Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Role: IT Network & Cyber Security Manager
Location: Ashton-under-Lyne
Salary: £56,411 - £61,158 per annum
Benefits: Car Allowance, Pension, Occupational Sick Pay, BHSF Health Membership
About the Role:
We are seeking an experienced and motivated IT Network & Cyber Security Manager, who will take a proactive approach to safeguarding information assets, managing risks, leading incident response, and driving continual improvement of the Group’s cyber security and network posture.
You will collaborate with internal stakeholders, executive leaders, and third-party suppliers to deliver secure, scalable, and compliant technology services.
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.
The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why Join Jigsaw?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If this sounds like the perfect job for you then don’t hesitate to apply now!
08/12/2025
Full time
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
Role: IT Network & Cyber Security Manager
Location: Ashton-under-Lyne
Salary: £56,411 - £61,158 per annum
Benefits: Car Allowance, Pension, Occupational Sick Pay, BHSF Health Membership
About the Role:
We are seeking an experienced and motivated IT Network & Cyber Security Manager, who will take a proactive approach to safeguarding information assets, managing risks, leading incident response, and driving continual improvement of the Group’s cyber security and network posture.
You will collaborate with internal stakeholders, executive leaders, and third-party suppliers to deliver secure, scalable, and compliant technology services.
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.
The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
Why Join Jigsaw?
Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).
We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.
As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.
If this sounds like the perfect job for you then don’t hesitate to apply now!
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.We are a registered charity employing over 100 career staff and 300 student staff, with an annual turnover of more than £12m, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
Job description
Do you have experience leading the delivery of IT & digital projects? Do you have experience managing a team? If so, we want to hear from you.
The IT & Digital Manager is responsible for ensuring the effective operational delivery and continuous improvement of IT and digital services at Students' Union UCL. The role is responsible for the management of the IT & Digital team, supervising and supporting their day-to-day work and professional development. Reporting to the Head of IT & Digital, the role will work with them and stakeholders across the organisation to collaboratively design, plan and implement innovative solutions that enhance operational efficiency and elevate user experience. They will ensure high levels of quality and customer satisfaction, enabling the Union to deliver more for our members through secure, stable and effective IT and digital tools.
Please view the Job Pack below for more details on our organisation and the role, including the full job description and person specification.
How to Apply
Please apply directly through our website using the apply button.
Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying.
Please note, unfortunately Students’ Union UCL are not in the position to sponsor any work visas at this time.
26/02/2025
Full time
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.We are a registered charity employing over 100 career staff and 300 student staff, with an annual turnover of more than £12m, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
Job description
Do you have experience leading the delivery of IT & digital projects? Do you have experience managing a team? If so, we want to hear from you.
The IT & Digital Manager is responsible for ensuring the effective operational delivery and continuous improvement of IT and digital services at Students' Union UCL. The role is responsible for the management of the IT & Digital team, supervising and supporting their day-to-day work and professional development. Reporting to the Head of IT & Digital, the role will work with them and stakeholders across the organisation to collaboratively design, plan and implement innovative solutions that enhance operational efficiency and elevate user experience. They will ensure high levels of quality and customer satisfaction, enabling the Union to deliver more for our members through secure, stable and effective IT and digital tools.
Please view the Job Pack below for more details on our organisation and the role, including the full job description and person specification.
How to Apply
Please apply directly through our website using the apply button.
Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying.
Please note, unfortunately Students’ Union UCL are not in the position to sponsor any work visas at this time.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Role: Systems Engineer Location: Portsmouth(Predominantly onsite with occasional remote working ) Duration: 6 months Inside IR35 : Umbrella The Role As a System Engineer, you will have an exciting opportunity to make a tangible difference to the UK's Armed Forces, you will be part of the Synthetic Test Environments and Analysis Tools Service (STEATS) team that operate within Naval Combat Systems Integration Support Service (NCSISS) to develop and provide the network and software environments necessary for the delivery of the project. Day-to-day, as a member of the STEATS team, you will operate within a team of system and software engineers in support of delivering the NCSISS contract. You will be required to conduct activities as directed by the STEATS Project Manager, working in partnership with the STEATS Technical Lead to ensure a consistent approach to the design, delivery and support of our products and services in accordance with a through life management plan. Your responsibilities will include: Executing key systems engineering activities on significant projects Communicates with and keeps informed the STEATS Technical Lead and STEATS Team Project Manager Delivering work and reporting on progress to project leads and customers Reporting to the STEATS Tools and STE Capability Leads to support them in delivering tactical data analysis tools and real-time combat system equipment simulators and stimulators Essential experience of the System Engineer: Knowledge of distributed simulation technologies and standards including DIS, HLA and DDS System engineering principles and lifecycles including requirements, design and testing Computer technology including virtual machines, shared computing environments and servers Software development methods, processes and scripting (Lua, PowerShell) Computer network architectures, protocols and analysis including client/server, TCP/IP, UDP, vLANs, NTP and Wireshark Essential qualifications for the System Engineer: Degree level expertise encompassing systems engineering, computer science, physics or similar technical discipline with post degree experience (or equivalent) Full professional membership of a relevant body or similar accreditation We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Portsmouth site. Hybrid working patterns are available. Travel to other QinetiQ and customer sites will be expected. JBRP1_UKTJ
12/12/2025
Full time
