At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role We are looking for an experienced Penetration Tester who can bridge the gap between deep technical exploitation and real-world business risk. This isn't just about running scanners and handing over a PDF; it's about adversarial empathy, understanding how our systems and services work so you can show us how they may be compromised. While you will sit within the Information Security team, you won't be siloed; you will be "dropped in" to test across various business domains, working side-by-side with Infrastructure Engineers and Software Developers and in collaboration with all parts of the Information Security Team. Your approach is to move beyond finding 'bugs' to helping out teams build inherently resilient systems. As an early member of our internal Pentesting capability, you won't just follow a manual, you will help write it. A key aspect of this role involves: Collaborating with your peers to design a continuous testing framework that evolves with our tech stack. Sharing knowledge with the wider technical faculty to elevate our collective security posture. Additionally, we understand the importance of knowledge and expertise remaining current and you shall support the continued advancement of our penetration testing through research, design and implementation of new solutions, including automation. Responsibilities End-to-End Assessments: Conducting penetration tests on our core banking platform, focusing on Cloud and Application Security. Code Review: Performing manual secure code reviews to identify logic flaws and security anti-patterns. Threat Modelling: Participate in sessions with different teams to identify design flaws before code is written. Risk Contextualisation: Contextualising technical vulnerabilities into "Real-World Risk" scenarios to demonstrate business impact to non-technical executives and within Engine's risk management framework. Cloud Security: Collaborating with Infrastructure teams to audit and secure cloud configurations. Autonomous Execution: Acting as an independent operator within the team, managing your own testing scope and timelines across different business domains. Remediation: Providing clear, actionable remediation advice that balances security requirements with engineering velocity. Strategic Reporting: Translate complex technical exploits into actionable business risk summaries for non-technical stakeholders and executive leadership. Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Technical Skills Ideally, we would like: Experience: 5+ years experience in penetration testing with a focus on cloud native infrastructure, web applications, APIs. Tooling: Expert-level proficiency with industry-standard tools and the ability to "go manual" when scanners fail. Cloud Native: Experience with Cloud Security, (AWS/GCP) specifically AWS/EKS. Code Fluency: Ability to conduct code reviews in multiple languages, primarily Java and Go. Mobile: Experience testing Mobile Applications (iOS and Android). SDLC: You have a working understanding of how software is architected, built and deployed. Scripting: You have the ability to write your own scripts and tooling to aid in pentesting and improve efficiency. Golang, Python etc. Soft Skills Communication: Exceptional written and spoken communication skills: the ability to communicate complex technical issues to engineers and business risk to executives. Proactivity: A self-starting nature. You don't wait for a ticket to find a vulnerability. Got downtime? You're digging into codebases, closing off retesting items and generally getting it done. Independence: Ability to work independently while remaining a collaborative partner to the wider engineering team. Adaptability: Engine is evolving. You are able to evolve and develop as our requirements shift over time. Nice to have Infrastructure as Code (IaC): Experience auditing Terraform or CloudFormation templates. DevSecOps: Familiarity with integrating security tooling (DAST/SAST) into CI/CD pipelines. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
27/07/2026
Full time
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role We are looking for an experienced Penetration Tester who can bridge the gap between deep technical exploitation and real-world business risk. This isn't just about running scanners and handing over a PDF; it's about adversarial empathy, understanding how our systems and services work so you can show us how they may be compromised. While you will sit within the Information Security team, you won't be siloed; you will be "dropped in" to test across various business domains, working side-by-side with Infrastructure Engineers and Software Developers and in collaboration with all parts of the Information Security Team. Your approach is to move beyond finding 'bugs' to helping out teams build inherently resilient systems. As an early member of our internal Pentesting capability, you won't just follow a manual, you will help write it. A key aspect of this role involves: Collaborating with your peers to design a continuous testing framework that evolves with our tech stack. Sharing knowledge with the wider technical faculty to elevate our collective security posture. Additionally, we understand the importance of knowledge and expertise remaining current and you shall support the continued advancement of our penetration testing through research, design and implementation of new solutions, including automation. Responsibilities End-to-End Assessments: Conducting penetration tests on our core banking platform, focusing on Cloud and Application Security. Code Review: Performing manual secure code reviews to identify logic flaws and security anti-patterns. Threat Modelling: Participate in sessions with different teams to identify design flaws before code is written. Risk Contextualisation: Contextualising technical vulnerabilities into "Real-World Risk" scenarios to demonstrate business impact to non-technical executives and within Engine's risk management framework. Cloud Security: Collaborating with Infrastructure teams to audit and secure cloud configurations. Autonomous Execution: Acting as an independent operator within the team, managing your own testing scope and timelines across different business domains. Remediation: Providing clear, actionable remediation advice that balances security requirements with engineering velocity. Strategic Reporting: Translate complex technical exploits into actionable business risk summaries for non-technical stakeholders and executive leadership. Requirements We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. Technical Skills Ideally, we would like: Experience: 5+ years experience in penetration testing with a focus on cloud native infrastructure, web applications, APIs. Tooling: Expert-level proficiency with industry-standard tools and the ability to "go manual" when scanners fail. Cloud Native: Experience with Cloud Security, (AWS/GCP) specifically AWS/EKS. Code Fluency: Ability to conduct code reviews in multiple languages, primarily Java and Go. Mobile: Experience testing Mobile Applications (iOS and Android). SDLC: You have a working understanding of how software is architected, built and deployed. Scripting: You have the ability to write your own scripts and tooling to aid in pentesting and improve efficiency. Golang, Python etc. Soft Skills Communication: Exceptional written and spoken communication skills: the ability to communicate complex technical issues to engineers and business risk to executives. Proactivity: A self-starting nature. You don't wait for a ticket to find a vulnerability. Got downtime? You're digging into codebases, closing off retesting items and generally getting it done. Independence: Ability to work independently while remaining a collaborative partner to the wider engineering team. Adaptability: Engine is evolving. You are able to evolve and develop as our requirements shift over time. Nice to have Infrastructure as Code (IaC): Experience auditing Terraform or CloudFormation templates. DevSecOps: Familiarity with integrating security tooling (DAST/SAST) into CI/CD pipelines. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
IT ADMINISTRATOR London UK The Role The IT Systems Administrator is part of a team of global IT Support specialists and be responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at regional site. The candidate who fills this position will be responsible for supporting all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology. The successful candidate will have prior experience working with technology in Software QA environments, and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS. What You'll Be Doing Manage and monitor corporate computing environment including but not limited to: Active Directory Service Network Routers, Switches, Security Appliances, and Wireless Access Points Office 365 setup and administration Intune (MDM) User Account Administration Data integrity and backup E-mail and Content filtering systems Windows/Apple/Linux Servers and Desktops, mobile devices and game consoles IT Asset Inventory Management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business. As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the regional site. Participate in 24x7 on call rotation schedule. Knowledge of network routing and redundancy principles and practices in a multilayer network. Experience configuring and troubleshooting Fortinet firewalls. Ensure Information Security controls are implemented and adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives. Produce regular reports for systems utilization and up-time. Support objectives of the Global Technology and Information Security department. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions. What We're Looking For Fluent in English. 5 years' experience in QA/Technical Support/Contact Center environment. Active Directory and Office 365 experience required. Windows server administration experience including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP and PKI. experience with Cisco network switches and security appliances, network infrastructure and cable plant management, CCNA/MCSE certifications preferred Experience in Fortinet firewalls and configurations 5 years' experience with Windows, VMWare, Mac and Linux servers Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration) Knowledge of ISO 27001 and PCI-DSS, requirements, and experience working through the compliance process. Strong analytical, interpersonal, communication (written and verbal) and organization skills required. Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision, need to be self-driven. B.S. CS, EE or related technical degree. Equivalent experiences will be considered. Ability to establish and maintain effective working relationships Ability to lift up to 25 kg. What We Offer Competitive salary with performance base incentives Fulltime and permanent position Comprehensive Group Insurance coverage Paid vacation and sick leave Flexible work schedule Growth opportunities Who We Are Side is a global services company that collaborates with video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles. We have grown rapidly over the past few years and now have 35 sites spanning the globe. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.
27/07/2026
Full time
IT ADMINISTRATOR London UK The Role The IT Systems Administrator is part of a team of global IT Support specialists and be responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at regional site. The candidate who fills this position will be responsible for supporting all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology. The successful candidate will have prior experience working with technology in Software QA environments, and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS. What You'll Be Doing Manage and monitor corporate computing environment including but not limited to: Active Directory Service Network Routers, Switches, Security Appliances, and Wireless Access Points Office 365 setup and administration Intune (MDM) User Account Administration Data integrity and backup E-mail and Content filtering systems Windows/Apple/Linux Servers and Desktops, mobile devices and game consoles IT Asset Inventory Management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business. As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the regional site. Participate in 24x7 on call rotation schedule. Knowledge of network routing and redundancy principles and practices in a multilayer network. Experience configuring and troubleshooting Fortinet firewalls. Ensure Information Security controls are implemented and adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives. Produce regular reports for systems utilization and up-time. Support objectives of the Global Technology and Information Security department. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions. What We're Looking For Fluent in English. 5 years' experience in QA/Technical Support/Contact Center environment. Active Directory and Office 365 experience required. Windows server administration experience including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP and PKI. experience with Cisco network switches and security appliances, network infrastructure and cable plant management, CCNA/MCSE certifications preferred Experience in Fortinet firewalls and configurations 5 years' experience with Windows, VMWare, Mac and Linux servers Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration) Knowledge of ISO 27001 and PCI-DSS, requirements, and experience working through the compliance process. Strong analytical, interpersonal, communication (written and verbal) and organization skills required. Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision, need to be self-driven. B.S. CS, EE or related technical degree. Equivalent experiences will be considered. Ability to establish and maintain effective working relationships Ability to lift up to 25 kg. What We Offer Competitive salary with performance base incentives Fulltime and permanent position Comprehensive Group Insurance coverage Paid vacation and sick leave Flexible work schedule Growth opportunities Who We Are Side is a global services company that collaborates with video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles. We have grown rapidly over the past few years and now have 35 sites spanning the globe. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.
IT Service Transition Lead (Contract) Immediate start 3-month contract Up to £600 per day UK Based - Midlands Preferable Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence, and our growth trajectory and strategic acquisitions position us as an organisation ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. The opportunity We're looking for an experienced IT Service Transition specialist to join us immediately on a 3-month contract, supporting a large-scale, multi-site hospitality customer with network deployment spanning Wi-Fi remediation, SD-WAN (Software-Defined Wide Area Network), and hosting workstreams. This is an inflight, high-profile programme, so you'll need to get up to speed quickly and pick up existing workstreams with minimal ramp-up time. You'll own the transition of services from delivery/project phase into live operational support, ensuring a smooth handover with minimal disruption to a high-complexity, high-profile client. What you'll be doing Leading end-to-end service transition planning and execution Coordinating handover between project delivery, engineering, and service delivery teams Managing transition documentation, RAID logs, and go-live readiness criteria Acting as a key point of contact for client stakeholders throughout transition Identifying and mitigating transition risks across a multi-site network Providing transition governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders Confirming the target operating model is ready before go-live, including support ownership, resolver groups, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and escalation paths Planning and coordinating knowledge transfer sessions for service desk, NOC (Network Operations Centre), engineering, and service management teams Owning service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies Driving operational acceptance and formal service acceptance into business-as-usual (BAU) support Planning and managing Early Life Support (ELS) and hypercare periods, ensuring a smooth transition into steady-state operations Ensuring transition activity is aligned to change, release, and CAB (Change Advisory Board) governance, including go-live approvals, implementation, rollback, and communication plans Ensuring operational tooling, monitoring, alerting, asset data, CMDB (Configuration Management Database) records, and service dependencies are fully validated ahead of service acceptance What we're looking for A proven Service Transition background within an MSP (Managed Service Provider) environment Strong process, transition, and governance discipline Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet Experience delivering into enterprise or mid-market accounts Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance Comfortable managing complex, multi-stakeholder transitions under time pressure, with the ability to hit the ground running on live projects Experience managing transitions involving multiple suppliers and customer stakeholders Experience working with ServiceNow, CMDB management, and operational monitoring platforms Desirable: Hospitality or multi-site retail sector experience ITIL or formal service transition qualifications Exposure to SD-WAN and network security transition The details This is a 3-month contract with an immediate start, paying up to £600 per day (dependent on experience). If you're ready to make an impact from day one on a high-visibility programme, we'd love to hear from you.
27/07/2026
Full time
IT Service Transition Lead (Contract) Immediate start 3-month contract Up to £600 per day UK Based - Midlands Preferable Focus Group is a £300m-revenue, 1,400-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly and investing in AI to transform how we operate and how we serve our 30,000 SME customers. As we continue to expand our portfolio and scale our operations, we're committed to setting new industry standards in managed service excellence, and our growth trajectory and strategic acquisitions position us as an organisation ready to redefine what world-class technical support means in today's rapidly evolving technology landscape. The opportunity We're looking for an experienced IT Service Transition specialist to join us immediately on a 3-month contract, supporting a large-scale, multi-site hospitality customer with network deployment spanning Wi-Fi remediation, SD-WAN (Software-Defined Wide Area Network), and hosting workstreams. This is an inflight, high-profile programme, so you'll need to get up to speed quickly and pick up existing workstreams with minimal ramp-up time. You'll own the transition of services from delivery/project phase into live operational support, ensuring a smooth handover with minimal disruption to a high-complexity, high-profile client. What you'll be doing Leading end-to-end service transition planning and execution Coordinating handover between project delivery, engineering, and service delivery teams Managing transition documentation, RAID logs, and go-live readiness criteria Acting as a key point of contact for client stakeholders throughout transition Identifying and mitigating transition risks across a multi-site network Providing transition governance, reporting, and executive-level updates to programme boards, service leadership, and customer stakeholders Confirming the target operating model is ready before go-live, including support ownership, resolver groups, SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and escalation paths Planning and coordinating knowledge transfer sessions for service desk, NOC (Network Operations Centre), engineering, and service management teams Owning service readiness assessments across people, process, tooling, monitoring, documentation, support model, knowledge management, and supplier dependencies Driving operational acceptance and formal service acceptance into business-as-usual (BAU) support Planning and managing Early Life Support (ELS) and hypercare periods, ensuring a smooth transition into steady-state operations Ensuring transition activity is aligned to change, release, and CAB (Change Advisory Board) governance, including go-live approvals, implementation, rollback, and communication plans Ensuring operational tooling, monitoring, alerting, asset data, CMDB (Configuration Management Database) records, and service dependencies are fully validated ahead of service acceptance What we're looking for A proven Service Transition background within an MSP (Managed Service Provider) environment Strong process, transition, and governance discipline Solid working knowledge of cloud and networking technologies, including Microsoft, Meraki, and Fortinet Experience delivering into enterprise or mid-market accounts Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, Change Enablement, and Service Acceptance Comfortable managing complex, multi-stakeholder transitions under time pressure, with the ability to hit the ground running on live projects Experience managing transitions involving multiple suppliers and customer stakeholders Experience working with ServiceNow, CMDB management, and operational monitoring platforms Desirable: Hospitality or multi-site retail sector experience ITIL or formal service transition qualifications Exposure to SD-WAN and network security transition The details This is a 3-month contract with an immediate start, paying up to £600 per day (dependent on experience). If you're ready to make an impact from day one on a high-visibility programme, we'd love to hear from you.
