24 jobs found

The OneGL project is an enterprise-wide SAP implementation and data transformation project which is managed at an overall level by Corporate Finance. The Senior Business Analyst will sit at the heart of the technical team to ensure successful data migration and testing phases of the SAP reinsurance module. They will carry out data validation and analysis to ensure that the outcomes of the project are realised, work with business users to carry out user acceptance testing, document tasks and obtain approval from the finance and Reinsurance operations user community with respect to requirements, design, build, and testing of the system. As part of the Agile delivery team, they will also help to ensure ongoing continuous improvement through the identification and championing of new ways of working, standards and toolsets. About the Department & Team Finance in London consists of circa 100 FTE and has a number of key roles: To partner the business to enhance decision making with a focus on strategy, planning, analysis and reporting. Support is provided both to two management 'Demand Pillars' of LM Reinsurance and LII - and also to the supporting functions within GRS. To ensure that all external financial reporting requirements (statutory, regulatory, tax, capital etc) are fulfilled. LII in Europe consists of a Lloyd's Syndicate, a UK insurance company with European branches, a number of service companies and a portion of a US balance sheet. To provide insightful performance analysis on the GRS International legal entities to the Legal Entity Management Committees enabling effective performance planning and management. To report to our US Parent on standard monthly requirements and ad hoc requests on both a pillar and a legal basis. To ensure superior management of our investments, cash and all financial risks. To give finance operations support to the business and finance. Finance strives for continuous improvement in all areas and aims for excellent customer service, supported by quality and efficient processes, all operating within a robust control environment. Key Responsibilities Analyse and validate data migrated from legacy systems to the SAP FS RI reinsurance module, designing and executing reconciliations to ensure data accuracy, integrity and quality. Troubleshoot and reconcile contract configuration discrepancies between operational systems and the new SAP FS RI module, investigating root causes and working with relevant teams to drive timely resolution. Support end to end testing activities and, where required, translate business requirements into detailed technical specifications, collaborating with development teams to design and deliver effective solutions. Plan and facilitate structured workshops and meetings with business and technical stakeholders to elicit, challenge and refine requirements. Produce comprehensive process documentation to ensure appropriate reinsurance controls are defined, embedded and maintained, providing assurance that data migration outputs are accurate and fit for purpose. Document current state (as is) and future state (to be) processes affected by the implementation, engaging and aligning multiple stakeholders through iterative process design with a particular focus on inter team handoffs and accountability. Ensure that future state processes are robust, well controlled and fully documented, embedding clear ownership, governance and auditability to support sustainable and compliant operations post implementation. Contribute effectively as an integral member of the project team, supporting the creation, refinement and prioritisation of the product backlog to ensure delivery remains aligned with business objectives. Skills and Experience Finance experience, with experience of London Markets reinsurance finance desirable. Insurance and London market experience desirable. Reinsurance / SAP FS RI implementation, integration and user acceptance testing experience. Business analysis experience with strong analytical and problem solving skills and knowledge of business analysis methodologies. Advanced data processing and transformation tools - proficient in MS Excel and handling of multiple large datasets, SQL or equivalent. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest and Whistleblowing.

The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details

The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details

Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%Hybrid working opportunityPrivate HealthcareMarshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909We now have an opportunity for a Senior Cyber Security Analyst (12 month contract) within Marshall.The focus of this technical role is on threat prevention, detection and response for Marshall, including the configuration and monitoring of a security information and event management (SIEM) system, operating next generation antivirus, intrusion detection/prevention systems (IDS/IPS), vulnerability management tools and Firewall, DLP, Web and Email Security Gateways.This is a senior role, where the holder will also be expected to evolve and expand the use of current security toolsets, help identify and implement additional tools, services, process changes, policy decisions and close compliance gaps, to enhance the Marshall protection and detection capabilities as risks evolve over time.Responsibilities include:Managing set checklistsProblem management through to handover or resolutionThreat identification and classificationIncident response leadReport writingStakeholder managementContinuous improvementJunior SOC staff mentoringTasks:Helping to maintain and monitor the effectiveness of security measures and controlsConduct and help coordinate, routine security event monitoring and investigations using available toolsUse, configure and develop the use of a security information and event management (SIEM) and EDR toolMonitor and configure network intrusion detection and prevention systemsAnalyse and create reports for security incidents, to determine root cause and lessons learntCreate and rehearse Incident Response plans, support audits and red team engagementsWork closely with other Cyber Security/IT team members and external support groupsRoutinely communicate with individuals both inside and outside the businessResponding to, own and close/escalate service ticketsTake ownership as required, of project activities assigned from internal or external projectsConfiguring, reviewing and reporting relevant risks using vulnerability testing tools/servicesInput into the risk management process and help prioritise key mitigation strategiesConfidently work with outside services in the event of incident response or routine investigations, including Red/Blue Team engagementsAid in the delivery of security awareness training to the businessMentor junior cyber security analyst/sOn occasion, be able to cover Cyber Security Manager operational responsibilitiesPlease apply if you have most of the