Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Oracle DBA 6 months - possible extensions Sheffield or Birmingham - x5 days onsite £365 per day inside IR35 - Umbrella only The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll be doing - your accountabilities Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer. Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations. Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. To provide analytical and innovative input to projects/operational issues as well as support negotiations. Programming skills is very desirable. Required programming language Python is extensively used in development and Integration support for automation. Understanding of Unix shell scripting would be an advantage too. The skills you'll need to succeed Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / MySQL) & our support structure. Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner. Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/10/2025
Contractor
Oracle DBA 6 months - possible extensions Sheffield or Birmingham - x5 days onsite £365 per day inside IR35 - Umbrella only The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll be doing - your accountabilities Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer. Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations. Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. To provide analytical and innovative input to projects/operational issues as well as support negotiations. Programming skills is very desirable. Required programming language Python is extensively used in development and Integration support for automation. Understanding of Unix shell scripting would be an advantage too. The skills you'll need to succeed Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / MySQL) & our support structure. Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner. Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role Title: Program Test Manager Duration: contract to run until 31/12/2026 Location: London, Hybrid. At least 2 days per week onsite Rate: up to £386.40 p/d Umbrella inside IR35 Must Have Skills: Preferably worked as Head of Test earlier or 20 years' experience in QA / Quality Engineering (technical background preferred) Multi years of Transformation Program experience or 10+ years' experience in Delivery Test Management on strategic complex programmes Worked/managed Finance & Acturis program Looking for someone with excellent English skills Master's degree in a STEM subject Desirable Skills: Knowledge of IFRS 17 / IFRS 9 and regulatory reporting. Experience with Oracle Cloud ERP & EPM and integration testing. Expertise in data migration, reconciliation, and financial controls testing. Familiarity with cutover planning, dress rehearsals, and parallel runs. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
26/10/2025
Contractor
Role Title: Program Test Manager Duration: contract to run until 31/12/2026 Location: London, Hybrid. At least 2 days per week onsite Rate: up to £386.40 p/d Umbrella inside IR35 Must Have Skills: Preferably worked as Head of Test earlier or 20 years' experience in QA / Quality Engineering (technical background preferred) Multi years of Transformation Program experience or 10+ years' experience in Delivery Test Management on strategic complex programmes Worked/managed Finance & Acturis program Looking for someone with excellent English skills Master's degree in a STEM subject Desirable Skills: Knowledge of IFRS 17 / IFRS 9 and regulatory reporting. Experience with Oracle Cloud ERP & EPM and integration testing. Expertise in data migration, reconciliation, and financial controls testing. Familiarity with cutover planning, dress rehearsals, and parallel runs. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
26/10/2025
Full time
Cloud Security Engineer Location: West Midlands Salary: Competitive Career Level: Specialist / Associate Manager Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You will be part of a team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will be based in the Birmingham office. From time to time, you may be requested to work or attend client locations, subject to assignment requirements. Grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables opportunities that can drive your career in new and exciting ways If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. For this team we are seeking a Cloud Security Engineer who has: Experience and knowledge of Cloud Managed Services, and Cloud Services Be involved in client engagement and have the responsibility to ensure that the client receives services to their agreed deliverable's and to the required standard of quality Develop and maintain strong key stakeholder relationships Develop and maintain a strong understanding of cloud technologies, including architecture, deployment, and management. Ensure the security of cloud environments by implementing and maintaining robust information security controls. Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats. Collaborate with cross-functional teams to design and implement secure cloud solutions. Eligibility for UK security clearance As a Cloud Security Engineer, you will: Be responsible for client services and maintain stakeholder relationships. Manage and enforce identity and access controls, ensuring only authorised users have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information security and cloud computing. Learn and apply data privacy principles, ensuring compliance with relevant regulations and frameworks. Provide guidance on data sovereignty requirements, ensuring data is stored and processed in compliance with Accenture and customer standards. Develop and enforce policies and procedures to maintain information security and data privacy in cloud environments. Support audits and compliance reviews related to information security, data privacy, and data sovereignty. Act as a subject matter expert, providing training and mentorship to team members on cloud security, data privacy, and sovereignty. Promote a security culture ensuring lessons learned are applied to future activities. We are looking for experience in the following skills: Operational Delivery of IT Cloud Infrastructure Ability to provide training and awareness programs to educate employees on best practices for cloud security. Have a good technical background with experience in working with and influencing teams. Good communication skills and experience with both internal and external clients. What's in it for you? At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes: 25 days' vacation per year Private medical insurance 3 extra days leave per year for charitable work of your choice Flexibility and mobility are required to deliver this role. There may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law
Airbus Defence And Space Limited
Stevenage, Hertfordshire
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Occasional travel LOCATION: Whichever is suitable for you: Stevenage OR Chippenham OR Portsmouth OR Guildford OR Newcastle OR Newport UK (60% of your working week must be office based) TYPE: Full time / STEM returners welcome WHAT'S IN IT FOR YOU • Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more • Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL • Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities • Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop • Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave • Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? About the Role Are you looking for a role where you can start from scratch and have an input into current and future data infrastructures, systems and policies of a European leader in Defence and Space? A role that will grow with you, where you ll make a real impact and a genuine difference? Curious about the flow, storage and security of data within Airbus? Then we d love to speak to you! Due to growing business needs we have created a new Information Manager role for the Space Digital UK part of Airbus. As an Information Manager you will join a small, dynamic team to create, manage and support the Information Management System (IMS). HOW YOU WILL CONTRIBUTE TO THE TEAM Identify and align the multiple key stakeholders involved in the storing, protecting and sharing of critical information. Working with the programme unit teams and supported by a multitude of experts in Security, Export Control, Data Protection, Digital Transformation etc, you will be the point of liaison with the Airbus Digital IM Team to ensure the development, implementation and operation of all required business tools and systems - especially Microsoft 360 and Google Workspace (formerly G Suite) Conduct audits of information repositories to ensure that information is organised compliantly, effectively and stored securely. Identify areas for improvement, and collaborate with the information users and data owners to ensure corrective actions are defined and implemented. Develop procedures and guidelines to manage and share information effectively between all required individuals, teams and stakeholders. Address gaps where technology could help to store, manage, navigate and search for information more effectively. Support the Business Operations functions in terms of Risk, Compliance, Performance, Process, Forward Load Planning, Knowledge, Relationships and Communication. Support the Early Careers Business Operations Graduates and Interns in developing their future careers in Airbus ABOUT YOU In-depth knowledge of Microsoft 365 and Google Workspace (formerly G Suite). An effective communicator, passionate about enhancing collaboration between teams and championing a clear and cohesive understanding of data and business requirements. Interested in delving into how the current and future usage of AI impacts data accessibility across different parts of Airbus. Has supported large corporate companies in digital transformation to streamline information flows and protect company data. Team oriented with a passion for continuous development and growth. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. f0682a678faf This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
26/10/2025
Full time
Job Description: SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance TRAVEL REQUIRED: Occasional travel LOCATION: Whichever is suitable for you: Stevenage OR Chippenham OR Portsmouth OR Guildford OR Newcastle OR Newport UK (60% of your working week must be office based) TYPE: Full time / STEM returners welcome WHAT'S IN IT FOR YOU • Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more • Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL • Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities • Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop • Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave • Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Our world is changing. And so are we. From our commitment to zero-carbon flight ( ) to cleaning up space , sustainability is at the heart of our purpose . So what's your next change? About the Role Are you looking for a role where you can start from scratch and have an input into current and future data infrastructures, systems and policies of a European leader in Defence and Space? A role that will grow with you, where you ll make a real impact and a genuine difference? Curious about the flow, storage and security of data within Airbus? Then we d love to speak to you! Due to growing business needs we have created a new Information Manager role for the Space Digital UK part of Airbus. As an Information Manager you will join a small, dynamic team to create, manage and support the Information Management System (IMS). HOW YOU WILL CONTRIBUTE TO THE TEAM Identify and align the multiple key stakeholders involved in the storing, protecting and sharing of critical information. Working with the programme unit teams and supported by a multitude of experts in Security, Export Control, Data Protection, Digital Transformation etc, you will be the point of liaison with the Airbus Digital IM Team to ensure the development, implementation and operation of all required business tools and systems - especially Microsoft 360 and Google Workspace (formerly G Suite) Conduct audits of information repositories to ensure that information is organised compliantly, effectively and stored securely. Identify areas for improvement, and collaborate with the information users and data owners to ensure corrective actions are defined and implemented. Develop procedures and guidelines to manage and share information effectively between all required individuals, teams and stakeholders. Address gaps where technology could help to store, manage, navigate and search for information more effectively. Support the Business Operations functions in terms of Risk, Compliance, Performance, Process, Forward Load Planning, Knowledge, Relationships and Communication. Support the Early Careers Business Operations Graduates and Interns in developing their future careers in Airbus ABOUT YOU In-depth knowledge of Microsoft 365 and Google Workspace (formerly G Suite). An effective communicator, passionate about enhancing collaboration between teams and championing a clear and cohesive understanding of data and business requirements. Interested in delving into how the current and future usage of AI impacts data accessibility across different parts of Airbus. Has supported large corporate companies in digital transformation to streamline information flows and protect company data. Team oriented with a passion for continuous development and growth. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. f0682a678faf This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent - Experience Level: Professional Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems. Applications: Please contact John here at ISR to hear how he can help you find your next role in the Devon area as he is working with some fantastic clients who are growing and offer superb career opportunities that will enable you to develop and grow your career?