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Own the end-to-end FinOps strategy and architecture for the organisation's on-premises estate, following the FinOps Foundation (FinOps.org) framework across the Inform, Optimise, and Operate lifecycle phases. Define the cost visibility strategy, establish the data model and governance framework, lead maturity assessments, and architect the reporting and dashboard ecosystem. Serve as the primary FinOps authority, engaging all FinOps personas - from executives and finance through engineering and operations - to build a culture of cost accountability and data-driven infrastructure economics. This role bridges the gap between financial management and engineering, translating on-premises infrastructure complexity into clear cost models, unit economics, and actionable savings roadmaps. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl -> Walk -> Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Define and own the on-premises FinOps strategy, architecture, and maturity roadmap aligned to the FinOps.org Inform -> Optimise -> Operate lifecycle Lead the FinOps maturity assessment (Crawl/Walk/Run) across tagging, savings identification, and cost governance - produce a baseline scorecard with prioritised improvement actions Architect the cost data model: identify and integrate all data sources (CMDB, asset management, procurement, licensing, monitoring), define normalisation rules, and establish the single source of truth for on-premises cost data Design cost allocation frameworks: define chargeback/showback models, tagging taxonomies, and cost attribution rules that enable accurate cost-per-business-unit, cost-per-service, and cost-per-environment reporting Develop unit economics and cost modelling: build TCO models, amortisation schedules, build-vs-buy comparisons, and cost-per-transaction metrics for on-premises infrastructure Lead savings discovery workshops across all FinOps personas: licence optimisation (true-ups, shelfware, harvesting), hardware rightsizing, capacity rebalancing, and decommissioning opportunities Architect the FinOps reporting and dashboard ecosystem: define requirements for live/near-real-time dashboards with executive views, drill-down capabilities, trend analysis, anomaly detection, and budget variance alerts Establish FinOps governance framework: cost approval policies, budget guardrails, anomaly response procedures, and regular cost review cadences with all persona groups Create the prioritised FinOps implementation roadmap: quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformation (6-12 months) based on value, feasibility, and stakeholder alignment Mentor and lead the FinOps engineering team (1 onshore + 1 offshore), establish engineering standards, and drive a culture of cost transparency and accountability across the organisation Present FinOps insights, savings opportunities, and governance reports to executive stakeholders (CTO, CFO, CIO) and lead regular FinOps review forums Stay current with FinOps.org framework evolution, contribute to the FinOps community of practice, and continuously refine methodologies for on-premises environments TECHNICAL SKILLS & EXPERTISE Deep expertise in on-premises infrastructure economics: server, storage, network, licensing (Microsoft EA, Oracle, VMware, Red Hat), data centre costs (power, cooling, space), and depreciation/amortisation models Strong understanding of the FinOps.org framework: Inform, Optimise, Operate lifecycle; FinOps Domains (Cost Allocation, Anomaly Management, Rate Optimisation, Usage Optimisation, etc.); FinOps maturity model (Crawl/Walk/Run) Experience with cost data integration from: CMDB (ServiceNow), asset management tools, procurement platforms, licence management tools (Snow, Flexera), and infrastructure monitoring (Datadog, Dynatrace, SolarWinds) Data modelling and analytics: SQL, Python/Pandas for cost data analysis; experience building normalisation pipelines and cost allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/ITFM, or custom-built cost management platforms Knowledge of hybrid/multi-cloud cost management to bridge on-premises FinOps with cloud FinOps practices where applicable SOFT SKILLS & COMPETENCIES Exceptional stakeholder management - able to influence executives, finance, engineering, and operations teams with equal credibility Strategic thinker who translates complex cost data into clear business narratives and actionable recommendations Strong leadership and mentoring ability - coaches and develops FinOps engineers and builds a cost-aware engineering culture Excellent presentation and communication skills - comfortable presenting to C-level audiences and leading governance forums Commercial acumen - understands P&L, depreciation, amortisation, OpEx/CapEx distinctions, and vendor contract structures . click apply for full job details
27/07/2026
Full time
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what's now to what's next.We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Certified from FinOps.org, FinOps for DC knowledge, DCIM, CMDB / asset DB, hypervisor metrics, power monitoring, contracts & licenses management Role Description Skills: ROLE PURPOSE Own the end-to-end FinOps strategy and architecture for the organisation's on-premises estate, following the FinOps Foundation (FinOps.org) framework across the Inform, Optimise, and Operate lifecycle phases. Define the cost visibility strategy, establish the data model and governance framework, lead maturity assessments, and architect the reporting and dashboard ecosystem. Serve as the primary FinOps authority, engaging all FinOps personas - from executives and finance through engineering and operations - to build a culture of cost accountability and data-driven infrastructure economics. This role bridges the gap between financial management and engineering, translating on-premises infrastructure complexity into clear cost models, unit economics, and actionable savings roadmaps. FINOPS SCOPE OF WORK This role directly contributes to the following FinOps programme workstreams, aligned to FinOps.org's Inform, Optimise, and Operate lifecycle: Cost Visibility - Gain full visibility of on-premises infrastructure, licensing, and operational costs by establishing comprehensive data collection and integration from identified sources Data Source Identification & Setup - Identify, agree upon, and integrate all relevant cost data sources including CMDB, asset management, licensing portals, procurement systems, and infrastructure monitoring tools FinOps Maturity Baselining - Assess current FinOps maturity against the FinOps.org maturity model (Crawl -> Walk -> Run), identifying gaps and opportunities across tagging, savings, and cost governance Tagging & Allocation Gaps - Identify and remediate gaps in cost allocation, tagging, and labelling across on-premises assets to enable accurate chargeback, showback, and cost attribution Savings Identification - Discover potential savings opportunities through licence optimisation, hardware rightsizing, capacity rebalancing, decommissioning, and vendor renegotiation Cost Governance Gaps - Assess and strengthen cost governance processes including approval workflows, budget controls, anomaly detection, and policy enforcement Data Normalisation - Normalise cost data from disparate sources into a unified cost model, enabling consistent reporting across business units, environments, and service categories Usage, Pattern & Licence Analysis - Analyse infrastructure utilisation patterns, workload distribution, peak/off-peak trends, and software licence usage to identify waste and optimisation opportunities Cost Modelling & Economics - Define unit economics, cost-per-service models, TCO calculations, and amortisation schedules for on-premises infrastructure to enable informed decision-making Implementation Roadmap - Develop a prioritised roadmap of quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformations (6-12 months) based on value and feasibility Reporting & Dashboards - Design and recommend live/near-real-time cost dashboards with drill-down capabilities, trend analysis, anomaly alerts, and executive reporting views FINOPS PERSONA COLLABORATION As defined by FinOps.org, this role works with all key FinOps personas: Executives (CTO, CFO, CIO) - Present cost visibility dashboards, business cases for optimisation, and FinOps maturity roadmaps to drive strategic investment decisions Finance / Procurement - Collaborate on cost allocation models, chargeback/showback mechanisms, budgeting, forecasting, and vendor contract analysis for on-premises licensing Engineering / DevOps Teams - Partner on tagging strategies, resource utilisation analysis, rightsizing recommendations, and embedding cost-awareness into engineering culture Product Owners / Business Units - Provide unit economics and cost-per-service metrics to inform product decisions, capacity planning, and build-vs-buy analysis IT Operations / Infrastructure - Work on data source integration, asset management, capacity utilisation, and hardware lifecycle cost modelling Architecture & Governance - Align FinOps governance policies, cost guardrails, and architectural decisions with total cost of ownership (TCO) analysis Security & Compliance - Ensure cost data handling meets compliance requirements and that FinOps tooling adheres to organisational security policies KEY RESPONSIBILITIES Define and own the on-premises FinOps strategy, architecture, and maturity roadmap aligned to the FinOps.org Inform -> Optimise -> Operate lifecycle Lead the FinOps maturity assessment (Crawl/Walk/Run) across tagging, savings identification, and cost governance - produce a baseline scorecard with prioritised improvement actions Architect the cost data model: identify and integrate all data sources (CMDB, asset management, procurement, licensing, monitoring), define normalisation rules, and establish the single source of truth for on-premises cost data Design cost allocation frameworks: define chargeback/showback models, tagging taxonomies, and cost attribution rules that enable accurate cost-per-business-unit, cost-per-service, and cost-per-environment reporting Develop unit economics and cost modelling: build TCO models, amortisation schedules, build-vs-buy comparisons, and cost-per-transaction metrics for on-premises infrastructure Lead savings discovery workshops across all FinOps personas: licence optimisation (true-ups, shelfware, harvesting), hardware rightsizing, capacity rebalancing, and decommissioning opportunities Architect the FinOps reporting and dashboard ecosystem: define requirements for live/near-real-time dashboards with executive views, drill-down capabilities, trend analysis, anomaly detection, and budget variance alerts Establish FinOps governance framework: cost approval policies, budget guardrails, anomaly response procedures, and regular cost review cadences with all persona groups Create the prioritised FinOps implementation roadmap: quick-wins (0-3 months), mid-term initiatives (3-6 months), and long-term transformation (6-12 months) based on value, feasibility, and stakeholder alignment Mentor and lead the FinOps engineering team (1 onshore + 1 offshore), establish engineering standards, and drive a culture of cost transparency and accountability across the organisation Present FinOps insights, savings opportunities, and governance reports to executive stakeholders (CTO, CFO, CIO) and lead regular FinOps review forums Stay current with FinOps.org framework evolution, contribute to the FinOps community of practice, and continuously refine methodologies for on-premises environments TECHNICAL SKILLS & EXPERTISE Deep expertise in on-premises infrastructure economics: server, storage, network, licensing (Microsoft EA, Oracle, VMware, Red Hat), data centre costs (power, cooling, space), and depreciation/amortisation models Strong understanding of the FinOps.org framework: Inform, Optimise, Operate lifecycle; FinOps Domains (Cost Allocation, Anomaly Management, Rate Optimisation, Usage Optimisation, etc.); FinOps maturity model (Crawl/Walk/Run) Experience with cost data integration from: CMDB (ServiceNow), asset management tools, procurement platforms, licence management tools (Snow, Flexera), and infrastructure monitoring (Datadog, Dynatrace, SolarWinds) Data modelling and analytics: SQL, Python/Pandas for cost data analysis; experience building normalisation pipelines and cost allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/ITFM, or custom-built cost management platforms Knowledge of hybrid/multi-cloud cost management to bridge on-premises FinOps with cloud FinOps practices where applicable SOFT SKILLS & COMPETENCIES Exceptional stakeholder management - able to influence executives, finance, engineering, and operations teams with equal credibility Strategic thinker who translates complex cost data into clear business narratives and actionable recommendations Strong leadership and mentoring ability - coaches and develops FinOps engineers and builds a cost-aware engineering culture Excellent presentation and communication skills - comfortable presenting to C-level audiences and leading governance forums Commercial acumen - understands P&L, depreciation, amortisation, OpEx/CapEx distinctions, and vendor contract structures . click apply for full job details
Workday HRIS Lead Specialist - Hybrid or Remote within the UK ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Job Advert Posting As a HR Technology Lead at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience. What You Will Do: You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes. Workday HRIS Operations & Governance Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations Oversee HRIS backlog prioritisation and recurring refinement forums Ensure documentation and governance controls are in place Functional Team Leadership & Configuration Direction Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction Support the team in assessing requirements, options and impacts before configuration changes are made Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production) Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment Supplier, Contract & SOW Management Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign Liaise with Procurement and Legal to ensure commercial and contractual compliance Maintain oversight of active AMS and project SOWs Release Management release impact assessment change gating/evidence deployment coordination post-release stabilization Annual Process Governance & Traceability Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events) Workday security/data reviews & access governance Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied. Facilitating weekly team and quarterly SLT governance forums. Your Profile: You will have solid human resources experience, with the ability to manage competing priorities and develop your team. Required qualifications and experience: Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience. Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle. Strong strategic thinking skills with a proven ability to align technology with business goals. Excellent communication and leadership abilities, with experience managing teams and cross-functional projects. A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology. Willingness to travel as required (approximately 5%) What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
27/07/2026
Full time
Workday HRIS Lead Specialist - Hybrid or Remote within the UK ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Job Advert Posting As a HR Technology Lead at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience. What You Will Do: You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes. Workday HRIS Operations & Governance Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations Oversee HRIS backlog prioritisation and recurring refinement forums Ensure documentation and governance controls are in place Functional Team Leadership & Configuration Direction Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction Support the team in assessing requirements, options and impacts before configuration changes are made Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production) Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment Supplier, Contract & SOW Management Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign Liaise with Procurement and Legal to ensure commercial and contractual compliance Maintain oversight of active AMS and project SOWs Release Management release impact assessment change gating/evidence deployment coordination post-release stabilization Annual Process Governance & Traceability Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events) Workday security/data reviews & access governance Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied. Facilitating weekly team and quarterly SLT governance forums. Your Profile: You will have solid human resources experience, with the ability to manage competing priorities and develop your team. Required qualifications and experience: Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience. Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle. Strong strategic thinking skills with a proven ability to align technology with business goals. Excellent communication and leadership abilities, with experience managing teams and cross-functional projects. A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology. Willingness to travel as required (approximately 5%) What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Role Overview The Treasury Technology Lead will be the Group Treasury's senior technology subject matter expert, responsible for the hands on delivery, configuration, optimisation and long term ownership of TP ICAP's Treasury technology landscape, with an immediate focus on the global Kyriba transformation programme. The role is expected to provide deep functional and technical expertise across Kyriba and associated treasury technology platforms, reducing reliance on external consultants and ensuring critical knowledge is retained within the organisation. Acting as both a strategic lead and hands on practitioner, the successful candidate will lead the implementation and enhancement of Kyriba modules across cash management, payments, bank connectivity, forecasting, liquidity planning, deal capture, treasury accounting, netting and reporting. The role will work closely with Treasury, Finance, IT, banking partners and third party vendors to deliver a standardised, scalable and highly automated treasury operating model while developing the internal Treasury Technology capability. This is a hands on delivery role. Candidates must be able to personally configure, test and deploy Kyriba functionality rather than solely managing third party implementation partners. Role Responsibilities Serve as the internal Kyriba product owner and technical lead, providing hands on system configuration, testing, deployment and support across the full Kyriba platform. Lead delivery of the Treasury Technology roadmap, including Core Data, User Access, Bank Connectivity, Cash Positioning, Payments, Deal Capture, Treasury Accounting, Forecasting & Liquidity Planning, Netting and Reporting modules. Take ownership of the transition from external consultancy support to an internally managed capability, ensuring effective knowledge transfer, documentation and support processes. Configure, optimise and maintain Kyriba using standard "out-of-the-box" functionality wherever possible to minimise long term support costs and complexity. Lead the design, build and testing of integrations between Kyriba and key enterprise platforms including Oracle, Workday, OneStream, ICD, SWIFT, Bottomline and banking partners. Drive automation of treasury processes including cash positioning, cash forecasting, payments, deal capture, treasury accounting and intercompany netting. Establish governance, controls, documentation standards, testing frameworks and change management procedures for Treasury technology solutions. Partner with Treasury, Finance and IT stakeholders to translate business requirements into robust, scalable technology solutions. Support future regional rollouts across EMEA, North America and APAC and evaluate emerging treasury technologies and AI enabled functionality. Develop and mentor Treasury team members, creating a sustainable internal Treasury Technology capability and centre of excellence. Role Band & Level: Manager, 7 Not The Perfect Fit? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client focused offering. Underpinning and connecting these client facing brands is the financial security, operational strength and know how we have as a Group. Connections are at the heart of what we do. We combine our people's know how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect. Experience / Competences Essential 10+ years' experience in Treasury Management Systems, including at least 5 years of hands on Kyriba implementation, configuration and support experience within a multinational corporate treasury environment. Current Kyriba certifications with demonstrable hands on configuration experience across multiple Kyriba modules. Proven experience leading and delivering Treasury transformation initiatives, including process redesign, standardisation, control enhancement and automation across multiple treasury disciplines. Extensive experience leading and delivering Kyriba implementations, upgrades or global rollouts in a complex multinational environment. Experience implementing and supporting SWIFT, Bottomline, host to host and API banking connectivity solutions across multiple banking partners. Proven experience configuring and supporting: Cash Management & Cash Positioning Bank Connectivity Payments Forecasting & Liquidity Planning Deal Capture Treasury Accounting & Valuation Intercompany Netting Reporting & Dashboarding. Strong understanding of treasury operations including liquidity management, cash forecasting, bank account management, funding, FX, debt instruments, intercompany lending and treasury accounting. Hands on experience designing and implementing integrations between Kyriba and ERP, HR, accounting and banking platforms, including Oracle, Workday, SWIFT, Bottomline and host to host banking connectivity solutions. Strong technical troubleshooting and system configuration skills, with the ability to independently configure and resolve complex platform issues without reliance on third party consultants. Experience managing vendors, banking partners and software providers whilst delivering complex technology programmes. Proven track record of building internal capability, mentoring team members and establishing sustainable support models within Treasury functions. Excellent stakeholder management skills with the ability to communicate effectively with Treasury, Finance, Technology and Executive stakeholders. Candidates must be able to demonstrate hands on Kyriba configuration experience and provide examples of modules they have personally configured, tested and deployed.