following:Technical Competencies:Deep hands-on skills with Windows and ideally Linux operating systems, also networking and bespoke device typesVery good awareness of computer networking protocols in relation to cyber securityAdministration, configuration and use of a Security Information and Event Management (SIEM) system, including creating alerts, reports, dashboards, handling IOCs and Threat FeedsAdministration of Firewalls, Web Proxies, Web Application Firewalls, Email Security and Endpoint Detection-Response softwareTechnical understanding of common cyber security threats, faced by individuals or organisations, as well as mapping threats to frameworks such as MITRE ATT&CKExtensive and detailed knowledge of how software/hardware vulnerabilities can be exploitedAbility to prioritise risks in terms of potential likelihood, impact, consequences and mitigationsAny Cyber Security related qualificationsExperience:Experience of working in a Security Operations Centre or similar roleDetailed exposure to Applications, Networks, Servers and/or Endpoint devicesWorking with large amounts of data, for analysis, reporting or general IT servicesDocumenting, developing and expanding on existing operational cyber security processes and playbooksExposure to and experience of recovering from cyber security incidentsExperience working in or for a highly regulated industry, with data classifications and compliance frameworksPractical experience knowledge of vulnerability scanning and pen testing type toolsExperience doing gap analysis, threat modelling and managing/mapping TTPsExperience of collating and presenting information to others inside and outside IT or Security TeamsCompiling risk assessments, technical, security or otherwise, including lessons learntYou must Be available to attend site at short notice should there be a major cyber incident which requires onsite investigation, coordination or responseAre you eligible for a guaranteed interview? If you identify as disabled under the Disability Confident Scheme, a care leaver, have experience in care, or are a member/veteran of the armed forces, you may qualify. If you meet the essential criteria for the role, reach out to .A Resourcing team member will respond to you as soon as possible. Group is an Equal Opportunity EmployerMarshall Group is an Equal Opportunity EmployerMarshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplaceeveryone feels valued, respected, and able to thrive, free from bullying, harassment, and discrimination. Fostering a positive culture is key to our individual and shared success.

We are seeking a skilled and proactive Tier 2 Security Operations Centre (SOC) Analyst to play a critical role in our 24x7 Security Operations Centre. As a Tier 2 Analyst, you will lead the investigation, containment, and coordination of security incidents, working closely with Tier 1 analysts, internal IT teams, and external stakeholders. You'll take ownership of more complex alerts, support threat hunting and intelligence efforts, and contribute to the refinement of detection rules, playbooks, and response procedures. This is an excellent opportunity for an experienced security analyst ready to take the next step - with a chance to mentor junior analysts, deepen your technical expertise, and help shape our evolving security posture in a collaborative, hands on environment. Key responsibilities for this role may include: Incident Detection & Response: Lead the triage, investigation, and classification of security events using SIEM and other tooling Take ownership of end to end handling of medium to high severity incidents, coordinating containment and remediation efforts Maintain detailed incident records, including timelines, impact assessments, root cause analysis, and mitigation steps Act as an escalation point for Tier 1 analysts, guiding initial response actions and validating escalations Threat Intelligence and Analysis: Perform in depth analysis of suspicious activity, identifying indicators of compromise and attribution patterns Lead threat intelligence sharing within the organisation and with external partners Mentor Tier 1 staff in interpreting threat data and logs during investigations Security Monitoring and Detection Engineering: Conduct continuous security monitoring of network traffic, endpoints, and critical systems Proactively tune and improve SIEM rules, alerts, and correlation logic to reduce false positives and increase detection fidelity Support onboarding of new data sources into SIEM and help define parsing, enrichment, and correlation logic Lead investigations into recurring false positives or noisy alerts and propose sustainable resolutions Support deployment and configuration of security tooling Compliance, Reporting and Documentation: Lead security audits and assessments, providing evidence of SOC activities and controls Maintain accurate records of all events handled, including triage notes and escalation details. Lead the delivery of incident and vulnerability summaries to the management team and customers as part of Service Reviews or Security Working Groups Lead post incident reviews and document lessons learned Ensure compliance with industry standards, regulations, and internal security policies Prepare and present regular reports and metrics on SOC operations and overall security posture Vulnerability Management: Coordinate and support risk based prioritisation of vulnerability remediation efforts Support vulnerability lifecycle management, including exception handling, patch validation, and reporting Provide vulnerability remediation guidance based on CVSS scores, threat context and business impacts Collaboration and knowledge sharing: Act as a technical mentor to Tier 1 analysts, supporting their development and escalation handling Work closely with other IT teams (e.g., Network, Architecture, and Development teams) to identify and resolve security issues Share insights, threat intelligence, and incident learnings to improve the overall security posture of the organization As a T2 SOC Analyst, you will have: 1 to 5 years of hands on experience in a SOC or similar security operations role, with demonstrable exposure to alert triage, incident response, security monitoring, and threat analysis Experience handling real world security incidents and working with SIEM, EDR, or vulnerability management tools Candidates with strong practical experience through labs, home projects, certifications, or internships may also be considered if they can demonstrate applied knowledge at a Tier 2 level Bachelor's degree in Computer Science, Information Security, Cyber Security or related field, or equivalent experience desirable. Any SIEM specific certification or vendor specific training. Relevant cybersecurity certifications such as Certified Cloud Security Professional (CCSP) or other relevant security certifications, Security+ (CompTIA), CEH (Certified Ethical Hacker), CISSP, BTL1, BTL2 or others are highly desirable but not essential.

