systems as appropriate to track the lifetime of IT assets within the Trust. Desirable skills: A good knowledge of Windows based operating systems, Microsoft Outlook and Microsoft Office. Good interpersonal skills. Demonstrable knowledge of desktop equipment, including: PCs, laptops, printers, tablets and phones. Good time management skills and ability to organise and prioritise workloads. Good communications skills and telephone manner for responding to calls. Good team working skills. Good level of personal motivation. Flexible approach to working hours to meet deadlines. Professional approach to working with individuals both internally and external to the organisation. Ability to respond positively to supervisor feedback. Willingness to learn and progress. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Extensive staff health and well-being programme including access to our specialist Wellbeing Hub. A range of flexible working opportunities. Generous annual leave and pension scheme. Access to lease car and home electronics scheme (qualifying criteria applies). On-site nursery places via salary sacrifice. Access to savings scheme via salary sacrifice with Northumberland Community Bank. Future prospects: Good development opportunities, permanent roles and higher banding opportunities for those that perform well during the apprenticeship and are retained. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! TO BE CONSIDERED FOR THIS VACANCY YOU MUST APPLY DIRECTLY VIA THIS LINK: Vacancies : Northumbria Healthcare NHS Foundation Trust
Are you an IT professional looking for your next challenge in healthcare logistics? Well, we're hiring! Movianto UK is seeking a proactive IS Support Technician to join our team in Bedford on a six-month fixed-term contract with the potential to become permanent . This is a fantastic opportunity to be part of a dynamic IT function that supports the essential operations of our healthcare logistics business. The salary is £28,234.25 pro rata per annum. About the Role As an IS Support Technician, you will play a key role in supporting Movianto's day-to-day IT operations, ensuring systems run smoothly and efficiently. You'll work both independently and collaboratively with teammates and third-party partners to resolve technical issues, support business projects, and contribute to technology rollouts across the organisation. Key Responsibilities Deliver key business projects by the end of 2025. Support the deployment of Windows 11 across all hardware. Assist in the rollout of MDM solutions onto company mobile phones and warehouse devices. Aid in the implementation of new transport handheld devices . Configure, install, and maintain computer hardware, software, networks, printers, and other IT systems. Set up and manage user accounts and profiles, ensuring seamless network access. Respond to and troubleshoot technical support calls, incident tickets, and general IT issues. Provide clear, accurate communication and feedback to internal and external customers. Log and prioritise IT issues efficiently while managing multiple open cases. Escalate unresolved problems to the relevant internal teams when necessary. Maintain accurate inventories of IT hardware and ensure all support activities align with company IT processes. What We're Looking For Good understanding of computer systems, mobile devices, and IT products. Strong troubleshooting and diagnostic skills. Familiarity with remote desktop applications and help desk software (e.g. Zendesk). Excellent communication skills, both written and verbal. Experience working within a multi-disciplinary IT team. Full UK driving licence. Desirable: Previous experience as a Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician. Certifications in Microsoft, Linux, Cisco, or similar technologies. Proactive, solution-focused approach with strong teamwork skills. Experience coordinating vendors or resources. Additional language skills (English, German, French, Spanish, Danish). Why Join Movianto? At Movianto, we're more than just a logistics company - we're a trusted partner in the healthcare supply chain. You'll be joining a supportive and forward-thinking team where collaboration, integrity, and innovation drive everything we do. We encourage authenticity and teamwork, ensuring everyone's voice is heard. You'll have the chance to make an impact, work on exciting projects, and help us deliver vital healthcare products safely and efficiently. If you're ready to take the next step in your IT career and contribute to a business that makes a difference every day, we'd love to hear from you. Apply today and be part of the Movianto journey.
10/10/2025
Full time
Are you an IT professional looking for your next challenge in healthcare logistics? Well, we're hiring! Movianto UK is seeking a proactive IS Support Technician to join our team in Bedford on a six-month fixed-term contract with the potential to become permanent . This is a fantastic opportunity to be part of a dynamic IT function that supports the essential operations of our healthcare logistics business. The salary is £28,234.25 pro rata per annum. About the Role As an IS Support Technician, you will play a key role in supporting Movianto's day-to-day IT operations, ensuring systems run smoothly and efficiently. You'll work both independently and collaboratively with teammates and third-party partners to resolve technical issues, support business projects, and contribute to technology rollouts across the organisation. Key Responsibilities Deliver key business projects by the end of 2025. Support the deployment of Windows 11 across all hardware. Assist in the rollout of MDM solutions onto company mobile phones and warehouse devices. Aid in the implementation of new transport handheld devices . Configure, install, and maintain computer hardware, software, networks, printers, and other IT systems. Set up and manage user accounts and profiles, ensuring seamless network access. Respond to and troubleshoot technical support calls, incident tickets, and general IT issues. Provide clear, accurate communication and feedback to internal and external customers. Log and prioritise IT issues efficiently while managing multiple open cases. Escalate unresolved problems to the relevant internal teams when necessary. Maintain accurate inventories of IT hardware and ensure all support activities align with company IT processes. What We're Looking For Good understanding of computer systems, mobile devices, and IT products. Strong troubleshooting and diagnostic skills. Familiarity with remote desktop applications and help desk software (e.g. Zendesk). Excellent communication skills, both written and verbal. Experience working within a multi-disciplinary IT team. Full UK driving licence. Desirable: Previous experience as a Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician. Certifications in Microsoft, Linux, Cisco, or similar technologies. Proactive, solution-focused approach with strong teamwork skills. Experience coordinating vendors or resources. Additional language skills (English, German, French, Spanish, Danish). Why Join Movianto? At Movianto, we're more than just a logistics company - we're a trusted partner in the healthcare supply chain. You'll be joining a supportive and forward-thinking team where collaboration, integrity, and innovation drive everything we do. We encourage authenticity and teamwork, ensuring everyone's voice is heard. You'll have the chance to make an impact, work on exciting projects, and help us deliver vital healthcare products safely and efficiently. If you're ready to take the next step in your IT career and contribute to a business that makes a difference every day, we'd love to hear from you. Apply today and be part of the Movianto journey.
