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AO.com
Business Analyst - D365 ERP
AO.com Bolton, Lancashire
We're looking for a Business Analyst to help shape the future of our D365 ERP platform. This is a fantastic opportunity to play a key role in some of AO's most important business transformation initiatives, helping us improve how we work across Finance and Warehouse Management while delivering solutions that make a real difference to our colleagues and customers. You'll be at the centre of the action, working closely with stakeholders, delivery teams and third-party partners to understand challenges, uncover opportunities, and translate business needs into practical solutions. Whether you're supporting day-to-day ERP improvements or contributing to the rollout of our D365 WMS (Warehouse Management System) programme, you'll help ensure we're delivering value at every step. This isn't a role where requirements are simply handed to you; you'll be asking questions, challenging assumptions, and helping teams get to the root of what really matters. If you enjoy solving problems, simplifying complexity, and working with people across different parts of the business, you'll fit right in at AO. You'll work closely with teams across both sites, so occasional travel between our Bolton and Crewe locations will be required. Here's What You Can Expect To Be Doing You'll be working across both business-as-usual activity and exciting transformation projects, helping us continually improve our D365 ERP landscape. You'll spend time engaging with stakeholders to understand their processes, challenges, and goals, running workshops and conversations that uncover valuable insights and drive better outcomes. You'll translate those discussions into clear requirements, user stories and functional specifications that delivery teams can confidently build against. A big part of your role will involve mapping and analysing business processes, identifying opportunities to improve efficiency, remove pain points and create simpler ways of working. You'll work closely with developers, functional consultants and implementation partners to ensure solutions deliver business value and meet the needs of our teams. As we continue our D365 WMS journey, you'll support the analysis, design and rollout of new capabilities, helping to ensure smooth delivery while balancing the ongoing needs of our ERP platform. You'll also provide support across smaller enhancements, change requests and issue resolution activities, helping prioritise incoming demand and ensuring the right work gets delivered at the right time. Alongside this, you'll be an active part of our Agile delivery environment, contributing to sprint planning, backlog refinement sessions, stand-ups, retrospectives and 3 Amigos workshops. You'll help identify risks, dependencies and potential impacts early, allowing teams to make informed decisions and deliver with confidence. A Few Things About You Experience in an ERP environment working with D365 Finance or WMS Comfortable balancing project delivery work alongside BAU support Experience gathering, documenting and refining business requirements Comfortable managing competing priorities and adapting to changing business needs Confident facilitating workshops and working with stakeholders at all levels Skilled in process mapping, gap analysis and impact assessments Experienced translating complex business needs into clear and actionable requirements Experience working within Agile environments such as Scrum or Kanban Experience using Azure DevOps, Jira or similar backlog management tools A Bit About Us We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we're more than that For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from over ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU. Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our scheme giving you access to virtual GP's, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop! To see all our benefits and perks, visit our AO Benefits page.
26/07/2026
Full time
We're looking for a Business Analyst to help shape the future of our D365 ERP platform. This is a fantastic opportunity to play a key role in some of AO's most important business transformation initiatives, helping us improve how we work across Finance and Warehouse Management while delivering solutions that make a real difference to our colleagues and customers. You'll be at the centre of the action, working closely with stakeholders, delivery teams and third-party partners to understand challenges, uncover opportunities, and translate business needs into practical solutions. Whether you're supporting day-to-day ERP improvements or contributing to the rollout of our D365 WMS (Warehouse Management System) programme, you'll help ensure we're delivering value at every step. This isn't a role where requirements are simply handed to you; you'll be asking questions, challenging assumptions, and helping teams get to the root of what really matters. If you enjoy solving problems, simplifying complexity, and working with people across different parts of the business, you'll fit right in at AO. You'll work closely with teams across both sites, so occasional travel between our Bolton and Crewe locations will be required. Here's What You Can Expect To Be Doing You'll be working across both business-as-usual activity and exciting transformation projects, helping us continually improve our D365 ERP landscape. You'll spend time engaging with stakeholders to understand their processes, challenges, and goals, running workshops and conversations that uncover valuable insights and drive better outcomes. You'll translate those discussions into clear requirements, user stories and functional specifications that delivery teams can confidently build against. A big part of your role will involve mapping and analysing business processes, identifying opportunities to improve efficiency, remove pain points and create simpler ways of working. You'll work closely with developers, functional consultants and implementation partners to ensure solutions deliver business value and meet the needs of our teams. As we continue our D365 WMS journey, you'll support the analysis, design and rollout of new capabilities, helping to ensure smooth delivery while balancing the ongoing needs of our ERP platform. You'll also provide support across smaller enhancements, change requests and issue resolution activities, helping prioritise incoming demand and ensuring the right work gets delivered at the right time. Alongside this, you'll be an active part of our Agile delivery environment, contributing to sprint planning, backlog refinement sessions, stand-ups, retrospectives and 3 Amigos workshops. You'll help identify risks, dependencies and potential impacts early, allowing teams to make informed decisions and deliver with confidence. A Few Things About You Experience in an ERP environment working with D365 Finance or WMS Comfortable balancing project delivery work alongside BAU support Experience gathering, documenting and refining business requirements Comfortable managing competing priorities and adapting to changing business needs Confident facilitating workshops and working with stakeholders at all levels Skilled in process mapping, gap analysis and impact assessments Experienced translating complex business needs into clear and actionable requirements Experience working within Agile environments such as Scrum or Kanban Experience using Azure DevOps, Jira or similar backlog management tools A Bit About Us We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it. But we're more than that For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from over ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU. Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our scheme giving you access to virtual GP's, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop! To see all our benefits and perks, visit our AO Benefits page.
D365 Implementation Specialist (Order to Cash)
WD-40 Company Milton Keynes, Buckinghamshire
Overview D365 Implementation Specialist - Order to Cash Milton Keynes, UK (Hybrid) UK Work Authorisation Required - Visa Sponsorship Not Available You've been on ERP implementations where the OTC workstream looked deceptively simple on paper - and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market - it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure. If that's the environment where you do your best work, WD-40 Company has a role worth your attention. The Role WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout - UK, Europe, LatAm, APAC. Europe is the next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD-40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet - Europe. You're joining a team that's already delivering globally, at the point where the work gets most interesting. As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer - they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You'll be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live - so the work is genuinely global from day one. Responsibilities Own the D365 F&O OTC technical workstream - configuration, design, and technical validation - for UK and European implementations. You're a delivery owner, not a support function. Partner with the OTC Business Process Lead as a true peer. They bring the process expertise and commercial understanding; you bring the system architecture. You co-create the solution. Lead fit-gap analysis and technical design sessions - identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge. Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations. Get deep into WD-40's pricing and trade agreement complexity - this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience, not familiarity with the concept. Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases, working alongside the BPL who owns process-side test script design and business scenario validation. Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements (PEPPOL and country-specific formats), cross-border pricing, and country-specific trade structures. These are not edge cases; they are core to the EU implementation. Work effectively in an EDI-heavy transaction environment - 80% of WD-40's order volume flows through EDI. You don't need to design EDI architecture, but you must understand how EDI transaction flows interact with OTC configuration in D365. Collaborate with the enterprise architect on end-to-end design and integration standards. Support hypercare post go-live through the stabilisation period, then move to the next market. Contribute to agile planning cycles. Keep your workstream documented, visible, and on track. Qualifications Deep, hands-on D365 F&O OTC implementation experience - configuration ownership, not project participation. 5 years is the floor; 7+ is what we're targeting. Proven D365 pricing configuration depth: trade agreement journals, price groups, multi-tier discount structures, rebate management, and deduction handling. WD-40's pricing is its most complex OTC area - candidates without this specific experience will struggle from day one. Multi-country or European OTC implementation experience - you understand that VAT schemes, e-invoicing mandates, and trade structures differ meaningfully across EU markets and you've designed D365 OTC configuration to reflect that. Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration - WD-40's supply chain runs through external partners and the OTC workstream must reflect that reality. EDI fluency in a B2B OTC context. Not as an EDI developer, but as someone who has configured OTC processes where EDI is the dominant order channel and understands how it shapes configuration decisions. Comfortable holding the technical lane in a peer partnership with a Business Process Lead - you can own configuration decisions without overreaching into process design. Awareness of OTC-Finance boundaries in D365: AR posting, revenue recognition, intercompany billing, and where OTC configuration creates downstream consequences in GL. Strong documentation and communication habits - commercial and operations stakeholders need to trust your configuration decisions; your BPL partner needs to understand what you've built. Experience with Microsoft implementation methodology and agile delivery practices. CPG or distribution industry background is a genuine advantage - you'll immediately understand the volume, cadence, and commercial dynamics of WD-40's sales environment. About Us Our"Why" At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!" Do You Align With Our Values? Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
26/07/2026
Full time