IT Analyst, Information SecurityApplylocations: City Centre, Leedstime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 2, 2026 (13 days left to apply)job requisition id: JR100406 Shape the Future with the National Wealth Fund At the National Wealth Fund, our mission is to swiftly and effectively mobilise trusted sector insights and investment expertise to unlock billions in private finance for projects across the United Kingdom. Providing £27.8bn of capital and an expanded mandate, we are ready to help the market invest with confidence, continue to drive forward the Government's growth ambitions.We are looking for skilled and results oriented individuals who are motivated to help us build the National Wealth Fund into an industry-leading institution. Job Purpose Support NWF's IT Risk & Security function by monitoring and analysing security information across a cloud-first, SaaS-enabled environment. Working under the direction of the IT Risk & Security Lead and/or Senior Analysts, help identify threats and vulnerabilities across Microsoft 365 (including Defender, Entra ID, Purview and Copilot) and wider SaaS services, and support the operation and continuous improvement of effective security controls. Provide information security services including incident triage and response support, risk and compliance reporting, and security administration activities.This is a hands-on role supporting NWF's security operations and governance activities. On a typical day you will be monitoring and triaging alerts and investigations in Microsoft 365 (including Defender), responding to general security support queries and service requests from colleagues, and supporting the coordination of incidents (logging, evidence capture, timelines and follow-ups). You will also spend time producing clear status updates and metrics, keeping documentation and runbooks up to date, and helping the team apply security controls across Entra ID, Purview, Copilot and wider SaaS services. The role works closely with IT colleagues and suppliers, escalating risks and issues to the IT Risk & Security Lead / Senior Analyst and helping to track remediation through to completion.This role is designed to build practical, in-demand security skills through day-to-day exposure to modern, cloud-first technology and ways of working. You'll work with and learn fromexperienced security colleagues, developing confidence in incident support, governance, and the application of security controls. You will gain hands-on experience across Microsoft 365 security capabilities (including Defender, Entra ID and Purview) and develop an understanding of how Copilot and wider SaaS services can be adopted securely. There will be opportunities to contribute to continuous improvement (e.g., improving runbooks, reporting, automation ideas and control checklists), and to support relevant training and certifications aligned to the role. Location: Hybrid working with a minimum of 3 days per week in the Leeds office Deadline to Apply: 1st July 2026. Early submission is encouraged, and applications will be reviewed on an ongoing basis Salary: £30,000 - £35,00 Core Responsibilities: Provide support to NWF's IT Risk & Security function, working under the direction of the IT Risk & Security Lead and/or Senior Analyst. Monitor and triage security alerts and events (primarily across Microsoft 365, including Defender); investigate and escalate in line with documented procedures. Support security incident management activities, including logging, evidence capture, timelines, communication support, and post-incident reporting. Respond to security support requests from colleagues (e.g., advice on secure ways of working, suspected phishing/malicious content, access and sharing questions, and Copilot/M365 security queries), resolving where appropriate and escalating in line with agreed processes. Assist with operational security administration tasks within agreed permissions and processes (e.g., user/guest access controls, Entra ID-related activities, and policy/configuration checks as directed). Support the use of Microsoft Purview capabilities (e.g., information protection / sensitivity labels, data governance tasks) and help track exceptions, issues, and actions. Support security-by-design / change activities by completing defined checks (e.g., review of SaaS onboarding requests, configuration questionnaires, or control checklists) and escalating risks/concerns. Track and support remediation actions arising from incidents, risk assessments, vulnerability findings, supplier assurance, and audit activity; follow up and report progress. Help maintain and improve security documentation (procedures, runbooks, knowledge articles) so standard processes are repeatable and auditable. Support the maintenance of information security governance artefacts (e.g., risk registers, control attestations, evidence packs) and produce accurate metrics and status reporting. Assist with internal and external audit requests by collating evidence and coordinating responses with relevant teams and third parties. Support operational security tasks such as phishing reporting/analysis, user guidance, and handling suspected malicious emails in line with policy. Maintain awareness of emerging threats and relevant M365 / cloud security features (including Copilot-related security considerations) and share practical improvements with the team. Knowledge, Skills & Experience Essential Practical experience supporting information security operations and/or information security risk management activities. Working knowledge of Microsoft 365 and cloud concepts, with an interest in the security capabilities across Defender, Entra ID, Purview and related services. Experience handling security alerts, incidents, or service requests using defined processes (including logging, triage, investigation support, escalation, and reporting). Understanding of common security control areas (identity and access management, endpoint/email security, data protection, logging/monitoring, and vulnerability management). Comfortable working with data to produce clear insights, metrics, and reporting (e.g., trends, KPIs, and action tracking). Working knowledge of security frameworks/standards and how controls are evidenced (e.g., NIST, ISO 27001, Cyber Essentials). Strong written and verbal communication skills, including the ability to document procedures and explain risk/issues in a clear, non-technical way. Good investigative and problem-solving skills, attention to detail, and ability to manage workload and escalate appropriately. Desirable Hands-on experience with Microsoft security tooling such as Microsoft Defender, Entra ID, Purview, and/or related security admin centres. Awareness of security considerations and controls for Copilot and GenAI features in Microsoft 365 (e.g., permissions, data access, and information protection). Understanding of data protection responsibilities and practical application (including UK GDPR). Experience supporting SaaS onboarding / supplier assurance activities (e.g., security questionnaires, evidence collation, tracking remediation actions). Relevant professional qualification or certification (e.g., Security+, SSCP, SC-900, AZ-900, or similar). Experience in a regulated environment and/or familiarity with audit and compliance expectations. Interpersonal Strong communication and engagement skills, with the ability to work effectively with technical and non-technical stakeholders. Collaborative approach and ability to build effective working relationships across IT, suppliers, and the wider business. Self-motivated and organised, with a continuous improvement mindset and comfort working to objectives and deadlines. Comfortable taking direction, asking questions, and escalating issues appropriately.A career with us offers a unique opportunity to make a lasting impact and work on cutting-edge technologies that will drive the UK's future. We value diversity in our people and inclusion is at the heart of what we do.We offer competitive benefits and unique learning opportunities from combining both private and public sector skills and experience. Please note, referencing and background checks are carried out for all roles here at the National Wealth Fund. About usThe National Wealth Fund encourages a diverse workforce and welcomes applications from all suitably qualified people. Inclusion is at the heart of what the Fund does. Diversity in the Fund's people and their ideas will be vital to the National Wealth Fund's success. Appointments will be made on merit, with regard to maintaining the breadth of experience and expertise required and reflecting diversity in the broadest sense, to embrace different perspectives, characteristics and experience, as well as being broadly representative of the nations and regions of the UK. Our roles are open to full-time, part-time or job-share applicants. Job-share applicants should supply individual CVs and a joint cover letter submitted with both applications. As part of our standard hiring process, please be informed that a background check will be conducted for successful candidates in accordance with our company policy and industry best practices. Please note, that successful candidates will be offered a salary that is appropriate to their relevant experience and performance during the selection process.