27/07/2026
Full time
Role Overview The Treasury Technology Lead will be the Group Treasury's senior technology subject matter expert, responsible for the hands on delivery, configuration, optimisation and long term ownership of TP ICAP's Treasury technology landscape, with an immediate focus on the global Kyriba transformation programme. The role is expected to provide deep functional and technical expertise across Kyriba and associated treasury technology platforms, reducing reliance on external consultants and ensuring critical knowledge is retained within the organisation. Acting as both a strategic lead and hands on practitioner, the successful candidate will lead the implementation and enhancement of Kyriba modules across cash management, payments, bank connectivity, forecasting, liquidity planning, deal capture, treasury accounting, netting and reporting. The role will work closely with Treasury, Finance, IT, banking partners and third party vendors to deliver a standardised, scalable and highly automated treasury operating model while developing the internal Treasury Technology capability. This is a hands on delivery role. Candidates must be able to personally configure, test and deploy Kyriba functionality rather than solely managing third party implementation partners. Role Responsibilities Serve as the internal Kyriba product owner and technical lead, providing hands on system configuration, testing, deployment and support across the full Kyriba platform. Lead delivery of the Treasury Technology roadmap, including Core Data, User Access, Bank Connectivity, Cash Positioning, Payments, Deal Capture, Treasury Accounting, Forecasting & Liquidity Planning, Netting and Reporting modules. Take ownership of the transition from external consultancy support to an internally managed capability, ensuring effective knowledge transfer, documentation and support processes. Configure, optimise and maintain Kyriba using standard "out-of-the-box" functionality wherever possible to minimise long term support costs and complexity. Lead the design, build and testing of integrations between Kyriba and key enterprise platforms including Oracle, Workday, OneStream, ICD, SWIFT, Bottomline and banking partners. Drive automation of treasury processes including cash positioning, cash forecasting, payments, deal capture, treasury accounting and intercompany netting. Establish governance, controls, documentation standards, testing frameworks and change management procedures for Treasury technology solutions. Partner with Treasury, Finance and IT stakeholders to translate business requirements into robust, scalable technology solutions. Support future regional rollouts across EMEA, North America and APAC and evaluate emerging treasury technologies and AI enabled functionality. Develop and mentor Treasury team members, creating a sustainable internal Treasury Technology capability and centre of excellence. Role Band & Level: Manager, 7 Not The Perfect Fit? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter. You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success. More about us TP ICAP Group is a collection of premium brands each with a distinct, client focused offering. Underpinning and connecting these client facing brands is the financial security, operational strength and know how we have as a Group. Connections are at the heart of what we do. We combine our people's know how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect. Experience / Competences Essential 10+ years' experience in Treasury Management Systems, including at least 5 years of hands on Kyriba implementation, configuration and support experience within a multinational corporate treasury environment. Current Kyriba certifications with demonstrable hands on configuration experience across multiple Kyriba modules. Proven experience leading and delivering Treasury transformation initiatives, including process redesign, standardisation, control enhancement and automation across multiple treasury disciplines. Extensive experience leading and delivering Kyriba implementations, upgrades or global rollouts in a complex multinational environment. Experience implementing and supporting SWIFT, Bottomline, host to host and API banking connectivity solutions across multiple banking partners. Proven experience configuring and supporting: Cash Management & Cash Positioning Bank Connectivity Payments Forecasting & Liquidity Planning Deal Capture Treasury Accounting & Valuation Intercompany Netting Reporting & Dashboarding. Strong understanding of treasury operations including liquidity management, cash forecasting, bank account management, funding, FX, debt instruments, intercompany lending and treasury accounting. Hands on experience designing and implementing integrations between Kyriba and ERP, HR, accounting and banking platforms, including Oracle, Workday, SWIFT, Bottomline and host to host banking connectivity solutions. Strong technical troubleshooting and system configuration skills, with the ability to independently configure and resolve complex platform issues without reliance on third party consultants. Experience managing vendors, banking partners and software providers whilst delivering complex technology programmes. Proven track record of building internal capability, mentoring team members and establishing sustainable support models within Treasury functions. Excellent stakeholder management skills with the ability to communicate effectively with Treasury, Finance, Technology and Executive stakeholders. Candidates must be able to demonstrate hands on Kyriba configuration experience and provide examples of modules they have personally configured, tested and deployed.
Treasury Technology LeadApplylocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5637The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Treasury Technology Lead will be the Group Treasury's senior technology subject matter expert, responsible for the hands-on delivery, configuration, optimisation and long-term ownership of TP ICAP's Treasury technology landscape, with an immediate focus on the global Kyriba transformation programme. The role is expected to provide deep functional and technical expertise across Kyriba and associated treasury technology platforms, reducing reliance on external consultants and ensuring critical knowledge is retained within the organisation.Acting as both a strategic lead and hands-on practitioner, the successful candidate will lead the implementation and enhancement of Kyriba modules across cash management, payments, bank connectivity, forecasting, liquidity planning, deal capture, treasury accounting, netting and reporting. The role will work closely with Treasury, Finance, IT, banking partners and third-party vendors to deliver a standardised, scalable and highly automated treasury operating model while developing the internal Treasury Technology capability.This is a hands-on delivery role. Candidates must be able to personally configure, test and deploy Kyriba functionality rather than solely managing third-party implementation partners. Role Responsibilities Serve as the internal Kyriba product owner and technical lead, providing hands-on system configuration, testing, deployment and support across the full Kyriba platform. Lead delivery of the Treasury Technology roadmap, including Core Data, User Access, Bank Connectivity, Cash Positioning, Payments, Deal Capture, Treasury Accounting, Forecasting & Liquidity Planning, Netting and Reporting modules. Take ownership of the transition from external consultancy support to an internally managed capability, ensuring effective knowledge transfer, documentation and support processes. Configure, optimise and maintain Kyriba using standard "out-of-the-box" functionality wherever possible to minimise long-term support costs and complexity. Lead the design, build and testing of integrations between Kyriba and key enterprise platforms including Oracle, Workday, OneStream, ICD, SWIFT, Bottomline and banking partners. Drive automation of treasury processes including cash positioning, cash forecasting, payments, deal capture, treasury accounting and intercompany netting. Establish governance, controls, documentation standards, testing frameworks and change management procedures for Treasury technology solutions. Partner with Treasury, Finance and IT stakeholders to translate business requirements into robust, scalable technology solutions. Support future regional rollouts across EMEA, North America and APAC and evaluate emerging treasury technologies and AI-enabled functionality. Develop and mentor Treasury team members, creating a sustainable internal Treasury Technology capability and centre of excellence. Experience / Competences Essential 10+ years' experience in Treasury Management Systems, including at least 5 years of hands-on Kyriba implementation, configuration and support experience within a multinational corporate treasury environment. Current Kyriba certifications with demonstrable hands-on configuration experience across multiple Kyriba modules. Proven experience leading and delivering Treasury transformation initiatives, including process redesign, standardisation, control enhancement and automation across multiple treasury disciplines. Extensive experience leading and delivering Kyriba implementations, upgrades or global rollouts in a complex multinational environment. Experience implementing and supporting SWIFT, Bottomline, host-to-host and API banking connectivity solutions across multiple banking partners. Proven experience configuring and supporting:Cash Management & Cash PositioningBank ConnectivityPaymentsForecasting & Liquidity PlanningDeal CaptureTreasury Accounting & ValuationIntercompany NettingReporting & Dashboarding. Strong understanding of treasury operations including liquidity management, cash forecasting, bank account management, funding, FX, debt instruments, intercompany lending and treasury accounting. Hands-on experience designing and implementing integrations between Kyriba and ERP, HR, accounting and banking platforms, including Oracle, Workday, SWIFT, Bottomline and host-to-host banking connectivity solutions. Strong technical troubleshooting and system configuration skills, with the ability to independently configure and resolve complex platform issues without reliance on third-party consultants. Experience managing vendors, banking partners and software providers whilst delivering complex technology programmes. Proven track record of building internal capability, mentoring team members and establishing sustainable support models within Treasury functions. Excellent stakeholder management skills with the ability to communicate effectively with Treasury, Finance, Technology and Executive stakeholders. Candidates must be able to demonstrate hands-on Kyriba configuration experience and provide examples of modules they have personally configured, tested and deployed. Role Band & Level: Manager, 7
27/07/2026
Full time
Treasury Technology LeadApplylocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R5637The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Treasury Technology Lead will be the Group Treasury's senior technology subject matter expert, responsible for the hands-on delivery, configuration, optimisation and long-term ownership of TP ICAP's Treasury technology landscape, with an immediate focus on the global Kyriba transformation programme. The role is expected to provide deep functional and technical expertise across Kyriba and associated treasury technology platforms, reducing reliance on external consultants and ensuring critical knowledge is retained within the organisation.Acting as both a strategic lead and hands-on practitioner, the successful candidate will lead the implementation and enhancement of Kyriba modules across cash management, payments, bank connectivity, forecasting, liquidity planning, deal capture, treasury accounting, netting and reporting. The role will work closely with Treasury, Finance, IT, banking partners and third-party vendors to deliver a standardised, scalable and highly automated treasury operating model while developing the internal Treasury Technology capability.This is a hands-on delivery role. Candidates must be able to personally configure, test and deploy Kyriba functionality rather than solely managing third-party implementation partners. Role Responsibilities Serve as the internal Kyriba product owner and technical lead, providing hands-on system configuration, testing, deployment and support across the full Kyriba platform. Lead delivery of the Treasury Technology roadmap, including Core Data, User Access, Bank Connectivity, Cash Positioning, Payments, Deal Capture, Treasury Accounting, Forecasting & Liquidity Planning, Netting and Reporting modules. Take ownership of the transition from external consultancy support to an internally managed capability, ensuring effective knowledge transfer, documentation and support processes. Configure, optimise and maintain Kyriba using standard "out-of-the-box" functionality wherever possible to minimise long-term support costs and complexity. Lead the design, build and testing of integrations between Kyriba and key enterprise platforms including Oracle, Workday, OneStream, ICD, SWIFT, Bottomline and banking partners. Drive automation of treasury processes including cash positioning, cash forecasting, payments, deal capture, treasury accounting and intercompany netting. Establish governance, controls, documentation standards, testing frameworks and change management procedures for Treasury technology solutions. Partner with Treasury, Finance and IT stakeholders to translate business requirements into robust, scalable technology solutions. Support future regional rollouts across EMEA, North America and APAC and evaluate emerging treasury technologies and AI-enabled functionality. Develop and mentor Treasury team members, creating a sustainable internal Treasury Technology capability and centre of excellence. Experience / Competences Essential 10+ years' experience in Treasury Management Systems, including at least 5 years of hands-on Kyriba implementation, configuration and support experience within a multinational corporate treasury environment. Current Kyriba certifications with demonstrable hands-on configuration experience across multiple Kyriba modules. Proven experience leading and delivering Treasury transformation initiatives, including process redesign, standardisation, control enhancement and automation across multiple treasury disciplines. Extensive experience leading and delivering Kyriba implementations, upgrades or global rollouts in a complex multinational environment. Experience implementing and supporting SWIFT, Bottomline, host-to-host and API banking connectivity solutions across multiple banking partners. Proven experience configuring and supporting:Cash Management & Cash PositioningBank ConnectivityPaymentsForecasting & Liquidity PlanningDeal CaptureTreasury Accounting & ValuationIntercompany NettingReporting & Dashboarding. Strong understanding of treasury operations including liquidity management, cash forecasting, bank account management, funding, FX, debt instruments, intercompany lending and treasury accounting. Hands-on experience designing and implementing integrations between Kyriba and ERP, HR, accounting and banking platforms, including Oracle, Workday, SWIFT, Bottomline and host-to-host banking connectivity solutions. Strong technical troubleshooting and system configuration skills, with the ability to independently configure and resolve complex platform issues without reliance on third-party consultants. Experience managing vendors, banking partners and software providers whilst delivering complex technology programmes. Proven track record of building internal capability, mentoring team members and establishing sustainable support models within Treasury functions. Excellent stakeholder management skills with the ability to communicate effectively with Treasury, Finance, Technology and Executive stakeholders. Candidates must be able to demonstrate hands-on Kyriba configuration experience and provide examples of modules they have personally configured, tested and deployed. Role Band & Level: Manager, 7