Role: Systems Engineer Location: Portsmouth(Predominantly onsite with occasional remote working ) Duration: 6 months Inside IR35 : Umbrella The Role As a System Engineer, you will have an exciting opportunity to make a tangible difference to the UK's Armed Forces, you will be part of the Synthetic Test Environments and Analysis Tools Service (STEATS) team that operate within Naval Combat Systems Integration Support Service (NCSISS) to develop and provide the network and software environments necessary for the delivery of the project. Day-to-day, as a member of the STEATS team, you will operate within a team of system and software engineers in support of delivering the NCSISS contract. You will be required to conduct activities as directed by the STEATS Project Manager, working in partnership with the STEATS Technical Lead to ensure a consistent approach to the design, delivery and support of our products and services in accordance with a through life management plan. Your responsibilities will include: Executing key systems engineering activities on significant projects Communicates with and keeps informed the STEATS Technical Lead and STEATS Team Project Manager Delivering work and reporting on progress to project leads and customers Reporting to the STEATS Tools and STE Capability Leads to support them in delivering tactical data analysis tools and real-time combat system equipment simulators and stimulators Essential experience of the System Engineer: Knowledge of distributed simulation technologies and standards including DIS, HLA and DDS System engineering principles and lifecycles including requirements, design and testing Computer technology including virtual machines, shared computing environments and servers Software development methods, processes and scripting (Lua, PowerShell) Computer network architectures, protocols and analysis including client/server, TCP/IP, UDP, vLANs, NTP and Wireshark Essential qualifications for the System Engineer: Degree level expertise encompassing systems engineering, computer science, physics or similar technical discipline with post degree experience (or equivalent) Full professional membership of a relevant body or similar accreditation We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Portsmouth site. Hybrid working patterns are available. Travel to other QinetiQ and customer sites will be expected. JBRP1_UKTJ
Role: Systems Engineer Location: Portsmouth(Predominantly onsite with occasional remote working ) Duration: 6 months Inside IR35 : Umbrella The Role As a System Engineer, you will have an exciting opportunity to make a tangible difference to the UK's Armed Forces, you will be part of the Synthetic Test Environments and Analysis Tools Service (STEATS) team that operate within Naval Combat Systems Integration Support Service (NCSISS) to develop and provide the network and software environments necessary for the delivery of the project. Day-to-day, as a member of the STEATS team, you will operate within a team of system and software engineers in support of delivering the NCSISS contract. You will be required to conduct activities as directed by the STEATS Project Manager, working in partnership with the STEATS Technical Lead to ensure a consistent approach to the design, delivery and support of our products and services in accordance with a through life management plan. Your responsibilities will include: Executing key systems engineering activities on significant projects Communicates with and keeps informed the STEATS Technical Lead and STEATS Team Project Manager Delivering work and reporting on progress to project leads and customers Reporting to the STEATS Tools and STE Capability Leads to support them in delivering tactical data analysis tools and real-time combat system equipment simulators and stimulators Essential experience of the System Engineer: Knowledge of distributed simulation technologies and standards including DIS, HLA and DDS System engineering principles and lifecycles including requirements, design and testing Computer technology including virtual machines, shared computing environments and servers Software development methods, processes and scripting (Lua, PowerShell) Computer network architectures, protocols and analysis including client/server, TCP/IP, UDP, vLANs, NTP and Wireshark Essential qualifications for the System Engineer: Degree level expertise encompassing systems engineering, computer science, physics or similar technical discipline with post degree experience (or equivalent) Full professional membership of a relevant body or similar accreditation We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Portsmouth site. Hybrid working patterns are available. Travel to other QinetiQ and customer sites will be expected. JBRP1_UKTJ
12/12/2025
Full time
Role: Systems Engineer Location: Portsmouth(Predominantly onsite with occasional remote working ) Duration: 6 months Inside IR35 : Umbrella The Role As a System Engineer, you will have an exciting opportunity to make a tangible difference to the UK's Armed Forces, you will be part of the Synthetic Test Environments and Analysis Tools Service (STEATS) team that operate within Naval Combat Systems Integration Support Service (NCSISS) to develop and provide the network and software environments necessary for the delivery of the project. Day-to-day, as a member of the STEATS team, you will operate within a team of system and software engineers in support of delivering the NCSISS contract. You will be required to conduct activities as directed by the STEATS Project Manager, working in partnership with the STEATS Technical Lead to ensure a consistent approach to the design, delivery and support of our products and services in accordance with a through life management plan. Your responsibilities will include: Executing key systems engineering activities on significant projects Communicates with and keeps informed the STEATS Technical Lead and STEATS Team Project Manager Delivering work and reporting on progress to project leads and customers Reporting to the STEATS Tools and STE Capability Leads to support them in delivering tactical data analysis tools and real-time combat system equipment simulators and stimulators Essential experience of the System Engineer: Knowledge of distributed simulation technologies and standards including DIS, HLA and DDS System engineering principles and lifecycles including requirements, design and testing Computer technology including virtual machines, shared computing environments and servers Software development methods, processes and scripting (Lua, PowerShell) Computer network architectures, protocols and analysis including client/server, TCP/IP, UDP, vLANs, NTP and Wireshark Essential qualifications for the System Engineer: Degree level expertise encompassing systems engineering, computer science, physics or similar technical discipline with post degree experience (or equivalent) Full professional membership of a relevant body or similar accreditation We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week based at our Portsmouth site. Hybrid working patterns are available. Travel to other QinetiQ and customer sites will be expected. JBRP1_UKTJ
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
12/12/2025
Full time
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
Based at: Waltham Abbey, EN9 1AS Reports to: Integrated Services Managers Full time Office based Monday to Friday 9am to 5.30pm £28,000 per annum, plus company benefits and annual team bonus . The Integrated Services Executive role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes. Successful candidates will possess strong administrative and organizational skills, with the ability to handle a range of tasks from composing professional emails to effectively communicating with employees, managers, and customers. In addition, the Integrated Services Executive will play a key role in resolving issues that arise throughout the process and ensuring that all teams involved meet and maintain Service Level Agreements, ensuring smooth and timely execution of tasks and client satisfaction. Responsibilities: Manage and navigate multiple databases and systems, including client-specific systems. Build and maintain strong, long-term relationships with customers through proactive communication and dependable service. To coordinate with clients to forecast demand and confirm orders in a timely and accurate manner. Prepare and manage outbound shipments from initiation through to delivery, ensuring all customer requirements and timelines are met as well as monitoring all shipments in transit, proactively addressing delays or issues and keeping customers informed throughout the process. Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory. To support cross functional activities to drive solutions across departments. Regularly update and maintain high-quality data in activity reports (Excel) and generate various weekly and monthly reports. Respond to customer support inquiries via phone and communicate with customers effectively. Collaborate with the client s team to provide them with up-to-date information and support. Maintain and prepare status reports and revise process handbooks as needed. Administrator Skills: Great communication skills both written and verbal Due diligence and attention to detail Good conflict management Prioritisation and problem-solving skills Proactive decision-making Education, Experience, and Licensing Requirements: Previous experience in a Customer Care role is essential. Proficient levels of Excel, Word, and Outlook skills are required. Prior experience in an administrative role is preferred.