Overview D365 Implementation Specialist - Order to Cash Milton Keynes, UK (Hybrid) UK Work Authorisation Required - Visa Sponsorship Not Available You've been on ERP implementations where the OTC workstream looked deceptively simple on paper - and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market - it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure. If that's the environment where you do your best work, WD-40 Company has a role worth your attention. The Role WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout - UK, Europe, LatAm, APAC. Europe is the next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD-40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet - Europe. You're joining a team that's already delivering globally, at the point where the work gets most interesting. As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer - they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You'll be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live - so the work is genuinely global from day one. Responsibilities Own the D365 F&O OTC technical workstream - configuration, design, and technical validation - for UK and European implementations. You're a delivery owner, not a support function. Partner with the OTC Business Process Lead as a true peer. They bring the process expertise and commercial understanding; you bring the system architecture. You co-create the solution. Lead fit-gap analysis and technical design sessions - identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge. Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations. Get deep into WD-40's pricing and trade agreement complexity - this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience, not familiarity with the concept. Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases, working alongside the BPL who owns process-side test script design and business scenario validation. Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements (PEPPOL and country-specific formats), cross-border pricing, and country-specific trade structures. These are not edge cases; they are core to the EU implementation. Work effectively in an EDI-heavy transaction environment - 80% of WD-40's order volume flows through EDI. You don't need to design EDI architecture, but you must understand how EDI transaction flows interact with OTC configuration in D365. Collaborate with the enterprise architect on end-to-end design and integration standards. Support hypercare post go-live through the stabilisation period, then move to the next market. Contribute to agile planning cycles. Keep your workstream documented, visible, and on track. Qualifications Deep, hands-on D365 F&O OTC implementation experience - configuration ownership, not project participation. 5 years is the floor; 7+ is what we're targeting. Proven D365 pricing configuration depth: trade agreement journals, price groups, multi-tier discount structures, rebate management, and deduction handling. WD-40's pricing is its most complex OTC area - candidates without this specific experience will struggle from day one. Multi-country or European OTC implementation experience - you understand that VAT schemes, e-invoicing mandates, and trade structures differ meaningfully across EU markets and you've designed D365 OTC configuration to reflect that. Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration - WD-40's supply chain runs through external partners and the OTC workstream must reflect that reality. EDI fluency in a B2B OTC context. Not as an EDI developer, but as someone who has configured OTC processes where EDI is the dominant order channel and understands how it shapes configuration decisions. Comfortable holding the technical lane in a peer partnership with a Business Process Lead - you can own configuration decisions without overreaching into process design. Awareness of OTC-Finance boundaries in D365: AR posting, revenue recognition, intercompany billing, and where OTC configuration creates downstream consequences in GL. Strong documentation and communication habits - commercial and operations stakeholders need to trust your configuration decisions; your BPL partner needs to understand what you've built. Experience with Microsoft implementation methodology and agile delivery practices. CPG or distribution industry background is a genuine advantage - you'll immediately understand the volume, cadence, and commercial dynamics of WD-40's sales environment. About Us Our"Why" At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. Why You Should Apply A strong values-aligned organization where contributions are acknowledged and rewarded, and where 90% of our employees experience a sense of belonging. A learning-based culture where 78% of our team believe they can achieve their career objectives. Over 94% employee engagement as of the January 2025 global employee survey results. 99% of our people report that they "love to tell people that they work for WD-40 Company!" Do You Align With Our Values? Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. Thank you for considering WD-40 Company in your career search! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
D365 Developer / Application Specialist
Hiscox Underwriting Group Services Ltd (HUGS) City, York
The Role We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis. The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery. You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus. This is a hands on mid level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery. Candidate Profile The ideal candidate will be a capable mid level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation. They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead. They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes. Desirable Experience Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation Experience with Microsoft Copilot Studio or AI enabled service processes Experience integrating Dynamics 365 with third party systems Knowledge of Azure Functions, Logic Apps or Service Bus Familiarity with Power Pages or customer facing portals Experience working in regulated, financial services or insurance environments Qualifications and Certifications PL-200: Microsoft Power Platform Functional Consultant PL-400: Microsoft Power Platform Developer MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant MB-210: Microsoft Dynamics 365 Sales Functional Consultant
25/07/2026
Full time
The Role We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis. The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales. Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery. You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus. This is a hands on mid level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery. Candidate Profile The ideal candidate will be a capable mid level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation. They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead. They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes. Desirable Experience Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation Experience with Microsoft Copilot Studio or AI enabled service processes Experience integrating Dynamics 365 with third party systems Knowledge of Azure Functions, Logic Apps or Service Bus Familiarity with Power Pages or customer facing portals Experience working in regulated, financial services or insurance environments Qualifications and Certifications PL-200: Microsoft Power Platform Functional Consultant PL-400: Microsoft Power Platform Developer MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant MB-210: Microsoft Dynamics 365 Sales Functional Consultant
Hybrid D365 Developer & Power Platform Specialist
Hiscox Underwriting Group Services Ltd (HUGS) City, York
Hiscox Underwriting Group Services Ltd (HUGS) in York is seeking a D365 Developer / Application Specialist to join our platform team on a hybrid basis. The role will configuration and develop D365 apps across customer service and sales, with emphasis on reliable delivery and maintainability. The ideal candidate will work with the Technical Lead to configure, customise, extend and integrate D365, while applying ALM practices and ensuring governance and testing are in place.
25/07/2026
Full time
Hiscox Underwriting Group Services Ltd (HUGS) in York is seeking a D365 Developer / Application Specialist to join our platform team on a hybrid basis. The role will configuration and develop D365 apps across customer service and sales, with emphasis on reliable delivery and maintainability. The ideal candidate will work with the Technical Lead to configure, customise, extend and integrate D365, while applying ALM practices and ensuring governance and testing are in place.
D365 Support Manager
Costa Limited Basildon, Essex
Job Description Posted Wednesday 15 July 2026 at 22:00 Expires Friday 31 July 2026 at 21:59 At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered. Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven't forgotten our roots. That's where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a D365 Support Manager there's never been a better time to join. The D365 Support Manager will assist in the day-to-day support and maintenance of Microsoft D365 Finance and Operations, working closely with technology teams, business stakeholders, and our managed service partner. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal: Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 50% discount in all Costa-owned stores, and 25% off in other participating stores Private medical cover thanks to our Private Healthcare scheme And that's not all. Explore even more of our perkshere: We're passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a D365 Support Manager about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll: Lead and support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers. Provide first-line support for D365 users, resolving routine queries and requests, taking end to end ownership. Lead monitoring and maintaining activity for D365 environments, including standard troubleshooting, maintenance and reporting. Work closely with the Environment Manager to ensure all releases are fully scoped, tested and risks understood before deploying to production. Collaborate with Product Owners, Delivery Managers, and third-party developers to support new feature rollouts and system updates. Who you are It's your unique ingredients we're interested in: Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management - Procurement and Sources, Sales and Marketing, Production control, Master Planning, Product Information Management, System Administration, etc. Integrations developed on Azure services Sound understanding of ITIL support concepts
25/07/2026
Full time
Job Description Posted Wednesday 15 July 2026 at 22:00 Expires Friday 31 July 2026 at 21:59 At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go - we've got you covered. Our teams make a difference. Whether that's working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven't forgotten our roots. That's where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a D365 Support Manager there's never been a better time to join. The D365 Support Manager will assist in the day-to-day support and maintenance of Microsoft D365 Finance and Operations, working closely with technology teams, business stakeholders, and our managed service partner. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal: Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 50% discount in all Costa-owned stores, and 25% off in other participating stores Private medical cover thanks to our Private Healthcare scheme And that's not all. Explore even more of our perkshere: We're passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a D365 Support Manager about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll: Lead and support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers. Provide first-line support for D365 users, resolving routine queries and requests, taking end to end ownership. Lead monitoring and maintaining activity for D365 environments, including standard troubleshooting, maintenance and reporting. Work closely with the Environment Manager to ensure all releases are fully scoped, tested and risks understood before deploying to production. Collaborate with Product Owners, Delivery Managers, and third-party developers to support new feature rollouts and system updates. Who you are It's your unique ingredients we're interested in: Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management - Procurement and Sources, Sales and Marketing, Production control, Master Planning, Product Information Management, System Administration, etc. Integrations developed on Azure services Sound understanding of ITIL support concepts
Pearson Carter
D365 CRM Developer - EU
Pearson Carter
D365 CRM Developer - €45,000 - EU Remote THE COMPANY: A well established Microsoft Gold Partner with over 90 employees, specializing in Microsoft business applications and cloud technologies. With a strong Microsoft practice and a collaborative culture, they continue to grow their delivery team and are looking for an experienced Dynamics 365 CRM Developer to play a key role in delivering enterprise CRM solutions. THE ROLE: We are hiring a Dynamics 365 CRM Developer to join a highly experienced Microsoft delivery team. Working alongside Functional Consultants, you will take ownership of the technical delivery of projects from solution design through to implementation. This is a hands on senior role where you will also provide technical leadership and mentor other developers. Design and develop Microsoft Dynamics 365 CRM solutions from the ground up Lead technical architecture and solution design across customer projects Build custom functionality, integrations, and extensions within Dynamics 365 Work closely with Functional Consultants to deliver customer requirements Mentor and support junior developers within the team Participate in customer meetings and provide technical guidance where required Deliver high quality solutions across multiple industries and project types THE CANDIDATE: Strong commercial experience with Microsoft Dynamics 365 CRM / CE development Experience leading technical architecture and solution design Previous experience mentoring or supporting other developers Strong customer facing communication skills Experience working within a consultancy or professional services environment Comfortable working across the full software development lifecycle Dynamics 365 Field Service experience would be beneficial but is not essential Excellent spoken and written English THE OFFER: €40,000-€45,000 Fully remote working across Europe Opportunity to lead technical delivery on greenfield Dynamics 365 CRM projects Work within a highly experienced Microsoft practice delivering enterprise solutions Excellent opportunity to influence technical direction and mentor other developers LOCATION: Fully remote Candidates must be based within Europe Please apply ASAP with your CV to be considered for this opportunity. For more information, contact