Job Title : IT Engineer Location : Wrexham, North Wales Salary : £35,000 per annum permanent Trek Recruitment is excited to partner with a dynamic manufacturing organisation to recruit an IT Engineer . This role, based in Wrexham, North Wales. As an IT Engineer , you'll drive digital transformation, support cutting-edge IT infrastructure, and contribute to award-winning bespoke software platforms, with significant opportunities for career growth. THE ROLE As an IT Engineer , you will maintain and enhance IT systems while supporting innovative software development. Your responsibilities include: Delivering exceptional IT support and performing daily system maintenance to ensure seamless operations. Developing custom IT solutions using Laravel , PHP , Python , and C#.NET Core . Managing Active Directory , Windows Servers , Ubuntu Servers , SQL Server , MySQL , VMware , vSphere , Veeam Backups , Confluence Documentation , and Synology DSM . Supporting Microsoft Office 365 with advanced expertise in Windows 10 and Windows 11 . Working with Fortinet FortiOS , Certero , Axonius , Cisco Meraki Cloud , and common network protocols , tools, and CLIs . Handling software installation , network management , and device configuration (e.g., switches, firewalls, laptops, desktops, printer servers, and Raspberry Pi devices). Supporting local and remote users via MS Teams and managing databases with system queries. Utilising tools like GitHub , Metabase , VS Code , Jira , Azure Data Studio , SharePoint , Atlassian Suite , Confluence , and Virtual Desktop Infrastructure (VDI) . Configuring Windows Server components, including IIS , Print Server , File Server , and Terminal Services . Working with Terminal CLI , SSH , Label Printers , and ZPL . Creating BI reports and exploring AI innovations for advanced system solutions. What You'll Need to Succeed To excel as an IT Engineer , you should have: Strong knowledge of IT security principles and a passion for mitigating threats and attack vectors. Experience with FIA frameworks , IT documentation control , and innovative system solutions. Proficiency in SSH , GitHub , Metabase , VS Code , and related development tools. Familiarity with Atlassian products (Jira, Confluence), Meraki Cloud , Visual Studio Code , Azure Data Studio , and SharePoint . Skills in database management , BI reporting , and virtual desktop infrastructure . Knowledge of Internet Information Services (IIS) , Terminal CLI , label printers , and ZPL . A minimum HNC/HND or Degree in IT/Software Development with 1-2 years of experience in an IT programming or support role Location : Wrexham, North Wales, with accessibility for candidates from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England. Hybrid working options may be available. Benefits Package Join a forward-thinking team with a competitive benefits package, a package that includes company enhanced pension, healthcare and a rather great subsidised canteen.
10/10/2025
Full time
Job Title : IT Engineer Location : Wrexham, North Wales Salary : £35,000 per annum permanent Trek Recruitment is excited to partner with a dynamic manufacturing organisation to recruit an IT Engineer . This role, based in Wrexham, North Wales. As an IT Engineer , you'll drive digital transformation, support cutting-edge IT infrastructure, and contribute to award-winning bespoke software platforms, with significant opportunities for career growth. THE ROLE As an IT Engineer , you will maintain and enhance IT systems while supporting innovative software development. Your responsibilities include: Delivering exceptional IT support and performing daily system maintenance to ensure seamless operations. Developing custom IT solutions using Laravel , PHP , Python , and C#.NET Core . Managing Active Directory , Windows Servers , Ubuntu Servers , SQL Server , MySQL , VMware , vSphere , Veeam Backups , Confluence Documentation , and Synology DSM . Supporting Microsoft Office 365 with advanced expertise in Windows 10 and Windows 11 . Working with Fortinet FortiOS , Certero , Axonius , Cisco Meraki Cloud , and common network protocols , tools, and CLIs . Handling software installation , network management , and device configuration (e.g., switches, firewalls, laptops, desktops, printer servers, and Raspberry Pi devices). Supporting local and remote users via MS Teams and managing databases with system queries. Utilising tools like GitHub , Metabase , VS Code , Jira , Azure Data Studio , SharePoint , Atlassian Suite , Confluence , and Virtual Desktop Infrastructure (VDI) . Configuring Windows Server components, including IIS , Print Server , File Server , and Terminal Services . Working with Terminal CLI , SSH , Label Printers , and ZPL . Creating BI reports and exploring AI innovations for advanced system solutions. What You'll Need to Succeed To excel as an IT Engineer , you should have: Strong knowledge of IT security principles and a passion for mitigating threats and attack vectors. Experience with FIA frameworks , IT documentation control , and innovative system solutions. Proficiency in SSH , GitHub , Metabase , VS Code , and related development tools. Familiarity with Atlassian products (Jira, Confluence), Meraki Cloud , Visual Studio Code , Azure Data Studio , and SharePoint . Skills in database management , BI reporting , and virtual desktop infrastructure . Knowledge of Internet Information Services (IIS) , Terminal CLI , label printers , and ZPL . A minimum HNC/HND or Degree in IT/Software Development with 1-2 years of experience in an IT programming or support role Location : Wrexham, North Wales, with accessibility for candidates from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England. Hybrid working options may be available. Benefits Package Join a forward-thinking team with a competitive benefits package, a package that includes company enhanced pension, healthcare and a rather great subsidised canteen.
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