11/12/2025
Full time
Based at: Waltham Abbey, EN9 1AS Reports to: Integrated Services Managers Full time Office based Monday to Friday 9am to 5.30pm £28,000 per annum, plus company benefits and annual team bonus . The Integrated Services Executive role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes. Successful candidates will possess strong administrative and organizational skills, with the ability to handle a range of tasks from composing professional emails to effectively communicating with employees, managers, and customers. In addition, the Integrated Services Executive will play a key role in resolving issues that arise throughout the process and ensuring that all teams involved meet and maintain Service Level Agreements, ensuring smooth and timely execution of tasks and client satisfaction. Responsibilities: Manage and navigate multiple databases and systems, including client-specific systems. Build and maintain strong, long-term relationships with customers through proactive communication and dependable service. To coordinate with clients to forecast demand and confirm orders in a timely and accurate manner. Prepare and manage outbound shipments from initiation through to delivery, ensuring all customer requirements and timelines are met as well as monitoring all shipments in transit, proactively addressing delays or issues and keeping customers informed throughout the process. Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory. To support cross functional activities to drive solutions across departments. Regularly update and maintain high-quality data in activity reports (Excel) and generate various weekly and monthly reports. Respond to customer support inquiries via phone and communicate with customers effectively. Collaborate with the client s team to provide them with up-to-date information and support. Maintain and prepare status reports and revise process handbooks as needed. Administrator Skills: Great communication skills both written and verbal Due diligence and attention to detail Good conflict management Prioritisation and problem-solving skills Proactive decision-making Education, Experience, and Licensing Requirements: Previous experience in a Customer Care role is essential. Proficient levels of Excel, Word, and Outlook skills are required. Prior experience in an administrative role is preferred.
My client are in need of a contract IT Project Manager for an initial 6 month contract to come on-site 2 days per week in Exeter. So you will have to live within a commutable distance of Exeter to be considered. We are looking for an IT Project Manager who has experience with technical delivery and Utilities sector experience. The role is inside IR35 and you would be paid PAYE through us here at Opus. Skills required: - IT system implementation - IT Change & Transformation projects - Utilities sector experience is a plus
11/12/2025
Contractor
My client are in need of a contract IT Project Manager for an initial 6 month contract to come on-site 2 days per week in Exeter. So you will have to live within a commutable distance of Exeter to be considered. We are looking for an IT Project Manager who has experience with technical delivery and Utilities sector experience. The role is inside IR35 and you would be paid PAYE through us here at Opus. Skills required: - IT system implementation - IT Change & Transformation projects - Utilities sector experience is a plus
Project Manager (Revenue Assurance) North West/Hybrid Up to 55,000 plus bonus and wider benefits. This role is perfect for a confident, no-nonsense Project Manager, who to put it bluntly Gets things done! With a plethora of complex projects and programmes happening across this business, I'm looking for multiple Project Managers to join them at an extremely busy, challenging yet exciting time for them as an organisation. You'll join this award-winning business and work on-site a couple of days a week, with their enterprise-scale customer helping them deliver a number of high-impact projects and programmes across the entire business focused around Revenue Assurance projects where you will work to assure that the company correctly bills, collects, and protects all the revenue it is entitled to etc alongside exploring where revenue can be maximised. It's a fast-paced environment and one where requirements can change at a moments notice So it's important that this is the type of environment that you thrive in! If you're a results-driven PM who works well under pressure and brings structure, clarity, and momentum to challenging delivery environments Look no further! Salary up to 55,000 plus bonus and substantial benefits. Send your CV NOW to laura. removed) or call me anytime on (phone number removed) and ill tell you all about it. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
11/12/2025
Full time
Project Manager (Revenue Assurance) North West/Hybrid Up to 55,000 plus bonus and wider benefits. This role is perfect for a confident, no-nonsense Project Manager, who to put it bluntly Gets things done! With a plethora of complex projects and programmes happening across this business, I'm looking for multiple Project Managers to join them at an extremely busy, challenging yet exciting time for them as an organisation. You'll join this award-winning business and work on-site a couple of days a week, with their enterprise-scale customer helping them deliver a number of high-impact projects and programmes across the entire business focused around Revenue Assurance projects where you will work to assure that the company correctly bills, collects, and protects all the revenue it is entitled to etc alongside exploring where revenue can be maximised. It's a fast-paced environment and one where requirements can change at a moments notice So it's important that this is the type of environment that you thrive in! If you're a results-driven PM who works well under pressure and brings structure, clarity, and momentum to challenging delivery environments Look no further! Salary up to 55,000 plus bonus and substantial benefits. Send your CV NOW to laura. removed) or call me anytime on (phone number removed) and ill tell you all about it. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Project Manager (Utilities background) North West/Hybrid Up to 55,000 plus bonus and wider benefits. This role is perfect for a confident, no-nonsense Project Manager, who to put it bluntly Gets things done! With a plethora of complex projects and programmes happening across this business, I'm looking for multiple Project Managers to join them at an extremely busy, challenging yet exciting time for them as an organisation. You'll join this award-winning business and work on-site a couple of days a week, with their enterprise-scale customer helping them deliver a number of high-impact projects and programmes across the entire business focused around Revenue Assurance projects where you will work to assure that the company correctly bills, collects, and protects all the revenue it is entitled to etc alongside exploring where revenue can be maximised It's a fast-paced environment and one where requirements can change at a moments notice So it's important that this is the type of environment that you thrive in! If you're a results-driven PM who works well under pressure and brings structure, clarity, and momentum to challenging delivery environments Look no further! Salary up to 55,000 plus bonus and substantial benefits. Send your CV NOW to laura. removed) or call me anytime on (phone number removed) and ill tell you all about it. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