Principal Partner Success Implementation Engineer United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Principal Partner Success Implementation Engineer is a principal-level individual contributor and technical authority who shapes partner implementation strategy, technical governance, and scalable adoption across the partner ecosystem. This role is accountable for defining and driving technical standards, reference architectures, and readiness frameworks; leading the most complex cross-partner escalations; and influencing product direction through data-driven insights and strategic advocacy. Operating with broad autonomy, this role leads high-impact enablement programs, mentors senior and mid-level Implementation Engineers, and provides technical direction across Partner Success, TAM, and Support motions. The Principal sets operating rhythms for implementation excellence, establishes mechanisms to measure and improve outcomes (e.g., time-to-value and adoption health), and partners with senior and executive stakeholders to drive systemic improvements that scale globally. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical authority through guidance, troubleshooting, and platform leadership to partner customers post-readiness, enabling scalable adoption and operational excellence. Champion product enhancements by translating complex partner needs into clear requirements, shaping prioritization, and aligning Engineering and Product on scalable solutions. Lead the highest-severity, cross-partner escalations end-to-end, driving root-cause analysis, preventative actions, and executive-level communication to improve platform reliability and partner outcomes. Own the technical approach for a portfolio of the most complex partner implementations, defining reference architectures for advanced configuration, integrations, deployment patterns, and onboarding strategies. Establish and govern implementation standards (readiness criteria, validation checklists, and deployment best practices) to ensure consistent quality and long-term success at scale. Design the implementation-to-steady-state transition mechanism, aligning stakeholders on ownership, success metrics, and support motions to reduce time-to-value and improve adoption health. Cross-Functional Collaboration Set technical alignment across Partner Success, TAM, Support, and Product by defining shared expectations, escalation paths, and decision-making mechanisms that scale across regions. Collaborate with Partner Success Managers to assess partner maturity, surface systemic technical gaps, and build scalable adoption operating models backed by clear metrics and governance. Synthesize partner signals into clear technical narratives (risks, tradeoffs, and recommendations), influencing roadmap alignment, release readiness, and strategic planning with senior stakeholders. Knowledge Sharing & Best Practices Define, maintain, and govern standardized technical playbooks, reference architectures, and lessons learned to drive consistency and scale across partner implementations. Lead technical forums and communities of practice, mentoring Implementation Engineers and elevating org-wide capability through coaching, calibration, and hands on problem solving. Own the technical enablement strategy for partner readiness, shaping documentation and training programs that improve proficiency, reduce support burden, and accelerate adoption. Lead executive business reviews and strategic technical governance with partners, representing cross-partner technical needs in planning forums and driving alignment on investment priorities. Have you got what it takes? 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience partnering with channel or reseller organizations. Experience in a global technology or SaaS organization. Professional services, or Solution Delivery. Deep knowledge of global partner ecosystems or channel/alliances strategy. Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What's in it for you? Learn more about the Benefits at NICE Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
27/07/2026
Full time
Principal Partner Success Implementation Engineer United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Principal Partner Success Implementation Engineer is a principal-level individual contributor and technical authority who shapes partner implementation strategy, technical governance, and scalable adoption across the partner ecosystem. This role is accountable for defining and driving technical standards, reference architectures, and readiness frameworks; leading the most complex cross-partner escalations; and influencing product direction through data-driven insights and strategic advocacy. Operating with broad autonomy, this role leads high-impact enablement programs, mentors senior and mid-level Implementation Engineers, and provides technical direction across Partner Success, TAM, and Support motions. The Principal sets operating rhythms for implementation excellence, establishes mechanisms to measure and improve outcomes (e.g., time-to-value and adoption health), and partners with senior and executive stakeholders to drive systemic improvements that scale globally. How will you make an impact Technical Advocacy & Product Support Deliver expert-level technical authority through guidance, troubleshooting, and platform leadership to partner customers post-readiness, enabling scalable adoption and operational excellence. Champion product enhancements by translating complex partner needs into clear requirements, shaping prioritization, and aligning Engineering and Product on scalable solutions. Lead the highest-severity, cross-partner escalations end-to-end, driving root-cause analysis, preventative actions, and executive-level communication to improve platform reliability and partner outcomes. Own the technical approach for a portfolio of the most complex partner implementations, defining reference architectures for advanced configuration, integrations, deployment patterns, and onboarding strategies. Establish and govern implementation standards (readiness criteria, validation checklists, and deployment best practices) to ensure consistent quality and long-term success at scale. Design the implementation-to-steady-state transition mechanism, aligning stakeholders on ownership, success metrics, and support motions to reduce time-to-value and improve adoption health. Cross-Functional Collaboration Set technical alignment across Partner Success, TAM, Support, and Product by defining shared expectations, escalation paths, and decision-making mechanisms that scale across regions. Collaborate with Partner Success Managers to assess partner maturity, surface systemic technical gaps, and build scalable adoption operating models backed by clear metrics and governance. Synthesize partner signals into clear technical narratives (risks, tradeoffs, and recommendations), influencing roadmap alignment, release readiness, and strategic planning with senior stakeholders. Knowledge Sharing & Best Practices Define, maintain, and govern standardized technical playbooks, reference architectures, and lessons learned to drive consistency and scale across partner implementations. Lead technical forums and communities of practice, mentoring Implementation Engineers and elevating org-wide capability through coaching, calibration, and hands on problem solving. Own the technical enablement strategy for partner readiness, shaping documentation and training programs that improve proficiency, reduce support burden, and accelerate adoption. Lead executive business reviews and strategic technical governance with partners, representing cross-partner technical needs in planning forums and driving alignment on investment priorities. Have you got what it takes? 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: Experience partnering with channel or reseller organizations. Experience in a global technology or SaaS organization. Professional services, or Solution Delivery. Deep knowledge of global partner ecosystems or channel/alliances strategy. Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What's in it for you? Learn more about the Benefits at NICE Join an ever growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face to face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
IT ADMINISTRATOR London UK The Role The IT Systems Administrator is part of a team of global IT Support specialists and be responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at regional site. The candidate who fills this position will be responsible for supporting all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology. The successful candidate will have prior experience working with technology in Software QA environments, and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS. What You'll Be Doing Manage and monitor corporate computing environment including but not limited to: Active Directory Service Network Routers, Switches, Security Appliances, and Wireless Access Points Office 365 setup and administration Intune (MDM) User Account Administration Data integrity and backup E-mail and Content filtering systems Windows/Apple/Linux Servers and Desktops, mobile devices and game consoles IT Asset Inventory Management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business. As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the regional site. Participate in 24x7 on call rotation schedule. Knowledge of network routing and redundancy principles and practices in a multilayer network. Experience configuring and troubleshooting Fortinet firewalls. Ensure Information Security controls are implemented and adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives. Produce regular reports for systems utilization and up-time. Support objectives of the Global Technology and Information Security department. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions. What We're Looking For Fluent in English. 5 years' experience in QA/Technical Support/Contact Center environment. Active Directory and Office 365 experience required. Windows server administration experience including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP and PKI. experience with Cisco network switches and security appliances, network infrastructure and cable plant management, CCNA/MCSE certifications preferred Experience in Fortinet firewalls and configurations 5 years' experience with Windows, VMWare, Mac and Linux servers Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration) Knowledge of ISO 27001 and PCI-DSS, requirements, and experience working through the compliance process. Strong analytical, interpersonal, communication (written and verbal) and organization skills required. Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision, need to be self-driven. B.S. CS, EE or related technical degree. Equivalent experiences will be considered. Ability to establish and maintain effective working relationships Ability to lift up to 25 kg. What We Offer Competitive salary with performance base incentives Fulltime and permanent position Comprehensive Group Insurance coverage Paid vacation and sick leave Flexible work schedule Growth opportunities Who We Are Side is a global services company that collaborates with video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles. We have grown rapidly over the past few years and now have 35 sites spanning the globe. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.
26/07/2026
Full time
IT ADMINISTRATOR London UK The Role The IT Systems Administrator is part of a team of global IT Support specialists and be responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at regional site. The candidate who fills this position will be responsible for supporting all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology. The successful candidate will have prior experience working with technology in Software QA environments, and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS. What You'll Be Doing Manage and monitor corporate computing environment including but not limited to: Active Directory Service Network Routers, Switches, Security Appliances, and Wireless Access Points Office 365 setup and administration Intune (MDM) User Account Administration Data integrity and backup E-mail and Content filtering systems Windows/Apple/Linux Servers and Desktops, mobile devices and game consoles IT Asset Inventory Management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business. As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the regional site. Participate in 24x7 on call rotation schedule. Knowledge of network routing and redundancy principles and practices in a multilayer network. Experience configuring and troubleshooting Fortinet firewalls. Ensure Information Security controls are implemented and adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives. Produce regular reports for systems utilization and up-time. Support objectives of the Global Technology and Information Security department. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions. What We're Looking For Fluent in English. 5 years' experience in QA/Technical Support/Contact Center environment. Active Directory and Office 365 experience required. Windows server administration experience including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP and PKI. experience with Cisco network switches and security appliances, network infrastructure and cable plant management, CCNA/MCSE certifications preferred Experience in Fortinet firewalls and configurations 5 years' experience with Windows, VMWare, Mac and Linux servers Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration) Knowledge of ISO 27001 and PCI-DSS, requirements, and experience working through the compliance process. Strong analytical, interpersonal, communication (written and verbal) and organization skills required. Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision, need to be self-driven. B.S. CS, EE or related technical degree. Equivalent experiences will be considered. Ability to establish and maintain effective working relationships Ability to lift up to 25 kg. What We Offer Competitive salary with performance base incentives Fulltime and permanent position Comprehensive Group Insurance coverage Paid vacation and sick leave Flexible work schedule Growth opportunities Who We Are Side is a global services company that collaborates with video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles. We have grown rapidly over the past few years and now have 35 sites spanning the globe. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.
About The Role We're looking for an experienced Vulnerability & Exposure Manager to lead and mature our vulnerability management capability. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives - protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We're committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued - reflected in our recognition as one of the Financial Times UK's Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. This is a highly visible role responsible for identifying, prioritising and driving the remediation of vulnerabilities across infrastructure, cloud platforms, applications, containers and third-party services. Working closely with Security Operations, Cloud Engineering, Platform Teams, Development Teams, Architecture and Technology leadership, you'll ensure that cyber risks are understood, prioritised and reduced through effective governance, intelligence-led decision making and strong stakeholder engagement. This is an excellent opportunity for someone who enjoys combining technical expertise, data-driven analysis and influencing skills to deliver measurable security outcomes. The role follows a hybrid working pattern, with regular attendance required at our Bournemouth office. Key Responsibilities Lead the organisation's end-to-end vulnerability management programme. Manage vulnerability scanning, analysis, prioritisation, reporting and remediation governance. Drive risk-based remediation using threat intelligence, exploitability data and business context. Partner with technology teams to reduce exposure across cloud, infrastructure, applications and endpoints. Maintain and optimise vulnerability management tooling and asset coverage. Produce executive-level reporting, dashboards and KPI metrics demonstrating risk reduction and programme effectiveness. Escalate high-risk or overdue vulnerabilities and influence remediation priorities. Identify systemic weaknesses and recommend strategic improvements to security architecture and operating practices. Support continuous improvement through automation, integration and enhanced asset visibility. About You You'll be comfortable operating at both a technical and strategic level, translating complex vulnerability data into clear risk-based actions. Essential Experience Proven experience in vulnerability management, security operations or security engineering Hands-on experience with vulnerability scanning platforms and remediation workflows Strong understanding of CVEs, CVSS, exploitability, patch management and security configuration practices Experience working with cloud technologies, modern infrastructure and enterprise applications Ability to analyse large datasets and identify trends, risks and systemic issues Strong stakeholder management skills with the confidence to challenge constructively and drive action Experience producing reports and presentations for senior stakeholders Technical Knowledge Experience with some of the following: Vulnerability platforms such as Rapid7, Tenable, Qualys or Microsoft Defender TVM Azure cloud environments Endpoint and patch management technologies SIEM, EDR and threat intelligence platforms Security tools supporting application and container security ITSM, ticketing and reporting solutions such as ServiceNow, Jira or Power BI Desirable Certifications CompTIA Security+ or CySA+ GIAC certifications (GSEC, GCIH, GSTRT) Microsoft SC-200 and/or AZ-500 Tenable, Qualys or Rapid7 certifications ITIL Foundation Rewards and Benefits At LV= Savings and Retirement, you'll go above and beyond to do the right thing for our customers. We'll reward your hard work with an attractive, competitive salary and benefits package, which includes: 30 days' holiday, with the option to buy up to 5 additional days Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements) An annual bonus scheme based on personal performance Single-cover private medical insurance (with the option for you to upgrade to family cover) Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance Up to 20% discount on our life products for you and your immediate family A group life assurance policy with 4 x your basic pay to go to your dependents (you'll have the option to increase to 8 x cover) Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service) Access to our Employee Assistance Programme (EAP) for support when you need it A virtual GP service Shared parental leave Up to 20% discount on our life products for you and your immediate family. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. About Us We're proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen.