What do we do? Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like We are looking for a highly experienced and technically skilled Lead Security Operations Centre (SOC) Analyst to join our team and take ownership of the day to day operation and continuous improvement of our Security Operations Centre. This role combines deep technical expertise with operational leadership, people management, and project delivery responsibilities, ensuring the SOC remains effective in identifying, investigating, and responding to advanced security threats, issues, and vulnerabilities across the organisation. As the lead member of the team, you will oversee SOC operations, manage and coordinate complex security investigations, and provide technical leadership during all incidents. You will lead investigations into sophisticated threats such as advanced persistent threats (APTs), malware outbreaks, and targeted attacks, whilst performing hands on analysis of security events, forensic evidence collection, and root cause analysis. You will also drive the development and enhancement of detection capabilities across SIEM, EDR, and other monitoring technologies, while continuously improving SOC processes, procedures, workflows, automation, and playbooks to increase operational effectiveness and maturity. You will actively engage in threat hunting, leveraging your deep understanding of application code, infrastructure and hosting architectures (cloud and on premises), the software development lifecycle (SDLC), and CI/CD pipeline solutions to identify risks that span traditional and cloud native environments. You will collaborate closely with Security Engineering, IT, DevOps, and application teams to improve detection coverage, enhance monitoring capabilities, and strengthen the organisation's overall security posture. Alongside your technical responsibilities, you will provide line management for SOC analysts, including mentoring, coaching, performance management, and professional development, whilst overseeing workload prioritisation, SOC reporting, and the successful delivery of projects associated with SOC tooling, automation, compliance, and operational maturity. This role encompasses reactive incident response, proactive detection engineering, threat hunting, vulnerability management, and operational leadership. You will also contribute to strategic initiatives including penetration testing coordination, security assessments, audit preparation, threat intelligence activities, and the maintenance of SOC documentation and reporting. This role sits within the Product Operations and Corporate IT branch, reporting to the Director of Cyber Security and Networking, and operates as part of the broader Cyber Security, Network, and Security Engineering teams. Main responsibilities: Independently investigate and respond to security alerts and events from SIEM, EDR, and other security tools across endpoints, networks, cloud platforms, and applications. Lead proactive threat hunting activities, leveraging threat intelligence, application logs, and infrastructure telemetry to uncover indicators of compromise or stealthy threat activity. Perform in-depth analysis of logs, API configurations and traffic, container environments, network data, application and infrastructure architecture, as well as data center hosting environments to support threat detection, incident investigation, and root cause analysis. Manage complex cybersecurity incidents end-to-end, including containment, eradication, recovery, and post-incident analysis, while coordinating closely with cross-functional stakeholders. Deploy, operate, configure, and tune SIEM platforms and detection tools to enhance signal accuracy, reduce alert fatigue, and maintain effective detection coverage. Design, build, and maintain incident response playbooks and automation workflows to increase the efficiency, speed, and consistency of incident response processes. Simultaneously manage multiple active investigations and day-to-day SOC operations, effectively prioritising tasks and managing time under pressure. Conduct forensic analysis during investigations, including evidence preservation, malware analysis, memory examination, and root cause identification. Collaborate with DevOps, IT, and development teams to ensure timely containment, mitigation, and remediation of vulnerabilities and threats. Coordinate outputs from security assessment tools and penetration tests, ensuring clear ownership and timely closure of identified issues. Participate in and lead security testing exercises to evaluate and strengthen detection capabilities and response procedures. Drive continuous improvement of SOC operations by identifying logging gaps, proposing monitoring enhancements, and introducing new detection or response technologies. Maintain comprehensive documentation of investigations, incidents, tuning efforts, and threat intelligence to support reporting, knowledge sharing, and audit readiness. Stay current with evolving threat landscapes, adversary techniques, and emerging security tools and practices to strengthen SOC capabilities. Adapt SOC processes, solutions, and procedures to enhance the monitoring of the organization's IT network health. Ensure security operations and incident response practices are aligned with industry-recognized frameworks such as ISO 27001. Implement solutions within CI/CD pipelines to identify and block security issues reaching production environments Support the development and refinement of SOC procedures, training materials, and operational standards to enhance maturity and consistency across the team. Act as the operational lead for the SOC, overseeing day-to-day activities, workload prioritisation, incident coordination, and service delivery to ensure effective security monitoring and response capabilities. Provide line management, coaching, mentoring, and professional development support to SOC analysts, fostering a high-performing and collaborative security operations culture. What you need to fulfill the role You Must Have: Language & Communication Proficiency in spoken and written English, with the ability to communicate effectively across both technical and non-technical audiences The ability to communicate difficult or sensitive information tactfully Education & Experience: Bachelor's degree in cyber security or a related field, or equivalent professional experience Strong knowledge of cybersecurity principles, threat landscapes, and incident response procedures Awareness of current and emerging cyber threats affecting SaaS organisations Technical Skills: Hands-on experience with implementation, ongoing management and maturing of Security Information and Event Management (SIEM) tools, Endpoint Detection and Response (EDR) platforms, threat intelligence platforms, and vulnerability identification tools Experience integrating custom-built applications into SIEM platforms Experience with implementation of automation solutions, enhancing SOC efficiency and speeding incident response Familiarity with Security Orchestration, Automation, and Response (SOAR) platforms, including developing and maintaining automated response playbooks Experience with threat hunting focused on