Description Senior Cyber Security Engineer Location - Huntingdon UK Clearance Level - High - DV Developed Vetting UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Are your ready for your next challenge? We are seeking a Senior Cyber Security Engineer with a strong technical background to primarily support our customer site in Huntingdon, with occasional travel to London and other UK locations as required. Reporting to the Cyber Security Engineering Lead, you will provide senior technical expertise within the Security Engineering team, supporting the delivery of security services, mentoring engineers, and helping maintain a strong cyber security posture across customer environments. You will be responsible for ensuring security technologies and controls are effectively managed, maintained, and enhanced whilst supporting the secure implementation of new capabilities. The role includes coordinating Security Engineering support activities, overseeing service desk workloads, and providing line management to the Change Security Engineers. You will help ensure the programme maintains an effective and adaptable in-service security capability, aligning technical solutions with evolving customer requirements, legislation, security policies, and accreditation standards. This position will perform the following tasks: Work under the direct supervision of the Security Engineering Lead too: Implement, maintain, and enhance security tooling and technical controls. Provide technical guidance and mentoring to Security Engineers. Ensure systems maintain compliance with security baselines, policies, and standards. Develop and maintain security baselines, standards, and documentation. Coordinate Security Engineering service desk activities, prioritising and overseeing ticket resolution to ensure timely and effective support Support Security Monitoring requirements, including logging and SIEM integration. Work with customers and stakeholders to develop security policies, processes, and technical solutions. Assess vulnerabilities, support risk mitigation, and validate remediation activities. Deliver security assessments and provide security engineering support to projects and changes. Act as Line Manager for the Change Security Engineers, providing tasking, performance management, development, and pastoral support. Support the Security Engineering Lead with planning, prioritization, and delivery of security engineering activities. Candidate Essentials British - Non-dual national - many of our projects have nationality restrictions - DV cleared or eligible to go through MOD DV process Location- Huntingdon, Cambridgeshire (minimum 4 days per week onsite attendance expected; any alternative working arrangements to be agreed with the Cyber Security Engineering Lead). - Occasional travel to London and other UK customer sites may be required. Process Skills/Experience Experience implementing defence-in-depth and layered security architectures within complex environments. Experience designing, implementing, and governing preventative and detective security controls to manage and reduce risk. Strong understanding of systems engineering lifecycle processes, including requirements, change, configuration, and risk management. Experience working across multiple delivery methodologies, including Waterfall, SAFe Agile, and DevSecOps. Experience conducting design trade-off activities with architects, engineers, and stakeholders to deliver secure, integrated solutions. Understanding of service operations, security operations, and the management of security engineering service delivery. Experience coordinating and prioritising security engineering support activities, including service desk ticket management and technical task allocation. Experience providing technical mentoring and guidance to engineering teams. Experience of line management, performance development, and workload management within technical teams. Experience working within both delivery and bid/proposal environments. Experience supporting Defence Digital programmes and applying MOD security policies, standards, and approaches. Technology skills/Experience Excellent understanding of Confidentiality, Integrity and Availability (CIA) and practical experience in applying that. Endpoint Protection products Malware App Control DLP Experience in implementing security requirements for a system: Microsoft OS Linux OS Virtualisation technologies Networking Endpoint Security Products Working knowledge of the accreditation process for secure/sensitive systems Experience in producing/updating Design artefacts Understanding of the implementation, operation and maintenance of SIEM products Understanding of network and boundary protection technologies (firewalls, mail gateways, load balancers, anti-virus) Understanding of authentication and authorisation technologies (SAML, LDAP, PKI, etc) Understanding of security infrastructure in Public and Private cloud, e.g. virtual network infrastructure, hybrid IaaS/PaaS/SaaS solutions Understanding of DevSecOps principles and their application to secure system design, development, testing, and deployment Communication and Soft Skills Excellent verbal and written communication skills, with the ability to communicate complex technical concepts effectively to a wide range of audiences Capable of developing and communicating a vision to meet the System Requirements A good level of commercial awareness that will support the bid and delivery environments Ability to effectively manage and prioritise multiple concurrent tasks, projects, and operational activities within a dynamic delivery environment. Desirable Experience Experience working in both delivery and proposal environments Experience working in MOD or Home Office project environments Working within an AGILE environment Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild . click apply for full job details
28/07/2026
Full time
Description Senior Cyber Security Engineer Location - Huntingdon UK Clearance Level - High - DV Developed Vetting UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Are your ready for your next challenge? We are seeking a Senior Cyber Security Engineer with a strong technical background to primarily support our customer site in Huntingdon, with occasional travel to London and other UK locations as required. Reporting to the Cyber Security Engineering Lead, you will provide senior technical expertise within the Security Engineering team, supporting the delivery of security services, mentoring engineers, and helping maintain a strong cyber security posture across customer environments. You will be responsible for ensuring security technologies and controls are effectively managed, maintained, and enhanced whilst supporting the secure implementation of new capabilities. The role includes coordinating Security Engineering support activities, overseeing service desk workloads, and providing line management to the Change Security Engineers. You will help ensure the programme maintains an effective and adaptable in-service security capability, aligning technical solutions with evolving customer requirements, legislation, security policies, and accreditation standards. This position will perform the following tasks: Work under the direct supervision of the Security Engineering Lead too: Implement, maintain, and enhance security tooling and technical controls. Provide technical guidance and mentoring to Security Engineers. Ensure systems maintain compliance with security baselines, policies, and standards. Develop and maintain security baselines, standards, and documentation. Coordinate Security Engineering service desk activities, prioritising and overseeing ticket resolution to ensure timely and effective support Support Security Monitoring requirements, including logging and SIEM integration. Work with customers and stakeholders to develop security policies, processes, and technical solutions. Assess vulnerabilities, support risk mitigation, and validate remediation activities. Deliver security assessments and provide security engineering support to projects and changes. Act as Line Manager for the Change Security Engineers, providing tasking, performance management, development, and pastoral support. Support the Security Engineering Lead with planning, prioritization, and delivery of security engineering activities. Candidate Essentials British - Non-dual national - many of our projects have nationality restrictions - DV cleared or eligible to go through MOD DV process Location- Huntingdon, Cambridgeshire (minimum 4 days per week onsite attendance expected; any alternative working arrangements to be agreed with the Cyber Security Engineering Lead). - Occasional travel to London and other UK customer sites may be required. Process Skills/Experience Experience implementing defence-in-depth and layered security architectures within complex environments. Experience designing, implementing, and governing preventative and detective security controls to manage and reduce risk. Strong understanding of systems engineering lifecycle processes, including requirements, change, configuration, and risk management. Experience working across multiple delivery methodologies, including Waterfall, SAFe Agile, and DevSecOps. Experience conducting design trade-off activities with architects, engineers, and stakeholders to deliver secure, integrated solutions. Understanding of service operations, security operations, and the management of security engineering service delivery. Experience coordinating and prioritising security engineering support activities, including service desk ticket management and technical task allocation. Experience providing technical mentoring and guidance to engineering teams. Experience of line management, performance development, and workload management within technical teams. Experience working within both delivery and bid/proposal environments. Experience supporting Defence Digital programmes and applying MOD security policies, standards, and approaches. Technology skills/Experience Excellent understanding of Confidentiality, Integrity and Availability (CIA) and practical experience in applying that. Endpoint Protection products Malware App Control DLP Experience in implementing security requirements for a system: Microsoft OS Linux OS Virtualisation technologies Networking Endpoint Security Products Working knowledge of the accreditation process for secure/sensitive systems Experience in producing/updating Design artefacts Understanding of the implementation, operation and maintenance of SIEM products Understanding of network and boundary protection technologies (firewalls, mail gateways, load balancers, anti-virus) Understanding of authentication and authorisation technologies (SAML, LDAP, PKI, etc) Understanding of security infrastructure in Public and Private cloud, e.g. virtual network infrastructure, hybrid IaaS/PaaS/SaaS solutions Understanding of DevSecOps principles and their application to secure system design, development, testing, and deployment Communication and Soft Skills Excellent verbal and written communication skills, with the ability to communicate complex technical concepts effectively to a wide range of audiences Capable of developing and communicating a vision to meet the System Requirements A good level of commercial awareness that will support the bid and delivery environments Ability to effectively manage and prioritise multiple concurrent tasks, projects, and operational activities within a dynamic delivery environment. Desirable Experience Experience working in both delivery and proposal environments Experience working in MOD or Home Office project environments Working within an AGILE environment Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild . click apply for full job details
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at . Job Description Job Description Role: Security Engineer The Security Engineer is a member of the Security Engineering team within the Cyber Defence Centre, and reports to the Security Engineering Manager. The purpose of this role is to provide security related technical and functional support for DLG security tooling and services, overseeing the delivery of security services to a high standard, and maintaining the health and effectiveness of controls to ensure we are adequately protected against existing and horizon threats identified by our Threat Intelligence and Operational Security teams. Key Accountabilities: Maintaining the overall security integrity of DLG's environment Improving secure, continuous integration pipelines whilst working closely with our developers to advise on standard methodology .Supporting with the delivery of projects and change programmes ensuring that they align to the security architecture framework and that solutions meet relevant information security fundamentals Maintaining a technical assurance approach that provides confidence to colleagues whilst ensuring that the value of proposed changes will be achievment. Taking responsibility and acting as a technical SME for securing DLG's environments in line with compliance commitment Ensuring security technical platforms are configured to optimise the overall security offered to DLG .Improving SIEM coverage of DLG's overall environment Making sure that all changes to the production environment have been reviewed and approved Communicating and building relationships at various levels with an ability to discuss deep technical concepts with counterparts from our suppliers but also communicating at a higher level with project managers and programme leads to convey the processes and timings of programme and project delivered. .Developing technical security standards and ensuring all changes are in line with the network security architecture, ISMR's and adhere to PCI/DSS standards and any other regulatory requirements. Hands-on Knowledge on enhancing /MS tools like defender, purview ,zero trust ,handing incidents, finetuning, and improving tools feature functionality etc is a MUST. Mandatory Skills: Vulnerability Management.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open rolesthat match your interests and skills Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