26/07/2026
Full time
About The Role We're looking for an experienced Vulnerability & Exposure Manager to lead and mature our vulnerability management capability. As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives - protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances. Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do. We're committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued - reflected in our recognition as one of the Financial Times UK's Best Employers in 2025 and 2026. We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=. This is a highly visible role responsible for identifying, prioritising and driving the remediation of vulnerabilities across infrastructure, cloud platforms, applications, containers and third-party services. Working closely with Security Operations, Cloud Engineering, Platform Teams, Development Teams, Architecture and Technology leadership, you'll ensure that cyber risks are understood, prioritised and reduced through effective governance, intelligence-led decision making and strong stakeholder engagement. This is an excellent opportunity for someone who enjoys combining technical expertise, data-driven analysis and influencing skills to deliver measurable security outcomes. The role follows a hybrid working pattern, with regular attendance required at our Bournemouth office. Key Responsibilities Lead the organisation's end-to-end vulnerability management programme. Manage vulnerability scanning, analysis, prioritisation, reporting and remediation governance. Drive risk-based remediation using threat intelligence, exploitability data and business context. Partner with technology teams to reduce exposure across cloud, infrastructure, applications and endpoints. Maintain and optimise vulnerability management tooling and asset coverage. Produce executive-level reporting, dashboards and KPI metrics demonstrating risk reduction and programme effectiveness. Escalate high-risk or overdue vulnerabilities and influence remediation priorities. Identify systemic weaknesses and recommend strategic improvements to security architecture and operating practices. Support continuous improvement through automation, integration and enhanced asset visibility. About You You'll be comfortable operating at both a technical and strategic level, translating complex vulnerability data into clear risk-based actions. Essential Experience Proven experience in vulnerability management, security operations or security engineering Hands-on experience with vulnerability scanning platforms and remediation workflows Strong understanding of CVEs, CVSS, exploitability, patch management and security configuration practices Experience working with cloud technologies, modern infrastructure and enterprise applications Ability to analyse large datasets and identify trends, risks and systemic issues Strong stakeholder management skills with the confidence to challenge constructively and drive action Experience producing reports and presentations for senior stakeholders Technical Knowledge Experience with some of the following: Vulnerability platforms such as Rapid7, Tenable, Qualys or Microsoft Defender TVM Azure cloud environments Endpoint and patch management technologies SIEM, EDR and threat intelligence platforms Security tools supporting application and container security ITSM, ticketing and reporting solutions such as ServiceNow, Jira or Power BI Desirable Certifications CompTIA Security+ or CySA+ GIAC certifications (GSEC, GCIH, GSTRT) Microsoft SC-200 and/or AZ-500 Tenable, Qualys or Rapid7 certifications ITIL Foundation Rewards and Benefits At LV= Savings and Retirement, you'll go above and beyond to do the right thing for our customers. We'll reward your hard work with an attractive, competitive salary and benefits package, which includes: 30 days' holiday, with the option to buy up to 5 additional days Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements) An annual bonus scheme based on personal performance Single-cover private medical insurance (with the option for you to upgrade to family cover) Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover and dental insurance Up to 20% discount on our life products for you and your immediate family A group life assurance policy with 4 x your basic pay to go to your dependents (you'll have the option to increase to 8 x cover) Group Income Protection (if you become a member of the Pension scheme and reach 5 years of service) Access to our Employee Assistance Programme (EAP) for support when you need it A virtual GP service Shared parental leave Up to 20% discount on our life products for you and your immediate family. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered. About Us We're proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen.
Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
26/07/2026
Full time
Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
About the job you're consideringAs a Salesforce AI Engineer, you'll design, build and ship AI features on the Salesforce platform for some of the world's leading organisations. Working across industries including Consumer Goods, Utilities, Automotive, Telecommunications, and Financial Services, you'll spend most of your time hands-on, building autonomous agents, connecting large language models to enterprise data, and getting AI systems running reliably in production.This is an engineering role, not a configuration one. As Salesforce grows into a serious AI platform, you'll be building with Agentforce, Einstein, Prompt Builder, Model Builder, and Data Cloud to create agents and AI-driven features that hold up under real workloads.The work varies a lot. One day you might be designing an agent's reasoning and actions in Agentforce, the next writing Apex to ground a model in Salesforce data, tuning prompts and retrieval so answers stay accurate, or setting up evaluation harnesses to catch problems before they reach users.Your rolePartner with Salesforce Functional Consultants, Solution Architects, and AI Specialists to design and deliver innovative Salesforce and AI-powered business solutions.Leverage Agentforce, Einstein AI, Prompt Builder, Model Builder, and Data Cloud to develop intelligent experiences, autonomous agents, and AI-augmented business processes.Act as a Salesforce and AI subject matter expert within the Digital Customer Experience (DCX) practice, helping shape our next-generation consulting capabilities and AI delivery methodologies.Design and develop scalable Salesforce solutions using a combination of declarative and programmatic technologies including Apex, Lightning Web Components (LWC), Flow, JavaScript, Platform Events, and APIs.Build AI-enabled solutions that combine customer, operational, and enterprise data to deliver personalised, predictive, and proactive business experiences.Integrate Salesforce with enterprise systems using MuleSoft, APIs, Event-Driven Architectures, and AppExchange solutions to create connected digital ecosystems.Utilise AI-assisted development tools and modern DevOps practices to accelerate delivery, increase quality, and improve developer productivity.Contribute to continuous innovation by evaluating emerging Salesforce AI capabilities and identifying opportunities to apply them across client engagements.Support Agile delivery teams and champion modern engineering practices using tools such as Gearset, Copado, Flosum, GitHub, Azure DevOps, and CI/CD pipelines.Engage directly with client stakeholders, helping them understand how AI, automation, and Salesforce technology can unlock measurable business value.Why You?You'll thrive at the intersection of technology, business consulting, and AI innovation.Working alongside clients, you'll transform and develop ambitious business objectives into practical, scalable Salesforce solutions powered by automation, intelligence, and next-generation AI capabilities. You'll be expected not only to solve today's challenges but to help clients prepare for an increasingly autonomous, AI-driven future.Whether you're designing Agentforce agents, building enterprise-grade Salesforce applications, integrating Data Cloud, or advising executives on AI adoption, you'll become a trusted advisor capable of translating complex technology into meaningful business outcomes.Most importantly, you'll help shape the future role of the Salesforce consultant-leveraging AI to move beyond configuration and development into strategic solution design, innovation, and business transformation.Your skill and experienceTechnical ExpertiseStrong Salesforce technical experience across one or more core clouds including Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Industries Cloud, or Field Service.Hands-on experience developing solutions using Apex, Lightning Web Components (LWC), Flow, JavaScript, APIs, and Salesforce integration patterns.Hands-on experience building with Agentforce, Einstein, Prompt Builder and Model Builder, including designing agent actions, writing and tuning prompts, and grounding models in Salesforce data.A working understanding of how large language models behave in practice: prompt engineering, retrieval-augmented generation (RAG), grounding, and how to reduce hallucination.Experience testing and evaluating AI features, for example building eval sets, measuring accuracy, and monitoring quality, cost and latency once live.Knowledge of enterprise integration approaches, including MuleSoft, event-driven architectures, REST/SOAP APIs, and external system connectivity, including connecting to AI models hosted outside Salesforce.Experience building solutions for large-scale environments supporting hundreds or thousands of Salesforce users.Nice to have: familiarity with the Model Context Protocol (MCP), vector search and embeddings, or Python for AI tooling.Consulting & DeliveryProven experience translating complex business requirements and user stories into scalable technical solutions.Experience delivering solutions using Agile methodologies within cross-functional teams of engineers, architects, and business stakeholders.The ability to explain technical and AI concepts clearly to both engineers and non-technical stakeholders.Experience collaborating with third-party delivery partners and Salesforce ecosystem vendors.Solid grounding in DevOps and modern software engineering practices across the Salesforce delivery lifecycle.Certifications & Continuous LearningSalesforce AdministratorPlatform Developer I & IIJavaScript Developer IAI SpecialistData Cloud ConsultantSalesforce Consultant Certifications (Sales, Service, Experience, Field Service, etc.)Agentblazer LegendA genuine appetite for learning, shown through certifications, Trailhead credentials, hands-on Agentforce work, and keeping up with how AI capabilities are moving.The most successful engineers will combine:Salesforce platform expertiseHands-on AgentforceData and integration knowledgeClear technical communicationAutomation-first thinkingModern engineering and DevOps practicesAs Salesforce grows into a serious enterprise AI platform, you'll be the one building the autonomous agents and intelligent features that make it real and setting the standard for how Salesforce AI Engineering is done.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value . click apply for full job details
26/07/2026
Full time
About the job you're consideringAs a Salesforce AI Engineer, you'll design, build and ship AI features on the Salesforce platform for some of the world's leading organisations. Working across industries including Consumer Goods, Utilities, Automotive, Telecommunications, and Financial Services, you'll spend most of your time hands-on, building autonomous agents, connecting large language models to enterprise data, and getting AI systems running reliably in production.This is an engineering role, not a configuration one. As Salesforce grows into a serious AI platform, you'll be building with Agentforce, Einstein, Prompt Builder, Model Builder, and Data Cloud to create agents and AI-driven features that hold up under real workloads.The work varies a lot. One day you might be designing an agent's reasoning and actions in Agentforce, the next writing Apex to ground a model in Salesforce data, tuning prompts and retrieval so answers stay accurate, or setting up evaluation harnesses to catch problems before they reach users.Your rolePartner with Salesforce Functional Consultants, Solution Architects, and AI Specialists to design and deliver innovative Salesforce and AI-powered business solutions.Leverage Agentforce, Einstein AI, Prompt Builder, Model Builder, and Data Cloud to develop intelligent experiences, autonomous agents, and AI-augmented business processes.Act as a Salesforce and AI subject matter expert within the Digital Customer Experience (DCX) practice, helping shape our next-generation consulting capabilities and AI delivery methodologies.Design and develop scalable Salesforce solutions using a combination of declarative and programmatic technologies including Apex, Lightning Web Components (LWC), Flow, JavaScript, Platform Events, and APIs.Build AI-enabled solutions that combine customer, operational, and enterprise data to deliver personalised, predictive, and proactive business experiences.Integrate Salesforce with enterprise systems using MuleSoft, APIs, Event-Driven Architectures, and AppExchange solutions to create connected digital ecosystems.Utilise AI-assisted development tools and modern DevOps practices to accelerate delivery, increase quality, and improve developer productivity.Contribute to continuous innovation by evaluating emerging Salesforce AI capabilities and identifying opportunities to apply them across client engagements.Support Agile delivery teams and champion modern engineering practices using tools such as Gearset, Copado, Flosum, GitHub, Azure DevOps, and CI/CD pipelines.Engage directly with client stakeholders, helping them understand how AI, automation, and Salesforce technology can unlock measurable business value.Why You?You'll thrive at the intersection of technology, business consulting, and AI innovation.Working alongside clients, you'll transform and develop ambitious business objectives into practical, scalable Salesforce solutions powered by automation, intelligence, and next-generation AI capabilities. You'll be expected not only to solve today's challenges but to help clients prepare for an increasingly autonomous, AI-driven future.Whether you're designing Agentforce agents, building enterprise-grade Salesforce applications, integrating Data Cloud, or advising executives on AI adoption, you'll become a trusted advisor capable of translating complex technology into meaningful business outcomes.Most importantly, you'll help shape the future role of the Salesforce consultant-leveraging AI to move beyond configuration and development into strategic solution design, innovation, and business transformation.Your skill and experienceTechnical ExpertiseStrong Salesforce technical experience across one or more core clouds including Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Industries Cloud, or Field Service.Hands-on experience developing solutions using Apex, Lightning Web Components (LWC), Flow, JavaScript, APIs, and Salesforce integration patterns.Hands-on experience building with Agentforce, Einstein, Prompt Builder and Model Builder, including designing agent actions, writing and tuning prompts, and grounding models in Salesforce data.A working understanding of how large language models behave in practice: prompt engineering, retrieval-augmented generation (RAG), grounding, and how to reduce hallucination.Experience testing and evaluating AI features, for example building eval sets, measuring accuracy, and monitoring quality, cost and latency once live.Knowledge of enterprise integration approaches, including MuleSoft, event-driven architectures, REST/SOAP APIs, and external system connectivity, including connecting to AI models hosted outside Salesforce.Experience building solutions for large-scale environments supporting hundreds or thousands of Salesforce users.Nice to have: familiarity with the Model Context Protocol (MCP), vector search and embeddings, or Python for AI tooling.Consulting & DeliveryProven experience translating complex business requirements and user stories into scalable technical solutions.Experience delivering solutions using Agile methodologies within cross-functional teams of engineers, architects, and business stakeholders.The ability to explain technical and AI concepts clearly to both engineers and non-technical stakeholders.Experience collaborating with third-party delivery partners and Salesforce ecosystem vendors.Solid grounding in DevOps and modern software engineering practices across the Salesforce delivery lifecycle.Certifications & Continuous LearningSalesforce AdministratorPlatform Developer I & IIJavaScript Developer IAI SpecialistData Cloud ConsultantSalesforce Consultant Certifications (Sales, Service, Experience, Field Service, etc.)Agentblazer LegendA genuine appetite for learning, shown through certifications, Trailhead credentials, hands-on Agentforce work, and keeping up with how AI capabilities are moving.The most successful engineers will combine:Salesforce platform expertiseHands-on AgentforceData and integration knowledgeClear technical communicationAutomation-first thinkingModern engineering and DevOps practicesAs Salesforce grows into a serious enterprise AI platform, you'll be the one building the autonomous agents and intelligent features that make it real and setting the standard for how Salesforce AI Engineering is done.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value . click apply for full job details