11/12/2025
Full time
Project Manager (Utilities background) North West/Hybrid Up to 55,000 plus bonus and wider benefits. This role is perfect for a confident, no-nonsense Project Manager, who to put it bluntly Gets things done! With a plethora of complex projects and programmes happening across this business, I'm looking for multiple Project Managers to join them at an extremely busy, challenging yet exciting time for them as an organisation. You'll join this award-winning business and work on-site a couple of days a week, with their enterprise-scale customer helping them deliver a number of high-impact projects and programmes across the entire business focused around Revenue Assurance projects where you will work to assure that the company correctly bills, collects, and protects all the revenue it is entitled to etc alongside exploring where revenue can be maximised It's a fast-paced environment and one where requirements can change at a moments notice So it's important that this is the type of environment that you thrive in! If you're a results-driven PM who works well under pressure and brings structure, clarity, and momentum to challenging delivery environments Look no further! Salary up to 55,000 plus bonus and substantial benefits. Send your CV NOW to laura. removed) or call me anytime on (phone number removed) and ill tell you all about it. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Overview We are looking for talented Project Managers, ideally with experience in the Cards & Payments domain, to join us at Expleo. This client-facing role will lead projects collaborating with our clients across a wide range of IT deliveries. The successful candidate will be able to work independently and communicate effectively with stakeholders, as well as internal and external teams. You will be expected to be on-client site in Basildon 4 - 5 days per week or as the programme requires. Expleo works across multiple clients and industries, so there is an expectation that you will contribute to the continued growth of the Practice as time allows. Responsibilities Building a strong understanding of end-to-end Cards domain & Functionalities within (eg. Collections, Payments, Interest Calculation, Instalments), user journeys & processes, their supporting technologies. Planning: Build and maintain detailed project plans, ensuring alignment with overall programme objectives RAID Management: Identify, manage, and mitigate Risks, Assumptions, Issues, and Dependencies Finance Management: Monitor project budgets, ensuring cost-effective delivery. Reporting: Provide regular status updates to stakeholders, highlighting progress, risks, and issues. Quality Management: Ensure all deliverables meet the required quality standards. Qualifications Desirable Certifications: MAPM, Scrum Master, PMP, Prince2 Essential skills Good understanding of card payment processes, including transaction lifecycle, authorisation, clearing, and settlement Strong understanding of the systems development lifecycle The ability to understand and lead the construction of system & data integrations Excellent client-facing skills Strong understanding of Waterfall methodologies Strong understanding of Agile (Kanban & Scrum) Experience of working with Programme and Project managers in large deployments People management skills - the ability to lead and focus teams in complex projects Strong self-management - continuous performance is both an objective and a mind-set Desire to continue to build IT domain knowledge- tools, applications, platforms Desire to embrace and work withing new industries Microsoft Project Strong communication skills in English are essential for effectively interacting with clients Experience Experience of leading large scale projects, ideally within the Cards & Payments industry (specialising in one of more - systems development, infrastructure projects, data projects) involving business process and change, organisation change, and multiple large-scale technology components Experience leading Waterfall & Agile Scrum projects Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
11/12/2025
Full time
Overview We are looking for talented Project Managers, ideally with experience in the Cards & Payments domain, to join us at Expleo. This client-facing role will lead projects collaborating with our clients across a wide range of IT deliveries. The successful candidate will be able to work independently and communicate effectively with stakeholders, as well as internal and external teams. You will be expected to be on-client site in Basildon 4 - 5 days per week or as the programme requires. Expleo works across multiple clients and industries, so there is an expectation that you will contribute to the continued growth of the Practice as time allows. Responsibilities Building a strong understanding of end-to-end Cards domain & Functionalities within (eg. Collections, Payments, Interest Calculation, Instalments), user journeys & processes, their supporting technologies. Planning: Build and maintain detailed project plans, ensuring alignment with overall programme objectives RAID Management: Identify, manage, and mitigate Risks, Assumptions, Issues, and Dependencies Finance Management: Monitor project budgets, ensuring cost-effective delivery. Reporting: Provide regular status updates to stakeholders, highlighting progress, risks, and issues. Quality Management: Ensure all deliverables meet the required quality standards. Qualifications Desirable Certifications: MAPM, Scrum Master, PMP, Prince2 Essential skills Good understanding of card payment processes, including transaction lifecycle, authorisation, clearing, and settlement Strong understanding of the systems development lifecycle The ability to understand and lead the construction of system & data integrations Excellent client-facing skills Strong understanding of Waterfall methodologies Strong understanding of Agile (Kanban & Scrum) Experience of working with Programme and Project managers in large deployments People management skills - the ability to lead and focus teams in complex projects Strong self-management - continuous performance is both an objective and a mind-set Desire to continue to build IT domain knowledge- tools, applications, platforms Desire to embrace and work withing new industries Microsoft Project Strong communication skills in English are essential for effectively interacting with clients Experience Experience of leading large scale projects, ideally within the Cards & Payments industry (specialising in one of more - systems development, infrastructure projects, data projects) involving business process and change, organisation change, and multiple large-scale technology components Experience leading Waterfall & Agile Scrum projects Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