26/10/2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client s IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm s in-house software and database systems. Applications: Please contact John here at ISR to hear how he can help you find your next role in the Devon area as he is working with some fantastic clients who are growing and offer superb career opportunities that will enable you to develop and grow your career?
Primary Details Time Type: Full time Worker Type: Employee SOC Principal Analyst Permanent London/ Hybrid At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity QBE Europe is currently recruiting a SOC Principal Analyst to join our cyber security team in our London Office. Reporting to regional team leads, the SOC Principal Analyst will be a key member of our rapidly growing Global Security Operations team. Your new role This is an exciting hands-on technical role in which the specialist will use their security skills and knowledge to perform advanced analysis on the collection of cyber threats using high-level proactive and reactive threat hunting methods, classifying, analysing, prioritising and remediating security alerts/events. The focus is to provide effective, proactive and a highly technical analytical response to cyber security-related incidents to prevent QBE from becoming compromised by modern attack methods and techniques. Main responsibilities: Act as point of escalation and mentor to junior SOC analysts. Translates business objectives into security objectives by providing support in design/architecture for new security applications to improve the current security posture globally for QBE. Recommends and implements initiatives, develops IR processes and procedures. Contribute to the ongoing development of security operations "best practice" and support continuous improvement. Provide guidance regarding security technical support, and influence peers in following best practice. Review new security products and ascertain their suitability for the QBE environment. Execute threat hunting activities using various proprietary and open source tools to identify current and emerging threats that pose a risk to QBE. Build strong relationships with internal and external stakeholders to maintain and improve QBE security and enhance knowledge and information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures. Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against medium-term threats and IOCs Actively manage and apply the phases of Incident Response (preparation, identification, containment, eradication, recovery and lessons learned) Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice throughout the team. About you Advanced technical expertise of security solutions and technologies, including: Windows, Linux, Networking, Security Architecture experience and knowledge of packet flow/TCP/UDP traffic, Firewall and proxy technologies, cloud solutions, anti-virus, static and dynamic malware analysis techniques Expert in performing analytics with different types of logs, i.e. network, active directory, database, DNS, firewall, proxies, host-based security, cloud and applications logs etc. Working experience in leading security incidents at all levels related to incident response Working experience in managing 2nd/3rd level security events Ability to manage strong relationships with global security operations colleagues and other departments, including network teams and incident managers. Demonstrated ability to make decisions on remediation and counter measures Be able to communicate effectively and update senior stakeholders globally Why QBE? At My Best? ?At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
25/10/2025
Full time
Primary Details Time Type: Full time Worker Type: Employee SOC Principal Analyst Permanent London/ Hybrid At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity QBE Europe is currently recruiting a SOC Principal Analyst to join our cyber security team in our London Office. Reporting to regional team leads, the SOC Principal Analyst will be a key member of our rapidly growing Global Security Operations team. Your new role This is an exciting hands-on technical role in which the specialist will use their security skills and knowledge to perform advanced analysis on the collection of cyber threats using high-level proactive and reactive threat hunting methods, classifying, analysing, prioritising and remediating security alerts/events. The focus is to provide effective, proactive and a highly technical analytical response to cyber security-related incidents to prevent QBE from becoming compromised by modern attack methods and techniques. Main responsibilities: Act as point of escalation and mentor to junior SOC analysts. Translates business objectives into security objectives by providing support in design/architecture for new security applications to improve the current security posture globally for QBE. Recommends and implements initiatives, develops IR processes and procedures. Contribute to the ongoing development of security operations "best practice" and support continuous improvement. Provide guidance regarding security technical support, and influence peers in following best practice. Review new security products and ascertain their suitability for the QBE environment. Execute threat hunting activities using various proprietary and open source tools to identify current and emerging threats that pose a risk to QBE. Build strong relationships with internal and external stakeholders to maintain and improve QBE security and enhance knowledge and information sharing. Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures. Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against medium-term threats and IOCs Actively manage and apply the phases of Incident Response (preparation, identification, containment, eradication, recovery and lessons learned) Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice throughout the team. About you Advanced technical expertise of security solutions and technologies, including: Windows, Linux, Networking, Security Architecture experience and knowledge of packet flow/TCP/UDP traffic, Firewall and proxy technologies, cloud solutions, anti-virus, static and dynamic malware analysis techniques Expert in performing analytics with different types of logs, i.e. network, active directory, database, DNS, firewall, proxies, host-based security, cloud and applications logs etc. Working experience in leading security incidents at all levels related to incident response Working experience in managing 2nd/3rd level security events Ability to manage strong relationships with global security operations colleagues and other departments, including network teams and incident managers. Demonstrated ability to make decisions on remediation and counter measures Be able to communicate effectively and update senior stakeholders globally Why QBE? At My Best? ?At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
Are you an experienced FPGA Engineering Manager, an inspirational Leader passionate about people who enjoys contributing to developing and enhancing future capabilities? Look no further! Join our ambitious FPGA Engineering Team at MBDA and be part of a company that is at the forefront of innovation and play a major role in shaping its future. Salary: Up to £78,000 depending on experience Locations: Stevenage (we may be able to offer a relocation package for this role) Dynamic (hybrid) working: 3-4 days per week on-site. We are also open to compressed hours in this role. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities including subsidised meals, free car parking and much more. The Opportunity: Our Electronic Engineering Function is rapidly growing! We are seeking an exceptional FPGA Engineering Manager to lead a high-performing team in developing cutting-edge FPGA-based solutions. The ideal candidate combines deep technical expertise in FPGA design and architecture with outstanding leadership, mentorship, and organizational skills. This role requires someone who can drive technical excellence, scale team capabilities, and deliver world-class products on schedule. Key Responsibilities: Leadership & Management Lead, mentor, and grow a team of FPGA and digital design engineers, fostering a culture of technical excellence, innovation, and accountability. Drive team performance through clear goal setting, technical guidance, and continuous feedback. Collaborate closely with systems, software, hardware, and verification teams to define requirements and deliver integrated solutions. Recruit and develop top engineering talent, balancing technical depth with organizational scalability. Champion best practices in design methodology, verification, and documentation. Technical Ownership Oversee and contribute to the architecture, design, and implementation of FPGA solutions for high-performance, low-latency, or high-throughput systems. Provide technical direction for RTL design (VHDL/Verilog/SystemVerilog), simulation, timing closure, and hardware validation. Define and enforce design standards, IP reuse strategies, and verification methodologies. Ensure design meets performance, power, area, and reliability targets. Work closely with system architects on partitioning between FPGA, ASIC, and software. Stay abreast of FPGA technology roadmaps (Xilinx, Intel/Altera, Lattice, etc.) and advise on strategic direction. Project Delivery Own FPGA project execution-from concept to production release. Drive planning, estimation, and scheduling of FPGA deliverables. Track progress, identify risks, and implement mitigation strategies. Collaborate with program management and stakeholders to ensure timely and high-quality delivery. What we're looking for from you: BS/MS/PhD in Electronic Engineering, Computer Engineering, or related field. 10+ years of FPGA or digital hardware design experience, with at least 3-5 years in a technical leadership or management role. Proven track record delivering complex FPGA systems from concept to production. Strong experience with RTL design, simulation, synthesis, timing analysis Deep understanding of high-speed interfaces, digital signal processing (DSP), control logic design and Image Processing. Strong grasp of hardware-software co-design and embedded system integration. Excellent knowledge of FPGA toolchains Solid understanding of verification methodologies and familiarity with test automation Strong interpersonal, communication, and leadership skills. Demonstrated ability to lead through influence, foster innovation, and drive cross-functional collaboration. Experience in data center, telecommunications, aerospace/defense, or high-performance computing domains. Exposure to hardware security, functional safety, or DO-254 compliant design. Knowledge of scripting and automation. Strong background in system architecture and performance optimization. Personal Attributes: Strategic thinker with hands-on technical depth. Inspires confidence and credibility among engineers and executives alike. Strong problem-solver who thrives in fast-paced, high-ambiguity environments. Passionate about mentoring, learning, and continuous improvement. Balances innovation with disciplined execution. Please note: Some of our roles require an elevated level of security clearance. Candidates may be required to undertake DV (Developed Vetting) in order to successfully deliver the role. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