28/07/2026
Full time
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at . Job Description Job Description Role: Security Engineer The Security Engineer is a member of the Security Engineering team within the Cyber Defence Centre, and reports to the Security Engineering Manager. The purpose of this role is to provide security related technical and functional support for DLG security tooling and services, overseeing the delivery of security services to a high standard, and maintaining the health and effectiveness of controls to ensure we are adequately protected against existing and horizon threats identified by our Threat Intelligence and Operational Security teams. Key Accountabilities: Maintaining the overall security integrity of DLG's environment Improving secure, continuous integration pipelines whilst working closely with our developers to advise on standard methodology .Supporting with the delivery of projects and change programmes ensuring that they align to the security architecture framework and that solutions meet relevant information security fundamentals Maintaining a technical assurance approach that provides confidence to colleagues whilst ensuring that the value of proposed changes will be achievment. Taking responsibility and acting as a technical SME for securing DLG's environments in line with compliance commitment Ensuring security technical platforms are configured to optimise the overall security offered to DLG .Improving SIEM coverage of DLG's overall environment Making sure that all changes to the production environment have been reviewed and approved Communicating and building relationships at various levels with an ability to discuss deep technical concepts with counterparts from our suppliers but also communicating at a higher level with project managers and programme leads to convey the processes and timings of programme and project delivered. .Developing technical security standards and ensuring all changes are in line with the network security architecture, ISMR's and adhere to PCI/DSS standards and any other regulatory requirements. Hands-on Knowledge on enhancing /MS tools like defender, purview ,zero trust ,handing incidents, finetuning, and improving tools feature functionality etc is a MUST. Mandatory Skills: Vulnerability Management.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open rolesthat match your interests and skills Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Alexander Mann Solutions - Public Sector Resourcing
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
28/07/2026
Contractor
On behalf of HS2, we are looking for a Head of Information and Cyber Security (Inside IR35) for a 6 Month contract based Hybrid in the Birmingham office. HS2 is Britain's new high-speed railway that supports the government's number one mission growth. When it's fully operational, the line will connect London and Birmingham in just 49 minutes. This will create better journeys for passengers. The railway links our two biggest economic centres, connects people with jobs and is attracting major investment before services begin. It then extends north of Birmingham to Handsacre in Staffordshire. Here, HS2 trains will connect to the West Coast Main Line for the Northwest and Scotland. HS2 provides benefits for everyone faster, more reliable journeys for passengers; better connections to markets and people for businesses; and investment in infrastructure and skills for local communities. As a Head of Information and Cyber Security, your main responsibilities will be: . Direct the development, implementation, and improvement of a pan HS2 Information & Cyber Security Strategy aligned to overall business objectives. . Accountable for the successful end-to-end management of Information & Cyber Security budget, resourcing, and suppliers. . Lead the provision of security expertise, guidance, and systems needed to execute the Information & Cyber Security Strategy, responsible for compliance between business objectives, regulatory requirements, and industry best practice. . Act as HS2's designated "Senior officer responsible for security information" and "Incident Manager" roles under Government Functional Standard GovS 007, providing executive accountability for cyber risk posture. . Develop policies, standards, processes, approach and guidelines for all relevant activity to ensure the continuous physical and electronic security of Information & Technology at HS2 (including but not limited to Security Operations, Governance Risk & Compliance, Information Governance, Data Protection, Identity & Access Management, and Security Architecture). . Direct the definition, implementation, and monitoring of the security, identity, governance, risk and compliance framework to meet HS2's obligations under regulation, law, or contracts and provides leadership, direction and oversight for Security Governance, Risk and Compliance activity and ensure clear reporting through governance forums. . Direct the implementation of an industry best practice Information Security Management System that provides strategy, policies, leadership with appropriate governance and controls to ensure compliance, alignment with risk appetite and continued maturity of the organisation. . Oversee the provision of specialist advice on security issues and implications, including review of new business proposals and clearly communicating security and identity risks to stakeholders. . Direct on resolution of security incidents, remediation, risk, and impact assessments. . Act as the sole subject-matter expertise to the HS2 Board & Executive, advising on level of Information and Cyber Risk through relevant reporting channels. Essential: . Experience in developing and delivering a Cyber Security strategy and Information Security Management Systems . Experience of leading cross-functional Information & Cyber Security teams through the full life cycle of security capability delivery and continuous improvement. . Experience of risk management and delivery of audit remediation activities. . Experience of leading live cyber incidents and the remediation actions . Experience of partnering with supplier teams for managed services and agile delivery of improvements. Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Location: London (2 days per week in office) Contract: 6 Month Fixed-Term Contract (Extensions expected) A leading international professional services firm is seeking an experienced SOC Engineer to join its Information Security team on a 6-month fixed-term basis. This is an excellent opportunity for a security professional with strong SIEM engineering expertise who enjoys building and enhancing security monitoring capabilities rather than purely operating within a traditional analyst function. Working closely with the Information Security Operations Manager and wider security team, you will play a key role in driving the maturity of the organisation's SIEM platform, improving detection capabilities, onboarding new log sources, and supporting security operations across a global environment. Key Responsibilities Enhance and optimise SIEM performance, coverage and detection capability Onboard and integrate new log sources across cloud, infrastructure, endpoint, identity and application platforms Develop and maintain parsers, connectors and ingestion workflows Build, test and tune detection use cases aligned to MITRE ATT&CK methodologies Create and improve correlation rules, dashboards and alerting mechanisms Support SOC investigations through advanced querying, enrichment and data analysis Implement automation and orchestration capabilities to improve incident response processes Produce and maintain technical documentation relating to SIEM architecture, data models and detection content Collaborate with internal technology teams and third-party vendors to improve security visibility and monitoring Required Experience Strong hands-on experience administering and engineering enterprise SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, LogRhythm, Exabeam, ArcSight or Elastic Experience onboarding and integrating diverse log sources Strong understanding of log formats including JSON, Syslog, XML and CEF Experience building and tuning correlation rules, detections, searches and dashboards Knowledge of SOAR technologies and security automation Good understanding of infrastructure, networking, cloud platforms, endpoint security and identity technologies Experience with Scripting and automation using Python and/or PowerShell Strong understanding of cyber security frameworks including MITRE ATT&CK and threat hunting methodologies Desirable Experience Experience within highly regulated environments Knowledge of Microsoft Defender and SentinelOne Experience with DLP technologies Exposure to cloud services including Azure, AWS or GCP Threat intelligence and threat hunting experience Relevant industry certifications such as SC-200, SC-100, CISSP, SSCP, GIAC or equivalent What's on Offer? Opportunity to make a genuine impact on the maturity of a global security operation Exposure to enterprise-scale security tooling and projects Collaborative and supportive security team Flexible hybrid working arrangement International professional services environment Please note that this position requires attendance in the London office two days per week and is offered as a fixed-term employment contract rather than a day-rate consultancy engagement.
28/07/2026
Location: London (2 days per week in office) Contract: 6 Month Fixed-Term Contract (Extensions expected) A leading international professional services firm is seeking an experienced SOC Engineer to join its Information Security team on a 6-month fixed-term basis. This is an excellent opportunity for a security professional with strong SIEM engineering expertise who enjoys building and enhancing security monitoring capabilities rather than purely operating within a traditional analyst function. Working closely with the Information Security Operations Manager and wider security team, you will play a key role in driving the maturity of the organisation's SIEM platform, improving detection capabilities, onboarding new log sources, and supporting security operations across a global environment. Key Responsibilities Enhance and optimise SIEM performance, coverage and detection capability Onboard and integrate new log sources across cloud, infrastructure, endpoint, identity and application platforms Develop and maintain parsers, connectors and ingestion workflows Build, test and tune detection use cases aligned to MITRE ATT&CK methodologies Create and improve correlation rules, dashboards and alerting mechanisms Support SOC investigations through advanced querying, enrichment and data analysis Implement automation and orchestration capabilities to improve incident response processes Produce and maintain technical documentation relating to SIEM architecture, data models and detection content Collaborate with internal technology teams and third-party vendors to improve security visibility and monitoring Required Experience Strong hands-on experience administering and engineering enterprise SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, LogRhythm, Exabeam, ArcSight or Elastic Experience onboarding and integrating diverse log sources Strong understanding of log formats including JSON, Syslog, XML and CEF Experience building and tuning correlation rules, detections, searches and dashboards Knowledge of SOAR technologies and security automation Good understanding of infrastructure, networking, cloud platforms, endpoint security and identity technologies Experience with Scripting and automation using Python and/or PowerShell Strong understanding of cyber security frameworks including MITRE ATT&CK and threat hunting methodologies Desirable Experience Experience within highly regulated environments Knowledge of Microsoft Defender and SentinelOne Experience with DLP technologies Exposure to cloud services including Azure, AWS or GCP Threat intelligence and threat hunting experience Relevant industry certifications such as SC-200, SC-100, CISSP, SSCP, GIAC or equivalent What's on Offer? Opportunity to make a genuine impact on the maturity of a global security operation Exposure to enterprise-scale security tooling and projects Collaborative and supportive security team Flexible hybrid working arrangement International professional services environment Please note that this position requires attendance in the London office two days per week and is offered as a fixed-term employment contract rather than a day-rate consultancy engagement.