Programme Manager - SAP SuccessFactors 12+ Month Contract - Outside IR35 - Remote - Must be UK based Role Overview The Programme Manager will lead the end-to-end delivery of a multi-module SAP SuccessFactors implementation, ensuring successful deployment of Recruiting, Onboarding, Employee Central, and Payroll (ECP). The role provides strategic oversight, planning, governance, and leadership of project teams and delivery partners. Key Responsibilities Own full programme delivery of SAP SuccessFactors from initiation to go-live and stabilisation Develop and manage programme plans, RAID logs, status reporting, budgets, and governance processes Lead internal HR, IT, Payroll teams and external delivery partners Ensure alignment across workstreams (Recruiting, Onboarding, EC, Payroll, Integrations, Data, Change) Manage vendor relationships with SAP and implementation partners Oversee data migration strategy, testing cycles, cutover planning, and change management Coordinate UAT, training, and business readiness across multiple sites Ensure programme risks are managed and escalated proactively Track delivery milestones and ensure quality and timelines are met Provide leadership communication to executives and steering committees Required Skills & Experience Senior level Programme Management experience Proven track record delivering SAP SuccessFactors implementations (multi-module essential) Strong understanding of HR systems, payroll, and organisational change Experience working in complex environments (logistics/supply chain beneficial) Excellent stakeholder management at all levels, including C-suite Strong governance, planning, and delivery discipline Comfortable managing remote, multi-vendor teams Logistics sector experience preferred Contract Details Status: Outside IR35 Location: Fully Remote but must be UK based Duration: 12+ months
11/12/2025
Contractor
Programme Manager - SAP SuccessFactors 12+ Month Contract - Outside IR35 - Remote - Must be UK based Role Overview The Programme Manager will lead the end-to-end delivery of a multi-module SAP SuccessFactors implementation, ensuring successful deployment of Recruiting, Onboarding, Employee Central, and Payroll (ECP). The role provides strategic oversight, planning, governance, and leadership of project teams and delivery partners. Key Responsibilities Own full programme delivery of SAP SuccessFactors from initiation to go-live and stabilisation Develop and manage programme plans, RAID logs, status reporting, budgets, and governance processes Lead internal HR, IT, Payroll teams and external delivery partners Ensure alignment across workstreams (Recruiting, Onboarding, EC, Payroll, Integrations, Data, Change) Manage vendor relationships with SAP and implementation partners Oversee data migration strategy, testing cycles, cutover planning, and change management Coordinate UAT, training, and business readiness across multiple sites Ensure programme risks are managed and escalated proactively Track delivery milestones and ensure quality and timelines are met Provide leadership communication to executives and steering committees Required Skills & Experience Senior level Programme Management experience Proven track record delivering SAP SuccessFactors implementations (multi-module essential) Strong understanding of HR systems, payroll, and organisational change Experience working in complex environments (logistics/supply chain beneficial) Excellent stakeholder management at all levels, including C-suite Strong governance, planning, and delivery discipline Comfortable managing remote, multi-vendor teams Logistics sector experience preferred Contract Details Status: Outside IR35 Location: Fully Remote but must be UK based Duration: 12+ months
Our client is seeking a highly organised, motivated, and dedicated individual to drive their IT PMO function forward, with a focus on transformation and change. As the PMO Analyst, you will play an integral role in providing governance, assurance, financial controls, and reporting for the IT Programme. This programme is aimed at transforming how the business operates. Your Responsibilities: In this role, you will work proactively with the IT Programme Management Office (PMO) to maintain and champion governance frameworks for a portfolio of work. Reporting directly to the IT PMO Manager, you will collaborate with the programme delivery team to ensure effective assurance, reporting, and understanding of overarching financials, risks, issues, and dependencies. You will also provide guidance on governance and best practises for the delivery teams. Your dream job? Read on Your Daily Tasks: - Advocate for best practises to ensure adherence to change management policy standards for the assigned programme. - Communicate effectively with stakeholders, including the IT PMO Manager, Project Managers, and Head of IT Programmes, regarding the delivery status of the assigned programme. - Report and challenge overall programme progress proactively, clearly articulating and/or escalating risks and issues and ensuring appropriate actions are taken with sufficient levels of control in place. - Facilitate IT governance and assurance boards by building packs and actively managing accurate actions/decisions to closure. - Review and obtain sign-off from key stakeholders on project deliverables/artefacts in accordance with the methodology. - Ensure the Project Manager maintains a detailed project plan and documents dependencies, where applicable. - Actively manage all risks, issues, actions, and dependencies of Projects and Programmes. - Collate, version control, and store all mandatory artefacts appropriately. - Produce accurate, high-quality reports/packs/presentations for the Programme within the required timescales. Qualifications and Skills: - Exposure to IT PMO and/or Projects delivery - Power BI skills - Analytical skills - Financial control and understanding - Strong communication skills - Strong presentation skills - Ability to tailor information to different audiences - Experience with RAID management - Positive stakeholder engagement experience - Experience with reporting to deadlines and established standards - Problem-solving, decision-making, sound judgement, assertiveness - Ability to work autonomously and with direction - Knowledge of MS Office (Excel, Word, PowerPoint) - Experience with industry project toolsets
11/12/2025
Contractor
Our client is seeking a highly organised, motivated, and dedicated individual to drive their IT PMO function forward, with a focus on transformation and change. As the PMO Analyst, you will play an integral role in providing governance, assurance, financial controls, and reporting for the IT Programme. This programme is aimed at transforming how the business operates. Your Responsibilities: In this role, you will work proactively with the IT Programme Management Office (PMO) to maintain and champion governance frameworks for a portfolio of work. Reporting directly to the IT PMO Manager, you will collaborate with the programme delivery team to ensure effective assurance, reporting, and understanding of overarching financials, risks, issues, and dependencies. You will also provide guidance on governance and best practises for the delivery teams. Your dream job? Read on Your Daily Tasks: - Advocate for best practises to ensure adherence to change management policy standards for the assigned programme. - Communicate effectively with stakeholders, including the IT PMO Manager, Project Managers, and Head of IT Programmes, regarding the delivery status of the assigned programme. - Report and challenge overall programme progress proactively, clearly articulating and/or escalating risks and issues and ensuring appropriate actions are taken with sufficient levels of control in place. - Facilitate IT governance and assurance boards by building packs and actively managing accurate actions/decisions to closure. - Review and obtain sign-off from key stakeholders on project deliverables/artefacts in accordance with the methodology. - Ensure the Project Manager maintains a detailed project plan and documents dependencies, where applicable. - Actively manage all risks, issues, actions, and dependencies of Projects and Programmes. - Collate, version control, and store all mandatory artefacts appropriately. - Produce accurate, high-quality reports/packs/presentations for the Programme within the required timescales. Qualifications and Skills: - Exposure to IT PMO and/or Projects delivery - Power BI skills - Analytical skills - Financial control and understanding - Strong communication skills - Strong presentation skills - Ability to tailor information to different audiences - Experience with RAID management - Positive stakeholder engagement experience - Experience with reporting to deadlines and established standards - Problem-solving, decision-making, sound judgement, assertiveness - Ability to work autonomously and with direction - Knowledge of MS Office (Excel, Word, PowerPoint) - Experience with industry project toolsets