25/10/2025
Full time
Are you an experienced FPGA Engineering Manager, an inspirational Leader passionate about people who enjoys contributing to developing and enhancing future capabilities? Look no further! Join our ambitious FPGA Engineering Team at MBDA and be part of a company that is at the forefront of innovation and play a major role in shaping its future. Salary: Up to £78,000 depending on experience Locations: Stevenage (we may be able to offer a relocation package for this role) Dynamic (hybrid) working: 3-4 days per week on-site. We are also open to compressed hours in this role. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities including subsidised meals, free car parking and much more. The Opportunity: Our Electronic Engineering Function is rapidly growing! We are seeking an exceptional FPGA Engineering Manager to lead a high-performing team in developing cutting-edge FPGA-based solutions. The ideal candidate combines deep technical expertise in FPGA design and architecture with outstanding leadership, mentorship, and organizational skills. This role requires someone who can drive technical excellence, scale team capabilities, and deliver world-class products on schedule. Key Responsibilities: Leadership & Management Lead, mentor, and grow a team of FPGA and digital design engineers, fostering a culture of technical excellence, innovation, and accountability. Drive team performance through clear goal setting, technical guidance, and continuous feedback. Collaborate closely with systems, software, hardware, and verification teams to define requirements and deliver integrated solutions. Recruit and develop top engineering talent, balancing technical depth with organizational scalability. Champion best practices in design methodology, verification, and documentation. Technical Ownership Oversee and contribute to the architecture, design, and implementation of FPGA solutions for high-performance, low-latency, or high-throughput systems. Provide technical direction for RTL design (VHDL/Verilog/SystemVerilog), simulation, timing closure, and hardware validation. Define and enforce design standards, IP reuse strategies, and verification methodologies. Ensure design meets performance, power, area, and reliability targets. Work closely with system architects on partitioning between FPGA, ASIC, and software. Stay abreast of FPGA technology roadmaps (Xilinx, Intel/Altera, Lattice, etc.) and advise on strategic direction. Project Delivery Own FPGA project execution-from concept to production release. Drive planning, estimation, and scheduling of FPGA deliverables. Track progress, identify risks, and implement mitigation strategies. Collaborate with program management and stakeholders to ensure timely and high-quality delivery. What we're looking for from you: BS/MS/PhD in Electronic Engineering, Computer Engineering, or related field. 10+ years of FPGA or digital hardware design experience, with at least 3-5 years in a technical leadership or management role. Proven track record delivering complex FPGA systems from concept to production. Strong experience with RTL design, simulation, synthesis, timing analysis Deep understanding of high-speed interfaces, digital signal processing (DSP), control logic design and Image Processing. Strong grasp of hardware-software co-design and embedded system integration. Excellent knowledge of FPGA toolchains Solid understanding of verification methodologies and familiarity with test automation Strong interpersonal, communication, and leadership skills. Demonstrated ability to lead through influence, foster innovation, and drive cross-functional collaboration. Experience in data center, telecommunications, aerospace/defense, or high-performance computing domains. Exposure to hardware security, functional safety, or DO-254 compliant design. Knowledge of scripting and automation. Strong background in system architecture and performance optimization. Personal Attributes: Strategic thinker with hands-on technical depth. Inspires confidence and credibility among engineers and executives alike. Strong problem-solver who thrives in fast-paced, high-ambiguity environments. Passionate about mentoring, learning, and continuous improvement. Balances innovation with disciplined execution. Please note: Some of our roles require an elevated level of security clearance. Candidates may be required to undertake DV (Developed Vetting) in order to successfully deliver the role. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
A fantastic opportunity has arisen for a Quality Assurance Engineering professional to join the Quality Assurance Equipment Engineering team supporting a variety of Electronic Equipment's in Development. Job Title: Quality Assurance Engineer Salary: Circa £40,000 - £50,000 depending on experience Location: Stevenage (We may be able to offer a relocation package for this role) Dynamic (hybrid) working: 3 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: A fantastic opportunity has arisen for a Quality Assurance Engineering professional to join the Quality Assurance Equipment Engineering team supporting a variety of Electronic Equipment's in Development. This opportunity provides the chance to play a pivotal role within an established QA team embedded within Electronic Engineering with the aim of ensuring all core QA EE activities are met and closely working with Major project Product Assurance Managers across the business, preventing/minimising product non-conformance, supporting smooth Equipment delivery, assuring reliable products and increasing Customer satisfaction. The Role Review, contribute and maintain Equipment Quality planning documentation. Ensure compliance to Electronic Engineering BMS procedures is maintained. Ensure Product Life Cycle reviews are planned, carried out and actions managed appropriately. Manage Product Non-Conformance. Facilitate implementation of Non-conformance process. Support design and manufacturing defect investigations. Provide Non-Conformance data analysis and summary reports into Major Equipment and senior management reviews. Proactively identify, communicate and mitigate Quality risks and issues for in house equipment's with the aim of reducing risk and increasing customer satisfaction. Participate in engineering process improvement and facilitate local flash audits providing compliance and process improvement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies and competencies within the engineering team& site facilities, bonus scheme and superb learning and development opportunities. What we're looking for from you: Ideally minimum HNC/HND in Engineering or Quality Assurance or considerable previous experience in related role. Experienced quality professionals, preferably within Electronic Engineering with a proven track record in Quality Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
25/10/2025
Full time
A fantastic opportunity has arisen for a Quality Assurance Engineering professional to join the Quality Assurance Equipment Engineering team supporting a variety of Electronic Equipment's in Development. Job Title: Quality Assurance Engineer Salary: Circa £40,000 - £50,000 depending on experience Location: Stevenage (We may be able to offer a relocation package for this role) Dynamic (hybrid) working: 3 days per week on-site, due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: A fantastic opportunity has arisen for a Quality Assurance Engineering professional to join the Quality Assurance Equipment Engineering team supporting a variety of Electronic Equipment's in Development. This opportunity provides the chance to play a pivotal role within an established QA team embedded within Electronic Engineering with the aim of ensuring all core QA EE activities are met and closely working with Major project Product Assurance Managers across the business, preventing/minimising product non-conformance, supporting smooth Equipment delivery, assuring reliable products and increasing Customer satisfaction. The Role Review, contribute and maintain Equipment Quality planning documentation. Ensure compliance to Electronic Engineering BMS procedures is maintained. Ensure Product Life Cycle reviews are planned, carried out and actions managed appropriately. Manage Product Non-Conformance. Facilitate implementation of Non-conformance process. Support design and manufacturing defect investigations. Provide Non-Conformance data analysis and summary reports into Major Equipment and senior management reviews. Proactively identify, communicate and mitigate Quality risks and issues for in house equipment's with the aim of reducing risk and increasing customer satisfaction. Participate in engineering process improvement and facilitate local flash audits providing compliance and process improvement ideas. Plan and facilitate quality focused micro training to increase quality process awareness, efficiencies and competencies within the engineering team& site facilities, bonus scheme and superb learning and development opportunities. What we're looking for from you: Ideally minimum HNC/HND in Engineering or Quality Assurance or considerable previous experience in related role. Experienced quality professionals, preferably within Electronic Engineering with a proven track record in Quality Assurance. Practitioner of current QA problem solving and improvement methods (8D, RCA, DMAIC, etc.) Good knowledge of the product lifecycle - specifically in development Strong analytical skills; ability to run reports in Excel, use SAP QM system, and document management tools Continuous improvement awareness and ability to use own initiative to deliver improvements Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