Business Development Executive Location: Bridgend Salary: Up to 30,000 + Uncapped Commission (OTE 36,000) Yolk Recruitment is proud to be supporting an established and growing Managed Service Provider (MSP) in their search for a Business Development Executive. This is a fantastic opportunity for a motivated sales professional who enjoys speaking to new people, opening doors with prospective clients, and creating high-quality sales opportunities. Whether you already have experience within the IT or telecoms sector, or you're a proven outbound B2B salesperson looking to break into the technology industry, full product and industry training will be provided. You'll play a key role in generating new business opportunities across a range of managed IT services, working closely with the Business Development Managers and Head of Sales to build a strong pipeline of qualified appointments. If you're confident on the phone, resilient, target-driven and enjoy the buzz of winning new business, this could be the perfect next step in your sales career. What you'll be doing Prospecting new business opportunities through high-volume outbound B2B calling, supported by email, LinkedIn and other sales channels. Researching and identifying target organisations that fit the company's ideal customer profile. Building and managing prospect lists while maintaining an organised pipeline of follow-up activity. Qualifying prospective customers using structured questioning techniques to understand their current IT environment, challenges and future requirements. Booking high-quality appointments for the Business Development Managers and Head of Sales. Accurately updating customer information, conversations and opportunities within the CRM system. Working towards daily and monthly KPIs, including outbound call activity, CRM data quality and qualified opportunities generated. Developing a strong understanding of managed IT services, including Cyber Security, Microsoft 365, Azure, Backup & Business Continuity and wider technology solutions. What we're looking for Recent experience in a high-volume outbound B2B sales, telesales or appointment setting role. Confident and professional communication skills with the ability to engage decision makers over the phone. A resilient, self-motivated approach and a desire to succeed in a target-driven environment. Strong organisational skills and attention to detail. Experience using a CRM system to manage leads and sales activity. Experience within IT services, managed services, telecoms or technology sales would be advantageous but is not essential. A positive attitude and willingness to learn, with full training provided. What's on offer Salary up to 30,000. Uncapped commission with an OTE of 36,000. Comprehensive onboarding and product training. Hybrid working available (up to two days from home) once fully trained and established within the role. Genuine career progression, with the opportunity to develop into a full 360 Business Development Manager role where you'll generate, manage and close your own sales opportunities. Supportive, collaborative sales environment with ongoing coaching and development. Excellent opportunity to build a long-term career within the growing managed IT services sector.
28/07/2026
Full time
Business Development Executive Location: Bridgend Salary: Up to 30,000 + Uncapped Commission (OTE 36,000) Yolk Recruitment is proud to be supporting an established and growing Managed Service Provider (MSP) in their search for a Business Development Executive. This is a fantastic opportunity for a motivated sales professional who enjoys speaking to new people, opening doors with prospective clients, and creating high-quality sales opportunities. Whether you already have experience within the IT or telecoms sector, or you're a proven outbound B2B salesperson looking to break into the technology industry, full product and industry training will be provided. You'll play a key role in generating new business opportunities across a range of managed IT services, working closely with the Business Development Managers and Head of Sales to build a strong pipeline of qualified appointments. If you're confident on the phone, resilient, target-driven and enjoy the buzz of winning new business, this could be the perfect next step in your sales career. What you'll be doing Prospecting new business opportunities through high-volume outbound B2B calling, supported by email, LinkedIn and other sales channels. Researching and identifying target organisations that fit the company's ideal customer profile. Building and managing prospect lists while maintaining an organised pipeline of follow-up activity. Qualifying prospective customers using structured questioning techniques to understand their current IT environment, challenges and future requirements. Booking high-quality appointments for the Business Development Managers and Head of Sales. Accurately updating customer information, conversations and opportunities within the CRM system. Working towards daily and monthly KPIs, including outbound call activity, CRM data quality and qualified opportunities generated. Developing a strong understanding of managed IT services, including Cyber Security, Microsoft 365, Azure, Backup & Business Continuity and wider technology solutions. What we're looking for Recent experience in a high-volume outbound B2B sales, telesales or appointment setting role. Confident and professional communication skills with the ability to engage decision makers over the phone. A resilient, self-motivated approach and a desire to succeed in a target-driven environment. Strong organisational skills and attention to detail. Experience using a CRM system to manage leads and sales activity. Experience within IT services, managed services, telecoms or technology sales would be advantageous but is not essential. A positive attitude and willingness to learn, with full training provided. What's on offer Salary up to 30,000. Uncapped commission with an OTE of 36,000. Comprehensive onboarding and product training. Hybrid working available (up to two days from home) once fully trained and established within the role. Genuine career progression, with the opportunity to develop into a full 360 Business Development Manager role where you'll generate, manage and close your own sales opportunities. Supportive, collaborative sales environment with ongoing coaching and development. Excellent opportunity to build a long-term career within the growing managed IT services sector.
Job Description As the Global Industrial Cybersecurity Manager, you will execute and enhance Hitachi Energy's global Industrial Cybersecurity (ICS) Program across all manufacturing, assembly, and test facilities. In this role, you will be responsible for both strategic and operational leadership, ensuring robust governance, risk management, and compliance practices while driving daily program execution and fostering strong collaboration across business units. Your expertise in industrial control systems and operational technology (OT) will guide our efforts to protect critical control systems and networks from cyber threats, ensuring the safety, integrity, and resilience of our industrial processes. You will play a pivotal role in aligning our ICS initiatives with corporate objectives, regulatory requirements, and the broader enterprise cybersecurity strategy. This is a senior-level position that combines governance and compliance oversight with hands on program management and deep IC domain expertise. How you'll make an impact Governance & Compliance: Develop and maintain comprehensive IC policies, standards and guidelines ensuring alignment with international standards (IEC62443, NIST CSF) and regulatory requirements such as NIS2 and ISO. Establish structured governance processes and promote risk aware decision making across industrial operations. Risk Management: Oversee IC risk assessments and mitigation strategies for critical industrial assets. Monitor risk posture, identify security gaps, and track remediation through metrics and dashboards. Program & Operations Leadership: Lead day to day operations of the IC Program; projects and initiatives from core control implementations to site level enhancements - ensuring they are delivered on time and within budget, while managing resources and vendor relationships. Stakeholder Coordination & Operating Model: Collaborate with cross functional leaders (e.g., in IT, Operations, and Business Units) to integrate IC requirements into operational processes and technology roadmaps. Serve as a liaison between industrial sites and central cybersecurity functions, aligning OT security measures with global cybersecurity frameworks and incident response procedures. Leadership & Team Development: Lead and mentor a high performing team of IC professionals, providing direction, setting clear objectives, managing performance, and fostering professional growth. Champion a culture of accountability, excellence, and innovation, ensuring the team is motivated and aligned with Hitachi Energy's strategic goals. Incident Response & Issue Escalation: Serve as a primary escalation point for OT/IC security incidents. Coordinate identification, investigation, and resolution in partnership with CDC and site responders, minimizing operational disruptions. Technical Oversight & Domain Expertise: Provide senior technical guidance in OT/IC cybersecurity - e.g., advising on architecture hardening and implementation of key security controls in industrial networks (such as network segmentation, secure remote access, secure file transfer, IC monitoring). Apply deep knowledge of industrial protocols, IC/SCADA systems, and safety critical processes to inform security architecture decisions. Program Integration & Support Services: Support the integration of new cybersecurity technologies and tools into OT/IC environments in partnership with the global Cybersecurity Architecture & Engineering teams. Work with Threat Intelligence to incorporate IC specific threat modeling, improving our ability to proactively identify vulnerabilities and mitigate threats. Awareness & Training: Drive advanced security awareness and training programs targeted at OT/IC stakeholders (e.g., plant managers, engineers, technicians), building a proactive security culture on the factory floor. Promote security best practices by educating employees at all levels about IC/OT cyber risks and required controls. Continuous Improvement: Monitor OT threats, technologies, and regulatory changes, and continuously adapt and maintain a state of the art defense. Proactively engage with industry forums, standards bodies, and cybersecurity communities to bring innovative practices and keep Hitachi Energy ahead of evolving threats and trends. Strategic Initiatives & Advocacy: Act as a senior advisor for OT/IC cybersecurity initiatives, working with global and business unit teams to ensure projects receive expert guidance and are aligned with the OT/IC strategy. Represent the IC Program in leadership forums to ensure cyber risk and resilience considerations are embedded in business decisions. Your background Education & Certifications: Bachelor's or Master's degree in Cybersecurity, Computer Science, Technology, or a related field. Advanced cybersecurity certifications (e.g., CISSP, CISM, GICSP) or relevant risk management certifications (e.g., CGEIT, CRISC) are highly desirable. Industrial Cybersecurity Expertise: Extensive hands on experience in cybersecurity (minimum 8-10+ years) with a significant focus on industrial control systems (ICS), operational technology (OT), and critical infrastructure protection. Strong domain knowledge of IC/SCADA systems, OT network architectures, and associated cybersecurity challenges. Governance & Risk Management: Proven expertise in cybersecurity governance and risk management, including developing and implementing risk assessment frameworks and effective OT security control systems in large organizations. Familiarity with global cybersecurity frameworks and standards (e.g., IEC62443, NIST Cybersecurity Framework, NIS2 Directive, ISO27001) and experience ensuring compliance with relevant regulatory and industry standards. Program & Project Leadership: Demonstrated success in leading complex, multi stakeholder cybersecurity initiatives, managing multiple projects simultaneously and delivering results on time and within budget. Skilled in collaborating across diverse functions and geographies, balancing shifting priorities in dynamic environments. Experience managing external vendors and partners to achieve program goals. Leadership & Communication: Strong leadership abilities in building, mentoring, and motivating multi disciplinary cybersecurity teams to achieve operational excellence and foster a proactive security culture. Excellent communication and interpersonal skills, including the ability to translate complex technical topics into clear business terms and to influence and engage senior stakeholders across engineering, operations, and business leadership. Strategic & Analytical Mindset: Strategic thinker with strong business acumen, understanding how IC impacts organizational risk profile, regulatory compliance, and operational continuity. Exceptional analytical and problem solving skills, with the capacity to make informed, timely decisions under pressure. Other: High degree of initiative, integrity, and a collaborative mindset in supporting company goals. Willingness to travel to various sites globally as needed to engage local teams and oversee program implementation. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of AI and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