Business Analyst - SaaS, Travel Tech Hybrid - Ellesmere Port - 1 day a week in office Permanent 40,000 - 45,000 + Benefits Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business? Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers and architects to build business cases Assess test failures to determine business impact and necessary changes What we're looking for: Strong background in business analysis with a technical edge Experience in SaaS or travel-related sectors preferred Familiarity with Agile and software delivery methodologies Analytical mindset, strong communicator, problem-solver Able to thrive in a fast-paced, agile environment What's in it for you: 33 days holiday including bank holidays Hybrid working and flexible hours 5% matched pension Internal training academy Modern offices with onsite gym and bar Supportive team with a big focus on continuous learning This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you. Click apply now to be considered.
11/12/2025
Full time
Business Analyst - SaaS, Travel Tech Hybrid - Ellesmere Port - 1 day a week in office Permanent 40,000 - 45,000 + Benefits Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business? Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry. As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast-paced, ever-evolving sector. What you'll be doing: Work closely with product and development teams to define user stories and business requirements Conduct stakeholder interviews, workshops, and document analysis Model business processes and perform gap analysis Collaborate with project managers and architects to build business cases Assess test failures to determine business impact and necessary changes What we're looking for: Strong background in business analysis with a technical edge Experience in SaaS or travel-related sectors preferred Familiarity with Agile and software delivery methodologies Analytical mindset, strong communicator, problem-solver Able to thrive in a fast-paced, agile environment What's in it for you: 33 days holiday including bank holidays Hybrid working and flexible hours 5% matched pension Internal training academy Modern offices with onsite gym and bar Supportive team with a big focus on continuous learning This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you. Click apply now to be considered.
Delivery Manager - NHS Projects Salary: Up-to 80,000 Location: Primarily remote with occasional travel to client sites Start Date: ASAP Employment Type: Permanent Interview Process: 2x Stages NHS Experience essential, ideally within a consultancy environment About the Role We are looking for an experienced Delivery Manager to lead the end to end delivery of digital and transformation initiatives across NHS settings. The ideal candidate will bring a strong understanding of NHS environments, proven delivery capability, and ideally consultancy experience where they've worked across multiple clients or programmes. You'll ensure projects run smoothly, teams stay aligned, risks are managed early, and delivery outcomes meet clinical, operational and technical expectations. This is a hands on delivery role requiring someone who is structured, collaborative, and excellent at stakeholder management. Key Responsibilities Project and Programme Delivery Lead the planning, execution and delivery of digital, IT or transformation projects within NHS organisations. Maintain delivery roadmaps, timelines and RAID logs. Remove blockers and ensure momentum across multidisciplinary teams. Ensure delivery outputs align with strategic objectives and end user needs. Stakeholder and Client Engagement Build strong relationships with senior NHS stakeholders including clinical, operational and digital leads. Facilitate workshops, stand ups and progress meetings. Set clear expectations and provide transparent reporting on delivery progress. Governance and Risk Management Implement and manage governance frameworks suited to NHS environments. Monitor delivery health and address risks, issues and dependencies proactively. Ensure compliance with NHS standards, IG requirements and quality expectations. Team Leadership Support and motivate cross functional teams including Product, Technical, Clinical and Business Change. Champion agile ways of working and continuous improvement. Foster a collaborative and delivery focused team culture. Essential Experience Proven experience as a Delivery Manager, Project Manager or Programme Coordinator delivering digital or transformation initiatives. Strong knowledge of NHS workflows, structures and programme governance. Experience working with multidisciplinary delivery teams. Excellent communication skills with the ability to simplify complexity. Desirable Experience Consultancy background working across multiple clients or programmes. Experience with Agile delivery methodologies. Exposure to EPR, interoperability, health informatics, clinical systems or similar digital health programmes. Key Skills Strong delivery discipline and organisational skills. Effective stakeholder and relationship management. Ability to manage risk and resolve blockers. Clear communicator with strong reporting skills. Adaptable and comfortable working in fast paced environments. Apply now or email for more info
11/12/2025
Full time
Delivery Manager - NHS Projects Salary: Up-to 80,000 Location: Primarily remote with occasional travel to client sites Start Date: ASAP Employment Type: Permanent Interview Process: 2x Stages NHS Experience essential, ideally within a consultancy environment About the Role We are looking for an experienced Delivery Manager to lead the end to end delivery of digital and transformation initiatives across NHS settings. The ideal candidate will bring a strong understanding of NHS environments, proven delivery capability, and ideally consultancy experience where they've worked across multiple clients or programmes. You'll ensure projects run smoothly, teams stay aligned, risks are managed early, and delivery outcomes meet clinical, operational and technical expectations. This is a hands on delivery role requiring someone who is structured, collaborative, and excellent at stakeholder management. Key Responsibilities Project and Programme Delivery Lead the planning, execution and delivery of digital, IT or transformation projects within NHS organisations. Maintain delivery roadmaps, timelines and RAID logs. Remove blockers and ensure momentum across multidisciplinary teams. Ensure delivery outputs align with strategic objectives and end user