application code, application, infrastructure and hosting architecture, leveraging coding skills and a solid understanding of the software development lifecycle (SDLC) and infrastructure components Experience managing security issues identified through internal tools and external assessments, ensuring remediation is completed in line with company policies and standards Knowledge of common security frameworks and best practices Experience implementing solutions to detect and block security risks in CI/CD pipelines to prevent vulnerable code from being deployed into production SOC Operations: Experience in complex incident response and investigation, including forensic evidence handling and root cause analysis Experience managing business-as-usual (BAU) security operations workload alongside project-based work, both independently and in coordination with other team members Experience managing outputs from cybersecurity assessment tools, coordinating timely mitigation and remediation with key stakeholders. Experience coordinating outsourced penetration tests, ensuring smooth execution without service disruption Experience conducting security assessment exercises to evaluate SOC operational effectiveness and the organization's ability to respond to cybersecurity incidents Experience in tuning detection rules and alerts to improve accuracy and reduce false positives in security monitoring Technical Expertise: Experience with Azure, Azure AD, and AWS technologies and services Experience conducting forensic analysis of cybersecurity incidents Teamwork & Leadership: . click apply for full job details

About The Role Contract type: Permanent. Hours: Full-time, 35 hours. Location: Head Office, Nottingham (Shift work). Join our team as an IT Service Desk Analyst and become the friendly, first point of contact for colleagues who need help with their technology. In this role, you will be the person everyone relies on when they need support, whether that is through email, phone or a walk up conversation. You will diagnose issues, resolve requests and make sure every colleague receives a smooth, supportive experience. You will play a key part in the day to day running of our IT service desk, ensuring service levels are met, working with IT Procurement and keeping everything moving behind the scenes. By following the Tech Incident Management Process, you will categorise and triage requests accurately, communicate clearly with colleagues and elevate major incidents when needed. If you enjoy helping people, solving problems and being at the centre of making technology work seamlessly across the organisation, this role offers the perfect opportunity to make a real impact. Responsibilities First Line Support & Issue Resolution - Act as the first point of contact for colleagues, handling incidents and requests received via email, phone, Teams messages and walk ups. Ticket Management & Logging - Record all interactions in the ITSM tool, ensuring accurate categorisation, triage and timely updates throughout the incident lifecycle. Operational Support & Service Management - Assist with daily IT operations, maintain service levels and support administrative activities including engagement with IT Procurement. Technical Troubleshooting & Fix Delivery - Diagnose and resolve hardware and software issues, perform installations and upgrades, and validate licensing and costs with Procurement. User Communication & Experience - Provide clear updates on ticket progress, agree resolutions with end users and ensure smooth ticket closure. Knowledge & Continuous Improvement - Maintain knowledge base articles, identify recurring issues, create problem records and contribute to improving support processes and communication. Asset & Equipment Management - Maintain accurate IT asset records, support insurance updates, build and deploy laptops/desktops and manage meeting room equipment setups. Compliance & Daily Operational Checks - Perform daily system and application checks, follow set procedures and support shift based coverage across business hours, including Saturdays. About you Core IT Support Knowledge - Understanding of first line IT support, including end user hardware, mobile devices and basic application support. Microsoft & Device Skills - Familiarity with Office 365, Microsoft Office, Active Directory and end user device management (preferred but not essential). Customer Service Mindset - Strong service focus with the ability to support colleagues professionally and build positive working relationships. Analytical Problem Solving - Able to investigate issues logically, use available resources effectively and contribute to improving processes and knowledgebase content. Prioritisation & Multi Tasking - Capable of managing multiple requests while maintaining clear priorities and delivering consistent support. Operational & ITIL Awareness - Experience in structured or audited environments where ITIL processes are used, with ITIL Foundation desirable. Clear Communication Skills - Communicates well with both users and technical teams, listens actively, writes clear documentation and translates technical issues effectively. Ownership & Growth Mindset - Takes responsibility for incidents and tasks, escalates when needed, works well within teams and is eager to learn and improve. Reward & Benefits Competitive Package - Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank holidays. Health & Wellbeing - Access to Medicash healthcare, mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work. Work Life Balance - 35 hour working week for full time roles, with flexibility to help you perform at your best. Career Growth - Ongoing personal and professional development, we'll support your ambitions and help you grow your potential. Inclusive Culture - Be part of a friendly, values led team that genuinely cares about doing the right thing for colleagues and customers. Giving Back - Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation. Sustainability Focus - Join a business committed to reducing its carbon footprint and making a positive impact on the environment. Free access to Octopus Money - Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