25/07/2026
Full time
D365 CRM Developer - €45,000 - EU Remote THE COMPANY: A well established Microsoft Gold Partner with over 90 employees, specializing in Microsoft business applications and cloud technologies. With a strong Microsoft practice and a collaborative culture, they continue to grow their delivery team and are looking for an experienced Dynamics 365 CRM Developer to play a key role in delivering enterprise CRM solutions. THE ROLE: We are hiring a Dynamics 365 CRM Developer to join a highly experienced Microsoft delivery team. Working alongside Functional Consultants, you will take ownership of the technical delivery of projects from solution design through to implementation. This is a hands on senior role where you will also provide technical leadership and mentor other developers. Design and develop Microsoft Dynamics 365 CRM solutions from the ground up Lead technical architecture and solution design across customer projects Build custom functionality, integrations, and extensions within Dynamics 365 Work closely with Functional Consultants to deliver customer requirements Mentor and support junior developers within the team Participate in customer meetings and provide technical guidance where required Deliver high quality solutions across multiple industries and project types THE CANDIDATE: Strong commercial experience with Microsoft Dynamics 365 CRM / CE development Experience leading technical architecture and solution design Previous experience mentoring or supporting other developers Strong customer facing communication skills Experience working within a consultancy or professional services environment Comfortable working across the full software development lifecycle Dynamics 365 Field Service experience would be beneficial but is not essential Excellent spoken and written English THE OFFER: €40,000-€45,000 Fully remote working across Europe Opportunity to lead technical delivery on greenfield Dynamics 365 CRM projects Work within a highly experienced Microsoft practice delivering enterprise solutions Excellent opportunity to influence technical direction and mentor other developers LOCATION: Fully remote Candidates must be based within Europe Please apply ASAP with your CV to be considered for this opportunity. For more information, contact
D365 Developer
Onyx-Conseil
Role Overview We are looking for a skilled Dynamics 365 CE Developer to design, develop, and customize CRM solutions using Microsoft Dynamics 365 and Power Platform. The role involves working closely with functional teams and stakeholders to deliver scalable, high-quality solutions. Key Responsibilities Develop and customize Dynamics 365 CE applications (Customer Service, Sales etc.) Create and maintain plugins, workflows, and business logic Design and implement integrations with external systems Customize forms, views, dashboards, and business process flows Develop client-side scripting using JavaScript / TypeScript Develop PCF controls, Custom Action, Custom API, Web API , REST services Develop integrations with external systems using APIs and Azure services Work with Power Platform tools (Power Apps, Power Automate) Participate in code reviews, testing, and deployment processes Troubleshoot and resolve production and performance issues Collaborate with cross-functional teams (functional consultants, architects) Understanding of: CRM processes (Service) & Business workflows and automation Must-Have Skills (Mandatory) Core Dynamics & Development Strong hands-on experience with Microsoft Dynamics 365 CE / CRM Solid experience in: C# and .NET Plugin Development (custom plugins, workflow activities) Experience with: Power Platform (Power Apps - Model-driven, Power Automate, Canvas App) Dataverse (entities, relationships, security model) Customization & Configuration Ability to customize: Entities, forms, views, dashboards Business rules and business process flows Scripting & Integration Proficiency in JavaScript / TypeScript for client-side scripting Experience developing REST APIs / Web API integrations Knowledge of integration patterns with external systems Tools & Practices Experience with: Plugin Registration tool XRMToolbox Visual Studio / VS Code Solution deployment and environments management Understanding of source control (Git / Azure DevOps) Database & Querying Working knowledge of: Dataverse / SQL concepts FetchXML / QueryExpression Good-to-Have Skills (Preferred / Advantage) Advanced Development Experience with: PCF Controls (PowerApps Component Framework) TypeScript frameworks or modern front-end libraries Azure & Integration Hands-on experience with: Azure Functions, Service Bus, APIM Middleware tools (e.g., KingswaySoft, Azure data factory, SSIS) DevOps & ALM Experience with: CI/CD pipelines (Azure DevOps) Managed/unmanaged solutions strategy Automated deployments Functional Knowledge Understanding of D365 modules: Sales lifecycle (Lead - Opportunity - Closure) Customer Service (Cases, SLAs) Marketing or Field Service Certifications Microsoft certifications such as: PL-400 (Power Platform Developer) PL-200 / MB-series certifications Other Skills Exposure to: Agile / Scrum methodology Performance tuning & optimization Security roles and compliance best practices Soft Skills Strong analytical and problem-solving skills Good communication and stakeholder interaction Ability to work in a team-oriented environment Self-driven and adaptable Company Culture LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
25/07/2026
Full time
Role Overview We are looking for a skilled Dynamics 365 CE Developer to design, develop, and customize CRM solutions using Microsoft Dynamics 365 and Power Platform. The role involves working closely with functional teams and stakeholders to deliver scalable, high-quality solutions. Key Responsibilities Develop and customize Dynamics 365 CE applications (Customer Service, Sales etc.) Create and maintain plugins, workflows, and business logic Design and implement integrations with external systems Customize forms, views, dashboards, and business process flows Develop client-side scripting using JavaScript / TypeScript Develop PCF controls, Custom Action, Custom API, Web API , REST services Develop integrations with external systems using APIs and Azure services Work with Power Platform tools (Power Apps, Power Automate) Participate in code reviews, testing, and deployment processes Troubleshoot and resolve production and performance issues Collaborate with cross-functional teams (functional consultants, architects) Understanding of: CRM processes (Service) & Business workflows and automation Must-Have Skills (Mandatory) Core Dynamics & Development Strong hands-on experience with Microsoft Dynamics 365 CE / CRM Solid experience in: C# and .NET Plugin Development (custom plugins, workflow activities) Experience with: Power Platform (Power Apps - Model-driven, Power Automate, Canvas App) Dataverse (entities, relationships, security model) Customization & Configuration Ability to customize: Entities, forms, views, dashboards Business rules and business process flows Scripting & Integration Proficiency in JavaScript / TypeScript for client-side scripting Experience developing REST APIs / Web API integrations Knowledge of integration patterns with external systems Tools & Practices Experience with: Plugin Registration tool XRMToolbox Visual Studio / VS Code Solution deployment and environments management Understanding of source control (Git / Azure DevOps) Database & Querying Working knowledge of: Dataverse / SQL concepts FetchXML / QueryExpression Good-to-Have Skills (Preferred / Advantage) Advanced Development Experience with: PCF Controls (PowerApps Component Framework) TypeScript frameworks or modern front-end libraries Azure & Integration Hands-on experience with: Azure Functions, Service Bus, APIM Middleware tools (e.g., KingswaySoft, Azure data factory, SSIS) DevOps & ALM Experience with: CI/CD pipelines (Azure DevOps) Managed/unmanaged solutions strategy Automated deployments Functional Knowledge Understanding of D365 modules: Sales lifecycle (Lead - Opportunity - Closure) Customer Service (Cases, SLAs) Marketing or Field Service Certifications Microsoft certifications such as: PL-400 (Power Platform Developer) PL-200 / MB-series certifications Other Skills Exposure to: Agile / Scrum methodology Performance tuning & optimization Security roles and compliance best practices Soft Skills Strong analytical and problem-solving skills Good communication and stakeholder interaction Ability to work in a team-oriented environment Self-driven and adaptable Company Culture LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
D365 Implementation Specialist (Order to Cash)
WD-40 Company (UK) Milton Keynes, Buckinghamshire
D365 Implementation Specialist (Order to Cash) Category: I.T. Country: United Kingdom Overview D365 Implementation Specialist - Order to Cash Milton Keynes, UK (Hybrid) You've been on ERP implementations where the OTC workstream looked deceptively simple on paper - and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market - it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure. If that's the environment where you do your best work, WD-40 Company has a role worth your attention. The Role WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout - UK, Europe, LatAm, APAC. Europe is next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD-40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet - Europe. You're joining a team that's already delivering globally, at the point where the work gets most interesting. As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer - they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You will be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live - so the work is genuinely global from day one. What You'll Be Doing Own the D365 F&O OTC technical workstream - configuration, design, and technical validation - for UK and European implementations. You're a delivery owner, not a support function. Partner with the OTC Business Process Lead as a true peer. They bring the process expertise and commercial understanding; you bring the system architecture. You co-create the solution. Lead fit-gap analysis and technical design sessions - identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge. Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations. Get deep into WD-40's pricing and trade agreement complexity - this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience, not familiarity with the concept. Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases, working alongside the BPL who owns process-side test script design and business scenario validation. Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements (PEPPOL and country-specific formats), cross-border pricing, and country-specific trade structures. These are not edge cases; they are core to the EU implementation. Work effectively in an EDI-heavy transaction environment - 80% of WD-40's order volume flows through EDI. You don't need to design EDI architecture, but you must understand how EDI transaction flows interact with OTC configuration in D365. Collaborate with the enterprise architect on end-to-end design and integration standards. Support hypercare post go-live through the stabilisation period, then move to the next market. Contribute to agile planning cycles. Keep your workstream documented, visible, and on track. What You'll Bring To The Role Deep, hands on D365 F&O OTC implementation experience - configuration ownership, not project participation. 5 years is the floor; 7+ is what we're targeting. Proven D365 pricing configuration depth: trade agreement journals, price groups, multi tier discount structures, rebate management, and deduction handling. WD-40's pricing is its most complex OTC area - candidates without this specific experience will struggle from day one. Multi country or European OTC implementation experience - you understand that VAT schemes, e invoicing mandates, and trade structures differ meaningfully across EU markets and you've designed D365 OTC configuration to reflect that. Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration - WD-40's supply chain runs through external partners and the OTC workstream must reflect that reality. EDI fluency in a B2B OTC context. Not as an EDI developer, but as someone who has configured OTC processes where EDI is the dominant order channel and understands how it shapes configuration decisions. Comfortable holding the technical lane in a peer partnership with a Business Process Lead - you can own configuration decisions without overreaching into process design. Awareness of OTC Finance boundaries in D365: AR posting, revenue recognition, intercompany billing, and where OTC configuration creates downstream consequences in GL. Strong documentation and communication habits - commercial and operations stakeholders need to trust your configuration decisions; your BPL partner needs to understand what you've built. Experience with Microsoft implementation methodology and agile delivery practices. CPG or distribution industry background is a genuine advantage - you'll immediately understand the volume, cadence, and commercial dynamics of WD-40's sales environment. Total Rewards Our competitive and comprehensive benefits package provides you with protection, security, and peace of mind. We offer life enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, and generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short day Fridays, paid holidays, and an additional paid week off between Christmas and New Year to spend with family and friends! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