SAP Project Manager - SAP ECC / Finance Business Processes - Birmingham / Hybrid Working Outside IR35 - 650/day 6 Month initial duration, with view to extend. Hybrid working - some travel required to Brazil, Canada and Ireland. SAP Project Manager required for a leading organisation. We are looking for an experienced SAP Project Manager to lead the SAP implementation to rollout SAP templates and processes into the rest of non SAP countries. The organisation are currently going through an implementation in Brazil, with them approaching UAT testing, but there would be a view to continue the implementations into further locations (Canada, Ireland, US and Latin America). The right candidate will have extensive experience aligning technology with production, supply chain, finance, and quality processes, ensuring seamless integration and operational efficiency. You will also need a strong technical experience with SAP ECC and business processes, especially in Finance Area. Key Responsibilities of the Role: Lead and drive the full project lifecycle, including planning, execution, issue and risk management, resource management and timeline alignment cross all the workstreams. Strong awareness of PMO Methodology - ensuring all the project artefacts, milestones signoffs and phase gate review are well managed. Ability to establish and maintain the appropriate level of Governance and Control over Project Deliveries throughout the Project Lifecycle delivering business outcomes and deliverables. To support on business change manager to secure a smooth process transition from AS IS to TO BE. Able to report project status, including cost-related updates, to various level of the stakeholders, to ensure the communication plan meet all the expectations. Co-work with Data Migration Leader to ensure the data migration plan and progress fully align with overall project timeline, and tracking the key dependencies as well. Monitor partners performance adherence to agreed SOW, escalating deviations and driving corrective actions (e.g., revised resource plans). Conduct weekly vendor progress reviews, ensuring the alignment with the organisations blueprint and compliance protocols. Work with Programme Manager to track project expenditures against the approved budget, ensuring transparency and timely escalation of variances. Facilitate alignment between Brazil teams, global HQ, and external partners through virtual workshops and on-site meetings. Resolve conflicts among stakeholders with competing priorities while maintaining project agility. Main working set up will be following UK Time, but you may need to be flexible to adjust working time as per project needs. Key Skills of the Role: Strong SAP Project Manager with clear experience managing global full-cycle implementations with multinational teams. Proven experience leading SAP programs in a manufacturing environment. The right individual needs to be technical with strong business acumen - including a strong understanding of the basic business processes in the industrial and SAP technical background, especially in Finance domain. Ability to manage projects with 100+ stakeholders in matrix environments, including senior leadership teams. Interested!?! Please send your up to date CV to (url removed) at Crimson for consideration Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
25/10/2025
Contractor
SAP Project Manager - SAP ECC / Finance Business Processes - Birmingham / Hybrid Working Outside IR35 - 650/day 6 Month initial duration, with view to extend. Hybrid working - some travel required to Brazil, Canada and Ireland. SAP Project Manager required for a leading organisation. We are looking for an experienced SAP Project Manager to lead the SAP implementation to rollout SAP templates and processes into the rest of non SAP countries. The organisation are currently going through an implementation in Brazil, with them approaching UAT testing, but there would be a view to continue the implementations into further locations (Canada, Ireland, US and Latin America). The right candidate will have extensive experience aligning technology with production, supply chain, finance, and quality processes, ensuring seamless integration and operational efficiency. You will also need a strong technical experience with SAP ECC and business processes, especially in Finance Area. Key Responsibilities of the Role: Lead and drive the full project lifecycle, including planning, execution, issue and risk management, resource management and timeline alignment cross all the workstreams. Strong awareness of PMO Methodology - ensuring all the project artefacts, milestones signoffs and phase gate review are well managed. Ability to establish and maintain the appropriate level of Governance and Control over Project Deliveries throughout the Project Lifecycle delivering business outcomes and deliverables. To support on business change manager to secure a smooth process transition from AS IS to TO BE. Able to report project status, including cost-related updates, to various level of the stakeholders, to ensure the communication plan meet all the expectations. Co-work with Data Migration Leader to ensure the data migration plan and progress fully align with overall project timeline, and tracking the key dependencies as well. Monitor partners performance adherence to agreed SOW, escalating deviations and driving corrective actions (e.g., revised resource plans). Conduct weekly vendor progress reviews, ensuring the alignment with the organisations blueprint and compliance protocols. Work with Programme Manager to track project expenditures against the approved budget, ensuring transparency and timely escalation of variances. Facilitate alignment between Brazil teams, global HQ, and external partners through virtual workshops and on-site meetings. Resolve conflicts among stakeholders with competing priorities while maintaining project agility. Main working set up will be following UK Time, but you may need to be flexible to adjust working time as per project needs. Key Skills of the Role: Strong SAP Project Manager with clear experience managing global full-cycle implementations with multinational teams. Proven experience leading SAP programs in a manufacturing environment. The right individual needs to be technical with strong business acumen - including a strong understanding of the basic business processes in the industrial and SAP technical background, especially in Finance domain. Ability to manage projects with 100+ stakeholders in matrix environments, including senior leadership teams. Interested!?! Please send your up to date CV to (url removed) at Crimson for consideration Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. Crimson are acting as an employment business in regards to this vacancy.
SAP Project Manager - SAP ECC / Finance Business Processes - Birmingham / Hybrid WorkingOutside IR35 - £650/day6 Month initial duration, with view to extend.Hybrid working - some travel required to Brazil, Canada and Ireland.SAP Project Manager required for a leading organisation. We are looking for an experienced SAP Project Manager to lead the SAP implementation to rollout SAP templates and processes into the rest of non SAP countries. The organisation are currently going through an implementation in Brazil, with them approaching UAT testing, but there would be a view to continue the implementations into further locations (Canada, Ireland, US and Latin America).The right candidate will have extensive experience aligning technology with production, supply chain, finance, and quality processes, ensuring seamless integration and operational efficiency. You will also need a strong technical experience with SAP ECC and business processes, especially in Finance Area.Key Responsibilities of the Role: Lead and drive the full project lifecycle, including planning, execution, issue and risk management, resource management and timeline alignment cross all the workstreams. Strong awareness of PMO Methodology - ensuring all the project artefacts, milestones signoffs and phase gate review are well managed. Ability to establish and maintain the appropriate level of Governance and Control over Project Deliveries throughout the Project Lifecycle delivering business outcomes and deliverables. To support on business change manager to secure a smooth process transition from AS IS to TO BE. Able to report project status, including cost-related updates, to various level of the stakeholders, to ensure the communication plan meet all the expectations. Co-work with Data Migration Leader to ensure the data migration plan and progress fully align with overall project timeline, and tracking the key dependencies as well. Monitor partners performance adherence to agreed SOW, escalating deviations and driving corrective actions (e.g., revised resource plans). Conduct weekly vendor progress reviews, ensuring the alignment with the organisations blueprint and compliance protocols. Work with Programme Manager to track project expenditures against the approved budget, ensuring transparency and timely escalation of variances. Facilitate alignment between Brazil teams, global HQ, and external partners through virtual workshops and on-site meetings. Resolve conflicts among stakeholders with competing priorities while maintaining project agility. Main working set up will be following UK Time, but you may need to be flexible to adjust working time as per project needs. Key Skills of the Role: Strong SAP Project Manager with clear experience managing global full-cycle implementations with multinational teams. Proven experience leading SAP programs in a manufacturing environment. The right individual needs to be technical with strong business acumen - including a strong understanding of the basic business processes in the industrial and SAP technical background, especially in Finance domain. Ability to manage projects with 100+ stakeholders in matrix environments, including senior leadership teams. Interested!?! Please send your up to date CV to at Crimson for considerationNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson are acting as an employment business in regards to this vacancy.