United States Digital Space LLC
Sittingbourne, Kent
Summary As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization. The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments. Responsibilities (including, but not limited to the following) Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms Design and architect complex cloud solutions that span multi-cloud and hybrid environments Lead architectural reviews and provide authoritative guidance on design decisions Implement and optimize complex cloud security controls and compliance frameworks Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI Mentor and provide technical leadership to junior cloud engineers and architects Lead client engagements as the primary technical authority on cloud solutions Drive the adoption of cloud best practices and emerging technologies across the organization Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms Architect multi-region solutions with sophisticated disaster recovery and business continuity planning Develop and maintain cloud architecture standards, patterns, and governance frameworks Translate complex business objectives into comprehensive technical architectures Evaluate and recommend new cloud services and technologies to solve advanced business challenges Lead proof-of-concept initiatives for emerging cloud technologies Provide thought leadership on cloud strategy and roadmap development Skills Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders Ability to deliver innovative, enterprise-grade technology solutions for clients Ability to lead projects under pressure and with competing priorities Highly analytical thinker with advanced troubleshooting and problem-solving skills Must have availability to occasionally work nights and some weekends Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions Proficiency with git and version control in conjunction with Azure DevOps repositories Deep familiarity with containerization, Kubernetes, and cloud-native application architectures Expert understanding of Windows and Linux environments at the enterprise scale Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines Advanced experience with administering Microsoft Fabric Ability to align cloud solutions to complex business needs and strategic objectives Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages Ability to read, understand, and optimize complex code and infrastructure configurations Deep understanding of cloud economics and ability to optimize costs at enterprise scale Expert knowledge of security frameworks, compliance requirements, and risk management Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required) Qualifications 5+ years of experience in cloud engineering and architecture Proven track record designing and implementing complex, enterprise-scale cloud solutions Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305) Demonstrated experience leading cloud architecture for organisations or major clients Expert understanding of multi-cloud and hybrid cloud architectures Proven experience with cloud migration strategies and execution at scale Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS) Expert problem-solving, troubleshooting, and analytical skills Demonstrated leadership abilities including mentoring junior team members Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace) Strong project management and stakeholder communication skills Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred Experience in the financial sector a plus Experience working at an MSP a plus The Benefits of Working for the company: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Gym discount Life insurance Comprehensive travel insurance for you and your family in line with scheme rules Confidential well-being and counselling support Competitive Compensation Robust benefits package: medical, dental, vision, disability, life insurance Contributory pension scheme Company events Private Medical and Dental Insurance
26/07/2026
Full time
Summary As a Senior Cloud Architect on our Cloud Engineering team, you will lead the design and implementation of complex cloud solutions for our clients across multiple cloud platforms. You will serve as a technical leader and subject matter expert, providing strategic guidance on cloud architecture, security, cost optimization, and the secure adoption of enterprise AI capabilities. You will mentor junior team members while driving innovation and best practices across the organization. The Senior Cloud Architect designs complex, enterprise-grade cloud solutions that address sophisticated business requirements across multi-cloud and hybrid environments. Through expert-level understanding of cloud architecture and emerging technologies, you will lead architectural reviews, optimize cloud costs, and ensure solutions meet the highest standards of security, scalability, and reliability. This role requires deep expertise in multiple major cloud platforms and the ability to align technical solutions with business strategy, including the secure and well-governed integration of enterprise AI services into client environments. Responsibilities (including, but not limited to the following) Lead the design and implementation of complex cloud solutions for clients with sophisticated requirements Provide expert-level strategy and technical guidance on cloud architecture across multiple platforms Design and architect complex cloud solutions that span multi-cloud and hybrid environments Lead architectural reviews and provide authoritative guidance on design decisions Implement and optimize complex cloud security controls and compliance frameworks Conduct cloud cost optimization assessments and provide strategic recommendations to maximize ROI Mentor and provide technical leadership to junior cloud engineers and architects Lead client engagements as the primary technical authority on cloud solutions Drive the adoption of cloud best practices and emerging technologies across the organization Guide clients on the secure adoption and integration of enterprise AI platforms (such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, or ChatGPT Enterprise), including governance and data handling considerations Advise on data readiness for AI, including sensitivity labeling, permissions hygiene, and oversharing remediation in Microsoft 365 and related platforms Architect multi-region solutions with sophisticated disaster recovery and business continuity planning Develop and maintain cloud architecture standards, patterns, and governance frameworks Translate complex business objectives into comprehensive technical architectures Evaluate and recommend new cloud services and technologies to solve advanced business challenges Lead proof-of-concept initiatives for emerging cloud technologies Provide thought leadership on cloud strategy and roadmap development Skills Must be able to articulate complex technical architectures to executive leadership and diverse stakeholders Ability to deliver innovative, enterprise-grade technology solutions for clients Ability to lead projects under pressure and with competing priorities Highly analytical thinker with advanced troubleshooting and problem-solving skills Must have availability to occasionally work nights and some weekends Expert knowledge of multiple major public cloud platforms (Azure, AWS, and/or Google Cloud) including advanced networking, compute, security, IAM, and cost optimization Expert technical skills with Windows Server Technologies, including Active Directory and hybrid identity solutions Proficiency with git and version control in conjunction with Azure DevOps repositories Deep familiarity with containerization, Kubernetes, and cloud-native application architectures Expert understanding of Windows and Linux environments at the enterprise scale Expert understanding of deploying to Azure using Terraform and other Infrastructure as Code tools Advanced understanding of deploying to Azure using CI/CD processes with complex pipelines Advanced experience with administering Microsoft Fabric Ability to align cloud solutions to complex business needs and strategic objectives Solid proficiency in PowerShell and/or Python with working familiarity in Bash and other scripting languages Ability to read, understand, and optimize complex code and infrastructure configurations Deep understanding of cloud economics and ability to optimize costs at enterprise scale Expert knowledge of security frameworks, compliance requirements, and risk management Fundamental understanding of how generative AI and large language models work, including their limitations (hallucination, prompt injection, non-determinism) and practical mitigations for production use Working knowledge of enterprise AI platforms such as Microsoft 365 Copilot, Copilot Studio, Claude Enterprise, and ChatGPT Enterprise, including their security, governance, and data handling considerations Understanding of AI skills and agentic behavior, including tool use, orchestration patterns, and failure modes Working knowledge of Microsoft Purview, particularly Data Loss Prevention (DLP), Information Protection, and Insider Risk Management, and how these underpin safe enterprise AI adoption Familiarity with Azure AI Foundry, Amazon Bedrock, or Amazon SageMaker; Google Vertex AI experience a bonus Understanding of data readiness principles for AI, including permissions hygiene, oversharing remediation, and sensitivity labeling Awareness of AI regulatory considerations in the US or UK, particularly data residency and auditability (helpful, not required) Qualifications 5+ years of experience in cloud engineering and architecture Proven track record designing and implementing complex, enterprise-scale cloud solutions Senior-level certifications in multiple cloud platforms (e.g., AWS Solutions Architect Professional, GCP Professional Cloud Architect, AZ-305) Demonstrated experience leading cloud architecture for organisations or major clients Expert understanding of multi-cloud and hybrid cloud architectures Proven experience with cloud migration strategies and execution at scale Knowledge of industry standard security frameworks and compliance requirements (e.g., SOC 2, ISO 27001, NIST, HIPAA, PCI-DSS) Expert problem-solving, troubleshooting, and analytical skills Demonstrated leadership abilities including mentoring junior team members Advanced automation capabilities with Infrastructure as Code and CI/CD pipelines Expert understanding of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and serverless architectures Understanding of enterprise AI deployments (e.g., Microsoft 365 Copilot rollouts, Copilot Studio agents, Azure AI Foundry, Amazon Bedrock, Amazon Q Business, Google Vertex AI, or Gemini for Google Workspace) Strong project management and stakeholder communication skills Experience architecting solutions in highly regulated industries (financial services, healthcare) strongly preferred Experience in the financial sector a plus Experience working at an MSP a plus The Benefits of Working for the company: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Gym discount Life insurance Comprehensive travel insurance for you and your family in line with scheme rules Confidential well-being and counselling support Competitive Compensation Robust benefits package: medical, dental, vision, disability, life insurance Contributory pension scheme Company events Private Medical and Dental Insurance
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
26/07/2026
Full time
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Can you prioritise tasks and manage your time effectively? Consider yourself to be methodical with good organisational skills? Do you take ananalytical and proactive approach to problem-solving, with a keen eye for detail? If your answer is 'yes' then keep reading. Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure. What you'll do. Reporting into the Data and Configuration Team Leader you'll contribute by inputting and maintaining customer & supplier data, vehicle data and products & services within our core systems to enable and ensure accuracy of all relevant processes and transactions for suppliers, customers and related asset records throughout their system life cycle. This role focuses on delivery of our service provision by ensuring timely and accurate delivery of data management activities. This role is based in Newbury with 50% office attendance required. You'll also: Build strong, collaborative relationships with colleagues across the business, including Supplier Management, Account Managers, and other key teams, to support the smooth delivery of our services Take ownership of broker account setup and ongoing administration, keep product and service documentation up to date, and manage joiner, mover, and leaver access to ensure secure and efficient system access Help maintain the accuracy and integrity of business data by overseeing synchronisation across multiple applications, including preparing, validating, importing, correcting, and distributing data to internal systems, reporting platforms, and third party partners Ensure standard processes are followed, escalating and agreeing any exceptions where required, in line with KPIs and SLAs What you'll bring. You're enthusiastic, proactive, and take pride in delivering a great service. You enjoy building positive relationships with colleagues and stakeholders, are keen to learn and develop, and are always looking for ways to improve how things are done. You'll be a great fit if you have: Strong attention to detail Excellent time management skills An analytical, proactive approach to your work The confidence to question and challenge where appropriate What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes: An excellent bonus scheme Hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly. Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
26/07/2026
Full time
Can you prioritise tasks and manage your time effectively? Consider yourself to be methodical with good organisational skills? Do you take ananalytical and proactive approach to problem-solving, with a keen eye for detail? If your answer is 'yes' then keep reading. Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure. What you'll do. Reporting into the Data and Configuration Team Leader you'll contribute by inputting and maintaining customer & supplier data, vehicle data and products & services within our core systems to enable and ensure accuracy of all relevant processes and transactions for suppliers, customers and related asset records throughout their system life cycle. This role focuses on delivery of our service provision by ensuring timely and accurate delivery of data management activities. This role is based in Newbury with 50% office attendance required. You'll also: Build strong, collaborative relationships with colleagues across the business, including Supplier Management, Account Managers, and other key teams, to support the smooth delivery of our services Take ownership of broker account setup and ongoing administration, keep product and service documentation up to date, and manage joiner, mover, and leaver access to ensure secure and efficient system access Help maintain the accuracy and integrity of business data by overseeing synchronisation across multiple applications, including preparing, validating, importing, correcting, and distributing data to internal systems, reporting platforms, and third party partners Ensure standard processes are followed, escalating and agreeing any exceptions where required, in line with KPIs and SLAs What you'll bring. You're enthusiastic, proactive, and take pride in delivering a great service. You enjoy building positive relationships with colleagues and stakeholders, are keen to learn and develop, and are always looking for ways to improve how things are done. You'll be a great fit if you have: Strong attention to detail Excellent time management skills An analytical, proactive approach to your work The confidence to question and challenge where appropriate What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes: An excellent bonus scheme Hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly. Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Novuna Vehicle Solutions in Newbury is seeking a detail oriented data administrator to input and maintain customer, supplier, vehicle data and product records across our core systems, ensuring accuracy and timely processing of transactions. Based in Newbury with 50% office attendance, you will build strong cross functional relationships, manage access and data synchronisation, and contribute to data governance and continuous improvement of processes.
26/07/2026
Full time
Novuna Vehicle Solutions in Newbury is seeking a detail oriented data administrator to input and maintain customer, supplier, vehicle data and product records across our core systems, ensuring accuracy and timely processing of transactions. Based in Newbury with 50% office attendance, you will build strong cross functional relationships, manage access and data synchronisation, and contribute to data governance and continuous improvement of processes.