25/07/2026
Full time
D365 Implementation Specialist (Order to Cash) Category: I.T. Country: United Kingdom Overview D365 Implementation Specialist - Order to Cash Milton Keynes, UK (Hybrid) You've been on ERP implementations where the OTC workstream looked deceptively simple on paper - and then pricing logic, trade agreements, and EDI transaction volume turned it into something else entirely. You know the difference between a sales order that flows cleanly and one that's going to create downstream problems in AR and GL before anyone notices. And you know that getting multi-country OTC right in D365 means understanding that Europe isn't one market - it's many, each with its own tax scheme, e-invoicing requirement, and commercial structure. If that's the environment where you do your best work, WD-40 Company has a role worth your attention. The Role WD-40 Company is mid-way through a global Microsoft Dynamics 365 F&O rollout - UK, Europe, LatAm, APAC. Europe is next major implementation on the horizon and the most complex: one warehouse supporting multiple countries, meaningfully different VAT schemes, e-invoicing mandates across markets, and OTC processes that have to flex across direct, broker, distributor, and concentrate supply models. WD-40's global ERP implementation team is growing. This role brings dedicated OTC technical expertise to the UK, working alongside a Finance Implementation Specialist and partnering with the OTC Business Process Lead as the programme scales into its most complex implementation yet - Europe. You're joining a team that's already delivering globally, at the point where the work gets most interesting. As OTC Implementation Specialist, you own the technical workstream for order-to-cash. You'll work alongside the OTC Business Process Lead as a genuine peer - they own the process design, you own the D365 configuration that delivers it. Same manager, complementary lanes, shared accountability for the solution. You will be involved in active rollouts immediately, while building toward the major European implementation beginning in 2027. You'll also provide configuration support and escalation coverage for markets already live - so the work is genuinely global from day one. What You'll Be Doing Own the D365 F&O OTC technical workstream - configuration, design, and technical validation - for UK and European implementations. You're a delivery owner, not a support function. Partner with the OTC Business Process Lead as a true peer. They bring the process expertise and commercial understanding; you bring the system architecture. You co-create the solution. Lead fit-gap analysis and technical design sessions - identifying where D365 standard functionality meets the business requirement and where it doesn't, and making the right call on configuration vs. customisation vs. scope challenge. Configure OTC modules in D365 F&O: sales order management, pricing engines, trade agreement journals, price groups, rebate management, customer and vendor portals, AR, and related integrations. Get deep into WD-40's pricing and trade agreement complexity - this is the most commercially sensitive area of the OTC workstream and requires genuine D365 pricing configuration experience, not familiarity with the concept. Own technical validation and defect resolution within the OTC workstream through SIT and UAT phases, working alongside the BPL who owns process-side test script design and business scenario validation. Navigate OTC localisation across European markets: VAT treatment, e-invoicing requirements (PEPPOL and country-specific formats), cross-border pricing, and country-specific trade structures. These are not edge cases; they are core to the EU implementation. Work effectively in an EDI-heavy transaction environment - 80% of WD-40's order volume flows through EDI. You don't need to design EDI architecture, but you must understand how EDI transaction flows interact with OTC configuration in D365. Collaborate with the enterprise architect on end-to-end design and integration standards. Support hypercare post go-live through the stabilisation period, then move to the next market. Contribute to agile planning cycles. Keep your workstream documented, visible, and on track. What You'll Bring To The Role Deep, hands on D365 F&O OTC implementation experience - configuration ownership, not project participation. 5 years is the floor; 7+ is what we're targeting. Proven D365 pricing configuration depth: trade agreement journals, price groups, multi tier discount structures, rebate management, and deduction handling. WD-40's pricing is its most complex OTC area - candidates without this specific experience will struggle from day one. Multi country or European OTC implementation experience - you understand that VAT schemes, e invoicing mandates, and trade structures differ meaningfully across EU markets and you've designed D365 OTC configuration to reflect that. Awareness of how 3PL, 3PM, and broker/distributor supply models affect OTC process design and D365 configuration - WD-40's supply chain runs through external partners and the OTC workstream must reflect that reality. EDI fluency in a B2B OTC context. Not as an EDI developer, but as someone who has configured OTC processes where EDI is the dominant order channel and understands how it shapes configuration decisions. Comfortable holding the technical lane in a peer partnership with a Business Process Lead - you can own configuration decisions without overreaching into process design. Awareness of OTC Finance boundaries in D365: AR posting, revenue recognition, intercompany billing, and where OTC configuration creates downstream consequences in GL. Strong documentation and communication habits - commercial and operations stakeholders need to trust your configuration decisions; your BPL partner needs to understand what you've built. Experience with Microsoft implementation methodology and agile delivery practices. CPG or distribution industry background is a genuine advantage - you'll immediately understand the volume, cadence, and commercial dynamics of WD-40's sales environment. Total Rewards Our competitive and comprehensive benefits package provides you with protection, security, and peace of mind. We offer life enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, and generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short day Fridays, paid holidays, and an additional paid week off between Christmas and New Year to spend with family and friends! At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
D365 Dynamics Insight Developer
Ports North
Contract: 12-month contract Rate: £500/day (Inside IR35) Location: 2 days per week in the London office We're recruiting for an experienced Dynamics 365 CE Developer to join a major enterprise programme within the financial services sector, working through a global technology consultancy. Required Experience Strong hands on experience with Dynamics 365 Sales Experience with Customer Insights - Journeys (or Dynamics 365 Marketing) Power Automate Dataverse Customisations, plug ins, workflows and integrations Power Platform experience Strong stakeholder communication skills Desirable Power Apps Azure integrations Microsoft Dynamics certifications Experience working in Agile environments
25/07/2026
Full time
Contract: 12-month contract Rate: £500/day (Inside IR35) Location: 2 days per week in the London office We're recruiting for an experienced Dynamics 365 CE Developer to join a major enterprise programme within the financial services sector, working through a global technology consultancy. Required Experience Strong hands on experience with Dynamics 365 Sales Experience with Customer Insights - Journeys (or Dynamics 365 Marketing) Power Automate Dataverse Customisations, plug ins, workflows and integrations Power Platform experience Strong stakeholder communication skills Desirable Power Apps Azure integrations Microsoft Dynamics certifications Experience working in Agile environments
Dynamics 365 Developer (SC Cleared)
scrumconnect ltd
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals - more than forty percent of whom are women - we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview A senior hands-on development role within a fast-paced digital delivery programme, specialising in Microsoft Dynamics 365 and Power Platform. You will build, configure, and extend D365 solutions while working closely with business stakeholders, product owners, and multidisciplinary delivery teams to deliver high-quality digital services. As a SFIA Level 4 Senior D365 Developer, you will take ownership of development tasks across the Microsoft Dynamics 365 and Power Platform ecosystem - with a particular focus on Power Pages and Azure DevOps - while working autonomously and supporting less experienced colleagues where required. This role requires strong technical capability combined with excellent communication skills. You will be expected to translate technical concepts into clear business language, proactively manage delivery activities, and raise risks or blockers early to ensure smooth programme delivery. The successful candidate must be available to start in June 2026 and commit to the full contract duration. Active SC clearance is mandatory at the point of application. Sponsorship is not available. Applications without active SC clearance will not be considered. Key Responsibilities D365 & Power Platform Development Design, build, configure, and extend Dynamics 365 solutions and Power Platform components Develop and maintain Power Pages solutions and external-facing portals Deliver scalable and maintainable solutions aligned to business and user requirements Azure DevOps & Agile Delivery Manage tickets, user stories, and delivery tasks through Azure DevOps boards Support sprint planning, backlog refinement, stand-ups, and retrospectives Maintain accurate work item updates and delivery progress Stakeholder Communication Translate technical concepts into clear, accessible language for business stakeholders Provide proactive updates on delivery progress, dependencies, risks, and blockers Collaborate effectively with multidisciplinary delivery teams Technical Leadership Work autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with Microsoft Dynamics 365 development and configuration Experience designing and developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance at the point of application Desirable Skills Microsoft Certified: Power Platform or Dynamics 365 certifications Experience delivering public sector or government digital programmes Knowledge of GDS standards and accessibility requirements Experience configuring CI/CD pipelines in Azure DevOps Familiarity with JSON, JavaScript, or C# within D365/Power Platform environments Technology Stack Microsoft Dynamics 365 Power Pages Power Apps Power Automate Dataverse Azure DevOps Azure Cloud CI/CD Pipelines SFIA Level 4 Expectations At this level, you will be expected to: Work with minimal supervision Own and manage delivery workstreams Influence technical decisions and delivery direction Communicate effectively with technical and non-technical stakeholders Proactively manage risks and dependencies Support and mentor junior colleagues Maintain accountability for delivery quality Ways of Working Agile Mindset Comfortable working within Agile delivery environments with evolving requirements and rapid iteration cycles. Proactive Delivery Ownership Able to manage workload independently, provide regular updates, and raise blockers without needing to be prompted. Strong Communication Excellent written and verbal communication skills with the ability to explain technical concepts clearly to business stakeholders. Stakeholder Engagement Confident building trusted relationships across multidisciplinary teams and senior stakeholders. Commitment to Diversity & Inclusion We actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone underrepresented in senior D365 and Power Platform engineering roles. Scrumconnect Consulting is a Disability Confident Level 1 employer and is committed to providing reasonable adjustments throughout the recruitment process. If you do not meet every requirement listed but feel strongly that this role matches your experience, we encourage you to apply. Strong D365 fundamentals and a proactive delivery mindset matter as much as any individual technology.