needs. Stakeholder and Client Engagement Build strong relationships with senior NHS stakeholders including clinical, operational and digital leads. Facilitate workshops, stand ups and progress meetings. Set clear expectations and provide transparent reporting on delivery progress. Governance and Risk Management Implement and manage governance frameworks suited to NHS environments. Monitor delivery health and address risks, issues and dependencies proactively. Ensure compliance with NHS standards, IG requirements and quality expectations. Team Leadership Support and motivate cross functional teams including Product, Technical, Clinical and Business Change. Champion agile ways of working and continuous improvement. Foster a collaborative and delivery focused team culture. Essential Experience Proven experience as a Delivery Manager, Project Manager or Programme Coordinator delivering digital or transformation initiatives. Strong knowledge of NHS workflows, structures and programme governance. Experience working with multidisciplinary delivery teams. Excellent communication skills with the ability to simplify complexity. Desirable Experience Consultancy background working across multiple clients or programmes. Experience with Agile delivery methodologies. Exposure to EPR, interoperability, health informatics, clinical systems or similar digital health programmes. Key Skills Strong delivery discipline and organisational skills. Effective stakeholder and relationship management. Ability to manage risk and resolve blockers. Clear communicator with strong reporting skills. Adaptable and comfortable working in fast paced environments. Apply now or email for more info
Major IT & Digital are delighted to be working with a leading fintech businesses in the Leeds / Bradford area. You will be working for a well-established business with over 14 years industry experience, achieving a UK turnover in excess of 30m with continued growth and expansion plans for the UK and international markets. As a seasoned PM you will drive a product roadmap that is aligned with the business strategic growth plans, whilst taking ownership and delivery across key product areas. You will play a pivotal role to ensure the products deliver measurable outcomes for my clients customer base and internal stakeholders. Additional this, you will shape the product vision, design and development ensuring all launches are completed within agreed timescales whilst meeting excellent user experiences. This role would ideally suit a Product Manager from a similar vertical within a SaaS, banking or fintech environment with exposure to software development (SDLC) or UX/UI teams including experience of both Agile and Scrum environments. Additional to the competitive salary and individual bonus, my client also offers ongoing training and development including industry certifications as part of their commitment to your continued self-development and career growth plans. For a more informal chat around this role, apply direct and I will discuss in more detail.
11/12/2025
Full time
Major IT & Digital are delighted to be working with a leading fintech businesses in the Leeds / Bradford area. You will be working for a well-established business with over 14 years industry experience, achieving a UK turnover in excess of 30m with continued growth and expansion plans for the UK and international markets. As a seasoned PM you will drive a product roadmap that is aligned with the business strategic growth plans, whilst taking ownership and delivery across key product areas. You will play a pivotal role to ensure the products deliver measurable outcomes for my clients customer base and internal stakeholders. Additional this, you will shape the product vision, design and development ensuring all launches are completed within agreed timescales whilst meeting excellent user experiences. This role would ideally suit a Product Manager from a similar vertical within a SaaS, banking or fintech environment with exposure to software development (SDLC) or UX/UI teams including experience of both Agile and Scrum environments. Additional to the competitive salary and individual bonus, my client also offers ongoing training and development including industry certifications as part of their commitment to your continued self-development and career growth plans. For a more informal chat around this role, apply direct and I will discuss in more detail.
New Sales role is available selling UK Express parcels across the South Yorkshire area of Sheffield, Rotherham, Barnsley, Doncaster and Chesterfield The role is to achieve targets set for sales revenue on parcels, sales activity, profitability and product mix at the Sales Executives designated location and in line with our clients expectations and performance targets. Salary of 40,000 to 45,000 plus car/allowance nd generous commission with an annual target of circa 450,000 Key Responsibilities: Parcel & Revenue Generation : - Find new sales opportunities through cold calling, networking, driver referrals. - Carry out scheduled visits to decision makers in prospect companies. Using learned skills and personal knowledge and experience. - Negotiate terms, pricing ad conditions to deals whilst ensuring healthy margin and profile mix. - Achieve or exceed monthly sales targets. Relationship Building - Build and Maintain strong relationships with Key decision makers helping to foster repeat business and referrals. - Attend industry events, conference s and networking opportunities Reporting & Performance Tracking - Keep all customer records up-to-date within Salesforce CRM. - Regularly assess and report on pipeline progress and revenue forecasts. - Regularly assess and report on sales activity & conversion rates to identify areas of opportunity. - Attend any meetings or training courses as required by the Company. - Ensure all areas have been met in order for the account to be handed over to a Account Managers providing feedback to ensure success of the account. - To maintain a liaison with operational management and customer services departments with regard to customer service issues. Ensure at risk accounts brought on by yourself - Sales Executives are to ensure weekly activity is in line with the activity targets as outlined on the weekly sales report. You will participate in the weekly/Daily briefings. Your weekly forecast must be updated weekly. - Ensure that all account opening procedures are adhered to - Attend sales / ops meetings as required. - Attend any sales team meetings and other similar meetings as may be dictated by the needs of the business. Attend as required review meetings and present on activity, prospects, results and profitability for your sales territory Person Specification Education / Qualification / Certification Requirements: - Educated to GCSE standard of equivalent - Full UK driving licence Experience, Knowledge and Skills: - Experience in a similar role, specifically regarding to account management and new business sales - More than 2 years' experience - Experience of working within the parcel delivery sector, eCommerce delivery, Samday or Pallet Distribution is essential
11/12/2025
Full time