The Team + The Role Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time to value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, and how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in app tagging, Pendo installation, and guide building. Proficiency in JavaScript, Python, or Node.js, with the ability to write production quality backend code. Experience working with REST APIs, webhooks, and event driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. Location Hybrid: In office 3 days per week unless designated remote. Benefits Pendo offers comprehensive, top tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high value lifestyle perks. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
26/07/2026
Full time
The Team + The Role Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time to value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, and how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in app tagging, Pendo installation, and guide building. Proficiency in JavaScript, Python, or Node.js, with the ability to write production quality backend code. Experience working with REST APIs, webhooks, and event driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. Location Hybrid: In office 3 days per week unless designated remote. Benefits Pendo offers comprehensive, top tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high value lifestyle perks. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly half a billion dollars in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and BlackRock, and has collaborations and partnerships including NVIDIA, Palantir and Dell Technologies. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You'll tackle challenges that haven't been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada's mission to bridge the digital divide for customers around the world. The Opportunity This is a senior commercial role that sits at the intersection of AI infrastructure, compute demand, and business development. You will build the demand side of Armada's AI factory business - originating, qualifying, and converting offtake demand for GPU capacity across our AI factory and Leviathan deployments. This is not a traditional sales role. You won't be managing a quota against a mature product with an established sales motion. You'll be operating in a fast-moving market, building commercial opportunities from the ground up, working with first of kind infrastructure deals, and helping define how AI factory capacity gets filled and monetized. If you're deeply networked in the AI compute ecosystem, have a track record of commercializing GPU infrastructure or cloud capacity, and want to help build something important at the infrastructure layer of AI - this role is for you. What You'll Do Originate and convert AI compute demand Identify and engage organizations that need rapid access to GPU capacity - for training, inference, fine tuning, enterprise AI, or sovereign AI workloads. Build a qualified pipeline of offtake, anchor tenant, reserved capacity, and strategic compute demand opportunities. Understand what buyers need by GPU type, cluster size, geography, timing, power profile, tenancy model, and commercial structure - and turn that into actionable opportunities. Drive commercial outcomes for AI factory deployments Connect Armada's AI factory and Leviathan deployments with credible compute users and potential offtakers. Shape demand strategy for new deployments - before, during, and after they go live. Translate market conversations into concrete next steps for commercial, infrastructure, finance, and legal teams. Match demand to deployable infrastructure Map customer requirements to specific sites, GPU configurations, power availability, deployment timelines, cooling constraints and commercial structures. Validate whether a demand opportunity is real, specific, and commercially viable. Bring customer insight into decisions on site selection, capacity planning, technical configuration, and go to market. Own strategic accounts and relationships Build and maintain direct relationships with senior decision makers at key compute consumers. Track opportunities across timing, geography, technical requirements, commercial terms and procurement processes. Keep high value conversations moving - internally and externally. Shape commercial structures Help design offtake agreements, capacity reservations, anchor tenancy models, revenue share structures and strategic partnership frameworks. Work across legal, finance, product, infrastructure and executive stakeholders to take deals from interest to commitment. Know when an opportunity is real and when it isn't - and act accordingly. Be a market intelligence resource Stay close to where demand is forming: which companies need capacity, which GPUs are in demand, what buyers are willing to commit to, how competitors are packaging AI infrastructure. Feed that intelligence into Armada's site selection, capacity planning and deployment roadmap. Help leadership understand the difference between real demand and speculative noise. What We're Looking For We're looking for someone who is commercially sharp, technically fluent, and deeply networked across the AI infrastructure ecosystem. You don't need to be a deep engineer, but you need enough technical fluency to earn trust with infrastructure teams, cloud buyers and AI companies. You likely have: Existing, callable senior relationships across the AI compute ecosystem - neo clouds, GPU clouds, AI native companies, NVIDIA ecosystem partners, data center operators, infrastructure investors or enterprise AI buyers. A track record of commercializing GPU capacity, cloud infrastructure, data centers, managed compute, AI platforms or high performance infrastructure. Experience structuring and closing complex infrastructure deals: offtake agreements, capacity reservations, anchor tenancy, revenue share or similar. The instincts to originate opportunities without a fully built playbook - and the discipline to follow through. Enough technical literacy to discuss GPUs, clusters, power density, liquid cooling, networking, latency, workload requirements and deployment constraints with credibility. Strong pipeline discipline: clear account notes, sharp qualification, reliable follow through. Executive presence and the ability to operate without a large corporate machine around you. You understand: GPU supply and demand dynamics and how they shape commercial decisions. The NVIDIA ecosystem - programs, partners, buyers and how they interact. How AI training and inference workloads translate into infrastructure requirements. Why power, cooling, geography, latency, interconnect and deployment timing matter - and how buyers weigh them. How neo clouds, AI native companies, enterprises and sovereign buyers think about compute capacity. The difference between speculative pipeline and real, committed demand. Regional context You have enough regional fluency to navigate where demand, power, capital and regulatory drivers meet - across the UK, EU, Nordics, Southern Europe and Middle East adjacent markets. You don't need to be an expert in every country, but you know how to find the right conversations in each. You'll work across AI native companies, sovereign AI programs, regulated enterprises, regional cloud providers, public sector buyers and infrastructure capital across the UK, EU, Nordics and adjacent markets. You understand how data residency, local power constraints and public procurement intersect with commercial AI infrastructure demand. Backgrounds We Value Neo clouds or GPU cloud providers. NVIDIA ecosystem partners or programs. AI infrastructure startups. Data center platforms with AI or HPC exposure. Cloud infrastructure business development or strategic partnerships. AI platform companies selling into model builders or enterprise AI teams. HPC, GPU or advanced compute infrastructure providers. Systems integrators or OEMs with real AI infrastructure customer access. Infrastructure investors or operators who have helped commercialize AI data center capacity. What Success Looks Like In your first six months, you'll build a live, vetted pipeline of qualified offtake demand - credible enough to plug directly into Armada's infrastructure and partner motion. That means: Real pipeline, not a contact list - opportunities qualified by GPU type, cluster size, geography, timing, power profile, tenancy model and commercial structure. Direct senior relationships established with the buyers behind that demand. Clear handoffs into Armada's commercial and infrastructure teams so demand can be matched to deployments quickly. A track record of moving conversations forward, not letting them stall. Why This Role AI infrastructure is one of the most consequential build outs happening in the global economy right now. The gap between demand for GPU compute and the infrastructure to serve it is real, and closing it requires exactly the kind of commercial and ecosystem work this role is built around. At Armada, you'll work on first of kind deployments, in a company that moves fast, with direct access to decision makers, and with the ability to shape how the market develops. If you want to build something that matters - and you have the relationships and the commercial instincts to do it - we'd like to talk. You're a Great Fit if You're A go getter with a growth mindset. You're intellectually curious, have strong business acumen and actively seek opportunities to build relevant skills and knowledge. A detail oriented problem solver. You can independently gather information, solve problems efficiently and deliver results with a "get it done" attitude. Thrives in a fast paced environment. You're energized by an entrepreneurial spirit, capable of working quickly and excited to contribute to a growing company. A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda. Highly organized and results driven . click apply for full job details
25/07/2026
Full time
About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With nearly half a billion dollars in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and BlackRock, and has collaborations and partnerships including NVIDIA, Palantir and Dell Technologies. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You'll tackle challenges that haven't been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada's mission to bridge the digital divide for customers around the world. The Opportunity This is a senior commercial role that sits at the intersection of AI infrastructure, compute demand, and business development. You will build the demand side of Armada's AI factory business - originating, qualifying, and converting offtake demand for GPU capacity across our AI factory and Leviathan deployments. This is not a traditional sales role. You won't be managing a quota against a mature product with an established sales motion. You'll be operating in a fast-moving market, building commercial opportunities from the ground up, working with first of kind infrastructure deals, and helping define how AI factory capacity gets filled and monetized. If you're deeply networked in the AI compute ecosystem, have a track record of commercializing GPU infrastructure or cloud capacity, and want to help build something important at the infrastructure layer of AI - this role is for you. What You'll Do Originate and convert AI compute demand Identify and engage organizations that need rapid access to GPU capacity - for training, inference, fine tuning, enterprise AI, or sovereign AI workloads. Build a qualified pipeline of offtake, anchor tenant, reserved capacity, and strategic compute demand opportunities. Understand what buyers need by GPU type, cluster size, geography, timing, power profile, tenancy model, and commercial structure - and turn that into actionable opportunities. Drive commercial outcomes for AI factory deployments Connect Armada's AI factory and Leviathan deployments with credible compute users and potential offtakers. Shape demand strategy for new deployments - before, during, and after they go live. Translate market conversations into concrete next steps for commercial, infrastructure, finance, and legal teams. Match demand to deployable infrastructure Map customer requirements to specific sites, GPU configurations, power availability, deployment timelines, cooling constraints and commercial structures. Validate whether a demand opportunity is real, specific, and commercially viable. Bring customer insight into decisions on site selection, capacity planning, technical configuration, and go to market. Own strategic accounts and relationships Build and maintain direct relationships with senior decision makers at key compute consumers. Track opportunities across timing, geography, technical requirements, commercial terms and procurement processes. Keep high value conversations moving - internally and externally. Shape commercial structures Help design offtake agreements, capacity reservations, anchor tenancy models, revenue share structures and strategic partnership frameworks. Work across legal, finance, product, infrastructure and executive stakeholders to take deals from interest to commitment. Know when an opportunity is real and when it isn't - and act accordingly. Be a market intelligence resource Stay close to where demand is forming: which companies need capacity, which GPUs are in demand, what buyers are willing to commit to, how competitors are packaging AI infrastructure. Feed that intelligence into Armada's site selection, capacity planning and deployment roadmap. Help leadership understand the difference between real demand and speculative noise. What We're Looking For We're looking for someone who is commercially sharp, technically fluent, and deeply networked across the AI infrastructure ecosystem. You don't need to be a deep engineer, but you need enough technical fluency to earn trust with infrastructure teams, cloud buyers and AI companies. You likely have: Existing, callable senior relationships across the AI compute ecosystem - neo clouds, GPU clouds, AI native companies, NVIDIA ecosystem partners, data center operators, infrastructure investors or enterprise AI buyers. A track record of commercializing GPU capacity, cloud infrastructure, data centers, managed compute, AI platforms or high performance infrastructure. Experience structuring and closing complex infrastructure deals: offtake agreements, capacity reservations, anchor tenancy, revenue share or similar. The instincts to originate opportunities without a fully built playbook - and the discipline to follow through. Enough technical literacy to discuss GPUs, clusters, power density, liquid cooling, networking, latency, workload requirements and deployment constraints with credibility. Strong pipeline discipline: clear account notes, sharp qualification, reliable follow through. Executive presence and the ability to operate without a large corporate machine around you. You understand: GPU supply and demand dynamics and how they shape commercial decisions. The NVIDIA ecosystem - programs, partners, buyers and how they interact. How AI training and inference workloads translate into infrastructure requirements. Why power, cooling, geography, latency, interconnect and deployment timing matter - and how buyers weigh them. How neo clouds, AI native companies, enterprises and sovereign buyers think about compute capacity. The difference between speculative pipeline and real, committed demand. Regional context You have enough regional fluency to navigate where demand, power, capital and regulatory drivers meet - across the UK, EU, Nordics, Southern Europe and Middle East adjacent markets. You don't need to be an expert in every country, but you know how to find the right conversations in each. You'll work across AI native companies, sovereign AI programs, regulated enterprises, regional cloud providers, public sector buyers and infrastructure capital across the UK, EU, Nordics and adjacent markets. You understand how data residency, local power constraints and public procurement intersect with commercial AI infrastructure demand. Backgrounds We Value Neo clouds or GPU cloud providers. NVIDIA ecosystem partners or programs. AI infrastructure startups. Data center platforms with AI or HPC exposure. Cloud infrastructure business development or strategic partnerships. AI platform companies selling into model builders or enterprise AI teams. HPC, GPU or advanced compute infrastructure providers. Systems integrators or OEMs with real AI infrastructure customer access. Infrastructure investors or operators who have helped commercialize AI data center capacity. What Success Looks Like In your first six months, you'll build a live, vetted pipeline of qualified offtake demand - credible enough to plug directly into Armada's infrastructure and partner motion. That means: Real pipeline, not a contact list - opportunities qualified by GPU type, cluster size, geography, timing, power profile, tenancy model and commercial structure. Direct senior relationships established with the buyers behind that demand. Clear handoffs into Armada's commercial and infrastructure teams so demand can be matched to deployments quickly. A track record of moving conversations forward, not letting them stall. Why This Role AI infrastructure is one of the most consequential build outs happening in the global economy right now. The gap between demand for GPU compute and the infrastructure to serve it is real, and closing it requires exactly the kind of commercial and ecosystem work this role is built around. At Armada, you'll work on first of kind deployments, in a company that moves fast, with direct access to decision makers, and with the ability to shape how the market develops. If you want to build something that matters - and you have the relationships and the commercial instincts to do it - we'd like to talk. You're a Great Fit if You're A go getter with a growth mindset. You're intellectually curious, have strong business acumen and actively seek opportunities to build relevant skills and knowledge. A detail oriented problem solver. You can independently gather information, solve problems efficiently and deliver results with a "get it done" attitude. Thrives in a fast paced environment. You're energized by an entrepreneurial spirit, capable of working quickly and excited to contribute to a growing company. A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda. Highly organized and results driven . click apply for full job details