28/07/2026
Full time
Job Description As the Global Industrial Cybersecurity Manager, you will execute and enhance Hitachi Energy's global Industrial Cybersecurity (ICS) Program across all manufacturing, assembly, and test facilities. In this role, you will be responsible for both strategic and operational leadership, ensuring robust governance, risk management, and compliance practices while driving daily program execution and fostering strong collaboration across business units. Your expertise in industrial control systems and operational technology (OT) will guide our efforts to protect critical control systems and networks from cyber threats, ensuring the safety, integrity, and resilience of our industrial processes. You will play a pivotal role in aligning our ICS initiatives with corporate objectives, regulatory requirements, and the broader enterprise cybersecurity strategy. This is a senior-level position that combines governance and compliance oversight with hands on program management and deep IC domain expertise. How you'll make an impact Governance & Compliance: Develop and maintain comprehensive IC policies, standards and guidelines ensuring alignment with international standards (IEC62443, NIST CSF) and regulatory requirements such as NIS2 and ISO. Establish structured governance processes and promote risk aware decision making across industrial operations. Risk Management: Oversee IC risk assessments and mitigation strategies for critical industrial assets. Monitor risk posture, identify security gaps, and track remediation through metrics and dashboards. Program & Operations Leadership: Lead day to day operations of the IC Program; projects and initiatives from core control implementations to site level enhancements - ensuring they are delivered on time and within budget, while managing resources and vendor relationships. Stakeholder Coordination & Operating Model: Collaborate with cross functional leaders (e.g., in IT, Operations, and Business Units) to integrate IC requirements into operational processes and technology roadmaps. Serve as a liaison between industrial sites and central cybersecurity functions, aligning OT security measures with global cybersecurity frameworks and incident response procedures. Leadership & Team Development: Lead and mentor a high performing team of IC professionals, providing direction, setting clear objectives, managing performance, and fostering professional growth. Champion a culture of accountability, excellence, and innovation, ensuring the team is motivated and aligned with Hitachi Energy's strategic goals. Incident Response & Issue Escalation: Serve as a primary escalation point for OT/IC security incidents. Coordinate identification, investigation, and resolution in partnership with CDC and site responders, minimizing operational disruptions. Technical Oversight & Domain Expertise: Provide senior technical guidance in OT/IC cybersecurity - e.g., advising on architecture hardening and implementation of key security controls in industrial networks (such as network segmentation, secure remote access, secure file transfer, IC monitoring). Apply deep knowledge of industrial protocols, IC/SCADA systems, and safety critical processes to inform security architecture decisions. Program Integration & Support Services: Support the integration of new cybersecurity technologies and tools into OT/IC environments in partnership with the global Cybersecurity Architecture & Engineering teams. Work with Threat Intelligence to incorporate IC specific threat modeling, improving our ability to proactively identify vulnerabilities and mitigate threats. Awareness & Training: Drive advanced security awareness and training programs targeted at OT/IC stakeholders (e.g., plant managers, engineers, technicians), building a proactive security culture on the factory floor. Promote security best practices by educating employees at all levels about IC/OT cyber risks and required controls. Continuous Improvement: Monitor OT threats, technologies, and regulatory changes, and continuously adapt and maintain a state of the art defense. Proactively engage with industry forums, standards bodies, and cybersecurity communities to bring innovative practices and keep Hitachi Energy ahead of evolving threats and trends. Strategic Initiatives & Advocacy: Act as a senior advisor for OT/IC cybersecurity initiatives, working with global and business unit teams to ensure projects receive expert guidance and are aligned with the OT/IC strategy. Represent the IC Program in leadership forums to ensure cyber risk and resilience considerations are embedded in business decisions. Your background Education & Certifications: Bachelor's or Master's degree in Cybersecurity, Computer Science, Technology, or a related field. Advanced cybersecurity certifications (e.g., CISSP, CISM, GICSP) or relevant risk management certifications (e.g., CGEIT, CRISC) are highly desirable. Industrial Cybersecurity Expertise: Extensive hands on experience in cybersecurity (minimum 8-10+ years) with a significant focus on industrial control systems (ICS), operational technology (OT), and critical infrastructure protection. Strong domain knowledge of IC/SCADA systems, OT network architectures, and associated cybersecurity challenges. Governance & Risk Management: Proven expertise in cybersecurity governance and risk management, including developing and implementing risk assessment frameworks and effective OT security control systems in large organizations. Familiarity with global cybersecurity frameworks and standards (e.g., IEC62443, NIST Cybersecurity Framework, NIS2 Directive, ISO27001) and experience ensuring compliance with relevant regulatory and industry standards. Program & Project Leadership: Demonstrated success in leading complex, multi stakeholder cybersecurity initiatives, managing multiple projects simultaneously and delivering results on time and within budget. Skilled in collaborating across diverse functions and geographies, balancing shifting priorities in dynamic environments. Experience managing external vendors and partners to achieve program goals. Leadership & Communication: Strong leadership abilities in building, mentoring, and motivating multi disciplinary cybersecurity teams to achieve operational excellence and foster a proactive security culture. Excellent communication and interpersonal skills, including the ability to translate complex technical topics into clear business terms and to influence and engage senior stakeholders across engineering, operations, and business leadership. Strategic & Analytical Mindset: Strategic thinker with strong business acumen, understanding how IC impacts organizational risk profile, regulatory compliance, and operational continuity. Exceptional analytical and problem solving skills, with the capacity to make informed, timely decisions under pressure. Other: High degree of initiative, integrity, and a collaborative mindset in supporting company goals. Willingness to travel to various sites globally as needed to engage local teams and oversee program implementation. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of AI and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
Duty Manager/SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager/SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
28/07/2026
Full time
Duty Manager/SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: £65,000 + £10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager/SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in Real Time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer £65,000 basic salary. £10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
TECHNICAL INFRASTRUCTURE ARCHITECT To provide technical infrastructure architecture leadership and design assurance for the Tech Fundamentals workstream, ensuring Safe & Legal Day-1 requirements are met and that staff can securely access core systems, applications and data during transition to the new authorities. The role leads the assessment of legacy infrastructure across the 12 councils and develops safe, resilient transition and convergence options across networks, identity, Microsoft 365, telephony and cyber-security controls. Key outputs: • Current-state baseline of core infrastructure, dependencies and risks across all councils • Assured transition and convergence options for key technical domains, including network interconnect, identity, Microsoft 365, telephony and security controls • Technical design standards and decision records to support consistent implementation • Clear management of technical risks, dependencies and service continuity requirements This role supports Surrey s Local Government Reorganisation within the IT & Data theme, working in the Technical Fundamentals workstream to help deliver Safe & Legal requirements. Working with SMEs across the 12 councils and delivery partners, the postholder reviews current tools, enterprise platforms, configurations and infrastructure constraints to ensure transition designs are practical, assured and deliverable. Key areas of focus include networking and connectivity, Microsoft 365 tenant and domain dependencies, telephony and contact centre transition, identity and access management, and cyber-security controls. No formal line management responsibility. The postholder coordinates multi disciplinary delivery teams across concurrent projects, including third party/supplier resources, and provides task direction, prioritisation and escalation to maintain delivery. May provide coaching and delivery support to project managers within the workstream Analysis, Reporting & Documentation • Advise on the analysis and interpretation of data, identify trends and test solutions, present results and put forward recommendations to support the resolution of issues and support decision making. Service Delivery • Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance. • Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards. • Ensure professional and quality service standards are maintained and applied within their area of activity. Planning & Organising • Lead or contribute to the operation of an efficient and effective service ensuring the work of the team supports service plans and that necessary resources are secured. • Lead major projects and reviews within a defined area of work to support and enhance service delivery. Finance/Resource Management • May monitor, analyse and manage delegated budgets, funding and resources in accordance with organisation's policies and procedures. Work with others • Liaise internally and externally to ensure the department/service issues are appropriately represented and acted upon. • Work with managers, service representatives and partners to identify and apply cost effective means of delivering improvements to business processes and strategies. People Management • Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service. • Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To be responsible for ensuring health & safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Degree or equivalent, or significant vocational experience showing development in a series of progressively more demanding relevant work/roles. • Professional qualification or evidence of high. level understanding of relevant business disciplines. • Extensive and comprehensive knowledge of computerised business systems, able to promote the use of IT systems within the service (some roles). • Extensive knowledge of principles, practices, and procedures relating to business planning and financial and organisational management. • Proven written and oral communication and interpersonal skills with established negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. • Ability to understand, meet and exceed customer expectations. • Proven problem solving skills with the capacity to devise and implement innovative solutions. • Proven ability to manage a wide range of complex projects or programmes. • Significant work experience at management level in one or more relevant specialist areas. • Demonstrable experience in successful recruiting, managing, coaching and developing of staff.