25/10/2025
Contractor
SAP Project Manager - SAP ECC / Finance Business Processes - Birmingham / Hybrid WorkingOutside IR35 - £650/day6 Month initial duration, with view to extend.Hybrid working - some travel required to Brazil, Canada and Ireland.SAP Project Manager required for a leading organisation. We are looking for an experienced SAP Project Manager to lead the SAP implementation to rollout SAP templates and processes into the rest of non SAP countries. The organisation are currently going through an implementation in Brazil, with them approaching UAT testing, but there would be a view to continue the implementations into further locations (Canada, Ireland, US and Latin America).The right candidate will have extensive experience aligning technology with production, supply chain, finance, and quality processes, ensuring seamless integration and operational efficiency. You will also need a strong technical experience with SAP ECC and business processes, especially in Finance Area.Key Responsibilities of the Role: Lead and drive the full project lifecycle, including planning, execution, issue and risk management, resource management and timeline alignment cross all the workstreams. Strong awareness of PMO Methodology - ensuring all the project artefacts, milestones signoffs and phase gate review are well managed. Ability to establish and maintain the appropriate level of Governance and Control over Project Deliveries throughout the Project Lifecycle delivering business outcomes and deliverables. To support on business change manager to secure a smooth process transition from AS IS to TO BE. Able to report project status, including cost-related updates, to various level of the stakeholders, to ensure the communication plan meet all the expectations. Co-work with Data Migration Leader to ensure the data migration plan and progress fully align with overall project timeline, and tracking the key dependencies as well. Monitor partners performance adherence to agreed SOW, escalating deviations and driving corrective actions (e.g., revised resource plans). Conduct weekly vendor progress reviews, ensuring the alignment with the organisations blueprint and compliance protocols. Work with Programme Manager to track project expenditures against the approved budget, ensuring transparency and timely escalation of variances. Facilitate alignment between Brazil teams, global HQ, and external partners through virtual workshops and on-site meetings. Resolve conflicts among stakeholders with competing priorities while maintaining project agility. Main working set up will be following UK Time, but you may need to be flexible to adjust working time as per project needs. Key Skills of the Role: Strong SAP Project Manager with clear experience managing global full-cycle implementations with multinational teams. Proven experience leading SAP programs in a manufacturing environment. The right individual needs to be technical with strong business acumen - including a strong understanding of the basic business processes in the industrial and SAP technical background, especially in Finance domain. Ability to manage projects with 100+ stakeholders in matrix environments, including senior leadership teams. Interested!?! Please send your up to date CV to at Crimson for considerationNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson are acting as an employment business in regards to this vacancy.
Business Analyst - Change Management Working for a consultancy supporting a project team with a major change transformation within the utility sector. The Change programme is underway, so this would suit someone used to being part of implementing a programme. Location: - Coventry (Hybrid working 3 days a week at home, 2 days in the client's offices) Salary: 50,000 - 60,000 basic + Package The hybrid days are set days as you will need to be flexible around the client & Project requirements, for example - workshops, meetings, training etc as required. Role Description: The Resolute Group is working with a Consultancy with a number of projects live across the UK and a secure order book into 2026. We need an experienced Business Analyst to work on a project-by-project basis, supporting the Change Project Manager in implementing a change programme. All the projects are based in the Utilities sector, so this is a great opportunity to develop your skills across any of the following sectors: Water Gas Power Telecoms Day-to-day activities will change but could include: - Supporting the Change Project Manager and Programme Manager, with implementing new processes and systems. Support with documentation creation including training plans, process maps and internal process changes. Keeping the team focused on achieving the key milestones by using the data to create data dashboards (Power BI) and keep them updated. Ensuring the milestones are achieved and communication is maintained between all the stakeholders in the programme. Support in data collection and transferring from existing to new systems. Key transferable skills could include: Process mapping & documentation (e.g., Visio, Lucidchart, BPMN) Requirements gathering and stakeholder interviews Gap analysis and impact assessment User stories / acceptance criteria creation (Agile methodology) Data analysis & reporting (Excel, Power BI, SQL basics) Change impact analysis and readiness assessment Stakeholder management and communication planning Workshop facilitation and presentation skills A good background for this position would be someone used to being hands-on in a change of a programme, used to being part of a small team as the projects typically only have between 5 - 10 people assigned from Data Analysts through to Project Managers. A lean, very much hands-on team supporting each other to achieve the change programme. Qualifications / Experience: Proven experience of being on a change programme - being hands-on with the client from creating and amending documentation through to stakeholder engagement. Degree or MBA to support your experience and work you would be undertaking. Having a change management experience within a smaller / SME organisation. PLEASE NOTE You must be living and authorised to work in the UK to apply for this position. If you are interested in this position, please apply via this link or message Phil Crew via LinkedIn or call the Resolute Group (phone number removed). If this role isn't quite right for you, please follow The Resolute Group on LinkedIn for all of our latest positions. All applications are kept confidential and will not be used without your permission.
24/10/2025
Full time
Business Analyst - Change Management Working for a consultancy supporting a project team with a major change transformation within the utility sector. The Change programme is underway, so this would suit someone used to being part of implementing a programme. Location: - Coventry (Hybrid working 3 days a week at home, 2 days in the client's offices) Salary: 50,000 - 60,000 basic + Package The hybrid days are set days as you will need to be flexible around the client & Project requirements, for example - workshops, meetings, training etc as required. Role Description: The Resolute Group is working with a Consultancy with a number of projects live across the UK and a secure order book into 2026. We need an experienced Business Analyst to work on a project-by-project basis, supporting the Change Project Manager in implementing a change programme. All the projects are based in the Utilities sector, so this is a great opportunity to develop your skills across any of the following sectors: Water Gas Power Telecoms Day-to-day activities will change but could include: - Supporting the Change Project Manager and Programme Manager, with implementing new processes and systems. Support with documentation creation including training plans, process maps and internal process changes. Keeping the team focused on achieving the key milestones by using the data to create data dashboards (Power BI) and keep them updated. Ensuring the milestones are achieved and communication is maintained between all the stakeholders in the programme. Support in data collection and transferring from existing to new systems. Key transferable skills could include: Process mapping & documentation (e.g., Visio, Lucidchart, BPMN) Requirements gathering and stakeholder interviews Gap analysis and impact assessment User stories / acceptance criteria creation (Agile methodology) Data analysis & reporting (Excel, Power BI, SQL basics) Change impact analysis and readiness assessment Stakeholder management and communication planning Workshop facilitation and presentation skills A good background for this position would be someone used to being hands-on in a change of a programme, used to being part of a small team as the projects typically only have between 5 - 10 people assigned from Data Analysts through to Project Managers. A lean, very much hands-on team supporting each other to achieve the change programme. Qualifications / Experience: Proven experience of being on a change programme - being hands-on with the client from creating and amending documentation through to stakeholder engagement. Degree or MBA to support your experience and work you would be undertaking. Having a change management experience within a smaller / SME organisation. PLEASE NOTE You must be living and authorised to work in the UK to apply for this position. If you are interested in this position, please apply via this link or message Phil Crew via LinkedIn or call the Resolute Group (phone number removed). If this role isn't quite right for you, please follow The Resolute Group on LinkedIn for all of our latest positions. All applications are kept confidential and will not be used without your permission.