WFM Consultant Department: Delivery Employment Type: Permanent - Full Time Location: London Reporting To: Davie Erskine Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic WFM Consultant to join our team. We look for people with the right cultural fit, having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. The WFM Consultant acts as a trusted adviser and subject matter expert, helping customers strengthen workforce planning capability, improve operational performance and realise greater value from their workforce management technology. The role combines operational WFM expertise, analytical thinking and stakeholder influence: understanding what is happening, forming an evidence based view and bringing the customer on the journey. The consultant independently leads discovery, health check, optimisation and implementation engagements across the end-to-end workforce planning lifecycle. They work with operational teams through to senior and executive leadership, translating complex findings into clear recommendations, practical roadmaps and measurable outcomes. Technology is important, but it is not an end in itself. The consultant ensures WFM platforms, processes, governance and operating models are designed around sustainable operational and commercial outcomes. Typical engagements WFM health checks, maturity assessments and operational optimisation reviews. Target Operating Model, governance, SOP and accountability framework design. Forecasting, capacity planning, scheduling, workforce flexibility and intraday management improvement. Functional discovery, requirements definition, solution design, testing, training, go live and adoption support. Multi site and multi country programmes requiring common standards alongside justified local variation. Pre sales discovery, proposition development, business case support and Statement of Work input. Key Responsibilities Discovery, diagnosis and advisory Lead structured discovery to assess WFM capability, processes, governance, data, technology adoption and performance. Analyse qualitative and quantitative evidence, identify root causes and distinguish symptoms from underlying operational issues. Develop clear findings, prioritised recommendations, implementation roadmaps and measurable outcomes aligned with customer maturity, appetite and budget. Apply expertise across demand forecasting, budget and capacity planning, recruitment planning, scheduling, shrinkage, leave, intraday management, adherence, conformance and workforce MI. Operating models and governance Design and document Target Operating Models, SOPs, RACI and accountability frameworks, decision rights and stakeholder engagement models. Strengthen governance across the planning lifecycle, including forecast approval, operational decision making, performance visibility and benefits tracking. Help customers establish sustainable ownership of recommendations and embed continuous improvement. Stakeholder engagement and communication Build credibility with planning, operations, technology, data, HR, finance, outsourcing partners and senior leadership. Facilitate workshops, navigate conflicting priorities and constructively challenge established thinking while maintaining strong customer relationships. Synthesise complex operational and technical information into concise, visually effective, executive ready reports and presentations. Present findings confidently, lead difficult conversations and respond credibly to stakeholder challenge. Solution design and implementation Lead functional workshops, capture requirements and produce clear functional or operational design documentation. Support or complete solution configuration where appropriate, maintaining alignment with approved designs and intended business outcomes. Plan and execute proportionate functional, integration and end to end testing, and support customer UAT. Deliver operational training, knowledge transfer, go live support and post implementation guidance. Commercial and delivery ownership Contribute to proposals, effort estimates, Statements of Work, assumptions, dependencies and business case or ROI development. Manage assigned work against scope, effort, quality and timescales, escalating risks early and identifying legitimate change control requirements. Recognise appropriate follow on consultancy, optimisation and adoption opportunities without compromising trusted adviser relationships. Work effectively across concurrent engagements and maintain accurate delivery, project and customer records. Practice contribution Collaborate with Pre Sales, Product, Engineering, Data and the Centre of Excellence to align operational, technical and commercial outcomes. Develop reusable methods, templates, training materials and thought leadership, and share learning across the wider practice. Stay current with WFM platforms, contact centre trends, analytics, automation and emerging AI enabled capabilities. Skills Knowledge and Expertise Required Typically at least five years' substantial operational workforce planning experience, gained as a Planning Manager, Senior Planner, WFM Consultant or comparable role. Strong practical expertise across forecasting, long term capacity planning, scheduling, workforce flexibility, shrinkage, intraday management, adherence, conformance and performance reporting. Experience independently leading discovery, diagnostic reviews or improvement engagements and translating findings into prioritised, implementable recommendations. Proven ability to influence and constructively challenge stakeholders at all levels, including senior operational and executive leaders. Strong analytical capability, including confidence working with workforce and operational data, identifying trends and inconsistencies, testing assumptions and explaining business implications. Advanced Excel capability and sound understanding of WFM measures, definitions and calculation methods. Ability to produce concise, well structured and visually effective reports, presentations, process documentation and executive level recommendations. Experience designing or improving planning governance, operating models, SOPs, accountability frameworks and decision processes. Excellent written and spoken English, with the ability to explain complex operational and technical matters clearly. Ability to work autonomously across concurrent engagements while managing scope, quality, risks, dependencies and deadlines. Desirable Implementation, administration or advanced user experience with Verint WFM, Genesys Cloud WEM, Amazon Connect forecasting and scheduling, or comparable enterprise WFM platforms. Experience in multi site, multi country, outsourced or blended workforce environments. Experience contributing to proposals, Statements of Work, delivery estimates, business cases, ROI modelling or benefits tracking. Familiarity with contact centre routing, workforce integrations, functional solution design, software delivery methodologies, testing and vendor escalation. Experience with Power BI, SQL or comparable data visualisation and analysis tools. Knowledge of quality management, performance management, speech or interaction analytics and related workforce engagement capabilities. Relevant professional WFM, contact centre or vendor accreditation. Personal approach Curious, approachable and proactive, with the confidence to form and defend an evidence based point of view. Pragmatic and commercially aware, balancing recognised best practice with customer maturity, culture, appetite and investment. Comfortable working with ambiguity and able to bring structure, clarity and momentum to unfamiliar environments. Collaborative and low ego, sharing expertise openly and drawing on the strengths of colleagues and customer teams. Accountable for the quality of their own work and willing to challenge constructively when outcomes are at risk. Technology and certification Core platforms: . click apply for full job details
25/07/2026
Full time
WFM Consultant Department: Delivery Employment Type: Permanent - Full Time Location: London Reporting To: Davie Erskine Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic WFM Consultant to join our team. We look for people with the right cultural fit, having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. The WFM Consultant acts as a trusted adviser and subject matter expert, helping customers strengthen workforce planning capability, improve operational performance and realise greater value from their workforce management technology. The role combines operational WFM expertise, analytical thinking and stakeholder influence: understanding what is happening, forming an evidence based view and bringing the customer on the journey. The consultant independently leads discovery, health check, optimisation and implementation engagements across the end-to-end workforce planning lifecycle. They work with operational teams through to senior and executive leadership, translating complex findings into clear recommendations, practical roadmaps and measurable outcomes. Technology is important, but it is not an end in itself. The consultant ensures WFM platforms, processes, governance and operating models are designed around sustainable operational and commercial outcomes. Typical engagements WFM health checks, maturity assessments and operational optimisation reviews. Target Operating Model, governance, SOP and accountability framework design. Forecasting, capacity planning, scheduling, workforce flexibility and intraday management improvement. Functional discovery, requirements definition, solution design, testing, training, go live and adoption support. Multi site and multi country programmes requiring common standards alongside justified local variation. Pre sales discovery, proposition development, business case support and Statement of Work input. Key Responsibilities Discovery, diagnosis and advisory Lead structured discovery to assess WFM capability, processes, governance, data, technology adoption and performance. Analyse qualitative and quantitative evidence, identify root causes and distinguish symptoms from underlying operational issues. Develop clear findings, prioritised recommendations, implementation roadmaps and measurable outcomes aligned with customer maturity, appetite and budget. Apply expertise across demand forecasting, budget and capacity planning, recruitment planning, scheduling, shrinkage, leave, intraday management, adherence, conformance and workforce MI. Operating models and governance Design and document Target Operating Models, SOPs, RACI and accountability frameworks, decision rights and stakeholder engagement models. Strengthen governance across the planning lifecycle, including forecast approval, operational decision making, performance visibility and benefits tracking. Help customers establish sustainable ownership of recommendations and embed continuous improvement. Stakeholder engagement and communication Build credibility with planning, operations, technology, data, HR, finance, outsourcing partners and senior leadership. Facilitate workshops, navigate conflicting priorities and constructively challenge established thinking while maintaining strong customer relationships. Synthesise complex operational and technical information into concise, visually effective, executive ready reports and presentations. Present findings confidently, lead difficult conversations and respond credibly to stakeholder challenge. Solution design and implementation Lead functional workshops, capture requirements and produce clear functional or operational design documentation. Support or complete solution configuration where appropriate, maintaining alignment with approved designs and intended business outcomes. Plan and execute proportionate functional, integration and end to end testing, and support customer UAT. Deliver operational training, knowledge transfer, go live support and post implementation guidance. Commercial and delivery ownership Contribute to proposals, effort estimates, Statements of Work, assumptions, dependencies and business case or ROI development. Manage assigned work against scope, effort, quality and timescales, escalating risks early and identifying legitimate change control requirements. Recognise appropriate follow on consultancy, optimisation and adoption opportunities without compromising trusted adviser relationships. Work effectively across concurrent engagements and maintain accurate delivery, project and customer records. Practice contribution Collaborate with Pre Sales, Product, Engineering, Data and the Centre of Excellence to align operational, technical and commercial outcomes. Develop reusable methods, templates, training materials and thought leadership, and share learning across the wider practice. Stay current with WFM platforms, contact centre trends, analytics, automation and emerging AI enabled capabilities. Skills Knowledge and Expertise Required Typically at least five years' substantial operational workforce planning experience, gained as a Planning Manager, Senior Planner, WFM Consultant or comparable role. Strong practical expertise across forecasting, long term capacity planning, scheduling, workforce flexibility, shrinkage, intraday management, adherence, conformance and performance reporting. Experience independently leading discovery, diagnostic reviews or improvement engagements and translating findings into prioritised, implementable recommendations. Proven ability to influence and constructively challenge stakeholders at all levels, including senior operational and executive leaders. Strong analytical capability, including confidence working with workforce and operational data, identifying trends and inconsistencies, testing assumptions and explaining business implications. Advanced Excel capability and sound understanding of WFM measures, definitions and calculation methods. Ability to produce concise, well structured and visually effective reports, presentations, process documentation and executive level recommendations. Experience designing or improving planning governance, operating models, SOPs, accountability frameworks and decision processes. Excellent written and spoken English, with the ability to explain complex operational and technical matters clearly. Ability to work autonomously across concurrent engagements while managing scope, quality, risks, dependencies and deadlines. Desirable Implementation, administration or advanced user experience with Verint WFM, Genesys Cloud WEM, Amazon Connect forecasting and scheduling, or comparable enterprise WFM platforms. Experience in multi site, multi country, outsourced or blended workforce environments. Experience contributing to proposals, Statements of Work, delivery estimates, business cases, ROI modelling or benefits tracking. Familiarity with contact centre routing, workforce integrations, functional solution design, software delivery methodologies, testing and vendor escalation. Experience with Power BI, SQL or comparable data visualisation and analysis tools. Knowledge of quality management, performance management, speech or interaction analytics and related workforce engagement capabilities. Relevant professional WFM, contact centre or vendor accreditation. Personal approach Curious, approachable and proactive, with the confidence to form and defend an evidence based point of view. Pragmatic and commercially aware, balancing recognised best practice with customer maturity, culture, appetite and investment. Comfortable working with ambiguity and able to bring structure, clarity and momentum to unfamiliar environments. Collaborative and low ego, sharing expertise openly and drawing on the strengths of colleagues and customer teams. Accountable for the quality of their own work and willing to challenge constructively when outcomes are at risk. Technology and certification Core platforms: . click apply for full job details
MANPOWER AT IBM UK LIMITED Full Stack .Net Developer JOB DESCRIPTION Overall purpose of the job We are seeking a skilled and enthusiastic Full Stack .Net Developer to help further develop our Web to SQL applications - to produce high-performance solutions for internal and external use. This individual will work up and down the full stack, be capable of working with existing software as well as helping to design and implement advancements to our platform offerings. The successful candidate will join a team of developers used to working across the stack and display a desire and willingness to help mentor the team in (and develop best practice in) marrying middle tier and server side applications to the front and back ends. Additionally: Owning projects to ensure successful delivery Assigning work to junior members of the team (Support tickets, BAU work and Maintenance) Assisting team with project issues Reporting on project deadlines and ensuring agreed deadlines are met Ensuring support tickets are done within agreed SLAs Ensuring BAU work is completed on time (statements, bonuses, interest etc.) Ensuring maintenance is completed (monthly updates, app updates, resolving technical debt etc.) Mentoring staff and developing their skillset Documenting existing processes and systems; proposing solutions for improvements Reviewing support tickets and identifying recurring or time consuming issues, then proposing solutions On call for support escalation one week in four; additional payments are made for this Other features of the job 35 hours per week based on a flexible but hybrid location policy, Monday to Friday 9-5. Location Quai Administration Services Limited, 16 Tesla Court, Innovation Way, Peterborough, PE2 6FL Technology skills and experience Expert practitioner of ASP.NET and C# for web application development/maintenance Expert implementor of modern web based Authentication and Authorization techniques Experienced with SQL database integration technologies and performance tuning Strong grounding in Angular or other JS front end framework Understanding of modern design principals, patterns and their applicability Good understanding of SQL and/or other relational databases Co ordination of deployments Experience of contributing to, improving and driving coding standards Experience of working within SDLC (Software Development Lifecycle) processes Preferred experience of using JIRA and Confluence, or something similar Candidates experienced in working with Azure Dev Ops and configuration will be preferred Other interpersonal skills Used to mentoring other team members Self motivated and pro active, with good analytical problem solving ability Excellent communication skills (verbal, written and presentational) Capacity to work within a challenging environment Ability to liaise with employees at all levels A positive attitude and a flexible and adaptable approach to work Education, qualification and special training Professional .Net qualification nice to have Degree or relevant experience Literacy and Numeracy Excellent written and oral communication skills required Personality Approachable Accomplished verbal communicator Strong team player & builder Ability to initiate and develop relationships at all levels, to senior executive level Highly professional and able to work analytically Willingness to travel and work flexibly when required Energy, assertiveness, resilience and positive approach
25/07/2026
Full time
MANPOWER AT IBM UK LIMITED Full Stack .Net Developer JOB DESCRIPTION Overall purpose of the job We are seeking a skilled and enthusiastic Full Stack .Net Developer to help further develop our Web to SQL applications - to produce high-performance solutions for internal and external use. This individual will work up and down the full stack, be capable of working with existing software as well as helping to design and implement advancements to our platform offerings. The successful candidate will join a team of developers used to working across the stack and display a desire and willingness to help mentor the team in (and develop best practice in) marrying middle tier and server side applications to the front and back ends. Additionally: Owning projects to ensure successful delivery Assigning work to junior members of the team (Support tickets, BAU work and Maintenance) Assisting team with project issues Reporting on project deadlines and ensuring agreed deadlines are met Ensuring support tickets are done within agreed SLAs Ensuring BAU work is completed on time (statements, bonuses, interest etc.) Ensuring maintenance is completed (monthly updates, app updates, resolving technical debt etc.) Mentoring staff and developing their skillset Documenting existing processes and systems; proposing solutions for improvements Reviewing support tickets and identifying recurring or time consuming issues, then proposing solutions On call for support escalation one week in four; additional payments are made for this Other features of the job 35 hours per week based on a flexible but hybrid location policy, Monday to Friday 9-5. Location Quai Administration Services Limited, 16 Tesla Court, Innovation Way, Peterborough, PE2 6FL Technology skills and experience Expert practitioner of ASP.NET and C# for web application development/maintenance Expert implementor of modern web based Authentication and Authorization techniques Experienced with SQL database integration technologies and performance tuning Strong grounding in Angular or other JS front end framework Understanding of modern design principals, patterns and their applicability Good understanding of SQL and/or other relational databases Co ordination of deployments Experience of contributing to, improving and driving coding standards Experience of working within SDLC (Software Development Lifecycle) processes Preferred experience of using JIRA and Confluence, or something similar Candidates experienced in working with Azure Dev Ops and configuration will be preferred Other interpersonal skills Used to mentoring other team members Self motivated and pro active, with good analytical problem solving ability Excellent communication skills (verbal, written and presentational) Capacity to work within a challenging environment Ability to liaise with employees at all levels A positive attitude and a flexible and adaptable approach to work Education, qualification and special training Professional .Net qualification nice to have Degree or relevant experience Literacy and Numeracy Excellent written and oral communication skills required Personality Approachable Accomplished verbal communicator Strong team player & builder Ability to initiate and develop relationships at all levels, to senior executive level Highly professional and able to work analytically Willingness to travel and work flexibly when required Energy, assertiveness, resilience and positive approach