Job Title: Infrastructure and Workplace Manager Reports To: CTO Location: requires 5 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary The Infrastructure & Workplace Manager is a key member of the Technology and Change leadership group. The role is responsible for the reliable operation, security and continuous improvement of mainly cloud-based infrastructure, telephony and workplace technologies across the business. Working within a modern cloud-first environment, you will ensure that the platforms and tools underpinning the day-to-day work of your 200 colleagues - the majority of which operate within a fast-paced call centre - are secure, productive and well supported. You will lead a small team, directing their work to deliver an effective internal helpdesk service and maintain the highest standards of platform security and governance. The role sits across infrastructure, security, and end-user support, requiring both technical depth and the people management skills to develop a high-performing team. As the business operates with limited on-premise infrastructure, all critical services are delivered from the cloud. You will own the security posture of hosting and cloud platforms (Microsoft Azure and AWS), working collaboratively with the Data & Insights Manager and the Application Development Manager whose teams use those platforms, and will serve as the primary escalation point and technology partner for workplace and infrastructure matters across the business. Responsibilities Lead, mentor, and develop a small team of Infrastructure Engineer and Support Analysts, providing clear direction, regular one-to-ones, and ongoing development by identify training needs and growth opportunities. Set team priorities, manage workloads, and ensure the team operates effectively across both reactive helpdesk support and proactive infrastructure tasks. Foster a collaborative, customer-focused team culture with high standards of communication and service delivery. Collaborate with other leaders in the Technology and Change area to define and deliver our technology roadmap. Act as the technical and managerial escalation point for the team, providing guidance on complex issues and ensuring high-quality outcomes. Own the internal helpdesk service end-to-end, ensuring incidents and service requests are triaged promptly and routed appropriately - either resolved by the Infrastructure & Workplace team or passed to the Application Development or Data & Insights teams as required. Define, implement, and monitor helpdesk SLAs, using performance data to drive continuous improvement i Develop and maintain a knowledge base of common issues and resolutions to improve first-contact resolution rates and reduce repeat incidents. Oversee the full lifecycle of all end-user devices (including mobile) across the business, including Windows workstations and Apple MacBooks, from procurement and configuration through to decommissioning. Manage device provisioning and configuration using Microsoft Autopilot and Intune, ensuring all devices are enrolled, patched, and policy-compliant. Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and related productivity services, ensuring availability and appropriate configuration. Manage identity, access, and network security through Microsoft Entra, ensuring robust access controls, conditional access policies, and secure authentication are in place across the organisation. Administer Microsoft Purview to support data governance, compliance, and information protection requirements, working with relevant stakeholders to ensure policies are appropriate and enforced. Manage the onboarding and offboarding process from a technology perspective, ensuring timely and accurate provisioning and de-provisioning of access and equipment. Collaborate closely with the Data & Insights Manager and Application Development Manager to ensure consistent security standards, smooth cross-team escalation, and aligned IT governance. Implement and maintain cloud security best practices across Azure and AWS, including identity and access management (IAM), role-based access controls (RBAC), network security groups, logging, alerting, and patch management. Conduct regular security reviews and vulnerability assessments across cloud platforms and SaaS solutions, ensuring timely identification and remediation of risks. Monitor security events and alerts, leading the response to security incidents and maintaining a clear audit trail. Ensure the organisation's cloud and SaaS platforms remain compliant with UK GDPR, Cyber Essentials, and other applicable frameworks and regulatory requirements. Act as the IT owner for the NICE CXone (mPower) CCaaS telephony platform, coordinating with the reseller and internal stakeholders to maintain availability, performance, and appropriate configuration for the call centre environment. Manage key Infrastructure vendor relationships, including contract oversight, service reviews, and escalations, ensuring suppliers deliver in line with agreed SLAs and terms. Work closely with the Project Manager to plan, prioritise, and deliver infrastructure and workplace technology projects, providing accurate estimates, managing dependencies, and ensuring project commitments are met without compromising business-as-usual service delivery. Maintain up-to-date IT policies, standards, and documentation, ensuring these are communicated effectively and consistently applied. Develop, maintain, and test IT disaster recovery and business continuity plans, ensuring resilience across all critical infrastructure and workplace services. Contribute and maintain the IT risk register, proactively managing and mitigating risks to service availability, data integrity, and information security. The role holder may also be asked to undertake other duties outside of this job description that are commensurate with their skills and experiences, including tasks delegated by CTO and other SLT members. Skills and Experience Proven experience in an infrastructure management, IT management, or IT operations role, ideally within a service-oriented or contact centre business. Experience managing or leading a small technical team, with demonstrable people management and development skills. Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, Intune, Defender, and Autopilot. Hands-on experience with Microsoft Entra (Azure Active Directory / Entra ID), including conditional access, identity governance, and network access policies. Proven experience managing Microsoft Azure from a security and governance perspective. Working knowledge of AWS security, including IAM, security groups, logging, and compliance controls is advantageous. Hands-on experience working with Microsoft Purview or comparable data governance and compliance tooling. Experience managing or overseeing a helpdesk or IT support function, with a strong focus on triage quality, SLA management, and user experience. Solid understanding of cloud security principles, including vulnerability management, identity security, and incident response in a fully cloud-hosted environment. Excellent communication skills, with the ability to engage confidently with both technical colleagues and non-technical stakeholders. Experience supporting a call centre or contact centre environment, with an understanding of the operational demands placed on IT infrastructure is desirable. Familiarity or experience of CCaaS telephony platforms, with NiCE CXone preferred. Knowledge of Apple macOS device management within a predominantly Windows environment would be beneficial but not essential. Familiarity with UK GDPR, Cyber Essentials, ISO 27001, or comparable frameworks would be advantageous. Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, AWS Certified Cloud Practitioner, or equivalent, is desirable but not essential. Excellent leadership, interpersonal, and communication skills, with ability to motivate your team. Proactive and solutions-focused, anticipating problems before they elevate and acting decisively when they do. Ability to manage multiple projects and prioritise in a fast-paced environment. Committed to the development of others, investing time in coaching and growing the capability of their team.