24/07/2026
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals - more than forty percent of whom are women - we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview A senior hands-on development role within a fast-paced digital delivery programme, specialising in Microsoft Dynamics 365 and Power Platform. You will build, configure, and extend D365 solutions while working closely with business stakeholders, product owners, and multidisciplinary delivery teams to deliver high-quality digital services. As a SFIA Level 4 Senior D365 Developer, you will take ownership of development tasks across the Microsoft Dynamics 365 and Power Platform ecosystem - with a particular focus on Power Pages and Azure DevOps - while working autonomously and supporting less experienced colleagues where required. This role requires strong technical capability combined with excellent communication skills. You will be expected to translate technical concepts into clear business language, proactively manage delivery activities, and raise risks or blockers early to ensure smooth programme delivery. The successful candidate must be available to start in June 2026 and commit to the full contract duration. Active SC clearance is mandatory at the point of application. Sponsorship is not available. Applications without active SC clearance will not be considered. Key Responsibilities D365 & Power Platform Development Design, build, configure, and extend Dynamics 365 solutions and Power Platform components Develop and maintain Power Pages solutions and external-facing portals Deliver scalable and maintainable solutions aligned to business and user requirements Azure DevOps & Agile Delivery Manage tickets, user stories, and delivery tasks through Azure DevOps boards Support sprint planning, backlog refinement, stand-ups, and retrospectives Maintain accurate work item updates and delivery progress Stakeholder Communication Translate technical concepts into clear, accessible language for business stakeholders Provide proactive updates on delivery progress, dependencies, risks, and blockers Collaborate effectively with multidisciplinary delivery teams Technical Leadership Work autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with Microsoft Dynamics 365 development and configuration Experience designing and developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance at the point of application Desirable Skills Microsoft Certified: Power Platform or Dynamics 365 certifications Experience delivering public sector or government digital programmes Knowledge of GDS standards and accessibility requirements Experience configuring CI/CD pipelines in Azure DevOps Familiarity with JSON, JavaScript, or C# within D365/Power Platform environments Technology Stack Microsoft Dynamics 365 Power Pages Power Apps Power Automate Dataverse Azure DevOps Azure Cloud CI/CD Pipelines SFIA Level 4 Expectations At this level, you will be expected to: Work with minimal supervision Own and manage delivery workstreams Influence technical decisions and delivery direction Communicate effectively with technical and non-technical stakeholders Proactively manage risks and dependencies Support and mentor junior colleagues Maintain accountability for delivery quality Ways of Working Agile Mindset Comfortable working within Agile delivery environments with evolving requirements and rapid iteration cycles. Proactive Delivery Ownership Able to manage workload independently, provide regular updates, and raise blockers without needing to be prompted. Strong Communication Excellent written and verbal communication skills with the ability to explain technical concepts clearly to business stakeholders. Stakeholder Engagement Confident building trusted relationships across multidisciplinary teams and senior stakeholders. Commitment to Diversity & Inclusion We actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone underrepresented in senior D365 and Power Platform engineering roles. Scrumconnect Consulting is a Disability Confident Level 1 employer and is committed to providing reasonable adjustments throughout the recruitment process. If you do not meet every requirement listed but feel strongly that this role matches your experience, we encourage you to apply. Strong D365 fundamentals and a proactive delivery mindset matter as much as any individual technology.
Senior Power Platform Developer-D365
Codec Azure
Senior Power Platform Developer-D365 Department: Biz Apps - CE Employment Type: Full Time Location: Belfast Description We are seeking a highly skilled and experienced D365 CE & Power Platform Senior Developer to join our team. The successful candidate will play a key role in designing, developing and enhancing solutions built on Microsoft Dynamics 365 Customer Engagement (CE), Dataverse and the Power Platform. Working within a highly collaborative multidisciplinary team, the role will focus on delivering new functionality, improving existing capabilities, modernising business processes and driving continual improvement across multiple complex enterprise applications. In addition to development and enhancement activities, the role will provide technical expertise in the investigation and resolution of complex application and integration issues, acting as a senior escalation point where deep product knowledge is required. This is an excellent opportunity for a technically strong Dynamics professional who enjoys solving complex business challenges and contributing to the long term evolution of a strategically important enterprise scale solutions. Key Responsibilities Solution Design & Development Design, develop and enhance enterprise solutions built on Microsoft Dynamics 365 CE, Dataverse and the Power Platform. Deliver new application capabilities, workflow automation and business process improvements aligned to customer requirements. Develop and maintain custom plugins, integrations, workflows and Power Platform components. Contribute to solution architecture discussions and technical design decisions. Identify opportunities to improve performance, scalability, maintainability and supportability across the application estate. Participate in technical design workshops and collaborate with functional consultants, architects and customer stakeholders. Application Enhancement & Continuous Improvement Lead the technical implementation of approved change requests and enhancement Refactor and optimise existing solution components to reduce technical debt and improve long term maintainability. Support the introduction of new Microsoft capabilities and platform features where appropriate. Contribute to the ongoing evolution and modernisation of the solution architecture. Skills, Knowledge and Expertise Primary Technical Skills (Essential) The successful candidate will possess strong hands on experience designing, developing and delivering Microsoft Business Applications solutions, with particular expertise across Dynamics 365 CE, the Power Platform and Azure Function apps and integrations. Microsoft Business Applications Microsoft Dynamics 365 Customer Engagement (CE) Microsoft Dataverse Microsoft Power Platform Model Driven Application Development Power Automate Business Process Automation Dynamics 365 Security Model Solution Design & Customisation Development & Engineering C# Plugin Development Custom Workflow Activities JavaScript & Client Side Customisation Custom API Development Dataverse Development Integration Design & Development Solution Layering & Environment Strategy Application Lifecycle Management Azure DevOps Source Control (Git) CI/CD Concepts Solution Deployment & Release Management Environment Management DevOps Best Practices Architecture & Solution Design Requirements Analysis Technical Design Documentation Solution Architecture Principles Performance Optimisation Secure Application Design Scalable Enterprise Solution Development The successful candidate will hold a valid PL 400 qualification. Essential Proven experience developing Microsoft Dynamics 365 CE and Power Platform solutions. Strong hands on experience with Dataverse, Model Driven Apps and Power Automate. Experience developing custom plugins and integrations using C# and Microsoft best practices. Experience delivering enhancements and new functionality within enterprise application environments. Experience working with Azure DevOps and modern ALM practices. Strong analytical, troubleshooting and problem solving skills. Highly Desirable Exposure to Microsoft Azure integration technologies. Experience with Azure Data Factory, Logic Apps or Azure SQL. Experience working within complex, integrated Microsoft application estates. Experience in Managed Services or regulated environments.