Your new company This is a pivotal opportunity to join the Data and Innovation division of a large complex organisation leading the delivery of SAM (Supervisory Analytics and Metrics)-a transformative programme enhancing supervisory decision-making through advanced data and analytics. You will architect and implement cloud-native data solutions aligned with the organisation's enterprise cloud strategy and SAM's Target Operating Model. This is a high-impact role where you'll shape the future of supervisory technology in a collaborative, forward-thinking environment. Your new role Define and implement the data engineering strategy aligned with business and technology goals. Lead development of data ingestion, quality, and metadata pipelines powering SAM's supervisory tools. Deliver scalable, secure, and production-ready data platforms using Azure and Databricks. Collaborate across Technology and DAT to integrate SAM solutions into the organisations Enterprise Data Platform (EDP). Champion CI/CD, DevOps, data governance and federated development within the PRA's Hub & Spoke model. Mentor and coach data engineers on Azure tooling, pipeline management, coding practices, and design principles. Work with data governance teams to maintain a comprehensive data catalogue and ensure compliance with security and privacy regulations. Contribute to Communities of Practice and support their cloud-first strategy. What you'll need to succeed Extensive experience in cloud-based data engineering (preferably Databricks), with a strong background in modernisation and large-scale migration. Expertise in Azure services (API Manager, App Service), Databricks, Spark, Python, SQL, and AI/ML frameworks. Proven track record of leading technical teams and delivering complex data solutions in production. Strong understanding of data governance, security, and compliance in regulated environments. Essential Criteria Proven experience designing and deploying cloud-native data architectures at scale. Proficiency in Python, SQL, PySpark. Demonstrated ability to build secure, scalable, cost-efficient data solutions on Azure. Experience with data security and regulatory compliance tools (e.g. Microsoft Purview, Unity Catalog). Ability to translate strategic goals into technical delivery plans and roadmaps. Desirable Criteria Experience designing and implementing AI/ML-driven solutions within data platforms. Relevant certifications (e.g. Databricks Engineer Professional, Azure Data Engineer Associate, Azure Solutions Architect). Advanced academic qualifications or industry recognition in data engineering and cloud technologies. Experience in DevOps practices using GitHub Actions and automated CI/CD pipelines. What you'll get in return This is a unique opportunity to work on a high-profile programme within a prestigious institution, contributing to the future of supervisory technology. The role is based in Leeds with flexible working arrangements and offers the chance to lead innovation in a supportive and mission-driven environment. Salary package negotiable on experience up to 90,000 plus excellent benefits package including generous annual leave, fantastic pension and hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
24/10/2025
Full time
Your new company This is a pivotal opportunity to join the Data and Innovation division of a large complex organisation leading the delivery of SAM (Supervisory Analytics and Metrics)-a transformative programme enhancing supervisory decision-making through advanced data and analytics. You will architect and implement cloud-native data solutions aligned with the organisation's enterprise cloud strategy and SAM's Target Operating Model. This is a high-impact role where you'll shape the future of supervisory technology in a collaborative, forward-thinking environment. Your new role Define and implement the data engineering strategy aligned with business and technology goals. Lead development of data ingestion, quality, and metadata pipelines powering SAM's supervisory tools. Deliver scalable, secure, and production-ready data platforms using Azure and Databricks. Collaborate across Technology and DAT to integrate SAM solutions into the organisations Enterprise Data Platform (EDP). Champion CI/CD, DevOps, data governance and federated development within the PRA's Hub & Spoke model. Mentor and coach data engineers on Azure tooling, pipeline management, coding practices, and design principles. Work with data governance teams to maintain a comprehensive data catalogue and ensure compliance with security and privacy regulations. Contribute to Communities of Practice and support their cloud-first strategy. What you'll need to succeed Extensive experience in cloud-based data engineering (preferably Databricks), with a strong background in modernisation and large-scale migration. Expertise in Azure services (API Manager, App Service), Databricks, Spark, Python, SQL, and AI/ML frameworks. Proven track record of leading technical teams and delivering complex data solutions in production. Strong understanding of data governance, security, and compliance in regulated environments. Essential Criteria Proven experience designing and deploying cloud-native data architectures at scale. Proficiency in Python, SQL, PySpark. Demonstrated ability to build secure, scalable, cost-efficient data solutions on Azure. Experience with data security and regulatory compliance tools (e.g. Microsoft Purview, Unity Catalog). Ability to translate strategic goals into technical delivery plans and roadmaps. Desirable Criteria Experience designing and implementing AI/ML-driven solutions within data platforms. Relevant certifications (e.g. Databricks Engineer Professional, Azure Data Engineer Associate, Azure Solutions Architect). Advanced academic qualifications or industry recognition in data engineering and cloud technologies. Experience in DevOps practices using GitHub Actions and automated CI/CD pipelines. What you'll get in return This is a unique opportunity to work on a high-profile programme within a prestigious institution, contributing to the future of supervisory technology. The role is based in Leeds with flexible working arrangements and offers the chance to lead innovation in a supportive and mission-driven environment. Salary package negotiable on experience up to 90,000 plus excellent benefits package including generous annual leave, fantastic pension and hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
A great opportunity for a Business Development Manager to join a fast-paced business delivering some of the finest locally sourced fresh fish from the coast and seafood from all over the world. THE BUSINESS A leading wholesaler and retailer of fine quality fish with an unsurpassed reputation for quality. The company is long established with modern processing and distribution systems and the supplier of choice for the finest chefs, working with some of the most prestigious clients across Central London and the Home Counties THE ROLE Selling High Quality Fresh Fish to Restaurants, Hotels, Independent Retailers. Develop business with chefs and buying teams who demand first quality products for their discerning customers. Consistent business development in the high-end foodservice and Independent sectors in the London area. Demonstrate a professional, enthusiastic approach with a personal stake in maintaining integrity in all of your business dealings. Typical customers would be Hotels, Restaurants, Food Outlets, Independent Retailers, Leisure Clubs. THE IDEAL CANDIDATE You will need to be a disciplined self-starter with the ability to add value to the business through building and maintaining relationships. Ideally you will need to have "Centre Plate" Sales Experience Ability to work efficiently and enthusiastically both within a team and independently. Experience of selling into HORECA preferred. B to B Food Sales experience essential. Experienced at selling to Chefs would be ideal but not essential. Proven track record of selling food products to the high-end retailers preferred. If this job is of interest and you would like to investigate further, apply TODAY! "Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants." Kandhu GDPR & Privacy Policy Statement Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.
24/10/2025
Full time
A great opportunity for a Business Development Manager to join a fast-paced business delivering some of the finest locally sourced fresh fish from the coast and seafood from all over the world. THE BUSINESS A leading wholesaler and retailer of fine quality fish with an unsurpassed reputation for quality. The company is long established with modern processing and distribution systems and the supplier of choice for the finest chefs, working with some of the most prestigious clients across Central London and the Home Counties THE ROLE Selling High Quality Fresh Fish to Restaurants, Hotels, Independent Retailers. Develop business with chefs and buying teams who demand first quality products for their discerning customers. Consistent business development in the high-end foodservice and Independent sectors in the London area. Demonstrate a professional, enthusiastic approach with a personal stake in maintaining integrity in all of your business dealings. Typical customers would be Hotels, Restaurants, Food Outlets, Independent Retailers, Leisure Clubs. THE IDEAL CANDIDATE You will need to be a disciplined self-starter with the ability to add value to the business through building and maintaining relationships. Ideally you will need to have "Centre Plate" Sales Experience Ability to work efficiently and enthusiastically both within a team and independently. Experience of selling into HORECA preferred. B to B Food Sales experience essential. Experienced at selling to Chefs would be ideal but not essential. Proven track record of selling food products to the high-end retailers preferred. If this job is of interest and you would like to investigate further, apply TODAY! "Kandhu Recruitment will consider all applications based on each candidate's suitability to the role or similar roles within the Food Sector and if we feel you are a relevant candidate we will process your application by adding you to our secure recruitment database and then contacting you to progress job opportunities further. We do not contact unsuitable applicants." Kandhu GDPR & Privacy Policy Statement Kandhu has fully implemented GDPR & Privacy Policies across its business and a copy of our Privacy Policy can be found by visiting our website. By applying for this role Kandhu will add your details to our database - assuming you have the right level of experience for the roles you apply for, after which we will be in touch.