28/07/2026
Contractor
TECHNICAL INFRASTRUCTURE ARCHITECT To provide technical infrastructure architecture leadership and design assurance for the Tech Fundamentals workstream, ensuring Safe & Legal Day-1 requirements are met and that staff can securely access core systems, applications and data during transition to the new authorities. The role leads the assessment of legacy infrastructure across the 12 councils and develops safe, resilient transition and convergence options across networks, identity, Microsoft 365, telephony and cyber-security controls. Key outputs: • Current-state baseline of core infrastructure, dependencies and risks across all councils • Assured transition and convergence options for key technical domains, including network interconnect, identity, Microsoft 365, telephony and security controls • Technical design standards and decision records to support consistent implementation • Clear management of technical risks, dependencies and service continuity requirements This role supports Surrey s Local Government Reorganisation within the IT & Data theme, working in the Technical Fundamentals workstream to help deliver Safe & Legal requirements. Working with SMEs across the 12 councils and delivery partners, the postholder reviews current tools, enterprise platforms, configurations and infrastructure constraints to ensure transition designs are practical, assured and deliverable. Key areas of focus include networking and connectivity, Microsoft 365 tenant and domain dependencies, telephony and contact centre transition, identity and access management, and cyber-security controls. No formal line management responsibility. The postholder coordinates multi disciplinary delivery teams across concurrent projects, including third party/supplier resources, and provides task direction, prioritisation and escalation to maintain delivery. May provide coaching and delivery support to project managers within the workstream Analysis, Reporting & Documentation • Advise on the analysis and interpretation of data, identify trends and test solutions, present results and put forward recommendations to support the resolution of issues and support decision making. Service Delivery • Review the operations of the teams to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance. • Apply specialist/professional expertise and use judgement to make decisions where solutions are not obvious, to deliver services that meet customer requirements and service standards. • Ensure professional and quality service standards are maintained and applied within their area of activity. Planning & Organising • Lead or contribute to the operation of an efficient and effective service ensuring the work of the team supports service plans and that necessary resources are secured. • Lead major projects and reviews within a defined area of work to support and enhance service delivery. Finance/Resource Management • May monitor, analyse and manage delegated budgets, funding and resources in accordance with organisation's policies and procedures. Work with others • Liaise internally and externally to ensure the department/service issues are appropriately represented and acted upon. • Work with managers, service representatives and partners to identify and apply cost effective means of delivering improvements to business processes and strategies. People Management • Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service. • Monitor and support the performance management and development of team members using a coaching approach, to support individual development and ensure that individual contributions are maximised. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To be responsible for ensuring health & safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Degree or equivalent, or significant vocational experience showing development in a series of progressively more demanding relevant work/roles. • Professional qualification or evidence of high. level understanding of relevant business disciplines. • Extensive and comprehensive knowledge of computerised business systems, able to promote the use of IT systems within the service (some roles). • Extensive knowledge of principles, practices, and procedures relating to business planning and financial and organisational management. • Proven written and oral communication and interpersonal skills with established negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. • Ability to understand, meet and exceed customer expectations. • Proven problem solving skills with the capacity to devise and implement innovative solutions. • Proven ability to manage a wide range of complex projects or programmes. • Significant work experience at management level in one or more relevant specialist areas. • Demonstrable experience in successful recruiting, managing, coaching and developing of staff.
Business Development Manager Location: Remote (UK) with occasional travel to Brighton Help Organisations Build Trust, Resilience and Compliance Confidence We're growing fast, and we're looking for an ambitious Business Development Manager to join our commercial team. This is an opportunity to join a market-leading SaaS business helping organisations manage information security, data privacy and AI governance in a way that stands up to real scrutiny, not just a tick-box audit. Trusted by more than 65,000 users across 100+ countries, our platform helps businesses achieve and maintain standards including ISO 27001, GDPR, NIS2 and ISO 42001. If you're a consultative SaaS salesperson who enjoys building relationships, uncovering customer challenges and closing business, we'd love to hear from you. What You'll Be Doing Generating new business opportunities through a combination of inbound and outbound activity Managing the full sales cycle from qualification through to close Running discovery calls and product demonstrations Building strong relationships with key stakeholders and decision makers Understanding customer challenges and positioning solutions that deliver real value Managing and progressing a healthy pipeline of opportunities Collaborating closely with marketing and other internal teams Maintaining accurate CRM records and forecasting activity Consistently achieving and exceeding revenue targets What We're Looking For Previous experience in a SaaS Business Development role Experience managing the full sales cycle from prospecting through to close Strong consultative selling skills Excellent communication and relationship-building ability A proactive, self-motivated approach Experience managing your own pipeline and sales activity Comfortable working in a fast-paced growth environment Desirable Information security, compliance, cyber security or GRC experience Experience selling into regulated industries Additional European language skills Experience selling complex or value-led software solutions Why Join Us? Sell a Product That Matters Help organisations improve security, manage risk and build resilience in an increasingly complex digital world. Join a Growing Market Information security, privacy and AI governance are now board-level priorities, creating strong demand and significant growth opportunities. Uncapped Earning Potential Enjoy a competitive salary with a highly rewarding uncapped commission structure designed to recognise and reward high performance. Remote-First Flexibility Work from wherever you perform best, with occasional team collaboration days in Brighton. Grow Your Career Join a scaling SaaS business where you'll have genuine opportunities to develop, progress and make a visible impact. Benefits Remote-first working environment 25 days holiday plus bank holidays Additional holiday entitlement based on length of service NEST pension scheme Perkbox employee benefits platform Professional development and training support Regular company events and team meet-ups Collaborative, supportive and ambitious culture Ready for Your Next Challenge? If you're looking for a role where you can make an impact, develop your career and be part of a business shaping the future of information security, we'd love to hear from you.
28/07/2026
Full time
Business Development Manager Location: Remote (UK) with occasional travel to Brighton Help Organisations Build Trust, Resilience and Compliance Confidence We're growing fast, and we're looking for an ambitious Business Development Manager to join our commercial team. This is an opportunity to join a market-leading SaaS business helping organisations manage information security, data privacy and AI governance in a way that stands up to real scrutiny, not just a tick-box audit. Trusted by more than 65,000 users across 100+ countries, our platform helps businesses achieve and maintain standards including ISO 27001, GDPR, NIS2 and ISO 42001. If you're a consultative SaaS salesperson who enjoys building relationships, uncovering customer challenges and closing business, we'd love to hear from you. What You'll Be Doing Generating new business opportunities through a combination of inbound and outbound activity Managing the full sales cycle from qualification through to close Running discovery calls and product demonstrations Building strong relationships with key stakeholders and decision makers Understanding customer challenges and positioning solutions that deliver real value Managing and progressing a healthy pipeline of opportunities Collaborating closely with marketing and other internal teams Maintaining accurate CRM records and forecasting activity Consistently achieving and exceeding revenue targets What We're Looking For Previous experience in a SaaS Business Development role Experience managing the full sales cycle from prospecting through to close Strong consultative selling skills Excellent communication and relationship-building ability A proactive, self-motivated approach Experience managing your own pipeline and sales activity Comfortable working in a fast-paced growth environment Desirable Information security, compliance, cyber security or GRC experience Experience selling into regulated industries Additional European language skills Experience selling complex or value-led software solutions Why Join Us? Sell a Product That Matters Help organisations improve security, manage risk and build resilience in an increasingly complex digital world. Join a Growing Market Information security, privacy and AI governance are now board-level priorities, creating strong demand and significant growth opportunities. Uncapped Earning Potential Enjoy a competitive salary with a highly rewarding uncapped commission structure designed to recognise and reward high performance. Remote-First Flexibility Work from wherever you perform best, with occasional team collaboration days in Brighton. Grow Your Career Join a scaling SaaS business where you'll have genuine opportunities to develop, progress and make a visible impact. Benefits Remote-first working environment 25 days holiday plus bank holidays Additional holiday entitlement based on length of service NEST pension scheme Perkbox employee benefits platform Professional development and training support Regular company events and team meet-ups Collaborative, supportive and ambitious culture Ready for Your Next Challenge? If you're looking for a role where you can make an impact, develop your career and be part of a business shaping the future of information security, we'd love to hear from you.