24/07/2026
Full time
Senior Power Platform Developer-D365 Department: Biz Apps - CE Employment Type: Full Time Location: Belfast Description We are seeking a highly skilled and experienced D365 CE & Power Platform Senior Developer to join our team. The successful candidate will play a key role in designing, developing and enhancing solutions built on Microsoft Dynamics 365 Customer Engagement (CE), Dataverse and the Power Platform. Working within a highly collaborative multidisciplinary team, the role will focus on delivering new functionality, improving existing capabilities, modernising business processes and driving continual improvement across multiple complex enterprise applications. In addition to development and enhancement activities, the role will provide technical expertise in the investigation and resolution of complex application and integration issues, acting as a senior escalation point where deep product knowledge is required. This is an excellent opportunity for a technically strong Dynamics professional who enjoys solving complex business challenges and contributing to the long term evolution of a strategically important enterprise scale solutions. Key Responsibilities Solution Design & Development Design, develop and enhance enterprise solutions built on Microsoft Dynamics 365 CE, Dataverse and the Power Platform. Deliver new application capabilities, workflow automation and business process improvements aligned to customer requirements. Develop and maintain custom plugins, integrations, workflows and Power Platform components. Contribute to solution architecture discussions and technical design decisions. Identify opportunities to improve performance, scalability, maintainability and supportability across the application estate. Participate in technical design workshops and collaborate with functional consultants, architects and customer stakeholders. Application Enhancement & Continuous Improvement Lead the technical implementation of approved change requests and enhancement Refactor and optimise existing solution components to reduce technical debt and improve long term maintainability. Support the introduction of new Microsoft capabilities and platform features where appropriate. Contribute to the ongoing evolution and modernisation of the solution architecture. Skills, Knowledge and Expertise Primary Technical Skills (Essential) The successful candidate will possess strong hands on experience designing, developing and delivering Microsoft Business Applications solutions, with particular expertise across Dynamics 365 CE, the Power Platform and Azure Function apps and integrations. Microsoft Business Applications Microsoft Dynamics 365 Customer Engagement (CE) Microsoft Dataverse Microsoft Power Platform Model Driven Application Development Power Automate Business Process Automation Dynamics 365 Security Model Solution Design & Customisation Development & Engineering C# Plugin Development Custom Workflow Activities JavaScript & Client Side Customisation Custom API Development Dataverse Development Integration Design & Development Solution Layering & Environment Strategy Application Lifecycle Management Azure DevOps Source Control (Git) CI/CD Concepts Solution Deployment & Release Management Environment Management DevOps Best Practices Architecture & Solution Design Requirements Analysis Technical Design Documentation Solution Architecture Principles Performance Optimisation Secure Application Design Scalable Enterprise Solution Development The successful candidate will hold a valid PL 400 qualification. Essential Proven experience developing Microsoft Dynamics 365 CE and Power Platform solutions. Strong hands on experience with Dataverse, Model Driven Apps and Power Automate. Experience developing custom plugins and integrations using C# and Microsoft best practices. Experience delivering enhancements and new functionality within enterprise application environments. Experience working with Azure DevOps and modern ALM practices. Strong analytical, troubleshooting and problem solving skills. Highly Desirable Exposure to Microsoft Azure integration technologies. Experience with Azure Data Factory, Logic Apps or Azure SQL. Experience working within complex, integrated Microsoft application estates. Experience in Managed Services or regulated environments.
Senior Power Platform & D365 CE Engineer
Codec Azure
Codec Azure in Belfast seeks a Senior Power Platform Developer to design, develop and modernise enterprise solutions based on Microsoft Dynamics 365 CE, Dataverse and the Power Platform. You will deliver new capabilities, automate processes and collaborate with a cross functional team to solve complex business challenges. The role requires deep expertise in D365 CE, Dataverse and Power Platform, plus strong C# and integration skills.
24/07/2026
Full time
Codec Azure in Belfast seeks a Senior Power Platform Developer to design, develop and modernise enterprise solutions based on Microsoft Dynamics 365 CE, Dataverse and the Power Platform. You will deliver new capabilities, automate processes and collaborate with a cross functional team to solve complex business challenges. The role requires deep expertise in D365 CE, Dataverse and Power Platform, plus strong C# and integration skills.
C4S Search Ltd
Dynamics 365 Developer (X++)
C4S Search Ltd
Dynamics 365 Developer (X ) Contract: Inside IR35 (PAYE) Location: Hybrid / London Duration: Initial 6 months About the role A leading global organisation is seeking an experienced Dynamics 365 Developer with strong X development expertise to support the ongoing evolution, integration, and optimisation of its Dynamics 365 Finance & Operations platform. Working within a fast-paced technology environment, you will be responsible for designing, developing, and supporting scalable D365 F&O solutions. You will collaborate closely with functional consultants, business stakeholders, and technical teams to deliver high-quality enhancements and integrations. This opportunity would suit a developer who is comfortable operating within complex enterprise environments and has a strong understanding of retail, finance, and supply chain processes. Key Responsibilities Design, develop, and maintain customisations within Microsoft Dynamics 365 Finance & Operations. Develop high-quality solutions using X in line with Microsoft best practices. Build and support integrations between Dynamics 365 and third-party applications. Develop extensions, workflows, forms, reports, and data entities. Participate in solution design workshops and technical architecture discussions. Perform code reviews and contribute to the continuous improvement of development standards. Troubleshoot and resolve production issues. Support deployments through Azure DevOps CI/CD pipelines. Collaborate with functional consultants to translate business requirements into technical solutions. Produce technical documentation and knowledge transfer materials. Experience: Proven experience developing within Microsoft Dynamics 365 Finance & Operations (D365 F&O). Strong hands-on X development expertise. Experience with extensions, customisations, and integrations within D365. Solid understanding of Finance, Supply Chain, or Retail business processes. Experience working with: Visual Studio Azure DevOps Lifecycle Services (LCS) Data Management Framework (DMF) Data Entities OData Services REST APIs Experience designing and developing integrations with external systems. Strong debugging and performance optimisation skills. Experience working within Agile delivery environments. If you are interested in finding out more about this role, please contact Shona in our office.
21/07/2026
Contractor
Dynamics 365 Developer (X ) Contract: Inside IR35 (PAYE) Location: Hybrid / London Duration: Initial 6 months About the role A leading global organisation is seeking an experienced Dynamics 365 Developer with strong X development expertise to support the ongoing evolution, integration, and optimisation of its Dynamics 365 Finance & Operations platform. Working within a fast-paced technology environment, you will be responsible for designing, developing, and supporting scalable D365 F&O solutions. You will collaborate closely with functional consultants, business stakeholders, and technical teams to deliver high-quality enhancements and integrations. This opportunity would suit a developer who is comfortable operating within complex enterprise environments and has a strong understanding of retail, finance, and supply chain processes. Key Responsibilities Design, develop, and maintain customisations within Microsoft Dynamics 365 Finance & Operations. Develop high-quality solutions using X in line with Microsoft best practices. Build and support integrations between Dynamics 365 and third-party applications. Develop extensions, workflows, forms, reports, and data entities. Participate in solution design workshops and technical architecture discussions. Perform code reviews and contribute to the continuous improvement of development standards. Troubleshoot and resolve production issues. Support deployments through Azure DevOps CI/CD pipelines. Collaborate with functional consultants to translate business requirements into technical solutions. Produce technical documentation and knowledge transfer materials. Experience: Proven experience developing within Microsoft Dynamics 365 Finance & Operations (D365 F&O). Strong hands-on X development expertise. Experience with extensions, customisations, and integrations within D365. Solid understanding of Finance, Supply Chain, or Retail business processes. Experience working with: Visual Studio Azure DevOps Lifecycle Services (LCS) Data Management Framework (DMF) Data Entities OData Services REST APIs Experience designing and developing integrations with external systems. Strong debugging and performance optimisation skills. Experience working within Agile delivery environments. If you are interested in finding out more about this role, please contact Shona in our office.
Zenith Advisory Partners
Technical Consultant (Customer Support)
Zenith Advisory Partners
Role Purpose As the Technical Consultant, you will be the first point of contact for customers requiring assistance with the Business Central ERP solution. The role focuses on delivering excellent customer service by responding to enquiries, diagnosing issues, providing guidance, resolving problems where possible, and coordinating with internal technical teams when further investigation is required. The successful candidate will build strong customer relationships while ensuring support requests are managed efficiently and resolved within agreed service levels. Key Responsibilities Respond to customer enquiries via phone, email, and the support portal. Log, prioritise, and manage support tickets through the helpdesk system. Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central. Investigate reported issues and identify appropriate solutions or workarounds. Resolve functional support requests where possible. Escalate complex technical issues to developers or senior consultants when required. Liaise with development teams to ensure customer issues are investigated and resolved. Keep customers informed of progress and expected resolution times. Maintain accurate support records and documentation. Contribute to the knowledge base by documenting common issues and solutions. Assist with testing software fixes before release. Work collaboratively with colleagues to deliver a high standard of customer support. Ensure service levels and response targets are consistently achieved. Skills & Experience Essential Minimum 3 to 5 years' experience in a customer service or customer support environment. Excellent communication and interpersonal skills. Strong problem-solving and organisational abilities. Experience managing customer support tickets through a helpdesk system. Ability to prioritise multiple requests in a fast-paced environment. Professional and customer-focused approach. Good written communication skills. Desirable Knowledge of Microsoft Dynamics 365 Business Central. Understanding of ERP support processes. Experience supporting business software applications. Familiarity with Microsoft Office applications. Experience working with issue tracking or ticketing systems. Personal Attributes Customer-focused and approachable. Patient and empathetic when dealing with customer issues. Self-motivated with a proactive attitude. Strong attention to detail. Able to work independently and as part of a team. Committed to delivering excellent customer service. Role Outcome The Technical Consultant ensures customers receive timely, professional, and effective support, helping them resolve issues, maximise the use of Business Central, and maintain confidence in the company's products and services.