Prestigious opportunity with a Global Investment Giant for a Site Reliability Engineering (SRE) Manager to be based in our Manchester HQ, leading a talented team of engineers dedicated to maintaining and enhancing the reliability of our systems. Working closely with cross-functional teams across the globe, including business stakeholders, product managers, and software engineers, you will ensure our services are scalable, reliable, and continually improving. Our applications are critical to the continued success of our international businesses, with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and develop a high-performing SRE team. Foster a culture of collaboration, innovation, and continuous improvement. Assist with the design, implementation, and maintenance of systems to ensure high availability, scalability, and performance. Develop and implement strategies for incident response, root cause analysis, and post-mortem reviews to prevent future incidents. Work closely with business and technology teams to understand their needs and ensure alignment with reliability and uptime goals. Facilitate communication and collaboration across global teams. Drive the development and adoption of automation tools to improve efficiency and reduce manual intervention. Establish and maintain comprehensive monitoring and alerting systems. Use data-driven insights to proactively identify and address potential issues. Promote a culture of continuous improvement by identifying and implementing best practices in SRE. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a leadership role with production support and/or software delivery responsibility Proficiency in cloud concepts, preferably AWS. Excellent communication skills, especially under pressure, and across various stakeholder types, from engineers to executives Ability to foster a culture of innovation, efficiency, independent thinking and collaboration Strong focus on quality, automation, and client experience Excellent troubleshooting mindset What you'll get in return In return, you will be rewarded with a six-figure salary, bonus, rewards payment and an enviable benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
24/10/2025
Full time
Prestigious opportunity with a Global Investment Giant for a Site Reliability Engineering (SRE) Manager to be based in our Manchester HQ, leading a talented team of engineers dedicated to maintaining and enhancing the reliability of our systems. Working closely with cross-functional teams across the globe, including business stakeholders, product managers, and software engineers, you will ensure our services are scalable, reliable, and continually improving. Our applications are critical to the continued success of our international businesses, with a focus on resiliency, this role has an opportunity to provide strategic guidance on improvements. At the forefront of providing production support services including, incident logging, incident resolution, problem management, change management practices, and SRE support, we are inviting you to join our success story. As our Site Reliability Engineering Manager you will:- Lead, coach, and develop a high-performing SRE team. Foster a culture of collaboration, innovation, and continuous improvement. Assist with the design, implementation, and maintenance of systems to ensure high availability, scalability, and performance. Develop and implement strategies for incident response, root cause analysis, and post-mortem reviews to prevent future incidents. Work closely with business and technology teams to understand their needs and ensure alignment with reliability and uptime goals. Facilitate communication and collaboration across global teams. Drive the development and adoption of automation tools to improve efficiency and reduce manual intervention. Establish and maintain comprehensive monitoring and alerting systems. Use data-driven insights to proactively identify and address potential issues. Promote a culture of continuous improvement by identifying and implementing best practices in SRE. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a leadership role with production support and/or software delivery responsibility Proficiency in cloud concepts, preferably AWS. Excellent communication skills, especially under pressure, and across various stakeholder types, from engineers to executives Ability to foster a culture of innovation, efficiency, independent thinking and collaboration Strong focus on quality, automation, and client experience Excellent troubleshooting mindset What you'll get in return In return, you will be rewarded with a six-figure salary, bonus, rewards payment and an enviable benefits package! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Process and Project Manager Operations / Supply Chain / ERP Focus Location: Hayes, UK ( hybrid flexibility ) Salary: £60,000 + bonus Due to my client's High-growth we have a newly created role About the Role: We are seeking a proactive and experienced Process and Project Manager to lead business-critical projects focused on process improvement and system optimisation. This is a pivotal role within a high-growth, consumer-focused business, helping to shape the way teams work across operations and supply chain functions. You will play a key role in analysing and improving business processes, driving efficiency, and ensuring ERP and CRM systems meet operational needs. This is an excellent opportunity for someone with strong project management skills and a passion for change management. Qualifications & Skills: Bachelor s degree in Business, Project Management, or related field. Project management certification (PMP, Prince2, or equivalent). Minimum of 5 years experience in process and project management, ideally in an international context. Proven track record of delivering large-scale projects on time and within budget. Strong understanding of process and project management methodologies (Agile, Waterfall, Lean). Proficiency with project management software (MS Project, Teams, Planner). Excellent change management, communication, and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced environment. Key Responsibilities: Analyse and optimise operations and supply chain processes to enhance efficiency and align with international standards. Identify inefficiencies, bottlenecks, and areas for improvement, implementing solutions to streamline workflows. Lead projects, tracking timelines, risks, and deliverables to ensure successful implementation. Coordinate initiatives with teams across departments and geographies, serving as the main point of contact for stakeholders. Work closely with technical teams to ensure ERP/CRM systems are configured to meet business needs. Provide training, documentation, and support for staff to ensure successful adoption of new processes and systems. Support ongoing continuous improvement initiatives and maintain data integrity within ERP/CRM systems. Benefits: 25 days holiday per year Private health insurance and pension Opportunities for professional development and cross-functional collaboration Staff purchase schemes and product benefits
24/10/2025
Full time
Job Title: Process and Project Manager Operations / Supply Chain / ERP Focus Location: Hayes, UK ( hybrid flexibility ) Salary: £60,000 + bonus Due to my client's High-growth we have a newly created role About the Role: We are seeking a proactive and experienced Process and Project Manager to lead business-critical projects focused on process improvement and system optimisation. This is a pivotal role within a high-growth, consumer-focused business, helping to shape the way teams work across operations and supply chain functions. You will play a key role in analysing and improving business processes, driving efficiency, and ensuring ERP and CRM systems meet operational needs. This is an excellent opportunity for someone with strong project management skills and a passion for change management. Qualifications & Skills: Bachelor s degree in Business, Project Management, or related field. Project management certification (PMP, Prince2, or equivalent). Minimum of 5 years experience in process and project management, ideally in an international context. Proven track record of delivering large-scale projects on time and within budget. Strong understanding of process and project management methodologies (Agile, Waterfall, Lean). Proficiency with project management software (MS Project, Teams, Planner). Excellent change management, communication, and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced environment. Key Responsibilities: Analyse and optimise operations and supply chain processes to enhance efficiency and align with international standards. Identify inefficiencies, bottlenecks, and areas for improvement, implementing solutions to streamline workflows. Lead projects, tracking timelines, risks, and deliverables to ensure successful implementation. Coordinate initiatives with teams across departments and geographies, serving as the main point of contact for stakeholders. Work closely with technical teams to ensure ERP/CRM systems are configured to meet business needs. Provide training, documentation, and support for staff to ensure successful adoption of new processes and systems. Support ongoing continuous improvement initiatives and maintain data integrity within ERP/CRM systems. Benefits: 25 days holiday per year Private health insurance and pension Opportunities for professional development and cross-functional collaboration Staff purchase schemes and product benefits