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
27/07/2026
Full time
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: We are looking for a Lead Software Engineer to join our Saab Seaeye Underwater Robotics Business in Fareham. The role will be lead design and implement software solutions for underwater robotics applications in line with the company's business needs through innovation, creativity and professionalism. Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems. Reporting to the Software Manager the Software Lead role involves taking responsibility for the delivery of projects and leading multidisciplinary teams to deliver technically complex software projects for subsea vehicles and associated robotic functions. Typically requiring input from several differing software and engineering disciplines and supporting functions the software lead is able to bind these inputs together to successfully deliver the software content for Saab products. Qualifications and Skills: Required skills: A minimum of 7 years' experience as a Senior Engineer. A Degree in a relevant Engineering Discipline. Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design In addition, you will be Able to demonstrate software skills in some of the following technologies on both Windows and Linux: C++ Javascript Python XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security Desirable: Exposure to IP video and video routing Familiarity in design and testing of control software Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Customer facing API's using web technologies By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
27/07/2026
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: We are looking for a Lead Software Engineer to join our Saab Seaeye Underwater Robotics Business in Fareham. The role will be lead design and implement software solutions for underwater robotics applications in line with the company's business needs through innovation, creativity and professionalism. Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems. Reporting to the Software Manager the Software Lead role involves taking responsibility for the delivery of projects and leading multidisciplinary teams to deliver technically complex software projects for subsea vehicles and associated robotic functions. Typically requiring input from several differing software and engineering disciplines and supporting functions the software lead is able to bind these inputs together to successfully deliver the software content for Saab products. Qualifications and Skills: Required skills: A minimum of 7 years' experience as a Senior Engineer. A Degree in a relevant Engineering Discipline. Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design In addition, you will be Able to demonstrate software skills in some of the following technologies on both Windows and Linux: C++ Javascript Python XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security Desirable: Exposure to IP video and video routing Familiarity in design and testing of control software Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Customer facing API's using web technologies By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Position Overview Operational resilience is a mandatory requirement across EMEA. Regulators across EMEA have now set enforceable standards, with the focus shifting from framework building to evidence of compliance, testing, and third party oversight. In order to support this evolution, the Operational Risk and Resilience team are hiring a dedicated Resilience Manager who will be based in the London office. You will serve two key purposes: firstly, as a key liaison across local and global business functions on risk and resilience matters, and secondly, to provide core support for the execution of the operational risk and resilience frameworks in accordance with best practice guidance and regulatory requirements. The role will also include the identification and management of operational and resilience risks and issues, as well as the development of solutions and re engineering of processes to avoid future control and process weaknesses. You will be required to challenge and coordinate front to back business management, as well as collaboration with risk, support and control colleagues across the global firm. The role will require regular board and senior management engagement. Primary Responsibilities Operational Resilience Managing and maintaining the resilience policies and procedures, such as operational resilience policy, self assessment document, digital resilience strategy, ICT risk management framework. Enhancing the operational resilience programme in line with global regulations, which includes collection of key risk indicators and reporting to the Board. Undertake the annual refresh of the important business services, resource mapping, and the impact tolerance statements. Conduct scenario testing for the operational resilience important business services. Investigate BCP and technology related operational risk events, ensuring root cause analysis and control assessments, including deep dive reviews on significant and complex events. Identify vulnerabilities from the important business services mapping and scenario testing, raise issues and associated actions, notifying responsible owners and providing sufficient oversight to ensure the issue is managed to completion. Maintain and develop the BCP and resilience system, Fusion. Act as subject matter expert for all resilience matters, including upcoming regulatory changes. Undertake the review of FCA resilience regulatory changes. Run global resilience projects across all Neuberger entities. Provide resilience reporting to the EMEA risk and compliance committee, and relevant boards. Business Continuity Managing and maintaining the business continuity policy and procedures (including the business continuity plans), such as business continuity policy, business continuity executive group response plan. Implement a Business Impact Analysis (BIA) programme that meets all necessary regulatory requirements. Creation and maintenance of business continuity plans across locations and functions. Undertake and develop the business continuity testing programme and, where appropriate, the Neuberger Group. Coordinate and run the global and regional business continuity tabletop exercises, in conjunction with technology teams. Management of business continuity incidents, ensuring the appropriate response and communications are taken. Ensure all key stakeholders, including business continuity coordinators, are trained on their business continuity responsibilities. Coordinate and oversee the third party due diligence processes undertaken by the senior relationship managers, including the creation of bespoke questionnaires. ICT Risk Governance Oversight of the ICT risk framework, partnering with the first line IT risk function, including annual refresh of the critical and important functions (DORA). Chair of the ICT risk governance committee, providing input and challenge. Input into the DORA incident reporting and register of information process. Partner with the information security team to ensure effective cyber security resilience. Key Requirements / Qualifications University degree in a related and relevant subject is required. Demonstrative experience in an asset / investment management firm as a member of operational/IT risk, BCP, resilience or internal audit team (2 5 years minimum). Ability to develop strong relationships with key stakeholders and delegates across the organization. Attention to detail, ability to work to competing deadlines, and a solutions focused approach. Strong organisational, communication and time management skills are essential. Team player with strong work ethic and positive attitude. Excellent time management, organisational skills, and attention to detail. Strong oral and written communication skills. Strong project management skills. Ability to present to boards and senior management. Track record of working with senior staff. Ability to educate and influence. Applicants must be authorised and have the right to work in the country where the role is located without the need for current or future sponsorship. Neuberger is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, colour, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
27/07/2026
Full time
Position Overview Operational resilience is a mandatory requirement across EMEA. Regulators across EMEA have now set enforceable standards, with the focus shifting from framework building to evidence of compliance, testing, and third party oversight. In order to support this evolution, the Operational Risk and Resilience team are hiring a dedicated Resilience Manager who will be based in the London office. You will serve two key purposes: firstly, as a key liaison across local and global business functions on risk and resilience matters, and secondly, to provide core support for the execution of the operational risk and resilience frameworks in accordance with best practice guidance and regulatory requirements. The role will also include the identification and management of operational and resilience risks and issues, as well as the development of solutions and re engineering of processes to avoid future control and process weaknesses. You will be required to challenge and coordinate front to back business management, as well as collaboration with risk, support and control colleagues across the global firm. The role will require regular board and senior management engagement. Primary Responsibilities Operational Resilience Managing and maintaining the resilience policies and procedures, such as operational resilience policy, self assessment document, digital resilience strategy, ICT risk management framework. Enhancing the operational resilience programme in line with global regulations, which includes collection of key risk indicators and reporting to the Board. Undertake the annual refresh of the important business services, resource mapping, and the impact tolerance statements. Conduct scenario testing for the operational resilience important business services. Investigate BCP and technology related operational risk events, ensuring root cause analysis and control assessments, including deep dive reviews on significant and complex events. Identify vulnerabilities from the important business services mapping and scenario testing, raise issues and associated actions, notifying responsible owners and providing sufficient oversight to ensure the issue is managed to completion. Maintain and develop the BCP and resilience system, Fusion. Act as subject matter expert for all resilience matters, including upcoming regulatory changes. Undertake the review of FCA resilience regulatory changes. Run global resilience projects across all Neuberger entities. Provide resilience reporting to the EMEA risk and compliance committee, and relevant boards. Business Continuity Managing and maintaining the business continuity policy and procedures (including the business continuity plans), such as business continuity policy, business continuity executive group response plan. Implement a Business Impact Analysis (BIA) programme that meets all necessary regulatory requirements. Creation and maintenance of business continuity plans across locations and functions. Undertake and develop the business continuity testing programme and, where appropriate, the Neuberger Group. Coordinate and run the global and regional business continuity tabletop exercises, in conjunction with technology teams. Management of business continuity incidents, ensuring the appropriate response and communications are taken. Ensure all key stakeholders, including business continuity coordinators, are trained on their business continuity responsibilities. Coordinate and oversee the third party due diligence processes undertaken by the senior relationship managers, including the creation of bespoke questionnaires. ICT Risk Governance Oversight of the ICT risk framework, partnering with the first line IT risk function, including annual refresh of the critical and important functions (DORA). Chair of the ICT risk governance committee, providing input and challenge. Input into the DORA incident reporting and register of information process. Partner with the information security team to ensure effective cyber security resilience. Key Requirements / Qualifications University degree in a related and relevant subject is required. Demonstrative experience in an asset / investment management firm as a member of operational/IT risk, BCP, resilience or internal audit team (2 5 years minimum). Ability to develop strong relationships with key stakeholders and delegates across the organization. Attention to detail, ability to work to competing deadlines, and a solutions focused approach. Strong organisational, communication and time management skills are essential. Team player with strong work ethic and positive attitude. Excellent time management, organisational skills, and attention to detail. Strong oral and written communication skills. Strong project management skills. Ability to present to boards and senior management. Track record of working with senior staff. Ability to educate and influence. Applicants must be authorised and have the right to work in the country where the role is located without the need for current or future sponsorship. Neuberger is an equal opportunity employer. The firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, colour, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
27/07/2026
Full time
Overview The role Willis Re is a technology led reinsurance broker built on a cloud native, modular and data driven platform. As the Technology Head of AI & Emerging Tech, you will own the overall technology strategy and roadmap for AI, automation and next generation capabilities. As a member of the technology leadership team, you will turn innovation into scaled capabilities across broking, placement, analytics, and client servicing-balancing speed with safety, and experimentation with operational excellence. You will partner closely with the Product Manager, Brokers and business leaders to design simple and scalable solutions and move them from pilot to production with clear accountability. Operating in a hybrid delivery model, you will set standards, govern risk and ensure alignment to global architectures and security requirements, while enabling regional flexibility where needed. Key Responsibilities Define and own the technology strategy for AI, aligned to business priorities; translate value propositions into a roadmap. Lead delivery of AI solutions across pricing support, submission triage, document and market data extraction, client insight, workflow automation and co pilot experiences for employees. Establish responsible AI governance and controls in partnership with Cyber, Data Protection and Legal, covering model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise data platforms and adherence to security and compliance requirements. Drive rapid experimentation with clear exit criteria; scale successful pilots into reliable, maintainable services using automated testing, observability and release practices. Develop and manage strategic vendor and partner relationships, balancing build vs. buy decisions and negotiating commercial and risk terms that protect value. Provide executive level communication and storytelling on technology strategy, risks and outcomes; partner effectively with Product Managers, Brokers and clients to shape solutions that fit market workflows. Assist Product Managers to ensure solutions land successfully with business teams. Maintain horizon scanning and technology assessment, identifying pragmatic opportunities to introduce new capabilities that enhance agility and global scalability. About you You are a business minded technology leader who turns AI and advanced technology into practical capabilities. You combine strategic clarity with hands on depth, moving comfortably from business conversation to solution design and delivery oversight, and you anchor decisions in risk and value. You thrive in a start up environment and are comfortable operating beyond your usual remit to get things done-partnering with business, engineers and regional leaders to unblock delivery and drive adoption. You communicate crisply with business leaders, make trade offs explicit and hold clear ownership for outcomes. Skills and experience Significant experience leading digital transformation, with proven delivery of AI, automation and emerging technology in complex, cloud first environments. Proven capability to architect end to end solutions as well as deliver them, from reference architectures and integration patterns through to production rollout and adoption. Proven delivery of AI/ML and GenAI solutions in production, including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control, CI/CD, feature stores and data integration. Experience defining and governing enterprise standards and architectures for AI platforms, APIs and integration, aligned to global patterns with regional flexibility. Demonstrated ability to partner with business leaders, translating business requirements into scalable solutions. Vendor and partner management expertise, including evaluation, contracting and ongoing performance management tied to value realisation. Excellent communication and stakeholder management skills, with credible engagement at all levels and across multi region teams. About Willis Re We combine specialist broking with analytics, modeling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship driven, transparent and outcome focused. At the heart of Willis Re is a focus on delivering the most cutting edge analytical solutions to enable more informed, better decision making for risk selection, portfolio optimisation, and capital management. The launch of Willis Re brings a strategic advantage of being unhindered by legacy, an ability to leverage data, statistical models and advanced technologies with the best knowledge and expertise to deliver more efficient and effective reinsurance outcomes. This places Willis Re in a unique position to build a truly analytically driven business, focused on creating solutions for the reinsurance industry that are future led and forward thinking. Willis Re will also leverage recognised technical expertise from WTW's Insurance Consulting & Technology business including their advanced modelling and analytical capabilities. Alongside this will be WTW's Research Network, an award winning business supporting and influencing science to improve the understanding and quantification of risk. Diversity & Inclusion We are committed to embracing a diverse, inclusive, and flexible work environment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories. If you have a need that requires accommodation, please email us at .