20/07/2026
Full time
Role Purpose As the Technical Consultant, you will be the first point of contact for customers requiring assistance with the Business Central ERP solution. The role focuses on delivering excellent customer service by responding to enquiries, diagnosing issues, providing guidance, resolving problems where possible, and coordinating with internal technical teams when further investigation is required. The successful candidate will build strong customer relationships while ensuring support requests are managed efficiently and resolved within agreed service levels. Key Responsibilities Respond to customer enquiries via phone, email, and the support portal. Log, prioritise, and manage support tickets through the helpdesk system. Provide guidance, advice, and best practice to customers using Microsoft D365 Business Central. Investigate reported issues and identify appropriate solutions or workarounds. Resolve functional support requests where possible. Escalate complex technical issues to developers or senior consultants when required. Liaise with development teams to ensure customer issues are investigated and resolved. Keep customers informed of progress and expected resolution times. Maintain accurate support records and documentation. Contribute to the knowledge base by documenting common issues and solutions. Assist with testing software fixes before release. Work collaboratively with colleagues to deliver a high standard of customer support. Ensure service levels and response targets are consistently achieved. Skills & Experience Essential Minimum 3 to 5 years' experience in a customer service or customer support environment. Excellent communication and interpersonal skills. Strong problem-solving and organisational abilities. Experience managing customer support tickets through a helpdesk system. Ability to prioritise multiple requests in a fast-paced environment. Professional and customer-focused approach. Good written communication skills. Desirable Knowledge of Microsoft Dynamics 365 Business Central. Understanding of ERP support processes. Experience supporting business software applications. Familiarity with Microsoft Office applications. Experience working with issue tracking or ticketing systems. Personal Attributes Customer-focused and approachable. Patient and empathetic when dealing with customer issues. Self-motivated with a proactive attitude. Strong attention to detail. Able to work independently and as part of a team. Committed to delivering excellent customer service. Role Outcome The Technical Consultant ensures customers receive timely, professional, and effective support, helping them resolve issues, maximise the use of Business Central, and maintain confidence in the company's products and services.
Sanderson Recruitment Plc
D365 Configurator
Sanderson Recruitment Plc City, London
Role : D365 Configurator Location : London Salary: £60,000 Days of the week in the office : 1-2 days My client is looking for a D365 configurator to join a growing technology team where you'll work closely with business stakeholders to configure and optimise Dynamics 365, helping drive process improvements and deliver an exceptional user experience. Experience/responsibilities: Configure and enhance Dynamics 365 functionality to support evolving business processes and operational requirements Partner directly with stakeholders to understand ways of working and identify opportunities for process improvement Translate business requirements into practical Dynamics solutions that deliver measurable value Work collaboratively with wider technology teams including developers and Power Platform specialists to support integrated solutions Act as a trusted partner to the business by simplifying technical concepts and ensuring solutions are easy to understand and adopt If this role sounds of interest do hesitate to contact me on (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
20/07/2026
Full time
Role : D365 Configurator Location : London Salary: £60,000 Days of the week in the office : 1-2 days My client is looking for a D365 configurator to join a growing technology team where you'll work closely with business stakeholders to configure and optimise Dynamics 365, helping drive process improvements and deliver an exceptional user experience. Experience/responsibilities: Configure and enhance Dynamics 365 functionality to support evolving business processes and operational requirements Partner directly with stakeholders to understand ways of working and identify opportunities for process improvement Translate business requirements into practical Dynamics solutions that deliver measurable value Work collaboratively with wider technology teams including developers and Power Platform specialists to support integrated solutions Act as a trusted partner to the business by simplifying technical concepts and ensuring solutions are easy to understand and adopt If this role sounds of interest do hesitate to contact me on (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Advanced Resource Managers Limited
MS Dynamics Developer
Advanced Resource Managers Limited Farnborough, Hampshire
Microsoft Dynamics Developer 6 month contract Based in Farnborough Offering £38.25ph Inside IR35 Do you have experience in D365 development? Do you have experience with Power Platform? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Microsoft Dynamics Developer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Design and develop customisations, plugins, workflows, and integrations within the D365 environment Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps Collaborate with functional teams to translate business requirements into technical specifications Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware Participate in system upgrades, patches, and performance tuning Ensure code quality through unit testing and code reviews Provide technical support and troubleshooting for D365 applications Maintain documentation for customizations, configurations, and development processes Your skillset may include: Microsoft Certified: Dynamics 365 Developer Associate or equivalent Proven experience in D365 development (F&O, Supply chain management, or both) Proficiency in .NET, JavaScript, and SQL Experience with Power Platform (Power Apps, Power Automate, Power BI and integration) Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines Strong understanding of D365 data structures, workflows, and security models Experience with Azure Functions, Logic Apps, and Dataverse Knowledge of Agile/Scrum methodologies Experience with third-party integration tools e.g: PLM tools, ETQ, Arena If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Microsoft Dynamics Developer 6 month contract Based in Farnborough Offering £38.25ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
20/07/2026
Contractor
Microsoft Dynamics Developer 6 month contract Based in Farnborough Offering £38.25ph Inside IR35 Do you have experience in D365 development? Do you have experience with Power Platform? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Microsoft Dynamics Developer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Design and develop customisations, plugins, workflows, and integrations within the D365 environment Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps Collaborate with functional teams to translate business requirements into technical specifications Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware Participate in system upgrades, patches, and performance tuning Ensure code quality through unit testing and code reviews Provide technical support and troubleshooting for D365 applications Maintain documentation for customizations, configurations, and development processes Your skillset may include: Microsoft Certified: Dynamics 365 Developer Associate or equivalent Proven experience in D365 development (F&O, Supply chain management, or both) Proficiency in .NET, JavaScript, and SQL Experience with Power Platform (Power Apps, Power Automate, Power BI and integration) Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines Strong understanding of D365 data structures, workflows, and security models Experience with Azure Functions, Logic Apps, and Dataverse Knowledge of Agile/Scrum methodologies Experience with third-party integration tools e.g: PLM tools, ETQ, Arena If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Microsoft Dynamics Developer 6 month contract Based in Farnborough Offering £38.25ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
D365 CE Developer - UK Wide - Nigel Frank
Java Script Works
D365 CE Developer - UK Wide United Kingdom Posted about 1 year ago Tech stack JavaScript C# Configurations for Power Platform and D365 Pushing the capabilities where needed Hands-on Experience Creating custom plugins using C#, JavaScript Creating workflows and business rules Bringing Fresh Ideas For improvements and influence how they are implemented. Nigel Frank International is the premier global expert in Microsoft technology recruitment, connecting professionals with top Microsoft jobs worldwide. Compensation £60K - 70K Role type Full time Visa sponsorship Not provided
19/07/2026
Full time
D365 CE Developer - UK Wide United Kingdom Posted about 1 year ago Tech stack JavaScript C# Configurations for Power Platform and D365 Pushing the capabilities where needed Hands-on Experience Creating custom plugins using C#, JavaScript Creating workflows and business rules Bringing Fresh Ideas For improvements and influence how they are implemented. Nigel Frank International is the premier global expert in Microsoft technology recruitment, connecting professionals with top Microsoft jobs worldwide. Compensation £60K - 70K Role type Full time Visa sponsorship Not provided
Dynamics 365 CE Developer: Plugins, Workflows & Power Platform
Java Script Works
D365 CE Developer - UK Wide United Kingdom Posted about 1 year ago Tech stack JavaScript C# Configurations for Power Platform and D365 Pushing the capabilities where needed Hands-on Experience Creating custom plugins using C#, JavaScript Creating workflows and business rules Bringing Fresh Ideas For improvements and influence how they are implemented. Nigel Frank International is the premier global expert in Microsoft technology recruitment, connecting professionals with top Microsoft jobs worldwide. Compensation £60K - 70K Role type Full time Visa sponsorship Not provided
19/07/2026
Full time
D365 CE Developer - UK Wide United Kingdom Posted about 1 year ago Tech stack JavaScript C# Configurations for Power Platform and D365 Pushing the capabilities where needed Hands-on Experience Creating custom plugins using C#, JavaScript Creating workflows and business rules Bringing Fresh Ideas For improvements and influence how they are implemented. Nigel Frank International is the premier global expert in Microsoft technology recruitment, connecting professionals with top Microsoft jobs worldwide. Compensation £60K - 70K Role type Full time Visa sponsorship Not provided
MS Dynamics Developer
Advanced Resource Managers Ltd Farnborough, Hampshire
Microsoft Dynamics Developer 6 month contract. Based in Farnborough. Offering £38.25 ph Inside IR35. Do you have experience in D365 development? Do you have experience with Power Platform? Do you want to work with an industry leading company? If your answer to these is yes, then this could be the role for you! As the Microsoft Dynamics Developer you will be working alongside a market leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talent such as yourself and further develop your skills to enable you to grow within the company and industry. Responsibilities Design and develop customisations, plugins, workflows, and integrations within the D365 environment. Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps. Collaborate with functional teams to translate business requirements into technical specifications. Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware. Participate in system upgrades, patches, and performance tuning. Ensure code quality through unit testing and code reviews. Provide technical support and troubleshooting for D365 applications. Maintain documentation for customisations, configurations, and development processes. Qualification and Skillset Microsoft Certified: Dynamics 365 Developer Associate or equivalent. Proven experience in D365 development (F&O, Supply Chain Management, or both). Proficiency in .NET, JavaScript, and SQL. Experience with Power Platform (Power Apps, Power Automate, Power BI and integration). Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines. Strong understanding of D365 data structures, workflows, and security models. Experience with Azure Functions, Logic Apps, and Dataverse. Knowledge of Agile/Scrum methodologies. Experience with third party integration tools e.g. PLM tools, ETQ, Arena. If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!