Role Summary We are looking for an IT & Security Analyst to assist in maintaining our IT infrastructure and provide support managing security compliance. The role is based in our Bristol office. Occasional travel may be required to our Derby office and Datacentre in South Wales. Responsibilities Diagnose and resolve technical problems related to servers, workstations, laptops and network equipment. Assist in the installation, configuration, and updates of software applications and patches. Maintain and improve security monitoring, detection and response capability across tools, logs and alerts. Maintain accurate records and documentation of IT systems, procedures, and user requests. Enforce IT security policies and best practices, support audits, assessments and evidence gathering to demonstrate adherence to policies, controls and standards. Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check. Personal Qualities and Experience Knowledge of Windows and Linux operating systems. Understanding of Networking Fundamentals. Ability to work well in a team and collaborate with other staff and business units. Strong troubleshooting and problem-solving skills. Strong organisational and multitasking abilities. Strong technical writing / documentation skills. Company Benefits Company Benefits Include: Life Assurance Work related training courses as required Complimentary snacks and refreshments including fresh fruit Office-Centric role with allocated workspace Access to Bike to Work Scheme Secure bike storage and shower facilities Social events

YOUR IMPACT We're looking for an Operations MI (Management Information) Analyst who will be responsible for delivering high quality data analysis and reporting to support the effective management of our operations function, including call centre operations. This role plays a crucial part in driving performance improvements, identifying trends, and providing actionable insights to management teams. Collect, analyse, and interpret operational data from multiple areas, including servicing teams, payments operations, complaints, financial crime, back office processing, and call centre/performance data. Produce accurate, timely MI reports and dashboards that support operational, regulatory, and strategic decision making across the call centre. Develop, enhance, and maintain reporting tools (e.g., Power BI dashboards, automated Excel/SQL reporting) ensuring data integrity and alignment with business priorities. Monitor key operational KPIs such as productivity, volumes, quality metrics, SLA performance, turnaround times, customer outcomes, and error rates - including call centre KPIs such as call volumes, AHT, ASA, service levels, and agent productivity. Provide reporting packs and ad hoc deep dives, highlighting trends, risks, variances, and opportunities for performance improvement. Support operational forecasting, capacity planning, and scenario modelling using historical and real time data. Partner closely with operational leaders, transformation teams, risk & compliance, and technology to improve data flows, reporting processes, and insight generation. Contribute to regulatory, audit, risk and governance reporting, ensuring alignment with FCA expectations and internal operational risk frameworks. Present insights clearly to technical and non technical stakeholders at all levels. Ensure all MI processes and outputs adhere to governance, data quality, security, and confidentiality standards. REQUIREMENTS Proven experience in a similar MI analyst, data analyst, or reporting role within a retail banking, financial services operational or call centre customer service environment. Strong proficiency in data analysis tools and software, such as Microsoft Excel, SQL, Power BI, Tableau or equivalent reporting platforms. Demonstrable ability to manipulate, interpret, and present large data sets accurately and efficiently. Excellent attention to detail, organisational, and time management skills. Effective communication skills, with the ability to convey complex data insights to non technical stakeholders. Solid understanding of call centre KPIs, operations, and performance metrics. Experience with forecasting, capacity planning or workforce management and resource planning tools is advantageous. Ability to work independently and as part of a collaborative team. High level of integrity and commitment to maintaining data confidentiality. Analytical mindset with a proactive approach to problem solving. Basic Qualifications Proficient in Microsoft Excel, SQL, Power BI, or equivalent reporting platforms. Familiarity with contact centre metrics such as AHT, ASA and shrinkage. Preferred Qualifications Familiarity with regulatory compliance requirements (e.g., GDPR) within a call centre context. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

SOC Analyst Req ID: 46205 Job Function: Cyber Security Division: Business Job Location: GBR Maidenhead ATE Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. Why this job matters We are seeking a skilled and proactive SOC Analyst to join our dynamic 24/7 Security Operations Centre team. In this role, you will play a vital part in safeguarding critical systems and ensuring continuous operations by identifying and addressing security threats in real time. You will also contribute to the development and optimisation of security tools to strengthen our defences against emerging threats. Collaborating closely with customers and operational teams, you will tackle vulnerabilities and incidents, ensure operational resilience and reinforce security measures in a fast paced environment. This job role is based near Watford within a 30-60 minute commute. Onsite with client (5 days per week). Monday-Friday 9am-5pm. You must be able to obtain DV clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this. What you'll be doing Operational Security Operate efficiently within a 24/7 Security Operations Centre, ensuring continuous real time monitoring and rapid incident response to safeguard operational continuity. Evaluate and address physical security concerns by analysing