New Sales role is available selling UK Express parcels across the South Yorkshire area of Sheffield, Rotherham, Barnsley, Doncaster and Chesterfield The role is to achieve targets set for sales revenue on parcels, sales activity, profitability and product mix at the Sales Executives designated location and in line with our clients expectations and performance targets. Salary of 40,000 to 45,000 plus car/allowance nd generous commission with an annual target of circa 450,000 Key Responsibilities: Parcel & Revenue Generation : - Find new sales opportunities through cold calling, networking, driver referrals. - Carry out scheduled visits to decision makers in prospect companies. Using learned skills and personal knowledge and experience. - Negotiate terms, pricing ad conditions to deals whilst ensuring healthy margin and profile mix. - Achieve or exceed monthly sales targets. Relationship Building - Build and Maintain strong relationships with Key decision makers helping to foster repeat business and referrals. - Attend industry events, conference s and networking opportunities Reporting & Performance Tracking - Keep all customer records up-to-date within Salesforce CRM. - Regularly assess and report on pipeline progress and revenue forecasts. - Regularly assess and report on sales activity & conversion rates to identify areas of opportunity. - Attend any meetings or training courses as required by the Company. - Ensure all areas have been met in order for the account to be handed over to a Account Managers providing feedback to ensure success of the account. - To maintain a liaison with operational management and customer services departments with regard to customer service issues. Ensure at risk accounts brought on by yourself - Sales Executives are to ensure weekly activity is in line with the activity targets as outlined on the weekly sales report. You will participate in the weekly/Daily briefings. Your weekly forecast must be updated weekly. - Ensure that all account opening procedures are adhered to - Attend sales / ops meetings as required. - Attend any sales team meetings and other similar meetings as may be dictated by the needs of the business. Attend as required review meetings and present on activity, prospects, results and profitability for your sales territory Person Specification Education / Qualification / Certification Requirements: - Educated to GCSE standard of equivalent - Full UK driving licence Experience, Knowledge and Skills: - Experience in a similar role, specifically regarding to account management and new business sales - More than 2 years' experience - Experience of working within the parcel delivery sector, eCommerce delivery, Samday or Pallet Distribution is essential
Business Development Manager Logistics Leicestershire (covering the East Midlands) Full-Time Permanent Up to £50,000 + Bonus + Company Car Are you a results-driven Business Development Manager with a passion for building lasting relationships in the fast-moving logistics sector? Do you thrive in a competitive environment where every deal helps drive the business forward? If so, this could be your next opportunity. Our client, a well-established and rapidly expanding logistics company based in Leicestershire, is looking for an experienced Business Development Manager to cover the East Midlands region. This is a key role suited to someone who enjoys autonomy, strategic thinking and winning new business while nurturing existing accounts. Key Responsibilities Identify, target and secure new business opportunities across the East Midlands Build and maintain strong relationships with both new and existing clients Develop tailored solutions to meet customer requirements within logistics, transport and supply chain Deliver presentations, proposals and commercial negotiations with confidence Work closely with operational teams to ensure smooth onboarding and service delivery Maintain accurate records, forecasts and activity reports Represent the company at industry events and networking opportunities About You Proven success in business development within logistics, transport or related industries Strong commercial awareness and the ability to identify growth opportunities Excellent communication, negotiation and relationship-building skills Self-motivated, target-driven and confident working independently Ability to manage a wide territory and plan your time effectively Full UK driving licence What's on Offer Salary up to £50,000 Attractive bonus scheme rewarding performance Company car Full-time, permanent role with long-term career potential The chance to represent a respected logistics business with a strong reputation and expanding client base If you're an ambitious Business Development Manager looking to make an impact within a growing logistics operation, we'd love to hear from you. Apply today and take the next step in your business development career. Alternatively for more information please email your CV and contact details to (url removed) or call on (phone number removed). If successful, you will need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. About Regional Recruitment Services A Recruitment Agency in (State location of work e.g. Leicester) This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
11/12/2025
Full time
Business Development Manager Logistics Leicestershire (covering the East Midlands) Full-Time Permanent Up to £50,000 + Bonus + Company Car Are you a results-driven Business Development Manager with a passion for building lasting relationships in the fast-moving logistics sector? Do you thrive in a competitive environment where every deal helps drive the business forward? If so, this could be your next opportunity. Our client, a well-established and rapidly expanding logistics company based in Leicestershire, is looking for an experienced Business Development Manager to cover the East Midlands region. This is a key role suited to someone who enjoys autonomy, strategic thinking and winning new business while nurturing existing accounts. Key Responsibilities Identify, target and secure new business opportunities across the East Midlands Build and maintain strong relationships with both new and existing clients Develop tailored solutions to meet customer requirements within logistics, transport and supply chain Deliver presentations, proposals and commercial negotiations with confidence Work closely with operational teams to ensure smooth onboarding and service delivery Maintain accurate records, forecasts and activity reports Represent the company at industry events and networking opportunities About You Proven success in business development within logistics, transport or related industries Strong commercial awareness and the ability to identify growth opportunities Excellent communication, negotiation and relationship-building skills Self-motivated, target-driven and confident working independently Ability to manage a wide territory and plan your time effectively Full UK driving licence What's on Offer Salary up to £50,000 Attractive bonus scheme rewarding performance Company car Full-time, permanent role with long-term career potential The chance to represent a respected logistics business with a strong reputation and expanding client base If you're an ambitious Business Development Manager looking to make an impact within a growing logistics operation, we'd love to hear from you. Apply today and take the next step in your business development career. Alternatively for more information please email your CV and contact details to (url removed) or call on (phone number removed). If successful, you will need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. About Regional Recruitment Services A Recruitment Agency in (State location of work e.g. Leicester) This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