19/07/2026
Full time
Microsoft Dynamics Developer 6 month contract. Based in Farnborough. Offering £38.25 ph Inside IR35. Do you have experience in D365 development? Do you have experience with Power Platform? Do you want to work with an industry leading company? If your answer to these is yes, then this could be the role for you! As the Microsoft Dynamics Developer you will be working alongside a market leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talent such as yourself and further develop your skills to enable you to grow within the company and industry. Responsibilities Design and develop customisations, plugins, workflows, and integrations within the D365 environment. Customise and extend D365 modules using X , C#, JavaScript, Power Automate, and Power Apps. Collaborate with functional teams to translate business requirements into technical specifications. Develop and maintain integrations between D365 and other enterprise systems using APIs and middleware. Participate in system upgrades, patches, and performance tuning. Ensure code quality through unit testing and code reviews. Provide technical support and troubleshooting for D365 applications. Maintain documentation for customisations, configurations, and development processes. Qualification and Skillset Microsoft Certified: Dynamics 365 Developer Associate or equivalent. Proven experience in D365 development (F&O, Supply Chain Management, or both). Proficiency in .NET, JavaScript, and SQL. Experience with Power Platform (Power Apps, Power Automate, Power BI and integration). Familiarity with Azure DevOps, Lifecycle Services (LCS), and CI/CD pipelines. Strong understanding of D365 data structures, workflows, and security models. Experience with Azure Functions, Logic Apps, and Dataverse. Knowledge of Agile/Scrum methodologies. Experience with third party integration tools e.g. PLM tools, ETQ, Arena. If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!
Pearson Carter
D365 CE CRM Developer (Field Service) - National End User - Up to £58,997 + 28.97% Pension
Pearson Carter City, Newcastle Upon Tyne
D365 CE CRM Developer (Field Service) - National End User - Up to £58,.97% Pension Pearson Carter are working with a large established public sector organisation who are seeking a D365 CE CRM Developer (Field Service) to join them as part of their enterprise digital transformation. This is an exciting opportunity to work on enterprise projects, utilising the latest D365 CE, Field Service and Power Platform technology. You will join a wider, collaborative team, benefiting from a flexible working culture, with the opportunity to continuously train, develop and obtain certifications. Experience / Qualifications Dynamics 365 CE Field Service development experience Experience with Field Service module including URS (Universal Resource Scheduling) and RSO (Resource Scheduling Optimisation) C# .NET and JavaScript (TypeScript) plug in coding experience CI/CD pipelines experience Strong stakeholder management, communication and user support experience Experience working with technical teams to deliver user focused services in an agile environment Experience coaching and mentoring software developers / test engineers In depth knowledge of Microsoft Dynamics CE and Field Service, including URS and RSO Experience using C#, .NET, Dynamics Plugin, Power Fx, Model/Canvas Apps, Power Automate, Dynamics 365 CE, PowerShell, ALM Pipeline, Azure DevOps, Dataverse Salary and Benefits In return they are offering an attractive salary between £44,241 and £58,997, in addition to a 28.97% employer pension contribution and 25 days' annual leave, rising to 30 days with continuous service. Candidates based from the Yeading office will be eligible for an additional £4,000 London Weighting. Location The successful candidates will be required to work from one of the following offices on a hybrid basis (60% office based, 40% home based): Swansea, Bristol, Newcastle, Nottingham, Oldham, Leeds, Birmingham or Yeading. Security Clearance Applicants must be eligible for Security Clearance. To be clearable you must have lived in the UK for at least the last 5 years and not left for a period of 30 days or more at one time over the last 5 years. How to Apply If you are interested in discussing this opportunity in more detail, please contact Ryan Beal at Pearson Carter by telephone or email your CV to . Open Sessions Would you like to find out more about the role, the team and what it's like to work for us? If so, we are organising an open session where you can virtually meet the team on 16th July 2026 at 17:00. Sign up here. Selection Process The selection process for this role will be: Stage 1: Sift of CV and personal statement Stage 2: Interview & Assessment/Presentation You must be successful at each stage to progress to the next stage. Stage 1: Sift At sift, you will be assessed against the following Success Profile elements: Experience working with technical teams to deliver user-focused services in an agile environment Experience coaching and mentoring developers or test engineers Strong applied knowledge of Microsoft Dynamics CE and Field Service, including URS and RSO Experience using C#, .NET, Dynamics Plugin, Power Fx, Model/Canvas Apps, Power Automate, Dynamics 365 CE, PowerShell, ALM Pipeline, Azure DevOps, Dataverse Stage 2: Interview and Assessment/Presentation At interview stage, you will be assessed against the following Success Profile elements: Behaviours Working Together Changing and Improving Experience Experience of working with/developing in Dynamics 365 and Field Service Technical Senior Software Developer - Programming and build - (Skill level: practitioner) Senior Software Developer - Modern development standards - (Skill level: practitioner) Senior Software Developer - Service support - (Skill level: practitioner) Senior Software Developer - User Focus - (Skill level: practitioner) Senior Software Developer - Systems design - (Skill level: practitioner) The interviews will take place week from 12th August 2026. This interview will be conducted online via Microsoft Teams. Further details will be provided should you be selected for interview. Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, contact Government Recruitment Services via email . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Visit the Civil Service Commission website Here. Pearson Carter are a leading Microsoft technologies recruitment agency.
18/07/2026
Full time
D365 CE CRM Developer (Field Service) - National End User - Up to £58,.97% Pension Pearson Carter are working with a large established public sector organisation who are seeking a D365 CE CRM Developer (Field Service) to join them as part of their enterprise digital transformation. This is an exciting opportunity to work on enterprise projects, utilising the latest D365 CE, Field Service and Power Platform technology. You will join a wider, collaborative team, benefiting from a flexible working culture, with the opportunity to continuously train, develop and obtain certifications. Experience / Qualifications Dynamics 365 CE Field Service development experience Experience with Field Service module including URS (Universal Resource Scheduling) and RSO (Resource Scheduling Optimisation) C# .NET and JavaScript (TypeScript) plug in coding experience CI/CD pipelines experience Strong stakeholder management, communication and user support experience Experience working with technical teams to deliver user focused services in an agile environment Experience coaching and mentoring software developers / test engineers In depth knowledge of Microsoft Dynamics CE and Field Service, including URS and RSO Experience using C#, .NET, Dynamics Plugin, Power Fx, Model/Canvas Apps, Power Automate, Dynamics 365 CE, PowerShell, ALM Pipeline, Azure DevOps, Dataverse Salary and Benefits In return they are offering an attractive salary between £44,241 and £58,997, in addition to a 28.97% employer pension contribution and 25 days' annual leave, rising to 30 days with continuous service. Candidates based from the Yeading office will be eligible for an additional £4,000 London Weighting. Location The successful candidates will be required to work from one of the following offices on a hybrid basis (60% office based, 40% home based): Swansea, Bristol, Newcastle, Nottingham, Oldham, Leeds, Birmingham or Yeading. Security Clearance Applicants must be eligible for Security Clearance. To be clearable you must have lived in the UK for at least the last 5 years and not left for a period of 30 days or more at one time over the last 5 years. How to Apply If you are interested in discussing this opportunity in more detail, please contact Ryan Beal at Pearson Carter by telephone or email your CV to . Open Sessions Would you like to find out more about the role, the team and what it's like to work for us? If so, we are organising an open session where you can virtually meet the team on 16th July 2026 at 17:00. Sign up here. Selection Process The selection process for this role will be: Stage 1: Sift of CV and personal statement Stage 2: Interview & Assessment/Presentation You must be successful at each stage to progress to the next stage. Stage 1: Sift At sift, you will be assessed against the following Success Profile elements: Experience working with technical teams to deliver user-focused services in an agile environment Experience coaching and mentoring developers or test engineers Strong applied knowledge of Microsoft Dynamics CE and Field Service, including URS and RSO Experience using C#, .NET, Dynamics Plugin, Power Fx, Model/Canvas Apps, Power Automate, Dynamics 365 CE, PowerShell, ALM Pipeline, Azure DevOps, Dataverse Stage 2: Interview and Assessment/Presentation At interview stage, you will be assessed against the following Success Profile elements: Behaviours Working Together Changing and Improving Experience Experience of working with/developing in Dynamics 365 and Field Service Technical Senior Software Developer - Programming and build - (Skill level: practitioner) Senior Software Developer - Modern development standards - (Skill level: practitioner) Senior Software Developer - Service support - (Skill level: practitioner) Senior Software Developer - User Focus - (Skill level: practitioner) Senior Software Developer - Systems design - (Skill level: practitioner) The interviews will take place week from 12th August 2026. This interview will be conducted online via Microsoft Teams. Further details will be provided should you be selected for interview. Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, contact Government Recruitment Services via email . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Visit the Civil Service Commission website Here. Pearson Carter are a leading Microsoft technologies recruitment agency.

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