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
27/07/2026
Full time
Come and join the Littlefish Group! Work location: Holborn WC1 (Hybrid) Salary: Up to: £50,000 Application requirements: Click apply with your CV and cover letter The Littlefish Group brings together deep expertise across managed IT services, modern workplace solutions, and cyber security. In early 2026, we expanded the Group through the acquisition of Stripe OLT, a specialist cyber security and Microsoft focused services business. This means our people now have the opportunity to work across a broader portfolio of services, customers and technologies while still retaining the culture, collaboration and people first values we're known for. Our employees are the people who make Littlefish what it is today, high performing, curious, and committed to doing the right thing for customers and for each other. As we continue to grow the Group, you'll be joining at a time where there is real opportunity to shape how we work, learn from colleagues across different specialisms, and contribute to something bigger. So, if you're excited by the idea of working with creative, passionate, friendly people in a growing technology group - we'd love to hear from you. The role and what you'll be getting up to on a day to day basis: We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT's client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands on, client facing position, requiring regular engagement to ensure strong delivery, alignment and value. You'll be highly organised, detail focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You'll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience. Customer Relationship Management Develop and nurture relationships with key clients through regular meetings and calls. Deliver Quarterly Business Reviews to all clients, developing the customer's roadmap, and detailed reviews of the service. Ensure the quality of our services aligns with client requirements. Identify and drive forward opportunities to expand our service offerings. Service Knowledge & Expertise Act as the customer representative for issues and escalations handled by the team. Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices. Facilitate strategic engagement with c-suite from both sides to address emerging trends and client concerns Quality Assurance and Process Improvement Actively seek opportunities to enhance business operations through streamlined processes and procedures. Analyse and review metrics from SOC and IT services both at client level and service level. Holding the teams accountable for delivering excellence. Sales Pipeline Management Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities. Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities. Maintain profitability for key accounts. Travel Occasional travel required to client sites and between the London, Manchester and Bristol offices. What you bring: Passion and knowledge for Cyber Security and IT Exceptional task management skills. Methodical and detail-oriented approach. Strong process-driven mindset. Confident presentation abilities. Outstanding interpersonal and communication skills. Sociable, with the ability to fluently discuss industry and service with senior client staff Key Skills (desired but not required) Pre-existing understanding of Microsoft licensing High level understanding of MSP and SOC services What can we offer you? Training - on-site and solution-led training will be provided. Individual training budget, up to £1,000 per annum. 25 days of annual leave, plus bank holidays. Buy and sell holiday scheme. Workplace pension with employer contributions of up to 11%. Private healthcare package (following successful probation period). Regular staff socials. Unlimited fruit, tea, and coffee in the office. Cycle to work scheme. Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a 'prefer not to say' option.
Little Fish (UK) Ltd. is looking for a Partner Success Manager to manage and grow relationships with clients. This hybrid role requires strong organizational skills and the ability to communicate effectively with senior stakeholders in the cyber security and IT sectors. Responsibilities include delivering business reviews, driving service quality, and managing client issues. The position offers training, an annual leave scheme, and a competitive salary of up to £50,000.
27/07/2026
Full time
Little Fish (UK) Ltd. is looking for a Partner Success Manager to manage and grow relationships with clients. This hybrid role requires strong organizational skills and the ability to communicate effectively with senior stakeholders in the cyber security and IT sectors. Responsibilities include delivering business reviews, driving service quality, and managing client issues. The position offers training, an annual leave scheme, and a competitive salary of up to £50,000.
Security Architect Department: Consultancy Employment Type: Permanent - Full Time Location: United Kingdom / Hybrid Description As a Security Architect at Actica, you will have the opportunity to provide support to a wide range of high-profile UK public sector and defence organisations. You will help ensure the security of nationally critical projects that make a real difference to people's everyday lives. You will provide consultancy to UK public sector and defence organisations to help them protect their systems and data whilst ensuring they meet the needs of their users. You will analyse threats, develop security solutions and ensure that security is embedded in delivery and operation. You will also research and assess new or unfamiliar technologies to identify security benefits and potential weaknesses. Our position as a client side advisor means that this role requires significant stakeholder engagement, dealing directly with the client, including in resolving day day issues involved in assignment delivery and developing follow on opportunities, so excellent interpersonal and influencing skills are essential. You will produce high quality formal deliverables, sometimes to challenging timescales. Key Responsibilities Direct engagement with clients to understand their cyber security threats, risk appetite and constraints. Identifying security risks and appropriate countermeasures. Working with solution architects and risk advisors to define and document an appropriate security architecture to meet the business need and address the cyber security threats. Selecting appropriate security controls and allocating them to solution components. Providing assurance to ensure that solutions address the cyber security threats. Supporting production of cyber security policy and processes. Supporting client procurements, including developing security requirements and evaluating options. Skills, Knowledge and Expertise A track record in security architecture for digital projects or programmes is essential, with experience within the Defence and / or UK Public Sector being desirable. You must hold at least one security architecture relevant qualification (e.g. a relevant degree, CISSP etc.). The fast changing nature of the ICT environment together with the need to resource multiple, ad hoc assignments also requires the individual to be intellectually agile, proactive and self motivated - with the ability to apply a structured approach to often unfamiliar subject matter. A broad experience of cyber security is highly desirable, including: Threat modelling and risk management. Security architecture principles and frameworks (e.g., Zero Trust, SABSA, TOGAF, NIST) Public and private clouds. Network security, identity, credential and access management (ICAM), encryption, and endpoint security. Application security for Software as a Service (SaaS), COTS applications and bespoke software. Software Development Lifecycles including SecDevOps and CI/CD pipelines Operational Technology. Operating at multiple classifications (Official, Secret and Top Secret) and the security of cross domain solutions. You may not feel that your skills precisely match the requirements of this job specification; however, we encourage you to apply if this is a role that appeals to you. We require individuals with a broad skillset, so there may be other aspects of your experience which are equally important to us, but that are perhaps not listed in the role specification above. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position. Career Development You will be given the opportunity to further your career in consulting, specialising in the application of a broad range of methodologies and technical specialisations to a wide range of business problems. A Mentor will be on hand to provide support and guidance throughout your journey with Actica. You will also work with a Performance and Development Manager, often outside of your project line of control, who will conduct regular reviews based on project feedback to set career objectives and identify training courses which are both relevant to your current project work, and aligned with your planned career progression. We provide substantial training, including online, classroom and in house courses, leading to nationally recognised qualifications in areas such as Security Assurance, Security Architecture, Governance, Agile Methodologies, Project Management, Business Analysis, and Enterprise Architecture. Diversity and Inclusion Actica aims to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. Discrimination against individuals on the grounds of protected characteristics is not permitted and we take steps to ensure that our staff are made aware of their legal responsibilities when making hiring decisions. Benefits We offer a competitive suite of benefits.
27/07/2026
Full time
Security Architect Department: Consultancy Employment Type: Permanent - Full Time Location: United Kingdom / Hybrid Description As a Security Architect at Actica, you will have the opportunity to provide support to a wide range of high-profile UK public sector and defence organisations. You will help ensure the security of nationally critical projects that make a real difference to people's everyday lives. You will provide consultancy to UK public sector and defence organisations to help them protect their systems and data whilst ensuring they meet the needs of their users. You will analyse threats, develop security solutions and ensure that security is embedded in delivery and operation. You will also research and assess new or unfamiliar technologies to identify security benefits and potential weaknesses. Our position as a client side advisor means that this role requires significant stakeholder engagement, dealing directly with the client, including in resolving day day issues involved in assignment delivery and developing follow on opportunities, so excellent interpersonal and influencing skills are essential. You will produce high quality formal deliverables, sometimes to challenging timescales. Key Responsibilities Direct engagement with clients to understand their cyber security threats, risk appetite and constraints. Identifying security risks and appropriate countermeasures. Working with solution architects and risk advisors to define and document an appropriate security architecture to meet the business need and address the cyber security threats. Selecting appropriate security controls and allocating them to solution components. Providing assurance to ensure that solutions address the cyber security threats. Supporting production of cyber security policy and processes. Supporting client procurements, including developing security requirements and evaluating options. Skills, Knowledge and Expertise A track record in security architecture for digital projects or programmes is essential, with experience within the Defence and / or UK Public Sector being desirable. You must hold at least one security architecture relevant qualification (e.g. a relevant degree, CISSP etc.). The fast changing nature of the ICT environment together with the need to resource multiple, ad hoc assignments also requires the individual to be intellectually agile, proactive and self motivated - with the ability to apply a structured approach to often unfamiliar subject matter. A broad experience of cyber security is highly desirable, including: Threat modelling and risk management. Security architecture principles and frameworks (e.g., Zero Trust, SABSA, TOGAF, NIST) Public and private clouds. Network security, identity, credential and access management (ICAM), encryption, and endpoint security. Application security for Software as a Service (SaaS), COTS applications and bespoke software. Software Development Lifecycles including SecDevOps and CI/CD pipelines Operational Technology. Operating at multiple classifications (Official, Secret and Top Secret) and the security of cross domain solutions. You may not feel that your skills precisely match the requirements of this job specification; however, we encourage you to apply if this is a role that appeals to you. We require individuals with a broad skillset, so there may be other aspects of your experience which are equally important to us, but that are perhaps not listed in the role specification above. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position. Career Development You will be given the opportunity to further your career in consulting, specialising in the application of a broad range of methodologies and technical specialisations to a wide range of business problems. A Mentor will be on hand to provide support and guidance throughout your journey with Actica. You will also work with a Performance and Development Manager, often outside of your project line of control, who will conduct regular reviews based on project feedback to set career objectives and identify training courses which are both relevant to your current project work, and aligned with your planned career progression. We provide substantial training, including online, classroom and in house courses, leading to nationally recognised qualifications in areas such as Security Assurance, Security Architecture, Governance, Agile Methodologies, Project Management, Business Analysis, and Enterprise Architecture. Diversity and Inclusion Actica aims to nurture a diverse workforce through inclusive working practices, promoting equality in our recruitment activities, and by employing candidates on the basis of merit. Discrimination against individuals on the grounds of protected characteristics is not permitted and we take steps to ensure that our staff are made aware of their legal responsibilities when making hiring decisions. Benefits We offer a competitive suite of benefits.