The Talent Set are delighted to be recruiting a very unique part time role for an international development charity. Role Title: Digital Data Analytics Specialist Salary: £48,166-£49,446 Pro-rata Location: London-Hybrid Tenure: 28 hours Part-Time (2-4 days per week), Permanent Digital Analytics & Optimisation Specialist Purpose of Role: Work collaboratively with digital colleagues to drive reach, engagement, and conversion across all digital channels. You ll use data insights to optimise performance, manage technical tracking and tagging, and ensure compliance with privacy and consent standards. Through expert analysis and reporting, you ll help shape evidence-based digital strategies that grow our audience and strengthen our impact. Key Responsibilities Tracking, Data Analysis & Insights Monitor and analyse website and digital campaign performance using tools such as GA4, Google Tag Manager, Google Ads, Sprout Social, and Search Console . Deliver clear, actionable insights and recommendations to improve site performance, user journeys, engagement, and conversion. Manage end-to-end tracking implementation across websites, maintaining documentation and data accuracy. Define and track relevant KPIs for engagement, reach, and conversion across all channels. Lead on cookie implementation, consent management, and compliance with online privacy standards. Present findings in a structured, transparent way to build organisational learning and drive continuous improvement. Testing & Optimisation Support ongoing SEO and site optimisation in collaboration with developers and content teams. Contribute to conversion rate optimisation (CRO) initiatives to enhance campaign and site performance. Apply data-driven experimentation, including A/B and multivariate testing, to refine user experience and increase conversion. Digital Marketing & Reporting Create and maintain dashboards and performance reports (using Power BI, Google Looker Studio, or similar tools) to make data insights accessible across teams. Evaluate paid and organic campaigns, providing evidence-based recommendations for improved ROI and engagement. Collaboration & Knowledge Sharing Deliver training sessions for colleagues on digital metrics and analytics tools. Stay current with digital trends, technologies, and best practices, and share insights across teams. Participate actively in cross-team digital groups, contributing to a culture of shared learning and innovation. Experience, Knowledge & Skills Essential Strong commitment to the charity mission, feminist principles , and values of equality, diversity, inclusion, and anti-racism . Minimum 1 year of experience in a digital analytics or marketing analytics role. Advanced experience with Google Analytics 4 (GA4) and Google Tag Manager . Working knowledge of JavaScript, HTML, and CSS for implementing custom tags and managing data layers. Proficiency in tracking and tagging methods (events, pixels, UTM parameters). Experience with data visualisation tools (e.g., Power BI, Google Looker Studio). Strong knowledge of SEO techniques , conversion rate optimisation , and digital marketing (including PPC and Google Ads). Advanced Excel and statistical analysis skills. Understanding of cookies, consent management, and online data privacy . Excellent communication skills able to translate complex data into clear, actionable insights. Enthusiasm, curiosity, and a proactive, can-do attitude. How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
24/10/2025
Full time
The Talent Set are delighted to be recruiting a very unique part time role for an international development charity. Role Title: Digital Data Analytics Specialist Salary: £48,166-£49,446 Pro-rata Location: London-Hybrid Tenure: 28 hours Part-Time (2-4 days per week), Permanent Digital Analytics & Optimisation Specialist Purpose of Role: Work collaboratively with digital colleagues to drive reach, engagement, and conversion across all digital channels. You ll use data insights to optimise performance, manage technical tracking and tagging, and ensure compliance with privacy and consent standards. Through expert analysis and reporting, you ll help shape evidence-based digital strategies that grow our audience and strengthen our impact. Key Responsibilities Tracking, Data Analysis & Insights Monitor and analyse website and digital campaign performance using tools such as GA4, Google Tag Manager, Google Ads, Sprout Social, and Search Console . Deliver clear, actionable insights and recommendations to improve site performance, user journeys, engagement, and conversion. Manage end-to-end tracking implementation across websites, maintaining documentation and data accuracy. Define and track relevant KPIs for engagement, reach, and conversion across all channels. Lead on cookie implementation, consent management, and compliance with online privacy standards. Present findings in a structured, transparent way to build organisational learning and drive continuous improvement. Testing & Optimisation Support ongoing SEO and site optimisation in collaboration with developers and content teams. Contribute to conversion rate optimisation (CRO) initiatives to enhance campaign and site performance. Apply data-driven experimentation, including A/B and multivariate testing, to refine user experience and increase conversion. Digital Marketing & Reporting Create and maintain dashboards and performance reports (using Power BI, Google Looker Studio, or similar tools) to make data insights accessible across teams. Evaluate paid and organic campaigns, providing evidence-based recommendations for improved ROI and engagement. Collaboration & Knowledge Sharing Deliver training sessions for colleagues on digital metrics and analytics tools. Stay current with digital trends, technologies, and best practices, and share insights across teams. Participate actively in cross-team digital groups, contributing to a culture of shared learning and innovation. Experience, Knowledge & Skills Essential Strong commitment to the charity mission, feminist principles , and values of equality, diversity, inclusion, and anti-racism . Minimum 1 year of experience in a digital analytics or marketing analytics role. Advanced experience with Google Analytics 4 (GA4) and Google Tag Manager . Working knowledge of JavaScript, HTML, and CSS for implementing custom tags and managing data layers. Proficiency in tracking and tagging methods (events, pixels, UTM parameters). Experience with data visualisation tools (e.g., Power BI, Google Looker Studio). Strong knowledge of SEO techniques , conversion rate optimisation , and digital marketing (including PPC and Google Ads). Advanced Excel and statistical analysis skills. Understanding of cookies, consent management, and online data privacy . Excellent communication skills able to translate complex data into clear, actionable insights. Enthusiasm, curiosity, and a proactive, can-do attitude. How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am 5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a second life securely collecting, wiping, refurbishing, and redistributing IT assets with care and precision. We turn old tech into new opportunities delivering great value, protecting data, and helping the planet at the same time. We re a fast-growing, friendly team who believe in doing things the right way with integrity, innovation, and a sense of humour. If you re passionate about great service, smart solutions, and making a difference, you ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate our customer service operations. In this key role, you ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service Excellence Develop, implement, and manage a robust returns and warranty process. Oversee all customer communications from order through to delivery, ensuring a smooth, consistent experience. Drive customer satisfaction and ensure service excellence at every touchpoint. Build and maintain strong relationships with key partners and customers, continually enhancing their experience. Coordinate logistics and transport arrangements to support business operations as required. ITAD / Ex-Lease Operations Support key partners throughout the ITAD process. Liaise with clients and arrange collections using approved carriers. Verify collection paperwork and site scan logs, promptly addressing any discrepancies. Confirm receipt of consignments into the facility using the ERP system. Monitor and ensure adherence to service level agreements (SLAs). Reseller Support Ensure all customer complaints are resolved promptly and effectively, collaborating with internal teams to prevent recurrence. Coordinate logistics to align with specific order requirements and timelines. Accurately enter all purchase orders (POs) into the system to maintain up-to-date and reliable records. Provide timely ETAs, process updates, and proof of delivery (POD) information to customers and partners. Accounts Support Provide assistance to the Finance Director as required. Accurately invoice all customer orders using QuickBooks. Prepare and issue customer statements and provide Purchase Ledger support. Company Development Collaborate on ISO documentation and process development. Support the senior management team in ensuring a smooth transition to our new site. Contribute to the implementation and optimization of the new ERP system, creating clear process documentation. Champion the company s vision and values, contributing innovative ideas to drive growth and success. Play an active role in developing and promoting the Re-com culture. Perks 22 days annual holiday Free on-site parking MORE TBC
24/10/2025
Full time
Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am 5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a second life securely collecting, wiping, refurbishing, and redistributing IT assets with care and precision. We turn old tech into new opportunities delivering great value, protecting data, and helping the planet at the same time. We re a fast-growing, friendly team who believe in doing things the right way with integrity, innovation, and a sense of humour. If you re passionate about great service, smart solutions, and making a difference, you ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate our customer service operations. In this key role, you ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service Excellence Develop, implement, and manage a robust returns and warranty process. Oversee all customer communications from order through to delivery, ensuring a smooth, consistent experience. Drive customer satisfaction and ensure service excellence at every touchpoint. Build and maintain strong relationships with key partners and customers, continually enhancing their experience. Coordinate logistics and transport arrangements to support business operations as required. ITAD / Ex-Lease Operations Support key partners throughout the ITAD process. Liaise with clients and arrange collections using approved carriers. Verify collection paperwork and site scan logs, promptly addressing any discrepancies. Confirm receipt of consignments into the facility using the ERP system. Monitor and ensure adherence to service level agreements (SLAs). Reseller Support Ensure all customer complaints are resolved promptly and effectively, collaborating with internal teams to prevent recurrence. Coordinate logistics to align with specific order requirements and timelines. Accurately enter all purchase orders (POs) into the system to maintain up-to-date and reliable records. Provide timely ETAs, process updates, and proof of delivery (POD) information to customers and partners. Accounts Support Provide assistance to the Finance Director as required. Accurately invoice all customer orders using QuickBooks. Prepare and issue customer statements and provide Purchase Ledger support. Company Development Collaborate on ISO documentation and process development. Support the senior management team in ensuring a smooth transition to our new site. Contribute to the implementation and optimization of the new ERP system, creating clear process documentation. Champion the company s vision and values, contributing innovative ideas to drive growth and success. Play an active role in developing and promoting the Re-com culture. Perks 22 days annual holiday Free on-site parking MORE TBC
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