environmental metrics and implementing measures to support operational security. Support the deployment of IT, network, and security builds, ensuring effective integration and alignment with operational requirements. Threat Detection & Response Take a proactive approach to threat hunting, thoroughly investigating incidents and resolving issues in alignment with SLAs. Analyse and correlate security alerts to detect and mitigate cyber threats, intrusions, and data breaches. Conduct in-depth log and network analysis to uncover indicators of system compromise, unauthorised access, or malicious activity. Vulnerability Management & Security Tools Support the development and optimisation of security tools to enhance threat detection and response. Conduct detailed vulnerability and threat assessments alongside security advisory services. Perform regular vulnerability scans and assessments to identify security gaps and misconfigurations. Monitor security tool health and deploy updates to maintain optimal performance. Policy & Development Contribute to the development of best practices, security policies, and standard operating procedures. Support IT security risk assessments and compliance audits with diligence. Produce detailed technical and incident reports with actionable recommendations for management. Continuous Learning Stay updated on emerging cyber threats, attack methods, and new security technologies. Engage in ongoing training programmes to meet evolving operational needs and adapt to new technologies. Essential Skills Experience working in a Security Operations Centre (SOC), with knowledge of attack vectors, tactics, and techniques. Hands on experience in 1st line incident detection, threat hunting, and response. Strong ability to multi task, prioritise tasks, and manage time efficiently to meet deadlines. Effective communication skills for documenting incidents and providing clear reports to management. Desirable Skills Industry recognised qualifications, such as COMPTIA Security+, Network+, or equivalent certifications. Familiarity with security governance frameworks, such as NIST, ISO 27001. Benefits Competitive salary 10% on target bonus (depending on country based) BT Pension scheme, minimum 5% employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Large range of flexible benefits including cycle to work, healthcare, season ticket loan World class training and development opportunities From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave Option to join BT Shares saving schemes. Discounted broadband, mobile and TV packages Access to hundreds of retail discounts including the BT shop Additional Information Although these roles are listed as full time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. We value diversity and inclusion Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace.

Job Overview Senior Cyber Security Analyst (12 month contract) at Marshall. Benefits Competitive salary and remuneration package, 27 days holiday, pension contributions matched up to 9%, Hybrid working opportunity, Private Healthcare. Responsibilities Managing checklists and problem management through to handover or resolution. Threat identification and classification. Incident response lead. Report writing. Stakeholder management. Continuous improvement. Junior SOC staff mentoring. Tasks Maintain and monitor effectiveness of security measures and controls. Co ordinate routine security event monitoring and investigations. Use, configure and develop SIEM and EDR tools. Monitor and configure IDS/IPS. Analyse and create reports for security incidents, root cause, lessons learnt. Create and rehearse Incident Response plans; support audits and red team engagements. Work closely with Cyber Security/IT teams and external support groups. Communicate with individuals inside and outside the business. Respond to, own and close/escalate service tickets. Take ownership of project activities from internal or external projects. Configure, review and report relevant risks using vulnerability testing tools/services. Input into risk management process and prioritise mitigation strategies. Work with outside services during incident response or routine investigations, including Red/Blue Team engagements. Aid in delivery of security awareness training. Mentor junior cyber security analysts. Occasional cover of Cyber Security Manager operational responsibilities. Qualifications Deep hands on skills with Windows and preferably Linux operating systems, networking and bespoke device types. Good awareness of computer networking protocols related to cyber security. Administration, configuration and use of SIEM systems, including alerts, reports, dashboards, IOCs and threat feeds. Administration of Firewalls, Web Proxies, Web Application Firewalls, Email Security and EDR software. Understanding common cyber security threats and mapping threats to frameworks such as MITRE ATT&CK. Detailed knowledge of software/hardware vulnerabilities and exploitation. Ability to prioritise risks in terms of likelihood, impact, consequences and mitigations. Cyber Security related qualifications. Experience Experience in a Security Operations Centre or similar role. Exposure to applications, networks, servers and/or endpoint devices. Working with large amounts of data for analysis and reporting. Documenting, developing and expanding existing operational cyber security processes and playbooks. Experience recovering from cyber security incidents. Experience in highly regulated industry with data classifications and compliance frameworks. Practical experience with vulnerability scanning and pen testing tools. Experience with gap analysis, threat modelling and mapping TTPs. Experience presenting information to stakeholders inside and outside IT or Security teams. Compiling risk assessments, technical, security or otherwise, including lessons learnt. Requirements Available to attend site at short notice for major cyber incidents requiring onsite investigation, coordination or response. Equal Opportunity Marshall Group is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.