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
27/07/2026
Full time
Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
Nhs National Services Scotland
Dumfries, Dumfriesshire
About the Role We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care. What You'll Do Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues Support device deployment, configuration, and maintenance Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices Collaborate with senior engineers and specialist teams to resolve issues Contribute to service improvements and knowledge sharing Who We're Looking For Have a keen interest in IT and technology Demonstrate strong problem-solving and communication skills Are customer-focused and able to support users at all levels Are willing to learn and develop within a structured support environment Previous experience in IT support is desirable but not essential - we welcome applicants who are at the early stages of their IT career. Why Join Us? A strong entry point into an NHS IT career Exposure to a wide range of systems and technologies The opportunity to work within a supportive and experienced team Access to training and development opportunities Career Development This is not just a job - it's a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including: IT Support Engineer (Band 4/5) Technical / Infrastructure roles Application Support Cyber Security Digital Facilitation and Project roles We are committed to supporting staff development and creating opportunities to grow within DDaT. For informal enquiries please contact Brian Currie, User Support Manager on or Stephen Hall at INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application-but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It's fine to use AI for inspiration or to check spelling and grammar, but it shouldn't write your answers for you. Why this matters: Applications that appear to rely on AI generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. DISCLOSURE SCOTLAND - Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
27/07/2026
Full time
About the Role We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care. What You'll Do Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues Support device deployment, configuration, and maintenance Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices Collaborate with senior engineers and specialist teams to resolve issues Contribute to service improvements and knowledge sharing Who We're Looking For Have a keen interest in IT and technology Demonstrate strong problem-solving and communication skills Are customer-focused and able to support users at all levels Are willing to learn and develop within a structured support environment Previous experience in IT support is desirable but not essential - we welcome applicants who are at the early stages of their IT career. Why Join Us? A strong entry point into an NHS IT career Exposure to a wide range of systems and technologies The opportunity to work within a supportive and experienced team Access to training and development opportunities Career Development This is not just a job - it's a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including: IT Support Engineer (Band 4/5) Technical / Infrastructure roles Application Support Cyber Security Digital Facilitation and Project roles We are committed to supporting staff development and creating opportunities to grow within DDaT. For informal enquiries please contact Brian Currie, User Support Manager on or Stephen Hall at INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application-but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It's fine to use AI for inspiration or to check spelling and grammar, but it shouldn't write your answers for you. Why this matters: Applications that appear to rely on AI generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. DISCLOSURE SCOTLAND - Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).
Overview of Responsibilities The salary for this role is £57,117 (inclusive of a Specialist Allowance). UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs. We actively support flexible working arrangements where this is compatible with the role. This role can be based at Culham. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Join our Computing Division Project Management Group and play a key role in delivering a diverse portfolio of IT projects that support our mission to develop fusion energy. Our projects cover IT infrastructure, digital services, cyber security, and advanced computing, driving innovation and enabling critical research across the organisation. As a Project Manager, you'll lead projects from planning through to delivery, ensuring they are completed on time, within budget, and to the highest quality standards. Working closely with project teams and stakeholders, you'll provide effective project governance, manage risks, and ensure successful outcomes that deliver real business value. Additional Responsibilities Lead the successful delivery of IT projects, ensuring they are completed on time, within budget, and to the required quality standards. Manage all aspects of project delivery, including planning, risk and issue management, budgets (up to c. £5m), supplier contracts, resources, and change control. Build strong relationships with stakeholders, providing clear communication, effective governance, regular reporting, and ensuring project benefits are realised. Develop and maintain project documentation, ensuring compliance with quality assurance processes and supporting effective project planning and decision-making. Drive continuous improvement and safe delivery, applying systems thinking, solving complex challenges, and promoting a strong health, safety, and quality culture Salary £57,117 (inclusive of Specialist Allowance) + excellent benefits including outstanding pension View benefits Programme MULTIPLE Department Business Enablement Discipline Project Management Site Location UKAEA Culham, Oxfordshire Type of Employment Full-time Reference Number REF4329E Qualifications Essential Requirements: Degree in IT, Computing, Research, or a related discipline (or equivalent experience), with a proven track record of delivering complex IT or R&D projects on time, within budget, and to quality standards. Project management qualification(s) to Practitioner level. Strong project and commercial management skills, including financial management of multi-million-pound budgets and the ability to make sound decisions that maximise project value. Excellent communication, influencing, and stakeholder management skills, with experience of leading, developing, and motivating high-performing teams. Proficient in Microsoft Office (including Excel, PowerPoint, and SharePoint), with a passion for project management best practice, a proactive approach to health and safety, and a good understanding of UK compliance requirements. Advantageous Good background knowledge and understanding of fusion Experience of varied project management methodologies e.g. waterfall, Agile Understanding/experience of IT Supplier contracts / Collaboration agreements Experience of purchasing systems and procurement processes Understanding/experience of CDM regulations (Construction Design and Management Regulations) Additional Information A full list of our benefits can be found here UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, and inclusion and strive to ensure fair representation across our workforce. We particularly encourage applications from groups currently underrepresented in STEM, including women and individuals from diverse ethnic backgrounds, while ensuring all appointments are made on merit. UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
27/07/2026
Full time
Overview of Responsibilities The salary for this role is £57,117 (inclusive of a Specialist Allowance). UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs. We actively support flexible working arrangements where this is compatible with the role. This role can be based at Culham. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data. The Role Join our Computing Division Project Management Group and play a key role in delivering a diverse portfolio of IT projects that support our mission to develop fusion energy. Our projects cover IT infrastructure, digital services, cyber security, and advanced computing, driving innovation and enabling critical research across the organisation. As a Project Manager, you'll lead projects from planning through to delivery, ensuring they are completed on time, within budget, and to the highest quality standards. Working closely with project teams and stakeholders, you'll provide effective project governance, manage risks, and ensure successful outcomes that deliver real business value. Additional Responsibilities Lead the successful delivery of IT projects, ensuring they are completed on time, within budget, and to the required quality standards. Manage all aspects of project delivery, including planning, risk and issue management, budgets (up to c. £5m), supplier contracts, resources, and change control. Build strong relationships with stakeholders, providing clear communication, effective governance, regular reporting, and ensuring project benefits are realised. Develop and maintain project documentation, ensuring compliance with quality assurance processes and supporting effective project planning and decision-making. Drive continuous improvement and safe delivery, applying systems thinking, solving complex challenges, and promoting a strong health, safety, and quality culture Salary £57,117 (inclusive of Specialist Allowance) + excellent benefits including outstanding pension View benefits Programme MULTIPLE Department Business Enablement Discipline Project Management Site Location UKAEA Culham, Oxfordshire Type of Employment Full-time Reference Number REF4329E Qualifications Essential Requirements: Degree in IT, Computing, Research, or a related discipline (or equivalent experience), with a proven track record of delivering complex IT or R&D projects on time, within budget, and to quality standards. Project management qualification(s) to Practitioner level. Strong project and commercial management skills, including financial management of multi-million-pound budgets and the ability to make sound decisions that maximise project value. Excellent communication, influencing, and stakeholder management skills, with experience of leading, developing, and motivating high-performing teams. Proficient in Microsoft Office (including Excel, PowerPoint, and SharePoint), with a passion for project management best practice, a proactive approach to health and safety, and a good understanding of UK compliance requirements. Advantageous Good background knowledge and understanding of fusion Experience of varied project management methodologies e.g. waterfall, Agile Understanding/experience of IT Supplier contracts / Collaboration agreements Experience of purchasing systems and procurement processes Understanding/experience of CDM regulations (Construction Design and Management Regulations) Additional Information A full list of our benefits can be found here UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, and inclusion and strive to ensure fair representation across our workforce. We particularly encourage applications from groups currently underrepresented in STEM, including women and individuals from diverse ethnic backgrounds, while ensuring all appointments are made on merit. UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis, for example, changes to the way we interview or share information. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
Service Delivery ManagerApplylocations: GB - Bristol - Coldharbour Lane: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary £50k - £60kLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equityAre you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture.What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability.Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery.Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure).This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: LocationThis role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options.For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!
27/07/2026
Full time
Service Delivery ManagerApplylocations: GB - Bristol - Coldharbour Lane: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary £50k - £60kLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equityAre you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture.What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability.Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery.Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure).This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: LocationThis role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options.For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!
